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Cruise Ratings
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1 Helpful Vote
Sail Date: May 2019
This was my 13th cruise with NCL and every year they seem to get worse and worse.The Food,entertainment and overall service is deteriorating like anything. Food is cold even in specialty restaurants. The spirit should be grounded as ... Read More
This was my 13th cruise with NCL and every year they seem to get worse and worse.The Food,entertainment and overall service is deteriorating like anything. Food is cold even in specialty restaurants. The spirit should be grounded as soon as possible as it is in a terrible run down condition and most areas of the ship seem to be in need of an upgrade or repair. The service in specialty restaurants is extremely slow and in the end you get cold horrible food. the menu is extremely limited in all restaurants. The music was sub standard throughout the ship. The air conditioning is virtually zero as it is centrally controlled and they are trying to save money by keeping the cooling to a minimum. I stayed in a penthouse this time which was in an old depleted condition with foul smell in the bath area. Everything seems to be needing some kind of upgrade. I am Platinum member a status which has virtually no benefits. Am seriously considering shifting to other cruise carriers for my future cruises. 'I STRONGLY DO NOT RECOMMEND NCL TO ANYONE" It has really really deteriorated over the years .Total waste of money. Read Less
6 Helpful Votes
Sail Date: May 2019
Chose this cruise for the itinerary and the reputation of RC ships. Our 2nd cruise ever and first 1 was on Celebrity Equinox. The itinerary was not a disappointment- however- the ship was a great disappointment. The social spaces were ... Read More
Chose this cruise for the itinerary and the reputation of RC ships. Our 2nd cruise ever and first 1 was on Celebrity Equinox. The itinerary was not a disappointment- however- the ship was a great disappointment. The social spaces were all dark and dingy. The ship seemed to be overflowing with people, hard to find a space to escape the crowds. The entertainment was just adequate. Not of a high standard although the Ice Show which had a theme was very good. The food- average. The best night we had was at Izumi. Giovanni average. The Windjammer was like a canteen. And the Saphire lunch and dinner was almost same food as the Windjammer. The cabin was lovely, spacious however there seemed to be a permanent odour of some sort. The staff seemed in the main to be pre occupied. Not all happy though they tried hard. We are going to go on Quantum of the Seas in January - this was booked before this cruise and I am really hoping for a better experience Read Less
5 Helpful Votes
Sail Date: May 2019
Our party of four sailed on Oceania's Nautica in May 2019, leaving Barcelona onto Lisboa, with a southern dip to the Canary Islands. Spent additional four days in Lisboa and the surrounding area. The cruise itinerary was terrific, ... Read More
Our party of four sailed on Oceania's Nautica in May 2019, leaving Barcelona onto Lisboa, with a southern dip to the Canary Islands. Spent additional four days in Lisboa and the surrounding area. The cruise itinerary was terrific, the main reason we chose. Alas, the ship is a tub, well past its prime. Built in 2000, this almost two decade boat shows its age. Cabin furnishings are tattered. TV is tiny. WiFi didn't work and when it did you were limited to one device per cabin, and it was dicey to change devices without losing the WiFi. Ships colors are dull and lifeless. Casino has perhaps 10 slot machines, some out of order. Our Veranda chairs had to be replaced due to stains. Concierge class offers nothing over standard Veranda cabins (brochure highlights of Concierge benefits only apply to Oceania's larger ships...bait and switch). Food in main dining room average. For the premium price Oceania charges the experience is vastly overrated. jWE cruised on Oceania 7 years ago and found everything to be classy. Something has happened to lower their standards. To be fair, highpoints: cruise Director Carson is absolutely wonderful. Such a waste of talent to be assigned to the Nautica. Shows and fly-in talent were great. Avoid this ship till after 2020 June. If you book prior to that date Oceania should give you a big discount. Read Less
3 Helpful Votes
Sail Date: May 2019
My husband I were on MSC Preziosa for the 11-night Northern Europe cruise (May 26 - June 6). We picked this cruise because of the itinerary which included Hamburg, cities in Scotland and Iceland. The ship interior was beautiful and the ... Read More
My husband I were on MSC Preziosa for the 11-night Northern Europe cruise (May 26 - June 6). We picked this cruise because of the itinerary which included Hamburg, cities in Scotland and Iceland. The ship interior was beautiful and the public area was clean. This was our first cruise with MSC. We have cruised over 10 times with Royal Caribbean, Celebrity, Norwegian. We were disappointed by MSC food quality and overall service. It is unlikely I will book another MSC cruise again. FOOD Breakfast -- The breakfast selection was pretty much the same everyday. Coffee is too weak everyday. Pastry quality and selection were good. Plenty of fruit Dinner -- We picked the 1st seating option in the dining room. I would rate the entree quality from poor to just OK. The food presented often did not match the descriptions on the menu. Occasionally, there would be a good entree and/or desserts. I was most surprised by the poor pasta entrees since MSC is an Italian cruise line! SERVICE The ship appeared to have the most confusing beverage policy. For example, we had the non-alcoholic beverage package. We could get free bottled water in dinning rooms but not at the buffet or different bars. I could get a free cup of tea but not coffee after dinner. We were charged Euro 3 to 5 each time. Different staff members had different explanations. Many passengers were confused and argued with servers about this. Our cabin service was below par. It took several days to get face cloths and a missing mug. The room to room phone message system does not work. We were traveling with another couple and there was no way to leave them a phone message. We called the guest service and was told that the message system on the phone does not work. ENTERTAINMENT The in-house group of singers and dancers was quite good. However, it could get repetitive night after night. On the last full day of cruise, it had a piano concerto performance by Maestro Mauro Bertolino in the afternoon. It was great!!!! TV and COMMUNICATION The in-house TV offered little useful information except I could review my room charges online. It does not even show the temperature of the port of call. There was only one English speaking station (BBC). I bought the standard Internet package. It was working fine until the last week. EXCURSIONS We booked our own private tours. The ships offered many excursion options but appeared to be overpriced Read Less
13 Helpful Votes
Sail Date: May 2019
Note, this May 25, 2019 HA Rotterdam sailing (May 25 to June 8, 2019), was a 14 day Norway cruise, not 21 days. We booked this to see the fjords, scenery, certain tours, and go beyond the Arctic Circle to the most northerly point in ... Read More
Note, this May 25, 2019 HA Rotterdam sailing (May 25 to June 8, 2019), was a 14 day Norway cruise, not 21 days. We booked this to see the fjords, scenery, certain tours, and go beyond the Arctic Circle to the most northerly point in Europe. There were two key port downgrades due to tender maintenance issues...completely within HA control, and either an example of poor maintenance or an inadequate PM (Preventative Maintenance) Program. Neither of the substitute ports (Skjolden or Hellesylt) offered anything like the originally planned excursions that Flam and Geiranger offered. Flam and Geiranger were prime ports due to their excursions, and losing these ports was a major disappointment, all within HA control. There was very poor communications issues with port changes. Nothing when checking in, nothing from the room steward when handed the excursion tickets, about the missing ports / excursions. We had to call Guest Services as to why we were missing excursion tickets, and the communication was matter of fact that due to tender issues, had to change the two ports...lack of empathy or apology. The Captain's approach to dealing with the issue was very negative. I met with the Captain on behalf of a group of 25 Cruise Critics members re the port changes, expressing disappointment and asking for fare reduction, and instead of empathy, the Captain said that he would not tolerate any potential growing unrest, and that if the Cruise Critic group met again, that under Maritime Law I would be put off the ship at the next port. The Cruise Critic group was taking no unrest actions. The Captain's approach was an unbelievably negative experience. Other ship issues: Safety concerns associated with the drill and lifeboat changes / positions. When everyone was lined up at their life boat position, there was only about a metre of space to the railing, with people trying to walk by. If everyone was wearing their bulky life jackets, there would have been no space. We view that the life boat drill without wearing life jackets is not realistic and is an inadequate drill. Frequent toilet not flushing issues. Frequent Sat TV not working. General ship condition - rust, some cracked windows. No laundry room, with excuse of 'hygiene'. If that is real, then every laundry mat in the world should close. We suspect that the real reason is that the washers and dryers break and need regular maintenance. Food and food service was very good. Room steward service was very good. We outlined these issues to the HA President, and requested certain financial consideration. While HA indicated that they would follow-up on the issues that we raised, HA only offered a dinner at the Pinnacle Grill, on a next cruise...wholly inadequate. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise because of the wonderful array of Baltic sea ports and excursions. While the stops exceeded expectations in almost every case, the shabby condition of the ship and the indifferent food and service left us with a ... Read More
We chose this cruise because of the wonderful array of Baltic sea ports and excursions. While the stops exceeded expectations in almost every case, the shabby condition of the ship and the indifferent food and service left us with a negative feeling. Food service - even in the specialty restaurants - was always rushed. We repeatedly had to ask that service be slowed down and that not all items be served at one time. In the main dining room, food choices were lackluster, and food was rarely served hot. In Le Bistro, I was served tepid French Onion Soup; a request for a warmer portion resulted in another lukewarm offering. Cagney's steakhouse served excellent filet mignon, sauced well, but the waitstaff was completely unable to order/serve cocktails correctly. A request for a vodka martini, "up" with olives, was met with a neat vodka, no garnish. My request for a list of after-dinner drinks resulted in a menu of all Mojitos. The servers really pushed and rushed us through that meal. The buffet was terrible - food was rarely labeled, and when it was, labels were difficult to read. The food quality was substandard, and seldom more than "warmish". Shore excursions were, for the most part, excellent, with well-qualified guides. The great exception: Copenhagen. This is a congested city, and the "tour" featured the back of the bus in front of us, crawling through traffic. The guide repeatedly walked off and left guests, failing to return to the agreed-upon "meeting spot", resulting in delays. She also, after 3 hours, was unable to direct guests to a bathroom. Ultimately, guests demanded to be taken back to the ship, some hiring taxis when the guide refused. The cabin was decent, and our cabin service was excellent. The bathroom, however, was so cramped that there wasn't room in there to change your mind, let alone anything else. The toilet space was designed for a child of 10; other guests told us they could not even use their cabin bathroom, but were forced to use public toilets. I'm 5'10", and my knees hit the wall every time. We've traveled on 4 other cruise lines, and never had such a cramped space. Finally, the overall condition of the ship gives the feeling of "shopworn". The lobby and bar furniture had upholstery which was worn and frayed at the corners and edges of cushions. The sofa in our cabin was also worn and shabby. We asked to have the balcony chair replaced, as the fabric had been shredded where it joined the frame - which was covered by a towel when we arrived. We had sailed on this ship on an Alaskan cruise some years ago; the intervening years have not been kind to this faded gem. Read Less
1 Helpful Vote
Sail Date: May 2019
We went on this cruise for the variety and number of ports. We're trying to see 100 countries before we get to be 100, up to sixty three (63) so far! entertainment was very good. Some shore excursions were excellent, some not so. we ... Read More
We went on this cruise for the variety and number of ports. We're trying to see 100 countries before we get to be 100, up to sixty three (63) so far! entertainment was very good. Some shore excursions were excellent, some not so. we always look for a quiet place to relax and read, while the library is nice it's usually crowded and so we used the spinnaker lounge until the activities crew came in, a nice facility. the ships layout left me wondering who would design a ship that you cannot traverse stem to stern both starboard and port of deck seven? design of the summer palace restaurant was beautiful... But having to use stairs to enter was dumb!! who puts the not smoke free casino adjacent to the theater without expecting smoke to waft into the theater? who designs a bathroom with a water closet so tight you can barely change your mind in it? but it was a beautiful room!! why does senior crew not provide an indication of the daily temperature range for those planning an excursion? put it on the tv or better in the daily paper. how difficult is it to provide such simple info? who charges their crew $15.00 a month rent for their room... Shared with two or three other crew members? who manages a ship where the elevators are controlled during "peak times" to the point where fourth, fifth and sixth floor passengers cannot use them... "you'll need to use the stairs." i feel certain the over crowding could be managed better, stagger the excursion times, stagger the restaurant hours or make them longer, do something!! who designs a movie area in the busy guest relations area of the ship? who designs theater seating so tight you feel as if you're on the toilet in your cabin? i figured out who designs these things... No, no not the architect. i believe it's norwegian cruise lines in an attempt to create as much revenue as possible! They even have a TV channel named "REVENUE." The crew members are the saving grace of this ship... Everyone we encountered was fantastic, helpful, and understanding. but most of them seemed dismayed on the operations of the elevators. There's more but i think i got most of it out... Larry Read Less
8 Helpful Votes
Sail Date: May 2019
Having cruised with rccl many times and other cruise lines, this cruise has made me question ever booking with rccl again. It’s become very similar to the reasons why we don’t travel with p&o which is a shame. Main issues: - ... Read More
Having cruised with rccl many times and other cruise lines, this cruise has made me question ever booking with rccl again. It’s become very similar to the reasons why we don’t travel with p&o which is a shame. Main issues: - staff generally unhappy. Miss the American service from 5+ years ago where they couldn’t do enough for you. With the staff on here everything was to much trouble. - have turned into a company where they are constantly looking to upsell to you. Perks or small gestures for returning to them, such as little gifts in your room have disappeared. - all the little things add up to disappointment. Can’t get lemon slices in your drinks, room curtains were old and had holes in them so light came through, constantly rammed in the windjammer, massive queues constantly to guest services, booked anytime dining and couldn’t get in for a meal at 6.30am, 5% charge for casino spends, the amazing if daytime activities has dramatically reduced, waited for room service for some toast for 90 minutes. The service and attitude of staff has changed dramatically and for that reason we won’t be booking again. Princess are much better!! Don’t waste your money!!! Read Less
6 Helpful Votes
Sail Date: May 2019
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. ... Read More
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. It took at least 4 hours to get on the ship with no regard for the elderly or disabled. The cruise was 28 days from Genoa to Stockholm. Most of the crew were not very friendly, the food was ok but always cold in the Buffet. Getting on and off the ship at most ports was a nightmare long ques along the ships passage ways or when coming back to the ship stretching hundreds of yards with people trying to push to the front which nearly caused some serious fights because of no crew supervision. Again with no regard for the elderly or disabled. Most of the shows and entertainment were in Italian ( which I suppose we should have known, an Italian ship leaving from Genoa). A lot of pre good excursions were cancelled because of the lack of English guides with some people having trouble getting their money back on some tours. We were also told by Costa that when filling in their feed back form only 9 or 10 score will be accepted for questions on the form or it will be discarded, Never agin will I sail. Costa. If anyone from Costa would like to contact me I would welcome it because no Costa represventive on the ship cared very much Read Less
4 Helpful Votes
Sail Date: May 2019
Where to begin...ship is old. Despite upgrade a couple of years ago, still old. Food...generally bad. Cagneys, Le Bistro and Asian were ok. Modenos was well terrible. Buffet was hit or miss. Casino was a casino but if your a player ... Read More
Where to begin...ship is old. Despite upgrade a couple of years ago, still old. Food...generally bad. Cagneys, Le Bistro and Asian were ok. Modenos was well terrible. Buffet was hit or miss. Casino was a casino but if your a player management were cold. Service was generally good. Staff were as friendly as they could be. No point in getting a Haven Suite. Regular Suites got the same thing. They used Moderno or Cagneys for breakfast and lunch for suite guests. Every time went there food and service was deplorable. Guest Service folks were great once you got to them as the lines were unacceptable. Ports are what you expect them to be but if your in Bruge do not book the Express Shuttle. Complete ripoff. Dump you off a long way from town. Better off with a cab. In fact NCL excursions should be not considered. Book a car or a cab. Room... had a 2 bedroom suite. Beware of where you are. We were deck 11. Every morning between 5:30 and 6 heard them setting up chairs etc. Banging was continuous and constant. If your going to northern Europe consider another line. Read Less
7 Helpful Votes
Sail Date: May 2019
Chose this cruise primarily for the Itinerary - however we missed 2 ports. The 1st due to NCL's disorganization and leaving Copenhagen several hours late. The 2nd Port there is conflicting information, Captain said high winds, ... Read More
Chose this cruise primarily for the Itinerary - however we missed 2 ports. The 1st due to NCL's disorganization and leaving Copenhagen several hours late. The 2nd Port there is conflicting information, Captain said high winds, newspapers say dock had ambulance and police do to an incident. Getaway designed for the Caribbean, not Northern Europe. People normally on water slides, the pools, etc were inside making for a very crowded, very noisy ship. Activities were over subscribed and over crowded and a different venue should have been used. Previous cruises with solo activities were incredible, non existent on this sailing, so bad not funny, embarrassing NCL! Total disorganization and long waits, we were 2 hours in Edinburgh, with the tendering. Food in Savor and Tast lukewarm and overcooked at best. Buffet was insanely crowded. Staff were excellent and great service in the cabin, restaurants and bars. Overall, very disappointingly and would avoid this ship until they get their act together. Read Less
2 Helpful Votes
Sail Date: May 2019
I picked this cruise over others because of the itinerary. Before we ever sailed, we had issues with our plane reservations which we booked through them. They never communicated with us anything about them and assumed that we just knew to ... Read More
I picked this cruise over others because of the itinerary. Before we ever sailed, we had issues with our plane reservations which we booked through them. They never communicated with us anything about them and assumed that we just knew to go into their web site and look at our cruise documents for our plane ticket information. No one ever told us to do that. They failed to get us seats on our outbound flights which was a huge hassle since both my husband and I have disabilities. You can not call one number and get things done. You have to call one for the reservation, one for the plane, one for entertainment, one for dining. I was on the phone for hours as you would be on hold for up to 45 minutes. Many of the departments are only open on weekdays during business hours and this includes Premier Air even if you have an emergency and your plane is late as ours was. Our plane was 1 ½ hours late leaving the US be and we only had 15 minutes to make our connecting flight in Germany. By some miracle we made it. Some other people from our state made it through NYC but their luggage did not. They were more than 50% through the cruise with no luggage and NCL took no responsibility for their luggage although they had booked their plane reservations through them. They try to cut the reservations too close to avoid people arriving too soon at the terminal. Beware making your plane reservations through them. I highly recommend arriving a day before. This is the first time I have arrived the day of the cruise. It was a nightmare. The communications from NCL, except to not arrive at the port early, was the poorest of any cruise line I have ever been on in my life. They called, texted and emailed us not to arrive at the port early, yet could not communicate a single word about our plane tickets. I had never sailed on NCL before and did not know that they had a reputation for missing ports for little or no reason – well it happened to us. We missed two out of the nine scheduled ports including one I had really wanted to go back to. Ostensibly the reason was “weather”; however, the port was sheltered and although they claimed 30-40 knot winds, they didn’t look like any 30-40 knot winds this blue water sailor had ever seen. It seemed like more of an excuse to try to get people into the dead casino with an extra sea day. The first port we missed because they were 5 hours late leaving the port the first day. We got a whole $50 credit per state room for their mistake. We got no consideration for missing the port because of “weather.” We liked the location of our stateroom (11262). It was quiet, close to an elevator, close to most dining and entertainment, etc. Food, dinning, spa, etc. is located either at the front or aft of the ship, so the closer you can get to what you are going to use the most, the better. The inside of the ship is a maze of cabins and we were unable to navigate from end to end without going to a public deck. This 16-deck ship is a monster and it took a while to get oriented. There are no comfortable places to sit, read or relax anywhere if you are sailing, as we were, in the North Sea when temperatures are in the 40s to 60s. Everyone was stuck inside and on top of each other. I have never found a ship with so few places to sit and relax. I was glad I paid $319 for a membership in the Thermal Suite just to have a quiet place to go that wasn’t in my cabin. They have teak loungers in there. The Getway had been in drydock for two weeks when we boarded. Everything was supposed to have been refurbished. My TV, coffee maker, remote control and telephone did not work. I had to ask for bath robes, which were supposed to be furnished. The chain of command for getting things fixed was not clear. It was impossible to call down and get anyone to answer your concerns on the phone and I sometimes got a snarky answer. The line at Customer Service was impossibly long, so I started going at 10 at night to avoid the lines. I highly recommend that you sign up for everything in advance – a lot of people could not get reservations for excursions or shows they wanted. The TV and onboard kiosk system were confusing to me. I do not advise paying for anything in advance. You may change your mind about what you want to do. With the exception of Madinero, we regret we did any of the specialty dinning. They were mediocre and not the fine dining we are accustomed to– especially Ocean Blue which we had as a part of our dining package and had to pay extra for on top of that. Madinero was a Brazilian Steakhouse and was excellent. We enjoyed Burn the Floor. We missed Million Dollar Quartet because it took them three hours to get us back by tender after an excursion although we had allocated an hour and a half from the end of the excursion. We enjoyed eating at O’Sheehan’s, which is included. Taste and Savor were about the same, but the lines were often long. The descriptions were not always on point. It also often took a long time to eat. If you participated in the excursions, you had very little time to shop and the shops had very few items from the places this ship went – Denmark, Scotland, Norway and Iceland. They were loaded up for their next cruise – the Baltics. This didn’t seem right. Although they had an extensive art gallery and auctions, they had very limited merchandise in their shops. I understood from people who had cruised on NCL before that this was their worst experience. The staff was unfriendly, didn’t work together well, would not follow through, etc. Everything was not terrible, but for what we paid, it was not what we were expecting. They also want to nickel and dime you to death – everything is extra. The one bright spot was the Excursions Staff who handled my disability better than any other excursions staff on any other cruise line. Kudos. They get FIVE STARS!!!!! I wish they could have done something about the three-hour tender wait. I was so incensed about the poor service and missing the ports, I had my service charges removed and tipped my steward myself. They don’t want you to know this, but you can do this by going to the Service Desk and filing out a form. Some people paid around $1200 for this cruise, as they were not sold out and dropping the price until they weighed anchor. We paid many, many times that as we booked almost a year in advance and our expectations were commiserate with what we had paid. I didn’t pay for a bargain cruise and I didn’t expect a bargain cruise. In talking with others about why they picked NCL, some said it was price, some said itinerary and some said because of the singles program. Unless I get a deal I can’t refuse, this will probably be my last NCL cruise. One last thing, NEVER drink the water in your stateroom. ALWAYS get your drinking water from a restaurant. They filter that water but do not filter the water out of the tap in your stateroom. Read Less
3 Helpful Votes
Sail Date: May 2019
First time on NCL and we picked this one due to its itinerary (Iceland, Norway and no Russia), and it will be the last time on an NCL line. The ship had too many passengers and not enough indoor space as we were in generally 40-50 ... Read More
First time on NCL and we picked this one due to its itinerary (Iceland, Norway and no Russia), and it will be the last time on an NCL line. The ship had too many passengers and not enough indoor space as we were in generally 40-50 degree weather and strong winds which basically eliminated most of the outdoor spaces - pool, slides, athletic areas, Waterfront restaurants - leading to crowded public spaces, including all the rather tiny venues for shows. But my biggest complaint was the nearly complete lack of information from the ship, either too little, too late, or not at all. No port maps were provided, nor information on how long (if possible) it would take to get to town or the tour buses (nearly a 10min walk to the buses at Reykjavik), no information on what was happening (no info on why we were 5hrs late out of Copenhagen, necessitating skipping the next port of call, nor explaining about the tender fiasco at Edinburgh (probably related to the death of a passenger and the illness of two others - which we didn't hear until the next day from family members back home - requiring expedited tenders for the Scottish emergency crews and getting everyone to shore,) The crew was a mixed bag - awesome steward - with many lacking the simple ability to just say 'hello" and actually ask if you want your plate removed rather than just reaching in for it. NCL is big about having guest call out exemplary service and because we found the service rather poor throughout (2hrs to eat dinner in the Main Dining rooms? really?), we made the point of filling out those cards for the few that did shine. As noted by other reviewers, way too many pay venues, shows, entertainment - as if paying for the cruise wasnt enough - and a heavy push on merchandise (esp the shops and art show) and "deals" to sail w/ NCL again (not). It was obvious that many of the crew were new as the logistics end was a hot mess. For the tours, instead of handing out the buses numbers and sitting people (in the theater) in an orderly manner, both were haphazard, leading to a near riot on trying to get space on the tenders at Edinburgh. And its a shame too because the ports were amazing, the fjords, waterfalls, geologic wonders were unforgettable, too bad the method and lodging of getting to those ports IS forgettable... Read Less
2 Helpful Votes
Sail Date: May 2019
This cruise was chosen because the itinerary, particularly that of the first week, suited us just fine. Our first NCL cruise. Before I say more, though, I must emphasise that my wife and I take full responsibility for the fact that this ... Read More
This cruise was chosen because the itinerary, particularly that of the first week, suited us just fine. Our first NCL cruise. Before I say more, though, I must emphasise that my wife and I take full responsibility for the fact that this LARGE ship didn’t, ultimately, suit our quiet ways. Nevertheless......... Other reviews mention the noise. It WAS bad, particularly Deck 6. Ok, so good weather/warmer weather would have seen more people outside? Safely dispersed.. Our misfortune that so many congregated together inside, their conversation competing with so-called entertainment that singularly failed to deliver on many occasions. Some people seem too easily satisfied. The standard on offer was quite poor. No complaints at all with the crew/support staff. Friendly, cheerful and helpful, they were the high spot for us, managing dire situations like the often overcrowded buffet in the Garden Restaurant with good humour and grace. Which is more than can be said for some of the passengers walking round and round endlessly searching for a vacant seat. It was THAT difficult. Zombies walking with plates, smiles absent. Then, the voyage had a poor start, anyway, Haugesund eliminated early on due to the LONG delay leaving Copenhagen. And entirely the fault of NCL. The ridiculously modest compensation SHOULD have come with a heartfelt apology, but it did not. With some people clearly more put out than others, it needed a decent gesture from NCL, but sadly lacking. On to Geiranger, and the tendering process proved a disaster, taking far too long. Should we have had reason to use it at Newhaven, then no doubt we’d have had further reason to complain. Only, by then, we were confined to cabin, respiratory virus rampant, first myself as we departed Iceland, then three days later my dear wife who was hit even harder. We were knocked for six. So much so, that my wife needed medical attention after a further two days, another can of worms opened up as a result. The receptionist in the Medical Centre was useless, able only to force necessary forms for completion into our hands, whilst stressing that we had to pay for everything. The documents completed, we were then taken over completely by a process that allowed for no gentle pursuit of treatment, more the case of think the worst and make sure our asses are covered. So, from mentioning a bronchial incident 14 years earlier, my wife was then subjected to x-rays, blood tests, other tests, drips and two hours of monitoring ....to be on the safe side, we assumed. In truth, a simple swab carried out immediately would have revealed a flu based virus and got us sent away with paracetamol and a need to rest and wait things out. Other would- be patients appeared to have been similarly inflicted. A bigger shock came when our documents were handed to us just before disembarking, the cost outlined reaching the horrendous figure of 1700 pounds, and their typed details conveying misinformation, details that had never been stated by us upon entering that place. Appalling! To arrive home and then find that we could not apply to our insurance company because of these mis statements, AND a vital missing document outlining and verifying the x-ray cost, rubbed further salt into our wounds. This was a money-making exercise at best, that was intended to take insurance companies to the cleaners, a process that simply was not fair on people who felt so rough and who were vulnerable. So, very much a mixed bag of a review. The food was decent in the buffet, exceptional in specialist restaurants. But, regardless of the fact that we enjoyed the first week and our excursions, we were left with a profound sense of anticlimax, our experiences that second week negating so much else. A week later, we are not fully recovered. Whether NCL choose to recognise this as an outbreak that needed attention, we don’t know, but it left us deflated as we disembarked, rest and recuperation our only goal. We do t believe we are the only ones. Read Less
3 Helpful Votes
Sail Date: May 2019
I thought my worst cruise ever was on Carnival over spring break years ago, but Norwegian certainly competes with that cruise and will be the first and last time on Norwegian. We have cruised a number of times and were very disappointed ... Read More
I thought my worst cruise ever was on Carnival over spring break years ago, but Norwegian certainly competes with that cruise and will be the first and last time on Norwegian. We have cruised a number of times and were very disappointed with NCL First the GOOD things - The itinerary would have been great except two ports were cancelled (see below) -The cabins were OK, however smaller than most and very tight for 3 people -The wait staff; The waiters and bartenders were very happy, helpful, kind and genuinely wanted you to have a pleasant experience. Many remembered your name as well. -The food in the specialty dining venues was excellent and sometimes in the main dining room as well. Now the BAD/POOR issues. -Guest Services was basically non existent. Tried to call over a dozen times and they never once answered the phone. Visits were just as poor as they have no authority and knowledge to solve issues -Food was average at best and worse in the buffet. Service was slow except our server in the main dining room. Often waited up to 45 minutes for breakfast and lunch and often served cold -Majority of the movies on TV were children's movies, when the average age of people on this cruise was over 63 years old -No port information or maps were ever available nor shore assistance unless you booked one of their extortions (excursions) from the ship -No news briefs provided as other cruise lines -We missed two ports as a result of poor management. The ship was 5 hours late leaving as they were unable to load provisions etc in a timely manner, resulting in missing our first port the next day. We also missed a port in Scotland claiming high winds of 40-5- knots and unable to navigate the port. While I was standing on my balcony with sunshine and little breeze, I checked the marine weather report which said winds were 12-17 knots. I suspect there may have been engine problems as there was a significant diesel smell on decks 5-7 for a few days -Entertainment was very weak. We were not impressed with any main theater venue, however Sid Normans Bar had the best House band ever, which should have been on the main stage Overall this ship is very poorly managed with very poor customer service and trip management. The constant up sell is very annoying, but not unusual for most cruise lines Read Less
4 Helpful Votes
Sail Date: May 2019
I really thought that the Carnival cruise taken on spring break years ago was the worst cruise ever, but this Norwegian ship certainly competes with that trip. First , the GOOD things; Wait staff at the restaurants, bars was ... Read More
I really thought that the Carnival cruise taken on spring break years ago was the worst cruise ever, but this Norwegian ship certainly competes with that trip. First , the GOOD things; Wait staff at the restaurants, bars was fantastic. Friendly, kind, attentive, remember your name and genuinely want you to have a pleasant experience. Sid Norman's House band was absolutely the best entertainment on the boat. Should be on the big stage. Specialty Dining food and service was Excellent, at a cost of course Agenda would have been among the best except they skipped two Ports (Norway and Scotland) giving us 5 days at sea instead of 3 to spend more $$$ on the ship (more on that) Now, the BAD; -No water to drink unless you PAY - everywhere -Entertainment was horrible, worst of any of our 8 cruises and worst attended as a result with 4000 passengers. Most music around the ship was very loud. Many times could not carry on a conversation at the table -TV movies were over 50% childrens movies for a crowd averging 62 years old. Less than 100 young people out of almost 4000 because of the itinerary. Very little news -Internet worked about 50% of the time. likely because of locations, but even when working, often took over 7 minutes to just open a website -In spite of the fabulous wait staff, food in the main dining rooms was average at best, Buffet was horrible. Often cold and wait times at Complimenterary Dining of sometimes 45 minutes for food, except dinner. -Guest Services was non exinstant. Never answered the phone with over a dozen trys, seldom did not provide any solutions when visited. -Never provided any maps, information about ports, except if you booked their overpriced Extortions (excursions) thru the ship. -NCL skipped 2 ports because of poor management. Left home port (Copenhagen) 5 hours late because of poor loading/time management and skipped the first port. $50/cabin credit was worse than spitting in my face. Port in Scotland was aborted because of high winds up to 50 MPH, except that outside and marine weather report said winds were 12-17 knots. Suspect poor docking skills or engine issues as diesel smell existed on decks 6-8 often. No Credit given. -Many passengers shared some or all of these issues. Management of this boat is poor at best. Substantial improvement is needed at most levels. -Itinerary WAS great before changes, Norway, Iceland, and Scotland were fabulous. Read Less
6 Helpful Votes
Sail Date: May 2019
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one ... Read More
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one knew what they were doing, never even met our room steward. No customer service to call, lines were hours long to get anything answered. Syd Norman nice addition with syd Norman band very entertaining. Burn the floor and million dollar quartet nice entertainment Dueling piano entertaining at first but played same songs over again No smoking in casino should be implemented. Smoke permeates bistro, makes whole 6th floor unusable Food in buffet was commonly cold, chicken over cooked. Indian food was not as wonderful as it was on the bliss. Specialty restaurants were exceptional - Brazilian, steak, Italian, raw bar. Missed 2 ports, one due to leaving 4hrs late and the other from what we hear was due to Norwegian passing it off as weather but it wasn't. The tendering was an absolute nightmare. Took hours to get off. Some ports you'd literally have 2hrs before having to come back and stand in another line for 90 mins to get a tender. HOT MESS. We are likely done with NCL after this one. First trip on Getaway in the Baltics was great, Bliss thru the Canal was wonderful, this was all unacceptable and they offered no refund for missed ports nor compensation for missed tours not refunded on the missed ports. Bad. Read Less
6 Helpful Votes
Sail Date: May 2019
The writing was on the wall with this cruise right from the get-go. We were 5 hours late leaving Copenhagen bound for Haugesund, Norway. Apparently at some point after we set sail, the captain decided that there was no point in going, so ... Read More
The writing was on the wall with this cruise right from the get-go. We were 5 hours late leaving Copenhagen bound for Haugesund, Norway. Apparently at some point after we set sail, the captain decided that there was no point in going, so we missed that port all together. (We heard that some passengers were late into Copenhagen and went directly to Haugesund to pick up the ship which never arrived there!!!) The Getaway had just come out of dry dock so the carpets were new, mattresses were nice and new. The face lift was appreciated. This is a sister ship to the Breakaway that I cruised on in October on a TA. Same problems exist on both ships. They are not designed for cold weather cruising with 4,000 passengers. There are absolutely no quiet places on this ship. It is noisy ALL THE TIME. Functions that should have been in the theatre took place in the atrium which is 2 stories of loud noise, music and yelling. You literally had to shout to someone sitting at your table in O'Sheehans and still could not be heard. Bad design all round. Next big disappointment was the tendering system NCL used in Geiranger. We had a private tour booked and PAID FOR. It took us 2 1/2 hours to disembark and missed our tour. First and foremost, if we had known ahead of time that this was a tender port, we could have adjusted our tour times. NCL should communicate which ports are tender and which are docking. Tenders were also used in New Haven (Edinburgh) and again, very poorly executed. In fact, we were hours late in leaving due to getting passengers back on board who had been waiting in line for over 2 hours. Just prior to arriving in Invergordon, the captain advised that we would be missing that port as well due to high winds. That made 2 ports missed out of our itinerary. The entertainment of Burn the Floor and Million Dollar Quartet were okay, but for 14 days on board, I expected more. The theatre doesn't hold anywhere near the number of seats to allow all passengers to enjoy the show. Once again, very poor design. Food was slightly better than the Breakaway although NCL would do well to get the food to the table while it is still hot. The kitchen must be a distance from the restaurants as it always arrived only warm at best. Coffee was good some days and horrible others. Not sure what that was all about. We had a specialty restaurant package and proved to be a good decision. Teppanyaki was good and entertaining. Cagney's was excellent and well worth it. La Cuccina was also better than the included restaurants. The large Tropicana restaurant was so noisy, it was disturbing. Only went once. Savor and Taste were okay and service was very spotty. Not sure what is going on with NCL wait staff. It seemed like there was alot of training going on. So many bosses lurking around doing nothing. The Getaway like the Breakaway, tried to get every penny they could out of you. Bingo games would run you $50 USD for 3 games. Doing the math, NCL kept the majority of the money spent on cards. NOTHING, absolutely NOTHING is free with NCL. They advertise a ''free'' beverage package with some bookings, yet charge you $200 to cover gratuities. Free should mean free. There were so many people I spoke to that said, this was their first NCL cruise and their last. NCL had better improve or they will eventually run out of passengers. I can say this will be my last NCL cruise. Two were more than enough. Read Less
5 Helpful Votes
Sail Date: May 2019
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and ... Read More
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and there was still a new-carpet smell. The trip started off badly - due to some vague explanation of delayed supplies, we left Copenhagen 5 hours late, and because this time could not be made up we had a day at sea the next day rather than the planned first stop at Haugesund, Norway. There is no excuse for this bad planning, and the only compensation we got was $50 per cabin!!! On the way back, there was another unplanned day at sea - we made it almost to Inverness, but then the captain made a U-turn because he felt the wind was too strong for the narrow strait. In return he promised an early arrival in Edinburgh, but it too was a disaster - the ship anchored way out from port and because there were few tenders available there was a minimum of 2 hours wait to get to and from shore. An additional minor gripe - the vertical water slides were broken the whole trip. Food and entertainment were fine. Because of the cold weather the outdoor space was hardly used, making for crowded conditions indoor, esp. the atrium. The wait times at the sit-down restaurants were quite long - often 40 minutes to be seated, and 2 hours from ordering to desert. Read Less
3 Helpful Votes
Sail Date: May 2019
Chose this ship as facilities look great and the pools were very warm but too deep for children and non swimmers.Hot tubs had broken jets. Boarding was very easy and although cabin not ready until 3 pm was able to use facilities as I ... Read More
Chose this ship as facilities look great and the pools were very warm but too deep for children and non swimmers.Hot tubs had broken jets. Boarding was very easy and although cabin not ready until 3 pm was able to use facilities as I put swimwear etc in hand luggage.We had a balcony room on deck 11,this was very clean and comfortable with a kettle in the room but milk never replenished.Our room attendant Nilson was very good. Food was just warm but good quality and lots of choice in buffet restraunt but finding tables was very difficult and ship was not full.Staff here were run off their feet and it ewas easier to go to bar for soft drinks etc,water is easy from machines. Entertainment variety very poor,shows only about 45 mins and though a lot of time and effort put in not very good,mostly singers and ballroom dancers. Plenty of bars but again you have to wait a long time often over 20 minutes as staff so busy.We did try to order at bar but waiters asked for your order and took card so not a choice really.Staff in bars were really nice but again rushed off their feet. We went to Zebrugga,Rotterdam,le Have and Hamburg,all docks miles from town in massive ports you can't walk around so shuttle buses sometimes put on but at €16 each very expensive.We did quite a few excursions but they were rushed with long bus journeys. All in all very disappointed a very expensive ship cinema €7 each for 5 minutes average drink €6 though we had drinks package pre paid at £186 each.Poor customer service ,staff tired and overworked crowded dining rooms never again will we cruise MSC Read Less
7 Helpful Votes
Sail Date: May 2019
Everything about this cruise was awful. The embarkation in Newcastle took hours, shuttle buses overcrowded and we spent so much time queuing for everything. Once on board we were advised to upgrade to premium drinks package and after ... Read More
Everything about this cruise was awful. The embarkation in Newcastle took hours, shuttle buses overcrowded and we spent so much time queuing for everything. Once on board we were advised to upgrade to premium drinks package and after sampling the all inclusive drinks it was obvious why! The same applied to the quality of the food! We pre booked two excursions for when we were in St Petersburg and only did one because the first was such a let down. The overall standard of this ship is at best 2 star. We visited our local Tui branch to give our feedback and were told it couldn't be compared with the likes of Celebrity but this was not reflected in the price!!!!! We contacted the Tui post cruise help line 3 weeks ago and have not had a reply, we also tried calling but nobody picked up the phone. Absoluty disgraceful! Read Less
3 Helpful Votes
Sail Date: May 2019
We chose this cruise for the destinations. Those did not disappoint. However our experience with the staff was unpleasant at best. For example, 1. In the wine bar, we asked our server for a napkin to wipe our table from a ... Read More
We chose this cruise for the destinations. Those did not disappoint. However our experience with the staff was unpleasant at best. For example, 1. In the wine bar, we asked our server for a napkin to wipe our table from a previous occupants spill and we were told we had to go to another bar to get one. When we did, it was closed. 2. We bought an expensive drink package and were allowed to have any drink up to 10 euros. We ordered a wine tasting for 9.50 and were told that we had to pay for it because it wasn’t included in our package. As a matter of fact, that seemed to be the phrase of our Cruise “it’s not in your package” 3. At one of our sit down dinners, we asked our server for a mixed drink. His reply was, “well I’m gonna have to go all the way to the bar to get it because we only serve wine and beer”. Hence we only sat down twice for dinner and ate at the buffet the rest of the time. 4. Our adult friends wanted an ice cream (the dessert options were very minimal) and they were told that it was for the children. 5. We wanted to buy some photos, and began inquiring about the various packages. I’m not sure if that upset the man behind the counter, but he was rude so we left without any photos. 6. Food was nothing spectacular. No ice carvings, or dessert sculptures or chocolate fountains like you see on most other cruise lines. Very plain. This is the kind of attitudes we dealt with the staff for the entire cruise. Very short, curt answers to our questions. Just not accommodating or friendly at all. The one positive dining experience was at the butchers cut restaurant. Everyone was simply amazing, especially Muliada. Has We will never sail on an MSC Cruise Ship again. They just can’t compare to Norwegian, or Royal Caribbean, or Princess. Read Less
8 Helpful Votes
Sail Date: May 2019
My wife and I were on the Rotterdam for 55 day in 2015 and liked it very much. The ship is very different now. There appeared to be a reduction in staff that resulted in frequent poor service in the Lido and often poor service in the ... Read More
My wife and I were on the Rotterdam for 55 day in 2015 and liked it very much. The ship is very different now. There appeared to be a reduction in staff that resulted in frequent poor service in the Lido and often poor service in the main dinning room. Seldom refills in the Lido and two and a half hours in the main dinning room. The employees in the main dinning room worked hard but there weren't enough of them. Many of the employees in the Lido appeared to be poorly trained and lacked proper supervision. The cabin boys were excellent and did every thing they could to make our stay as good as possible. The Food was often very bland and lacked proper seasoning. There were a lot of desserts with varying quality. When I ordered lamb chops I received only two which were quite small. Of the 21 days there were only two entertainers that were good. There was no duplicate bridge, no craft lessons, almost no expert speakers, The lectures on upcoming ports were obviously for selling excursions, It was a boring cruise Fellow cruisers read a lot of books and played games in the library. The price of the internet was outrageous with no reception most of the time. The ship shows its age with warn carpet with poorly chosen carpet colors. The design is confusing with an odd layout. We missed the two most important ports of the cruise. The excuse for for missing Flam was that several of the tenders were in operable. How did several tenders have problems at the same time? What happened to preventive maintenance. We had doubts about the life boats. The ports were advertised over two years ago, why had docking reservations made then. There were four other cruise ships in the port. We have well over 200 days of cruising but will never take another cruise on Holland American again. Read Less
1 Helpful Vote
Sail Date: May 2019
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar ... Read More
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar levels of service. Sadly that wasn't the case. The embarkation from Copenhagen was managed well as was the disembarkation. We only did the 14 night section of this so we started and finished in Copenhagen. The cabin we were assigned was balcony cabin 7036 and while it looks good on the ship plan it is as noisy as hell. There is a crew access door immediately opposite the cabin door so all crew movements at early hours can be heard through what seems to be a paper thin door. Most staterooms are relatively soundproof when you take into account the white noise from the air conditioner / heater. People conducting conversations nearby in the hallway honestly felt like they were about to enter our room and could be heard clearly. It didn't help that the neighbour on one side had their tv at an audible volume until 11pm most nights and the other neighbour had room service delivered every morning at 7. The latter was a guaranteed wake up call as we heard the steward knocking and calling out room service every morning. I've had issues with rooms (plumbing or air conditioning faults) in the past where we were moved to another room but in this case they only had worse rooms (disabled which had no storage or a room adjacent to the lifts). We asked them to run some foam around the door to stop noise entry but that was done in a half hearted way and made no difference. At that point customer service ended. When we were on the Westerdam the food was so good I was advising people to switch from Azamara to HA. The food on Zuiderdam could be described as average at best. I have honestly had better meals in pubs and only one meal stood out over the 14 nights. Not sure if it is a new policy but breakfasts in the dining room didn't have pastries being offered and you had to request them. Even when you did request them you were offered a small selection in a bread basket. When I asked for a specific pastry I was told they didn't have them and yet when I walked upstairs they were in the Lido. The service in the dining room was good at a personal level but horrible at a systemic level. They would be nice as pie but forget to return with items you had asked for. Or they would bring two courses at the same time so one got cold. Or if they didn't do it that way they would serve the second course which had been sitting under a heat lamp and was baked dry and crispy. Think Swedish pancakes bain maried to a crispy tough mess. The ship is the oldest of the vista ships and it really looks it. Only two years older than the Westerdam and yet it looks very tired. Broken windows on upper decks and lift shafts and lots of clouded or water filled double glazed windows on lower decks. Not the end of the world but it spoke of the lack of effort evident in everything else we experienced. Instead of Holland America meaning a level of quality it reeked of cost cutting. As I said the itinerary was brilliant. We did Copenhagen, South Queensferry, Invergordon, Kirkwall, Stornoway, Belfast, Dublin, Cherbourg, Zeebrugge, Amsterdam, Oslo and back to Copenhagen. Shore excursions are notoriously overpriced but they come with the guarantee that the ship will wait for you if the tour goes pear shaped. Fine if that is your worry. We don't use them because they are so pricey. At two ports we paid for a taxi and did our own thing for less than the cost of a per person ship transfer. That speaks volumes about the HA penny pinching IMO. I don't sail for the "enrichment activities" or the casino or shows or fitness and am happy reading a book watching the world go by with a drink so my average rating on all reflects that. With what we paid per day I'm thinking next time I'll find the extra and go with Azamara because If this was indicative of how they are headed I fail to see any difference in quality between them and the cheaper brands under the Carnival banner. Read Less
8 Helpful Votes
Sail Date: May 2019
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice ... Read More
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice and quiet and the crew were very nice. Also, embarkation and debarkation were relatively quick. The cons are too numerous to list but they include an aggressive attempt to upsell everything, a 6 a.m. beer delivered to our cabin (and a couple of others), and the food in general. Costa has very little for vegetarians other than pity and disdain. I asked for the vegetarian menu and was promised one for the next evening. The next evening the waiter, a good man, gave me the vegetarian menu before being called away. When he returned, he took the menu away and told me it was only for people with allergies. It may have been a language problem, but I was not allowed to see the vegetarian menu again. One evening there was literally only one dish that was marked vegetarian and it was not a main, but a side of sauteed mushrooms. The buffet was not better, as the food was always lukewarm, including the salad bar. Our cabin, though the decor was dated, was comfortable and roomy, with plenty of storage including space for the suitcase under the bed. We had booked a balcony guarantee and received a premium cabin, 5192. We usually use a nightlight in the cabin, but the helpful gap between the door and the floor kept the room comfortably lit throughout the night. Fortunately, the head of the bed was not in a direct line with the door, so we were able to sleep. The incident with the beer came back to haunt us, as we noticed a spurious charge on our final bill marked “mini-bar”. We never, ever use the mini-bar, so we challenged this right away. At first we were told that a beer had been taken from the mini-bar, which we said was ridiculous since we had a drinks package and could get all the beer they would serve us. Then, after a 20-minute wait, we were told we had ordered a beer from room service. We mentioned the mystery beer delivery at 6 a.m. and after another 10 minute discussion, we were finally told it would be removed from our final bill. I asked for a copy of the new final bill but was told that it could not be done because Corporate had to approve it. We’ll see when the credit card bill arrives. The ship shows signs of age, and every trip to the public restrooms resulted in at least one unpleasant confrontation with a clearly non-functioning toilet. Which points out the greatest problem with this ship in my opinion, and that is the fact that 853 crew is not enough to create a comfortable and pleasant cruise experience for 2600+ passengers. We were happy we didn’t pay full price for this cruise, with our costs coming to just about 100 a day per person, but we felt really sorry for a couple we met who had paid 200+ a day per person. Read Less

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