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1,149 Regent Seven Seas Cruise Reviews

Regent doesn't disappoint. From the excellent service to the comfortable stateroom, this is a first-class operation. We visited all of the key Greek destinations, and while some were far more tourist-y than others, the excursions ... Read More
Regent doesn't disappoint. From the excellent service to the comfortable stateroom, this is a first-class operation. We visited all of the key Greek destinations, and while some were far more tourist-y than others, the excursions that Regent offers made the most of all of the locations. Food was very good, there was the occasional miss but on a 22 night cruise there is bound to be one or 2 meals were the choice was just wrong. The service was excellent at all times, by the end of the first week, the bartenders and waiters all know us by name, and would serve up the right cocktail or wine without even asking. One bonus was that we were lucky to have a phenomenal guest speaker, Michael DiSpezio, aboard who prepared us with lectures for all of our upcoming ports of call. That made the stops that much more interesting and ensured that we knew what to look for. The only weaknesses were a cruise director who was not nearly as visible as the one we had last year, and a very WEAK lineup of nightly entertainment in the theater. That was offset by a good slate of entertainment in the various lounges. Read Less
Sail Date September 2019
I have read recent reviews of cruises on the Mariner that cast doubt on the exceptionable quality of the cruise experience on this ship. In part, my motivation for writing this review is to balance what has been written by some others (and ... Read More
I have read recent reviews of cruises on the Mariner that cast doubt on the exceptionable quality of the cruise experience on this ship. In part, my motivation for writing this review is to balance what has been written by some others (and to reinforce the positive reviews of the Mariner Alaska cruises that also appear in CruiseCritic). I travelled with my two adult daughters for a 7 day Alaska cruise on the Regent Seven Seas Mariner. We spent several days on our own in Anchorage prior to the cruise, travelling on day trips with a rented car. The night before the cruise we stayed at the Anchorage Hilton (which we enjoyed somewhat less than our stay at the Sheraton Anchorage Hotel & Spa) in a free, pre-cruise package, followed by a bus transfer to the port in Seward on the day of the cruise. The embarkation was extremely quick and simple, taking no more than about 5 minutes. The cruise experience of all three of us on the Regent Seven Seas Mariner was extraordinary. The staff was uniformly outstanding (more details about this later) and very friendly, from the captain to the dining staff and the room cleaners. The food was, in general, excellent, and great efforts were made to adapt the menu to the special needs of one of my daughters, who is lactose intolerant and does not eat meat (more about this in the next paragraph). We enjoyed almost all of the shore excursions, although some were much better than others. We chose not to go to most of the entertainment shows (usually because we ate dinner relatively late, so I have no comments to offer on them). When I reserved the cruise, I informed our Regent Cruise Consultant (through whom I purchased the cruise), that one of my daughters is lactose intolerant and does not eat meat. Shortly after our arrival on board the Mariner, we met with the Douglas, the officer in charge of dining on the ship. He told us that every evening we would receive menus for the next day at all of the Mariner's restaurants and that we would be able to make modifications to suit my daughter's food needs. The first two days we made requests to make modifications in various dishes that were on the menu -- and to add a non-dairy prepared dessert. We also asked our butler to arrange with the restaurants that my daughter receive a special order of non-dairy pancakes at breakfast. Everything was prepared as we requested. Then we decided to be more pro-active with everything on the menu. What followed was extraordinary. We would request salads, main courses and desserts that did not appear on the menu, but whose ingredients either appeared somewhere on one of the restaurant's menus or which we knew were available. Essentially, we prepared unique dishes that my daughter thought she would enjoy, and the kitchen staff prepared those dishes especially for her. In addition, at every meal they would prepare a special cake or pie for her dessert and, on the last night of the cruise she received a fresh cherry pie that was the tastiest dessert that I sampled on the entire cruise. I can't emphasize enough the contribution to our enjoyment of the cruise that was made by such outstanding and individual treatment (which also was tasty); it transformed one of my daughter's and my concerns about the cruise into an enjoyable and sometimes even exciting (culinary) experience. I also would like to single out the warm and friendly atmosphere in interactions with the ship's crew. We had several opportunities to speak briefly with the captain, who was always willing to spend a minute or two to talk with us. Our butler, Arnel, was extraordinarily helpful and went out of his way to resolve any issue or answer any question that we might have. The cleaning staff, including our steward Thirupathi, always greeted us with a smile and a warm welcome. The dining room staff was almost universally warm, attentive and helpful -- and, in addition to Douglas, I would like to single out the French Dining Room Officer Maria; both of my daughters and I enjoyed talking with her and we also were impressed by her ability to direct the staff under her supervision as well as to take responsibility on herself. The ship experience was in general very positive. The ship was clean and aesthetically pleasing. There were some problems with the 2 elevators on the other side of the ship from our room and this may have affected many passengers, but the 3 elevators on the forward side of the ship had no problems. A particular on-board experience that the three of us greatly enjoyed was the cruise along the Hubbard Glacier and the ability to bring the ship so close to the glacier, allowing us to clearly see and hear the sounds of the glacier's calving. Additional highlights for us were the shore excursions. In general, we enjoyed the excursions, although there were truly local experts who added tremendously to their guiding based on many years of experience, whereas other of the "local" guides were less familiar with the sights that they described, as they were summer staff that seemed to have undergone a quick orientation, but were lacking deeper knowledge of the surroundings. The two excursions that one or all of us enjoyed the most were the Tongass Rainforest Nature Hike (from Sitka), which had an excellent guide, and the Mendenhall Glacier and Whale Quest (from Juneau). To sum up, on the basis of my cruise experience on this Alaska, Regent Seven Seas Cruise, I would definitely choose to sail again with Regent. Read Less
Sail Date September 2019
Just returned from the Rome to Athens cruise on the Voyager. Four of us chose this cruise to celebrate two 60th Birthdays. We had Penthouse C cabins on the 8th Deck which were beautiful and our Butler, Bish, was outstanding and so ... Read More
Just returned from the Rome to Athens cruise on the Voyager. Four of us chose this cruise to celebrate two 60th Birthdays. We had Penthouse C cabins on the 8th Deck which were beautiful and our Butler, Bish, was outstanding and so attentive! We ate at all of the dining venues with Prime 7 and Compass Rose being our favorites although they were all outstanding. (I was very confused about a previous horrible review that stated baseball caps & shorts being worn everywhere after 6:00 pm - this was not in evidence at all on this cruise.) We did experience some rough seas which resulted in an alternative port being selected over one of the scheduled stops as the seas were too rough to take tenders in to the original port. We were very impressed with how fast they were able to come up with alternative shore excursions and we loved the one we chose (Sorrento: beautiful views, shopping, & pizza!). The tours were all very organized and impressive. Malta and Santorini were amazing. Overall, customer service was excellent, particularly in the restaurants and destination services desk. The pre-cruise hotel in Rome (Westin Excelsior) was very nice and in a very safe area (right next to the American Embassy!). Our rooms were beautiful and the Concierge Desk was extremely helpful in setting us up with a private car & driver. The only disappointment were the shows. Although they were entertaining, the level of performance was just average. The one exception was the show on the final evening call Crew Capers. This was outstanding and some of the crew members have serious talent! We had a wonderful time on this trip and are already looking to book another cruise in a couple years!! Read Less
Sail Date September 2019
My travel agent booked this cruise for myself and my husband. I did not read any reviews on about this cruise or ship until after we had already booked the tour. As we trust our agent very much. However, after reading the reviews, I was ... Read More
My travel agent booked this cruise for myself and my husband. I did not read any reviews on about this cruise or ship until after we had already booked the tour. As we trust our agent very much. However, after reading the reviews, I was quite upset and almost ready to cancel the getaway all together. I am very happy that we didn't cancel and went on this cruise. Although we read in many reviews that the food was mundane or just ok, we felt that it was great. We saw many people state how the ship was old, musty and rusted; however we did not see this. As to us it was very beautiful. We stayed in the Horizon Suites and couldn't have been more comfortable. The service on the ship was complete accommodating, organized and did everything they could for us to make sure we were happy. We were able to book all the excursions that we wanted with no issues, while some we were put on a waiting list, they still made sure we somehow were able to join the rest of the passengers in these adventures. Not everything was "perfect" as nothing always is. There were a few hiccups along the way but nothing to be upset about. Read Less
Sail Date August 2019
We chose the cruise because of our prior excellent experience on Regent, including the Navigator and because of the interesting, 20 day itinerary. Exploring 10 ports in Norway was eye-opening, getting to know the culture some, the ... Read More
We chose the cruise because of our prior excellent experience on Regent, including the Navigator and because of the interesting, 20 day itinerary. Exploring 10 ports in Norway was eye-opening, getting to know the culture some, the immaculateness everywhere, the Norwegian friendliness and their commitment to the environment. Murmansk, Russia was a forgettable industrial, gray, crumbling city. Two other Russian ports had to be omitted because of approaching storms and Regent did an excellent job explaining why this decision was made and happily substituted 3 additional Norwegian ports. The U.K ports were well chosen and interesting. Embarkation was perfectly and efficiently handled. Regent's pre-night hotel in London, the Langham, was a first rate luxury hotel One negative was the severe rumbling at times in the ship's theater during shows. It interrupted the speakers and performers and set the glasses rattling. Apparently this has been an issue in the past, but the design of this 20 year old ship prevents a fix. Another negative was the difference in window size (30% less) of deluxe suites which are priced the same with the ones with the larger windows located on one deck above (!). No one at Regent could seem to answer why. The cabins and public spaces, recently refurbished, were very nice and comfortable. The dining experience got a bit old...but perhaps that's a function of the length of the cruise (20 days). The service was superb and having sailed Regent twice before, there seemed to be an increasing number of crew addressing guests by name---a nice touch. All in all, a very nice experience. Read Less
Sail Date July 2019
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to ... Read More
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to date. The ship is beautiful with lots of space, well laid out and felt very luxurious. We eat at all of the speciality restaurants which included the Pacific Rim which was not on the Voyager. All were excellent but we felt the Pacific Rim was the beast. It was it was a shame the cruise was only 1 week long and only had one see day to enjoy the ship properly. All of the staff seemed genuinely happy and were easy to engage and chat with. The service was also excellent. We only once had to be seated for dinner as we wanted a window seat at the Sette Mari (Italian) Restaurant. The head waiter suggested to go to the pool bar, have a drink and he would let us know when the table was ready. After about 20 minutes he personally came and collected us and showed us to our window table We went to 4 of the shows and all were excellent. All of the singers and dancers could have been on a West End show. We had a mixture of free tours, small group tours and in St Petersburg we went for the Classic Tour and paid the extra $120 dollars each which included a meal in an excellent roof top restaurant. Great cruise which was helped with come exceptional weather for the Baltic. Read Less
Sail Date July 2019
My husband and I just returned from a wonderful 11-night cruise on board Regent’s Seven Seas Voyager. After months of anticipation, we can’t believe that our voyage is over. We knew the first half of 2019 was going to be a pressure ... Read More
My husband and I just returned from a wonderful 11-night cruise on board Regent’s Seven Seas Voyager. After months of anticipation, we can’t believe that our voyage is over. We knew the first half of 2019 was going to be a pressure cooker, so it was important to have a major trip on our calendar to keep us going through the winter and spring. More importantly, we needed to go somewhere spectacular to celebrate my husband’s 60th birthday. Choosing the Cruise and Making Reservations: We decided to set sail for the Dalmatian Coast and the French/Italian Rivieras. Planning for our Adriatic/Mediterranean adventure began in July 2018 when we logged on to a number of cruise line websites to research our options. We focused on Seabourn, Silver Seas, Celebrity, Cunard, and Regent. After significant discussion, we chose Regent, which offered excellent and all-inclusive pricing, great itineraries, and convenient travel dates. Being a bit of a control freak, I did not use a travel agent; rather, I contacted Regent directly through its website and its toll-free telephone number. I called Regent on a Sunday to finalize the reservation. The agent was friendly, efficient, and knowledgeable. After 30 minutes on the phone, we were confirmed on the Voyager for its 11-night “Treasures of the Mediterranean” cruise, departing from Venice on Saturday, June 15 and ending in Monaco on Tuesday, June 25. We opted for a Concierge Suite on Deck 7 (Suite 738.) While the cruise itinerary did not include any sea days, we were attracted to the fabulous port calls of Split and Dubrovnik in Croatia; Durres (for Tirana), Albania; Corfu, Greece; Taormina, Sorrento (for Capri), Civitavecchia (for Rome), Livorno (for Florence/Pisa) in Italy; and St. Tropez, France. The user-friendly Regent website is the perfect place to manage your cruise experience. As soon as the reservation was final, I was able to sign on to complete our guest information forms. Most importantly, the site provides a calendar of key dates, including when you can make excursion and specialty dining reservations. Once I had those dates in hand, I programmed task items into my personal Outlook account and set reminders so I wouldn’t forget to act. During the eleven months between making the reservation and our departure date, I checked the Regent website numerous times just to remind myself that we had a fabulous vacation in our future. In October 2018, my husband and I sat down at the computer to review all of our excursion options. It took us about an hour to make our choices. Most of Regent’s excursions are included in your cruise fare and we were pleased that we could reserve space eight months ahead of time– one less thing to worry about on embarkation day when the lines at the excursion desk are long and many popular tours are sold out. Moreover, if we changed our minds about a certain excursion we could cancel or book an alternative at any time. In March, Regent opened online reservations for the Voyager’s specialty restaurants – Chartreuse, a charming French bistro and Prime 7, a traditional American steakhouse. There is no upcharge for either restaurant, but seating is limited so I highly recommend making reservations ahead of time. The Trip Begins: After months of anticipation, the sun finally rose on Thursday, June 13, 2019. We spent the morning packing and preparing the house for our pet sitter. After saying goodbye to our two beautiful dachshunds (our most precious possessions,) the car service to SFO pulled away from our house in Marin County. The exact time was 10:27 a.m. in California, or 7:27 p.m. at our first destination -- Venice. Air Arrangements and Ground Transfers: Regent cruise fares include roundtrip business class airfare, even if your port of embarkation and port of disembarkation are different. In our case, we began in Venice and ended in Monaco. If you decide to make your own air transportation arrangements, Regent will issue you a credit. Because most cruise lines don’t include business class airfare as part of their standard cruise fares, I normally make our own air reservations. We will not fly economy class, so on previous cruises we purchased our airline tickets independently – sometimes with cash and other times with cash + points. For this trip, however, I took a leap of faith and decided to let Regent make the air arrangements for me. I wasn’t about to give up total control, however, so I paid $350 ($175/pp.) to submit an air deviation request, which allows you to pick your own carrier and routes. Air deviation requests are accepted beginning 270 days before departure and must be made at least 35 days before departure. In our case, we wanted to fly on a Star Alliance carrier (for the points) and we wanted at least the outbound connection to be in Europe. 270 days before departure, I contacted the Regent Air Deviation Department with a list of five possible itineraries. My first choice was on Swiss Air, with connections through Zurich. Unfortunately, seats were not available. My second choice was on Lufthansa, with connections through Germany. Space was available and reserved. Regent sent me a confirmation email (with the Lufthansa booking code) on the same day and even was able to assign us our preferred seats. And even though the ticket was purchased through Regent, we earned United Mileage Plus PQMs with the business class bonuses. Our departure from SFO was delayed about an hour because of various ground issues (occupied gate for incoming flight from FRA and the breakdown of a catering truck.). We arrived at FRA with about 35 minutes to clear European passport control and connect to our next flight. Luckily, there were nearly 40 people on our flight who were connecting to VCE, so the Lufthansa ground staff had a special bus waiting for us that first took us to a lower level private room where we proceeded through passport control, and then to our A320. In the end, we left FRA 15 minutes late, but arrived at VCE on time at 2:00 p.m. Our luggage did not make the connection. This was the only major hiccup of the trip. As is common in Europe, there were not separate baggage offices for each airline at VCE. Instead, issues related to lost luggage for all airlines are outsourced and handled by one company. The Regent representative who met us (and many others) at VCE knew exactly what to do and before you know it I was at the front of the line at the baggage office. My bar-coded baggage tags were not useful. The agent told me that she did not have the ability to track our bags and that we would have to file a claim. She further said that once the bags arrived at VCE, they would be delivered either to the hotel that night or to the ship the next day. She added, however, that the delivery schedule was up to the driver and she could not guarantee that we would receive our bags before our ship sailed the next evening. There was no Lufthansa representative in the baggage hall and calls to Lufthansa both in Germany and the United States were fruitless. The next Lufthansa arrival from FRA was scheduled for 3:30 p.m., so we decided to wait in the baggage hall (a secure area, so we could not leave.) It was delayed and did not arrive in Venice until 4:45 p.m. Unfortunately, our bags were not on that flight either. We were exhausted, frustrated, and annoyed. Luckily, just as I was about to have a public and ugly meltdown, I got a text message from Lufthansa that said our bags were being loaded on to a flight that was expected to arrive at VCE shortly after 6:00 p.m. We were not confident, however, that they would be delivered to us either that night or the next day, so we decided to wait at the airport. Finally, around 6:20 p.m., we had our bags in hand. In retrospect, I am glad we waited at VCE. One couple who was on our flight from FRA to VCE and on our cruise did not receive their bags until one week later. All during our time in the baggage hall, we kept the Regent representative apprised of our situation. When we learned that the bags would be arriving sometime around 6:00 p.m., he told us that the last transfer to the hotel departed at 6:00 p.m. Keeping in mind that all of our transfers were included in our cruise fare, we asked him what arrangements would be made to get us to the hotel. He said we were on our own. We asked him if he could wait for us or give us some sort of voucher for transportation, but he refused and said there was nothing he could do. In the end, he left without us and we spent the equivalent of $145 for a private water taxi to the hotel. I brought this issue to Regent’s attention once we were on board the Voyager. The front desk clerk profusely apologized, documented all of the details, and called me two days later to tell me that I would receive a $145 credit to my onboard account. Nice job Regent. On the back end of the trip, Regent provided coach service from the pier in Monaco to NCE. The ride was comfortable and scenic. We arrived at NCE with plenty of time to spare. Hotel Accommodations in Venice: At 7:00 p.m. (local time) on Friday, June 14, our water taxi pulled up to the dock in front of the Hilton Molino Stucky in Venice. We were excited, but exhausted from traveling nearly 24 hours – the last five of which were spent at VCE’s baggage claim area, but as I said above that was just a hiccup and we were happy. The Hilton Molino is a wonderful hotel on Giudecca Island. The building is a former pasta factory. How Italian!!! Our room was small, but lovely, with a large bathroom that included a separate shower stall. The king size bed was comfortable. It was a great place to spend our first night abroad. The hotel was included in our cruise fare and Regent made the reservation for us. It was a great choice. Having traveled to Europe often, we knew that if we wanted to get a good night’s sleep, we needed to remain awake as late as possible. So, upon arrival at the Hilton we quickly changed clothes and headed to the hotel’s outdoor restaurant, Bacaromi, for dinner. It was delightful to sit in the open air and watch the sun set as the boats traveled back and forth along the Giudecca Canal. After dinner we took a brief stroll in the immediate neighborhood before heading up to our room where we promptly fell asleep. The next morning we rose around 6:00 a.m. feeling rested and ready to go. Before a satisfying buffet breakfast in the hotel restaurant, we checked in with the onsite Regent representative, who told us that we were booked on the 1:45 p.m. water shuttle from the hotel to the Port of Venice. This gave us plenty time to wander around the city. The Hilton has a free water shuttle to San Marco Square, so off we went to explore. Embarkation, Ship, Cabin, and Sail Away: We returned to the Hilton around 1:00 p.m. Earlier that morning, we left our luggage outside our room so it could be picked up and transferred to the ship. We asked the Regent representative if we could catch an earlier water shuttle to the port. There was one about to depart and she told us to hop on. Twenty minutes later, we were at the Venice passenger ship terminal. Check in was a breeze. We filled out a health form, and presented the agent with our passports and credit card. In return, she gave us our “key card” room key and maps of the ship. Shortly thereafter, we breezed through security and boarded the Voyager via a gangway that was connected to Deck 4. There was not a photographer at the gangway to take our picture as is common on so many other cruise lines. We did not miss this service. We were on board at 1:45 p.m. The ship’s interior and public space décor is classy and understated. She is not the flashiest ship at sea, but she is comfortable. We particularly liked to hang out in the Observation Lounge on Deck 11 for a pre-dinner cocktail and afternoon trivia matches. We also spent a lot of time outside on Deck 12. We liked to be on that deck early in the morning as we sailed into our next port (so peaceful) and often were back in the evening as we sailed away. The dress code never gets any more formal than elegant casual, which essentially means no jeans, shorts, or t-shirts in the public spaces after 6:00 p.m. No need to bring a tuxedo, tie or suitcoat. After spending all day in the hot sun, it was nice to be able to relax at dinner in an open collar shirt and slacks. Three weeks before departure we received an email from Regent with a reasonable offer to upgrade to a Penthouse Suite. My husband and I discussed the offer and decided to accept it. We were assigned to Suite 787, which is in the aft of the ship. We have been in aft cabins before on other cruise lines and enjoyed the experience. They tend to be quieter. We have never been disturbed by engine noise or exhaust, and we like having the both the port and starboard side views. Our suite was approximately 300 square feet, with a 50 sft. veranda. Regent informed us well ahead of time that the suites would not be ready until 2:30 p.m. on embarkation day. Nevertheless, curiosity got the best of us, so the first thing we did was to make our way to Suite 787, primarily to see its location vis-a-vie the stairs and the elevators. Just as we got to the cabin, an announcement was made that all of the suites were ready for occupancy. Great timing!!! Penthouse Suites come with butler service. The butler serves in-suite meals (we had breakfast in our suite a number of times.) Had we asked, he would have packed and unpacked for us or would have arranged a cocktail party in our cabin. Each evening he delivered a tray of canapes, and made sure that our bar remained stocked. Once a reservation is confirmed (and up to seven days before departure,) passengers can submit personalized requests on the Regent website to select in-suite preferences for premium beverages, snacks, bedding, pillow types, and arrangements for special occasions. Our suite had a large bathroom with a shower and a bathtub. We are not bathtub people, so I would have taken that space to enlarge the vanity for his/his sinks and to install a private toilet, so one person could shower/shave, while the other person could poop in private. The walk-in closet was surprisingly large with plenty of room for all of our clothes and shoes. The bedroom and adjoining sitting room were the perfect size for two people. In addition to the beds, there was a small, but comfortable couch, an armchair, a coffee table and a built-in shelf under the television. The shelf is too narrow to be used as a desk. Underneath the shelf is the mini-bar cabinet that also houses barware. At the back of our cabin was the sliding-glass doors that led to the veranda, which included two lounge chairs and a small table. The interactive flat-screen television offers complimentary movies on demand, standard channels include MSNBC, CNN (and unfortunately Fox News), Sky News, CNBC and BBC World, plus 15 channels of music. You can also see the view from the Bridge Cam, tune in to the nautical information channel and watch the Destination Services channel to learn more about your ports of call. There are electric outlets throughout the suite, but only two U.S.-standard outlets. The adjustable thermostat indicates hotter or cooler, but not specific temperatures. We adjusted it to the coolest setting possible and were quite comfortable. The individual reading lights above the bed were a nice touch. Our cruise was scheduled to depart Venice at 5:30 p.m., but because of the June 2nd crash of the MSC Opera into the River Countess, local authorities placed restrictions on cruise ship traffic in the Giudecca Canal. As a result, only one cruise ship per hour was allowed into the canal. There were seven other ships in port with us, so our departure was delayed until 10:00 p.m. Despite the delay, it was a delightful sail away. The Passengers and Crew. Regent is a luxury cruise line. Nearly everything is included in your fare, so it is pricey compared to other lines. We were expecting the passengers to be couples primarily in their 40s and older traveling without children. We were wrong. This particular cruise had a number of large families with multiple children ranging from infants to kids in college. We were told that this was highly unusual, and that most of the time Regent draws an older crowd. Although we did not want or expect to be on a “family” cruise, the kids (for the most part) were well-behaved, and did not interfere with our positive experience. (The one exception was the one group of kids on Deck 8 who got their kicks playing with the elevators, and knocking on cabin doors and then running away. I had a brief run-in with their nasty, nasty grandmother in the elevator. She has no reason to be proud of her bratty grandkids, but I digress…) My guess is that more than 65% of the passengers were American (luckily, we saw no MAGA hats), and 20% were from Great Britain. The other 15% primarily were from China, Australia, and Germany. Public announcements were limited and were in English only. The crew, of course, comes from everywhere. The captain was Italian. The crew was impressive. Customer service was paramount. From the minute we stepped on board, we felt that each crew member made us the center of attention. Whenever we passed a crew member in the hall, they would smile and greet us with a warm hello. They were friendly, helpful, and approachable. Many of them had a terrific sense of humor. They worked hard and did their best to create a luxurious, but relaxed atmosphere. Our butler and cabin attendant were fantastic, and the waiters and bartenders went out of their way to make us feel special. This was our 13th cruise and this was the best crew by far. The only small exception was the Destination Services staff – more on that below. We met some wonderful people on board, which formed our “circle of friends” for the entire voyage. So far, we have done a great job at keeping in touch with each other through social media. Regent doesn’t force people to socialize, but provides ample opportunities to do so. One interesting Regent tradition is the “Block Party.” Once each cruise (on this one it was the day we sailed away from Corfu), everyone is encouraged to step into the hallway around 6:00 p.m. to meet their neighbors. During this social hour, waiters make their way through the ship with champagne and hors d’oeuvres, and the senior staff circulates around the decks to say hello. It was a fun and relaxing way to meet people. Food and Entertainment: The food on board was excellent. La Veranda and the Pool Grill, both on Deck 11, were great options for breakfast and lunch. For breakfast we rotated between room service, sitting on the aft deck at La Veranda, and a more formal breakfast in Compass Rose. My favorite breakfast was the Avocado Toast in Compass Rose, although the Eggs Benedict (not on the menu) was a close second. We both agreed that the ship’s “house blend” coffee was horrible. Most mornings we ended up at the Coffee Connection on Deck 5 for a decent cup of coffee or for a cappuccino. We often ate lunch on shore. The highlight was a fabulous ravioli in Rome and a seaside lunch in St. Tropez at La Terrasse at the Cheval Blanc Hotel. Outstanding!!! Lunch on the ship was either at La Veranda or the Pool Grill. I liked the informality of the Pool Grill, which offered a wonderful selection of salads, fruits, and sandwiches, in addition to hamburgers and hot dogs that were made on a real outside grill. Dinner, of course, was the main meal of the day. Most of the time we ate in the Compass Rose, which offers open seating until 9:30 p.m. We usually ate at 8:00 p.m. – sometimes alone, but often with some of our new friends. The menu was extensive and changed daily, although some of the appetizers were offered every night (the crab and avocado starter was exquisite.). Also offered daily were USDA prime steaks and seafood, prepared a variety of ways. We are not big meat eaters, but we both agreed that the steaks on the Voyager were phenomenal. Service in Compass Rose was consistently attentive. On our first full day on the ship we had dinner at Chartreuse, which Regent describes as a “chic Parisian fine dining restaurant.” The service and the cuisine exceeded our expectations. When we first arrived we were seated at a table toward the back of the restaurant. We noticed, however, that a couple at a window table were about to leave. We asked the maître d’ if we could move, and he made sure the table was cleared and cleaned quickly after the couple left. The highlight of the dinner was the cheese soufflé, which was light, airy, and delicious. My husband’s scallops were divine. Each scallop was topped with a thin sliver of prosciutto, which added texture and additional flavor. On our third day we had dinner at Prime 7. Prior to leaving home, I let Regent know that this would be a celebration dinner for my husband’s 60th birthday. Not only did our butler decorate our cabin that day with a “Happy Birthday” banner and balloons, but the Prime 7 staff had champagne and a decedent chocolate birthday cake ready for him. When the time came, the restaurant staff gathered around our table to sing Happy Birthday. It was an evening to remember. Our Prime 7 dinner was out of this world. I had the goat cheese, red pepper, and portabella tart to start. The crust was buttery and flaky, and the flavors delighted my palate. For my main course, I had the traditional surf and turf and my husband had a steak. The cruise fare includes unlimited drinks – both alcoholic and non-alcoholic, including most premium wines and beers. I am not a big drinker, but I really enjoyed the Aperol Spritz in the Observation Lounge. My husband enjoys his beer, occasional cocktail, and wine at dinner – not to mention his Bailey’s on the rocks night cap. We did not attend any of the shows in the Constellation Theatre. We preferred to have dinner around 8:00 p.m., and unlike at home where we tend to eat fast, dinner usually lasted around two hours. A couple of times we stopped by the casino (gross winnings of $225), but because we are early risers, we often were back in our cabin by 11:00 p.m. Excursions and Ports of Call: My only complaint about our itinerary was the lack of sea days; they are my favorite. Sea days are incredibly relaxing and a great time to truly unwind. Because we left Venice late, our arrival in Split was delayed until Noon the next day, which gave us at least a morning at sea. We chose our excursions before leaving home, but made a couple of adjustments on board. Excursions are arranged by the ship’s Destination Services crew. They were the least impressive staff group on board. They were often rude, a bit bossy, and didn’t seem interested in answering your questions or assisting you with changes. On a positive note, our excursion tickets were waiting for us in our suite when we boarded. Check in for all excursions was in the Constellation Theatre on Deck 4, and was generally efficient. In most ports, we were alongside the pier, so it was easy to get on and off the ship. In three ports – Taormina, Sorrento, and St. Tropez, we used tender boats to get to shore. Although some of the tenders were crowded, the crew did an excellent job getting people from ship to shore. I’m not going to review each excursion here; rather, here are some observations. In Split, we signed up for an excursion to historic Trogir, about 20 miles west of Split, which ended with a short walking tour in Split, including the Diocletian Palace. In retrospect, we should have spent more time in Split. We didn’t get a lot of time at the Palace or an opportunity to see other landmarks in the city. Trogir was interesting, but we spent too much time there. In Taormina (you dock in Naxos) we originally signed up for the Mt. Etna tour, but were so glad that we changed our minds and opted instead for a walking tour of Taormina. The city, which is 1,200 feet above the sea, is spectacularly beautiful. Rome was a bit of a bust. We’ve been to Rome before and have seen most of the major sites. On this trip, we did “Rome on our Own,” which only included roundtrip express train service from Civitavecchia to the city. Rome in June is not the place to be if you only have eight hours. It was hot, dirty, and crowded. (We spent a week there in January and it was delightful.). Lunch was fantastic and our second visit to the Vatican museums was somewhat enjoyable. In retrospect, however, we should have opted for another excursion that did not take us into the city. Lesson learned. The biggest fail logistically was in Sorrento. We opted for an excursion to Capri with two other couples. This required a tender boat ride to the pier in Sorrento, a hydrofoil boat ride to Capri, and then a minibus ride to Anacapri. Anacapri is on the highest part of the island at the base of Monte Solaro. Once there we hopped on the Monte Solaro chair lift. The ride was spectacular. During a 13-minute ascent to the summit we enjoyed splendid views of the Gulf of Naples with Vesuvius in the background, the Gulf of Salerno, the Isle of Ischia and the breathtaking beauty of the blue Mediterranean. Monte Solaro is the highest point on Capri and provides stunning Kodak moments. You ride alone on the chair lift and it is not for anyone who has a fear of heights. You can hike back down to Anacapri from Monte Solaro, but we opted to take the chair lift round trip. After our visit to Anacapri, we took a minibus down to Capri town in the middle of the island. While we had a wonderful lunch at Ristorante di Giorgio, we felt like we should have been a bit more discerning and not let our tour guide pressure us into eating there. Still, we couldn’t complain about the views of the sea or the wonderful pizza. Things fell apart after lunch. To get back to the ship we had to take a funicular down to the port of Capri, take the hydrofoil back to Sorrento, and then catch the tender boat back to the ship. Unfortunately, Regent held all of the excursion groups in Capri until a set time instead of letting us make our way back to the ship on our own. The result was long lines, big crowds, lots of waiting around, and a 2.5-hour trip from Capri back to the ship. Not fun. Disembarkation: On our penultimate day, we left St. Tropez at 11:00 p.m. and made our way to Monaco – 60 nautical miles away. We were awake and on Deck 12 at 6:00 a.m. as we approached Monaco and docked alongside Quai Prince Rainer II. This would be a day where we saw the sun rise over Monaco and the sun set behind the Golden Gate Bridge, 5,989 miles away. I was very sad that the cruise was ending. The prior evening, we place our luggage outside our suite so the crew could off load it in Monaco. After a final breakfast in our cabin, we disembarked at 9:00 a.m., claimed our luggage, and boarded our coach transfer to NCE. The trip home on Lufthansa (NCE-MUC-SFO) was uneventful (no issues with our luggage) and we arrived home at 9:00 p.m. Our dogs were very happy to see us, and we were overjoyed to see them. Our Mediterranean adventure exceeded our expectations. It was a great way to spend our vacation time. We were very pleased with our experience on the Voyager and would not hesitate to sail with Regent again. In fact, while on board we made reservations for an August 2020 voyage on the Seven Seas Navigator from Amsterdam to Barcelona. The countdown has begun…..!!!!! Read Less
Sail Date June 2019
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used ... Read More
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used the included business class to arrive in Southampton a day early. We mainly used the day to shake off jet lag, and the next day used the hotel's complimentary car service to get to the port at around 12:30. Embarkation was a breeze; we were the only passengers there, and had a choice of 10 people to take care of us. We had cocktails on the pool deck, and were in our room with our luggage just after 2:00. That couldn't have been easier. The room was an F2 (Superior) suite. It had a large walk in closet, with more hangers than we needed (and we overpacked). The bathroom was nice with double sinks, a bathtub and a separate shower. All of the surfaces were luxurious marble. The bed was very comfy and faced the veranda, the veranda was big and had nice wicker chairs,and our room attendant dropped off a bottle of scotch and a bottle of bourbon. No complaints about our room at all, and it was one of the bottom end suites! We spent some time touring the ship, and were frankly amazed at how nice all of the public areas were. It's maximum luxury, almost obsessively so. Everything was spotless and appeared to be in perfect shape. Explorer has been in service for about three years, and looks like it's a brand new vessel. It's supposed to be refurbished this fall, but the passenger-visible areas don't seem to need it. We split our dinners between Compass Rose (the main dining room) and the specialty restaurants. We like to eat late, and that made it easy to get additional reservations at the specialty places. We can honestly say that we didn't have a single dish that we were unhappy with. The service was also great, everything was perfectly paced. One or both of Prime 7 and Chartreuse are open for lunch each day, and that was really nice. All in all, it couldn't have been better. We don't pay much attention to the entertainment. Since we eat late, the show has usually started by the time we're ready. But what we did see was pretty good. Cruise director John Barron's show was excellent. He's really a great CD, the best we've run across. They had an Irish flute player that we liked. The real highlights were two groups that John brought on board. In Belfast there was a troupe of musicians and dancers that told the Belfast story. But the topper was in Liverpool where he had the Cavern Club Beatles on stage. They are the house band at the Cavern Club, the place the actual Beatles play hundreds of times. The theater was definitely rocking that night! Cons: 1. The theater has too many obstructed vision seats. The steps are tricky when the lights go out, and we saw a woman fall and break her ankle. She had to be airlifted off the ship the next day. 2. British weather. Pros: 1. Literally everything else. Read Less
Sail Date June 2019
This was my 5th cruise with RSSC, so I already knew I would like it. Here are some of the things I like about it. The Mariner is just the right size-small enough to go places others can't and large enough to have multiple places to ... Read More
This was my 5th cruise with RSSC, so I already knew I would like it. Here are some of the things I like about it. The Mariner is just the right size-small enough to go places others can't and large enough to have multiple places to dine and hang out. I like that it is really all inclusive, once on the ship I don't have to spend another dime if I don't want to. I like that even the lowest tier suites are large by the industry standard and are very comfortable and include a veranda. I like that it is generally all adult. On this cruise there were a few children, but they had special programs for them. There are no mandatory formal nights or assigned meal times. They generally offer a good selection of shore excursions, many of which included for free. The specialty restaurants are good, but the food in the main dining room is always very good as well. Read Less
Sail Date May 2019
While not experienced cruisers, we have been on five previous cruises over the past 25 - 30 years with Carnival, Norwegian, and Holland America. We chose this cruise due to an invitation from my sister to join her and her husband on what ... Read More
While not experienced cruisers, we have been on five previous cruises over the past 25 - 30 years with Carnival, Norwegian, and Holland America. We chose this cruise due to an invitation from my sister to join her and her husband on what would be their sixth Regent cruise (they booked their seventh while onboard). We found the itinerary interesting which included Spanish, Portuguese, French, and British ports and loved the departure port (Barcelona) having spent a week there last year. Our journey began with a flawless and on-time flight on Delta through Atlanta to Barcelona. Delta One (their version of business class) was comfortable, the food was delicious, and I was able to sleep a few hours during the flight. We arrived in Barcelona Sunday morning before a Monday cruise departure day to an expectedly chaotic airport where we discovered Barcelona is second to Miami as the busiest cruise port in the world. Our bags were retrieved and turned over to representatives available at the airport and we were on a bus headed for the Fairmont hotel an hour after landing. Our hotel, the included pre-cruise selection by Regent, was very nice and located within a large garden-like area with beautiful grounds. Very quiet and relaxing. Regent representatives were onsite to assist with tours or cruise inquiries although we didn't require their assistance. The provided breakfast Monday morning, the day of the cruise, was high quality with plenty of choices to satisfy everyone. We had a couple of hours to relax prior to boarding our assigned bus to the pier. Bags were retrieved from our room the morning of departure. After a relatively short (45 minute) bus ride to the pier, we were ready to board. The embarkation process was efficient, easy, and relaxed. We experienced our first memorable interaction with a Regent employee during this process. A gentleman from the entertainment team greeted us with a smile, checked us in, invited us to the show that night, and sent us on our way. A great first impression even before we boarded the ship. Once onboard, we immediately noticed the quality, beauty, opulence, and luxury of the décor, design, furnishings, and atmosphere on the ship. Also, a wide variety of artwork could be found throughout the ship, some of which matched my taste, while some did not. We were aware of the hype surrounding this ship and reality matched the hype. Undeniably, the ship itself is beautiful in every imaginable way. Our cabin, a Concierge D on deck 10, was located steps away from the elevators and stairs and beneath the library above. The efficiency of the cabin design was impressive by being able to face the very comfortable king size bed toward to balcony so that from the bed we could see the sea or port. An abundance of drawer space (we didn't use half of them) could be found throughout the cabin. The closet was very large in relation to the cabin size and fully accommodated what ended up being our exaggerated over packing. The bathroom was impressive as well with two sinks, a separate tub and shower, and beautiful marble finishing throughout. Pre-cruise, we were attracted to a separate tub and shower, however; after a 12 night cruise, we never used the tub. Similarly, pre-cruise we appreciated that an illy coffeemaker would be located in our cabin yet we never used it. Our balcony was large, approximately 115 sq. ft., and had high quality furnishings including two large wicker reclining chairs, full size chaise lounge, and a table large enough for two people to enjoy a meal. The balcony angled toward the front of the ship which provided an unobstructed view forward without the need to lean over the railing. Furnishings, fixtures, and finishes inside the cabin were consistent with what would be found in four or five star hotel junior suite. Contrary to certain reviews, we found the dining onboard to be excellent without exception. Every meal was high quality, well presented, without lengthy wait times, and flavored deliciously. We dined at each specialty restaurant twice, ordered room service breakfast six times, and tried all other dining venues except the pool grill multiple times. I had seafood, veal, beef, and pasta main course dishes and all were great. Service was outstanding. Wines offered were very good and our glasses were never empty. Desserts were, unfortunately, too tempting to avoid. Frankly, absolutely no complaints related to food whatsoever. We experienced none of the issues to be found in reviews critical of dining venues located on the ship. We were left assuming we were either very fortunate or simply easy to please. Notably, the design, décor and atmosphere in the three specialty dining venues is truly unique and beautiful. The entertainment we found enjoyable and, well..............entertaining. Other reviews indicate entertainment leaves something to be desired yet we attended three stage productions, the cruise director John Barron's show, his assistant's show, and every performance by the two guest performers with Will Martin's shows being the best. The shows were an hour in length which we found to be perfect. We didn't expect Lady GaGa, Adelle, Elton John, or a Broadway theater production of Phantom of the Opera or Les Miserables to be performing on the cruise and therefore we appreciated the quality of the entertainment available. Additionally, we were always able to find comfortable seats available in the theater without obstructed sightlines. We also scheduled two cooking classes in the Culinary Arts Kitchen and thoroughly enjoyed both. The instructing chef made it fun with her energy and enthusiasm and by playing music and serving wine while teaching. Both classes were full (I believe 18 is capacity) which further added to the fun atmosphere. The facility itself is state of the art. Finally, we scheduled five appointments in the Canyon Ranch spa and were pleased with their services and facility. I had a massage that I would rank as good as any I have ever received. Service on the cruise is where the separation occurred between great and extraordinary. The meaningful difference maker for us. Nice ship, itinerary, tours, food, and entertainment - otherworldly service. One example: 6:30 am I go to the coffee shop to get a latte for my wife which Andre gladly prepares and a green tea for me. I then head to the pool deck where the fresh juice bar is located and pick up a celery and orange juice for my wife and head back to the cabin with my hands full. As I walk through the pool area the attendants who are changing the terry cloth covers on all the pool loungers smile and wish me a good morning. As I approach the door, one stops what he is doing and runs to open the door for me and asks if I need further assistance. As I near the door to our cabin, from behind me appears one of the captain's staff members from the bridge and he asks me if he can open my cabin door for me with his master key. This is only one example of many other incredibly positive interactions with Regent staff members on the ship. The training program must be world class because we never encountered anyone who wasn't pleasant, wasn't eager to serve, and who wasn't genuinely kind. The crew seemed happy. At dinner in Prime 7, our excellent server Ruth's assistant, who I would guess to be 21 or 22 years old, engaged in conversation with us and twice said how much she loved her job. How many 21 or 22 year olds in the U.S. would say how much they love their jobs? From beginning to end, we had no complaints whatsoever regarding the service we received and we compliment Regent for their very effective hiring and training practices. We experienced eleven ports while on our cruise and found many points of interest, cultural experiences, historical significance, and beauty at every one. All tours with the exception of Lisbon met or exceeded our expectations. Most notable tours included a D Day Landing Beach tour in Normandy and a wonderful dinner at Chateau Du Tertre in Bordeaux. We had high quality guides who were knowledgeable and understandable. Each bus would depart about half full. Very efficient system for organizing tour departures on the ship. We never waited more than ten minutes before being directed to our bus. The one complaint I have from the entire cruise experience is related to the tours and, unfortunately, I believe the issue is beyond Regent's control: passengers go on tours they should not take due to physical limitations. We were provided tour descriptions online before the cruise, after we boarded, and each day with the newsletter; all of which made abundantly clear the physical requirements of each tour and the physical limitations that should prevent someone from taking certain tours. On every tour, in my opinion, people were present who should not have been. Certain participants placed unreasonable expectations on the guides due to their limitations. A man fell down stepping off the curb in Lisbon and somehow the guide was implicated? Another guide was rudely told to slow down because a couple couldn't keep up. One guide was told to slow down by a woman who said her back hurts when she climbs stairs. And lastly, a guide was asked to be available at the port to help a couple back to the ship. Very frustrating and my heart goes out to the guides and what they must endure. Regent can't be placed into a position of evaluating each passenger's physical ability before every tour. Passengers need to read the information, readily available via multiple sources, regarding the tours, and be honest about their ability to take the, clearly stated, more physically demanding tours. Again, my only complaint during the entire cruise. Disembarkation was difficult only because we didn't want to leave. The process itself was easy as long as your luggage was outside your door on time and you were listening for your number to be called indicating it was time to disembark. In summary, we had a wonderful and memorable trip and thanks to Regent for performing so incredibly well every step of the way. To perform so well requires outstanding organization, training, quality control, accountability, and teamwork. It was fascinating to watch the team work so well together and deliver so well time and time again. Partly attributable to my sister telling me to prepare to be spoiled and partly because of the price, our expectations were very high yet Regent consistently met or exceeded our expectations. Consequently, we are now hooked and booked an Alaska cruise in 2020 while onboard. Read Less
Sail Date May 2019
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked ... Read More
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked in Rome, and stopped at multiple locations in Italy, France and Spain. Valencia as a real highlight for us, as was Florence. But every port was great. The onboard entertainment was really top flight as well. Often on cruise ships you get a bit of the 'amateur hour' feel. But this troupe was really exceptional. And the assistant cruise director David Nevin was also one of the featured performers, and he was perhaps the best of all. There are always a wealth of organized activities available on board, in case you don't want to depart for a shore excursion. Other ships we have been on simply do not have that same level of customer focus. All in all, if you want a truly first class experience, book a cruise with Regent! Read Less
Sail Date May 2019
From Italy with Love was the title of the cruise. We chose this cruise because of the ports of call. It was a birthday and anniversary cruise and Regent did not disappoint. Regent surprised me with a birthday cake and champagne ... Read More
From Italy with Love was the title of the cruise. We chose this cruise because of the ports of call. It was a birthday and anniversary cruise and Regent did not disappoint. Regent surprised me with a birthday cake and champagne upon sailing and the same on our anniversary. Personal attention is their key. The itinerary was great. We had never sailed Regent Seven Seas and have been totally spoiled with the smaller ship, service and food. The Concierge cabin is spacious and the difference between the Superior was the one night in Venice before the cruise. The transfers from airport to hotel to ship were all included and what a difference it made. When figuring the cost difference, there was no comparison to upgrade to the Concierge. We did the hotel add on at the end of the cruise. The hotels are 4-5 star and the service was wonderful. The Majestic Roma was beautiful and upon arrival and departure, Regent had reps to help. This was especially noted at the airport when Vincenzo took us from the cab right on through check in to the TSA pre-check. No matter what suite you choose, make sure to look at the deck plan to choose a cabin with the extra balcony as you will appreciate the added space. It's easily recognizable! Included items: All alcohol/beer/wine/sodas are included in the cost and the info says that your suite frig is replenished daily. Our suite was to be outfitted with alcohol/wine/soda but we had to ask our cabin attendants on a daily to replenish diet coke and wine. The specialty restaurants were included and an added bonus. It's nice to go into a bar, sit down and order a glass of wine and not get a bar bill at the end of the cruise. Excursions are also included and, for the most part, were top notch. There is no need to tip as they are also included. However, we did give a little extra to our cabin stewardesses and a few in the cocktail lounges and restaurants who went above and beyond. Read Less
Sail Date April 2019
We picked this ship and cruise line because we had a wonderful experience on the Explorer in 2017 going from Barcelona to Rome. We wanted to complete a trip around the boot so we started in Venice and ended up in Rome this time. Our ... Read More
We picked this ship and cruise line because we had a wonderful experience on the Explorer in 2017 going from Barcelona to Rome. We wanted to complete a trip around the boot so we started in Venice and ended up in Rome this time. Our first experience with Regent was so fun, we really didn't think it could be topped. This trip was every bit as nice and even more fun because we knew the "lay of the land" on the ship and met a lot of very nice people. The ports and excursions were great! The ship is beautiful, our suite was wonderful, the thermal suite is amazing, and the food was good! But, the best thing of all this time, as well as last time, was the friendliness, dedication, personal attention, and professionalism of the crew. We did not have (and don't need) a butler. Our room steward and assistant were wonderful and kept everything in tip top shape, attended to any requests efficiently, and smiled through it all. The service we received was excellent everywhere on the ship! We are already thinking about our next cruise and will definitely stay with Regent, because I don't think it could be any better. (Business Class air from San Francisco to Europe, pre-cruise night in a 5 star hotel with buffet breakfast, all transfers, tips, drinks, and excursions included). We definitely got spoiled! Read Less
Sail Date April 2019
We have completed 13 Regent cruises (with 222 nights), and was surprised with a poor review on Cruise Critic from one couple. We were on that same Regent Mariner cruise and had none of the 'problems' described--we adapted ... Read More
We have completed 13 Regent cruises (with 222 nights), and was surprised with a poor review on Cruise Critic from one couple. We were on that same Regent Mariner cruise and had none of the 'problems' described--we adapted to changes that we could not control. Both Regent and we could not control the weather. First--If they did not like their multi-hour air-schedule, it can be changed. We were scheduled on an overnight flight from Vancouver to NYC but we changed it to an early afternoon flight that got us home. Regent’s initial late-day flight selection gave guests the opportunity to take a tour of Vancouver! Ask, and Regent changes the air flights--yes it cost a little money, but we are Platinum level, and one flight schedule change was allowed. Second—This was a relocation cruise--we expected multiple days at sea. We were scheduled to have 5-days-at-sea, and we had 6-days-at-sea, when we bypassed the Russian port. There were wonderful lectures by Hugh Neighbour and Karen Dodd. There were extra social events added to entertain the guests. If you were bored, that was your fault. Third--YES, we skipped the Russian port. Their comment that “ALL OF THE GUESTS WERE UPSET” is very unfair and UNTRUE. There were 50-knot winds over the deck--added to the forward speed of the Mariner, it gives a 75mph deck wind. The decks were closed for outside walking. My wife and I exercised by walking the interior walkways on various decks. There were 23 feet swells. We had very wet and salt encrusted balcony windows, which were cleaned at the next port. I enclosed two photos of the TV screen in our suite showing these numbers. The Mariner has stabilizers, I knew of no one who was sick from mal de mer. The captain/master changed the direction (and avoided the worst of the storm). I saw him at the Coffee Connection, and thanked him, for consideration of the safety of the guests. After his direction changes, we then had MUCH weaker winds, and less than six feet swell. [I BELIEVE that the Mariner was originally scheduled to use their tenders to transport the guests to and from shore at the Russian port. With a pitching sea, it could be a human disaster! On two previous Regent cruises (Amalfi coast, Italy and Galle, Sri Lanka), the Captain declared that the sea was too rough to have guests enter the tenders and we skipped the port!] Fourth--We had great weather on all Alaskan ports; but it rained at Ketchikan, as usual. We did not see the Hubbard Glacier because there was very dense fog. Many guests, including me, stood on the top deck and got wet from the weather. Regent did supply snacks and hot coffee for those awaiting a breeze to dissipate the fog. After about an hour of only seeing sea-ice, the Mariner left Yakutat Bay. The weather then was fine, at distance of about 10-miles where some wind, and a change in air-temperature resulted in no fog and a blue-sky. When the ship was docked in any Alaska port, we often sat outside in the sun on the pool deck for lunch and enjoyed the snow covered mountains, numerous playful otters, eagles, (once saw some orcas playing by our ship), and had another great meal. I know of no one who used the pool, but the hot tubs were used by some. I really cannot understand such a negative review--but it was from one couple. We have three more Regent cruises booked, and look forward to the ship, food, staff, and meeting other well-traveled guests. It is a pleasure to be take care of by Regent. I would highly recommend cruising with Regent for those people who enjoy “joie de vie”. Read Less
Sail Date April 2019
We chose this cruise because it would take us to interesting archeological sites. We landed in Tel Aviv where the company had a bus waiting to take us to Haifa. The ship was beautiful and to me the right size. The room was excellent. ... Read More
We chose this cruise because it would take us to interesting archeological sites. We landed in Tel Aviv where the company had a bus waiting to take us to Haifa. The ship was beautiful and to me the right size. The room was excellent. We had one of the least expensive ones, but it still had a good sized balcony, really comfortable beds, a marble bathroom with separate shower and tub. plenty of space and anything we could want or need. We were met with champagne. In the room there was more champagne and fresh fruit that was replenished daily. I had asked if the ship would have cranberry juice and it was in the min bar when we arrived. We found that the food at every venue exceeded our expectations, including room service that we used for morning coffee and on early excursion days, for breakfast. The line has restaurants that most lines charge extra for, but are included so we were able to dine at the steak house and at the French restaurant without paying extra. We also liked the excursions that took us to Jerusalem, to Ephesus in Turkey, to Delos on Mykonos and other places. They were also included at no extra charge. It was a perfect eight days. Read Less
Sail Date April 2019
I recently sailed on a trans-Atlantic voyage and a western Med cruise. I had a Grand Suite for the first segment and a Penthouse Suite on the second leg. Both staterooms were equipped with a bluetooth Bose speaker. I enjoy listening to ... Read More
I recently sailed on a trans-Atlantic voyage and a western Med cruise. I had a Grand Suite for the first segment and a Penthouse Suite on the second leg. Both staterooms were equipped with a bluetooth Bose speaker. I enjoy listening to my own playlists on Spotify. If you do too, I recommend that you download your favorites before leaving home as streaming services are blocked once you're on board. The Grand Suite was spacious and it was nice to be able to host a cocktail party for nine. The butler arranged for a bartender and canapes. It was a very nice get together. We also enjoyed the convenience of having a second bathroom. The crossing was very smooth - one of the best, according to the Captain. The itinerary was interesting and featured some nice ports of call. I especially liked Madeira and Cadiz. Would highly recommend this as a wonderful way of getting to Europe. Read Less
Sail Date March 2019
We have cruised for a number of years with different cruise lines but promised ourselves that one day we would try one of the supposed most luxurious cruise ships. After much research and saving we decided to try Regent Seven Seas Explorer ... Read More
We have cruised for a number of years with different cruise lines but promised ourselves that one day we would try one of the supposed most luxurious cruise ships. After much research and saving we decided to try Regent Seven Seas Explorer and booked the Mexican Riviera to Panama Canal cruise.We flew to Los Angeles and were transferred to a 1st class hotel for the first night bit of a shock in the bar 2 beers $48.00. We were informed to be downstairs by 11am for coach transfer to ship but then waited 1 1/2 hours for collection which I considered very poor. On arrival at the port we had another wait of over 1 hour before we could book in, this was the worst book in of any cruise we have ever been on and was starting to wonder whether we had made the right decision to cruise with Regent, later on board we were told this was due to a customs inspection of the ship if we had been told the reason for delay a number of passengers would not have been so angry. We eventually got on board and went to our cabin 1409 which was a D grade Concierge. The cabin was presented immaculately with a wealth of cupboards and hanging space for clothing, the bathroom had a bath and large walk in shower. The balcony was large with very comfortable reclining chairs.Our cabin stewards were excellent even going to the trouble of decorating our cabin on my Birthday with balloons and happy birthday banner, a large cake and champagne was also supplied. We ate in all the restaurants while on board and the standard of food and waiting service was excellent as was the menu and the best of any ship we have ever sailed on. Due to the low number of passengers only 750 only one show at 9.30pm was performed but at no time was it necessary to get into theater early to get a seat, we walked in a 9.25 and could always find a good seat. The production shows were 1st class as was the guest entertainers. Most of the many and varied excursions ashore are included and of a good and interesting nature, a point to note that a few trips have a supplement to pay but check once on board and a very similar trip may have been added which is included but was not shown when booking. The bar staff again were excellent and no matter what drink or cocktail you wanted it was available.It would be nice if a day room at a hotel was included on disembarkation as you have to leave ship at 9am and in our case our flight was not till the evening a hop on hop off trip of Miami was included but was poor and once completed at 1pm waited a further hour for luggage which was stored by the bus company. One day I will hopefully cruise with Regent again as we will always compare other ships to this which will be a very hard act to follow. Read Less
Sail Date March 2019
Nine months ago we booked a 17 day cruise to the Caribbean and Cuba. There was limited availability - penthouse and above but it looked a really good itinerary and 17 days is a good length of time to meet lots of interesting people. ... Read More
Nine months ago we booked a 17 day cruise to the Caribbean and Cuba. There was limited availability - penthouse and above but it looked a really good itinerary and 17 days is a good length of time to meet lots of interesting people. Without notification, Regent split the cruise into 10 days in the Caribbean and 7 days around Cuba. We only found this out because some friends booked for the first 10 days and we could not, at the time, work out why there was now plenty of availability on this segment but not on the 7 days which was waitlist only. This review relates to the first 10 days which were fantastic. I shall post my review of the second 7 days separately. It is important that anyone reading this reads the second half. This cruise went to many of the islands devastated by the hurricanes the previous year, which had quickly recovered. It was a great itinerary and it was good to be supporting them as they rebuilt their homes and towns. We had not seen the Voyager since her make over and she looks amazing. There was a great mix of people on board and plenty of familiar faces - including the captain's double! The entertainment was the best we have known on a Regent ship and the entertainers the friendliest and nicest of people. We were delighted to be sailing with Andy Heath the cruise director and his delightful wife Tammy. Captain Stan was once again at the helm which made us all feel very safe and the General Manager Anatoli is one of the friendliest and most ever present general managers we have come across. The food and beverage team under Director Daniella were so hard working - ever present in every restaurant and bar, with one of our particular favourites being the very hard working Dominic, the Prime 7 Maitre D' who is ever present at breakfast clearing plates and ensuring everyone was ok. Shane in Chartreuse remembered our names and greeted us like an old friend every time we saw her. A big thank you to the medical team on behalf of one of our friends we were travelling with who became unwell during the trip and could not speak highly enough about the care and service she received. There are a couple of small pointers for Regent - the television in the cabin welcomes only my husband and not me despite this being the 21st century; and they are definitely doing something weird with the meat - I see another reviewer has suggested that they are precooking it. It is not a welcome change. The excursions were all great - lovely snorkelling. We particularly enjoyed Dominica which is like St Lucia but not so spoiled by tourism and Puerto Rica which was great and if we had known how interesting the town was we would not have gone on an excursion to the rainforest. Our penthouse cabin was probably one of the best we have had in terms of layout and it was always immaculate and our butler Suraj very friendly and keen to help with anything. Great lectures which were much more applicable to that part of the world than last year - pirates, sugar cane etc. Read Less
Sail Date February 2019
The ship was medium sized but it had a great variety of activities and great food options across board. I loved the spa and the casino. The cabin was really spacious and we had a wonderful view and best of all, the price includes air ... Read More
The ship was medium sized but it had a great variety of activities and great food options across board. I loved the spa and the casino. The cabin was really spacious and we had a wonderful view and best of all, the price includes air tickets, land and port excursions and all beverages... including the minibar! We loved the service onboard, and don't make me talk about the Wellington steak or that tremendous lobster; we would then move onto "simple" things like grilled salmon or grilled chicken and they were awesome too. We were to several islands that were devastated by the hurricanes last year, and we were stunned to see how fast they were recovering. Personally, I loved the excursion to the rainforest on Puerto Rica, a very pleasant experience (the city is interesting too, we just wanted to go and meet with nature). This was an awesome experience, and I hope we can do this again, hopefully with little us (haha)! Read Less
Sail Date February 2019
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of ... Read More
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of discussion, a lot of planning, a lot of 'buyers' remorse, a lot of tender anticipation before deciding on the correct fit that an Ocean Going Cruise will make. Two years ago a significant birthday, for myself, was looming on the horizon and the two of us (TC2 and myself) wanted a cruise that would meet the requirements of that birthday. Since my birthday, by default, had two distinct dates ( another story, another time) the 2019 Explorer Cruise from Santiago to Los Angeles would be a perfect fit for both dates. Since we live in the northern area of the USA it can and does have very obtuse weather conditions during the winter. Our weather assumption, unfortunately, proved correct and caused us to change flights, incur unexpected hotel stays and invoke extra costs to an already expensive cruise. But, if we did not accomplish this we would never have reached the ship on time for embarkation. Taxi scams at the Santiago Airport added more frustration to our journey and being 'World travelers' we should have known better. The flight from Dallas/Fort Worth to Santiago, Chile. was made on a Boeing 787 Dreamliner. Comfortable and on time flight but we would never have made that flight had we not changed out flight from Vancouver to be one day earlier. However, our luggage arrived with us and having that not happen more than once, we were surprised. Boarding the "Explorer" ship and climbing the gangway to be greeted with a Champagne "Welcome Aboard" is always exciting, even though we have done this so many times. We have told each other, "do not take it for granted". We were, indeed, fortunate to obtain a 'Master Suite' due to a last minute 'upsell' which we offered to accept. It is a fine example of what Regent can put into a luxury ship. Two bedrooms, two bathrooms (one full) and a deck that commands more than 180 degree view as well as an expanse that would accommodate a Rothchild party. Put this together with Butler Service and it would be hard to find an equal. It just so happened that the "Discovery Channel" camera crew were on board with us filming for one of their episodes of "Mighty Cruise Ships". In order to cover the complete ship they need to film a Butler served dinner service en Suite. We were innocently chosen to be the couple that was provided this service. The episode will not air for about eights months but it certainly should be interesting and also give a boost to Regent. The Discovery Channel film crew attended my birthday get together. Balloons, festoons and canapes together with a full Marzipan cake for me and an Opera cake for TC2, baked by the Regent Pastry chef, all made it a Happy Birthday and unforgettable memorable occasion. The crew is always our second family and we look forward to greeting each one of them on our regular Regent cruises. General Manager, Massimo, met and greeted us as we boarded the ship and made sure that attention, care, service and safety were all prime. We particularly enjoyed being invited to an Explorer Suite on Deck Eight where we met and became extremely close with the guest of that suite. We also were fortunate to join, for cocktails in the Explorer Lounge, two outstanding guests, 'Master and Madame Echo'. I would like to comment on some items that Master Echo has reported on in his cruise critic review. 1) Electric cut off when you leave the suite. This items is about par for most hotels. I presume it is a method of conservation. However, since the ship provides its' own electricity you would think it is not necessary. It is most likely a safety item especially for batteries and chargers that are left plugged in. Because we don't want to keep putting the card key into the slot each time we enter we chooses to use either a cardboard or stiff paper insert and leave it is as long as we "own' the suite. It works fine for us. 2) Cabin cleanliness. I was surprised to learn that some funnel smut had collected in the room and also that a solitary and wayward grape had not been cleaned away. For our own experience we have found housekeeping to be above par but understand that some items can be missed. Where's that 'white' glove? 3) Vibration. Like individuals, we are different. So it goes for ships. We expected big things from Explorer when she came out. "This one is not going to vibrate and she is not going to have dischordent frequencies. She is going to be so stable you won't know your on a cruise!" Obviously not so. Every ship, again like ourselves has its' idiosyncrasies. They all creak, they all sway and they all have haunting vibrations. A super example of this is the "Navigator". It has always had problems. They have 'fixed' it several times, but it still has problems. If you 'fix' one frequency in one place it transfers to another. That is the ship world. Given the amount of weight on the Explorer, with glass, marble alloyed Prayer Wheels, etc. etc. it is a wonder that she even got our of Italy. 3) Water quality. Water quality on the ship is always a concern. It is conserved and osmetically re-cycled. Problems to emanate from rusty boilers but while it is unsightly it does affect the cleaning power. Personally, I found the shower water to be so clean that it left my shampoo squeaky clean. Most people do not realise that 'conditioners' change the structure off the hair and eradicate its' history. I do not think you can get away without putting chlorine into a swimming pool. It is ubiquidous. I found the Infinity Pool to be quite strong with this additive. 4) Gratuities. Regent classifies itself as "All Inclusive". Therefore you should never have to dig into your pocket for anything. Coming from the U.K. I am very stingy. I work for my money, I get a salary, I do expect anything else. The early coffee house in Britain in the 17th Century gave rise to the TIP. (To Insure Promptness) It has now grown, due mainly to American influence, some that is not just expected but demanded. It seems that if you do not give a 'Tip' you are embarrassed and the worker relies on this embarrassment. Regent contracts their employees. Their employees get paid well for what they do. Nowhere in the contract does it say, "Thou shalt receive a tip or extra awards for doing your job". Should you wish to contribute to a crew 'welfare' fund then do so, but you can do it without be embarrassed by it. I was extremely upset to see a head-waiter canvassing every table in Compass Rose, on the penultimate night, shaking hands with each customer and instructing them to make note of his name in the 'Comments' report. It was also noted that some exchange of dollars was taking place. 5) Explorations. The Ships' Destination Services has historical problems. Each of the port and each of the tours brings it's own problem. Dealing with contractor busses, variable languages, countries, ethnicities, safety, reliability, comfort, needs a lot of tact and experience. Transform this into on-board guests who always want to be first in the line at the supermarket and it can be a bee-hive to avoid. But, seeing the world and it's history is why we cruise. Patience! 6) Internet. On board Internet is almost a permanent failure. Contacting Satellites hovering 25,000 miles above the Earth is expected but cannot always be justified. Nature is, however always present. Climate, Gravity, Sun Spots and a myriad of galactic and global influences have a big influence on our Internet system. Just like the movies, we expect instant response but even electricity takes time to get from one place to another. Again, it pays to be patient and through in a little levity. I just wait until I get home. Just a word or two on Dining. The Pacific Rim on Explorer was a new and exciting addition. Being our fifth cruise on Explorer we had eaten in Pacific Rim several times. It took us four or five of those visits to finally grasp what the menu is about. Now, when we attend, we know what it is that we like and we have adjusted ourselves to the Asian Infusion method that type of cuisine. Service is always impeccable as provided by mostly Russian servers. Read Less
Sail Date February 2019
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since ... Read More
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since our last cruise with them in December 2014. In the MDR the “always available” section read like that of a high class Steak and Seafood restaurant with lobster ,scallops ,Alaskan king crab,Dover sole and a myriad of steak choices The included wines were a little ordinary but the pay for list was interesting and reasonably priced eg Cloudy Bay usd 60 Ray the cruise director was very visible and never seemed to have time off. The officers were friendly and we had great service from the efficient and engaging crew. The included shore excursions gave a good choice for the able bodied but less choice for anyone with mobility problems. This was not helped by the poor infrastructure in some ports. We enjoyed the enrichment lectures and watched a few of the shows. Overall a great holiday. The recent refit had greatly improved Mariner . The Singapore pre-cruise was based at The Swissotel the Stamford a five star hotel and the program of tours was well organised and of a high standard Read Less
Sail Date February 2019
We sailed From Tahiti to Sydney, Australia and this is a top notch cruise. We have cruised many times in the past and this was an excellent cruise. It was a small ship and that we liked. We did a sail on a ship that had 5,000 ... Read More
We sailed From Tahiti to Sydney, Australia and this is a top notch cruise. We have cruised many times in the past and this was an excellent cruise. It was a small ship and that we liked. We did a sail on a ship that had 5,000 passengers and we said never again. Perfect size at only 500 people. Got a chance to not only meet other fine people but got familiar with the ship. We loved the dining options as we ate most meals in the Compase Rose. Alvin was our waiter and we requested him every time. The food was to die for as it was always excellent. No Complaints on this cruise. I do like the Idea of all costs are included up front so never have a huge bill after the cruise. Which brings me to the shore Excursions. They were all good. Quality for sure. I liked the Amadee Island at New Caledonia the best. It was an all day at the beach where we relaxed and snorkeled & did a kayak around the island. We did have to pay extra for this tour. All other tours are included in the price of the booking. I Like the idea you can easily change tours and they printed out a voucher right on the spot. So you were sure of what you got. They were the best organized of any cruise ship we have sailed. One time on another Cruise line, we got on a wrong bus and did a different tour than we wanted. This could never happen on a Regent Cruise. The Embarkation and Debarkation were excellent. We have sailed many times and this was without a doubt the best. The service was over the top and we booked another Regent Cruise it was that good. Everything from the Sydney & Beyond (Three extra nights), that we enjoyed very much as it went off without any hiccups, to the service was excellent. We have sailed many Cruise lines but this one is our Favorite line as we did and Alaska cruise on Regent two years ago. Regent does it right. We have sailed Princess, Costa, Norwegian, Celebrity, Holland America, and Carnival but Regent is best followed by Celebrity our Second best. We did a 20 day cruise this time and it was just right for us. I also liked the idea where the entertainers would meet and mingle with you. Twice we had entertainers sit down and chat with us. This is not allowed on other cruise lines. The Safety meeting (Mandatory) was the best ever. We did one on another cruise where a man fainted on deck doing the evac drill. But Regent did it in the theatre where you could relax and sit down while relaxed in air conditioning. We did a couple of the enrichments like the Lectures and the English guy who did the Lectures was very entertaining. We went to several of his lectures and also watched the ones we missed on the in room TV. I like the fact they did a nice Super Bowl spread in the theatre where you could eat, drink and watch the game. A special touch no other cruise line would think of doing. Everything was over the top and looking forward to our next Regent cruise. Read Less
Sail Date January 2019
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning ... Read More
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning traveller. The entertainment was first class and was viewed in total comfort of individual seats, if one so wished. Tables around the seats allowed for your drinks to be within easy reach. The theatre offered good views of the stage no matter where you sat. The specialty restaurants were diverse and true to their character. Swimming pool of a reasonable size for a cruise ship. On the top deck there was a mini golf and various other ways to entertain oneself if not desiring to sunbath. An amazing amount of sunbeds which well cared for by diligent willing staff. Personally, would travel with Regent Cruise line again should the opportunity present itself. I have no reservation recommending this cruise line. Read Less
Sail Date January 2019
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The ... Read More
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The walk-in closet in the Penthouse suite is a bit small, but we still managed to fit the contents of two big suitcases into to it without any problem. The empty suitcases can conveniently be stored under the bed. The shower cabin is absolutely fantastic and so is the quality of the bed. We arrived at the pier in Rio de Janeiro for embarkation at around 1:30pm and we were onboard 15 minutes later. Everything was so well organised, and it continued like that throughout the cruise. The cruise was fully booked, but the only time it felt crowded was upon embarkation when everyone was having lunch in the Veranda/Pool restaurants, but after the suites became available, it never felt crowded again. We initially didn't really know what to use the butler for, but he turned out to be extremely helpful and useful. He really made us feel special and pampered. He served a couple of breakfast on our terrace, which was a wonderful way to start the day. We were generally totally amazed by the service, which is very attentive and rather personal. During our 12 nights cruise from Rio de Janeiro to Buenos Aires, we had three dinners in each of the restaurants Compass Rose, Prime 7, Pacific Rim and Chartreuse. We also had several lunches in the speciality restaurants. The food was generally very good to excellent. We were not fans of Sette Mare/La Veranda, as the place looks a bit like a canteen. Furthermore, we were not impressed by the breakfast, which was exactly the same every day and some of products were rather cheap/industrial, and the fruit was often unripe. We are in our early fifties and were surprised to be among a relatively young crowd without a single wheelchair or rollator onboard, perhaps because the cruise included many anchor ports. Some of the ports of call were great, while some were very forgettable. The same goes for the excursions. We had two fantastic biking trips. We don't really care about the shows, lecturers etc., so I will not comment on that. We used the gym daily, which was really great, spacious and lots of equipment. I also had two nice massages in the spa. The weather was hot and sunny throughout the cruise, but it was surprisingly easy to get sun-loungers around the pool. Only on our single sea day, it became rather busy. The ship is absolutely gorgeous and in perfect condition. The all-inclusive concept is really great, but also a little dangerous as we definitely ended up eating and drinking too ;-) We loved our first ocean cruise experience and now look forward to the next on Regent Splendor. Read Less
Sail Date January 2019
We booked this cruise as kind of a last-minute getaway for my wife's birthday. Figured what better way to celebrate a milestone than being in St. Maarten on an all-inclusive luxury cruise, right? Here's my breakdown of the ... Read More
We booked this cruise as kind of a last-minute getaway for my wife's birthday. Figured what better way to celebrate a milestone than being in St. Maarten on an all-inclusive luxury cruise, right? Here's my breakdown of the ship, crew, etc: Common Areas: Again, I saw no signs of wear - the crew was ALWAYS cleaning, painting, tweaking, etc. - I really can't find fault anywhere.  Seriously.  One lunch at Compass Rose, I saw that all of the LED accent lights were off-white, but one 8' section was light blue.  That's honestly how deep I had to dig to find anything I didn't think was perfect. Dining: Probably the best I've had in recent years.  One evening in Compass Rose, I had an entree delivered that was merely warm.  Just one.  I know this has been a point of contention lately so I was watching out for it, and I really don't see a problem with it at all.  It may be a problem in other venues or in other sections or with other servers, but good Lord, I didn't see it.  All other times, my courses were delivered hot and delicious. I had previously had minor problems with service in the pool grill/bar area.  Well, THAT'S obviously been addressed.  I couldn't finish a meal or a snack or a drink without being visited within 30 seconds asking me what they could bring me.  I guess corporate really is listening.  Pool service went from barely passable to superb between our last cruise and this one.  Kudos, Regent. Crew: I figured it would be good when we were approached by Francisco about 5 minutes after boarding and he said, "Hey, I remember you guys - how are you?"  This was from August '17.  And he remembered us.  He then said, "Welcome home" - and that set the course for the rest of the cruise.  We recognized quite a few staff and crew and they all made us feel very welcome.  Not once did I encounter anyone who wasn't smiling and eager to help.  I usually see about one or two gloomy Gus types on a cruise, but I honestly didn't see a single one this trip.  It was very refreshing. Officers/Staff: We didn't interact much with the staff other than the GM, Davor, who seemed to be everywhere on the ship at the same time.  The man runs a tight ship, literally.  The CD team was Andy and Tammy and they were as chipper and happy as always.  Reception and Destination Services were stellar this time - even when we were in line waiting to ask a question and the guests in front of us kept berating them, they never lost their smiles or professionalism.  I was impressed. Ports: I'll be general here because everyone has different expectations here, but we stopped in Great Stirrup Cay, San Juan, Tortola, Antigua, St. Barts, and St. Maarten.  All I can say is that there will be something for everyone in at least one or two of these ports.  There are still signs of damage from Hurricane Irma on all of the islands, but it's amazing how quickly things are coming back online.  Don't expect perfection, but most of the tourist things are up and running. Excursions: Again, many things to choose from, whether it's lying on a beach, shopping, sightseeing, or getting a bit more adventurous, there's something for everyone.  I did the parasailing, the walking culinary tour, the stingray swim, the ATV adventure, the semi-submersible, and the helmet dive.  If anyone has any specific questions about any of these, I'd be glad to try and answer them. Internet: You're going to hear different stories on this one, so take this with a grain of salt...but after years of me griping and complaining about the internet, it was actually usable pretty much every day for me on this cruise.  Usually a bit slow, but I was always able to get online.  Streaming services (Pandora, YouTube, FaceTime, etc.) were blocked on the standard connections.  I heard that Regent is offering an 'enhanced package' that gives you more unfettered access, higher speeds, and no blocking - for $39/day or something like that.  Wasn't worth it to me. Bottom line:  the full-time IT guy never - NEVER - had a problem logging in and getting internet access, whereas other non-IT people kept saying the internet sucked (or until they listened to me about how to get working again).  You make the call... Summary: Bottom line, we loved this cruise.  We usually go to the Mediterranean or the Baltic or somewhere where the travel wears you down a bit...this one was a 2 hour flight for us.  Honestly, the worst part of the trip was the 2.5 hour drive home from the Charlotte airport.  It's usually about an hour and 40 minutes, but between rain and accidents it was bumper to bumper almost the entire way.  I'd heard horror stories about the Miami Cruise Terminal but we had no issues there at all, knock wood.  We had about a $12 Uber from the hotel to the terminal, the porters got our luggage at the curb, we checked in in less than 20 minutes, and were on board by noon.  We were in our cabin at 1:00.  Smooth as silk. Our butler made us want a butler all the time.  The ship was in fantastic condition, the crew was spot on, food and service were better than any cruise in recent memory.  In fact, this cruise was so good we booked another one for next year in addition to the one we already had booked. My wife's birthday was, in her words "Best.  Birthday.  Ever."  Who can argue with that? Read Less
Sail Date January 2019
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