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1,503 Bermuda Cruise Reviews

We chose this cruise because of the embarkation out of Boston and that we would be in Bermuda for 2 1/2 days. Both embarkation/disembarkation was slow but we expected this. The ship was clean and easy to navigate. There were many ... Read More
We chose this cruise because of the embarkation out of Boston and that we would be in Bermuda for 2 1/2 days. Both embarkation/disembarkation was slow but we expected this. The ship was clean and easy to navigate. There were many activities scheduled, although we attended few. We had the spa package which included use of the sauna, steam room, jacuzzi, and wonderful heated tiled chaises. We went there every day. I read 2 books. Service was good, everyone was friendly, we did not encounter anything negative related to staff. We purposely booked an inside cabin as we have never done so in the past. It had plenty of space and we tend to overpack. We would probably book an inside cabin in the future. The room steward, Errol kept the room clean, we always had plenty of towels. He also left us towel animals every night. We attended all the variety shows in the theatre, most were good, we especially liked the acrobatic brothers, they were spectacular. Bermuda is beautiful. We did the Clearwater Beach excursion which is located in St. Georges. The beach was very nice, weather was good. There were several other beaches, as well as a nature preserve, walking distance from there. It included lunch which was a fish sandwich-(was OK, not really to my liking) and a Rum swizzle. We walked around the dockyard on the first day, went to Hamilton by ferry and returned on the bus on the last. We had the drink package, I rarely drink and my husband has a beer about once a week at home. I did try several drinks and did not feel bad that I only took a sip and set it down if I didn’t like it. The blended drinks all came with paper straws. The drink package seemed like the best value with the free at sea offers. We ate at Cagney’s one night, we both had the filet which was good, but the sides were pretty pathetic. My husband thought the mac & cheese was worse than the Kraft type. We ate mostly at the main dining rooms, Magenta and Grand Pacific which were very good. We ate at O’Sheehan’s which was mediocre at best. We went to the buffet a couple of times and there was plenty of selection and most was good. I am not sure what went on with the desserts there, a lot were gelatin based, very yucky. We took the stairs up and down, walked after meals on the outside decks. We did not go to the gym, we both gained a few pounds. which we knew was the consequence of eating without abandon. We would go on the Gem again and get the drink and spa packages as well. Read Less
Sail Date May 2019
5/17/19 Norwegian Gem A little about us - I am 62 and my husband is 72, we have been on 60+ cruises and although I cannot remember how many specifically with NCL, enough to be Platinum. We have sailed the Jewel class before, on the ... Read More
5/17/19 Norwegian Gem A little about us - I am 62 and my husband is 72, we have been on 60+ cruises and although I cannot remember how many specifically with NCL, enough to be Platinum. We have sailed the Jewel class before, on the Pearl, which we loved, so I was hoping for the same experience on the Gem. We were traveling with my sister-in-law (who has been on several cruises, one with NCL) and her 2 granddaughters, who had never cruised before. Rather than do a day by day review, I will break it down into sections. EMBARKATION/DISEMBARKATION Although it is probably not all NCL’s fault, I will NEVER sail out of Boston again. The total scene is a hot mess. If Boston EVER wants to see an influx of ships sailing from there, than they need to do something about the traffic into and out of the port. On Embarkation day they have a baggage check for your carry-ons in the Bliss Lounge and the Grand Pacific Dining Room is open for lunch. I highly recommend taking advantage of lunch here rather than dealing with the crowds at the Garden Café. SHIP The ship was very pretty and kept spotless. I LOVE this size of ship. It seems to have the best space to passenger ratio. I don’t remember ever feeling like the ship was overcrowded. CABIN We had an inside category IA cabin and it was TINY!!!! With the beds pushed together as a queen/king I literally had to sit on the bed and slide my legs UNDER the corner of a table to get to my side of the bed. I have never seen a cabin so small, however, I will say there was more than enough storage for the 2 of us. The bathroom, well that’s another story. The shower is a good size and has a sliding glass door vs. a shower curtain (which I loved), but the toilet was positioned so that anyone but a small child would almost hit their knees on the wall. I am not a large person (size 10) and I almost hit the wall with my knees. I can’t imagine a large person using that toilet. STAFF Everyone was amazing. Although we were never addressed by name by anyone, everyone was very friendly, helpful and respectful. I did not run into one rude or unfriendly staff member the entire cruise. DINING We ate at Cagneys, Moderno’s, Grand Pacific, Magenta, O’Sheehans and the Garden Café, so we made the rounds. Cagney’s was amazing and our server, Ankit, was incredibly friendly and helpful. We had a blast there and it set the tone for the entire cruise (we ate there the first night). We had a good time at Moderno’s and I like the new location where the Star Bar used to be. It was too noisy across from O’Sheehans. The food was good and plentiful – you could not possibly leave there hungry. We preferred the Grand Pacific dining room over Magenta. We had a party of 5 and in the Grand Pacific they gave us a table to six and removed a place setting. In the Magenta they squeezed us into a table for 4, which made it very tight. I also thought the Magenta dining room was tight in general. The food in the main dining rooms was mostly good and served at the appropriate temperature. My husband and I missed some of our favorites (shrimp cocktail, crab cakes, escargot, etc.), but we didn’t go hungry. I really enjoyed all of the different stations in the Garden Café, but they need to find a way to establish what line is for which station. Many people didn’t know what they were standing in line for. I also wish they had a drink station right at the front of the café. Many times I was just going for a drink and had to walk beyond the first food serving station for it. I DID like that coffee service was available at several spots throughout the ship in the morning – the Bali Hai bar, the casino and O’Sheehans (you could get coffee to go at all times in O’Sheehans). We ate at O’Sheehans a lot for breakfast and lunch. The only disappointment was when we arrived at O’Sheehans for breakfast one day at 10:50 AM (they’re supposed to serve breakfast till 11:00 AM) and were told that they were CLOSED until 11:30 AM so that they could transition to the lunch menu. In all of my NCL cruises I have only seen O’Sheehans closed once and that was at 5:00 AM, while they were cleaning the kitchen, which is an appropriate time since there’s not many people up at 5:00 AM. I was slightly annoyed that a 24 hour restaurant was closed for over a half hour in the middle of the day. Despite that, we didn’t go hungry as the Great Outdoors was still open. DAILY ACTIVITIES I found the activities lacking. Most of them were some type of seminar where they would try to sell you something at the end. I missed having trivia different types of trivia 3-4 times a day. There were a lot of dance classes, but I’m too old for that. Also, they held most of the activities in the Atrium, which is too small and lacked seating. It would have been better in Magnums Champagne Bar, which had a TON of seating. Imagine trying to do origami in your lap (because there were no tables) or standing up (due to lack of seating). ENTERTAINMENT We went to all of the production shows and none of them disappointed. They were all awesome and I believe that NCL has some of the best production shows at sea. I love that they still have a show band and don’t use canned music for their shows. During the evening there were several music options, either in the Atrium or Magnum’s. Both venues were always well attended. CASINO Although not everyone will care about this, I will share for those that do. The casino is TINY in comparison to other ships. The types of slot machines were limited and they were missing several of my favorites (only one Buffalo machine and not one Hot Roll machine). Also, the table minimum for Black Jack was $10 and they only had 2 of them, not to mention that BJ only paid 6/5 on these tables. I’m used to that on $5 tables, but not $10 tables. BERMUDA What can I say, Bermuda is GORGEOUS!!! This was our 4th cruise to Bermuda, so we’ve pretty much already seen and done it all, but we crammed as much as we could into the trip for our traveling companions, who had never been there. We did a 6 hour tour on Sunday, which took us all over the island and showed us the best landmarks. On Monday we caught the first NCL ferry to St. George at 9 AM and explored all day, not getting back to the ship till 11 PM. On Tuesday the weather was expected to be bad, so we just hung around the dockyard, went to Snorkel Beach and did some shopping. Would I sail the Gem again, probably, just not out of Boston. Overall, the cruise did not disappoint and we had a great time with family. If you have any questions, let me know and I’ll try to answer while everything is still fresh in my mind. Read Less
Sail Date May 2019
We take the Boston to Bermuda cruise each year around this time. This year we left on May 3, The Gem is new to Boston, and I think it is an upgrade from the Dawn. It is very similar, but It is newer with many improvements. The layout is ... Read More
We take the Boston to Bermuda cruise each year around this time. This year we left on May 3, The Gem is new to Boston, and I think it is an upgrade from the Dawn. It is very similar, but It is newer with many improvements. The layout is better, there is lots of outdoor deck space, and two pools outside. The smoking room is tucked into a corner, and the smoke seems to stay inside. The champagne bar is a much larger area than on the Dawn, and so is La Cuchina and Le Bistro. It also has a Spinnaker Lounge with panoramic windows on deck 13, and the Great Outdoors eating area in the back of the ship. Both are lacking on the Dawn, along with a card room and larger library. There is even a bridge viewing room. The decor is different and has been updated. We enjoyed exploring all week. Where it is the same is the great crew and staff. The food was the same, we enjoyed everything we had in the Pacific dining room, Garden Cafe, O'Sheehans, and the specialty restaurants. We never had trouble finding something we liked. Le Bistro had the most wonderful service. There was a well attended Meet and Greet on the first sea day. Lots of familiar people who do the trip over and over. People were familiar with the cruise it made it relaxing and calm. We did the wine tasting, lots of great information and a chance to try new wines. The shows were great, Blazing Boots, and Get Down Tonight, lots of energy, and great dancing. Though there seemed to be a sound problem the night we saw Get Down Tonight the music was very loud and it was hard to hear the singers. The Ukranian acrobats/drummers/dancers had a unusual act that left us puzzled about what we had seen. Don't miss the cabaret night with the singers. Our butler Josephine was great, she brought everything we asked, and came by to see us every day with treats, she was friendly and pleasant and seemed to be able to answer every question. We ate one dinner and two breakfasts in our cabin on the table and chairs which is great. The weather in the Boston area has been terrible this spring, cold and rainy. It was the same on the way down to Bermuda, we had a bumpy ride down, but it was perfect when we got there, sunny in the 70's lots of flowers. We will be back next year. Read Less
Sail Date May 2019
Hubby and I were on the Norwegian Escape week long cruise from NYC to Bermuda departing 12th May. It was our first time on Norwegian. Most previous cruises have been on Celebrity Reflection or Eclipse. We decided we wanted to try out ... Read More
Hubby and I were on the Norwegian Escape week long cruise from NYC to Bermuda departing 12th May. It was our first time on Norwegian. Most previous cruises have been on Celebrity Reflection or Eclipse. We decided we wanted to try out another cruise line and were fully prepared for this to be different to the Celebrity experience. The weather was not great when departing from NYC and for the 2 sea days before we reached Bermuda, this meant more people were inside and made the ship feel crowded. We felt this especially in the Garden buffet. We, therefore, used the main dining rooms for breakfast and lunch more often than we would normally to avoid the crowds. Cabin was great, plenty of storage for clothes etc, bed was very comfortable and the shower room was spacious, good shower pressure. Balcony was well enclosed and very comfortable even when it was windy. We thought the food was of a very high standard especially in the main dining rooms and service was very professional. Hubby is a cake connoisseur,however, and he said cakes were not great, even the cupcakes that were in the atrium cafe at additional charge were not great. We enjoyed the 2 theatre shows ‘Choir of Men’ and ‘After Midnight’ but I particularly liked the piano guys ‘Howl at the Moon’ they were great. The thing Norwegian did very well for me was the complementary dining experience. As I said the food and service was very good and I liked having 3 venues to choose from. The Manhattan Room was large and more like a traditional main dining room but it had the additional feature of the entertainment while you dine. Taste and Savour are smaller and feel more like being in a restaurant which was very nice. What we both missed most on the Escape, however, was appealing space on the ship outside our cabin to sit and relax. The Atrium Cafe, where you can have espresso coffee, was beside a busy bar, customer services and a stage where the entertainment team held the games and presentations so it was always noisy. The outside adult area wasn’t very appealing either, no pool and not very comfortable loungers. We enjoyed the cruise very much, Bermuda is lovely but we may not go back on Norwegian as overall, for our taste, Celebrity ticks more boxes. Read Less
Sail Date May 2019
Cruised with my husband and our friends. Don't sit on the port side of Spice H2O. The exhaust spits out little drops of oil that covered our clothes and Skin. There were drops floating in our drinks and covering the deck. ... Read More
Cruised with my husband and our friends. Don't sit on the port side of Spice H2O. The exhaust spits out little drops of oil that covered our clothes and Skin. There were drops floating in our drinks and covering the deck. Dining room staff was amazing. Specialty dining was awesome. We went to Cagney's, Moderno, and La Cucina. Beware of the upcharges if you have the dining package. There is actually an upcharge just to get into Bayamo even if you have the package. On the first night my friend and her husband asked for a Absolute Citron with diet soda at Cagney's...they brought her drink and said they were unable to make her husband's because they ran out of the vodka. Never heard that I a cruise before. Room Stewart did not replenish coffee, Creamer, Sugar. New beach towels were not replaced in room after use. Toilet smelled so bad...i think he needs a lesson on how to clean the bathroom. Bermuda was beautiful and I would definitely go back. Read Less
Sail Date May 2019
My family of four was looking for a last minute cruise leaving from New York for a bit of a getaway, and Norwegian Escape 7-night to Bermuda delivered. I was impressed with the family friendly activities and amenities for kids from the ... Read More
My family of four was looking for a last minute cruise leaving from New York for a bit of a getaway, and Norwegian Escape 7-night to Bermuda delivered. I was impressed with the family friendly activities and amenities for kids from the adorable splash park and water slides to the kids club, all the way to mini golf and the ropes course. More specifically, watching my two young daughters explore the various elements of the splash park and pool was a highlight of our time on the ship -- it had kids of all ages from babies to teens enjoying themselves, and never felt overcrowded. Regarding our dining experience, the buffet always seemed to have kids pleasers and a wide assortment of options for all ages, and the Manhattan room felt classy with great views and talented entertainers during dinner. I must say that the staff at all the dining facilities were very friendly and helpful throughout the cruise. Things that would have been nice to know - the shore excursion credit promotion: the dollar value is really spread amongst all the days evenly. Meaning, if you have a $150 credit, you need to book 3 excursions for 3 days, applying only $50 for each day’s excursions. Kids clubs: if you do not take a tour during the first afternoon, you will not be able to look at the facilities at all – they are adult free zones for all and parents will not be allowed in, even a few feet into the shared space. NCL Ferry to St. George – it gets full much before the scheduled departure time, and we saw dozens turned away trying to make it (like us), so either get there much earlier than the times called for and wait in line, or simply take the ferry ($5 each way for an adult with young kids free). Regarding the kids clubs, they have a nursery (ages 1-3), and a kids club (ages 3-9), which was an impressively a large space featuring different fun themes each day. However, even as a parent of a 3 year old that has been fully potty trained for months, it would have been nice to know that they simply offer bathrooms for kids, but nobody is offering to help them – for example, they told me they walked her over twice one evening, but couldn’t tell me if she had actually used the bathroom. Additionally, both kids program areas do not allow parents inside when operating, which I would think is for security reasons, however, as a mom to two very friendly and outgoing kids that went willingly the first night for an hour or two, and the second – they were vehemently opposed to heading back again for the remainder of the 7 night cruise. It would have been nice to figure out a way to make them feel comfortable, however, none of the staff really seemed to go out of their way to try and help or form a connection with the kids, which seemed odd. As for the cabins, we had a balcony cabin (9218), and the size was as expected, with a great view out of the balcony both in Bermuda and sailing back into New York City. However, on most nights, there was a heavy banging noise coming from the floor below our room – enough that we could feel and hear it repeatedly for hours, several times a day (6:30pm, 6:30am and at points throughout the night). It both made it hard to fall asleep and woke us up several times. It certainly was a topic of conversation for those on the same side of the ship in the mornings by the elevators, and those on the other side seemed unaffected. I eventually said something at customer service a few nights in, although it was not resolved for the duration of the cruise. Otherwise, the cabins were nice, and as expected – meaning, I would just book a cabin on the other side or different floor! A random comment about the ship was regarding the smoke smell that emanated from the casino and into all the open area and middle of the ship as a result. My family made it a point to try and avoid walking through the whole middle section of the ship, and opted for going up/down/outside or in hallways as a result. I understand that they are allowing smoking for those in the casino, but it really affected our decisions such as not to eat at the specialty restaurants I had potentially wanted to try, but were in the vicinity of the smoke smell. Also, the hallway heading to the kids clubs also had a pungent (toilet) smell, which was a joke amongst parents dropping their kids off in the kids clubs. I would hope there is a solution for those, as it taints the experience on such a great family friendly ship. Bermuda had spectacular beaches – the light, clear and beautiful blue water which was stunning. The two beaches we went to were clean and fun for the family. We initially took a bus, which was extremely inexpensive and relatively easy, although the most expensive taxi/minibus for a family of four was only $32, which we took on the way back, especially since if you arrive or depart by bus you will need to climb up many stairs (which we did with 2 strollers!). Horseshoe Bay had a pink hue to the beach, which was beautiful, as well a special lagoon that kids, and adults, can enjoy on the right as you enter, but we did not notice until our way out! Notably, the beach in walking distance from the ship, Snorkel Beach Park, was really fun and offered an easy getaway packed with fun activities – we utilized the kayak and paddle board, and simply hung out on the beach the day of departure which was a true highlight of the trip! In short, this is definitely a cruise line and ship I can see me and my family coming back to – my husband thoroughly enjoyed the ropes course and waterslides, and I enjoyed the entertainment I could make it to – with 2 young kids, it was limited. However, we would most likely look to return to this line/ship when they are a bit older. The destination, Bermuda, was beautiful and breathtaking, and we thoroughly enjoyed the balcony view both in port and on the way back as we had front row seats and felt as though we could reach out and touch both the Verrazano Bridge and Statue of Liberty as we returned to New York City. All in all, an extremely memorable first vacation with a family of four! Read Less
Sail Date May 2019
I like the Boston to Bermuda because you don't have to fly anywhere. One of my granddaughters is not fond of flying! One of my granddaughters is on a Gluten free diet. Solistio, our waitress, was very helpful in explaining how to ... Read More
I like the Boston to Bermuda because you don't have to fly anywhere. One of my granddaughters is not fond of flying! One of my granddaughters is on a Gluten free diet. Solistio, our waitress, was very helpful in explaining how to order her meals the night before for the following day. The entertainment was great. Shout out to Ferdie. Also, the photo-graphers were fun. I like that they are not in your face all the time like they used to be. One of the photographers had a unique style of taking shots but once we figured out what was going on, it worked! I was disappointed that there was no info on board regarding the free Ferry to St George. We found out about it at the Tourist Info Booth on the island. Also, the chairs in the M..... dining room are very uncomfortable. You can not sit up straight in them. Same for the chairs in the Spinnaker Lounge. They are too big (and uncomfortable). Also, I would like to thank the IConcierge. He was very helpful and I think he could use a partner! It was a very busy desk! I am ready to go again! Eileen Read Less
Sail Date May 2019
We started out visiting NYC a couple days before departure around WTC area. Terrible weather but the World Center Hotel was a perfect spot to visit what we wanted to see. On the day of embarkation we took Uber to Jersey port at a cost of ... Read More
We started out visiting NYC a couple days before departure around WTC area. Terrible weather but the World Center Hotel was a perfect spot to visit what we wanted to see. On the day of embarkation we took Uber to Jersey port at a cost of $100 for under 10 miles on a Sunday morning. The driver was actually shocked at the fare & said a cab probably would have been cheaper. At the pier check in was amazingly fast as we were suite guests (Celebrity Suite 6106). As is always the case we were privately escorted to the Retreat Lounge (formally Michaels). During our walk there our first impressions of the Summit’s current overhaul were nothing short of amazed. We had just gotten off the Infinity (a clone sister ship) 6 weeks prior and she is in desperate need of her own refit. To see the “before & after” differences were spectacular. Checking into 6106 we noticed how bright the interior now was compared to the other Celebrity Suites we have been in over the years. Off shades of white really made the suite much more pleasant than the darker rooms of before. I don’t know how long the white couch will hold up but for now it was like new. There is one extremely weird sized chair in the l/r that is seriously uncomfortable. The bedding was all new as well as was all the deck furniture. A major drawback is they have removed the outdoor table so dining on the veranda is no longer an option. We asked our butler (Carlos) if a lounger could be placed on the veranda & one was delivered with an hour. As I said everything is new except the old jacuzzi tub which gave us a nasty problem when the jets were activated. A dark oily film came out of the jets leaving a horrible brown ring on the tub each time it was activated. I won’t bore you with the details of our inability to get it fixed but the issue was never solved. I can’t offer an opinion on the main dining room service as we never ate there but its new interior really was nice. We ate mostly in Luminae with a couple side trips to Qsine & Tuscan. All were exceptional. Luminae’s menu can be a little unsettling at times (cold red beet soup with eel) & there were several times I had to order off their menu (using the one offered in the main dining room). Finally I found Luminae’s maitre d’ sort of condescending & a little obnoxious but he was definitely the exception as all the crew was as friendly as any ship we’ve even sailed on. The food in the two speciality restaurants was worth the cost. Outdoors the new Retreat sun deck is quite nice. At the extreme forward end of ship it is located atop deck 12. Being totally enclosed with glass the cooling breezes are cut off if you choose to sit in the middle. I recommend seating on the port or starboard sides if you can find them. Simple food items can be ordered there as well as all kinda drinks. If there is a drawback it’s that the infamous “chair hogs” have found their way up there & will lay claim to every nice hooded cabana lounger very early in the morning. Numerous times did I walk by these 2 person chairs and never saw anyone inside; just old towels & paperbacks. This area is for suite guests only but there is no one checking at the entry gate. The entertainment was usual cruise fare although the comedy acts were better than the norm. The age of the onboard crowd was extremely older than anticipated with very few young folks & even fewer children. I dunno if this is a plus or minus for you but it is what it is. While in Bermuda all three days had ambulances arrive at the pier & transport a passenger away. It was a very very old crowd. Regarding Bermuda- get a 3 day travel pass. You pick them up at a booth right on the pier. This allows you to travel on the bus (we did once) & ferry (we did a bunch) without restrictions. Although we didn’t use one I also can recommend renting an electric Twizy (about $100 a day with a 50 mile range). Google it and decide if the thing is right for you. Avoid mopeds & scooters at all costs...they’re death traps. The ship’s pier is not really near much of anything (sans the surrounding touristy stuff) so transportation is a must. Another recommendation here is stay away from Horseshoe Bay beach unless you’re a fan of hundreds of people. I know it’s recommended but you’re going to regret it once you get there. Many other pink sand beach options exist without the huddled masses taking up every square inch I highly recommend Clearwater out past the airport. We were one of 6 people there & there’s a cool restaurant next to the beach. Dining anywhere in Hamilton is mind numbing expensive...be prepared. The only excursion we took was a nighttime glass bottom boat tour out to the reefs & a sunken ship. It was a fantastic trip & I highly recommend it. We ventured off to the aquarium & zoo on our own. It was uninspiring but inexpensive. Disembarking was a breeze as again we were privately escorted off the ship & we able to avoid the long lines. We took the Celebrity shuttle back to the airport. This trio was definitely a 4+ out of 5 star trip. Read Less
Sail Date May 2019
As a solo traveler, I booked last minute on a Sail Away offer. No free at seas with this, but good value for a balcony cabin. I like this particular itinerary because it allows for a restful vacation. My work is fast-paced and my vacations ... Read More
As a solo traveler, I booked last minute on a Sail Away offer. No free at seas with this, but good value for a balcony cabin. I like this particular itinerary because it allows for a restful vacation. My work is fast-paced and my vacations are often a way to escape, pun intended, to be alone, have some needed quiet time. Friends ask me how I find solitude on a ship with thousands of people. I must say that the Norwegian ships I've traveled on thus far offer that. I can always find a quiet spot, often on deck eight. I've done the Bermuda cruise out of Boston (on the Dawn) as well as New York. The first day or two at sea allow for a detox from my busy life. Staying in port for 3 days takes away the self-imposed pressure of having to visit a lot of places. Having been to Bermuda and some of the more popular beaches before, I chose to simply walk to the nearby Snorkel Park and enjoyed floating in that luxurious water. I didn't need to run around and shop, and the free tender that Norwegian offers over to St. Georges is a pleasant ride even if not going ashore. The only negative thing I can say, is service at the Supper Club, which I attended on a couple of occasions, was lackluster. It seems like more attention was given to people ordering drinks (for $$$) as opposed to myself who just wanted iced tea and/or coffee (no $$$). Seriously considering making the Bermuda Cruise an annual retreat. Read Less
Sail Date May 2019
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to ... Read More
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to sit and waited about 45 minutes. The terminal had long lines but they moved very quickly. Disembarkation was chaotic. So many folks decided to walk off, (we did because we had booked a flight at noon). The space was not large enough. People were waiting with loads of luggage, yes golf clubs as well as huge bags and wheelchair passengers too. There was even a ruckus between passengers and security had to be called. Once we got off the ship it was quick and easy. We caught a cab and made our flight in plenty of time. The cruise company does such a good job moving luggage and special needs passengers, I don't understand all the walk offs. They used facial recognition so we didn't even show our passports. Literally took 5 minutes. Our balcony cabin was ship shape. Loved the new colors and plenty of storage. Loved the glass showers. The gave us full size lotion which I appreciated. Our steward Jayesh was timely and we never wanted. Did not feel the need to upgrade. Dining room was very nice with lots of 2 tops. The best food in the Oceanview cafe is at the very back where they had 3 different types of grills going for fresh food. We ate at Sushi on 5 twice as it was a calm haven. We found the entertainment to be very good and always found a seat. The bartenders around the pools worked very hard, especially making all those frozen drinks. Their service was quick, professional and fun. I had a very good treatment at the canyon spa. I wish their sitting area was more welcoming. It seems like an afterthought. It is at the entrance to the fitness area. We had one little blurp with a door banging above our cabin in the womans dressing area. The seas were a bit chippy and we heard it the first night. I went and found the problem and brought it to the attention of the girl who was servicing the area. She took care of it and we never heard it again. i liked that we did not have to go through guest services and maintenance,that the first person we talked to took care of it. The dockyard has lots of cute shops and a wonderful fort and museum. it is worth the $. We took the ferry $4.50 vs cabs which were outrageous. Hired a guide Millard Lightbourne for one day and had the very best tour of the whole island. It is a set price, $50.00 an hr. the vehicle could hold 6 persons and was clean and comfortable. We felt we really got a feel of this beautiful island. Read Less
Sail Date May 2019
All in all the cruise was very nice. My wife and I liked Bermuda the last time we sailed there. Pros: Restaurants were top notch. We had selected the specialty restaurant package last time we cruised, and this time my wife said: ... Read More
All in all the cruise was very nice. My wife and I liked Bermuda the last time we sailed there. Pros: Restaurants were top notch. We had selected the specialty restaurant package last time we cruised, and this time my wife said: "The food and service is so good in the complimentary restaurants, we don't need the specialty restaurant package". Entertainment was great. We only took advantage of a couple of the venues, but they were very entertaining. We attended our first art auction. Mostly because we were curious. There were a couple pieces we could afford, but most was WAY out of our league. Staff was friendly and conscientious. Cabin was a Balcony, and had more than enough room for me and my wife. The shower stall was smaller compared to a mini-suite, but it was sufficient for our needs. Cons: Ship was too big with too many people for us. We will most likely choose a smaller ship next time. At Taste and Savor restaurants, they had salt and pepper mills that looked exactly alike. Sometimes we had a salt and a pepper, but had to try them over a dish first. Sometimes we had two salts, and sometimes we had two peppers. Be careful with the internet if you buy it. You log on using "login" and log off using "logoff". It's usually "login / logout" or "logon / logoff". I made a mistake and burned through a couple hours of my 250 minutes. The friendly internet manager gave it back to me without an argument. Karaoke: They only had one tablet for signing up to sing. There was no list posted for the songs that they had. So you had to search over and over for songs you knew that they didn't have. I have mentioned to them twice that they ought to have loose leaf binders with lists of songs for people to browse before they order. The Cigar Lounge: This is one of the most important amenities for me. I enjoy sitting down in comfort enjoying a fine cigar and I choose Norwegian because many of their ships have indoor Cigar Lounges that are roomy and comfortable. On our last cruise on the Breakaway, the cigar lounge sat next to an indoor bar with a door to the outdoor bar on the deck. Cigarette smokers were allowed to sit at the bar and at the tables to smoke on the deck. They even had a couple of tables fenced off for cigar smokers. On the Escape they changed these rules. So all the cigar and cigarette smokers crowded into the Cigar Lounge taking up all the seats and putting out a smoke load that the air handlers couldn't take care of. On the first night, when I walked in at 9:00 the smoke in the air was so thick you could cut it with a knife. When I left, my clothes stunk so bad, I designated that outfit as my "smoking outfit" and changed into it each time I wanted to use the Cigar Lounge. It was like this at least half the time when I was in the Cigar Lounge. I felt bad also for the cigarette smokers many of who waved their hand in front of their scrunched up face when they walked in. This was a huge disappointment, and will prompt me to consider other Cruise Lines. If the Cigar Lounge isn't enjoyable, then what's the sense. Read Less
Sail Date May 2019
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub ... Read More
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub is to high, no Bar as you get into the tub. You have to reach around a glass partition to grab the vertical shower holder. No floor mat in tub they have this small built in bedded in the floor of the shower. If you the ship moves a little fast and you slip you are a goner. The soap are in big bottles low in the tub so you must have to hold them with two hands . Very dangerous unless you are in port. The light overhead in the bathroom are to low to do a wet shave. Next item, if you want to read the bed side lamps are below the mattress. Try reading that way. With all said a done the entertainment was first class. The people in the retreat lounge were great. The only thing i would suggest until they fix the problems in the bathrooms in S1 category and unless you are under years young I would pass. We are booked next year for the day Bermuda cruise in Aqua class. Read Less
Sail Date May 2019
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I ... Read More
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I thought I'd review the cruise. Despite our multiple cruises on this ship this was the first time we left from Cape Liberty Cruise Port. Not the best experience, only two lines/metal detectors for non-suite guests, checking in took at least 45 minutes to an hour, the slowest we have ever experienced. Luckily the rooms were immediately ready so we were able to ditch our bags and have a pleasant if somewhat crowded lunch in the Ocean View Cafe. We found most of the significant changes to involve the cabin (I will describe below) and in the Ocean view cafe. The Cafe located on deck 10 aft of the pool used to have a mostly linear configuration. This has now been changed to one of multiple stations with lots of empty space, allowing for an easier flow of passengers feeling less crowded. Most of the stations were similar and or the same to pre retrofit. A new bakery station featured wonderful freshly baked breads and pastry, super fresh and tasty bread sliced per order, with different breads featured daily! We generally like the Indian and Asian selections, as well as the carving station, and cold salads. All remained excellent. A fromagerie was added featuring a nice selection of cheeses. Breakfast remained the same always tasty and rapid. One great idea was the addition of sinks allowing diners to wash their hands (though most do not!). One new station is a make your own Cesar salad station. Problem is it relies on a mixing bowel that is used over and over by passengers, not the most hygienic concept. Moving aft there were changes at the sunset bar that were not to our liking. The canvas ceiling was removed and replaced with wooden slats that do not protect from rain or sun. All the nice wood and brass at the bar was replaced with Formica and veneer, quite cheap looking. Midships the library, i cafe, and other spaces were removed and replaced with more inside rooms. I cafe not located next to guest services is quite small with a markedly decreased number of computers going to be a problem when we need to print boarding passes. We mostly have our dinners in the MDR/ Cosmopolitan restaurant, fixed seating late. There were cosmetic changes to the dining room. The central columns are now white glass like structures instead of wood. Glass railing on upper floor is now frosted. New chairs and carpet. UNFORTUNATELY the menu has not changed in over a decade and is becoming boring and tired. Many of the dishes are presented like and taste like diner food, nothing elevated. The waitstaff however remain excellent and competent and are becoming unable to sell the menu on any given night. An extensive and great wine list which far exceeds the level of the food.As always the Martini bar was a great place for drinks before dinner, great selection of liquors and fun competent bartenders. production shows in the theatre were new (at least to us) and were very good. Guest acts were also very good. Too much use of DJ's at the pool both during the day and at the pool parties. Need to get some fun Caribbean bands back. Overall the service in all venues remains terrific and competent and it is the people and service that make for a great cruise. One port on this trip 2.5 days in Bermuda a beautiful island. We bought a transportation pass and went to the beach and town on our own. An easy island to negotiate. Beautiful horseshoe beach. Ferry rides to Hamilton and St. George are fun, and the towns offer excellent shopping, dining, and history/architecture. Tuscan Gril was marvelous with great food and service. Read Less
Sail Date May 2019
We chose this cruise because of the itinerary. Having been to many other Caribbean Island this was the only cruise that went to Bermuda at the time we wanted to travel. The ship was, without a doubt, absolutely beautiful, clean and big. ... Read More
We chose this cruise because of the itinerary. Having been to many other Caribbean Island this was the only cruise that went to Bermuda at the time we wanted to travel. The ship was, without a doubt, absolutely beautiful, clean and big. Our balcony stateroom was well appointed with abundant storage and the trip down and back was flawless. Kings Warf served our needs for the two days in port. Taxies, busses and ferries were available for those wishing to go elsewhere on the island. Bermuda isn't cheap, so plan accordingly. We ate most of our meals in the Windjammer were there was an abundance and variety of food to please anyone. The only specialty dinning venue we ate at was Chops which was excellent as usual. Service on the ship was excellent and lived up to Royal Caribbean standards. The only detractor for us was the entertainment. Aside from one good headliner show "We will Rock You", the other show Spectra's Cabaret left us scratching our heads as to the meaning. so we left after 10 minutes. Read Less
Sail Date May 2019
When the prices went down dramatically we decided to take a last minute cruise out of Boston. Since we live there, there was no flight needed. We have been to Bermuda before and enjoy having 3 days in port. We knew we were taking a ... Read More
When the prices went down dramatically we decided to take a last minute cruise out of Boston. Since we live there, there was no flight needed. We have been to Bermuda before and enjoy having 3 days in port. We knew we were taking a chance on weather at this time of year. But it turned out better than we expected. Partly sunny with temperatures in the mid 70s. Embarkation was fast, we arrived around 10:30am, dropped our luggage off and proceeded up the escalator to check in. We were group 4 and waited about 20 minutes before being called to board. We booked a guarantee balcony. We were assigned a mid-ship balcony on deck 10 and then put a bid in for an upgrade. We got the bid and ended up with an aft-mini suite on deck 11. I loved it! We were directly in the middle and had great views! It was room 11156. We had 3 people in our room. I slept on the pull-out couch which was ok for one person but I would not suggest 2 people sleeping there. It was kind of hard, so we requested a mattress pad and that worked great. We left the couch made as a bed the whole trip and still had plenty of room to walk by to the balcony and use the desk. The bathroom had a bathtub. The sides of that are pretty high and could be difficult for some people to get in. Also the sides of the tub angle in so when rocky we had to stand side ways to be steady. There were no towel animals until we asked the steward for a couple. She did say she was instructed not to do them unless asked. So if you like them, don't forget to ask! We ate at a few places: the main dining hall the Grand Pacific, the buffet, the Great Outdoors, Magenta, O'Sheehan's (all 5 of those complimentary), Cagneys and Maderno (both for a fee). My parents were Platinum so they got both of those free. I liked all the restaurants but Maderno is not my favorite. I would not do that one again. I like choosing a meal and having it served completely rather than waiting for things to come around one by one. We really like the Great Outdoors when it was warm. It's a smaller version of the buffet and you can sit outside either undercover or not. I made reservations for the main dining rooms prior to boarding. We made specialty dining reservations on boarding day because we didn't know my parents qualified for the free specialty dining until we got to our room. We went to some of the shows. We enjoyed all the shows with the Production Cast Singers and the Chernov Brothers. The Chernov Brothers turned out to be different than I expected, don't miss it! We missed the piano playing comedian. He only had one show on our trip and it turned out to be during one of our specialty dining times. We saw a sneak peak on the first night at the welcome aboard show, not sure it that is what it's called, but it's when they show you a sampling of the entertainment. We heard from others he was great! We also went to some trivia, bingo and origami crafts. They were fun. I did not have the drink package, so I stuck mostly with the drink of the day. I also go a couple bottles of wine. The waitress held those for me and brought them out at each dinner when I wanted them. All the staff we interacted with were great. We especially liked Novi in the Grand Pacific and Sarah, Sarah, Sarah for China who did a lot of activities like bingo. Since we had been to Bermuda before and did not pre-book any excursions. We ended up going to the National Museum of Bermuda (the fort you see while docked), took the ferry to Hamilton and went to the Ocean Discovery Center, went to Gibb's Lighthouse, and did some shopping at the dockyard. Read Less
Sail Date May 2019
My family and I have only sailed with Norwegian during our past 3 cruises, however, Royal Caribbean is now our favourite! We sailed on the Anthem on April 27th - May 4th with 5 adults. GETTING TO BAYONNE: We missed how easily ... Read More
My family and I have only sailed with Norwegian during our past 3 cruises, however, Royal Caribbean is now our favourite! We sailed on the Anthem on April 27th - May 4th with 5 adults. GETTING TO BAYONNE: We missed how easily accessible the port on Norwegian was compared to Bayonne for Royal Caribbean. We took the greyhound bus from Toronto to the Port Authority terminal in Manhattan. Instead of taking a cab to Bayonne, as we got to Manhattan at 5am, we decided on taking local transit. LESSON LEARNED, TAKE A CAB OR AN UBER. It'll cost about $80+ with tolls. For local transit, we got off at the Port Authority Terminal and walked over to 33rd Street where we took the PATH Rapid Transit System train to Newport station. It was about $2.75. From there we walked over to the Newport Light rail transit which was another $2.75 I believe and got off at 34th Street. We read from an earlier post that the 2 mile is walkable from 34th Station to the port of Bayonne. IT IS NOT. There is construction there and sidewalks were closed off/ Some stretches were not walkable, so, therefore, we took an uber for $25. EMBARKATION: We got there at about 9:30 am, even though it said our check-in appointment was at 1:30-2pm. COME EARLY! There were barely any cars in the line, however after 12pm, the line was very long. We dropped our luggage off with the porters who will then load them onto the carts for you. We did our self-check in online, so we brought our set sail pass tickets and were guided to the seated area. OOPS. Even though you did your self-check in online, still go to one of the check-in stations as they have to stamp and check you in. Coffee, tea and water was provided while we waited which was nice. We didn't sit for too long as around 11am, everyone was allowed to board the ship. TIP: book your activities (North Star, Ripcord by iFLY) as soon as you get on the ship on the 5th floor using the Royal IQ ipads as the activities get filled up FAST! PORTS: Bermuda was beautiful! We were thankful to have warm, clear skies on both days. On the first day we took a ferry to GORGEOUS Tobacco Bay. We each purchased a two-day pass for 31.50 each from the booth, which was a 2 min walk from the ship. Using this pass you can take ferries and buses around Bermuda without having to carry tokens or exact change. The ferry was very nice to St. George, which was about 40 min from the naval dockyard. Tobacco Bay was about a 20 min walk from the ferry dock. If you love to snorkel and swim with beautiful fish, with calm, cool waves, Tobacco Bay is for you! It's a small, less crowded beach, with facilities including an indoor rinse off station. Perfect for families with small children as well. We stayed overnight in Bermuda, however there was not much to do during the night as many shops were closed in the naval dockyard. The next day we took a local bus to downtown Hamilton. The locals on the bus and in Bermuda were super friendly. The bus took about an hour to reach Hamilton, but it was a great experience. Hamilton is beautiful, and a good place to visit if you do not want to go to the beach. BOSTON: It was a wet, rainy and cold one. We didn't really plan on doing much, so we just explored Quincy market and tried their famous clam chowder. Really good! A lot of our fellow guests also agreed that we would have rathered stayed an extra night in Bermuda than to go to Boston. DINING: We ate at the Windjammer buffet for breakfast and lunch and dined in the main dining rooms for dinner. The Windjammer had a great selection for everyone. I wished the buffet closed a bit later than 9PM. There was an indian cuisine themed night, as well as a seafood night, which had clams, bay scallops and shrimp which we enjoyed. We did my time dining and dined in all 4 of the main dining rooms, however Silk was our favourite. Special thanks to Ygnacio (Yggy), for the most memorable dining experience ever. He was very friendly and full of energy which we loved! On the last night there was a moment of appreciation for the staff where they danced, and Yggy put on a show with his dance moves. The food in the main dining room was great. We enjoyed their beef courses each night, prime rib, beef tenderloin, striploin, etc, as although was not cooked to perfection each night, was still tender and delicious. There was a lobster tail night, as well as a Royal Caribbean 50th anniversary night which they serve a special personalized cake that was delicious! CABIN: My parents stayed in an inside stateroom with a virtual balcony on deck 8 and my siblings and I stayed in a balcony stateroom on Deck 7. Our stateroom attendant Claudia was very friendly and did an amazing job ensuring everything was clean and ready. Our room was very spacious even for 3 adults, and there was plenty of space to store your luggage. Entertainment and Activities: We had 3 days at Sea so we did a lot of activities including the Ripcord by iFly and Northstar. the Ripcord by iFLY was ok, my sister loved it. The instructors go through a mini-course to teach you the positions and hand signals they use while you are flying. I am afraid of heights but the Northstar was not too bad! We were able to do both iFly and Northstar twice as we walked in and asked if there were any no-shows for reservations. Bumper cars were super fun as well as the mini competitions they had throughout our cruise. The sports staff were fun and very friendly. Spectra's Cabaret was our favourite! Be sure to reserve the shows too! The Gift was a bit confusing, however the dancers and the production team was amazing. Especially on sea days, don't even bother going into the Solarium as it will be occupied with towels on chairs, not people on chairs. The indoor pool was nice on cold days. We used the gym a few times and thought it was great. Plenty of machines, smith machine, rowing machine, elipticals and treadmills as well as free weights. SERVICE: I would love to thank all the staff on the Anthem of the Seas. There were some that made our experience incredible, but overall, everyone was super friendly and we had a wonderful time. There were some guests who were very rude to the staff members, but they still maintained their professionalism. They work very hard to make our cruise trip enjoyable and I want to thank each and every one of them for that! DISEMBARKATION: It was a smooth process as you got to choose whether you wanted to carry your own luggage off with you or have it taken down to the night before for you. A cab back into the city cost $90 including tolls for us, although there were some asking for $120+. OVERALL: My family and I had a great time! This is our first time cruising with Royal Caribbean and we noticed how spacious the entire ship was including staterooms, etc compared to the ships we've been on the Norwegian (Spirit, Jewel, Getaway). We loved the Seaplex as it was indoors and had plenty of activities to do. I'm glad we decided to try out Royal Caribbean, rather than always sticking with Norwegian. Be careful however, that some things require a fee especially when they ask you for your stateroom # or seapass card. We were on our way to watch The Gift and they had a popcorn stand. Thinking it was complimentary we asked for some, in which they asked for our stateroom # and realized it cost $2.75. Overall it was an enjoyable vacation and would definitely cruise with RCL again! Read Less
Sail Date April 2019
Sailed 4/27/2019 to 5/4/2019. We chose this cruise because we loved Bermuda the first time we sailed there a few years ago and the Bayonne cruise port is in driving distance from our home. Check in was by far the easiest in the 15 ... Read More
Sailed 4/27/2019 to 5/4/2019. We chose this cruise because we loved Bermuda the first time we sailed there a few years ago and the Bayonne cruise port is in driving distance from our home. Check in was by far the easiest in the 15 cruises I have taken. Ever. We uploaded our own photos and did the pre check in prior to cruise day. Do this otherwise you will be standing in a separate line for them to do it for you. We arrived to the port around 10:15 am or so. We were on board by around 10:45 am. This counts unloading our luggage with a porter, finding a parking spot in the garage, standing in a very short line for Gold passengers and getting checked it. The ship is lovely and has many high tech features. This is the biggest ship we have sailed on so far. I was a little nervous. It didn't typically feel very crowded except for when they brought out the watches and other items for sale. Bionic Bar also got a little crowded at times. Solarium was tough to find a spot during the day partially due to chair hogs but around 5:00 pm or so, it was much better. It was nice to get away from the hundreds of small children and strollers aboard. Check out the Solarium on deck 14 for breakfast as it is less crowded than Windjammer. The selection is more limited but we always found something we liked. It is less chaotic and crowded than the Windjammer. We ate breakfast in one of the MDR's twice. It's the same menu every day but they also have a buffet. We liked being waited on but it was better in the buffet. We were sailing with 2 other couples and somehow one of the couples had a different seating than us even though we linked them to our reservation. Due to this, we had to switch to Grande from Chic. We bought the 2 BOGO deal with the specialty dining venues and had a free specialty dinners from our travel agent. We ate at Chops, Jamie's and Wonderland. All were great. Wonderland was a neat experience. I thought I wouldn't care for it but I found it to be really good. We could have done without the lady who decided to change her kid's diaper in the restaurant while we were eating but overall it was awesome and I recommend it. Go in with an open mind. Jamie's was great as well. It was a lot of food!!! Wow! Chops was good but I have had better on other cruise lines. The service there was excellent. Hubby ate at Izumi for lunch and said it was excellent. Overall, the specialty dining was good and I would recommend it. Cafe Two70 and Sorrento's was decent. Two70 is a great place to hang out on a sea day with a book. The bartender there, Rony is the BEST! He made awesome drinks. We opted for the deluxe drink package. We could use it in the Starbuck's at La Patisserie and the specialty coffee station in Windjammer. You can also get unlimited bottle water. They give you large drink cups with a chip on the bottom to use in the stand up, self serve drink fountains. There's one in Sorrento's and a few in Windjammer. There may have been some others around but I didn't see them. It had all kinds of sodas (Coco Cola brands) as well and flavored waters. We didn't use it a ton but enjoyed it when we did use it. Brass and Bock was a fun place to hand out with our friends. The Cherry Orchard was a huge hit with us and they made a mean Bloody Mary. Highly recommend. We saw We Will Rock You. Thought it was outstanding! Didn't see Spectra's or The Gift. Saw the two comedians, both really funny. Watched L.A. vation, the U2 cover band twice. Really good!! The Music Hall was really cool and we spent most nights there after dinner. The 70's disco party was a hoot! Would have liked to play pool but there were kids in there most nights so we only got to play once. We loved Bermuda. Took the ferry to St. George for the day. Such a quaint little town. We went to some parks, did some shopping, took lots of photos and went to a couple small museums. The people were friendly and it was easy to walk around on our own. The ferry ride was about 28 minutes from King's Wharf. We highly recommend doing this. There's also another one to Hamilton. The second day, we spent mostly at King's Wharf. Got a Rum Swizzle and did a little shopping. The weather was gorgeous! It was in the mid to high 70's with a light breeze and sun. Perfect weather. Boston was OK but the weather was chilly and rainy. We made the best of it. We pre- purchased a Hop on Hop off with City View Tours. The price was great but I would opt for Old Town Trolleys as they are much closer to the cruise port. We had a haul to our first pickup spot so we had to take an Uber. I would use them if not on a cruise. Went to Quincy Market and Faneuil Hall. We also enjoyed some adult beverages at Cheers. The North End was neat and loved Mike's bakery! Please note that they will not let you bring on and baked goods as we found out when trying to get back on the ship. There was a whole line of us scarfing down cannoli and pastries. We along with other passengers, gave the baked goods we couldn't eat to the security staff. I am sure this happens all the time and now we know for next time. That was totally on us. Since we only live about 2 hours from Boston, I would definitely go there again in better weather. It is a great walking city. The reason for the 4 stars?? -The bed in our cabin was hard as cement. Our wonderful steward added some kind of padding which helped a little. I woke up with a sore back most days. -The walls are thin! We were in between multiple families that were all sailing together. Not sure why they didn't book a block of cabins together. It was incessant noises mostly screaming, slamming doors and yelling down the hall to one another. I am guessing all of their cabin phones were broken since they chose this as their main form of communication with one another. Our friends were down the hall from us and had a another set of families from the same group and experienced the same thing. They complained and even politely asked them to stop but it didn't get much better. Luckily we didn't spend a lot of time in our cabin or if we did, we went out on the balcony. -Main dining room dinner selection was not that great. Don't get me wrong, the food was fantastic. A lot of the selections were basic and underwhelming but tasty. -Lots of screaming children. This is not Royal's Caribbean's fault. We love kids and hate to seem like bitter old folks (we are in our 30's/early 40's) we just felt that there were so many that were unruly with matching parents it took away from our enjoyment. I saw 2 girls about 5 and 6 push an elderly woman using a walker out of their way. I saw these two girls nearly every day with no adult with them. They were not the only ones. I normally would never even bring something like that up but because it was the norm on this cruise. Every cruise is different of course our experience can be very different from the next. Overall, this was a great cruise. We would sail with Royal again. Read Less
Sail Date April 2019
We sailed the Grandeur April 25-May 2 2019. From the ease of embarkation to the ease of disembarkation this was a great trip. The ship though considered small had so much to do. Probably not as modern as newer ships but still had a great ... Read More
We sailed the Grandeur April 25-May 2 2019. From the ease of embarkation to the ease of disembarkation this was a great trip. The ship though considered small had so much to do. Probably not as modern as newer ships but still had a great vibe to it. We were in Cabin 7111 which is a sideways room. The layout made it seem bigger. Always kept great but the housekeeping staff. Shower was a bit tight but manageable. The food was excellent. Lots to choose from at Windjammer and very good. Usually the same stuff everyday though they did mix it up and theme it up as well. The Great Gatsby was a nice dining room for dinner and again the food was mmmmm good. However I wish they had a little more variety and bigger portions. We didnt do the specialty places. The Casino was fun but you sure can lose money fast. And for some reason they allow smoking there which made playing at times not so fun. But the games were cool just be prepared to not walk away with millions. Lots of trivia to be had which was hard but fun. People really got into it. Lots of music everyday including a live bad on pool deck and in the centrum. There was Karoke and karoke with a live band which was fun. Art shows and wine tasting and tours. Lots to do on board for adults. The shows not so great. Ok but not great. Not the best singers and dancers ive seen but all seemed very young. Had 2 comedians which were awesome. The service on the ship was outstanding especially at the bars. Drinks were delicious and service top notch.Our stops were Bermuda and Charleston Sc. Bermuda was ok but found out Ferrys dont run on weekends so we were stuck on the port side of it and not all that much to do there. The fort tour was cool though where you could see Dolphins as well. Charleston was much better. Lots of history. Being a Disney fanatic i was leery about trying anything else but i must say was delightfully surprised how good a trip and how everything was. I recommend highly a trip on this ship. Just keep in mind too the crowd tended to be a bit older with some kids but not many. Read Less
Sail Date April 2019
This was our second cruise on Lady G. Chose this ship as it sails from Baltimore. I grew up near Baltimore and sailed with family that still lives in Maryland. Cabin was kept clean at all times by our steward Oliver. Balcony door ... Read More
This was our second cruise on Lady G. Chose this ship as it sails from Baltimore. I grew up near Baltimore and sailed with family that still lives in Maryland. Cabin was kept clean at all times by our steward Oliver. Balcony door was difficult to open and should be repaired. Food in MDR was excellent. The service in the MDR isn't at attentive as it used to be. I believe that to be a product of staff reductions and not the effort of the individual staff members. The wait staff was simply assigned more tables than they could handle. Chops was wonderful. Giovanni's Table was good, but the menu could use a few standard Italian dishes. Paid to attend the Lobster Brunch in Chops and was severely disappointed. They only bring you the lobster after you've been there for about 30 minutes. Then we had to wait another 30 minutes for a second lobster tail. This was not what we expected when they advertised "unlimited lobster". Service a the R Bar was less than expected. On two separate visits we were kept waiting quite some time for the waiter to take our drink orders. Would have been faster to go to the bar. Same thing happened at the Schooner Bar. Did end up going to the bar for that drink. The shows were good. Singers were very talented. Read Less
Sail Date April 2019
I chose this cruise because it was exactly I was looking for. I have the best time of my lit. I love the shows, the comedians, the life music and the parties. Bermuda was amazing, I can’t wait to go back. I love the pink Beaches, the ... Read More
I chose this cruise because it was exactly I was looking for. I have the best time of my lit. I love the shows, the comedians, the life music and the parties. Bermuda was amazing, I can’t wait to go back. I love the pink Beaches, the Crystal Caves, the City and the town. I had the opportunity to enjoy the Bermuda because I had 3 amazing days to explore and go to all the places I want it to go. The cruise ship was huge and had everything I could have asked for. The food was excellent and the was a big variety. I love the white party and all the themes party. The beds were comfortable even though the room was too small, but thankfully I have a balcony to enjoy the view and a big closet for my stuff. I can’t wait for my next cruise. I wish I can anyone every year Read Less
Sail Date April 2019
Living in NY this cruise was perfect if you choose not to fly and you have a large family coming along. We heard a lot of good stuff about this ship and couldn’t wait to get on board. It’s a beautiful ship and staff was superb. ... Read More
Living in NY this cruise was perfect if you choose not to fly and you have a large family coming along. We heard a lot of good stuff about this ship and couldn’t wait to get on board. It’s a beautiful ship and staff was superb. Being a seasoned cruiser on multiple cruise lines, I only have 2 complaints: 1. The shows need improvement 2. Forget Boston, spend extra day in Bermuda instead. Everything else was great. We dined mainly in complementary restaurants and did the steakhouse once. Good food and service. The hotdog truck at the sports complex was a nice treat. Kids did roller skating but somehow missed bumper cars. The I—Fly was amazing, book it the moment you get on the ship because it fills up quickly. Also, make sure you book North Star, the views above the ship are amazing. We got lucky and were given time when we were docked in Bermuda. We also purchased Deluxe Beverage Package, I think it’s worth the money at least for us. Read Less
Sail Date April 2019
I took my teen son on this cruise from Bayonne during the NYC Schools spring break. It was just the two of us -- my husband had to work. We shared a twin bedded balcony cabin on the 11 deck, midship. On arrival our beds were not ... Read More
I took my teen son on this cruise from Bayonne during the NYC Schools spring break. It was just the two of us -- my husband had to work. We shared a twin bedded balcony cabin on the 11 deck, midship. On arrival our beds were not separated but our cabin steward took care of this while we explored the ship in the afternoon. I'd already booked the bogo for dinners before boarding so we had dinner on night one at Chops and night two at Jaime's. Both meals were good and service was good but a downside was that the teen meet/greet was this first night and at the same time as our dinner. My son never did make friends on board and I felt badly that I did not know in advance that this was going to happen. I would have scheduled the meal much earlier. We did have a strange thing happen at Chops. The waiter could not answer a simple question about the wine. He was unwilling to find me someone who could answer my question. I ultimately did not order the wine. I mentioned it to a ship services person and someone from restaurant services tracked me down at Jaime's to answer the question. I also got a call in my cabin the next day from someone else making sure my question was answered. It was a little overkill but I wouldn't have said no to a glass of wine, which I didn't get. We went to our standing res. at the main dining room on night 3. Everything was great but the waiter, busboy and restaurant manager for our section gave me grief about not coming to the main dining room on nights 1 and 2. I had to apologize. It was strange. The ship should notify the main dining room when passengers have other reservations. It should not come as a surprise .. we are all on the same ship. On night 4 we had dinner in Wonderland and enjoyed it a lot. We enjoyed the shows -- and yes some shows were postponed due to the rocky seas -- better that than someone get hurt. I watched another performance from two of the singers instead. Great voices. We Will Rock You was terrific and we even went back to see the ending a second time. There are so many activities on board -- particularly great for active kids and teens. I really liked that there were so many music venues on board in addition to all the shows. Small complaint that there is no proper library on board. While there is a place marked library -- when I got there -- there was a group playing mah jong -- which is fine but not quiet. Also -- there is piped ship music going on and no doors on the space so at one point there was teens running through. We did have some rough weather and two sick passengers. It's unfortunate but nothing that could be helped. I was glad we both started taking bonine two days in advance of the cruise and were both fine but heard others that were not prepared or fine. In Bermuda we took the $7 one way shuttle to the horseshoe bay beach .. We both got sunburned... the water was cold but not too cold and we were in it quite a bit ... Temps were in the low 70's but the sun is strong! We walked past the crowds to the less crowded beaches and even further to where there were less than 5 people. We had lunch from the counter there and took the shuttle back to the ship. The next day we stayed in the area and explored the storefronts and the little beach there. In Boston we booked the ship's excursion on the Old Town Trolley but because the immigration time had changed due to a later arrival -- our excursion left without us. I'm still not sure how that happened as we were repeatedly told to move everything forward an hour and our immigration time was at 9 -- so we went closer to 10 - which was the time the announcement called us there. It only took 15 minutes but when we went to the meeting place for the excursion (and met another family that had done the same), there was no one there. We went outside and were told that the last trolley left at 10am. I'm guessing that those other folks just skipped the immigration processing? Not sure what to make of it. The cruise rep took our tickets and promised a refund before we got back to the ship -- and he delivered. We walked to the make shift sales tent from Old Town Trolley and bought tickets directly and got on a trolley within 5 minutes. We stayed on board for a couple of hours and then walked to the north end for pizza and cannoli. The ship will not allow you to bring back unwrapped food so don't be like the many other folks who brought backed baked goods and had to dump them at the security desk. I knew better but many did not ... They've complained on the boards and I expect reviews to come may include that info here. Granted the ship could do a better job of reminding people that they can't bring fresh food on board -- but I googled, can I bring baked goods on board the ship -- and easily found this info. Getting off the ship was a breeze as we'd already done immigration in Boston. Yes, we arrived the night before and while another reviewer complained -- we were told it was due to a sick passenger who needed to get off board asap. An ambulance met the ship on Friday night. When we pulled in I got the most beautiful pictures of the Verrazano Bridge and the NYC skyline at night. Read Less
Sail Date April 2019
My first experience with Norwegian Cruise Line was negative and I approached the Gem with low expectations. Happily, this cruise was miles better than the last and I'm looking at NCL in a new way. The Gem had some misses but overall ... Read More
My first experience with Norwegian Cruise Line was negative and I approached the Gem with low expectations. Happily, this cruise was miles better than the last and I'm looking at NCL in a new way. The Gem had some misses but overall we had a great cruise. The main reason was the crew - a friendly, hard-working group who seemed happy to help in any way. The Gem itself is a very comfortable ship. The layout is great - easy to negotiate and well laid out. Though our cruise sailed at close to full capacity, the ship almost never felt crowded. With the notable exception of disembarkation, we rarely stood in line for anything. The Gem has nice decor and well appointed public areas where we always found comfortable seating. As a ship it performed well, taking us through a small storm with minimal rocking. Though we have always liked having assigned dinner times and tables we decided to embrace the "free style" dining approach and ate in all but 2 of the Gem's restaurants. We found the Garden Buffet excellent - fresh food well prepared and plentiful. There were a few flubs (the pizza was often cold, even under heat lamps) but overall food was great - especially for a buffet. We had good meals at Orchid Garden, O'Sheehan's, and the Grand Pacific, three of the complimentary dining venues. The second main dining room, Magenta, gave us decent food with terrible service - our one really bad experience with the staff on board. Among the restaurants that charge an extra fee, we liked Le Bistro and loved Moderno (and I'm a vegetarian! Even not eating meat Moderno was terrific). La Cucina, the Italian restaurant, was a mix. I had a bad entree (overcooked pasta topped by under spiced shrimp) but the tiramisu at dessert was the best we had on the ship. Desserts were a weak spot overall. The desserts at the buffet were usually bad - marked by cheap tasting ingredients and a sense that they had been cooked with stability rather than taste as the prime goal. Desserts in the sit-down restaurants were better, though still below the level we've had on other cruise lines. And coffee not from the small coffee bar in the atruim was a loser too - always weak and often cold. Entertainment on the Gem was the real stand out. The two shows we saw done by the production cast were excellent. Not only was the quality of the signing and dancing high, the shows had been put together well and deserved the standing ovations they got. Bad weather caused a change in programming that gave us a cabaret night which was a treat - the four singers doing their favorite songs left the crowd every bit as happy as the scheduled show (which we saw later in the week). The three guest performers were uneven. We adored the juggler, were bemused by the acrobat/drummer brothers, and skipped the comedian after finding his preview set on the first night a yawn. We did hear others say he had been good in full performance so he may just have been off that night. We sampled the other music on the Gem also, liking the jazz band especially. We missed having classical music but are guessing we were in a very small minority with that preference. Activities on the Gem were not a good match for us and though we saw many in passing we participated in few. In part, NCL's preferred activities are not ours. Most of the passengers seemed to like the calls for raffles and bingo. There was certainly something going on all the time and many options. We missed having a real presentation about the port - the one advertised was only about shopping. We also missed getting a newspaper daily, something we have always liked on other ships. Our son used the teen Entourage lounge as a meeting place only, rarely trying the planned activities. That's not really a comment on the quality of the programming - teens are like that! The kids in the Splash Academy seemed very happy with their activities. We were happy to find the Gem has a real promenade deck with a full, outdoor circle. Unfortunately the crew were very - in our minds, overly - cautious about letting folks out and we were frequently prohibited from walking outside. The crew were almost uniformly good. Not only were they friendly towards the guests, they seemed genuinely happy to help each other and the approach to tasks ship-wide was one of teamwork. We were impressed at the wide variety of nationalities represented among the crew and lost track of how many different countries we'd seen people from. Bermuda is a lovely pace to visit and the port facilities were very good. The pier where we docked in under construction so we used a fairly ugly, temporary building but that wasn't a problem. We appreciated very much the free ferry provided to NCL passengers that travels between the Dockyard where the ship docks and St. Georges on the opposite end of thee islands. While we mostly chose to wander on our own, we took one excursion organized by NCL, an exploration of the Bermuda Railway Trail by bicycle that ended at a private beach. It was a great way to see some of the island. We sailed back to Boston feeling really good about NCL and thinking seriously about a future cruise. Then we disembarked. Honestly, it's hard to imagine the Gem could have done a worse good at getting passengers off the boat. Those of us who wanted to walk off with our luggage were told to simply do so - no tickets, no tally, no planning. Well, we ended up in line - on our feet - for well over an hour. It wasn't customs, they were very efficient. It was just poor planning. Not a good way to end what was in most ways a great cruise. Read Less
Sail Date April 2019
We enjoyed this cruise very much. Food, service, cleanliness, almost everything was perfect. This is our 5th cruisse, 4th on NCL, and 2nd on the Escape. We had a spa mini suite this trip. The room was very nice, but no larger ... Read More
We enjoyed this cruise very much. Food, service, cleanliness, almost everything was perfect. This is our 5th cruisse, 4th on NCL, and 2nd on the Escape. We had a spa mini suite this trip. The room was very nice, but no larger than a regular balcony room. The bathroom is bigger with a much larger shower. That was very nice. Having a spa room gave us access to the Thermal Suite. The only bad thing was that we didn't get a spa pass on a previous cruise. It was AMAZING!! We ate as a group of 6 and again as a group of 15 in the Manhattan Room. Both times the food and service was top notch. Food Republic was great and worth paying the extra money, especially if you enjoy sushi as much as we do. Pinchos was amazing! We love the small plat2es concept and the food is always spectacular. Bayamo was great too! We paid the upcharge for the lobster and the surf and turf. Evreything was cooked to perfection. Le Bistro is our favorite restaurant fleetwide, and as usual it did not disappoint. The food and service here is always impeccable. O'Sheehans was eh. Not great, not bad. We ate breakfast and lunch in Taste and Savor a few times, and for the most part everything was good. We spent a majority of our time at Spice H2O. It's nice to have a place to go where kids are not allowed. Especially when you travel on a school vacation week. Service was great! District Brew House is also a great place to go with no kids! Service at every bar or restaurant we stopped at was great! Now for the bad parts. Disembarkation was a nightmare!!! Very little organization, hard to find crew to assist us with my cousins husband who was in a wheelchair, and basically rude and obnoxious passengers made it a stressful end to our vacation! And the other bad part was OTHER PASSENGERS and their UNATTENDED KIDS! What is wrong with people now a days???? Does noone know manners???? Do people not understand that you let the people off of the elevator off, especially those in a wheelchair, off before you get on?? Why is it acceptable to let your young children run amuck while you are nowhere to be found? I understand that this is not NCLs fault, but if you are reading this, please try to be nice to others. You are not the only one on vacation. The world doesn't revolve around you or your children. Show some humanity and don't act like animals. Read Less
Sail Date April 2019
I chose Norwegian just to try something different, as i have been a Royal Caribbean cruiser. I was told from a friend of mine that she loves Norwegian, so my husband & i decided to try a different cruise line. We usually travel in ... Read More
I chose Norwegian just to try something different, as i have been a Royal Caribbean cruiser. I was told from a friend of mine that she loves Norwegian, so my husband & i decided to try a different cruise line. We usually travel in September, However we traveled this year for our anniversary in April & was very overwhelmed with the amount of children on board. We did not realize that it was spring break. Kids will be kids but it made our cruise miserable as they have no respect for the handicapped. The food in the Garden Cafe was never hot enough, You did not sell Newport menthol on your ship. There are not enough elevators to accommodate the passengers on board. I really was very dissatisfied with the amount of staff that you employ that do NOT speak English although very polite, just cant understand. My stateroom steward Kiran was an absolute Blessing as he was very attentive to my Husband & i truly appreciated that. Read Less
Sail Date April 2019

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