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1 Helpful Vote
Sail Date: October 2017
We sailed on Oct 21, returning on Oct 31. Overall, it was enjoyable and relaxing experience. As expected, the staff was great. The entertainment, the food, the facilities were all quite satisfying. Cagney's is still the best ... Read More
We sailed on Oct 21, returning on Oct 31. Overall, it was enjoyable and relaxing experience. As expected, the staff was great. The entertainment, the food, the facilities were all quite satisfying. Cagney's is still the best steak house on any boat we've sailed. The restaurant staff throughout the boat is efficient and well managed. The entire food service staff cared about the customers' needs and satisfaction. This cruise had predictably cooler weather. That cold effectively closed all the outdoor food venues and seating, forcing the other venues (food and entertainment) to be overcrowded. It did not seem that the restaurant management took effort to accommodate the larger crowds. The interior venues were similarly overcrowded. The weather effectively made the ship smaller. I have mixed reviews on the entertainment and cruise staff. The house Showband was excellent and the production shows were very well done by skilled singers and dancers. The bands in the smaller venues were great and fun to listen to. But. . . Second City is funny -- once. Several of the skits are the same from other cruises. Their evening show seemed tired and was not inventive as one should expect from an improv troupe. The cruise staff events were less than inspiring. The use of the atrium for events that drew large numbers was simply thoughtless. There was inadequate seating for the games and other events. The trivia games were beyond disappointing. They play these games on each cruise and absolutely know the facts are wrong, yet there seems to be no concern for fixing the problems. The cruise staff, in the games and events, went through the motions, but did not seem to care about much beyond getting to the end. Read Less
Sail Date: October 2017
I was expecting more from this cruise. The food was average and there were problems with the life vests not fitting many people on the ship during the drill. There was NO sanitary toilet seat covers on public bathrooms. Robes were too ... Read More
I was expecting more from this cruise. The food was average and there were problems with the life vests not fitting many people on the ship during the drill. There was NO sanitary toilet seat covers on public bathrooms. Robes were too small and our beds were set up wrong. On the good side, the ship is beautiful and entertainment was great. They nickle and dime you at every turn. Many things to do like Jewelry history and Kahlua tasting was just about up selling. We called for a 600 AM wake up and got called at 2:45 AM. I figured this out after taking a shower and doing my hair. Also no anniversary toast and celebration as requested. The cruise was not as good as we expected. I was also told that spa is free to enjoy at booking and found out that there is a charge if they decide they have room for you. Bottles water was double the price that we paid before take off. Read Less
Sail Date: October 2017
It was so hot in September in New Jersey we wanted to get away to somewhere cooler! This cruise seemed to be a terrific way to do that and, in general, was. Life on board has improved quite a bit since our last cruises 25 years ago. The ... Read More
It was so hot in September in New Jersey we wanted to get away to somewhere cooler! This cruise seemed to be a terrific way to do that and, in general, was. Life on board has improved quite a bit since our last cruises 25 years ago. The food and service were outstanding! Sitting in the "Great Outdoors" after breakfast was our favorite spot. Purchasing unlimited internet access, a week of Spa access, extra water, specialty restaurant access and unlimited beverage service really helped what would have otherwise been a bit boring. Having the only excursion we preordered be oversold and us not being notified in advance that we had been bumped from it, was definitely extremely disappointing. And the excursion staff's lack of empathy was and remains distressing. Toyisana Chiowfatt, the Internet Manager was knowledgeable, friendly, helpful and had the patience of Job. Adi and Yuan in Magenta were the most pleasant and efficient staff one could hope for. The hostesses at Magenta and the Grand Pacific were friendly and very helpful. Vi and Gary at the atrium Bar were delightful. Halifax and Quebec City were accessible and delightful to visit. Corner Brook we could have done without. We never made it to Sydney because of the storms. After 9 days of cool weather and calm seas Phillippe joined a cold front and convinced us that this would be our last cruise! Even the shipboard staff seemed shaken. All in all, glad we went. Canada is beautiful in the Fall and so are the whales in the North Atlantic. Read Less
Sail Date: October 2017
Booked this 10 night round trip to Quebec City from New York, to see the fall colors. Our 6th cruise with NCL and 15th counting the others. It was easy to fly in and out of NY on SWA. Stayed at the HIE Manhattan 538 W 48th St. We stayed ... Read More
Booked this 10 night round trip to Quebec City from New York, to see the fall colors. Our 6th cruise with NCL and 15th counting the others. It was easy to fly in and out of NY on SWA. Stayed at the HIE Manhattan 538 W 48th St. We stayed there 2 nights before cruise. I wouldn't try to fly in the morning of cruise, because of all the traffic. It was a 1 1/2 block walk to the Manhattan Cruise Terminal. Left HIE at 10:30am and arrived at baggage drop area 15 minutes later. A lot of congestion with cruisers getting off ship, and walking across the street to find transportation. Took elevator up to NCL check in area to fill out paperwork in the suite lounge. Had a pastry and OJ, then at 11:00 the concierge took us to Cagney's for lunch. Originally booked a BA Balcony Mid Ship Cabin, but moved up to the 2 Bedroom Suite with the NCL Bid Upgrade Program. We lucked out because our bid was at the bottom of the poor category, according to NCL. Had a sea day between each port, which made the extras nice, since there was only the 2 of us. The main disappointment was we only got to stop at 3 cruise ports. Halifax NS, Quebec City Q, and Corner Brook NL. Sydney NS was skipped because it was a tender port. The Captain was expecting a storm coming our way, and decided we needed to head back to NY early. (Probably wanted to make sure the next cruise would be delayed.) He made his announcement in the middle of the 7pm show (after leaving Corner Brook) while we were in the theatre. The Cruise Director told us after the show. The seas got a little rough later the next day, after we would have stopped at Sydney. Then later that night there were really rough seas for about 24 hours. Quebec City was an overnight port, but we were shorted 8 hours there. Arrived at 5pm instead of 1pm, and left at 6pm instead of 10pm. Had to go slow in the St. Lawrence Seaway because of whales. The shows were like any other NCL Cruise. Made it to all but one of them. Kind of disappointed that the cruise director never recognized the Veterans aboard, during his announcements after the shows. NCL and most of the other cruise lines have on our past cruises. Like to say a big thank you to Benson the Room Steward, Manolito the Butler, and Elvina the Concierge. We appreciated everything you did for us. The service was great all over the Gem. Never ate at either of the main dining rooms during the evening meals. Only ate in the main dining room twice at breakfast, and twice at lunch. Had the 4 specialty dinner special, and 2 more dinners for being Platinum Members. Our favorites were Cagney's, La Cucina, and Le Bistro. The Moderno had breakfast and Cagney's had lunch for suite guests. Also, ate a few times at O'Sheenans, which we enjoyed and was quick with big screen tv to watch. We only booked one tour with NCL, which was at Corner Brook. That was a big mistake! Couldn't find any private tours on Tripadvisor or any through Viator. Paid $89 each (10 % discount for Platinum Members) for a 3 hour tour on a big bus. Some people knew to make a deal with a cab driver at the port, and they got a longer and cheaper tour. Two ladies we met later onboard got a cab for $75 total, who went more places and was much longer than ours was. (Maybe this will help someone on a future cruise stop.) The people were very friendly, and not many ships stop here. Read Less
Sail Date: October 2017
Wanted to try NCL -as a travel agent to compare to other cruise lines for my clients. Very disappointed that for the high price of $89.00 a day plus taxes, this pkg did not include bottled water or specialty coffee like the other cruise ... Read More
Wanted to try NCL -as a travel agent to compare to other cruise lines for my clients. Very disappointed that for the high price of $89.00 a day plus taxes, this pkg did not include bottled water or specialty coffee like the other cruise lines. The wines were pretty low end-alcohol brands were good. The entertainment was one of the better ones as far as cruise ship shows go. Food was below par and the same every day on the buffet-dining room was ok, specialty restaurants were about average-hard to get reservations at a decent time-didn't want to eat at 9:30 or 10: 00pm. I knew it was freestyle cruising-but I did not like to see the sloppy dressers at the restaurants at dinner-old shorts and t-shirts-ok at buffet, but no ambience for dinner. Several of the servers talked of getting low pay and not receiving the pre-paid tips-I asked the front desk and they didn't know if all crew got a portion of the tips. Some crew almost asked outright for extra tips-it was uncomfortable for us. We did have bad weather, which was no fault of the cruise line, and had to cancel our last port-lots of days at sea and not a lot to do. Had to cut short the time in Quebec due to whale migration-which should have been known before itinerary was made. They ported far away from town and charged $15.00 for a shuttle-should have been included. All in all-it was an ok cruise. Read Less
Sail Date: October 2017
We chose this cruise, 10 days, Canada, 4 ports, because it left from the NYC port and the price was right. Ports: The scheduled ports were Halifax, Quebec City, Corner Brook and Sidney, all of which are in Canada. Due to weather and ... Read More
We chose this cruise, 10 days, Canada, 4 ports, because it left from the NYC port and the price was right. Ports: The scheduled ports were Halifax, Quebec City, Corner Brook and Sidney, all of which are in Canada. Due to weather and other conditions that the cruise line cannot control, Quebec City time in port was greatly reduced so that we reduced the risk of killing endangered whales, what time we had in Quebec City was spent in the rain, and the Sidney port was skipped entirely due to a massive storm. I've enjoyed Halifax more in the past, but once you've been to Peggy's Cove and the Citadel a couple of times, I don't know there is so much to do there. I enjoyed Corner Brook more, perhaps because it was my first time there. Quebec City, in the rain, wasn't so great. We were docked in the industrial dock and extra 15 minute walk from what I will call the regular port. Other ships were at the better dock. NCL could have provided a complimentary shuttle, but instead was charging $15 for a bus that went from where we were docked to where the other ships were docked. Many people, us included, walked. It was not a pleasant walk. We did not take any tours, but I heard very mixed things about tours from my fellow passengers. Cabin: I was in a mid-ship, obstructed view, cabin on deck 8. Minimal noise and reasonably convenient to food and entertainment. The cabin was clean, laid out nicely, and housekeeping functions were taken care of quite well. Some people down the hall had plumbing issues which did not reach our cabin. The shower and such were fine. TV programming seemed poorly done -- if I had been sick and was relying on the TV for entertainment it would have been terrible. Embarkation: Getting on and off the ship was relatively efficient and nothing to worry about. Enrichment activities: I found these lacking. There were some trivia contests, but most of what was programmed was either quite lame (a bread making demonstration) or a sale pitch disguised as an activity. There is a lot of room for improvement here, especially on an itinerary where everyone was on the ship for nearly every day of the cruise with minimal time in port. Entertainment: What they offered was not my cup of tea, to say the least. On the main stage -- the comedian did not click with the crowd, the production shows felt dated, and Second City only worked well with their scripted material (which was great), but feel flat when doing improvisation. Elsewhere on the ship, the performers did there best, but they are so thinly staffed (should I say cheap?), relying on the music minus one experience where a pianist or guitarist plays along with a recording, or they use a DJ rather in place of a live band. Fitness: I had the gym to myself for much of the cruise. A couple of treadmills were out of order, but that did not create a problem. Recreation; The rock climbing wall was open for a very short time. Other facilities are available, but there is little or no coordination with the cruise director to encourage people to use these facilities. The daily program often lists basketball or ping pong contests, but without making any effort to hold these contests, all they are really doing is letting people know the facilities exist. "Activities" which can be done while sitting on a chair and sipping a drink were the most attended on this cruise, so they tended to overwhelm the allocated space with people awkwardly standing around or using stairs as seats. Trivia questions are written by people without a firm grasp of the English language and just as frequently read by people with strong accents, making it difficult for some to follow and just creating confusion. Other on board experience issues: The internet is extremely slow. There is a new phone app (i-concierge) which I could not quite figure out and was not aware of before the cruise. Perhaps they are not ready to promote it, but it appeared to be something which would have been better to download at home than on the ship, and should be completely free of charge. They can also use a community bulletin board or some way for people who are looking to get together to share a taxi or play a game with fellow passengers. Dining: I had a highly variable experience. Not realizing how important it would be to plan out meals in specialty restaurants before getting on the ship or at the first available opportunity, we found that the reservations filled up too quickly. Some of the food was quite good. Breakfast: The breakfast menu in the main dining room barely changed, with three special items each day. I tried a couple of these specials and did not like them. One was a green pancake, flavored with dill, that was extremely dry, but had a flavor that would not work with pancake syrup. It was topped with smoked salmon, but the dryness made it difficult to eat. The other special was egg benedict with a biscuit substituting for the English muffin, which also failed because of dryness. Also, they served fresh blueberries with canned peaches, which I found odd and did not care for. The rest of the breakfast menu was pretty good. Lunch: They offered an unchanging lunch menu for the main dining room for the entire cruise. No changes and no specials. However, most of the items on the lunch menu were good, with the exception of the Chicken Pho Soup which was not good. I recommend the Penne Pasta with Shrimp or the Roast Leg of Lamb with grilled vegetables, either of which could have been a decent main course at dinner. Dinner: Main dining room dinners varied based on the menus. Some menus looked as if they were written to keep people out of the main dining room, more resembling cafeteria food than restaurant food. Highlights in the main dining room were the prime rib, the duck breast, the beef carpaccio and the calimari. Dinner in La Cucina (rib lamb chops) was my favorite dinner meal. The salad bar in Moderno was quite good, but the meat was not particularly interesting. Le Bistro is fine if you want to imagine a French restaurant, in the United States, in 1971. Also, better if you have never been to a Bistro. Dinner at the Orchid Garden was really disappointing. O'Sheehan's, located mid ship and always open, provided a good place to get a burger, a sandwich, fish and chips, or chicken wings. A couple of their menu items need to be fixed, but it is easy just to order everything there and repeat ordering what you like. The Irish American Stew is embarrassing, with diced leftover potatoes, diced corned beef, diced celery and diced carrots in painfully salty water. Overall, I really like O'Sheehan's, where it is easy to stop and have a beer with some food. It's more like a low end chain restaurant than anything else, certainly nothing like any pub I have ever gone into, but that does not make it bad. The Buffet area was frequently crowded and you might have to walk around quite a bit in order to get a seat, or work with your group so that someone stakes our a table while others get their food, then play a tag team game where people sit and wait for others to get their food, then everyone can eventually eat at the same time. that's not for me. Would I repeat this cruise? Probably not. While I got a lot of reading done, there was not much else to do for most of the cruise. It seems odd to send a ship with only outdoor pools on a cold weather itinerary in late October. Meals were not good enough to look forward to. Same goes for the entertainment. Read Less
Sail Date: October 2017
Given the size of the Regal Princess, we were impressed with the overall organisation and dedication from the staff - it felt like a smaller ship. Our encounters with the Captain and senior officers were outstanding, and we enjoyed ... Read More
Given the size of the Regal Princess, we were impressed with the overall organisation and dedication from the staff - it felt like a smaller ship. Our encounters with the Captain and senior officers were outstanding, and we enjoyed excellent humour and service from waiting staff and our cabin housekeeper. Our kids (aged 7 and 4) enjoyed the kids club and wanted to be there the whole time. They enjoyed many creative activities - arts and crafts - and great attention from the kids club staff. Really 5 stars for the kids club, the best they have enjoyed anywhere. We very much enjoyed our cruise overall. It is a large ship and we prefer smaller ships but it was well organised and so you felt less of a negatives of a larger ship/ Negatives: 1) A small complaint related to the "unlimited soda" offer was not resolved by Princess despite the t & cs being different on board from what we booked (we booked from the UK) we were left with some extra charges. 2) Nothing on offer in the way of enrichment activities on board. There were no guest lectures or any "learning" (e.g. arts and crafts) activities on offer on our cruise. Nor where there even basic port lectures on offer. We enjoyed our sea days reading but were a little disappointed at the lack of activities. Compared to on other cruise lines we have sailed on where we have been deciding between different activities on offer, there was literally nothing we wanted to do on one sea day. 3) The art auctions were a joke and dangerously close to mis-selling to people in my opinion and Princess Cruises should review their presentation of this activity on board. Art was being presented at supposed "knock down" prices when at any land based auction they would have sold for a fraction of the supposed "knock down" price. 4) Cabin balcony very small, too small to be enjoyable really. (Lido deck). Read Less
Sail Date: October 2017
Our embarkation from Brooklyn Cruise Terminal was very quick and very easy. Same for our disembarkation. The Regal is beautifully designed with outstanding technological advances in the Princess Theatre and in the new "Princess ... Read More
Our embarkation from Brooklyn Cruise Terminal was very quick and very easy. Same for our disembarkation. The Regal is beautifully designed with outstanding technological advances in the Princess Theatre and in the new "Princess Live" lounge. Our minisuite had a bath (I wasn't expecting that) and a comfortable layout including a big couch and two flat screen TVs. The balcony was smaller than I expected but the views from Riviera deck were excellent. We had so many dining options to choose from - we had exceptional service in the Crown Grill and great food. The dining room was good as usual. We tried the new Alfredo and Gelato areas in the atrium and enjoyed both. The coffee bar on deck 5 was my favourite for quick eats and pastries and good coffee. We were very impressed with the new shows - Bravo & Born to Dance - and the use of digital backdrops. Cruise Director Dan was all over the ship and very likeable. Princess Live was a gem - we attended a few trivias and events in there. Loved the Princess TV options and movie options. Photo Dept. was efficient and produced good quality work. I found the layout of the gallery a little difficult to get used to. We found the enclave in the spa which might have been the highlight of our cruise! Customer Service desk was very helpful. We had a chance to see the Captain out and about a few times during the cruise which we enjoyed. Captain Stringer was delightful, funny, amiable and approachable. We were visiting New York and decided to cruise in the middle of our holiday. We got the rest and relaxation we were looking for. We enjoyed Halifax immensely with its maritime history, buildings and ambiance. The Regal Princess is now my favourite Princess ship and I would go again in a heartbeat. Read Less
PrincessCruises3, Social Team, Princess Cruises has responded
Hi 2jameses, we're so happy to hear that you enjoyed your Regal Princess experience! We're particularly proud of our new shows and excited that you enjoyed them. We hope to welcome you onboard again soon!
1 Helpful Vote
Sail Date: October 2017
I chose this crew to see New England and some of the fall colors. I used Princess EZair, and transport all went without any problems. Just make sure you keep your luggage ticket. They check at La Guardia so your bag doesn't get ... Read More
I chose this crew to see New England and some of the fall colors. I used Princess EZair, and transport all went without any problems. Just make sure you keep your luggage ticket. They check at La Guardia so your bag doesn't get stolen. Embarkation was the worse experience ever. I was sent to the wrong line despite being Elite status. I waited 2.5 hours to get to the desk, not that it looked like the other line was moving any faster.. People began getting into the handicap line, just to get out of line and get on board. The woman working our line said "you people are not VIP, so you have to wait". Once on board, everything went well. My cabin was clean and ready. My room steward Ryan was always excellent. I liked that I could leave him a note, and he would have my request by the time I got back to the room. I traversed Newport on my own. The problem was with the Tenders. Not a lot of people wanted to go early, so they had us wait for more people to show up. After 45 minutes one person began to complain, so they finally took us ashore. Boston was great, I took the Freedom Trail tour and everything went well. Good tour, but if you want to shop or walk around take the early one. We barely had time to do anything on our own and get back to ship. Bar Harbor Maine, again a Tender. I took the bus tour up to Cadillac mountain. Basically they crammed 10 adults into a van (not including the driver and tour guide) It was not fun. Three adults on a van seat. I couldn't wear a seat belt without making the person next to me uncomfortable, and it was broken anyway. Our tour guide Charlie, was always rushing us. I liked what I saw, but I did not like the van or the tour guide. New Brunswick, just an okay place. I could have taken or leave this place. In Nova Scotia we had rain. Took the bus tour to Peggy's Cove. I would recommend taking a private tour, and not the ship one. Once you are at Peggy's' cove you are there with several other tour buses. There was at least 11 the day we were there. The tour guide will tell you that there are restrooms at Peggy's' cove, That is true, but the line is longer than the drive. My table mates had booked a private tour and had a lovely drive, stopped and visited Ivan and went to lunch and did some sightseeing. Due to the heavy rain, we did not leave the ship area once we were back. The staff was very good, the food is typical Princess food. The buffet is very good. Easy to traverse and lots of choices. Very seldom was the entire area so full you couldn't locate a seat. The ship is very large. My room was at the back of the ship and I would have to decide if I wanted to walk to the front to do anything. Its a long walk. Went to a show at the Princess Theater. I know this is a common complaint, but the seat saving has got to go. So many empty seats and they go unfilled because "they are saved" while people stand. I ended up giving my seat to an elderly person who was trying to stand and watch and falling over. Disembarking went well. Customs agents were fantastic. I used Princess transfer again. Louie our bus driver was fabulous. He gave us a narrated tour of New York on our drive back. My only complaint is that we didn't know that our bus was not allowed into the terminal at La Guardia due to construction. So we had to get off the Princess bus, and get on a bus at La Guardia hauling our own luggage into the next bus. Well all that luggage filled the bus so people couldn't board. The Purple bus line driver was awesome. He got me on the bus so I wouldn't miss my flight (Princess should have known this and got me off the ship earlier since I am using their air) The staff at La Guardia, was the best I have ever encountered. Read Less
1 Helpful Vote
Sail Date: October 2017
I got an email for a $699 Jr Suite balcony on OCT 1st for an OCT 21 sailing. The price was for a guaranteed cabin. Later we were upgraded to an extended balcony, M424. We flew from PHX to LGA. The Hampton Inn LGA bus picked us up, we ... Read More
I got an email for a $699 Jr Suite balcony on OCT 1st for an OCT 21 sailing. The price was for a guaranteed cabin. Later we were upgraded to an extended balcony, M424. We flew from PHX to LGA. The Hampton Inn LGA bus picked us up, we ordered pizza to the room, had Dial 7 car service take us to the port the next day, (40 minutes on Saturday). Very smooth travel to get to the ship. We had spent almost two weeks driving around Nova Scotia in 2016 and loved it. This time we rented a car and drove the back roads along the coast south of Halifax. The Hop On bus narrator in ST John was quite informative. The ship had lots of good options to keep busy until the last day. We thought they could have done better. The International Day was quite lame. It was advertised to be Octoberfest. Some passengers even dressed in German costume. There was a dance class in the Piazza but it must have taken too long and the band played very little. They missed the opportunity to have good Polka dance music! They also made the mistake with foreign musicians. If a British singer is really great, playing and singing American tunes -- it should not be some odd version changing the tempo! We called the reservation desk for a table in Symphony dining room for two, with two chairs each day. They have the individual tables with bench on one side and one chair. Too close to have a conversation with your dining partner Over all the ship is beautiful, the staff very friendly, the food good. We would do it again! Read Less

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