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2,709 Bahamas Cruise Reviews

We departed from Jacksonville, FL and went to Nassau and Freeport. We left Thursday afternoon and returned early Monday morning. My friend and I are both wheelchair users. In order to help preserve the health of my shoulders, I rented ... Read More
We departed from Jacksonville, FL and went to Nassau and Freeport. We left Thursday afternoon and returned early Monday morning. My friend and I are both wheelchair users. In order to help preserve the health of my shoulders, I rented a motorized scooter and left my chair in the room as I used the scooter to get around on the ship and for land excursions. The wheelchair accessible room we had was SO small. It clearly didn't start off as a w/c accessible room but rather it was updated to be up to ADA code at some point. Both of our wheelchairs and scooter didn't fit in the room so my wheelchair had to spend the entire time on the balcony. Not exactly the end of the world but it was an inconvenience and a surprise that an ADA room was not big enough to accommodate 3 mobility devices. If my wheelchair wasn't taking up room on the balcony and I was able to get out in the balcony it would have been impossible because like I mentioned, it used to be a regular room. The original layout had about a 1-2 inch lip leading out to the balcony which they "fixed" by affixing a piece of plywood to create a "ramp". It was the same deal with the bathroom. Completely unsafe and difficult to navigate. Regarding the bathroom, the toilet was VERY low which is a safety hazard for someone who is paralyzed. There is a reason why wheelchair accessible toilets are up so high. The beds were another issue. We literally SUNK into the bed. It was like being in a waterbed. It was difficult to roll over and even to sit up from laying down and neither issue was due to our disabilities. One other thing was the location of the thermostat for temperature control in the room. It thermostat was ON THE CEILING. In a WHEELCHAIR ACCESSIBLE ROOM. What were we supposed to do? Fly to the thermostat? Our room was freezing so we call guest services and they said they'd be right up. So we waited a while as we realize we're not the only disabled passengers on the ship. When a half hour passed by they were like "OMG we are so sorry. We'll be right there." Well, "we'll be right there" was another half hour. VERY poor planning on Carnivals part on placing the thermostat on the ceiling Carnival REALLY needs to up their game when it comes to making their staterooms wheelchair accessible like their website says. To say we were disappointed is an understatement. Our room was U224 just to warn you. As far as the rest of the cruise it was fine. Super friendly people and wonderful employees. Our waiting staff in the dining room were awesome and always provided a fun dinner. Read Less
Sail Date May 2019
My husband and I love Royal Caribbean, but we will never sail on this ship again. Despite the million plus overhaul they completed on the ship the rooms were not updated very well. The over-sized balcony stateroom (9362) smelled ... Read More
My husband and I love Royal Caribbean, but we will never sail on this ship again. Despite the million plus overhaul they completed on the ship the rooms were not updated very well. The over-sized balcony stateroom (9362) smelled terrible like moth balls. The hallway near the room smelled like mold. It was very disgusting and disappointing. I was expecting a nice clean experience with the renovation, but that did not happen. Royal Caribbean needs to fix this issue asap! The specialty restaurants were great! Hooked was amazing as was Izumi! The steakhouse left much to be desired for as it did when we sailed on Allure 6 months ago. If you are used to The Capital Grille, or a Maestros level steakhouse you will not receive the same quality(read flavor/deliciousness) here. Skip the steak house and choose any of the other restaurants for sure! The cruise overall was very relaxing. In the future we will definitely choose Oasis Class or better. This boat does not compare to Allure by a long shot! Read Less
Sail Date May 2019
Decide on a mini weekend break, we choose the Norwegian Sun itinerary to Bahamas. We did the online Upgrade Cabin and was fortunate to succeed, we were in a group booking, so little confused at first as it was only us that received the ... Read More
Decide on a mini weekend break, we choose the Norwegian Sun itinerary to Bahamas. We did the online Upgrade Cabin and was fortunate to succeed, we were in a group booking, so little confused at first as it was only us that received the upgrade, bit mis-leading. Should make it clear, it’s per room not booking. Boarded ship at 12noon, had to wait until 1:30pm when rooms would be ready, luggage arrived somewhat hour after, not bad considering it was full. The ship was spotlessly clean, people & some crew friendly. The choice of bars and restaurants were excellent. The Buffett food was excellent, good quality and plenty of eating stations. The Four Seasons Main restaurant was nice and relaxed setting, until our last night. The evening entertainment was ok, the show on the Saturday was good and the ‘White Party’ was brilliant. The piano bar and Bliss lounge we’re good, excellent bar staff service. Had a couple of issues with cabin and a member of staff in the Four Seasons Restaurant, after waiting over an hour for our main meal to be told go and eat somewhere else were busy! Not the kind of comment I expected when I only asked did he know when the main would arrive. All-In-all had a great time. Read Less
Sail Date May 2019
We are diamond members after loyally cruising with Royal Caribbean and wanted a weekend getaway for Mother's Day. Perk 1 - gone - Since you have to bid/gamble your money to get an upgrade, I guess RC did away with rewarding Diamond ... Read More
We are diamond members after loyally cruising with Royal Caribbean and wanted a weekend getaway for Mother's Day. Perk 1 - gone - Since you have to bid/gamble your money to get an upgrade, I guess RC did away with rewarding Diamond members with occasional upgrades. Perk 2 - gone - Viking Crown Lounge was packed 10 minutes after 5pm so there was no seating to be found. Food was on a kitchen counter behind a semi wall. You stood in a long line to order a drink at a table littered with bottles. This was supposed to be another Diamond member perk, free appetizers and drinks from 5 to 8pm at the Viking Lounge overlooking the boat/water. Perk 3 - gone - They no longer provide special blocked off seating for Diamond members at shows and events. Perk 4 - gone - Disembarking early. Used to be second off the ship only behind self assist and Pinnacle members. Our luggage tags said "39" on them making us the second to last to leave the ship! I'm so sad to say that I wasted all my time cruising on RC only to have no loyalty rewards after all this time. I was using a RC credit card to establish points for spending money on the cruises but now I'll have to switch to another type of card to accumulate points for a different cruise line. The stateroom attendant Ketut was amazing. Our room was always spotless and he was such a kind person and always smiling. That was about the best thing I can say about the cruise other than we really enjoyed the ice show. An older man fell going down the steep stairs on the way to a seat and had to be assisted out due to a severe head injury. Kind of put a damper on the event. The spa was good but I hate the pressure afterward to buy very expensive products. I can buy them on Amazon if I want them so why pressure me and make my relaxing spa time stressful? The food was good and now that they have arranged the setup differently it is not so crowded to pick out your meal. Still, never enough seating and I wonder if that's because people choose not to use the dining room anymore. Overall it was a slap in the face to start using other cruise lines. Read Less
Sail Date May 2019
First Cruise for us a learning experience you might say. The idea of a cruise is neat but this particular one was a complete disappointment. Embarkation was super crowded and a bit confusing. Forget lunch on boarding day. The buffet was ... Read More
First Cruise for us a learning experience you might say. The idea of a cruise is neat but this particular one was a complete disappointment. Embarkation was super crowded and a bit confusing. Forget lunch on boarding day. The buffet was totally out of control, crowded, full of inconsiderate people and extremely long lines ( 20 minutes in the deli line - that didn't even move ) then after moving to the buffet line another 20 minutes to finally get to the food line with people butting lines to be with family. Cabin was nice, relatively clean and well appointed with a cool view from our balcony. Our Stateroom Steward Ady was pleasant and make sure our room was clean and stocked well. The bed which was supposed to be a King size was in actuality 2 twins together with a " gully" down the middle. We though peace would be on our balcony at sea. Not so some times, neighboring rooms though that it would be a great place to blast Rap music and smoke weed. Dining in the Golden Room was wonderful. Food was tasty and our Wait Staff, Oliver, Olaf and Benjamin were outstanding. Entertainment was okay more suitable for younger folks. So bottom line this kind of cruising is not for us. We'd rather spend that money on a nice resort where there are no unruly , inconsiderate crowds. Read Less
Sail Date May 2019
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights ... Read More
we chose this cruise for a quick relaxing get away( 8 couples) Before we even got on board it was turning into a mess, we booked this a year in advance used cruise planner and I called to link us all for dinner at 645 for the 3 nights when the shows came on line I called to book 3 shows as cruise got closer all our plans disappeared. I was on the Royal app and looked in calender first my dinner for first night had just me and husband at 5 pm just 2 of us and no dinner for rest of cruise I called again asked what was going on , After they looked into it I was Told Janet called and changed it "Janet" who is Janet no one in our party by that name ,so now we had to have dinner between 5-530 pm every night because it was booked I called got nowhere there was nothing they could do ,Ok we left it , 2 days later I get email the show picked for second night was cancelled and we was put in for 3rd night so i called and asked what happen to the show we booked for 3rd night :oh we cancelled it" so I asked did you move it to second night ,oh no it s booked, So now all 8 of us got THE KEY which was useless as anything just a waste of money,and the WOW bracalet ,the didn't take the WOW any where unless you took off dining room would not take it so if you didn't take your card you was not getting a drink, We had reservations for the Comedy show on first night get to show 15 minutes before, all these people from dining room just going in ,here me with this so called KEY with proroity seating was a joke I got NO SEAT AT ALL no one was there checking to see if everyone going in had reservation, Next day went to Customer service desk what a waste of time , I asked her what did i spend money on if the key with VIP seating is a joke and the WOW is not taking any where ,all she could say to me was whats can do for you , Did you read the paper you have to go to show 30 minutes before I sad no it don't say that, Then every time my husband ordered a drink they would put on my name I didn't have the drink package had to stand in line again I think in 3 days i spent more time at the service desk,, The boat itself was huge and very crowded on Nassua day we was there all day and night we left boat for about 3 hours only so much you can do it port that there wasn't much to do there at all went back to boat for lunch tried to use Johnny rockets oh no its closed all shops closed only place to eat was windjammer ,photo shop closed you think it would be open for so people cant get stuff done with out all the crowds no so you just hang in your room or on deck 5 and sit and watch people go by I felt like i was at the mall waiting for it to open,, They put your little newspaper thingy in your room telling you things happening on boat one was 20.00 off for photo package we go and ask was told Oh there is no promotions today I took the paper out showed him and in black and white it there but he said NO that was first night I said look at day its day 2 he would not take it guess where I was next ?? back in service desk, I had called Royal several times and wrote email before we even got on board email where answered by ROBO MAIL some one will get back to you in 48-72 hours ,NEVER HAPPENED never got phone call from Supervisor like i was told even once on board nothing was resolved ,, was never offered a credit a dinner a drink NOTHING for them making this the worse cruise We have a cruise already booked on the Symphony in november we was all debating to cancel it or not ,, we know we are staying away for making reservations for dinner and NOT GOING NEAR THE KEY NOTHING SPECIAL ABOUT IT waste of money Our special Key times for zip ling was for monday between 2-3 pm . we were not on the boat monday i asked them this and they had no answer Read Less
Sail Date May 2019
We cruise about four times a year, mostly with Carnival... We were given "special" recognition for a "Milestone" with them, our 25 cruise on Carnival... We can make an objective comparison.. First, the ... Read More
We cruise about four times a year, mostly with Carnival... We were given "special" recognition for a "Milestone" with them, our 25 cruise on Carnival... We can make an objective comparison.. First, the "muster" which we all dislike, was the most unorganized and delayed I have experienced. In addition to that we could not hear (legibly) any of the instructions. No one was around showing people how to put on the vest and MANY were on cell phones, talking in groups and one brought a beer....Next, we were scheduled to sail at 3:30... Muster lasted till after 4.. No sailing. Back to the room, waiting for the shops and casino to open.. No sailing.... It was three hours before we got under way. No communication; no explanation.. It doesn't seem like much to Carnival, but that was three hours out of our vacation. Many other "minor" inconveniences occurred, but time does not permit mentioning them. The day we had plans for Nassau, we requested room service breakfast so we could get out and start. Both my wife and I need food to take our morning meds.. We requested 8/8:30 delivery. At 9:15 I called and was assured it was "on the way"... An hour later my wife called and they were very apologetic, but again another two hours out of our vacation.... Finally, and most importantly, the casino is totally not what we expect and have experienced. I will not go into the MANY disappointments with the "Hosts".... hey seemed to cater to the "tables" and not put much attention on the "slots"... We spend more money than most table players and are much less obnoxious than some of them... But they made sure they were "taken care of". All-in-all, I will avoid the Liberty in the future. And this is a shame as there were MANY people that went out of their way to make us comfortable... Carnival, "for what it's worth"...... Read Less
Sail Date May 2019
It was an OK first timer cruisers mini vacation, the service suck, no one knows anything there, they don't know how to make people feel like they on a vacation,specially a paid vacation. from start to finish crew members were NOT ... Read More
It was an OK first timer cruisers mini vacation, the service suck, no one knows anything there, they don't know how to make people feel like they on a vacation,specially a paid vacation. from start to finish crew members were NOT welcoming, if you walked tours someone they quickly look the other way not to help and once you get their attention they know nothing is like they all robots, they clean, clean and clean, that was about all they knew how to do. They where rude and it was everyone there not just one or two crew members. We felt so disappointed, they first day we was really having a bad day trying to get and know places at the ship so we can take advantage of all the perks, but no one there to help, because no one knew anything. Trying to make it to the restaurant for dinner was a disaster, we got lost three time with the crew giving us three different directions and we was told we needed reservations by some and the others said the contrary. Every crew member was rude and looked bother every time we ask something, even when purchasing photos and at the bar.The dinner at the restaurant was a total disaster,the waiters where so trying to do everything so fast that they got everything wrong, bumping into everyone just ridiculous, it was a joke, the food was the best thing of the cruise and the cleanness of it all, you can tell they were on top of things, but it was so unpleasant and felt very uncomfortable. I don't think I will ever do it again. I think the crew is under paid and over worked that is why they all unhappy...my suggestion fired everyone and get new welcoming happy faces, people are on vacation and they deserve one not all this mongoloids messing up their vacation. Read Less
Sail Date May 2019
I usually start with the good on my reviews and I will again. The service on the Dawn was exemplary. Waiters (most of them, notably in the specialty restaurants), cabin steward, butler and concierge, even guest services exceeded ... Read More
I usually start with the good on my reviews and I will again. The service on the Dawn was exemplary. Waiters (most of them, notably in the specialty restaurants), cabin steward, butler and concierge, even guest services exceeded expectations. The other good, food in the specialty restaurants. We had amazing meals in both La Cucina. That's about where the good stuff stops though. Going to stick with the food here a minute. MDR food was ok, but not amazing. Too much salt, not enough other flavor. But the buffet, horrendous. Seems to be a common complaint on here, and they're all right. I sampled a bunch of items, couldn't taste much of anything in any of them. Even dishes that looked like they should be flavorful tasted...brown. Thankfully we only ate there once for lunch. Entertainment was another big gripe. None of the big production shows even remotely interested us. The music in the bars was hit and miss. The guitarist was decent, the piano singer... lets not go there. Only act we liked was the duet group Azalea. A constant problem in the venues we were in was the volume level for the space. Gatsby's was too loud, the Atrium was too quiet. On the daytime activity side, I am usually a trivia guy, but I had a hard time having fun with it. Both trivia people were very low energy and the questions were hyper specific. For example, on my previous cruise, the general knowledge trivia winners usually had around 15/20 right, on Dawn, it was around 10. None of the other activities even got my attention as pretty much all of the rest were athletic in some form. Read Less
Sail Date May 2019
I’d like to start by saying the overall cruise experience with NCL was a good one. The stateroom accommodations were very nice. Our cabin steward was dedicated & pleasant. The way NCL upgraded the ship was nice, too. We liked the way ... Read More
I’d like to start by saying the overall cruise experience with NCL was a good one. The stateroom accommodations were very nice. Our cabin steward was dedicated & pleasant. The way NCL upgraded the ship was nice, too. We liked the way the vessel was laid out. The restaurants were all easy to find, with the exception of the Italian restaurant tucked away in the stern of the ship. We took all our meals onboard except for one day when we had lunch at a restaurant ashore. The food on the ship was very good with the exception of the Asian restaurant. The seafood soup there was inedible and the remaining courses we had there were below average. However, I must say the hostess at the Asian restaurant was accommodating. We also feel the overall variety of food NCL offered on the ship was great. There was lots to choose from. The entertainment onboard seemed to be hit or miss. The dancers were good. The choreography was also good but I’m sorry to say that some of the singers were poor. Our NCL cruise director may be good at her job but I’m afraid she doesn’t have a very good voice. The bands we heard were also good. The brass band was very good. The man & woman trapeze act was fabulous! Again, overall the entertainment was both good & not so good. Great Stirrup Cay was absolutely beautiful. It made for a perfect day. I thought the fact that NCL didn’t have a dock to accommodate the ship & to aid in getting passengers on & off the island was going to be a major inconvenience but it wasn’t. The ferry shuttle was fine. The island was pristine. Personally, this beach day was the highlight of my trip. I’m sorry to say the most disappointing part of the cruise was disembarking on the last day. I understand NCL reserves the right to run a few minutes ahead of schedule or behind schedule as they see fit while disembarking passengers. I know it’s a huge undertaking to get everyone off the ship & to turn the vessel around. However, what we experienced the last day was disturbing. The scheduled time for us to disembark was 9:40am to 10:am. Personally, my girlfriend & I were running about 10 minutes ahead of schedule to disembark. At the same time NCL was running about a half hour ahead of schedule disembarking passengers. We had eaten, we were packed & we were dressing to disembark, when at 9:25am a knock came at our cabin door. We yelled through the door for the individual knocking to wait but in literally two seconds the stateroom door was unlocked & opened from the outside. An officer dressed in white appeared in the threshold of our cabin shouting, “You must leave the ship!” Again, my girlfriend & I were not dressed. How rude?! It was so embarrassing. I was angered. The whole ordeal just stressed us out. Frankly, we cruised with NCL to unplug & to un-stress. Instead it seemed like we ended up disembarking with more stress than we initially boarded with. I’m still shaking my head. I’ve cruised with Disney & I don’t believe Disney would ever, EVER do anything like this! Again, I know all cruise lines need to keep a tight schedule when disembarking passengers & turning vessels around. However, for NCL to apply this much pressure is to the detriment of the their guests. I also believe the officer at our door didn’t just decide to be this intrusive on her own. She was more than likely instructed by upper management to clear out the ship. Regardless, NCL needs to understand they simply cannot do this to their guests and think it’s ok because it’s just simply, Not ok. So, all-in-all we had a good cruise but I really don’t know if we’ll be coming back to NCL after being embarrassed & chased off the ship. And finally, if there are free-safe modes of transportation available at any NCL ports of call there should be no reason why NCL wouldn’t want to advertise that. NCL brochures & the NCL website are full of information about shore excursions & paid modes of transportation. NCL needs to advertise all major transportation options available at their ports of call, both free & paid options & allow passengers to choose. Read Less
Sail Date May 2019
This was the fourth NCL cruise for my wife and me, and our first on Dawn. Overall, the cruise was good, but not our best NCL experience. Embarkation was smooth and our mid-ship balcony cabin was ready by 1:00 pm. As noted below, the cabin ... Read More
This was the fourth NCL cruise for my wife and me, and our first on Dawn. Overall, the cruise was good, but not our best NCL experience. Embarkation was smooth and our mid-ship balcony cabin was ready by 1:00 pm. As noted below, the cabin was quite nice and clean. We were very satisfied with the cabin. We chose to dine in the Garden Cafe rather than the main dining room or specialty restaurants. The food was average; nothing bad, nothing outstanding. The menu at Cagney's looked very good, but we did not have an opportunity to try it. The open deck space was good, and we were able to find areas of relative privacy to relax and enjoy watching the ocean go by. We were, however, disappointed in two things: First, some of the staff were less engaging and responsive than our prior experiences. Our cabin attendant was very friendly, but other staff members seemed annoyed by questions. Second, I expected the casino area to smell of cigarette smoke; but, the smell permeated most of the open, non-smoking areas on decks 6 and 7 where trivia and other activities were held. We were traveling with another couple and all noticed the strong smell of cigarette smoke immediately upon boarding the ship on deck 7. I am a non-smoker, but not an anti-smoker. If others choose to smoke, that's fine with me. I was just surprised at how strong the smell of cigarette smoke was in non-smoking areas of the ship. In summary, I would say this about Dawn: We would not specifically target this ship for another cruise; however, If we found an itinerary that we liked, we would sail on Dawn again. Read Less
Sail Date May 2019
This was to be a nice little relaxing 4 night cruise for birthday. As a seasoned cruiser (34) I see changes. Freestyle as gone too far. Tee shirts and shorts allowed in dining room at dinner, some were clean, a little over the top. No ... Read More
This was to be a nice little relaxing 4 night cruise for birthday. As a seasoned cruiser (34) I see changes. Freestyle as gone too far. Tee shirts and shorts allowed in dining room at dinner, some were clean, a little over the top. No formal nights. No welcome back latitudes members, no cocktail party with captain and senior officer's. Kids run big promotions and change "rules" on the cuff. Free cruise raffles was supposed to be at 5pm on Key West port. You had to be present to win. I came back to ship as not to miss that 5pm in stone final deadline. 5pm came and went. Assistant cruise director decided to change drawing time till after we were forced to wait 2 bingo games. Now 5:45 changes drawing till they sell another batch of their scratch off games. After all those folks filled oit their little red tickets seperated and put into raffle drum we were ready for a free cruise drawing. Woops the door on the drum wont stay closed. Duck Tape!! Poolside parties were poorly attended No towel animals. No latitude perks. Can of soda $3.75. Anywhere on ship or in your room Beer starts at $6.75 Cocktails start at 9.75 Tips $15.pp per day. Oh how things change. Read Less
Sail Date May 2019
We booked a last minute deal through travel agent. We were drawn to this cruise because of the free drink package. Overall, this was a good cruise. I was not very impressed by the ship or the amenities. Only about half of the staff was ... Read More
We booked a last minute deal through travel agent. We were drawn to this cruise because of the free drink package. Overall, this was a good cruise. I was not very impressed by the ship or the amenities. Only about half of the staff was friendly and greeted us as we walked past them. The muster drill was extremely disorganized. The man in charge of our section had a hard time communicating with the guests. He yelled at us to be quiet. There was no explanation as to what was going on, or what to expect. There were many first time cruisers, who were confused and frustrated. Embarkation and debarkation was very smooth and efficient except at Port Canaveral, where the lady at the counter did not know how to check me in with an Alien Registration card. This caused for a slight delay of about 20 minutes. She also put my name on my wife's card and vice versa. The food was mediocre and the dining room staff were like robots. They were not very cheerful and made us feel like we were bothering them. RCCL staff always rolls out the red carpet for their guests. Bottom line, Norwegian Cruise Line is missing the WOW factor. Read Less
Sail Date April 2019
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they ... Read More
We cruised in the Norwegian Sun. Beautiful ship, good food, very nice staff. I don’t usually review things, but where this was our first cruise I felt inclined to . The toilet in our room constantly clogged ! We called maintenance they didn’t come the first time . We called again and we went out we are assuming they came, but the toilet never flushed the same again! We had to put clothes or robes on and walk down the hall to use the facilities. It was a major pain! I’m not sure if that’s a common problem? There were definitely some plumbing issues on the boat! And we had a nicer room with a window that wasn’t cheap it was a bummer! I mean the cruise itself was great,but we were upset about the toilet. And the other thing is disembarkation. As we had never done this before . We put our luggage out red tag the night before . Got up , went to bfast with just our overnight bags . We then were shuffled along through a line . We asked a porter if it was word for word “ok to get off the ship even though we didn’t have our bags “ he said it was “fine” and that they were be right out there . We saw no bags on the metal table so we figured they must have gone through customs . Well, nope! So we had to wait for every person to get off the ship to get our bags ! And then we had to plead with the Norwegian shuttle that we paid for to please not leave without us so we could get back to the airport :( the crazy part is we were not the only couple that this happened to! There were others ! And no one would take the blame , they just passed the buck to the other side. We did in fact enjoy the cruise but there was a definite aftertaste left in our mouths . Please convey the process more appropriately especially to first time cruisers ! Read Less
Sail Date April 2019
The cruise was good, however there were some things that were very lacking 1) The complimentary dining room foods was ok, but did not taste fresh. For the price paid, I would expect more quality food. Lots of options though. 2) not ... Read More
The cruise was good, however there were some things that were very lacking 1) The complimentary dining room foods was ok, but did not taste fresh. For the price paid, I would expect more quality food. Lots of options though. 2) not enough bartenders, there was always a wait for drinks and most of the bartenders were not friendly and seemed bothered to serve you 3) NOT ENOUGH 21+ activities! I came with two children (ages 9 and 13) This cruise was filled with children and teens, which is fine but it seemed that most day and night activities revolved around them. Although some parties/events, stated it was adults only- this was not enforced and was overrun by teenagers. 4) The pools should be heated, especially if you are not sailing during the summer months. No point in having it if it cant be used for 80% of the trip ( atleast for my particular cruise) Overall, we still had a good time. Read Less
Sail Date April 2019
Choose this week because we were off from school. Big mistake, crew couldn't handle the amount of people. Getting on the tender was a horrible process. Long and again not enough staff. Once off the ship the ports were very nice. Spent ... Read More
Choose this week because we were off from school. Big mistake, crew couldn't handle the amount of people. Getting on the tender was a horrible process. Long and again not enough staff. Once off the ship the ports were very nice. Spent time on there private Island. Nice, wish we had more time there. Dining was good, the food was good. Paid extra for the restaurants which were very good. There was hand sanitizer everywhere. I was thankful for that and the staff reminding you to wash when entering the buffet. Entertainment was ok, didn't get to see much. Too many children allowed in the adult pool and hot tubs. Seems like no rules were followed. Rooms were tiny and our carpet was filthy. Shower seems small, my guess it was the door instead of a curtain. Hot water was great. We always had very hot water. Will cruise again, not so sure on Norwegian. Read Less
Sail Date April 2019
I planned the cruise 3 weeks ahead of time for spring break with my husband. We both have never been on a cruise. We disembarked from our port hours later than expected but we didn’t care exploring the ship was fun. The cruise went from ... Read More
I planned the cruise 3 weeks ahead of time for spring break with my husband. We both have never been on a cruise. We disembarked from our port hours later than expected but we didn’t care exploring the ship was fun. The cruise went from NY to Port Carnaval FL, great stirrup cay and Nassau Bahamas. Total of 7 nights. We arrived late for every port, coming back home we were early. Here’s some PROS: 1. The buffet is the way to go- tons of options, nearly anytime completely free. I had a happy belly the whole vacation 2. Drinks are perfect- I barely drink and if I do it’s a straight shot. All mixed drinks were perfect 3. Enough activities on board to not get bored 4. Staff are amazing!- cleaning, customer service and dining 5. My balcony room was bigger than in the picture! 6. Disability persons were accommodated to the highest level I’ve ever seen. 7. The free entertainment like ‘burn the floor’ and the levity group (comedy) deserve money because they were so good! CONS (to me): 1. Drinking package and food packages- must be bought for all days of the cruise even if you want to buy a few days in 2. Activities on board are literally this: bingo, deal or no deal, activities staff come up with (the activities the staff came up with are the most fun because the whole audience is involved) 3. Too many children- children in the hot tubs splashing water, hogging seats they don’t use for over a hour, making a mess in the buffet every minute. 4. Disembarkation to destination- Unclear and ill managed. Sometimes you needed a reservation to disembark or first come first serve. The guests were not notified until the day of. 5. Safe opened said E BAR randomly. Suspicious. My take: I spent nearly 2,000 on a vacation that I didn’t believe was worth it. I called the hotline for all my questions, deals available and concerns to avoid any mix ups. Bottom line: once you’re on the ship, they want you to spend. I enjoyed it, I wouldn’t go without a large group (best deals for large groups) TIPS: 1. Your vacation isn’t the destination ITS THE CRUISE so choose a cruise you believe has activities, amenities you want call the hotline and be direct with what you want. 2. Cruises have family friendly and adults only so if you’re like me do some research and assure you have quiet time. 3. Cruises are best in large groups, they do have solo traveler benefits but imagine playing bingo by yourself... Read Less
Sail Date April 2019
The problems started out with Embarkation. As Latitudes members we were supposed to have Priority Check-in. When we got to the terminal, it was only for Gold or higher. So we got in a line that ending up taking 1 1/2 hours to check in. ... Read More
The problems started out with Embarkation. As Latitudes members we were supposed to have Priority Check-in. When we got to the terminal, it was only for Gold or higher. So we got in a line that ending up taking 1 1/2 hours to check in. Next we were supposed to sail at 3..didn;t leave dock til 5:10. Docked in first port over 2 hours late so shore excursions were shortened (or cancelled). Our bus to Cocoa Beach was supposed to leave at 1:20 but left at 4.The tour to Kennedy Space Center was so short we couldn't go to the launch site. Next day we took tenders to Great Stirrup Cay. You had to get a tender number and time the day before.Ours was 10:15. But after the first 2 tenders they didn;t bother checking numbers so everyone just got on. We got to the island at 12:30. We had rented an umbrella.There were no more lounges available on the first 2 beaches. After asking and being sent in 3 different directions, we found our beach was the farthest one from the dock.We had to pay someone to give us a ride to it as it was quite far. When we got there, there were no more umbrellas left.The water was full of rocks and seaweed making it impossible to use. The whole entertainment process stinks. The only shows we were able to see were the 2 we booked beforehand. The other shows said no reservations taken.When we tried to book other shows Sunday morning we were told everything was booked for the whole week.Alot of the stuff is in the Atrium which is WAY too small.They should hold the more popular activities in the Theater.Most of the more interesting ones had a fee. Dinner in Cagney's was great. Muthswamy was the best waiter on the whole cruise.Activities were not to our liking. One day there were only 3 we wanted to do and 2 required waiting in a stand by line(which we didn't get in to) My 11 and 13 year olds were bored. They couldn't use the basketball court as it was taken up by older kids or adults. Minigolf required a 1/2 wait for a club and ball.The other option was the arcade where you could blow through $20 in 15 minutes.Some people went to 3 or 4 comedy shows while we couldn.t get into any. The 2 shows we did see (Million$Quartet and Burn The Floor) were very good. Would probably not sail Norwegian again unless they changed some things. Read Less
Sail Date April 2019
I bought this cruise as a gift for my boyfriend’s 30th birthday. I thought it would be a perfect little getaway plus the open bar included sealed the deal. We arrived at the boat around noon and the embarkation was a breeze. The next day ... Read More
I bought this cruise as a gift for my boyfriend’s 30th birthday. I thought it would be a perfect little getaway plus the open bar included sealed the deal. We arrived at the boat around noon and the embarkation was a breeze. The next day we were SUPPOSED to be at their private island which was what we were most excited about. We woke up the next morning to the captain saying it was too choppy to go to the private island so we will stay at sea which was a hugeeeee bummer. We understood it was for our safety but they didn’t do much to make up for it on the ship. I’m sorry but if I’m not going to be living it up on a private island with drinks and djs, I want to do more than watch someone carve fruit on a pool deck with no music. We even went up to a staff member to ask them what activities were going on because we were just aimlessly walking around the ship and she even apologized for the lack of activities for a younger crowd. Needless to say, Saturday felt like a waste of a day and we were very disappointed. Luckily, we were finally able to get off the boat to go to Nassau the next day. For the most part the food on the boat was really good and they were very accommodating. If the boys wanted two- three entrees, they were more than welcome to serve. Raymond was our server Sunday and we was amazing!! You can tell he really loves his job and truly cares. The comedian on board was hilarious! The disembarking did not go smoothly on the other hand. The line was forever long and when we finally got to the front they made my boyfriend go to a different line for finances. That line was even longer because only one staff member was dealing with ALL of the people getting redirected there. Honestly I’m not sure if I’ll ever cruise with this line again but I do know I think I’d have a different perception if Saturday went the way it was supposed to. Read Less
Sail Date April 2019
Fab cruise until the point that we re-entered US territory at Port Canaveral having left Bermuda two days previously. We were informed of the US immigration requirements the night we left Bermuda by letter stating that everyone had to ... Read More
Fab cruise until the point that we re-entered US territory at Port Canaveral having left Bermuda two days previously. We were informed of the US immigration requirements the night we left Bermuda by letter stating that everyone had to leave ship, and could not return until everyone had been seen. Having visited Florida several times, we planned to stay local, and return to the ship for breakfast before going off for the day, as did many other people judging by the large amount of people waiting to return in the terminal (at least a thousand). The first people were told to leave the ship at 7.15am. During the next 3 hours, we witnessed lots of distressed families with children who had not had breakfast, lots of people who had missed medication, and lots of people whose day to the Orlando parks had been ruined, with people chanting ‘refund, refund’. We then noticed the Local police arrive, we thought because people were becoming upset, but found out the real reason later. Eventually at approximately 10.15 we were allowed back on board, where everyone rushed to the garden grill restaurant for breakfast, to find very limited food, in one small servery and a massive queue of very irate people. On later leaving the ship we were advised by a local transportation driver that there had in fact been four stowaways on our ship for almost 48hours from Bermuda. Whilst on the ship I made a complaint about Norwegian’s handling of the whole fiasco, suggesting that it would be helpful to inform passengers to feed their children, take medication with them, and perhaps to plan to go off for the day immediately. We complained about the lack of information or announcements whilst passengers were waiting, and more importantly about our safety being compromised . I was dismissed with it’s not our requirement, but US immigration. We have made a further complaint since returning with two email exchanges, and Norwegian have been very careful to not address the main issue raised which is our safety, offering a welcome aboard amenity on our next sailing, which I believe would be something like a bottle of wine! We have gone onto tweet that we are not happy with how they have addressed our concerns, and were invited to call their customer relations stating ‘ we can help’. After being in a queue for 40 minutes, we were eventually told ‘what are you worried about? - we found them on the ship, and nothing happened, so there is no problem- we have done our job’ We feel exasperated by this reply as Norwegian are clearly not taking their passengers safety seriously by the fact that they have allowed unknown people to get on their ship, by means of a security breach. They have not informed us whether they have reviewed their security as a result, and we would consider our safety at risk if we ever decided to cruise with them again. Clearly passenger satisfaction is not uppermost in their agenda either- disappointed and unlikely to cruise again with a firm who are not prepared to protect their passengers. Read Less
Sail Date April 2019
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till ... Read More
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till 10:30pm, this allowed for a nice stretched out embarkation process. The Brooklyn Cruise Terminal was fantastic, the employees seemed happy to see us and assist us, we breezed through security and right up to the check in window; 5 mins there and we were on the ship enjoying our vacation. Rooms were ready when we boarded, I won't go into every detail, but the cruise was enjoyable. No real WOW factors to speak of. A few slight issues with the Shore Excursion desk and the Photo department trying to charge me for things I did not want. Typical sales practice. I had an issue with the bathroom sink draining slowly, once this was brought up at customer service, was corrected within a few hours. Cabin Steward was fantastic; crew very friendly and helpful. Cruise Director I felt left quite a bit to be desired. Food was ok, decent choices in the buffet, Cagney's was delicious; LaCucina's menu was not desirable to our basic tastes. Theater Entertainment was ok, production cast numbers seemed high school quality in both production and talent. The music around the ship was ok, Dave McHugh the guitarist was the most entertaining. Port Canaveral, we took the Cocoa Beach shuttle, which we enjoyed, but feel the price could be lowered; the private island felt VERY crowded and only the Jade with 2400 passengers was there, I can't imagine what the island is like when the larger ships are in town, yikes. Nassau, just walked around downtown, and in Bermuda we visited the Bermuda Museum the first day and Harbor Nights in Hamilton that night. Harbor Nights was enjoyable, but pack your patience when taking the ferry, it gets very crowded, and there is only one entrance/exit, so it's a slow process getting off; the 2nd day in Bermuda both of our excursions were cancelled (one by me because I was not feeling well, and my wife's was cancelled due to mis-communications between the ship and vendor). But a lovely visit to Bermuda. Voyage was during the Easter/Spring Break, so there were 700+ children on board on a ship that does not offer a lot for kids (compared to other ships nowadays). So wasn't a huge issue, but I am not sure I would bring a child over 8 years old on this ship. The older ones were going a little stir crazy and raucous toward the end of the trip. We enjoy cruising, so we had a good time, but were not overwhelmed by any one factor. Bermuda was the highlight for us. Average cruise, sea days were quiet, crew were fantastic, entertainment average. I would do this itinerary again. Read Less
Sail Date April 2019
I mainly decided to take this cruise because I wanted a longer trip (10 nights) and I wanted to go to both Bermuda and the Bahamas. The downside to this was going with a smaller ship. The ship itself was fine, but the activities on-board ... Read More
I mainly decided to take this cruise because I wanted a longer trip (10 nights) and I wanted to go to both Bermuda and the Bahamas. The downside to this was going with a smaller ship. The ship itself was fine, but the activities on-board were pretty poorly run. As far as the ship, I thought it was very nicely updated and clean. I had a basic interior room, but it was very clean and spacious enough for two of us. I loved the bathroom and the larger shower. Most cruises I've been on have a small stand up shower but this was double that. All the rooms on the ship seemed to be cleaned and kept very well, and you could tell it had been refurbished recently, although built in 2006. Unfortunately, the activities on the ship I thought were very lackluster. There is a lot to do each day, but having been on larger ships, the staff made the games and events more fun. Most of the games and events on the Pearl seemed as if the staff was just there for a paycheck. Hardly any excitement was built and some of the games were super short and unorganized. It was like the staff hadn't put any preparation into it. I found this was the same case with some of the meetings. We were told on Great Stirrup Cay day that we could pick up tender tickets on a first come first serve basis at 8am, so I got there early to be one of the first off the ship. Everyone showed up at 8am and the staff just let everyone bombard the ticket table as soon as 8am hit. No line, nothing. After the staff recognized the chaos, they had people form a line but paid no attention to the fact that people had come early and didn't care that they'd end up way at the back of the line (so people who showed up at 8 got earlier tickets than those who came early). SO unorganized and inconsiderate. That was the cherry on top. We also went to bocce on Day 1 and it was basically a very unenthusiastic throwing of bocce balls around the lounge, lasting 2 minutes and then we were told we were done. Those are just a couple of small examples of how poorly run the activities were. The shows in the theater were very good. I was only able to attend 3 or 4 shows though since for some reason, whoever builds the schedule decides to put all the good things at the same time at night. The final karaoke competition on the last night was put at the same time as the variety show, the final game show and the final dance party, making it impossible to attend more than one if you wanted to. This happened on multiple nights. I thought the dining was great. Having been on Norwegian before, the food was extremely similar, but still good and a variety of options. I can see getting sick of it though if cruising Norwegian often. The service in the dining halls was impeccable. I loved the hostess - she was the best and very hard-working. There were a couple nights where service was slow, but it didn't really bother me much because all the servers were really attentive. The dance parties with the live band were fun, but way too short. The music was very old and outdated, but I guess that was their theme. I wish they had played more modern music. They did the dances for like 45 min and then moved everyone who wanted to continue to the tiny lounge in the back of the ship. Most people stopped there because there was no room to really have much fun. I did not like that at all. It felt like those who wanted to stay up and party past 11pm basically had to go to bed or suffer through a boring DJ in a tiny lounge. The ports were a lot of fun. I had never been to Bermuda so that was great. I had been to the Bahamas, but only once and I was really happy they stopped at the private island. The only other thing I didn't like off the top of my head was the buffet. It was very generic and not much variety. So overall the activities were super boring and unorganized, but because of the stops and company I had fun. If you want fun events to attend, I'd recommend a larger ship. Norwegian Breakaway was phenomenal. If you're more on to lay out in the sun and have drinks and for the ports, then the Pearl is fine for that. They just need to make their activities and games more fun. Read Less
Sail Date April 2019
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact ... Read More
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact same menus. What a waste. Food average. Never had shrimp cocktail, properly made Italian food choices. Desserts and appetizers good. Rooms were adequate, our room with a balcony was great (however, they never cleaned the balcony surround enclosure, hard to see out if you were seated. Bed was comfortable and our steward “Roberto” was the nicest employee on the ship. Everyone else on cruise was for the most part not friendly or helpful. If u asked a question about almost anything they didn’t know!! Or they just ignored you, They did not know what seltzer was! Really with all those bars on board! Did not keep after the public areas. Had to leave our coffee cups and glasses on tables cause there were no receptacles around to dispose of trash. Four hours after I left a glass, the same one was was still there, unbelievable! The places we visited were great, no problem there. Would we cruise the Jade again, never! Also, not nearly as beautiful as all other ships! Also could not hear any announcements in the staterooms, channel 24 on TV was supposed to have this service available as per cruise director. We had to argue with personnel on board to get lounge chairs they had tied so we could join other guests on deck. Deck Stewart claimed it was not his decision to untie and place those lounges! The cruise cost us a lot of money and we all felt we were not treated as well as other cruises have in the past. Read Less
Sail Date April 2019
With over 15 cruises on various ships and companies, we decided to take the NCL Pearl from Tampa to New York 9 April 19 with some close friends. First impressions are often lasting impressions. Early impression embarkation was very ... Read More
With over 15 cruises on various ships and companies, we decided to take the NCL Pearl from Tampa to New York 9 April 19 with some close friends. First impressions are often lasting impressions. Early impression embarkation was very inefficient. We were asked to be at the ship at 11:00 which had us in line to board the boat for about 60 minutes. Then allowed to board our rooms were not available for another 90 minutes, so we went to the buffet and had some lunch. No worries at this point but caution lights flashing. The ship was in great shape both immaculate and maintenance up to expectation. It's a beautiful ship in all respects. Not overwhelming like the mega ships but large enough to not feel cramped. Got to our room, which usually you have a Steward there to say hello? We didn't meet her till that evening. Our room Steward was very nice, worked hard throughout the 11 days to make our trip outstanding in every detail. She seemed to work throughout the day to get all the morning cleanings done and into the evening to get the turndowns service complete. It was evident that the ship was short cleaners because she seemed to have a large number of rooms and no help to clean them, so rooms were not finished past 12:00 am and almost 9:00 pm. Her attitude was always happy, but you could see she was tired. We took good care of her at the end of the cruise to say thank-you. I am sure with all the new ships in the business, keeping qualified people must be a real chore. Spa - We bought the spa package and loved bubbling every day. Open and airy and very large with segregated men and women areas for saunas and common areas for bubbling pool. It was never crowded which they said to be only selling spa area to 100 couples. Not sure they made it to 100 couples because it was $23 per day per person or $239 for the spa per person. If you are into spa relaxation pools, this one was one of the best. Food: During this cruise, we purchased the package of 3 upgraded restaurants which included the Cagney's Steak House, La Cucina, and Le Bistro. Cagney's was outstanding and more food than anyone should eat, La Cucina was ok, and Le Bistro was also exceptional in the French tradition. La Cucina earned a disappointing OK because the food choices were standard Italian fare without the flair. With a $30 upcharge for the meal, they were offering essential Italian cuisines like Spaghetti Carbonara and pizza. Clearly, NCL wants people to eat in restaurants. Much of what was served would have been a part of the typical dinner fare 5 years ago. Buffett - standard buffet you experience on any other ship. For breakfast, the standout was plenty of "ripe" fruit and omelets. They ran pretty much the same breakfast menu for 11 days. I was disappointed they didn't have smoked salmon which was served on all other cruises we made with other ships (even Carnival). Lunches had some variations but mostly revolved around different ethnic foods of burgers, hotdogs, pizza, Indian, Asian, and salads. Plenty of variety and the food was well prepared. It was ok. The excellent pizza was in La Cucina which was closed at lunch which should have been open for pizza like on many other ships. Italian food is simple but needs work on this ship. Dinners when not at a specialty restaurant we went either to the Summer Palace, Indigo or Lotus Garden (Asian). This is where the cruise hits the rocky shoal. Summer Place and Indigo share the same menu which Indigo allows shorts to be worn. The food and menu were utterly uninspiring. They need a new chief. The food was not prepared well with many of the cooked vegetables served mostly raw. Deserts were ok and much better on the buffet…Never a soufflé. Crème Brule was mass produced and tasted that way. The ice cream had ice crystals which implied it had melted and refrozen. (While docking I counted 90+ containers sitting on the doc to be loaded for over 30minutes. I am sure it sat till it could be loaded into the freezer…Humm Ice crystals. The best thing on the menu was the New York Strip which was always served as ordered but with French fries instead of a baked potato. Common this is not Europe. I asked for crumbled bleu cheese which seemed like a difficult request. There was no special meal like lobster or crab over the 11 days. It was just ok and a complete disappointment at every level except the servers who worked hard to overcome the shortcomings of the kitchen. The buffet is better for eating. The benefit was we were not tempted to overeat trying different dishes. Clearly, their marketing was to drive you to the specialty restaurants to get that extra $30pp upcharge per meal. Beverages. When we booked our room as part of the incentive package, we thought the beverage package was included in our mini-suite until we found out that it was not included. The mini-suite we picked based on all the marketing we thought the drink package was included until we read the tiny font 6 writing (pointed out by our booking agent after we booked and made a call) on the contract that said it was not Included. So, the marketing included on the website beverage package then when we booked, we found it not included. So, we bought our drinks for ala-cart. The prices were crazy high. You ordered a soda – Over $4.00. You requested a basic Mic Ultra beer – Over $8.00. Mix drink from $12 to $18 with 20% gratuity. The bottles of wine at dinner were reasonable if you added in their corking fee. So, a standard $12 bottle was $38. Lastly, you could not bring on any of your own soda and water to ensure a captive beverage audience. You could bring as much wine as you want but need to pay a corking fee no matter if you drink it in your room. They should really rethink their alcohol and beverage policies. The ala-cart beverage prices definatly made you reconsider that third drink. Ports are the same ports of the Caribbean every cruise. They all pretty much look the same. Get outside the cruise area, plenty of traffic and trash all over the place. I blame this on cruise ports excluding many local businesses who don't benefit from the ships. Keep the money at the cruise ports run by the cruise lines. Plan on a Caribbean cruise for the sun, warmth and shake off winter …Mission accomplished Overall for relaxation, the cruise was perfect. While there were some real disappointments (food), the people were fun, entertainment was great, and the staff was excellent. Promenade deck made it simple to get my 3-mile walks per day. Managing your caloric intake was not a problem because of the food. If you're looking for a step up NCL is not the place to be. If you're looking for 11 days of partying with unlimited drinks and an excellent buffet as your benchmark, NCL does a great job. Not sure we will travel again on NCL unless there is a compelling itinerary. Read Less
Sail Date April 2019
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was ... Read More
We chose this cruise because we have never been on NCL. The wife and I were just looking for a relaxing getaway which is what we got. It was an older crowd which we enjoyed. The service was always great. The downside was definitely the food. We had one good dinner out of three. My wife’s best meal was her omelet for breakfast. I expected a bit more food wise but everything else was nice. Just when I cruise I normally expect to eat pretty good the entire time. The one night that was good was one of the paid restaurants. The other two nights we ate in the main dining room then an included restaurant. The drinks were great. We paid extra for the top shelf. They poured a great drink and were always on top of it. Walked around handing out beers at the pool so something were didn’t even have to get up. In all I would try NCL again just have expectations to pay additional for all three dinners. Read Less
Sail Date April 2019

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