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12,315 Alaska Cruise Reviews

We were excited to travel with a group of friends on our first Alakan cruise. The check in was awesome. On the night of our 2nd day my husband became ill....bronchitis like symptoms. The next morning he and I went to ... Read More
We were excited to travel with a group of friends on our first Alakan cruise. The check in was awesome. On the night of our 2nd day my husband became ill....bronchitis like symptoms. The next morning he and I went to breakfast....many people were displaying signs of illness. My husband then went back to bed where he spent the next 2 days. The following day 3 more in our group were ill....same symptoms. These things should have happened that would have prevented a rapid spread of this flu... The buffet should NOT have been self serve. Masks given to anybody coughing! The fees to see a Dr. are high....and quarantine with very poor room service is prohibitive of people wanting medical attention. The food was cold, and overcooked at our evening dining sitting on 2 occasions. The entertainment was repetitive 3 shows were almost the same by the same comedians. The night before we disembarked ....my husband in quarantine got a call at 10:30 PM....saying he would have to be off the ship by 7 am the next morning after being cleared to do so.Why a call so late to a sick person asking him to leave so early the next morning? This is careless. He contacted the medical center and was cleared. Thankful we could join our friends to leave the sick ship. We have decided Ocean cruising is not for us. This trip of a lifetime very disappointing. Read Less
Sail Date September 2019
I wanted to get my National Parks Passport stamped at Denali NP and Glacier Bay NP. This land/cruise tour offered those opportunities. We were escorted from the time our plane landed in Fairbanks until we arrived at Vancouver Airport a ... Read More
I wanted to get my National Parks Passport stamped at Denali NP and Glacier Bay NP. This land/cruise tour offered those opportunities. We were escorted from the time our plane landed in Fairbanks until we arrived at Vancouver Airport a week later. All excursions were extremely well organized and presented. We loved everything we experienced on shore. Aboard the ship, we found it difficult to get around the first few days. We seemed to spend a lot of time trying to figure out where we were and where we needed to be, so we spent most of our time in our cabin watching the tv. We attended something in the Princess Theater because we thought it would help us understand how to get the most out of what was offered. It was all bout jewelry and shopping. I wish they would consider an orientation seminar to familiarize novice cruisers with the ship and how to maximize the cruising experience. Don't assume everyone has prior cruise experience(s). Prior to our cruise, I had always heard how wonderful the dining experiences were. We thought the food was ok, but certainly not great. There were many food offerings from cuisines that we just weren't familiar with, so when those options were passed over, we weren't left with much. Buffet food was usually lukewarm and one evening, my dinner was lukewarm. It was just a small negative blip on our vacation, not important enough to ruin it. We didn't take advantage of any activities. Again, it took a while to figure it all out, and when we finally did, the things we were interested in happened when we were off the ship or at dinner. After dinner activities were passed by because we were too tired from our busy day to stay up and participate. For us, the cruise experience was ok, but the land experiences were incredibly awesome!! No regrets at all! Read Less
Sail Date September 2019
I wanted to go up the inside passage (The east side of Vancouver Island) All the cruises I have seen that leave from Seattle go in the open ocean west of Vancouver Island. We booked only two weeks before the cruise and balconies were sold ... Read More
I wanted to go up the inside passage (The east side of Vancouver Island) All the cruises I have seen that leave from Seattle go in the open ocean west of Vancouver Island. We booked only two weeks before the cruise and balconies were sold out. We had an oceanview (obstructed) cabin, it was fine. There is a small deck on the back of deck 8 that we spent a lot of time watching the scenery go by out of the rain. The deck has no chairs, I fortunately brought a couple of backpacking chairs that worked great, My traveling partner loves to swing dance so we spent most nights in the wheelhouse bar until the music stopped playing. I would have come back newer if I had got more sleep. There was also a great entertainer (Funch) at the piano bar, he is the best of the entertainers that play in bars that I have seen in the four cruises I have been on. I wish the ships band played with more heart, they sight read everything. I have an auto-immune condition that is treated mainly with a fairly restrictive diet, (no eggs, dairy, gluten, almonds, peanuts) I still found plenty to eat. I enjoy the atmosphere on Princess, not too stuffy, the wait staff is friendly. Read Less
Sail Date September 2019
Always heard the Alaska Cruise was a great one to take. I was impressed with the decor and cleanliness of the ship. It was well laid out, with lots to see and lots of activities to take p[art in. We tried a few and enjoyed them a lot. ... Read More
Always heard the Alaska Cruise was a great one to take. I was impressed with the decor and cleanliness of the ship. It was well laid out, with lots to see and lots of activities to take p[art in. We tried a few and enjoyed them a lot. Engine trouble before we left port caused over a twelve hour departure delay, causing us to have to skip the Juneau stop and the glaciers. Although this was very disappointing, it was still a great and enjoyable cruise. The shows we went to were very well done and very enjoyable. The professional level of the entertainers was very high. The sailing was surprisingly smooth, (we expected a bouncier cruise), and the movement was mostly un-noticeable. The selection of food in the Horizon Lounge Buffet "blew my mind". I did not ecpect to see such a wide variety to choose from. The Staff overall were exceptional. Read Less
Sail Date September 2019
The entire purpose of the trip was a fishing excursion in Juneau. Our Juneau port was cancelled and that was extremely disappointing. Instead of offering a discount for the next cruise (to same ports) They gave us $100 to be spent on the ... Read More
The entire purpose of the trip was a fishing excursion in Juneau. Our Juneau port was cancelled and that was extremely disappointing. Instead of offering a discount for the next cruise (to same ports) They gave us $100 to be spent on the ship. Most of the crew were not friendly, we ate at the bayou for an extra charge and the food was terrible!!! : It tasted like it had been frozen and prepared in a microwave! The website said ship was refurbished but it was outdated. Their system for boarding and unboarding, seems to work really well!. For my 1st cruise, there just wasn't anything fascinating about it. 8 just had higher expectations. They replaced Juneau with prince Rupert island and that was awful. Prince Rupert island is like one huge flea market, not a fair trade to Juneau whatsoever!! The gratuities are a joke. Our steward deserved 90% of our tips. Only ONE bartender the entire trip made an excellent drink with a good attitude, the rest were very unfriendly and acted like we were an inconvenience when we ordered. It was just not the trip I thought it would be.s Read Less
Sail Date September 2019
Let me start with explaining why I only gave this a 3 out of 5. It started out great in that it was a pleasant surprise that we were able to board right after going through all the check in procedures to start taking advantage of the ... Read More
Let me start with explaining why I only gave this a 3 out of 5. It started out great in that it was a pleasant surprise that we were able to board right after going through all the check in procedures to start taking advantage of the boats’ amenities. Get there early, as it does take a while to get through check-in/customs. Now, in my eyes, a cruise ship should be fit & ready to sail according to its itinerary that you paid for. Ours was not. Did we sail at 4:30 as scheduled, NO, did we sail at 7:00 pm, NO, did we sail as they said the delay would take til at midnight – NO. We sailed at 3:00 am of which at dinnertime the evening before while still in port but on the boat, they announced would have to change the itinerary as we would no longer be able to go to our first stop Juneau. REALLY, Juneau, the capital of Alaska and port probably 100% of the people were most looking forward to as it was only a 2 port stop and to be our most northern part of Alaska we were sailing to, so to look forward to excursions like the glaciers, dog sledding, seeing the wildlife, etc. Most, if not all, booked specifically to see “Alaska” and in changing Juneau to now go to Rupert, British Columbia as the alternate port was to say the least VERY DISAPPOINTING. If I’d of known of this change before sailing, and given the option of not going & getting our money back, I would gladly have rescheduled and used that money to book a future ALASKAN only cruise. So the small compensation we got for the “inconvenience” by no means made up for this loss. Now, once we did sail, as far as rating the Island Princess for its amenities, restaurants, shows, cabin, staff, etc, I would rate it a 5+. Having said that, there is a lot of advertising for the boat shopping (and in ports) both in leaving paperwork at your cabin door and within the events listed in the Patter newsletter. We got caught up in going to some events that were nothing more than advertising and they get you by offering free items or free draws. Once we figured this out we could get on with some of the more fun/informative events. A lot of events overlap so you truly have to pick & choose which is better for you and not falling for these advertised events makes it easier to weed out. I wish in the Patter it would have listed the duration of events and a brief explanation of them. All the music and entertainers were top-notch. Cruise Director Natalie as announcer or host was an enhancement to all entertainment, she was high energy and so funny. The cooking demonstration with Exec Chef, Maitre d’Hotel & Natalie was so funny, followed by a galley tour, was one of our fave events. The Naturalist Mark Harris gave great lectures. I only wish he would have narrated more landmarks along the way through the outside speakers on the deck (especially when whales or dolphins were nearby), or to know where we were, as spectacular sites when close to land. Had a mid-ship balcony cabin that is well worth it, just to look out when you are in your room and having a lot of light come in is well worth it. Plus being mid-ship is the most stable part of the ship. Not that it rocked at that much but did in a few parts, for the most-part was calm sailing. Didn’t take a beverage package as you got free water & coffee at meals, plus O.J. for breakfast that was good enough for us. Plus we did bring on board our own water bottles and some pop cans that we kept in our mini fridge and took out with us throughout the day that was great. We also didn’t take an alcoholic package but I think if we were on a longer 7 day cruise we would have. A lot of different bars w/different types of entertainment, singers, quizes, karaoke, etc. all excellent. No problems getting in any of the restaurants and the staff & food at all were excellent. We did pay extra for going into 2 out of the 3 fine dining restaurants – the Italian and the New Orleans/Steakhouse. Both were an additional $29, well worth it. They opened the New Orleans restaurant once for lunch for British pub food at no additional cost, which was delicious. The outlet that served pizza was also very good. Basically ALL the food was out of this world delicious. We bought an internet plan before the cruise paying $19.99 for up to 4 devices. We did have a few issues at the beginning losing connection but after going to the info desk to get it straightened out we were good to go. Worked for the most part – spotty a few times, but still worth it. We had taken U.S. money with us thinking if you bought anything on board you paid for it by cash (shopping/drinks, etc), but you don’t. You show your room key and everything is charged through that to your account. One good thing with the internet is you could go online to your account to keep track of all your extra charges which was nice. Also know you are automatically charged a $14.50/p.p./p.d. tipping fee. You do have the option to change this to whatever you want. Just go to the service desk on board & tell them what you want to change it to and it will be changed on your account. This boat not only had an outdoor pool w/hottubs but also an indoor pool w/hottubs. Handy for cool or rainy days. Also basketball court, shuffleboard, mini-golf but those were outdoors so could only partake in when not raining. Also indoor ping-pong and lots of other games to par-take in. They also had a library with books/cards/games that was popular. A Theatre with lovely night-time shows. And an outdoor huge screen with movies showing at different times, casino, and much more activities/shopping stores/fine art sales, etc. Only negative of a cruise, if it really is a negative, is there is there is so much going on at all times, it is a little hard to fit in all you want to do. We tried at one time to just sit & relax to read our books and listen to our music through earphones but then quickly realized we were missing out on an event we wanted to see, so quickly abandoned the R&R time and off we went - LOL! This was an approx. 2000 person cruise with over 900 staff. Just a perfect size we thought, where it was never overly busy in any one area for the most part, and I would say about 85% adults vs children. It was a very well-run ship. Would we take another cruise, definitely, would we take it on Princess after that delay/change in itinerary, not sure. Read Less
Sail Date September 2019
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over ... Read More
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over 12 hours later than scheduled and at partial speed so Juneau was completely removed from the schedule and when we got to Ketchikan it was pouring rain so our excursion there was cancelled as well. Major disappointment. Wish there was an opportunity offered to people to re-book on an alternate date. Alaska cruise with very little experience time in Alaska! Very smoky in the central area of the ship (Atrium) as well. The Youth program, however, is fantastic and if it weren't for that, this really would have been a complete disaster of a family trip. Ship was clean, although very tired and in need of updating (built in 2003). Read Less
Sail Date September 2019
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. ... Read More
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. Unfortunately, we did not get to see any of those things. Due to mechanical issues on the ship, we experienced a 12 hour delay at the Vancouver port and Princess Cruises cancelled the Juneau destination. They provided a $100 on board credit and 15% off our next cruise (if booked by 9/20/2020) as "compensation," which is both laughable and offensive. This was my first vacation in 4 years, and something I spent a long time saving up for. I can't simply book another cruise within a year, nor would I want to with Princess Cruises. In the end, $100 does not make up for the sights and experiences we were denied, and it was a general consensus amongst my party that we felt robbed. Other items of comment: - The buffet food was terrible and barely edible, but the dining room made up for it. I typically saved my appetite for a dining room meal. - I do not recommend this cruise for anyone under the age of 50. There are very few entertainment options on board, especially for a younger crowd. I was most excited for the 90's Music Night, but ended up being the only person in the room that knew any of the music. There was not a single person on the dance floor. - The theater entertainment was subpar. I have seen high school musicals with better production value, and the ventriloquist act was cancelled due to the talent having laryngitis. The irony of the situation was not lost. - Princess Cruises replaced the Juneau destination with the Port of Prince Rupert in British Columbia. Other than the fact that this was not an Alaskan port on an ALASKAN CRUISE, this port does not experience much tourism and couldn't accommodate 2,200 visitors. There were no sights to see, and only a couple excursion options (the majority of which involved walking around a park, which you could do for free). There was a rumor on board that we only went there because they had the parts needed to repair the ship. Read Less
Sail Date September 2019
We are from Vancouver, so this 5 day "Sampler" cruise was an easy get away for us. We have been to Alaska before, so did not go for the itinerary, which was a good thing as it turned out. We were 12 hours late leaving ... Read More
We are from Vancouver, so this 5 day "Sampler" cruise was an easy get away for us. We have been to Alaska before, so did not go for the itinerary, which was a good thing as it turned out. We were 12 hours late leaving Vancouver due to a mechanical issue. We did not make it to Juneau, but stopped in Prince Rupert instead. I have never been there so it was a new experience. There is a silver lining! Due to the change in itinerary, we passed through Johnstone Strait, a protected whale habitat area, during the day both on the way up & back. I understand that the ship generally passes through at night. We saw lots of whales - quite a treat. We had a mini-suite, the extra space in the cabin and in the bathroom is worth it. Food was generally very good both at the buffet & the dining room. The Horizon Court gets very busy & noisy, so we tried to avoid peak times. There is a good selection of salads and hot food. Labelling of the food could be better, many dishes were not labelled at all, so one had to guess. Dinner in The Provence Dining Room was very pleasant. There is something for everyone on the menu. The wait staff work hard but are friendly & helpful. The one negative comment I have is about dress code or lack of. We found many people wearing blue jeans, and not your expensive designer ones but good old Levis, often topped with a T-shirt. Several men wore baseball caps during dinner. The dining room is equal to a fine dining restaurant, and I found this disrespectful not only to the staff but to the other guests who made an effort to "clean up bit" for dinner. So is there a dress code or not; if so it should be adhered to. We enjoyed the entertainment, but found the Productions much too loud. I had to leave as I found it uncomfortable. We found there was a lot of "selling" on board - wine tasting, art auctions, beverage packages etc etc. If not careful, one could rack up a substantial bill. We did not use the fitness centre, spa or casino. All in all, a good cruise experience. Read Less
Sail Date September 2019
This was my first Princess Cruise and although we paid a great price for a balcony cabin we were 12 hours leaving port, due to a mechanical problem, our itinerary changed, we did not go to Juneau as planned, we did not cruise the outside ... Read More
This was my first Princess Cruise and although we paid a great price for a balcony cabin we were 12 hours leaving port, due to a mechanical problem, our itinerary changed, we did not go to Juneau as planned, we did not cruise the outside of Vancouver Island which I was looking forward too. The communications regarding the mechanical problem were poor but in general I would say all communications on board the ship were poor. The buffet food was adequate in quality, but nothing to get excited about. Getting off the ship at Ketchikan was a nightmare, we didn't arrive til 1:30 pm and the line to get off the ship was very long and took quite some time to leave. Getting on and off the ship for the first and last time went very well. I really liked the decor of the ship...it felt nautical, it felt like a ship which I like. Read Less
Sail Date September 2019
I had high expectations for seeing a glacier and snow in Alaska. That was the motivation for taking this 5 day “sampler” of 2 ports in Alaska, vs 4 day with 1 port. Unfortunately, the embarkation port exit was postponed 11 hours. This ... Read More
I had high expectations for seeing a glacier and snow in Alaska. That was the motivation for taking this 5 day “sampler” of 2 ports in Alaska, vs 4 day with 1 port. Unfortunately, the embarkation port exit was postponed 11 hours. This delay and the inability to correct the problem resulted in a port cut, Juneau. The ship itself is older, and looks outdated. The refurbishment done a few years ago added more cabins, but cut the interior common areas down, leaving a person wondering around trying to find a place to sit. Everything was crowded, the outside space, the inside, even the dining. The balcony cabin (210 square feet) had one good quality, outdoor access. The interior was tight, shower barely large enough to wash in. Room service had to be eaten on the bed, as one chair provided in a room with a refrig that barely cooled the water (and had more ice in it than any where on the trip). The tv choices were rerun over and over again. The lighting dim, especially on the nightstands. Not a place you wanted to spend a lot of time in. The thermostat had no impact on the rooms temperature. Food options were dull, and bland. Cookies the main option and little fresh to choose. Nothing made you say oh! My husband lost 4lbs. on the trip. Activities, entertainment, bars and common areas crowded and never quite made you want to stay. Port calls were late on pickup and caused tightly timed excursions. Coming and going from the ship was time consuming and the security over done, looking for items in your bags on return. Generally the staff was helpful, although many were not understandable when they replied to questions. The room service staff was the best, they got the orders correct and were timely on delivery (very limited options). One thing stands above all else on this trip, Princess Cruises prefers to charge on every item on board. I purchased the internet, drink and water packages prior to the trip. On board there is a constant up-sale, for photo packages of questionable quality. The spa has steam rooms, for an additional fee, even when having massages with them. These facilities are clean and the therapists pleasant enough. The fitness center had old, needing repair covers on equipment seats and has a very small footprint. Not inviting, more like a dudgeon with mirrors. The choice to make this cruise was dependent on seeing the glaciers and snow, I saw nothing but rain. Knowledge of the propulsion issues and the cut of a port caused the captain to offer compensation, $100.00 now and 15% off of a future cruise. That is hardly compensation for this change of itinerary, 15% on this trip would have made it more palatable. This made the line seem cheap and not at all caring about what had been promised and purchased by guests. 50% would have been appropriate, one port cut of two, refund 50% of the fees. This set the tone for the trip. Would I use Princess or any of it’s line of services again, No. Read Less
Sail Date September 2019
Chose this cruise to see Juneau, glacier bay and mendenhime glacier. Due to engine problems, we had a 12 hour delay leaving originating port of Vancouver Canada. Due to the delay The itinerary was changed eliminating Juneau, Alaska and ... Read More
Chose this cruise to see Juneau, glacier bay and mendenhime glacier. Due to engine problems, we had a 12 hour delay leaving originating port of Vancouver Canada. Due to the delay The itinerary was changed eliminating Juneau, Alaska and adding prince Rupert, Canada which we had no desire to see and did not get off the ship. To compensate for the change we were given a credit of $100 each. We felt this was not an adaquate amount. The food onboard was mediocre and very disappointing. The crew was very good. Our balcony stateroom was great, and we loved the queen bed. We enjoyed room service for our breakfast. There were many activities to participate in if you wanted to. There were many promotions for onboard sales events. To much paper was wasted promoting these events. The casino did not pay! Would not recommend wasting your money. Overall we were disappointed as we had booked this trip 6 months in advance and we were veer excited to take it. We will not cruise with princess again. Read Less
Sail Date September 2019
We had mechanical issues so we left Vancouver 11 hours later than expected. Then was told we could only travel at ½ speed. So they changed our itinerary to Ketchikan - Prince Rupert from Juneau - Ketchikan. Was hoping to see a ... Read More
We had mechanical issues so we left Vancouver 11 hours later than expected. Then was told we could only travel at ½ speed. So they changed our itinerary to Ketchikan - Prince Rupert from Juneau - Ketchikan. Was hoping to see a glacier(s), of course that didn’t happen. Only spent 6.5 hours in Ketchikan our only Alaskan stop and 11 hours in Prince Rupert. Had to cancel our original tour planned for Ketchikan. Princess Cruises gave us $100 credit to our onboard account for completely missing a port. Prince Rupert was not expecting us so they were not prepared. Because of the time of year the bears were not around, the tours offered were mostly town tours. The only bright side to that stop was that it was sunny outside. The stateroom is showing it age, the beds are very comfortable. Entertainment in theatre was average. Comedian was not so funny. Dancers were okay, lots of steps to know for the same 12 dancers. Microphones worked 80% so could not hear some singing. Like any buffet the food was average and over cooked. I feel this cruise is equivalent to 3 star all inclusive resort. Read Less
Sail Date September 2019
I chose this cruise based on reviews from previous travellers. We were sorely disappointed. First the ship was delayed leaving for 10 hours. This meant that we missed one of the ports we were supposed to see which is the main reason we ... Read More
I chose this cruise based on reviews from previous travellers. We were sorely disappointed. First the ship was delayed leaving for 10 hours. This meant that we missed one of the ports we were supposed to see which is the main reason we took this cruise . The compensation from the cruise line was a slap in the face considering the entire reason for going on this trip ( Juneau AK ) was skipped . The food was barely edible ( first time I lost weight on vacation lol!) , regardless if you ate at the buffet or dinning rooms . With the exception of a few staff members the majority of the food/drink services team were extremely rude and unhelpful . The entertainment was poor and they were constantly chasing you down to buy buy buy . It always felt like you were being harassed . I do not recommend this cruise line Read Less
Sail Date September 2019
Previously very impressed with Hurtigruten, having travelled with them to Antarctica and had an amazing time. I have followed the story of their new ship, the Roald Amundsen, and was looking forward to this expedition cruise, taking a ... Read More
Previously very impressed with Hurtigruten, having travelled with them to Antarctica and had an amazing time. I have followed the story of their new ship, the Roald Amundsen, and was looking forward to this expedition cruise, taking a more adventurous Inside Passage route, on this innovative vessel. My husband and I were amongst the first to book, about 18 months ahead. The flight from Vancouver to Nome to join the ship was very scenic, but it was clear on landing that the weather was dictating events. The sea state had hindered the disembarkation of the homeward bound passengers and at first it was doubtful we would be able to embark that evening at all - the good people of Nome were preparing to put us up! As it happened we did make it on board but it was a little chaotic: we did not get the ‘suite check-in’, the cruise card machine wasn’t functioning properly, cabins weren’t ready, luggage was arriving separately, we couldn’t sail that night, but hey - what an exciting start! Two weeks before setting out Hurtigruten had informed us that two of the more remote landings wouldn’t happen because of US regulations regarding use of the Zodiacs. They said it was a ‘minor change’ and reimbursed €200pp but in reality this was a very major change because it ruled out all ‘wet landings’ and any remote wild life encounters - the very things that provide those amazing memorable moments that define an expedition cruise. Our first ‘landing’ after an extended time at sea, was a substitute stop at Sand Point in the Aleutians which was poorly organised to say the least, provided none of the promised wild life encounters, and revealed how poorly prepared the crew and expedition team were to cope with 500+ passengers in one tender boat and a destination they knew little about. Many passengers were understandably very unhappy about it and to add insult to injury we were all given a dressing down by the Expedition Leader at the evening briefing for complaining about it. There was also a ‘failure to launch’ of tenders which was officially because of ‘high swells’ but it was clear to anyone with even the slightest knowledge of sea states that the swell wasn’t high at all. Thank goodness we didn’t need to abandon ship in rough seas..... The Roald Amundsen is a beautiful ship. The decor is stylish Nordic, the jacuzzis and pool on deck 10 are lovely, the walking track on 11 is great, inside AND outside gym equipment, beautiful sauna, lovely cabins and super comfy beds. The explorer lounge is very comfortable (though the day beds at the bow only give a view of the railings) There is a lecture theatre and scientific equipment on Deck 6 but the former is poorly designed and the latter is mostly wrapped in plastic covers. There is a shop which sells little of any use unless you are in the market for tanzanite jewellery or a new watch, or have forgotten to bring a jacket (but you are given one on board anyway......) There is a spa (didn’t use it). What is clear is that with a full payload of passengers almost all the public areas are too small. The Aune dining area is poorly laid out for both staff and passengers and was a chaotic place to eat. The a la carte Lindstrom was much better but not big enough to accommodate suite passengers except on alternate nights. It’s small menu, though good, did not change throughout the duration of the sailing. The Friedheim ‘street food’ restaurant had an even smaller menu, which was shortened further due to limited availability, and again did not vary for the entire time on board. The lecture theatre is high tech but too small and uncomfortable during use, with passengers spilling out into the adjacent area. It was possible to view proceedings here from the cabin TVs but only for lip readers because the sound didn’t come through. If the use of zodiacs had been permitted it would clearly have been a vey long process for the numbers on board to access and enjoy them. The pool on deck 10 was ‘closed for maintenance’ for almost all our sailing: it leaked into the (expensive) cabins below, whose occupants must have had a truly miserable experience. The optional excursions, predictably I suppose, were overpriced and underwhelming. Some were cancelled at short notice. Some passengers had been given the opportunity to book prior to leaving home and some had not. Some of the expedition team were very new and inexperienced, some of the more senior ones had rather poor presentation skills. Some were excellent. Given that many of their clients are professional, well educated and experienced travellers I feel this team could do worse than up their game. On our previous trip with Hurtigruten in Antarctica we were in awe of the team on board and couldn’t praise them highly enough. Sadly not the case here. There were some notable highlights: seeing sparing bears, multiple humpback whales, the Hubbard Glacier. All amazing. I appreciate that with this sort of sailing itineraries can change, but for poor planning and awareness of regulations to have such a major negative impact on an advertised cruise reflects very badly on Hurtigruten. The on board experience was significantly diminished by ambitious passenger numbers and ‘teething issues’ with the ship. This was, in my opinion, neither ‘expedition’ or ‘cruise’ and Hurtigruten should reflect very seriously on just how it could fail, on both counts, on such a spectacular route. Read Less
Sail Date September 2019
The airteam, at that time based out of Estonia, failed to consider the inadequate ground time necessary for our SEATAC to Vancouver flight connection and consequently had to change our reservations too late to get seats together. We are ... Read More
The airteam, at that time based out of Estonia, failed to consider the inadequate ground time necessary for our SEATAC to Vancouver flight connection and consequently had to change our reservations too late to get seats together. We are glad that Seattle office is now handling air reservations. Air North at Vancouver airport was in no way equipped to handle Hurtigruten's number of passengers. There was only one check-in counter operational for our flight to Nome which meant several hundred passengers standing for over an hour. Given the demographics of the passengers and the total lack of seating available, this was unacceptable and avoidable. We had a balcony cabin on deck 7 and it was comfortable. Unfortunately the AC did not work adequately and we kept our balcony door open partway the entire time from Nome to Vancouver. The buffet dining was disappointing and nowhere near the standard of Fram. Choices were limited with a lot of fish and the menu was repeated several times. Desserts were boring with only 3 choices - none of which showed any culinary joy. Wait staff were wonderful. There are water dispensers all over the ship, but unfortunately the pour is very slow and the sparkling water option was never hooked up. The Science Center is too large and other than seating the overflow from the lecture hall, is not used to capacity. The very costly Zeiss microscopes are shrouded by their covers most of the time and we found members of the Expedition Team seeming to be mostly preoccupied behind their desks on their computers. One sometimes felt intrusive and reluctant to disturb them with a question and we generally did not feel the same connection with team members as we did on the Fram. The biggest issue expressed by many of the ship's passengers was about the inability to do landings in the Zirkelboats and consequently bypassing two of the Aleutian islands that were on our schedule. The inability to use the boats for landings in US territorial waters was clearly known to Hurtigruten well ahead of time and that should have been conveyed to the passengers accordingly, in a timely manner. The general sentiment was that the price of this voyage was too high for what was delivered. In Dutch Harbor there was a long delay before the one life boat was ready to take passengers ashore and cut down on the amount of time allowed on land. This was due to the crew's unfamiliarity with the equipment. In addition, passengers had to wait one hour to board the launch to return to the ship. After many complaints, the Captain said he would allow two life boats if we had to anchor offshore at future stops. I believe that this ship, with a capacity of over 400 passengers, is not the best choice for Antarctica. We sailed there on a small ship with another expedition company and there were only 120 passengers which allowed for 3 plus landings per day. Since there is a limit to the number of people that can disembark at any one time, and given the long lines we experienced as well as some general disorganization with relatively large life boats on the Amundsen, I would imagine trying to get 400 people ashore in small Zirkelboat groups could be a problem. Read Less
Sail Date September 2019
I wanted to see Alaska. We chose the NCL Jewel because it went to the Hubbard Glacier, Glacier National Park, and the main towns Ketchikan, Juneau, and Skagway. The price was reasonable so we chose to do our first back to back trip. The ... Read More
I wanted to see Alaska. We chose the NCL Jewel because it went to the Hubbard Glacier, Glacier National Park, and the main towns Ketchikan, Juneau, and Skagway. The price was reasonable so we chose to do our first back to back trip. The service was friendly. The food was good in the main dining rooms. buffet, and specialty dining. The entertainment was enjoyable. Fire an Ice was our favorite entertainment. Cruise Director Dan did an excellent job. We booked these cruises separate so we changed cabins in between cruises. We were given a sticker to wear in Seward so we could walk right in without waiting in line to board the ship to start the second seven days of our cruise. In September there were only a few children which was nice. They had 700 children on a 7 day cruise in the summer. We stay in an inside cabin because we are only in our room to sleep. Read Less
Sail Date September 2019
We chose this cruise for a couple reasons. First of all we sailed on the Jewel last year from Vancouver to Tokyo, and on to Singapore where it went into dry dock for a refurbishment, and we wanted to see the changes. Secondly, some friends ... Read More
We chose this cruise for a couple reasons. First of all we sailed on the Jewel last year from Vancouver to Tokyo, and on to Singapore where it went into dry dock for a refurbishment, and we wanted to see the changes. Secondly, some friends of ours were sailing on it, and asked us to join them. We also had made friends with many of the crew members, and were eager to see who would still be on the ship. It made us extremely happy that Dan was still the Cruise Director! We really think he's great, and extremely personable and approachable. He happily welcomed us back. To our dismay, many of our other favorite crew members were no longer on board. We do realize contracts end, and no one is guaranteed to come back to the same ship upon renewal. We had a balcony room on deck 9--one door down from our cabin last year. We also had the Unlimited beverage package, and the three specialty dining package, and 250 minutes of wi-fi, along with $50 towards each shore excursion and $50 on board credit per person as our perks. We couldn't make use of the friends and family are free, or the free air fare. The entertainment was excellent as usual. The production company is extremely talented, and very friendly when you see them on board ship when they're not performing. We had good service from our cabin steward who was very friendly and eager to help with anything. The shore excursions were excellent for the most part. The Salmon Bake was not as good as we had expected. I wouldn't do that again. The Crab Fest, and the White Mountain Yukon Pass Railroad ride I've done twice now. Obviously, I think they're absolutely worth doing again. We were disappointed that LeBistro Restaurant didn't match the quality or service that we have experienced on previous cruises. Cagney's also was better on past cruises. The bar service was lacking as well. I would make a suggestion for the Starlight Theater that you get cup holders for the chairs. I noticed that the refurbishment there only consisted of reupholstering the chairs, new carpet, and a brand new stage curtain. Thank goodness you got rid of the Peacock! We are planning another cruise next year on the Jewel, and are hoping that a longer cruise will pan out to be better than this one. We're sailing from Hawaii to Papeete, and Papeete to Austrailia--a repositioning cruise. As a loyal NCL Platinum Latitudes member , and a travel agent, I am hopeful that some of my concerns will be addressed, so my clients will not be disappointed when I recommend and book an NCL cruise for them. I purchased four Cruise Next certificates for use next year, and I'm hoping NCL doesn't disappoint me. Read Less
Sail Date September 2019
Another fun cruise on NCL. Embarkation in Vancouver B.C was efficient and disembarkation in Seward, Alaska for the last Alaska Rail passenger run to Anchorage was equally expeditious (although it was an early). The 114 mile scenic run ... Read More
Another fun cruise on NCL. Embarkation in Vancouver B.C was efficient and disembarkation in Seward, Alaska for the last Alaska Rail passenger run to Anchorage was equally expeditious (although it was an early). The 114 mile scenic run hugged the shoreline and afforded some stunning views of the raw beauty of Alaska, the water, the mountains and the wildlife lending credence to Alaska`s claim of being the Last Frontier. Vancouver is a city that has a warm and inviting population and efficient transportation system. I got there a day early and spent the time before the cruise wandering around. Great port to sail out of. The highlights of this cruise were Glacier Bay on day 6 and the Hubbard glacier on day 7. We got real close to the Margerie Glacier and the Lamplugh Glacier and were treated to some awesomely impressive views as the ship entered the bay and did a complete turnaround at these glaciers affording great views from all over the ship. Enhancing the experience at Glacier Bay was a commentary on Glacier Bay running on the Jewel`s TV channel. This commentary was presented by USPS rangers of the Glacier Bay National Park. Augmenting this commentary and presentation, the rangers and Friends on the Glacier Bay had tables set up with souvenir books, maps of Glacier Bay and DVD`s of some of the best nature photos of Alaska I`d seen. Nice touch Norwegian ! This cruise followed Alaska`s inside passage. On day three, the Jewel visited Ketchikan, the Salmon Capitol of the World. Day four found us visiting the only state capital that cannot be reached by road, Juneau. Day five we stopped in Skagway, another picturesque town with a connection with the Gold Rush. These are unique towns worth experiencing and Norwegian saw to it that we had time in each that was long enough to fully savor the experience. Shuttles to the towns were convenient and efficient. A memorable cruise marked by stunning scenery and memorable experiences. Read Less
Sail Date September 2019
Chose this cruise to celebrate our 35th Anniversary and my wife's retirement. Inside Passage itinerary was on wife's bucket list. I Chose NCL because we had our honeymoon cruise with them in the Caribbean. I chose the mini ... Read More
Chose this cruise to celebrate our 35th Anniversary and my wife's retirement. Inside Passage itinerary was on wife's bucket list. I Chose NCL because we had our honeymoon cruise with them in the Caribbean. I chose the mini balcony suite 11094 in the middle of the ship as an upgrade to our usual window room. Boarding was ok, not great. Line moved steadily, but no one was checking appointment times, it was just kind of a free for all. No issues getting on the ship. Our room was ready when we boarded. Cabin Steward was a sweetheart, kept things in great shape. Entertainment around ship was ok, not great. Production Cast in Stardust theater was excellent overall. The lounge acts were so- so. The comedian was hilarious. Casino Staff was totally excellent, I was addressed by name from day one, and they all were very pleasant to be around. Buffet was ok, only ate breakfast and 1 lunch there. Staff was nice, and washee washee crew had a blast Specialty Restaurants: Moderno was good, ate night one, plenty of food to choose from, and staff was friendly Le Bistro night 2, disappointing. Service had no sophistication at all, food was just ok, nothing special about it at all and extremely small portions. no name recognition, no celebration recognition... Teppanyaki- great company at the table, fun time. food had zero flavor, very typical of this type of restaurant. Our Chef was a novice....very friendly, but certainly needed to hone his show skills more before being turned loose. everything was rushed...deserts were terrible Cagneys- saved for last night, arrived half an hour early, got sat 40 minutes later. Waited 10 minutes and finally waitress came over and asked for dinner order before even seeing if we wanted a drink, when I said we wanted to get something to drink, she just left. 5 minutes later guy comes over to take order for decent bottle of wine (100$+) We wait 10 minutes and he comes back with wine....not a great presentation, and then wants to get paid for wine on the spot. Very weird. Waitress comes back and takes order..pretty much all she was was an order taker...never refilled wine glasses, or attempted to engage us in conversation. Ribeye Steak was of very poor quality, Filet was cooked correctly. cheesy grits were excellent. She brought us the wrong desert to start, correct desert was ok, again, not great. Spa- took the tour the first day and the hard sell was almost unbearable...we did get a couple massage the next day which was AWESOME! I did buy thermal spa passes before the cruise...an expensive mistake as we never found the time to use them at all used the fitness center once, it was more than adequate Shore Excursions: Most booked independently : Ketchikan:Misty Fjords Seaplane on Carlin Air thru Viator.com- Excellent! Crabfeast and Lumberjack Show thru AlaskaShoreexcursions.com- Excellent Juneau: Best of Juneau thru shoreexcursionsgroup.com- Excellent ( Whale watching, Mendenhall Glacier, and Salmon Feast) Skagway: Best of Skagway thru NCL ( Bus RIde, Train Ride Down White Pass, another Salmon Bake, Red Onion Tour) Excellent Cruise Director was good...The views were humbling, and with the exception of the specialty restaurants missing the service mark most of the time, and the food being probably no more special than what was served in the main dining rooms, we really enjoyed ourselves. Read Less
Sail Date September 2019
We had really wanted to see Alaska and felt by cruising, we could see several ports and all the beauty. Views were amazing! Wish there had been more ice on the glaciers. Everything was planned down to a science of getting you ... Read More
We had really wanted to see Alaska and felt by cruising, we could see several ports and all the beauty. Views were amazing! Wish there had been more ice on the glaciers. Everything was planned down to a science of getting you from point A to point B. Food was excellent! Variety of food was incredible as well. Something for everyone. The shows on board were spot on and very entertaining. Super happy with the 2 we went to. Shopping was lots of fun as most things were half price since this was season end. Met several new friends to stay in touch with. So glad we got the balcony suite. To be able to walk out and see the scenery, the water, the whales along side ship, the pilot boats up close, even the rangers embarking and disembarking was simply amazing. We both highly recommend you doing this and enjoy God's creations prior to more global warming. Very pleased and most happy we decided to cruise with The Norwegian Jewel. Read Less
Sail Date September 2019
This was my birthday present to go to Alaska!!! A beautiful trip! To see the Glaciers up close was amazing. A must see State. Everyday was better than the last day! Definitely get a balcony for this trip... waking up to those views ... Read More
This was my birthday present to go to Alaska!!! A beautiful trip! To see the Glaciers up close was amazing. A must see State. Everyday was better than the last day! Definitely get a balcony for this trip... waking up to those views everyday are breathtaking!!! Even laying in bed bed looking out out the water is so relaxing and refreshing. The entertainment and activities on board were great... definitely something for everyone. I took advantage of the Spa and it was wonderful, to relax and get pampered. The ports and excursions were so fun! The train rain is a must! The staff was fantastic. The drinks and food were good. The higher end dining rooms were great, nice to dress up! The embarkation and disembarkation were extremely organized all the to the airport!!! Thank you Norwegian Jewel... hopefully I'll see you again soon for another cruise to another destination Read Less
Sail Date September 2019
We had enjoyed a previous cruise with Celebrity and so we chose them again for our Alaska trip but found this cruise disappointing in several ways. First, though, some of the positives which just about scrape it an 'average' ... Read More
We had enjoyed a previous cruise with Celebrity and so we chose them again for our Alaska trip but found this cruise disappointing in several ways. First, though, some of the positives which just about scrape it an 'average' rating in our book! An excellent state room and balcony, good customer service desk who organised an early check-out for us on the last day very efficiently. Good destination choices in Icy Strait Point and Juneau,fab time at - and commentary on - Hubbard glacier, lovely Persian garden steam and sauna and relaxation facilities and a library which, though small, had some really good - and up to date - and even British (!) authors. As for the shows, a couple of good comedians and a good magician but the ship's troupe, though talented, are saddled with lacklustre shows - and there were no less than three of these during the seven nights. The negatives: the endless attempts to up-sell are really, REALLY irritating, especially when (as here) they begin with someone trying to sell you speciality dining as you make your way towards the gangway (not even on the ship yet!) at the very start of the cruise. Mind you, after seven nights in the main dining room and breakfast and lunch in the buffet, we can see why the specialties might be popular. The dining room evening meals were mostly undistinguished and the buffet was constantly crowded to an extent that wholly undermined the relaxation element of the cruise. On the subject of up-selling, it became clear to us during this cruise that this ship's staff are personally rewarded for the extras they can sell - not sure how much this happens on other cruises, but it seemed a matter of considerable importance and even stress to staff on this ship, which is troubling and suggests they may be be being under-paid for their routine duties. Also worth pointing out that the alcohol on board is grossly over-priced, even before you add on the 20% service charge, so again the savings - on various drinks deals, meagrely worthwhile as they are - can seem attractive. On our previous Celebrity cruise (Solstice), we'd been quite impressed with the coffee shop. Here, the coffee shop staff were boorish and uninterested - as a previous reviewer has remarked, more interested in their own conversations. Also outraged and belligerent at the mere suggestion that they'd made me a latte when I'd asked for a flat white. Again (of course) ridiculously overpriced, (And, as has been previously pointed out, the freecoffee on the buffet deck was dreck (which I don't recall it being on the Solstice three years ago!). Less enrichment activity on this cruise than on that previous one - are Celebrity dialling this back, I wonder? That said, their anthropologist was very good and in particular he gave a fine lecture on the fascinating First Nation tradition of potlatches. There seems more of an emphasis on this ship of raucous entertainment - Mr and Mrs shows et al - which is fine if you like that but I felt that the superb classical duo on board were under-used by being positioned mainly in a fairly quiet bar. If you DON'T like raucousness, which (you'll have gathered!) we don't much, you'll be glad to know that he sound-proofing on this ship seems superb - said raucousness echoed up the dazzling and dizzying main lift area but then was muffled to nothing by the time you got into our state room not far away from there on deck seven. Perhaps the biggest negative of all was a particularly odd one: in several years of cruising, I have never experienced such an inept initial safety and evacuation drill, which seemed to consist simply of watching a daft spoof 'Jane Bond'-type video whose sound was turned so low that no one could follow it and which did not involve any attempt to ensure that passengers were able to put on their life jackets. Worrying that a company as big and professional as Celebrity should be so lacking in this area… Read Less
Sail Date September 2019
Wanted to try this newer large ship. Ship itself was very nice. Appeared clean and in good condition. Unable to bring your own soda or bottled water on board They only serve fountain Pepsi products, which I am not a fan of. Still, ... Read More
Wanted to try this newer large ship. Ship itself was very nice. Appeared clean and in good condition. Unable to bring your own soda or bottled water on board They only serve fountain Pepsi products, which I am not a fan of. Still, difficult to get waiters or bartenders to get you soda products. Waited on alcohol consumers first. Would not buy that package again Muster drill was unorganized. Customers seated in assigned area and staff came and made every one “get out” and they were late setting up and wanted to scan cruise cards as people walked in . Same exact lunch menu every day in restaurants only ok. Buffet seating was a zoo-anytime around meal time. Food was edible but nothing special. Desserts were not worth waiting for. Pastries always stale. Balcony room acceptable, not particularly large, could not push suitcase pass end of end and wall “Jersey Boys” show high quality entertainment. Comedians you can skip Unable to make scheduled stop in Ketchikan due to size of ship. Waters rough due to wind. Two other ships (Princess and Holland America) were able to dock) so that was a bummer Scheduled stop in Victoria was changed after we booked- originally scheduled for 6 but was changed to 8pm . Not much to see in the dark. Highlight definitely the Day in Glacier Bay-great weather and beautiful views! Despite notices in the daily ship newsletter, people were allowed to sleep in public areas - shoes off, feet all over the furniture, full sleep masks covering their eyes , so the observation area was difficult to use Overall would choose a different cruise line and itinerary if doing it again Read Less
Sail Date September 2019
I have been planning and reviewing this cruise for a year! I have read so many reviews and now that I have been on the ship I have to say that whomever doesnt enjoy themselves on a trip like this will never be happy !!!! We had the best ... Read More
I have been planning and reviewing this cruise for a year! I have read so many reviews and now that I have been on the ship I have to say that whomever doesnt enjoy themselves on a trip like this will never be happy !!!! We had the best time ever. The crew and service were AMAZING. The ship was AMAZING. The excursions were AMAZING. The ship was perfect to see Alaska. We just couldnt have had a better time. We have sailed NCL many times and we splurged and booked the HAVEN because it was my 50th birthday, all I can say is wow, double wow, wow wow...... It will hard to ever go back to "regular rooms" again. Our personal staff were remarkable. We didnt want for a single thing on this ship. We felt like royalty. Worth every penny!!! I did notice that there were a few minutes of traffic jams at the elevators right after the shows were over but that is to be expected. It is just like when going to a concert or sporting event. When you leave you have to be patient to get out of the parking lot.....I really didnt notice anyone having a real problem with it. As I said prior, it would be really hard to get upset about much when you are on a ship like this. The ship itself was beautiful. We saw both our private observation deck and the one for the rest of the ship and they were both aimed to please!!! And did!! Entertainment was very good. We only saw female entertainers other than the comedian which is a first on any ship we have been on. We just saw Jersey Boys at the Theatre in town so we did not see it on the ship. We saw SIX, and Prohibition, which was definitely worth the upcharge. LIke I said the comedian was top notch. We played the games, and really kept busy. We did not try the lazer tag or the go carts, mainly because it was just cold and there were a few "rocky" moments with the waters and my mom didnt want to be outside. Again, the staff were just the icing on the cake and we couldnt be happier. Read Less
Sail Date September 2019

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