We chose this cruise (from Boston to Montreal) in July as it was one of the only ones leaving from Boston. While the staff was stellar, the ship had seen better days. Built in 1996 with '80s technology, our Neptune Class Suite had one ... Read More
We chose this cruise (from Boston to Montreal) in July as it was one of the only ones leaving from Boston. While the staff was stellar, the ship had seen better days. Built in 1996 with '80s technology, our Neptune Class Suite had one outlet, no USB ports and a 13" TV. The AC systems made some cabins frigid while the room next door was like a sauna. Ours was the latter. No amount of cajoling or escalating could get it working right so we were miserable most of the cruise. Many of the systems seemed to be held together with bailing wire and prayers and the staff admitted privately that they were in constant need of repair. One of the elevators (I quipped it was haunted) creaked and moaned and the floor annunciator sounded possessed. Lighting systems were still fluorescent which mean they didn't come on right away. The toilet sometimes flushed, and the bathtub drain acted like it was full of something indescribable. None of these issues could be fixed. They did a major overhaul of the AC in my daughter's cabin at 9:30 at night where they found a horrible mess of dirt, dust, and lint that had accumulated for a decade. It did make it somewhat better. Several windows were broken (one was repaired in Toronto) but all of them were filthy.
The Neptune Concierge lounge was a lifesaver. They tried to deal with most of these problems--always with a smile.
We also found human hair in our bread on several occasions. Lots of apologies but it kept happening.
So no, we won't be back on HA. Read Less
Converted from a scientific ship to cruising. Cabins are small and the doors can't be locked, deck has tarp-covered obstructions, decks have no service or chairs. Often hoses or equipment in walking areas. Not organized for exercise - ... Read More
Converted from a scientific ship to cruising. Cabins are small and the doors can't be locked, deck has tarp-covered obstructions, decks have no service or chairs. Often hoses or equipment in walking areas. Not organized for exercise - minimal gym is on floor 2, sauna on 5 (and is often not turned on), hot tub on 6 and massage on 3. Gift shop is just one cabin with a few shirts on hanger, a table with some gifts and is seldom open. . Very few refill supplies, i.e., toothpaste, deodorant, etc.
Getting luggage on board and identifying yours was pure chaos. Five hours into the cruise and the passenger luggage was still in the halls. Some of it was still there the next morning. The boat drill was treated almost like a joke and was VERY inadequate for someone not familiar with emergency cruising procedures. Exact details for the planned excursions were not revealed until that day's breakfast. Timetables were often missed and trips shortened to compensate. The trips did meet expectations although by no means spectacular.
The food ranks as the worst on any cruise I have taken. Breakfast was always standing in line cafeteria style. Massed produced eggs in warming pans with previously frozen croissants and sweet rolls. Lunch was also usually cafeteria style and some days it was pack your own lunch for excursions. The first dinner was lobster and mine took 1 1/2 hours to be served at 9:30 PM. Late starting (7:30 PM) & slow service often meant finishing dinner shortly before bed time. One desert choice. The only dining area was very loud and roughly equivalent to my high school cafeteria in appearance, The lounge/bar is very small, noisy and not designed for inter-mingling. If you are looking for a cruise with none of the frills, average food and service but emphasis on scenery and excursions this would be your choice. Read Less
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then ... Read More
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then there was a long line to get into dinner the first night while only one crew member had the list to help find passenger’s s find appropriate entrance to the dining room. It was very disorganized. At least two waiters were unable to describe the menu items when asked. Although many staff smiled and said hello in a hallway, most did not. The bartender and wait staff on deck were unfriendly at best. It was not a good experience. There were no more than one staff person to direct passengers who were not clear how to navigate the process of getting off the ship for excursions. There were no signs on the ship to help people get to places where they needed to be. And when arriving in Brooklyn, we were told to assemble in the Queens room and once there, we were told we did not need to go there and could leave the ship anytime. Once again, this told us that the staff was not trying to anticipate passenger needs and assist them. And finally, we were very unhappy in both the written and verbal comments, we were told we could not see the Boston fireworks from the ship, but recommended places to go in the city to see fireworks. This was not true. We were lucky that we just happen to wonder onto deck 11 and see that the fireworks could be nicely seen from the ship.
Overall, there was just a lack of service and attention to passenger needs. We do not recommend Cunard. We are truly disappointed in our experience. Read Less
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats ... Read More
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats you fall into in the oceanview restaurant. So much is peeling and in poor condition that they even have folding chairs in the oceanview.
Staff are pleasant but don't bother to try it o get a wine or beverage in the main dining room. You will grow old and then the server will accuse you of somehow cheating your beverage package if you order a wine and bottle of water. Price of water is ridiculous.
Tours were ok but not great. Paid a fortune for the tattoo and were seated away from my spouse. No one seemed to care. One tour which promised 1.5 hours at leisure, leftlate, no reimbursement or even an appology.
Food, other than qsine, was rather tasteless. Others are either complaining or have expressed disappointment if they are longer term celebrity customers.
My last celebrity cruise. Read Less
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to ... Read More
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to provide any way to see the Boston Pops and the big fireworks display other than to provide a public transportation map of how to get there. With so many people attending, getting back to the ship on our own was untenable. Further the shore excursions desk and particularly the customer service desk were borderline rude telling us that there was never any promise of making these events available. By the way, they did have a shuttle in Halifax. $36 for a 4 mile trip to see an 8 minute fireworks show. Unbelievable.
The food in the dining room was the same old tired menu that we experienced on two other cruises this year and was definitely not executed as well. The buffet had very limited choices and the offerings were very often both cold and unappealing to the eye. In fact, most days, ~1/3 of the service stations in the buffet were empty.
The cruise director and staff were way below expectations. Other than announcements and the evening showtime the cruise director was a ghost. There was virtually nothing to do after the last show, and they were downright disrespectful beyond belief to one of the contestant couples on the "wedding game".Except for the the comedians, the headliners and production shows were pretty good. (We were praying the cruise director would split his pants doing his little jig exiting the stage after the evening show.That would have been entertaining.)
We did get excellent service from our room attendant and wait staff in the dining room. Our waiter did a pretty good job of steering us away from the unacceptable offerings at dinner.
We've been on many Celebrity cruises and this was by far the worst. I'm pretty sure that absent finding an exceptional itinerary, we've sailed our last Millennium class ship and this ship in particular. Read Less
We chose this cruise because there were 12 people in my family (with 2 elderly parents) who wanted a vacation without flying or driving 10+ hours. My husband and I were on the same ship, same itinerary three years ago. We found this ship ... Read More
We chose this cruise because there were 12 people in my family (with 2 elderly parents) who wanted a vacation without flying or driving 10+ hours. My husband and I were on the same ship, same itinerary three years ago. We found this ship not well organized at all. To inquire about specialty restaurants, no one answered the phone. You had to stand in line for ONE staff person to service 2000+ people! The movies they showed on the ship were showed in common areas where there were so much noise and confusion. The movies did not start on time, and they had the schedule all mixed up. The bingo was just a scam. We paid $50 for one game and they the only gave out $195! There were at least 100 people playing. Where did all the money go? Their take on a hand of poker was outrageous too! We had professional pictures taken, and instead of roping off the area by the main staircase, they allowed people to sit and stand where the photographer was taking his pictures. I have strange people in my photos! The ship was extremely noisy with staff constantly screaming into the microphone, where you couldn't understand what they were saying. The nighttime entertainment was marginal at best. The food at the main dining hall was either hit or miss. My son-in-law had a strip steak that looked like a hamburger! The quality was not good. There was an incident with my daughters cell phone that had gone missing. She reported the exact time and location in the casino where it went missing. Security never reviewed the tapes, even though we followed up with them every day. Thank god it wasn't a crime! On the plus side, the rooms were very clean and our steward was very pleasant. She was great, however, there were always cleaning carts in the hallway. I did not find the rest of the staff to go out of their way in making us feel welcome. We were fed a lot of misinformation once on the ship. I would not recommend this cruise. We were disappointed. Read Less
We chose this cruise because of the itinerary. I will have to say that all of our time off the ship was very enjoyable. We loved every port and the excursions were nice. We rented a car on PEI and I would definitely recommend that. It is ... Read More
We chose this cruise because of the itinerary. I will have to say that all of our time off the ship was very enjoyable. We loved every port and the excursions were nice. We rented a car on PEI and I would definitely recommend that. It is short cab ride to the airport from the dock and this was much less expensive than the excursions and allowed us to see a lot of the coast.
The shipboard part of the trip was just not enjoyable. The AC in our room was not operating the entire trip. This was particularly disappointing since we chose this cruise to get away from the summer heat. I have always thought that CC reviews are a little too critical of food service. I found my new low on the Maasdam. The exception was the pinnacle but the MDR food was not very good about half the time and most of the time a good deal of the menu was the same food on the list. I would not sail on this ship again and am pretty well done with.all Carnival owned lines. Read Less
Absolutely nothing to do for the kids ( miserable)pool, slide,rock climbing wall and basketball court closed for a majority of cruise ABSOLUTELY no plan B to accommodate them!!! Adult Entertainment very limited as well shows etc.!! 20-30 ... Read More
Absolutely nothing to do for the kids ( miserable)pool, slide,rock climbing wall and basketball court closed for a majority of cruise ABSOLUTELY no plan B to accommodate them!!! Adult Entertainment very limited as well shows etc.!! 20-30 min wait just to be seated in dining room the first 3 days until we finally complained and I Never complain ,most of the times decided just to eat in the buffet area.. kids wanted to come home on day 2.!!! And by looking at a majority of the staff they felt the same , hardly a smile out of any them,!! we cruise 3 times a year NEVER an issue and NEVER felt the need to comment on a forum until now and the only reason I am is this was our big family vacation and sad to say a let down,!!! I will say the itinerary was as stated and we had a wonderful room stuart ( he actually smiled)...!!! first time with Norweigen most likely the last..!! Read Less
My wife and I decided to try a cruise. The Good: great food, suprisingly well equipped fitness area, and the staff was super friendly. The Bad: Prepare to pay additional costs for anything and everything. See Details Below.
We spoke to ... Read More
My wife and I decided to try a cruise. The Good: great food, suprisingly well equipped fitness area, and the staff was super friendly. The Bad: Prepare to pay additional costs for anything and everything. See Details Below.
We spoke to an older couple at dinner early in the cruise who indicated they had been on countless cruises since 1984 and they assured us this is the worst they’ve been on so far. This confirmed our concerns about our own poor experience.
Our first cruise experience and probably our last. We stayed in room 2343. Not a suite but not really a room either. The bed was hard as a rock. The room smaller than any hotel room we have ever stayed. Barely any TV except the massive array of royal Caribbean commercials and channels trying to sell you Royal Caribbean cruises and sponsored products. There are only two electrical outlets in the entire room so you may have to take turns charging devices.
The food: Is delicious if you don’t mind waiting in line regardless of reservations. We didn’t bother trying most of the specialty dining restaurants as they are all additional costs on top of the already expensive trip.
Internet package: Don’t bother. I understand the limitations of wireless at sea. However with the amount they charge per day per device, you would expect to be able to reliably stay on the internet or load a webpage. Don’t expect to stream anything. With so many people on the ship even simple web browsing is impossible. It might be cheaper and less frustrating to talk to your cellular provider if they offer international or roaming options instead.
Beverage package: Don’t bother. You get a cup that you can fill up with soda or water in only 2 locations despite there being 14 decks (The Windjammer dining area and the 5th floor). You get no bottled water in the room nor is it available without paying. They really want you to pay the 3-6 dollars for bottled water or even more for other beverages on a cruise you could have sworn you already paid for in full.
The worst part is the mandatory 18% gratuity on everything. We can understand that tips are essential to service personnel and having it automatically included ensures a consistent pay for all employees. However, we prepaid the service gratuity per day before embarking. The crew does provide good service but you’re asked if you will leave an additional tip on top of the mandatory 18% on each item you buy on the ship. Not only did you prepay for service tip, everything on the entire ship has 18% automatically added as an additional fee (that 3 dollar coffee is 3.54). Don’t be shocked if the crew gives you a look when you don’t put a tip.
Overall, I don’t know if we will be back on a cruise. If we want to throw away money we’ll go to Vegas. Read Less
Have always wanted to see Quebec and New England States. Next time I will choose a smaller vessel, and earlier time of the year to travel. The ship needed a lot of updating, especially the bathroom in the rooms. Much too old, too worn and ... Read More
Have always wanted to see Quebec and New England States. Next time I will choose a smaller vessel, and earlier time of the year to travel. The ship needed a lot of updating, especially the bathroom in the rooms. Much too old, too worn and too small.
The dining in the restaurants were outstanding, the buffet was just okay and your choices were limited as far as main dishes and desserts (except cookies) all tasted store bought. Fruit was not ripe and the help was very nice.
Entertainment was poor. Elton John was horrid. Comic had poor taste in jokes. The quartets about the ship were great. Our service was always top notch. Port excursion expensive. Getting off the ship was terrible--very steep, with no one to help you down.Lines very long to leave the ship. Again, thought the staff was amazing.
Would not travel this large of a ship again and this old of a ship.
. Read Less
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