Chose this cruise last minute as we were in Baltimore. Its been a few years since we sailed Royal. We are Emerald members. This old ship should be seriously docked permanently. the ship is rusted and smelly. Carpets need to Our cabin was next to a Utility room and every night we heard rumbling noises from our shower. And the smell of sewer. Bringing this up to our attendant and Guest Services was ...
I choosed this because it was a new ship however the food was terrible in the Buffett, the security on and off was way to easy, there were no morning announcement in your state room they didn't give us face clothes half the time, the elevator roared when opening and closing, our balcony porch had a crack in it, nothing really intersting. I think they could of done better, the msc seaside had cheap ...
We were supposed to be travelling with a friend and booked within his group. This friend and us had a falling out previous to the sail date but the good news is this ship is so big we didn't see him at all for 7 days!
We got a balcony suite, 15th floor in the middle. It was perfect! The shower was bigger than I remembered while on a previous cruise years ago.
We had requested vegan diet and ...
My family choose this cruise line because it was for 12 days and the 7 ports of calls appealed to us. This was our 7th cruise so we were pretty familiar with how the cruise lines operated in general.
The first issue I noticed was the odour in our stateroom the minute we were able to enter. I didn’t think much of it because I have a highly sensitive sense of smell. The odour carried into most ...
Awful experience from start to finish.
Aftercare after booking was lackluster, cold and surly. I wont even go into the nightmare mess up they made with our flights, flying 4 of us separately on the same booking). We ended up booking and paying for our own airfare when NCL refused to change our flights, even though United Airlines said they would be happy to change our flights for free if NCL ...
We have cruised on several other cruise lines, and this by far was our worst experience. In talking to other guests it seemed to be the consensus. Service overall on the entire ship was fair. I was charged for a bingo game that I did not attend, and come to find out didn't even exist. It took 4 times to guest services to get it fixed. The people in guest services were very hard to understand, and ...
Three-day cruise on MSC Divina (Thursday, 01/13/2023 – Monday, 01/16/2023).
My wife and I were celebrating our wedding anniversary.
Right before boarding the ship we had a great customer service experience with a woman named Sofia (an MSC staff member who worked behind the embarkation counter in Terminal E). Sofia was very nice, courteous, and very helpful.
On the second day, my wife and ...
This was my 19th cruise and this was by far the worst cruise I’ve been on.
Starting when we got on and our stateroom was disgusting. The walls had marks all over them, the towels looked used. Asked guest services to have someone come, no one did for 4 hours. Then I asked again, and again. And it finally got done.
The bars- every bar was understaffed and the staff they had was honestly ...
My husband, son (4) and I recently traveled on the Wish with our friends and their 8 year old daughter. We are big Disney fans, travel to Disney world multiple times a year, the cruise seemed like a natural progression. My husband has been on several cruises and was very excited for my son and I to go on our first cruise. We did a significant amount of research leading up to the trip, planned our ...
My mother chose this cruise for mine and my sons first cruise for our Mother/Daughter trip. We were disappointed from the time we stepped in our cabin Suite U75. First, we had faster to the fun which meant our room should have been ready when we boarded ship at our appointed time of 10:30am. It wasn't ready until 1:30 pm. With a 4 year old and carry on bags made it difficult. Once we got to ...