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Cruise Ratings
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2 Helpful Votes
Sail Date: June 2018
Love the Grandeur and this itinerary. The crew is the friendliest and most amazing group of people. They all do everything they can to make sure that the guests are happy. The guests all seem like they are having a great time. The ... Read More
Love the Grandeur and this itinerary. The crew is the friendliest and most amazing group of people. They all do everything they can to make sure that the guests are happy. The guests all seem like they are having a great time. The pianist in the Schooner bar was great. Rookie did a wonderful performance. Even the new cruisers were having a great time. They tried to do some awesome activities and parties. This is a ship that you want to be on and sail many times . The Captain is awesome and seen often about the ship. He goes to the Wind jammer like everyone else This ship is the friendliest with an amazing crew. They are dedicated professionals. They are committed to making the cruise perfect for every one. This is a wonderful cruising experience. I would heartily recommend.. There is a very high number of passengers returning to the Grandeur for a great cruise! Read Less
1 Helpful Vote
Sail Date: June 2018
We were very interested in the itinerary of this sailing and it didn’t disappoint. We had a grande two bedroom suite which was very nice. The concierge, Francs, was wonderful to us. The ship is older, with some rust here and ... Read More
We were very interested in the itinerary of this sailing and it didn’t disappoint. We had a grande two bedroom suite which was very nice. The concierge, Francs, was wonderful to us. The ship is older, with some rust here and there, but the ports of call and fantastic staff make up for it. Ports of call included Boston, Portland, Bar Harbor, St. John, New Brunswick and Halifax, Nova Scotia. We also visited Lexington, Comcord, Acadia National Park, Kennebunk and Kennebunkport along with Peggy’s Cove. The Citadel in Halifax is very impressive. My son also enjoyed himself on the tours and the ship. On our days at sea, he told me he needed a rest! Our staff was very attentive especially our wait staff. We were honored to have dinner with the Captain and the staff on that evening were superb. Overall, a great cruise experience that I would recommend to others. Read Less
1 Helpful Vote
Sail Date: June 2018
Always dreamed of going to New England... Loved all the ports... Boston was a bit hectic but ok. We loved all the others. Five ports total. Lots to see and a relaxing boat to go back to. The service was beyond excellent. The dinning ... Read More
Always dreamed of going to New England... Loved all the ports... Boston was a bit hectic but ok. We loved all the others. Five ports total. Lots to see and a relaxing boat to go back to. The service was beyond excellent. The dinning room staff was unbelievable! So much fun and laughter all through dinner. "Happy People" was our greeting and theme. Everything was perfect. The atmosphere of the ship was calm and relaxing. Everyone was so nice we made many friends. Apparently there are many people who have sailed this ship multiple times. One woman had been on the ship for 9 months. People love this ship and call it their at sea family. We went to two shows both comedians and very entertaining. The best entertainment was Alex in the Scooner Bar. She played piano and sang. She was wonderful and very funny the way she conversed between songs. We spent 4 nights being entertained by her. Loved her. I could have stayed aboard for at least another month. My dream trip, best ever. I actually have a piece of luggage that is currently missing. Someone took it by mistake. Apparently their bag is just like it and they were in a hurry. It is currently in Jacksonville Florida and I am in Ohio. Slightly frustrating, however the cruise line is working with me and it is being shipped. Funny thing is even with that.....BEST TRIP EVER! Read Less
Sail Date: June 2018
My family took the 9 night cruise up the NE into Canada out of Baltimore. Without airfare, it made the trip far more economical. We paid around $3,700 before our final tab at the gift shops, bar, gratuities. Gratuities really add up at ... Read More
My family took the 9 night cruise up the NE into Canada out of Baltimore. Without airfare, it made the trip far more economical. We paid around $3,700 before our final tab at the gift shops, bar, gratuities. Gratuities really add up at $14.50/person/day. I don't debate they are deserved; just factor those in as you budget. I was on this ship in the late 90's and it's still the same. It's had a face lift, or several, but if you start looking close, you can tell it's tired. I will say that it's clean, which is what I care about most. The staff are excellent and work hard to make sure the experience is good! Age. Wow, there are a lot of older folks on this trip. It slows movement down around the ship. Not a complaint; just be aware of it. Kids activities were better than we expected based on what we had read. Our 9 and 12 year old enjoyed the kids room, pools and the rock climbing wall. Just be aware it's not a Disney cruise. The gym on this ship is terrible. Small and older equipment that needs to be replaced. I'm not sure what they would do to make it larger, but it's very much in need of a facelift and expansion. The ship is crowded. I am on the second to last day - on the ship now. When you are at sea (and you are the last two days of this trip), the place fills up quickly. Hard to find a place to sit other than your room. Two days, back to back, at sea is not ideal on this ship at all. The stops? Boston, Portland, Bar Harbor and Halifax were excellent. St. John's was our least favorite. Nice enough City, but couldn't really find much we wanted to do. Perhaps that's us? The rest were excellent stops! Avoid the "whale watching" tour they sell you at Halifax through RC. Listen, I full appreciate you can't always see a whale. However, it's positioned by RC that the likelihood you will is high. We paid nearly $200 for four of us to go and we basically went on a two and a half hour boat ride. Saw nothing more than a lobster and a crab. Terrible waste of money. Terrible. The food? It's not bad, but after 7-8 days, it gets old. You can tell what's going on. 10-15 year ago, you went on a cruise and got fed very well. Now, if you want that same experience? You are paying extra and going to their specialty restaurants. Add in the drinks and internet, you start to feel like you're getting nickel and dimed to death. It does get old in that regard. I did try a steak from their specialty restaurant. It was average, at best. Certainly not worth the up charge. I will also say, 9 days of food is hard to manage. You can only do some much to create variety. We made it a habit to have lunch off the boat in town each day. Try the café back by the gym. Great spot for an Egg McMuffin at breakfast, a light sandwich/snack in the afternoon, etc. Great food and it wasn't crowded as I don't think most people knew about it. The internet? Well, it works. It's not so slow that it doesn't run your machine, but it's certainly not blazing fast. At best, I was getting about 4mbps down and 2 up. At worst, it would manage 1 down and .5 up. It was quick enough to run FaceTime, etc. We bought a two device package. It's a real pain to connect/disconnect. About once a day, we would have to go to the customer service desk as it would "jam" and tell us we were connected even though we logged out. It would then lock us out of our account. A real pain to deal with every day. Overall, though, it's much better than I remember it being a few years ago. Useable if you need to be connected. Overall, we had a nice time. It was a great way to see many different spots that would be expensive to go to singularly. The age of the ship didn't create near the stir we thought it would. RC has done a nice job with it, frankly, and the staff was excellent. Read Less
Sail Date: June 2018
Absolutely nothing to do for the kids ( miserable)pool, slide,rock climbing wall and basketball court closed for a majority of cruise ABSOLUTELY no plan B to accommodate them!!! Adult Entertainment very limited as well shows etc.!! 20-30 ... Read More
Absolutely nothing to do for the kids ( miserable)pool, slide,rock climbing wall and basketball court closed for a majority of cruise ABSOLUTELY no plan B to accommodate them!!! Adult Entertainment very limited as well shows etc.!! 20-30 min wait just to be seated in dining room the first 3 days until we finally complained and I Never complain ,most of the times decided just to eat in the buffet area.. kids wanted to come home on day 2.!!! And by looking at a majority of the staff they felt the same , hardly a smile out of any them,!! we cruise 3 times a year NEVER an issue and NEVER felt the need to comment on a forum until now and the only reason I am is this was our big family vacation and sad to say a let down,!!! I will say the itinerary was as stated and we had a wonderful room stuart ( he actually smiled)...!!! first time with Norweigen most likely the last..!! Read Less
1 Helpful Vote
Sail Date: June 2018
This was the 5th time in 5 years, we took the 14 day cruise to Canada/New England and to Florida/Bahamas - Back to Back. We come back each year because we enjoy it and know what to expect. We stayed in a two-bedroom suite on Deck 11. ... Read More
This was the 5th time in 5 years, we took the 14 day cruise to Canada/New England and to Florida/Bahamas - Back to Back. We come back each year because we enjoy it and know what to expect. We stayed in a two-bedroom suite on Deck 11. This included the Butler, Concierge and Moderno's for Breakfast and Cagney's for Lunch. The ports of call included Halifax, NS; St. John, NB; Portland, ME; Bar Harbor ME (Tender to get to shore); New York City; Port Canaveral, FL; Nassau, Bahamas and NCL Private Island (Tender to Shore). During this cruise we had a female butler Josephine for the first week and Teresa for the second week. We bought the spa package on line prior to the cruise and saved a lot of money. The Breakfast in the morning at Moderno's was the best meal of the day. The Gem will be sailing out of Boston next year and the Dawn will be making this trip from New York City in 2019. We will be sailing on the Dawn in 2019. Read Less
Sail Date: June 2018
We chose this cruise as we didn't have to fly to this port-we arrived by bus provided by a travel company who also booked the cruise for us and 19 other people. Have been on many of NCL's ships-most recently 3 of their larger ships which ... Read More
We chose this cruise as we didn't have to fly to this port-we arrived by bus provided by a travel company who also booked the cruise for us and 19 other people. Have been on many of NCL's ships-most recently 3 of their larger ships which we really enjoyed, but we were quite disappointed in the Gem. Embarkation went fast and quite smoothly. Immediately went to O'Sheenan's for lunch as the buffet was a mad house and it seems a lot of people did not seem to know O"Sheenan's was available for lunch. Food was pretty good there and we ate breakfast there all week long. Never met our cabin steward the entire week we were onboard. We would see many of them in the hallway over the week but never figured out which one was ours. That said-our room was kept very clean. We had a mini -suite aft on deck 11 and whatever was above us made noise all night long! It sounded like people moving furniture all night so did not sleep well all 7 days. Five of the shows were average, 2 were pretty good! Casino staff very friendly, good variety,-biggest drawback is that smoking is still allowed in their casinos. Dining rooms and their food were just average, service was slow, and even though I made reservations ahead of time, we still had to wait in a long line each night we ate in one of the main dining rooms. We ate 1 night in Cagney's and 1 night in La Cucina and both were very good! Had the drink package but thought it was funny we could get alcohol up to $15, but no lattes, cappacino's, bottled water, etc! Ate lunch at the buffet a couple of times and it really was not very good plus the food seemed to be the exact same everyday other than the soups. Cruise staff was quite funny and entertaining throughout the trip. Had to use Guest Services once and they were very polite and helpful. Ports of call were good, especially Halifax and Bar Harbour. Booked outside tours on our own as oppsed to those offered by the ship. Would definitely do the itinerary again, but on a different ship. Disembarkation was not well handled-people working in the terminal off of the ship were very rude-felt like cattle being herded, people were constantly being snapped at! They could all use a class in customer service. NCL has been one of our favorite cruise lines, but we would not go on the Gem for a second time. Read Less
Sail Date: June 2018
We picked this cruise because once in a while we want to go North, rather than South, and Norwegian is our favorite cruise line. We come from New York City and don't have to travel to board either of the NCL ships that call NYC home. Also ... Read More
We picked this cruise because once in a while we want to go North, rather than South, and Norwegian is our favorite cruise line. We come from New York City and don't have to travel to board either of the NCL ships that call NYC home. Also the price for an inside cabin on this cruise was very reasonable. We made two stops in Canada: Halifax, Nova Scotia and St. John, New Brunswick. Then we made two stops in Maine: Bar Harbor and Portland. Embarkation was very smooth. We dropped our bags at the curb, signed in right away with almost no line ahead of us and got on the ship in a hurry. (We are at the Platinum level with NCL.) We like the Gem because it's a smaller ship and doesn't entail a great deal of walking. We got an inside cabin as the scenery outside in Canada and Maine in June isn't really spectacular. There was plenty of room inside for all our stuff. The TV, sink, shower, and safe all worked just fine. Our room steward was really great. He always greeted us by name and he kept the room in spotless condition. We were on the 10th floor in a convenient location, between the aft and mid-ship elevators. The room was very quiet at night and we had no trouble sleeping. We've eaten in every restaurant on the Gem in the last couple of years. This time we ate in the Italian and French specialty restaurants. Both were good, the French one, Le Bistro, being the better of the two. We were able to eat in both for free as a perk to Platinum level customers but we noticed that the menus were ala carte rather than one flat price and I don't like that. The shows were OK. Like the commercial used to say, "When Hollywood and Broadway say no, the cruise ship says yes". Still, we went to the Western show and the Swing show and were entertained for an hour or so. The casino was nice. We spent a lot of time there without losing a whole bunch of money. All the employees there were great. We had a good time playing Bingo and Deal or No Deal. Since we had been to all four ports before we didn't take any excursions. We just got off the ship, ate lunch, and walked around a bit. It was chilly in all the ports except for the last one, Portland, so we tried to stay indoors. The temperature was about 50 degrees Fahrenheit. The only problem we had was that everyone had to be checked by Customs on the ship before we pulled in to Bar Harbor. I saw no reason for this because everyone was checked when we got on in NYC and whenever we got on and off in Canada. Not to mention that we all had to clear customs in NYC upon our return. The line to see the Customs agents, there were only two of them, stretched a long way. It would all through the casino and up the aft staircase. Because of this we got off the boat late and Bar Harbor is a tender port with no dock for a large ship. Some people who had purchased excursions were afraid of missing them. This was not something started by NCL. It involved Federal Customs regulations. We had the easiest disembarkation of any cruise we had been on. We put our bags out the night before, picked them up in the terminal and walked through customs in a hurry with only two people ahead of us. It's no longer necessary to fill out a declaration form if you have nothing to declare. All in all we had a very nice cruise and we were well looked after by the staff. I would love to do it again. Read Less
2 Helpful Votes
Sail Date: June 2018
We had sailed with Gem before and were very happy with the service and entertainment onboard. So when we decided to holiday in New England & Canada there were no doubts in choosing the Gem but boy were we wrong. 1. Upon initial ... Read More
We had sailed with Gem before and were very happy with the service and entertainment onboard. So when we decided to holiday in New England & Canada there were no doubts in choosing the Gem but boy were we wrong. 1. Upon initial embarkation at NY, the check-in staff confiscated our passports stating that they would be handed when we get to Halifax, Canada. On asking to give an explanation on the logic behind this absurd process the staff couldn't answer and had to go get her manager who came and explained the process. We were not happy about the cruise line holding us hostage by taking our passports, totally useless and absurd process. 2. The staff in the buffet were totally useless. We had such high expectations with the Gem as it was the second time sailing with her. Our used plates, cups, glasses, towels etc were never taken away ontime. There were a lot of times that we had to move to another table because our vessels were not taken away. When this occurred the first time we dismissed it as a one off thing but as it started happening on most of our lunches/dinner we understood the level of service. 3. The staff at the bar also seemed quite racist, there were instances when we had ordered our drinks first and the bar staff would prepare drinks for the "whites" before us. 4. The cruise director (Ferdie) and his staff (Danni, Kat, Maragarita, Vivian etc) were totally useless. The entire team were from Philippines, China, Serbia etc which was fine but their vocabulary was bad. We couldn't understand a word what they spoke at times. During some of the game shows the cruise staff had to spell out what they spoke for all to understand. I am not against giving jobs to these nationalities but for a customer facing job/role they should be able to speak good English with at least a neutral accent. 5. The entertainment onboard was lackluster and very mediocre. Except for the show which involved a couple swinging/hanging over a rope all the other shows (Ashley Amber, Venessa, blazing boots) were very ordinary and boring. 6. The recording "Dancing with the stars" was so bad when shown on TV, we could not hear the judges comments nor the comments of the contestants from the "loser's lounge" 7. The announcements made by the captain was not heard clearly. Firstly the announcement in public areas were not clear and secondly the captain's accent was hard to understand. The only good part of our cruise was our room steward who was very helpful and friendly. We had high expectations with Norwegian and was so looking forward to our holiday but it turned out to be such a disappointment. Before our cruise we were thinking of booking our next cruise to Alaska next summer through the "cruise next" program but after this experience we decided against it. Read Less
Sail Date: June 2018
Canada New England cruise NY on June 2. Celebrating our 60th birthdays. We had a suite. Could not say enough about the service throughout. From dining to the bartenders to the concierge. Our butler Teresa was amazing. Our concierge ... Read More
Canada New England cruise NY on June 2. Celebrating our 60th birthdays. We had a suite. Could not say enough about the service throughout. From dining to the bartenders to the concierge. Our butler Teresa was amazing. Our concierge Elvina was always there when we needed her from the moment we got on to when we left. The entertainment in lounges was so good. We went there every night to relax. The food was excellent in every restaurant . The only restaurant I was not totally overjoyed about was the Brazilian restaurant. It wasn’t what I expected. We wanted to use the pools in the spa. But you had to buy a week membership. Wanted to only use it on sea days. Last cruise they had daily rates. All in all we loved it and will sail again with Norwegian. Great cruise line. Can’t wait till next time. Thank You! Read Less

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