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199 Regent Seven Seas Cruise Reviews

Considering the luxury experience and the six-star rating it advertises and considering the high prices it charges, we expected only the best from Radisson (and had enjoyed ourselves very much on two prior, one-week Radisson Mariner ... Read More
Considering the luxury experience and the six-star rating it advertises and considering the high prices it charges, we expected only the best from Radisson (and had enjoyed ourselves very much on two prior, one-week Radisson Mariner cruises). Flaws that can be accepted from mass-market cruise lines should be the rare exception on a luxury line. When measured against these standards, on the whole, Radisson and Voyager did not measure up on this cruise. While many aspects of the cruise met at least a five-star standard and some were easily six-star standard, the overall cruise did not provide a truly luxury cruise experience - I would only give it four stars overall. The overwhelming shortcomings to this cruise were the senior on-board hotel staff, the arbitrary changes to an exciting itinerary, and the inconsistent dining. Let's start with my expectations and biases. A cruise line (or anyone else) should provide the product advertised. While some "puffery" is to be expected, and while there can be quibbling over the quality of any aspect of a cruise, the product as a whole should measure up to the advertising. On a "luxury line," I expect (a) consistently excellent continental cuisine, (b) a responsive staff prepared to provide a luxury experience at all levels and to deal with problems quickly and professionally; (c) modern and clean staterooms, (c) well-appointed public areas; (d) unobtrusive service; (e) high quality lecturers, activities, and musical programs; (f) efficient boarding, cabins ready at embarkation; (g) no lining up and waiting for tenders, etc. Where I have not commented here, this ship and line met those expectations fully (e.g., cleanliness, efficient and easy boarding, etc.). The Positive about this cruise. (1) This ship. It is well-designed, new, clean, comfortable, and quite attractive. It is very much in the mold of the new cruise ships (multi-story atrium, etc.) It is clean and very well maintained. The cabins are unusually large and well designed, including a walk-in closet (maid service is excellent). Cabins below the penthouse level are larger and more comfortable than similar accommodations on other lines. The public spaces are attractive and, with a couple of minor exceptions, comfortable and functional. (2) The junior staff (waiters, room stewardesses, bar attendants, etc.) were competent, pleasant, and conversant in English (staffing changes in the last few months may have put this into question). They generally knew what they were doing and worked hard to please. The maintenance staff likewise seemed generally competent, although several requests for repairs (including a ventilation problem) went unanswered for more than 36 hours. (3) The Tour Office staff was exceptional. The three people did an outstanding job of handling ship's tours and private tour arrangements, with unfailing good humor, efficiency, and accuracy. This was particularly difficult in the face of a constantly changing itinerary (see below). (4) Single seating dining and open seating dining are big pluses. The single-seat dining provides much more relaxed, enjoyable dining. While passengers seem to settle in to an individual table after a day or two (a few of them did try to lay claim to window tables), it is nice to have the option of sitting where you want and with whom you want. Service is usually well-paced and there is no pressure to finish so that the next seating can be set up. (5) The inclusion of wine in the dining room in the cruise price is e welcome touch. It is nice not to be nickel-and-dimed and it is nice not to have to worry about signing the chit every night. (The downside, one waiter confided, is that the policy of including wine and drinks seems to consistently attract a certain type of passenger who overdoes the alcohol, especially on cruises of less than 14 days. We did see a couple of instances.) (6) The port lecturer. (7) Latitudes Restaurant. It was too small and crowded for the number of passengers they seated the one night I was able to eat there. This is an almost trivial comment because - although contrived - the theme concept was very well carried-out. The credit for that goes to the exuberant, young, and completely charming serving staff. They made us feel like they were putting on a private theme dinner party for a group of close friends, that they really cared that it be a complete success, and that they did everything possible to make it so. The food, too, was very enjoyable. This was one of the few occasions on this cruise that I felt that I was having a truly good time and that the cruise line really wanted me to have that good time. (8) The advertised itinerary for this trip, Singapore to Tokyo, segments of the 2004 world cruise (actually "Circle Pacific" Cruise), was exciting and enticing. The Negative: (1) RSSC chose to disregard that exciting itinerary. One port (Hong Kong) was extended by a day, two port days were changed altogether, two port stops were shortened (one of them by about 12 hours and one by about 5), and one stop was eliminated altogether. (One additional port was missed because of bad weather.) There were no weather problems or terrorism concerns to justify any one of those unexplained changes. While the schedule changes were bad enough, Radisson compounded the problem. Passenger questions/complaints about these changes were given short shrift by senior staff. As one senior official in the hotel department said to me when I asked what was going on, and this is a direct quote, "We can do whatever we want." While several of the changes were decided by Radisson management days in advance (including changing of two port days), none of them were announced until the last minute. As a result, several passengers missed out some on private sight-seeing that they had arranged. Personally, we missed the opportunity to see a former colleague and friend who only had one day available to see us. Passengers deserve the cruise paid for. When Radisson elected not to deliver that cruise, we deserved two things. First, we deserved prompt notification of the changes. Second, we deserved a clear and compelling explanation for divergence from the schedule or some form of restitution and/or apology. Radisson provided neither. (2) Senior staff problems and attitudes were not limited to the attitude about the schedule. Several of the senior staff on the hotel side, newly promoted to their positions, neither knew nor were prepared for their new jobs and at least one did not seem to care. Senior staff members were not respected by junior staff, although junior staff members were clearly terrified of several of them. Senior staff was generally inaccessible - no response to phone messages, not in their offices or on deck, etc.; the only time that the Hotel Manager's office door was ever open were the days that the President of the company was on board. This is also true on land - Radisson's customer relations person in Florida did not return any one of my four post-cruise telephone calls. Any request other than the most routine was frowned on (and I am not talking about Travel Spies nonsense) and, from what I saw, was not acted on. (3) The overall impression was that the ship was not being run with passenger satisfaction as the goal, but rather that it was run for the convenience of management. Note that I did not have this impression of Radisson on two prior cruises on Mariner. This is the first and only cruise on which I felt that I was merely along for the ride. (4) Dining room food quality and service were inconsistent, lurching from very good at some meals to very mediocre at others. Some nights the dining room was excellent in all respects but, on just as many other nights, it was no better than "good" overall. There were too many lapses - some main dishes were tasteless, particularly meat and poultry (tasteless grilled salmon one night). Oddly, the dining room was consistently better at lunch than at dinner. The service on several nights was painfully slow - 25 minutes wait for the order to be taken one night with no head waiter or maitre d' in sight and bickering waiters another night. While an occasional mistake or oversight is to be expected, the mistakes were too frequent for a luxury cruise (and the ship was no more than about 60 percent full during this segment). (5) Of the two nights I ate in Signatures Restaurant, one night was truly very good. The food was well-prepared and attractively and attentively presented and service was perfect. The food on the other night, unfortunately, even with the identical menu, arrived bland and overcooked. (6) There is far too much vibration on this new ship, particularly in the aft portion when the ship is trying to go fast (above about 20 knots) - unfortunately very noticeable in my cabin. It took four days of requests to be moved to a vacant cabin of the same category. Several other passengers also said that they asked to be moved because of it. Once again, when I first asked what was happening and whether the problem would be fixed or whether we could be moved, the same senior staff member simply dismissed me: "All ships vibrate." The bottom line is simple, if you go on the Voyager, do not get a cabin in the aft portion of the ship. (7) The dance floor in the Lounge is too small - you can't dance on a postage stamp regardless of whether you prefer rock or ballroom. Forget about line dancing. (8) The art auctions. The quality of the "art" was poor (aside from there being just too many mediocre prints of famous pictures) and was too "mass market." It clutters up, cheapens, and detracts from otherwise enjoyable and usable public spaces. Please, let's get rid of art auctions . . . and not just on this ship and this line. (9) Entertainment. Maddeningly inconsistent. The Broadway reviews, comedians, etc. were interchangeable with any other line. The music at the shows was always too loud. There was one very fine classical performer. (10) Passenger evaluation cards are insufficient. They are not designed to uncover deficiencies in performance but seemed designed to elicit favorable reviews. Radisson needs to ask about quality issues, including staff attitudes and responsiveness and knowledge of their jobs, not just about such things as timeliness of baggage handling and whether the bartender smiled. None of the questions on the evaluation picked up the staff problems or the itinerary problems noted above. Second, evaluation cards must be anonymous to be valid. Third, if evaluations are to be taken seriously, there should be a section not just for "comments," but there should be a meaningful attempt to elicit specific praise, complaints, and suggestions for improvement (examples, "Please tell us what you liked about the entertainment" "Please tell use how we might improve the entertainment?" "Please tell us what you disliked on this cruise?" "Please give us three suggestions for things you would like to see on our cruises or activities you would like us to add. Please tell us three things we should eliminate."). SUMMARY - The cruise overall was very mixed. Those things that were done well were exactly as one would expect from a luxury line. However, they were overshadowed by the negative - and, what is worse is that there was absolutely no need for any of the negative to have occurred. Itinerary changes where necessary because of weather or security - and when reasonably announced in advance - are a part of cruising. However, I cannot accept either the arbitrary changes on this cruise or the disdainful attitude of the senior staff and management on this and other issues. Read Less
Sail Date March 2004
Itinerary: Monte Carlo -Livornia-Civitavecchia-Sorrento-Naxos-Rhodes-Kusadasi-Piraeus (Athens). Dates: 10/22/05-10/30/05. Our experience: me (4th cruise mostly HAL previously) wife (15th -HAL, Crystal, Carnival previously). Embarkation: ... Read More
Itinerary: Monte Carlo -Livornia-Civitavecchia-Sorrento-Naxos-Rhodes-Kusadasi-Piraeus (Athens). Dates: 10/22/05-10/30/05. Our experience: me (4th cruise mostly HAL previously) wife (15th -HAL, Crystal, Carnival previously). Embarkation: Flew into Nice, met at airport and placed on bus. Driven to a hotel. Left in a large room with complimentary drinks and treats and told to stay put for about 3 hours. Much grousing from fellow passengers. Aside from going to the bathroom, nothing to see or do. Finally bussed to ship, boarded and went to room, luggage showed up an hour later. Rating: 2/6 Cabin: Nice size, clean. Separate shower and tub. Whenever you opened the door to shower, you were met with a blast of sewer gas. Cabin attendant pleasant but not around all that much. Slow to restock no-cost minibar. Telephones do not work that well. Nothing special about cabin to kick up above rating of 4 out of 6. Food: Despite all the wondrous reviews that they insist you see every time you turn around, we found it "eh". Portions are always small and despite 4 foot long elaborate menus descriptions, very little on plate when you get it. Wine steward poor - pushing a red and white every night but can't handle a significant order well or gracefully (and insists on your room card to charge it the second you order it! Where does he think I'm going to go before drinking it???!!!) Waiters: some Filipinos great (and, significantly, trained by other lines) whereas Caucasians very mixed in quality. Many did not work well as a team e.g. one offers pepper and then another shows up 5 minutes later and offers it again.) Dessert tea does not hold a candle to the midnight one done by HAL. Only heard one other passenger think the food was "great". Most were disappointed. Would only give them a 3 out of 6. Restaurant decor: very average. Nothing stands out well nor are there clear themes. Therefore, why bother going to Signature or Latitudes restaurants? La Veranda/Mediterranean Bistro good. Compass Rose definitely blase. The menus are not all that attractive. Ship decor: clean, neat, unimaginative. Ship well-kept. Seems to be a good ship crew. Had our first ever bridge tour- no other captain has ever allowed on any of previous cruises. Captain conducts tour himself with second officer. Captain very friendly, shakes hands, pulls out charts to show you things, very nice (unlike on Crystal where Captain refused to shake hands for "health reasons".) Security: Minimal They hold your passport so you are bopping around foreign countries without significant ID. Swipe your guest card and you are on or off. Only had my purchases inspected at two stops. Metal detector turned off most of the time (my wife has pacemaker so has to ask every time- that is what she was told). Fellow passengers: this is not a cruise for anyone under 50. Lots of diamonds well-dressed and courteous. Only one formal night which seems a waste of time to pack a tux for. Families: as above, forget the kids for this one. Also, twenty-somethings will be reading a book. Shore excursions: Completely incompetent. Packaged for the 50 plus crowd. Spent 8 days on the Mediterranean and could not get IN it the whole time. No diving, no snorkeling, no beaches, no boat cruises, no whale watches, no sailboating etc. etc. Tours poorly organized and over priced. The tour people only know what the shore agents tell them and they don't try too hard to find out things for you. Personalization of tours as we did for Rome is very expensive and the people they find for you not that good or knowledgeable. zero out of 6 for this. Spa: Spa treatments good with La Carita. Gym smallish with treadmills that don't work well consistently. HAL ships much bigger gym with better quality equipment. Disembarkation: crowded with lines, confusing. Bused to Hotel Intercontinental where bus driver left our bags IN THE MIDDLE OF THE STREET and drove off!! Long wait to check in Radisson people running around shouting but not achieving anything. Once checked in, Hotel Intercontinental wonderful. Room service so good we ordered everything on the menu and ate like starving refugees. In the morning, we were supposed to catch a bus by Radisson to the airport but they had screwed up so bad the day before we just got a taxi and did it ourselves (had to eat the voucher) but got checked in quicker. 0 for 6 for this. Overall rating: 3 out of 6. They do NOT rate 6 stars in anything and I don't know who is giving it to them. Will cruise other lines. This ship and line don't rate a repeat and are not worth the extra money you pay. Read Less
Sail Date November 2005
My only other Radisson cruise was 3 years ago on the 7 Seas Voyager also a sampler cruise from Naples to Nice. So when I heard about this one i had to try it out. It did not start too well as we received no cruise tickets as there was a ... Read More
My only other Radisson cruise was 3 years ago on the 7 Seas Voyager also a sampler cruise from Naples to Nice. So when I heard about this one i had to try it out. It did not start too well as we received no cruise tickets as there was a different way of doing things, not sure if it was because of the takeover by Regent or not. no baggage labels either which was a shame as they are really nice leather ones. TRAVEL TO EMBARKATION. I stayed outside Gatwick the night as my flight on easy jet was very early, this was the 2nd time I had done this. A great idea as you get a continental breakfast and a bus to the airport. I checked in at 0545 for the 0640 flight. I got D which meant i would be last on. We left on time and i had a snack bruchettes and a Diet Coke. After 2 hour flight landed in Ciampino airport, After I collected my luggage, I travelled light this time Ii was so overweight a week ago on the Noordam. I got the bus to Roma Termini station. From here I got a train to Civetavechia which took just over an hour. I have an F.I.P card which I get 50% off as worked for the railway before retiring from it. It only cost 2euros. Then I found a couple who were also going on the ship so we shared a cab. At the port the ship was waiting, looking very nice indeed. As we had no tickets they told us to put a label the luggage with the cabin number on. then take the hand baggage through the x ray and onto the ship. Straight onboard the ship which was a nice change from my last cruise which took over an hour to board! On board we checked in and wrere given our cruise cards. No tickets here either. As the suites were not yet ready we went into the Portofino Grill for a buffet lunch. I had a salad and an entree. I was then told that they were closing at 2.30pm so I had to purchase the dessert quickly. Then I was going on deck to wait when they say the suites are now ready. STATEROOMS. Mine was a penthouse suite on deck 11 at the top apart from the Sun deck. They sound grand, but actually they are the same size as the others the only difference being they have a butler to attend to you. Mine was 1117 midships, a lovely suite it was too. Large bathroom with a full size bath, shower, toilet and sink. A king size bed very comfortable it was, a large sofa much nicer than the one on the Noordam, a not too large tv not a plasma screen as on the Noordam. This means that if you video tape off it the pictures are not still, where they are on a plasma screen. The balcony was quite small with 2 sun lounger chairs and a table. SHIP INFO. The Regent Seven Seas Navigator to give it her full name is 33,000tons not a huge ship very high because of the deck above. she was originally supposed to be a Russian ship but was converted to a cruise ship in Mariotti shipyard in Italy in 1999. I did tour the ship a few years ago and had lunch but I seemed to have lost the video of it. DINING. The main dining room at the rear of the ship was for breakfast, lunch  and dinner. Of these I only used it for dinner, as breakfast I had in my suite and lunch was usually on an excursion or in the Portofino Grill which is a buffet. Complementary wines with dinner was a nice touch. The food in the main restaurant were very good not quite as much choice as the Noordam though. There was an alternative restaurant which there is no charge for. It is quite small though as it has seating for only 90. I made a reservation for the 2nd day on boarding so I was lucky as many were not so lucky. It's called the Portofino at 7pm there is wine tasting outside of different wines plus meats and cheese too. No sitting down so it was a bit difficult queuing it for everything. At 7.30pm I went in the Portofino. I was promised a large table but was given a table just for me which I don't really like as it's a bit quiet being on my own. The dinner here took a lot longer than the other restaurant as there was a lot of music being played which was really good. "Jerry" was so funny and took off a lot of different people and gor everyone to participate. We had an aperitif, 3 small portions of pasta, then an entree of lobster tail and beef but it was quite small. By the time we had finished it was 9.45pm. ACTIVITIES. These were very little as far as i could see, bingo was extortion at 12 dollars per game but still people paid to have a go and the prizes were small i think not like on the Noordam where there was a free cruise to be won. There was a small casino but I did not really take any notice. SERVICE. This was very good mostly in the restaurants as I never bothered in the bars. as drinks in the bars were not free. In the suites was given a bottle of champagne, plus 3 bottles of spirits, plus water, coke and beer in th mini bar. ENTERTAINMENT. I saw 3 shows on this short cruise but there was only 1 group there playing different music. They were very good but it got a bit the same by the last night. I think on longer cruises there is more choice, then. SHORE EXCURSIONS. There were about 3 in each port, not a great deal of choice. I took the walking tour of Napoleon which was all walking and very tiring. The one in Sardinia I took the Nora archeological site which was a good tour with a free drink at the end. DISEMBARKATION. This was again very quick, I did not like the 11pm the night before to put your luggage out, as other lines are after midnight. had to leave the cabin by 8am. On the Noordam could stay in cabin until called. So after paying the bill I went to a bar to wait for my colour to be called. It was only 20 mins or so. Had a bit of trouble getting a taxi to take us to the station as he wanted a big fare but eventually for 9 people to make it worth his while. SUMMERY. O have a few complaints that I wrote most in the comment form. First was they fact that we never got cruise tickets or baggage labels. I really don't think there is any point having a butler. he does not seem to want to unpack or pack for you. Things I asked him to fix he never did or give me an answer either. No balcony light, no personalized stationery. I'm sure the penthouse suites were supposed to have them. When i asked at reception they said it was only for the grand suites but then did some anyway. I registered for the bridge and galley tours. The bridge tour was at 2pm after the excursion to Nora. I rushed through my lunch to get there on time. There were a few others obviously waiting for it too. After 10 mins nobody came. I asked them what was going on, nobody knew. Some had already given up without saying anything. I actually found all English passengers very unfriendly unless you make a point of talking to them. Even when I do the conversations very quickly and I leave in silence. Anyway I decided to go to my room and call reception to find our what had happened. They did not even know there was supposed to be a bridge tour. Finally someone came and took us to the bridge. The 2nd officer was there and did a great job of telling us everything about the ship. Just a shame no pictures or video allowed. The galley tour I also got but I was the only person who turned up. It was interesting to see how everything happens, The young English only seemed to be interested in drinking and swimming in the pool. Other things were the massive vibration in the show lounge when we were going full speed. Things were a lot better on the Noordam and she is not a 6 star ship unlike NAVIGATOR who is suppose to be. I don't really think she was on this occasion. Despite the problems I will give Regent another chance but not on NAVIGATOR but will try the Voyager on the transatlantic in November. Read Less
Sail Date May 2006
Last week we cruised on the Regent Seven Seas Mariner Vancouver to Whittier. This was a last minute trip for us  choosing a ship and booking less then a week from sailing date. Check in at Vancouver was basically painless. Ok, so they ... Read More
Last week we cruised on the Regent Seven Seas Mariner Vancouver to Whittier. This was a last minute trip for us  choosing a ship and booking less then a week from sailing date. Check in at Vancouver was basically painless. Ok, so they printed my name wrong on my security/door lock card - I was to be Davis for the trip, not David. I pointed out the error, was told I would get a new card - what I didn't understand is that I had to go and request it. So I was Davis for the trip-no big deal. Our Suite was a penthouse A category on deck 11  which includes butler service, a category and location we would have chosen even if we had booked a year out. There are plenty of reviews on the physical attributes of the ship  Ill simply add that our room was very well furnished, very nice size, closet space excellent, Balcony (well used by us) and glass sliding doors were fantastic. The person who had the final say over bathroom design should have had their head examined  with such a large space to work with finding a small-single sink-shower in tub (if youre over 6ft you might consider a stateroom with stall shower and no tub because youll hit your head). But thats what this ship has; small bathrooms - and it wouldnt stop us from sailing again on the Mariner. Our room stewardess and butler were excellent. Shore excursions were fantastic. Everything from the bear/salmon viewing on a remote river marsh  after wading in from a float plane  to a private charter on a small craft in Sitka (just the two of us with a guide and captain) where we viewed up close eagles, deer, brown bear (10ft in front of us feeding on salmon), sea otters and a pod of whales that was nothing short of magical. This was my 6th Alaskan Cruise  and the beauty increases every time I see it. Where the ship fell flat and inconsistent was in staff training and food presentation/service. This is a top end ship (cruise line), with guests paying top dollar. First the good news. Dinner at La Veranda in the evenings was excellent  both nights we tried it. Going a little later then the crowds we had wonderful tables, excellent service and very well prepared choices. Latitudes the signature French restaurant was also quite good. Service attentive if a bit slow  but whos in a rush. Presentation was very nice. Signatures  the Asian themed specialty restaurant, which requires a pre-booking. Great looking dinner service ware. After that visual, a big zero. Food took forever, tasted flat, and was borderline cold. You better nurse your glass of water for a long time, as getting it refilled seems to be a chore for an abundance of staff looking around for something to do. I want to believe that our table (6 as we sat with strangers) was the exception to the rule  served last in the room  with very little attention to the table during very long waits. I am sure that people have had good experiences here; ours just wasnt one of them. Room Service: Always-nice day or night. Sometimes the orders get a bit confused, however the effort is there to make things right. Lunch: Deck grill Good Deck buffet: Terrible Cold pizza thrown into large round holding dishes Mac and cheese  the saddest presentation Ive ever seen outside of my grade school cafeteria. Veranda buffet: Carnival would not be proud of this. Highlighted by a few staff that clearly dont want to be on this ship. Main Dining room: Lunch  our one meal trying this venue for lunch was nothing short of horrible. Stir fried turkey slopped on a plate and served room temperature. In attentive service with a who cares attitude. Dinner  two times. Ordinary with poor service, highlighted the second time we tried it with the following first impression. Headwaiter outside looking at table map: May we please have a table for 2 near a window? Headwaiter: Would you like to share a table? We would prefer a table for two tonight Looks at the map  tells the waiter  Table 72 We walked into an almost EMPTY dining room and taken to the first table by the entry door, in the center section of the dining area next to a busing station. I looked around again; the dining room was sill almost empty (and we were midway through the evening). I went back to the Headwaiter and told him as politely as I could possible say it  that this type of response would be a good reason to choose another cruise line and I walked off. I confess I said it loud enough that one of the heads of the dining room heard it  offered his assistance  seated us at a table for 2 near a window (and there was another table for 2 just behind us which would have been just as fine). An ordinary meal followed. Dining room remained half empty and I couldnt help noticing when we left that our first table  was still empty This was the 3rd time in two days where a member of the staff  heard a rather simple request and completely ignored it. Nothing improves if one remains silent. I did meet the guest relations officer about our experiences  the wonderful, the good, and the inconsistent. She did take notes and told me while she tries several times during a cruise to dine in the dining rooms  on this cruise she was too busy. Her interest was seemed to tell me that hell be off the ship soon. I also filled out the survey. Bottom line  I might sail with Regent Seven Seas again  but it would be a big depends. Back in Los Angeles, the lady I was traveling with was at her beauty salon and talking about the trip. The well-traveled lady sitting next to her said she just sailed with Seven Seas Mariner two weeks earlier, they were a party of eight in large suites. The one comment that stands out was she never knew what to expect. That pretty well sums up our experience on the Regent Seven Seas Marnier. One final item. Ive been fortunate to have started cruising when I was quite young  in the days of the Fairwind, Michelangelo, and Sagafiord. Ive traveled Windjammer to Queens Grill and just about everything in between. Now in my mid 50s  my most recent sailing this year prior to Regent was on Silversea this past May for 2 weeks (Hong Kong  Tokyo) as well as Crystal within the past 12 months. Regent doesn't hold a candle to SevenSeas in the service department IMO. This is my first major posting on this forum  and its unfortunately a buyer beware. Read Less
Sail Date August 2006
We arrived 2 days early for our Alaskan cruise from Vancouver and stayed at the Fairmont Waterfront. Our luggage was taken across the street by hotel staff and we next found it in our suite. Although we had the smallest ac- accommodations ... Read More
We arrived 2 days early for our Alaskan cruise from Vancouver and stayed at the Fairmont Waterfront. Our luggage was taken across the street by hotel staff and we next found it in our suite. Although we had the smallest ac- accommodations on the ship, we found our suite very comfortable and roomy with a nice balcony. The suite has a rather large bathroom with 1 sink and tub over shower and Aveda amenities. The closet is large and there is more than enough space for our belongings. Our stewardess appeared to be new but was very helpful. She did not answer the 2 pages we did but we figured she did not know how to work the system as she often had to "ask her supervisor" when we asked her for something. Each cabin is able to order 2 large bottles of liquor and we found a bottle of champagne awaiting us too. The first afternoon of our cruise we were locked out on our balcony and eventually someone came out a few cabins away and called to report it. Un-fortunately no one ever came to get us and an hour later after feeling very panicky and seeing no one, our neighbor came out and we passed our key over the partition and he let us in . Although we spent another half hour in our cabin, no one ever came. We found the food on the ship to be very good and wine was served with the dinner. We (my husband and I) were traveling alone and generally sat at tables for two. Because this was a cruise with many children most people were traveling with their families or friends so we never got to sit with any one else at meals. In addition, there were few activities for adults. We were looking forward to playing bridge, at least on the 2 sea days. Bridge preparations consisted of a basket with 4 decks of cards in a drafty corridor with a sign on it for bridge. There was no one in charge. Speakers were limited to the naturalist and the photographer. There was trivial pursuit and bingo 3 times. Unfortunately, until we went on our 4 day Denali extension, we had little opportunity to meet anyone although we are very sociable people. There was a very good library and Dvd collection on board as well as movies every day. We went to the French restaurant once and found it to be excellent as was the service. The buffet restaurant Veranda during the day became an Italian steak house at night. It was also excellent. We found the service there to be much better than the main dining room. Dining room service was spotty and often rather frantic. There are two very nice shops on board with very lovely merchandise as well as a casino. The embarking and disembarking were very smooth. We continued with the Denali extension organized by the ship. That was really outstanding. The hotels ranged from good to excellent and the tour was well organized with a great tour director and driver. Here we met some very interesting people. We realized what we had been missing on the ship as there was no way for us to interact with anyone. We found the staff to range from mostly impersonal to a few such as the maitre d in the restaurant who stood out as excellent. We have now been on 17 cruises, most of which were on Crystal. All in all, we felt disappointed that there were so few activities, there were no well-known speakers, and the service and entertainment were just mediocre aside from the ensemble dancers who were very good. We were offered a credit on another cruise due to our un-fortunate experience the first day which seemed very fair on Regent's part. However, we will probably not take advantage of it. I forgot to mention that we did take the shore excursion by catamaran to Tracy Arm and it was outstanding. Read Less
Sail Date August 2006
My wife and I recently returned from a 10-day Western Caribbean cruise on the Regent Seven Seas Mariner. Our observations follow. For purposes of evaluation, you should know we have taken thirty-five cruises on ten different lines, the ... Read More
My wife and I recently returned from a 10-day Western Caribbean cruise on the Regent Seven Seas Mariner. Our observations follow. For purposes of evaluation, you should know we have taken thirty-five cruises on ten different lines, the last fifteen primarily on Crystal and Silversea. The best way I can describe our reaction to the physical ship itself is "ordinary." There is nothing particularly impressive about any part of the ship. The public areas in general, and lounges in particular, appear to be standard Hyatt or Hilton fare. The fitness center is small and under-equipped (at the peak hours of the morning, there was frequently a wait for the few elliptical machines, and the assortment of equipment was disappointing). The locker rooms pale by comparison to Crystal. They are cramped with no room to do anything other than shower. For some reason, the locker room does not open until 8:00 a.m. This is particularly inconvenient for those who are in the gym at 6:30 a.m. when it opens. When I asked about this, I was told that most passengers return to their cabins after exercising. Because the steam and sauna were turned on at the time of opening, one would be (and, indeed, was) scalded for the first half-hour or so until the temperature in the steam room regulated itself. On the opposite side of the spectrum, the sauna had not reached any appreciable heat by 8:30 a.m. I cannot tell you what happened after that, as I was long gone by then. Similarly, the dining rooms are plain with nothing memorable about their physical setup or facilities. Although the staterooms are said to be larger than those on Crystal, it is not obvious that they are. I suspect the increase in size is taken up in the walk-in closet. While that is a plus, the rooms are a poor comparison to Silversea and are no less cramped than those on Crystal which are small. The service generally was quite excellent in the bars and on deck. There, the service crew could not do enough to please, and I would give it the highest marks. With two exceptions, the same can be said for the cabin service as well. For whatever reason, our room appeared to receive only the most superficial going over (I will not use the word "cleaning") before we arrived, and we found a number of items scattered about the room that ought not have been there: A memory stick and a box of Q-tips apparently belonging to the prior patron lay on the cabin floor and opened in the bathroom respectively; and an empty plastic bag resided behind the couch. Further, our room was neither made up nor turned down by the time we stopped by our cabin at 10:30 p.m. on the night of embarkation. We were not alone in this situation, however. As we made our way through the corridors, the stewardess carts were ubiquitous. I can only conclude they got a very late start for some reason. The public areas were generally well-maintained and immaculate. The service in the dining rooms was uneven. Sometimes it was quite attentive. This was particularly true in Indochine and the Italian steakhouse (the name escapes me). The service in the main dining room was haphazard and extremely rushed. Normally on Crystal or Silversea, when one enters the dining room between 8:15 and 8:30, one is finished with dinner two hours later. Here, in the main dining room, it was difficult to stretch the dinner much beyond 9:15. By way of footnote on food and beverage, one of my partners ordered a bottle of wine for our cabin which never arrived. One of the greatest disappointments in terms of service was the Maitre' d's at each of the restaurants other than Indochine. I found them at best indifferent. In addition to the excellent service staff in the cocktail lounges and on deck, the pre-boarding check-in was superb. I have never had an easier time - or a more pleasant experience - getting on a ship. Equally outstanding were the young woman who ran the computer room and the staff at the reception desk. They were accommodating, knowledgeable, polite and efficient throughout the cruise. Unfortunately, the same cannot be said for the staff at the travel desk. We took no excursions. It was not for lack of trying, however. We were interested in two; one was booked and we were closed out. While I do not blame the cruise line for having too much demand and insufficient capacity, one would have expected at least a call from someone to tell us that they were not going to be able to accommodate us. The second excursion in which we had interest was one about which we had some questions which were not answered by the pre-cruise literature. When I went to the travel desk to inquire, the best the attendant could do was open up the tour book and read to me what I had read myself. He was incapable of answering any of our questions and seemed indifferent both to our questions and his own lack of knowledge. As the ship's television had no information on the ports or excursions, we were left without any help whatsoever. Needless to say, we opted not to take the excursion. The food overall was quite good. We liked Indochine and the Italian Steakhouse very much. (The buffet restaurant on the pool deck is converted at night into a Mediterranean theme restaurant for the first half of the cruise and an Italian steakhouse for the second; while we found the steakhouse food excellent, our sole visit during the Mediterranean phase left us uniquely unimpressed with what we considered to be unimaginative and insipid fare). We also enjoyed the food at the "cordon bleu" restaurant, Signatures, although the wait-staff seemed to go out of its way to be overly pretentious. The food in the main dining room was average as was the food on deck. We never ate lunch in the main dining room, but the lunches in the other facilities were vastly inferior to Crystal and Silversea. (As a matter of fairness, my wife thought the special outdoor buffets were quite good; I did not share in that view). One of the things that so impresses us about Silversea is the process involving the questionnaire we receive two or three days into the cruise asking us for our thoughts and whether there was anything that could be done to improve our experience. A questionnaire appeared here as well. Whereas on Silversea we received a letter thanking us for our comments and explaining what was being done to resolve the few modest issues that we had as well as a follow-up phone call, here we received a telephone message which apparently came from a script and bore little relationship to any of the things about which we had commented. It gave us the distinct impression they were paying lip service - literally - to the process. The shops offered the poorest variety and were the least well stocked of any we have encountered. By way of example only, it would be impossible even to find an outfit to wear to dinner on an informal (much less a formal) night, and it would be pushing the definition of "casual" to suggest any of the clothing qualified on such an occasion either. While one should not fairly expect to outfit oneself on shipboard, there are occasions when one needs - or wants - to pick up a new outfit or article of clothing to replace something which has been lost, damaged, or forgotten. We did not find that option to exist on the Mariner. The entertainment was fine: the casino was adequate; some of the individual entertainers were quite good; the string group which played in the open bar outside the main dining room and on deck at lunch was terrific; and my wife enjoyed a couple of the shows. I can hardly fault the cruise line for the itinerary (which which we found uninteresting in the extreme). We knew where we were going before we got on the ship and had been to most of the ports previously. Since we intended to spend most of our time aboard ship (we prefer sea days to ports), the fact that there was little or nothing to do in any of the ports was not of concern to us. Had we been looking for an itinerary that offered interesting diversion, this would not have been it, however. I am utterly clueless as to why Belize and Santo Tomas de Castillo were chosen. I agree wholeheartedly with the individual who suggested that the best way to see Belize City is in the rearview mirror of a car, however. I guess, overall, I would say the cruise was "average." While we would not reject out-of-hand another opportunity to take Regent, it would not be our first choice, and we certainly would not compare it favorably either to Silversea or Crystal. Read Less
Sail Date March 2008
I suspect there will always be the Regent vs. Crystal crowd so we'll join the fray. We have sailed Crystal three times but heard such good things about the Regent series that we decided to give it a try. We tried this Caribbean cruise ... Read More
I suspect there will always be the Regent vs. Crystal crowd so we'll join the fray. We have sailed Crystal three times but heard such good things about the Regent series that we decided to give it a try. We tried this Caribbean cruise for its themed cruse. Here are our impressions. Crew: aboard Crystal the crew worked to get your name from the very first day, here aboard the Mariner it was barely a nod in the passageway. There were exceptions, of course, three staff members greeted us by name every time, Stefan, a sommelier, Elmer a main dining room waiter and Marie our room stewardess (who was terrific). But by and large neither the officers, nor crew, went out of their way to know who we were. It was more of a feeling of a hotel stay vs. comfortable cruise ship. There was virtually no welcome for first timers. They do take care of multi-cruisers, with meetings, free internet and the like; first timers with Regent are apparently left on their own to fend for themselves. Service: was spotty at best, we have numerous incidents but here are two in just the first two days: I went to the grill on the pool deck and asked for a grilled cheese sandwich. I was told "it was not on the menu" and handed a menu to choose something else. Rather than do that I went into the topside restaurant and asked the same thing and was told it would be a "special selection" and would take 45 minutes. I said OK, and waited. It was hardly what I would call a grilled cheese sandwich, but that wasn't the point, on Crystal they would have bent over backwards to prepare such a thing. By the by, the remark it is a "special selection" and would take 45 minutes must be the party line when you ask for something out of their comfort zone; we'd heard the same line at least four times during our 11 days. The second incident on our second day was at tea in the forward lounge; I asked the server for honey and was pointed to the table with pastries and told it was there. My wife and I looked at each other rather dumbfounded, and I got up to get it. We had numerous incidents like this for 11 days, taken individually they don't sound like much, but taken as a whole, it gave us a good impression of what the ship philosophy was. It's not the big things, it's the many little things that make for a positive experience. Everyone makes mistakes, but this behavior was so consistent throughout our cruise it had to be policy. Feedback: interesting how they could turn a good idea into a bad one. We were asked on the third day to provide feedback on how they could improve service or any needs we may have. We dutifully filled it out with a few comments such as the ones above and dropped it off at the front desk. We never heard anything back from anyone. Note to Regent, it is better just to not do it, rather than ask, and not do it. No sense in filling out the end-of-cruise form. But we did it anyway and included my e-mail address if they needed specifics, I haven't heard a thing. Food: generally good, a few over done entrees, but the Asian Restaurant, Latitudes, was outstanding as was the topside LaVeranda for dinner. The opening dining is a grand idea and we enjoyed the idea of selecting who we would dine with. However, in operation, this is one of the reasons I suspect we never connected with any of the servers, they changed every night. So it's a dual edge sword. Signatures, the Cordon Bleu inspired restaurant did not go well. Although the kitchen put out some good fare, the wait staff generally sabotaged the effort. I go so tired of asking for everything, I let my empty water glass sit waiting for a refill, and timed it . . . 17 minutes. This is 5-star? Ports of Call: The first stop was a very scary premonition of what was to come, they stopped at Princess Cay, a private beach for the Princess Line and exactly what one would expect, a sea of thousands of chaise lounges, a few tacky small tourist shops and the horror, a lunch that was as covered with flies like I have never seen in any third world country. We obviously elected not to eat there and went back to the ship. Another fuel saving stop was St John's, Antigua, a pitiful place on a good day, but this was Sunday and everything was closed except the usual hawking of cab drivers. The last two stops of the cruise were each only about 4 hours, why bother? Horrible scheduling. Themed Cruise: This was one of our biggest disappointments. This cruise was promoted as a Cordon Bleu (food and wine) themed trip. As members of the Chaine des Rotissuers and Mondiale du Vin, we were excited about the prospects of hearing trusted chefs and sommeliers discuss cooking, pairing and dining. I even called Regent headquarters to get this clarified. I asked why the mini-cooking course being offered (to only 20 out of 700 passengers) for $450 was so expensive and was told it included a hat, apron and book (oh boy . . .). We didn't need any of that, but I specifically asked if there were other talks and discussions and was told yes. There was but one wine tasting course for 45 minutes at 10:45am on the third day, and one chef demo for an hour on the 10th day, that was it. For anyone thinking about a themed cruise with Regent, you'd better get it clearer than we did. A final note, we were used to receiving points of information at each port of call at least the evening before the stop, delivered to the room. With Regent this is not so, at least not with us. We had to go down to the travel desk and pick up poorly photocopied sheets of tips and highlights that morning. As a result we missed many interesting points of interest we would have liked to have seen. Although this may be the standard procedure at Regent, we were never given an orientation, so our expectations were of our past experiences with Crystal. Maybe partly our fault for such high expectations. All in all, a disappointment. Regent's no tipping policy and free alcohol was truly a nice idea, but the service and overall experience was not worth it. Unfortunately, Regent will not be on our list to try again. Read Less
Sail Date April 2008
We flew to Anchorage several days before our cruise and thoroughly enjoyed our time spent in Anchorage and in Seward. The drive to Seward was one of the most beautiful drives we've ever taken. Seward is a delightful, quirky little ... Read More
We flew to Anchorage several days before our cruise and thoroughly enjoyed our time spent in Anchorage and in Seward. The drive to Seward was one of the most beautiful drives we've ever taken. Seward is a delightful, quirky little town in a gorgeous setting. Embarkation was extremely fast and smooth. The champagne was a nice touch, but it was awkward to deal with a glass, documents, and hand luggage in the theater for check in. Perhaps the champagne could have been served in another venue. After lunch in La Verandah, we found our suite and settled in. We found the suite to be comfortable.We were neither offered nor did we request a room liquor set up. Katherine was our outstanding stewardess. Our group of friends had more than one suite so we were able to prebook reservations for more than one night in each of the specialty restaurants. We ate in Signatures on our first evening. Other than an indifferent, rude waiter, the meal was first rate. It was a fabulous meal in terms of preparation, presentation, and the wines. Our assistant waiter, Aurelia, was delightful and efficient. Later in the cruise we eagerly anticipated our second visit to Signatures only to have a great disappointment. We ordered essentially the same meals, but the food was a pale comparison to the first evening. It wasn't poor. It just wasn't up to the standards of the first evening, and it wasn't even as good as food in Compass Rose. We were thoroughly confused and still can't understand what happened. Guests at the next table were so unhappy with their lamb that they returned it. Different chef???? We concluded that we had our best and worst meals at Signatures. The food in Compass Rose was consistently well prepared in the evening. The sommelier staff was very good and attentive. Marienella and her staff are to be commended. The remainder of the wait staff was fairly efficient and ranged from very good to indifferent. The remainder of my comments will be made in the context of our previous cruises. It is extremely difficult to avoid making comparisons with previous luxury cruises. We have only sailed with Crystal in the past. We chose Regent because Crystal did not have an Alaskan cruise. Crystal is known for its great entertainment, both during the day on sea days and on all evenings. We missed the wonderful array of lectures and programs available on Crystal during the sea days. Our Regent cruise had a husband/wife team who provided commentary regarding destinations. However, the commentary was delivered over speakers on open decks and on the television. The delivery was flat and monotonous. It had very long pauses and generally was difficult to listen to. Just having them physically present would have improved the experience. They weren't even visible on the television. We just heard their voices. Other than these destination lecturers, there was one computer class, and the "art lectures" presented by the salesman onboard. Evening entertainment was good, although not up to Crystal's high standards with mature vocalists and dancers and beautiful sets and costumes. A young energetic troupe of singers and dancers on the Mariner presented several enjoyable shows. We appreciated their youthful talent, and they were backed up by a very good group of instrumentalists. The International Ballroom Champions joined the ensemble a couple of nights. This duo was remarkable and a joy to watch. Lounges were "dead" in the evenings. Except for crew, we were sometimes the only guests in a lounge. We enjoyed the lounge pianists several evenings while having after dinner drinks, but the service in lounges was extremely poor. A waiter or waitress usually, but not always, came to take a drink order when one arrived. However, if one wanted a second drink, there were two alternatives: 1. try to catch the eye of a waiter and wave them over or 2. walk to the bar and order it yourself. Regent may be All-Inclusive, but they make it difficult to get more than one drink!! Tea time was just as lacking in service. Urns and stacks of cups were placed so that one was encouraged to do a self serve tea. Service was hard to get. The array of sandwiches and sweets was about half of what is offered on Crystal, and that was totally self service. The chocolate tea on Regent fared poorly when compared to the lovely chocolate tea Crystal provides, and the room in which it was held was far too small to accommodate the large crowd it attracted. It was a bit of a zoo, especially with lots of children crowding around the table. In contrast to Crystal, no live music was provided at teas. The lunch buffets were also a far cry from the bountiful, beautifully presented buffets on Crystal. One previous reviewer compared the Regent lunch buffets to school cafeteria food. While I wouldn't go that far, it is fair to say that the quantity and quality was inferior to the Crystal buffets, and La Verandah has decent food but neither the quantity nor quality of the Crystal Lido Cafe. The service at buffets and La Verandah was far worse. It was generally lacking. The Maitre D of La Verandah was an unhappy looking man who presided over a staff that rarely stepped forward to offer anything other than a beverage upon arrival at a table. A young man named Jack was the happy exception. He always had a smile on his face and stood ready to provide service. Service is an integral component of luxury cruising. Step aboard a Crystal ship, and the warmth of the crew abounds. They appear happy to provide service. The Crystal crews make each guest feel welcome, and they give the appearance of taking great joy in making sure each guest has everything he/she needs at all times. It is a group effort, and it is a happy ship. One is called by name, and one's preference such a fondness for mango is noted. Finish your mango, and a waiter appears asking if you'd like another. Tell him one piece, and he's likely to appear with two pieces. Crystal service is not only exceptional, but the warmth and cheer of the crew creates a group dynamic that encourages camaraderie among crew and guests. Having a set dining time and an assigned table allows Crystal guests to form strong bonds with other passengers as well as the wait staff. I mention the Crystal "culture" tin this review because it was absent on Regent. With few exceptions such as Jack and Lingyan, The Regent crew didn't seem happy, and there was a general lack of motivation. In addition, no one ever called us by name, and rarely did anyone serve us more than once so that we formed no bonds with the crew. Similarly, we found that Regent guests had fewer opportunities to meet and make friends. Cocktail parties were held in the theater. The configuration of the seats made mingling difficult. Sitting at a different table in the dining room each evening doesn't encourage friendship formation. The Regent dynamic on our cruise lacked the warmth and camaraderie we have always experienced on Crystal. It was the biggest factor in our evaluation of our cruise. Our family group is split on whether we would sail Regent again. Some say yes, and others say no. At mass market prices, poor and indifferent service might be expected, but we were paying luxury fares. Finally, we were on a "Kids Sail Free" cruise. It became a "Kids Sail Free" cruise after we paid our deposit. While the children were generally well behaved, their large numbers affected the cruise experience. After I observed one teen age boy pick up, inspect, and put back four different rolls on a buffet, I avoided anything that might be handled in such a way. The chocolate tea was overrun with children who were "playing" with the food. One family had seven children with them. I had read that only one "free" child is permitted per stateroom, but some guests reported having three children in an adjoining stateroom. We fortunately had adults for neighbors, but lots of children onboard puts a strain on the wait staff. In summary, we enjoyed the cruise and the lovely ports. We are a group that will have a good time regardless of the situation. However, our Regent experience left us feeling we didn't quite experience a luxury line. Read Less
Sail Date July 2008
My husband and I recently completed the 16-night cruise on the Voyager. (extended to 17 nights due to engine pod problems). While we did enjoy our Penthouse suite, the PBS at Sea and Enrichment lectures and the company we met, we were ... Read More
My husband and I recently completed the 16-night cruise on the Voyager. (extended to 17 nights due to engine pod problems). While we did enjoy our Penthouse suite, the PBS at Sea and Enrichment lectures and the company we met, we were disheartened at the distinctive change in both service and dEcor. We suspect all this is due to the recent takeover of Regent Seven Seas by Apollo Investment Corporation. As seasoned travelers on Regent, we noticed that this cruise lacked the gracious service and passenger comfort focus we enjoyed on former trips. The Cruise Director and wait staff in the Compass Rose dining room and in the Veranda dining room seemed more concerned with their own needs rather than passengers' needs. I say this because simple requests such as providing the extra microphone needed for an audience participation lecture, or having your salad served with your entrEe were met with annoyance rather than a smiling, accommodating face. In addition, the food was not quite as good as we experienced on past cruises. At least the specialty restaurant staff, bar staff, butler and stewardess staff were still part of the old regime. They were wonderful. Judging from the quality level, aesthetics and ergonomics of the newly arrived furnishings, the Voyager will no longer be the elegant ship she was when she launched. The new chairs in the Compass Rose are now so narrow, only petite women can fit into them. They are also so heavy, one cannot move forward or back without assistance. In addition, the waiters keep running into the seat backs, which now curve backwards into the aisles. New seating in the public rooms look like clunky office furniture. Leather sofas are now covered in "pleather" and club chairs are covered in brown and mustard velvet, others in hideous purple stripes. We did have the opportunity to meet several senior level managers and engineers who, as of this posting, have been replaced by new officers under the new management. As in most corporate takeovers, top management is usually the first to go; however, we suspect that much of the wait staff had already been replaced on our voyage. Although we did not air our complaints to management while on board, many passengers did, particularly those with extensive itineraries, or those who were seasoned Regent travelers. We were horrified to learn that one such passenger, a widow and a solo traveler, was thrown off the ship in Cozumel without warning or compensation, after a heated argument with Voyager's newly arrived General Manager. So much for tactful, new upper management and the customer always being right. This was our fifth Regent/Radisson cruise. Unless we learn that things improve, (and we'll keep checking postings on CruiseCritic.com), we'll just say "it's the end of an era" and will most likely explore other luxury cruise lines. Read Less
Sail Date November 2008
After a savvy cruiser told us one of her favorite cruise line was Regent, we decided to give it a try. Probably I overhyped myself to a level that was hard for Regent to fulfill. But upon further pondering I concluded that despite my own ... Read More
After a savvy cruiser told us one of her favorite cruise line was Regent, we decided to give it a try. Probably I overhyped myself to a level that was hard for Regent to fulfill. But upon further pondering I concluded that despite my own overblown expectations the service of the cruise was for sure way below average specially considering the price premium.  The amount of service offenses are too many to even describe them. I will mention a few of my negative observations as well as some of the positive points. Food was on the better side of my experience but I still found specifically breakfast to be the biggest letdown. I have seen food better presented on school cafeterias than on the Verandah restaurant. I hardly think of six stars when the prevailing items on the hot food section is Bacon, Eggs, Beans and Sausage presented in a straight forward boring way. THe almost 1 to 1 guest crew ration is very misleading if you include crew that have no contact with the passengers and this was evident in the terrace part of the Verandah where only two waiters saw to over 16 tables. The all too common never say no attitude at Silversea ships was not evident here. We got a bunch of no's to even common requests. Even after 20 Million refurb, some major maintenance and cosmetic faux pas were visible. It's only fair to also acknowledge my positive impressions. The space to guest ratio is outstanding to the point that the ship sailing at full capacity seems empty most of the time. The tours were expertly arranged and they made the itinerary seem full of special features. Fantastic interactive TV that displays even diner menus at all restaurants. I will not be sailing with Regent again. If service at a reasonable price is my calling I can find much better options that consistently deliver fine service like Holland America. But if I do want to splurge on an ultra luxury cruise line Regent fall far behind perennial leaders Seabourn and Silversea specially considering they are both launching bigger better brand new ships.  Read Less
Sail Date June 2009
As a long time SSS member and Radisson cruiser, we have continued our cruising with the Regent product and each time, bringing our expectations and hopes that the experience remains the same despite the corporate change of hands. Our most ... Read More
As a long time SSS member and Radisson cruiser, we have continued our cruising with the Regent product and each time, bringing our expectations and hopes that the experience remains the same despite the corporate change of hands. Our most recent foray was on the Voyager from Athens to Rio. Sadly, that Radisson famous service is no longer available. For the very things that used to make cruising unique on this line and encourage longetivity and loyalty amongst their guests, all have gone by the wayside in favour of the bottom line. A fellow SSS passenger reported to me that the new president Frank DelRio himself gauchely stated to guests that he no longer wanted to world cruisers or long-term travellers, "there was no money to be made off them". In essence, it's a slow destrcution or "Carnivalization" model this company is moving towards, and they are taking no prisoners, and in our opinion going the entirely wrong way about it. Solid shoreside staff who used to be well equipped to deal with the unforseen, or resolving issues pertaining to guest relations have been replaced by managers with no practical business experience and who have instead ridden up the corporate ladder and weild their newfound power with an unqualified sword. One such manager (name eludes us- French guy?)was apparently boarding in Puerto Rico but outright refused to meet with any guests despite a group of us approaching the chief purser. Perhaps he was ill equipped (crew told us he was a former maitred!!) to deal with questions on his and other's decision making that are substantially affecting the cruise experience itself. Consequently, they are allowing all those wonderful and memorable staff you would recall from past cruising who genuinely cared about the company to mass exit, and instead replacing them with crew who will work for less, and be entirely too busy to pay attention to the finer details we had all come to love. Less crew and more work means they aren't happy. We noted a number of the former crew have relocated employers on our last Silverseas cruise, and in conversations with some of the key individuals still onboard, expect to see more of them mass exiting in future with little or nothing to be done in attempting to keep the very folk who made these ships worthwhile. Indeed, a sad state of affairs and points very much to the possibility of unqalified and foolish corporate decision makers. This is the only reasoning as to why they are willing to destroy the very product that set them apart from the rest of the industry. Compass Rose The best this has to offer is the flexibility for it's diners in both menu and seating. The food has certainly gone downwards, and although they do their best to disguise it, in quality it is apparent. Maitre'd Luis was on for part of our segment and is the consummate professional. The sommolier Craig is the finest we've come in contact with and knows his wines inside out. Ordering items that are off the menu still permits for those with discerning tastes, and this is a gesture appreciated in the ever-evolving cruise industry. A good meal, but has lost it's sparkle. Verandah Buffet style, and often destination based, the offerings up here are hit and miss. Certainly kudos go out to the effort in which it takes to serve up a large variety, and it does break the monotony of the other onboard offerings. But expect chewier, cheaper cuts of meat, less exotic fruit and veg, and instead more mass production. When we requested a specific regional wine, we got the impression that we were somehow putting them out, and yet, throughout our lengthy voyage this was the same wine we had requested with nearly every suited meal. No strike against our hard working wine sommolier or waiter, as it was apparent they were not the ones at fault. Evening and Day Entertainment Although the lecturers are still for the most part, top notch, the narration while arriving or going through interesting spots at sea or in ports has been lost, and the captain is the only one who manages to deliver some personality in his announcements. The shows are decent, but dated, but some recognition should be given to the Cruise Director Lorraine who seems to be everywhere at once, and even if out of breath, always professional. Elsa is a living doll and is also full of boundless energy and compassion, and from our observations, along with Elsa really took the solo travelling people under her wing. Ports- no complaints here- we chose this run based on our past visits to the same ports. Our only problem wast that the french tour manager was exteremely difficult to understand in her announcements, and attempts to coral the geusts at times were noteably futile. Onboard Activities There were good cooking classes, excellent crafts instruction and activities with Marsha,, interesting and relevant computer courses up for offer, and a large internet cafe and in-room wireless internet that was although agonizing in it's lack of speed, left one in good hands with the gracious female computer instructor. The gift shops were polished but lacked local and seasonal items, staffed with friendly folk and not too many of them! It always seemed someone onboard could dig up whatever it was a passenger lacked, which is also lost on the larger ships. There is no photo department any longer which is refreshing,although there were times a picture would have been great to have the option to buy. Not having the ability to purchase camera related items like memory sticks, etc was a let down. The manager onboard Englebert seemed to be more of a yes man than a man who got things done. Friends of ours in a gruop onboard had somewhat unpleasant dealings with him and although he had some decorum and professionalism, he clearly had limited or no power to change or adjust the arrangements that had been problematic. His overall impression he gave off was that of padding/bandaging the issues rather than truly working to fix things. All in all, rather ineffective. Debarkation was fairly smooth and the low passenger count definitely makes this a difference of night and day compared to much larger vessels. All in all, if you are expecting the personalized, stand-out treatment of the Radisson days, that is all but lost, along with most of the staff who facilitated that. Decent value but overpriced for the service they are touting that just simply isn't the same. Read Less
Sail Date November 2009
We sailed on the Mariner January 4 from Ft. Lauderdale to Lima. A year earlier we had sailed on the Mariner from Auckland to Los Angeles. We were extremely impressed with all aspects of the ship; especially the quality of the food and ... Read More
We sailed on the Mariner January 4 from Ft. Lauderdale to Lima. A year earlier we had sailed on the Mariner from Auckland to Los Angeles. We were extremely impressed with all aspects of the ship; especially the quality of the food and service in the dining room and the friendliness and positive attitudes of all staff. A year later it was like a totally different ship. The staff were not friendly and seemed indifferent. The officers would pass in the hallways and not even make eye contact, let alone speak. Staff did their jobs in a very mechanical fashion. Hardly a smile or a greeting. We were appalled when a lady asked for a tray at the coffee shop, for example, and was told to call room service. The dining room was subpar to any ship I have ever sailed and we have been on over 25 cruises. The wait staff was greatly over extended. We had to make multiple requests for items such as iced tea, for example. We felt hurried with the waiters asking us for our desert choice when initially taking our order. One usually does not know if one wants desert or not until after the meal. The food budget had obviously been cut since the selections were far less desirable than on previous cruises. I have never done that before but a microwaved leftover was not my idea of fine dining. On the whole, I would have to say we have had superior food and service on Azamara, Celebrity and Holland America. Three weeks prior to this cruise we were on the Azamara Quest for 25 days. The service and food was exceptional at a fraction of the price. I have never heard so many passenger complaints on a ship. One lady said she had sailed over 1,000 days with Regent and will never sail again. Most of the passengers were well seasoned Regent loyalists and the demise of a once great ship was the daily conversation over meals. A waiter confided that the wait staff had been cut by over a third. This was obvious. We felt really bad since the staff clearly could not provide the level of service they were accustomed to providing their passengers. Many people blame the austere cuts to the acquisition of Regent by the Appollo company. I am not familiar with this and therefore can not comment. Prior to this cruise we booked a 35 day cruise on the Mariner from Capetown to Ft. Lauderdale in December. We will be canceling and re-booking on another line. It is with great sadness I write this review because we were Regent "loyalists" and promoted the line to friends and relatives. I look forward to the comments from others. SteveAlan Read Less
Sail Date January 2010
We're retired and we enjoy sailing. After over 150 nights on Regent, we've considered it our favorite and we always anticipate our next Regent cruise. Sadly, things are not what they once were. The first hint that things had ... Read More
We're retired and we enjoy sailing. After over 150 nights on Regent, we've considered it our favorite and we always anticipate our next Regent cruise. Sadly, things are not what they once were. The first hint that things had changed happened at embarkation. In the past we arrived at the pier and walked onto the ship. In December 2010, we arrived and were guided upstairs to be seated where we waited to be called to the registration desk. We arrived at noon and at 1pm, we were still waiting to be invited to board. The Ship and cabins: Decorated for the holidays, the ship and cabin were as lovely as we remembered. Everything sparkled! Dining is important to us. In the past Voyager's meals were memorable. Sadly, on this cruise, the meals were a sore point. We ate mainly in Compass Rose, the main dining room. While food was nicely presented and always hot, it was generally bland and uninteresting. Some main course dishes such as tournedos and butter-poached "mini" lobster tails( two to a plate) were properly cooked and tasty. Others including the hamburgers(ordinary preformed patties), pasta, lamb shank, and fish were tasteless or chewy. Not the fine cuts that we had come to enjoy in the past. Deserts looked wonderful but were ordinary tasting. In LaVeranda, the alternate evening dining venue, the antipasti table was bountiful. The soups were hot and delicious. But the pasta course should never have left the galley. The pasta was so stiff(far beyond al dente) that it did not bend on the fork. The main course, shrimp wrapped in pancetta over broccoli,was an embarrassment. The dinner plate was presented with four small shrimp and two pices of broccoli. Also, there was a long delay between the soup course and the main course. The server apologized profusely about the lag in service. In Prime 7, one of the two speciality restaurants, the oysters Rockefeller was presented on a totally ungarnished beige plate. The shells skated around the plate when it was served. The onion soup with a miniscule amount of cheese was hot but tasteless. The main course of strip steak was cooked to requested temperature but lacked flavor and was chewy. In Signatures, the other speciality restaurant, we enjoyed the best meal on the ship with fine service. The staff is the best ambassadors for the ship. The entire staff work their hardest to please. On the holiday cruise, the staff seemed cut to the breaking point. Although everyone worked to their utmost, there were lengthy waits for service. On the first night in Compass Rose, after waiting for wine service, my husband finally got up from the table to find a dining room manager to request wine. That had never happened in the past. At breakfast, we had 30 minute waits between courses. Again, at lunch, after waiting 45 minutes for the main course, a turkey sandwich, my husband was ready to leave! Now tours are included in the cruise price. We sampled several and found them to be tedious with long fillers and wait time. For example, in St Martin on the America Cup race, the total sailing time amounted to 30 minutes out of two hours of wait and talk. The entertainment onboard was an improvement. The present performance company features dancers and two vocalists and they were far superior to the former company. They did three shows and a Christmas performance. The social director Lorraine and her assistants were outstanding. Their energy from morning until late at night was unbelievable. The all-inclusive cruise fare(air, cruise, tours, tips, and wine and liquor) are seductive inducements. However, if quality, fine cuisine, and attentive service are important to you, Regent may not be the best choice. All in all, Regent is just not what it used to be! We will probably sail with them again and hope things shape up. In the meantime, we will try another cruise line. Read Less
Sail Date December 2010
This was our first time with Regent, having previously sailed extensively with HAL, and were looking forward to an "enhanced" experience. Unfortunately this was not the case. The problems started with the hotel and transfer ... Read More
This was our first time with Regent, having previously sailed extensively with HAL, and were looking forward to an "enhanced" experience. Unfortunately this was not the case. The problems started with the hotel and transfer arrangements pre cruise. The hotel was nice, but we were herded into the hotel lobby like cattle awaiting slaughter, before boarding the buses. Many Regent passengers are elderly, and have difficulties with mobility, and there was no seating. Although we were to depart from a Manhattan pier, our bus driver took us to Brooklyn.I thought we were being hijacked. We were on that bus for 2 hours, while other passengers were at the ship in 15 min.For our "troubles" we were offered nothing. With persistence we received a box of chocolates. The cruise was very nice, aside from the loss of all power in the Gulf of St. Lawrence for 2 hours, a fire on the pool deck and several errors and omissions in room service orders.The crew was lovely (like HAL), the food was excellent (like HAL), the room was nice (like HAL), the dining areas were nicely decorated, but probably not as nice as HAL. The itinerary was wonderful,which is why it is popular with many cruise lines. So I started doing some calculations: if we had been on HAL, in a "Neptune Suite" (much larger than our Regent cabin), and we drank up a storm, went on numerous excursions we still would have spent $4000 pp less on HAL. We met lovely people on the Regent cruise, and had a good time despite the problems. Upon our return I contacted our travel agent who contacted Regent regarding the problems. After an initial contact from them, I have heard nothing. Not good value for money. Read Less
Sail Date December 2010
As a retired couple, we have the time to cruise frequently. In the past we have returned to Voyager many times. To our surprise, our December 2010 cruise was a big disappointment. Things have changed, and not for the better. On the ... Read More
As a retired couple, we have the time to cruise frequently. In the past we have returned to Voyager many times. To our surprise, our December 2010 cruise was a big disappointment. Things have changed, and not for the better. On the positive side, the ship looks good and is constantly being cleaned and polished. The new entertainment company is far superior to the former troop. The staff continues to be the ship's finest asset. Lorraine, the cruise director, is a gem! On the negative side, unfortunately, there are just too few staff. This was very apparent in all dining and bar venues. In Compass Rose, the main dining room, after being seated, we waited and waited. We had to ask the waiter several times for wine service. On one occasion, we had to get the attention of a dining room manager in order to ask for wine service. Waits between courses, both at dinner and lunch, were lengthy, sometimes 20-30 minutes. Several times the wait staff apologized profusely for the long waits and explained they were having issues in the kitchen. Reading the dinner menus in Compass Rose and LaVeranda, the food sounded like gourmet cuisine. Yet, when it was served, it was presented artfully but tasted bland and ordinary. In Prime 7 and Signatures the food was quite good. In Signatures, some of the dishes were exceptional. Lunches in all areas, LaVeranda, the pool deck, and Compass Rose were mediocre at best. The poolside hamburgers were thin patties that were often overcooked. Sandwiches were presented with a single piece of thinly cut meat. Before dinner, in the various bar/lounge areas, the hot canapes were lukewarm, if warm at all. Presently, excursions are included as part of the cruise fare. These, too, were uninspired. We would prefer to pay-as-we-go and select what we would like to pay for. Again, the ship's tour desk were knowledgeable and hard working but the tours were forgettable. All in all, the new pricing of all-inclusive with the six star luxury tag are hollow promises when the cruisers' experiences are more ordinary than exceptional. Read Less
Sail Date January 2011
We just got back from our Regent Seven Seas Navigator Western Caribbean cruise. The service was excellent. The food was probably the best cruise ship cuisine we have had yet. The free airfare and excursions were a good value. We took ... Read More
We just got back from our Regent Seven Seas Navigator Western Caribbean cruise. The service was excellent. The food was probably the best cruise ship cuisine we have had yet. The free airfare and excursions were a good value. We took particular advantage of the excursions taking one in each port. All were excellent and organized with precision. We had only two complaints as follows: 1. We were very surprised by how elderly all the passengers were. My wife and I are early 50's and we felt like we were the youngest people on the ship. It seemed like the geriatric, wheel chair and walker crowd. It took some work to find any younger cruisers. 2. We had a creaking noise in our cabin that literally kept us up at night. The ship's carpenter worked on this two times with his handy can of WD-40. It got better and then got worse again. We did here one other passenger complain about the exact same noise. The ship's carpenter was very experienced dealing with the problem which suggests it is a known and ongoing problem. The ship's age, built in 1999 may be the issue. The staff was very responsive to our 2nd issue but could not fully resolve it. The only way they can address the first issue would be to shift their marketing a bit. These two issues would keep us away in the future. Read Less
Sail Date February 2011
Before I start, I want to state that I do not normally complain and generally find that you have to go with the flow on any ship as things can and do go wrong. We have been taking cruise holidays for 10+ years both with and without our ... Read More
Before I start, I want to state that I do not normally complain and generally find that you have to go with the flow on any ship as things can and do go wrong. We have been taking cruise holidays for 10+ years both with and without our family. This was our first Regent cruise heading towards Alaska from Vancouver on the 8th June and as we are used to larger ships in the RC, Celebrity and Cunard fleet is was nice to walk straight onboard the Navigator get our sea pass cards and then be shown to our room by our cabin steward. Our stateroom was Suite 905 near the front starboard side. As we were unpacking the cruise director announced there would be a block party, which we had never heard of before and was a nice way to meet the neighbours in the corridor with a glass of wine in your hand. The Captain and senior crew along with the Cruise Director dashed around to each deck to introduce themselves. All very good so far and clearly different to other cruise lines. From this point onwards our view of Regent changed and took a dive downwards. Firstly we had very high expectations as it had been sold as a 6* cruise line and first impressions of the public areas and our suite were not quite up to the mark. The Navigator is over ten years old and looked both tired and poorly maintained, however we did not want to come to any hasty conclusions so we went for a walk around the ship to get accustomed to the layout. We noticed that the external woodwork, paintwork all needed attention, the glass/windows on most decks was dirty and especially on the Compass Rose main restaurant (more on this later). The dEcor is all browns and wood with stained carpet and our shower had cracked tiles and mouldy grout and sealant (see photo) Lunch in La Veranda was awful, the presentation of the food was poor, the service was slow, indifferent and you had to wait to get the attention of the staff to get even a glass of water. There were certainly enough staff but no one was keen to help. Now we know that first day lunches can always be a bit noisy and cramped but this was far worse. We did try the La Veranda restaurant again for breakfast and lunch later in the cruise and the service was the same each time, we never bothered again and stayed in the Compass Rose main dining room. The food, service and ambience in the Compass Rose was good but nothing special. We had an experience of finding the end of a latex glove in my wife's curry about half way through the cruise. Although taken seriously, an apology was only provided after we had chased the issue with the Customer Service desk. Compensation was reluctantly provided as a bottle of wine. Now you are probably aware that all drinks are included when on board so although we are not big drinkers a glass or two of good wine with our meal would have been nice. On each night there was a different red and white serving wine, which on 90% of time was so bad we had to buy from the wine list. I may be a little fussier about my wine than most people but the poor quality of the wine had not escaped the notice of our fellow passengers. About halfway through the cruise we were all given questionnaires to fill in about our experiences to date. This was heavily pushed by the Cruise Director and General Manager so we filled it in and put down both good and bad points as follows; Good 1. Butler and Cabin Attendant 2. Compass Rose food and service 3. Free films included on TV channels 4. Spa/Gym - good for a small ship Bad 1. The price of UK booked tours and excursions and those available in dollars on board was about 40% higher. e.g Grand Alaskan train from Seward to Anchorage at the end of the cruise was the same price in Sterling as it was in Dollars. 2. Our shower was giving out only a trickle of water, shower drain blocked and toilet blocked. 3. Windows in Compass Rose are filthy. 4. La Veranda is crowded and poor service. 5. Coffee Barista surly and tried to fob us off with filter coffee when asked to provide an espresso. 6. House wines; Red generally poor, had to buy off wine list No one answered, replied, questioned or even acknowledged any of these issues and the only way they were resolved (especially the shower remembering we are on day 4 of a 7 day cruise) was by us chasing them. With regard to the excursions we tried to book them six months in advance but most of the good ones were already full, so you go on a wait list. During the cruise we found out that the tour descriptions we often wrong and inaccurate so it all became pot luck. What is the point of having them included if you can't do what you want and then when you do get something its not what they describe in the booklet. It seems you could also do more than one tour a day, but this meant that most of did not get what we wanted. Back to the windows in Compass Rose. They were filthy so you could not see out of them. As we were on an Alaska cruise and everyone is looking for whales, dolphins and seals is sort of the main attraction during dinner. What happened is that the following day to our filling out the questionnaire the dockside windows were cleaned and the other side left dirty for the rest of the trip. I very much doubt I was the reason anything was done. In the end our shower valve was replaced and the drain cleared out so we had a working shower. Surely someone would have noticed this on previous trips. Again it only go sorted as I chased and 5 days into the cruise we had a shower in the cubicle instead of crouching in the bath. Entertainment was good, although maybe biased to an older crowd as they kept dwelling on the 1940's! Actually the best night was the last night when the staff did a sort of cabaret and all the Elvis impersonators come out the engine room. You maybe thinking that I have not mentioned the ports. They were as expected and a bit like stops you get in the Caribbean, lots of cheap T-Shirts and souvenirs but little else unless you go father afield. There is of course the rain and overall we were very lucky with the weather. I took a photo of my questionnaires and emailed them to Regent. The Customer Service Manager in the UK only called me when told to do so by our Agent. We discussed the issues and how disappointed we were. He told me that according to their surveys responses 96% of people were happy and I had to assume by this that he meant I was an awkward anomaly. I did talk to many other passengers and realised that a large percentage were first time cruisers so if you tell them this is 6* cruising then what else do they have to compare it against. We were offered $200 off a future cruise. My only conclusion is that Regent used to be a great Cruise Line with many loyal customers. In my very humble opinion I understand that Private Equity has now moved in and I guess changed the ethos of the original business to the extent that passengers are far less important. Regent Cruises are expensive and mis-sold as 6*, we will never cruise with Regent ever again and have just cancelled a trip on Oceania. Not because we know anything about them, but due to the fact that they are a sister company and I will not pay money to them again. Here are my 10 reasons to avoid Regent; 1. Navigator is a poorly maintained ship with variable service 2. Regents claim of being 6* would be 4* at best in my books 3. There is no value in having wine included if its of poor quality 4. The excursions booking is all pot luck 5. Don't trust the descriptions of the excusions 6. La Veranda is the worst "canteen" we have ever experienced on a ship 7. UK purchases are 40% higher than those made in the USA in dollars 8. Don't bother to complain unless you want to chase them all throughout the cruise to get matters resolved 9. Check your food for bits of latex glove 10. You will not get anything resolved on your return Save yourself a lot of money and aggravation and find another cruise line. Read Less
Sail Date June 2011
This was our third Navigator cruise, our ninth on Regent overall. Although we had a wonderful time, we feel that Regent has gone downhill overall. We're not sure if they have reduced their staff, or if the inclusiveness of tours, or ... Read More
This was our third Navigator cruise, our ninth on Regent overall. Although we had a wonderful time, we feel that Regent has gone downhill overall. We're not sure if they have reduced their staff, or if the inclusiveness of tours, or a combination of both, as led to the decline. Embarkation was a total cattle call, with us all crammed in the Fort Lauderdale holding area for what seemed like an eternity. I am sure this is a port thing which Regent has no control over. However, Regent's computers failed just as they were to start the boarding process, and so they had to move all of their equipment onto the ship to commence boarding. Why they didn't just leave all their equipment on board in the first place, I don't know. The ports were wonderful - Port Canaveral, Savannah, Charleston, Hamilton (Bermuda), and Nassau. We took Regent-sponsored tours in each port except Nassau, and they all turned out well. My only issue is, now that tours are included, it seems EVERYONE on the entire ship feels they must take a tour just because it's "included". Therefore, each morning, it's a cattle call in the Seven Seas Lounge. Even though our tour tickets stated a certain time - e.g., 8:30am - we often ended up not leaving until an hour later. It was a bit irritating just sitting in the lounge waiting for our bus to be called, thinking "we could have slept another hour" or "we could have had a sit-down breakfast rather than a grab-n-go". It was never this way before the tours were included in the Regent fare. It used to be much more personalized, and we used to leave right at the time on our tour tickets - e.g., 8:30am! The food was excellent at Compass Rose - although the service was a bit lacking. Getting seated at this venue became so strange. We'd be greeted by the maitre d', then absolutely RUSHED to our table. I literally had to run a couple times to keep up with him. And I'm in my heels and the ship is in strong motion (more on that later). Anyway, it used to be that I would be gracefully offered the gentleman's arm and pleasantly escorted to the table at my own pace. Those days are gone. My only guess is, they are short-staffed in the restaurant. However, there was never anyone behind us waiting to be seated. Maybe they are doing double-duty, delivering food as well? Our experience once at our table was fair - you could tell some of the waiters were stressed out, wiping their brow, and once again, in a hurry. One night they missed two of my courses, and on another, I got the wrong meal. On another night, we had to flag someone down for wine after our courses were being served (wine glasses were never replaced from the sitting before us so they must have assumed we didn't want wine). But like I said, the food was excellent. Very flavorful, excellent presentation and perfect portions. Prime 7 was excellent in all regards. Our steaks were prepared perfectly and our requests were met, service was efficient and friendly. They seemed genuinely happy to have us there! Now...La Veranda is another story. We walked up to the maitre d' desk and no one came. Waited, waited. Finally, we walked into the restaurant a bit further and were told we'd have to wait for a table, but in the meantime, feel free to take a look at the food items along the buffet. OK, so we did. And waited. And waited. There were only two other parties in the entire restaurant, so we found this to be very strange. Then after we got seated, we waited. And waited. Finally, our waitress comes and says, "Are you OK?" We said yes, but we were just wondering when we could order? Oh! Well, apparently now the La Veranda is TOTALLY buffet-style. It used to be that your waiter/waitress would welcome you to partake of the antipasta bar, and then you would order your Primi and Secondi courses from the menu. We tried to explain that to our waitress and she firmly told us, "No, it's always been this way." Umm, we've been on this ship twice before, and we know how it used to work. Again, she said that it's always been this way - this time in a downright rude manner. By this time we were insulted and embarrassed enough to get up and leave. (And this is something we don't ever do, we are very easy-going!) Oh well, lesson learned: back to Compass Rose! We ate lunch at the pool grill every day and it was excellent. Always fresh and tasty. We had room service for breakfast several times and it was always RIGHT on time, hot and delicious. I always requested berries for breakfast - they are not listed on the menu card - but my wish was always fulfilled. The bartenders were tip-top as usual. Alan, who we know as a bartender from prior Regent cruises, is now the Head Bartender and he runs a perfect show. Every one of the bar staff got to know our favorite drinks, I considered them mind-readers! Jan, Elvis, Vasylyna, George, Marilyn, Eric, Jerel, Teran, Laura, Ronald - all A-1. Housekeeping was amazing as always. That is the one consistent aspect about Regent that I absolutely love. Our stewardess Evangeline never missed a detail. In fact, I brought on board a bunch of bottles of Vitamin Water and put them in our fridge (I love the stuff and I had never seen it on a Regent ship) - by the end of the cruise, magically, more Vitamin Water was showing up in our fridge. I guess they have it in the gym (which we never go to, ha!). But that was a very nice touch, for Evangeline to notice my obsession with Vitamin Water! Entertainment: We don't normally attend the shows (except the Krew Kapers show) - but we had heard that the Cruise Director, Ray Solaire, was not to be missed. We watched the show and it was indeed amazing. He is a very, very talented man! Imagine my shock and disappointment when I complimented him afterward in the hallway, and he blew me off! Honestly, he looked at me like I had two heads! There was no smile, no "thank you" or "oh, I haven't met you, what is your name?". I chalked it up to, he was having a bad day/tired/stressed, whatever. Well, that is, until we met another couple on board who had a very similar experience. I won't go into it, because it's their story to tell, but that did not sit well with us. He's all enamored with everyone, we have heard such great things, so why this? The only thing we could figure was that the four of us were among the youngest on the ship, so we weren't as worthy of his time as the older guests. Bad move on his part, considering we have a lot more years to spend on cruising! It just made me kind of sad. Anyway, thank goodness for Cody Yancey Dopson, the Assistant Cruise Director. He was recently promoted from entertainment, and he is so personable, talented and obviously very happy to be in his new role. Gavin, who plays the piano in the Stars Lounge nightly, was excellent as well! One major difference between the last two times we were on the Navigator until this time: ventilation! Our suite was always on the warm side, even though we kept the setting down as cold as it would go. Air was just barely seeping out of our vents. We mentioned it to the front desk and they said they'd have maintenance look at it, but it never did improve. Additionally - and this is a pretty major one for us - cigarette smoke. It seemed to permeate everywhere. As soon as we walked out of our suite we could smell it. Then when we walked down into the public areas, it just got worse. And I am not talking about the connoisseur club or the other designated smoking areas. I'm talking EVERYwhere. So that put a damper on the cruise as well. I really think they have an overall ventilation issue, because the smoke never used to be that bad, and because the air temperature used to be consistent throughout the ship. On this cruise, Galileo's was always frigid (a welcome change after our hot suite), and some guests we met said their suites were freezing cold (lucky them!). So bottom line: they seem to have an air distribution issue of some sort. Lastly, there were very rough seas which really put a damper on things. Of course it's not Regent's fault; in fact, they made the best of it. The front desk was always ready with our "daily dose" of meclizine. We had never been seasick before (and we have been on smaller ships than Navigator), so it was quite a surprise for us. Some of the crew were sick as well, and there were lots of glasses and liquor bottles broken, items flying across tables, guests falling down at breakfast. From what we understand, some guests even flew home once we got to Bermuda (which was mid-cruise) - they couldn't stand the thought of going on to Nassau and Fort Lauderdale. When you combine rough seas with the infamous vibration problems of Navigator, it doesn't make for an enjoyable cruise. Much as I love our Navigator, she's a tired little ship and I suspect she'll be retired soon. I realize this review sounds pretty negative - I struggled on whether I should post it at all. Others who were on this cruise may have had a completely positive experience (I really hope so!). But we are just making comparisons to our prior experiences on Regent (we are gold members, so we have several nights' experience and I guess we have been spoiled by the quintessential "Regent Experience") -- but this just did NOT live up to what we have come to expect. That, combined with Regent's ever-rising fares, makes us somewhat inclined not to cruise this line again. Read Less
Sail Date October 2011
We expected a luxury cruise of 10 days calling at 9 ports in France, Italy, Greece and Turkey with a full programme of inclusive shore excursions but after day 4 several port visits were cancelled because of poor weather. The ship's ... Read More
We expected a luxury cruise of 10 days calling at 9 ports in France, Italy, Greece and Turkey with a full programme of inclusive shore excursions but after day 4 several port visits were cancelled because of poor weather. The ship's tenders could only be used in calm seas so where the ship was at anchor, passengers could not be ferried ashore safely during high winds or rough seas. Why on earth does a cruise line select ports that require tender transfers in an area where it is known that weather can be variable, especially in October? Planned excursions at the cancelled ports were also cancelled and during one part of the cruise we sailed non-stop for 65 hours looking for a port where the ship could dock. Several on-board activities were impossible during this time and alternatives were not offered. On the fifth day of the cruise we were advised that the cruise would also be affected by the pre-planned general strike in Athens that was scheduled for 19th and 20th October. We could not therefore return home on 19th but Regent had arranged for us to be accommodated in Athens for at least two nights in a safe hotel away from the expected demonstrations. However, we were warned that it might not be possible to leave the hotel during this period and all costs must be met by ourselves. The last day of the cruise at Kusadasi was to be shortened slightly to allow for diembarkation in Athens before the start of the strike. These arrangements were not acceptable and 230 passengers preferred to leave the cruise at Kusadasi. Originally we were warned that we would have to make our own arrangements for this alternative transfer home. Eventually Regent arranged for a fleet of coaches to take passengers to Izmir airport to connect with flights to Istanbul and onward connections. The cost of the land and air transfers to Istanbul and any overnight accommodation is to be met by the passenger. As yet we do not know how much this will be and as we have no official documentation, we do not know how (or whether) we will be reimbursed. So - do not choose a cruise where port visits incur tendering passengers from a ship at anchor and make sure that the shipping line has made contingency plans for alternative shore visits during inclement weather. Also make sure that you choose a cruise line that will accept responsibility for any costs incurred by curtailment or alterations to the schedule because of civil unrest that could have been foreseen before the cruise started. Cynically I wonder if the poor weather was used to Regent's advantage so that we could dock at Kusadasi in time to disembark passengers, thereby reducing costs for the company and reducing the need for accommodation in Athens. Read Less
Sail Date October 2011
This was our 4th cruise; the first time on Regent Seven Seas Voyager. We had previously sailed with Oceania and Azamara. This cruise began well in Monte Carlo but ended sadly in Athens -- more on that later. Embarkation in Monte Carlo ... Read More
This was our 4th cruise; the first time on Regent Seven Seas Voyager. We had previously sailed with Oceania and Azamara. This cruise began well in Monte Carlo but ended sadly in Athens -- more on that later. Embarkation in Monte Carlo went smoothly. We arrived early and were welcomed aboard with champagne. The Voyager looks like all the other ships in its class, but appeared extremely well maintained and updated. The interior decor was a blend of browns, beiges and wood tones which may be calming to some, but appeared a bit drab to me. The two atriums fore and aft were a nice change, light filled and contained 4 elevators and open stairwells making transition between decks quick and easy. Each deck had its own convenient (and free) laundry room. Our suite (938) was surprisingly large and airy with a walk in closet, a large bathroom with tub, separate shower, and plenty of storage space. The sleeping area contained a comfortable king size bed and two side cabinets. The seating area was spacious with full size sofa, table and 2 chairs, a desk and built in cabinetry with additional storage and mini bar which was kept well stocked. Our request for our favorite bourbon was honored quickly. There were two comfortable chairs and a table on the veranda but we rarely used it. Regent did well with its complimentary wine, liquor and beverage service. The evening wine offerings were generally good, with only one exception. Note: If you do not like the evening's selection there may be another available, just ask -- otherwise you can purchase an individual bottle. Unfortunately, dining aboard the Voyager was disappointing, with rare exceptions (a filet mignon that was done perfectly, was tender and delicious, and two appetizers that were fabulous.) Of the four dining options, Compass Rose was the best, although entrees often had an Indian/Oriental theme. We had an acceptable meal at Signatures on the first night, but we should have skipped Prime 7 entirely. La Veranda had limited selections at breakfast, disappointing pastries and nasty fruit juice -- avoid the pre-made eggs and order an omelet. Lunch selections at La Veranda usually sent us outside to the Pool Grill, which consistently offered a great selection of burgers and sandwiches. Overall service was generally very good, with some crew exceptionally helpful, some first timers who were not as 'polished', and others surprisingly snobbish. Note: Room service was simply outstanding! The entertainment was loud, very loud. Enough said. Shore excursions -- the hillside towns and winery above Saint Tropez, the walking tour of Florence (although the commercialism at Pisa was tacky), the wonders of Rome (despite the heat in St. Peters Square awaiting clearance through Security to enter the Basilica), Pompeii, Kusadasi (the ruins of Ephesus and the rug making demonstration), and even the cold, fog covered, pouring rain of Mt. Etna were simply outstanding! Unfortunately, the weather turned absolutely awful on day 5 and we were unable to make port calls at Amalfi, Zycanthos, and Santorini since the seas were too rough to tender into shore. Regent chose to dock in Messina rather than Taormina to get out of the storm. I should note that the ship's stabilizers really did their job, keeping the ship fairly stable despite the high seas. In addition, at the same time, we were informed that Athens would experience a two day port strike and air traffic controller strike on the day we were to disembark the ship and return home. (Note: A strike had been proposed long before we left home and the State Department has issued a travel advisory for Greece, so I had inquired if Regent had considered altering its disembarkation port (Athens) and was told 'no'.) From that point on, things went down hill. Communication from ship's staff was constantly changing causing enormous anxiety among many passengers, but I felt the crew did try very hard to handle this crisis. I have a feeling that information from Greece was constantly changing, creating havoc for the crew's plans, and which affected the lack of information to passengers. However, over 200 passengers chose to leave the ship in Kusadasi, Turkey, rather than go on to Athens. The rest of us had no choice but to continue on to Athens. We had made our own hotel and air transport plans and the changes required due to the strikes were very costly. Regent did, however, transport us to our hotel. We spent two days in Athens, unable to visit any national landmarks except the New Acropolis Museum, walk around the base of the Acropolis to see what we could see through locked gates, and stroll on the Plaka. We also had the pleasure of listening to the roar of the demonstrators, smell the smoke of lighted garbage and incendiaries, and watch the strikers parade the streets with white painted faces, tear gas masks or scarves over their faces. On our last night, the Athens motorcycle police chose our street to 'stage' or get ready for evening demonstrations. As a result the Plaka closed down and we were fortunate to find a restaurant open for our last dinner in Athens. Regent is a well liked cruise line. We met several couples who had traveled many times with them. However, our experience was that it was not up to the same standards as other small ship cruise lines we've sailed with, and would have to think carefully before booking with them again. Read Less
Sail Date October 2011
If I'd never been on a cruise before, this cruise wouldn't have been bad (although, for the money, I still would have been disappointed). Given that I've cruised with this line previously (including with the Paul Gauguin ... Read More
If I'd never been on a cruise before, this cruise wouldn't have been bad (although, for the money, I still would have been disappointed). Given that I've cruised with this line previously (including with the Paul Gauguin when it was part of the line) AND just completed a cruise on Azamara earlier this year, this trip proved to be far below expectations. With the exception of the housekeeping fiasco, all of my comments are of a comparative nature (to the past RSSC cruises and the recent Azamara cruise). I'll start with the area that 'stood alone' in that it was bad in any context: Housekeeping. We were fortunate to have an extraordinary stewardess (Jocelyn) for the first 1/2 of our cruise and cannot say enough good things about her. She exemplified everything I would expect from a high-end (i.e., expensive) cruise (or hotel, for that matter) experience. She was friendly, attentive, efficient and professional. Unfortunately, our positive experience with housekeeping came to an abrupt end when Jocelyn fell ill and we fell into the RSSC Navigator housekeeping abyss. There did not appear to be any consistency to the personnel or the process associated with tending our cabin. The times, people and level of upkeep were all over the map. Worst of all, our cruise ended (literally, the last night) with no service at all. I happened to catch a stewardess in the hall tending another cabin (at close to 9PM) and asked if there would be no housekeeping that evening. To her credit, she looked embarrassed that I even need ask and inquired as to whether our stewardess had ever appeared. Of course, she had not (whoever she was supposed to be that night). Bottom line is that we received no housekeeping at all that night. We'd not been left with the door signs (in the room every night when Jocelyn was working) for indicating a desire for service and had called earlier in the evening (an 'interesting' process whereby you press the 'stewardess' button on your phone and await a return call) to request service; unfortunately, no response ever came from that. While we were not incapable of tending our own cabin and had no urgent need of any particular housekeeping service, this is one of the things that makes the luxury experience a luxury. Clearly, this left an incredibly bad taste in our mouths and a lack of desire to expend our resources on another RSSC cruise. Other areas that were not nearly so negative on their own, but paled in comparison to past RSSC cruises and that of Azamara were: Dining: The dining rooms (La Veranda, Compass Rose, Pool Deck and Prime 7) were all fine (not amazing, but fine). Room service, on the other hand, was spotty. On multiple occasions, when ordering a meal (breakfast, lunch and dinner at various points over the 10 days) and specifying that it would be for TWO guests, we were served without the 'extras' (i.e., utensils, napkins, plates, condiments, etc.) expected (and eventually, specifically requested) for TWO people. Additionally, unless specifically requested, food obtained from room service did not come with anything other than that specifically listed on the room service menu (also significantly abbreviated from previous cruises) - as an example, if you ordered soup, you needed to order bread and butter separately if you wanted them. Public Rooms/Cabins: The primary area of observation here is that the Navigator is ready for a bath. Carpeting was worn and stained throughout the ship and in the cabin. Activities/Excursions: While the few organized excursions in which we participated were okay (again, not excellent, just okay), they were disorganized. Delays were the standard (and not due to weather related issues as can sometimes occur and is entirely forgivable). Something that Azamara did wonderfully (and RSSC not at all on this cruise) was to have a local representative board the ship in advance of disembarkation at every port (often the night prior) to provide information and MAPS for that port. I found this to be extremely beneficial on those occasions when I chose to explore independently. Service: With the exception of housekeeping, service was very good in some areas and spotty in others. Again, not awful; however, my previous experiences with both RSSC and Azamara included consistently excellent service across the board. Value-for-Money: This is the biggie. I cruised Azamara (7 days in Italy on the Journey) in April of this year and spent less than half what the 10 day Navigator cruise cost (P.S. I cruised a single traveler with NO single supplement in an equivalent cabin). The ONLY difference for which I benefited was that of 'free' (higher-end beverages are not free on RSSC) alcohol. For those thousands of dollars, several people could not have consumed that much 'free' alcohol. Long story, short - this, in addition to all of the above, will be why my next cruise is on Azamara and NOT on RSSC. Read Less
Sail Date November 2011
My husband and I are 73 and 70 years old and have been on 55 cruises before this one on the Regent. Boarding: We arrived at the terminal at 11:30 AM but waited until 1 PM to board and 2PM for the cabins to be ready. Next time we will ... Read More
My husband and I are 73 and 70 years old and have been on 55 cruises before this one on the Regent. Boarding: We arrived at the terminal at 11:30 AM but waited until 1 PM to board and 2PM for the cabins to be ready. Next time we will arrive later. The Ship The Navigator is small and easy to "navigate" The pool is never crowded but the only "walking" deck is deck 11 which can be very sunny and windy as there is no cover. The Navigator Lounge (one of 3) is dark and small but specialty coffees are available after 7AM. The Explorer Lounge has space for dancing but during the day is filled with passengers partaking in organized games and is not available for relaxing and reading. The Library and Computer Lab are one and very busy as all who cruise over 21 days receive free internet use. The Navigator does not do well in seas over 5 feet. It rocks and rolls and creaks and squeaks. Eating in the Veranda on deck 10 is difficult during swells. Cabins We had a penthouse B which was very roomy with a wonderful walk-in closet, large bathroom with tub and glass enclosed shower. Many lotions, shampoos, bath gels,etc. are replaced with alacrity. Butler Teddy and Stewardess Yenti were fabulous. The balcony was small but adequate but starting to rust and show age. Dining We ate breakfast and lunch in the Veranda where selections were many and tasty. We found dinner there lacking. Compass Rose (the main restaurant) was excellent I am gluten free and was accommodated totally. Prime 7 (steak house) was just OK. Entertainment We found the entertainment lacking except for the resident singers and dancers. Many nights it was just one of them soloing. Not a whole lot of money was spent on entertainerment. Lectures by Terry Breen, Regent's resident authority on South and Central America was excellent . She was so entertaining and with her knowledge we yearned for her lectures not to end. We love to play bridge but one-half of the small card room was occupied many days by 6 Brazilian immigration officials going over our visas. (They totally enjoyed their 6 days with us!) There are not enough areas available for providing enrichment programs. Excursions One cannot complain because most are included in the cruise fare. We can only say that many of the difficulty ratings were misleading. Research by the excursion staff seemed non-existant. We would rather pay and get quality excursions. Disembarkation Completely orderly--everyone was off the ship by 9:30 AM. Most of the passengers were repeaters on Regent but many have not sailed on the Navigator, their smallest ship. Most said they would not sail on her again. Read Less
Sail Date November 2011
RE: Regent cruise Jan 20th from lima peru to Bueno Aires Argentina It is unfortunate that I cannot say Regent Cruise Lines is as excellent as they claim to me. As a matter of fact I am heartbroken that their head office is so ... Read More
RE: Regent cruise Jan 20th from lima peru to Bueno Aires Argentina It is unfortunate that I cannot say Regent Cruise Lines is as excellent as they claim to me. As a matter of fact I am heartbroken that their head office is so incompetent yet their cruise staff is so diligent and accommodating. How can 2 parts of a company be so opposite? Just for people planning future cruises with this cruise line I feel I should warn you of what happened to us so it doesn't happen to you especially if you are senior citizens My husband and I decided to take this trip about 8 weeks out from sailing. Of course I understand when you book this close to sailing, there will be certain things you need to pay extra for or cannot get. My travel agent told me the only way I could get transfers from the airport to the ship is if I book my flights with the cruise line. No problem I even upgraded to business class seats. They don't tell you ahead of time what your flights will be. You simply wait and see. My notice is posted on the website that my flight from Miami to lima peru leaves at 2 AM yes 2 Am. I immediately called and said this is unacceptable. Dogs don't fly at that hour. Surely there must be something more humane then that. Yes there is another option. IT IS THE FOLLOWING DAY(Which means I miss the first day on the cruise) and it is a 500 dollars deviation charge. After being totally shocked by this I agreed to pay it. We would now be leaving at 6;30 PM ARRIVING AT 1 AM LOCAL TIME. At that point I was also signed up for transfers from the airport to the ship(by the way I was told that if I didn't do the airfare and only wanted transfers it normally costs 700 dollars just for transfers which were no longer available-at 700 dollars you figure the airport is far away from the ship would you not?) My husband was very sick on the flight and very weak. I come out of the luggage area in LIMA peru at 1 am with a sick husband, wearing my jewellery(ASSUMING I WILL BE ESCORTED ONTO THE SHIP SECURELY)and there are hundreds of people waiting with signs to pick their people up. I WALK AROUND ENDLESSLY AND NOTHING WITH MY NAME ON IT. I EVEN SAW A GENTLEMAN with a REGENT sign for another couple who happened to be on my flight. I approached him asking if he knew where my driver was and he said no. I ASKED FOR HELP and he basically ignored me. AFTER A HALF AN HOUR I started panicking. I ASKED THIS DRIVER IF HE COULD TAKE US TO THE SHIP WITH THE OTHER COUPLE BUT HE REFUSED. He said if he did regent wouldn't pay him. This has happened to him before and the ship stung him. THE other couple even begged him to take us as he had an 8 seater van but he simply pushed me away and said no. We ended up taking a cab not knowing where we were going, how far it was and if we were safe. THE cab was so small all of our luggage was on our lap and all I could see out of the window was back road alleys and no other cars nearby. MY husband and I were petrified. HERE WE ARE AT 1 AM in a strange country strange language where safety is not well known and we have no idea where we are going. TO MY SURPRISE THE SHIP WAS ONLY 15 MINS AWAY FROM THE AIRPORT(HENCE THE CONFUSION FOR THE 700 DOLLAR TRANSFER CHARGE) we get out of the cab and it was a 20 dollar charge and there is no one at the gangplank to meet us. I HAD TO CART all of my luggage up the gangplank myself (AS MY HUSBAND WAS TOO ILL TO DO ANYTHING) and this is supposed to be a 5 star ship. SURELY THEY knew we were coming. BY THE TIME I got to the front lobby I lost my cool and freaked out at the concierge ERIKA WHO IN TURN was very supportive and caring. SHE TOO was embarrassed by what had happened to us and helped us immediately to our room. She agreed this is totally unacceptable and will have it investigated immediately. THE following day I saw a credit for 20 dollars on my room account. IT HAS NOTHING TO do with the 20 dollars. THIS cruise was over 35,000. DO YOU think a 20 dollar credit is really what I am looking for. ERIKA TRIED OVER AND OVER AGAIN TOemail head office to find out how this could go so wrong and to at least acknowledge the error and at least an apology or some kind of compensation as in fact I really did pay for the transfers when I booked the cruise. My point to writing this is if this had been an elderly couple there would have been a very serious tragedy here as they would have been left to fen for themselves and most of them either need care or are in wheelchairs.. Why wont regent acknowledge this problem and correct it??? When I returned my travel agent guaranteed me that she would make it right and that hasn't happened either. THIS LEAVES ME TO BELIEVE THAT regent just doesn't care about their passengers or their safety.. HOW can they keep charging these exhuberant fees and not recognize a serious problem and do something so it doesn't happen to another couple where the consequences could be a lot worse. Read Less
Sail Date January 2012
Our expectations were high, perhaps too high for our first Regent cruise. First, the good. The food is excellent. Cabins were kept clean, although ours did have a bad odor. Our cabin attendant was the best we have ever had. There were ... Read More
Our expectations were high, perhaps too high for our first Regent cruise. First, the good. The food is excellent. Cabins were kept clean, although ours did have a bad odor. Our cabin attendant was the best we have ever had. There were 40 kids on board but I hardly every saw them, and the ones that I did see were well-behaved. In addition to Americans, there were many South Americans and Europeans on our ship, leading to a nice mix. The lounge chairs were super-comfy, although it did get a bit crowded on our one sea day, particularly because the weather was so nice. Now, the not so good and why we probably won't sale Regent again. First, the ship is dated in nearly every way, particularly compared to some newer ships in other fleets. Elegant, but dated. Most of the common rooms look like a country club that hasn't been updated since the 80's. The saddest thing is the completely underutilized Deck 12, covered in outdated sport areas or hideous blue astroturf. Second, we ended up paying (a lot) for some of our shore excursions in order to avoid the excursions that had 30-35 people in each bus (with multiple buses going to the same location at the same time = crowds). Also, unless you are in a specialty restaurant, wine choices may not be satisfactory. Wine advice is not dispensed freely either, and we never saw a list of complimentary wines. We ended up paying for several bottles of wine. Many more common spirits are not included either (like Patron tequila). It is an expensive extra. They also won't have many of the new popular spirits such as Hypnotic, X-Rated or similar items, for any price. The cocktail menu is quite dated. The internet service is about 1/3 more expensive than on other ships. So, with the additional drinks and shore excursions, plus the internet bill, we had a bill at the end of the cruise that nearly equaled our bill on a non-inclusive cruise on other cruise lines. And, that is after paying a good deal more (twice as much) upfront. Air arrangements were not satisfactory (had us leaving the ship at 3:30 a.m.), so we had the extra expense of an air deviation, which also ended up not being ideal, particularly because Regent forced us to leave the ship (not just our room) by 8:00 a.m. anyway, resulting in a two hour wait at the airport to check-in, plus an additional wait for our flight. In addition, the pre-cruise hotel was not a good one -- not located near anything and horrible beds. There are five star hotels in Barcelona in the Gothic District, but the Rey Juan Carlos is not one of them! It was so wonderful to get on the ship and sleep in the awesome Regent beds. One word of caution. If you are new to Regent and sail for the first time, you probably will find a group -- perhaps a large group -- of passengers who have sailed on Regent an unbelievable number of nights. Many have been with Regent before it was Regent (when it was Radisson). Some of these passengers are wonderful -- true ambassadors for Regent. Others think that they own the ship and are not afraid to let you know it. We quickly learned that Regent "newbies" are simply a bother to this particular group and they don't like us on "their" ship. This group seemed upset that the ship was full. Many are downright rude in their ownership attitude, and this group tends to treat the staff like their children. This is our first experience with this type of cruiser, and we found them off-putting in major way. It probably was worse on this sailing given that it followed a transatlantic, and many stayed on for our cruise, but read the complaint in a previous review of one of the transatlantic passengers and you will see what I am talking about. That reviewer actually complained -- in a nice way -- that there were too many "new" people on the ship! That is the kind of attitude that we confronted every single day of the cruise. Plus, given that it is a small/medium sized ship, it is really hard to avoid the rude people like on the larger ships. Note to any rude long-time cruisers reading this: It is not your ship!!! You don't own it!! Everyone has a different experience. We saw wonderful sights and met wonderful people who are likely to become lifelong friends. However, the negatives and value, combined with the sheer volume of really rude fellow passengers who are long-time Regent cruisers, outweighed the positives, so it is highly unlikely that we will ever cruise with Regent again. Our two previous cruises were five star in nearly every way, so I don't see a reason to pay double for Regent. Read Less
Sail Date April 2012
This is our second cruise on the Navigator. We had some housekeeping problems on the first cruise but everything else was good so we decided to try it again. Embarkation was fairly simple and after having a glass of champagne our room ... Read More
This is our second cruise on the Navigator. We had some housekeeping problems on the first cruise but everything else was good so we decided to try it again. Embarkation was fairly simple and after having a glass of champagne our room was ready. Public rooms were nice and we really liked the library/computer area. The carpets throughout the ship needed replacing. Our suite had fresh flowers and was very clean. Our butler and steward were the best you could have and a credit to the ship but throughout our entire 11 days we had to call maintenance many times to fix the doorbell, toilet, shower for no hot water and door that kept flying open and broken balcony that rattled constantly and had to be welded. Lock on balcony door was rusted out so that door also rattled and would fly open in rough seas. The spa was small but the services were very good. My husband and myself enjoyed their massages. Prime 7 served a nice meal and the staff was very attentive, we found this to be the case with all the restaurants and room service. All of the restaurants were very clean with good selections. Shore excursions were ample and well planned. We were very pleased with the Alaska Chefs Table in Ketchikan and would highly recommend it. As to value for money we feel that the problems we had with our suite outweighed the other items. This is supposed to be a luxury cruise and when that term does not apply to your suite then Regent has a large problem. Our next cruise will not be with Regent. Read Less
Sail Date May 2012
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