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Cruise Ratings
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Sail Date: December 2018
This was our 1st cruise.We were definitely amazed at how beautiful it was.The boarding process went smooth especially with a fully booked criuse.Everyone was very accommodating everyone to our needs,.Our Stateroom was big.I loved the fact ... Read More
This was our 1st cruise.We were definitely amazed at how beautiful it was.The boarding process went smooth especially with a fully booked criuse.Everyone was very accommodating everyone to our needs,.Our Stateroom was big.I loved the fact that there was 2 bathrooms.Our attendant Allen was attentive to our needs,the room was left spotless.Not to mention the amazing dining experiences and the wait staff.Our waiter was just Amazing.He just made our dining experience even that more exceptional.Our 15 yr old son came with us and he thoroughly Enjoyed the basketball courts and game room.There was so much to do we couldnt decide on some nights.We are already looking to book with Royal.& the suite was up to par..The only disappointment was the very limited time we had in Bermuda That was very rushed,and definitely wish we hadn't more time to experience the Island more,but our overall 1st experience on a criuse was Amazing and Wonderful.Safe to say.We are now Hooked! Read Less
4 Helpful Votes
Sail Date: November 2018
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a ... Read More
Let's just start off by saying that the customer service was awful. No one offered to assist in any way for anything, snapped my sail pass card out of my hand several times, never greeted you in passing, and the lines to even get a drink at any of the bars was too long to even bother - no waiters going around either. The food.. awful. Cafeteria food unless you go to the Specialty Dining - which is an extra cost. We did not have the drink package but each time we purchased a drink it was wrong on our account - as in, if it was a 'drink of the day' it should have been $8.95 and it would show up on the account as $14.71. I spent a lot of time at the guest service desk each day to rectify my account - great way to relax. Activities... if you don't play BINGO or Gamble, then just don't even bother. I never thought a cruise could be so disappointing - I felt nickeled and dimed the entire time. Just DON'T.. Norwegian is terrible. Read Less
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2 Helpful Votes
Sail Date: November 2018
This cruise was supposed to be 3 days docked in Bermuda. It was the entire reason we booked this cruise in the first place so we could take our time on the island. The itinerary was consistently changing and eventually we ended up with one ... Read More
This cruise was supposed to be 3 days docked in Bermuda. It was the entire reason we booked this cruise in the first place so we could take our time on the island. The itinerary was consistently changing and eventually we ended up with one full day and 2 extremely short partial days. My wife and I ended up spending more money on excursions and having less time to actually enjoy the island (like we originally paid for) No one on the crew really even acknowledged our concerns or offered "anything at all" to try to make it better. I would think it was maybe just my personal thoughts alone, however, virtually every other passenger I came in contact with was complaining about the same thing. I have been on 6 Carnival cruises in the last several years. I generally don't bargain shop for cruises... I see a cruise I like and I book it. Carnival has been my go-to in the past, however this last experience has caused me to start looking elsewhere for future cruises. The sad part is, that for the most part the crew was as expected... the food was as expected.... the entertainment was as expected but the fact that the itinerary was drastically changed.... and then.... there were no apologies from the crew, nor was there really any acknowledgement that this may negatively impact peoples vacations. Its as if everyone tried to sweep it under the rug. That's the part I have the biggest issue with. It has caused me to lose faith in Carnival. Sadly, my 5 previous cruises were great, but this last cruise will most likely be my last with Carnival. Read Less
Sail Date: November 2018
I chose this cruise for the time that was allotted to staying in Bermuda. It was changed and we were cheated time on the island. The only reason I booked the cruise was for the time I was told we would be there which was changed and I do ... Read More
I chose this cruise for the time that was allotted to staying in Bermuda. It was changed and we were cheated time on the island. The only reason I booked the cruise was for the time I was told we would be there which was changed and I do not know why. We had a balcony room. The first night something sweeked all night. I reported it woke up the next morning it was still sweeking. Told the cabin staff person he went and found it. It was a door left ajar. The next night the people in the cabin had a huge argument at 4 in the morning which last for an hour and half. One evening the room smelled so bad that I literately thought I was going to lose my dinner. We were in a cabin in which the room attendant never put up the bunk beds so we literally had one chair and one stool for four people. I had to move my bed to the middle of the floor at night because I thought if it as a jail cell. (Not that I know what that really feels like). I am a gold member so this was not my first cruise, but may be my last on Carnival. I am going to file a complaint. No one on our bus going back to parking lot said they wanted to return when asked by the bus driver. This ship needs to be docked and Carnival needs to refund passengers money for this cruise!!!!! Read Less
Sail Date: November 2018
I chose this cruise because it spent 3 nites in Bermuda. after final payment was made cruise changed from staying in port, to leaving at nite and coming back in the morning. my wife and I decided to check into a hotel for the three ... Read More
I chose this cruise because it spent 3 nites in Bermuda. after final payment was made cruise changed from staying in port, to leaving at nite and coming back in the morning. my wife and I decided to check into a hotel for the three nites, whiched saved the vacation. now, about the ship. on boarding, the sewer smell was so bad and the stale cigarette smoke was awful. food on the ship was ok, but nothing formal.. you eat, you don't dine. service on the ship is marginal at best. no more free room service, no more having your room cleaned two times a day. however, they do let you choose morning or nite service. the ship is rusty and in my honest opinion, carnival needs to sell it or scrap it. furthermore they should probably do that to all of their fantasy class ships. if you are booked on the ecstasy, I would consider changing ships, if not, you were warned. I will book on carnival again, but not on fantasy class ship. no how no way!! Read Less
Sail Date: October 2018
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our ... Read More
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our 10th wedding anniversary trip! Embarkation and disembarkation - the previous ship came back 3 hours late and it delayed the checked in process on us. With no announcement and explanation, the check-in counters were closed suddenly. We were supposed to check in at 11:30am, but we ended up sitting on the floor like refugees with no foods, no water till almost 3:00pm. Some staffs in the cruise terminal were kind of rude to us. For disembarkation, it's ridiculous that we've been asked to have color tags on our luggage, but there is no tag available at customer service desk when we went there. Ship - The ship design is good, but the only theater is way too small. We have pre-booked shows, but we couldn't get in and find seats. The celling of restaurants and rooms are too low, it makes people feel so clouded. There are only two swimming pools on this ship. The kids pool is 1.5-1.7M deep, which is too ridiculous and danger for kids to enjoy the pool. Most of times the water slides and pools are closed for maintenance or some unknown reasons. Cabin - rooms is kind of small compare with Royal Caribbean same type of room. The two pull-down beds are kind of inconvenience for us to get on/off the bed. My husband even hatted his head few time on the bed frames. Also, too much stuffs in the mini fridge and we can't put milk or other stuffs for my son. The shelves inside the closet are not really accessible to put our clothes. TV is too small and so limited channel selections. Same show repeated few times a day. When the closet door is open, half of the TV is covered. Dining - foods quality in buffet and dining restaurants are terrible. most of meats are too hard and dry. There are really less variety everyday. Even pizza are dry. We are normally exciting to have dinner in the dining room, but this time we are so disappointed and even skipped half of the dinners during our trip. The median rare steak tasted almost like beef jerk. Hardly any meals are good in the dining restaurants. The only good one that we had good dinner was in O'Sheehan, with the service from Emmanuel Malinga. He is really good to explain the menu and make sure we enjoyed the foods there. Also, 30% of the cups in the Garden Café are dirty. Some still with foods, lip inks and coffee marks in the cups. Entertainment and activities - Out of 4 water slides, 3 of them are closed for maintenance during our trip. There were no water in kids splash zoon. We were trying to exchange clean towels, and there were no clean towels available for the whole afternoon. Shows on the ship are not attracted at all, so boring and feels like only the host and performers enjoyed themselves well. Halloween trick or treat activity for kids was so unorganized with no clear direction, nor fun at all. Rowen from dining restaurants is the only good entertainer and made us smile all the time when we saw him. Service - lots of waiters and waitresses in Garden Café are not working hard as other cruise lines. They don't clean tables faster enough to let the next group of people to eat. We saw dirty dishes on the tables all over. Part of the celling cables behind our table fell down one night when we were having snacks in Garden Café. Someone finally came to check 10 minutes later. On the way sailing back to New York, the ship was shaky for over 24 hours that made my parents, husband, my son and myself all sick and vomiting in the room till the ship finally arrived in New York. The ship left Bermuda 2 hours late and it was trying to speeding up to make it back to New York. I would say the sailing time management is really bad. Because of the sickness, we wasted two days in the room doing nothing during our trip. Overall, it was a terrible cruise experience for all of us. We even decided to cancel the another trip we've booked with Norwegian next year. I don't think any of our family members, nor myself will choose to sail with Norwegian in the future. Read Less
1 Helpful Vote
Sail Date: October 2018
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe ... Read More
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe them. There is no Perfect cruise. Cruise cannot cater to everyone. There will be good and bad experience on all cruise. But Good should Triumph over Bad. Embarkation - was a nightmare. Terminal was packed as the returning cruise arrived very late. At 11 am, passenger were still disembarking. Many people were lined up for check in. All of a sudden they shut down check in without saying a words. There were no announcement on what was going on, until some passenger started asking question. Since then there were frequent announcement. Due to space and fire hazard, the terminal cannot accommodate more passenger and had some type of coast guard drill. They kept suggesting that passenger should leave the terminal and come back in at 2:30 pm. Many passenger eventually left the terminal. I won't explain in detail since the other reviewer KaKelley was right on. The food was terrible. Not much variety and very dry compare to other cruises line which has many variety. One example: everyday they have one type of baked chicken. It looks similar except they change the name. There were about 3 or 4 days where we had same BBQ chicken. I am sure the chef could come up with a different variety. Music was very loud in the dining room and service is very slow. This was the first of all our cruise where we actually miss dinning room dinner and ate at buffet instead. Entertainment was below par. Majority of the cruise staff here are Filipino. I have nothing against them. They are very good people. Cruise director and his staff is all Filipino. Some of them really need some more coaching. Since they play an important part in entertaining all passenger. Also this was the only cruise where they have some show that have extra charges. Bermuda was very nice. Very easy getting off and on the ship. Internet package is very expensive Norwegian 250 minutes (very slow speed) cost $125. Royal Caribbean 1 day package is about $30 Unlimited Alcohol package on Norwegian is about USD$100 while Royal Caribbean is around USD $70 with more discount promotion. To summarized, our family did not enjoy the cruise. In fact we will be cancelling our next year booking with NCL and would look for other cruise line. It is unfortunate that we fell this way since this was our worst cruise. I hope NCL would seriously look at their food variety and improve on quality. This was also our first cruise where we did not give additional tips. Usually we gave additional tips to some waiter or room attendant. It seems like this NCL has a lot more extra charges than other cruise line and it gets confused on what is included. Please take my review with a grain of salt. I am only expressing my own personal experience. This review is not on behalf of other passenger. We have more fun cruising with Carnival, Royal Caribbean, Princess and Celebrity. We will not be cruising with NCL again. Read Less
1 Helpful Vote
Sail Date: October 2018
This cruise was a bad idea from the start. Last time we went on Carnival 12 years ago and even then we thought that probably no more. But we really needed to get away this time and for many years wanted to visit Bermuda, so we decided to ... Read More
This cruise was a bad idea from the start. Last time we went on Carnival 12 years ago and even then we thought that probably no more. But we really needed to get away this time and for many years wanted to visit Bermuda, so we decided to have no expectations whatsoever, and just relax and see the island. But this cruise was something else. To start, embarkation was ok, we came on time, went straight to the cabin and were shocked by the dilapidated state of the furniture and accessories, the shades were broken, the couch is stained, the window and door to the balcony so dirty you could not see through it. So I cleaned the room, the doors, the windows, the bathroom, but I still did not sit on that couch for the duration of the cruise, and tried to stay away from all surfaces. One day when mirrors were fogged, when we had the balcony door open, I saw all kind of had prints on every mirror in the room – must be a year at least of prints. We found discarded items from previous passengers, pill boxes under the bed. The same is true for every room and hall on this ship – it is dirty. Both my husband and I had terrible allergy attacks in the dirty cabin, and had to take antihistamine pills every day and buy more in Bermuda. Steward could not care less, I asked him to bring me a rope, it took a day, and when he did, it smelled of mold. One day the towels he changed were stained and torn. The drill was next, it started around 3 pm, standing in line for an hour in FL heat on the deck waiting for the drill. Captain did not wait until the end of the drill and started moving before it was over. So we were not able to have a going away party or see the shore from the top floor. This was just an opening act of the cruise where nothing was done on time. The crew behaved like it was their first cruise and they had no idea what to do and how the clock works. Captain’s toast was delayed by hour and a half without explanation or announcement. It was scheduled for 7 pm did not happen until 8:30; balloon drop scheduled for 9:15 was done at 9 instead when people were at dinner, and so on and so forth. There are no public places on this ship where you can just sit, relax, listen to music, the smoke is everywhere. The only through deck on the ship (deck 5) has a casino in the middle, the smoke is standing there, you cannot breath, and you cannot avoid going through there 10 times a day. Entertainment is nonexistent at best, and horrible the rest of the time. We could not find a thing to do on the ship for 8 days, tried to find any dance music, but all they have are terrible Cuban and calypso music on promenade, even when they played something tolerable, you cannot dance or stay there because of the smoke from the casino. So-called punch liners with their bodily function humor are tacky and not entertaining. Violinists on deck 3 were not told to stop playing when cruise director or captain is speaking, they would play louder so no one could hear the announcements. Singers and dancers are the worst I have seen in my over 30 cruises, 3rd rated Las Vegas strip club has better dancers that the once on the ship. The singing crew - wow - they should not be allowed to sing. In over 30 cruises that we took, we maybe missed 2 shows; this time we skipped 2 shows on purpose and left after 10 minutes of the other 2 shows - impossible intolerable cruelty on passengers to endure the screaming and screeching from the stage. The TV in the room is from the 19th century, no movies on demand, not even pay per view. Store selection is poor. This is the first cruise ever and the first trip abroad that we did not buy anything in the gift shops and did not bring any liquor back with us. The booze, watches, jewelry on the ship was more expensive than in regular US stores – first time ever. Everyone on the ship seems unhappy, crew is complaining all the time on long hours and being tired. Everyone is talking about when their contract ends and they go home. Very depressing. Now, the food. Food was terrible everywhere, no one cleans the tables at the buffet, and when they do, you have to clean them over again. I do not eat pizza, burgers, Mexican food, or any other junk, so I cannot rate these joints on board. But there was no food after 9:30 anywhere, no late night buffet, no deserts, no snack, no cookie, no ice cream ( I do not eat the chemical stuff they put into soft serve machines, would not consider it food). There is a coffee shop on board, so you can have coffee at least during the day because the cafeteria coffee is undrinkable. Buffet did not have any fresh choices, no berries, no fresh deserts, no good deserts either anywhere in 8 days. Terrible breakfast, to order cooks were out of pepper, tomatoes, mushrooms for omelets all the time. There would be a line of 10-12 people and he is making one omelet at a time on one skillet while 3 other people are standing nearby talking. Not once there was lox, white fish, herring, smoked fish served. No shrimps, no seafood for lunch or dinner at the buffet. I have not had anything tasty in 8 days, every time you go and eat, you think – why did I eat that? And how can I get it out of me fast? The second night was formal, so there was lobster at the restaurant; it was spoiled, I had stomach aches all night and the next day. Soups were terrible everywhere, how hard is it to have a consommé or chicken noodle soup? No vegetables were ever served anywhere but one day for lunch they had grilled zucchini and squash. In the restaurant when I asked to have vegetables, I would get 1 piece of broccoli or potatoes. We have noticed before that when chief is from India, the food is terrible, both in quality and choices. This was certainly true on this ship. On the last day at sea they decided to wash balconies - they wasted our last day on that and just spread the dirt all over. I can go over every day and every detail and cannot name one good thing from this cruise. This was our last cruise on carnival, it was terrible, and I never want to repeat it. Read Less
2 Helpful Votes
Sail Date: October 2018
Where do I begin. We are Diamond 47 Carnival cruises 277 days and this one was the last time we will ever do another Carnival cruise other than the one we already have booked for October 2019. Temperature on the ship was super cold, 66 ... Read More
Where do I begin. We are Diamond 47 Carnival cruises 277 days and this one was the last time we will ever do another Carnival cruise other than the one we already have booked for October 2019. Temperature on the ship was super cold, 66 degrees; food was terrible all 8 days. Any warm food got super cold quick. Trash. If you love salads, this was your cruise. If you like mashed potatoes, this was not your cruise. Mashed potatoes, one day for lunch. Otherwise rice and rebaked, baked potatoes. Black wrinkled skins and old potatoes. Tasted terrible. How about this. Turkey leg carving for lunch, the rest of the turkey for dinner. Veal parm. For lunch then warmed up for dinner. All the hot food. Warm at best. Lunch buffet. Always 30-40 tables always needed cleaning off while many were needing tables to eat at. Super short on help. Cutting down I would think. Bloody carved meat. Disgusting. Steak, super tough. Out of the entire 8 days. Two deserts were very good. Otherwise, none of them had any taste to them at all. Totally bland. Sause to put on a desert. Strawberry was a thin liquid with no taste. If there was soup that you may have liked. Saying that because they mixed up a lot of left overs and made soup. It was hot. The rolls were not much bigger than the butter tab. One day nice soft rolls, the next day harder and third day dark brown crispy hard reheat. The shows were average. One was totally boring. Fish and chips one afternoon. They want you to buy it. Chicken twice a day every day. Bingo was a joke. $500 dollar bingo. First game $100 second $150 third $250 that is there $500 dollar bingo. Now, almost all of the time more than one winner. Most received $50 if you won. Reason a lot of winners had to split it. The lowest they would give you was $50. Bingo card single $20, double $30, triple $40. So if you bought the $40 and won. You ar a big $10 dollar winner. A few hundred were playing and that is all carnival could offer. Disgusting! No electronic pads to get either. All dobber playing cards. The state room was fine. Like usual and our room steward was very nice as usual. Now how about this. I always do this. Every time I play a slot machine. I charge $100 to my account. Win or loose. Next machine I charge another $100. I can always look at the invoice and see how many games I played. This time, at cash out, I was accused of money laundering. Yes, money laundering. This was the very first time it happened to me. They would not give me my money. I was forced to take the cash out money and pay off my bill. The bill was all on my charge card. Talk about embarrassed. Yes, treated like a criminal. Our next Carnival cruise is on the Magic for Halloween 2019. Six cruises for 2019. Carnival, thank God, is only one of them. One last thing, the morning we were leaving, the Carnival channel on the TV had the time wrong by an hour. It was 6:30AM and it said $5:30 AM WE went back to bed. Then after leaving the room. We find out the correct time. Well, I could go on and on. Carnival is sinking fast. Celebrity and RCCL is blowing them out of the water for sure. Did you know that your points on carnival and Princess are not recognized together. RCCL and Celebrity, they are. The first cruise we took on Celebrity we were treated the same as going on an RCCL cruise ship. Priority. Nice! Happy Crusing! Stay off of Carnival ships. Forgot one thing. This must have been a cruise for the extremely old and the disabled. More electric scooters everywhere and always parked in the way. Read Less
5 Helpful Votes
Sail Date: October 2018
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as ... Read More
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as in the past and the food was at least as good. The entertainment was moderate as I expect on a small ship, but the performers were enthusiastic. But… My wife uses a mobility scooter and transport chair which we brought on the cruise. The access to the pool deck and specialty restaurants was made especially difficult. Scooters had to navigate the lip between the corridor and deck and they created an extra barricade with an inclined plane to ease the scooter across the lip. But the plane did not slope to the ground but started with a two-inch vertical rise. To negotiate this the scooter had to be perpendicular to the rise and moving relatively fast. The problem was the stairwell was close to the deck access and there was little room for maneuvering. It was worse leaving the deck since the fast-moving scooter was headed toward the stairwell. A tense experience, to say the least. Leaving the ship in port was an adventure-in-itself. The gangway was set up in much the same way as the as access to the pool deck and disregards the needs of those who need mobility assistance. It took two crew members to move the scooter over the hump. The ship stayed in Bermuda for two days, the longest on the cruise. But none of the excursions were available to the mobility impaired -- even folding wheelchairs. This really did not matter since the gangway was steps rather than an incline. The crew offered to carry my wife and scooter down the steps, but we did not want to be singled out. Finally, the stress was too much and the scooter transmission was damaged. Half way through the cruise we filled out a questionnaire and we expressed these complaints. We were ignored. The changes that would have solved these problems were simple and inexpensive and the failure to implement these changes shows indifference, at best. Read Less

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