We choose this cruise because we thought it was going to be a wonderful holiday getway. The dining room staff was horrible it took literally 20 minutes to get a cup of tea. Apepitizers took forever to get waiters never check on you. Poor selection seafood same food in the buffet everyday, poolside no server asking you for drinks unless you stumbled over a bar tender get off his shift. Plus ...
We have been cruising on HAL for 20 years but this was the worst cruise ever. The staff were overworked and except for the cabin boys mostly unfriendly. The Lido is terrible. You spend most of your time looking for butter etc. Half way through the cruise the lemonade was discontinued and the orange juice was watered down. The butter was permanmeently gone. Had to ask the staff to find some. The ...
We decided to go on a cruise to get away from our very stressful careers, needed to recharge and celebrate our wedding anniversary, as well as our friends birthdays and thanksgiving all in one.
Upon arrival, embarkation, it was simple and easy. once we were assigned the cabin number, we found the room and waited for our luggage. The ship was a pretty ship, very modern(ish) but very modern ...
I feel I should preface this review by stating that while this is a truly negative review for an extremely stressful experience. However most of the issues I had were leading up to the cruise itself from land-based personnel and/or policies set by the corporate entity. The crew on board for the most part were fantastic (with a few noted exceptions listed below) and the food was some of the best I ...
I've been on 5 cruises and this last one did me in. Over the years Ive watched Carnival get cheaper and cheaper. They've cut out all free drinks except for lemonade and unsweetened tea. No more juice. At the Captains dinner you use to get lobster tails, not anymore. The food is always over the top and not very good. The ship was previously the Carnival Triumph, but it was plagued with break downs. ...
36 friends and family went for a relatives 80th birthday. The food in the dinning room as well as in the buffet were nothing compared with any ship i have been on. Very bad. Service overall terrible everywhere. the customer service desk always had at least over 30 people in line waiting to be helped with not enough people there to take care of you. Very short of personal everywhere on ship. When ...
I would definitely NOT recommend this cruise line. Very poor customer service. When we needed something in our cabin we could not ever find our steward. When I would call the front desk, I either go no answer or it would ring about 30 times before someone would pick up. The food was very disappointing. Everything seem to close down early. I had my kids on the cruise and my son was looking ...
SAVE YOUR MONEY AND ON A DIFFERENT CRUISE LINE!!
Our family of 70+ decided to celebrate a milestone wedding anniversary plus birthdays of our loved ones. Many of us have cruised on other cruise lines before. We have collectively decided to never board an MSC vessel again!!
Given the videos we saw about MSC, we approached our cruise with great anticipation only to be shocked by the gross ...
Went on this cruise with a large group of family with multiple state rooms. Most of us had a similarly negative experience with customer service. Staff was consistently rude in every restaurant, hallway, pool, bar, activity area. Many staff members did not speak fluent English which made me feel unsafe. Staff appeared poorly trained and unable to handle the capacity of people on the ship. Managers ...
We chose this particular cruise to visit their new private island that was advertised as opened three weeks prior to our sailing. When we were checking in, there was a notice posted that said there was an itinerary change and we would not be stopping at the island but spending the day at sea.They claimed it was due to circumstances beyond there control yet they advertised it when we booked our ...