Second time on Norwegian Jewel. Previous time was nice but not amazing. We chose it again because of the itinerary.
What we did not like this time:
- lack of sufficient and clear information prior to embarkation. the website is not working properly, no responses on email or phone. Problems with booking excursions.
- the ship's entertainment pretty much resembled last year's programme - ...
We especially chose this cruise ship because of its large cabin and bathroom and the "best cruise for cuisine". We have been on a lot of Azamara and Regent cruises and thought we should try this new experience. It started badly as we were sent to the wrong terminal in Bangkok.
We got on board and were very pleased with our cabin (A1). The attendant Gede and his assistant Mark were excellent. ...
It was our 50th wedding Aniversary.Boarded 6/2/2024 Singapore to Singapore through Malaysia, Thailand, Vietnam. We were so disappointed with the lack of hygiene and infection control. There were no hand sanitizer in lobby were lifts were and the hand washing bays in the buffet area were not being used in the beginning. When Gastro came to staff attention on the 17/2/2024, things changed. All of a ...
Good points:
- Good selection of food in the buffet restaurant and at lunchtime in the Epernay restaurant.
- Some of the music in the bars - especially The Storytellers.
- The Martini bar and its staff - hugely entertaining and friendly.
- Tuscan Grill speciality restaurant food and service. Excellent and substantial dishes.
- The pool and jacuzzis.
- Our balcony cabin - ...
We were looking forward to this.....a lot!
We had booked a similar itinerary with Ncl 2 years prior and they simply pulled the cruise. No explanation, it just went. Forgot about that when we booked this. Gradually, this became a different cruise to what we had booked. ports disappeared, shore time shortened. Overnights stops became at sea days! Anyway, we were determined to enjoy Asia, and in ...
Booked this cruise as a 60th birthday celebration, and was very disappointed that on final payment we received the itinerary changes. I emailed NCL in December without a reply (this is now standard NCL customer service unless you email the upper management) We then received further Itinerary changes just a couple of weeks before departure. As I had paid for an overnight hotel in Singapore to ...
We are on a cruise in Asia from Singapore to Hong Kong and have to describe the experience as distinctly average. The staff are great and the food is plentiful.
The boat is ok if a little old fashioned and frayed at the edges.
However what we found quite remarkable is how things you would expect to be part of an expensive all exclusive package are extras. Wow do they know how to charge: ...
We’ve cruised on this ship before from HK to Singapore a few years ago and had an excellent holiday.
We can’t believe how poor the bar service was on this trip. Same in the dining room lack of bodies. I was left a feedback form from the Hotel Director Vlado, in fact completed two but no response so herein lies the problem. One day I counted 9 people awaiting service by the pool bar with one ...
Pros:
Specialty restaurants had great food and service
Entertainment and variety excellent
Art courses terrific teachers and classes
Cons:
they cancelled 7 ports with no refunds of loss port, port fees, VISA fees etc. Terrible we have done over 70 cruises and plan on doing many more but will never use them again. Their policy has changed and any cruise line we have taken has ...
We cruised from 12/21/2023 through 12/30/2023 in Japan and Taiwan. Due to the winds, our departure got delayed by a few hours and as a result, there was only a technical stop in Osaka, at 11 PM, so that part was a bummer. The cruise added $100 per cabin to compensate, given the $2K/person cost paid, the $50 per person credit was not adequate.
Food
Buffet: The buffet on board is good, ...