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558 Bermuda Cruise Reviews

Outdated boat with outdated activities and entertainment, if you are over 75 you will have a decent time as the boat is small. The entire boat looks like the it is straight out of the 70’s... with outdated furniture and carpet. The ... Read More
Outdated boat with outdated activities and entertainment, if you are over 75 you will have a decent time as the boat is small. The entire boat looks like the it is straight out of the 70’s... with outdated furniture and carpet. The bathrooms smelled like mold and mildew and using it just adds to the gross smell. The boat is past due for dry dock. I’m a bit surprised this is a Royal Caribbean boat. My stateroom shower uses shower curtains that never completely dry, with noticeable mildew growing on the surface. The fact that you have to touch the toilet lids to flush the toilet shows how outdated the boat is. The food was decent but could’ve been better for the prices we pay. The constant selling of drinks and packages became annoying and there was absolutely nothing to see in Bermuda. If you want an overpriced quick getaway on an old moldy outdated boat, this is the vacation for you. Read Less
Sail Date September 2019
We chose this cruise because it was our anniversary and it was going to Bermuda. We have been to Bermuda twice before and loved it. We had friends going with us who had never been there. We were supposed to go to Princess Cay first then ... Read More
We chose this cruise because it was our anniversary and it was going to Bermuda. We have been to Bermuda twice before and loved it. We had friends going with us who had never been there. We were supposed to go to Princess Cay first then Bermuda. We were supposed to spend a day and a half in Bermuda. Because Princess Cay sustained damage due to the hurricane, we were sent to Nassau. For some reason it too longer to get to Bermuda from Nassau than it would have from Princess Cay. Our time in Bermuda was cut short by a third. We didn't arrive in Bermuda till after noon and by the time we docked and approved by customs, it was well after one oclock before we could go ashore. We took the ferry to Hamilton arrived about 3:30. We wanted to take a bus to St. George, which would take about 45 minutes. The last ferry from St. George to the Dock Yard was 4:30pm. Most of the shops and sites close about 5:30/6:00pm. The next day we had to be back on the ship by 11:30am. Not time to really see the island. Very disappointed about the change in schedule and no reimbursement from Carnival. Princess Cay is in the Bahamas as is Nassau and according to the map a little lower. I don't understand why it took longer to get from Nassau to Bermuda than it would have from Princess Cay to Bermuda. Our friends were also extremely disappointed. The entertainment on the ship was great and the ship had the best cruise director we've ever had a cruise. I must say the food was so much better than what we had on the Esctacy in June. Desserts were wonderful, Wait staff very friendly and called us by name. Cabin was fine, plenty of closet space, Carnival is not very stringent on hand washing as other ships such as Norwegian. The buffet dining room needs some reconfiguration. The hanging lights don't line up with the tables. A lot of people bumping their heads including us. I gave the overall rating a poor because the main reason we went on this cruise was to go with our friends to see Bermuda. Read Less
Sail Date September 2019
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's ... Read More
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's and Teppanyaki. The Bistro was okay but La Cucina very average. The buffet was very disappointing with poor selection and okay food. One big sore point for me was the Cigar Lounge. I occasionally enjoy a good cigar and had recently cruised on the Joy and found the Cigar Lounge a very enjoyable experience. Unfortunately not the case on the Escape. One of the first things I did after boarding was go check out the Cigar Lounge and to my dismay found it full of people smoking cigarettes. It actually looked like a fog in the room. A woman saw me looking in the door and her look almost dared me to come in. I approached the bar staff adjacent to the lounge and asked why there were cigarettes in the lounge. At first I was told they weren't supposed to be in there and then that they were allowed to be there. I later spoke with a ship's officer to complain and was told that since they no longer allowed smoking on the outside areas of deck 8 they had decided to let cigarette smokers use the lounge. When I asked why it is not allowed on other NCL ships with Cigar Lounges, I was told that each ship made their decisions. I am sorry, but I refuse to try and light up and enjoy a $20 cigar in a room full of cigarettes. I know to some this may sound petty but I had actually gone out and purchased some high quality cigars to enjoy. This now makes our second NCL cruise where we have no interaction with our Steward. Our cruise in July we never saw our Steward until the last morning when he wanted to know if we were leaving so he could be begin cleaning the room for the next cruise. On this cruise we searched out our steward on the first day to make contact. We introduced ourselves and then that was the last time we spoke with him the entire cruise. We have found on other cruise lines that our cabin stewards greet us by name and continually check to see if we need anything. No so with NCL. Embarkation was a nightmare. We were delayed getting back to port due to Dorian. After arriving 8 hours late, we had to find a place to wait to leave the ship. This was made more difficult because no one was allowed on deck 7. I have a bad knee and finally was directed by an officer to Cagney's were I was able to find a seat. After leaving the ship that were not allowing cabs to pick up in front of the terminal so were forced to cross a busy street and was a block or so so we could then get a Lyft driver. Since I always like to try and find some good, we attended the show After Midnight. It was exceptional. The singers dancers and the band were great. It was a high quality production. One thing I can say for NCL is that their shows tend to rise above the rest. We were onboard attending a VIP art event and found the gallery staff and the ship's staff working the event to be outstanding. Unfortunately for the negative reasons above, we will have to think twice about cruising with NCL in the future. Read Less
Sail Date September 2019
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding ... Read More
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding that on a Bermuda board, but for this review I am limiting my review to our time on the ship. The good: -Embarkation went smooth, less than 1.5 hour wait. -Sitting outside at the waterfront and dining during sunset. -Amazing view from an aft balcony -The drinks/drink package -Shows, particularly comedy, Marva Hicks, and wine lovers musical. The good and bad: The spa I bought over $800 worth of services and enjoyed it all. One down point here: I did purchase a nail fix as my most inexpensive service, $15 plus tax, to glue a piece of my nail down that was beginning to break. A couple of hours afterwards, it fell off anyway and the spa assistant manager refused to give me a refund. Because of this, I will probably not use the spa again even though the rest of the services were spectacular. I was even able to purchase the Keratase products I use on my hair here. My “vacation hero” was Amir from India who works in the hair salon. He was very personable and gave me a wonderful haircut. The bad: -Food. The food is generally not good on this ship. I am referencing the taste and beyond. The beyond refers to the night my husband and I repeatedly went to the bathroom with upset stomachs. My husband also orally could not keep any food down the same evening. The remainder of the cruise was full of upset stomachs, bathroom trips, bloating and gas. We both experienced this. I am probably used to a high quality of food but whatever the reason may be, we either didn’t like the food or became sick 60-70 percent of the time. On the ferry into Hamilton, Bermuda, other passengers also expressed their dissatisfaction with the food. Your best bets our the main dining rooms at lunch rather than the buffet and specialty restaurants at dinner, particularly Cagney’s and Teppanyaki. We ate everywhere except Le Bistro and Pinchos Tapas Bar. Staff onboard: Some staff members were exceptional, including our cabin steward Rochelle, guest service employees, Amir and Christina in the spa, bartenders and various waitstaff and we tipped amply on top of the automatic gratuities to show our appreciation. I suggest everyone do the same if they are willing and able. The problem with this ship is that service is hit or miss. We had very dismissive and slow service in La Cucina, for example. Also, when we called restaurant reservations to cancel reservations and free them up for others (after already making replacement reservations on our app), the female rep who answered was short tempered and impatient on multiple occasions. We were shocked that was the case when we were being courteous to other guests. Layout of the ship: The guest services, Internet cafe, main big screen interior television, bar, espresso shop and shore excursions are all in the same location with the art gallery not far away. Too many people are converged into this area of the boat at all times. There are also people walking slow and looking at art making it more congested. I have been on smaller ships that did not feel as cramped, including the Jade. I’ve also been on large ships that did not have this problem, such as MSC. In fact, Norwegian could take lessons from MSC as to how to lay out a large ship. -Disembarkation: Was a crap show. Our ship arrived into port late due to Hurricane Dorian and started disembarkation at 2:45. They gave out different colored luggage tags which were supposed to correspond with your disembark time. No one from Norwegian actually checked the tags until midway into the line or more and everyone appeared to converge on the gangway at the same time. Lots of people were visually frustrated and some verbalized it. -Water: Norwegian bring bottled water back to premium beverage package. It’s ridiculous that on a ship with wine and liquor everywhere, water appears to be its most expensive asset. Miscellaneous: Parking: We used a parking app, Park Whiz, to book a spot on 58th in walking distance to the pier. Very convenient to the pier. Shore excursion: Did not do an organized excursion, instead rented a Twizy during whole time docked. We visited Warwick Long Bay and John Smith Bay beaches and highly recommend both. The Twizy is uncomfortable for the rear passenger but a necessary evil to get around on your own unless you take a cab or bus or stay close to the ferry terminal. Visual appeal of Escape: 10/10 exterior. Inside, however, could use some color and rooms in need of refurbishment. I added this to miscellaneous as it is purely subjective and thus, I have tried not to base my review on. Read Less
Sail Date September 2019
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we ... Read More
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we arrived a day early to see some sights) and neither of us had been to Bermuda. We arrived on 8/30/19 and checked into a hotel, walked to the Inner Harbor for dinner and see some sights. The next morning we got to the terminal to check onto the ship and so far so smooth ... I had also purchased "the key" for us which expedited our wait with other perks as well. We were on the ship around 11 am. We had taken a tour of the spa area and had both booked services for that day. The ship was set to leave port at 4 pm, which is did. Once away from the dock I noticed that we appeared to be going in circles then we went back to the dock. We were told the propulsion system was not working properly and that it was being looked at. Fast forward to approximately 8 pm. The captain came over the PA and stated that the ship was broke and the cruise was cancelled. We had two choices leave the ship by 11 pm that evening or we would not be allowed to leave until 6 pm the following evening but all must be off by 9 pm the following evening. Our mouths dropped open .. like is this seriously happening??? Yep, it sure was. We were told there were letters in our stateroom explaining what their compensation would be, they would be reimbursing each guest up to $200 per person to change their flight plus up to $200 if you needed a hotel the evening of 8/31/19. I immediately went to our room and began calling the airlines to see about changing our flight and explaining what had just happened to our cruise. The airline we flew in on wanted $383 per person to change our flight! I went to guest services and they stated there was nothing they could do that everyone was getting the same amount and no exceptions would be granted. I went back to our room and started looking at all other flight options. Around 10:30 pm I told my son we either get off now or we're stuck until the following evening which would potentially mean we wouldn't get home until Monday as there were no evening flights to get us home the following evening. We decided to leave the ship. At that time we did not have a flight booked nor did we have a hotel for the night. I had been on the phone for approximately 45 minutes with Travelocity at this point. We walked off the ship me with my suitcase in one hand and my phone in the other. There was a park bench outside the terminal that my son and I sat on while we made arrangements for both flight and hotel. To reschedule our flight for the next day cost $349 per person (trust me I tried to find a cheaper one but it didn't exist!) and we found a hotel near the airport for just under $140. Remind you at this time I was still out the cost of the cruise, shore excursions we had booked, the drink package we had, the "key" we both had, spa services we both had done prior to the cruise being cancelled, our hotel the night before, our original filghts, etc... totaling nearly $3000! So on top of this I am now out an additional $850 (rescheduled flights, hotel, Uber) that needed paid that day! So far I have received some of the money but not all that they have agreed to reimburse me. RCs ship broke, 100% their fault 0% my fault thus I should have $0 out of pocket for this. I shouldn't have to wait 2+ weeks to be reimbursed nor do I feel I should be out any money at all on this. If I tried to find cheaper flights and couldn't I feel I should be reimbursed the entire $349 per person, not just the $200 per person. I am not very happy right now. I feel like I was abandoned and left to fend for myself with zero help from RC. While I would love to comment on the ship, cabin, dining, entertainment, ports, etc... I cannot as there was not much open during our few hours aboard the ship. Read Less
Sail Date August 2019
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. ... Read More
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. First they push the Drink Package and the Specialty Dining Packages. Let me tell you about the Drink Package. Every bar was under staffed the lines to get a drink we’re long and sometimes 20 minutes. In the Specialty Dining which you paid a premium for you were limited to one appetizers, one entree and one dessert. Never on the other above mentioned Cruise lines. Now remember in the main dining room you can order 2 or 3 appetizers such as Lime and Dill Shrimp, Pekín Duck plus soup, plus salad, So remember you paid in your cruise price dinner and you just paid more for dinner in the Specialty restaurants. Don’t get sucked into the drink and dinning Packages. The main dining rooms as well as the other free dining option where good if not better. Osheehan's and the Orchid Garden no up charge was good Moderno's and Cagney's was wonderful although you pay extra. We had an OBC of $185.00 and this was the first time we couldn’t use it for gratitudes we didn’t like that the ship only had one main corridor on the right side of the ship to go from the front to the back so it was always crowded. There were no pool staff or any safety officers at the pool and glass beer bottles where in the hot tubs and on the pool railing. SAFTY CONCERN. Will not ever be back on NCL. Read Less
Sail Date August 2019
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a ... Read More
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a different ship Buffet was undersized but food was fair to good. Dining rooms were dark and food very salty. Cafeteria quality food Pools are not sufficient to support ship and deck furnishings uncomfortable. Activities seemed few and far between. Shopping areas almost non existent and staff barely competent. Tried to buy item on sale and was told this item can’t be sold because of computer error. When we tried to get a resolution were told management was in a meeting and could not be disturber. This was at nine pm. This ship would be fine at half the ‘discounted’ prices and you had never cruised before. STAY AWAY Read Less
Sail Date August 2019
My wife and I have been cruising with NCL for about 10 years and 17 cruises. This cruise was for our 20th wedding anniversary. We decided to get a Haven suite. Our previous cruise had too many children so we had thought that the Haven ... Read More
My wife and I have been cruising with NCL for about 10 years and 17 cruises. This cruise was for our 20th wedding anniversary. We decided to get a Haven suite. Our previous cruise had too many children so we had thought that the Haven would have fewer children. The children were from age 6 months on up. We were very wrong. The entire ship was overrun with babies & toddlers. The strollers were clogging the elevators and the walkways. Every restaurant had at least one screaming baby (including the specialty restaurants). Even the Haven area was mostly unusable as the pool area was completely taken over by young children. The service was, as always, spectacular. Every NCL staff member we encountered was pleasant and friendly. The food was equally spectacular. The only problem we had was everything was so good but one can only eat so much. The entertainment was great. We loved the comedy shows. The shows in the Escape theater were very good. However, it appears that NCL has shifted their business model to cater to families with young children. It was like being on a Disney cruise. I would strongly recommend that one does not cruise on NCL unless one wants to cruise with a lot of children (and I mean a lot). However, if one is looking for a child friendly cruise line then NCL is a great fit. My wife and I have decided to break from NCL. Our children are grown and we have no desire to share our vacation with other people's children. The Bermuda cruise will be our last that we book. We have already paid for another cruise so we will do that and be done with NCL. I wish NCL the best. I have a lot of great memories from NCL. Read Less
Sail Date August 2019
Room and bedsheets were dirty. Stinky bathroom land room service didn't empty trash bins every day. Crews were not polite especially the bar, buffet and front desk area. The front desk was only friendly when you booked some service ... Read More
Room and bedsheets were dirty. Stinky bathroom land room service didn't empty trash bins every day. Crews were not polite especially the bar, buffet and front desk area. The front desk was only friendly when you booked some service and activities but not when you asked questions. Crew members were not friendly at buffet for the whole trip. Buffet tables and chairs were dirty. Ship was over booked. Pools were full. We waited 2 hours for 1 water slide. Bar attendants were not friendly and showed no respect. Twice that I found them talking about customer's in their language. I guess because the tips were included in the check that they didn't even care to show their respect. Daily activities paper and my excursion tickets were not delivered on time. Beach towels were not replaced in our room most of the time. We had to get it from the poolside. Read Less
Sail Date August 2019
I choose this cruise because it was offered during summer and the port was convenient to where I lived. I was able to park around a block from the cruise ship which added to the convenience of embarkation and disembarkation. The ship ... Read More
I choose this cruise because it was offered during summer and the port was convenient to where I lived. I was able to park around a block from the cruise ship which added to the convenience of embarkation and disembarkation. The ship was adequate but the seating in lounges and the dining rooms was not very comfortable. The cabin I was in, room 5610, was the worst room I have ever had. It was not its' appearance that was problematic. The room was the nosiest room I have ever had in comparison to seven other cruises I have been on and any hotel room I have had in my lifetime. I was awakened all night long. I called several times to complain and find out what was going on and someone was sent to listen to the noise to determine what it was. Then one morning I was out in the hallway and was able to hear the noise well. I asked the steward if there was an ice machine in the area behind the doors. He said there was. At least I determined what the problem was! I was sent a cheese plate. I would have preferred getting a good night's sleep. My dining experience was mixed. The buffet was very good. I particularly liked the Indian food and the variety. A tip if you like smoked salmon is that you can ask for a portion of it at breakfast (It is no longer on the buffet). There was a lot of congestion around the beverage area. I always like one meal to be a sit down meal so I ate in the dining rooms for dinner. The menu had a variety of items. What I found was anything that was a soup or had a gravy or sauce was awful. The food, of course, had been prepared in advance. Unfortunately, it became concentrated and the salt content and subsequent taste was horrific. This was true of ALL sauces. The salads and dressings were very good and the hot lava cake was to die for. Also of note is that I had only one fresh cup of coffee during the entire cruise. The entertainment in the main theater was very good. I had been on a Norwegian cruise before and had not liked the main theater entertainment so this was a pleasant surprise. Piano entertainers in the lounges could play the piano but were not great singers. As I said before, the lounge chairs were not very comfortable. I did participate in some daytime activities and they were enjoyable but I think there needs to be more activities to choose from at all times of the day. The gym and massages were excellent. The service was great. My steward was very responsive. All staff were very professional and helpful although feigning ignorance of the noise situation. Photos were too expensive and I didn't see great buys in the duty free shops. The only port was Bermuda. The Naval Dockyard offers a lot and is easy to navigate. Don't waste money on excursions. Almost as soon as you get off the ship and pass regulated areas and excursion vehicles, there are people to direct you and you'll be able to find everything you need to get around Bermuda. For example, there is someone who looks like a school crossing guard you can tell what you want to do. We wanted to go to Horseshoe Bay and were directed to a minibus that charged $7 each way per person. If we had gone on the excursion it would have been $40 or $45. Also at the naval dockyard is a tram that will bring you all over the area (specified stops) for no charge. There are restaurants, mini golf, mini mall, beach, pirate ship you can jump off, dolphin experience, music, segway tours, public buses, water sports, boats, pharmacy, music, hair braiding, rum cake, glass blowing, liquor stores, ferrys to Hamilton and ST. George. If you go to Hamilton, remember stores close around 5:30. Beautiful linens but you have to be rich to indulge in a hand towel for $50. Get a dark and stormy somewhere. The ferry to St. George is a complimentary service of Norwegian. Go to Turtle beach. In regard to my daughter, she is 19. There were no activities exclusively for her age. This was very disappointing. There are many college aged kids and there should have been some ice breakers or social gatherings to help them connect. The solo traveler activities were for travelers in 40s and 50s. Read Less
Sail Date August 2019
We chose this cruise because we always wanted to visit Bermuda. My wife had just completed another Norwegian cruise on the "Sky" to Cuba. The Norwegian Escape is a much larger ship. Too many passengers for the ships facilities - ... Read More
We chose this cruise because we always wanted to visit Bermuda. My wife had just completed another Norwegian cruise on the "Sky" to Cuba. The Norwegian Escape is a much larger ship. Too many passengers for the ships facilities - specifically the pool area(s) and the buffet area and the outdoor bars. I do NOT recommend this cruise or cruise line! The ship had over 4200 passengers and the pool could only hold maybe 50! Add to that, there were signs posted around the pool area ADULTS ONLY. These were routinely ignored by "parents" who let their little ones fill up the two (count them, two) hot tubs. The food , especially at the "Upscale" restaurants was mediocre at best. All side dishes were served cold in temperature. The dining service was terrible. Long long waits (in excess of 20 minutes) between courses. Beyond that there were tons of OUT OF CONTROL kids and teenagers. No cruise personnel did a single thing to correct these problems. I will NEVER cruise on a "Mega Ship" again, especially Norwegian cruise line which has evidently become the "Carnival" of cruise lines. Read Less
Sail Date July 2019
Background: I "won" a "free cruise" after gambling at a casino near my hometown. I was hesitant at the idea that it was "free", but after researching the offer, I decided to take a gamble (pun intended) on ... Read More
Background: I "won" a "free cruise" after gambling at a casino near my hometown. I was hesitant at the idea that it was "free", but after researching the offer, I decided to take a gamble (pun intended) on this "free cruise" to see how free it really was. It was basically me paying the taxes and port charges only, with an option to bid to upgrade from inner to ocean view and/or balcony. I had attempted to put in a bid for a balcony, but my bid wasn't accepted, and the sailing was full. (No complaints about the room quality I ended up receiving.) I wrote a very lengthy review of the Cabin below, so here I will list off the other items that I feel are important for people to know. Ship: It is well-maintained and clean. The decor was fine. It was on par with other cruise lines and I had no complaints about the level of quality with the ship itself. It had as nice of decor as Royal, Princess and Disney. No issues here. Cabin: See below for lengthy description and list of annoyances / lack of privacy. Dining: This was the most sub-par dining experience I have ever had while cruising. The food quality on the Gem was embarrassing. The only 2 photos I am attaching have to deal with the dining. First off, let me say, I found it hilarious how they listed meals as "complimentary" with many of the high end restaurants requiring a $39 charge per person along with a forced 20% gratuity. I can not comment on any of those, as I downright refused to pay extra for restaurants that I could experience at home. There is also no free room service on this cruise line, except for a very meager continental breakfast. If you wanted any other room service, there would be a $7.95 service "convenience" charge. Ridiculous. A can of soda from the refrigerator was $3.95. I bought one. I admit, after days of non-carbonation, I found myself desperate for a Sierra Mist... The only "free" 24x7 dining is the "Irish pub" O'Sheehans, which offered typical pub-like food. We went there once, and laughed at the godawful chicken wings they were serving. I would have swore the wings were made like 2-3 days previously, tossed with whatever sauce you ordered and re-heated. My son got the "Buffalo" wings and they were so red as if they were dyed, that they actually dyed his fingers bright red. There are 3 dining rooms, and only one, the Grand Pacific, is considered a "dress-up" which isn't even "dressing up" as it just doesn't allow shorts, as the others do. The first night was the best night, and after eating the first night, I had some high hopes for the meals, but they only went downhill. As this is a freestyle cruise line, which many people will hail as awesome, since you don't have to dress up, you don't have a set reserved dining time, etc... I personally found it made things LESS enjoyable. You didn't have the same guaranteed server, didn't build any rapport or closeness with dining staff... and while I am an introvert, I still enjoy feeling like I get to know my servers, and with this freestyle mode, I definitely didn't feel like that happened. I can tell you also that if you are not a person that is going to order from the bar, you can forget receiving "exceptional service" in regards to your choice of beverages and getting bread served, etc. My son and I had a difficult time getting any lemonade or iced tea. We were lucky to have our water glasses filled in any decent time. We were laughing because around the 4th night of dinner, when we were dining towards the end of the evening, we literally were given only brown bread and water (when on all other nights, we had a variety of bread choices of 2-3-4 types of bread offerings) - We didn't have any "chef's recommendations" and the staff seemed more rushed and understaffed, ready to get us in and out as fast as possible. We went to the "fancy dining room" just today for lunch. It had a nice view, overlooking the back of the ship. We were handed the menus, but had the typical hurried experience of taking our entire order, including dessert. The peanut butter cup cheesecake was overall a disgrace. They make the plating look nice, but then you bite into it and wonder how long it was in the freezer before it was quick thawed and served to us. It was not at all creamy and I was hard-pressed to find any peanut butter cup taste to it. Service: I am well aware that cruise ship employees come from fairly impoverished nations and are looking to make a better life for themselves, as well as providing for their family, but you can see their unhappiness through the forced smiles and furrowed brows. While the whole "washy-washy" sing-song of the woman spraying our hands every time we entered the buffet area soon became humorous and meme-like, reading in the daily guide that they don't recommend handshaking because it spreads illness... I was like, okay, enough of the dirty-tourist shaming. Not all of go to the bathroom to relieve ourselves without washing our hands afterwards. I get it, noro-virus is real.. But, again, it actually became insulting to me. WiFi: This is my biggest complaint, and one I plan on fighting with the cruise line itself to get my money back. I spent over $350 for my son and I to have unlimited WiFi on 1 device each for the week-long cruise. Now, this may seem like a ridiculous fee to many of you, but I back my choice up with we enjoy what we enjoy, and we enjoy having access to email, news, YouTube, games, etc. My first cruise was in 1996, and let me tell you, after using the "Internet Cafe" back in 1996, the speed we had for this WiFi was NO BETTER than it was back in 1996. Dial-up speed at its finest. I am well aware we are OUT IN THE MIDDLE OF THE OCEAN. I get that. I get that WiFi may be sporadic. We paid for the HIGHEST LEVEL QUALITY of WiFi and we could barely do anything we wanted to do. We would be disconnected in the middle of reading news or email, games would be reset, videos wouldn't load. I paid the amount of 5 MONTHS of Cable Internet for ONE WEEK of WiFi on a cruise line, and so I'm going to say again, I expect for the cost of FIVE MONTHS of cable internet, we should have a RELIABLE connection. Otherwise, cut the cost in half. Would I Go Again: I love to cruise. I have done quite a few cruises. Would I ever sail with Norwegian again? NO WAY. Too many kids running up and down the hallways un-escorted. Too many younger children WAILING. Now this is not something Norwegian itself can fix, or can they? I mean, I guess it's time for me to look at more adults-only cruises. Way too many people trying to do a bunch of nothing on the 4 days at sea. Being docked over night for 2 nights while in Bermuda was kind of a new experience for me, and those days/nights it did seem a lot less crowded as people were off doing excursions, but yeah, too many loud and sheep-like tourists not at all realizing how annoying they and their kids were being. Read Less
Sail Date July 2019
I recently cruised on The Norwegian Gem form Boston to Bermuda. To say I was disappointed is an understatement. The ship is old and in dire need of renovation. The restaurants and the food is ok however if you are looking for ... Read More
I recently cruised on The Norwegian Gem form Boston to Bermuda. To say I was disappointed is an understatement. The ship is old and in dire need of renovation. The restaurants and the food is ok however if you are looking for luxury try another ship! The entertainment was mediocre ,the cabin service was good but not stellar and the speciality dining experiences although good were costly ($39.00 per person). I felt like I was nickled and dimed for everything because every bill had a 20 percent gratuity added on to it ( even the bar ) and if you didn't opt for the expensive drink pkg you had quite a bill at cruise end. The deck was extremely overcrowded and the hot tubs were small and always full, Bostonians deserve better ...Norwegian Cruise Line needs to refurbish this ship !!! This was my 10th cruise and by far the worst. Read Less
Sail Date July 2019
Well I recently spent a week on the escape, traveled from NY to Bermuda with 22 people for my nieces sweet 16. I was on the ship for about 30 minutes when I realized the drink package I purchased for the family was somehow removed. I went ... Read More
Well I recently spent a week on the escape, traveled from NY to Bermuda with 22 people for my nieces sweet 16. I was on the ship for about 30 minutes when I realized the drink package I purchased for the family was somehow removed. I went to customer service, where I was told no one could help me since the main office in Florida was closed on Sunday. i ended up purchasing another drink package, and was told to work it out later. The next 3 days of the cruise was fun. On the 2nd day we were in Bermuda we decided to take the Norwegian cruise lines ferry over to ST George to sight see. We spent about 3 hours in St George and had to return back on the ferry for out dinner reservations. About 15 minutes into the trip back with the ferry completely full, I could hear screaming on the Ferry and then a loud crash. The ferry crashed hard into the rocks, the women standing next to me flew about 10 feet crashing to the ground and broke her Femur. My wife smashed her knee on the metal table leg and my daughter struck the table with her chest. There were Multiple injuries, people were screaming and hysterical. The Ferry PA system failed to work, to advise the riders of the situation, there was no first aid available for the injured, not even ice. The Ferry slowly returned back to the dock to be inspected, to make sure it was sea worthy to take Us back to the cruise ship. This entire process took over 3 hours, still no medical attention given to the injured until we were back to the ship. Not once did the staff apologize for the inconvenience, they pretended like nothing happen. Let's say I'm a little disappointed in the lack preparation for an emergency. The entire process, including the trip to the ship doctor took over 5 hours, wasting 1/2 of the 2nd day in Bermuda. Over the years I have been on a few different cruise lines, all with customer service far surpassing that of Norweigen. Read Less
Sail Date July 2019
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half ... Read More
I chose this for the Bermuda cruise. Getting on the ship was easy. Luggage survived and was delivered on time. Upon first inspection everything seemed fine. We opened the mini bar and noticed that $110.00 worth of items missing and a half eaten piece of cake was in it. We contacted the cabin steward and he didn't seem to concerned. Placed a call to guest services and they sent two managers up. We asked for the mini bar to be emptied since we don't consume alcohol. They next morning the cabin steward confronted us about it stating he knew about the missing items. That was unnecessary! We purchased the premium non alcoholic Drink package. Getting more then one water that was cold was almost impossible. What smelled like raw sewage lingered around the ship during the 7 days. Keep a very close eye on charges. My husbands credit card had tips in it from the martini bar. We never went to the martini bar. All gratuities included with the package we purchased. We don't mind tipping. My husband has to use a mobility scooter and the entrance ways to a lot of the doors did not have little ramps. This caused the scooter to get stuck. We got concerned because the scooter starting making a loud clicking noise from the left rear wheel. Getting on and off the ship in Bermuda was a breeze. The food in the aft was buffet style and sub par. Select dining was okay except we had to sit 2 feet away from the couple next to us. We requested private dining. Didn't happen. On board entertainment was okay. The cruise director was very pleasant.The activities director was outstanding. They did a little update via the TV in the room everyday. Stateroom had plenty of space for our severe over packing. We booked a excursion prior to the trip. Checked the current info and charges on the TV and noticed that both of us had extra $54.00 dollars in credit. So we went to cruise services desk and asked why? They cancelled our excursion. Instead of putting the full amount back on my husband's credit card they split it down the middle. Upset about that . Proceeded back to the room and we had a voicemail stating it was cancelled. Kind of stung a bit since we already found out about it 45 minutes prior. This was our first cruise and a learning experience. It didn't help that a new building was being erected straight below our balcony in Bermuda. Do not rent the little electric orange cars next to clock tower mall. Disaster!!!!! Was not maintained or fully charged. Broke down. This happened to another couple late at night. One thing I need to add. Look at the phone in the state room before using it. Ours had something hard stuck all over the mouth piece. Nasty Read Less
Sail Date July 2019
I did this cruise on the Dawn a couple years ago and had a great time. However, Norwegian seems to be cutting service on the Gem. The boarding process seems to have improved. We spent less time standing in line and our baggage was ... Read More
I did this cruise on the Dawn a couple years ago and had a great time. However, Norwegian seems to be cutting service on the Gem. The boarding process seems to have improved. We spent less time standing in line and our baggage was delivered much faster than in 2017. That is where the improvements end. The ship itself has seen better days. Aside from the gaudy decor, upholstery, fixtures, carpeting were all worn and a bit dirty. Our bedspread had a few small stains on it. The pool towels were so old and worn that once you dry yourself off with them, you have a thick layer of lint stuck to your skin and clothing. It seemed like they were starting to disintegrate. Our balcony furniture looked like it was splattered with white paint. Regarding the service, every employee on the ship was quite busy. They seemed to be working hard to do what they could but still all service was pretty slow. My partner and I walked away from one of the bars because we had been standing there for quite some time without being served. Despite having reservations at the restaurants, it often took over a half hour to be seated. Once seated, it often took an hour to an hour and a half to receive our entrees. We could expect most meals to drag on for 3-4 hours from the time we arrived at our reserved time until the end of the meal. In the Italian restaurant, we waited close to 2 hours to receive our entrees. By the time it came, my salmon was hot, but very dry and tasted like it had been reheated. I only ate 2 bites. Luckily, the gnocchi (which we had been served an hour before the entree) was delicious, so I wasn't too hungry when the fish finally came out. The excursions were a mixed bag. It seemed like any excursion run by the Fantasea company was quite well done. The tour guides were attentive, organized, and had a good sense of humor. We did the Gosling Rum Cruise and the Wild West Kayak with them and were happy with both of those excursions. The Caves and Waves excursion though wasn't as good. Instead of traveling by boat, you take a small bus across the island. This is a long drive and they stop at Horseshoe beach, not so that you can visit, but to find out if anyone is getting motion sick. The cave visit ran smoothly, but the beach was atrocious. They drop you off at lunchtime at what they called a secluded beach. In fact, the only reason why it is secluded is because nobody else wants to be there. It's called Clearwater Beach. If you take a look at it on Google street view, you'll get a good idea of what this place is (note the sign that says no weapons allowed). It is very close to the airport, so the air traffic is constantly overhead, and being so close to a transportation center, I can't imagine that it could be a very pristine area. The restaurant and bar at the beach are a bit grimy. It looks as if they were built inside of an old skating oval, so everything is surrounded by concrete topped with barbed wire. The one good thing I will say is that even though the restaurant was a dive, the burgers were excellent. The beach itself is man made, not natural. So they have basically just dumped sand on top of rock. To get in the water, you have to walk over large pebbles and stones. My mother was with us and couldn't go in the water because the rocks hurt her feet, even with flip flops on. The water is nice and calm, so it may be ok for kids, but it is very shallow. Once you are out far enough for the water to reach waist height, you are contending with the seaweed and the wildlife living in it. On the upside, it does give you a chance to see a turtle. Again, check Google and look at the satellite images - the dark spots are the seaweed. But it's okay if you aren't having a good time there, because you only get a couple of hours before the bus comes back to take you to St. Georges which you only have a couple of hours to explore before the last ferry leaves to take you back to the Royal Navy Dockyard. Honestly, I expected Norwegian to do a better job vetting this excursion. The only reason why we do the cruise's excursions instead of finding things ourselves is the comfort of knowing the event has been vetted. Back to the ship issues though, there were a lot of thugs traveling on this vacation. There were theft issues and harassment issues. We were using white boards to communicate with our group and one morning we woke up to find someone had written threats and vulgar insults on them. The ship security didn't seem to be doing anything. We had an item stolen and heard others complaining about thefts too. We missed most of the evening entertainment because the meals took so long. However, the one act we couldn't seem to get away from was the piano player. This man had a voice like a high school kid trying out for the school play. He was also crude and vulgar. One example, his act included a song all about crude slang for women's bodies. He was in the champagne bar and the atrium. It was loud and obnoxious. At the end of it all, we did have a good time. After all, we were on a cruise to a beautiful location. However, I think next time we'll fly to Bermuda and skip this cruise. Read Less
Sail Date July 2019
This cruise was a disaster from the beginning. Took the entire family to celebrate the high school graduation for my two oldest grandsons. When checking in at the terminal all but one of my group got their pass cards promptly. Getting ... Read More
This cruise was a disaster from the beginning. Took the entire family to celebrate the high school graduation for my two oldest grandsons. When checking in at the terminal all but one of my group got their pass cards promptly. Getting the last card took over half an hour. Seems that they ran out of blank cards and had to wait until someone from the ship came down to bring more cards. How can you be expecting over 4,000 guests and not have over 4,000 cards? At the end of our first day, we had an urgent message left in our cabin. Somehow, they lost the copies of our ID documents. I had to get them all together and go down to guest services at 1:00 am. It took me four trips to guest services to get a credit card assigned to my daughters room for charges. The first three times we were assured that everything was set. After each time when they tried to use their card to pay for something they were told the account was closed. Finally got it right after the fourth trip. On the first day on board I tried to book reservations at the specialty restaurants and was told the entire week was booked at all of them except 1. Same issue with entertainment; everything was booked but you could go there and wait to see if someone didn't show up. Bought my youngest grandson the soda package. What a waste. The only place for him to get a soda was at the regular bars which were always crowded. How do they expect a 12 year old kid to muscle his way to the front of the bar, and then get the attention of a bartender? Ridiculous. Wanted to have dinner with seven of us at one of the complimentary restaurants. Went to the restaurant in the morning to get a reservation and was told that they do not give reservations to groups of less than 10, but to come down when we wanted and we would be seated promptly. When we went there at 7:00 and told the host that we wanted a table for 7, he looked at me and said "did you make a reservation'? Are you kidding me? Staff in general was very unprofessional. The only friendly one was the women who took care of our staterooms. Don't even get me started on the elevators. This ship needs at least one more bank of elevators. I could say more, but I already said enough. Read Less
Sail Date June 2019
Chose NCL for Activities to entertain a 13 year old boy, amenities for two 80 year olds. Destination to beautiful Bermuda. The ship was at capacity; much too crowded for our party of 5. LONG lines on all kid friendly activities. Most ... Read More
Chose NCL for Activities to entertain a 13 year old boy, amenities for two 80 year olds. Destination to beautiful Bermuda. The ship was at capacity; much too crowded for our party of 5. LONG lines on all kid friendly activities. Most shows sold out. Specialty dining reservations extremely difficult to make. Childrens pool too small and too crowded. Would suggest including a tween/teen pool, or allowing tween/teen time in adult pool. The ship lack the ability to accommodate so many travelers. Guest services staff not empowered to solve issues; simply offer smiles, apologize and re-iterate that the experience was fully booked. Long lines at guest services. Long waits at elevators. Bars not adequately staffed. Staff told us several times the ship was crowded and sailing at capacity. 13 year old spent more time in cabin reading than opting to wait to participate in activites. He did not consider his time on board as fun/vacation. We LOVED our dining experience at Manhattan Room, Moderno and Cagneys; Cagneys and Moderno not our first choice. First choice Tapenyaki, sold out. Beyamo sold out. Beverly at Tapenyaki most helpful representative. LaCucina, noisy, average food, hair found in sons pizza. Eddie our steward, Excellent. Excellent experience with K & S watersports...parasailing excursion on land not available thru NCL. Also beach day at Elbow beach, booked through resortforaday. Snorkeling Catamaran excursion booked thru NCL, thoroughy enjoyed by all. Information before cruise not forthcoming unless we called. Couldn't book dining for 5. yet on board, couldn't reserve dining for less than 8. Many opportunities and emails received to spend more money for upgrade. Onboard WIFI minutes not explained. We thought we'd be able to talk among our five travellers. This requires a $10/day/person fee. On board bowling, $6 per game. Gaming pass for the week....$170. All onboard charges applied to credit card....if paid with a travellers check would result in waiting on a line to "cash out" at the end of our trip. Disembarking goes quickly....a problem if you have a car service reserved to get you. Needed to leave cabin at 8:30am; yet our disembarking time 9:45am. We were told to plan luggage would be available 10:30. It was available at 9:15. Read Less
Sail Date June 2019
Poor drink service near the pool. Waiters and waitresses rarely seen if ever. Terrible layout on the pool deck, difficult to walk around. Cagneys Steak House was terrible, 3 of 8 got the wrong meal. Drink waiter never showed up. A ... Read More
Poor drink service near the pool. Waiters and waitresses rarely seen if ever. Terrible layout on the pool deck, difficult to walk around. Cagneys Steak House was terrible, 3 of 8 got the wrong meal. Drink waiter never showed up. A simple request for bread was forgotten or ignored. Nearly 3 hours for dinner. During that time was able to get 1 drink. La Cucina was equally as bad. Pasta could have been rope, I’m still not sure. Far too many kids, many underage drinking. They had a few pool deck cookouts, they ran out of food by 12:30pm and then served raw vegetables before even cooking them. Spinnaker Lounge was great. Great Outdoors dining/buffet area is beautiful. Sailing was smooth. Staff was great. Food in main dining areas equally as good as specialty dining. Be careful shopping on board, prices on liquor and jewelry is better in the states. Do your homework. I won’t return to this ship. The Norwegian Dawn was far superior. Read Less
Sail Date June 2019
Apparently the main objective of Carnivals transformation of the Triumph into the Sunrise was to increase their revenue and the customer be damned. While some welcome amenities were added, more of the focus of the renovation was apparently ... Read More
Apparently the main objective of Carnivals transformation of the Triumph into the Sunrise was to increase their revenue and the customer be damned. While some welcome amenities were added, more of the focus of the renovation was apparently devoted to additional cabins than to passenger amenities. Cabin: The ocean suite was quite spacious and clean. Air conditioning within the suite seemed a bit lacking, even on the coldest setting temps rarely dropped below 76 degrees. We had an issue where the toilet would repeatedly flush itself for minutes at a time after use. A metal railing securing the bottom of the shower door kept falling off. Overall we were not happy with this cabin. Dining: Forget about the Lido Marketplace as it is unbelievably crowded compared to any other ship I have been on. We only tried it for breakfast on our first 2 days. Buffet lines greater than 30 minutes were the norm. On day 1, we were unable to find a table, so we took our food back to our room. On day 2, we found a table, but were interrupted by dripping condensate from the ceiling falling on our heads and food, gross. Needless to say we didn't return there for the remainder of the trip. On a better note, Cucina De Capitano was great, and Fahrenheit 555 was fabulous. We alternated between those for dinner for most of the trip. Special Mention to Guy's Burger Joint and Pig and Anchor as well. The deli had lots of nice options and was fairly quick as well. Embarkation: We had Priority boarding and all went very quickly. Activities: My son seemed to enjoy many of the on board activities, My wife and I were like meh. Entertainment: One of the few bright spots on this ship. Fun shows and a fantastic cruise director in Chris "The Flying Scotsman". Fitness and Recreation: Meh. Onboard Experience: This ship feels very crowded most likely due to the reasons stated in the first paragraph. The pools were almost always filled to capacity. There was hardly a lounge chair to be had on sea days. While I am a smoker, I can usually sympathize with the complaints others have made regarding the casino. However, on 2 occasions on this trip, I was in the smoking section on the Panorama deck when non smokers complained about the smoke. I basically pointed at the sign on the wall and told them to pound sand, but it illustrates the level of crowding if non-smokers are willing to aggressively attempt to shame the smokers out of the smoking areas to snag an open lounger. Public Rooms: Public restrooms were non-existent or simply difficult to find which led to a long trek back to the cabin if you suddenly had to go in the middle of dinner. In addition, air conditioning was weak in many public areas (with the notable exception of the casino). Service: The young ladies who were serving me drinks on the Panorama deck (AnnaMarie and Rochelle) were absolutely amazing, and I went out of my way to tip them personally. Staff of Fahrenheit 555, Deli, and Cucina Del Capitano were equally amazing. Cabin steward was meh. Shore Excursions: We didn't use any as were are familiar with Bermuda and can easily get around on our own. Value for the Money: As a cruiser who routinely purchases suite level accommodations, this ship is not even close to being worth the price. While the staff and crew are wonderful, as is typical of all of my past cruises with Carnival, even their hard work cannot remove the tarnish from this Old Girl's reputation. This is the first time I felt cheated with a cruise. For the money I paid I expected a lot better then what I got. Bottom Line: If you are considering booking this ship, do yourself a favor and look elsewhere. If you are reading this and you have already booked, you have my sympathy. We sailed the Horizon last year and the experience was vastly superior to this. Their newer ships are way better. But they only seem to bring them to NY for a limited engagement then sail them off to Florida or the Caribbean, never to return. I live on Long Island, and as such I like to sail out of New York. For my money, if Royal Caribbean can routinely run Oasis of the Seas and Adventure of the Seas, and NCL can run Encore, Escape, and Joy out of NY, why can't Carnival offer us a first class ship? Instead they offer us these retreads, and based on this experience, I would have to assume the experience would be similar on other Carnival ships they tend to run out of New York I.E. Sunshine, Radiance. Carnival truly needs to step up their game in the NY market. Unfortunately, I will no longer be sailing Carnival in the future as a result of this experience. Read Less
Sail Date June 2019
Refurbished- added passenger capacity for several hundred more passengers. Ship could not physically accommodate the increased number of people. Lines at buffet were 30 minutes long. Swimming was impossible-pools were so crowded you only ... Read More
Refurbished- added passenger capacity for several hundred more passengers. Ship could not physically accommodate the increased number of people. Lines at buffet were 30 minutes long. Swimming was impossible-pools were so crowded you only had room to stand. Insufficient number of crew,who were poorly trained and unmotivated. In the dining room- 2 steps past our table a man vomits explosively a HUGE amount of vomit all over the rug, splattering the bottoms of chairs and tables. None of the dining room staff did anything to address this. The women at the adjacent booth were gagging and holding their napkins to their faces. Kept telling the servers there was a problem, but they were rushing around serving dinners. As people walked by, the only reason they didn’t walk through a pool of vomit is because my husband and I physically stopped them. No one tried to block off the area or relocate the other diners. We refused to sit in that section for the remainder of the cruise because the area should have been properly cleaned by shampooing the rug. The next morning I am sitting on our balcony -I am drenched with gallons of dirty water from two decks above from balcony cleaning. Apparently we were supposed to be notified that the balconies would be cleaned that morning, but our steward never gave us the flyer. Poor ship hygiene, overcrowding, non-existent customer service. Food was average. Entertainment was poor because the size of the theatre had been reduced by 2/3 to make more cabins. There were no production shows. Ports were lovely but shore excursions were way overpriced. You could use the Bermuda ferry or bus to get everywhere for $5 a trip. Activities were very basic- mostly endless trivia and bingo. Read Less
Sail Date June 2019
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms ... Read More
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms smell of urine Cabin 6365 is below casino, constant smell of cigarettes (lung cancer anyone?) LOUD - doors bang shut - Passengers - most of them were rude, for example: things I heard in the hallway (mid ship 6th floor): a parent telling a young child they are "retarded," toddlers left unattended, people encouraging friend to vomit in hallway (he succeeded), smell of marijuana Scantily clad passengers who left nothing to your imagination. Breakfast in dining room WAS FANTASTIC!!!!! Dinner in dining room - AWFUL (ending up just eating dessert every night) At 2 am, a group was outside our door talking loudly. My husband asked them NICELY if they could keep it down, to which they replied "f you, we will f you up!" Read Less
Sail Date June 2019
We chose this cruise because we had a limited time-frame to book and because it left out of NYC. I like that we don’t have to fly. We always park at the pier it’s $40 a day and it’s the closest parking. There are other options such ... Read More
We chose this cruise because we had a limited time-frame to book and because it left out of NYC. I like that we don’t have to fly. We always park at the pier it’s $40 a day and it’s the closest parking. There are other options such as Uber and spot hero to find close parking but this works best for us. We have been to Bermuda before and we really liked it. Especially the fact the boat is in port over a 3 day period. We arrived at the pier about 11:00 and we had hardly any line to wait in. We dropped the luggage off with the porters (who work in part for tips $1-$2 a bag is standard. We wanted to avoid the craziness of the buffet for lunch so we just had some water and soft drinks in the starlight bar next to the casino because our room was not ready. Once it was we went up to the mini-suite we had bid on and won ($50) it had a larger bathroom with a multi jet larger shower and a double sink. The bed was a king (2 twins pushed together) it was not very comfy (the MSC bed was a foam bed ) very thin foam. Pillows were ok. The closet had sliding doors with several shelves (plenty of storage for 2) on one side and a bar with hangers on the other side. There is a small safe (4 digit type) in on one of the shelves. One thing we noticed was that the lights on either side of the bed had usb plugs to charge phones, iPads etc. the vanity area has two three prong plugs and one European plug. We always bring a power strip (non-powersurge type) so there are plenty of spots for us to charge things. There is a small coffee pot that uses pods, not a Keurig. They provide coffee decaf tea, cream, sugars and cups. It’s small one cup. They did away with the ice bucket and I noticed the stewards didn’t have a cooler with ice in the hall anymore. So think ahead of you want ice you have to get it from the buffet. The hair dryer is an economy type that is slow, but not having to carry one from home makes up for it. The cube stool under the vanity has a hard top that is removable and acts as a tray. We use it on the small table on the balcony. The balcony was not very large, just enough room for 2 chairs and a small metal/plastic table. The a/c turns off when the slider is open so we had to be sure the door was closed properly or the a/c wound turn off. The mini bar is not included, it’s all extra, it’s expensive. Also the bottle of water (Aquafina) with the tag is extra. It’s better to buy a water package once on board. We bought on line and it was more money. They don’t allow you to bring water or soda on board any longer. Wine may be brought on, but they charge a corkage fee (not sure how much). The ship will provide distilled water if needed for a cpap although it was difficult at first for the crew to understand what we were talking about. The vanity has a small tv with a few news channels, a movie channel and a bunch of ship channels. The TV can be used to check your account and reservations, but sometimes it takes s while for things to show up. We had s cabin on the 13th floor, sadly sandwiched between a family who were back and forth slamming the doors and yelling across our balcony. So it was noisy. The last thing about the cabin is that there is slot right inside the door that controls the power for the room. It’s designed for you to put your room key in when you come in and take it out when you leave. Any card with a magnetic strip seems to work. I used a casino card from another casino and we were able to continue charging our electronics. The ship is really beautiful and clean. The elevators are ridiculous. There are 4000 plus people and only two sets of elevators. I use the stairs most times except when I had on heels. We didn’t go to any shows, game shows or slides because the boat was absolutely packed with kids. They seemed to be running unaccompanied in packs. Dashing on the elevators knocking wine all over me, no manners. We tried to partake in some of the games offered on the boat like the ropes, bocce, mini golf and pools and hot tubs, but they were often monopolized by the kids. They also ran the halls at all hours sounding much like a stampede. The hot tubs in the adult (H20 area) were full of adults who never seemed to leave. Somehow there were kids in the grotto area too. The movies they played in h2o were kid based. I kind of felt like I was in the wrong all the time wherever I went on the boat. One thing i did for myself was book the Thermal Spa, it’s expensive $199 but it’s worth it. It has a thermal pool, hot tub, heated loungers, a snow room (-14 degrees), steam, sauna etc. they have fruit infused ice water, hot tea and oranges to snack on and the best part no kids! Don’t get me wrong I like kids, but not when they are acting like maniacs. I will never again book a cruise when kids are out of school. I learned my lesson. . NCL likes to nickel and dime its passengers and it has only gotten worse with time. We don’t eat out often so when we vacation we like to eat in the better pay restaurants. I can’t comment on taste, savor or the Manhattan room because we didn’t eat there. We went to Cagney’s (who now charges extra for shrimp cocktail) the fish restaurant (which had an up-charge on top of the dining plan and additional charge on top of that for previously killed lobster) it wasn’t good. The food was almost always cold, including the sides. Steaks were overcooked, seafood under cooked. Soups bland. Went way down hill to save a buck! The buffet is and has always been ridiculous. The food cold, mostly carbs, bland tasting. Add to that a bunch of kids dashing in and out in front of people and it was less pleasant. One good thing was the crepes station in the late afternoon/evening. Lots of topping choices, fresh made. And the omelette stations provided fresh egg options if you asked. The toasters were slow and it usually took 3 trips to toast a muffin. That is most likely because so kids don’t burn themselves (in spite of the warning signs). The few issues we had were ignored by the customer service staff who must have been at the end of their contract. They were trying sometimes, but they were tired and beat. They didn’t seem to care much. The room steward was good. Sam I think his name was, or a variation of that. He did kind of take his time with cleaning the room, and there were no towel animals. The at sea days were beautiful weather wise, but there was no getting a lounger after 10:00 am. The crew tried with the little stickers (indicating they had not seen anyone using the chair in a while) but they gave up after a day. We had better picks on shore days. Bermuda is a beautiful, friendly island, but it was crowded at the beach. We purchased two day bus/ferry passes somewhere in the $31.50 per person. We were able to go all over the island by bus and ferry to Hamilton. The bus hub was in Hamilton and all busses started out there. I think pink poles (at bus stops) brought you to Hamilton and blue poles brought you away from Hamilton. This time around we went to the small aquarium/zoo and it was (for the price) a fine way to kill two hours. NCL purchased an older high speed ferry from Block Island RI (I think I remember seeing it a few years ago before the refurbishment) and NCL uses it to bring people out to St George. It’s a nice 45 min ride. Of course the only rain we had the whole trip was just when we were heading to tobacco beach. So we went to the Fantasy Caves instead. We went to Crystal Caves last time. They were beautiful and the guide let us pose for pictures with ”Simba” which was a broken stalagmite that everyone seems to hold up the way Rafiki held up Simba in the Lion King. It was fun. We went over to the bar/restaurant The Swizzle Inn. Food was excellent. The final day we spent at the royal Naval Dockyard Shopping and having lunch at the Frog and Onion. I recommend the brisket sandwich. Then we were back on board to do as many with balcony’s do: watch the people who get back to the ship late. Read Less
Sail Date June 2019
First cruise on RCL after cruising NCL, Carnival, and Princess. Young 40's couple. This was a family get together cruise, so this itinerary was selected for us, but we did note that it was the most expensive I have ever paid for a ... Read More
First cruise on RCL after cruising NCL, Carnival, and Princess. Young 40's couple. This was a family get together cruise, so this itinerary was selected for us, but we did note that it was the most expensive I have ever paid for a cruise at $608 per night (for 2 people in the cabin including all taxes and fees and less our OBC) for a Junior Suite (which was priced only about $20 per night over a regular balcony). The itinerary was 4 nights at sea and one night at Bermuda. The ship is very small and was built in the mid-90s, so well past her prime. However, there is something quaint and nice about such a small ship that you get to know quickly and can get to places without a real effort. Nice large open walking promenade on the lower deck. But, overall, it is old and while still maintained and pretty clean, it feels old too (thin and discolored bed sheets, rust on edges of areas, ragged carpet/ window corners, etc). There were literally 2 total outlets in our Junior Suite, and they were nowhere near the bed. I suppose getting a bathtub is an "upgrade" in the JS but having to step over the shower and dodge the curtain was more of a pain than a perk. Inconsistent towel animals, ice had to be requested, and the kleenex/ tissue slot in our bathroom was never filled at all in the whole cruise (same for our other cabins, who also said their soap was often not replaced). The JS size was nice and wide with a big balcony (on which they stuck the world's tiniest 2 little chairs on.....so small you couldn't stretch out or lean back). Our Junior Suite (but not our other rooms) also had a weird and large Pillar in the middle of the room, right by the end of the bed - what I would call an obstruction. Also, we were on the 8th floor, so every night from about 10PM-midnight people and staff would rearrange the chairs and tables on the pool floor (9) and raise such a racket (ever heard of chair pads for the legs? - get a hundred for $10 at Amazon!) that all of our cabins had to wear earplugs ever night to get to sleep. The food was below average. The buffet had decent options but the area is small and there is very little outdoor dining on the whole ship. The main dining room (GREAT servers, very friendly and helpful) had a small menu every evening, half of which never changed - probably half the size of menu of every other ship we have sailed. Probably because they have advertisements and table fliers all over the ship trying to get you to buy "premium entrees" with your meal or upgrade to specialty dining. All of the appetizers and desserts arrived cold to lukewarm (seriously, how can you have a LAVA cake if it is cold?). The drink package was a pretty good value at the discounted rate of $49 per person/ day (plus gratuity) rate we got since it was good for all alcohol but also coffee (at Cafe Latte-tudes which serves Starbucks) and sodas and bottled / sparkling water. The Schooner bar and staff was great but all the others were slow and often made drinks that weren't even close to what was ordered. The gym was OK but definitely small for the number of people interested (all treadmills were always full). The pool was an OK size, but it was hard to stay out there very long because they blare the music so loud we couldn't talk to each other. The entertainment options are limited and the quality of performers was definitely the worst we have seen (I guess the talent scales with the ship size). This is definitely not a partying ship as not much is happening after about 9PM and most bars are closed by 11PM. The adult pool area has a nice and quiet Park Cafe (which curiously has no coffee) with small snacks/ sandwiches, as well as a bar that is often less busy but was staffed by one of the grumpiest bartenders I have encountered. Multiple times after asking him how he was doing, or how his day was going, his response was "What do you want" or "Are you ready" - and this was with no one else in line at the bar. Also, they broadcast next to nothing into the cabins - the bulletin said we would dock in Bermuda at 1PM and could disembark at 2PM so we waited to be called down. Finally we went outside at 2PM to see what was happening and they told us that they started letting people go at 1:30PM and you need to stand in the public areas to hear the announcements because they don't announce in staterooms (which was proved consistent upon return to Baltimore, where they also did not announce anything either). Cruising is great, and we had an overall good time on this ship, but for the premium that this ship is priced, I expect a whole LOT more. I guess they can charge this premium because people would rather drive to Baltimore than fly to Florida....but paying such extravagant premium rates for subpar amenities isn't for me. I do see the attraction of the smaller ship and should they ever start pricing this ship more in line with the experience on board, I would definitely consider it again. Read Less
Sail Date June 2019
to spend time with family, this was my first cruise and I along with half the boat was very sick. The weather was bad, very high winds, rain, it felt like the boat was going to flip over. There were pails of vomit in hallways and I could ... Read More
to spend time with family, this was my first cruise and I along with half the boat was very sick. The weather was bad, very high winds, rain, it felt like the boat was going to flip over. There were pails of vomit in hallways and I could not even bring myself to eat. so much time and money was wasted. We were told that we couldn't go outside on deck and they still wanted to people to pay for bingo. Anyway not for me. This was the second time my family cruised with Carnival and they enjoyed the first cruise so much. The shore excursion that was booked through Carnival was also upsetting, we had to wait 45 minutes for a pre ordered van to take us to beach and it was only supposed to be my group then they let more people squeeze into van, also lost about 11/2 hour of beach time, very disappointing. Another Cruise Ship was docked there too many people at 1 time. Read Less
Sail Date June 2019

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