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Cruise Ratings
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1 Helpful Vote
Sail Date: October 2018
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our ... Read More
I traveled with my husband and my mom. We stayed in a 2 bedroom Haven villa. The room was beautiful. The Haven pool area was beautiful. Made, was the Valet in the pool area. He was wonderful. Great service and great personality. Our butler's name was Teo and cabin stewart was John. Loved them all. We chose this cruise for the scenery, which did not disappoint. The New England coastline was beautiful. Being in the Haven, embarkation was great. No lines, private sitting area. Once onboard, we were escorted to Cagney's for lunch. The food on the Gem, was very good, however, we had better food on the Pearl in Alaska in August of 2017. The soups all tasted the same - bisque and chowders should be thick. Both were runny and tasteless. The corn chowder tasted like pulverized canned cream corn. Watery, flavorless. At every meal, with the exception of two, our coffee was cold. At Moderno for breakfast, they bring a french press coffee pot to the table, even that was cold. The shows were good and the three of us enjoyed them. However, if it wasn't for being in the Stardust Theatre, we would have NEVER seen our cruise director Lorena. I have been on 20+ cruises and she is by far the worst cruise director I have ever had. She would announce the show and beat it. You never saw here anywhere on the ship, ever. When she made announcements over the PA system, you could not understand her. I never saw (except on the TV in the room) the assistant cruise director. Tours - Poor offering. This is the first cruise I booked my own tours, with the exception of Boston - and I wish I would have booked that on my own as well. We chose the Salem Witch Museum, which is NOT a museum. It is a bad enactment of the witch trials. Hooky, stupid, boring. Our tour guide Cathy (thank you NCL, NOT) spent the entire time on the bus yelling at the driver. How he kept his cool is beyond me. Every other word out of her mouth was Etc., Etc., Etc. Waste of money. Stop doing this tour. I can't believe it would even appeal to a young adult or child. Gift Shop - Hello, does anyone who is purchasing items for the gift shop realize that you are cruising to New England and Canada, and not a Caribbean Island? All summer clothes, beachware, flip flops. The temperature was COLD. How about a sweatshirt or t-shirt from one of the actual stops on the ship? All in all, I love Norwegian Cruise Line. I love their dining options. I did feel that the food on the Gem was not as good as other NCL ships I have been on, but I went on this cruise to see the scenery, which was beautiful. We will definitely cruise again, on NCL, however I will try to find out prior to booking who the cruise director will be. They make or break your trip. Read Less
Sail Date: October 2018
Our second time on the Regal and it was as wonderful as the first. Brooklyn Terminal is not the easiest to navigate but once you get there, it is uphill all the way. Easy check-in and fast embarkation start you off right. The ship is ... Read More
Our second time on the Regal and it was as wonderful as the first. Brooklyn Terminal is not the easiest to navigate but once you get there, it is uphill all the way. Easy check-in and fast embarkation start you off right. The ship is beautiful, cabins have ample room and storage, dining rooms are very nice and many to choose from, dining staff was efficient and accommodating with great menu choices and wonderful presentation, the Crown Grill was elegant with fabulous food and gracious dining, cruise director was incredible along with a friendly and efficient staff. The activities in Princess Live were amusing and had a great variety. We did not use any Shore Excursions but there were many to choose from and the ports were perfect. We would definitely choose Regal Princess again along with the many other Princess ships. A fantastic value for the price. We are Platinum Members and look forward to becoming Elite. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is ... Read More
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is lousy and cold, crew is unorganized, and the ship is a bit outdated. Food at the buffet is always cold and low quality, with the exception of the hamburgers and hot dogs. Buffet area does not have enough tables so you will always be fighting for a place to sit down. The Irish Pub service and food is questionable at best. Entertainment fails compared to other cruise lines. Most of the crew does not seem interested in their jobs. Tendering system is a complete failure as the crew does not even follow their own tendering policy. The itinerary is nice for a 7 day New England and Canada cruise but doe not expect much from cruise its self. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because we were looking for a short get-away and had taken this route a few years ago. However this time it rained and was cold in all the ports. We missed Saint John due to a tug dealing with a tanker and it was ... Read More
We chose this cruise because we were looking for a short get-away and had taken this route a few years ago. However this time it rained and was cold in all the ports. We missed Saint John due to a tug dealing with a tanker and it was freezing cold in Halifax. Bar Harbor is always a favourite port for us and it was enjoyable being there. Boston has a lot to offer but again due to weather we didn't venture too far except to the market area. We did find the Regal Princess to be too large for our liking and are used to smaller ships. The cruise director on this ship did not have the spark that we are used to seeing to keep everything moving. Maybe that is why the Captain was on the intercom most of the time. The shows we attended were very good, The comedian had an entertaining performance. I especially enjoyed how he made fun of passengers crowding onto the elevators. This is a constant complaint on a large cruise ship. The service was top notch and the food was excellent. Next time it will be in warmer weather and a smaller ship. We were fortunate to have a direct flight to New York from Vancouver and our stay at the Wagner Hotel was excellent. We were upgraded to a room with a view of the Statue of Liberty. The staff treated us very well. Be sure when you get a cab to the Port that the cabbie knows where to go. Our cab driver was not familiar and drove us through some back streets to get to the Regal. As my wife required a wheel chair to embark and disembark the ship we were most appreciative on the service we received. During a driving rain, Alberto wheeled my wife directly to our shuttle bus to get to Newark Airport. Unfortunately we arrived at the Airport at 10:30 and had to sit in the departure lounge until 6:45 PM to get our flight. Our connection could have been better. Read Less
1 Helpful Vote
Sail Date: October 2018
We started on our 25th anniversary and choose this trip every year because we love the fall foliage with the beautiful changing colours, crisp breezes, cleansing rains and wonderful rocking of the ship upon the autumn waters. ... Read More
We started on our 25th anniversary and choose this trip every year because we love the fall foliage with the beautiful changing colours, crisp breezes, cleansing rains and wonderful rocking of the ship upon the autumn waters. We’ve taken 5 or 7 days round trip cruises from New York and always disembark wanting more. We expect the unexpected and this trip was no exception as we had gale force winds which prevented us from going into port at St. John. The captain and the Princess Cruise staff rose to the occasion for this extra day at sea. We were safe, dry and continuing on to our next port. The ship is always clean, tidy, spacious and filled with warm, friendly staff and fellow travellers. There is a real family atmosphere onboard that develops and increases as the cruise goes on. The amenities are second to none whether it be the staterooms, dining venues or public spaces for relaxing or entertainment. We leave the cruise counting down the days until our next fall cruise with Princess! Read Less
1 Helpful Vote
Sail Date: October 2018
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back ... Read More
Great cruise. Parts and excursions were great Price was acceptable Cabin was terrible. End of hallway on 5th floor (5609) Below the kitchen for Magenta dining room. Noise all night. Pans dropping on floor, carts going back forth and banging. Very little sleep Bathroom flooded second night. Repaired and cleaned up quickly. Door at the end of hall was grew entrance. There was smoking on the other side.Every time door was opened smoke came into the hallway and into my room. Told the cabin steward and he said there was nothing he could do about it. Disembarkation was a Chinese fire drill. Shio was 1 1/2 hours late docking in a pouring rain. Having an auction for an upgrade is an insult. I paid enough for the cruise and sailed enough with NCL to get an automatic upgrade. The cost would have been at least $50/person. Whom ever came up with this idea should know I will probably never sail NCL again. Read Less
Sail Date: October 2018
Born in Calif I've never seen the Eastern seaboard to its fullest and thought this would be a great way to see the fall colors. We were about a week too late weather wise (our problem) but really when you can't use the outdoor areas (pool ... Read More
Born in Calif I've never seen the Eastern seaboard to its fullest and thought this would be a great way to see the fall colors. We were about a week too late weather wise (our problem) but really when you can't use the outdoor areas (pool or walking areas) where you to put 3500 plus passengers? TOO MANY PEOPLE! Ironically, it wasn't a problem when we had to tender (not sure why) nor a problem in leaving or returning to the ship. But God forbid you had their Any Time Dining and wanted to eat around 6:30pm. They give you a buzzer like they do in restaurants. We actually got that eventually dialed in (You can actually make reservations, but you can't get through to the reservation desk - only to find out when you finally do get through they don't take reservations between 5:30pm and 7:30pm it is first come first serve. So we figured that out, but I fully believe this type of dining leaves you with waitstaff that are not engaged with you or invested in your experience...Not the best but most nights not awful. Just need to find another way for us. Plus with that many people, there are not enough public rooms to put people. Too many staterooms, not enough public gathering space. Read Less
Sail Date: October 2018
We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual towel animal five of ... Read More
We chose this cruise secondary to the itinerary. The cabin was quite small compared to other NCL ships we have been on. Our steward did not turn down our bed three nights out of seven and did not receive our usual towel animal five of the seven nights. The food in the formal restaurant was inedible much of the time, had to go to the buffet or O'Sheehans for food after disappointing meals. The entertainment was the best thing on this cruise, professional and talented performers. The rest of the staff was either average or below average, not friendly, did not go out of their way. We did most excursions on our own as they were either half or one third of the price of going through NCL. I received a card as we celebrated my birthday on one of the days we were on the ship. They sent me a card and asked if there was anything they could do to make more day more special, please let us know. I asked for a reservation for 2 at the main restaurant and their response was it's their policy not to give reservations for a party of 2, so much for them making my day special. I will not be cruising NCL again. The final blow was that we had to wait almost two hours to disembark as there was a barge in the GEM's parking space, almost missed our flight. Horrible cruise. Read Less
Sail Date: October 2018
We picked this cruise for the destination and ports and because we like the smaller ships (we did a trans-Atlantic on the Epic in the spring and can now say we were on the Epic -- too big and too odd of a ship). This was our sixth cruise ... Read More
We picked this cruise for the destination and ports and because we like the smaller ships (we did a trans-Atlantic on the Epic in the spring and can now say we were on the Epic -- too big and too odd of a ship). This was our sixth cruise on Norwegian, two trans-Atlantic crossings and two 7/8 day cruises, so we had an idea of what to expect, but we were a bit disappointed in our experience on the ship. The port visits, though, were excellent and a driving trip to visit those areas is in our future. I tagged this "Random" because of a number of things -- the random selection of when movies and TV shows were shown on the cabin TV, the random choices of meals in the Grand Pacific, the random choices of themes in the Garden Cafe, and the random times that there was a 30-minute wait for seating in both dining rooms. I also added the "Sailing with the B Team" subtitle since the service, meals, and offerings weren't up to what we have seen before on our past cruises. Breakfast was fine since it is hard to screw up eggs, omelets, etc. on the buffet or in the dining room. The issue of service and food came up with dinner in the Grand Pacific. The standard choices were the standard choices that are on just about every Norwegian menu (steak, flounder, chicken, pork, and pasta). The daily variable menu choices on a couple of days weren't outstanding or exciting, leading my wife and I to comment, "Well, we can find something to eat, even if it is just appetizers." The option was to find nothing we liked on the themed buffet. Both my wife and I were disappointed several times, me with a steak without much flavor and her with the veal that also had no flavor. At one meal at a shared table (which we enjoyed) several appetizers were served cold (especially the spinach dip that should have been hot). Some special requests for the entree didn't get communicated well so substitutions for vegetables or other sides didn't show up. Most of the table asked for coffee with desert but it took action by the maiter de to get the coffee served -- after everyone had finished their desert. The service just wasn't there at times. Outside of the dining room, the singing entertainment seemed to be made up of lower-level performers. A number of people we talked to mentioned the atrium piano player who couldn't sing. We briefly listened to another group and didn't seek them out again. This was disappointing because we enjoyed listening to good performers in the evening in the atrium on other cruises. Other activities that were available seemed limited and didn't really appeal to us. Deal or No Deal is fun to watch the first time but is more of a racket at $25 a card to play with limited rewards. Another failure (and a Norwegian trait on other cruises) is the control of guests when there is a need to appear/line up for something. When we arrived in Bar Harbor everyone had to line up for the immigration officers. There were set times for different groups and decks to show up but there wasn't any type of check to see if someone was in the appropriate group, which meant anyone could show up at any time. This has happened on past cruises, too, which makes for longer lines filled with people who aren't supposed to be there. The staff never enforces who or when someone should or shouldn't be there. The same went for lining up for the tender trips in Bar Harbor and Newport. People grabbed early tickets (1, 3, 5, etc.) but didn't show up until they were calling 12, 14, 17 ticket numbers late in the morning. The feeling among those who were bumped by these late arrivals was that if you didn't make it when your number was called, you went to the end of the line. The ultimate failure of this was at the end of the trip in New York. Because of problems at the dock (not of Norwegian's making) everything was an hour late. When they finally started calling for the self-supporting people to disembark, there was a rush for the exits. At one point there was an announcement that if you were in a color group and your luggage wasn't available, you would be sent back (don't know if that was enforced). We ended up joining the "shuttle" group ahead of our color group because we needed to get to Penn Station in time to catch our train home (yes, we did what we complain about by jumping the line but the delay shortened what had been a comfortable window of time). Bottom line as far as the ship goes is that is was a nice cruise despite the little things and we are still keeping our reservations for a future cruise on Norwegian. As to the ports and excursions, we were very pleased -- although the excursion selection was tough to work through to balance interest and cost. In Halifax we chose the Hop On-Hop Off bus excursion. We got a good overview of the city and had an excellent guide for the first section who was knowledgeable and provided good commentary. We hopped off downtown to walk around and have lunch (and had a wonderful meal at Stayner's Wharf). The return to the ship also had an excellent guide; kudos to the company for their selection and training of their guides. We did a walking food tour in St. John and again had an excellent guide. We started with a beaver tail (a "Canadian donut") then cruised the City Market where we were given samples of Dulce, maple butter, candied and smoked salmon, a lobster roll, and a wonderful lobster tail pastry. In addition to the food, we learned the history of the city and area, had various architecture features pointed out, and worked in a visit to a restored theatre. When we were done, we had some free time to walk around a bit more. We booked another foodie tour for Bar Harbor and again the guide was very good (unfortunately my wife didn't make the tour; something from the buffet didn't agree with her and she wasn't up to the walk in the cold). The guide covered the history of the area as we walked to the first stop where we were served a delicious lobster bisque. Next stop was the Independent coffee shop, with a wonderful lobster roll, blueberry coffee cake, and a cold coffee delicacy. We visited the Bar Harbor Popcorn Shop for a tasty snack, then went to the Episcopal Church to view the Tiffany stained glass and hear about the Astors. Last stop was the Acadia Country Store and a slice of blueberry pie. None of the excursions for Boston appealed to us, so we opted for a Hop On-Hop Off bus tour. The service had a kiosk on the pier and the ticket price was the same as the on-line price so it wasn't a bad deal. The first bus shuttled us from the port to the Quincy Market area and stop 1 on the loop. We walked around Quincy Market and marveled at the variety of food stalls. We then picked up the bus for a 2-hour overview of Boston. Sully was an entertaining and knowlegeable driver/guide who provided a lot of background information. It was a quick overview that convinced us we need to return to Boston for an extended visit. A late lunch at the Quincy Market compled the day, followed by a down-to-the-wire return to the ship right at 3:30 (although we didn't leave until after 5 p.m.). Newport was a surprise -- we didn't pick from the limited list of excursions but didn't know what to expect. After a wait for a tender, we started a walk around the downtown, which turned out to be a nice place to visit and shop. On recommendation from a shop clerk, we made our way to The Mooring restaurant for lunch -- one of the best meals of the trip. We walked off lunch going back to the landing, where we had a bit of a wait for a tender. Bottom line for this is we accomplished our goal for this cruise -- to visit some places we haven't been to before. As mentioned, a road trip is in our future to return to this region for an extended visit now that our appetite has been wheted by this trip. Read Less
Sail Date: October 2018
We did the New England/Canada cruise to see something different. Loved loved loved the ports we visited. As to Norweigan, staff was wonderful. Food- disappointing. Buffet was ok, but the freestyle dining doesnt work. Had to wait ... Read More
We did the New England/Canada cruise to see something different. Loved loved loved the ports we visited. As to Norweigan, staff was wonderful. Food- disappointing. Buffet was ok, but the freestyle dining doesnt work. Had to wait to get a table every time. Nothing exciting on menu, no seafood, no filet, etc. Mediocre at best. You want a good meal, you have to do the specialty dining which is expensive. Royal Carribean's food was 10x better. I think this concept was done to get you to spend money for better food. Money...they really dollar you to death. Constantly trying to sell you lottery tickets and such. Bingo was $39 but you couldn't win the cover-all jackpot unless you did it in less than 47 numbers. End of the week they raffled off a cruise for everyone that paid. Woman that won was furious. $600 cruise for 2??? Lol. She would have to pay service charge, drink PKG, etc. Drink package was worth it. Good wine and liquor. Didn't like how they segregated everyone by the floor level/room class. We had a tour purchased through a private tour company for Bar Harbor. We couldn't get off the ship until everyone who purchase a tour through Norweigan got off and everyone who spent more on their cabin got off. We were late. Rooms.....incredibly small. Cleanliness....very clean, staff worked very hard. Entertainment.... The couple of stage productions we're good. Others not so much. Will cruise again, but not on Norweigan. Read Less

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