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Cruise Ratings
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Sail Date: October 2018
The room we were “upgraded” to was above a bar and shook and rattled all night keeping us up. I am a light sleeper and when I booked the cruise I asked for a quiet room. My husband is a heavy sleeper and couldn’t sleep in ... Read More
The room we were “upgraded” to was above a bar and shook and rattled all night keeping us up. I am a light sleeper and when I booked the cruise I asked for a quiet room. My husband is a heavy sleeper and couldn’t sleep in this cabin. So disappointed. The ports were excellent and it’s why we choose Canada and New England. The captain was unable to port in New Brunswick through no fault of his own. It was high winds. Food is not as great as it used to be. There are little choices and it seemed to be the same food in the anytime dining buffet every breakfast, lunch, and dinner. The only change was the last day at sea where they had a better variety of food like strawberries, seafood, pies, chocolate, and sugar free desert options. I couldn’t even get a bottle of orange juice for my room as I am diabetic and need sugar in the middle of the night. I asked in the shop and they looked at me like I was crazy for wanting to buy a bottle of OJ. Staff were less friendly as well. Our steward in past cruises always went above an beyond with towel animals, etc but not this time. Barely got a smile. Read Less
Sail Date: October 2018
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked ... Read More
I chose this cruise for it's itinerary, and because I'd heard and read only positive reviews. While the cabin, cabin steward and ports of call were all great, those aspects of the cruise were overshadowed by the bad food. The buffet lacked any variety or pizazz, and everything tasted bland or bad. The main dining rooms also carried bland or downright spoiled food, as did the specialty dining restaurants. We were served spoiled, canned crab (crab cakes), mussels that were inedible and bread/rolls/croissants that literally turned to dust when touched. While some of the staff expressed concern (most were laissez-faire about it) it was obvious they weren't empowered to do anything about it. The on-board internet was also bad; very low bandwidth made it unusable. The on-board entertainment was mediocre at best (wouldn't pass the first test of American Idol!). This was our first, and sadly our last Norwegian cruise. Read Less
2 Helpful Votes
Sail Date: October 2018
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ship, ... Read More
We had taken many cruises on the Disney Cruise Line but we hadn't tried any other lines or taken a northern cruise and this one did not disappoint. We did Halifax, St. John, Boston, New Port, and New York City. The Gem is an older ship, but very well maintained and not as big as some of the newer additions. The excursions were good, well organized and worth the money. I especially enjoyed the tours of Acadia National Park and, the one of the Vanderbilt mansions in Long Island. Our guide was super and the houses were exquisite. Our stateroom was good, with adequate space and very hard working staff. I enjoyed the live music, especially the guitarist, Angel. The passengers seemed to be a lot more friendly than on a Disney Cruise and we certainly didn't miss the plethora of children to be endured on the DCL! . On the other hand, the embarkation and debarkation processes were not handled as well as Disney, and the immigration Process was very poorly executed. The one show we attended was not up to Disney's standard, the food was only fair, except in the specialty restaurants for Italian food and the restaurant, Cagney's for steaks, etc.; and we missed the split bathrooms offered on the DCL. But all in all it was a lovely, if cold, cruise and we were very glad that we took it. Read Less
2 Helpful Votes
Sail Date: October 2018
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our ... Read More
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our butler's name was Teo and cabin stewart was John. Loved them all. We chose this cruise for the scenery, which did not disappoint. The New England coastline was beautiful. Being in the Haven, embarkation was great. No lines, private sitting area. Once onboard, we were escorted to Cagney's for lunch. The food on the Gem, was very good, however, we had better food on the Pearl in Alaska in August of 2017. The soups all tasted the same - bisque and chowders should be thick. Both were runny and tasteless. The corn chowder tasted like pulverized canned cream corn. Watery, flavorless. At every meal, with the exception of two, our coffee was cold. At Moderno for breakfast, they bring a french press coffee pot to the table, even that was cold. The shows were good and the three of us enjoyed them. However, if it wasn't for being in the Stardust Theatre, we would have NEVER seen our cruise director Lorena. I have been on 20+ cruises and she is by far the worst cruise director I have ever had. She would announce the show and beat it. You never saw here anywhere on the ship, ever. When she made announcements over the PA system, you could not understand her. I never saw (except on the TV in the room) the assistant cruise director. Tours - Poor offering. This is the first cruise I booked my own tours, with the exception of Boston - and I wish I would have booked that on my own as well. We chose the Salem Witch Museum, which is NOT a museum. It is a bad enactment of the witch trials. Hooky, stupid, boring. Our tour guide Cathy (thank you NCL, NOT) spent the entire time on the bus yelling at the driver. How he kept his cool is beyond me. Every other word out of her mouth was Etc., Etc., Etc. Waste of money. Stop doing this tour. I can't believe it would even appeal to a young adult or child. Gift Shop - Hello, does anyone who is purchasing items for the gift shop realize that you are cruising to New England and Canada, and not a Caribbean Island? All summer clothes, beachware, flip flops. The temperature was COLD. How about a sweatshirt or t-shirt from one of the actual stops on the ship? All in all, I love Norwegian Cruise Line. I love their dining options. I did feel that the food on the Gem was not as good as other NCL ships I have been on, but I went on this cruise to see the scenery, which was beautiful. We will definitely cruise again, on NCL, however I will try to find out prior to booking who the cruise director will be. They make or break your trip. Read Less
1 Helpful Vote
Sail Date: October 2018
Our second time on the Regal and it was as wonderful as the first. Brooklyn Terminal is not the easiest to navigate but once you get there, it is uphill all the way. Easy check-in and fast embarkation start you off right. The ship is ... Read More
Our second time on the Regal and it was as wonderful as the first. Brooklyn Terminal is not the easiest to navigate but once you get there, it is uphill all the way. Easy check-in and fast embarkation start you off right. The ship is beautiful, cabins have ample room and storage, dining rooms are very nice and many to choose from, dining staff was efficient and accommodating with great menu choices and wonderful presentation, the Crown Grill was elegant with fabulous food and gracious dining, cruise director was incredible along with a friendly and efficient staff. The activities in Princess Live were amusing and had a great variety. We did not use any Shore Excursions but there were many to choose from and the ports were perfect. We would definitely choose Regal Princess again along with the many other Princess ships. A fantastic value for the price. We are Platinum Members and look forward to becoming Elite. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is ... Read More
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is lousy and cold, crew is unorganized, and the ship is a bit outdated. Food at the buffet is always cold and low quality, with the exception of the hamburgers and hot dogs. Buffet area does not have enough tables so you will always be fighting for a place to sit down. The Irish Pub service and food is questionable at best. Entertainment fails compared to other cruise lines. Most of the crew does not seem interested in their jobs. Tendering system is a complete failure as the crew does not even follow their own tendering policy. The itinerary is nice for a 7 day New England and Canada cruise but doe not expect much from cruise its self. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because we were looking for a short get-away and had taken this route a few years ago. However this time it rained and was cold in all the ports. We missed Saint John due to a tug dealing with a tanker and it was ... Read More
We chose this cruise because we were looking for a short get-away and had taken this route a few years ago. However this time it rained and was cold in all the ports. We missed Saint John due to a tug dealing with a tanker and it was freezing cold in Halifax. Bar Harbor is always a favourite port for us and it was enjoyable being there. Boston has a lot to offer but again due to weather we didn't venture too far except to the market area. We did find the Regal Princess to be too large for our liking and are used to smaller ships. The cruise director on this ship did not have the spark that we are used to seeing to keep everything moving. Maybe that is why the Captain was on the intercom most of the time. The shows we attended were very good, The comedian had an entertaining performance. I especially enjoyed how he made fun of passengers crowding onto the elevators. This is a constant complaint on a large cruise ship. The service was top notch and the food was excellent. Next time it will be in warmer weather and a smaller ship. We were fortunate to have a direct flight to New York from Vancouver and our stay at the Wagner Hotel was excellent. We were upgraded to a room with a view of the Statue of Liberty. The staff treated us very well. Be sure when you get a cab to the Port that the cabbie knows where to go. Our cab driver was not familiar and drove us through some back streets to get to the Regal. As my wife required a wheel chair to embark and disembark the ship we were most appreciative on the service we received. During a driving rain, Alberto wheeled my wife directly to our shuttle bus to get to Newark Airport. Unfortunately we arrived at the Airport at 10:30 and had to sit in the departure lounge until 6:45 PM to get our flight. Our connection could have been better. Read Less
1 Helpful Vote
Sail Date: October 2018
We started on our 25th anniversary and choose this trip every year because we love the fall foliage with the beautiful changing colours, crisp breezes, cleansing rains and wonderful rocking of the ship upon the autumn waters. ... Read More
We started on our 25th anniversary and choose this trip every year because we love the fall foliage with the beautiful changing colours, crisp breezes, cleansing rains and wonderful rocking of the ship upon the autumn waters. We’ve taken 5 or 7 days round trip cruises from New York and always disembark wanting more. We expect the unexpected and this trip was no exception as we had gale force winds which prevented us from going into port at St. John. The captain and the Princess Cruise staff rose to the occasion for this extra day at sea. We were safe, dry and continuing on to our next port. The ship is always clean, tidy, spacious and filled with warm, friendly staff and fellow travellers. There is a real family atmosphere onboard that develops and increases as the cruise goes on. The amenities are second to none whether it be the staterooms, dining venues or public spaces for relaxing or entertainment. We leave the cruise counting down the days until our next fall cruise with Princess! Read Less
1 Helpful Vote
Sail Date: October 2018
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back ... Read More
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back forth and banging. Very little sleep Bathroom flooded second night. Repaired and cleaned up quickly. Door at the end of hall was grew entrance. There was smoking on the other side.Every time door was opened smoke came into the hallway and into my room. Told the cabin steward and he said there was nothing he could do about it. Disembarkation was a Chinese fire drill. Shio was 1 1/2 hours late docking in a pouring rain. Having an auction for an upgrade is an insult. I paid enough for the cruise and sailed enough with NCL to get an automatic upgrade. The cost would have been at least $50/person. Whom ever came up with this idea should know I will probably never sail NCL again. Read Less
1 Helpful Vote
Sail Date: October 2018
Born in Calif I've never seen the Eastern seaboard to its fullest and thought this would be a great way to see the fall colors. We were about a week too late weather wise (our problem) but really when you can't use the outdoor areas (pool ... Read More
Born in Calif I've never seen the Eastern seaboard to its fullest and thought this would be a great way to see the fall colors. We were about a week too late weather wise (our problem) but really when you can't use the outdoor areas (pool or walking areas) where you to put 3500 plus passengers? TOO MANY PEOPLE! Ironically, it wasn't a problem when we had to tender (not sure why) nor a problem in leaving or returning to the ship. But God forbid you had their Any Time Dining and wanted to eat around 6:30pm. They give you a buzzer like they do in restaurants. We actually got that eventually dialed in (You can actually make reservations, but you can't get through to the reservation desk - only to find out when you finally do get through they don't take reservations between 5:30pm and 7:30pm it is first come first serve. So we figured that out, but I fully believe this type of dining leaves you with waitstaff that are not engaged with you or invested in your experience...Not the best but most nights not awful. Just need to find another way for us. Plus with that many people, there are not enough public rooms to put people. Too many staterooms, not enough public gathering space. Read Less

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