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6,122 Bermuda Cruise Reviews

We took NCL because it was the only major cruise line going out of New York in August to Bermuda. Everything was simple from the moment we got to New York in 30 minutes later we were on board. We did have a hiccup at first when some ... Read More
We took NCL because it was the only major cruise line going out of New York in August to Bermuda. Everything was simple from the moment we got to New York in 30 minutes later we were on board. We did have a hiccup at first when some luggage was lost due to luggage tag being turn off but eventually was resolved. We had a great few days at Sea before we got into port with the only downfall of adults-only pool area is entirely too small for the ship 4000 people on it. We could not get seats around the pool no matter how hard we try or how early we woke up. Food in the main dining rooms was mediocre buffets were good. Irish Pub food was great actually..Lots of amenities on the ship the shows were good. Casino was nice... drink package paid for itself. Not a fan of nickel and diming of the daily service charges but oh well that's life. Bermuda was great did a cave excursion as well as Snuba Diving...yes Snuba...Horseshoe Bay was busy but nice. Caught a little rain on the way back...not a washout by any means... we got into port at 2 a.m....started the departure by 8:15am... shipping 25 minutes and in our cars 10 minutes after that unbelievably efficient process. Overall good time....Big ship always isnt Better though. Staff not as friendly as other Norwegian ships I have been on or any other for that matter. Read Less
Sail Date August 2019
My husband and I booked a cruise for our honeymoon. I wanted to go to Bermuda and I was thrilled to find out we would stay for 3 days. The ship was huge and I think too big and over crowded. We found this out trying to reserve a seat for ... Read More
My husband and I booked a cruise for our honeymoon. I wanted to go to Bermuda and I was thrilled to find out we would stay for 3 days. The ship was huge and I think too big and over crowded. We found this out trying to reserve a seat for shows and for the specialty restaurants; all booked for the week and we were on the ship the first night . The pool was always packed and deck chairs never available. The adult pool was tiny for the amount of people and the average size of the people; who were enormous. The hot tubs filled with people who never left. The lines for the water slides and the Rope course am hour minimum. The kid pool was closed down one day because someone defected in it. Too many people and too much garbage and dirty glasses and unbelievable poor manners of these people . Dirty feet on tables and furniture, waking around wet with no pants and shirtless men. This is the “people of Walmart” cruise. Trashy. People passing in public. Disgusting. The 3 restaurants; the Manhattan, the Taste and the Savor were included and the food was garbage . Rubbery chicken, over cooked meat, mashed potatoes that taste like cardboard and everything salty . By day 2 everyone was bloated and packed on like sardines . Every minute the crew tries to upsell you if you do a facial or massage; they try to get you to get the more expensive or to do acupuncture or Botox or an activity is extra for example Deal or no desk $25 for a card, painting is $35 to participate. We booked a massage and the therapist tried to up sell us to do a more expensive massage then told us to buy $179 Epsom salt and a $67 brush . Not relaxing at all because they don’t shut up either to try to get you to give up more money or to insult you . During my facial I was told i should get Botox. I really do mod want some ocean doctor standing botulism into my face ! Bermuda was good but do not buy any excursions on board because it’s $70 more than waking to the island tour center , take the bus for $2.75 not a taxi for $43 or a shared bus for $7.00. The ferry is ok but infested with roaches. Everyone off the ship is trying to separate you from you money as well so be careful . This vacation was absolutely horrible. The filipino crew will give you nightmares with the way the say “ goooood moooorniiing” and the stupid “washy washy”. Never cruising again . Norwegian ruined cruises forever . Read Less
Sail Date August 2019
This was more or less an impromptu cruise for my wife and I. When I say "impromptu" I mean we didn't book it a year in advance, we booked it about 70 days out (I'm a planner-type person so this was scary). Overall, it ... Read More
This was more or less an impromptu cruise for my wife and I. When I say "impromptu" I mean we didn't book it a year in advance, we booked it about 70 days out (I'm a planner-type person so this was scary). Overall, it was a great trip and Bermuda was beautiful as always. Embarkation went well. After much deliberation, we chose to park at the Manhattan Cruise Terminal lot for $40/day, or 280 for the cruise. We arrived about 11am and within 30 minutes of turning off the car engine, we standing on the ship. We found the vast majority of the staff to be friendly and helpful. The Main Dining Room staff were helpful and accommodating, but just didn't seem to have the candor and smiles we found on the bar staff and our room steward. We had a couple of minor flubbs in the MDR but nothing insurmountable. Two nights in a row my wife got a chicken dish that was either overcooked and tough, or in the case of the chicken piccata, it tasted like eggs to her. The asian-style dishes were very good, and I didn't have a steak that wasn't tender, juicy, and delicious. However, overall we found the choices in the complementary food venues to be underwhelming and uninspired. What was available was overall tasty and we are not foodies or anything, but we like to try some new things and new combinations of ingredients when cruising. The public areas were too, too small. Forget a dip in the pool on the sea days, you can barely get close enough to it much less get in. The hot tubs were lukewarm and almost constantly full anyway. We don't mind kids, but there the hot tubs were mostly full of them being left unattended while mom and dad sat at the bar or sunned themselves. Spice H2O was a little better, but no pool and the last sea day the exhaust from the stack was blowing over the spice area and people were getting covered with little droplets of a black soot/oil substance. We did not experience that on the way down simply because we were double-timing back from Bermuda. We arrived in New York around 1-2am, rather than the customary 5-6am and just sat in port like the Captain had a hot date or something. Slowing down would have probably alleviated this issue. The atrium shows were fine as long as you got in early. We're not too much in the way of show people so we didn't bother with the shows and such. Fortunately we got a great deal on an upgrade to a spa balcony via the bidding system so we were able to use the excellent thermal suite to soak and swim in the therapy pool. We enjoyed this immensely and spent time in every room - the saunarium, sauna, steam room, cold room, and salt room as well as using the heated lounges, therapy pool, and small hot tub. As we have previously visited Bermuda, we chose to go to Horseshoe Bay the first day and I had booked a Resort for a Day with The Elbow Beach Resort prior to embarking. Horseshoe Bay was very, very crowded, so we just dropped our stuff and jumped in the water for a bit. We took the bus to get there and hopped a minibus to get back (so we didn't have to climb the hill). So it was about $12 round trip. To get to Elbow Bay we took a cab from the pier for about $50. Expensive, but our driver was super friendly and gave us a little tour on the way. We chatted about life on the island and learned a great deal about Bermuda on the way. We thought it was worth it. On the way back, we got lucky and managed to hitch a ride on a minibus with a fellow who was going to Hamilton and then agreed to take 6 of us back to the port for $8 per person. He also gave us a tour and took us along some of the back roads back, so we got to see parts of Bermuda that a lot of tourists don't see, so that was neat. The third day we just puttered around the dockyard and bought souvenirs and such. Overall, we found the locals to be very pleasant and helpful. Read Less
Sail Date August 2019
My family selected this cruise because we did not need to fly to get to NJ and because we did not want a long cruise. The ship was nice, but many of the characteristics of other Royal Carribean ship were missing. For example the Schooner ... Read More
My family selected this cruise because we did not need to fly to get to NJ and because we did not want a long cruise. The ship was nice, but many of the characteristics of other Royal Carribean ship were missing. For example the Schooner Bar was a stripped down version and lacked the normal boat. Kids pools were not separate from the other pools and children were always in the hot tubs. The emergency drill was not well done. It was a childish video that did not easily communicate what to do in an emergency. Many people simply did not watch. The food was just ok in anytime dining. Service was good except for in the pool area where workers consistently did not give way of the paying guests, instead the guests needed to give way to staff. Ifly was outstanding. You likely have guessed by now that this was not my favorite ship. All this said, we had a good time and remain loyal to RC. Read Less
Sail Date August 2019
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. ... Read More
The Gem is a little older then many. We did however have a wonderful experience over all. 1 caveat, was there was a great deal of time to get your food in the "specialty restaurants" average was almost 2 hours to complete a meal. The food was decent but I would stick with the buffets if you value your time. Entertainment was good, Kids club kept my 12 year happily occupied. Ports and excursions were good. We enjoyed the Horseshoe bay trip. Don't do the snorkel beach excursion as it's a waste of money. The beach is walking distance from the ship the only thing that you get is a beach chair (big whoop :) ) Also, always check your receipts! This did "appear" on my bill that no one facilitated.; Over all a pretty good experience, I may do this run again as I believe that would enjoys ports that are more then 1 day. Read Less
Sail Date August 2019
Heard nothing but Great reviews about Norwegian as the one to go to for a more relaxing yet fun filled cruise. Open choices for dining ,activities ,as well as off shore excursions. Entire staff was welcoming ,attentive and friendly not to ... Read More
Heard nothing but Great reviews about Norwegian as the one to go to for a more relaxing yet fun filled cruise. Open choices for dining ,activities ,as well as off shore excursions. Entire staff was welcoming ,attentive and friendly not to mention helpful and had great sense of humor... Major Shout out to Cruise director Luz and Asst.Cruise director Jeffrey... Already In the process of planning our next cruise... Daily food menu changes with multiple options so there's something for everyone as well as dietary and allergy sensitive foods too... Pools were great after a long workout or a stroll around the ship, basketball, rock climbing or just laying back relaxing on the sundeck,there's many activities for various age groups and also for just adults which adds to the ability for everyone to be together yet also have their own time with individuals around their age as well ,playing games making crafts or just meeting and making new friends.... Read Less
Sail Date August 2019
This was our first time on the Gem out of Boston to Bermuda. We had been on the Dawn a few times and the Gen is very similar to the Dawn in the layout with a few improvements (the bar area on Deck 6 works much better) and a few odd ... Read More
This was our first time on the Gem out of Boston to Bermuda. We had been on the Dawn a few times and the Gen is very similar to the Dawn in the layout with a few improvements (the bar area on Deck 6 works much better) and a few odd features (you can only enter the Atrium from one side of the mid-ship elevators) Overall, we loved the ship. We had an ocean-view cabin on Deck 5 that was standard for NCL but a cabin steward was not the best we ever had. We found the food to be good and the service excellent for the most part. What really won us over was the great entertainment onboard. This was the first cruise that we have been on that every aspect of the ship entertainment was top notch. The Production Cast was great.. Andrew Kennedy is the best comedian I have ever seen at sea. Jose & Patti are always excellent - but what was really surprising was how great the other entertainers on board were. The Prism Band was fantastic and the female singer, Maricel, had the best voice I have ever heard - land or sea. One the the production shows was cancelled for technical reasons and they moved the Cruise Director's Tina Turner Tribute show to the theater with Maricel doing a tribute to Whitney Houston. We had seen Luz (the CD) do her Tina Turner show on the Dawn and it is great - but Maricel was beyond awesome singing the Whitney songs. Justin Golan was a comedy piano player in the lounges who was fantastic and Sean Paul was a guitar player/singer who was also great. The showband and the other pop band (JamRoc) were also very, very good. On shore we did a private Taxi Tour with Jonathan Purcell, our driver. He was super helpful, informative, friendly and fun and we saw the entire island in 4 hours and saw many sights and stops that were not on the standard tours that you book at the excursion desk. The price was reasonable as well ($50 per hour for the group) We had the specialty dinig package and we at at Cagneys twice because the food was so good. We also at La Cucina. The food was also good there - but our waiter, Dante, was the best server we've ever had on an NCL ship. Over all, it was a great vacation. Read Less
Sail Date August 2019
This was my second time on board the Gem, and just like my first trip on the Gem on New Year's Day 2011 from NYC to the Caribbean, it did not disappoint. My family and I departed from Boston for Bermuda and had a great time. This ... Read More
This was my second time on board the Gem, and just like my first trip on the Gem on New Year's Day 2011 from NYC to the Caribbean, it did not disappoint. My family and I departed from Boston for Bermuda and had a great time. This is my fifth Norwegian Cruise, and the Gem is my favorite ship. My first cruise with Norwegian was on the S.S. Norway in July 1993. I was also on the Gem in 2011 as I mentioned, and the Breakaway to Bermuda in 2014 and 2016. There is a reason why I come back to Norwegian. I also have done three Royal Caribbean Cruises and really enjoyed them too. However, I'm more of a fan of the Freestyle aspect of cruising with NCL. Here are some highlights of our trip to Bermuda, and what my family and I enjoyed about the cruise, in no particular order: Food: The food overall was great as usual. My only gripe was the buffet, which I usually enjoy. We ate breakfast on our first full day onboard, and it was fine. We did a dinner there a night or two later for "American Night" and it was lackluster. I didn't go back to the buffet after that for any meal. The food that I ordered was cold, and so was my wife's, and we couldn't even finish our meal there. We ended up eating instead in the Grand Pacific Dining Room. My parents, sister, brother in law, and nephew didn't complain about their meal that night, but said on several occasions how the food was cold at times during later buffet visits throughout the trip. Buffet aside, the food in the main dining rooms was great too. On the first night, my brother in law had a steak that was overcooked in the Grand Pacific Dining Room, which he wasn't pleased about. He also ran into another passenger on the ship who also had an overcooked steak in the Grand Pacific Dining room during our first night onboard. My brother in law is very picky with food, and with that being said, he didn't have any complaints about any other meals onboard after that evening. My wife ordered the same steak a few days later in Grand Pacific and it wasn't overcooked. The food in O'Sheehans Bar and Grill was great too, and it was a great place to go to to grab a quiet breakfast, an afternoon snack or lunch, or even a dinner. We didn't try the food in the specialty restaurants, Orchid Garden, the poolside barbecues and poolside buffet, or Great Outdoors, so I am not able to comment on the food over in those areas. Service and staff: The bartenders were attentive and quick despite small lines that formed for drinks from time to time, particularly at the poolside bar. The cruise staff was friendly and attentive at all times. Our room stewardess Mici was awesome. Interestingly enough, we ran into the assistant Maitre'D DeRon, who was in the Manhattan Dining room on the Breakaway back during our 2016 trip, on the Norwegian Gem. He was at O'Sheehans during the late morning, and then staffed later in the evening at the Magenta Dining room. It was great running into him again. He remembered my family and I from our trip, despite seeing hundreds of thousands of passengers during the past three years. He's a great guy! The service was slow though sometimes at O'Sheehans, and was excruciatingly slow during our second night when we ate at the Magenta Dining Room. Besides that though, the service was actually fast, and I found that service during dinner was quicker on the Gem than on the Breakaway in 2016. The Ship: The Gem is a beautiful ship. I love how they renovated the Bliss Lounge. When I went in 2011 they had curtains, and sofas that looked more like day beds. They also had a couple of bowling lanes which was interesting. The new look is great though and it has a cool quiet vibe to it , with clear lights. It wasn't terrible before or anything like that, but the changes that they made the club were great. The ship though has some minor visible signs of wear such as in the carpet, the bottom of the closet door in our stateroom, the vent in our bathroom ceiling of the stateroom, and scratches on the elevator. That's to be expected though, as this ship has been around for a while. Bermuda: Bermuda is beautiful and clean. I love how whenever I go there, I'm not hounded by a group of people screaming and hollering for me to ride in their taxi. I also love it how whenever I go into a store, I'm not being pestered to buy their souvenirs. There isn't any visible poverty or sketchy areas. It's safe and beautiful, and is my favorite cruise stop. I've been all over the Caribbean, and in my opinion, you just can't beat being in Bermuda for three days. My wife and I are already looking forward to going again. This was our third trip to Bermuda but there is so much of the island that we have yet to see. Embarkation/Disembarkation: Were smooth as usual Getting off the ship was the quickest and easiest disembarkation that I ever experienced. Even my brother in law who had never cruised on Norwegian was impressed. The lifejacket drill: Kudos to Norwegian for not having passengers have to grab their lifejacket, stand shoulder to shoulder on the overcrowded deck outside, do the lifeboat drill, then fight the crowds to return back to your stateroom. Norwegian has the right idea by having people meet in their respective muster stations without their lifejacket, have the crew demonstrate how to put on the lifejacket and work the various features, and then send the passengers off to enjoy the ship. Their lifejacket drills are always quick and easy. Activities: There was always something to do around the ship. The cruise director Luz and her staff were engaging and great. There was always an activity to participate in for anyone who was looking for something to do. The weather and sailing conditions: There were rough seas on the way down, and on the way back. There was even a waterspout that I spotted on the horizon during day two, but it was very far from the ship and not in the direction we were heading. It was pretty cool actually. On the second to the last day, we hit an Atlantic Ocean Storm, which was also neat to experience. I'm somewhat of a weather nut, being an Earth Science Major, so events such as this are exciting to me. Besides that though, the weather was great especially for embarkation from Boston. Bermuda was mostly cloudy with showers during the first two days, but the third and final day was sunny and beautiful, perfect for hitting the beach. Overall, this was a great vacation and there weren't any disappointments. Out of our group, I was the only one who sailed on the Gem before. Some of my family members are picky , but they had a great time too and enjoyed the cruise. It was great being able to take a cruise on my favorite ship to my favorite vacation destination. It was my first time sailing out of Boston and I enjoyed it. I have to say that I'm a big fan of sailing out of Boston on a Friday, and returning to Boston on a Friday, giving me Saturday and Sunday to relax and recover, and of course catch up on laundry! Read Less
Sail Date August 2019
My family and I chose this for our family vacation. It was not what we expected, the entertainment was not culturally diverse or accommodating for all age groups. I spoke with the activities director about my concerns, he was very ... Read More
My family and I chose this for our family vacation. It was not what we expected, the entertainment was not culturally diverse or accommodating for all age groups. I spoke with the activities director about my concerns, he was very apologetic. He listened and I believe he spoke to the person in charge of that particular event and we since the change in the activity. The food was not the best, the buffets food was always warm or just cold everyday!! The specialty dining was excellent at every restaurant we ate at!!. All in all the trip was just very disappointing to have your children same their bored, it was very disheartening to hear and see. I would not recommend the escape for a FAMILY VACATION! My family ages are 27,24, & 17! And they just didn’t have enough entertainment across the board to accommodate all different age groups and cultures. Read Less
Sail Date August 2019
Generally the ship was nice and clean. The food was above average. Entertainment was very good. Staff was courteous and always helpful. Biggest problem with ship is the swimming pool situation and no real adult area. That makes this ... Read More
Generally the ship was nice and clean. The food was above average. Entertainment was very good. Staff was courteous and always helpful. Biggest problem with ship is the swimming pool situation and no real adult area. That makes this ship a very poor choice for me and most adults I know. Hard to believe whoever designed this ship missed on this one. First time i cruised Norwegian, but I will need to check ship out in more detail before I cruise with them again. The agent I booked with said there was an adult pool and area. He was correct, but the pool was tiny, there was only one adult hot tub and there were kids all over the place. Also, whats the point of having a small pool and the entire thing is 6'8" deep. everyone was hanging on the sides because no one like treading water in the middle when you are trying to relax and talk to friends. design people really messed up big time. I was not the only one complaining. It seemed to be what many people talked about everyday. Variety of bars was great, but usually difficult to get a drink. What makes it worse is paying for the drink package and spending half you time trying to get drinks just to get your moneys worth. Also for the price you pay for drink package, they should have bottled water. Very poor! Agent told me they did have bottled water with package, but was wrong. Very disappointed, as i am a water drinker more than an alcohol drinker. I had to spend money to buy bottled water. Read Less
Sail Date August 2019
After some research and customer reviews of cruise liners, I was impressed with the very favorable customer service and outstanding safety records of the Norwegian Cruise Liners. During the week-long Bermuda vacation of my family ... Read More
After some research and customer reviews of cruise liners, I was impressed with the very favorable customer service and outstanding safety records of the Norwegian Cruise Liners. During the week-long Bermuda vacation of my family comprisong three generations, we had wonderful rest in two spacious state rooms, authentic ethnic cuisines to chose from, four evenings of fine dining, exciting activities for kids and adults as well as fantastic entertainments in the evenings. The house keeping and the guest services staff were very cordial and extremely eager to offer comfort and enjoyment. The hygienic conditions and the ambience in the state rooms as well as on the decks were quite acceptable. NCL through operations research seems to have so nicely standardized the process of boarding the ship and the disembarkation including the luggage collection that my family had no stress and all this was incredibly smooth. On the whole, myself and my family of six had a wonderful time and a very memorable vacation to Bermuda, which we all will remember for a long time. We will be happy to board again another NCL cruise ship to a new destination for a renewed adventute! Read Less
Sail Date August 2019
I don't know that I can ever cruise again without The Haven experience. The moment you enter the terminal on embarkation day, you are whisked away from the lines of weary travelers into a private room with a light buffet and private ... Read More
I don't know that I can ever cruise again without The Haven experience. The moment you enter the terminal on embarkation day, you are whisked away from the lines of weary travelers into a private room with a light buffet and private check-in. Once you have received your stateroom keys, you are escorted directly onto the ship where an employee is waiting at a dedicated private elevator to take you up to The Haven Lounge, where you meet the concierge team and receive further information about The Haven. We took full advantage of our Concierge team (Patrick and Lester were awesome!) booking shows and dinner reservations at the specialty restaurants. They were even able to manage last-minute timing changes on 2 separate nights to reservations for a group of 11 guests. Any time we were leaving The Haven and heading down into the general areas of the ship, we asked Patrick or Lester for an escort and they would take us down the staff elevators (in express/priority mode - no stops) to the deck of our choice and walk us directly into whichever show/restaurant/lounge we were heading to. The same service applied for going ashore in Bermuda. No waiting for elevators or jammed in a line of people to disembark. Private escort right to deck 4 and walk off the ship. On the last day in port, we stepped off for some last-minute shopping and were caught in a torrential downpour. Once we reached the boarding line, the ship's officers were waiting with umbrellas to pluck Haven guests from the line and escort us back onto the ship. Once through security screening - back to the private elevators and upstairs to get changed. The Haven restaurant is delightful. The menu doesn’t change daily, but there were enough options for me for the 4 times I had dinner in the restaurant. I believe there were 3 soup options, 5 appetizer options, 3 salad options and 7 or 8 entrée selections. I think there were 5 or 6 dessert options as well, but I’m not a big dessert person so I can’t say for sure. My family isn’t as adventurous as I when it comes to dining so they found the menu a little limited, but the staff was able to customize the entrees and substitute sides from other dishes to accommodate their needs. Dining in The Haven restaurant with a group of 11 was never a problem. The only time it could have been an issue was on the last morning when EVERYONE wanted to have breakfast at the same time. There were several families waiting to be seated when we were leaving the restaurant. The Escape has a very large casino onboard. I was surprised at the size and visited daily to play slots and blackjack. I never had a problem finding a $10 table to play at but did notice that any table spreading blackjack for less than $50/hand was using a continuous 6-deck shuffle machine AND only paid 6 to 5 on blackjack. If you wanted to play $50/hand, they used the traditional 6 decks in a shoe and paid 3 to 2 on blackjack. We enjoyed some onboard entertainment, checking out both the Matt Johnson show as well as the Levity Comedy Group. Both were time well spent. Our children (13 and 15) felt at home on the ship and had plenty to keep them occupied. They played basketball, hung in the arcade (HINT – you only need ONE unlimited subscription for 2 kids to share. It worked fine), swam, hung out in the teen club Entourage and once they made some friends, we only saw them for dinner and then at curfew (1230am, although the ship curfew for kids is 1 am). The kids really enjoyed their independence. It was quite a challenge to re-adjust back to life without a butler, cabin steward and concierge, so we’re looking forward to our next cruise in The Haven on Norwegian. Read Less
Sail Date August 2019
I've been to so many cruises before embarking in this one. We decided to take this one because of the destination and because our family lives in NY and they wanted to go on this ship... Worst cruise EVER! The ship is giant, but ... Read More
I've been to so many cruises before embarking in this one. We decided to take this one because of the destination and because our family lives in NY and they wanted to go on this ship... Worst cruise EVER! The ship is giant, but lacks of free activities, no nightclubs no nothing!!! Shoes get overcrowded because of the lack of activities, then you have to make those nig lines to attend any activity you pick, swimming pools are SO OVERCROWDED that people who use them look like SEA LIONS IN SF piers lol. We never got to use the swimming pool due to the overcrowding. Food is horrible, the only thing I wanted to eat was chicken wings since the rest of the food was always the same and average, nothing that you would have said "wow, delicious food" We ate at 2 of the specialty restaurants which I was ecpecting something better... In conclusion, I think we overpaid for this cruise, stateroom service was just okay... showers were not as clean as we expect and bathroom was smelly. Rooms are way too small!!!! At the end, we got trapped at the casinos due to the lack of free activities (which have NEVER happened to me while cruising) they make you buy bingo cards, deal or no deal cards, etc etc. If you are.a gambler this is the right boat for you hahaha. Shopping area is way too small, three or four stores and done. The boat is too dark in colors, nothing fancy like other boats, the only bling bling it has is the shiny decoration by the stairs.... Come on!!! We need BLING BLING!!! We meed good service and something more organized. We pay for it! And to end the story: disembarking was such a mess. Lots of people carrying their luggage from 15th and 14th floor down the stairs due to the lack of elevators. SUCH WASTE OF MONEY! GOING BACK TO MY FAV CRUISE LINE! Read Less
Sail Date August 2019
Choose for the pools and activities for teens we brought. Very crowed pool area with just one adult pool that you could not stand up in. Child pool not so great either. I would call this "Cruise without pools". Cruise for the ... Read More
Choose for the pools and activities for teens we brought. Very crowed pool area with just one adult pool that you could not stand up in. Child pool not so great either. I would call this "Cruise without pools". Cruise for the 18 to 25 age group that like much noise. The big water slides are very slow with long lines, rope course not used much. They would have been better off using the room for more pools, these were not used much. Plenty of so called hot tubs with few umbrella's in upper quieter decks. Food was mediocre at best, restaurants all seemed to get food from same location with some minor differences. Don't bother with the filet, tasteless dry beef, they should wrap it with bacon. If your want hot food and real toast just go to buffet for breakfast, breakfast at restaurant will give you: no toast, under cooked bacon and just plain cold breakfast that is brought in from above. Maybe the buffet is the best for all meals, so skip the specialty restaurants, not worth it. They are strange about the towels, just make sure you leave what was in your cabin back when you leave. Balcony rooms are very nice with plenty of room, do not get inside cabin. Shows and activities just repeat every night it seems. Bottom line I/we will never go on this cruise again. Will look for something much better. Read Less
Sail Date August 2019
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in ... Read More
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in 2001 so it was nice to return. Of course nothing stays the same and unfortunately some things that I loved about Celebrity has changed. Gone are pianos and harps playing instead DJs are playing in the main lobby. This kind of takes away from the elegance of it all. I am in my late thirties so I am guessing Celebrity is trying to appeal to people younger than I? They just seem like they can’t find their target audience. In any case, the Summit looks great after her renovation. I loved the interior design and the look of the staterooms. The only place they didn’t renovate was Cellar Masters and Sushi on 5. All in all she looks fairly new. The food was good to average as was service. The buffet restaurant flowed well and had a great selection of food. Embarkation was easy as was the departure. Entertainment seemed plentiful and while the shows were good the performers were excellent. The captain and his officers were very visible and courteous. This was my 10th time visiting Bermuda and it never disappoints. In my opinion, it is one of the best islands that offer some of the best beaches. Simply put, Bermuda is beautiful and I could have stayed a few more days! With all the alterations the Summit has had over the years, the ship doesn’t flow so well like she used to. Sushi on 5 blocks the flow of traffic, the added cabins on deck 11 block the jogging track and the new cabins added on deck 3 hide the Tuscan Grill. You have to go on hunt to find that restaurant. For the life of me I don’t get how they can do that but I guess they paid someone big bucks to come up with that idea. There are no longer any printed directories in the cabin so there is no way of knowing the number of room service or other services for that matter. Even guest relations gave me a wrong number for room service. I traveled with a few other people in cabins scattered around the ship. The inconsistencies with cabin amenities was rather large. My room did not have the advertised robes and tote bag other rooms had that and umbrellas, others had none of the advertised amenities. For me I personally do not care if I don't have robes but they do advertise these amenities. They also push beverage packages and upgrades very aggressively on embarkation day. Many crew would not take no for an answer which was rather uncomfortable. Overall, I had a great time and I would sail Celebrity again if they had an interesting itinerary. Sad to say but I felt Celebrity fell a little flat in some areas hopefully they will make changes. Read Less
Sail Date August 2019
My husband and I chose this cruise because we got married on the Norwegian Crown 20 years ago, and our time in Bermuda got cut short due to Tropical Storm Arlene. We were rerouted to Newport, RI. We had a nice time, but always wanted to go ... Read More
My husband and I chose this cruise because we got married on the Norwegian Crown 20 years ago, and our time in Bermuda got cut short due to Tropical Storm Arlene. We were rerouted to Newport, RI. We had a nice time, but always wanted to go back to Bermuda. My husband is not a big fan of cruising (he is now, more to come), so we looked in to flying and staying there for a week. It is so expensive to stay in Bermuda, so we decided to cruise. We live in NJ, so took an Uber to the port. Embarkation, despite some of the reviews I read, went very smoothly! We followed the directions, arrived at our assigned 11 am embarkation time, and were on board in about 30 minutes. I did A LOT of research before the cruise. I studied this ship, read all the reviews, watched a lot of videos...I made it my mission to make sure we knew what we were doing before we boarded. I even had a spreadsheet of our planned daily activities/dining reservations. As I mentioned before, my husband had not cruised since our wedding. I have been on 2 cruises since, so had a little bit of experience. We don't have children and we don't like huge crowds, so I researched where the quiet places were. As soon as we got on board, we changed into our bathing suits and got in to the pool while everyone was at the buffet. We enjoyed about an hour of almost no one in the pool. Highly recommend getting a railing spot to see the Statue of Liberty and the Verrazano Bridge as you leave Manhattan. Once rooms were available, our luggage was waiting (hint-tip the luggage porters at the port very well!). We were in a Spa Balcony: room 15750. We met our steward right away. Her name was Aileen. We ABSOLUTELY loved her. We gave her a tip on the first day, and kindly asked for a few things (robes and ice in the ice bucket every day so we could fill our water bottles). I believe that getting to know her and always going out of our way to talk with her made a difference in the service. On previous cruises, I only saw my steward the first day, and that was it. A complimentary bottle of bubbly, along with an Anniversary card, was waiting for us. When we booked the cruise, we told our travel agent we were celebrating our 20th wedding anniversary. Our room was clean and well appointed and included a small coffee pot, which was great. It had lots of storage, as well. More than enough for 2 people on a 7 day cruise.The nicest room I've ever stayed in. Balcony was perfect for 2 people. I'll NEVER be able to stay in an interior room again. We were right under the ping-pong tables, but it didn't bother us because we weren't in our room that much. We were very close to the stairs and elevators, which was super convenient. Noise was not an issue at all. We spent a lot of time at the Thermal Suite, which was included with our room. Other guests over 18 can buy a week or daily passes. There is a limit on the number of passes they sell, so it never gets crowded. The heated ceramic lounge chairs were AMAZING. The therapy pool, sauna, and snow room were fantastic. I highly recommend the Thermal Suite if you are looking for tranquility and a place to get away from the crowds. They have orange infused water, teas, and oranges available. My husband loved this place. This was the game- changer for him. He said he will always cruise NCL in the future and will always make sure we have access to the Thermal Suite. We had several spa treatments (he had a shave and teeth whitening, I had a manicure, and we did a couples hot stone massage). All of these things were extra, and were expensive, but I felt were well worth the price. My husband, who has NEVER been to a spa or had any type of spa services, loved the shave and the massage! Do be aware that they will try to hard sell you on their products, which is slightly annoying. If you are not interested, just be honest and say no. The food was very good, however I remember it being a lot better when we cruised on the Crown 20 years ago (perhaps because it was a much smaller ship). We did not go to any of the specialty restaurants. We ate at the buffet every morning for breakfast, and would stop in there, or O'Sheehan's for something in the afternoon if we were hungry. We got to know some of the O'Sheehan's wait staff-they were so kind and treated us like royalty! Tip: get the Thai wings. DELISH. O'Sheehan's is open 24 hours a day, also, and has decent pub style food. I enjoyed the fish and fries. My husband liked the shepherd's pie. The breakfast buffet was standard cruise breakfast food, but the French toast was amazing! Highly recommend. We tried the buffet, Taste, Savor, and the Manhattan Room for dinner. Tip: Taste, Savor, and The Manhattan Room are all main dining rooms. If you have a larger party, be sure to make reservations in advance so you don't have to wait. The menu is the same in all 3. Apps were very good, including the smoked mozzarella ravioli, the spring rolls, and the Caesar salad. Main dishes were good-I had fettuccine Alfredo with mushrooms one night and really liked it. I tried to ignore the bread, but COULD NOT. It was delicious. Tip: you only live once, you can diet later. Eat the bread. I'll say it again, eat the bread. I had a baked apple dessert one night that I thought was great. BE SURE to enjoy the mojitos at SugarCane! Even if you don't drink alcohol, they'll make you a raspberry guava sans rum. I LOVED the jalapeno cucumber mojito. Sounds strange, but it was fantastic. Loved the bartenders, too. TIP: this is not a fast food restaurant. These guys are seriously making amazing mojitos and it takes time. I heard some snarky remarks about the slow service. Relax, you'll get your drink! And side note: take the time to say hello when a crew member is not super busy. Ask them where they are from and how long they've been with NCL. Do this with as many crew as possible. These people work their butts off to make everyone happy. As soon as they get back to port, they have a few short hours to flip the ship, and they are back at it, and start all over again to make sure you have a great time. I'm a little annoyed with how NCL manages the beverage packages. On RCL, you have 2 options, if I recall. The soda package and the unlimited beverage package. The unlimited allows all alcohol under a certain amount (which is just about everything), soda, and bottled water. On NCL, you don't get bottled water with your Premium Beverage Package. If you want bottled water, you have to buy it. Tip: bring an insulated tumbler, like a Yeti, and just drink the tap water from your stateroom (it is good water), or fill up at a water cooler. Ask your steward for ice every day and he/she should provide it in your ice bucket. NOTE: don't be a jerk...follow the directions at the water coolers and fill up a cup and pour into your own bottle. Sadly, we did not take advantage of the shows. I really wish we would have seen Choir of Man, because it gets rave reviews, but my husband is not into musicals, so we didn't make reservations. Tip: go to see this show. I hear it's awesome. We did go to the Atrium on most days to watch the game shows and entertainment. This was a lot of fun. We either sat a the Atrium bar, or sat up 1 level around the bar that surrounds the atrium, which is served by O'Sheehan's. The pool. If you have done any reading about this ship, you already know the pool issue. It's small. If you are a pool person and do not mind close quarters, get out there first thing and enjoy. Don't be a chair hog. The crew will remove unattended belongings after 1 hour. I love the pool, but my husband hates crowds, so we just worked around it. We loved The Grotto, which is in Spice H2O, the adults only area. It's perfect for cooling off. Alvin, the cruise director, and Alex, the assistant cruise director, were fun and HILARIOUS! We had 2.5 days in Bermuda. We did 2 excursions (not my choice; my husband wanted to do this...Bermuda is very safe and easy to navigate using public transportation, but he was not comfortable going out on our own). We took a minibus to Horseshoe Beach on day 1. it was for about 3 hours and cost $45. We could have taken a taxi for much less. TIP: take a taxi, don't bother with the excursion. There are plenty of taxis there to take you back to the ship. Speaking of coming back to the ship, when we got back to the ship on day 1 in Bermuda, there was a very, very long line to get back on. I think we waited for about 10-15 minutes, which in the hot sun is a long time. We found out that the line was for cold wash cloths and water. We could of by-passed that line and gotten right back on the ship. It would have been helpful to have a representative from NCL at the end of the line providing this direction. On day 2 we took a minibus tour of Bermuda. Highly recommend. I think it was $145 per person. Our guide was very knowledgeable and friendly. On day 3, my husband did a jet ski tour that he booked the night before at a place right by the ship. He loved it and got to see a sea turtle. We then went to Snorkel Beach ($5 fee). Got there at 9 am, before the crowd, and enjoyed ourselves. Great place to see fish, lots of activities, music, and a snack bar. TIP: wear water shoes. There are some rocky areas. TIP: if you venture out on day 3, DO take an excursion. Do not chance it because if something happens, the ship does not wait. If you are on a ship affiliated excursion, they will wait for you. Our plan was always to hang around the Dock Yard on day 3, because you are right by the ship. We did not dine in Bermuda. Food (and everything else) is super expensive in Bermuda. The reason we cruised there was to save money on food and accommodations, so we were surely not going to spend money on an expensive meal. I do regret not getting a signature Bermuda drink (Dark and Stormy and Rum Swizzle), but we will be back! Debarkation was pretty simple. The day before, go to the Guest Services area, get your tags, and follow the directions on the television monitors near the tags, or on your television. When your color is called, leave the ship. We chose to leave our luggage outside our door the night before and picked it up in the designated area at the terminal. TIP: if you chose this method, make sure you have something on your luggage so it's easily identifiable, like a bright colored luggage tag or pom-pom. We then walked few blocks up and got an Uber. We were home by 10 am. Before we left, we tipped our steward again, because she was so kind and went out of her way to help us have our perfect vacation. So in a nutshell, here are my tips: plan. I cannot overstate it. There are SO MANY things to do on this ship. If you don't have some sort of plan and understand the lay of the land before you get on board, it may be overwhelming, and you may waste your time figuring out what you want to do and where to go. Be patient. 4000+ people on one ship is a lot of people who come from all walks of life. I caught myself getting very annoyed more than once, but had several reminders that we are all on this planet together, and everyone has their own story. I met some really kind, interesting people because I took the time to talk and listen. BE KIND to the crew. GO out of YOUR way to say thank you. I looked everyone in the eye, from the Washy Washy man to the woman sweeping the restrooms, and said "thank you" or "have a nice day!" These people are away from their friends and family 9 months at a time, don't make a lot of money, and make it their mission to make sure we are having a great experience. The very least we can do is be kind. NCL has a reputation of "nickeling and diming." This is easily avoidable if you plan in advance. It's your choice-if you don't want specialty dining, then eat what is included. If you don't want to pay for spa treatments, then don't do it. You can have a grand time with what is included in your fare. We loved this cruise so much that we put down deposits for 2 upcoming cruises using the NCL Cruise Next program. I was so afraid my husband was not going to have a good time, and he ended up loving it. If you know you'll cruise again, highly recommend this approach. You can go to the Cruise Next desk to learn more. I also recommend attending the Cruise Next presentation in the atrium on Saturday afternoon. You'll learn more about itineraries and the NCL fleet. If you chose this cruise ship, you'll see why it's the happiest ship on earth. Read Less
Sail Date August 2019
I love cruising, and when planning another group trip, going with Norweigen was a no brainer. You get the biggest bang for your buck! I was going with a large group of 21 with mixed ages from 16 to 83 and wheelchair bound. I have to ... Read More
I love cruising, and when planning another group trip, going with Norweigen was a no brainer. You get the biggest bang for your buck! I was going with a large group of 21 with mixed ages from 16 to 83 and wheelchair bound. I have to say I was getting a little worried when I started reading recent reviews, but then I reminded myself to be open minded. I am a true believer that every vacation is what you make it! The embarkation was so easy and very efficient, this time they split the embarkation/ check in into two groups depending on cabin floor, which created shorter lines to get room key and then to get onto the ship. Ship: The ship was beautiful, with some areas that maybe can use some retouching, but thats to be expected with the amount of passengers that come through weekly. But I found it easy to navigate and plenty of signs to guide passengers. Don't get me wrong, it's a huge ship, so sometimes it gets confusing, but there is a diagram by the elevators that show each floor, especially for the dining rooms and bars. Cabin: Cabin was a balcony cabin midship, level 11. Loved my cabin it was clean and as roomy as you can expect for a ship cabin, you walk in the bathroom is right there, then the bed with a closet next to it, and then couch before the balcony door, on opposite side was a small vanity with small shelves, the mini bar and TV on wall. The closet has decent space for clothing, and what I did was use my suitcase as a draw and slid under bed. Our room steward Veeraj was awesome and very attentive. Dining: So, I was a little worried here because of all the reviews/ complaints about reservations and such. I am not sure what people complain about because I had NO trouble with obtaining reservations at ANY of the dining rooms. I made 3 reservations prior to boarding the ship, but the rest were made once on ship, and they never gave us an issue, and that is with a large party! Every restaurant was accommodating, my recommendation is that if you like to eat during prime time 7-730 make reservations early on, Personally I like eating early and the 5-545 reservations were perfect. The staff at all the restaurants were on point. Polite, and went out of their way to make our meals perfect. Moderno- Great salad bar and the meats were great quality, and not heavy on salt. the cheesy bread is amazing La Cucina - Way too much food,( I had meal plan, included 5 courses) the pizza is great to share with a few people. The pasta carbonara was divine. Cagneys- What can I say , my favorite meal, I had the surf and turf, and the filet was cooked perfectly. The apple crisp for desert was my favorite Taste/ Savor- ate at both restaurants and the food was good, smaller portions but filing. The deserts there were not my favorites. O'sheehans- So we decided to skip the buffet this trip and the majority of my group ate breakfast here every morning, The staff was exceptional, especially the maitre'D , Leandra. She went out of her way to make us feel welcome and personally greeted us every morning. The younger adults in my group also raved about the late night snacks/ wings/ and . ice cream served there Margaritaville: Food was excellent and the charge was cheapt at $15 pp. The Nachos are delish. My one complaint about the dining, is I wish the specialty Restaurants were open for lunch, but thats a personal opinion. Bars: I love my drinks, and I had many over the course of the week, all of them were tasty and well made, I will say that the bar staff does seem overwhelmed, and could use some more help, especially the first couple of days, maybe even having more servers around the pool for drinks would alleviate the mob around the bars. A few times I would have bartenders who were borderline snotty, but most of them were fantastic. My favorite drinks are the painkiller, mudslide, Bahama mama, margaritas. I did try a few drinks from margaritaville, I cant recall the name of them. Pools Okay, big downside here, there are 2 small pools one for adults/ one for kids. the adult pool was very packed, which it were bigger, especially with size of ship! Thermal spa My husband and I purchased the spa package, unfortunately the first time we tried to use it people were reserving the heated loungers while they were not there, this was very annoying! I did get to enjoy it once or twice, and the thermal pool was wonderful. Don't think I would spend the $200 again, unless it was a winter cruise. PS. Do Not Recommend this for handicapped people. My in laws tried to use it, as they are both wheel chair bound, and it was challanging for them because of the height of the loung chairs, and the tiles were very slippery, they did not feel safe moving in the room, thankfully NCL refunded them since they couldn't use it . Entertainment: The choir of men show was great, the comedians also were a hit, howl at the moon, the piano dueling was also fun. The after midnight show was horrible in my opinion, while the performers were definitely talented, there was no storyline, I wasn't a fan, but a few people in my group did enjoy that. There ware some fun events throughout the week that were fun and many passengers participated in, the theme night parties in H20 were great , although they got packed out quick. Service: Overall the service was great, we went to customer service about a small mistake and they were very sweet, and made every effort to get to the bottom of it. Never had long wait there. We also dealt with the Cruise Next staff, and they also were fantastic with the questions I had. Highly recommend purchasing this if you plan to cruise in next few years. this is my second time using the cruise next vouchers. The elevators are a bit slow, I prefer the stairs,,but with wheelchair family, we had to rely on them. Pictures: Tons of opportunity for pictures, I just hated picking a few. I wish they would offer all the pictures digitally for one price! Just my opinion. Port: Went to Bermuda, was beautiful as always. This is my third trip there. People in my party went to horseshoe bay/ tobacco bay and said the beaches were wonderful, with a ton of fish swimming alongside. There is a wave-runner vendor right outside the ship that a few of us went on, and it was a blast. the shops around the dockyard are also cute , overall Bermuda is pricey when it comes to shopping. There are ferries cheap ($5) to take to Hamilton or St.George for more shopping. I preferred to hang on the ship for 2/3 days at port, which was lovely because the pool was basically empty! and plenty of lounge chairs available. Disembarkation- WOW is all I can say, last time I was on the ship with a group was 3 years ago and it was a complete hot mess with disembarkation. I was so nervous, but the system they set up to get the passengers off the boat in a safe manner without tons of lines is incredible. We were off an hour earlier than we thought, and our luggage retrieval went off without a hitch, and even customs was a breeze, I was completely shocked! Way to go NCL, obviously they listened to the complaints from the past cruisers! Overall I am so happy with the entire trip, we had a blast, and we are already booked on another cruise, the Encore 01/2021! Cant wait! For the future Escape Cruisers keep an open mind and you will have fun. If you have questions feel free to ask me Hscally1088@yahoo.com Read Less
Sail Date August 2019
I choose this cruise because it was offered during summer and the port was convenient to where I lived. I was able to park around a block from the cruise ship which added to the convenience of embarkation and disembarkation. The ship ... Read More
I choose this cruise because it was offered during summer and the port was convenient to where I lived. I was able to park around a block from the cruise ship which added to the convenience of embarkation and disembarkation. The ship was adequate but the seating in lounges and the dining rooms was not very comfortable. The cabin I was in, room 5610, was the worst room I have ever had. It was not its' appearance that was problematic. The room was the nosiest room I have ever had in comparison to seven other cruises I have been on and any hotel room I have had in my lifetime. I was awakened all night long. I called several times to complain and find out what was going on and someone was sent to listen to the noise to determine what it was. Then one morning I was out in the hallway and was able to hear the noise well. I asked the steward if there was an ice machine in the area behind the doors. He said there was. At least I determined what the problem was! I was sent a cheese plate. I would have preferred getting a good night's sleep. My dining experience was mixed. The buffet was very good. I particularly liked the Indian food and the variety. A tip if you like smoked salmon is that you can ask for a portion of it at breakfast (It is no longer on the buffet). There was a lot of congestion around the beverage area. I always like one meal to be a sit down meal so I ate in the dining rooms for dinner. The menu had a variety of items. What I found was anything that was a soup or had a gravy or sauce was awful. The food, of course, had been prepared in advance. Unfortunately, it became concentrated and the salt content and subsequent taste was horrific. This was true of ALL sauces. The salads and dressings were very good and the hot lava cake was to die for. Also of note is that I had only one fresh cup of coffee during the entire cruise. The entertainment in the main theater was very good. I had been on a Norwegian cruise before and had not liked the main theater entertainment so this was a pleasant surprise. Piano entertainers in the lounges could play the piano but were not great singers. As I said before, the lounge chairs were not very comfortable. I did participate in some daytime activities and they were enjoyable but I think there needs to be more activities to choose from at all times of the day. The gym and massages were excellent. The service was great. My steward was very responsive. All staff were very professional and helpful although feigning ignorance of the noise situation. Photos were too expensive and I didn't see great buys in the duty free shops. The only port was Bermuda. The Naval Dockyard offers a lot and is easy to navigate. Don't waste money on excursions. Almost as soon as you get off the ship and pass regulated areas and excursion vehicles, there are people to direct you and you'll be able to find everything you need to get around Bermuda. For example, there is someone who looks like a school crossing guard you can tell what you want to do. We wanted to go to Horseshoe Bay and were directed to a minibus that charged $7 each way per person. If we had gone on the excursion it would have been $40 or $45. Also at the naval dockyard is a tram that will bring you all over the area (specified stops) for no charge. There are restaurants, mini golf, mini mall, beach, pirate ship you can jump off, dolphin experience, music, segway tours, public buses, water sports, boats, pharmacy, music, hair braiding, rum cake, glass blowing, liquor stores, ferrys to Hamilton and ST. George. If you go to Hamilton, remember stores close around 5:30. Beautiful linens but you have to be rich to indulge in a hand towel for $50. Get a dark and stormy somewhere. The ferry to St. George is a complimentary service of Norwegian. Go to Turtle beach. In regard to my daughter, she is 19. There were no activities exclusively for her age. This was very disappointing. There are many college aged kids and there should have been some ice breakers or social gatherings to help them connect. The solo traveler activities were for travelers in 40s and 50s. Read Less
Sail Date August 2019
I have cruised with NCL from Boston to Bermuda many times over the years on various ships. (I'm now Platinum Plus.) Being a person who doesn't like to fly and loves to cruise, my choices are limited. That being said, it ... Read More
I have cruised with NCL from Boston to Bermuda many times over the years on various ships. (I'm now Platinum Plus.) Being a person who doesn't like to fly and loves to cruise, my choices are limited. That being said, it doesn't mean I feel this is a cruise I have to tolerate. I have been on NCL's larger ship, the Getaway, but do prefer a smaller ship. I will also say that the Boston to Bermuda cruise, regardless of what ship, has the best crew ever. There has been the Majesty, Crown, Dream, and Dawn (to name a few), that has cruised this Boston to Bermuda itinerary. I had never sailed on the Gem, it's Boston's new ship for this route, and I was quite excited to sail on a different ship. Like the Dawn, she is similar, but I feel, quite an upgrade. Having the Spinaker Lounge, The Great Outdoors, and 3 Champagne/Beer/Whiskey/Martini Bars (Dawn has one, which was always way over crowded), gave us the opportunity to enjoy a large space to listen to live music and get great service for drinks. The cigar/smoking room also kept the smoke contained to that room only. On the Dawn, it was a nightmare trying to sit in the lounge and not be constantly smelling the smoke that never stayed in the smoking room. I ate at both main dining rooms, the buffet, Cagney's, LeBistro, LaCuchina, O'Sheehan's, and Orchid. I didn't eat at the Great Outdoors or the grill by the pool. I chose neither because I don't care to eat where the food is kept outdoors in high humidity, heat, and near a pool with lots of people in bathing suits going in and out of hot tubs, outdoor bathrooms, etc. The food and menu is the same at both main dining rooms. Both have great service, but Grand Pacific is slower. Food was average to fantastic, depending on whether you ordered what was in season (like the salmon) or some of the specials. The usual, like roast chicken or meatloaf is more average. Having sailed many times, you get to know the menu quite well. LeBistro and LaCuchina had exceptional food and service. Cagney's, not so much. My fillet mignon was OK, but the sides were small and fair. Service was slow and it seemed hectic. Not bad, but I was a bit disappointed. I had high expectations because I had eaten at Cagney's on the Getaway and it was the most incredible meal I've ever had. O'Sheehan's was my least favorite. It's fast food, and more of a snack/late night hangout. The buffet had a large selection, and probably the most popular choice for families. I prefer being seated at a table in a dining room without the noise around me for dinner. Lunch is another story, and the convenience of being able to have a quick/easy lunch with far more variety than the main dining room (Grand Pacific) worked better for most days. About the crew: Always, always always....just incredible. No matter where I was or who was working anywhere on the ship. They are friendly, professional, hard-working, sociable, and extremely helpful. I felt spoiled and well cared for. I have always known the crew on every ship to be exceptional but this time, it was as though NCL has really worked hard at perfecting crew/passenger customer service. They seem to be much more professional on how to relate to issues and questions, even at the front desk. Can't say the same for the senior officers in white. They will do whatever they have to in order to pretend you are not walking by them. Zero eye contact. No "hello." It's something I've seen on all ships, unfortunately. About the entertainment: Yay!! For the first time in many years, I didn't have to see the same same same shows. Finally, the performances were all new. All the shows were absolutely wonderful with the exception of one, my least favorite, the guy who sang by impersonating other singers. His regular voice was OK but his impersonations, not so much. Bermuda: Always wonderful and beautiful. Major work (still) going on at the cruise dock. Having ships there constantly has certainly done it's job of wearing it out. Not as pretty at night time, and I've always thought the view with the lights to be quite memorable. Sadly, it just might be too much to have ships docked there all the time. I went to my favorite local place for lunch, The Pickled Onion, and fortunately, found it to be completely renovated. (It needed it.) Food was fantastic and as always, they have the most incredible bartenders. Pricey, like anywhere in Bermuda, so be prepared to spend about 60 bucks for lunch with one drink. Cabin: I had an inside (which I actually prefer because I like my room to be dark dark dark when I sleep.) I also find that with Bermuda's very high humidity, balcony rooms get wet from the moist humid air. Air conditioning can only circulate air from that room. I know, because I've had balcony rooms and found this to be so every time. This time, though, my room was at the very front of the ship. I mean the last room up front, on the 10th floor. I have been on cruises with very rough water many times. I have never gotten sea sick. I have never had to take sea sickness pills. We had one night, coming back from Bermuda, where we had some pretty rough waves. Not more than what I've experienced, and I got incredibly sick when I was in my cabin. I could absolutely feel much more motion being at the front of the ship. I got out as quick as I could, and went to atrium(center of ship), 2 floors below. Within an hour, I felt fine. Avoid at all costs getting a cabin at the front. The Boston to Bermuda cruise usually has at least one night of rough seas. The Atlantic in that area has always had that issue. Getting on the ship was far quicker than getting off, but considering the fact that over 2000 people take this cruise, and in a matter of 2 hours people are getting on and off, they do a great job of organizing this. Lots of people helping you navigate where to go. No problem with being short staffed and needing help. I have recommended this cruise to many others and will continue to do so. Mostly, it's the NCL crew I remember whenever I take this trip. The food, entertainment and cost has issues for many who cruise. I have found that I enjoy some of the above more than others and would certainly like some improvements, but that is true for anything in life. What I cannot hope for is a crew who could be better. They are the exception when it comes to looking back on your cruise and highlighting what you enjoyed most. They have always made me feel special, well cared for, and truly spoiled. I have loved every minute of my cruise:) Read Less
Sail Date August 2019
It was my 1st time on Celebrity & I loved it except for the line we would have to make at the restaurant even though we had reservations & it was a hassle trying to get the same servers we have before because we absolutely loved ... Read More
It was my 1st time on Celebrity & I loved it except for the line we would have to make at the restaurant even though we had reservations & it was a hassle trying to get the same servers we have before because we absolutely loved them, Vincey & Julius were wonderful & it’s not fair if we had them for almost the whole week, we were not able to get them the last 2 days, we also had Anish, Sandry & Wilson, all 3 just as great,. Benny our room attendant was amazing & we couldn’t have asked for a better person. Shows were good, not great, the performers were amazing but I think the shows could have been more upbeat, the comedians were great. Customer service personnel were very nice & helpful. The ship is beautiful & I liked that the buffet food was fabulous, the menu at the restaurant was also outstanding. The cabin was roomy & just loved that the bathroom was bigger than other cruise lines. I would definitely use Celebrity again & recommend to family & friends. Read Less
Sail Date July 2019
We live NJ and were married on Bermuda. The convenience and our love of cruising makes a NYC-Bermuda a no-brainer for us. We've sailed the Breakaway in 2014, and Royal Caribbean Liberty of the Seas in 2018. This was our first retail ... Read More
We live NJ and were married on Bermuda. The convenience and our love of cruising makes a NYC-Bermuda a no-brainer for us. We've sailed the Breakaway in 2014, and Royal Caribbean Liberty of the Seas in 2018. This was our first retail purchase of a Haven cabin. We definitely loved the serenity away from the crowds. There was never a problem finding a sun lounger and the sundeck service was top notch. We loved the fruit kabobs and shrimp cocktail that were passed out throughout the day! Our room cabin steward was excellent and kept our cabin spotless. The treats left for us were delicious! We had a butler and only used her once for an in room breakfast. When I asked for fresh squeezed juice, I was told she could not get that...oh ok. Other Haven guests were shocked when we told them as their butlers got them whatever they asked for. Maybe our Butler was too busy that morning. Dining- The concierge was able to make us reservations to 2 restaurants the very first day we boarded. However, if you do not make the request immediately you will not be able to get a reservation once it sold out. We were under the impression the Haven would allow for a more priority dining experience. I tried to book the seafood restaurant mid cruise and was told "sorry, all booked". We were able to repeat one restaurant but only because we showed up at 5PM and got lucky and was seated. The food in the Haven restaurant was very high quality, but the menu does not change. My husband who is a fussy eater ran out of options quickly. Overall we really enjoyed the cruise. We got lucky with perfect weather the whole time. We'd book the Haven again at the right price. Read Less
Sail Date July 2019
This was our 2nd trip aboard the Escape, and our 8th cruise on NCL. We finally made it to Platinum!! YAY! In May, my husband and I decided that we needed to get away and we started looking up cruises. We like to leave from NY so we ... Read More
This was our 2nd trip aboard the Escape, and our 8th cruise on NCL. We finally made it to Platinum!! YAY! In May, my husband and I decided that we needed to get away and we started looking up cruises. We like to leave from NY so we don't have to fly, and we have always had a wonderful time on Norwegian. It turned out that there were many offers going on and I think this was probably our best value to date! We love that we can get the drink and dining packages and then they were also offering wi-fi, and shore excursion and on-board credits. We made out quite well! Our positives outweigh our negatives, but the negatives are ones that we always experience and feel that they could definitely be improved with not too much effort. I'll start there... ~EMBARKATION--This is always a pressure point for us. The lines at the port in NYC are always ridiculous! There has to be a better way! We have tried arriving at many different times over the years, but it seems that there really is NO good time to arrive. It takes HOURS to get on the ship! ~DECK CHAIRS- THIS is always an issue. People put their towels on chairs and are never seen again! We Just wanted to sit in the sun for about 30 mins...60 TOPS...and we could not get a chair ANYwhere! We did see that they are starting to use round stickers with times on them so if the chair is still empty when the time is up, the crew will remove the items and open up the chairs for others to actually USE them. The problem was that it wasn't really being enforced too well, and also people would come back in an hour, remove the sticker and go away again. Again, there has to be a better way! Now the good stuff!... ~CABIN- We were in a Spa Mini suite on deck 15. Our cabin was wonderful, as always, and we really never have any complaints in this respect. We have enough room, love having a balcony, and the mini-suite has a great sized bathroom and shower. Only 1 small issue on this cruise, we were right below the main deck area and the chairs being set up in the morning (EARLY) was quite loud above our heads. ~DINING- We ate at Cagney's one night and Bayamo 2 nights. Both were excellent!! Fantastic food and great service. The other nights we ate in the Manhattan room and this was outstanding as well. The host remembered us from booking our dining options on day one and took excellent care of us when we arrived for dinner each night. This was a nice little touch that really made us feel special! ~ENTERTAINMENT- Since we were on the Escape last year we didn't go to the main shows. We LOVE to go to the comedy though. One comedian was awesome and the other...not so much. We did see The Choir of Man though, and that was fantastic!! Howl at the Moon is always a good time as well. ~SERVICE- Never a complaint about this!! The crew on NCL has never been anything short of phenomenal! They are always happy and friendly. It always amazes me that they remember our names!! I don't know how they do it! And if you go to a certain are more than once they usually remember what kind of drink you order! Amazing!! ~PORTS- We only docked in Bermuda. We love this itinerary. So nice to be in the same place for three days. We could never tire of visiting Bermuda! We did do a shore excursion this time. On the last day in port we did the shipwreck snorkel cruise. It was awesome! Our captain and his mate were wonderful and we really had a great, relaxing time. Lots of fun!! As I said, we LOVE NCL, and we LOVE Bermuda so I'm sure we will be back again soon! Hopefully when there is a different ship doing that route. We don't mind going on the same ship more than once, but it is also nice to explore new ones! Read Less
Sail Date July 2019
outstanding service, people literally bend over backwards to accommodate your every need . Pool area way too crowded (jersey shore) vibe. If that's what you are looking for great. Not for me with wife and kids. Water slide lines ... Read More
outstanding service, people literally bend over backwards to accommodate your every need . Pool area way too crowded (jersey shore) vibe. If that's what you are looking for great. Not for me with wife and kids. Water slide lines took too much time. Just too many people for the water accommodations . Really enjoyed the overall experience. I can't say enough about the food and the staff. The room was very nice, very much enjoyed the bathroom was not expecting it to be so nice (shower with jets great water pressure) double sink. Bed was very comfortable . Top notch all the way. The few specialty restaurants we took advantage of were exceptional. I would give this experience 8 out of 10. I had a friend who went on the same ship a few weeks before me, went with the haven option. I did not, think next time around that would be the way to go. Balcony was very enjoyable. Read Less
Sail Date July 2019
The food was absolutely delicious. Venus, Ralph, and Vincent couldn’t have been better or anymore attentive to our needs. Wonderful caring people. Five star. The boat was clean. There was always something to do from shopping, the casino, ... Read More
The food was absolutely delicious. Venus, Ralph, and Vincent couldn’t have been better or anymore attentive to our needs. Wonderful caring people. Five star. The boat was clean. There was always something to do from shopping, the casino, pools, shows, rope course, and have some drinks at the bar. This was my first experience with a cruise and after being a passenger on the Escape I don’t know if I’d want to do another if isn’t Norwegian. I had concerns with my step son being 8 and having a balcony for a room. The room was safe, the balcony door had a lock on the top and high railings outside. This eased my mind and my wife’s. The kids club was impressive in both how safe it was and how secure. It was a huge relief and better still, he had a lot of fun and wanted to go back. Read Less
Sail Date July 2019
We have cruised on Norwegian Breakaway two years ago, also out of NYC. The ship is almost exactly same layout and same size, but on Escape was much more people. It’s to crowd. We went on this cruise with 6 people. In our opinion, ... Read More
We have cruised on Norwegian Breakaway two years ago, also out of NYC. The ship is almost exactly same layout and same size, but on Escape was much more people. It’s to crowd. We went on this cruise with 6 people. In our opinion, the pool aria is way to small for the size of the ship. We were not happy to get up early in the morning just to be able to save six seats together. About embarkation processes: We are PA residents and we are never experienced so many rude people. They were screaming, cutting of lines, pushing, and embarkation staff was NOT care at all. Regarding the ship staff: Extremely hard workers, it’s obvious. The shows were an outstanding, spectacular. Choir of man is an excellent performance. These guys are hugely talented. “After Midnight” show is also extremely good. The dancing, the singing, the band were amazing. Overall, we had a good experience on this cruse, but NOT grate. Bigger ship it is not always better. It just means more people on board. Read Less
Sail Date July 2019

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