I will try to be as brief as possible. Since we booked a jr. suite embarkation was a breeze. We were onboard 15 minutes after stepping off the bus. Debarkation was the same. We weren't even asked for our passports. An immigration ... Read More
I will try to be as brief as possible. Since we booked a jr. suite embarkation was a breeze. We were onboard 15 minutes after stepping off the bus. Debarkation was the same. We weren't even asked for our passports. An immigration officer just stood there and collected our declaration forms as the line of people passed.
Check every receipt. We were overcharged for the first drink we bought. Check your room charges daily. There were charges added to our room twice that were not ours.
We did anytime dining, made reservations, but still had to stand in line for a table. What's the point of reservations? The food was hit or miss in the main dining room. The service was awful. 30 minutes between courses was the norm. Dinner lasted over 2 1/2 hours each night. Their favorite saying was "we are very busy." Gee, it's a cruise ship at dinnertime, imagine that. We had different waiters each night, same service. It appears they are severely understaffed. There are also items on the menu that have an upcharge.
The food trough (buffet) was limited, had the same items each day and was not open during some parts of the day.
Beware, there is a charge for room service after midnight.
There is no grill, pizza place or deli on board this ship.
We ate at Chops Grille one night. (one meal at a specialty restaurant was free members) The food was great, the service was as bad as the main dining room. The waiter had sweat running down his face from running around like crazy. There were four tables near us that had not been cleared of dirty dishes well into our meal. Had I not brought this to the attention of the restaurant manager they probably would never had been cleared. The meal lasted over 2 hours.
One afternoon we got a call from someone named Gary and he said there was a cancelation at the Chef's Table and offered us a greatly reduced price. We jumped on it. It was the most exquisite meal we've ever had probably anywhere. 7 courses with wine parings for each course. It was the highlight of our onboard experience.
Since there was no room service breakfast on the last day we went to the dining room. We ordered juice, coffee, cereal and granola. We got our coffee but no one came by with a Danish tray nor did our food arrive and 20 minutes later our number was called and we had to leave.
Unlike Princess or Carnival you are not allowed to bring water or soft drinks on board with you.
This cruise line wants to nickel and dime you to death or should I say five and ten dollar you to death.
The cabin was spacious and had a full, although small tub in the bathroom. The counter top was granite but very worn. The floor was stained and dirty. There was a walk in closet that was roomy enough for all our clothes. The balcony had two small chairs and a little round table. When I took the ottoman outside it was rather comfortable sitting in the chair with my feet up but they could have had much better furnishing on the balcony. The bed was absolutely horrible. After three calls someone finally came to look at it and they added 5 mattress pads to it but a worn out mattress is worn out, period. There were two distinct dips in the mattress, one on each side of the bed. They told us there was no replacement mattress available on board. We slept in a hole every night and woke up sore every day of the cruise. The cabin is under the lido deck. It is the only deck with jr. suites. There was constant noise from above. Chairs scraping, carts being rolled, people stomping, and the sound of water sloshing around. (the pool maybe?) The last night of the cruise was the worst. We could not sleep at all due to the noise. I guess they were cleaning all night.
There is no refrigerator in the room. It is a "cool box" to keep the cookies from melting.
There is no pen or paper in the room. They have stopped supplying them. Bring your own.
You have to request ice for your room and it took us three requests before we actually got some.Read Less