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Cruise Ratings
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2 Helpful Votes
Sail Date: October 2018
It could of been better we saw the cruise director total of 3 times whole trip pictures were expensive had too fight for seating for meals more attention needed for passengers..been on other cruises that made you feel at home and like ... Read More
It could of been better we saw the cruise director total of 3 times whole trip pictures were expensive had too fight for seating for meals more attention needed for passengers..been on other cruises that made you feel at home and like family .Everything you buy was for profitability vs good time . Went to effy to look at jewelry and found them to be very pushy .room was very comfortable . Had to fight for a good table during the Buffett . Bought a picture for 25.00 could of had more activities .i will definetly not sail princess cruise again anytime soon .It was my wife’s birthday and she did find it to be special for her occasion . I was hoping for a better time than we had . We are looking into a family Alaska cruise next year but will be useing a different cruise line t Read Less
1 Helpful Vote
Sail Date: October 2018
To call something great, it really has to stand about among other similar experiences, and while this cruise was not bad, there were many missed opportunities to make it much better, starting with the completely lousy greeting that we had ... Read More
To call something great, it really has to stand about among other similar experiences, and while this cruise was not bad, there were many missed opportunities to make it much better, starting with the completely lousy greeting that we had upon embarkation. (one could more accurately say, the greeting that we didn't have). Arrival clarification: Security fine, directional crew member very, very friendly.....then we met the guy on the elevator. We'll call him 'M" (we know that name but do not wish to embarrass). "M" was wearing the requisite "welcome" sash across his chest, but his demeanor was an immediate and complete downer. M had no smile, no greeting....no words other than "what floor"? Not even please. We only got the question after we greeted him. ABSOLUTELY NO PLACE for that sort of guest treatment in a hospitality job. Several other crew members were the same and it definitely detracted from the many others who were noteworthy. Food was not great, despite some earlier reviews and our own expectations. The food was average. They DO NOT KNOW HOW TO COOK A STEAK. Paid extra to eat in steak restaurant, and a waste of money and time. Had a steak on our designated restaurant, same story. Read Less
Sail Date: October 2018
Silver Spirit, Montreal to NYC. Have sailed too many cruises to list but over the past 12 months have been on Crystal and Queens Grill in Cunard. This Silver Spirit cruise was a return to Silversea having sailed on Cloud, Wind, Shadow ... Read More
Silver Spirit, Montreal to NYC. Have sailed too many cruises to list but over the past 12 months have been on Crystal and Queens Grill in Cunard. This Silver Spirit cruise was a return to Silversea having sailed on Cloud, Wind, Shadow and Whisper in the past (and had all very nice cruise on those other Silversea ships) Ship: Looks brand new, loved the cabin and and cabin bathroom. I found the ceilings too low on some decks and the ship really chopped up (a bit claustrophobic here and there). Some public rooms were too small to handle the ships passengers (Panorama) and some too large (Dolci Vida - which looks like an airport business class lounge). I'm still unsure about the new decor direction, it was really repetitive and kinda boring/cheap looking in some areas. Lighting was awful, in the dining rooms and la Terrazza were all lit like shopping malls. Also on the smaller ships La Terrazza was a beautiful space, on the Spirit, it looked like a mass market ships buffet restaurant. Cabins: Great, they were nicely updated, loved the bathrooms and our butler and cabin steward were tops. No complaints! Food: This is where Spirit falls and falls hard vs her competition. The non changing menus coupled with the new ipad ordering is a mess and will prevent me from sailing Silversea again. You are asked prior to every meal for your room number and name; super mass market. The ipads are slow and not flexible resulting in missed courses, incorrect orders, etc. The first night I never got my entree, was told kitchen was now closed and to order from Room Service, really? Second morning never got my breakfast, only or it to show up on day 7. Want your steak medium, order it rare was the given direction. I also hated the new slate type dishes in Atlantide, it felt like those dishes were all preprepared just waiting for your meat and sauce selection. All veal chops on the ship were inedible (even our waited guided away from ordering them). So in 10 nights, I had the same soup 5 times, same salad and three different steaks that all tasted about the same. Sad for a luxury line. Lunch in Atlantide was great, great daily menus and diverse food selection. We tried LaTerrazza, it was ok, I had the veal - bad choice. Silver Note was fun, but a one and done place. We cancelled LeDame as we didn't want to risk paying $240 for four of us to have the same dreary dinner food we had been having all week. Ports: We missed two and weather was awful, but thats not the ships fault. Its still a beautiful part of the world Service: Overall fine, but really a sense that there are rules to be followed, want a dish from next door? No. Would a bar server ever remember my room number or drink, Nope. Other passengers would let others know alternative menus were available, but never from the staff. 45 minutes between courses, yup...The whole experience felt too mass market compared to Seabourn or Crystal. We had fun thanks to the DJ and other passengers we met, always great meeting others. Since this seems to be the new direction for Silversea, I hope that they get guidance from Royal Caribbean or at least the cash they need to bring their experience levels back up to prior cruises. Read Less
2 Helpful Votes
Sail Date: October 2018
The Canada/New England colors were breathtaking. This was perfect timing and we really loved the trees. The ship missed two ports due to weather and we were very disappointed, especially Bar Harbor. However, we were compensated with ... Read More
The Canada/New England colors were breathtaking. This was perfect timing and we really loved the trees. The ship missed two ports due to weather and we were very disappointed, especially Bar Harbor. However, we were compensated with $25...SERIOUSLY! The Quality of evening dining room food was poor. Three nights the meat was too tough to eat and no I don’t have dentures. Nightly entertainment was fair, but to get a seat you had to be in theater an hour in advance. This was a very crowded ship and difficult to walk anywhere. Most horrible bed ever slept on. Asked for egg crate and it was shorter than the mattress. I know Princess is upgrading beds, but these should be burned immediately. Their process for getting on and off the ship for excursions was extremely slow and there appeared to be a lack of organization many times. We will not go on the Royal again Read Less
5 Helpful Votes
Sail Date: October 2018
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a ... Read More
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a blizzard, Saguenay port was closed because of the weather, Baie-Comeau was closed because the dock was wrecked by the storm and it was rain, snow, sleet and fog in all but Newport RI. So I must give this trip two marks, overall trip a 2 while just the Silver Spirit a 8. I blame the weather 50%, myself 25% for booking a trip to Canada this late in the season and Silver Sea 25% for selling a trip this late. The attitude aboard the ship from Captain on down was it was too late in the season. The Ship: The Spirit looks like a new ship and just like the Muse in many places. She was very clean and organized with no problems that I encounter. The crew was great, service top notch. The unlimited internet and the interactive TV worked great. We were in cabin 1117, a new Silver Suite added when she was stretched. Great cabin in a great location. Very quite and right by the elevator and midships enough motion wasn’t a issue. Food: The Spirit now has the same restaurant arraignment as the Muse and the same room service. I really do not like the fact that the menus do not change at all in the evening in any restaurant, it gets very boring. Some will say they do change however after 23 days on both ships I have never seen a change, I also find the room service menu boring, almost like a Diner. I tried to get a lobster dinner, which is a special order, and just got the run around. I am really not impressed by the food. I never got a bad meal however there is no wow factor in any of it. I can not recommend SS to a foodie. Accitivies: For a ship with a very small stage their group did a great job. There were six singers who put on various shows, all very good. There was a three piece band which was OK along with a male and female singer who worked the lounge, also OK. I was surprised they didn’t bring in any guest acts. There was a lecturer onboard also. Overall I like SS but after trying them twice I just can’t get excited about their restaurant concept. I would sail them again however at their price point there are better options I believe. Read Less
Sail Date: October 2018
My wife and I and two couples sailed on Insignia late October/November from New York to Montreal. A misnamed "Fall " cruise. Having arranged the cruise I boarded with some trepidation because of the imminent refit. However ... Read More
My wife and I and two couples sailed on Insignia late October/November from New York to Montreal. A misnamed "Fall " cruise. Having arranged the cruise I boarded with some trepidation because of the imminent refit. However the condition of the ship was fine and we liked the rich colours of the décor (about to go pastel and bland) We had a verandah cabin which was reasonably spacious. The amount of storage space was great. The bathroom small but functional (hate shower curtains!) The bed was very comfortable. We were late to dinner on the first night due to taking full advantage of sailaway from New York which looked magnificent at night. To ease numbers the six of us were asked to dine at Toscana which was a great treat. Very nice food and service. We enjoyed Bar Harbour and Boston very much. Then the issues began. At Bar Harbour it was deemed too rough to tender ashore so" in the interests of passenger safety "(an oft repeated phrase) we spent the day scenic cruising. The day was foggy and we were not near the coast so there was nothing scenic about the day. We have missed ports before for the same reason, even in the Med, so no big deal. St John is a disappointing port. Not particularly scenic, no fall colours on display, shopping malls still in the 1960s. The reversing tide is the drawcard, however that did not occur when we were in port. Oceania in designing the itinerary must know what the tides are for the port. We sailed out into a significant storm. The ship pitched and shuddered all night, worse than any "yips" I have experienced on a flight. While I felt reasonably safe, my wife along with many others was concerned. I do not recall any reassuring words being given by either captain or other officer.When day dawned we could see sizeable swells, estimated by crew at 10 metres. We sailed to Halifax, the captain came on and said we would not be able to dock as it was too rough for the pilot. We would try to dock later in the morning. More scenic sailing, in the interests of passenger safety!. This involved sailing at around 8 knots, seemingly beam on to the large swells. There were sounds of crashing crockery and glassware throughout the day. The crew at the Barrista station and in the dining rooms continued to give very good service despite the difficulties. Several crew members said it was the roughest conditions they had encountered. Late in the afternoon an officer told us thathe ship had to dock at Halifax to take on a high grade of fuel required while in Canadian waters. This was informal information, certainly nothing came from the bridge. We eventually docked at 2200 and sailed again at 200 the following day. That gave the six of us time to hit three bars and listen to Neil Young soundalikes on open mic nights. Because of the late departure we missed going to Sydney. Some months before the cruise we were advised the stop at Sept Isles was cancelled. The reason given was new speed restrictions on the St Lawrence due to the presence of whales. Just before we departed we were advised the stop at Saguney was cancelled because facilities were closed for the winter. We had an overnight in Quebec as some compensation and Quebec is a very interesting port. However an advertised one day at sea became four. Not really what we paid for. We became aware that a group as large as 25 had demanded to speak to the Captain. That meeting did not happen because repotedly the Captain did not speak to passengers! The approach taken by the Captain was followed by other senior officers who were not visible during the voyage. The honourable exception was the Cruise Director Shawn who did a great job of keeping a lid on matters. There was a lack of communication and transparency about why ports were dropped from the itinerary and missed during the voyage. Free drinks were on offer for 2 hours on two evenings. No use for those of us who had purchased the Premium drinks package. No suggestion of a refund. While on the drinks package we only decided once on board to take the package which I found disappointing. My wife and I love chardonnay. There were two in the package, one Californian the other French. The ship ran out of Californian within a few days and then ran out of the French. So no chardonnay for the last two nights. Yes there were pinot gris and pinot grigio available but hardly "Premium" We certainly still had a good time, enjoyed the entertainment and the food. However cruising is very competitive and I would have to think hard about going on Oceania again, and certainly would not cruise on a ship with the particular Captain in charge In hindsight taking the last cruise of the season carries a risk of rough weather. However that does not excuse the lack of effective and open communication.Frankly I think what little we were told was nonsense.. As I said Shawn was an excellentexception. Read Less
1 Helpful Vote
Sail Date: October 2018
Went to guest relations five times during this cruise regarding my account credit vs a balance they were showing. Each person told me somethng different. On the last night of the cruise, I was told to spend a certain amount of money in ... Read More
Went to guest relations five times during this cruise regarding my account credit vs a balance they were showing. Each person told me somethng different. On the last night of the cruise, I was told to spend a certain amount of money in order not to lose non refundable credit. However, the next day, my account was then showing a balance. That fifth person I tried to talk with on Saturday, had me in tears. Then 2 other people got involved. After having to return merchandise I bought in order to not have a balance, I finally asked to speak with the head of the department. Alfie was great and she did give me some onboard credit, but I could have certainly done without all the drama while I was on vacation. Regarding other aspects of the cruise, I got charged for an excursion I missed because of health issues. I understand it is their policy to charge if you don’t give a 48 hour notice, however I think they could take the reason for missing the excursion into consideration. It wasn’t like I just changed my mind. I COULDN’t go, and my health reasons didn’t give me a 48 hour notice. Food was great! Only had one night of slow service with cold asparagus and bloody medium well steak. Cabin steward was good. My rating for service was strictly for guest relations. All other service, except one night of dining was great. I miss the days when there was good service at guest relations. They used to care if you had an issue, now it seems like they don’t care if they give you the wrong information or jerk you around. My opinion based on my experience.... Read Less
Sail Date: October 2018
The room we were “upgraded” to was above a bar and shook and rattled all night keeping us up. I am a light sleeper and when I booked the cruise I asked for a quiet room. My husband is a heavy sleeper and couldn’t sleep in ... Read More
The room we were “upgraded” to was above a bar and shook and rattled all night keeping us up. I am a light sleeper and when I booked the cruise I asked for a quiet room. My husband is a heavy sleeper and couldn’t sleep in this cabin. So disappointed. The ports were excellent and it’s why we choose Canada and New England. The captain was unable to port in New Brunswick through no fault of his own. It was high winds. Food is not as great as it used to be. There are little choices and it seemed to be the same food in the anytime dining buffet every breakfast, lunch, and dinner. The only change was the last day at sea where they had a better variety of food like strawberries, seafood, pies, chocolate, and sugar free desert options. I couldn’t even get a bottle of orange juice for my room as I am diabetic and need sugar in the middle of the night. I asked in the shop and they looked at me like I was crazy for wanting to buy a bottle of OJ. Staff were less friendly as well. Our steward in past cruises always went above an beyond with towel animals, etc but not this time. Barely got a smile. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because we were looking for a short get-away and had taken this route a few years ago. However this time it rained and was cold in all the ports. We missed Saint John due to a tug dealing with a tanker and it was ... Read More
We chose this cruise because we were looking for a short get-away and had taken this route a few years ago. However this time it rained and was cold in all the ports. We missed Saint John due to a tug dealing with a tanker and it was freezing cold in Halifax. Bar Harbor is always a favourite port for us and it was enjoyable being there. Boston has a lot to offer but again due to weather we didn't venture too far except to the market area. We did find the Regal Princess to be too large for our liking and are used to smaller ships. The cruise director on this ship did not have the spark that we are used to seeing to keep everything moving. Maybe that is why the Captain was on the intercom most of the time. The shows we attended were very good, The comedian had an entertaining performance. I especially enjoyed how he made fun of passengers crowding onto the elevators. This is a constant complaint on a large cruise ship. The service was top notch and the food was excellent. Next time it will be in warmer weather and a smaller ship. We were fortunate to have a direct flight to New York from Vancouver and our stay at the Wagner Hotel was excellent. We were upgraded to a room with a view of the Statue of Liberty. The staff treated us very well. Be sure when you get a cab to the Port that the cabbie knows where to go. Our cab driver was not familiar and drove us through some back streets to get to the Regal. As my wife required a wheel chair to embark and disembark the ship we were most appreciative on the service we received. During a driving rain, Alberto wheeled my wife directly to our shuttle bus to get to Newark Airport. Unfortunately we arrived at the Airport at 10:30 and had to sit in the departure lounge until 6:45 PM to get our flight. Our connection could have been better. Read Less
1 Helpful Vote
Sail Date: October 2018
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back ... Read More
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back forth and banging. Very little sleep Bathroom flooded second night. Repaired and cleaned up quickly. Door at the end of hall was grew entrance. There was smoking on the other side.Every time door was opened smoke came into the hallway and into my room. Told the cabin steward and he said there was nothing he could do about it. Disembarkation was a Chinese fire drill. Shio was 1 1/2 hours late docking in a pouring rain. Having an auction for an upgrade is an insult. I paid enough for the cruise and sailed enough with NCL to get an automatic upgrade. The cost would have been at least $50/person. Whom ever came up with this idea should know I will probably never sail NCL again. Read Less

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