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Cruise Ratings
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Sail Date: February 2019
We chose this cruise because it was the Music City Concert Cruise. We didn't care which ports we were visiting because for us it was all about the concerts we were going to hear. It started from the beginning - with embarkation. ... Read More
We chose this cruise because it was the Music City Concert Cruise. We didn't care which ports we were visiting because for us it was all about the concerts we were going to hear. It started from the beginning - with embarkation. Due to an accident on the roadway we did not arrive at the ship until after 2:00pm. We had to carry all our luggage on ourselves. Thankfully we were able to go directly to the cabin and leave the luggage. The cabin was just about what we expected for an inside cabin. The carpet needed to be replaced as it was very stained and dirty. We went up to the Lido deck to have some lunch. The buffet was completely closed as was every other place to get any lunch. The only place with any food was the pizza place - with a line wrapped around the pool. You didn't get to order what you wanted - you took whatever came out of the oven next! This ship is OLD, very dark and extremely dated. I couldn't decided if the windows were extremely dirty or just so old they were marked. There was lots of heavy dark metal scroll work and the colors were terrible. Areas of the ship smelled of mold and sewer. This smell never did go away - it was there day after day. I felt sorry for the passengers who had cabins in that area of the ship. The service was very good. It seemed that all the staff went out of their way to try to please because they knew the ship was so bad. They all worked very hard to make sure we had everything we needed or wanted. The food in the dining room was surprisingly good. There were not a lot of dessert choices, but the chocolate molten cake was amazing! Also, the steakhouse was beyond great - the shrimp in the shrimp cocktail were huge. We had the 9 oz filet and it was grilled to perfection. The cheese cake was soooo good and was huge!! There was enough to feed four people. We did not engage in any of the activities on board as we were attending the concerts. Also, we only went to the "Love and Marriage" show - which we left. I understand this was for "mature" audiences however, simulating sex acts on stage is inappropriate for any age. We understand that Carnival is the "party" cruise line but again no class at all. We did not leave the ship as we had just been in Nassau in October and it was to cool for us to do any water type activities while at the island. Will think long and hard before going on another Carnival cruise. Maybe in a year and on a larger, newer, ship. Read Less
1 Helpful Vote
Sail Date: January 2019
This cruise was booked last minute. We decided to sail out of Charleston SC for the first time. Usually sail out of Baltimore or one of the Florida ports but decided to try Charleston as it was only a 2 hour drive from home. Was a little ... Read More
This cruise was booked last minute. We decided to sail out of Charleston SC for the first time. Usually sail out of Baltimore or one of the Florida ports but decided to try Charleston as it was only a 2 hour drive from home. Was a little concerned after reading reviews of the port and the ship. Have sailed on this class ship before so we were somewhat familiar. We arrived at the port at our assigned time of 1130 and there were no lines. Dropped off our luggage and got into the pay to park line.This line seemed very unorganized. the people taking your credit card just kind of walked around complaining about there job.Thankfully the lines were short. Were directed to the parking lot took the shuttle to the terminal. Have to say this the crappiest port I'll ever sailed out of.The area looks like it should be condemned.What an eyesore. Check in was easy and fast and we were soon on the ship having lunch. Went directly to Guys Burgers,and had a great burger and then to the pizza place. Pretty good pizza.The deli also had good sandwiches. By this time the buffet was getting very crowded so we left. Most of the cruise we could not find a seat in the buffet. The weather did not cooperate as was cold except the one day in Nassau.Went one time to the dining room for the Sea day brunch. This is 95 % breakfast and 5% lunch. Not a lot of variety there and if you are hungry just order 2 of everything because the portions are very small. Never went back for brunch! Had anytime dining for dinner never had to wait. Service in dining room was ok. The food was kind of hit or miss.Our cabin was a basic outside cabin and we had enough room. The cabin guy did a good job.Shows were ok and the comedy shows were great. Did self walk off and were driving home at 8 oclock. Bottom line if you are looking for a cheap no frills cruise this is it. I will give the Carnival Sunshine a try when she arrives in Charleston later this year. Every one seems excited about that. Just remember you get what you pay for. Read Less
3 Helpful Votes
Sail Date: January 2019
After standing in line for 30 minutes on three different occasions and a phone call between my travel agent and Royal Caribbean that was over an hour long on the fourth day of the cruise it still took them till day six to honor my perks. ... Read More
After standing in line for 30 minutes on three different occasions and a phone call between my travel agent and Royal Caribbean that was over an hour long on the fourth day of the cruise it still took them till day six to honor my perks. I was only given 1 1/2 hours to make it to the spa to take advantage of the complimentary treatment that was part of my cruise package. We were not able to use the Johnny Rocket's perk since they didn't validate it till the last day. You would think that speaking with four different guest services representatives that they could have fixed the problem a lot sooner and not taken up my vacation time. Our cabin steward was rude and we didn't get a clean glass for four days. One of our cabins had a problem with the safe and called guest services. They were told someone would be right up. After another call the next day, someone finally did come. I booked three balcony cabins together at the same time and they sent two of our party of seven to a different dining table. We missed having dinner as a full group the first night. Other than the food and wait staff in the dining room being great, I was not impressed with my first (and probably last) Royal Caribbean experience. Read Less
2 Helpful Votes
Sail Date: January 2019
Signed up for this cruise because Baltimore is only like 2+ hours from our home... easy commute...easy on and off... But this ship is tired, worn out and should be put out to pasture.. (or where ever old ships go to die!).. The crew was ... Read More
Signed up for this cruise because Baltimore is only like 2+ hours from our home... easy commute...easy on and off... But this ship is tired, worn out and should be put out to pasture.. (or where ever old ships go to die!).. The crew was nice.. still too much pressure to give them good reviews..always reminding you that they need 10's... The food in the main dining room was again just mediocre.. same ole same ole.. Disappointed by the downgrade of the Cafe Card..not letting us get our frappuccino's.. :( They did give us our money back which was great.. Again forcing us to upgrade to you high end drink packages. We did go to Chops Grill.. always our favorite but was also disappointed with that..Food remained OUTSTANDING but we were definitely in the walk way to the grill which was very disappointing.. with waiter and waitress dashing past us. Took forever to get our food while others around us were served and we were still waiting. Really took away from the specialness of this fine dining.. Even with the minor problems it still was a special time away.. destinations were great..shore excursions were great.. weather could have been better but you can't fix that!! Again thanks for a great vacation!! PS Special shout out to the Best Western on McDonnell Street for their park and cruise package.. Great price..great shuttle..always a pleasure!! Read Less
1 Helpful Vote
Sail Date: January 2019
We have not sailed on Carnival for the last 13 years. We actually started off on Carnival for our first 3 cruises and then we moved up to Royal Caribbean starting off with the 15th sailing of the Freedom of the Seas. We have stuck with ... Read More
We have not sailed on Carnival for the last 13 years. We actually started off on Carnival for our first 3 cruises and then we moved up to Royal Caribbean starting off with the 15th sailing of the Freedom of the Seas. We have stuck with RC ever since that sailing with the exception of one Disney Cruise in 2008, which was also very nice. With that said we will not be coming back to Carnival again. The service was horrible on the ship. Only one time the entire cruise did a service person ask if they could take away the dirty dishes from our table. The wait staff was slow and lazy and that is the kind of thing you get when an 18% tip is automatically added into a drink order. I think if the tip was discretionary then the service would be better. The buffets were horrible. But, I do have to say that I did like Guy's Burgers, the BBQ and the Pizza. Those were the food highlights for me. I saw way more drunks on board than any other of my 11 previous sailings on an ship. But, I guess that may be due to it being a 3 day getaway. We booked this cruise to take my expose my nephew to cruising as a treat. He loved it, but I guess that is because he had nothing to compare it to. I was okay with the size of the room also. The comedy club was good but the theater show performances were very below average with performers who looked like they were bored. I know the audience was. They were a perfect example of what most people think of when they think of cruise entertainment. But, that is not true on other lines. I would just rate the whole experience as okay. The ship is worn and dirty and needs to be shown some love and care. We made our trip fun and just had to laugh at the things we didn't like until we go on Royal Caribbean again in 2 months. I guess this would be okay for a brand new cruiser who just wants a cruise experience. Read Less
Sail Date: January 2019
I have cruised with Carnival twice out of Charleston, SC both times on the Fantasy. I was cruising with a consummate cruiser who has traveled countless of times with Carnival and Royal Caribbean. She found a great deal with Norwegian and ... Read More
I have cruised with Carnival twice out of Charleston, SC both times on the Fantasy. I was cruising with a consummate cruiser who has traveled countless of times with Carnival and Royal Caribbean. She found a great deal with Norwegian and we decided to do a GIRLS cruise so she could try out Norwegian which many people had bragged about over and over. She and I were both very disappointed and do not plan to cruise with this company again. 1. Online presence. Their website is unnecessarily difficult. It is 2019 and it makes no sense that some of the information was so hard to find. I also felt there was a lot of bait and switch with upgrades, special offers, etc. In the end the price really was not especially low and I regretted my purchase. Carnival's website is a lot friendlier, attractive and informative. 2. Customer service. When I had questions I tried to chat online and ask but it was only available at really odd times so it was not reliable. The website did not give me the thorough specific information I was seeking. I tried calling and when I was connected, instead of getting a professional, I got a traveler who had agreed to answer questions, which was quite odd. She was very disinterested and only spouted the same stuff that was online and really was not helpful. Again, Carnival was very helpful and their agents were so excited for me even when I sailed one of the cheapest routes. Embarkation on Jade was a joke. We arrived at 10:30 AM as our instruction told us to. In tiny writing I finally noticed boring was at noon. While we got checked quickly we were funneled into an airport looking waiting room. We were packed in like sardines. The bathrooms were filthy and no one wanted to take responsibility for it. The drink vending machines were inoperable and there was nothing to drink for hours. Finally they brought us cups of terrible tasting water and what seemed like very watery crystal light. It was 1:30 PM before I was allowed to board and I was in GROUP 3! I have no clue what time group 23 got on. Once on NOTHING was ready and the bars were limited. Everyone was hungry and was at the buffet which seemed to be serving leftovers. There were not enough tables so people sat on the dirty floors. I should have known this was the beginning of a bad trip. 3. The cabin was fine. I did like how there was more room for your stuff. I loved the little shelf next to the beds where I could keep things, there were more hooks for hanging your clothes and just a bit more room in the shower. I liked that there was shampoo and body wash installed on the shower wall. The towels were nicer as well. The beds, unfortunately were smaller and I could barely turn over. They were like super singles not twins. Our toilet stopped flushing twice but was fixed quick enough. Our sink also stopped up twice but was fixed but not as quickly. 4. The service was spotty. The porter was nice and did his job fine. He was not around a lot but I can't complain. Once he realized I loved towel animals he left extras which was sweet. The bartenders were interesting. I found a great one in the atrium and I frequented there. But there was one that was downright rude. Others were just "there". No one was overly friendly and even when you asked for help many of the staff would answer simply "I don't know" or stare at you blankly. I did not feel special at all. The waitstaff was the same. Some were attentive and sweet and others were just rushing you to order and be done with it. 5. Entertainment and activities were very limited and boring. I don't expect over the top expensive day activities but some were laughable. They had paper flower making and it was basically tissue on a wire- like something preschools would do. They did not have enough scissors for the people who showed up. The trivia was typical and fine, but it does not take much for that. I will say their "house band?" from the Philippines was good but they played EVERYTHING EVERYWHERE so that got old. I caught one show - an aerial act and while they were VERY talented the sexual overtone of some parts of it was a bit too much and I AM NOT A PRUDE. I loved that they served drinks in the auditorium. The seating was very nice as it was staggered and stadium style so everyone could see without obstructions. 6. One of our ports - the one I was really looking forward to, was cancelled because high waves made tender impossible. That was not Norwegian's fault but they were poorly planned for entertainment while we were stuck on the boat. The casino was smoky and at least 2 of the hot tubs and one of the pools was inoperable most of the time. There were also not enough seating and we were only at half capacity. I can't imagine what it is like at full capacity. I did not do shore excursions. 7. Dining was the biggest disappointment. I'm not hard to please as I enjoyed Carnival Fantasy's food even though it was not that amazing. I have heard nothing but great praise about how Norwegian food was above the rest. They had just changed the menu so I was really looking forward to it. The main dining room had very few seafood choices which surprised me. The bacon wrapped shrimp was the only thing worth mentioning as decent. The dessert was such a fail that we only ordered it once. When the lava cake comes out looking like a Little Debbie brownie with absolutely no "lava" and a tiny scoop of ice cream you know it is bed. The creme brûlée had barely seen a torch as there was maybe 1/8 of it with the crispy crunch. It was also barely 1/4 of an inch thick. By BFF's beef and chicken were no better. There were a lot of pay as you go restaurants so I wonder if they make the food not as good in the complimentary areas so you are forced to dine and pay. We tried the Chinese place and the only good thing there was the steamed dumplings. The buffet was a fail other than the crepe station. THOSE WERE THE WINNERS - excellent - only sweet options but they were fresh and delicious. I ate them several times. The best restaurant I would say is O'Sheeans. Their wings were good and their shepherd's pie was good. Breakfast was average no matter where you went. Although that ended up being the best meal of the day always. Oh, and the french fries. Thank god for the fries. They were good. I don't go on cruises to pig out but it was nice on Carnival to sit down and be served good food. Norwegian was an epic fail. I did not hear anyone praising the additional pay restaurants so no clue if they are better. So for two adult women who had a all you can drink program - we did not enjoy it. I would also not pay full price for the drink program. It was hard to drink $100 work of alcoholic beverages a day. That is how much it normally costs. I paid only $20 a day and I would say it was barely worth it. There is usually a line at most of the bars. Some of the drinks were great but depending not he bartending they could be subpar. I think they want you to be drunk so they can hopefully make you forget how bad this cruise really is. I can not recommend this cruise to anyone especially if you have kids. There is VERY little for kids to do. Also if you have more than 4 people in your group you will find it very difficult to get seating anywhere but buffet. Read Less
2 Helpful Votes
Sail Date: January 2019
We were looking forward to our first cruise and were very dissatisfied with Royal Caribbean! The food was terrible, staff was attentive but not knowledgeable about the cruise, ship was dated and the buffet needed to step up hygiene ... Read More
We were looking forward to our first cruise and were very dissatisfied with Royal Caribbean! The food was terrible, staff was attentive but not knowledgeable about the cruise, ship was dated and the buffet needed to step up hygiene practices i.e. staff cleaning tables used the same rag to clean multiple tables. The cabin attendant was very good and delivered on all our requests. The gym was small, very crowded and took a yoga class which was very full and had to avoid others in the gym while doing poses. The trip to Havana was educational and interesting but can can be completed in a day. The stop in Nassau is good for shopping but was not interested in the excursions since we already stayed at Atlantis. I would consider going on another RC cruise in the future but on a newer ship and in a larger cabin with a different venue. Read Less
Sail Date: January 2019
Our overall rating of this cruise is poor; however, not completely the fault of NCL. We have not taken a true vacation in about 13 years, so we were extremely excited about this vacation. Unfortunately, weather did not cooperate. The ... Read More
Our overall rating of this cruise is poor; however, not completely the fault of NCL. We have not taken a true vacation in about 13 years, so we were extremely excited about this vacation. Unfortunately, weather did not cooperate. The entire cruise was battered with high winds and rough seas, so much so that we could not stop at our second destination, Great Stirrup Cay, NCL's private island and the one destination we were looking forward to the most. We recognize that NCL does not control the weather, and the decision to bypass GSC was made for the safety of passengers. On the ship, we found the food to be mediocre, at best, and with few exception, the staff of the restaurants were inattentive and just went through the motions of serving tables. Seems the industry standard is to pay a set fee for gratuities; however, doing so results in the staff providing average service. We dined 11 times in 5 of the ship's restaurants and purchased drinks 4 times from 3 of the ship's bars. We had only two waiters who were spot-on attentive, accommodating, and gave us the sense that we were valued guests. Even though you are charged gratuities (i.e. service fees) at a set rate p/p/d, a 20% gratuity was further added to drink purchases at the bar...seemed excessive. We did not spend much time on the ship's decks, as much of the forward of the ship was roped off because of wind most of the times we ventured out. While some of the promenades remained open, the wind made it uncomfortable to stay out for long periods of time. As for entertainment and shows, the comedian (Landry) was hysterical, and the aerial acrobats were incredible. The musical acts were fair, though there was a couple who performed in the atrium who sounded pretty good. The crew hosted a fair number of trivia challenges, bingo, and other games which were interesting to watch and participate which helped pass the time during our unexpected day at sea. The cabin was comfortable, but paying extra for an obstructed view is not something we would recommend. For the extra we paid, we expected to be able to see a little more than we could. We would recommend avoiding the casino slots...payouts were minimal and infrequent. We did not play any table games, but did get sucked into the blackjack coin mover game which we found entertaining, but frustrating in a fun way, but you could stretch $40 a lot longer than on the slots. We did enjoy the kayak excursion in Key West, purchased through NCL...Brian and Lindsay were laid back and entertaining. Atlantis at Paradise Island was nice, though the rest of Nassau was unimpressive. We did purchase, through Orbitz, a Nassau tour excursion, which we do not recommend, and a day pass at Atlantis, which was pleasurable...decent aquarium, good lunch, and nice beach...we did not purchase access to the water park, but expect it would be worth it, if you are into that sort of entertainment. We did not use spa services or engage in "fitness" activities so cannot comment on those amenities. Guests who were not already nauseated from the rough seas could easily become so listening about "free money" from the Cruise Next salesman, Andre...that guy was everywhere. If you are looking for an on-ship roller coaster, rock climbing, zip-lining, parasailing from the deck, or water slides on the pool deck, the Norwegian Jade is not the ship to take. In our opinion, the Jade is geared toward an older clientele seeking a more quiet, laid back cruise. As mentioned above, some factors leading to our rating was beyond the control of NCL, but disappointing nonetheless. Having been excited about a long-awaited (and expensive) vacation, the overall experience was a let down. In the event that we choose to do another cruise, we would definitely choose a different itinerary, and likely a different cruise line...just to be able to compare one to the other. Read Less
Sail Date: January 2019
I have been on another cruise and can only compare with the other one. Overall; ship, food. layout and entertainment were better on the Royal Caribbean Cruise ship. PROS: -The drink package and internet package that came free (after ... Read More
I have been on another cruise and can only compare with the other one. Overall; ship, food. layout and entertainment were better on the Royal Caribbean Cruise ship. PROS: -The drink package and internet package that came free (after a room upgrade - a little bit misleading) were nice -Boat was clean -Lounges were very nice -Cruise director was entertaining -Basic cruise price CONS -Hard to figure out what activities were going on if you did not have the daily agenda with you ( Be nice if it was on screens by the elevator -Instructions on restaurant hours were not clear -No big Screen on Deck -only 2 small pools and hot tubs always full -Dinning room of buffet was full all the time, had to eat standing up twice... Terrible -They are after the money to upgrade everything, but quality is not a match. -No bed of shell chairs to relax in -Wanted to spend a day by the pool... No chairs available... I would not go back to the Jade. Read Less
5 Helpful Votes
Sail Date: January 2019
My Husband and I recently returned from a four night cruise on the Carnival Liberty on January 20th. We have been on some ten previous cruises, mostly on Carnival. This was our worse experience on a Carnival cruise. Let me start by saying ... Read More
My Husband and I recently returned from a four night cruise on the Carnival Liberty on January 20th. We have been on some ten previous cruises, mostly on Carnival. This was our worse experience on a Carnival cruise. Let me start by saying it was not ALL bad. Here are the things that Carnival did well. Embarkation was quick and smooth. From the check in to the ship was maybe twenty minutes. We parked off site at Parc and Cruise- which we highly recommend. They provide great service and we would use them again if we leave from Port Canaveral. Our room steward was awesome. We were on the seventh deck with an inside cabin. Artewan always kept our cabin clean and replaced our towels often. The gifts I had pre ordered were in the cabin when we first got there.My wi-fi package was up and running by the evening. I just purchased the social plan (It's $27 total for the cruise) We were given two 1.5 liters of water complementary in our cabin as gold members. The ship is older, but was clean and pools and hot tubs were always open and not closed due to any maintenance issues.Our favorite hot tub spot is all the way forward on deck 14, part of the serenity deck. The show flick was excellent.Entertainment was a highlight, very good musicians. The life boat drill went smooth and Chris our muster drill leader made it very fun. If you have any issues with standing for a long time, arrive later for the muster drill. Last year on the Conquest, I almost passed out during the muster drill as we were stuck up against the wall of the ship, because we were one of the first ones to arrive to our muster station. (the musters are done outside on these ships) Debarkation went smoothly despite a storm in the area, that delayed our leaving the ship. We did not use self- debark, but waited in the aft pool area and then on the promenade desk overlooking the atrium. We were off the ship quickly once our zone was called, picked up our luggage, through customs and out the door to meet our shuttle from Parc and Cruise. Parc and Cruise had our car waiting for us under a covered awning so none of our luggage got soaked in the rain, -great service. Nassau was our first stop and we chose to walk to Senior Frogs for lunch. We had the nachos and wings (They have free WiFi there as well) We did a chocolate tour at Graycliff chocolates. It was very interesting and we got to sample the chocolate as its being processed. It's not a Carnival excursion, we just walked there on our own and you can ask to take the tour. It's $10 per person. Princess Cays was the next stop and the worst. It is over rated. We have been to Half Moon cay, Coco Cay.,Grand Turk, and Little Stirrup Cay, before to compare to as far as private island experiences. There are many small shops near the beach area. One large shop sells souvenirs and shirts and anything else you might have forgotten and takes sign and sail cards as payment. The other shops are owned by locals so bring cash. The beach and water was too cold to enjoy.It was very windy when we were there and cloudy. We had booked the dune buggy excursion. originally it was scheduled for 1:30, but we were notified via the Carnival Hub app that it was rescheduled to 11:30. My advice is to get the free app. and check it often, as we never received any info otherwise about the time change. It was fun, but not worth the money ($179 per buggy) as they no longer take you to the lighthouse point, just a beach and the ruins of an old church. The town or hamlet you drive through is not the most scenic. It looks a bit run down and many houses there are abandoned. The ride is rough! My husband drove and I'm, glad he did, The steering is manual and you really have to fight the wheel, especially on the washed out and rough dirt road. It was very dusty the day we went, and we were given dust masks, but wish we had worn goggles as the dust gets in your eyes as well. Now to the bad.... The food was the worst I have ever had on a cruise. The barbecue on Princess Cays was terrible. Under cooked hamburg and chicken. Cold rice and cold sauteed vegetables and cookies and fruit. We tried to eat it but couldn't. My husband had a hotdog that was also ice cold. I had read other reviews from past cruises who said the same thing- I thought they were just picky people, turns out they were right! eat on the ship! The main dining room has been cutting corners on Carnival over the past few years-like no lobster on elegant night. Steaks have a $20 surcharge on them. On our last night of the cruise my husband had mahi-mahi which did not even look or taste like it. It smelled rancid and he pulled no less than five bones out of. I had fried chicken which had two small wing like pieces-I couldn't really identify what part of the chicken they were- and a half-dollar size dollop of mash potato and two, yes, only two broccoli flowerettes. We ate at the steakhouse on the second night of the cruise. It is an additional $38 per person charge. It was delicious, but I regretted it later as later that evening I got violently ill. Once everything I ate came up I felt fine. Sorry if that offended anyone, but I have never had that kind of experience before after eating on a cruise, and no it wasn't a virus or anything or from alcohol either. On sea day we attended the afternoon tea in the dining room. The scones were great, but didn't want to pay 1.95 per tea bag if we wanted to choose a tea from the wooden box- I remember when it was free. The service was bad, as a waitress reached across my plate as I was eating my cake to serve my husband. It made me wonder if the Liberty is a training cruise? We also had breakfast one morning in the dining room. I had the blueberry pancakes. I can't understand how anyone could mess up pancakes, but they did. it was like they forgot to put all the ingredients in the bowl. They tasted like paper. Very bad paper. The service was okay, but once they poured the coffee, they never returned with any more.Once again made me think the waiters were new to serving or something. I have to shout out what was good about the food service onboard- the burgers were good, the breakfast burritos and omelets were awesome. Overall the buffet on the Lido was good. Our head waiter Shawn was great,He always remembered to bring our drinks. It was mostly the quality and quantity of the food that was lacking. After having been on many Carnival ships before, I can compare with, even a cruise this past February 2018 on the Conquest, this cruise was a big let down. If it is your first cruise, you probably wouldn't notice, but it is making me consider my next cruise on a different cruise line.I should have listened to the reviews, before I booked about the food on the Carnival Liberty. Believe me we are not picky people, and we have enjoyed the dining and food on previous cruises and expected the same with the Carnival Liberty, but it disappointed us. Read Less
1 Helpful Vote
Sail Date: January 2019
The childrens program for 9-12 is awful and there was no clear schedule so even if there was something of interest you had no idea when it was going to occur. You need a reservation to do anything fun and you only get to do them ... Read More
The childrens program for 9-12 is awful and there was no clear schedule so even if there was something of interest you had no idea when it was going to occur. You need a reservation to do anything fun and you only get to do them (iFly, North Star) once per trip. The lines to do the activities in the seaplex (bumper cars, roller skating, trapeze) were really long and only some people could participate. the Royal IQ app didn't work to make reservations for things at all so the Guest services always seemed crowded. On the plus side the room steward was very nice as was the majority of the staff. Only ding on the staff were the ones who should have been the best, the activities team. they just seemed not invested in what there were doing and unless they were running the activity they were just putting in their time but not their energy. Also they didn't plan well for the weather issues, not dinging them for skipping Coco Cay but they should have responded with more activities for a broader range of ages and intersets, there were no changes made to reflect the cold and how it would be keeping people inside more. I seriously doubt we'll do another Royal cruise after this experience. Read Less
3 Helpful Votes
Sail Date: January 2019
First time on Liberty and the very last. It was so disappointing that our next cruise won’t be booked with Carnival at all. So much was wrong with it. The halls were stinky. Smelled like sewage everywhere. One bar smelled so bad that ... Read More
First time on Liberty and the very last. It was so disappointing that our next cruise won’t be booked with Carnival at all. So much was wrong with it. The halls were stinky. Smelled like sewage everywhere. One bar smelled so bad that I didn’t even feel comfortable standing in the area. The rooms are outdated. The drain in our shower was super slow and would flood outside of the shower room making the entire bathroom floor wet. We never met our cabin steward. He never introduced himself. We saw several men outside the room with carts but none of them ever spoke. I pre paid gratuities and this experience is the reason why I will NEVER EVER do that again. The pools looked disgusting. Several had rusty ladders and just looked old and in need of cleaning. Some pools and hot tubs weren’t working at all the entire cruise and the hot tubs that we tested weren’t hot at all. The pool area on the Lido deck just looked small and unappealing all together. We had dinner in the steakhouse the first night and were never told about the bottle of free wine or the 50% off a bottle. We asked about it on the way out and they simply told us we were supposed to have the wine for dinner and couldn’t take it out of the dining area (so in other words too bad for us). Other than that part the food in the steakhouse was the best the entire cruise. The food in the buffet was disgusting. I made entire plates and wouldn’t like even one thing on it. Pirates pizza was disappointing because they wouldn’t give out a whole pizza, only half. If you asked for more they looked at you like you were crazy. Once I just had to grab two plates to make a whole pizza because they wouldn’t offer it. Sometimes they wouldn’t even ask what you wanted, just come to the front with a bunch already made and see if you’d choose from what they had. Sea Day brunch was mediocre for what we’re used to. Several of the things we ordered were left out, my SO’s order came out wrong and it took until after our meal for me to get my mimosa. 20 minutes after actually after having to go to the front and complain about it. Only once I told them that I wanted to cancel the order did they finally bring it. The ship was also very boring to us. On our day at sea there were big blocks of time where it seemed like absolutely nothing was going on. At all. Then we couldn’t order movies in the room which sucked so we literally just sat there talking and playing cards for hours to pass the time. This is how we found out that room service was actually pretty good for the most part. I couldn’t find a good dessert on board for the life of me. Everything tasted as if it had been sitting in the fridge for a week. Some good things were, we boarded pretty quickly and got our bags really fast. The beds were comfortable. The comedians were funny. The steakhouse was a good experience. Other than that, this was the only vacation I’ve gone on where I was happy to be leaving. By the end we were so relieved to be going home and dreamt of being able to watch tv or have some type of entertainment for ourselves. Liberty is one and DONE. Read Less
3 Helpful Votes
Sail Date: January 2019
I was very disappointed with this cruise and do not recommend it if you want good food, quality Jacuzzi/Pool Lounge time, and fun things to do. If you want an all-you-can-drink, loud in-your-face pool experience and on older ship without ... Read More
I was very disappointed with this cruise and do not recommend it if you want good food, quality Jacuzzi/Pool Lounge time, and fun things to do. If you want an all-you-can-drink, loud in-your-face pool experience and on older ship without many amenities this may be for you. Positives: (1) Cabin was fine. 4 stars. (2) Dinner at main restaurants had good variety and tasted good. 4 stars (3) Service throughout ship was very good and professional. 4.5 stars. (4) Saw three nights of shows (comedian, ship singers/dancers, magic) and think they rated as 4 stars. Negatives: (1) Outside of dinner, the rest of the food was fairly awful. The breakfast was very limited to eggs, bacon, sausage and items that one would find at a complementary hotel chain breakfast. And, there was always a line to get this. When returning to the ship around 4pm, the only available option is the outdoor garden cafe, which has hotdogs, hamburgers as primary fare, with little else. And, there was a line to get this too. Seriously? This is not what I would expect on a cruise ship. We might have gone to specialty restaurants but were upset that they were all a la carte. On my RCL cruises, we paid a nominal per person upcharge of $25/$30 for Italian or Steak places and then ordered off the menu. Here, we would have to pay per item as though we were back on land and the prices didn't even seem to reflect that we were already paying for dinner. (2) Pool Deck (Deck 11): There was a single medium size pool near the band/activity area that was often crowded and very loud. On other cruises, there were many moments of chill music (reggae, caribbean, etc.) where you could lounge in the hot tub and soak in the sun. Here, it felt like in-your-face music or activity in that space all the time. It made the whole area hard to enjoy. On my RCL cruises, there was also the adult only solarium where we could chill out and talk. (3) Amenities: It is an older ship so frankly, there's just not a lot to do. So, given that the food was not very good, few amenities, in-your-face pool experience, it greatly diminished our enjoyment. Other NCL ships might be a lot better but I really wish we had done more research on this ship. (4) Cabin -- Although I liked our cabin (149 sf oceanview cabin), it had a single outlet. That seems crazy for any electronics (ie, cell phone charging, etc.). Read Less
3 Helpful Votes
Sail Date: January 2019
This cruise was a severe disappointment. The ship itself is ill designed, with no place that is peaceful or quiet. The food in Aquarius ran from mediocre most of the time to a few nearly inedible desserts. Trying Izumi for a change just ... Read More
This cruise was a severe disappointment. The ship itself is ill designed, with no place that is peaceful or quiet. The food in Aquarius ran from mediocre most of the time to a few nearly inedible desserts. Trying Izumi for a change just netted us mediocre sushi at top tier prices. The entertainment in the Masquerade theatre was clearly going through the motions for the paycheck. Further since construction ( done by them on their own island) wasn’t finished in time for cruise season our ‘Bahamas’ cruise consisted of one stop in Nassau ( which left at 3:30 in the afternoon) and substituted a half planned stop in Miami, which only had 4 shore excursions available at all, one of which was cancelled the night before we got there. All in all Royal Caribbean made it very clear that once they had your money they didn’t care at all if you were happy or not, I will not be cruising with them again Read Less
11 Helpful Votes
Sail Date: January 2019
If you like long line ups you will love the embarkation and disembarkation process for the Disney cruises. We have taken many cruises and our experience with Disney was the worst. The advantages of the cruise are the many activities ... Read More
If you like long line ups you will love the embarkation and disembarkation process for the Disney cruises. We have taken many cruises and our experience with Disney was the worst. The advantages of the cruise are the many activities for kids: water sports, beach activities, mini-golf, shows, music etc. Also, the staff are very good with children. But the negatives are substantial. The ship was very crowded and line-ups were common for many activities. Because of the number of people the ship was noisy and somewhat chaotic. Also, the dining was a problem. The only dining time that we could get was 8:15----far too late for small children. On the first 3 nights there were at least other options. But on the last night we were told that the staff had to clean the ship for the next group of people----interesting that the ship is being run for their convenience not the passengers---so the only other option was a hamburger place or a limited room service menu. The food was mediocre and I had stomach problems while on the ship, which miraculously disappeared when we got home. Would not recommend Disney Cruises Read Less
2 Helpful Votes
Sail Date: January 2019
Me and my partner went on this cruise for a getaway weekend and the overall review of the ship was poor. Our best time we had was off the ship at our excursions. I have been on 9 other cruises and this was by far the worst cruising ... Read More
Me and my partner went on this cruise for a getaway weekend and the overall review of the ship was poor. Our best time we had was off the ship at our excursions. I have been on 9 other cruises and this was by far the worst cruising experience. Food: Poor, there were only three main places to eat where the food was bland and they actually announced to leave the dining room when finished because room was cramped. Also room service is not free compared to other ships where it is. They served the same food twice for lunch and breakfast was the just about the same every day. Activities on ship: Poor, I was disappointed that there was no separate piano bar, comedy club, sweet shop. All these activists were ran in the main theatre room. Compared to other royal carribean ships the shows were disappointing and what was shown on the commercials was not similar so do not expect what you see. Cococay: We has been shown the cococay pictures and were very excited to ride the water slides and water park. When we arrived that island had not been finished and there was no water park, and felt like we had been scammed and didn’t read the fine print. Besides that the beaches were not crowded and very nice. Room: Moderate, our housekeeper was amazing but we unknowing booked our room under the casino. BAD IDEA. We were kept up until 2 a.m every night and when we asked the staff to quiet down or move rooms they had told us “well we make the most money at this time in the casino”. We are young and go to bed later but the noise was extranet loud and you could hear people screaming in the casino. Very disappointed. Overall we had felt like we wasted our money besides the excursions, due to the food,activities and treatment. Read Less
Sail Date: January 2019
We chose this cruise for the port of departure, New Orleans, and ports of call. New Orleans is always a great city to enjoy and explore before or after a cruise. We had sailed on her four years before and were pleased. The ... Read More
We chose this cruise for the port of departure, New Orleans, and ports of call. New Orleans is always a great city to enjoy and explore before or after a cruise. We had sailed on her four years before and were pleased. The embarkation/self assist disembarkation was smooth and organized. We did not view any live entertainment since theater shows are not our first choice. We were very disappointed in the lack of movies, but those viewed were to our liking. Our interior cabin was clean. We were disappointed that we were unable to have a kettle in our room. We have Diamond status and have always been able to have a kettle for hot water in our room. The biggest disappointment was the food. We enjoy the self service in the buffet due to the large number of choices for vegan and ethnic choices. Basically, this was nonexistent on this cruise, no variety, no spice. I know we could have asked for special treatment and meals, but I would rather others enjoy a variety also. In fact, many people I heard also were discussing the lack of this feature. I would go on this cruise again if they departed from New Orleans, but not on the Vision of the Seas. Read Less
3 Helpful Votes
Sail Date: December 2018
The only saving grace of this cruise was the entertainment. The live Latin band, and nigh time shows are amazing! Other than that: 1- The poor quality food is bland, unhealthy, and bad tasting. The quality of the drinking water is ... Read More
The only saving grace of this cruise was the entertainment. The live Latin band, and nigh time shows are amazing! Other than that: 1- The poor quality food is bland, unhealthy, and bad tasting. The quality of the drinking water is horrible ( it tasted like if it has been poorly stored - not fresh). These comments apply to breakfast, lunch, and dinner! 2- the are no adult planned activities during the day. 3- the ship itself is very old and it shows it. The pool is smaller than the pools in most Pam Beach residences 4- the drinks are overpriced and poorly prepared. 5- the pictures were poorly taken, and overpriced. 6- this was a new year's cruise. There were no fire works!!!!! A disappointing anticlimactic moment! 7- the ONE glass of champagne distributed on New Years eve was served on slim plastic cup. The "champagne" was bitter and cheap. Read Less
5 Helpful Votes
Sail Date: December 2018
Now, as a disclaimer, I’d like to state I understand each cruise line has a following of its own, and not everyone looks for the same things when they shop for their next cruise vacation. For me, being able to relax for a few days while ... Read More
Now, as a disclaimer, I’d like to state I understand each cruise line has a following of its own, and not everyone looks for the same things when they shop for their next cruise vacation. For me, being able to relax for a few days while all my daily needs are well taken care of is at the top of that list. I was a little worried because the cruise I booked on Anthem this time was a so-called holiday cruise, and I was right to be worried. The ship maxed out on its passenger capacity of some 4,100 people. As a result, we had to battle to get a table at the buffet (Windjammer) pretty much all the time. The main dining fare was just lackluster day after day. The crew at the buffet, especially, seemed always overworked and tired, though they barely held their temper flare-ups at bay and stopped short of snapping at the guests who make any sort of requests. Entertainment on board was decent. Any show worth attending needs prior reservation, so that was another added stress. If it is one of the more popular activities — such as iFly, Escape Room, or North Star — you’d either have to book your cruise early and get a spot on line as soon as you can, or risk standing in line at the “box office” for 2-3 hours on the day of embarkation to see if you are lucky enough to get in. Not pleasant. Cost-cutting measures were evident everywhere. One thing, very trivial, struck me the most inconsiderate was the fact that they do not offer any blankets by the pool side for late night poolside movie events. Depending on the season and itinerary, some nights get rather chilly and windy to be out by the pool to be exposed to the elements. On one of the nights, they offered a pool side movie, which my kids wanted to watch, but no crew members were present on deck and nothing by way of blanket (or something comparable) was available. The movie just played by itself in what seemed like a ghost pool in the dead of the January night. They could have cancelled the showing, or just make plans to accommodate guests who wanted to participate despite the weather condition by providing some simple amenities. Having to contend with the drunk guests yelling and screaming into the wee hours of the morning on January 1, and one particular banging on my door at three in the morning for a good minute until he/she realized it was the wrong door, are solely on myself for naively thinking how bad it could be on a holiday cruise, with over 4,100 people from all over the world. Overall, the ship is packed with entertainment/activity features, but they are readily available for your enjoyment on land. Why bother standing in line for 2-3 hours for that and ruin your vacation? If you are young (or young at heart, and don’t mind the rowdy fellow passengers tripping over you all the time) and consider “action-packed” cruise your kind of vacation, you will do just fine on Anthem of the Seas. If not, then I would NOT recommend this cruise at all. I am exhausted after 8 days of battling my way to every little thing I got to do or eat. Read Less
3 Helpful Votes
Sail Date: December 2018
We booked late, and this was what fit our budget. That should have been the first sign. The ship kept reminding me of "The Love Boat" then it occurred to me that it was almost that old of a ship. The styling, the dance floor, ... Read More
We booked late, and this was what fit our budget. That should have been the first sign. The ship kept reminding me of "The Love Boat" then it occurred to me that it was almost that old of a ship. The styling, the dance floor, the carpet... It all just seems styled in the 90s. Even though I'm sure the vision has had a refit since. I'm not a huge participant in cruise activities, and I'm not complaining about that, it just struck me as mediocre. The food was ok, not amazing. The bars were stocked with decent top shelf spirits, not the best. The service was ok to poor until we started hanging out with a diamond member. Then it got better. Over all, I had a good time, but it's not what I've come to expect from Royal Caribbean. It just seemed to be the bare minimum required. Read Less
1 Helpful Vote
Sail Date: December 2018
We had never tried a cruise before, and decided to try NCL Haven as an alternative to other luxury vacations; we have recently visited other five star resorts (most notably, a Four Seasons in Hawaii and a Constance resort at Maldives) and ... Read More
We had never tried a cruise before, and decided to try NCL Haven as an alternative to other luxury vacations; we have recently visited other five star resorts (most notably, a Four Seasons in Hawaii and a Constance resort at Maldives) and now we decided to give a chance for a cruise. We had a pretty good discount for NCL and ended up paying about half of what we have used to pay for vacations of similar length, e.g. in the aforementioned resorts. Despite the low price, the value for money was quite poor, and if I ever try a cruise again, I will definitely go for an actual luxury cruise with a luxury cruise line. We quickly realized that we are on a ship with almost 7,000 people (and 5,000 guests). The common areas were quite crowded and noisy, and we ended up spending most of our time in the exclusive Haven lounge. The lounge was, in general, quite relaxing and nice. The pool was somewhat small, but ok, given that, after all, we cannot expect a resort-like experience from a cruise. The service staff was also very nice and helpful, but compared to other luxury resorts, the Haven seemed quite seriously understaffed. The experience just is not at the level you would expect, even though all the people treat you very well. In particular, the staff seemed quite specialized. The Haven lounge had staff e.g. from the bar and the restaurant, and if I made a request for a wrong service person, it did not really work out. Either they directed me to seek another waitress (who might not have been available at all, if I went to look for her), or they just dismissed the request with something like "I don't know". I am usually not that demanding, so I did not really mind this, but this makes me drop the review from 5 stars to 4 stars (within luxury vacations). We decided to book a photography session during the cruise; we asked for the price and we were told that it is $299 for 30 minutes session. This seemed quite inexpensive, but I asked the photographer several times about the price and what's included, and she told me that we will have the digital files along with the property rights with this package. They never showed us the actual price list, even though I repeatedly asked about the prices, as this indeed seemed too low to be true. After finishing the session, they showed the actual price list: 12 photos with $799 and 18 photos with $999. The complete set of digital files was $1,999. I felt cheated, but did not want to make a scene out of it. Moreover, they did not give us the property rights to the pictures, but only a non-commercial right for reproduction for my own use. The files were also not high resolution originals, but compressed JPGs, which allow for printing the pictures, but not for additional editing. This whole experience makes me to drop my review from 4 stars to 3 stars (within luxury vacations). Once we got home and uploaded the pictures into our 5K iMac, looking at the pictures with high-quality screen, revealed that the quality of the photo editing was terrible. The pictures had really serious shadows and other color issues, which made the pictures look like really unnatural. We ended up buying the 18 photo package, but at least 3-4 out of these are essentially unusable. Since the files are not the original high-resolutions ones, we cannot edit them further by ourselves either. We tried to contact NCL afterwards in order to get them to fix the quality of the photoediting using the originals. After over 3 weeks, we still haven't received any response to our message. I find this unresponsiveness disappointing for a luxury resort/cruise, and this makes me drop the review to a final 2 stars. We still very much enjoyed our vacation, but if we will ever take another cruise, I think we will try an actual luxury cruise liner (even with doubled price) instead of NCL Haven (or other similar offers). For someone considering a luxury cruise for the first time, I would recommend rather going to a luxury (non-cruise) resort, or try a luxury cruise liner, of which I don't have any experience. Read Less
3 Helpful Votes
Sail Date: December 2018
Let me start by saying I love to travel, especially to Caribbean islands. I particularly love vacations filled with nature, adventure and exploring new places. I've traveled quite a bit over the years, so I know that a big part of ... Read More
Let me start by saying I love to travel, especially to Caribbean islands. I particularly love vacations filled with nature, adventure and exploring new places. I've traveled quite a bit over the years, so I know that a big part of traveling is keeping things in stride and going with the flow. With this cruise vacation, however, my patience was tested even before getting on the ship. First the long line to drop off luggage, then the REALLY long line to go through security, then the line to check in, and finish that off with a line to get your picture taken and pretend you're having fun while still bundled in winter coats. Once on the boat my main complaints how smokey it is. The design of the ship is just terrible. They put the casino (where they allow smoking) in an open area around a 3-level atrium. And on these 3 levels are most things you'd want to enjoy on the ship--restaurants, comedy club, lounges, shopping, theatre, etc. The smoke is not contained at all, but wafts throughout these 3 floors. Complaint #2: The Garden Cafe. The very first morning of our cruise we went down to breakfast at 10:15 am (an unusually busy time, maybe?) and I just wanted to cry. The place was packed. The three of us waited a long time to get our food, but then walked around and around the place and could not find a place to sit. I was prepared to eat standing up, but then couldn't find any utensils to eat with (I later learned they're kept on the tables). People without any food were saving tables all over--a problem we also experienced with pool chairs, seating in the lounges, the theatre, you name it. This was one crowded ship. Another thing...I was thinking such a big cruise ship would have plenty of variety and I would be able to find enough things to eat. I normally eat a diet of mainly vegetables with a little meat. At breakfast there was not a vegetable to be found, unless you count the tablespoon of spinach in my omelet. It was pretty much a buffet of meat and sugar. On the positive side, the entertainment was really nice. "After Midnight" was absolutely awesome! Wow, what talent. I left wanting to see what else those performers might be able to do. "The Brat Pack" was OK. The staff talent show at the end was cute. The comedians were on board were great--Spencer James and Flip Shultz, as was Ben Nemzer, the magician/comedian. The Adele tribute artist (Chelsea something) was great. One suggestion for Norwegian: quit shining those strobe lights into the eyes of audience members! It happened at every show we saw in the theater. The overall vibe of the ship just wasn't for me. Maybe it was because this cruise spanned over New Year's, but there were so many drunk people everywhere. Surprising, since it seems it would be awfully expensive to get drunk on that ship! Also, I felt nickel-and-dimed. Extra $ for internet service, extra to use a Norwegian app that lets you text others on the ship while out at sea, extra for some of the entertainment and restaurants, $6 for a bottle of water from the bar, and so on. Read Less
2 Helpful Votes
Sail Date: December 2018
This was a 9 day cruise, there was no good entertainment, which made the trip extremely boring, the music on the pool wouldn't start till 11am and it was mostly instrumental no good music at all, the bartenders were very rude, there ... Read More
This was a 9 day cruise, there was no good entertainment, which made the trip extremely boring, the music on the pool wouldn't start till 11am and it was mostly instrumental no good music at all, the bartenders were very rude, there was 1 bartender name Edward he was the only friendly one in the entire ship, we had the beverage package but they had a restriction on many drinks, the restaurant services were so slow we waited on appetizer for almost an hour, they really only include 3 restaurants all the other ones you have to pay extra and the 3 restaurants included serve the same food every night. I have used Norwegian a few times this is my 5th and I am so disappointed I wouldn't use them again is time to start looking at other cruise lines. The only good about this cruise was awesome weather and they were very clean as far as the room service and now they do time how long your towel is left alone on a chair which is good so it wasn't hard to find a spot most of the time. Read Less
Sail Date: December 2018
Took my kids and grandkids on first cruise for Christmas. Ship needs to be retired! Engine(s) or motor went out more than once. Crew was clearly overworked, tired and underpaid. Food and food choices not as good. Kids waterpark operational ... Read More
Took my kids and grandkids on first cruise for Christmas. Ship needs to be retired! Engine(s) or motor went out more than once. Crew was clearly overworked, tired and underpaid. Food and food choices not as good. Kids waterpark operational last day only. Smell of sewage in hallway. Crew not ready for things like safety meeting. Nickled and dimed to death. Wifi is horrible even when you get best package that cost arm and leg. This ship was unable to handle the extreme rough seas. Stabilizers and engines went out as we approached Princess Cays and again on the way back to Jacksonville. Crew barely understood English. The FREE beach in Freeport cost us almost 200.00 when we believed it was a free shuttle...it was a taxi plus 5.75 each to get on the beach! Princess Cays was worthwhile but the only shore experience my family was able to enjoy. No more Carnival for us! Read Less
Sail Date: December 2018
The unlimited alcohol package allows for very poor customer service as the bartenders are not working for tips. The employees in the restaurants were very rude and dismissive. The shore excursion in the Bahamas - Balmoral Beach was a ... Read More
The unlimited alcohol package allows for very poor customer service as the bartenders are not working for tips. The employees in the restaurants were very rude and dismissive. The shore excursion in the Bahamas - Balmoral Beach was a complete rip off! It was marketed as a resort which was far from the truth as the facilities were very run down and not maintained, drinks were ridiculously expensive when we could have stayed on the ship and drank for free. We paid a 18% daily gratuity per person and never once met our cabin steward who did nothing but pull the bed sheets back each day. We re-cycled our towels and dirty cups etc. were left in the room so what did we pay for? We had to skip Stirrup Cay which seems to be a common occurrence on this ship so maybe this should be removed from the itinerary during certain times of the year as guests pay for the travel itinerary they choose. The pool was closed for 2 days making the hot tubs make-shift pools for all the kids which candidly is just gross! Spa experience was great! They were timely and the service was relaxing. Read Less

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