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Cruise Ratings
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2 Helpful Votes
Sail Date: July 2018
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for ... Read More
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for dinner in main dining room very limited and repetitious night after night, menu for breakfast identical every day! Workers doing paint chipping before 8 in the morning waking everyone! Buffet area floor dirty wet and slippery, clean up area used on entering buffet not being maintained!Overall it was very hard to believe this ship had just gone through a yard overhaul in February of this year. This was our first and last cruise on RCL and would not recommend RCL! We are experienced cruise people with over 35 past cruises and definitely would rare this cruise as very poor. On a positive side the ice show was exceptional and the production shows were very good. we found very short lines for all the water slides and rock wall which was great for our grand kids! Read Less
1 Helpful Vote
Sail Date: June 2018
Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at ... Read More
Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at dining services on the 5 floor which sent us to guest services, which sent us to dining services on the 4th floor, which sent us to dining services on the 3rd floor, where it was recommended that we go to guest services. One manager later, and we were no closer to eating at the time we were told, but we were able to eat at the much less popular, late dining time. Sit down dinners were of good quality and the wait staff were friendly. The buffet (the Windjammer) had different food types every day which was nice. The breakfasts were of very poor quality, with the pancakes and french toast being inedible. On board activities- Varied, but not as plentiful as I've seen on other cruises. We pre-purchased arcade credits, but were unable to use them due to technical difficulties. This was refunded, and we were able to play games on board, at a higher price. Guest services- Useless. They really weren't able to fix any problems, and had no concept of service recovery. There were several ways to fix our problems, none of which were pursued. This was our first and last Royal Caribbean cruise. We have been on 10 cruises total, and this ties for the worst (NCL is the other). Read Less
1 Helpful Vote
Sail Date: June 2018
This was the MOST boring cruise of my life. That would have been a minor complaint had Norwegian not completely dropped the ball on every single aspect of the cruise. Our dinner at the Steakhouse was average at best. The steaks were ... Read More
This was the MOST boring cruise of my life. That would have been a minor complaint had Norwegian not completely dropped the ball on every single aspect of the cruise. Our dinner at the Steakhouse was average at best. The steaks were mediocre. We had to send 2 back that were way overcooked. The Chinese restaurant was the worst I ever had. I am not kidding. The worst ever. The takeout place next to your grocery store is WAY better. I tried to eat, left and got wings. Normal dining room: 45 minute wait for a table. 3 hour dinner, totaling just under FOUR HOURS. I sent a steak back. They also got an order wrong. By the time my son got his steak, everyone else was nearly done eating. We waited over 2 hours for our main dish. Myself, and my kids, spit out our disgusting dessert and left. Can you imagine, KIDS refusing to eat sweets? At one point a woman came by and asked how our meal was. I responded, "I wasn't going to complain, but since you asked, this was by far the worst cruise dinner I ever had." She said, "OK." and walked away. The cruise is no fun if you want to party. The Casino bar closes when they want. The last night they closed at midnight. On Carnival I usually stay out until 2am, and on some night up to 4am. The late night buffet was inedible. I threw the food away, once again got wings from O'Sheehans (I did like that place). Because there is so little to do, 90% of the ship is in bed by 10pm. On a Carnival 7 day cruise, there are usually 4 comedians and 14 adult shows and 7 family friendly shows. On the Norwegian Gen, there was 1 single show, performed 2 times!!!! ONE SHOW!! SEVEN NIGHTS!!! No sing along piano bar like on Carnival. Instead there is a piano player in the Atrium that plays Sinatra to the delight of the elderly patrons. I hoped to show my 11 yr son a good time at the kids club. He absolutely loved the Carnival Kids on Club. We took him there 3 times. The first time they said it's late (as if 10:30 is late) we are closing. The second time they gave him a hoola-hoop. The third time they put a ball on the floor and told him it was an island that he was stranded on and had to survive. He said, "I don't EVER want to go back there!" We slept in 1 morning and called room service for a pot of coffee. They wanted $9!!! They said that had we called 5 minutes earlier, it would have been free. Carnivall is free 24 hours. The room steward gave us 4 pillows for 4 people, we called to get more. She gave us 2 coffee cups and coffee for only 2 people. We called for more. She gave us 2 pool towels for 4 people. We called for 2 more. She didn’t change the couch bed back to a couch. We had 4 people with nowhere to sit. We called to have this fixed. We aren't spoiled whiners. I haven't had a complaint in 20 cruises. We had 4 complaints in the first 24 hours. After our 4th complaint, the head of the room stewards replaced her with a really good guy and gave us top-notch attention after that. Jonathon was awesome, and we awarded him for improving our cruise experience. Thanks Jonathon. So friendly, and does a great job. The slot machines were very tight. I didn't see nearly the nice jackpots as I usually see on Carnival. So we didn't do well at gambling, which is usually expected. We're not careless, we lost what we were willing and able to lose, so my review is not based on being a bad sport. That said, when we play that much on carnival we get complimentary spa packages, room credits, even got a free cruise once. Norwegian? You guessed it. NOTHING. They hoard every penny. Their casino raffle wasn't a raffle where someone wins. Instead it was five lottery numbers from 0 to 60. So your odds of winning the $2000 were about the same odds as hitting the Power-ball for $300M. Worst of all, we booked a vow renewal for our parents celebrating their 50th Anniversary, and they emailed us telling us to pay on the ship. Then we get an email THE DAY BEFORE the cruise saying that it was cancelled because we didn’t pay. My wife called and we are told there is nothing they can do, the offices closed until Monday. So my wife was in a total panic. She set this all up. We had 12 people in our party. Some flew to New York from as far away as Hawaii. She is in New York, calling people in Maine frantically trying to set up the vow renewal, and got everything set up for a ceremony in Maine. (This was supposed to be a surprise, but the surprised was ruined thanks to this Norwegian screw up). We got on the ship, and a guy calls our room to set up the ceremony, so it WASN'T cancelled. Norwegian screwed up again. Then we have to scramble to cancel everything in Maine. It was a nightmare. The ceremony was nice. They had a photographer for the ceremony. He charged $400 for a single picture, and 5 more photos, digital copies ONLY, on a memory card. We spend nearly $1000 for a 5 minute ceremony and a picture (and no, it wasn't performed by the captain as we were told it would be). Our group probably spent well over $50,000 that week and it was boring and stressful. I will never cruise Norwegian again. If we didn’t have a fun party of 12 people, it would have been horrible. We made our own fun since there wan't anything to do. On the last day, the band was on the deck, and we were all in the hot tub singing loudly to the live band (which was pretty fun by the way, and I liked the band). They brought the microphone to us so we were doing the singing. Best time we had all week. The whole ship was filming us. Like we were having fun and they were so shocked that they filmed us. I started yelling: “Look everybody, a Carnival cruise just broke out on Norwegian!” 12 people singing was rare enough on Norwegian to be filmed I guess. So ends our vacation. Overall, the ports were great and we made the vacation great in spite of Norwegian's efforts to ruin it. I'm already starting to plan my next cruise (not on Norwegian). Read Less
13 Helpful Votes
Sail Date: October 2017
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise ... Read More
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise because of the ports visited . The embarkation process was the best this time . As soon as we got into our Balcony cabin on 14th floor, we wanted to get out because we noticed stains in the toilet and some leak between the tiles in the bathroom floor from the grout. We told the steward at once . Next morning we both had severe back pain-being 75 & 79 year old- because of sagging bed. We told that to our steward too. We used to get very efficient hardworking steward except in the celebrity cruise(who was not even changing sheet everyday), but this time we were not lucky in Princess in this matter too. Of course ships started getting bigger and getting more passengers -good for bottom line- but service had become less . Last two cruises in Ruby Princess and in Royal princess we were spoiled by their friendliness , and service with smile . As we expected after seeing the conditions , there was "norvo virus " infection in this cruise. First time after taking so many memorable cruises we were counting the days to get out of this ship. Usually we used to feel sad towards the end of cruise. There was not enough help in the Horizon buffet once the self service was discontinued due to Infectious diarrhea-which was a good attempt to control the spread of infection. We always love "Princess cruises" until this time. Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a ... Read More
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a wheelchair down two very steep outdoor flights of stairs that were very frightening, especially slick and wet. Also, the elevator to the upper decks was out most of the trip, so our friends could not join us in the spa, library, observation deck, etc. Disembarkation was terrible in the end because they would not help us off the ramp (apparently a union issue) and there were high thresholds to navigate. The ship decor was very dated; definitely in need of a refresh, especially to clean the carpets in public areas. The room was spacious and had good lighting. The deck chairs were not comfortable at all; not a lounge where you could lie and enjoy the sea. The TV had very limited selections and no live streaming/channels carried the World Series. Many cruisers were grumbling about this! Internet service in the cabin was pretty good, but in this day and age, for this price cruise, it's pretty insulting to have to pay for it as an add on. The toilets in a nearby cabin overflowed several times leaving the smell of urine in the hall despite the best efforts of the crew to clean up. The personal butler was the only highlight of the trip. Service was professional, friendly, and prompt. We often chose to have dinner as room service because dinner in the restaurants took a minimum of two hours, but room service was prompt. The food was good and plentiful, but pretty much as expected on a cruise, nothing outstanding. While the line advertises the cruises are all inclusive, going to the spa was a nightmare of literally being assaulted at the door by people trying to sell these flimsy orthotic inserts for shoes. I also witnessed an elderly woman with a stroke being aggressively browbeaten to sign up for Pilates, despite her insistence that her balance made it unsafe. I chose not to return to the spa after my first visit because of the high pressure sales people who destroyed the calming atmosphere one hopes to find in a spa. It was fortunate that we spent extra time in both Montreal and NYC at the beginning and end of the trip because we had good handicap accessible services and enjoyed touring. On the trip, bad weather cancelled our stops in PEI, Portland, Boston, Newport. So, essentially, we spent most of the days docked in Halifax and then rushed back to NYC. Being in port meant no casino and no shopping on the ship and there essentially were no additional activities added. To finally add insult to injury, when our ship was able to start sailing back to NYC at sea for a whole day, they drained the pool and started cleaning it with foul smelling chemicals, eliminating the only day we could have enjoyed the upper deck in good weather. Their priority , from the moment the storm hit, was clearly to get ready for the next cruise. We were a lost cause. While the line is not responsible for bad weather, to ruin the last day at sea was inexcusable. Read Less
3 Helpful Votes
Sail Date: October 2017
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail ... Read More
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail party. There was only one "formal" night on a 10 dsy cruise. The shop did not have weather appropriate garments for purchase. The bars were closed more often than open and were short on staff. The time in ports was cut back drastically from what was sold to us. Two of our four tours were cancelled, one while on board. Most of the tourist shops and restaurants were closed, as it was "end of season", another detail not disclosed. The food, even in the "specialty" restaurants was mediocre, st best. The crew was poorly trained, not helpful, and seemed bored with having to do their job. WORST CRUISE EVER!!! Read Less
14 Helpful Votes
Sail Date: October 2017
This was our 5th cruise with H.A.L., so we've had good experiences in the past, and we have been on the Rotterdam before; so we know they are capable of doing better. The only good thing about this cruise was the clean cabin and the young ... Read More
This was our 5th cruise with H.A.L., so we've had good experiences in the past, and we have been on the Rotterdam before; so we know they are capable of doing better. The only good thing about this cruise was the clean cabin and the young man that kept it that way. Nothing else even measured up to average. The smell of mold in our hallway was so strong we had to take a deep breath before leaving our room and rushing to the elevator. Food and its presentation was worse than any restaurant we've ever visited. When I complained the employees argued with me, like it was my fault it wasn't good. At the Captain's Brunch, my fish was cold and raw and covered in a gooey disguise of garnish. Carpets were either grimy or damp. Employees were engaged in their own conversations, or totally disinterested in the guests. Excursions were frequently cancelled, and we could understand why when little was done to make them meaningful. Entertainment was mediocre. The last two days were at sea, and it was the best weather of the trip so we were trying to enjoy the deck...well, good luck with that, because a crew of construction workers and their supplies came aboard at the previous port and were breaking up a tile structure above us, shouting, banging, prying, crashing... horrible. As the saying goes, poor attitudes and poor customer relations come from the top down. This captain does not run a tight or tidy ship, and our requests and comments were not welcome. It's just as easy to make good food and it is to make bad food. It's just as easy to listen to a customer as it is to argue with a customer. Holland America has evidently made its choice to go to the dark side. Read Less
2 Helpful Votes
Sail Date: October 2017
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; ... Read More
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; the pastries were exactly like those served at cheap motels; everything is VERY commercial with someone trying to sell you something all the time; the ship is way too crowded with too many of the guests leaving their manners at home; there are additional charges at every turn; and, the Salem Witch Museum shore excursion was an absolute waste of time, effort, and money. If your idea of a wonderful cruise is spending nine days feeding at Golden Corral, this might be the cruise for you! On the other hand, the ship was well maintained and reasonably clean, the cabin was comfortable, the staff was friendly, and, for the most part, the entertainment was excellent. Read Less
Sail Date: October 2017
Bad trip. Nothing to do for older people. Windjammer jammed with people. Tours were bad. On one tour the mic did not work and no one in the back could hear. On another it was so foggy you could see anything. The tour guide kept saying if ... Read More
Bad trip. Nothing to do for older people. Windjammer jammed with people. Tours were bad. On one tour the mic did not work and no one in the back could hear. On another it was so foggy you could see anything. The tour guide kept saying if it wasn't footy we would see xyz. Well we didn't see anything. Spent a lot of time in cabin. Where the tv was very bad. The shopping was so bad that I stopped looking. Guest services had very long lines I gave up on that to. Elevator closed to fast and were overcrowded and there were to few. I am canceling the next two cruises I have booked and I'm looking at a new line. The shops were over priced. Get off the ship was not handled well we stood on line waiting for the buses for over an hour. I have a bad hip and this was to much for me. No one would get me a wheel chair Read Less
2 Helpful Votes
Sail Date: October 2017
We booked this cruise with friends; we had never sailed this direction before, although we had been to most of these cities from other vacations. Reviews - I always try to keep in mind that I know nothing about the person saying ... Read More
We booked this cruise with friends; we had never sailed this direction before, although we had been to most of these cities from other vacations. Reviews - I always try to keep in mind that I know nothing about the person saying "this was awful", "this was wonderful", so I'm not going to offer any opinion, just tell you what happened. It began when my soup was delivered with a fly floating in it. This was the main dining room dinner. I also happen to be gluten free and getting bread the first night took some time. I don't know why I have to inform of this request prior to the cruise if the information is not passed down to the staff? We went to the Mystery Theater for the first time. There were so many diners that interaction with the cast was nonexistent. I asked my friends the next day if they ever said "who done it" since I never heard it. I got two different answers so I still don't know! Prior to the dinner I was told by sous chef staff that I could request the lobster tail be added to my dinner, it was featured on the main dining menu that night. The request did not go over well. I was actually served two tails that were kind of warm, but no butter with it, no vegetable on the plate. Not even a piece of lettuce as garnish. I had wanted the tenderloin and the half tail and eventually got the steak. I also suffered from intestinal cramping the next day. We finished the cruise with a night at Chops. The tuna appetizer had a very strong fish smell; the tuna was not sushi grade and after the lobster I choose not to be sick the next day. Then my tenderloin was delivered blood red rare when I order medium rare. They tried to recook that one and failed. A new one was delivered and it too was blood red rare. I walked out quite hungry. BTW, you can no longer get mint jelly with the lamb chops. It's now some mint sauce that isn't the same. Needless to say that the food and food service was lacking in many aspects. I have over 230 days at sea with most of them aboard Royal Caribbean. I've seen many changes along the way, but this cruise really has gone "overboard" with poor quality and service. We did enjoy the nightly Trivia. However, all of us agreed that it very difficult to understand the questions with such strong accents. Some answers were just wrong such as there is no song by the Beatles titled "Tomorrow" "tomorrow Never Knows", yes! we joked that she probably meant "Yesterday"! Otherwise we didn't take in any shows, but we were told that they were pretty good, especially the comedian. Read Less

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