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Cruise Ratings
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5 Helpful Votes
Sail Date: April 2019
I first chose this cruise for the ports it was stopping at, what a mistake, the embarkation at Singapore should have told me what was to come ... how can it take 4 hours to board a ship ! .. the room was good, a good size with a shower ... Read More
I first chose this cruise for the ports it was stopping at, what a mistake, the embarkation at Singapore should have told me what was to come ... how can it take 4 hours to board a ship ! .. the room was good, a good size with a shower room and bath room ? .. that’s the end of good I’m afraid. From the 3 film loop the tv was set on, a girl can only have so much of x men (7 times) to the 2 pea size “swimming pools”, 5200 guests on board, max capacity per pool 38 .. hahaha . The food was very poor, repetitive and cold, the fixed service charge per head outrageous as they still charge service on everything bought on the ship. And hygiene was sorely missing, they even removed the hand sanitiser from the front of one of the restaurants at one point.. no butter for a few days, no orange for a week .. staff who seemed poorly trained and uninterested. Worst entertainment I have ever experienced. They just didn’t seem bothered with the brits on board Sorry Costa , not for me ever again Read Less
5 Helpful Votes
Sail Date: April 2019
Hmmn. The good - Great service by the crew who work hard to keep us all happy. Good food overall in the main restaruant, though I think Carnival do a far better job at the bistro. Chops Grill was fantastic at breakfast. No passnegrs ... Read More
Hmmn. The good - Great service by the crew who work hard to keep us all happy. Good food overall in the main restaruant, though I think Carnival do a far better job at the bistro. Chops Grill was fantastic at breakfast. No passnegrs were to be seen at Johnny Rockets. Those who went reported back on bad food. The pools were great.. This is one thing RC have all over Carnival. The pools are bigger, cleaner and the life guards ensure the kids are behaving well at all times. The not so good - The ship is looking increasingly old and tired. Quite a few rust spots on her. The cabins are worse than a 2 star hotel. The crew works hard to keep her clean, mind you. The lifts were particuarly slow and not well programmed. The evening shows were better than expected. The ice rink shows were fantastic. While the crew works hard to reinforce the message of "wash your hands," for some, the message will never get through. Time and time again we saw quite a few other passengers disregard good hygene standards, particuarly at the bistro. e.g picking up food with their bare hands instead of using the tongs. Sure enough, there was an outbreak of cold and flu on the cruise. The whole process of disembarking for shore excersions was average at best. At The first port) Penang, it took over an hour to get us off the ship once the ship was cleared. That had a negative flow on affect for the shore excersion which was cut short. Read Less
3 Helpful Votes
Sail Date: April 2019
This cruise offered an amazing itinerary staying in Singapore before sailing to Thailand Vietnam Hong Kong China Taiwan and ending with a stay in Tokyo but it was terrible... the lack of organisation and entertainment... even the TV showed ... Read More
This cruise offered an amazing itinerary staying in Singapore before sailing to Thailand Vietnam Hong Kong China Taiwan and ending with a stay in Tokyo but it was terrible... the lack of organisation and entertainment... even the TV showed just 3 films which repeated on a loop over the 19 nights. The room was the best thing about trip and was kept clean unlike the rest of the ship. General areas were grubby we saw youngsters using the same cloth to wipe every table -no spray and I never saw a hand rail or door handle being cleaned...Worse than this the ship only had two small swimming pools for 5000 people and these were full to capacity with people standing for hours in the warm water... in the event me and my party had tummy upsets for the last 10 days -it was horrible. The food was very poor even the pasta.. everything tasteless no one asked why we were leaving the food or if everything was ok.. I even had to send an omelette back. The bread was the best thing. Worst was the coffee, I was so shocked as Italians boast best coffee in the world this was like dish water which I assume was linked to them wanting you to buy the coffee. This attitude of making money was reflected across the board including water in the dining room. I have been on a number of cruises where free transport is offered to town etc. Costa did not lay on one item of free transport but worse they withheld the fact that the local port offered free transport to nearest town. Every disembarkation was a mess with Costa giving contrary advice and taking hours. Worst for me was Hong Kong ...this itinerary had already been shortened to accommodate a longer stop in China. The captain decided to stay in port longer but did not tell us so we rushed back only to find a letter in the room saying they were leaving later This was very annoying as we had had to limit what we could see in one of the most interesting stop overs. Finally pre visit Costa had insisted we needed a visa for China even if we were not getting off the boat. We were told we would not be allowed to embark if we did not have the visa. In the event loads of people did not have a visa and we had paid £750 for our party to get visa's which we never needed and never used. Read Less
2 Helpful Votes
Sail Date: April 2019
Chose this cruise as Celebrity were recommended and we wanted to see Japan. Very happy with destinations. We were very happy with service and layout of ship. We had a Classic drink package and our routine was to enjoy predinner ... Read More
Chose this cruise as Celebrity were recommended and we wanted to see Japan. Very happy with destinations. We were very happy with service and layout of ship. We had a Classic drink package and our routine was to enjoy predinner drinks at 530 and then attended the 7 o’clock show before dining at 830. This worked well for us. The food was of a high standard. The kitchen staff work very hard and meals are delivered promptly. Lots of variety also in Oceanview. We did not miss a show and loved the variety in performances. We could not fault our waiter staff George Aditya and Swenall. Very attentive and friendly. Faith our cabin attendant also excellent. Only problem overall we thought shore excursions quite expensive for what you got. Next time I would seek out local operators when you arrive on shore. Overall I would recommend Celebrity and would use again. Read Less
10 Helpful Votes
Sail Date: April 2019
This cruise was a mistake.The cost of the shore excursions was over the top in price.We were following one shore excursion and you could not understand the Tour Guide anyway so thank god i didnt pay for that.Every time they had an ... Read More
This cruise was a mistake.The cost of the shore excursions was over the top in price.We were following one shore excursion and you could not understand the Tour Guide anyway so thank god i didnt pay for that.Every time they had an announcement over the ships intercom you had to then listen to the whole thing again in Japanese and some times this could take up to 5 mins. Another let down was the rundown condition of the Club Class Mimi Suite we had.It is starting to show its age and for what you pay it just isnt good enough.You could hardly open the door to the balcony, the area around the fridge was horrible with screw caps hiding holes from who knows what.Cabinet doors that did not stay shut. Draws that did not slide to open and the list just goes on and on.But i think the main problem was the Shower being over the bath.Do they not get that most of the people on board are elderly and find it extremly hard to use this setup.The only thing that saved this trip for us were the people in the Club Class restaurant who were the best and they are George Gilbert and Pachi i thank them very much for making every meal experience amazing,Thank you again Read Less
1 Helpful Vote
Sail Date: April 2019
We're long time Seabourn cruisers who hadn't totally enjoyed our trip on Encore summer of 2018, finding the new larger ships lovely, but lacking the Seabourn service we'd come to love. This trip was on Sojourn, the only ... Read More
We're long time Seabourn cruisers who hadn't totally enjoyed our trip on Encore summer of 2018, finding the new larger ships lovely, but lacking the Seabourn service we'd come to love. This trip was on Sojourn, the only one of the Odyssey ships we hadn't sailed before. The ship is in fine condition, 450 people roam around it daily but it's constantly maintained and that keeps it looking fresh. Embarkation was the usual smooth process, met at the aircon end of the gangway by the cruise director Ross Roberts, we've sailed with him before, we knew entertainment was going to be .. entertaining. Ross is a Seabourn asset and we were very happy to sail with him again. Our Seabourn highlight has always been the service and they didn't disappoint on this cruise. Staff learned your name and your preferences within a day or two and literally nothing was too much trouble. Food is important on a cruise, the food on this one was top notch. The head chef, Lindsay, really had the kitchen humming and it didn't matter whether you ate at the main dining room, the colonnade or the new Earth and Ocean outdoor concept restaurant, which was superb; it was hard to pick a dining venue sometimes, they were all excellent. We're not great fans of the Thomas Keller tie-up and feel Seabourn's chef's offerings are just as good, if not better. We went to the TK grill twice, it was great service and wonderful ingredients, quite rich, and twice was enough. Our favourite venue was probably Earth and Ocean which served up a varied menu on deck each night. For a hot weather cruise as this it was nice to sit outside. Entertainment was fun. You're not getting a cast of 50 on a Seabourn ship but the singers and dancers were excellent. We've seen a lot of the shows before, however this time "An Evening With Tim Rice" actually had .. Sir Tim Rice who was on board and also performed in another show about his music. That was just luck and Sir Tim is a very nice man whom I wish had been on our trivia team. Best ports on this trip were Ho Chi Minh and Hong Kong, each of which were overnights. The small Seabourn ships can dock in the centre of HCM and at Ocean Terminal in HK and that was huge in terms of just getting off and getting around. There were other good ports on the itinerary, but those two made the whole trip. There were also a couple of .. hmm .. ports. Sianoukville was really a dropping off point for people taking two overland days to visit Ankor Wat, Sanya may be a lovely place to holiday but the cruise terminal abuts nothing exciting. Cruises in Asia tend to have a mixture of good and not-quite-so-good ports. We did no ship excursions on this trip. The places we really wanted to do something, either the ship wasn't doing it or it was very easy to fix ourselves. It seems Seabourn is trying to attract a younger crowd but the excursions still tend towards 'church,ruin,UNESCO'; they have started to add cooking and cycling tours but they're still mostly pitching the type of tours where you get on a bus at 9am and return at 4pm having seen a lot of not much. And the tours tend to be expensive, variety and cost of tours is something Seabourn could perhaps look at. We passed 100 days on Seabourn this trip, if they keep these standards up we'll pass another 100, although it may take us another 12 years to do it. Seabourn is still our favourite line, the Odyssey class still our favourite ships, this cruise it was very hard to find a fault with, we loved it. Read Less
2 Helpful Votes
Sail Date: April 2019
If you want spectacular scenery and attractions you will need to book the land package that includes Angkor Wat and Harlong Bay. The cruise down the Mekong is more a cultural expose and explanation of historical events in the region. The ... Read More
If you want spectacular scenery and attractions you will need to book the land package that includes Angkor Wat and Harlong Bay. The cruise down the Mekong is more a cultural expose and explanation of historical events in the region. The boat and scenery on the river are still interesting but not spectacular. The cabins are excellent with a small balcony and French doors and the bathroom is clean and of good size with a glass shower screen. Food on the cruise was varied, both western and Asian selections with several selections for every meal. Drinks were available all day with beer and spirits included although they were of limited types , wine was only served with meals in the dining room. I have included photos of the wine list and drink list to give an idea of the extra charges if you wanted to purchase premium wine or spirits. The passengers are mainly older Americans, Canadians, British or Australians who are able to walk reasonable distances for the excursions. Excursions were interesting and varied and the guides were well organised. The staff were a highlight and attentive, friendly and well trained. Overall an excellent cruise by a professional company with great staff. Read Less
6 Helpful Votes
Sail Date: April 2019
This cruise was a little different from all the other ones that I've been to. It is more relaxing, and more intellectual. The ship is newly commissioned, mid size but spacious for the number of guests. Except in the main theatre, ... Read More
This cruise was a little different from all the other ones that I've been to. It is more relaxing, and more intellectual. The ship is newly commissioned, mid size but spacious for the number of guests. Except in the main theatre, and in the World Cafe where breakfast and more casual meals are served, I was able to find a spot all to myself. The ship has all the amenities that are expected, including a fitness centre, (free) Nordic hot and cold spa and whirl pool experience, and a mini planetarium. In room entertainment is excellent, consisting of many live TV stations, a wide variety of movies, TV series, recorded TED talks, and of course all kinds of music stations. The main shipwide entertainment include shows performed in the theater by a 4 members band and a 4 members singing and dancing group. On some nights local artists performed traditional dances. The ship also has a resident pianist, a guitarist, and two classical string instrumentalists. The planetarium provides three 3D shows, but unfortunately, after the first show, the 3D equipment did not work. What I enjoyed most was the lectures given by various speakers, some of whom are very knowledgeable, and spoke with lots of energy and passion. One of them spoke about the Vietnam war, which changed my perspective of what I used to believe - that the war was a struggle between communism and democracy. The performances in the theatre usually lasted about an hour, leaving me with enough time in the evening to finish watching all 10 episodes of the National Geographic series on Albert Einstein. The food was good, with the usual choices, and wine and beer and specialty coffee were included with every meal. I like the large selection of fruits, and the generous but not overwhelming portions of the sit down meals. There are two alternative restaurants which required booking. One of them pretended to offer oriental cuisine but I wasn't impressed. The menu consisted of a four course meal, each with a different choice of wine. The on board staff was efficient, very courteous, and eager to please. Service desk is open 24-7. Services were offered with smiles and humor. All my request for information and change of land excursions were resolved promptly. The itinerary includes a free excursion for each port visited, with a reasonably good selection of alternatives for additional fees. The ship stayed more than one day in most ports, which means that you will have plenty of time to explore on your own, if you do not sign up with the offered alternative excursions. However, some of the excursions were "sold out" as soon as booking became available. Many of the excursions lived up to expectation; the scenic boat tours of the beautiful Ha Long Bay were memorable. For some excursions, the descriptions on Viking's web site were more enticing than the actual trip, e.g., the "Ream National Park" trip in Sihanoukville, Cambodia, was no more than a long boat ride on a river. It was a relaxing ride, but I failed to see the flora and fauna mentioned in the Viking brochure, neither did the local guide point out any interesting features. Some of the land excursions took more than 2 hours to reach the destinations, because the ports were far from any interesting sites. I wish the long traveling time was clearly stated in the trip description. One of the excursions that I signed up was modified one day before the trip, without a clear explanation of the reason for the change. One of the places I really looked forward to visiting was Haikou, China, but this was taken out of the itinerary a month before the cruise started. The stated reason was "poor feedback from past guests" which I doubt was the true reason. My email to Viking requesting further explanation was never returned. Another feature which attracted me to this cruise was the advertised $600 deduction for air fare. Before I joined, Viking assured me that I could choose any airline, but in the end, they could not book me on the airline of my choice, and I had to forgo the $600 deduction. If you are looking for a relaxing cruise, with high quality enrichment programs and lots of free time, and don't mind paying a little more for the services, this cruise is for you. Read Less
1 Helpful Vote
Sail Date: April 2019
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship ... Read More
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship makes it feel more modern - Good/modern Fitness Centre - Great shows And now the negatives, of which there were so many... CON'S: - TERRIBLE main dining room food and service. The worst dining room food I've had out of the 60+ cruises I've been on - Main dining room service as bad as the food - VERY uncomfortable theatre seats. The ship has great shows but its not remotely comfortable sitting watching them unfortunately. - Stateroom steward not friendly. Not attentive at all. Provided very disappointing service - Laundry Service damaged 4 items. And the rest came back smelling awful - the worst laundering services I've ever experienced - The majority of the ships staff were inattentive and disinterested in providing good customer service - Overall, it's an old ship - you can put lipstick on a pig, but it's still a pig. The Jewel is an old, worn ship. Read Less
10 Helpful Votes
Sail Date: April 2019
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really ... Read More
Where to start? Let me start with the positives , I found the crew (except for the hostess in Chin Chin) to be universally cheerful and helpful. The Cast and Crew of the stage entertainment were excellent and professional - I really enjoyed the cast shows. And that's it.... Now lets look at the negatives. Our Balcony room , especially the bathroom was tiny. It was the same size of my inside cabin on the P&O Oriana......and THAT was lacking in the cat swinging facilities. The bed was comfortable , the balcony area was the smallest I have used in all my cruises. Excursions. I booked 3 with CruiseExcursions.com and all were half the cost of the Norwegian offerings (for the same tour). Thankfully , the debacle of the tendering at Ko Samui seems to have been sorted , in fact , to give them their due , it was probably the most efficient operation I have experienced.The three excursions that I booked with Norwegian occured as expected. One problem with the itinerary of this Cruise was that the cities advertised were a very long distance from the ports used , Bangkok, Ho Chi Minh city and Hanoi were all at least a 4 hour round trip. We had an overnight stay in 'Bangkok' but there was no real prospect of sampling its infamous nightlife because of the travelling time . This was a wasted overnight stay , a far better option would have been to overnight in Ha Long Bay which seemed to offer many excellent sightseeing opportunities and could be walked to in 15 mins!. Norwegian charged $99 for a Cambodian Visa , irrespective if you left the ship or not , now it may be Cambodian law that a visa must be issued , but the visa in my passport cost $30.... a $70 profit filched by Norwegian left a very bad taste in my mouth. Entertainment. I hardly saw the Cruise Director at all, and the offerings during the day were a mixture of quizzes and deck sports. There were however , a large choice of Pay activities . The Pool areas were clean and there were plenty of sunbeds. Evening entertainment consisted of a variety of one , two or four piece bands that played in all the main lounges and bars , in fact it was difficult to find some peace and quiet . entertainment finished early , the deck parties closed down when there were hundreds still partying, and most venues shut at midnight, despite having guests using them eg: Karaoke bar!. Food . I found the food palatable but not exciting . We tried Tsars Palace and Azure for evening meals , portions were small. There was no problem about getting a table for 2 , in fact we were never asked if we wanted to share a table....so imagine our surprise when a couple were sat at our table in Azure! Luckily , we enjoy sharing......... The buffet restaurant was good for variety , but they should install some microwaves for guests to reheat the lukewarm offerings. The Jewel is the smallest ship in NCL's fleet, TBH it was tooo small for me , there wasn't the breadth of entertainment that you get on the larger ships . This visit for me didn't give me any reason to book NCL in the future, i'm off back to Celebrity and Royal Caribbean! Read Less

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