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6,122 Bermuda Cruise Reviews

We chose this cruise as it suited our time frame and the price was extremely fair. I was however nervous a couple of days prior to departure after reading some terrible reviews. Embarking went fantastic very quick and efficient the ... Read More
We chose this cruise as it suited our time frame and the price was extremely fair. I was however nervous a couple of days prior to departure after reading some terrible reviews. Embarking went fantastic very quick and efficient the appointment times work so there is no wait to get onboard and begin the vacation. First impressions were staff very friendly and welcoming love the new designs in the lobby atrium very welcoming and feels very roomy. Straight up onto the lido deck we went to check it out. It was extremely busy as you can imagine as everyone was enjoying the bar and ample types of foods. Mikey from the entertainment was absolutely phenomenal I’ve never laughed so hard and right from the beginning I knew this was going to be a good one. We were able to access our cabins at 1:30pm which was awesome so we could get ourselves situated before we set sail. We stay in cabin aft 6439 balcony the room design was awesome and more than enough closets 3 in total full length mirror on inside of one of the doors. In the bureau there was ample drawers 6 in total. With a built in desk and another great mirror. And shelves built around it. The cabin was fabulous no complaints whatsoever about the cleanliness and the bathroom is actually bigger with a decent amount of counter space on the vanity along with 6 shelves. Love the water temperature adjuster huge thumbs up on this. Deck party phenomenal all the Entertainment was fabulous there was so much to do never a minute to become bored. Serenity was amazing we even found ourselves falling asleep with the tranquil music that was being played and the chaises made for 2 so comfortable. Dining room very efficient we were welcomed each evening no problems with service or food all excellent. I would highly recommend a night at the Fahrenheit steakhouse the food was amazing. All in all no complaints at all only praise. We enjoyed ourselves so much that we already booked for next year but this time instead of the 4 day we are doing 8 loved it Read Less
Sail Date September 2019
Cabin - Spa Balcony on the 11th Floor Cabin No. 1104. Embarkation & Disembark at 12th Avenue 55th Street in Manhattan, NY. The ugliest ghetto ship i've ever been on. This was a 4-day cruise to Bermuda and we spent it in our ... Read More
Cabin - Spa Balcony on the 11th Floor Cabin No. 1104. Embarkation & Disembark at 12th Avenue 55th Street in Manhattan, NY. The ugliest ghetto ship i've ever been on. This was a 4-day cruise to Bermuda and we spent it in our cabin and only left to eat. The buffet is full of only 4-5 things and they're greasy yucky things. You have to make a line and stand on it each time. They had a great taco stand and a great pizza stand but i didn't go on a cruise to eat a $5 meal. Dining hall was nice called Sunshine but our first day it took them 30 min's to get a glass of water on our table (with a 19-month old !!!!! no less). We left. Boycotted for a day only to realize that the pizza and slimey food at buffet was going to make us even more sick!!! I threw up for 2 days because of the rocking of the ship!!! lol I have been on so many cruises before and never threw up or even felt anything close to sea-sick (infact!! when first time cruisers ask me if they'll be sea sick ..i tell them I NEVER EVEN FEEL THE SHIP MOVING) Not this Ghetto ship!!!! I felt it all!!! Gross and EWW!! Service: the staff? The crew ppl -- the small guys that i encountered AMAZING!! all Philippians and omg amazing amazing amazing....friendly nice sweet. I heard how the mop girl only made $540/month after working 60 hour shifts. They do a great job and with a smile. Activites? What FREAKING activities? This ship was all PROFIT FOR THE CRUISE LINE ....we, the passengers got gipped!! ZERO SHOWS...ZERO ENTERTAINMENT...there was NOTHING TO DO!! LIKE NO JOKE!!! nothing. Child room? N O P E !!! I could take my 19 months old to the play room from 8am - 10am FOR FREE or!!! from 10pm - 1 am for a free of $6.95/an hour. what about he rest of the freaking day????? b/c i wake up at like 10am!!! WELL i got to stay in my balcony room entertaining her ANNOYED. Pool? hot Tub? Sure but they were packed and i was grossed out to go near them!!! I DIDN'T even want my child to wet her feet in them!!! Entertainment: Comedy club!!! okay SAD!!! not funny! i went to two shows and 1 was by a CP person...he was as funny as he could be...no big jokes but he made fun of the fact that he couldn't make really much jokes .... 2nd was a black guy who gave us a speech (by us i meant to blacks) saying how they have to laugh even if he's not funny b/c us blacks have to stick together... Highlight? I gotta have some fun right? lol NO! i used the spa the first day and was done and bored with it.!! it is smaller than my NYC apartment and i live small!!! UGHH i paid too much for this ghetto vacation!!! How was Bermuda??? It was gorgeous...sadly we didn't have time to do much.. The port docs are at one end of the island and everything to do and see is literally 50 min bus ride away (minimum) to downtown Hamilton. Bermuda itself was gorgeous.. THIS IS A PLACE to go and stay at for a few days.....a cruise there is a waste! no time to do anything. I WOULD NEVER AGAIN USE CARNIVAL....it was my first experience with this GHETTO company (and i'm sure they have nicer ships but can't risk it) Read Less
Sail Date September 2019
We chose this cruise because it was our anniversary and it was going to Bermuda. We have been to Bermuda twice before and loved it. We had friends going with us who had never been there. We were supposed to go to Princess Cay first then ... Read More
We chose this cruise because it was our anniversary and it was going to Bermuda. We have been to Bermuda twice before and loved it. We had friends going with us who had never been there. We were supposed to go to Princess Cay first then Bermuda. We were supposed to spend a day and a half in Bermuda. Because Princess Cay sustained damage due to the hurricane, we were sent to Nassau. For some reason it too longer to get to Bermuda from Nassau than it would have from Princess Cay. Our time in Bermuda was cut short by a third. We didn't arrive in Bermuda till after noon and by the time we docked and approved by customs, it was well after one oclock before we could go ashore. We took the ferry to Hamilton arrived about 3:30. We wanted to take a bus to St. George, which would take about 45 minutes. The last ferry from St. George to the Dock Yard was 4:30pm. Most of the shops and sites close about 5:30/6:00pm. The next day we had to be back on the ship by 11:30am. Not time to really see the island. Very disappointed about the change in schedule and no reimbursement from Carnival. Princess Cay is in the Bahamas as is Nassau and according to the map a little lower. I don't understand why it took longer to get from Nassau to Bermuda than it would have from Princess Cay to Bermuda. Our friends were also extremely disappointed. The entertainment on the ship was great and the ship had the best cruise director we've ever had a cruise. I must say the food was so much better than what we had on the Esctacy in June. Desserts were wonderful, Wait staff very friendly and called us by name. Cabin was fine, plenty of closet space, Carnival is not very stringent on hand washing as other ships such as Norwegian. The buffet dining room needs some reconfiguration. The hanging lights don't line up with the tables. A lot of people bumping their heads including us. I gave the overall rating a poor because the main reason we went on this cruise was to go with our friends to see Bermuda. Read Less
Sail Date September 2019
My wife's birthday was on the 12 of September. Bermuda was her first choice and Charleston was an easy commute from our home in NC. It was to be my birthday present to her. Once on board we were met by the "happiest and ... Read More
My wife's birthday was on the 12 of September. Bermuda was her first choice and Charleston was an easy commute from our home in NC. It was to be my birthday present to her. Once on board we were met by the "happiest and friendliest" crew compared to all our previous 13 plus cruises. While the Sunshine did show some "bumps and bruises" showing her age; the crew definitely made up for it. We all thought their most positive attitude stemmed from the top: Captain Lorenzo. To quote a familiar military phrase, " he leads from the front." His pleasing personality was always on display. Most significantly to this writer was the effort he and "Freddie," the head of Guest Services went to on my wife special day : having her picture taken with the Captain, Champagne at the dining table, special birthday cake, singing Happy Birthday by the Matte D's and personal appearance by the Captain and Freddie to wish her a Happy Birthday. My wife's reaction is hard to put into words but she did say at the time, "this will be remembered as the most special birthday and one I will remember the rest of my life." I think besides my wife's misty reaction - all in attendence also got a little moist around the eyes. The rest of the cruise was a very happy experience with the ever present greeting from every crew person, "Good morning or Day" with those broad smiles. To sum up this review, "we just finished a cruise with the happiest crew in the Carnival fleet." Read Less
Sail Date September 2019
We chose this ship because it sailed from Port Canaveral (Orlando) to Bermuda. That was the ONLY reason. My previous experience with Carnival was "lowest common denominator". I've been on about 20 cruises with Norwegian, ... Read More
We chose this ship because it sailed from Port Canaveral (Orlando) to Bermuda. That was the ONLY reason. My previous experience with Carnival was "lowest common denominator". I've been on about 20 cruises with Norwegian, Holland America, Royal Caribbean and Celebrity. Here are my "positive" notes: (1) fastest ever embarkation, (2) arrived at cabin 1:30PM with luggage waiting, (3) lifeboat drill used fast ship-card check in, (4) good quality balcony & deck furniture, (5) beach towels supplied in cabin, (6) cabin well lit (no struggle to read in bed), (7) excellent cake station in buffet - custom cut for you. Previous reviews have criticized the food as bland and uninteresting (and somewhere I've seen Carnival allude to their "hamburger and fried chicken" loving passengers. So I carried a bottle of Herbes de Provence which was unused after the 2nd day. We found the dinner menu quite adequate, imaginative and comparable to other cruise lines. While the Melting Chocolate Cake was the star of the dessert menu, there were other tasty selections such as a nicely done creme brulee. I was a bit disappointed in their preparation of mushrooms. We liked the layout of the buffet - relatively small "rooms" with buffet and nearby tables. No walking 50 yards around all the stations, then trying to find your seatmates. The first night we went late to the show, sat near the starboard door, something wet was dripping on my head and my partner was shivering. We left. During a talk by ship managers, a passenger remarked on the small number of Carnival shows ("on every ship"), and she would like to see more variety (as a frequent Carnival guest). The ship acknowledged the complaint, stated a new show is in the works, they are expensive to produce, and the existing ones have new personnel that bring a new look to an old show. The production shows are a big reason I cruise, so I'm not in a hurry to sail with Carnival again to see the same old thing. The band Sea Squared (if I have that right) was very good. We were particularly impressed with a string trio performing on the central stairway. A lot of talent (of course), with excellent variety., Definitely not "lowest common denominator". They were great. Debarkation went very well. We had to wait about 15 minutes with luggage in hand because the terminal got backed up. Absolutely no problem getting on elevators. We are happy! Read Less
Sail Date September 2019
We went on this cruise to go to Bermuda. To start our cabin was 9692 right across from the service elevators. There was noise and the cleaning cart outside our door everyday! We booked our room through RC and was told by the travel ... Read More
We went on this cruise to go to Bermuda. To start our cabin was 9692 right across from the service elevators. There was noise and the cleaning cart outside our door everyday! We booked our room through RC and was told by the travel agent was a great room! We tried to change rooms but were told they were sold out. The food was not good! So disappointed in the windjammer for breakfast. We tried all the other restaurants for breakfast and they were all mediocre. The entertainment was not what we had hoped for. Most of the shows we have seen on other RC ships have been fantastic. The best show was the comedian Kiwi Rogers! The “Gift” was an odd show and hard to follow. The only thing that was good were the special effects. Spectra’s Cabaret was way out there! Left the show after 15 minutes into it. The show “We Will Rock You” started out with a modern twist. It was long, one hour and 50 minutes. Too long in my opinion. It was good in the end with all the great songs from “Queen”! The last show we saw was “Revoiced”. This was good but too long too! The shows were geared more for an age group of 20’s to 40’s. The age range on this trip was 50’s to 70’s. The ship seemed crowded even though it is a smaller ship then Allure. The Allure ship didn’t seem crowded and the food was much better! Read Less
Sail Date September 2019
This was our first cruise ever so we choose a 7day to Nassau Bahamas and a overnight in Bermuda. I only saw my 16y old at breakfast and Dinner plus the 2 shore excursions he made a bunch of friends his age doing their entertainment and ... Read More
This was our first cruise ever so we choose a 7day to Nassau Bahamas and a overnight in Bermuda. I only saw my 16y old at breakfast and Dinner plus the 2 shore excursions he made a bunch of friends his age doing their entertainment and activities all over the ship ( I highly recommend taking the "Restless Native Catamaran " shore excursions in Bermuda) I have to give a Shout Out to these's people they made our experience very memorable " James, Thai , Andy, Adam, Christian, with the games like Clue, Guess Who, trivia's ect and we must not forget the Comedians " Cowboy, Kim Harris, Al Cats " . Our first dinner was at the Fahrenheit 555 Steakhouse , the rest of the Dinners we eat a the" Sunrise Dinner " we got so spoiled , Henry & ----- table number 517 knew our names and had our drinks , they worked so hard for us I have to say "Thank You " I give them a 10 out of 10 thumbs up.. We did not want to leave the Sunshine ship it only felt like 3 days next time I'll be taking 10 to 14 days ... Definitely will go again !! The only thing that need to be more smoother is when we got to the port in Bermuda getting Off the ship was so crowded everyone wanted off at the same time , we had an excursion at a certain time but for some reason you let the people who did NOT have excursions go at the same time I thought the Excursions had priority off the ship first ? Read Less
Sail Date September 2019
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at ... Read More
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at the terminal at around 10 AM. After dropping off our one large bag, parked inside the main parking garage right next to the terminal. It was just a very short walk to the terminal with our two wheeled carry on bags. Check in was the easiest of all cruises we've ever taken! Check in, from start to finish, took only about 15 minutes. Since it was still rather early, we sat in chairs till it was announced we could board. Boarding started at about 10:45. Everything was so organized! One row of seats was called at a time. Therefore, there was no pushing, shoving, or bumping into others. Naturally, everyone made a bee line towards the Windjammer for a bite to eat so the elevators were rather crowded. That’s just the nature of Day 1. Muster drill was at 3:30 and just as soon as it ended, the lines were cast off and away we went. I have to mention that the skyline of NYC was awesome and seeing the Statue of Liberty was breathtaking. It was way cool passing under the VN Bridge! Lots of applause after we “barely” made it safely through. My wife and I started to explore the ship but it was set up a lot differently than every other Royal ship we've sailed on. The Allure was like that when we first sailed her but we got to be good friends after a few days. As time goes on, we will have seen a great deal of what this ship offers but by then, it will be time to end our vacation. Dinner on Day 1 was at Chops. What else is there to say except that the food was simply the best. Tomorrow night's dinner will be at Jaimie's Italian and we're really looking forward to that. Day 2- sea day After breakfast, hung out at the Solarium for most of the day. It's such a restful and beautiful place. We explored more of the ship and what we saw was amazing. Bumper cars at sea? Who would have thought? Although we didn’t go on them, it was fun watching everyone else really enjoying themselves! Dinner was at Jaimie's Italian. Could it top Chops? A very tough comparison, but they were both really great! We had a meat AND a veggie plank for starters and they were delicious. Our main dishes were crab fettuccini and another equally yummy pasta dish but the name escapes me. The lemon meringue cheesecake, for dessert, was out of this world. Day 3: Arrival at Bermuda. After breakfast, left the ship and grabbed a shuttle to Horseshoe Bay. It was only $7 per person which I thought was very reasonable. It was a very scenic drive of about 25 minutes from the pier. Upon entering the beach area, we took a right turn and stayed at the rock protected area where the water was like glass and only about waist high. Although slathered with sunscreen, the sun, in a cloudless sky, was extremely hot. After about an hour, we decided to leave before being burnt to a crisp. Our shuttle driver said the water temp was 83 degrees which sort of felt like being in a hot tub Tues. Day 4: Bermuda Spent most of the morning exploring the Royal Naval Dockyard. In particular, we concentrated on The Keep, a place steeped in so much of Bermuda's history. The Commissioner's House offered probably the best view of the port. There were old cannons pointing directly at the Anthem which was kind of scary even though they were inoperative. After that, off to the Dolphin Quest. Although we didn't participate, it was awesome to watch these magnificent animals perform for, and with the tourists. The hot sun had been beating down on us for a few hours now and was beginning to take its toll. Naturally, I forgot to put on sun block and didn't think to wear my baseball cap. Before we burnt to a crisp, we headed back towards the ship before noon. First, we stopped at a little pub for some ice cold beer (me) and bottled water for my wife. The A/C on the ship was very welcomed! Tuesday's dinner was probably the best of any cruise we've ever taken! It was prime rib and lobster night! First of all our six tablemates were the greatest and funniest people we've ever sat with! Nothing but jokes, laughs, and good conservation all night. But the best part was that after we began eating our entree, our server brought out a huge plate with three extra lobster tails per person! To say we were in heaven would be an understatement! It's tough to decide which was better- the specialty dining at Chops and Jaimie's or the MDR with the prime rib/ lobster combo. Day 5: Wed. Sea day Calm seas and smooth sailing on the way back to Bayonne. A bittersweet day knowing all this is coming to an end. We had breakfast at the Solarium and have decided that it's much better than fighting the lines at the Windjammer. At about 9:14, the captain came on the PA system and announced if we would all observe a moment of silence to commemorate the 18th anniversary of 9/11. You could hear a pin drop during the minute everyone thought back to that tragic day on a beautiful September morning. When the captain came back on the PA to thank everyone for their cooperation, there was still silence and people were still quiet as they reflected on the darkest day in our history. A very poignant moment aboard the Anthem. Back to our cabin where we saw those dreaded green luggage tags for Thursday’s debarkation. The reality that a great cruise was about to come to an end. We sat at a table for eight with some really great people! I remarked that Royal threw “all the bad apples in the same barrel!” Every night, we laughed so hard while sharing all kinds of stories. On Tuesday night, prime rib and lobster tails were on the menu. We all got the surf and turf. Our waiter, without being asked, brought out a huge plate with three extra lobster tails for each person! To say we left stuffed would be an understatement! All of us had so much fun that we were always the last to leave the 5:30 PM seating. Day 6: Debarkation. We opted for self-carry off since we were parked at the garage next to the terminal. So, at about 8:00 AM, we sadly walked down the gangway to the customs area. There wasn’t much of a line at customs, but we used a porter to save a little time. Customs was such a breeze! They used facial recognition which took all of .001 seconds and we were out of the terminal! I didn’t notice if there were agents or the facial recognition for those waiting in line, but it was sure a pleasant ending for a fantastic cruise. Final Thoughts and Observations: Port Liberty has things down to a science. It was the easiest and fastest boarding process I’ve ever had in my 16 cruises. Everyone who works there deserves a round of applause! All the other ports should use Bayonne’s model. Leaving the ship was just as easy with no stress at all. Most of the people I encountered were from PA (like us), NJ, NY, and other nearby states. Everyone, without exception, was fun, pleasant, helpful, and mannerly. For instance, people held the elevator doors for others, always had a “good morning” or “how are you?” for their fellow cruisers, and on and on. The September 7th sailing of the Anthem wasn’t just a good cruise. It was a GREAT cruise! Can’t wait to leave from Bayonne again! Read Less
Sail Date September 2019
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports ... Read More
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports courts, no self leveling pool tables, no children’s playgrounds as displayed, only a couple of the shows they claim...it’s basically like they took all the best pictures of their entire fleet and all the best everything and pretend it’s on every boat. Things like the kilbasa, sausage restaurant literally being a tiny HOT DOG food truck in the corner of the arena. The bionic bar was just an afterthought, “slap a couple robots in the middle of a hallway with chairs”...The opposite of what the pictures show. 4 year olds CANT DO ANYTHING despite being 42 inches tall, must be 5 and up. How has no one sued them yet??? We requested twin beds. Only to arrive with a king and couldn’t be separated. No gifts for anniversary and birthdays. Don’t bother telling them your celebrating. WARNING!!!!! - They canceled the royal IQ app last month (yet still advertise it) so if you’ve already booked with family thinking you can text each other, FORGET IT. Seems like a game to make you buy internet. They cancel shows and move shows around just like everyone sais...we had 2 shows booked. One was canceled and one was moved forward which we missed because they didn’t announce it. My 4 year old was in tears because we booked the final showing and they canceled it. Soda machines out, no ice, no waiter getting you drinks during buffet meals, ice cream machine broke, HORRIBLE. If you’re an experienced cruiser, prepare for dissapointment. Awful awful ship. Very misleading and everything’s broken. Read Less
Sail Date September 2019
We chose this cruise to spend a few extra days in NYC and we hadn’t been to Bermuda before. It was just my husband and I. We have been on several NCL cruises before and had no complaints with them. We were spent a significant portion of ... Read More
We chose this cruise to spend a few extra days in NYC and we hadn’t been to Bermuda before. It was just my husband and I. We have been on several NCL cruises before and had no complaints with them. We were spent a significant portion of our time onboard with the art auctions as that was our primary reason for the cruise. The condition of the ship overall was somewhat rundown. For example, chairs had no padding left in the padded seats. Not quite as clean, bits missing here and there. Our room was okay. Unlike other cruises where the steward introduced himself the first day, we didn’t even see ours until mid-week. A lot of the staff seemed to have an attitude. The food in the buffet area was so-so. Not much variety and there were times the condition was not acceptable (cold eggs, hard edges on French toast). Even some of the specialty dining options were so-so. The French restaurant Le Bistro was very good. Teppenyaki was good but so loud you couldn’t carry on a conversation. The entertainment options were somewhat limited but they did have some great comedy acts. The lines at the guest serves were always long and I know that I had to go back several times over the same issue. Bermuda is beautiful. Clean, very safe, and easy to get around. Since we had 3 days in port, we didn’t schedule any excursions. Took the ferry and public bus to get around. You can also rent scooters. In general, everything is a little more $$ there but worth getting out. Not much shopping other than the usual. Beaches, snorkeling, or scuba is best use of time. Just a warning . . . If you aren’t used humidity, it really hits you . . . Like swimming underwater! Don’t use NCL transportation to the airport. They don’t leave until everyone is on board. After waiting 1 hour, 2/3 of the passengers to Newark hadn’t shown up and we were told if we needed to catch a taxi to make our flight, NCL would reimburse transportation voucher, I’m still fighting with them. Overall, very disappointing experience. I’m not sure if I will cruise NCL again. Read Less
Sail Date September 2019
We choose this cruise to celebrate an anniversary ,this was our 43 cruise and the third on the Summit ,We live on Long Island so don't have much interest in exploring NJ . An hour and 30 minutes we were parked and in the terminal . ... Read More
We choose this cruise to celebrate an anniversary ,this was our 43 cruise and the third on the Summit ,We live on Long Island so don't have much interest in exploring NJ . An hour and 30 minutes we were parked and in the terminal . Since we bid our way into a Sky Suite the embarkation was excellent, this is a modern terminal with all the newest Hi Tech Identification , we were on the ship and in our cabin in about 10 minutes , . This is when we noticed the Sky suite we bid on ended up being a Handicapped suite . not even close to the picture displayed when we bid up to get this suite . Not what we thought we were getting . Still a nice newly refurbished room ,but the bathroom was a bit of a problem as there is no separate shower[surround or separator ] so that a wheel chair could be used in the shower . This caused the whole floor to get soaked when being used ,a bit of inconvenience for us.I considered the balcony quite small for a suite ,we paid considerably more to get into this suite . Another annoying feature was the lack of outlets [ only one free] and the lack of shelves of cubbyholes to store small items like cameras ,cell phones etc. and the lack of a full length mirror . A nicely designed suite but not very functional. Great location only a short walk to elevators which were very fast . Since we were in a suite we had our choice of restaurants Blu or Luminia Both were quite good ,although I preferred the Buffet for breakfast .One of the main advantages of being in a suite is that you have use of a private deck that always had lounges available and your own private Bar ,which I used regularly ,Although the Martini Bar was by far my favorite Service though out the ship was excellent ,five star ,especially in the restaurants . Overall it was a great Cruise, with a few small glitches, Captain did a great job of skating the Hurricane As far as shore Excursions ,we booked a day trip to a resort before we left,excellent . ,and on the final day we tried the Beach near the Port ,terrible loud HIP HOP garbage music and very crowded ,payed the 10 bucks to get in walking around a bit and headed back to the ship ,not for me. We would probably do this cruise again ,but be more selective of the room . Read Less
Sail Date September 2019
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's ... Read More
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's and Teppanyaki. The Bistro was okay but La Cucina very average. The buffet was very disappointing with poor selection and okay food. One big sore point for me was the Cigar Lounge. I occasionally enjoy a good cigar and had recently cruised on the Joy and found the Cigar Lounge a very enjoyable experience. Unfortunately not the case on the Escape. One of the first things I did after boarding was go check out the Cigar Lounge and to my dismay found it full of people smoking cigarettes. It actually looked like a fog in the room. A woman saw me looking in the door and her look almost dared me to come in. I approached the bar staff adjacent to the lounge and asked why there were cigarettes in the lounge. At first I was told they weren't supposed to be in there and then that they were allowed to be there. I later spoke with a ship's officer to complain and was told that since they no longer allowed smoking on the outside areas of deck 8 they had decided to let cigarette smokers use the lounge. When I asked why it is not allowed on other NCL ships with Cigar Lounges, I was told that each ship made their decisions. I am sorry, but I refuse to try and light up and enjoy a $20 cigar in a room full of cigarettes. I know to some this may sound petty but I had actually gone out and purchased some high quality cigars to enjoy. This now makes our second NCL cruise where we have no interaction with our Steward. Our cruise in July we never saw our Steward until the last morning when he wanted to know if we were leaving so he could be begin cleaning the room for the next cruise. On this cruise we searched out our steward on the first day to make contact. We introduced ourselves and then that was the last time we spoke with him the entire cruise. We have found on other cruise lines that our cabin stewards greet us by name and continually check to see if we need anything. No so with NCL. Embarkation was a nightmare. We were delayed getting back to port due to Dorian. After arriving 8 hours late, we had to find a place to wait to leave the ship. This was made more difficult because no one was allowed on deck 7. I have a bad knee and finally was directed by an officer to Cagney's were I was able to find a seat. After leaving the ship that were not allowing cabs to pick up in front of the terminal so were forced to cross a busy street and was a block or so so we could then get a Lyft driver. Since I always like to try and find some good, we attended the show After Midnight. It was exceptional. The singers dancers and the band were great. It was a high quality production. One thing I can say for NCL is that their shows tend to rise above the rest. We were onboard attending a VIP art event and found the gallery staff and the ship's staff working the event to be outstanding. Unfortunately for the negative reasons above, we will have to think twice about cruising with NCL in the future. Read Less
Sail Date September 2019
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and ... Read More
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and waited for our call as told...when our call came we found the whole ship and passengers were left in an unruly manner. Causing mass confusion. Which makes one wonder what what would happen in the event of an emergency. Our cabin was not cleaned to the standard we had expected with dust and hair found sporadically around the room. When returning to our cabin after many hours we had to ask or forgo cleaning of our room on many days and fill our towels ourselves. In all fairness our dining was 5 star. Entertainment and activities were in abundance. It did take multiple calls and 3 days to get water for my husbands cpap. Bermuda itself is a beautiful island but the excursions, for the cost, was not actually worth the money. Read Less
Sail Date September 2019
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed ... Read More
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed the number of people waiting. We were corralled in an air at the airport with no seating. Food servers in the restaurants did not know their menus or the side dishes that came with them. The stateroom crew were the best. The most pleasant and most accommodating. Disembarking was horrendous. Took an hour to get off the ship once we got in line. We missed our flight which Norwegian had booked. The ground transport to LaGuardia took forever and they don’t drop you at your terminal. They drop everyone at terminal A and then you are on your one to get to your correct terminal. We barely made out 2nd flight and had to pay an additional $150.00 for Norwegian’s mistake. The night at Cagney’s was ruined because they charged us $7.20 for sparkling water, even though we have the premium drink package. Internet service was terrible. The 250 free minutes are used up waiting for text messages and emails to go through. Had to pay an additional $85 for unlimited internet but only one of us go be online at a time. Very annoying! Read Less
Sail Date September 2019
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was ... Read More
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was pleasant and nice! Great cruise in all BUT.... It took till Wednesday to get all our platinum latitudes perks. Had to stand in line three separate time to accomplish this. Parents with young children and the drinking package. A good idea?? What happened to those days when there were minimal children on a cruise. they should have been in school. So many uncontrolled toddlers running and screaming in public areas. And older children sitting on stairs. Parents should be asked to control these children as to not disturb others. The buffet area would be wonderful if an adults only area is set up. Disembarkment was an epic fail. The color system they use only works when it is enforced. The higher ups need to revamp their system to guests to not get hurt or pushed on the stairs. It was awful! Read Less
Sail Date September 2019
We chose this cruise because we wanted to go to Bermuda and this ship sailed from New Jersey, allowing us to drive to the port instead of flying. Embarkation was efficient. The ship is very bright and modern which we liked. We had an ... Read More
We chose this cruise because we wanted to go to Bermuda and this ship sailed from New Jersey, allowing us to drive to the port instead of flying. Embarkation was efficient. The ship is very bright and modern which we liked. We had an Aqua class cabin which allowed us to use the spa and dine in the special Aqua dining room, Blu. We did not use the spa but ate almost exclusively in Blu. Service and food were definitely worth the Aqua class surcharge. We usually sail Norwegian and found the food better on Celebrity, especially the buffet. Buffet pizza was excellent and there was wait staff serving beer, cocktails, etc in the buffet. We were sailing during Hurricane Dorian but the Captain did an excellent job, getting us to Bermuda ahead of the storm, a half day early and sailing behind it on the way back to port. Weather was excellent so many people used the pool (not us, we are not pool people). We spent some time in the casino, typical of all cruise ship casinos. We booked a Ricky's minibus tour of Bermuda. It was excellent and $50 per person cheaper than the same excursion from Celebrity. Our one Celebrity excursion was the boat tour of Bermuda homes. Our guide, Mark, was excellent and we enjoyed a beautiful day on the water. We missed the O'Sheehan's bar/grill we've enjoyed on our Norwegian cruises. Late night dining was only available in the buffet. We also missed the cocktail lounge entertainers we've enjoyed on Norwegian: piano, some classical players, etc. We paid the upcharge for the top beverage package but found the bars and bar staff not as much fun as those on Norwegian. This is probably one of the reasons the Celebrity crowd seemed more subdued and formal. There were two nights when you could wear cocktail attire to dinner but it was not required. Read Less
Sail Date September 2019
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the ... Read More
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the bacon and the meats were full of fat not drained and climbed down on a large metal tray for you to pick out with prongs. The meatballs they served was soy bean, like rubber balls. Most of the food is eaten barely half and look around all the people are throwing half the food away in the garbage. The Stewart was fair although nothing really significant in his service. The price of this cruise was outrageous, almost $1300 apiece just for a balcony room. I imagine the Cove Haven part of the ship upstairs was much better than the average reservations. ( at least I hope so. ) You had to pay for every little thing, even a bottle of water. You had no choice but to pay the outrageous price for the water and my girlfriend had one drink, a margarita, it cost $15. In sum, for the price I paid I would not recommend this to anyone, maybe half the price I paid I would consider it. Read Less
Sail Date September 2019
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is ... Read More
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is phenomenal. Very courteous, they went above and beyond. I highly recommend the beverage/drinks packet added to your ticket. It makes everything easier and boy were those drinks yummy. There were several bars on the ship and there were at least 10 total if not more. The restaurants were yummy, again the servers were awesome. The buffet was really good. I loved the variety and freshness. This is a trip I will never forget thanks to my good friend in NJ. If it wasn't for her, I would have never experienced the serenity of watching one the great oceans of the world. I would love to go on another Norwegian cruise, I would not hesitate for a minute to book it. Read Less
Sail Date September 2019
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to ... Read More
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to do. The captain was very careful to avoid the hurricane Dorian when we were going to Bermuda. The staff was very friendly and accommodating. The food of course wasn’t the best but still tasted good. I would have to thank the guest manager for treating us very special. I would have to say we want to try the Norwegian Escape again. This was also our first time doing a meet and great and the slot pull which was lots of fun. The captain was also careful with the hurricane going back home. Although we had arrived late we came back to port safe and sound. Read Less
Sail Date September 2019
We chose this ship because of the three day port stop in Bermuda. As an added bonus and due to Hurricane Dorian, we got an extra half day. Embarkation was the smoothest I have ever seen on any ship except Crystal. When our room was ... Read More
We chose this ship because of the three day port stop in Bermuda. As an added bonus and due to Hurricane Dorian, we got an extra half day. Embarkation was the smoothest I have ever seen on any ship except Crystal. When our room was ready, the luggage was already waiting for us in the hallway. Well done. I really liked the ship and the public spaces. It never felt crowded, even at the buffet on the first day when we boarded. The food in the main dining room was delicious, and the service excellent. I also loved the sushi bar and Tuscan Grille. It was well worth the upcharge for Tuscan Grille. However, the three in our party had major issues with Qsine. The menu was weird, the service unusual, and they pushed and pushed food on us to the point that it was annoying. We don't like to waste food and kept politely declining additional dishes, but they didn't take no for an answer. I wouldn't bother ever returning to Qsine. The entertainment was hit or miss. The Beatles act was decent, I would say. The comedian was in the middle. We didn't attend any of the other headliner shows. The live music in the lounges was generally atrocious. While the musicians were okay, the singers could not sing at all. I found it difficult to listen to. The DJ'ed events were good, especially the silent disco, which was possibly the most fun we had on the ship. Loved the spa and fitness facilities. Had a salt scrub and also took a spin class. I wouldn't bother booking a room to get use of the Persian Garden- it was nothing to write home about. As for Bermuda, I would never have anything negative to say about it. We love this island and have been here five or six times. The only drawback is docking at King's wharf and having to wait for the ferry in the blazing sun. Not my favorite thing. I noticed that the Celebrity survey had no space for negative comments/room for improvement. So other than the ones noted above, I would like to state that I thought the photographers were beyond obnoxious. They wouldn't take no for an answer and at one point asked us if perhaps we "didn't like each other" and that was why we didn't want photos. On the fourth day we were talked into a "free" photo session in a private room the next evening. We were told to return the following night to view the proofs, which we did. Imagine our surprise when we found out that a) the pictures were in black and white and b) the lowest package price for five 8 X 10 images was $550! The purchase of all the images from the session would have set us back $2500! Yes, you read that right. So as we had declined all the other pictures, we left the ship with exactly zero pictures taken by the ship's photographers, and were extremely disappointed and even angered by this bait and switch technique. Not sure I would sail Celebrity again for this reason alone. I'm going to have to reflect on it more. We had a family veranda cabin, which I have reviewed below. I also want to comment on what a nice job they did of keeping the pool/solarium ladies' room clean. A woman was in there almost 24/7, constantly tidying up. In the evening, they moved the attendants up to the restrooms by the dining area. They did a great job. Read Less
Sail Date September 2019
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding ... Read More
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding that on a Bermuda board, but for this review I am limiting my review to our time on the ship. The good: -Embarkation went smooth, less than 1.5 hour wait. -Sitting outside at the waterfront and dining during sunset. -Amazing view from an aft balcony -The drinks/drink package -Shows, particularly comedy, Marva Hicks, and wine lovers musical. The good and bad: The spa I bought over $800 worth of services and enjoyed it all. One down point here: I did purchase a nail fix as my most inexpensive service, $15 plus tax, to glue a piece of my nail down that was beginning to break. A couple of hours afterwards, it fell off anyway and the spa assistant manager refused to give me a refund. Because of this, I will probably not use the spa again even though the rest of the services were spectacular. I was even able to purchase the Keratase products I use on my hair here. My “vacation hero” was Amir from India who works in the hair salon. He was very personable and gave me a wonderful haircut. The bad: -Food. The food is generally not good on this ship. I am referencing the taste and beyond. The beyond refers to the night my husband and I repeatedly went to the bathroom with upset stomachs. My husband also orally could not keep any food down the same evening. The remainder of the cruise was full of upset stomachs, bathroom trips, bloating and gas. We both experienced this. I am probably used to a high quality of food but whatever the reason may be, we either didn’t like the food or became sick 60-70 percent of the time. On the ferry into Hamilton, Bermuda, other passengers also expressed their dissatisfaction with the food. Your best bets our the main dining rooms at lunch rather than the buffet and specialty restaurants at dinner, particularly Cagney’s and Teppanyaki. We ate everywhere except Le Bistro and Pinchos Tapas Bar. Staff onboard: Some staff members were exceptional, including our cabin steward Rochelle, guest service employees, Amir and Christina in the spa, bartenders and various waitstaff and we tipped amply on top of the automatic gratuities to show our appreciation. I suggest everyone do the same if they are willing and able. The problem with this ship is that service is hit or miss. We had very dismissive and slow service in La Cucina, for example. Also, when we called restaurant reservations to cancel reservations and free them up for others (after already making replacement reservations on our app), the female rep who answered was short tempered and impatient on multiple occasions. We were shocked that was the case when we were being courteous to other guests. Layout of the ship: The guest services, Internet cafe, main big screen interior television, bar, espresso shop and shore excursions are all in the same location with the art gallery not far away. Too many people are converged into this area of the boat at all times. There are also people walking slow and looking at art making it more congested. I have been on smaller ships that did not feel as cramped, including the Jade. I’ve also been on large ships that did not have this problem, such as MSC. In fact, Norwegian could take lessons from MSC as to how to lay out a large ship. -Disembarkation: Was a crap show. Our ship arrived into port late due to Hurricane Dorian and started disembarkation at 2:45. They gave out different colored luggage tags which were supposed to correspond with your disembark time. No one from Norwegian actually checked the tags until midway into the line or more and everyone appeared to converge on the gangway at the same time. Lots of people were visually frustrated and some verbalized it. -Water: Norwegian bring bottled water back to premium beverage package. It’s ridiculous that on a ship with wine and liquor everywhere, water appears to be its most expensive asset. Miscellaneous: Parking: We used a parking app, Park Whiz, to book a spot on 58th in walking distance to the pier. Very convenient to the pier. Shore excursion: Did not do an organized excursion, instead rented a Twizy during whole time docked. We visited Warwick Long Bay and John Smith Bay beaches and highly recommend both. The Twizy is uncomfortable for the rear passenger but a necessary evil to get around on your own unless you take a cab or bus or stay close to the ferry terminal. Visual appeal of Escape: 10/10 exterior. Inside, however, could use some color and rooms in need of refurbishment. I added this to miscellaneous as it is purely subjective and thus, I have tried not to base my review on. Read Less
Sail Date September 2019
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we ... Read More
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we arrived a day early to see some sights) and neither of us had been to Bermuda. We arrived on 8/30/19 and checked into a hotel, walked to the Inner Harbor for dinner and see some sights. The next morning we got to the terminal to check onto the ship and so far so smooth ... I had also purchased "the key" for us which expedited our wait with other perks as well. We were on the ship around 11 am. We had taken a tour of the spa area and had both booked services for that day. The ship was set to leave port at 4 pm, which is did. Once away from the dock I noticed that we appeared to be going in circles then we went back to the dock. We were told the propulsion system was not working properly and that it was being looked at. Fast forward to approximately 8 pm. The captain came over the PA and stated that the ship was broke and the cruise was cancelled. We had two choices leave the ship by 11 pm that evening or we would not be allowed to leave until 6 pm the following evening but all must be off by 9 pm the following evening. Our mouths dropped open .. like is this seriously happening??? Yep, it sure was. We were told there were letters in our stateroom explaining what their compensation would be, they would be reimbursing each guest up to $200 per person to change their flight plus up to $200 if you needed a hotel the evening of 8/31/19. I immediately went to our room and began calling the airlines to see about changing our flight and explaining what had just happened to our cruise. The airline we flew in on wanted $383 per person to change our flight! I went to guest services and they stated there was nothing they could do that everyone was getting the same amount and no exceptions would be granted. I went back to our room and started looking at all other flight options. Around 10:30 pm I told my son we either get off now or we're stuck until the following evening which would potentially mean we wouldn't get home until Monday as there were no evening flights to get us home the following evening. We decided to leave the ship. At that time we did not have a flight booked nor did we have a hotel for the night. I had been on the phone for approximately 45 minutes with Travelocity at this point. We walked off the ship me with my suitcase in one hand and my phone in the other. There was a park bench outside the terminal that my son and I sat on while we made arrangements for both flight and hotel. To reschedule our flight for the next day cost $349 per person (trust me I tried to find a cheaper one but it didn't exist!) and we found a hotel near the airport for just under $140. Remind you at this time I was still out the cost of the cruise, shore excursions we had booked, the drink package we had, the "key" we both had, spa services we both had done prior to the cruise being cancelled, our hotel the night before, our original filghts, etc... totaling nearly $3000! So on top of this I am now out an additional $850 (rescheduled flights, hotel, Uber) that needed paid that day! So far I have received some of the money but not all that they have agreed to reimburse me. RCs ship broke, 100% their fault 0% my fault thus I should have $0 out of pocket for this. I shouldn't have to wait 2+ weeks to be reimbursed nor do I feel I should be out any money at all on this. If I tried to find cheaper flights and couldn't I feel I should be reimbursed the entire $349 per person, not just the $200 per person. I am not very happy right now. I feel like I was abandoned and left to fend for myself with zero help from RC. While I would love to comment on the ship, cabin, dining, entertainment, ports, etc... I cannot as there was not much open during our few hours aboard the ship. Read Less
Sail Date August 2019
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" ... Read More
The major reason for choosing this cruise was because of how convenient it was...however after sailing with NCL I will def choose this cruise again for a variety of reasons. The Gem is a smaller/older ship but very "user" friendly, esp. when traveling with older people. Our our balcony cabin was a little on the smaller size but always clean, towels replaced, etc. The Grand Dining Room was very good, we did however purchase 3 night specialty pkg, Le Bistro was amazing, Hibatchi was delicious and although we enjoyed Cagney's it had the feel of the buffet with the people were dressed, noise level, etc. Entertainment was very good but the activities around the pool were a bit odd. We didnt do any excursions through NCL... we did rent a Twizy for the cost of one excursion and had our own transportation for 24 hours! As far as service goes it depends who you were dealing with. Cabin stewards were wonderful as was waitstaff. The bars didnt seem to have enough bartenders on... and lastly the front desk NEEDS A LOT OF HELP...I was misdirected several times, I had trouble with my credit card (my bank said it was on NCL end) as did a lot of other people and I realize that nothing is perfect I did not need THE MANAGER TELLING ME "IF YOU WILL LET ME FINISH" in a nasty tone....COMPLETELY UNCALLED FOR...later he back peddled when realizing he was in the wrong and all of a sudden we received chocolates in our cabin. As a side note: I would love it if NCL included 2 drinks per day per person on their account...I found the booze pkg completely unreasonable in price and the fact that I would have to buy 2 (I might have ONE drink a day) totally ridiculous... Read Less
Sail Date August 2019
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the ... Read More
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the service in the dining rooms was horrible every night except once. The food was sometimes good sometimes bad. We would have to ask 3 times for a drink and 40 minutes later it would finally come. (Every night). I have never received such poor service in the dining room or mediocre food like this on any other cruise line. The music was So loud everywhere on the ship. In the atrium you couldn’t go to customer service and ask a question and hear the response because the music or whatever was on, was as loud as it could be. In the Orchid restaurant and Sheehan restaurant, you could hear the bands playing from nearby and it was so loud you couldn’t enjoy your meal at either place (so we never ate there) That and the fact that service was so poor in dining room with only so-so food anyway, meant that our dining experience wasn’t that good. We have definitely had better food and service on other cruise lines. The excursion to Clearwater beach was very nice (but expensive for what you got). Horseshoe Bay beach is great. Maybe we just had bad luck with the service in the dining room and the mediocre food. Maybe someone will realize that the amplifiers don’t need to be on FULL blast ALL the time... then maybe we will fell like cruising on the Gem again. Read Less
Sail Date August 2019
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink ... Read More
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink from any of the service staff as they were very sparse We had a balcony room With people on both sides of us smoking on the a balcony and we had to file a Complaint. The Norwegian gem was definitely not our best experience. The smoking continued for 2 nights before the people beside a stopped and they denied smoking but it was billowing in our room. The specialty restaurants , Cagnes and Le Bistro were terrific but we had an experience at La Cucinas the food came out cold. The Magnum restaurant was great. Very leary to travel on the Gem again. Having traveled on Norwegian 16 cruises to Bermuda this is the 1st negative review I've ever written. Read Less
Sail Date August 2019

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