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Sail Date: October 2017
Have always wanted to see Quebec and New England States. Next time I will choose a smaller vessel, and earlier time of the year to travel. The ship needed a lot of updating, especially the bathroom in the rooms. Much too old, too worn and ... Read More
Have always wanted to see Quebec and New England States. Next time I will choose a smaller vessel, and earlier time of the year to travel. The ship needed a lot of updating, especially the bathroom in the rooms. Much too old, too worn and too small. The dining in the restaurants were outstanding, the buffet was just okay and your choices were limited as far as main dishes and desserts (except cookies) all tasted store bought. Fruit was not ripe and the help was very nice. Entertainment was poor. Elton John was horrid. Comic had poor taste in jokes. The quartets about the ship were great. Our service was always top notch. Port excursion expensive. Getting off the ship was terrible--very steep, with no one to help you down.Lines very long to leave the ship. Again, thought the staff was amazing. Would not travel this large of a ship again and this old of a ship. . Read Less
4 Helpful Votes
Sail Date: October 2017
Took this cruise to see what was left of the Fall Colors along the Eastern seaboard plus the Canadian ports which were new to us. Enjoyed Quebec City even in the rain and wind. Ship was docked right at Old Town. Other ports were fine. ... Read More
Took this cruise to see what was left of the Fall Colors along the Eastern seaboard plus the Canadian ports which were new to us. Enjoyed Quebec City even in the rain and wind. Ship was docked right at Old Town. Other ports were fine. We missed St. Johns, Newfoundland because of very bad weather. That's just one of the chances one takes while cruising. Enjoyed Boston and NY, NY. The ship, itself, is badly in need of renovation. On the outside, it's rusty and beat-up. Inside, there were lots of problems starting the minute we walked into our mini-suite. The smell of sewage was obvious and the room steward told us to be sure to run the water in the bathroom faucet before we used it as the water had debris in it. That was obvious when you opened the toilet and saw all the black particles that had accumulated. The sewage smell emanated from the toilet and even the closed lid did not keep it out. The bed center looked like a sink hole. It was many cruises and perhaps years since it should have been trashed. I tried it the first night and didn't sleep. Talking to our steward the next morning he said he'd turn it over and put a board under it. That worked for one night and then I never slept well again. Even tried the couch but it was no better. Food was OK but nothing special and service was sloooooow. Horizon Court food was cold and the variety was limited. And then the Norovirus hit. It was all over the ship and the trip wasn't quite the same after it became prevalent. Two at our table got it and were "isolated" in their cabins for one to three days. As we disembarked some poor fellow began puking right in the middle of the floor of the Wheelhouse Lounge which was our assembly point. Not a good ending but an exclamation point on the problem. We are elite with Princess and have two additional cruises already booked with them--a BtoB to Europe and cruise around the British Isles plus a 60 day Pacific Circle. Our last ten cruises have been on Princess. We did not experience anything like this on our last cruise and hope this is not a trend. Read Less
4 Helpful Votes
Sail Date: October 2017
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe ... Read More
The food was the worst on any crusie we have ever taken, i.e. Eggs Benedict in Main dining room were hard bolied with no canadian bacon on bread and very little hollandase, plus ti took an hour to be served. Pancakes in the Garden cafe were stone cold, and the scrambled eggs looked like soup. The French Onion soup was slightly colored water with cheese you could not cut or bite, just awful. Now the pan fried flounder and steaks were consistantly good and great ceaser salad. We ate in 4 specialty restaurants, all good, the best being Le Bistro. We chose this cruise because of the ports, and excursions in Quebec City country side and Prince Edward Island were great. Halifax and Sydney NS were a dissapointment ! Halifax stores on the boardwalk were closed up for the season already, and in Sydney not much to see in the City. We were shorted time in Quebec and Prince Edward because the ship had to slow up due to whales in the shipping lanes. Now whales migrate about the same time every year and NCL doesn't know this ??? Come on. After over 60 cruises, this will be rated as one of the worst, and I was the one pushing for NCL over HAL and RCL. The entertainment and bands were really good and NCL always has the best parties, but hard to overcome bad food, shorted time, and not good ports of call. Read Less
3 Helpful Votes
Sail Date: October 2017
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. ... Read More
Chose this cruise to visit Quebec and see the fall foliage. They had to cut the time down in each port because we could not sail faster than 10 knots in the St Lawrence due to Whale migration. This was our 6th cruise with NCL and our last. 27 cruises total on all different lines. So I have some experience, and this was one the cheapest quality cruises we have ever been on. I have never complained about a cruise ever. I don't mind paying for something but I do expect some value for what I pay for. NCL is now the the #1 nickel and dime cruise line. They put there hand in your pocket from the time you step on the ship till you get off. For instance if you go to the Dining room and not a "Specialty Restaurant" the only fish you will see is the fake fish Tilapea. There is no shrimp no lobster no nothing from the Ocean. There are pot pies and goulash though on the menu and rotisserie chicken. I thought that was novel. You always had to wait a 1/2 hour to get a table in the dining room, and if you tried to go to a Specialty Restaurant you could't as they were all booked, everyday. A Newcastle beer was 10 dollars, why???. A pina colada is now in the neighborhood of 12 dollars, and it's a mix. If you cruised in the 70s and 80s you would know everything was fresh made. There are no midnight buffets and O'Sheehans on the Jade has a very small menu. The entertainment on the other hand was very very good and varied. The crew was especially nice, always helpful, always a hello. Weather was great. NCL hasn't started charging for nice weather yet. All in all you make your own good time, but it will be on another cruise line for sure. Read Less
2 Helpful Votes
Sail Date: October 2017
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over cold ... Read More
First the good. The breakfast buffet was the best I've ever encountered on any cruise line. All food was hot, not just lukewarm. Eggs Benedict was made to order, not left on the buffet line with congealed hollandaise sauce over cold eggs. Embarkation and disembarkation were smooth and quick. Other than a long delay in Quebec when the gangplank malfunctioned, port disembarkations were relatively fast. Music in the bars was pretty good. Now the bad. I've never paid much attention to the ship itself and don't usually notice small things that aren't up to standard. But, it seemed like everywhere I turned, there was something not quite right. There was scalding (and I do mean scalding) hot water that came out of all faucets in one public restroom and was never fixed (when I actually pointed it out to a crew member who I ran into in that restroom, he said it had been that way for awhile. When I asked why he hadn't reported it, he said it wasn't his responsibility). There were faucets and dryers in several restrooms that never worked. Several automatic doors had to be forced open rather than opening when you walked up. There was a 30-40 minute wait virtually every night for dinner in the MDR. Specialty restaurants were completely booked for the entire cruise after the first day, so the only way to eat at one was to try walking up and hoping for no-shows. The food in the MDR was pretty bad as well. I only expect mediocrity anyway, but this failed to even meet that. If you like Indian food, you may like the buffet, but I'm not a fan and found very little else that interested me. Lunch menus in the MDR never changed, so after a couple of visits, we stuck it out with the buffet for lunch. I think I had a hamburger there most days. The strangest thing about the buffet was that one morning it would be self-serve, but lunch would be served by the staff as if there was a norovirus outbreak. The next day, it might be reversed with breakfast served by staff, but lunch self-serve. You never knew what to expect, and it was never explained why they would change. Our biggest complaint was the lack of interesting activities on board. Don't get me wrong, there were plenty of activities, but day after day we struggled to find even one thing that we thought sounded worthwhile. There were a ton of the same old, tired game shows and a ton of things that NCL charged a fee for, but it seemed that there was little else. I'm guessing that many other passengers felt the same way because I would walk by venues with scheduled activities and see one or two passengers in the seats. We ended up reading a lot of books during this cruise. Read Less
9 Helpful Votes
Sail Date: October 2017
Spoiler alert: This is quite long! But if you’re contemplating taking a cruise on the Norwegian Dawn, the few minutes that it takes to read this will help you make an informed choice as to whether or not this vacation is for you. ... Read More
Spoiler alert: This is quite long! But if you’re contemplating taking a cruise on the Norwegian Dawn, the few minutes that it takes to read this will help you make an informed choice as to whether or not this vacation is for you. In today’s world of technological marvels, there are many amazing cruise ships providing warm and memorable experiences for travelers across the world. The Norwegian Dawn is NOT one of them! This was our second cruise; the first being on a Royal Caribbean ship about 12 years ago. The two experiences could hardly have been any different. Though the Norwegian Dawn was fully refurbished in 2016, this 2001 ship is really starting to show its age and lacks many of the cool features found on the more modern cruisers. Additionally, some of the most basic comforts and amenities are missing that would have made this trip so much more enjoyable. We were off to a rocky start right at embarkation. We were told to arrive by 10:00 AM, and were there ten minutes ahead of schedule. It was an absolute free-for-all! No one at the dock had any useful information, cabs were backed up all over the place, the handlers were slinging bags onto carts with total disregard, and we ended up having to drag our own luggage several hundred yards to check it in. We were told to go way and return at noon, only to now find ourselves at the back of the queue and waiting for well over an hour in a tent to be boarded! We couldn’t get to our rooms for another hour or two, and what was left of our luggage didn’t arrive until around 4:00 PM. They absolutely destroyed my wife’s new suitcase: one handle missing, and the other broken on one end. On the second night out, I found out why some folks had nick-named the ship “Galloping Gertie” (after the highly-unstable Tacoma Narrows bridge that ultimately shook itself apart!) The Dawn seemed to handle seas up to six feet fairly well, but when we hit those six-to-nine foot waves (not that uncommon in the Atlantic during a storm), you had to hold the handrail with one hand and brace against the hallway with the other just to stay upright. Finally, at about 4:00 AM, I’d had all I could stand, and went down to the restaurant to have a cup of coffee and try to ride it out. I was surprised to find several other folks already there, doing the same thing. Well, at least I made a few new friends due to my lack of sleep. But the whole time I was looking out the window, the words to "The Wreck of the Edmund Fitzgerald" kept running through my mind! Another issue that we ran into continuously was the language barrier. They claim to have dozens of different nationalities represented on the ship. However, reportedly 60% of the staff is from the Philippines and for most, their English skills are highly lacking. Whether it was ordering a drink, selecting a meal, or a simple request for directions, it was typically a toss-up as to whether or not they’d get it right. This seemed to be the chief complaint from everyone I talked to. Oh, as an aside, I was told that they had a grand total of 10 Americans on the ship. I guess that it’s hard to get folks to work 10 hours a day, seven days a week for nine months at a stretch! The only person on the ship who provided excellent service was our room steward. When he noticed that I was struggling with sinus issues, he brought me two boxes of somewhat softer tissues. Well, softer than the sandpaper they had in the room as standard issue. He was highly attentive and took great care of us and the room. As it turned out, he was the notable exception on the ship. Pretty much the rest of the crew were short, terse and of no help at all. They were always saying “if anything’s not right, let us know and we’ll make it right.” But when you did, you’d better be ready for a healthy dose of snarky attitude and a full-on fight. One of the best examples of this was when we were waiting in the main theater to get called upon for the shore excursion. When someone questioned something regarding the process they were using—a simple and justified question asked in a respectable manner—the guy in charge responded “because that’s just the way it is.” In other words, we know what’s best for you, so go along with the program and don’t ask questions! This was indicative of the “customer service” we experienced from the first contact to the last with everyone we met from the cruise line. The thing that worried me most about being on this ship was their cavalier attitude toward safety. Their idea of a “safety drill” was to have everyone muster in a common area and await further instructions. In our case, it was the ~2,000 seat theater. Can you imagine if they had a fire or other serious incident on-board, and 2,000 folks were all crammed in a crowded theater with limited access via steep stairways with no handrails? Add to this nightmare scenario a crew with limited English skills and sorely lacking leadership, and you have the recipe for disaster. At no time were we instructed on how to egress to the life boats or how to respond in an emergency other than to go into the hallways and throw ourselves at the mercy of the crew. My advice is to anyone travelling by sea is to scout out the two quickest, safest routes to the lifeboats, and walk it with your entire family until you are 100% confident you can do it in an emergency by memory. And by all means, bring a couple of reliable pocket-sized flashlights and keep one with you at all times! Speaking of safety, another big frustration was the lack of lids for the coffee cups so you could easily take a cup back to your room or out on the deck. I just couldn’t figure out why’d they’d risk their passengers burning their hands with scalding hot coffee for the lack of a two-cent lid. Then it occurred to me that what they would prefer you do is have room service deliver the coffee to your room at an outrageous charge. Of course, you could always go to their coffee bar and order some $5 concoction and they’d be happy to give you a lid. When I challenged the director in charge of food and beverage about this policy, he became highly flustered with me, cut the conversation off, and ignored me completely. To make matters worse, the other thing that irritated me incessantly was that they always served your glass by grabbing it by the rim. Given that you’re always just one step from a virus outbreak on a ship like this, I couldn’t believe that no one ever called them out on this highly unsanitary practice! Getting around the vessel also proved to be a real challenge. We were constantly running into locked doors and dead ends. It wasn’t until day two that I figured out that the only sure-fire way to get from one end of the ship to the other was on the seventh floor. Of course, to work your way through this main concourse, you had to dodge the relentless photographers trying to take your photo, crew members hawking everything from T-shirts to spa treatments, the casino, the jewelry store (one bracelet for $14.99, or two for just $30.00), and every other scheme they had contrived to effectively separate you from your money! This also meant that every time there was a big show, event, or return from shore, there would be a mad dash for the elevators, and the subsequent long wait to get one that wasn’t already at capacity. I’d always heard how incredible the food was on these cruises, and indeed that was the case on our last one. Not so on the Dawn! We had one or two pretty good meals at the specialty restaurants (which is not included in the basic package), but even those were nothing spectacular. My requested medium steak came about two shades beyond well done, and by the time they brought out a replacement, my wife had completely finished her meal. At the Chinese restaurant, it took us 45 minutes to even get a glass of tea, and nearly 90 minutes to get our food. The buffet was pretty much the same grub day in and day out. It wasn’t terrible, but it was a long way from what I’d enjoyed on our previous cruise with Holland America. Instead of gaining several pounds as I had anticipated, I ended up losing five. It’s a very expensive weight-loss plan that I heartily don’t recommend! Unfortunately, the quality of the entertainment wasn’t much either. There was only one show that was up to the quality you’d expect from a major cruise line. Most of the others were variants the used the same cast (or members of the crew) over and over. They even somehow managed to merge the acrobatic show, the magic show, and one other act into some sort of disjointed, incoherent menagerie toward the end of the cruise. Nearly all of the singing acts were what you’d expect to find at an average piano bar. For those who may have the illusion of actually getting anything done via the Internet while out to sea, you can forget that unless you want to get up at 3:00 AM—and even then there was pretty limited throughput. I asked the “engineer” about the lack of stability and bandwidth as he was rebooting the system for the umpteenth time, and he said that dropped signals were just a way of life on the ship—despite the $200+ charge for unlimited Internet for the duration of the cruise. When I asked about throughput, he said to expect 30 megabits. And oh, that’s not to your room; that’s for the entire ship to share! For those who aren’t familiar with download speeds, that’s about one-half to one-fourth of the throughput to the average US home. The thing that just ate at me relentlessly was how deceitful they were about all of the charges and services. For example, they offered to do a full bag of laundry for $19.95. However, when I got the bag, it was thin as toilet tissue! You could barely get two or three garments in it without it tearing wide open. This, of course, was their way of limiting how much laundry you could include in each bag. And again, something so cheap and simple that could have been a positive customer experience turned into yet another exasperating incident. We had also been told that if we chose the ultimately beverage package (three of these premium packages were included in our deal), then we could have unlimited drinks of any kind every day of the cruise. I’m not much of a drinker, but given what they charged for sodas, and bottled water ($36 for 12 bottles of water!), we chose this as one of our options. However, when we got on the ship, we were informed that sodas and bottled water were NOT included in the deal. And of course, you’re strictly prohibited from bringing any drink—including a single bottle of Coke or water—on-board at any time. An oh, they don’t have Coke, just Pepsi. Gak! So it went for the whole trip: One frustration after another, one deception after another, and one disappointment after another. I’m not sure what next year’s vacation may include, but you can be sure that thanks to this experience, this will be my absolute last cruise! I’ll close with a quote from a friend: “A cruise is like being in prison, but with a much greater chance of drowning.” Several times during this trip, drowning was starting to seem like a much better option! Read Less
Sail Date: October 2017
I have been cruising since 1994 and with Royal Caribbean since 1999. Last year I made Diamond Level with Crown and Anchor. This is the only ship in the fleet that I can not recommend. The Good: There were lots of on board activities ... Read More
I have been cruising since 1994 and with Royal Caribbean since 1999. Last year I made Diamond Level with Crown and Anchor. This is the only ship in the fleet that I can not recommend. The Good: There were lots of on board activities of every kind. The entertainers were magnificent and the best I have ever seen. The food was for the most part good to very good. The staff were as always polite, friendly, competent. The various technological gizmos were a nice touch. Embarkation and Debarkation went amazingly smooth for such a large passenger complement. The Diamond level kitchen tour I was invited to was excellent. The Kitchen staff were masterful hosts and hostesses. The Bad: This ship has the highest guest to staff ratio I have ever experienced on any cruise line. I spoke to a staff member who told me that people transfer off the ship as soon as they can because of the staffing levels. Our wait staff were expected to cover almost 20 tables in the main dining room. We never go out of the main seating for dinner in less than two and a half hours. The ride was very bumpy and there was a lot of movement. I was on board the Navigator (an Excellent Ship BTW) when we skirted a hurricane in the mid-Atlantic back in 2014, and we had a smoother ride then. The ship The North Star viewing platform was only raised and lowered. It was never swept side to side like in all of the advertising. During a kitchen tour and brunch I was invited to, there were 3 wait staff servicing over 40 tables. Eventually we had to go to the waiters station and get our own water pitcher for the table. Finally the pastry chef for the Windjammer thought that to make a pie you dump yellow cake batter into a pie crust and then you cover the results with frosting. Those things were really awful. The Truly Horrible: On our first night at sea the Head Waiter for "The Grande" dining room displayed the most vile behavior I have ever seen on a cruise ship. .While his people were setting up for the second seating, he was on the PA system for the dining room berating his subordinates. He was using racial slurs to describe members of the staff. He was calling names in order to humiliate individuals. He told several to pray to their respective deities for speed. The Head Waiter's behavior was both obscene and dehumanizing. Many people including myself complained about this behavior. The ships only noticeable response was to close the doors to "The Grand" before seating time and turn off the PA system. As of 10/21/17 no disciplinary action had been taken according to staff members. Read Less
1 Helpful Vote
Sail Date: October 2017
This was our first Seabourn cruise...and our last. Past sailings have been on Oceania and I regret this trip was not with them, as well. I will repeat another review in saying the food was a huge disappointment for all the upscale hype ... Read More
This was our first Seabourn cruise...and our last. Past sailings have been on Oceania and I regret this trip was not with them, as well. I will repeat another review in saying the food was a huge disappointment for all the upscale hype associated with Seabourn. The selection of items lacked variety and portions were incredibly small. Size of portion is more appropriate for a ten year old. It was also challenging to find healthy selections. You could not even find a banana or apple without asking, and even then a banana took 4 days to rippen if you kept it in your cabin. One night I ordered the vegetarian crepe (filled with ricotta cheese and spinach). When the dish arrived, the plate contained merely a three inch crepe with nothing else. I was shocked to see such an embarrassing small portion especially for dinner, and when I questioned the waiter, he merely indicated I could order another portion. On another occasion, dinner came with frozen (not fresh) green beans that were terrible; almond pancakes for breakfast arrived without the almonds on top, which were brought by the table when the meal was half consumed; chicken breast was good one night and very dried out the next night. It didn't matter which of the two restaurants you ate at - service, selection and portion size were all disappointing. Even dinner at the Keller Grill was nothing to rave home about. On the positive side, the cabin was lovely and shore excursion size was kept to no more than 25. However, I do not feel Seaboun is worth the money invested and will return to Oceania in a heartbeat. Read Less
2 Helpful Votes
Sail Date: October 2017
The ships size is very nice and getting on and off the ship went very smoothly. Embarkation from NYC was lovely seeing the city light up as we cruised out of the harbor past the Statue of Liberty. We’ve been on 8 cruises and we ... Read More
The ships size is very nice and getting on and off the ship went very smoothly. Embarkation from NYC was lovely seeing the city light up as we cruised out of the harbor past the Statue of Liberty. We’ve been on 8 cruises and we were disappointed there was no food/buffet on the pool level as we cruised out of the harbor as there was on all past cruises. We found the ship to be very, very tired. It definitely needs updating. Our suite was nice and spacious (we had a high category suite) but again it needed pizazz and updating. We found service to be very good, no complaints there. We found the food quality for the most part to be very mediocre and disappointing. The food and service at LA Dame though was better, although you did have to pay an extra $60. Per person. Wine prices and selection were quite good and the wine prices very fair. This was only our second cruise on Silversea and it will be our last. All our other cruises have been on Regent which we find far superior. I must add that our last cruise in April was on Regent’s newest ship, which is so over the top! The chandeliers, artwork and sculptures were just amazing. We stopped at 10 ports of which 6 were interesting, I have no idea why they stopped at the other 4. I also thought the excursion prices were too high. Again, on Regent excursions are free. Read Less
Sail Date: October 2017
We spent the night before the cruise at Courtyard by Marriott Newark Airport, chosen solely because it was the least expensive hotel in the vicinity of the airport or cruise port that met my minimum standards. I would highly recommend this ... Read More
We spent the night before the cruise at Courtyard by Marriott Newark Airport, chosen solely because it was the least expensive hotel in the vicinity of the airport or cruise port that met my minimum standards. I would highly recommend this hotel for a pre-cruise stay. They have a complimentary airport shuttle, and the hotel staff was extremely friendly and helpful, giving us a map & tips on the best way to get to NYC for the evening. The next day we headed to the ship. Once on board, I spent the first hour and a half just trying to sort things out. Not the most exciting way to start a vacation. We had purchased the 5-night dining package. You’re not able to pre-book any of your dining reservations when you get the dining package – it all has to be done on board. (WHY??!!) So there was that to take care of. (And even afterward, there were mistakes with our dining schedule that I had to go back again to have corrected – or just deal with in the case of our Chops reservations that I scheduled for 8:00, but they pushed back to 8:30.) I had to go to one location to schedule our My Time dining reservations and a different location to schedule our specialty dining reservations. (WHY??!!) I finally got all of that taken care of, then noticed that my SeaPass card said “Coca-Cola”. I had pre-purchased the Deluxe Beverage Package and had always had a sticker on my card indicating that in the past. So I went to guest services to make sure they knew that I had the Deluxe package. The person at guest services told me that I had only purchased the soda package – NOT TRUE! – and luckily I had the email confirmation to prove it. My mom had also pre-purchased the Deluxe Beverage Package and had the same issue. Thus began my fantastic voyage of standing in line repeatedly at guest services. Royal Caribbean was my first cruise line. The one that made me instantly fall in love with cruising on Voyager of the Seas in her maiden year. But they have consistently gone downhill since then, and this cruise was the last straw. I have been on 19 cruises, 10 with Royal Caribbean, and this was by far my worst cruise experience ever. In order to avoid being 100% negative with this review, I’m going to jump now into the few positives of this cruise. First of all, this ship is absolutely lovely. Great décor and just a really nice ship overall. And there is a TON to do on board. I love cruise ship shows, but didn’t see any of them (except for the late-night comedian, who was great) because I was always busy doing other things. Highlights were going on the trapeze and iFly indoor skydiving. IFly, in particular, was a fantastic experience. My kids and I had a blast doing that! Also, the solarium on this ship is fantastic. There’s a really cool cascading series of pools, ending in a shallow pool with lounge seats. I loved sitting in the lounge seats in the shallow pool with a drink and a book. I also loved the huge, round, padded lounge seats. I parked myself in one of those one evening and just looked out over the waves and the sunset. The solarium and the iFly experience are my favorite memories of my time on the ship. Adventure Ocean (the kids’ club) is one area that Royal Caribbean has actually improved on over the years. On past cruises, my kids had never cared much for the kids’ club on Royal Caribbean. We’d send them there only when we had to for some adult-only time. But this time, it was hard to drag them away! Even on this 9-night October Canada/New England sailing (not many kids on board at all), they had a blast and were always eager to go back. Food was not the best, but I’ve come to expect that from Royal Caribbean over the years. Fish was consistently over-cooked, even in Chops. Actually, Chops overall was pretty disappointing. We went twice because we had another night of our 5-night package to use up. My fish was overcooked the first night, and steak was overcooked the second night (though I had some of my mom’s steak, ordered medium just like mine, and it was fantastic). I was pleasantly surprised though by Jamie Oliver’s Italian restaurant. I have been to Jamie Oliver’s Italian restaurant in London, and the one on the ship was better! I had the crab pasta and the truffle pasta, and those were the best things I ate the entire time on the ship. The appetizers there were amazing as well. Dinner at Wonderland was also a fantastic and a very fun, unique experience. So, those are the positives. Pretty much Everything else was just such a big hassle, especially booking excursions, booking dining, and repeatedly being charged for things that I shouldn't have been charged for. I spent WAY too much time at guest services correcting mistakes to our dining reservations and onboard account. Then there's the hassle of booking shore excursions. Why does the IQ thing (because you can’t book excursions with an actual person anymore) show excursions that aren't available? We had to click all the way through trying to book each excursion only to find out that none of them were available. There should be an option to filter out excursions that we can't purchase. And why does it show a lower price (apparently the price you'd get if you had booked in advance, which we tried to do 2 weeks before sailing but the excursions we wanted weren't available then) and then increase the price right when you try to check out? Don’t display a price that you know you won’t honor. That only makes people angry. One excursion that we had managed to book in advance ended up being cancelled, so we were offered a 10% discount on another excursion for that port -- but there weren't any available! Even after getting our Deluxe beverage package sorted out, we were repeatedly charged for drinks that should have been free or were charged full price for wine bottles that should have been discounted, and we had to make almost daily trips to guest services to have these charges removed. My dad especially had a terrible time and has sworn never to cruise Royal Caribbean again. My mom had the drink package, and almost every single time she ordered a drink there were charges put on her card that shouldn't have been there. My dad spent every morning furiously marching back to guest services to have them removed. He also mentioned to the bar manager that he had only purchased the soda package because he wanted diet sodas. That's all he drinks, but the soda machines were always out of diet soda. She explained that they had been unable to get what they needed for the diet soda in the machines, apologized, and said she would have some complimentary diet sodas sent to his room. He ended up being charged for all the diet sodas she sent!! Another angry trip for him to guest services. He also purchased the Deluxe Beverage Package for my sister-in-law once we were on board and was double charged for it. He was also double charged for a shore excursions booking. He was absolutely furious by the end of the cruise. My mom was in tears on the last night of the cruise when she called my room to tell me that my dad was on his way to guest services AGAIN because of an unexplained $20 charge from Vintages after she had ordered a glass of wine with me earlier that night. I passed my dad on the way to guest services to check on a mystery charge of my own, and I have seriously never seen him so angry in my entire life. There were also ridiculous difficulties getting off the ship – 20 minutes standing in line one day to get off because of some sort of malfunction. We were told to just stand and wait, even though people at the other exit had no problem at all – why didn’t they tell us to go to the other exit?! We were seconds away from missing our excursion (booked through Royal Caribbean) because the tour guide hadn’t been notified of any delay with letting people off the ship. Another day, we had to wait until after 11 am to get off when we had arrived at 7! Yes, they were tendering and we didn’t get a tender ticket the day before, but since when does it take more than 4 hours to let everyone off the ship? There was no delay in letting the early tender ticket holders off the ship because I was awoken every 15 minutes or so by the announcement calling for the next tender group. Then at about 10 am it all just came to a halt. This is not even close to all of the issues we had on the cruise. -- Oh yeah, I almost forgot the dirty underwear that was left in our stateroom by the previous guest! (Not the first time that has happened to us on a Royal Caribbean ship, either.) There were many, many more annoyances and mistakes, but it would take all night to write out every single one. It's really a bummer because I just reached Diamond status in Crown & Anchor now after this cruise, but at this point, I don’t know if I’ll ever want to cruise with Royal Caribbean again – certainly not if my dad is coming along! Read Less

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