This experience could have been so much more. There is not a piece of paper on board, and when the phone app does not work, you cannot figure out what restaurant venues are open, when they’re open and their menu is only accessible with a QR code. That said the same applies for booking shows. In addition, there is no way to look at a menu and figure out where you might want to have a drink or ...
This was my first cruise ever in my life and will unfortunately be my last! I was very discouraged in so many things on this ship. First the check in process in Galvaston TX was a cattle call with no organization and the agents were rude and just screamed at you for you to get in line. That was the first impression. The food was good as long as you ate in the resturant every night. The rest of the ...
We are platinum members on Princess. We were again advised to buy a plus or premium package with our cruise. We had done this last year (same ship, same month) and all was ok. We are not big drinkers but do enjoy wine with dinner and a few cocktails while cruising. We purchased the plus package. $7000 later we boarded our ship. Our deluxe balcony room was our first disappointment. If u sit on the ...
I Booked an 11 day cruise nearly 1 year ago along with 5 other families. From day one, whenever any of us called customer service we were given conflicting information to various questions. IE: drink packages...does the dining room have tables to accommodate 12 in our group.
Obviously their representatives do not know your product well enough too give the same answers.
I searched and ...
We choose this cruise for a family cruise (3 couples) because of the price and itinerary.
We have sailed with Royal Caribbean, Carnival and Celebrity in the past.
First of all the Divina is a beautiful ship. But dysfunctional. While everything is pretty to look at it has a layout and design that wastes a lot of space making for overcrowding everywhere. Huge areas are reserved for suite ...
Hello,
I wanted to share my experience with MSC Divina and the dissatisfaction, disturbing confusion, conduct from the ships officers and being understaffed.This my first and last time that I cruise with MSC. Over the last 6 years I’ve taken 8 cruises. Firstly I want to let you know that the staff treated us well and worked hard despite being understaffed in every aspect. All bar areas had 1 ...
We took a B2B cruise on the Divina from January 20 to Feb 6. I’ll be honest, this was our test cruise to see if we would ever book on MSC again after many problems with their IT and two previous bad MSC cruises. One was at the start of COVID and the other was March, 2022. We have sailed twice on the Divina pre-COVID (five star reviews) and enjoyed our trips but this one was a major letdown in so ...
I wanted a short cruise departing from our home town. For two days we had no hot water. My son had no hot water for the entire cruise. Most of the staff had no idea what they were doing. The wait at every bar was very long. Since the imposition of gratuities the staff had no incentive to work faster. The food was mediocre at best. If you asked a staff member for assistance they would nod and go ...
Chose this cruise last minute as we were in Baltimore. Its been a few years since we sailed Royal. We are Emerald members. This old ship should be seriously docked permanently. the ship is rusted and smelly. Carpets need to Our cabin was next to a Utility room and every night we heard rumbling noises from our shower. And the smell of sewer. Bringing this up to our attendant and Guest Services was ...
I choosed this because it was a new ship however the food was terrible in the Buffett, the security on and off was way to easy, there were no morning announcement in your state room they didn't give us face clothes half the time, the elevator roared when opening and closing, our balcony porch had a crack in it, nothing really intersting. I think they could of done better, the msc seaside had cheap ...