1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews
13 Helpful Votes
Sail Date: July 2008
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" ... Read More
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" "Uncompromising excellence" "Unparalleled service and attention" Just some of the claims made by Regent Seven Seas Cruises in their promotional material. As a special celebration for our silver wedding anniversary in March 2008, my husband and I, together with two friends, booked a seven-day cruise on Seven Seas Navigator, sailing in July. Regent's ships are advertised as being six-star and they frequently mention in their advertising material, "the Regent Experience", "The ultra luxury world of Regent Seven Seas Cruises". These are the reasons we decided to book with Regent, as we wanted a very special occasion. How we were disappointed! Within two days of boarding, three of our party went down with diarrhea and loss of appetite, which lasted several days. Consequently, not much food was eaten. There were several other passengers on board suffering the same complaint. We decided to treat ourselves with medication, as the cost for seeking the advice and help of the onboard doctor was very expensive. We brought our problem to the notice of the Cruise Director, but he made it clear he did not want to know. There were poor hygiene standards on board. The use of antibacterial gel was not compulsory, either when boarding the ship or when entering a dining area. It was available, but not in a prominent position and many passengers did not bother to use it. During our time aboard, there were two instances when we were given dirty glassware and crockery and we witnessed a waiter carrying a cream jug, to our table, with his hand clasped over the top, instead of carrying it by the handle. Definitely not six-star! There was poor service on the pool deck, tables left uncleared and no towels for the sunbeds. Again, not what one would expect from a 6-star ship. In the main dining room, on two occasions when a large party of Colombian people arrived, service at our table and others was extremely poor, with most of the waiters fawning over this family and we were left with empty wine glasses and long waits. Presumably the Colombians tipped well! The Asian staff on board worked extremely hard, were very pleasant and aimed to please, but they were under pressure and it showed. Some of the older Italian staff, we found to be arrogant. A passenger we spoke to also complained about lipstick on a glass she was given. The waitress asked her if it was her own lipstick! Our suite was very nice and we have no complaints there. However, suffering from diarrhea, we spent rather longer in our rooms than we would have liked! On our return home we wrote a very fair letter of complaint to Regent. Their reply was purely and simply a big brush-off. They don't want to know. They suggested we caught a bug from the airport and have told us that they meet the highest standards set by the US Public Health Authorities. What we experienced and witnessed could never be classed as high standards. We have sailed with other lines in the past such as Swan Hellenic and Seabourn and found both to be excellent. I would have far rather been writing a rave review and have wonderful memories of a special celebration. Unfortunately, we were very disappointed. We definitely did not get what we had paid for and will not be sailing with Regent in the future. The 'Regent Experience' we experienced, is not one we wish to remember! Read Less
4 Helpful Votes
Sail Date: April 2009
As a frequent traveler on REGENT we still do not comprehend what has happened... everything has changed, what was great before.. now is mediocre. Read my notes and just to be clear... you are warned. After traveling for 23 hours from our ... Read More
As a frequent traveler on REGENT we still do not comprehend what has happened... everything has changed, what was great before.. now is mediocre. Read my notes and just to be clear... you are warned. After traveling for 23 hours from our home to Dubai and finally boarding the beautiful Regent Voyager- my wife and I were greeted with this: "Have you heard the news? We have been contacting all the passengers ahead of time (nobody contacted us, on the contrary, I e-mailed and called them several times with some questions, and nobody ever answered back my e-mails or calls), we have a LITTLE problem. The Ship is BROKEN it's one of the Pods and we are giving you 3 choices: (1) getting off and flying back home at their expense; (2) going on the Regent Mariner leaving 7 or 8 days after on a completely different route or (3) staying on with the unfortunate difference of not going to many of the ports scheduled in exchange of receiving 50% refund. Note: They promised to fly us back home at the end of the trip the same way we had planned, ie. Business Class- but we had to show them proof- needless to say, after presenting the Business receipts and anxiously waiting for 6-7 days for our return flight information, they booked us on Coach- When I called to inquiry the answer was: SO SORRY- BUT I AM NOT A TRAVEL AGENT! ugh! After complaining and waiting 4 more days in limbo, we finally received the e-ticket information on Business- that is how I planned originally. Since we had planned this cruise for 6 months- we decided to stay on board. Our first Cabin 1058- located in the aft section of the ship was unacceptable with loud motor vibrations. After 2 days, we changed rooms to 1025 and then we were fine. We still do not understand what has happened to the food quality of this ship. Nothing like it used to be. One day, we ordered crudities from room service- the blue cheese dip was spoiled. Crackers from another cheese tray were rancid. On two occasions we ordered pizza both from the room service and at the Veranda- and it was horrible. It was so bad in fact- that I called the Chef and asked him how he could serve such a dried out, tasteless pizza with artificial non tasting cheese? His answer, " We have a problem in the kitchen with the oven". Then I said to my wife that explains the reason why most of the breads in the buffet were raw on the inside. If for example you order a Tuna Fish sandwich without celery- you can be sure it WILL have celery. If you order a turkey sandwich- the turkey is pressed- never fresh- that takes me to the most important complaint of all. THE FISH- my wife and I eat fish regularly, from all the meals- we had only two decent fish plates. All the fish were from frozen. Served luke warm, over cooked and tough without any seasoning. Just disgusting. The menus at Compass Rose read beautifully, but then you do not get what was described. A vegetable appetizer might have a miniscule slice of asparagus as THE vegetable, then other ingredients like chopped egg that are not mentioned in the menu. Tuna flakes means "canned" tuna. The Matzo Ball Chicken soup can be a beef consomme with a "raw in the middle" tiny matzo ball the size of an eye ball. Desserts- mostly tasteless gelatinous concoctions made with poor quality ingredients and over ripe fruit. The two more "gourmet" restaurants Prime 7 and Signatures- we also not good. Not even worth mentioning- but you can see several tables returning their dishes for others. What bothered me most about these two restaurants- they require reservations- I tried making reservations several times and was told that they were completely booked- I passed by them several times on different evenings around 8 p.m. and there were always empty tables- which does not surprise me since we only had approximately 300 passenger on the entire ship; so why were no reservations available? The attitude the two receptionist on deck 5 have towards us passengers also merits mention. The look of "Why are you bothering me with stupid questions?" is all I have left to say. The SPA- overpriced Manicures & Pedicures, tiny Sauna & Steam Rooms that fit no more than 2 tight at a time and very little staff- All of the above and more have convinced us that we will NEVER EVER travel on Regent again- I do not pay my good earned money to get Surprises! Read Less
10 Helpful Votes
Sail Date: May 2011
I cannot understand reviewers who have given this ship more than 1* The brochure states "fine wines" examples Pouilly Fuse, Crozes Hermitage, NZ Sauvignon Blanc etc. Not one of these wines was available. The champagne in the ... Read More
I cannot understand reviewers who have given this ship more than 1* The brochure states "fine wines" examples Pouilly Fuse, Crozes Hermitage, NZ Sauvignon Blanc etc. Not one of these wines was available. The champagne in the suites was cheap french sparkling wine. The "exquisite cuisine" was not on this ship. La Veranda, poor choice of poorly cooked food with poor service. After complaining I was told "what do you expect on a small ship". Compass Rose was less than average, we returned 2 main courses. Prime7, no complaint a good steak but minuscule portion of crab. Signature, average. The cabin was badly laid out, very little room to go to the bathroom without hitting the TV [twin bed config.] The balcony furniture was cheap with non-reclining chairs. The bathroom had recently been converted from bath to shower, however the shower enclosure had no extraction, resulting in offensive drain smells. The tours were on the whole OK apart from a wine tasting tour of ghastly wine, and a long coach trip in high temperatures with non functioning AC. Evening entertainment included a non existent Caviar Bar. My issue was the cruise was not 6* more like 3* but paying over £700 per day, one would expect there to be a major difference between standards, but no. I asked Regent for £2,600 refund, but ended up with an offer of £400. I believe the problem is these expensive cruises sell of a significant part of the capacity on a job lot basis. On this cruise nearly 50% of passengers were Canadian insurance agents and partners Read Less
10 Helpful Votes
Sail Date: September 2011
Having sailed several times with Seabourn we thought we would try Regent for a change. A bad mistake !! First the ship is far too big for luxury cruising. This results in long lines for dinner in the main restaurant. There are 2 other ... Read More
Having sailed several times with Seabourn we thought we would try Regent for a change. A bad mistake !! First the ship is far too big for luxury cruising. This results in long lines for dinner in the main restaurant. There are 2 other speciality restaurants but you can only book once in each on a 7 day trip. Service in the main restaurant was slow and the food often luke warm, so we begged night after night to be allowed seating in the speciality restaurants, where the food was excellent. We found the speciality restaurants were only ever 50% full and were told the reason being was in case premium guests (higher cabin levels) or long-term Regent cruisers decided at the last minute to turn up. This was obvious discrimination and surely more should have been done to encourage `new-comers` to want to return.The waiting staff spoke very poor English and training was obviously lacking (when I requested jam with my scone at afternoon tea the jam was simply spooned over the top of the sconewhich I was consequently forced to eat with a knife and folk). Again we found discrimination in the sense that North Americans were travelling 2 for the price of 1 which Europeans were not. North Americans had been informed of the ship`s initial delay of 6 hours in leaving Athens whereas we Europeans were picked up at our hotel, taken to the dock (45 mins ride), told at the docks that there would be a delay of 6 hours and subsequently driven back to another Athens hotel (30 mins ride). The ship was supposed to have completed a $1 million refurbishment in Athens but we found an electric socket hanging out of the wall and the telephone in the cabin didn`t work. The final blow hit when leaving the ship in Venice. Regent had buses waiting to take passengers to hotels and the airport. Our travel agent had booked a private transfer service to take us to the airport. Unfortunately a strike was preventing traffic reaching the port (including our taxi) whereas all traffic was leaving the port without hinderance. When I asked a Regent staff member to help us out by allowing us to travel in one of their buses I received the abrupt reply `sorry our buses are full, we can`t help you`. In the end I had to pay €110 to use a water taxi. When I later wrote a letter of complaint to Regent about the lack of help in Venice I received an unapologetic reply that once I`d left the boat I was no longer their responsibility. Sorry, Regent it just isn`t good enough ----- high prices but no commitment to customer service. We can`t wait for our next cruise with Seabourn !! Read Less
16 Helpful Votes
Sail Date: July 2012
Took the Baltic Cruise July 22 - 29 Seven Seas Suite. Butler great. Booze and Champagne room great. All inclusive great but: The cruise was not up to snuff. It was like watching the Rockettes with several dancers' kicks just off. ... Read More
Took the Baltic Cruise July 22 - 29 Seven Seas Suite. Butler great. Booze and Champagne room great. All inclusive great but: The cruise was not up to snuff. It was like watching the Rockettes with several dancers' kicks just off. Or a symphony where several players are a beat off. Many "small" errors that added up. 1. Daily TV program of main restaurant's dinner menu. Did not change until noon. So if you got up in the morning and wanted to plan where to eat with friends, the menu was yesterdays. 2. Prime Seven and Signature "full", but every night multiple tables empty. 3. Three free white wines and three reds every night. BUT not told nor written what they were (or that there were three unless you asked). They came by and served the cheapest of the bunch. Several of the wine stewards did not drink and had no idea how to explain the wines although the head sommelier was great. 4. The room service menu was very limited. Unlike other cruise lines where the prime suites could order room service off any menu in the ship or something not on the menu, not allowed on the Voyager. For example, could not order banana fosters in the room or in advance at any restaurant. 5. The TV program on the ports did not include just the ports being visited, but all the ports in the Regent inventory. Thus, unless you spent hours, could not learn about the local ports. 6. On visiting the ports, there were no maps available at the point of disembarking. In fact the staff there were only security and had no idea. Later to find out that the maps and a local were available on a different floor. Not announced. 7. At the Italian restaurant, typical multi-course menu (antipasto, pasta, meat... The waiter did not tell you that you could have the pasta dish as the entree with a full size dish instead of the small multi-dish size. 8. The menus were limited. The restaurant hours were limited with no "late" food venue other than room service (ie if you went to a show or the casino, you could not get something to eat without going to your room). 9. At the main restaurant, if you were in a small party, the head waiter did not oversea and at several times wrong or forgotten dishes were served. 10. The pool bar closed early and there was no where to get a bloody Mary in the mornings. 11. The ship's doc had no "surgical" back ground and the ship had no way for her to communicate with one. eg One passenger cut her leg at a port several days prior to the cruse and had staples (stitches) in. The ship's doctor wanted to "kick her off" and put her on iv antibiotics unnecessarily. The passenger saw a surgeon in port who said the ship's doctor was a xxxxx. 12. Warnemunde, Germany has one of the prettiest beaches in Europe. It was not included in one of the outings nor descriptions of the the port. Several of us took a taxi to it and enjoyed the sun with many Germans on holiday. It was great. 13. The fitness area was VERY small and had to wait for machines. At the spa, the chairs for waiting were 4 inches deep. In conclusion: no comparison to the Cunard and even worse than the RC and Disney (except for the included drinks). I would not repeat. Read Less
36 Helpful Votes
Sail Date: October 2013
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for ... Read More
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for the spring. Due to the time that Regent took to respond to the issues we had on board, when we cancelled we were charged the 50% fee. I would rather lose 20k than have a less than mediocre sailing. While the travel will be harder, by flying between cities, we are able to do much of the same itinerary and stay at truly 5* hotels that merit their stars than the 6* that Regent has given itself. Below are the issues we encountered, I received a letter from Regent offering a $300 shipboard credit, which was a joke. Again they did not care about making things right, this was the same lip service we received on the boat. Disorganization at the airport upon arrival Late leaving hotel due to late arrival of vessel from Dry Dock Long lines once we were at port. Men(workers) smoking right next to us as we were getting on ship No hair dryer in room Tub leaked first night Took two days to get hot water to the room(after multiple requests) When finally repaired, the water in the tub was yellow, the plumber told us it was normal. Had asked for diet coke in the refrigerator, two were there was told they were “waiting” for a delivery to the ship from butler Food in restaurants was palatable but not good. Several times I sent steaks back that were over cooked Hot dogs delivered as hot appetizers from Butler. We did not eat them at lunch and were disgusted that they were re-purposed. Ship had just come out of dry dock, obvious it was not ready for passengers. Asked several requests to speak directly to the hotel manager I gave up, but then our suite flooded overnight and we were moved to a larger suite. Disorganization at departure, no request for no feathers for our room at Westin Europa. Poor organization for our airport departure as well. Six stars this boat is not, my biggest complaint is that I am used to asking once to have a repair or change made, I am highly unused to multiple requests.   Read Less
35 Helpful Votes
Sail Date: April 2014
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and ... Read More
Our first Regent experience and our last. You already have a review relating to the boarding on this cruise. Wheelchair users given no priority or real assistance. The excursions were hopelessly described for ease/difficulty in walking and the man On the Destination Desk was unhelpful and curt. One fills in a form re mobility concerns and no one takes any notice. Arrangements for meeting and assistance through airports hopeless apart from Heathrow arrival from Venice. It seems as though Regent management are unfit for purpose! However,not all was negative. The staff were very friendly and could not do more for the guests. Accommodation and food were very good. It seems as though all excursions are subcontracted to firms over which Regent have very little control, or choose not to supervise. Visit to Durress in Albania a prime example. It was such a dreadful visit, surely no one from Regent could have reviewed the area - no other cruise boats in sight! When one spends top money for a highly rated cruise it's most disappointing to have to write a review like this. Read Less
34 Helpful Votes
Sail Date: April 2014
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff ... Read More
Boarding started at 4 pm. Luckily my wife and I arrived excactly at that time and stood in line for only 1½ hours to check in. Less fortunate guests who arrived a little later stood in line for 3-4 hours and Regent's staff couldn't care less. Apparently they had some kind of computer problem but absolutely no senior staff/officer bothered to get out among the guests to ease the pain or give information. They hid in their offices. With some exceptions the staff has an unengaged, mechanical approach to service - having (barely) learned what to say and do but their hearts aren't in it. The quality of dinner cuisine is generally good. Breakfast buffet is good. Lunch buffet: Neither presentation nor selection is acceptable and the service is lousy. Pool grill serves hamburgers made of frozen industrial made beef patties(!). But the worst part in our view is the atmosphere and style (or rather lack thereof). At the bar/lounge with the dance floor the pre- and post dinner music is provided by an orchestra - not a band. No singer and the main instrument a trombone(!) with the repertoire to match. The ambiance: Very few guests and a handful of musicians - all half asleep. At the (almost empty) night club the music was provided by an accustic (!) trio who could neither sing nor play. If you - like my wife and I - grew up as teenagers in the sixties don't go. You won't like it. Read Less
33 Helpful Votes
Sail Date: April 2014
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever ... Read More
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever been on. t he ship was just out of drydock, it was not ready.to sail. furniture in the room was missing. phone did not work for 2 days. no remote for t.v. for 2 days our balcony was not useable for two days because they were washing the boat.water was pouring down and splashing all over the balcony.when they finished the wash down they then started painting the boat,the paint fumes made it impossible to use the balcony. that lasted for another 2 days. when painting was completed they discovered the painters had spilled white paint all over the varnished railing and everything else.they then had to sand the varnish and revarnish all the wood that smell was 10 times worse than the paint.the food was second rate. they could not even make a soft boiled egg.even though we tried for that every morning.omlets were rubbery and chewy,fruit cup full of unripe fruit. dover sole was horrible. I could go on forever,it never got any better,even after speaking to general manager Mr Davor Josipovic. our stateroom was lovely,the balcony was also large,our butler was good. bad experience top tp bottom Read Less
39 Helpful Votes
Sail Date: April 2014
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a ... Read More
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a standard item. I upgraded to Penthouse. Butler did not have a working phone for more than half the trip, walked in on a maintenance crew working directly over our bed at 8:30 pm and in spite of my complaining to the manager (who said he could not tell them when to work even though what they were working on which was another room's air conditioning which was known from early morning.) One staffer with a Regent jacket and name tag could not tell me where a bathroom was located because as she said, "I am new here." Service workers such as waiters by the pool could not at all or barely speak English. My friend asked for sparkling water with lime and she got water--no sparkle and no lime. That may not be the end of the world but when it costs over $11,000 a person or $1000 per day per person, I say it becomes important. In my opinion, even the free tours were mostly not worth it. It took several hours driving which made some trips a 10 hour day which included sometimes 2-3 hours on your own. In my opinion, the concierge was a not worth going to for assistance. 99% of the time, he wasn't at his desk and when asking him for something, I could not count on what he told me. There was very bad and obvious lack of communication. Upon final departing, a bus was suppose to move us from one location to another. The Regent representative had absolutely NO knowledge of a bus. Therefore, literally, people with canes, walkers, swollen legs and feet, and just plain tired of walking, set out while the bus sat on the pier, unused and empty. This is the tip of the iceberg of my experience. In my opinion, customer service on the boat was minimal. BUT what is worse, upon sending a long letter with my experience (which many people had in different forms) and telling the President that I and many others said they would never take another Regent cruise, their head of Customer Relations offered me a $250 per person on board credit. While their letter acknowledged that the cruise had "difficulties" and their letter ignored, therefore ,in my opinion, trivializing the serious points. I don't know about any of you, but after having spent over $22,000 and a trip where truly something bad happened every single day, to offer $500 is so insulting as to leave me speechless. But, their offer, in my opinion, is insight into their lack of dedication to customer service which is little to none and in my opinion their corporate attitude. These are my experiences and opinions based on that. I literally could go on for pages, but suffice it to say, their poor management was on display and I would say, don't waste so much money on them. There are much better things that could be done with over $20,000. I should have bought a car. Read Less
56 Helpful Votes
Sail Date: June 2014
We used to sing the praises of Regent.(3 previous cruises)..but no more! We just took a cruise called "Castles, Fiords, and Kingdoms" and for #30K we could have taken 2 worthwhile vacations instead!!! Staring with the low-grade ... Read More
We used to sing the praises of Regent.(3 previous cruises)..but no more! We just took a cruise called "Castles, Fiords, and Kingdoms" and for #30K we could have taken 2 worthwhile vacations instead!!! Staring with the low-grade hotel the first night (Scandia) which was like a"Motel 6" to the end where we never saw a Fjord...it was a total disappointment and made us so unhappy the we WASTED so much money! * The quality of the food has fallen to an all-time low...we had several very bad meals (even in Prime Steakhouse; and to add insult to injury the served hotdogs at the Poolside Grill!!! * The wines (a choice of 2) were awful and we had to pay extra for wines that used to be included!!! * The IT person not only didn't know what he was doing, but he blamed the passengers for having problems and even called me (in my room) to tell me that it was my computer and not the server (my computer has worked all over the world, even China!). * When we complained about our meal in the Italian restaurant, the chef came to our table and told ME that I didn't know what I was talking about! * The quality of the tours was horrendous, most of the guides didn't know anything about the history or art work, and 2 of them were so befuddled that most of us had to take a taxi back to the ship. * We were told that if we booked a future cruise we would get an immediately ship board credit - which we did not. The list gos on and on...basically the staff was argumentative, the food was awful, the wines were sub-par and the tours were awful. No more Regent for us!!! Read Less
43 Helpful Votes
Sail Date: June 2014
I am not a cruiser, but I was horribly disappointed with Seven Seas Voyager Baltic Crusie 14/7/2014. I knew we were in for a stormy ride when the sommelier stated "presecco is just like champagne but only from Italy." When ... Read More
I am not a cruiser, but I was horribly disappointed with Seven Seas Voyager Baltic Crusie 14/7/2014. I knew we were in for a stormy ride when the sommelier stated "presecco is just like champagne but only from Italy." When champagne finally arrived from three decks below and 30 minutes later the young man presented the bottle and stated it was from "Brut, France." Things went down hill from there. The public areas always seemed to need a cleaning. Remnants of pervious meals seemed to always be on floors and carpets. Dirty dishes sat in public areas forever. Coffee cups were always in short supply at the coffee bars. When I mentioned this to maitre de he stated I should have woken up earlier! One woman Sandra at the receptionist office could never answer a question but only deferred to others on board, never once took responsibility for solving an issue or offered her assistance. The shore excursions were uninspiring at best. St. Petersburg presented a canal tour on a bucket and bolts and then the tour guide dumped the entire group at a souvenir shop that could have been an ex gulag. The food was mediocre at best with only one restaurant living up to the hype. Although the help was friendly many lacked basic communication skills. Dinner and spa reservations made in advance were lost. Each afternoon about 17:00 our room took on the smell of a garbage dump. Ship entertainment was definely designed for the Lawrence Welk generation. I would not opt for a Regent Seven Seas trip again.   Read Less
65 Helpful Votes
Sail Date: August 2014
We were told that Regent Cruise Line was rated as a 6 Star Cruise line for a number of years. We elected to take their Navigator Tour to Alaska for a 12 day cruise, thinking that we could not go wrong. My wife came off this cruise, ... Read More
We were told that Regent Cruise Line was rated as a 6 Star Cruise line for a number of years. We elected to take their Navigator Tour to Alaska for a 12 day cruise, thinking that we could not go wrong. My wife came off this cruise, Regent Navigator, believing we had a K-Mart Experience, rather than a 6 Star experience and for numerous reasons, too little space to detail here, but here is why in summary form. 1. The food Buffets was repetitious in selection, we found left over’s from previous days served day in and day out, Pastries for breakfast and at their so called high end coffee bar cheap looking donuts and hardly the high class appearances that you would expect from a 6 Star operation. The Meat selections at the lunch buffets were low class in appearance and quality. Unlike Seabourn and even PG, hardly any special buffet theme day meals of any quality or thought. 2. Their main dining room did not have a 6 star appearance as opposed to other 6 star rated cruise lines and the waiters did not escort the couples separately to the tables. The portions were meager and choices very unlike expectations of a 6 star experience. 3. The coffee bar and entire 6 floor was permeated with smoke from the smokers parlor, especially making it impossible to sit at the coffee bar. 4. The Excursion dept. did not provide a very well presented user friendly means of learning about the various excursions, using a very poor TV presentations to do so, did little to guide or escort us unto the various excursions, provided barely any means to protects us back on board from the rain with a series of moving carts which was not provided, not all that knowledgeable on the excursions as well, and even used School Buses to take us around at one of the ports, a port by the way that was not even worthy of visiting, and when it came to Victoria, provided too little time to visit the very famous Butchart Gardens. The excursions themselves were very poor and not what we expected going to such a beautiful part of the world. 5.The Cabin did not have a 6 star appearance, having bedspreads that showed no elegant upkeep, balcony door that made constant noises, walls that showed no elegant upkeep as well. We had better looking cabin on a 5 Star rated line called PG that travels in the Polynesia Area. Even the Toilet had smells coming out of it ever so often. 6.Although considered by some to be not important, the Luggage Tags and preliminary boarding information was provided in plastic and paper in a very cheap looking voucher, as opposed to their competition which provide high end 6 Star leather and high class appearance. 7. The mentality of promotions seemed to take hold even as one got on board, offering a cheap $100.00 credit voucher for any new cruise, rather than providing a mentality of appreciation for board by providing a gift certificate for use on the cruise by the entering guests. In summary, we felt we had a K-mart experience, not a 6 star experience and when we tried to find out who we could talk to at Regent who had the authority to hear such comments, they refused to give us any names but told us simply to write our comments by mail to the Guest Relations dept. From our experience, they means deafness and opens the door to our "empty modern day Apology culture" with no substance to come of it. So we want to share our experiences and hope that those who are truly expecting a 6 star experience and know what that means will investigate whether they can expect that from Regent compared to others that have demonstrated being a 6 Star Cruise line.   Read Less
62 Helpful Votes
Sail Date: January 2015
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought ... Read More
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought the same. I will try to be as fair and objective as possible, considering the circumstances. First note that my husband and I met and married while working for a vacation club resort 23 years ago. He was on the Food and Beverage team and I was at (the equivalent of) Reception. Today we are still in the food and hospitality business and therefore have insight and understanding of the jobs performed onboard. That said... I'll begin with the Positive: The cabins and closet. Fortunately we were in an area of the ship that did not vibrate. While the cabins are similar to those on Seabourn and Silversea, we preferred the layout on the Navigator. The beds. Not only were they super comfortable with memory foam, they were also a bit higher than on other cruises making luggage storage easier. The desserts. The pastry chef is a real professional. Hopefully he will be recruited by one of our preferred cruise lines. The bread. The bread is some of the best we've experienced at sea. It even rivals the breadsticks on Seabourn. Prime 7. We live in a country where aging beef is forbidden due to food and safety regulations. We very much enjoyed the prime rib and wished that we could have dined there more frequently. Honorable mentions also go to the comfort of the pool lounges and the talent of the male vocalist as well as the acrobatics couple. Now for the Negative: The First Impression terrible. To be fair, it would probably have been much better had we not been on the last bus from the hotel. Lunch was total chas to the point that we never returned to the Verandah during the rest of our cruise. Once in our cabins, one of our suitcases never showed up. After 4:00pm and a lack of concern from the ladies at Reception, I walked the halls. I found my baggage parked outside of cabin 841. We were in 1023! Our first excursion was also a mishap. We boarded a bus in Costa Maya - direction Vivero Beach Club (in the middle of nowhere) to be informed that due to high winds, the excursion will be very uncomfortable "didn't the tell you at the pier?" No. We spent 2 hours as a captive audience being sand blown and solicited by vendors. The 45 minute ride back was shared with passengers from an NCL ship. Did I mention it was open bar? Not a luxury experience. Now for the real deal breaker: Halfway through our trip and a few hours after eating a suspicious piece of marinated meat on a salad, my husband became ill. I'll skip the details... After visiting the ship's doctor, she ordered him to stay in our cabin for 24 hours. It was a clear case of food poisoning, the doctor even recognized this by prescribing antibiotics to kill the bacteria. We all know that you do not treat viruses with antibiotics. The following day - a perfect day in Grand Cayman- I went to see the Hotel Manager hoping to reduce my husband's 24 hour sentence (as he was ready to go and dreaming of this port) and perhaps to receive an apology. No such thing, TOTAL DENIAL. 30 minutes later a letter arrived at our cabin (prison cell) threatening to disembark the virus carrying passenger if he left the room. Regent - Never again   Read Less
75 Helpful Votes
Sail Date: February 2015
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things ... Read More
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things such as gambling. It is nice to have unlimited wine. However, the major value of "all inclusive" is the unlimited hard drinks; if you don't drink, you won't get the value of this feature. The drinks were long on ice and flavorings, short on liquor anyway. 2. Food: Highly disappointing especially as compared to Oceania. Offerings were repetitious; desserts, for example, were mostly flavored whipped cream/mousses or ganache; there were cakes of sorts, mostly thin slices of cake layered with mousses. The cake was terribly dry and unappetizing in any case. There was an overuse of mayonnaise in salads and seafood dishes, unpleasantly so. The attempts at ethnic food were failures. One curry was inedible. Sette Mare, the Italian restaurant, was one of the worst I've ever been in. Cioppino is supposed to be a well flavored fish stew; what I was served was simply watered down tomato paste with some seafood, no garlic, fennel or other seasonings discernable, nor was any fish stock. If you enjoy eating, if you are a gourmet/foodie, if food is a big part of your cruise expectations, DO NOT choose Regent. 3. Tours: The suspicion is that Regent didn't care about tours; the company seemed to just contract out the service and walked away. The tours were generally poorly handled by poorly trained guides, many of whom barely spoke English. Sites should have been better chosen. In Seoul we went to some memorial and watched the changing of the guard, then went shopping for 45 minutes. That's the best a large city has to offer? Buses were not at the dock when tours were to begin, wasting time. The process to register and get on buses was long and convoluted. Tours often had to be truncated. More time in other ports would have been the proper decision for Regent. EXCEPTION: The three days in Tokyo post-cruise were very well done. 4. Ports: Dalian in China and Kaoshioung in Taiwan were total wastes of time. One would have thought that Regent would select ports with more care. There was also endless confusion about docking. To be fair, the ship was to have docked at Kai Tek in Hong Kong, but the authorities changed to the new facility which was the old airport about 50 minutes away from anything by the transportation provided. Even taxis didn't want to go there. The least Regent could have done was to arrange better transport into the city. 5. Health: This was the sickest cruise I've ever been on. The constant coughing and sneezing sounded like a chorus in a fever ward. There was apparently also a case of dysentery so severe that the passenger had to be quarantined in his room. The story I heard was that a crew member brought something on board during the cruise previous to ours, but that he could not be taken off until the ship reached Beijing. It's hard to control such things in a confined space, and there were hand sanitizers everywhere, but there didn't seem to be any adjustments made. For example, Oceania has gloved staff serve all food with the exception of some desserts. Regent has self-service in the buffet area, which would not seem to be a wise choice if there is illness. 6. Entertainment: Overall amateurish just as with Oceania. The comedian was awful. Pianists and singers were good.   Read Less
65 Helpful Votes
Sail Date: February 2015
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things ... Read More
Very disappointing cruise considering the reputation of the company and the cost. I will cover each area of concern separately. 1. All inclusive: Part of their sales pitch is that the cruise is all inclusive except for some obvious things such as gambling. It is nice to have unlimited wine. However, the major value of "all inclusive" is the unlimited hard drinks; if you don't drink, you won't get the value of this feature. The drinks were long on ice and flavorings, short on liquor anyway. 2. Food: Highly disappointing especially as compared to Oceania. Offerings were repetitious; desserts, for example, were mostly flavored whipped cream/mousses or ganache; there were cakes of sorts, mostly thin slices of cake layered with mousses. The cake was terribly dry and unappetizing in any case. There was an overuse of mayonnaise in salads and seafood dishes, unpleasantly so. The attempts at ethnic food were failures. One curry was inedible. Sette Mare was one of the worst Italian restaurants I've ever been in. Cioppino is supposed to be a well flavored fish stew; what I was served was simply watered down tomato paste with some seafood, no garlic, fennel or other seasonings discernable, nor was any fish stock. If you enjoy eating, if you are a gourmet/foodie, if food is a big part of your cruise expectations, DO NOT choose Regent. 3. Tours: The suspicion is that Regent didn't care about tours; the company seemed to just contract out the service and walked away. The tours were generally poorly handled by poorly trained guides, many of whom barely spoke English. Sites should have been better chosen. In Seoul we went to some memorial and watched the changing of the guard, then went shopping for 45 minutes. That's the best a large city has to offer? Buses were not at the dock when tours were to begin, wasting time. The process to register and get on buses was long and convoluted; Destination Services came across as confused, unaware, disorganized, uninterested. Tours often had to be truncated. EXCEPTION: The three days in Tokyo post-cruise were very well done thanks to the company there. 4. Ports: Dalian in China and Kaoshioung in Taiwan were total wastes of time. One would have thought that Regent would select ports with more care. There was also endless confusion about docking. To be fair, the ship was to have docked at Kai Tek in Hong Kong, but the authorities changed to the new facility which was the old airport about 50 minutes away from anything by the transportation provided. Even taxis didn't want to go there. The least Regent could have done was to arrange better transport into the city. 5. Health: This was the sickest cruise I've ever been on. The constant coughing and sneezing sounded like a chorus in a fever ward. There was also apparently a case of dysentery so severe that the passenger had to be quarantined in his room after being taken off his tour in Seoul and brought back to the ship in a taxi. The story I heard was that a crew member brought something on board during the cruise previous to ours, but that he could not be taken off until the ship reached Beijing. It's hard to control such things in a confined space, and there were hand sanitizers everywhere, but there didn't seem to be any adjustments made. For example, Oceania has gloved staff serve all food with the exception of some desserts. Regent has self-service in the buffet area, which would not seem to be a wise choice if there is illness. 6. Entertainment: Overall amateurish just as with Oceania. The comedian was awful. Pianists and singers were good. Artful Travelers was excellent, but is not on every cruise. 7. Maintenance: We reported that the shower stall door did not close and the water did not drain well; neither was fixed. The burned out floor night light was also reported and also not fixed. 8. Summary: This is a highly overpriced cruise line for anybody who is interested in value for cost, or wants to tour rather than just drink and gamble on board. Read Less
67 Helpful Votes
Sail Date: February 2015
Regent Seven Seas Voyager: The ship is not safe. We are very knowledgeable of cruise ships; however, hands down the Regent Voyager, if not the entire Regent company, was the worst cruise experience we have ever had. We should have ... Read More
Regent Seven Seas Voyager: The ship is not safe. We are very knowledgeable of cruise ships; however, hands down the Regent Voyager, if not the entire Regent company, was the worst cruise experience we have ever had. We should have known this as last October when we were in London to board the Silversea Whisper, I picked up a copy of Conde Nast Traveler (European edition) and Regent was not listed at all as one of the top cruise lines. Then, in the November, 2014 issue of Conde Nast Traveler (American edition), Regent was not listed as one of the top five cruise lines in any category. And here on Cruise Critic, under “Luxury Cruise Reviews,” it has a very low rating of 69 percent. The pre-boarding with Regent consisted of a cheap plastic folder with no personal message, a generic list of instructions, and luggage tags you were to fill out for yourself. We were on a 19-day cruise of China, Japan, Korea, and Taiwan paying the most we have ever paid for a cruise. Our Grand Suite In a grand suite that is the next level below the Owner’s Suite, our bedroom did not have an end table next to the bed. There was a tiny hole in the wall. And this is advertised as a luxury ship? The bathroom room door opens directly into the path leading from the living room to the bedroom causing us to get banged (we did initially) if we did not walk that path carefully. This is an example of how poorly designed is this ship. The deck plans shows a closet (I have pictures of all these items) that reaches from the bedroom to the outside wall of the suite. This is a lie. Instead, there is a small closet with an ugly hallway that runs the length of the side of the room. This hallway had a secondary door to our suite which we kept double locked. One day, while we were sitting in the living room (thank goodness we were fully dressed and sitting), a workman comes through the hallway door, pops his head out of the bedroom and says, “Excuse me. I am here to fix the shower (the door molding had fallen off).” What a shock. He never knocked at the main door to ask for permission to enter. The ship is not safe! The desk drawer only opened if great effort was used to pull it open. Cheap construction. The exit to the balcony was blocked by deck furniture. The mats from the deck furniture were stacked and stored inside the room, an ugly display that also cut walking access. The cabinet door to the refrigerator fell off. The safe was so small that a laptop could not be secured. The television was not installed into the cabinet. It was mounted on a mismatched, after-thought board that stuck out into the room and the wires could be seen. The evening canapés were so bad (tasteless, non-descript, and cheap) that we asked the butler not to bring us anymore. Even the presentation of them had no thought behind it. And the assorted nuts were the cheapest brand and variety they could buy. Ship’s Common Area The main dining room was a joke. The tables and chairs were so close that people and waiters had to walk sideways to get to tables. Many of the chairs abutted the back of the chair at another table. During dinner you could feel a constant brushing against the back of your chair as people walked behind you. We saw a waiter spill wine on the back of a passenger. I watched a man on crutches become angry with the staff because he had to hobble sideways between chairs. And because the tables and chairs are so close together, you can hear every conversation all around you. The table arrangements in the specialty dining rooms were just as crowded. And as for the buffet at lunch, it was even more crowded. During tea time, you had to queue a buffet line to get your food and then wait forever for an understaffed room to bring tea in a metal pot (it never said high tea, so I should not expect ceramic pots). Then, thirty-minutes into tea time (when you may have finally gotten your food and tea), any relaxing, social tea time you expected was transformed into urging people to get into groups to play trivia with an accompanying loudspeaker blaring into the tea room. This is not a luxury cruise line. Theater seating was even worse than dining room seating. There are long rows of bench seats fronted by very heavy sofa chairs, all but immovable, abutted to each other. The only way to sit on a bench seat is to enter from the end; however, some of the rows are blocked by handrails thus preventing entrance to the row of bench seats. Like the bathroom door in our room that opened into a pathway, the design of the dining room and the theater is ludicrous. Several times during the evening shows, cynical digs were hurled at Carnival. If you claim to be a luxury cruise line you do not delve into this kind of behavior, but then Regent is not a luxury cruise line. The senior staff on Carnival has more class and behaves better than Regent. The basic service staff was very polite, but then most of them are Filipino and they are all polite no matter what cruise line you find them on. The “All-inclusive” Tours Regent loves to advertise that all excursions are included in the cruise price. We paid $66,000 for this cruise and believe me, the price of all the tours were hidden in the total price. They are not inclusive. Because the tours were all included, hundreds of passengers were crowded into the theater early every morning to be dispatched to a collection of buses for tours. There is nothing restful or luxurious about this feature on Regent. At the end of the cruise, you can be very tired going from one “free” tour to the next. If you want to relax on a cruise, the Regent concept of “free excursions” is not for you. The tours are a carefully orchestrated set of skimpy, budget tours, cleverly disguised as all-inclusive tours to lure you into cruising with Regent. For instance, on a tour of Shanghai, we were taken to an 88-story observation deck and then a round trip ride on the magnetic elevation train for an eight-minute ride, each way, to and return from the airport. We were then returned to the ship. On a tour of Osaka, we were bussed for several hours to Osaka Castle, a Buddhist temple, and returned to the ship. On our tour of Seoul, we were taken to the government palace, an adjacent museum, and let off on a shopping street to walk back to the bus parked at the end of the street. Not all tours on Regent are included free. There are selected tours you can purchase. We did this for a high-tea tour to a village in Taiwan to include stops for tea, an art museum, temple, and garden. Tea was not high tea; it was in a crowded restaurant where our group was squeezed into round tables, served tea, and then told to wander the one street to shop for over two hours (easily done in 20 minutes) until the bus returned us to the ship. We never went to the art museum, temple, or garden, but were charged for a bus ride to have a cup of low-tea. Numerous people complained about this tour and our suite numbers were taken along with other suite numbers. The night before disembarkation, we received a note under our door after dinner telling us that “based on overall feedback we have received, no adjustment will be made.” This is a lie as no survey was ever taken of any of the tours. When this was brought up to the CEO of Regent in a letter, he did not respond. The following morning at disembarkation, NO ONE from the ship was present to thank us or bid us “good-bye” as we left the ship. In the survey given to all passengers, we ticked “Will never recommend Regent.” Read Less
109 Helpful Votes
Sail Date: May 2015
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this ... Read More
So agree with Regent really disappoints review--we have sailed on Regent Seven Seas and Radisson Seven Seas before Regent, a significant number of times and we were very disappointed in the comparisons. Staff were nice but somehow this brand has lost all the "fun". Quite frankly this was the worst food on any cruise that we have been on, with the exception of Prime 7 and Sete Mari. We had so looked forward to fresh fish in this area, but all our fish dishes were either over or undercooked. All entrees that we had in main dining room were disappointing. And although entries good in the Italian restaurant, it used to be more fun with strolling musicians, singers, etc. Also the condition for a luxury ship was appalling. It really needs to go into dry dock for refurbishing. The carpets were stained and dirty, there were carpet patches in many areas, the verandas not comfortable, etc. The constant audible and palpable vibrations throughout the cruise ship while sailing were very noticeable. The "inclusive" shore excursions except for Sea Otter Quest were a joke. There was not much choice and all were crowded and hurried with above exception. We paid for the bear sanctuary cruise in Prince Rupert which was very good but then that was another cost on top of what we expected to be included. Regent used to pride itself on more intimate small group excursions that were much more interesting. Agree that pool and deck service poor--they actually averted making eye contact. Rest of staff nice and made an effort. The enrichment speaker was just plain aweful and pedantic All of that being said, I thought the singers in the shows were very good on this cruise and we enjoyed the entertainment Read Less
112 Helpful Votes
Sail Date: July 2015
As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to ... Read More
As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to book the spa for the days at sea when the facility tends to be more crowded. The advice given was to arrive early at the ship and head right for the spa for booking. We were given a 4 pm boarding time but on arrival in Barcelona the day before we found out that the bus for the port would leave at 11:45 am the next morning, which gave us no time to do a little Barcelona touring that day. And the 11:45 bus was already full. We managed to get on the second bus at 12:15 by just going to it and finding there were 5 empty seats though we were told it was also full. On arrival at the ship we went right to the spa only to find the preferred days were all booked ahead of time. We were told that guests had contacted the spa services provider directly and that this is what we should have done but we had not been advised that this was an alternative by Regent. That was just for starters. The excursions were poorly organized and very little information was given on what to expect. At the beach in Ibiza we were dropped off to fend for ourselves without any info on services, restrooms, restaurants, chaise lounge rental, etc. There were 2 buses for pick up and only 1 showed up. Some people had to find a taxi back to the ship. The service on the ship was downright insulting. The waiters had bad attitudes and were surly. When a cabana man was asked for a setup for the chaise lounge he responded that he would have to go down to a lower deck for the padding and the towels implying that this was too much to ask. For those that just wanted to get into town on a shuttle bus there was no posted schedule at the exit gangway and you had to go up to the excursion desk, which was usually empty, to get the times for the shuttle buses. In Mallorca, we were told that the tour bus we took to Soller would drop us off in Palma on the return but the bus driver got into a heated argument with our guide and would not do the drop off because he was "late". He took us back to the ship then we had to take a cab into Palma. On the ship there were not enough chaise lounges by the pool and very few umbrellas to shield from the sun. The service was terrible. My wife asked if they had any smoothies that she saw people drinking but were not on the menu. The waiter, as he passed by, pointed at an alcoholic mango drink someone else had and said, in a snarchy way, "lady you take the alcohol out of that drink and you have a smoothie" as he proceeded to continue on his way. There were many other instances like that but you get the picture. The senior staff, to which we complained, was very good at apologizing but really did nothing to improve on the situation. The weather was perfect throughout with sunny days and calm seas but the stop at St. Tropez was cancelled because of "high seas". As we cruised past St. Tropez the seas were flat as a pancake. We were very disappointed and felt that they just wanted to get us back to Barcelona where we spent an extra night on the ship. The service in the restaurant was bad. We missed two shows because the service was so slow that it took 2 1/2 hours to finish dinner and the food was not that good either. This was a complete waste and so we wrote to Regent to complain. Again, the VP for customer relations was good at apologizing but that was about it. He offered a $500 credit on the next Regent trip we took but it was only good till Dec of 2016. Not good enough. Needless to say, we are through with Regent. Read Less
113 Helpful Votes
Sail Date: July 2015
These are some sad experiences on this year’s July cruise. The butler appeared to be under extreme pressure at times and here are just some of the issues: iPad. We asked whether we could have some music in our suite and he said ... Read More
These are some sad experiences on this year’s July cruise. The butler appeared to be under extreme pressure at times and here are just some of the issues: iPad. We asked whether we could have some music in our suite and he said that iPads were not available however two days later he delivered one to us. We asked for some videos and he told us they were available at reception. The reception said that they do not have any videos available! In accordance with our suite arrangements we requested the free pressing of four items which eventually arrived on the evening of the following day. On the last day we requested breakfast in our suite which arrived without any butter for the toast. I asked him what the dress code arrangements are for dining at lunch at the Splendido. He enquired and said that long trousers must be worn. Whilst I was at reception before departing there was a local person on the hospitality desk and I rechecked with her and she said no, smart shorts are allowed, so I asked her to ring the hotel just to confirm this was the situation (it was). The above Butler service was not what we had experienced before or what we expected this time. I think they need to be better briefed and I don’t know whether he is a new person on board the ship but felt as though he wasn't up to coping possibly due to the ship being full! GENERAL, DINING (NOT IN ANY SPECIFIC ORDER) The general dining standards were standards on this cruise were very poor in relation to previous cruises and a few other people had also said that they believed it was also and it was evident that there were some cut backs in quality being introduced. The ship had a capacity, I’m informed, of 768 with many families and we were constantly told this but it was not what we wanted to hear. Sunday (lunch) Veranda. We tried the veal, it was very tough and very difficult to cut. The salads were of a poor standard and also the food choice was poor, lacking in imagination and quality. Breakfast in the suite mostly took an hour to arrive and the poached eggs were solid and the toast cold. We had lunch in the Veranda on two more occasions, the lamb with a feta crust was very tough and the pork was quite inedible, again, with very poor salads. The choices were limited and mostly the same each day with few local dishes. Lunch in the main restaurant was at the best average with poor choices. Dinner, one night we pre-ordered Crepe Suzette’s, they arrived cold on cold plates, such a shame as the sauce was very good. This was pointed out to the waiter who apologized. Veranda (Evening). My wife ordered the veal chop, it was so overcooked I can only assume that it had been pre-cooked then heated up (veal should always be served pink). I complained to the waiter but no one came to see us. We had another night without a main course. Prime 7. On our last night we had a rearranged 7 o'clock reservation instead of A sharing table at 9 o'clock. We both ordered the hot crabs legs. On arrival the smell was very strong, we called the waiter who agreed and sent them back. We then ordered lobsters tails instead one of which arrived just fine, the other was partially translucent. For our main course we ordered steak Pittsburg style (a little burnt on the outside and pinkish in the middle). Two extremely rare steaks arrived, when we pointed this out the waiter came and apologized with a plate to take them back to the kitchen and cook them some more. We said “well what about the vegetables!” the Maître d’ arrived and said to take it all away and start again. Dinner then arrived at 10 o'clock. All in all It was the worst food we have had on any cruise ship and we were constantly told the ship is full and that is why the standards were not up to scratch. This is not our problem and something we should not have to think about. Subsequent correspondence requesting the cancellation of another cruise booked for October this year on the same ship was not even considered. They wanted to charge a cancellation fee based upon 50% of the full fare amounting to £6101.50 they would not consider also transferring this cruise to a third party or to allow a credit on a future cruise so there was no option to proceed and I can only hope that everything will be 100% in October. Having been a loyal customer and ambassador to Regent for many years with almost 70 days cruising I feel that they have been unreasonable and inflexible. Read Less
123 Helpful Votes
Sail Date: August 2015
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we ... Read More
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we walked in, for the first time. They say your excursions are included, if you book a year in advance. I tried 2 months before and everything was booked. It seems more than half cost. Unless, you want to ride a bus. The regent travel agent lead me to believe the medium age was 50is. Try 70. The casino was so small that you could not play half the time. They were no help when I needed anything. The only good thing on this cruise, was our Butler was on-top-of-it. Read Less
156 Helpful Votes
Sail Date: September 2015
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a ... Read More
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a naval destroyer tender, which had approximately the same propulsion system as the Seven Seas Navigator, two controllable pitch propellers. We departed New York Harbor 26 Sept 2015 around 8:00 PM. As the ship began backing away from the pier, we noticed heavy vibrations and the rear section of the ship began shacking violently. The heavy vibrations and violent shacking remained throughout the duration of the cruise. We noticed that the Captain reduced the cruising speed to try and reduce the vibrations. At times it become much worse. We had approximately 3 hrs of sleep that night, with calm seas. 27 Sept., we arrived in Newport, Rhode Island on time in calm seas, with blue skies and high clouds. Departed on time calm seas. Heavy vibrations and noise from ceiling, drawers, cabinets and doors. Unable to sleep, period. 28 Sept., we arrived in Boston on time. After two nights with very little sleep, I went to the Guest Relations desk and asked if I could change to a room further forward. I was told that would be impossible, because the ship was full. I stated that there is something wrong with the ship’s propulsion system causing excessive vibrations. They looked at me with a total blank stare and declared, “There is nothing wrong with the ship.” Lie #1. 29 Sept., arrived Portland, Maine with calm seas and fog. It is now obvious that the action of the seas is NOT the cause of excessive vibration. That evening the Captain announces that we will not be stopping in Rockland, Maine, due to the weather and that it would be difficult to operate the tenders. Another sleepless night. 30 Sept., as we slowly limp our way North to Saint John, NB the vibrations and noise level in our stateroom and La Veranda dinning area increased dramatically. At breakfast in La Veranda, the room was shacking so badly that passengers were holding on to the tables attempting to eat. Many just got up and left. This has now escalated into a safety and comfort issue for many of the passengers. This was unacceptable. My spouse and I went to the Guest Relations area to speak to the General Manager, Davor . I asked him directly and politely what is wrong with this ship and I informed him that I believe that there is something very wrong with the propulsion system. He stated there was nothing wrong with the ship that the vibrations were due to the action of the rough seas. Lies #2 & #3. I also stated that I believe that may be a contributing factor, minor at least, that we were unable to visit Rockland, Maine. I suggested that at the very least to compensate the passengers with free wifi. This set Davor off in a rage. In front of other passengers and staff, he said, “if you do not keep your mouth shut, I will throw you off the ship”! We pull into Saint John, NB that evening with heavy wind and rain. 01 Oct., Saint John, NB. at breakfast the Captain makes an announcement. He did not realize the low tide was more extreme than expected, due to the full moon. As a result, we would not be able to leave the ship for a few hours until the crew can place the gangway on the starboard side. Note: the ship was docked with the stern facing the storm rather than bow and I believe that there is a disembarkation exit on a higher deck on the port side? 01-02 Oct., night sailing from Halifax to Sydney finally got to sleep with the help of sleeping pills supplied by another miserable passenger. Woke up in the middle of the night by 4 extremely loud bangs on the hull?! 03-05 Oct. asked to see the Captain on the bridge. Told by the Guest Relations Dept., that would not be possible. I only saw the Captain once with another officer walking through the restaurant La Veranda ,while we were experiencing heavy vibrations. 06 Oct., Montreal: As the ship backed up along side the pier on the port side, I noticed a large crane and 2 enormous trucks with the name Divex Marine Inc. emblems on the sides of each truck. This company is noted for its underwater ship repair services and has been used by the US Navy. Once the ship was securely docked they had 3 divers in the water. The divers worked continually 24-30 hours in rotating shifts. I spoke with one of the divers and he said that they were working on one of the propellers. In conclusion: 1) In speaking with some of the service crew, one who had only been on the ship for one month and worked on other Regent ships, they all said that they have never seen a ship shake so violently, for so long. 2) In speaking with one of the restaurant managers early on in the cruise as to why the ship vibrates so much and he said that there is a problem with one of the propellers. Staff also indicated the ship was going in for an overhaul/refurbishment in March 2016. 3) There were several passengers at any given time at the Guest Relations Dept. desk complaining about wet, moldy carpet in their rooms, stained passageway carpets, heavy vibration and noise in there staterooms. It is obvious that the Captain,Chief Engineer and General Manager knew of the condition of the ship. Yet, they chose to, or were told to go to sea. They put the safety and comfort passengers at risk. I personally spoke with the president of Divex Marine Inc., Mr. Michel Birs, phone # 450-441-2974. He confirmed that there is a problem but could not go into detail because he had to sign a nondisclosure agreement. Obviously, one must conclude that ship staff and management is trying to coverup a very big problem. My spouse and I feel we deserve a full refund from this experience, and hope Regent will do the right thing. We chose this cruise because we have sailed on the Seven Seas Mariner to Alaska, and had a fabulous time on a wonderful ship. We will not accept credit toward another/future cruise as compensation. In short, we found our Regent Seven Seas Navigator experience a complete disaster, and Regent Management dismissive and far short of the standard of service one would expect from a five star passenger vessel. To think we paid over $20,000 for this dismal experience. Read Less
67 Helpful Votes
Sail Date: December 2015
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to ... Read More
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to Cambodia. We followed all the “travel checklist” instructions in Regent's “Cruise Vacation Document” and “Angkor Wat Document” sent to us by Regent before the cruise, specifically the “passports” section. Regent's instructions for required documentation said..."Guest must carry a valid passport with at least 6 months validity and have spare pages for the Cambodian Visa." We made sure that we would have enough pages in our passports for visa stamps for Indonesia, Mozambique, Tanzania, Kenya, and Cambodia, as directed by Regent. What Regent should have said was each country visited will stamp your passport and insert a Visa where appropriate. We have been on many other multi-port cruises where the passport was not stamped in every port, just the appropriate Visa attached. This is a BIG difference. If I'd known this was going to be handled differently from previous cruises, I would have gotten a new passport, even though my current one doesn't expire until November 2016, just to make sure that there were enough pages. Unfortunately, when we arrived at the Singapore airport to board our plane to Cambodia, I was denied a boarding pass because there were no more “acceptable” pages in my passport for the Cambodian visa. Since my passport was held by Regent for the entire trip and was not released to me until the evening before we arrived in Singapore, I had no idea that I could not receive a Cambodian visa. There were still two empty pages left in my passport but these were deemed unacceptable for the Cambodian visa. If I had known before we got to the airport, I could have easily rectified the problem by going to the American Embassy. They would have given me acceptable visa pages for my passport. We certainly had plenty of time since, unbelievably, it took an hour and a half just to board our sightseeing bus at the dock. Then, there was another couple of hours of sightseeing in Singapore before getting to the airport. I hold Regent totally responsible for our not going to Cambodia. There were possibly just a hundred passengers going to Cambodia. How much time would it have taken for the Regent staff to go through these passports to ensure that there was an acceptable page for the Cambodian visa? Not much and it would have averted a very big problem for us. From the moment we boarded the ship to the minute we left, Regent personnel, especially the Destination Services staff, were misinformed, miscommunicated, and lacked customer care reflective of a “luxury/upper premium” cruise line. We followed all their instructions and, mostly, they were incomplete or just wrong. Even the Angkor Wat trip details they issued two days before the trip were wrong. This caused a great deal of confusion and the Destination Services staff, when questioned by most of the Post-Cruise Passengers, did not know what the right details were. In fact, I pointed this out to the General Manager but I never heard back from him nor were the trip details corrected. Since I could not get a boarding pass, my sister and I were forced to stay behind in Singapore, which meant booking another two nights at the Regent Hotel since we were not flying home until the post-cruise passengers returned from Cambodia. I followed everything Regent told me to do. Regent’s instructions were inaccurate and incomplete and I got penalized. This promised tour to Cambodia (which was paid for as part of the trip) was the reason we booked this cruise with Regent. We were looking forward to Cambodia and to be told at airport check-in that there was a problem with my passport was just too much. Here are a few other examples of Regent's incompetency and complacency: •Unnecessary Vaccination Information: Per Regent’s instructions, it was mandatory that we get a yellow fever shot. We got the shot but it was totally unnecessary. •Unwelcoming Arrival On Board: Regent could not get our names right on the reservation or on arrival. We are two sisters traveling together with the same last name. My sister is not a Mr. and I am not a Mrs. Our bathroom was set up with toiletries for a man and woman. The slippers were a large and a small. The personalized stationary had someone else’s name printed on it. All of this was very insulting and not indicative of either a warm welcome or personalized service, as promised. We were asked to fill out a beverage form prior to boarding re: in-suite beverage preferences and this form was completely ignored. The bathroom was dirty when we arrived, with dental floss on the floor. After boarding the ship, we had a couple of hours before the fire drill so we decided to walk to the Capetown Victoria Wharf. We were told to use the Regent shuttle bus. We were assured that we would be returned in time for the fire drill. We returned at the designated time but were not allowed back on the ship for an hour. There were other passengers with us who were also detained in the terminal, having been given the same instructions for returning to the ship. We all watched the fire drill from the terminal, which started at 5:45 PM, a good half hour after we arrived at the terminal. We did what we were told by Regent security people and were treated like delinquents and were penalized for following Regent’s instructions. •Lack Of Variety and Poor Quality Food At La Veranda: As health conscious individuals, we had an extremely hard time finding any kind of variety of simple, healthy food to eat (aside from breakfast) in La Veranda. Moreover, the food itself was obviously recycled day after day. Several times, there was “grilled fish” which seemed to have been cooked, re-cooked and then cooked again. Some of the fruits and vegetables should not have been served since they were inedible. On tour days, La Veranda was the only option for lunch since Compass Rose closed most times when tours returned to the ship. The Pool Grill’s vegetarian grill options were inedible, no matter what we ordered. They always tasted of rancid oil. •Inaccurate Tour Descriptions/Instructions: We bought supplies for tours, as directed by Regent, which were unnecessary. For example, for the Sabang, we were directed to bring the following supplies: “sunglasses with head strap; sunscreen; insect repellant; rain poncho; a bottle of water from the ship; leech-proof socks; and flat, comfortable walking shoes. Most vehicles here do not have air conditioning.” None of the supplies were needed including the leech socks we actually purchased. When we asked Destination Services about this, they just nonchalantly said these supplies were not needed. An accurate description before the cruise start would have been appreciated and we would have avoided some unnecessary expenses as well as the time spent finding these supplies. Also, the tour we took was mostly a ride in an air-conditioned car, not as described (which we appreciated). •Disembarkation Was A Nightmare: Total chaos. We received instructions the night before of when to report to the Constellation Theatre. When we got there, there was a line that nobody understood. Turned out, every passenger had to check out via this line, information that was not contained in the instructions we received. With one Destination Services person going through the passenger lists, this was totally inefficient. Again, Destinations Service people were not only inefficient but totally rude when asked about the reason for this procedure. Normally, swiping one’s key card on the way off the ship is enough. When we were released from the ship to meet the rest of our Post-Cruise travelers, we waited an hour and a half on the curb for our Singapore tour bus to arrive. It was total chaos, with the Destination Services Director generally standing around and doing nothing to alleviate the problem. When it was suggested that the Destination Services Director, Dagmara, apologize to the passengers, she told us that she was “very busy”. Finally, one of the Destination Services staff came on board our bus with a half-hearted apology that nobody appreciated. •Don't Even Try To Reach Regent Customer Service Via Phone. It is a recorded message suggesting that they only respond to e-mails. Just another indication about how Regent feels about its customers. Lastly, suggesting the fish rots from the head, letters to the CEO and President of Regent have gone unanswered. I guess no one at Regent cares about their customers. Read Less
168 Helpful Votes
Sail Date: December 2015
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
74 Helpful Votes
Sail Date: January 2016
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of ... Read More
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of refurbishment now rather than in a year's time - seeming deficiencies in directions and control for life boat drill - bathrooms with black mould that came off in black streaks - ice machines with black mould report in CDC Sanitation Report 13th 2016 - poor hygiene in restaurants as also referred to in CDC report - language difficulties with junior staff and hence restaurant service slow even though ship not fully booked - tired table clothes, napkins badly ironed and hardly any flowers - restaurant food below standard with meat on occasion either cold, raw or well over-cooked - themed restaurants fully booked or available only by queuing before opening time - mismatch between restaurant opening times and tour times - staff evidently on fixed hours and clearing away well before closing times - some gym equipment not working - virus requiring Code Red declaration probably already on board when cruise started but no notification as highlighted in CDC report - Cod Red procedure was badly managed with poor communication between senior staff and both passengers and junior staff - no clear policy on laundry closing - length of time Code Red in force excessive, suggesting cleaning procedures ineffecive and there being an unknown underlying cause - tendering difficulties which would appear to be a regular problem possibly due to poor condition or out dated design of the tendering platforms and the Mariner having a tendency to roll even in calm waters - cancelled visit to Falklands (an anticipated cruise highlight) without any satisfactory explanation with that visit having apparently also been cancelled on two or the previous three relevant occasions - interestingly the Captain was heard to remark in effect "I am dammed if I go and dammed if I don't - many tours disappointing with long periods on buses trying to find something to look at - shuttle-bus transfers limited and in Matarani downright dangerous with people standing or sitting on the floor being driven fast round precarious hairpin bends - complaints to Destinations staff not responded to - in addition to the Falklands two other ports missed with Regent thereby saving significant amounts in port fees and tours which passengers had paid for up front and - then negative responses to requests for additional free Wifi in respect of the resulting unplanned extra sea days - mid cruise feed-back forms mostly ignored - end-of-cruise feed back forms sent out too late to be completed on board - letter of complaint taking 42 days for Regent to reply (thus breaking ABTA Rule 5) and even then with little attempt to address specific complaints and even less to address a follow up for the many things promised in brochures but not provided or fulfilled no compensation of any sort merely a miserly and time limited £720.00 gesture of good will as a discount off a future cruise booking You can keep Regent's expensive so called ultra luxury - there is lots better at a lower price elsewhere. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise