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Cruise Ratings
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1 Helpful Vote
Sail Date: November 2018
We choose this cruise for the 3 consecutive days in port in Bermuda, (Didn't happen) We received an email right before we sailed (after full payment had been made) that we would be going out to sea one night verses being in port ... Read More
We choose this cruise for the 3 consecutive days in port in Bermuda, (Didn't happen) We received an email right before we sailed (after full payment had been made) that we would be going out to sea one night verses being in port the whole time. After that they shorten our time in port 2 more times, after so many itinerary changes it left us with very little time to explore. We were never given an explanation to why all the changes. We were very disappointed in Carnival. If we had been informed of this PRIOR to final payment we would not have taken this cruise. Now on a positive note, our room steward Ibara was fantastic! Our dining crew (late) Carlos, and guys were great! Another note, I wish there were other activities on sea days, trivia is ok but it would be nice to have other options. Bermuda (what we saw of it) is a beautiful place and we hope to go there again someday but it won't be with Carnival. Read Less
2 Helpful Votes
Sail Date: November 2018
We wanted to try a big ship cruise. We were very impressed with the smooth embarcation process but things quickly went downhill from there. Long lines greeted us at every meal with or without reservations for our "my time" ... Read More
We wanted to try a big ship cruise. We were very impressed with the smooth embarcation process but things quickly went downhill from there. Long lines greeted us at every meal with or without reservations for our "my time" dining, and table service was mediocre for the most part. We found the serving staff attention to detail lacking even in the specialty restaurants, and the day to day menu was largely repetitive with rather limited choices. Activities for the over 50 crowd were almost non-existent with little continuity through the week. Other disappointing occurrences: waiting (always) for elevators, having to reserve for shows for which the theaters weren't full, reserving My Time Dining and having no other choices but 5 pm or 8:30 pm, using the Royal IQ app was troublesome and some of our reservations actually disappeared, including dining and activities. It is a fun ship for families with children ages 8-18 but we won't be sailing on it again. Read Less
Sail Date: October 2018
My friend took me on my 1st cruise, we left NYC late we sailed from 6pm Sunday until 12pm Wednesday where we sat in ocean because there were 2 ships in port so we docked late on Wednesday had no time in Bermuda that day. Spent Thursday in ... Read More
My friend took me on my 1st cruise, we left NYC late we sailed from 6pm Sunday until 12pm Wednesday where we sat in ocean because there were 2 ships in port so we docked late on Wednesday had no time in Bermuda that day. Spent Thursday in Bermuda & Friday afternoon, we left a little late on Friday sailed full speed through a terrible storm all day Saturday people were sick everywhere, outside decks were all closed it was so bad. The smoking situation was absolutely ridiculous. On Saturday you could smoke in casino or small box room near cigar bar it was disgusting, I understand people find it a disgusting habit, but everyone has there rights & addictions. The food was very boring at all places. My friend has gluten allergies & it was a pain for her to get the food she wanted due to language barriers, she asked an Asian girl for a toasted English muffin & got 2 pcs of gluten free toast & 2 blueberry muffins. Not great for 1st time cruiser kind of turned me off. We also didn’t find the bartenders to be very friendly inside except for bar across from casino. The bartenders outside were great, especially on 17 & 18. Read Less
Sail Date: October 2018
Chose this cruise to go to Canada. What happened to all the Priority Services???? The problems began with embarkation. Twice sent to the wrong line.. This was a casino sponsored trip which is suppose to get priority. I also have ... Read More
Chose this cruise to go to Canada. What happened to all the Priority Services???? The problems began with embarkation. Twice sent to the wrong line.. This was a casino sponsored trip which is suppose to get priority. I also have platinum status. I do not think the staff really looked at my ticket. They just shuffled me along. Did too much stand up waiting to get on this ship. There was no priority customer service - was told there is only one line. No priority embarkation when carrying suitcases and leaving ship early. It is a good thing I went down early. Have booked 5 cruises for next year. NONE ON NORWEGIAN. Was in a balcony room, 11852 ,with very little room between the bed and the 1 small closet. Had to step around the bed to get to the balcony side of the room. If I had paid the full price for this room over $3000. I would have been even more angry. The food was good and the steward for my room, I believe his name was Eugene, helped me keep it in great shape. The best thing about this ship was a show called After Midnight., Read Less
Sail Date: October 2018
I’ve cruised many lines, including Princess, Celebrity, Windstar, Paul Gauguin, RCCL, HAL & Crystal. I had heard so many accolades regarding Regent, & I was determined to try them. It’s been 6 months since our cruise (there ... Read More
I’ve cruised many lines, including Princess, Celebrity, Windstar, Paul Gauguin, RCCL, HAL & Crystal. I had heard so many accolades regarding Regent, & I was determined to try them. It’s been 6 months since our cruise (there were 4 of us, in 2 cabins), but my disappointment has not waned & I cannot see myself attempting another Regent cruise - at their prices, they were far below my expectations & not worthy of a repeat. — The cabins were wonderful, comfortable, & our attendant was also wonderful. — The main dining room was too brightly lit & it ruined the ambiance of a gracious evening. One night they lost power for a short time in the brightest lights & people cheered; when the brights came back on, you could hear the grumbling disappointment. We asked for dimmer lighting, but I suppose we were one of the few because that did not happen. It was bright like a MacDonalds, no exaggeration. The food was very good, the wait staff rushed with service varying accordingly. We had some kind of VIPs on board & it was pretty angering to watch the multiple staff tripping on themselves to serve them - while we sat unattended waiting. — The 2 specialty restaurants were both disappointments, in food & in service. All 4 of us agreed, our meals were poor. We complained about the meals in the steak restaurant & they apologized profusely, asked us to give them another try ... why would we try again when we couldn’t even eat the steaks? — The drinks were poor & I sent back a few of them. I also had to start asking for doubles and/or extra shots because they skimped on the alcohol. Even the martini olives were small! That may sound petty, but I enjoy a well made martini with great olives - which was not to be had on this ship ... nor a decent Old Fashion, nor a decent Manhattan. The bar staff were polite, but not friendly & after 10 days on the ship not one of them acted like they had ever seen us before, even when we greeted them by name & tried to engage them. — Most of the tours were terrible. We paid $150 per person extra (as best I recall) for a tour in Boston to the Kennedy Library. We arrived at the library later than had been expected by the guide & our time in the library was very rushed - so I didn’t enjoy what I had been looking forward to. Our tours on Bermuda were both terrible - one was on a sailboat that was too small for all the passengers & many of us sat uncomfortably on deck. Many sat packed into the well. There was never a discussion of safety or life jackets & if I had not sailed before I imagine I would’ve been scaired sitting against the mast on a flat deck, cutting through windy seas. The other Bermuda tour was 7 people packed into an RV & a drive-about. We ended up in the 3rd row of seats, with 3 of us tucked in, which meant that 2 of us half-sat on the wheel wells & the one in the middle was a sardine. We left that tour at the first stop & were thrilled to be out of that RV. A very disappointing cruise, for many reasons. This was definitely not the “luxury” I had anticipated, was far less luxurious than many other ships I’ve been on, and was way, WAY overpriced for what we received. Read Less
Sail Date: September 2018
Took this cruise with relatives visiting from abroad. Stayed in 2 bdrm haven suite. Everything with haven was good except the disembarking upon return which needed some direction from crew. The food & service in the haven was much ... Read More
Took this cruise with relatives visiting from abroad. Stayed in 2 bdrm haven suite. Everything with haven was good except the disembarking upon return which needed some direction from crew. The food & service in the haven was much better than the rest of the ship including the specialty restaurants, we went to 4, were all not very good. Service in all other places out of haven was below average. I recall at least a handful of instances that staff was outright rude instead if accommodating. Shows were also not good, so bad that many people left. I've been on princess, royal carribean, and Holland America cruises. Beyond the haven, this felt inferior in every way. I'm hoping the other lines offer something like haven because I would definitely pay the extra. Just would like other better dining options, a couple of good shows and staff in the general area to be not rude!!! Read Less
3 Helpful Votes
Sail Date: September 2018
I’ve been on most of the major cruise lines on at least 12 or 15 cruises. This cruise ranks at the bottom of the list. And no one seems to care! I’ve been on at least 4 inaugural cruises with Holland America. I’ve been on numerous ... Read More
I’ve been on most of the major cruise lines on at least 12 or 15 cruises. This cruise ranks at the bottom of the list. And no one seems to care! I’ve been on at least 4 inaugural cruises with Holland America. I’ve been on numerous Carnival cruises. I’ve cruised on small ships and medium ships as well as large ships. The best part of the cruise was the show in the Supper Club - The Choir of Man. It was outstanding. But even that became an issue because I wasn’t allowed to see it a second time (but I found a way). The food was mediocre at best. Not until the last 2 nights did I get a piece of meat that was tender! I have lost a considerable amount of weight and my swim suits no longer fit. And I live in Oregon - hard to find swim suits in September in Oregon. No problem, I thought! We’re going to a tropical port so they’ll have them on the ship in the shops. WRONG! Not suit one! I’ve never been on a ship that didn’t have free internet access in an Internet cafe (or similar). They wanted $180 for one week access - outrageous! And there is much more. But suffice it to say that I will never cruise with Norwegian again. And I met many - and I mean MANY - who expressed the same sentiment! Norwegian - you have a problem! Read Less
2 Helpful Votes
Sail Date: September 2018
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. ... Read More
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. My only issue with this cruise to no where is just that...we went no where. This was my Honeymoon AND birthday celebration and was a huge disappointment. The embarkation took WAY too long. The hurricane caused the itinerary to be changed and that’s fine. The safety of the staff and passengers was most important. Port Canaveral was horrible. Great Stirrup Cay was a bust. We were only on shore 3 hours before an injury caused our party to have to go back to the ship. It was then decided last minute that we would not be sailing to Nassau but returning to New York. Before we sailed it was announced by 2 other cruise lines that passengers were being refunded some of their money AND being provided with a discount on a future cruise among other incentives. It’s rather disappointing that NCL offered nothing at all to their passengers. With all the money out party spent for 3 cabins you would think NCL would have done something for EVERYONE on board. The only announcement we saw when we returned home was that they were increasing fares starting in October. I think I may have to book with a cruise line that cares about their passengers and not their pockets. Read Less
1 Helpful Vote
Sail Date: September 2018
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and ... Read More
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and then on to Nassau but that was canceled on Wednesday, 9/12 around 6pm so we could arrive on time back into port on Sunday, 9/16. I realize safety is a major concern and I don't have issues with that. What upsets us is the fact that the cruise to the Bahamas is cheaper than going to Bermuda. NCL did not do anything for us in the form of some compensation or a discount on a future cruise to Bermuda. Remember take care of your customers and the money will follow. Apparently no one understands this at NCL. I would also like to point out that our stateroom attendant had to be reminded about cleaning the bathroom, providing wash cloths and towels as well as pool towels in addition to keeping the ice bucket full. Bartenders were extremely rude if you were on a soda package and only ordered soda and no alcohol. They never smiled or said thank you. They acted like they were doing you a favor. Lastly several shows were canceled due to the storm as entertainers could not get on the ship. NCL did not to make up for this. The last three days at sea were boring.They even had issues with the slots not working one evening due to a program glitch. I asked NCL what they were willing to do for us and they informed me that nothing was going to be done...no refunds, no discounts, etc. If you decide if you want to sail with them! If you do good luck!! Read Less
1 Helpful Vote
Sail Date: September 2018
Bermuda was our cruise destination. Norwegian announced right before the cruise that because of Hurricane Florence we would be rerouted to Nassau. Although we could have canceled and received our money back through our cruise insurance, we ... Read More
Bermuda was our cruise destination. Norwegian announced right before the cruise that because of Hurricane Florence we would be rerouted to Nassau. Although we could have canceled and received our money back through our cruise insurance, we decided to go anyway. The ship stopped at Port Canaveral to refuel. We went on a disappointing shore excursion on a pontoon boat. Next the ship headed for Nassau, stopping at Great Stirrup Cay, a tiny cay owned by Norwegian. We signed up for an ecological boat excursion. Norwegian instructed us to be in their auditorium by noon for the 1PM excursion. We were there at 11:50, but mass disembarking took so long that we missed the excursion. Instead, we were on the swelteringly hot cay with nothing to do. Our money was refunded without difficulty. The experience was nonetheless frustrating. Imagine our further disappointment when it was announced that the ship was bypassing Nassau and returning to New York. Meanwhile, Bermuda had good weather the whole week. Food and service on the ship were excellent. Our cabin was nice and the cabin steward did a fine job. We could have enjoyed good food and service on land for less money. We expected Norwegian to offer some recompense. So far they have not. Read Less

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