Guest service was not great, I called three times the day we arrived on the boat to let them know that there were four people in our room and the room was only set up for three. They didn't come until 9:30 that night. Since then it's been a downhill struggle. By the second day our room was out of toilet paper. In the morning I called and asked for more toilet paper to be brought, we came back to ...
About Us: We are 60 and recently retired. This was our 28th cruise but only our 2nd on Holland America. We sailed with them to Alaska in 2008 and had a marvelous time.
Pros: The ship was immaculate. Embarkation and debarkation were effortless. Cabin was ready at 12:30. Balcony cabin was clean, well designed and the shower was fantastic. Loved the chairs on the balcony. Anytime dining ...
our 21st cruise. 7th on Celebrity going back to the Century. Sadly our cruising days are over. We booked late so got an inside room on deck 2. It was dirty, missing towels and Kleenex unit our 2nd day. There was no Captain Club welcome, nothing. The ship is worn. How is it a 23 year old ship is still sailing when the beautiful Century got scraped years ago? We easily got into anytime dining at ...
I’ll start this review by saying I am a very experienced cruiser with status on Disney, Royal and Carnival and this was my first and probably last Celebrity cruise for a while.
Starting on a positive note with pros - the interior of the ship was redone during COVID so the rooms are very pretty. We went during a peak week so we did 2 ocean view cabins on the third deck and they were very ...
We were on Celebrity summit April 1st cruise, we lost power one day, we lost water. One day, we couldn't stop at one of the ports, our internet was bad, and I reached out to them seeing if we could get some sort of compensation or refund and they said no.
I'm kind of confused because I would think since we couldn't stop at one of our ports we should get a refund on the port charge and we they ...
The Epic is by far the worst ship in the Norwegian line. This cruise it was loaded down with about 4300 passengers. I was totally incapable of accommodating this number of passengers. The lines were endless and everywhere. A number of things did not work. Average wait time for a drink on the pool deck 20 minutes. Finding a chair impossible. Finding a seat in the buffet, almost impossible. ...
Avoid***
Everything has dropped in quality since our cruise on the same ship, same itinerary in 2022. We later found out the trained staff was moved to Icon of the Seas, and Wonder has a new untrained staff. Same for all the bells , whistles, and budgets.
It took over 45 minutes in a long line to get on the ship boarding at 12:00 pm, later on we found longer lines for elevators, bars, ...
This was the absolute worst cruise I have ever experienced. The rooms on the Epic were shabby and smelly. The food options were horrible. The staff members were rude, entertainment options were all substandard. The staff working at the Garden Cafe and horrible parents allowed their children to play in the buffet food. Adults were filling their personal water bottles at the public water fountain ...
The food is just awful, no other way to describe. Tbe rice in the buffet put a whole new level of Al dente. Buffet is tge worst, hard to believe any chef would put that stuff out. The chairs in the Stardust are worn out, you sink so low hard to get out.
Our room was clean and the bed moderately comfortable. The decks could use some paint, rusted and paint chips on the floor.
Crew in the ...
The ship was nice, but it is made for seniors. I am an active senior but I spent most of my time in the room. I paid for 3 excursions and got to do none of them. In all, I lost over $1000 on excursions. They are not worth it. Just shop in the city near the ship. When reporting the excursions, the manager insinuated that we were stupid and should have known and if we didn't, it showed that we had ...