This was my very first cruise and our first travel since Covid canceled earlier post retirement plans. My wife and I had been intrigued by Viking from watching their ads on PBS Masterpiece. Friends of ours had also strongly recommended Viking so we had high expectations. Those expectations were met and exceeded. The ship, the staff, the food, our room and the excursions were first class in every ...
We chose cruise because of destinations we hadn’t been to, 3 of which were cancelled or changed. We emailed our disappointment but the company didn’t even have the courtesy to reply!!
Why on a luxurious ship are there no automatic doors in public places? Other ships have them so it can’t be due to weather conditions. It’s a hygiene issue
Biggest niggle is the designated smoking area on deck ...
The service, food, cabins were all great. Totally disappointed in communication. Never received the next days schedule until 8-9 the night before. Even the next morning crew were not versed as to what the schedule would be. Totally unacceptable was our return flights. 1 1/2 days before departure we were told that our ship would dock at 9:00 and couldn't leave the ship until at least 9:30. We ...
I just had the time of my life on this cruise. I am a 60-something widow and this is my first cruise sailing solo since my husband passed. He and I had sailed Crystal six times, on all three ships, and loved it. I chose this cruise because I was happy to see Crystal come back, Iceland is on the bucket list, and, well, it was time to get back out there traveling. I flew to Reykjavik two days ...
Dear brescan,
Welcome back and we are delighted to hear that your experience on Serenity was a wonderful one!
We deeply appreciate your trust in choosing to sail again with Crystal, and it...
We chose this cruise because I’d always wanted to go to Iceland, also another chance for celebrity to redeem itself after a very disappointing cruise round the Caribbean in February.
We have been loyal cruisers with Celebrity for years attaining Elite Plus status, sadly it’s time to say goodbye. It started with our balcony cabin, items from the previous occupants were left in the wardrobe. No ...
Picked this cruise because we wanted to go to Iceland.
First given a dirty room made to wait inside for 3 hours to find a replacement
Trips were expensive if the boat decided To stop somewhere
First port was tender badly organised took 5 hours to get off the boat
Then they started altering the ports ended up only half a day in Reykjavík and cancelling Guernsey.
Food wasn’t great ...
We wanted to see Western Greenland, go through the Northwest Passage and also see Baffin Island as well as see the Arctic wildlife. Sadly, we didn't get to go anywhere near Arctic Bay on Baffin Island and missed a few other stops possibly because of conditions. We have previously seen Polar Bears up close but we have never seen Musk-Ox or Walrus so we were disappointed we didn't see any and also ...
We chose this itinerary to see Norway and Iceland. The Haven is spectacular, and our butler June was amazing.
The passengers and crew in the Haven are friendly. Our bartenders Jeferson and Pedro were friendly and fantastic. The Haven restaurant was very good but very limited entree choices and the same every day.
Several design flaws in cabin- confusing lighting, no counter space at sink, no ...
This is a beatiful ship. We enjoyed every port, and the food and service onboard was top notch. Is this ship a better layout for warmer climates? Certainly, but isn't every ship? A cruise is what you make of it, and we chose to enjoy every minute of our time on board. While there certainly could have been better entertainment options, that is not a high priority for us. The band performing ...
I took this cruise because of the great itinerary and fell in love with this new series of ships and have already booked on its sister ship the Viva. I read the reviews and they are mixed, but I found that if I got to eat early I avoided all of the lines etc. The Indulge Food Hall is a great new concept and there was not enough time on the 11 day cruise to try all the different foods from all ...