The Heating did not work and there was loud constant noise in the cabin. Other passengers also experienced similar problems . Guest relations were aware of this but presented as though this was the first time it had happened. Technicians tried to fix this but this resulting in a burning smell throughout. We were then offered an indoor cabin with even louder noise issues than the previous one. ...
This was our 21st cruise. Having sailed before with Princess, Celebrity and Cunard.
We chose this cruise firstly for the itinerary and secondly for the fact that this was supposed to be a luxury cruise.
We searched and searched and could not find the luxury that was supposed to be aboard this vessel. In fact what we found was a ship in need of modernising and updating. The ships overall ...
It is the newest Silverseaship for me . I was looking g forward to the Thermal spa and cooking classes and silver note. Regrettably the Note and cooking g classes impossible to get a reservation. One books and then it’s cancelled because no space.
The FCC is very inexperienced ( joined Silversea the day I boarded this cruise) and not up to Silversea standards. I got a quote from him in writing ...
Our 32-day cruise included many planned ports impacted by the war. The result, after our last Mediterranean port, we had ten consecutive sea days on the way to Dubai. The cause of the changes was understandable. That would could not cancel was not understandable. The ticket contract holds with port changes, understandable for operational and weather issues. But massive changes should release ...
Written while still on board. We chose this cruise largely because of the port visit in Morocco. A week before sailing they canceled that port for security reasons and substituted Cadiz. Then after embarkation they did another schedule change, which put us in Santa Cruz, Canary Islands on a Sunday. Unfortunately, this being our longest port visit, from 7 am to 11 pm, there was nothing to do since ...
First time Regent clients here and thoroughly disappointed. The Penthouse suite we stayed in was very nice, but also tired. The Butler service overhyped and unnecessary in our opinion - just canapés delivered daily and a mini bar also topped up daily - only it wasn’t and required reminders. The vast majority of their waiting staff and all of the housekeeping teams were fabulous. The reception ...
After having a wonderful cruise on the Mariner in June we decided we wanted to book Regent again and what a complete difference between the 2 cruises
Most of the staff was very miserable, hardly any staff ever smiled.
Shore excursion desk the staff looked like don’t bother me and go away
Wifi unacceptable
Food compared to Mariner was terrible, i think the chef and food director were ...
Entertainment was great with the shows where a stand out, but in general the entertainment team did a great job working hard all day . service was good the staff in the restaurant they done a great job . The food was a disgrace on this ship. corporate cost cutting to the max.low quality.tasteless.cold.i think they left the chef in port. this was a very bad image of italian food.the owners need a ...
The ship itself is wonderful, well laid out, constant cleaning & maintenance daily.
Very clean & fantastic staff in bars, pool area’s & toilets.
The buffet has plenty of choices although food could be hotter at times.
My biggest gripe are the reception & excursion staff. I’m not sure how they were employed as customer service should be first & fore within any company.
Arrogant & ...
Great itinerary with very interesting ports alas the highlight ports were cancelled without being informed of this change and no interesting ports were added.
Embarkation was easy and organised
The highlight were the exceptional staff especially cabin dinner and entertainment staff so friendly and cooperative
Poor nightly shows the best was done by the crew
Good was good except not ...