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Cruise Ratings
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1 Helpful Vote
Sail Date: March 2019
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship ... Read More
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship the whole time since they claimed at one of two ports the waters were too rough to tender (they were just as calm the day before we were at port) they did nothing for us! They easily could have rerouted us or asked us to wait a few hours before the waters were up to their standards. They got on the intercom and said how they planned a bunch of new activities to make up for it(yeah right) I had a first time cruiser with me as well and you can imagine his first impression! He never wants to cruise again! We felt so trapped with no where to go! The food was ok but if you wanted a drink at dinner forget about it! I had to wait until I almost had my dinner before a drink even showed up! If I wanted another I had to order as soon as the first one arrived. One last thing is our room attendant was very nice but when we would leave and move the thing to “make up cabin” on 2 different occasions we came back to it on “do not disturb” and an unmade cabin and no fresh towels- I had to track someone down for fresh towels. (Probably some kids in the hall) but they should only have these buttons available from inside the stateroom so no one can change it. We are paying a service fee for what? I made my own bed 2nd. Overall I had a horrible experience I’m really not sure if I will cruise Norwegian again.... it was definitely an EPIC FAIL Read Less
4 Helpful Votes
Sail Date: March 2019
We called ourselves "Chicks On the Run" and a group of girlfriends decided to take a three day cruise and have fun, play cards and enjoy music and laughter and girl company. Boy were we in for a negative surprise!! We chose ... Read More
We called ourselves "Chicks On the Run" and a group of girlfriends decided to take a three day cruise and have fun, play cards and enjoy music and laughter and girl company. Boy were we in for a negative surprise!! We chose the line and ship so that we did not have to drive eight plus hours to south Florida. First the room attendant only gave us one small bar of soap for two guests. Towels were gray and rough and even though we asked for extra towels we never received them nor did we ever get a bucket of ice in our room. Dirty glass was left for us to clean??? . Cabin was kept clean, however the vinyl couch left much to be desired and one would never want to sit on it! Dining room staff gave us terrible service; so bad that we complained at Guest Services. Wine was brought to the table after we had finished most of our meal and the table was still filled with dirty dishes while the the waiter was serving us our dessert. Steak was tough, prime rib was tough and they do not know what au jus is. We received gloppy beef gravy for the prime rib. Breakfast was not much better in the dining room, as you had to ask for every little thing, including jam, butter and little pastries, just to name a few. Lunch at the buffet was good. Guy Fierrri's burgers were the best and the line to get a burger proved it. The Mongolian Wok station was also very good, however long, long lines to have your selections cooked. Dirty floors all around the ship, lack of help all over the ship was quite obvious. Do not get the "Drink Package" as you will never get the service to order the drink and if you do, you will not receive it, way within an hour! Daylight savings time and the ships clocks were never corrected, so we got our wakeup call an hour late! Public bathrooms were nasty. Needed a luggage tag for disembarkation, go get it yourself! I am still waiting for credit for my beverage package that I was told would be credited to my account!! The best part of the cruise was being with friends! Carnival was to give us a "Cocktail Party with dry snacks and drinks. It turned out to be drinks we really did not want and not even a cracker was to be found! Desserts were good. So I guess the saying "Let Them eat cake" is the way Carnival thinks!!! Smoke was terrible wherever you walked on the public areas of the ship. Felt bad for the staff that had to inhale all the second hand smoke around them. I have sailed over 25+ cruises, including Carnival and I have never been on a ship as bad as this. Read Less
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1 Helpful Vote
Sail Date: March 2019
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across ... Read More
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across seemed rather cranky and only half paying attention. I ordered 2 drinks at one point and my husband ordered 1. The bartender acknowledged all 3, then only brought back one and seemed annoyed at having to go make the other 2 when he asked again if I needed anything. There were also several occasions where food was ordered, took a good while then came to us incorrect. Either condiments missing or just completely wrong. I ordered a steak from cagneys medium with peppercorn sauce and it came well done with no sauce but by that time we had already waited a good while and I didnt feel like waiting any longer. My mother in law coincidentally ordered another cut of steak well done and it came medium rare the first time so she sent it back just to be put on for a little while longer and they brought back a fresh one that was even more rare than the first. Similar thing happened at osheens. ordered fries with a side of ranch. Fries came 30 minutes later with no ranch. Granted these are minor things but when it seems to happen every time several days in a row it can get rather discouraging. I think it all boils down to the staff being overwhelmed and therefore just throwing the stuff out there. It was all good food, dont get me wrong, but it's not always what we ordered and the portions were usually very small for the price. Entertainment on the other hand was top notch. We really enjoyed the comedians as well as the cirque dinner show and the teppenyaki hibachi restaurant. The pools...well...I'll never understand why they would only have 3 very small pools for people outside the haven to access on a cruise with 4 thousand people. Unless you wanted to sit on a stranger's lap you weren't getting in. Which was a bit disappointing but we found a nice set of lounge chairs on the deck near spice h20 to spend our time. I would say it's worth a shot if you have patience like I do. I rather enjoyed the cruise. But if you have limited patience like my mother in law, you'll really want to be careful of when you go because 2-3 bartenders in a crowd about 6 people deep all around the pool bar can be a bit painful. Read Less
1 Helpful Vote
Sail Date: March 2019
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no ... Read More
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no arrangements for any other port and no activities on board till the afternoon -Upon cancelation, they didn't make any backup plans and we remained at sea for 2 days -The staff was irritated and it manifested into anger towards many of the passengers -While we were waiting there were people who were unable to stand in the long lines to disembark and many missed their flights -There were hardly any vegetarian options and they kept asking us if shrimp would be acceptable -We callled, Terry, the cruise conierge for help since this was our first cruise but no one ever aswered or returned messages -Mandy our cruise director was not present when requested for her -At this time we feel we got swindled and they made no efforts for their paying customers Read Less
3 Helpful Votes
Sail Date: March 2019
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and ... Read More
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and shows were always booked no matter what time of day. We only went to one island given we were to stop at 2 in total. Being on the water for 3 days out of our 4 day cruise was crap. The only thing good was being able to sleep. Getting off the ship disembarkation omg was horrible we woke up at 6 to be off at least by 730am we got delayed because of customs and waited in line for over 3 hours to get off the ship. No staff was available to help with line situations people were arguing the whole time. This was my first cruise and by far the worst experience ever. I will never book another cruise at least through Norwegian. Just horrible. Read Less
5 Helpful Votes
Sail Date: March 2019
My husband and I needed to get away for a few days to totally unwind and we did just that. Now just so you know this was our 32 cruise and this was our 6th Carnival cruise and majority have been with RRCL. What does anyone really expect to ... Read More
My husband and I needed to get away for a few days to totally unwind and we did just that. Now just so you know this was our 32 cruise and this was our 6th Carnival cruise and majority have been with RRCL. What does anyone really expect to get for three days? We expect a clean room #1, ice bucket kept full, room steward to provide us with clean towels and good food. Our room was clean but never to my standard so I Clorox everything that's a solid surface and fabreeze all materials - now I know it's halfway clean. Room steward asked when we preferred to have him to service our room and we opted for mornings - choice was morning or afternoon. A little strange for us as we are accustomed to twice per day. First day it's now 2pm and room is still the same as we left it. We saw steward and he asked if he could clean our room and we asked for just clean towels seeing it was so late and we had stayed away thinking he would clean the room "in the morning". We rarely saw him for the rest of our cruise. We would get our own ice and kept the room pretty clean and he would bring clean towels sometime during the evening when we were out. Food - 1st night we ate at the Diamonds steakhouse and my surf and turf was excellent, but my husbands prone rib not so much. Should have been better seeing that we paid for this meal. Other meals were in the cafeteria and it was horrible - not many choices here and the same food day in and day out and they would serve you the food I guess cost more like bacon.....weird. Tables weren't cleared off and half the time we never saw workers at all. I felt that we were to totally take care of all our needs everywhere on this ship. Staff never made it a point to say hello and ask if we needed anything as if to avoid having to do anymore than needed. Food wasn't good but we didn't starve either. Shows were ok,but the one thing that was above and beyond our expectations was the cruise director Nono she was fantastic in engaging with everyone especially after the shows in the Atrium I think it was called Flowers we had a fantastic evening on the last night - thanks Nono!! We had a balcony and it was filthy of course a good wash down was needed and you couldn't even see out of the windows when you sat in the chairs. My husband cleaned them with soap and water which was much better. Neighbors above us, left and right were loud and fowl mouthed - could have done without! You pay extra for a balcony so clean it up people....bottom line I really felt like we weren't on a cruise that service was a priority from the staffing. What a shame! Again three days what should you expect? Service wasn't anything to write home about, cleanliness overall the public areas were clean but lacked in our stateroom/balcony. Food - nothing special at all. Would I do this one again.... NOPE! I would not. I'll pay extra to be on RRCL. Read Less
Sail Date: March 2019
Disappointed that we didn’t receive any of our Platinum latitudes benefits except priority embarkation and dis embarkation. Would have been nice to get water bottles. The wine is unnecessary. Difficult to get drinks. Not enough waiters. ... Read More
Disappointed that we didn’t receive any of our Platinum latitudes benefits except priority embarkation and dis embarkation. Would have been nice to get water bottles. The wine is unnecessary. Difficult to get drinks. Not enough waiters. Long lines at the bars. Confusion on the part of NCL stafff as to what benefits we would get on a 4 days cruise. Cabin small but we expected that of an inside category. Entertainment poor. The welcome aboard show had no singers and dancers, just a lady singing was was just fair and some kind of trick by the magician. Service fair. All in all the most disappointing out of 10 NCL Cruises. For the third time we were not able to tender to Great Stirrup Cay. We will not take a 4 day cruise on Norwegian in the future. The Spinnaker lounge where we usually spend a lot of time was closed a lot due to the charter group on board which we had no idea about when we booked. Read Less
Sail Date: March 2019
This was our 7th cruise (DIsney, Celebrity, Holland, Royal Caribbean), but our first time with NCL. We are a married couple in our late 50s. We enjoyed the more casual, laid - back, freestyle experience. The Pearl, although not as ... Read More
This was our 7th cruise (DIsney, Celebrity, Holland, Royal Caribbean), but our first time with NCL. We are a married couple in our late 50s. We enjoyed the more casual, laid - back, freestyle experience. The Pearl, although not as "elegant" as some other ships, still is in good shape, clean and modern. The Pearl staff was very friendly and attentive, especially our cabin attendant, Daniella. The restaurants and food variety was good, but not as good as Celebrity or Disney. We ate at 2 specialty restaurants, Cagneys and Moderno. Cagneys was excellent, Modernos not as much (although a great salad bar). We loved the musical entertainment (Avalon, Roxie the guitarist, sing-a-long with Peter, DJ Tazz) and pool entertainment more than other cruise ships. The pool water was a nice temperature, not too cold. We could not go to the only scheduled port, Great Stirrup Cay, due to high winds/weather, but went to Freeport, Bahamas instead. Our time in port was much shorter due to the diversion to Freeport. We had a very negative experience with the excursion desk staff and lack of announcements regarding the port of call change. This cruise had many spring breakers and cruisers that were part of the "Trailer Park Boys" theme cruise, so the atmosphere was younger and more energetic which we enjoyed, but some cruisers could not handle their alcohol. We smelled the strong, persistent odor of marijuana emanating from some of the rooms, hallways and common areas, although we did actually witness any cruisers smoking marijuana. For people with sensitivity to smoke or asthma, it may have presented a problem. We took advantage of the free perk unlimited beverage package (alcohol, soda and juices) although it is not totally free since you are charged a service fee (approximately $160 for 2 adults). The service fee, though, was well worth the package. The theater entertainment was very average (husband and wife magician and a solo singer). There were no big production shows, maybe because the shorter length of the cruise and the "Trailer Park Boys" theme cruise using the theater for special events. If you are looking for a casual, lively and energetic cruise, please consider NCL. Read Less
Sail Date: March 2019
This was our third cruise on The Pearl and again the ship and crew hit a home run. Even though this particular cruise was a half charter we didn't run into that group very often. The exception was in the hot tubs where the charter ... Read More
This was our third cruise on The Pearl and again the ship and crew hit a home run. Even though this particular cruise was a half charter we didn't run into that group very often. The exception was in the hot tubs where the charter members and spring breakers took over all of the hot tubs putting sometimes as many as 18 people in one at a time. However, to some extent this can be expected with the spring break group and was not the ship's fault. I did notice the crew monitoring and correcting the issues after day 1. The food was excellent as always I just wish they would mix up the menus more often. The food service staff was professional, personable and efficient. We were scheduled to stop at Great Stirrup Cay but were told that morning that weather would not let us tender in. Two items about this. First, NCL should seriously consider or expedite plans to build a pier at GSC. Second, why Freeport? That port maybe the worst port in the Caribbean to stop at. Again, these are not necessarily and relection on The Pearl but more so on NCL. We had a Meet and Mingle on the first day at sea at which all of the ship's key staff attended and welcomed us taking time away from what was already a busy schedule for the officers. There were plenty of refreshments and snacks provided by the ship which helped to make the Meet and Mingle a great success. It was our third trip on The Pearl, but not our last. We love this ship. Read Less
Sail Date: March 2019
My sister in law and brother treated my husband and myself to this cruise, we were. Ot told about the trailer park boys and there groupies being in the ship. They had multiple restraints and lounges closed for private events. We were not ... Read More
My sister in law and brother treated my husband and myself to this cruise, we were. Ot told about the trailer park boys and there groupies being in the ship. They had multiple restraints and lounges closed for private events. We were not able to go to the island due to weather they said, we went to Freeport which was awful they stayed from three oclock to eight o'clock. We lost out on our excursions. I was not impressed with the buffet Nd I didnt even know who my steward was . The safe broke.. should I go on. The bed was hard no room to get into the bed . The noise was out of control could not sleep.i think they need to offer something to the passengers that were not with the trailer park boys since we lost out on alot of experiences. Oh and the pot smoking was out of control. Read Less

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