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196 Regent Seven Seas Cruise Reviews

We took this transatlantic cruise from Lisbon to New York for two reasons. Our first cruise 16 years ago was on the Navigator so we wanted to revisit the ship. Our previous cruise was great and led us many years of wonderful cruising. ... Read More
We took this transatlantic cruise from Lisbon to New York for two reasons. Our first cruise 16 years ago was on the Navigator so we wanted to revisit the ship. Our previous cruise was great and led us many years of wonderful cruising. The second reason was the timing which was great for our purposes. This was an unusually early fall transatlantic leaving in October 6th. We were suprised to find the ship was old and tired and I think needs to be retired. The cruise lacked activities that we normally have on transatlantic cruises such as bridge lessons and organized bridge games. The only real plus was the guest lecturer that was great, For the most part the food was good, especially in Compass Rose. The crew tried hard and most of them, but not all, had a great attitude. The worst part was the entertainment. The production numbers were amateurish and our local high school would do a much better job. We had two guest entertainers that were ok but not great. The band played mostly jazz music which is not really suitable for dancing and did not create a good atmosphere for the evening. I am not giving up on Regent and we will book another cruise on one of their other ships. The Navigator just isn’t for us. Read Less
Sail Date October 2017
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we ... Read More
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we are experienced cruisers and favor Oceania far superior - more fun We are now cruising out of Sydney Nova Scotia to Halifax on Here is our 5 day review so far. We are in CODE RED and This is because nine passengers are sick with the flu They are sanitizing everything. Many services are shut down! The food is rushed, the waiters have too many tables the wine offered was Gallo or a lesser quality with few choices. They ran out of the Estancia Pinot Noir the first day and tried to serve a poor quality instead. Food is good but average quality and presentation. Excursions are nice although 2 months prior we booked them and were wait listed for all of them, The entertainment is wonderful although the ship public areas are empty and quiet unoccupied and dead as we saw few are sitting at a bar or dancing before or after the show at night. massages were $170 plus gratuity- way too expensive!!!! The fitness area had the water and drinks locked and bathrooms open with no towels due to the code red, steam room smelled of bleach as did hallways. The equipment needs replacing and has no fans and it is warm In there. ! There was not an attendant present Our cabin is nice with Great space.There is a rattle some nights and have to use earplugs Uodate - cruise is embarking in NY today . We missed Newport Rhode Island due to a ship being stuck in harbor. Our whole itinerary changed to an overnight in Quebec and no Prince Edward Island or Gaspie where we planned great fun excursions! 11 people Sick with flu -code red 8 days - no self service food, tables need spraying and no silverware, menus on tables, salt pepper have to be asked for and laundry, card room, library services- none! Read Less
Sail Date October 2017
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. ... Read More
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow. Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy. On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination. On the following afternoon, the ship was put into code red based on health code rules. 9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service. On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers. We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise. The amount offered is offensive so I would rather pass along the message DO NOT TAKE A REGENT SEVEN SEAS CRUISE THEY NO LONGER PROVIDE 5 STAR SERVICE Read Less
Sail Date October 2017
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back ... Read More
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back booking on Celebrity based on the desire and a promotion to try their “most luxurious cruise ship “ That said, expectations were very high. Embarkation was delayed for security reasons which slowed things down but we made our own way to our cabin. It can be called truly all-inclusive however there is a kind of a catch to that. We didn’t truly realize it till we were on board. For us, there was a distinct perception of a subtle Class tier structure. We should have spotted it when trying to pre-book the “free shore excursions.” Bottom line is the more you pay, the earlier the access to availability which if you book later in the season can limit your choices significantly and there’s not on board credit offered if there are no tours suitable for your level of excursion or capabilities. ( I should note at this time that we booked an Entry level stand by cabin and was offered an upgrade for a fee which we took advantage of, though it did not include the usual perks associated with it. Just the cabin. ) We also got the distinct impression that when we arrived at the main dining room and asked for your cabin number, I believe it displays more than who you are in the order of things. On a number of occasions we were lead to a table for two in what I’d consider the highest traffic area in the dinning room. By the Kitchen..... even though there appeared to be room elsewhere. In our opinion, for this level of cruising, should never be offered as the noise and related commotion makes dining quite unenjoyable. The time it took to order and move through course by course was very long as well. When we were offered a similar table a few days later, we declined and waited, then were seated by a window and the service was speedy to say the least. Thereafter, we always had an acceptable table which leads me too the phrase.... “squeaky wheel gets the oil” so to speak. NOTE: Our comments have no bearing on the staff. They do as they are instructed from above. The staff on the ship are exceptional in every way from attitude to level of service. Cabin stewards to food and beverage and guest relations. We have to single out two in particular who work in the lounge just outside the main dinning room. Maya and Oksana who bar-tend made us feel very welcomed and took a genuine keen interest in our daily activities when we stopped by. The food on the ship was pretty bland and average for the most part. Mind you the presentation was fine. Maybe my wife and I are a bit more picky than most but much of it seemed to lack the flavor we enjoy. Not something I expected as it didn’t live up to the level of quality this ship displays. Room service always missed at least one small item in our order and poached eggs came hard boiled. Omelets were ok and eggs sunny side up. The toast on the other hand was hospital food. We could get over that and laughed every time as the bread offerings in the various dining venues were far better and more interesting as I believed are all fresh baked. Oh yah… frozen French fries…. Not. We dined in all specialty the restaurants which were to us unremarkable. However, Sette Mari at La Veranda, which is Le Veranda by day, is the exception, offering Italian cuisine which we found very flavorful. We dined there several times as a result. NOTE: ask for seating outside if at all possible as the main room is much too noisy and sitting outside in the warm breeze is the best! The ship itself is to say the least, very beautiful. The main rooms, dining and artwork are all exceptional and tasteful. The pool is warm salt water and inviting. Great if you have a bit of joint pain. It truly is a gorgeous ship. No doubt about it. The crew are always doing touch ups at every port stop it seemed. For the shore excursions that we did have access to, these were handled very efficiently and Regent Staff and check in system was smooth and worked very well. The entertainment…. The technology on board is great. Good sound and great visuals. Two show productions stood out while the rest and guest artist were average. Again for this level of cruising it should be much better in our opinion. Also a bit more contemporary. A lot less old school.... less 40s and 50’s, not that there isn’t a place for that but something a bit more current would be nice. The entertainment in the lounges were good and worked well with a pre-dinner drink environment. Having been in sale some 30 years, a small personal comment to those in the luxury cruise ship marketing department. Never ever underestimate your entry level cruiser as they may be your next high end client just checking you out to get a taste to see if you walk the talk.... or the main stream couple who worked longer and harder for the same experience. In closing, we all experience the world around us differently and opinions will vary. Would we cruise with Regent again? Likely not, as we found main stream cruisers much more friendly, open and not as pretentious. In many cases its a better value. Read Less
Sail Date December 2017
The Ship: The hull started life as a Russian satellite tracking ship. It's beginning to show its former self. There was a lot of rust and despite a refit a few years ago, it's looking old. A metal flashing came off a stair when I ... Read More
The Ship: The hull started life as a Russian satellite tracking ship. It's beginning to show its former self. There was a lot of rust and despite a refit a few years ago, it's looking old. A metal flashing came off a stair when I walked up an exterior stair. I moved it out of the way so no-one would trip over it and reported it to the crew. It was still there at the end of the cruise. The cruise had ~360 passengers on board of a capacity of 500. The crew said it felt empty. I can't imagine another 140 passengers on the ship. The common areas were crowded in the evenings with 360 passengers and the dining rooms were quite busy. The Food: The food was mediocre and very rich. There was a sameness to the food that got boring quite fast. It was hard to get a simple, good salad. Most things had a heavy sauce. Considering the average age of the passengers, it seemed like the cooks were trying to kill off their clientele with cream and salt. Much of the food was bland, other than the salt. The wait staff was excellent and remembered preferences. They tend to push the wine of the day, but you could ask for a different wine. There were premium wines available for an additional fee. The steakhouse, Prime 7 was mediocre. The caesar salad dressing was a gloppy mess. The filet was thin and overcooked (ordered medium rare, came well done), the ahi was also overcooked. The Sete Mare restaurant served Cioppino that was very salty and very overcooked. My wife's sea bass was good. Room service was a limited menu and good or bad, depending on what was ordered. Coffee was inconsistent in quality. The Entertainment: With one exceptional show, most of the theater shows seemed like high school productions. There was a piano player and a guitarist onboard. They were personable, but after a few days, you had heard all there was to hear. Most of the music on board was geared toward people in their 80s or older. My wife and I are around 60 and the music seemed to us like the stuff our grandparents listened to. The in-cabin movie selection was excellent and varied. The internet: It's a good thing it was included in the price of the cruise, because it was inconsistent and cumbersome to use when it worked. The Service: The service was excellent and they seemed to be falling over themselves to make the passengers happy. They seemed genuinely concerned with doing their best. The excursions are weather dependent and it was winter, so some were better than others. The Ensenada trip to a closed off-season hotel was bleak. The pool was too cold to swim in and the place was deserted most of the time. We did a cruise to the Caribbean on the Celebrity Eclipse a few years ago. Everything about that cruise (except similar excellent service) was better—and at 25% of the price of this Regent cruise. Perhaps the NCL purchase of Regent is the reason. This is not the Regent of the past. Read Less
Sail Date December 2017
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. ... Read More
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. So this would make you think that you are getting really individual attention. We found that on this trip the staff would be very good at serving you some days and then on others they would walk right past you. My water glass would get empty and they would walk past you to fill the next table. Wine glass same thing. Breakfast coffee would be empty and you would have to wonder why sometimes they would fill it and other walk on by. Food has gone down in quality and taste to. Some of the staff was wonderful but on one occasion at breakfast we were made to listen to a food manager argue with a staff member. I don't go on a high end Cruise line to listen to that. The Mariner is going to be going for a refit in March but Oh my god!!! It was needed a few years ago. Why do they wait so long? The pillows had a bad smell to them and the cabin was so out dated. I hope they read this because when we spoke to our other cruise mates they all felt the same way. Regent you have a name that you want to keep. Read Less
Sail Date December 2017
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is ... Read More
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is friendly and the food is good. The only crew I'm not happy are the x-Eastern european ladies in the reception, they are never helpful, they are very inflexible and should be reminded of how much people pay on this ship. Because of the huge reductions in the price we paid for a butler but would not do this again as you don't meet the cabin stewards and don't get a chance to have a chat and whilst the butler was handy, it felt like there were a lot of interruptions when we tried to relax in the cabin. It feels like the standards have dropped a little since last time 2012, we didn't get a gift on the return home like we did the 1st time. The itinerary changed and we didn't go to Korea, this was disappointing but the extra stops in Japan were great. China was terrible, the organized tours were in dirty busses, the guides were obsessed with money, pretty much all they spoke about, forget about telling us about what the old buildings were. The trip to the Wall was badly organized, getting there only 1h before sunset and there are no lights on the wall, some older (but fit) people walked far and then struggled to return to the bus in the dark. The Chinese officials at the port treated the crew badly on the return to the port, they had them lined up for over an hour, not letting them board the ship for over an hour. A few people got an upset stomach after one of the lunches on the tours in china and on the whole, china is not a place I would go back to. A cold cruise was nice to experience, more energy to walk around the towns in Japan but you do miss out on sitting around the pool, swimming and drinking cocktails. Bingo was very disappointing as the entertaining crew did not promote and tell people that there was Bingo every sea day, they could have made a bigger effort. Regent cruises are very expensive compared to others so I don't think we'll be back, add to that the office in Sydney were not at all helpful or friendly, maybe they need a reminder that they are working for a 5 star company Read Less
Sail Date December 2017
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very ... Read More
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very good choice of restaurants. Because we were willing to share tables, we were able to dine in the specialty restaurants several times each. The main dining room was also attractive and well served. Waiters and wine stewards were well trained and friendly. Would not mind having the same crew on our next trip. The dining rooms did run out of grapefruits, blueberries and some other items, even though this was only a 2 week cruise. Booked another trans-Pacific cruise for the Navigator while on board Explorer to take advantage of some discounts. Cruise consultant needs some more training. Did not know much about the Navigator and did not quote the appropriate price. Our travel agent is fixing. Casino looked kind of dark and on most nights on this trip, not that much action. Spa is expensive and overpriced. Quality would have been good at half the price. Nice library, lots of small activities (sports, trivia, lectures, picture puzzles. Definitely an older crowd than any other line we have sailed. Read Less
Sail Date December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
Sail Date December 2017
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
Sail Date December 2017
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of ... Read More
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of semi-acceptable quality wifi/nternet acces. Slow, unreliable, unpredictable, unworkable and as frustrating as pushing a mule up a steep hill. And I don't think that those passengers who sprang for the exorbitantly priced "premium" packages had it any better. At least not the ones to whom I spoke. That really is a shame, because this cruise, otherwise, was thoroughly enjoyable, comfortable and just plain good as our last on the Mariner, several years ago. Good itinerary, good crew,, for the most part excellent food and good quality wines.. Accommodations perhaps beginning to show a bit of wear, but nowhere as bad as other reviews might lead one to believe. Our stateroom and public rooms all spotlessly clean and kept so throughout the cruise. Interesting excursions, especially the ones you paid extra for, such as the Isla Corazon out of Manta, all with uniformly informed, helpful and friendly local guides. (The kinds you are happy to tip well at the end of a tour.) Except for the frankly abysmal internet service, this would have been a five star cruise for us. All the more a shame because providing good internet access in this day and age - or not doing so - is a reflection of bad, penny-wise, pound-foolish decision in the executive suite at Regent. I would like to take another Regent cruise. But I've decided I will not do so until they bring their internet up to an acceptable standard. Read Less
Sail Date January 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
Sail Date February 2018
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance ... Read More
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance was not a Thai dinner. Getting back to Bangkok and to the ship was efficient but we arrived to the ship just prior to setting sail. Our room was across from the laundry. The depiction in their brochures does not show it directly across from the suite door but it is. You open your door to the open laundry room. Mind you, these are Penthouse B suites and the noise, smell and heat from the laundry room was a definite miss. Additionally, there is a definite vibration from the engine in the rooms and dining areas. So much, the liquid in the glasses moved from side to side. Dining was good at the specialty restaurants. Chartreuse is nice but the menu didn’t change. Same with Prime Seven. Compass Rose had some major issues this cruise. Basics such as sorbet served between courses and petit fours at the end were not offered. The food on occasion was cold. The lunches in Compass Rose were excellent. Just the dinners were below par. The entertainment was excellent at times and just OK at other times. The lectures were good but the Harvard Professor wasn’t knowledgeable about specifics for Regent. The shore excursions were hit or miss. There were many spot on itineraries and then you had the mediocre required gem store stop or government required museums and unappealing included lunches. Regent tends to charge for popular tours such as Valley of the Kings and Petra which defeats the purpose of an all inclusive. Service was lacking on this cruise. The cabin steward was not up to the Regent standard. Missing basics such as trash, time change notices and distribution of daily “Passages”. Overall, the service has declined from our past experiences in 2016(2) and 2017. Read Less
Sail Date April 2018
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing ... Read More
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing scenery and seeing landscapes you cannot see anywhere else in the world. It is pretty cool to see moose, bear, bald eagles, porpoises and whale living in the wild. We did the pre-Denali tour and our guide, Lane, did a great job pointing everything out and making sure we stuck to the schedule. He also gave great recommendations for restaurants and he does a nice job figuring out your likes and dislikes. A common theme to this review will be that I wish many of the tours were more active. I expected the hikes to be more challenging and that we would be outside of a bus a little more than we were. I wanted to spend more time in Girdwood which a great little town and the Hotel Alyska has a lot to offer. We didn’t have enough time there. We arrived at the Mariner on sailing day at about 3:30. The lifeboat drill was at 4:00 so there was very little time to explore. The Mariner is beautiful ship with great flow. It did not look old at all and I think it recently had been refurbished. Our cabin was a Penthouse level 1. Great size for two people. Plenty of room with lots of drawers and a good size closet. Although not as big as Oceania. Suitcases had to (and fit fine) go under the bed. Room was always clean and Butler was always available if we needed anything. Refrigerators always had plenty of soda and there was wine there as well. And beer. It was very comparable to the suite on Oceania Riveria. There was Lily express maker but no cappuccino maker like on Riviera. Also the afternoon canapés were always better on the Riveria. Restaurants and food were better than NCL, Royal Caribbean, Disney and Carnival. But not as good or as varied as the Oceania Riveria. There is one main dining room, Compass Rose, which has half the menu same every night and the other changes daily. Lots of choices. There is also La Veranda which is an Italian restaurant which has a set menu with some daily specials. In bed th restaurants Food was good, but not great. Desserts were almost always disappointing. Service for certain things was not good. Constantly had to ask someone to refill water glasses and at time difficult to find person for more wine. All were very pleasant. Tomas at La Veranda was the next waiter on ship. Very knowledgeable and friendly. Neither of those restaurants took reservations. However, for two nights we could not get seats at La Veranda at 7:00 because it was full. There are two reservation restaurants. Prime 7 had the best food in any steakhouse we have been on in any ship. Chartreuse, the French restaurant was very good as well. Unfortunately, with my class of Penthouse 1, you can only reserve them online at each one time per cruise before the cruise. On the second night I tried to book more nights and they were already filled for every night. Entertainment was basically 4 Review shows - Broadway, country, crooners, and a mix. Singers were very good. The dancers were fantastic. William was especially great. Really really amazing. Felt shows were comparable to Oceania. One show at 9:30 which was kind of late. Excursions were good but not for the younger generation. My wife and I are 50 and we had our 18 and 19 yo old children. We were all on Oceania last June touring the Mediterranean. We knew Regent was an older crowd but it was quite different than Oceania. Not sure whether that was because of cruiseline, Alaska, or being in May as opposed to June. However, even the tours that were the “most” strenuous were not tiring at all. Lots of bus tours and slow walking. We were hoping it would be more rugged and descriptions of tours seemed more active than they actually were. Alaska is beautiful and wildlife is incredible. Our biggest complaint was the lack of activities on the ship. No organized games except for one trivia each year. No real interesting lectures on any day. We all wished there had been lots more to do like there were every other cruiseline we have been on. Overall the Mariner is a great ship if you want to relax and drink and eat with a quiet group of people. And it is an excellent ship but probably would not cruise on Regent again. I think we will opt for Oceania. Read Less
Sail Date May 2018
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most ... Read More
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most passengers arrived later in the day but there was little or no food available as the Coffee Shop was closed and the restaurant only opened for restricted hours in the evening....when we asked at Reception we were told to go along the road to a bar that served food.!!!!! Not what we expected from Regent. Regent forgot to mention that the ship does not actually sail from Anchorage, but from Seward which is 140 miles away!! Yes there was a coach available (at an extortionate price)...but 3 hours on a coach was not the way we expected to start our trip. Embarkation was fast and efficient and the stateroom was almost what we expected....on previous Cruises our bathroom had a bath and a separate shower...not on the Mariner...a shower inside the bath....disappointing! There was bulb out in our Bathroom for 4 days and despite asking repeatedly for it to be dealt with, it never was. Food was acceptable ..all sounded and looked good but a little lacking in seasoning...just a little bland...perhaps 7 out of 10. Entertainment was surprisingly good for a small ship. The biggest problem was an outbreak of GI (Nora Virus) on board which shut down and curtailed many things. The Laundry, Library, games areas and food areas were all affected as, according Regent, the Virus could be transmitted by touching....however the Casino (which makes money for Regent) stayed open with people touching Chips and cards. I have since contacted Regent about this and received a very standardised response which did not answer my questions, and when I asked again for answers to specific questions...I have been ignored...no response at all and that is now well over 2 weeks. We always wanted to visit Alaska...just once, to tick it off our "bucket list", so this was a once in a lifetime Cruise for a Special Birthday which was disappointing and Regent's lack of responses are even more disappointing. Read Less
Sail Date June 2018
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The ... Read More
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The dining experience breakfast thru dinner was great. The cabin we were in was amazing. We chose the Grand Suite because of the additional space and amenities offered. It did not disappoint. Very comfortable, nice appointments other than a couch with noticeable staining on some of the cushions. Butler service was nice to have. We were able to have dinner brought in on two occasions. Shore excursions were kind of average. However, we did not utilize any of the "pay for" options. We decided to just do the included offerings. Being in a new port each day, with the exception of St. Petersburg which was two days, makes port time seem a little rushed. We would like to have more time in some cities such as Helsinki, or Bruges. All was going great, as we had come to expect from Regent. Then came final day on board. We arrived in Copenhagen at around 8 AM in the morning. This was the final stop were we were scheduled to disembark. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", no "thanks for coming". It was very clear that we were the "old cruise people" and "new people" were coming on board so pretty much "Get Off!". The bad vibes continued. We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 people going to the ship were checking out and 300 of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into town, hoping our bags would be retrievable when we were finally able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down. This whole last day process turned what had been an enjoyable cruise into a complete nightmare. This was not a cheap cruise for us, all in it was plus $40K for the two of us. For that kind of money you would expect more attention to details. We came away with a bad taste. We have since decided it is time to try a different cruise line. Hello Viking! Read Less
Sail Date July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
Sail Date July 2018
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked ... Read More
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked in Southampton. I had read the reviews relating to the Navigator regarding vibration and made a point of checking this out at the time of booking with regent as to how the Voyager fared in this department. Fine we were told, no problems, this turned out to be the hype and not the reality. Also be aware of booking direct and transferring the cruise to a travel agent. Regent had our card for paying the deposit and then out of the blue later took the remainder of the fare which I can assure everybody was not cheap. We had already paid the travel agent two weeks before. Regent apologised but it took some weeks before the refund was made to the card. Another point to keep in mind is the flight, business class included, well up to a point. The flight times are issued some time after booking and when our came in we were expected to fly circa 7am on the return which meant getting off the ship by 4am. The only solution was to arrive back into another airport i.e. out from Heathrow and back to London City. A nice pre cruise stay in Rome though in our opinion don't expect too much from the Regent ground staff. All ground transfer by way of coach so a lot of waiting around for everybody to be rounded up. No problem with embarkation or disembarkation and the one excellent point about the ship were the staff. All were everything you would want considering the work day in and day out for months on an end. We had on advice booked a penthouse 'C' cabin overlooking the stern. Good cabin though a little threadbare in places but clean and comfortable. That is till one lay on the bed which I dad for an afternoon nap. Vibration could be felt through the pillow and that was while in port. It got worse while underway with even the large mirror on the wall making noise as it shuddered. Spoke to the management but there seemed nothing they could do. This seemed to be a well known problem with staff. I wish I had been told and I could have sourced a cabin mid-ship or forward. I have had better food, what was served could either be suppurb or something one would expect from a motorway service station. The all inclusive excursions!!! We took the first one, tendered ashore, placed on a public ferry, inside as there was no room on the top, so views were limited, left ashore after a short walk with the guide to return in 90 minutes. Ferry back and wait in the sun for a tender back to the ship. We didn't bother with any more of their excursions. A week of poor sleep, okay food and do it ourself excursions all at a price where we could have gone anywhere. So fellow travellers, beware of the aft cabins, not just on the stern. We have been offered a small discount on a future cruise but I will have to read a lot of great reviews before taking advantage of it. Sorry Regent and all it's great staff but I would have to question the claim of being the Cruise Industry leader. as good as most and on par with some. Read Less
Sail Date August 2018
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
Sail Date August 2018
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less
Sail Date September 2018
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and ... Read More
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and hot; the one day we had a little time we went to main dining room, Arrived at 0815, had to flag down someone to seat us, waited for a server a while, finally ordered and it took until 0850 to receive our breakfast (excursion met at 0915) Food was not even warm, the dining room was not at all busy. Lunches at buffet were great, hot food, lots of variety, great pizza.......service was not the greatest there either, whether or not it was busy. We needed to catch a server's eye to get beverages many times Main dining room was OK....food needed to be much warmer, I had barely warm scallops, sides were not hot. We did complain and the chef did call us to apologise. Prime 7- nice atmosphere, excellent service food so so. Table for 6, 3 had steaks as ordered 3 did not Chartreuse - all was good Ship was OK Excursions were all outstanding! Our pre-cruise hotel was just OK Hotel Davina Caravel. Biggest problem was no US outlets, my husband uses a CPAP + phones needed charging. Fortunately the hotel store had 1 converter left in the store. That info should have been included in Regent information. I don't remember ever needing to write such a negative review Overall even with our issues, the itinerary and weather made it a wonderful 10 days Read Less
Sail Date October 2018
This was our first time on the Voyager, and it will probably be our last. The staff was, as always, wonderful. However, the service in Compass Rose was excruciatingly slow; so much so that we just stopped eating there and relied on room ... Read More
This was our first time on the Voyager, and it will probably be our last. The staff was, as always, wonderful. However, the service in Compass Rose was excruciatingly slow; so much so that we just stopped eating there and relied on room service and the pool grill for dinner. As others have mentioned, you had to ask for refills of water, wine, etc, and that has never happened to us before on any Regent cruise. And the food was just mediocre. It felt as if they were just using up whatever food was onboard before the ship got to Miami. Not impressed at all. The Cruise Director (not allowed to name him, but he is a fairly new CD, and perhaps that was part of the problem) was not visible at all on the ship, and when he was, he was rather stand-offish (I heard the adjective "arrogant" used more than once). The whole social vibe of the cruise was off; the members of the production crew were not very engaging (we've always enjoyed spending time with them during the social games, or after hours, but not on this cruise...they just didn't interact well with the passengers). There was no interaction between the Cruise Director and the Social Hostess, which is unusual. Just a strange, not friendly, atmosphere. We were very impressed with Terry Bishop, who was both a lecturer and singer/comedian. We were not impressed with the production shows, but this was the last cruise for that crew (their contract is up), and they all got off the ship in Miami, so perhaps that had something to do with it. The maintenance of the ship was poor. We heard several first time cruisers with Regent comment that it looked like Regent had stopped putting any money into the ship and was just biding its time until it could sell the Voyager. Crew members started painting and fixing the ship up about a week out of Miami...come to find out it was the first time the Voyager was going to be in the US in 9 years, and they were spiffying it up for the Regent bigwigs and/or the authorities in Miami. Too bad the paying customers weren't important enough for a spiffy ship (and yes, I got that info from a high level staff member). Captain Stan did a great job routing us around the bad weather and rough seas, but we did miss Madeira Island and Bermuda (the two places we really wanted to visit). He did manage to add on Saint Maarten, but it was just a short visit. However, it kept us from being on the open seas for 9 days straight. We love Regent, but did not book another cruise while on board. There was just too much off about this cruise for us to book with them again for a while. Hopefully this was just an anomaly and not the new norm...because they do seem to be moving more and more in the direction of NCL. Read Less
Sail Date November 2018
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, ... Read More
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, obtain a tablet umber, the proceed to cafeteria line and place order for breakfast or lunch. Self service only. Many times no clean tables available outside. 20 minute wait for hot dog or hamburger is unacceptable. Ice tea orders taken but rarely fulfilled. Combined liquor and ice tea orders seemed to confuse staff. Lots of service staff running around but little organization. All inclusive luxury does not include caviar. One dolop rationed at Sunday brunch ONLY. At other times caviar available for a charge of $100 to $175. Preposterous!! Embarkation a bit slow but acceptable. Disembarkation very smooth and fast. Only hiccup came upon embarkation where instructions sent us to wrong dock for boarding. Read Less
Sail Date December 2018
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. ... Read More
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. The bar and bedding were totally wrong as they must have mixed us up with another passenger’s requests. This was our second cruise on the Explorer having sailed on her two years previously. Throughout the cruise, our cabin stewards kept our suite in immaculate condition. Always friendly and cheerful. Our butler was okay, always very rushed.Except for bringing us room service for breakfast and canapés at 5 pm, we didn’t see or hear from him (nor did we really need him for anything). Unfortunately, our shipped bags didn’t arrive in time to make the ship’s departure. However, Executive Concierge Jeff offered us free laundry, a small OBC and 25% off of Boutique purchases of clothing and sundries. We very much appreciated that gesture on the part of Regent. (Our Luggage arrived one week later when we docked in Port Elizabeth). Overall, the ship is a delight to behold especially over the holidays with gingerbread decorations and Christmas trees everywhere. I was surprised to see so few children on board during this time. Those who were appeared remarkably well behaved. The fitness center and spa are top notch and spacious. No problems with any services received (except for the exorbitant prices). But, hey, it is vacation. We had several ports cancelled due to weather so destination services were quite busy handling the changes. I have to say they did a great job doing so and always with a smile. We weren’t impressed with the cruise director. You rarely saw her in public spaces except when it called for her presence. She didn’t engage passengers unless she was approached. I thought it odd that when she spoke to an audience pre or post show or other venues, she never made eye contact with the audience. She just focused on the microphone. Maybe I am just spoiled by cruise directors like John Baron who is certainly the exact opposite. Some folks don’t care about CD but I am one who believes he/she sets the tone for the entire cruise. Very disappointing.. And, front desk staff, what can I say...some, not all,were.just awful. I can understand the repetitive nature of the job can be stressful but rudeness is not acceptable at any time. Entertainment was good. An entertaining comedian and magician made for enjoyable evenings. We wondered why Regent provides the same shows such as Revolution and Paradis. We saw the same shows two years ago. And, can we get some classical entertainment? Many passengers spoke of their desire to hear classical music. In fact, we were traveling with an internationally known classical pianist who was willing to give an impromptu presentation in the lounge, etc.but were told by the CD that the dreaded “Corporate’” doesn’t allow. Finally, food and beverage. Sommeliers were excellent and always willing to find something you liked if not pleased with the daily offering. But, wait service was a real problem. I could not believe the inconsistency of service between restaurants and within restaurants. For example, Pacific Rim provided outstanding service and food on the 3 times we dined there. So did Chartreuse. However, Prime 7 provided the absolute worst service at both lunch and dinner (5 times). They were the worst when we sailed two years ago. Sad to see it hasn’t changed. Now, Compass Rose, is where we have the problem as it will depends on who you receive as a waiter. As this was a full cruise one couldn’t always sit in the preferred waiter’s station. I suppose the variation can be expected but we are talking about waiters who had trouble using the IPads when taking orders and claiming that certain menu items weren’t available. The biggest issue and most egregious was how they handled a food allergy issue. (I noted food allergies pre cruise) I am deathly allergic to red wine. I ordered a veal dish (no red wine sauce described on the menu) and when brought to me I asked if the sauce contained red wine. The waiter didn’t know but went to the galley to ask. When he came back I was told “ no red wine is in the sauce..” Great, I proceeded to take several bites and about 5 minutes later the waiter came rushing back to say that the sauce DID have red wine in it. Totally unacceptable. Fortunately, I only ate a small amount but it was enough to make me ill for 24 hours. I was assured that they would not make the same mistake again. The food and beverage manager contacted me the next day to apologize but she was so focused on saying that they didn’t have the allergy in their system versus the fact that the waiter made the error as noted previously by telling me there was no red wine in the sauce. (Thanks to the aforementioned, I did get to visit the medical clinic who provided great care. And, finally, remember the gracious offer of the 25% discount in the boutiques due to delayed luggage. It was supposed to be reflected on my final statement, but it wasn’t. No time on the morning on disembarkation to deal with it so will try Regent corporate. So, all in all, although I have 4 cruises booked on Regent over the next two years, I am going to have to think about sailing with them a little bit more once I am able to reflect on my experience as time passes. Read Less
Sail Date December 2018
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
Sail Date December 2018
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