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Cruise Ratings
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1 Helpful Vote
Sail Date: October 2018
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was ... Read More
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was the most disappointing cruise we have been on. We did not receive the upgrades per the website. The robe were old, thread bare and one size fits all a small. There was no way my husband and I could put them on. We asked our room steward and the front desk for new robes. Nothing. We were to have a dining table for 6-8 and we got a table for 2. When we tried to exchange they wanted us to go to anytime dining, which we rejected. The afternoon entertainment consisted of "senior citizen" board games. Music didn't start until dinner time and evening entertainment was lumped into about a 3 hour period. WRONG. Another factor there were over 100 new employees aboard and many untrained. Our dinner helper was a nightmare and our poor waiter had to pick up her slack. Not a good experience. The shore excursions were way overpriced for what we got. The cutbacks from January, 2018 to this cruise were alarming. I wonder if we want to do another cruise. Read Less
1 Helpful Vote
Sail Date: October 2018
The crew needs a vacation. Really surprised at how many crew would not make eye contact or smile. Had to track down waitstaff to get a Coke every time. Ship is nice but unhappy or tired crew is palpable and left us feeling less satisfied ... Read More
The crew needs a vacation. Really surprised at how many crew would not make eye contact or smile. Had to track down waitstaff to get a Coke every time. Ship is nice but unhappy or tired crew is palpable and left us feeling less satisfied than previous cruises. Food was so-so. Internet connection better than previous Princess Cruises, and was actually usable and functional. Room was clean and attended to promptly. Captain was good at communicating about sea conditions, since we were coming out off NYC, where there was a storm. Please be aware that transfers from airport to ship are poorly organized. Princess will tell you one thing but the people who actually pick you up don’t talk with the Princess phone staff and vice versa. We were almost left behind despite waiting exactly where we were told to wait. It was a comedy of errors and very upsetting. Read Less
Sail Date: October 2018
I start this review as a seasoned cruiser. 9 to be exact.Carnival and Royal Caribbean. First cruise on Princess. Never again. The ship is beautiful. Well maintained and clean. The crew (for the most part) was kind, helpful and caring. But ... Read More
I start this review as a seasoned cruiser. 9 to be exact.Carnival and Royal Caribbean. First cruise on Princess. Never again. The ship is beautiful. Well maintained and clean. The crew (for the most part) was kind, helpful and caring. But thats it. We only had 2 hot meals and that was in the specialty restaurants. The buffet food was always, with out exception cool at best. Same with the dining rooms. The coffee was excellent tasting , but I could count on one hand how many HOT cups I had. it was barely warm enough to drink. The food quality was great! and a lot of choices. But it was always cold. The toast felt like it was made hours before hand and the butter was always frozen. You had to wait for it to thaw to use it. Even the hot soups were lukewarm. You never had to worry about getting burned. Lobster night was great. Until you got the food. Cold lobster is not my favorite. I paid extra for an upgrade to a "Mini-Suite" . Compared to Carnival and Royal, the regular balcony rooms were bigger than my "Mini-Suite" They put a full size table on the small balcony. We had to move it to even look over the railing. With the 2 chairs, foot stool and full size table you couldnt move on the balcony. I got a Mini-suite on Carnival once so I know what to expect from a suite. This a NOT a suite. Oh, and the toilet smelled like a port-a-pottie. Although very clean, it was a terrible smell every time you lift the seat. And it wasnt just the room. It was the public bathrooms also. It had to be the water. The theater was very small. Just over 600 seats. There are 3000 people on board. We got there at 7pm for an 8pm show and almost didnt get seats. One single floor for the theater. And if you didnt carry around the itinerary they gave you in your room, you would have no way of knowing what was going on around the ship. No announcements, no signs posted, No additional itineraries anywhere around the ship. We missed so much because we were never informed of what was going on. And everything is not even listed in the itinerary. We tendered 2 ports. What a nightmare. They used lifeboats. I've tendered many many ports and they always had dedicated tenders. I guess I will need to check on this next time before booking a cruise with tender ports. In closing, If I was never on a cruise before, I probably would not know the difference. But if you have ever cruised Carnival or Royal Caribbean before, DO NOT take Princess. They don't measure up. Read Less
1 Helpful Vote
Sail Date: October 2018
It was advertised as a Fall cruise to see the colorful foliage and experience the European ambiance of eastern Canada. It was scheduled way to late in the year. The color was long gone from the trees and it was awful weather, very cold, ... Read More
It was advertised as a Fall cruise to see the colorful foliage and experience the European ambiance of eastern Canada. It was scheduled way to late in the year. The color was long gone from the trees and it was awful weather, very cold, snowy, windy, rainy. Missed two ports because off the weather. Way too cold for shore excursions. We know Princess has no control over the weather but, they have 100% control in scheduling cruises. Even more disappointing was the poor service in the MDR, not good entertainment, and a lack of stuff to do on the many sea days. We were confirmed for 6:00 PM traditional dining. Without notice, that was changed to 5:15....many unhappy passengers. Good thing we got earlier dining because it usually took two hours to get serviced. Appears the MDR staffing has been cut way back. The head waiter did not even bother to check with our table until the second week....only then because one of our party asked him why. Had to leave the MDR before desert several times to get a good seats in the theatre If you did not get there by 7:15 PM, there were no seats left. Theatre was way too small for the scheduled show times. We did not care for the production shows, not very entertaining, and most of the guest entertainers were not very good. There were no enrichment activities. Some people really liked him but, I found the Cruise Director's demeaner and behavior to be very irritating. Moving on to a different cruise company. Read Less
2 Helpful Votes
Sail Date: October 2018
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead ... Read More
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead of one. Why the ship had arrived at Halifax at 22-00 ? My wife had to spend the day in the cabin due to the ship circling for most of the day feeling sick and giddy. Then to add insult to injury a bill was received from the Doctor for $445 for my wife’s treatment for sea sickness---a more appropriate action would have been a note and some flowers to say sorry. It is outrageous to charge a single dime for her treatment caused by the ineptness of the ship . One of your ship staff admitted that out of the last seven scheduled stops at Sydney only once did the ship dock There were many guests calling for an explanation from the Captain and were given the lame excuse that he was asleep. There was not any explanation given for the delayed arrival at Halifax. The General Manager was given an extensive list of cabin numbers so that he could offer an explanation for the delays but he did not have the courtesy to reply. There were free drinks offered to say sorry but these are of no value if you are teetotal Additionally I had requested an anniversary cake and it took three reminders before the “surprise” arrived. The helpful waiter offered to deliver it to our cabin and we are still waiting for its arrival……. I complained about the portion size of the fish at the Toscana restaurant and did not get a proper explanation, only an ansafone message saying that the Restaurant manager will call back. I am still waiting….. The attraction to the cruise was New England in the Fall and the attractive eight places to visit. In the event there were only four Can’t help feeling that the Cruise was for the benefit of Oceania and not its passengers so that passengers could spend more while the ship sailed the Ocean. How wise was it for this voyage to have taken place given the weather conditions in the Atlantic at this time of the year I would like to say that the staff in the dining room and cabins went out of their way to be helpful. The ship was tastefully fitted out but I felt that the entertainment was under par Read Less
13 Helpful Votes
Sail Date: October 2018
We chose this cruise for the destinations along the Atlantic coast of the US and Canada and down the St Lawrence - New York to Montreal. We missed half of the scheduled ports of call: Bar Harbor, Halifax, Sidney and Sagueney. Other than ... Read More
We chose this cruise for the destinations along the Atlantic coast of the US and Canada and down the St Lawrence - New York to Montreal. We missed half of the scheduled ports of call: Bar Harbor, Halifax, Sidney and Sagueney. Other than Bar Harbor (too rough for the tenders), we have had no proper explanation from Oceania or the onboard staff. The Captain refused to meet the passengers and effectively locked himself in his cabin or on the bridge. The general manager met with the passengers but was clearly in total awe of the Captain and merely said he is sorry. So instead of the scheduled one day at sea, we will have 4 and to compensate for missing Sagueney we will have 2 days in Quebec. Better than another day at sea I guess. However, a suggestion from many passengers, that we spend a day at Halifax and another at Sydney and only one day in Quebec was ignored despite it appearing quite feasible, This is a relatively small boat, so there is very little to do unless you fancy needlepoint, bracelet making, karaoke or bingo. Don’t get me wrong the ship is great, most of the staff are wonderful and the food top class. But I expected it to be somewhere to return to every day not to be on it full time. The library was chockablock! The passengers were going stir crazy. No wonder the Captain won’t show himself. In fact, we understand he didn't attend his own cocktail party. The only compensation the passengers got was 2 two-hour free drinks sessions over 2 days. Wow! Despite having emailed Oceania several times, I have had no explanation as to why we had to miss so many of the scheduled ports of call or nay apology. As for the title of the cruise Fall Splendors - we’ve seen precious little of those. As regards the ship itself. It was excellent. Despite an imminent and extensive refurb. it was in great shape and the public rooms and restaurants were a pleasure to be in. The staterooms are a little small but well appointed and comfortable. The bed was excellent. The bathrooms are tiny and, I suspect a challenge for anyone over 6'. The dining and standard of food were excellent. We generally ate in the Grand Dining Room but had 2 nights each in Polo and Toscana. All were superb. We also tried the Terrace and Waves which were both excellent and the afternoon tea in Horizons was also great. The Staff were excellent, attentive and helpful at all times. The only issue was that one of the Reception staff was quite rude when I tried to get an explanation for the missed ports. When I suggested that the Captian didn't really exist, she thought I was serious and gave me a long explanation as to what would happen if we didn't have a Captain. Obviously had a sense of humour bypass! We didn't think much of the entertainment choices, but that's not why we booked the cruise. Overall, what could have been a great cruise was spoiled by spending so many days at sea. This may have been for good operational reasons but these were never explained to us. Like a lot of fellow passengers, we felt the changes in the schedule were for Oceania's benefit rather than the paying customers. Given the time of year, I don't think this cruise should have sailed. A "cruise too far" perhaps from Oceania Read Less
Sail Date: October 2018
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian ... Read More
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian cruise line. Unfortunately we were extremely disappointed with just about the entire experience. Specifically, 1. Cabin steward never came by to introduce himself. 2. Bathroom floor not cleaned for several days 3. Dirty glasses left in cabin for several days 4. Food in all dining areas (Magenta, Grand Pacific & Garden) constantly cold had to ask the waiter to make certain food brought to us was hot. 5. No waiter service in Atrium/lobby area 6. Housekeeping never cleaned tables in Atrium/Lobby area, we sat in lobby area 2 times an each time dirty empty coffee cups and glasses were left on table from previous guest for an hour and not removed until we complained to Guest Services. 7. Toilet in cabin stopped working twice!! 8. Shower hose in my sister's cabin broke while she was taking a shower. 9. Toilet on very weird angle, literally when you sat on it you had to twist your body so as to face the shower...strange...peculiar, but mostly very uncomfortable. 10. Bartender in club Bliss was clearly drinking and trying to cover it up by sucking on lemons which he grabbed from the garnishment dish with his bare hands as a staff person in a suit looked on unconcerned. 11. Waiter in Bliss lounge never came over to take drink orders and never cleaned the tables. The waiter did however go behind the bar to cover for his friend the bartender who was drinking liquor he poured into plastic cups and then went into a back room to drink. 12. Over a 7 day cruise only saw one lone housekeeper wiping down one stairway rail..on other cruise line housekeeping crew are out in numbers and constantly wiping, washing and cleaning but not on Norwegian. 13. Freestyle dining was a disaster, as a party of 4 we were not allowed to make reservations so for the 3 times we showed up at Grand Pacific/Magenta we had to wait to be seated one time we were given an electronic buzzer to alert us when our table was ready just like eating at some cheesy chain restaurant. 14. At one dinner time in Pacific or Magenta (can't remember which one) we were seated right next to table where waiters were depositing dirty dishes but that's not the worst part, the absolute worst was the right next to the dirty dish table was the "clean" table were our waiter was sorting our meals...talk about yuck we had to sit near dirty dishes and then watch as our food was inches away from literal garbage. 14.Day before debarkation went to Guest Services to ask a question about luggage tags and the Guest Services crew person acted like we were bothering her, which maybe we would have understood if she had been busy, but she was just standing there doing nothing . 15. After disappointing meals in Grand Pacific/Magenta we ate most of the rest of our meals in Garden (buffet) where we had to wait or hunt down seats after which we had to beg someone to clean the tables and supply silverware. 16. During meals in Garden housekeeping crew came over, while we were still eating our meals, and asked that we move our feet so they could clean/sweep under our table. We were appalled but also confused because why they didn't seem to mind interrupting our meal to clean under our table we had to beg someone to clean the top of the table before we could sit down. 17. Crew person designated to spray hand sanitizer at entrance Garden dining area was a woman who appeared to be of Asian descent. Each time when we entered she would say "Washee, Washee" which to us sounded like some play on an Asian stereotype. Even though the crew member was Asian it made us very uncomfortable...why on earth does Norwegian allow the obvious use of such negative stereotypical phrases. 18. Every cruise line I've been on including Carnival, Celebrity and Royal Caribbean supplied bath robes...but not Norwegian, we were unpleasantly surprised to not have bath robes when we checked the closest in our cabin. 18. Given how health conscious everyone is trying to be these days we were disappointed yet again at breakfast when my sister asked for lactose free milk only to be told that they had run out. 19. There were red biohazard containers in our cabin bathrooms (which we did not request none of us use any kind of disposable needles) which the cabin steward did not remove...seeing the red containers was not only unsettling it was downright creepy. 20. The lighting in the cabins was so dim you could barely see anything including no extra lighting around the vanity mirror how on earth are you supposed to apply makeup or do anything! Read Less
5 Helpful Votes
Sail Date: October 2018
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most ... Read More
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most of the crew was helpful. Overall, the cruise was disappointing. Because the weather was so bad, we feel this trip should not have been scheduled so late in the season. On a positive note, our butler was very helpful and attentive as were waiters in the dining room. The dinner in the gourmet dining room was not worth the $60 a piece price . Also, the food in the Italian dining room was not the quality we expected, so we ate there only once. The breakfast buffet was enjoyable as the selections were vast and well prepared. We will have to give great thought to returning to Silver Seas. Read Less
Sail Date: October 2018
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked ... Read More
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked any variety or pizazz, and everything tasted bland or bad. The main dining rooms also carried bland or downright spoiled food, as did the specialty dining restaurants. We were served spoiled, canned crab (crab cakes), mussels that were inedible and bread/rolls/croissants that literally turned to dust when touched. While some of the staff expressed concern (most were laissez-faire about it) it was obvious they weren't empowered to do anything about it. The on-board internet was also bad; very low bandwidth made it unusable. The on-board entertainment was mediocre at best (wouldn't pass the first test of American Idol!). This was our first, and sadly our last Norwegian cruise. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is ... Read More
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is lousy and cold, crew is unorganized, and the ship is a bit outdated. Food at the buffet is always cold and low quality, with the exception of the hamburgers and hot dogs. Buffet area does not have enough tables so you will always be fighting for a place to sit down. The Irish Pub service and food is questionable at best. Entertainment fails compared to other cruise lines. Most of the crew does not seem interested in their jobs. Tendering system is a complete failure as the crew does not even follow their own tendering policy. The itinerary is nice for a 7 day New England and Canada cruise but doe not expect much from cruise its self. Read Less

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