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Cruise Ratings
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2 Helpful Votes
Sail Date: September 2018
Booked through a casino corporation for our third NCL cruise and it appears the cruise line is going downhill consistently. In fact the casino is the only facility/attraction/entertainment on board we can recommend. The entertainment is ... Read More
Booked through a casino corporation for our third NCL cruise and it appears the cruise line is going downhill consistently. In fact the casino is the only facility/attraction/entertainment on board we can recommend. The entertainment is tedious, repetitious, and well below reasonable standards. Sing, dance, sing, dance,; rinse and repeat. In the past other ships we have been on have had decent bands throughout the ship during both the evening and night hours, the NCL Escape had as far as we could tell, two bands and one singer who sang in spanish to recorded music and all three were marginal. Are there was also a DJ in the Skyliners bar who played nothing but rap music at ear splitting volume attracting a certain clientele and behavior we were uncomfortable with. We paid an additional fee to eat six nights in specialty restaurants but honestly we can only say one of those meals was what we would call good the rest were simply average and the one night we spent in the complementary restaurant was simply terrible both in terms of the food and the service. We were unable to visit one port because the winds were too high for the tenders and were forced to spend another boring day at sea. We understand you can’t control the wind but certainly you can be prepared to offer additional on board activities and make sure that people know about those activities; apparently NCL does not agree because that was a completely wasted day. How hard is it to prepare for an almost certain eventuality like a closed port? This is a huge company with a large number of chips, they should have done a better job and been better prepared. The staff was generally friendly but the language differences were almost insurmountable in many cases, especially with those in guest service positions which is baffling. Shore excursions were pretty average in both selection and choice. Next time we'll look beyond NCL and urge you to as well. Read Less
Sail Date: September 2018
The plan to see three US states and leave from and return to Boston (Globus from Boston to Montreal) with an opportunity for Fall foliage and a 7-day three province cruise on the ms Veedam made it an exceptional offering. The support ... Read More
The plan to see three US states and leave from and return to Boston (Globus from Boston to Montreal) with an opportunity for Fall foliage and a 7-day three province cruise on the ms Veedam made it an exceptional offering. The support of the Excursion people was excellent even when that support was helping with another providers excursion, The entertainers were very talented although very few. The food was good (cruise ship average), the cabin was small but acceptable, and the room steward was exceptional. The Dining Room was very slow. The help in the Lido Market were English challenged and occasionally seemed rude, but it may have been inability to understand. The issues arose when anything unusual occurred. A delay on leaving one port put us late into the next which required many of the tours to be adjusted, and the staff became abrupt to the point of rudeness when questions were asked. But, things were going to get worse because we were reentering the US the next morning requiring us to pass through customs. We received two OR three written communications (the variance occurred even when two cabins were doing identical activities the following day). Announcements were frequent throughout, but basically they said follow your final written communications precisely. Our final written communications were WRONG. No one cared about the instructions we were trying to follow. Each rude staff member we encountered was herding us like recalcitrant sheep as per their orders. When this process concluded we (about 40 of us at the time) found ourselves in the Showroom where NO ANNOUNCEMENTS COULD BE HEARD and NO MEMBER OF STAFF OR CREW WAS PRESENT. As things became slowly and painfully corrected I was left to wonder, "HOW HORRIBLE WOULD IT HAVE BEEN IN A REAL EMERGENCY?" Read Less
1 Helpful Vote
Sail Date: September 2018
I chose this cruise because of the destination. I had been on the Dawn four times previously. The service in O'Sheehan's was hit or miss. Some days service was good. Other days service was slow . All of items ordered for my meal were ... Read More
I chose this cruise because of the destination. I had been on the Dawn four times previously. The service in O'Sheehan's was hit or miss. Some days service was good. Other days service was slow . All of items ordered for my meal were not brought on several occasions. Once my drink was not brought until my meal was finished and it was too watered down to drink. I was disappointed in service in O'Sheehan's. I purchased the Ultimate Beverage package and noticed I was being charged for drinks. I visited customer service twice to get this corrected. Next day drinks were still being charged to my account. Poor management. I do not plan to book a cruise on the Dawn again. I go to the gym daily to rude a stationary bicycle. Only 3 were on the Dawn with one out of order the entire time and one of the 2 remaining quit working halfway inti cruise. I reported this to staff but neither bicycle was repaired. Disappointed. Again, poor management. Read Less
1 Helpful Vote
Sail Date: September 2018
The Serenade of the Seas had the worst food that I have had on my 8 cruises. During the day, the Park Café was mediocre with mini quesadillas being the best thing on the menu. At night, the available food was cut in half and the ... Read More
The Serenade of the Seas had the worst food that I have had on my 8 cruises. During the day, the Park Café was mediocre with mini quesadillas being the best thing on the menu. At night, the available food was cut in half and the Panini sandwiches were heated using a microwave. No one could tell us way the Panini Press could not be used at night. The cakes and cookies at the Park Café were always inedible. The Windjammer Café was just slightly better. A meat skewer offered during Middle Eastern night was not recognizable as food. This product became the opening joke for the late night comedian. There were virtually no vegetables and all meats except chicken were poorly prepared. All fish was either bland or salty. Potatoes, chicken, cakes, and pies were Ok. The Reflections Dining room was somewhat better than the Windjammer. The main entrée was OK on two of six nights that we ate there. On the bad side, the sauce for the Shrimp Ravioli was so salty we could not eat a single bite. The exception to the bad food was the at-sea luncheon buffet in the Reflections Dining room. This was absolutely fantastic. The seafood included delicious cold grilled lobster, and large scallops. If all meals were up to the quality of these luncheons, I would not be writing a bad review. Read Less
3 Helpful Votes
Sail Date: September 2018
Sailed from New York as part of my birthday celebration spent 40 minutes in embarkation having passports checked by 3 different people no obvious signs of systematic security checks other than to be written on a list. First impressions ... Read More
Sailed from New York as part of my birthday celebration spent 40 minutes in embarkation having passports checked by 3 different people no obvious signs of systematic security checks other than to be written on a list. First impressions of the balcony stateroom were very good and it is fair to say we slept very well. There was a large stain on our stateroom carpet but otherwise it was clean and well presented, bathroom bigger than average and good shower. Travelled with family so stayed in cabins next to each other. The access to onboard accounts on the TV was user friendly. Entertainment was two shows only other shows were cleverly linked to private dining packages so were extra cost we chose NCL because it was fully inclusive dining, drinks package and tips... Big mistake speciality coffees included were met with resistance and if you ordered a Starbucks you paid for the coffee and a 20%surcharge made it extortionate.. poor menu selection meant the three restaurants savour taste and Manhattan all served identical food and osheehans never changed at all. As someone with a dairy intolerance I expect to have a limited diet needless to say they met my expectations fully there was no effort to provide anything alternative there was a complete lack of understanding what was in dishes. Please don’t go if you have a nut allergy several dishes were not identified as having nuts in !! The first day I was impressed and a little embarrassed when they made a big fuss about putting my details on my room number and not one person acknowledged that in the entire cruise I was even sent chocolate strawberries as an apology for forgetting my order one night!! The chaos in all the restaurants was unbelievable each meal disappointed. Get used to cold meals! I didn’t complain about that .. I was just grateful to eat.. We were a table of four the first evening they served starters for all of us then noticed that the mains for Two weren’t ordered and even said to our husbands oh are you two not eating it was hilarious watching there faces. We ordered starters and mains ; mains arrived before starters followed by the drinks ordered 15 minutes before the food. We had meals bought to us twice - it must cost them a fortune.. Each meal there was a mistake and I am not exaggerating. I know someone else mentioned about smoking you walk through the casino to get to restaurants and it stinks of smoke as non smokers it is offensive.. But not as offensive as someone defaecating outside our stateroom we literally had no customer feedback other than to be told to go to our room ....!! Our trip of a lifetime was the whale watching the tender was booked no easy feat as no one could tell you what time each tender left but best to aim for about 9am slot 3 which was called at 8am as we bolted some breakfast.. on shore we sauntered around shops awaiting our adventure it was a pleasantly warm day as we headed back to the harbour we bumped into some fellow whale watchers who told us it was called off - had t we had a call ?? When we got back later that day we had a message left at 9.36am with no explanation other than to say the trip was cancelled. As you can imagine this trip will be memorable for all the wrong reasons.. please don’t think that all inclusive is exactly that on NCL.. it’s not there are more charging restaurants than inclusive, not all drinks are included, there are gratuities on top of charging agendas and even the entertainment is not fully inclusive be warned you may be better off going for the obvious surcharges rather than use NCL and incurring the hidden ones.. Read Less
11 Helpful Votes
Sail Date: September 2018
Try booking a cruise to celebrate a special occasion, only to find out 3 days prior to sailing that you aren’t going there after all, and you have no recourse- you cannot re-schedule, you cannot cancel and get credit to rebook; you ... Read More
Try booking a cruise to celebrate a special occasion, only to find out 3 days prior to sailing that you aren’t going there after all, and you have no recourse- you cannot re-schedule, you cannot cancel and get credit to rebook; you just need to suck it up and make the best of it. Safety issues were cited....... I get it. So you put on your big girl panties and deal. First you sail to a port that is nothing more than.... a port. Nothing within walking distance, not enough time to really do something fun, no souvenirs to shop for. They you go to a captive island owned by the cruise line, and are a captive audience. Finally, you will be going to the only legitimate port of call. BUT, with less than 12hours, we find out it is being cancelled. WHY??? We were never given the courtesy of an explanation. No recourse, no apology, no consideration. The Escape has too many passengers for their limited venues- can;t get into the piano bar, can’t see the comedy team, can even find 2 chairs together on deck. The pools post an occupancy of 39....... while hundreds circled the area. I suggest if an offer is too good to be true, turn around and run! A cruise to Newark would have been more fun than this cruise. Read Less
Sail Date: September 2018
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We ... Read More
Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We were not notified our missing bag was being held in security! We went to security and were told we had to be present to open our bag. They opened our bag and there was nothing illegal in the bag We could not get a reservation for dinner in the main dining room and we booked our cruise 2 months in advance. We were told we had to call the dining room to make a reservation. No one answered the phone the whole first day. We were told at almost every port we had to meet in the theater 1 hour prior to our excursion. We sat in the theater and waited for our excursion to be called. We scheduled our excursions so we didn’t have to get up early. There was absolutely no reason to meet in the theater when we could have met our excursion on shore at the advertised time. No port maps before arrival at any port. Preview of port excursions was done in the art gallery. Art work blocked the screen. Could not understand the presenter. English was very poor Service in the main dining room, even with a reservation was so slow we could not get to the first show. Over 2 hours for two people to eat is inexcusable. Read Less
3 Helpful Votes
Sail Date: September 2018
We booked the cruise for our honeymoon and from the time we paid in full for our trip to the time we got off the ship Royal Caribbean was a total let down and less than helpful. Our trouble began before even boarding with dissengaged ... Read More
We booked the cruise for our honeymoon and from the time we paid in full for our trip to the time we got off the ship Royal Caribbean was a total let down and less than helpful. Our trouble began before even boarding with dissengaged customer service representatives who seemed to only be able to give us the run around about "proper documentation" and even at one point suggested we CANCEL our trip two days before becuse according to them port authority would not verify my license with my new married name! After hours on hold and conflicting responses of "yes your documentation is fine" and "no it's unacceptable" we were put in contact with a Ms. Brittney Grant who told us to email all of the documentation to her and she would contact port authority for us and call us the following day.....that was the last time we talked to her. When we made and effort to get back in contact with her it seemed as though no one knew who she was or how to get in contact with her. Then the following day, a Sunday, we received an email informing us that she had contacted port authority and they had told her my documentation was unacceptable and we should look into canceling. We didn't cancel we did some research of our own and showed up on cruise day with the "unacceptable documentation" and were welcomed onto the ship with open arms.....we spend days calling, worrying and stressing for NOTHING!! Royal Caribbean needs to take a serious look at their customer service department. Once on the ship our expectations were once again not met! We found the ship, while one of the largest on the seas, to have sub par entertainment options. Days at sea we struggled to find things to do, the "library" was one bookshelf with 12 books, the dinning was unorganized, almost all of the shows required pre-registration which could only be one through a kiosk at guest services or if you paid extra to use the ships Wi-Fi and download their app. The central hub of the ship was nothing but pushy vendors trying to persuade you into spending extra money and restaurants that also cost extra! What happened to "all inclusive"??? When it came to our excursions we were once again let down. The price we paid for the excursions we experienced were ridiculous. No one wants to pay over 200 dollars to be shoved on a bus for a 2 hour highway drive and more shops where you have to again spend extra. It seemed the only fun we had was fun we made for ourselves off the ship and unaffiliated with Royal Caribbean. Getting off the ship was no breeze either! In one particular port of call there was a tender service which was totally fine...what was not fine was the fact that we needed tickets that dictated what time we were allowed to get off the ship, that we didn't find out we needed until the night before. Then after waiting in line for our ticks at 7 A.M. no one even bothered to look at them. My Husband has been on several cruises with Carrnival and was under the impresaion that Royal Caribbean was a step up. Boy were we wrong! We loved our honeymoon but not Royal Caribbean!! Sail Carnival folks! Read Less
2 Helpful Votes
Sail Date: August 2018
Have been a cruiser for many years. Choose this cruise for date and itinerary. Went to New England and Canada September 2018. Very disappointed in Royal Caribbean. Check in was ok but out pier staff repremended us for not printing out our ... Read More
Have been a cruiser for many years. Choose this cruise for date and itinerary. Went to New England and Canada September 2018. Very disappointed in Royal Caribbean. Check in was ok but out pier staff repremended us for not printing out our paper copy of the sea pass cards and stated now she would have to do it! Shows were Horrible. They advertise broadway type performances,but I’ve seen better high school performances. Had an ice show which was ok, but couldn’t figure out what was going on just put a bunch of acts together and called it a show. We did anytime dining because we enjoy eating early 5:30 p. When we asked for a window table we were told they could not accommodate by Rene the table assigner yet several of the window seats were available. When we spoke with the maitre D the next day we were at a window. Food was good. Celebrating a family birthday which was pre arranged prior to sailing. Well birthday card came addressed to the wrong person and birthday cake was MIA. When trying to get the cake no one could figure it out so we never received it. Elevators were TERRIBLE ! Sometimes you could wait up to 15 minutes for an elevator and no room to get on when it arrived. 2 main elevators were out of service and crew said they had been down for months. Talked with a cruiser who said she had been on the cruise the year before and elevators were out of service than as well. Cruise was less than average and did not meet the Royal Caribbean hype. When I approached customer service after the trip. Their response was yes we know about these issues, but nothing we can do about it. Shore excursions were very expensive and poorly orchestrated. Waited an hour to board a tour. Why ? To many areas for smokers. There was no way to avoid a smoking section on the main decks. Some of the cruise director staff were rude, unprofessional and snarky. Also they let crew performers compete in trivia games and won. Shouldn’t that be reserved for paying customers. Nick was an offender. Select another line you’ll be happier Read Less
2 Helpful Votes
Sail Date: August 2018
We had sailed with RC 2 times prior and had satisfactory cruises. Friends had booked this cruise and invited us to join them. When trying to get anywhere on the fully booked ship, having so many elevators out of service was indeed a ... Read More
We had sailed with RC 2 times prior and had satisfactory cruises. Friends had booked this cruise and invited us to join them. When trying to get anywhere on the fully booked ship, having so many elevators out of service was indeed a huge inconvenience. Some had no AC and were always packed tight. Getting around the ship proved difficult as you couldn't cross over to the other side easily. The shows were just mediocre. Drinks were way too pricey. The night I tried karaoke, a 2 year old was allowed to crawl right up to where the monitor was repeatedly. "Issac" said nothing. I asked If I could take one of the books to look at songs, (we were two seats from the front) He said 'no they must be kept up here. I said 'that's OK I understand.' Two minutes later he gave a book to a gentleman and his family sitting right beside us. What the heck!? Food was again mediocre except for the last night which was great. We loved out wait staff. Comedians were good. Hubby enjoyed the FlowRider and water slides. We loved the ports of call. It was a smooth sail. Overall the bad far outweighed the good for us and we will never be back. Read Less

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