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219 Regent Seven Seas Cruise Reviews

I have just been reading the advice on avoiding trips with children. The advice given is no guarantee as we found out and though a couple of years ago I thought I would share. We are keen to cruise again but our last experience made us ... Read More
I have just been reading the advice on avoiding trips with children. The advice given is no guarantee as we found out and though a couple of years ago I thought I would share. We are keen to cruise again but our last experience made us wary. We booked Regent Seven Seas and it didn't occur to us that people would bring youngsters - to be fair they were mostly probably 10 & above. Mostly they were American who, we discovered, broke up earlier that European schools.They were fairly well behaved but they do what young people do and spend a lot of time in the pool - jumping in and out and being of high spirits they were fairly noisy. As there was only one pool and it is quite small this restricted use by adults wanting a dip. Temperatures were the highest for 100 years as we sailed to Rome so it was very uncomfortable not to have an occasional swim. There is no time restriction for lane swimming to allow the use of facilities by all. So it was monopolised by youngsters most of the day. A few of us made for an area above the pool deck which was quieter and we were able to lay out and read in relative peace - although away from the pool. In feedback we made comment of this. People who had sailed with Regent before said they hadn't experienced this and also were unhappy - so booking a luxury cruise is no guarantee. I am surprised that Regent don't restrict the numbers as it does effect the dynamic, or consider some way that all groups can have a fair share of the facilities. We mentioned it on the feedback form and did suggest a 'spa' deck to allow a quiet area if needed. Despite the criticism and suggestion we didn't hear anything from the organisation. I am surprised about this as they are selling a' big ticket' item and loyalty should be important. We are looking for a cruise for 4 of us and this abiding memory makes us rethink our approach. We had a penthouse cabin with butler - that was well worth the extra. We liked to dine in the Italian restaurant which was a bit more intimate. The special dining rooms were excellent. We found the lunches below par. They seemed a bit "that'll do" especially the food on the pool deck. We certainly haven't been put off Regent but now are looking at other options when going back for our second experience. And wanted to make the point that just by choosing the luxury end of the market does not guarantee avoiding other people's children. Read Less
Sail Date July 2015
I recently returned from a 10-day Mediterranean Rome-Venice cruise. It met all my expectations and was a delightful and memorable experience. I have only a few complaints and none of them ruined my vacation. The best part of the trip ... Read More
I recently returned from a 10-day Mediterranean Rome-Venice cruise. It met all my expectations and was a delightful and memorable experience. I have only a few complaints and none of them ruined my vacation. The best part of the trip was the service. I wanted for nothing during the trip. My cabin steward brought me everything I needed. You could have anything delivered by room service. If you had complaints about anything, it was quickly addressed. Waitstaff in the dining rooms was always friendly (and was completely over the top in Signatures). We had assistance with questions or issues whenever we needed it. I have read mixed reviews about the food, but I had no complaints myself. Breakfast in the Coffee Connection was a bit lame, but I had delicious meals everywhere else. Maybe they weren't the best and most memorable meals I ever had, but nothing was low quality or poorly prepared. I enjoyed the meals I had in the pool grill (best burgers ever), La Veranda, Sette Mari, Prime 7 (amazing prime rib) and Signatures as well afternoon tea at the Horizon Lounge. All of the lounges were pleasant places to hang out although the mixed drinks often seemed a little weak. I can't make too many observations about the entertainment. I never went to the shows at night as I was usually too tired from daily activities to stay out late. I went to the karaoke nights, but the selection of songs available was really lame. The background music in the lounges was always pleasant and non-intrusive. I don't gamble, so I didn't spend much time in the casino. It is a very bland room without much going on except for slot machines and a few tables. I wasn't crazy about the pool. It's not very big, so if a few people show up and start congregating in the shallow end, it's nearly impossible to actually swim. It also doesn't have nearly enough seating. The sun beds are comfortable, but they take up way too much space. They should replace them with more lounge chairs. I didn't spend any time with the other recreational activities on board, but the kids I was traveling with had a lot of fun with bocce, shuffleboard, and the games available in the library. Excursions were mixed. In Sorrento I had an entertaining and informative tour of Pompeii. My tour of Taormina and the Greco-Roman theater was good, but a bit rushed. The shuttles from town to the ship are convenient and run regularly, so I was easily able to stay longer in places where I wanted to explore beyond the tours. The ship had very skimpy offerings in Zakynthos and Corfu, so I booked private tours for those (well worth the money). My walking tour of Bari and the cathedrals exceeded my expectations. Bari doesn't look that interesting from the ship, but it's a whole new world when you walk into the old town. St. Sabino and St. Nicholas are beautiful cathedrals. Montenegro was also very interesting and is a stunningly beautiful country. My guide was hilarious and I enjoyed my free sample of the local firewater (and dare I say they make better prosciutto than the Italians?) I was not very happy with my tour of Croatia. The tour was to Krka National Park with a side cruise to another town. The cruise and lunch took up way too much time and not very well planned. We went into the park, got on the boat and had lunch in the town, then went back by bus to exactly where we started, having to wait to enter the park gates again. We had almost no time in the park. I was anticipating some hiking (I even brought boots), but only had a short walk around one loop before having less than an hour to swim in the falls. I had a nice tour in Slovenia, but I was very disappointed that I could not go to Lipica. As a horse lover, the trip to the Lipizzaner Stud Farm was supposed to be the highlight of my trip. I was told it was there was no performance scheduled that day, so the ship canceled. Although I would have liked to see a performance, I really wanted to see the beautiful stables and grounds and meet the horses (and maybe see some of those black foals). My hop on/hop off tour was nice enough though as I explored one or two very pretty towns and had another chance to go to the beach in Portoroz. My final tour in Venice was also interesting as I went to some areas I wasn't familiar with and the gondola ride with the musical serenade was beautiful (although short). The gym was well-equipped with plenty of cardio machines and a decent selection of machine and free weight options. I had a very nice treatment at the spa (special pedicure) and the staff could not be nicer. There was a large selection of fitness classes daily, but I never went to any of them, so I can't comment. If you fall out of shape on this cruise it will be because you eat too much good food and not because you don't have any fitness opportunities. I had only two major complaints with the ship. The first is that there was sometimes a sewage smell in the hallway outside my room that occasionally seeped into my room. The cleaning staff tried to address it, but it never completely went away. I didn't smell it all the time though. I was also bothered by the fact that Sette Mari doesn't take reservations. It's very popular and if you're traveling with a large party as I was, they just don't have enough tables. My entire party did manage to get in there once, but it meant playing around with schedules and having a few family members "hold" a table for everyone else. Overall my cruise was a great experience. I enjoyed great food, drinks, and service and and had many memorable experiences ashore. I would definitely do this again. Read Less
Sail Date July 2015
We are long time Regent cruisers and do enjoy our trips. We have always enjoyed the excellent service and food. This year there was an obvious problem with the service. The current staff was wonderful and worked very hard but they ... Read More
We are long time Regent cruisers and do enjoy our trips. We have always enjoyed the excellent service and food. This year there was an obvious problem with the service. The current staff was wonderful and worked very hard but they needed more help. Some examples We had breakfast every morning in Veranda. We ordered cappuccino every day and it never was delivered until we had finished our meal. Why don't they have a machine in the kitchen? We arrived at Compass Rose at 7:15 for dinner. We let the staff know we wanted to be done in time for the 9:30 show. It seemed a pretty reasonable request but we missed the first 15 minutes of the show and never ate dessert. We had dinner in Signatures and the dirty dishes from our first course remained on the table for more than 15 minutes. We had pre dinner cocktails in the Observation Deck Bar. They had one bartender and 2 wait staff working. The bar was generally full and it meant if you wanted a drink you had to go to the bar to order it and go back to pick it up. I realize none of the complaints are earth shattering but it is a big slide for Regent. We heard several negative comments from other guests regarding the lack of staff. Regent positions itself as a luxury cruise line and they need to restore luxury service. Read Less
Sail Date July 2015
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and ... Read More
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and the like. I want to start with the good. The scenery is absolutely incredible and the Navigator's small size allowed us to get to ports that some of the larger cruise lines could not. Speaking of ship size, we loved the smaller number of passengers that allowed us to get to know some really great people. The excursions were very enjoyable and Regent had plenty to choose from. Kudos! My husband is a real foody and one of the reasons we chose Regent was that our travel agent recommended it for the quality of food. Our favorite was Seti Mari and it's great Italian fare but we kept hearing about how good their signature restaurant 7 was. Well, we were disappointed to say the least. Foie Gras was 1) not good, 2) a spec on our plate and 3) the accompanying wine was subpar to say the least. I believe they sell it at WALMART! With that being said, we did not go back to 7. Breakfast in La Veranda was very good. The entertainment was great and the Navigator Lounge was always a blast. I think that any Alaskan cruise is going to end up being pricey. Regent is no exception, BUT it is great not worrying about tipping or any added expenses because all that is paid for up front. That allowed us to really enjoy ourselves. Will we cruise with them again? Yes. But I hope that they read these reviews and adjust some of there ways. Read Less
Sail Date August 2015
The total cruise was very good, up to the expectation for Regent. Having spent over 400 nights on various of their ships, this did not alter my high expectations and observations. We had some bad luck with the weather, Hurricane edge ... Read More
The total cruise was very good, up to the expectation for Regent. Having spent over 400 nights on various of their ships, this did not alter my high expectations and observations. We had some bad luck with the weather, Hurricane edge off of Mexico-some deep holes in the water to go through- but the ships and crew seemed to handle it well-the guests were very quiet!. Jamie and Dana Logan were the cruise directors and keep things humming. Though we had to skip Cabo because of the swells, the rest of the trip was as promised and up to the Regent standards. The Destinations group reacted to challenges quickly and were very helpful in each of the ports. The routine of exchanging reservation slips for tour groups went well in almost all of the instances. This was my first time on Navigator, and at first was disapointed in the scaled down version from Marsiner and Explorer. Seemed that Main Street was Main Alley, but in retrospect, the compact style layout workes well, it was a surprise that all of the main public lounges are in the aft of the ship. No public areas in the forward portion so you could only see where you have been. The spa occupies these prime forward locations-maybe should be placed elsewhere and open to an observation lounge as on the their shops. The debarcation in Montreal was very efficient. All were off the ship by 9:30, which was a blessing. Would I go on on Navigator again??--Yes, I have booked an African leg in 2016 Read Less
Sail Date September 2015
This was only our second cruise. Our first was with P&O and although this cruise was far more expensive, as they say, you get what you pay for. What was really impressive was the way embarkation, tours and disembarkation was ... Read More
This was only our second cruise. Our first was with P&O and although this cruise was far more expensive, as they say, you get what you pay for. What was really impressive was the way embarkation, tours and disembarkation was managed, it was all very well organised. All the staff, without exception, were friendly and couldn't do enough to help. Being "all inclusive" it was really nice to be able to drink and eat what you liked without having to sign for it and there was no reluctance to give you what you wanted, as there is in some AI hotels. We had chosen a Penthouse suite which was really spacious with a very well stocked shower room and large comfortable bed - where the linen was changed daily. The only criticism was that the room at the side of the bed was very limited. The lounge area was an excellent size. We didn't make a great deal of use of our butler but he was friendly enough and provided our daily choice of canapes. We only dined three nights in the Speciality restaurants and we felt he could have been more helpful in that area. The only disappointments were that we left out Lesbos - because of the migrant problem - but spent the day at sea rather than finding another Greek island to visit (as the Silversea Spirit did) and that one passenger lift was out of action for the entire cruise. But would we travel Regent again - a definite yes. Read Less
Sail Date September 2015
This is our second cruise on Regent 7 Seas last year we took the Navigator on a 12 Day Alaska cruise with Oregon, Victoria and San Francisco at the end. We have been cruising since 1995 on various lines about once per year. After our ... Read More
This is our second cruise on Regent 7 Seas last year we took the Navigator on a 12 Day Alaska cruise with Oregon, Victoria and San Francisco at the end. We have been cruising since 1995 on various lines about once per year. After our excellent experience on the Navigator we decided to try a European itinerary on the Baltic. There were various special offers with this cruise with a 3 class upgrade and Business class air included. We had a D class Concierge suite which was the same level as last years cruise. Overall I would grade this a 4.5 on a scale of 1-5. The service, food and accommodations were all up to standard. Overall our experience was excellent but as with all cruises there were always a few small hitches and glitches that I would rate as momentarily annoying but not decreasing the overall cruise experience when taken in total. I will list a few of the short comings that we experienced. 1. The Pre-Hotel was not included since we received an upgrade was not part of our package. We felt we needed at least a day of jet lag down time we opted to pay $800 for the transfers and hotel package. The hotel The Scandic Copenhagen hotel which was supposed to be at least 4 star was at best 3 star. The rooms were downright bleak with two twin beds minimalist furniture, no closets and a tiny bathroom with no counter space. This hotel on Expedia was listed at $170 per night if we had booked separately. The restaurant while good had a limited menu and was quite expensive for what was offered. 2. The rooms on-board were not ready for almost 3 hours after we boarded and there was no one to show us to the suites. We were expected to find our own way and drag our carry ones around the ship. The luggage although they had possession of it since 11 pm the night before did not arrive till just before 7 in the evening. 3. The wait staff in the Compass Rose main restaurant varied as to their abilities. Being ignored particularly at lunch and breakfast was, at times, a bit tiresome. Also some of the waiters (especially the Eastern Europeans) must have smoked like chimneys in their uniforms as they smelled like an old ashtray when they came within 10 feet of you. 4. Most of the tours were very good and the guides were friendly but our Hermitage guide in St. Petersburg last job must have been in the Gulags. She was curt and took a school children’s field trip approach to the tour. We raced through the very crowded museum barely able to keep up with her. At the end of the tour the most important thing to her was our replacing the wireless headphone devices back in the holder wrapped up in the original plastic bag we were told very firmly we must not discard. We were so exhausted we cancelled the evening tour 5. The casino slots were mostly broken and the casino itself was tiny. The Positives 1. The restaurants were all excellent. The Compass Rose food was as good as the specialty restaurants. 2. The suites were well maintained, large with plenty of storage. The Stewards were wonderful and unobtrusive. 3. The high teas and pastries were superb 5 out of 5. 4. The ships operation by the navigation team was flawless. 5. Just about everything was truly included no nickel and dime charges for anything. 6. The entertainment was overall very good for a ship of the Voyagers limited size. 7. I had reason to use the medical service staff to have some stitches removed from an accident that occurred before the cruise. It was done without fuss and the charge seemed to be in line with what I would have paid at home. The overall experience was very positive and we would choose to sail Regent without question again. It would be hard for us to go back to any of the larger mass marketed ships again because we would be always comparing it to Regent. Read Less
Sail Date September 2015
We just completed a 12 night cruise from Amsterdam to Barcelona on the Voyager. Here is a brief synopsis - using Silversea (Spirit), Crystal and Princess (Diamond) for comparison. For perspective - you will find me in the gym, bar, ... Read More
We just completed a 12 night cruise from Amsterdam to Barcelona on the Voyager. Here is a brief synopsis - using Silversea (Spirit), Crystal and Princess (Diamond) for comparison. For perspective - you will find me in the gym, bar, restaurant or casino - not in the lectures, shops or shows. 1. Getting on and off is very easy - just like any similar ship. I can't say the same for Princess or similar lines. 2. Cabin - very comfortable bed and pillows, good staff and quiet - I like the Regent "touch" of offering bottles of liquor for the cabin. Good shower and water pressure - although the drain was slow when we first got on and we had to have it cleaned out. 3. Food - generally very good as is the case for all of the regular dining venues of the above cruise lines. In the morning I tend to go the buffet - which I will use for comparison. As between Crystal (best) and Princess (surprisingly good), the Voyager buffet is the most limited. If you like cheese and cold cuts - only one tray of yellow and white cheese and one tray of sliced salami. The breakfast service was relatively spotty and often there were not enough tables. We were seated promptly and efficiently in the dining rooms for dinner. Drinks came quickly when ordered. The coffee poured at breakfast is not good - which is not unique. 4. Bars - less ambiance than Crystal or Silversea - but the service was very quick - best of the three. The selection of liquor was also the best. That said, Crystal (I believe) gave special training to its bar staff and the overall bar experience was the best on that line. 5. Casino - slots (good selection), blackjack, 3-card poker, roulette and a small craps table. However, the casino only offered 1/1 odds behind the pass line (and come bets) on craps- so why bother? Note to Regent - make your casino contractor offer standard (5,4,3) odds on craps and you will have happier guests. Overall, the casino experience was good - friendly dealers etc. The casino was not busy. 6. Gym - good for the size of the ship. Two free weight benches and a bunch of machines. Interestingly, some must have carefully measures the actual weight of the free weights as they were labeled 23 lbs, 28 lbs etc. (not the normal round numbers). Top weight is 53 lbs. Note to Regent - there is no leg press, Smith machine (gym users know what that is) or anything else for the legs. Side note - I have never seen so many people carefully wiping down the equipment after each use. Of all, Princess had the best gym - larger ship. The Silversea (Spirit) barely had a gym at all. 7. Other - The bow deck areas of the ship are blocked off so you can't go right to the front of the ship to look out. The internet is only ok - just like the other cruise lines. Read Less
Sail Date September 2015
We had some doubts after reading several reviews regarding the ship, especially the availability of good wines by the glass and the standard of service. However once on board we had no issue with the quality of wine, when asking for ... Read More
We had some doubts after reading several reviews regarding the ship, especially the availability of good wines by the glass and the standard of service. However once on board we had no issue with the quality of wine, when asking for some other region of wine the staff were very obliging and delivered. The standard of service was exemplary apart from the shore excursion team who seemed to be less than well organised. We had an experience when trying to leave the ship for an excursion to the Bait Adam Museum in Muscat, Oman. The idea to get very one to arrive back to the ship allot the same time seems to be ridiculous, but thus occurred on numerous occasions. On this day we were being made to stay onboard whilst all of the retiring gets came aboard. The chief Security Officer when we approached him just ignored us. After some time we approached another Officer and complained to him, at this point he approached the security guy, who complained he was to busy! Well talking to certain cruises and taking his eye off the ball is not being busy. The excursions in general were not that good, RSSC call most of them Free, well there are not as they are built into the cost of your cruise, you have to pay more for like seeing Petra or Luxor. Most excursions were over crowded, only because the coaches were not spaced out enough between stopping points. Some of the coaches in some countries were in a poor state (Jordan and Egypt). Again for what the cruise cost should have been better. The cruise terminal at Safaga (Egypt) was the most horrific place to have to moor overnight. The ship was docked right beside a cement terminal, most of the time the wind blew this dust all over the ship, you could not get off and walk around. The security around the port looked pretty abysmal The tours to Jerusalem, docked at Haifa were excellent, the tour guides were switched on. Take a tour around Haifa as well seeing the Bahá'í gardens its known for the Terraces of the Bahá'í Faith, also known as the Hanging Gardens of Haifa, is well worth seeing. If you stop off in Aqaba make sure you do a tour as the town is very run down really, not much to see. Entertainment on board was not that good, if it was not for the Cruise Director Ray holding it together in would've been a disaster. One night there was entertainment by the ships main pianist, Deputy Cruise Director, and 2 cruise crew. It was embarrassing. Very monotone singing nearly went to sleep. The pre and post stay were well organised by RSSC could not fault the entire arrangements as we stayed over for 2 nights in Dubai. This place you must get round and see (not all in 2 days), however. We stayed at the `Dubai Hilton' staff and service plus room were excellent. So overall we enjoyed the SS Voyager ship, places we visited to see, drinks and the very good food, would we use RRSSC again, yes we would but it would greatly depend on the cruise itinerary. Read Less
Sail Date October 2015
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences ... Read More
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences involved, we can't really blame Regent for any of them. Yes, there was a gastro-intestinal virus that came aboard in Lima and persisted until the end of the cruise, BUT we do not believe this was the fault of Regent. People were continuously advised to wash their hands frequently, and especially after using the bathroom, or before eating. However we witnessed loads of people who chose to disregard this advice. There were also people who decided to ignore quarantine orders and go off on tours, and we personally witnessed one "lovely" person actually grabbing a handful of lettuce from the salad bar with his bare hands instead of using the salad tongs provided ... and one wonders why the GI germs persisted. The crew worked long, hard hours scrubbing every hand rail, door knob, mah jongg tile, dining chair, etc. etc. etc. in an effort to combat the germs, and we really don't think they can be held responsible for the continued contagion. Several ports of call were cancelled. Disappointing to say the least, but I really don't think you can blame Mother Nature (read "swells") for this. There would have been many, many more complaints if people attempting to board the tenders were pitched into the ocean!!!! We had a wonderful cruise. Yes, there were cancelled ports of call, reduced levels of service (although always delivered with a smile and charm), and bad weather, but one cannot blame the cruise line for these circumstances. Traveling always involves a certain amount of risk, unknown developments, and surprise hiccups. If one is not willing to "roll with the punches" perhaps one would be better off staying at home. Read Less
Sail Date January 2016
We are long time Regent guests and have been disappointed with our last few trips on the Mariner. We were afraid "Corporate Control" had taken over what had been a great vacation experience. This trip on the Voyager really ... Read More
We are long time Regent guests and have been disappointed with our last few trips on the Mariner. We were afraid "Corporate Control" had taken over what had been a great vacation experience. This trip on the Voyager really reassured us that all is well. We used Regent for our travel arrangements and it worked perfectly. We flew Emirates, which is so good and the airport pick up was quick and smooth. Departing the hotel in Singapore was well organized and quick. They staggered the departures every 20 minutes so there was no waiting to board the boat. Full marks to the chef. The food was very,very good and the fish was fresh and well prepared. The side trips were well organized and most trips had fewer than 25 people on the bus. The Smithsonian lectures were interesting and really brought us to speed on events in the countries we were visiting. I am really happy to write this review as my last two have not been so positive. Read Less
Sail Date January 2016
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was ... Read More
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was incredible. Even though it was a lower level veranda suite (#899) and at the very end of the hallway, it was huge, with a walk-in closet, bathroom with tub and shower, and plenty of room to lounge about. The bed was comfortable, although we did have to ask for better pillows. L'Occitane toiletries were wonderful. The refrigerator in the room was fully stocked when we boarded, but with selections we did not care for. But not to worry - our room steward, Jonell, was on top of everything, and had fulfilled our beverage requests within less than a day. He even managed to acquire a case of diet root beer (which is never available on ANY cruise ship!). In addition, there was a chilled bottle of champagne waiting, and bottles of both Baileys and a port wine were brought along with our other requests. Service on the ship was flawless. I think the word "no" must be banned from their vocabularies, as we were only told "no" a couple of times, and that was from the passenger services desk (asking for binoculars and for refunds for missed ports). All waiters were accommodating, even getting wines from other restaurants on request. As I said before, our room steward and his assistant were fabulous, and were able to find things the desk said were unavailable. The entertainers were even accommodating. We enjoyed dancing before dinner, and the band made the effort to learn the songs we'd requested. Ship personnel are encouraged to mix and mingle with passengers, so one gets to know both the other passengers and the staff, as much as you desire. No one was intrusive, but they were all friendly and available. The food was good quality, but did not vary much. Main courses changed daily, and rotated on a weekly schedule, but the supplementary courses did not change at all. There is no buffet at night, so the restaurants or room service are the only choices. One nice thing was that the menus for all restaurants are on the in-room TV all day, so you can at least see what's being offered. We had reserved the special dining venues (1 night at each) prior to boarding, but did not have much trouble adding nights as needed. The steaks were the best I have ever eaten anywhere. The wines were equally good, and included (which was dangerous for my diet). Included shore excursions were generally uninspired. Several were large bus tours, which were difficult to hear and see from. The smaller tours were better, generally, but the Tango Show in Buenos Aires was the absolute highlight, and was an included tour. Tours to lagoons to see wildlife would have been much better had I thought to bring binoculars. I generally book our excursions through non-ship sites, and found Regent's to be lacking overall. The entertainment on board was generally very good, and many were excellent. The lectures were variable, but we did thoroughly enjoy Terry Breen, who has quite a following on Regent ships. Production numbers were amazing, and the occasional comedian, musician, etc. were quite good. Now the disappointments - we had 4 tender ports, and missed 3 of them due to rough seas (2 ports) and a fishing net getting caught in our propeller (Falklands). The only tender port we actually made was in a protected cove so the seas did not affect it. The fishing net slowed us down so that we did not have time to get to the Falklands, and apparently there are no certified divers in the southern part of So. America. That was hugely disappointing. Sea days on Regent Mariner were boring. We had been accustomed to having so many options, it was difficult to fit them all in. The smaller Mariner offered primarily games (bridge, canasta, trivia) and a couple of lectures. A GI bug invaded the ship during our first week, and was quite persistent. Although I understand the need to follow CDC guidelines in order to wipe that bug out, the ship cancelled several things which did not make sense to us, and were never explained. For example, a wine tasting event was cancelled despite the fact that each participant had his/her own glassware and wines were poured by staff. The appetizers, which had been passed by waiters during the pre-dinner hour, were stopped altogether. The free laundromat for passengers was also shut and locked due to the illness. There may be an explanation for why this was necessary, but I never heard it. The poor quality shore excursions were the only other disappointment on our trip. Despite these negatives, we will give Regent 1 more try and see how they do next time. Read Less
Sail Date January 2016
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We ... Read More
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We booked this ship and itinerary because there really isn't much choice in the small ship market in the Caribbean. We really need the smallest ship possible for our mixed group of 5 including a 92 year old. Even after I booked the cruise I continued to worry myself by reading the mostly negative reviews, but taking them with a grain of salt! It did concern me that at one point I talked to a Regent rep about the reviews, and she stated that they never read the reviews! They stand by their product and reputation and don't care what people write. We had a mostly positive experience and really enjoyed certain aspects of the vacation. Even though tables can't be reserved at dinner, we went at 6:30 each night to Compass Rose and were able to sit at the same quiet table in the back with our excellent waiter Artiyun. We also greatly enjoyed noontimes at the Pool Grill although beverage service was spotty. Most of the time we simply walked to the bar and got our own drinks. The area in which customer service really broke down was the Destination Services situation. I signed us up - including our 92 year old - for shore excursions which were mostly bus tours. However, the walking distances from the ship to the busses was extreme and there was no assistance. It was hot and humid. Even much younger passengers were complaining. There were no golf carts or other assistance. In one port we asked the Destination Services hostess who was actually on the excursion with us for assistance in finding the golf carts (which we had seen around) for travel back to the ship and she stated that they were not her responsibility and she would not help. Finally a fellow passenger commandeered a policeman to have a golf cart come for a few of us with the promise of $20! In another port, the Destination Services staff person who was with us stated it was her first time in this port and she did not know where the restrooms were located, leaving us all with an uncomfortable 1 hour "shopping stop" with no restrooms. In another port, we were told that Regent would not allow their wheelchairs off the ship and the golf carts were not available - then we saw the neighboring Saba ship with many golfcarts marked with their banner, shuttling their passengers to the busses! Finally, the trip to Blue Lagoon to the Sea Lion Adventure was a disaster. We had taken this trip to do the dolphins 2 years ago and it was great. This year, because I knew the walking distance to the ferry was extreme, I sent our 92 year old ahead so he could walk at his own pace while I waited in the lounge for the trip tickets and the tour to be called. I even told the Destination Services staff this was my plan. When the tour was called and I had the three tour tickets, the tour operator would not give me all three wristbands. I had to run all the way to the ferry stop, get my father and husband, and walk them all the way back to the ship to get the wristbands. I almost cancelled the whole affair at that point. Finally about midway back the tour operation acquiesced and gave me the wristbands so I could get my father back to the ferry. At Blue Lagoon, we had about 5 minutes with the sea lions, then spent a very stressful and hectic hour trying to get the photos. It was chaos. When they called the 4:00 ferry I was still waiting in line. My husband told me to just get my money back, but the line at the cashier was too long to even do that. The ferry was overcrowded, and if we had not make it on this ferry, we would have been late to the ship. This is an excursion no responsible cruise line should offer to its passengers. It is indeed unfortunate that these type of experiences tainted an otherwise fairly successful trip. Read Less
Sail Date February 2016
I know this is over a year writing this review but it is something that still annoys me .went as a party of 6 to experience the new explorer .The ship did not disappoint staff were really helpful and the staterooms were top of the range ... Read More
I know this is over a year writing this review but it is something that still annoys me .went as a party of 6 to experience the new explorer .The ship did not disappoint staff were really helpful and the staterooms were top of the range and the beds were the most comfortable i have slept in. unfortunately the 2nd day my sister slipped off the steps on the tour bus and was in a lot of pain. she knew it was serious and when she saw the Doctor the following day he only looked at it and gave her a painkiller and a support bandage. even though her foot was black. she had to request an accident form she was not helped at all during the rest of the cruise. we discovered later after complianign to Regent they do not like criticism this would not stop me going with Regent again but has marred our view on the treatment and customer care Read Less
Sail Date April 2016
We choose this cruise because it was inclusive,cruise,food,drinks,tours and tips.The ship was also mid size only 700 passengers. The service was good but the tours where not very organized and not worth the money. We usually cruise ... Read More
We choose this cruise because it was inclusive,cruise,food,drinks,tours and tips.The ship was also mid size only 700 passengers. The service was good but the tours where not very organized and not worth the money. We usually cruise Princess and have always had a pleasant experience. The only exception would be their cruises are far more packed with people. Once you get over the crowds the rest is fine. We would not spend the very high price to cruise Regent again, it is not worth the huge difference in price. I guess we don't feel the need to be treated like the King and Queen of the cruise, just good service and a fine experience is all we ask for in a cruise, and of course the venue. The cabin was no bigger then the cabin in the Princess,and in fact the cabin seemed to be not as well laid out. It was clean and had some nice complimentary room drinks and fruit, it also had a King bed(nice touch). The food was usually very good and the service was good, however, you had to wait for a table most nights and the setting took over a 1.5 hours to complete. Read Less
Sail Date April 2016
We chose this cruise due to its interesting and varied itinerary - one of the key benefits of cruising is if you don't like the port much, just hop back on board and vow not to return. As we had not been to many of our ports ... Read More
We chose this cruise due to its interesting and varied itinerary - one of the key benefits of cruising is if you don't like the port much, just hop back on board and vow not to return. As we had not been to many of our ports previously, as the cruise title 'Taste of the East' suggests, this was our sample opportunity. A precruise (or post cruise) trip to one of three destinations was included as an incentive and we were drawn to the Angkor Wat option. This was our first trip on the Voyager; our previous two cruises were on the Mariner. We have not travelled on any other cruise line. Both ships are due for major refurbishments soon, so I am tempering this review with this in mind. The standard cabins are more generous than the Mariner and at 28 sq metres are very spacious. There were a couple of 'quirks' like the position of the make-up mirror and it was a bit tired but very comfortable. The bars and lounges less so: there is one less lounge than the Mariner and it was noticeable. The poor guitarist usually had to play in the atrium as there was no lounge for him – you felt like tossing him a coin. In addition, the common areas such as the library and coffee connection were on separate floors which did remove the lovely flow the Mariner has. But really all retained the classy relaxed vibe Regent are noted for. The baristas try and make a decent coffee but they have not been trained well. With Regent trying to move their market into a more global audience, better coffee and loose leaf tea should be a must for a luxury brand. Meals were of the usual high standards; there was only one repeat night and only once did we sit in the main restaurant Compass Rose wondering if we were invisible. It was hot, so generally we didn’t eat outside at lunch at the pool grill, but inside at La Verandah or Compass Rose and that brings me to my main gripe. This tour was an interesting mix of the East and the Middle East. BUT this part of the world has three seasons: warm, hot and wet. We arrived at the end of the hot. And it was hot – even for Aussies like ourselves. The poor North Americans – especially those of more mature years - really suffered. We had tour guide after tour guide in multiple countries tell us this was the last tour of the season and they were about to go on holidays themselves; if Regent hadn’t contracted them they would have left weeks ago. In addition, we arrived in Burma in the middle of the water festival. This meant many venues were closed and those open were jam packed with people as it was a public holiday. The world famous Scott Market was shut the whole time we were there. A few months earlier start time would have made for a better all-round cruise in this location. I’m sure Regent has received many comments in regards to this (including me on my comments card) and of course, I can’t comment on the logistics of cruise planning, but they do need to know it was an issue. An elderly woman had to be taken off the ship in Goa due to heat exhaustion and renal failure leaving her (not related) travelling companion very distraught as she had to remain on board. A couple of ports probably need a rethink. We had a very busy itinerary and this allowed for very little down time, shopping or just pottering. The ports were often a long way from the destinations and this meant you were unable to spend a spare afternoon visting these safe locations at leisure. Most of the ‘acts’ brought on board were fairly ordinary (the pianist was an exception) but the in house entertainment troupe were great and very friendly. The Jean Ann Ryan group will be replaced by the NCL in house group soon so it's yet to be seen if this is a move for the better. Of special commendation was the effort that was made to hold an Anzac dawn service for the 44 Australian and NZ passengers plus the 6 Australian crew members. The Vegemite sandwiches, scones and Lamingtons would fail at a Country Women's Association stall, but the effort was truly appreciated. Talking of passengers, a mention should be made to Regent of the changing nature of their passenger demographics. More than 50% of passengers were not from the USA or even Canada. We met Mexicans, there was a group from Portugal etc, etc. At the Seven Seas Society party, this global expansion was feted, but the on board experience is yet to reflect this. There were 2 Smithsonian lecturers on board: one who quickly realised his audience were global and adjusted his style accordingly though his personal beliefs and self-promotion of his books continued. The other presenter should not have been hired by Regent. Her speciality was medieval music and her lecture on linking oceans to music was just an embarrassment - people walked out in droves. I think Regent should rethink this Smithsonian program linked to PBS. With 50% of passengers not knowing what PBS is, it might be time for a review. Regent's passengers are in general well educated and take the lectures seriously - they should at least be relevant to to the destinations. As always, Regent's main strength is its personnel. Without exception, the crew at all levels were warm, efficient and went out of their way to give personalised service. With the impending launch of the new ship Explorer, there were some new faces on their first contract, but as they were paired with more experienced staff, there was minimal impact on operations. We found the Destinations staff particularly helpful with all tours well organised. Ports - Good and Bad Singapore The precruise hotel was the Regent - comfortable if not a bit bland. Emarkation was accompanied by a noisy colourful Chinese dragon troupe. Siem Reap (Cambodia) This was our included pre-cruise side trip. Apart from being too late in the year - it was very hot and dry - we enjoyed this very much. The hotel Borei Angkor Resort and Spa was a very special base for our varied and imaginative excursions. Port Klang (Malaysia) We opted for a trip to Malacca; it was a long way for a so so destination. Those who opted for a Kuala Lumpur trip were not that positive. Penang (Malaysia) Most enjoyable - pristine beaches and classy establishments. Phuket (Thailand) Good excursions, positive feedback. Small stalls were set up next to the ship by local traders for those essential souvenirs. Pha Nang Bay was a true highlight. Yangon/Burma (Myanmar/Burma) A fascinating destination. Timing was poor and tours had to be cancelled due to the annual water festival. We loved it here and although the port was a little way from most tour locales, it was well worth the effort. Meditation with monks including a shared breakfast was a surprising delight. The Shwedagon pagoda is amazing. Our personable guide suggested everyone should visit now before Burma becomes Thailand:). Cochin (India) A surprisingly delightful location - the Kerala backwaters tour with an Indian lunch was fantastic. Mangalore (India) Interesting, but could have been missed and no-one would have cried. Goa (India) A bit disappointed - maybe we took the wrong tour. Mumbai (India) Just wonderful! We did the 'Old Bombay with lunch' - the only tour we paid for. Was worth every cent with a fabulous guide and an interesting and varied program. Muscat (Oman) A change of pace and very interesting. The souk was touted as a highlight, but was a bit disappointing. The dhow excursion was fun. Fujairah (UAE) Despite the enthusiam of our guide this destination was of little interest to us. Basically a fuel storage area for the UAE. I guess it was great to hear the history of the culture of the UAE in context, but some of the stops were for 'comfort' only. Abu Dhabi (UAE) We just shopped - it was certainly easy and safe to get around on the Regent provided shuttle bus. Dubai Disembarkation was a breeze. We arranged an 8 hour private tour (driver and guide) for LESS than the cost for Regent's port to airport transfer. Passengers with later flights should consider this. Read Less
Sail Date April 2016
We chose this cruise because of the itinerary and date together with value for money. We had been to Alaska some 18 years previously on Holland America. There is no doubt that this ship,and the suites look tired and need updating ... Read More
We chose this cruise because of the itinerary and date together with value for money. We had been to Alaska some 18 years previously on Holland America. There is no doubt that this ship,and the suites look tired and need updating however everything worked in our suite but the shower in the bath was difficult to get in and out especially if the ship is rolling in rough seas. The steward service in the cabin was very good with no issues over cleanliness. The service in the restaurants was hit or miss and although there were plenty of staff they seem to need more training especially in Prime 7. Overall the food was very good but there is attendance to serve hot food not very hot and at times on cold plates. The excursions which were were very good though on tendering ports the wait was sometimes long. The embarkation in SF was in in an old warehouse, no seats, not good enough for a 6 star cruise. The disembarkation was a shambles on the ship with impression that all they wanted to do was get rid of you. On arrival in the Vancouver terminal everything was very smooth. One of the this cruises disappointments was the relatively long distance away from the Hubbard glacier the ship did approach. Read Less
Sail Date May 2016
Rating the overall experience with Regent is difficult because pre cruise wise I would give them zero but once on board it was very good. Pre cruise I had great difficulty getting any answers or sense out of them via the phone line ... Read More
Rating the overall experience with Regent is difficult because pre cruise wise I would give them zero but once on board it was very good. Pre cruise I had great difficulty getting any answers or sense out of them via the phone line whatsoever regarding anything whatsoever. infact half the time the phone operators knew less than me!. It was totally hopeless trying to get our second Prime 7 reservation which we were entitled to so I gave up. My flight upgrade, by the time I had phoned them about 10 times they agreed I could book the seats and were VERY LUCKY to get the last 2 window seats even though I had paid for them WEEKS BEFORE they wouldn't let us book the actual seats till it was almost too late. My excertion to the Alaskan Wildlife Centre, they fobbed me off for months until it was too late to do it ourselves. The spa, although it is a seperate company its still on their ship, we gave up and din't bother in the end after trying for weeks to get a reservation. Final icing on the cake was when they took us to our overnight hotel promising our ship boarding details would be in place and they weren't!, next morning we still had no idea how / when we would be getting to the ship. Bad review over, once we got onboard it was all pretty good but the pre cruise experience is enough to put you off boarding! We stayed in a basic cabin and found it very well planned out and 100% practical ,everything in the right place, plenty of hot water, plug sockets and mirrors in all the right places, tv that swivelled to bed/ sitting area etc. Restaurants, we really didn't take to the chaotic / confusing set up on deck 11. Sometimes buffet sometimes a la carte, sometimes people dining on the pool deck outside took up all the seats. Things in life just need to be clear to me and it just irritated me up there because I was never totally clear exactly what was going on!. Compase Rose, simply loved it,we were seated at our own table and knew exactly where we were up to. Food was consistently good. Signatures. to me french food is the best in the world yet I felt the menu lacked imagination, flair and enthusiasm, this restaurant should be soooooooo much more exciting, what a shame, staff were great though. Prime 7, well when I heard the best restaurant was a steak house I was shocked!, abit like saying the no 1 restaurant in the UK is a fish and chip shop, so I wasn't expecting much!, anyway as it goes the food was very good and so was the service. Trips to shore, generally very well orgonised although many of the best ones were payable. Embarking took longer than it should but disambarking was quick and well orgonised and the complimentary tour put on for those of us with late flights was much appreciated and very good. Entertainment etc,we aren't fans of sea days, we are more destination focussed cruisers but I think there were shows, lectures, bingo, trivia etc (usual stuff) Value for money, I don't know if we saved anything by booking an all inclusive cruise but it was great piece of mind knowing we didn't need to mess about with tips, drinks packages etc and we did have a zero bill at the end. We also met some wonderful staff and wonderful fellow cruisers, really nice people on this ship. Read Less
Sail Date May 2016
We landed in Anchorage and bused to the boat! What appeared to be a two hour bus-ride became a scenic tour with a very witty and knowledgeable driver. Arriving in Seward we were greeted with champagne, smiles and more champagne. Our room ... Read More
We landed in Anchorage and bused to the boat! What appeared to be a two hour bus-ride became a scenic tour with a very witty and knowledgeable driver. Arriving in Seward we were greeted with champagne, smiles and more champagne. Our room was inviting, well laid out in-keeping with a luxury experience. The common rooms were all equally well laid out, well kept and luxurious. The food was generally very good. Especially in the Signature Dining Room. We got to eat there twice and both times were over the top. Overall in the other venues the cuisine was a little "dumbed-down" in terms of taste.I suppose that this was due to trying to cater to a wide swath of humanity (at least the well off swath). The crew were amazing. They were uber-friendly, knowledgeable and eager to please without any sense of forced "creepiness". We did not get involved with any of the ship-board activities. So can't really comment on them. We did do the Spa thing. Again, another great experience. The excursions were not in-keeping with the level of the cruise however. Some, like the gratis Ocean raft adventure were an exhilarating thrill ride filled with sea otters, puffins, remote islands and eagles. Others, like the paid Jet Cat Beach-combing trip in Sitka were a total waste of time and money. Tiny island filled with sharp rocks, broken shells and little else. We did see over our seven days; whales, dolphins, seals, sea-otters, puffins and eagles. But no bears or moose! The wild life have their own itineraries!!! Alaska is not a zoo. Sort of a giant theme park though. Read Less
Sail Date May 2016
1. Anchorage - Hilton is average and why bother with that breakfast on the 15th floor before the shuttle. Just a miserable bacon and eggs with some bakery items and terrible fruit. That is not a great way to start a cruise. If you are ... Read More
1. Anchorage - Hilton is average and why bother with that breakfast on the 15th floor before the shuttle. Just a miserable bacon and eggs with some bakery items and terrible fruit. That is not a great way to start a cruise. If you are going to offer this (and I really did not even expect it), just let people go to buffet downstairs which is much better. We did the coastal bike trail - great easy cycle and highly recommended 2.Ride to Seeward and boarding: great scenary and effortless baording to be greeted by lovely lunch buffet 3. The Ship: fantastically looked after and maintained. Rooms very good size and loved walk-in robe. OH did not care for shower in bath Excursions: can really only book one/day online but can add in extras when on ship but it does make it quite hectic and not relaxing 4. Hubbard Glacier - was a brilliant blue day, got very close and saw lots of calving and heard lots of noise 5. Sitka: we did the kayaking which was fun follwed by the Sea Otter and Whale quest, also good and saw them both, but maybe a touch too long 6. Juneau: poor weather and the helicopter to the glacier and dogslied was cancelled so we did the Glacier Gardens and walk to Mendenhall Glacier (all one tour, about 3 hours) both fun - Glacier Gardens could have been shorter as they left us in the souveneir shop for too long at the end. Would have preferred more time at the Glacier - we hiked to the waterfall but would have also liked time to go into the exhibit 7. Skagway: White Horse secenic railway. Great scenary but one way would have been enough. Probably would have taken the Glacier helicopter ride if we had the choice and knowing what the railway was about afterwards. 8 Ketchikan: Lovely town. We did the rainforest walk - quite gentle stroll, great guide, lots of flora but no fauna. Loved the town though 9. Food:Average to good. I felt the speciality restaurants were overrated. On our recent Celebrity cruise, the French restaurant was significantly better. Buffets were average. Loved the outside BBQ for lunch 10. Service: Very very variable. Some good and some terrible. Items ordered for dinner never arrived, rice arrived about 30 min after main course. Sodas ordered never arrived multiple times. One server wiped crumbs off the plate in front of me with her hand before giving me the plate. Food was constantly cold despite numerous entreaties. There were a couple of outstanding servers though. Summary impressions: Go later in the season for more wildlife - we saw no bears. Loved the all inclusive nature and not having to pay or swipe cards. Service needs major improvement. I would go on Regent again. Read Less
Sail Date June 2016
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration ... Read More
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration issues. I have previously avoided this ship as she is a bit old and not purposely made for cruising but now she is in the Med I had little choice as we are off long haul for a bit. I logged into my Regent account immediately after booking and I was surprised to see a cabin had already been allocated. Normally this would be done a couple of days out from sailing. The cabin allocated 531 was one we would have refused had we not booked on a guaranteed basis as it was right on the end next to the stairs, entrance to Compass Rose and a WC. We did complain to Regent via our agent but we didn’t really expect any change and we didn’t get any. It does strike me that maybe Regent are using the guaranteed basis (at least on this ship) to get rid of cabins no one else will book. We won’t book that way again on this ship. Around 6 weeks out from our trip we received an email from Regent via our agent asking us if we would like to swap onto one of around 5 other cruises. This email offered the alternative cruises at the same price as we had already paid in full plus cash back and a suite upgrade. We chose the cruise which was very similar to ours but two days longer. We were offered an E suite having booked a G on guarantee so jumped at the chance. So that is how we came to be on the Malta to Venice cruise departing on 13th June 2016. We were booked on a fairly late Air Malta flight by Regent and arrived at the ship around 16.40. We met the Regent rep in the arrivals hall and along with 1 other couple we were asked to make our way to the car park and take our own luggage. Not a 6 star start to the holiday? We travelled in a rather shabby Mini bus which stunk of cigarettes but fortunately the transfer is short. The driver said he would deal with our luggage when we arrive at the port and we took our hand luggage into the check in hall. Having got our suite cards we were pointed in the direction of the ship but no help was available again to take our hand luggage. When we got on board and through the security there was no one to welcome us on board except a rather bored looking wine waiter who offered us a half glass of warm champagne. He was more interested in chatting to another crew member who had just come back from a shore trip. No one gave us help to find our cabin so we wandered off still with our hand luggage and found it ourselves. Just time for a quick unpack and shower before the lifeboat drill which of course no one had told us about? We had booked one night in Prime 7 in advance and as we normally do we ordered the Fillet Mignon but although it was well cooked it was rather tasteless. On our second visit it was much better. The food in general was good with no complaints. There is of course no Signatures Restaurant on this ship which we missed. Mobility scooters have landed!! There were at least two on this cruise. I have no problem with disabled people on the cruise but I do wish they would consider other passengers and not drive fast expecting everyone to get out their way or park them across the pool bar making it impossible for others to get to it. Our suite Fridge was not re stocked with beer and soft drinks towards the end of the cruise for some reason. We ordered Room service one day but as we entered the bay of Kotor before it arrived we went up on deck. They didn’t leave our breakfast in the cabin as we weren’t in but put a message on our phone so we gave up and went to the buffet. The cruise director was friendly enough but it would have been good if he had given more information on when was a good time to be up on deck such as Kotor and Venice. The excursions were good but the numbers on each trip are creeping up with some having well over 30 guests. This not really a problem but you do need radios with large groups so you can hear the guide. We did have them on some tips but not all. The refurbishment in April has improved things but there was still some work ongoing at the end of June. Our cabin had a few poorly completed trimmings but generally it was ok. Paint was flaking off the balcony doors and of course made its way into the cabin on our feet. In two ports we couldn't use the balcony as the crew were painting the outside of the ship from a cherry picker on the quay!! Given the ship was in dry dock only a matter of weeks before I can't see why this was necessary? The new larger table makes it difficult to get to the couch now but it does give a lot more room for food and drinks. The bathroom now lets the suite down as looks a little tired and the grouting and bath sealant needed redoing. Stocking of provisions seemed to be a problem on this trip for some items such as some breakfast cereal and certain beers. We also ran out of the New Zealand Sauvignon Blanc which was blamed on the high proportion of UK guests who preferred that to the alternatives. There is quite a bit of vibration towards the rear of the ship in spite of Regent advising me that it was peculiar to certain weather conditions in the Caribbean. This seems to be mainly when manoeuvring or slowing down. Sitting out on deck 10 the glasses do rattle a lot. Our cabin was towards the bow so we had no problems but I would advise having a cabin towards the bow if possible. We had no issues with the crew on board as all were friendly and helpful and the service was excellent. Things did take a slight dip when many of the experienced crew left in Croatia to go and join Explorer. Some of the new crew had never worked on a ship before and had obviously not been given adequate training. This put an extra load on the experienced crew to help them out but they did a good job of making sure we were well looked after. So there is some evidence of cutting costs but Regent is still my preferred cruise line. I am looking forward to a cruise on Explorer when the prices reduce a bit. Read Less
Sail Date June 2016
Five stars for the ship and the cruise itself, through the Inside Passage. The Regent before- and after- arrangements? Not so. Three star, at best. Thus the four star blend. Our before-departure arrangements placed us in the Four ... Read More
Five stars for the ship and the cruise itself, through the Inside Passage. The Regent before- and after- arrangements? Not so. Three star, at best. Thus the four star blend. Our before-departure arrangements placed us in the Four Seasons Hotel in Vancouver, a rather tired 40 year-old convention and large group property which is starting to show its seams (there is a newer St Regis just around the corner, btw). In addition, the staff working as Regent representatives at the property gave us materially incorrect information at least twice about next-day boarding, which raises a question or two about that process. Our after-cruise Regent arrangements were even more unsettling, which we probably should have seen coming but didn't. The four-day Denali trip was a bus tour filled with questionable diversions and overnights, seemingly created to last, well, four days (the stop at a strip mall to go into a supermarket just about did us in). We know now that we could have simply left the ship, rented a car, and fully enjoyed Denali on our own terms, a day or two shorter than the Regent slow crawl of bus and train. Back to the Mariner. A beautifully maintained ship, with a most pleasant and accommodating staff. Great Penthouse Suite and common areas. And the naturalist onboard was just the right touch of insight for the trip. Next time we find our own way there and back. Read Less
Sail Date June 2016
We loved the all inclusiveness of this cruise line including r/t airfare, hotel one night in anchorage, all specialty restaurants, all beverages, and a lot of excursions were included. We embarked and were given a glass of champagne, and ... Read More
We loved the all inclusiveness of this cruise line including r/t airfare, hotel one night in anchorage, all specialty restaurants, all beverages, and a lot of excursions were included. We embarked and were given a glass of champagne, and there was a welcoming bottle of chilled champagne in our stateroom. The staterooms all have king beds and balconies. Ship facilities were very clean. Most of the food was excellent. I highly recommend booking the cruise 10 months in advance so you can slowly pay it off. It is expensive but the all inclusiveness helped to offset the sticker shock you get with other cruise lines at the end of the cruise. We made our specialty restaurant dining reservations online and booked a table with a couple we were travelling with. The online system goofed up and did not book us together nor at the same time. Originally the maitre'd refused to let us dine together but after I spoke to him and voiced loud complaints, he gave in and let us dine together. He also fixed our reservation for the other specialty restaurant. His name was Abraham. I had the seafood sampler and a wyobi slider. Both were very good. Key lime pie was unimpressive. Actually, I wasn't impressed by hardly any desserts on the cruise except for the cheesecake topped with Alaskan blueberries we had one night in one of the main dining rooms. We ate in their other specialty restaurant, Signature, another night. Food was very unremarkable and not at all what I was expecting. Service was horrible. Casino was fun after we got some people to play craps. Entertainment was so-so. Read Less
Sail Date June 2016
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, ... Read More
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, check in was the easiest we have ever had. Our room was the largest as well and very easy for both of us given the walk in closet. The small size of the ship allowed for a great social atmosphere. We met a lot of nice, like minded people. However, the food was not as advertised. The steak house was excellent. The Italian restaurant hit and miss and the main dining room average. The service was also hit and miss. Some places very good other places not so much. Our cabin steward was fantastic, nothing was too much. Most of the dining room staff was very average. While on Crystal, nothing was too much. Here it was more of them telling us why it couldn't be done. The workout facilities were very small and extremely hot. Not what we would expect for a supposed ship of this calibre. Overall, a great time and a lot of fun but not sure we would rush to sail with them again. Read Less
Sail Date July 2016
I chose this cruise because of the itinerary. We spent a few days in Reykjavik on our own and stayed at Reykjavik4You apartments because I liked the location more for walking in town. It turned out that Seven Seas gave us enough back for ... Read More
I chose this cruise because of the itinerary. We spent a few days in Reykjavik on our own and stayed at Reykjavik4You apartments because I liked the location more for walking in town. It turned out that Seven Seas gave us enough back for not staying in their preferred hotel that it almost paid for our 2 night stay in Reykjavik. The ship seemed very nice to us. It was lovely having pretty much everything paid for. It meant we never gave a second thought to whether or when we wanted drinks or similar items. It isn't that we drank that much, but it was nice not thinking about it in reference to cost. On the other hand, we may have taken more shore excursions than we actually wanted since they were mostly free, which lessened free time for exploration. We were in concierge suites because it didn't cost that much more than basic ones and gave us the first choice on shore excursions. Our steward was excellent about keeping our cabin clean and providing plenty of what we liked the most without our saying anything to her. For example, she kept us in red grapes when we didn't eat the green ones, while my mother's cabin was supplied predominantly with her favorite green ones. The food was probably the biggest let down on the cruise. After a couple of room service breakfasts, we had all our morning meals in La Veranda, and they were very nice. When the weather was good enough, we ate on the rear balcony. We usually had lunches in La Veranda or the Pool Deck, as well. The meals were fairly simple, but fine. Our dinners in Compass Rose were almost always fine. They weren't gourmet, but they were well prepared with fresh ingredients. Dinner in Setti Mare at La Veranda was not good. None of us enjoyed eating dinner there at all. The specialty restaurants were a particular let down. Prime 7 gave us fairly tough steaks and lobster, among other dishes. The desserts weren't very good either. It isn't a restaurant I would have gone to a second time or a first time if I were to cruise on their ships again. Signatures, which I think is no longer on Voyager, had better dishes, but not that great. Occasionally we got nice appetizers in the Observation Lounge with our before dinner drinks, but usually they weren't very good. The cookies that were out on the pool deck and the coffee lounge were generally no better than packaged cookies, and the afternoon teas didn't offer much that we liked, either. We didn't take advantage of the entertainment services except for enrichment lectures and their cirque show, both of which we enjoyed. Service really was good on Voyager. Everyone seemed to make a big effort to greet us, and the staff who checked us on and off the ship learned our names very quickly. The shore excursions were hit and miss. Some were marvelous, and some were a waste of time. Our favorite was a free one to Vigur Island in Iceland. Our least favorite was a river walk in Oslo, which turned out to be a creek that mostly went past nondescript factories that had been converted to apartments or office buildings. We are not very experienced cruisers as we've only been on 3 other cruises: a Holland America week in Alaska, an independent Galapagos week long cruise, and a one week riverboat cruise on the Columbia and Snake Rivers in Oregon and Washington. Read Less
Sail Date July 2016
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