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Cruise Ratings
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2 Helpful Votes
Sail Date: March 2019
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship ... Read More
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship the whole time since they claimed at one of two ports the waters were too rough to tender (they were just as calm the day before we were at port) they did nothing for us! They easily could have rerouted us or asked us to wait a few hours before the waters were up to their standards. They got on the intercom and said how they planned a bunch of new activities to make up for it(yeah right) I had a first time cruiser with me as well and you can imagine his first impression! He never wants to cruise again! We felt so trapped with no where to go! The food was ok but if you wanted a drink at dinner forget about it! I had to wait until I almost had my dinner before a drink even showed up! If I wanted another I had to order as soon as the first one arrived. One last thing is our room attendant was very nice but when we would leave and move the thing to “make up cabin” on 2 different occasions we came back to it on “do not disturb” and an unmade cabin and no fresh towels- I had to track someone down for fresh towels. (Probably some kids in the hall) but they should only have these buttons available from inside the stateroom so no one can change it. We are paying a service fee for what? I made my own bed 2nd. Overall I had a horrible experience I’m really not sure if I will cruise Norwegian again.... it was definitely an EPIC FAIL Read Less
1 Helpful Vote
Sail Date: March 2019
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no ... Read More
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no arrangements for any other port and no activities on board till the afternoon -Upon cancelation, they didn't make any backup plans and we remained at sea for 2 days -The staff was irritated and it manifested into anger towards many of the passengers -While we were waiting there were people who were unable to stand in the long lines to disembark and many missed their flights -There were hardly any vegetarian options and they kept asking us if shrimp would be acceptable -We callled, Terry, the cruise conierge for help since this was our first cruise but no one ever aswered or returned messages -Mandy our cruise director was not present when requested for her -At this time we feel we got swindled and they made no efforts for their paying customers Read Less
3 Helpful Votes
Sail Date: March 2019
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and ... Read More
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and shows were always booked no matter what time of day. We only went to one island given we were to stop at 2 in total. Being on the water for 3 days out of our 4 day cruise was crap. The only thing good was being able to sleep. Getting off the ship disembarkation omg was horrible we woke up at 6 to be off at least by 730am we got delayed because of customs and waited in line for over 3 hours to get off the ship. No staff was available to help with line situations people were arguing the whole time. This was my first cruise and by far the worst experience ever. I will never book another cruise at least through Norwegian. Just horrible. Read Less
5 Helpful Votes
Sail Date: March 2019
My husband and I needed to get away for a few days to totally unwind and we did just that. Now just so you know this was our 32 cruise and this was our 6th Carnival cruise and majority have been with RRCL. What does anyone really expect to ... Read More
My husband and I needed to get away for a few days to totally unwind and we did just that. Now just so you know this was our 32 cruise and this was our 6th Carnival cruise and majority have been with RRCL. What does anyone really expect to get for three days? We expect a clean room #1, ice bucket kept full, room steward to provide us with clean towels and good food. Our room was clean but never to my standard so I Clorox everything that's a solid surface and fabreeze all materials - now I know it's halfway clean. Room steward asked when we preferred to have him to service our room and we opted for mornings - choice was morning or afternoon. A little strange for us as we are accustomed to twice per day. First day it's now 2pm and room is still the same as we left it. We saw steward and he asked if he could clean our room and we asked for just clean towels seeing it was so late and we had stayed away thinking he would clean the room "in the morning". We rarely saw him for the rest of our cruise. We would get our own ice and kept the room pretty clean and he would bring clean towels sometime during the evening when we were out. Food - 1st night we ate at the Diamonds steakhouse and my surf and turf was excellent, but my husbands prone rib not so much. Should have been better seeing that we paid for this meal. Other meals were in the cafeteria and it was horrible - not many choices here and the same food day in and day out and they would serve you the food I guess cost more like bacon.....weird. Tables weren't cleared off and half the time we never saw workers at all. I felt that we were to totally take care of all our needs everywhere on this ship. Staff never made it a point to say hello and ask if we needed anything as if to avoid having to do anymore than needed. Food wasn't good but we didn't starve either. Shows were ok,but the one thing that was above and beyond our expectations was the cruise director Nono she was fantastic in engaging with everyone especially after the shows in the Atrium I think it was called Flowers we had a fantastic evening on the last night - thanks Nono!! We had a balcony and it was filthy of course a good wash down was needed and you couldn't even see out of the windows when you sat in the chairs. My husband cleaned them with soap and water which was much better. Neighbors above us, left and right were loud and fowl mouthed - could have done without! You pay extra for a balcony so clean it up people....bottom line I really felt like we weren't on a cruise that service was a priority from the staffing. What a shame! Again three days what should you expect? Service wasn't anything to write home about, cleanliness overall the public areas were clean but lacked in our stateroom/balcony. Food - nothing special at all. Would I do this one again.... NOPE! I would not. I'll pay extra to be on RRCL. Read Less
3 Helpful Votes
Sail Date: March 2019
This cruise was chosen because of all of the items on the ship for us to do with our kids. By the 3rd day, I woke up with three bites on my neck. The 4th day, I had numerous more. I went to their medical floor and expressed my fears that ... Read More
This cruise was chosen because of all of the items on the ship for us to do with our kids. By the 3rd day, I woke up with three bites on my neck. The 4th day, I had numerous more. I went to their medical floor and expressed my fears that there may be bed bugs in my room. They reassured me they did not look like bed bug bites. I asked what it could be and he expressed they looked like German measles. I explained I'm vaccinated and have had my titers so this wasn't possible. I asked what I should do now? He handed me 2 Hydrocortisone packets and told me to continue my night. I was appalled! I'm a nurse and sending someone they think could have a very contagious disease to the rest of the public should be forbidden! I'm sure it's because they knew it was bed bug bites. They said they were sure they weren't bed bug bites but would have someone come check the room. Nobody came to my room. I called guest services and they sent someone up to tell me they would do a thorough check when we went for dinner. We got back from dinner to see the beds were remade and there was a white powder placed behind the bed. I had to call guest services to see what they found. The lady said the search was completely negative. I asked what the white powder was and she said she was sending the supervisor up. When he got there, he explained the white powder was protocol but the search came up 100% negative. He said there was even a bug specialist in our room and said no traces of bed bugs were found. I took these pictures after their thorough search of my room. Disgusting!!! Bugs in the mattress!!!! That was our last night there. After calling Royal Caribbean the day after we got back, they asked for me to submit the pictures. After reviewing the pictures, they apologized for this occurring on their ship and offered me a 10% discount on a future cruise purchase. I can't even explain the nightmare this has caused. All of our luggage is in garbage bags outside our house to prevent any chance of bringing them inside our home. This cruise turned into a nightmare. -Our dining was exceptional. There was a great variety of food choices. Our server was fabulous. -This cruise had 2 Bahamas stops, Nassau and CoCo Cay. Both were great. -We let our 2 boys choose our shore excursions. The first was the Rainbow Reef snorkel in Nassau. It was our boys (age 8 and 10) first time snorkeling. The staff were great and we loved it -In CoCo Cay, they chose two excursions, swimming with the pigs and the stingray experience. The staff made them memorable and we suggest both of them. -Upon docking, our last shore excursion was The Everglades by airboat. We loved it! -We had a fabulous view from our balcony. We had a balcony on the back of the ship with magnificent views -In all of our travels, we have never experienced bed bugs before. I don't wish it upon anyone. The way Royal Caribbean lied and pretended to search our room is unacceptable. Read Less
1 Helpful Vote
Sail Date: March 2019
If we had known it was spring break we would’ve and could’ve chosen a different time to go. Maybe if the travel agent had mentioned spring break we could’ve chosen different. Being trapped on board with a bunch of drunken kids ... Read More
If we had known it was spring break we would’ve and could’ve chosen a different time to go. Maybe if the travel agent had mentioned spring break we could’ve chosen different. Being trapped on board with a bunch of drunken kids isn’t my idea of a relaxing vacation ! We couldn’t use many of the amenities that we also paid for, because they were being monapalized by the drunks! Cabins were adequate but the bed was not comfortable I got up every morning aching. Staff in restaurants and buffet were kind and courteous. The ship appeared to be well maintained. Guest Services left a lot to be desired they made us feel like criminals, and we’re very snooty. It was our first cruise and I’m in no hurry to repeat it! In your survey I had choose spring break cruise but I would not have chosen it had I known! Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise since it was close to home and available during the week we wanted to go on vacation. It was a pretty terrible cruise with the Captain almost getting us killed sailing into a storm with over 100mph gales that were ... Read More
We chose this cruise since it was close to home and available during the week we wanted to go on vacation. It was a pretty terrible cruise with the Captain almost getting us killed sailing into a storm with over 100mph gales that were forecasted, We woke at night with the ship listing and everything flying in our room. Many people on the ship were injured. Shame on the Captain for proceeding with this sailing into the storm. The cruise line has not refunded us or given us a credit. This cruise also had very few and terrible shows with the exception of "After Midnight". The Choir of Men was pretty bad. I do not want to see men urinating on stage. There were only 2 shows and the magic shows was horrible with just card tricks for one hour. I felt bad for the bored kids. The comedy sows were in small lounges so you would have to arrive at least half an hour early. There is no place to go on deck to relax in the cold unless you want to pay a cover charge at the Haven or Margaritaville. The Internet is the most expensive at sea and the slowest of all cruise lines! The only positive part of the ship was the dining in the main dining rooms. The service was generally very good as well as the food. The SPA customer service was horrible and they have a nasty SPA manager. This was my first Norwegian and it will be out last. Why would I want to pay more to receive less?? Read Less
3 Helpful Votes
Sail Date: March 2019
My 9 year-old son and I travelled on the Escape from New York to Nassau on march 2019. We were just the 2 of us for a week full of activities and adventures... Did not go as expected. FYI, it costed us 2300$ for the cruise and an extra ... Read More
My 9 year-old son and I travelled on the Escape from New York to Nassau on march 2019. We were just the 2 of us for a week full of activities and adventures... Did not go as expected. FYI, it costed us 2300$ for the cruise and an extra 1000$ for all other fee, and I did not have a drop of alcohol or eat in a restaurant. (extra is for parking in NY pier, Shore excursions - kennedy space center and blue lagoon island- bingo, and souvenirs - 2 stuffed animals) First we had a live remake of the Titanic on our first night. Our ship was tilted on a 25 degree angle for 15 minutes. People screaming and running, injured passengers and everything in our stateroom was on the floor (glasses, bottles...) The other nights it was better, but still it was rocking A LOT and furnitures on the balcony kept on shifting and making a lot of noise (preventing us from sleeping). Then the ship was OVERBOOKED. It was our spring break, so we were expecting a lot of kids and people everywhere, and we were perfectly fine with it. But when you have a ship family-oriented of a capacity of more thant 4500 passengers, and there is 1 pool for kids with a capacity of 43.... What about waiting in line for 1 hour to get in a pool? Awful. Same thing with the waterslides, ping pong, bocce ball, mini golf, rope course... We had to wait for every activity, every day. An overbooked ship means a lot of people to feed as well. 15-20 minutes of running around at the buffet to get a table. And we were just 2! Can't imagine the family of 5-6 people trying to get seated. Same thing for a la carte restaurant, 30-45 minutes waiting to get in. Food was excellent though and service very good. Being on our first cruise, we had a balcony stateroom and very happy about it. Super clean and confortable, nothing to say. Except for the sound insulation... I mean we could hear the neighbours talk. So that prevented us from sleeping, again. Did not sleep a lot that week, I got home more tired than I was before leaving for the cruise. Because of the temperature we did not stop at Great Stirrup Cay, and we ended up spending a day and a half in Nassau instead. Port Canaveral and Nassau were great, nothing wrong with that. Easy to get off and on the ship. Entertainment.... honestly, almost everything cost money. My son wanted to play bingo. It was written that there was a fee, but I was fine with it, until I discovered that it costed 39USD to play 3 games of bingo. I mean WHAT??? Did not last an hour... and of course nobody won the jackpot. This is theft honestly. Then if you want to play other games, you still need to pay. There was a theater but no movie for children at all. And shows were not kid-oriented neither. It is not a disney cruise, but when you have a ship with waterslides, we expect to have at least a little more for kids during the day and early evening. Honestly I think that it was not price-worthy at all. We had the fear of our lives and could not enjoy all the activities and amenities on the ship because of the crowd. I do not recommend sailing with NCL on spring break at all. Read Less
1 Helpful Vote
Sail Date: March 2019
We did our first cruise in 2017 on the sky and wanted to experience a bigger ship that had more things to do. Checking in was quick and painless. All was great until bout 8hoirs I to our first day the ship went sideways. We were sleeping ... Read More
We did our first cruise in 2017 on the sky and wanted to experience a bigger ship that had more things to do. Checking in was quick and painless. All was great until bout 8hoirs I to our first day the ship went sideways. We were sleeping when it happened and we're woken by the crashing of our things in our cabin. An unexpected gust of wind at 115mph hit the ship. It was very scary moment but the crew had everything under control and took care of all that were injured during this experience. I kept checking the weather station we had until we got to our first destination so needless to say I didn't get a lot of sleep until then. But after that it was smooth sailings all the way back. We are lookinhg into our next cruise to the Caribbean. The staff were always friendly from the room steward to the restaurants to the bartenders Read Less
2 Helpful Votes
Sail Date: March 2019
We are frequent cruises and lower our expectations when necessary. The ship itself was well maintained and the food was good. Guys burgers were awesome! Room service was also very good and had many free options and the pay options were not ... Read More
We are frequent cruises and lower our expectations when necessary. The ship itself was well maintained and the food was good. Guys burgers were awesome! Room service was also very good and had many free options and the pay options were not pricey. Our room location was horrible. We were right above the metal machine shop where very loud grinding, hammering of metal and clinking continues from 7:30 am until after supper every day. I was really sick with a head cold and could not rest even with ear plugs. They offered us 150 credit at the ships shops. We got badly sunburned and the ships shop did not have any aloe or ointments to help. The cabin steward accidentally threw out a retainer that was on the bathroom shelf. It will be 500 to replace it. We are in our forties and really appreciate our afternoon rests and peace and quiet but there was none in our room. Read Less

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