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12 Helpful Votes
Sail Date: October 2017
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise ... Read More
We have been traveling since 1995 by Princess cruise line only except one time in 2001 we took a celebrity cruise . We hated celebrity cruise experience that year so we only use Princess for over 16 cruises now. We chose this cruise because of the ports visited . The embarkation process was the best this time . As soon as we got into our Balcony cabin on 14th floor, we wanted to get out because we noticed stains in the toilet and some leak between the tiles in the bathroom floor from the grout. We told the steward at once . Next morning we both had severe back pain-being 75 & 79 year old- because of sagging bed. We told that to our steward too. We used to get very efficient hardworking steward except in the celebrity cruise(who was not even changing sheet everyday), but this time we were not lucky in Princess in this matter too. Of course ships started getting bigger and getting more passengers -good for bottom line- but service had become less . Last two cruises in Ruby Princess and in Royal princess we were spoiled by their friendliness , and service with smile . As we expected after seeing the conditions , there was "norvo virus " infection in this cruise. First time after taking so many memorable cruises we were counting the days to get out of this ship. Usually we used to feel sad towards the end of cruise. There was not enough help in the Horizon buffet once the self service was discontinued due to Infectious diarrhea-which was a good attempt to control the spread of infection. We always love "Princess cruises" until this time. Read Less
4 Helpful Votes
Sail Date: October 2017
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a ... Read More
We chose this cruise to travel with friends who are disabled seniors ; the line advertises many handicap accessible excursions. NOT! Only one stop could accommodate a wheel chair rolling off; other stops required being carried in a wheelchair down two very steep outdoor flights of stairs that were very frightening, especially slick and wet. Also, the elevator to the upper decks was out most of the trip, so our friends could not join us in the spa, library, observation deck, etc. Disembarkation was terrible in the end because they would not help us off the ramp (apparently a union issue) and there were high thresholds to navigate. The ship decor was very dated; definitely in need of a refresh, especially to clean the carpets in public areas. The room was spacious and had good lighting. The deck chairs were not comfortable at all; not a lounge where you could lie and enjoy the sea. The TV had very limited selections and no live streaming/channels carried the World Series. Many cruisers were grumbling about this! Internet service in the cabin was pretty good, but in this day and age, for this price cruise, it's pretty insulting to have to pay for it as an add on. The toilets in a nearby cabin overflowed several times leaving the smell of urine in the hall despite the best efforts of the crew to clean up. The personal butler was the only highlight of the trip. Service was professional, friendly, and prompt. We often chose to have dinner as room service because dinner in the restaurants took a minimum of two hours, but room service was prompt. The food was good and plentiful, but pretty much as expected on a cruise, nothing outstanding. While the line advertises the cruises are all inclusive, going to the spa was a nightmare of literally being assaulted at the door by people trying to sell these flimsy orthotic inserts for shoes. I also witnessed an elderly woman with a stroke being aggressively browbeaten to sign up for Pilates, despite her insistence that her balance made it unsafe. I chose not to return to the spa after my first visit because of the high pressure sales people who destroyed the calming atmosphere one hopes to find in a spa. It was fortunate that we spent extra time in both Montreal and NYC at the beginning and end of the trip because we had good handicap accessible services and enjoyed touring. On the trip, bad weather cancelled our stops in PEI, Portland, Boston, Newport. So, essentially, we spent most of the days docked in Halifax and then rushed back to NYC. Being in port meant no casino and no shopping on the ship and there essentially were no additional activities added. To finally add insult to injury, when our ship was able to start sailing back to NYC at sea for a whole day, they drained the pool and started cleaning it with foul smelling chemicals, eliminating the only day we could have enjoyed the upper deck in good weather. Their priority , from the moment the storm hit, was clearly to get ready for the next cruise. We were a lost cause. While the line is not responsible for bad weather, to ruin the last day at sea was inexcusable. Read Less
3 Helpful Votes
Sail Date: October 2017
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail ... Read More
We sailed the Jade 3 yrs ago and it was the BEST CRUISE EVER. We were looking forward to the ship, the itinerary (We had never done a Fall Color trip), the ports, everything.We did not get an invite to the frequent cruisers cocktail party. There was only one "formal" night on a 10 dsy cruise. The shop did not have weather appropriate garments for purchase. The bars were closed more often than open and were short on staff. The time in ports was cut back drastically from what was sold to us. Two of our four tours were cancelled, one while on board. Most of the tourist shops and restaurants were closed, as it was "end of season", another detail not disclosed. The food, even in the "specialty" restaurants was mediocre, st best. The crew was poorly trained, not helpful, and seemed bored with having to do their job. WORST CRUISE EVER!!! Read Less
13 Helpful Votes
Sail Date: October 2017
This was our 5th cruise with H.A.L., so we've had good experiences in the past, and we have been on the Rotterdam before; so we know they are capable of doing better. The only good thing about this cruise was the clean cabin and the young ... Read More
This was our 5th cruise with H.A.L., so we've had good experiences in the past, and we have been on the Rotterdam before; so we know they are capable of doing better. The only good thing about this cruise was the clean cabin and the young man that kept it that way. Nothing else even measured up to average. The smell of mold in our hallway was so strong we had to take a deep breath before leaving our room and rushing to the elevator. Food and its presentation was worse than any restaurant we've ever visited. When I complained the employees argued with me, like it was my fault it wasn't good. At the Captain's Brunch, my fish was cold and raw and covered in a gooey disguise of garnish. Carpets were either grimy or damp. Employees were engaged in their own conversations, or totally disinterested in the guests. Excursions were frequently cancelled, and we could understand why when little was done to make them meaningful. Entertainment was mediocre. The last two days were at sea, and it was the best weather of the trip so we were trying to enjoy the deck...well, good luck with that, because a crew of construction workers and their supplies came aboard at the previous port and were breaking up a tile structure above us, shouting, banging, prying, crashing... horrible. As the saying goes, poor attitudes and poor customer relations come from the top down. This captain does not run a tight or tidy ship, and our requests and comments were not welcome. It's just as easy to make good food and it is to make bad food. It's just as easy to listen to a customer as it is to argue with a customer. Holland America has evidently made its choice to go to the dark side. Read Less
1 Helpful Vote
Sail Date: October 2017
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; ... Read More
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; the pastries were exactly like those served at cheap motels; everything is VERY commercial with someone trying to sell you something all the time; the ship is way too crowded with too many of the guests leaving their manners at home; there are additional charges at every turn; and, the Salem Witch Museum shore excursion was an absolute waste of time, effort, and money. If your idea of a wonderful cruise is spending nine days feeding at Golden Corral, this might be the cruise for you! On the other hand, the ship was well maintained and reasonably clean, the cabin was comfortable, the staff was friendly, and, for the most part, the entertainment was excellent. Read Less
Sail Date: October 2017
Bad trip. Nothing to do for older people. Windjammer jammed with people. Tours were bad. On one tour the mic did not work and no one in the back could hear. On another it was so foggy you could see anything. The tour guide kept saying if ... Read More
Bad trip. Nothing to do for older people. Windjammer jammed with people. Tours were bad. On one tour the mic did not work and no one in the back could hear. On another it was so foggy you could see anything. The tour guide kept saying if it wasn't footy we would see xyz. Well we didn't see anything. Spent a lot of time in cabin. Where the tv was very bad. The shopping was so bad that I stopped looking. Guest services had very long lines I gave up on that to. Elevator closed to fast and were overcrowded and there were to few. I am canceling the next two cruises I have booked and I'm looking at a new line. The shops were over priced. Get off the ship was not handled well we stood on line waiting for the buses for over an hour. I have a bad hip and this was to much for me. No one would get me a wheel chair Read Less
1 Helpful Vote
Sail Date: October 2017
We booked this cruise with friends; we had never sailed this direction before, although we had been to most of these cities from other vacations. Reviews - I always try to keep in mind that I know nothing about the person saying ... Read More
We booked this cruise with friends; we had never sailed this direction before, although we had been to most of these cities from other vacations. Reviews - I always try to keep in mind that I know nothing about the person saying "this was awful", "this was wonderful", so I'm not going to offer any opinion, just tell you what happened. It began when my soup was delivered with a fly floating in it. This was the main dining room dinner. I also happen to be gluten free and getting bread the first night took some time. I don't know why I have to inform of this request prior to the cruise if the information is not passed down to the staff? We went to the Mystery Theater for the first time. There were so many diners that interaction with the cast was nonexistent. I asked my friends the next day if they ever said "who done it" since I never heard it. I got two different answers so I still don't know! Prior to the dinner I was told by sous chef staff that I could request the lobster tail be added to my dinner, it was featured on the main dining menu that night. The request did not go over well. I was actually served two tails that were kind of warm, but no butter with it, no vegetable on the plate. Not even a piece of lettuce as garnish. I had wanted the tenderloin and the half tail and eventually got the steak. I also suffered from intestinal cramping the next day. We finished the cruise with a night at Chops. The tuna appetizer had a very strong fish smell; the tuna was not sushi grade and after the lobster I choose not to be sick the next day. Then my tenderloin was delivered blood red rare when I order medium rare. They tried to recook that one and failed. A new one was delivered and it too was blood red rare. I walked out quite hungry. BTW, you can no longer get mint jelly with the lamb chops. It's now some mint sauce that isn't the same. Needless to say that the food and food service was lacking in many aspects. I have over 230 days at sea with most of them aboard Royal Caribbean. I've seen many changes along the way, but this cruise really has gone "overboard" with poor quality and service. We did enjoy the nightly Trivia. However, all of us agreed that it very difficult to understand the questions with such strong accents. Some answers were just wrong such as there is no song by the Beatles titled "Tomorrow" "tomorrow Never Knows", yes! we joked that she probably meant "Yesterday"! Otherwise we didn't take in any shows, but we were told that they were pretty good, especially the comedian. Read Less
5 Helpful Votes
Sail Date: October 2017
The food in the windjammer was vile . The my time restaurant , the food was either bland, or a salt lick. The entertainment , with the exception of a group called Rookie, was boring. The internet service was spotty and slow. They tried to ... Read More
The food in the windjammer was vile . The my time restaurant , the food was either bland, or a salt lick. The entertainment , with the exception of a group called Rookie, was boring. The internet service was spotty and slow. They tried to upsell from the moment you got on the ship, to the moment you got off. The only news on the TV is CNN, why isn't FOX available? On a so called flag night, where members of the crew put on a show of flags representing the countries they're from, a young lady holding the Israeli flag was ignored . I believe it was deliberate, and not an innocent oversight. So did other passengers on board. We both gained weight from bread & butter, and chicken fingers. The meat was shoe leather, the chefs sent raw food out of the kitchen, & they didn't know the difference between Hollandaise, & Bearnaise sauces. Last year , we were on Anthem, and that wasn't so great either. Avoid Royal Caribbean cruises . Read Less
Sail Date: October 2017
We had a good time. The food was delicious and served by a great staff who were very attentive. The ship is well equipped to provide a pleasant trip with plenty of time for activities and relaxation. The tours in Northeast US and Canada ... Read More
We had a good time. The food was delicious and served by a great staff who were very attentive. The ship is well equipped to provide a pleasant trip with plenty of time for activities and relaxation. The tours in Northeast US and Canada are excellent. The best we have encountered. There is a beautiful and warm swimming pool in the Solarium that my wife and I enjoyed especially on cool days. The trip to Peggys Cove in Nova Scotia was special however we could have stayed much longer. There is color, design, and views every direction. Lobster traps, boats, colorful homes, buildings and rocks that defy gravity. The guide on our tour was very knowledgeable. We had a long tour thru Halifax before driving up to Peggys Cove. We will definitely recommend this trip to our friends. Read Less
Sail Date: October 2017
Went with a large group. An item of sentimental value was stolen from our room on the first night. Dresser drawer was broken. In room safe was broken. Had them fix it the first time. Then just hoped the thief didn't steal anything else the ... Read More
Went with a large group. An item of sentimental value was stolen from our room on the first night. Dresser drawer was broken. In room safe was broken. Had them fix it the first time. Then just hoped the thief didn't steal anything else the last 5 days. On board activities were minimal at best.The food was bland, and service was slow. Never did see my waiter for our first breakfast in the dining room, waited 45 minutes. Finally the coffee server took my order and 30 minutes later I had a cold omlet, cold hash browns and toast. Never went back for any other meals ! The staff seemed friendly enough. Although the Casino staff in the cashier box were very rude and abrupt. The windows were all dirty so seeing out of them were impossible. No entertainment outside of the theater and centrium. My wife purchased a gold bracelet from the gift shop and the person who took our order made it the wrong size. We had to go back 3 times for her to get it right, and every time she would look at us like we were an annoyance. She shorted us on the size the first two times. I kept asking her to just size it for what we paid for (charged by the length) The third visit the clasp wasn't working ! I would not recommend this cruise to any others. Read Less

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