Went on this cruise with a large group of family with multiple state rooms. Most of us had a similarly negative experience with customer service. Staff was consistently rude in every restaurant, hallway, pool, bar, activity area. Many staff members did not speak fluent English which made me feel unsafe. Staff appeared poorly trained and unable to handle the capacity of people on the ship. Managers ...
We chose this particular cruise to visit their new private island that was advertised as opened three weeks prior to our sailing. When we were checking in, there was a notice posted that said there was an itinerary change and we would not be stopping at the island but spending the day at sea.They claimed it was due to circumstances beyond there control yet they advertised it when we booked our ...
I and my family cruised many times and never had such bad experience as we did on Meraviglia. Only positive is that this ship is new, but very bad design from comfort and efficiency stand point. You can't enjoy your vacation on this ship. It is designed to create issues at every step. Customer was not on their mind when they decided to release this ship. Too many passengers (4500) and not enough ...
We decided to come on this boat because it is new to the area. However from day number one its been miserable. Check in was a mess! No clear instructions even the staff had no idea where to send you. Once we made it to the counter and checked in we moved to yet another long line of waiting.
Once we completed the line we move on to yet another line to get on the boat and then a loud buzzing ...
We wanted to try MSC Yacht Club and booked a 4 night cruise to the Bahamas. This cruise was a disaster and we will NEVER sail with MSC again. In their promotion video and info MSC promises you an unforgettable experience in luxury and exclusivity. Our experience was totally different !!!
Embarkation : the VIP lounge was a joke , not enough seating for all the passengers and the snacks we were ...
I came on allure of the seas in March of 2019 and I had an amazing experience. I told my other daughter about our great experience and convinced her to go on the same cruise. But this experience was TERRIBLE as I joined her for my second cruise in less than a year!!!!!!!
First off, our sailing locations were changed. In addition to that, I requested that we have a room in the middle of the ...
By far worst cruise i have been on. I took off work for 7 days for this cruise and it was horrible. I understand weather but it should have just got cancelled altogether. I am a mom and can only do vacation one time a year. The staff are very rude and i had my food before my drinks n i had to get the head waiter to get our drinks. We got to nassaeu for only 1 hour n had to pay port services and we ...
My husband and I booked this to celebrate our Anniversary. One issue after the next from the time we got on the boat until the time we left. Food outside of the speciality restaurants was mediocre at best. We spent an extra day anchored in the bay due to bad weather causing us to miss 2 of our ports. I say 2 because we were only in Nassau from 1130pm until 1230am. The ship itself was run down. ...
This was my first cruise. My wife booked this to celebrate our 35th anniversary. I was expecting an upscale experience from Norwegian compared to the lower cost lines.
Our first experience was a thirty minute wait to get a drink. I assumed that this was early crowds just arriving but the wait times didn't really get much better. We spent some time in the pool area but left because the sound ...
We had been cruising with Carnival and wanted to try a different line thinking higher price = better experience. The ship was smaller than I expected and that is on me, I should have read the reviews before booking. The complimentary food was not as good as Carnival but the specialty dining was pretty good, just pricey. The free drinks were amazing of course, but you better get them before ...