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Sail Date: December 2017
We chose this cruise having previously travelled with celebrity and expecting the Cunard name to be synonymous with quality. It seems that the name Cunard was acquired but most of the quality of service and cache associated with the ... Read More
We chose this cruise having previously travelled with celebrity and expecting the Cunard name to be synonymous with quality. It seems that the name Cunard was acquired but most of the quality of service and cache associated with the name was lost. The buffet food was excellent but in all honesty was the only area other than the general style of the ship, that came even close to surpassing that which was experienced on the celebrity cruise we took in the Autumn. It was extremely annoying to many guests to discover that passengers on the same decks and with identical cabins, booked within days of each other, had paid up to £3k less on a 14 day cruise. We all know that discounts are available and repeat custom is often rewarded, however discounts on the same product of almost fifty percent are an insult to full fare paying passengers. Overall extremely disappointing and we will certainly not be travelling with this company again.. Cabin TV choice was very limited with no pay peri view or movie channels. Formal dining ( second sitting) felt rushed and portions were small. Staff were often unhelpful and occasionally aloof. Cunard need up their game with services and the attitude of some staff because this was not up to our expectations.. Read Less
7 Helpful Votes
Sail Date: December 2017
I had heard about Cunard for a few years but figured it was out of reach for me. Finally, after 45 cruises, we did the 15 night Canary Islands cruise over Christmas and New Years. I cannot believe how amazing it was! We could tell ... Read More
I had heard about Cunard for a few years but figured it was out of reach for me. Finally, after 45 cruises, we did the 15 night Canary Islands cruise over Christmas and New Years. I cannot believe how amazing it was! We could tell immediately that this wasn't Princess or Royal Caribbean! We were blown away by the elegance of the ship and the feeling that this was a step back in time to how cruising is meant to be. We absolutely loved dressing for dinner each evening - what a wonderful change to see all the men in their suit coats each evening and women dressed so elegantly. And fornal nights were in a totally different league than any other cruise we've been on! The guests were just stunning. The food in the Britannia restaurant was delicious - hot, varied, just the right portion size. We also really liked Cunard's afternoon tea service - we never missed one! I know there have been some unflattering reviews about QE and Cunard and I was a bit nervous. How fantastic it was that we didn't experience any of these. We had the best cruise ever and it exceeded our expectations in every way. Embarkation and debarkation out of Southamption was a breeze. We were on the ship enjoyng lunch in the Golden Lion Pub by noon. We purchased a couple future cruise certificates so we are now excitedly looking for our next adventures. Read Less
1 Helpful Vote
Sail Date: December 2017
As many reviews have mentioned this was an awful experience. Food tasteless, repetitive, luke warm and overall disappointing. The only meal we really enjoyed was in Stones Restaurant. Waiting staff couldn’t have been more ... Read More
As many reviews have mentioned this was an awful experience. Food tasteless, repetitive, luke warm and overall disappointing. The only meal we really enjoyed was in Stones Restaurant. Waiting staff couldn’t have been more attentive and food was delicious, pay extra for this but was worth it. Stomach bug was rife, crew spraying corridors at night wearing protective outfits. Can’t believe we managed to escape this old rust bucket without catching something. Made sure we all used hand sanitizer every time we passed one and knuckles to press lift buttons etc. Surely warnings should have been given so people could take more precautions, lack of information only added to spread and ruined people’s holidays. Swimming pools were all freezing cold so no one was using them. When they were closed down due to sickness/ diarrhoea it was no inconvenience. Not much for children to do, luckily we had younger children with us so were not independent. Had they been older boredom would have been awful for them on ship. Overall this was not a positive experience. Port visits were highlight of trip, particularly Madeira. We got a local taxi to take us round parts of island, very informative and friendly. Read Less
3 Helpful Votes
Sail Date: December 2017
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe ... Read More
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe code collected we had already got out cabin number at our departure airport so far so good. Took awhile to get luggage but there were a lot of people arriving so there was some leeway from us on that. Cabin was exceptional and i would recommend upgrading to a suit to anyone i will review this in the cabin review. Food was ok , ate in the Orion (deck 11) for breakfast and lunch , and the waiter service on deck 4 three times including the Christmas day gala dinner, and using the 3 speciality restaurants on the other nights where the food was very good fine dining at its best. The hot stone was fun ,cooking your own meat to your liking very nice indeed. It was fun watching the guests coming into the dining room looking around for the tables of two and being disappointed they had been taken lol standing on tip toes looking as far into the restaurant they can... Entertainment was not what i had expected on a cruise i would have liked to see well known entertainers strutting their stuff not young enthusiastic kids screaming into the microphone. Sorry guys you tried your best with the resources you had to hand but you were just too loud for me and others who left during the performances. Bar, well like most but probably everyone were gently pushed into buying the premium drink package so you got premium drinks , better coffee etc. Considering i had paid top whack for my holiday with a £1470 upgrade for our cabin i would have expected this to be included errrr no... tried to buy someone a premium drink on my premium account was told no unless they had a premium account also oh dear not looking good really. But overall service good , fast and pleasant. Internet, again paying for cabin upgrade i would have liked free internet but had to pay £8 for 1 hour or until my MB allowance had been used so what was it an hour or a MB allowance i think the latter. Ship was ok, a little tired though out with ongoing repairs and paining while in port. Friendly crew and staff always wanting to help. Noticeable lack of staff but were told by others who had been on this ship in recent past that this was correct since TUI / Marella had taken over Thompson. Photographers clicking away like they had just been given a camera, leaving the ship, boarding the ship, walking around the ship always there clicking away, we nicknamed them the paparazzi, but we bought the ones we were going to buy anyway gala dinner and first time we boarded ship for the memory boxes. Conclusion wrong cruise for me for first time but enjoyed it to a point as we can just relax anywhere, looking at Asia cruise next year for a more cultural style of holiday as we both like that part of the world. Read Less
5 Helpful Votes
Sail Date: December 2017
Only 4 hours flight. We like the Canaries and have been on destination intensive cruises there before twice with Thomson Celebration, which we prefer for entertainment and food. We booked our 'Canarian Christmas' - cruise & stay ... Read More
Only 4 hours flight. We like the Canaries and have been on destination intensive cruises there before twice with Thomson Celebration, which we prefer for entertainment and food. We booked our 'Canarian Christmas' - cruise & stay holiday in June 2017 for December & opted for an outside + cabin, which we knew we liked. We were last on the 'Dream' in November 2011 in the Caribbean, when the paid for safe caused us endless hassle but safe problems seem to have been sorted. Since it was built in 1986, there have been some cosmetic improvements but we felt that she was showing her age & a few customer service corners have been cut since 2011. The cabin was a good size, though the window was small & very rusty round the edges - so obviously in the original ship, not the mid section newer extension. Plenty of storage space for clothes etc. Good to see the kettle and PG tips and fridge. All the staff we came across were friendly and helpful, despite all gratuities being included. It’s the 1st time we’ve had an "all- inclusive" drinks package in the price. We did find it complicated to work out what was & wasn’t included so frequently referred to the scarce Drinks Menu booklet. For some reason some premium drinks like Drambuie and Cointreau were included but NOT bottles of water! We usually had a self service buffet breakfast, in the Lido or Sirens, to save time then ate in the more relaxed waiter service Orion in the evening. Food was generally OK but very disappointing for the Gala Dinner on Christmas Day. Those on our table who had turkey were happy but our "steak" wasn’t cooked to order, was overdone & too gristly. It would have been good to have more choice and a better wine included rather than the House Wine for the Gala Dinner. We could not drink the House White but Prosseco and House red were OK for our palates. Our Christmas cruise on the ‘Celebration’ in 2015 was better, e.g. Better food and we had complimentary mulled wine & mince-pies – not this time! When we eventually found a mince pie on Dream it was poor, hard pastry and very little filling. Excursions were a bit expensive, as usual, but the 3 we booked beforehand were enjoyable. On the other two islands we did long walks from our own guide books. For us there were too many quizzes & Bingo sessions on board but other people liked them. The few Talks seemed geared to selling you Excursions, Beauty Treatments, Massages etc. Wifi on-board was expensive at £49 a week & others told it was limited so we waited till we went ashore and used free wifi. Our invitation to the Thomson ‘Cruise Returners’ reception with Prosecco & canapes was a nice touch & a good opportunity to talk with the friendly Captain, without the half hour queue some went through at the Captain's Cocktail Party, with compulsory photograph. Good that there were three different musical entertainments to choose from each evening but we found most far too noisy for us. The comedian was not to our taste either. But we enjoyed the fun Murder Mystery and the Carol Service. Despite all our criticisms of on board life, we enjoyed seeing the Canaries again. After the week’s cruise we were transported to the four star Riu Arecas, at the quieter end of the Costa Adeje, Tenerife. The hotel was lovely & food excellent, including an especially vast choice of seafood and joints etc at New Year, generally putting the Dream catering to shame on a daily basis. BUT we, and the other 2 ladies who also came to our hotel, had brought some dreadful bug (? Noro Virus) with us from the ship. We were so ill for the Friday overnight and the whole of Sat Dec 30th, barely left our room, had lots of Imodium tablets & just drank bottled water. Certainly could not face any lunch or dinner. By evening of Sun 31st, we were recovering but couldn’t fully appreciate the wonderful Gala dinner in the hotel with free wine! Wife did make it briefly to the Tui Welcome Meeting & reported our poorly condition. The rep promised to relay the problem to the ship and we later found that the Noro Virus was on board the second week, pools were emptied, food was served directly to clients at the buffets etc. It was such a shame that the 4 of us, from the Dream, who stayed at the Riu Arecas, all lost a full day or so & couldn’t fully take advantage of the New Year’s Eve celebrations. We did manage to nibble some lobster and prawns but little else. We are not going back on the Dream. Have booked a more upmarket cruise on the much newer Viking Sea. Read Less
12 Helpful Votes
Sail Date: December 2017
Chose this for a larger ship experience, did the Celebration last time, but was left deflated and disappointed. Although the sheets were clearly cleaned and washed they did have marks on them that were clearly not going to come out ... Read More
Chose this for a larger ship experience, did the Celebration last time, but was left deflated and disappointed. Although the sheets were clearly cleaned and washed they did have marks on them that were clearly not going to come out however many times you washed them and were a bit threadbare so new bed linen should be in order. Pillows were lumpy, old and just disgusting and need desperately replacing for hygiene purposes if nothing else. Similarly the anti-slip mat for the bath was yellowed and horrible. The staff were brilliant and helpful and the Broadway lounge shows were excellent. The entertainment in other areas of the ship was unfortunately more akin to Butlins or Pontins and therefore not what we expected (i.e. a Mr & Mrs game show and numerous music quizzes). Had done a couple of the restaurants other than the self service and food was good and staff were very attentive and welcoming. On the last day the pools were closed off and hand sanitation was stepped up and the self service restaurants were no longer self service and all staff wearing hand protection. We were told by another traveller that she had visited the doctor on the morning of leaving and had not managed to see him as there were 40 others waiting with sickness and diahorrea. 1 lady at the airport was sick in the airport lounge and taken to the hospital; 4 people including partner taken ill on plane and seen by paramedics on landing. Had heard they were checking for norovirus but not heard if it was confirmed or not. A very disappointing experience bearing in mind the money spent - wont be going with Thomson again! Read Less
2 Helpful Votes
Sail Date: December 2017
This is the worst cruise we have ever had in all our days of cruising. The first 2 nights our room thermostat was broken and it was freezing, when it was fixed it went the other way and was really hot, finally a new one was put in. ... Read More
This is the worst cruise we have ever had in all our days of cruising. The first 2 nights our room thermostat was broken and it was freezing, when it was fixed it went the other way and was really hot, finally a new one was put in. The 4th night the toilet overflowed and raw sewage was all over the floor. Our cabin was on deck 7 and at the rear of the ship, wow the ship just vibrated and everything in the room just vibrated all night, the only time it stopped was when we were in port. We were right under a nightclub, and fair enough the band stopped at midnight, then it was the turn of the disco till 3-4 in the morning, if you go stay away from that area. When the ship was in port most days the crew would do there duties, like painting and so forth, but a needle gun chipping the old paint off and a angle grinder making all that noise, it was like being at work. The worst bit for me was on the morning we had to leave the ship, I must have eaten some thing odd, we left the ship at 8-30 and our flight back was at 12-40, we took off and I couldn't wait to go to the toilet, I spent most of the journey home in the toilet being sick and diarrhoea, spent 4 days in bed and the doctor said it was food poisoning. This was all told to TUI in a e-mail and the reply back was what I expected, in so many words of quoting " the terms and conditions" nothing can be done, SO SORRY, and you can get sick on holiday, so they say. My advice stay away from TUI . cheep yes but can be nasty James Read Less
10 Helpful Votes
Sail Date: December 2017
Been on previous xmas cruises with fred olsen which was 5 star ,also been on previous cruise with thompson dream . The moment we stepped aboard marrella dream we all felt that things were not as we expected ,, we travelled up the lift ... Read More
Been on previous xmas cruises with fred olsen which was 5 star ,also been on previous cruise with thompson dream . The moment we stepped aboard marrella dream we all felt that things were not as we expected ,, we travelled up the lift to our cabins and spoke to a fellow passenger who remarked without prompting that cut backs were evident throughout the ship ,that was not the welcome we expected .. following on we have to agree with the comments made in the lift , the restaurant food menu was dreadfull ,and was best to be avoided , the food in the lido was better .. The entertainment was mediocre,unless you wanted your eardrums bursting with the awfull loud music . On our last day iwent down with the dreaded nori virus and received little sympathy from the medics ,who incidently demanded payment for their services , i was seriously ill along with many others on board ,and as a consolation we were give a free pill to take ,i managed to get on board the shuttle bus and into the airport whereupon i was violently ill and collapsed and required assistance to board the aircraft .. Previous cruises we have been on the standards of hygiegn have been high , not so on marrella dream , so,,never again tui . You must do better . Read Less
4 Helpful Votes
Sail Date: December 2017
A group of 14 of us holidayed on this wonderful ship and all were thoroughly pleased. A huge thank you to Andrew, Putu and Raymond (Orion Resturant staff) who were fantastic hosts and looked after us very well, putting on a smile and ... Read More
A group of 14 of us holidayed on this wonderful ship and all were thoroughly pleased. A huge thank you to Andrew, Putu and Raymond (Orion Resturant staff) who were fantastic hosts and looked after us very well, putting on a smile and welcoming us with open arms every evening. Furthermore, a huge well done to the theatre show team who are all incredibly talented and obviously put hours and hours in behind the scenes to deliver the evening entertainment and offer guests the opportunity to be entertained by a variety of shows and acts. Well done to you ladies and gentlemen! As for the bar staff and waiters, your outgoing personalities and commitment to ensuring guests are looked after is something to be admired. I'd also like to say thank you to our cabin hostess Aiko. Your freindly smile and greeting in the mornings really set the tone for the rest of the day! I look forward to our next TUI cruise. well done guys, keep up the great work! Read Less

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