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1,159 Regent Seven Seas Cruise Reviews

Chose this cruise as a warm weather cruise prior to New England in the fall, turns out to be quite hot. The itinerary is one that suited us and we have covered most of the ports before. As a result we have chosen to stay on board and just ... Read More
Chose this cruise as a warm weather cruise prior to New England in the fall, turns out to be quite hot. The itinerary is one that suited us and we have covered most of the ports before. As a result we have chosen to stay on board and just relax and take advantage of a quiet ship and be by the pool whilst others are on their respective tours. We last sailed on RSS Voyager in October last year on her voyage prior to her refurbishment. I have to say that our suite, 943, has been beautifully refurbished with all of the dark wood removed and much lighter wall coverings and fabrics being used giving a much more modern feel and a much better use of space throughout the suite. Compass Rose has been given a superb makeover with new furnishings and fabulous chandeliers. I can safely say that all of the restaurants visited so far have provided excellent friendly service. Of particular note is the new "do it yourself" menu in CR which provides so much choice I could eat there every night. The trips off which we have taken have been very good with some excellent guides, although we do enjoy our own little walks ashore taken in our own time. Overall, I believe that Regent are offering an excellent service. I look forward to October's cruise on the Mariner. Read Less
Sail Date August 2017
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), ... Read More
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), I relied upon both recommendations from friends and reviews in the travel press to select Regent Seven Seas for our Baltic adventure. I approached this cruise with very high expectations which were not always met. The Good: 1. Our suite, Explorer category, was large, bright, spotlessly clean, beautifully appointed and very comfortable. 2. The staff were extremely hardworking, professional and friendly. I would single out our butler, Leslie, and the Excursion Desk personnel for special praise. 3. The excursions offered were interesting and well-run. 4. The pre-cruise hotel (Marriott) in Copenhagen was well-located. Our room was large and sunny with a beautiful view. 5. Our flight from San Francisco to Copenhagen on Air France (business class) was exceptional. The Bad: 1. Electronics a. The Wi-Fi, when it was working, was both slow and failure-prone. b. The staff needed two days to fix the large television in the suite’s living room. 2. Suite a. The door between the bedroom and the living room did not close properly. It was repaired immediately, but was out of alignment within two days. b. The bedroom’s sliding glass balcony door did not seal properly. During high winds, the poor seal caused a loud howling noise. c. Upon returning to the suite one afternoon, I noticed a strong toilette odor emanating from the powder room. The smell lasted for about an hour. d. The suite’s air was very dry and irritated our sinuses. 3. Dining a. Every room service order had at least one error (e.g., items missing, items not ordered and/or delivered at the wrong time). The room service menu was also extremely limited. b. The food varied from disappointing (e.g., rock-hard French fries, over-cooked veal medallions, ruined prime rib and rubbery waffles) to disgusting (e.g., malodorous beef stroganoff and inedible swordfish). The food presentation was amateurish – picture Denny’s afloat. The wines were good, however. c. The main restaurant hours appeared set to channel passengers to the buffets rather than the ship’s more formal venues. If your excursion returned to the ship at mid-afternoon, your only option would be the Pool Grill with its unappetizing buffet, desiccated pizza and sandwiches (although the Cubano was passable). d. There was a silver lining to this culinary dark cloud – I lost three pounds on the cruise. 4. Return Flight a. Our return flight from Stockholm to San Francisco on SAS (business class – sort of) was not up to Air France’s standards for service, food and comfort. My seat was especially uncomfortable. It reminded me of the troop seats in military transport aircraft. b. Regent advertises that it’s cruises include international business class air travel. Our segment from Stockholm to Copenhagen was economy although Regent’s documents said otherwise. The Ugly: 1. Booking the trip a. My ordeal with Regent’s back office began with my initial contact. My agent stated that he had only been with the company for about a year and it showed. I inquired about a specific cruise and was told it was sold-out. He attempted to steer me toward an earlier cruise which I told him would most likely not work because of my companion’s schedule. That notwithstanding, he charged my credit card for a $6,179.70 deposit without my authorization. He then sent me an email stating that I had a one-day grace period before the deposit would become non-refundable. Because I could not reach my companion (she was travelling internationally), I called Regent, explained the situation (again) and cancelled the unauthorized reservation. I then spent nearly a week corresponding with the agent before finally receiving the refund. My frustration had reached the point where I told the agent that I would no longer deal with Regent directly, but would work through my own travel agent (which is what I should have done in the first place). b. At that point, a suite on the cruise I had originally chosen miraculously became available. I told the agent I would use my travel agent for the booking. He then asked me book the trip through him so he could “get the credit.” Once I had done that, he would transfer the booking to my travel professional. Fearing I might lose the suite, I agreed. The trip was booked and the transfer made. c. When I received the preliminary itinerary from Regent, it showed my companion returning to the U.S. ahead of me. My agent contacted Regent to correct the error and was told the extra night in Stockholm would cost approximately $1,200. Given that my companion and I were sharing a room for which I had already paid, I took issue with the proposed charge. I know Sweden is expensive, but I cannot believe an extra breakfast could cost that much. It took a day to get that issue sorted out. d. Regent sent me our airline reservations approximately one month before the departure date. Upon checking them, I discovered that we were not sitting together. Sorting out this error took another couple of days. e. Regent was also less than helpful regarding Russian visa requirements for my companion (she is a foreign national). 2. Arrival in Copenhagen a. We arrived in Copenhagen on schedule and were met by a Regent representative. The representative collected our luggage and then escorted us to our transportation to the hotel. b. We registered at the hotel and then stopped by the Regent courtesy desk to check in. Apparently, somewhere over the Atlantic, we had ceased to exist – the courtesy desk had no record of us. We were told that if we really were on the cruise we would have to arrange our own transfers from the hotel to the ship. Regent’s representative didn’t seem to believe us even after we showed them the “Final Cruise Vacation Summary” provided by the cruise line. It took until the next day to get this problem sorted out. 3. Management stupidity a. On one day, the ship scheduled crew safety training at the same time excursions were attempting to leave the ship. When we tried to exit the ship, we were blocked by crew members participating in the drill. b. We went to the Compass Rose restaurant for breakfast on our final morning. Breakfast took more than an hour (not including the time it took to be seated) because the restaurant was set for dinner and not adequately staffed. Apparently, it never occurred with the ship’s hotel management that the passengers might want to have a nice “last meal.” c. While we were waiting to disembark on the final day, the ship’s crew closed the restrooms on and adjacent to the disembarkation deck. Regent is an expensive cruise line and many, if not most, of its passengers are older. Closing those restrooms showed absolutely no regard for passenger comfort. One group of women actually rebelled and forced an attendant to open a restroom for them. NOTE TO MANAGEMENT: CRUISING IS A SERVICE BUSINESS AND YOUR PASSENGERS PAY A GREAT DEAL OF MONEY SO YOU CAN EAT. 4. Post-cruise hotel a. Regent booked us into the Haymarket by Scandic in Stockholm. The room was cramped, dark and noisy. Its bathroom was so small one could hardly turn around in it. b. We considered ordering room service, but concluded there was no place to eat it. c. We ordered take-away breakfasts for our final morning (the airport transfer left before the hotel began breakfast service), but they were never provided. Read Less
Sail Date August 2017
This was our second cruise on the Seven Seas Explorer. The service was improved from last year when the ship was new. Food in Compass Rose and specialty restaurants was good but lunches in La Veranda were rather poor. It seems any time ... Read More
This was our second cruise on the Seven Seas Explorer. The service was improved from last year when the ship was new. Food in Compass Rose and specialty restaurants was good but lunches in La Veranda were rather poor. It seems any time they do buffet it is not up to standard. This also applied to one dinner in La Veranda. The Ship itself is quite beautiful and well laid out. Artwork is a matter of taste and the art on this ship is cutting edge and not for everyone. Shore excursions were hit or miss depending on the guide. More than half of them did not speak good english. They did offer a good choice of shore trips, I just wish they would get better guides. The entertainment was also a step up from last year. We particularly enjoyed the comedian/magician and the dancers. All in all a good cruise, Read Less
Sail Date August 2017
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was ... Read More
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was a bit rushed and just a little crowded. Nothing ‘bad’ really, just seemed a tad less luxury than it could have been. And of course, once we got our key cards we still had to wait a while for the cabins to be ready. No worries – a couple of cocktails and a light snack always fill that time for us. Once we got the all-clear, we went to our cabin and started unpacking. We were in 612 and my in-laws were in 611 (although they’re right above some lifeboat davits, could be noisy in tender ports if they use those particular boats). Great locations on these cabins, just aft of the forward elevators and an easy walk down to Reception, Destination Services, etc. Ship. I'm biased, I know. We've sailed on all four of Regent's current ships and we feel that Explorer is probably their best. The décor tends toward dark (dark woods, heavy furniture) but we like this - it's like being in a club environment. The layout is nice (with a few minor exceptions - aft staircase, access to the infinity pool, etc.) and everything is easily accessible. Cabin. We were in a D Concierge cabin. These cabins are physically the same as the E and F cabins but we chose the Concierge cabin to take advantage of the one night pre-cruise hotel. They also offer some additional amenities (binoculars, cashmere lap blankets, espresso machine, etc.) but we really didn't use those. We usually choose an F2 and those are awesome, too. The D/E/F cabins have an ocean facing bed, huge closet, double sink vanity, and a separate tub and shower with a rainfall head. Nice. Cabin service was fantastic. Dining. Subjective, I know, but I thought the service in Compass Rose was impeccable. I love the new menu and honestly, if you can’t find something you enjoy on board, I don’t think it’s the ship’s fault. Between the four of us, we couldn’t agree on a favorite specialty restaurant. We liked them all, but we all had our favorites. The only places I saw any issues with service were the Pool Bar/Grill (a continuing sore spot, I’m afraid) and to a lesser extent in La Veranda. Even when it wasn’t busy, water would go unfilled, orders would get jumbled, etc. Not often, mind you – but enough to be noticeable. Entertainment. Also subjective. I only attended a few shows, and these were good. Not great, but not terrible. They had some talented singers and dancers, and some who were, well, enthusiastic. Krew Kapers was (as always) my favorite show - front row seats so we could cheer on our favorite crew members! Excursions. Hit and miss. Mostly hits. Most were good, but frankly, sometimes it’s difficult to tell the included excursions from the Regent Choice excursions. Some we were on were great and we said ‘Wow, this is worth every penny’, only to find out it was an included tour, while others were ‘Meh, this is okay’ and then saw that we’d paid extra for it. I’d still rather see Regent limit both the number of passengers on each bus and the number of buses they send to any one location. I know that’s not really feasible with ‘included’ excursions, but sometimes it just cheapens the experience a bit. Disembarkation. Was a little bit of a mess due to a late arrival (medical evac the night before) and rainy weather on arrival. But the luggage porters were very professional and helped most everyone with their luggage with a smile. The end of a cruise is always a bit of a sad time and it can be made worse if disembarkation is a cluster, but this one went as smoothly as could be expected. The general feeling is that this was one of our best cruises ever, which is saying a lot considering how we got off to a bit of a rocky start with the missing luggage and cancelled flights (which Regent was incredible about following up on!) Not sure when our next one will be, but hopefully it will be soon. Read Less
Sail Date August 2017
I would rate them a little higher but a month after a Regent's canceled tour which I was to be refunded on my credit card, getting a round around. Lot's of promise but no refund a month later. As far as the cruise very smooth ... Read More
I would rate them a little higher but a month after a Regent's canceled tour which I was to be refunded on my credit card, getting a round around. Lot's of promise but no refund a month later. As far as the cruise very smooth embarkation and disembarkation, thanks. Rooms looking pretty tired and need some updating but clean and taken care of daily with no problems. Not a big issue, not in the rooms much. Most of the staff very helpful and very friendly, few minor issues but nothing that wasn't taken care of. I and a number of guest were surprised at the number of kids on the ship which is no big deal but had to spend way too much time with unsupervised kids at meals, bars, and tours. If I wanted to take a Disney tour I would have booked one, although a lot of the blame falls on the parents. Didn't know Regents was supposed to be their baby sitters and the guest get to enjoy their kids. I know I sound like I hate kids which is not the case, a lot of people were not happy about the situation. As far as food very good to very poor, Compass Rose was terrible twice. Prime was excellent, Signatures very good but was rushed from the minute we sat down. Sette Mari was very nice, great staff every time. Some nice tours no complaints at all with the exception of a canceled tour that we did not find out about until we left the boat on the pier. Overall it was fine but not sure I got the best bang for the buck for what we were hoping for. Read Less
Sail Date August 2017
I choose this cruise because it was all inclusive. . We arrived at Vancouver, stayed at the beautiful Fairmont Vancouver the day before the cruise had a lovely breakfast which was included. Our luggage was picked up from inside our hotel ... Read More
I choose this cruise because it was all inclusive. . We arrived at Vancouver, stayed at the beautiful Fairmont Vancouver the day before the cruise had a lovely breakfast which was included. Our luggage was picked up from inside our hotel room and transported to the ship.The cruise bus picked us up at our scheduled time. We were checked in, through customs and on the ship without delay or lines. I was disappointed in the size of the room. The food was great. The lectures were wonderful. Always about information for the next port (totem poles, bears, etc.) The free excursion were good. The one we paid for was awful. . (Wilderness Jetboat Prince Rupert)We did complain but they didn't seem to care. Good excursions were The Whale Watching with guarantee did produce hump back whales and sea lions, the crab boat with all you can eat Dungeness crab. The girls were very entertaining. The ship was very quiet. Not a lot of activities, Older cruisers, very few children. Very relaxing. The SPA was very pricey. Only a few shops, small casino, no photographers and no one trying to sale you anything, Just relaxing, eating, lectures, shows and social hour. No bill at the end. All alcohol and gratuities included. Deporting was organized and fast. I hated to leave the ship. I would go again. Read Less
Sail Date August 2017
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any ... Read More
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any request, I really believe they just picked a warm body and put a suit on her and gave her the title of butler. She was rude and arrogant. The Pool bar closes at 6pm, the restaurants close at 9:30 pm, food is mediocre. The french restaurant is terrible, however Lorenzo the maitre'd is exceptional, he along with Sergio, the other restaurant manager are probably the two most skilled employees on that ship. Management should take their thoughts seriously, they know what the problems are and most are easy fixes, which would go along way to providing happier customers. The penthouse suite B was the tiniest suite I have ever had on any ship (suite 770) and the furniture in it makes it so crowded you can't move, especially when your butler just leaves your empty suitcases standing in the room and does not put them away nor ever ask if you would like them removed. The decor is tired and dated. The beds were broken down with sunken nests in each bed. The pillows were tiny. Nice linens. The bathroom with its single sink, tiny shower and unimpressive decor was a big yawn. Room service menu, a joke! Would you like a hamburger or a hot dog or a few tiny scallops, or the choice of 2 other unappetizing selections. When I went to the dining room to order off of the menu and ask to have it brought to my room. I was told that was impossible. I said fine I will sit down, order dinner and then send my butler to pick it up when it was ready. I was told "no, that's not how it works." Sergio saved the day and told the hostess it would work that way and my dinner was delivered. Ok, so what was good? The passengers, best group I have ever sailed with. British, Australian, Dutch, Americans, all great people! In the 30 people I got to know, none felt they would ever go on this ship again. A couple who had previously cruised with Regent were shocked and disappointed about this cruise, the staff, the food and the service. Would I go on Regent again. No, burn me once shame on you, burn me twice, well, I am just not that plain stupid! Read Less
Sail Date August 2017
My partner and I, with friends, just completed a 10 night Med cruise on the Seven Seas Voyager; we had a lovely time and saw so many beautiful sights. We are fortunate; we have taken more than 25 cruises over the years and really enjoy the ... Read More
My partner and I, with friends, just completed a 10 night Med cruise on the Seven Seas Voyager; we had a lovely time and saw so many beautiful sights. We are fortunate; we have taken more than 25 cruises over the years and really enjoy the smaller luxury ships; in the past 10 years, we have travelled almost exclusively with Silversea and enjoy their small ship ultra luxury product. We heard very good things about Regent so we booked this particular cruise to try something different; to make a long story short, we absolutely prefer Silversea. We spent one night in Rome pre-cruise and had a lovely day in this terrific city; the next morning we transferred by private car to the port. (We made our land arrangements on our own.) Upon arriving at the cruise terminal in Civitavecchia; we were faced with a long line to check in, something we have not experienced in years, and it was a indication of things to come. The line moved quickly and we were on the ship within 15-20 minutes, no big deal; but the line was proof that the Voyager accommodates 700 passengers (which is more than we are used to) and, onboard, we were very much aware that the ship was fully booked. The dining rooms were full (more on dining later), the lounges were full, the show room was full, the pool deck was very busy, etc. This is very different from the relaxed and open feeling that we experienced on other luxury vessels. The ship is very pretty and well designed with a good deck plan; the new interior design is not exactly our taste but it is modern and pleasant. Our " Concierge Suite" was lovely and similar in size to those on other luxury vessels and was well equipped; all good. Concierge level suites do NOT have Butler service and, honestly, we missed having a Butler to help take care of day to day issues. Our cabin attendants did a good job taking care of the cabin but did not assist with things like shore excursions or dinner reservations; not a big deal but far less luxurious than Silversea. We are still not sure what benefits there are for being "Concierge Level" aside from a coffee maker in the suite - shame that milk was not available for your coffee without calling room service. We were located mid-ship; note that there is a severe vibration in the aft of the ship; you can feel it when in the common areas and Veranda Restaurant so it must affect aft cabins - so chose your cabin wisely. Dining on board was hit or miss. Firstly, getting reservations in the specialty restaurants while onboard is impossible; even changing a dining time is a non-starter. Tables in both reservation restaurants were simply not available on any night at any time. Dining in the no-reservation Italian restaurant is also a challenge: it fills up by 730PM and then its a long wait or they send you away. Every question or request that I had concerning dining was met with one answer: NO. This is certainly not luxury. We ate in Prime 7 once and Chartreuse once; the food, service and presentation in these restaurants was excellent - that is why we wanted to return but couldn't. After two failed attempts, we finally got into the Italian and were disappointed with both the food and the service; it was nothing special and decided not to return. That leaves Compass Rose which was totally random: on certain nights the food was very good, on other nights it was mediocre at best; some dishes came our sizzling hot and others were hardly warm; service was the same, some nights efficient and at other times it took over 30 minutes until a waiter or wine steward acknowledged our presence. Also note that during peak times, there is a line-up to get a table at Compass Rose; the very unfriendly head waiters stationed at the desk take forever to seat people. Again, this is not six star luxury. Breakfast and lunch buffets, and the grill by the swimming pool were fine and typical of what is offered on luxury lines (although nothing ever changes at breakfast) - although, again, it is very busy and the buffet gets very crowded at peak moments. We find the SIlversea dining experience to be much better. The wines offered with the meals were very good. We really do not care so much about the entertainment offered onboard: we enjoy a relaxed pre dinner drink, a leisurely dinner and a stop and the lounge before heading to bed. The shows were very old fashioned in our opinion: predictable production shows plus magicians and ventriloquists - Vaudeville is back! The cruise director was hard working but well past his "sell-by" date and the bands on board were typically average. All nothing special and not very appealing to anyone under 70 years of age; the entertainment did not include one song released after 1980! Regent, especially now being part of the Norwegian group, can do so much better especially if they want to attract the next generation of luxury cruisers. (To be fair, entertainment is an issue on all small luxury ships...this is not where they excel.) On one evening there was an on-deck Bar-B-Q; it was nicely done and a very pleasant evening. Service was a major let-down: as mentioned above, we missed having a butler, the service in the restaurants was nothing more than adequate, the service in the bars was truly poor where it frequently was difficult to get a drink, the coffee bar was unstaffed most of the time, and around the pool it was also difficult at times to get service. We thought that the crew, who do try, was either poorly trained or that the ship was understaffed or a combination of both. Nobody bothers to learn passenger names, few crew members are smiling, no one goes out of their way for you. It was very different from our experiences on Silversea and we were disappointed - on board Regent, we were treated as passengers and not as guests. Also note that the internet service on the ship is a disaster: its nice that Regent offers free unlimited internet but its sad that is does not work most of the time probably because there is not enough band-with. I know that internet at sea is not as good as land based services: but the only time I could get a reasonable connection was at 400AM when most are sleeping or by sitting in front of the reception desk where the signal does work. Very frustrating indeed. We loved the ports: the Med is beautiful and every port offers so much; we had basically visited every port that we called upon one or more times before and still found so much to see and do. That Regent includes shore excursions is a mixed bag: we ended up taking an excursion at each port because we paid for them (they are not free, they are included) and I must say that every excursion was very good; however, at a certain point, we did tire of group excursions and getting up early and rushing to be ready for the 800-830AM departures; we also missed just walking around though a town and discovering things on our own. In general, we never take organized tours and arrange our own touring; if you are like us and prefer to tour on your own, the included shore excursions may not work for your needs although, as stated, they are rather good. We were surprised that the group size was around 40 passengers per coach - we thought that was a lot for a luxury product. We did not travel with children, and there seemed to be no children onboard. This ship is not a good choice for those travelling with little ones as there is nothing for them to do. Disembarkation was a breeze and well organized by Regent. And, we had a private car waiting for us to take us to a post-cruise hotel in Sitges for a 3 night stay. No issues at all. In summary, it was a good cruise and our issues with the Regent Voyager and its product are truly "luxurious problems" - we understand that. But: nonetheless, we were disappointed with the product and, at this price level, disappointed passengers are not a good thing. The ship itself is lovely, the level of service needs a lot of improvement and the dining system needs re-thinking. Constantly hearing the word "NO" to each and every request is not six star service. Will we be back? Who knows, so much depends on itinerary and fare structure; while we clearly prefer Silversea we would be open to cruising with Regent again. But for us, maybe a ship with 700 passengers is simply too much. Read Less
Sail Date August 2017
We chose this cruise because it meant a short flight to Vancouver and a limo home from San Francisco. Flying has become our least favorite part of traveling. Mariner is a beautiful ship even if she needs a facelift. We started cruising ... Read More
We chose this cruise because it meant a short flight to Vancouver and a limo home from San Francisco. Flying has become our least favorite part of traveling. Mariner is a beautiful ship even if she needs a facelift. We started cruising on her twelve years ago when she was a Radisson ship before becoming Regent, and later joining NCL. We enjoyed her in 2005 and still enjoy her now. We are looking forward to sailing on her again in 2018 after her retrofit. We chose an F forward cabin with shower, no tub which is adequate for our needs and provided a comfortable ride. We do not like Compass Rose, the main dining venue, because service is way to slow for breakfast, lunch and dinner. We find the menu to be monotonous, although improved with the choices of sauce but still prefer the specialty prestaurants. Artful Travelers provided guest speakers and entertainment that were a highlight of this cruise. Filmmakers discussed their PBS and Frontline films in both lectures and at cocktails and discussions, and passengers could ask questions at both venues. We also had a variety of Guest Speakers including Barbara Boxer. Passengers who signed up for the Artful Travelers Program were invited to dinners and cocktail parties. Regent Entertainment is definitely a step up from years past. Service was excellent in most venues, our suite was well maintained and our every request was taken care of right away. We usually take the "free excursions," and those were entertaining, the one Regent Choice Excursion was just ok, not great. We have approximately 300 days on Regent and this was one of our favorite cruises because of the Artful Travelers Experience. When Regent offers this opportunity, give it your consideration. Read Less
Sail Date August 2017
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The ... Read More
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The decor is dark wood everywhere and lots of old fashioned bling. Regent missed a real opportunity to tap in to the younger age group who can afford luxury all inclusive holidays. There has been a real drop in standards. The beds were always super comfortable on the other ships. Not this time. The bedding was always silky and luxurious so much so I have in the past tried to buy some without success. Apparently you can now buy it from the ship but it so inferior I would not bother. The service is patchy with more of the " couldn't care less attitude" in evidence. Breakfast was a shambles with insufficient seating and staff too busy to pay attention. I had to wait 15 minutes for an espresso one morning which arrived in the form of luke warm filter coffee with froth on top. Other days it arrived at the service point and I had to collect it. We were not offered water and the food was bland cafeteria quality and staff looked harrassed and unhappy. It used to be that the miserable ones stood out now it is the other way around. Lunch was bland with little choice of hot dishes which again looked like they had been sat there all day and were only just warm. The pool deck was the same with lukewarm fries. No special buffets were staged even when at sea for the day. The restaurants have not changed their menus much in the seven years we have been cruising. Does the menu itself have to be bigger than A4size and in an incredibly heavy awkward cover!The fillet minion in Prime Seven, the specialist steak place, was dry and inedible. The new restaurant Chartreuse, replacing Signatures , was the only fine dining we experienced and we were limited to one booking.. in the coffee lounge I was either ignored or palmed off with the wrong coffee in the wrong cup. At tea they failed to anticipate the numbers and at one point a long queue stretched behind a single trolley with one sandwhich on it. When more did arrive they had yo be served on saucers as there were no plates. They ran out of scones and at that point we gave up. We gave up on the entertainment years ago and went to bed early. It is all Broadway themed from 60 years ago or the usual Beatles night. The Cruise Director and his partner were appalling and did nothing to include all guests just their" groupies" The tours were mixed. The ambience on the ship is nothing compared to Seabourne. We criuised twice with them and the dancers and officers all come down to the bars and get involved. Those on Regent do their hours and that's it. They are just not interested. The dvd's and in suite films are put of date. We spent a lot of time reading. We had three days in St Petersburg and wasted one and a half as were advised not to book morning and afternoon tours. This was incorrect and others did both. Very disappointing. We did try and get on one when we arrived back at lunchtime but a very very unhelpful and very brusque member of destinations would not budge. Her excuse" there's no one on the desk to print out your ticket" She was at the time sitting down doing nothing. When I pointed out that this was very unhelpful she said we had all been warned not to book last minute! That had not actually happened and surely on a luxury cruise staff should go above and beyond wherever possible. That's how it used to be..The other tours were ok but one in to Sweden from Denmark was a waste of time. Although included in the price you pay many of these tours are very basic. In St Petersburg for example we only drove past the Hermitage and could not stop to take a picture in the square. At the very picturesque church in the centre we had ten minutes to run and take a picture then spent twenty minutes in a tatty souvenir shop. Most guests stayed on the bus. That should tell them something but as usual nothing changes in that respect. We will not cruise with Regent again. Our early cruises were complete luxury and we recommended this company widely. We have spent a lot of money with them cruising all over the world. This is no longer luxury cruising. It has not only dropped standards but has failed to move with the times. Cruising has become so popular with younger professionals and this company fail to notice. We are now in our late fifties. We are prepared to pay for luxury but expect to experience it. We like to be entertained but are way past the days of Broadway and the Beatles. We love good food. Quality over quantity. Regent has failed us. Read Less
Sail Date August 2017
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger ... Read More
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger experience suffers some of the same faults that I have encountered on other Regent ships. After a rather bad experience on a recent cruise on the Seven Seas Voyager (previously reviewed on Cruise Critic), we were hesitant to take another Regent journey. However, we had already booked this trip, the itinerary was one that had great appeal to us (one of the few that have three full days in St. Petersburg), and several friends who had been on the Explorer raved about it, so we decided to go ahead. The cruise was certainly an improvement over our one on the Voyager, but not quite perfect. Our suite, a Concierge E level, was indeed one of the best cabins we have had on a cruise ship. It had plenty of sitting room, was well furnished, had a very comfortable bed and a large balcony, and more than enough drawers, cabinets and closet space. The bathroom was also well designed, with two sinks, a tub and a very good shower, and again plenty of drawers and shelf and counter space. Although the Explorer offers even larger suites, we saw no need for anything bigger. Regent appears to have spared no expense in outfitting the common areas of the ship. Furniture and fixtures were over the top. Of course, décor is a personal matter, and I found some of the areas to be overdone, some clashing of various styles, and the art was not to my liking, but I would not downgrade the Explorer for these reasons as others do love the way the ship is outfitted. One of the disappointing parts of the cruise was the food. Presentations were always very well done, but the taste often did not live up to expectations. The specialty restaurants were especially disappointing. Service was exceeding slow (way past leisurely) to the point where we started a meal at 7:00 and were not finished until after 10:00, missing the evening show. In Prime 7 I had the Prime Rib, one of my favorites on previous Regent cruises, but the meat was lacking in flavor and texture. In Chartreuse I had the “rack of lamb,” actually just two lamb chops that were overcooked. In Pacific Rim I had the lobster tempura, finding the lobster to be tough and flavorless. But the Pacific Rim is beautifully decorated at least. We were able to get only one reservation in each restaurant, not understanding why some people seemed to be able to get multiple reservations. But we found that one was enough. We actually preferred meals in the Compass Rose and especially Sette Mare, where service was much better (and much improved from previous Regent cruises). The breakfast and lunch buffets lacked variety from day to day, but there were plenty of choices. The specialty restaurants were also open at lunch with a limited menu and offered a sit-down alternative to the buffet, but the hours were limited and often closed before morning excursions returned. The sommeliers or wine stewards did not seem to know much about wine, always suggesting a wine before they knew what you planned to eat. The Constellation Theater, where the big shows are held, is a disaster. None of the balcony seats, and less than half of the main floor seats, have good sight lines. The acoustics are bad and muddy the vocalists. Speakers are badly placed and often the singing appears to be coming from the back of the theater rather than from the performer. In fact, for a while I thought they were lip-synching, but there was an instance where a singer had a microphone failure and you could hear her natural, unamplified voice and it was quite lovely. The singers and dancers were quite talented and gave good shows, although the choreography was a bit repetitive at times. The cast also made an effort to socialize with the passengers, which was a very nice touch. The excursions were mostly good, although we optioned for independent tours in St. Petersburg as the Regent included tours were primarily only half day and didn’t allow you to get to much in this marvelous city. For most of the tours Regent did not provide personal audio systems, making it hard to hear the guides. Almost all the tour groups from other ships did seem to have the audio systems. The departures for the tours were most unpleasant. People were asked to wait around the theater and then there was a mob scene with pushing and shoving when a tour was called. We have never had this type of problem on other cruise lines and Regent needs to find a better way. The enrichment lectures were a big disappointment. In an area rich in history and culture, the speaker, chose not to talk about any of the ports but instead all but one of his lectures were about the Vikings, pertinent to the region but not worth so many lectures. And the lectures were generally rambling collections of facts with no real take home points. The speaker was part of the Smithsonian lecture program and unfortunately he gave the Smithsonian a bad name. There was a paucity of activities during sea time, and most of the activities seemed to be promotions for the spa or the boutique. The Cruise Director, who should be responsible for the passenger experience, did not seem to be directing anything, but only acted as an announcer or an emcee. He appears to have been hired for his singing ability rather than for any administrative or guest relations abilities. He was probably the worst cruise director of the many cruises I have been on. Read Less
Sail Date August 2017
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to ... Read More
The greatest joy - short of actually being on a Regent Seven Seas cruise - is the anticipation of that day you embark upon one of the best cruising experiences in the world. The greatest responsibility after your wonderful cruise is to try to pay amaige to all the professionals that ensured that every element was on point, every meal was a joy and every day was a life fulfilling experience. Unfortunately, words fail in fully expressing how truly gratifying the decision was to once again trust Regent to deliver the perfect vacation. My wife and I accompanied the RSS Explorer from Stockholm to London. The ship was everything that has been praised in past reviews - and more! You truly feel like you are the crew's primary concern on your own personal mega-yacht. The Explorer is small enough to literally transition from fore-to-aft, atrium-to-pool deck in minutes, yet large enough to feel like no matter where you were, you still felt there was a whole ship to explore. Never was there a crowd at any venue. Always there were options where to grab a bite, to enjoy a drink or to find a calm place to sit and absorb the ambiance of the ship. We had a couple of evenings where the seas were up and you could feel the motion of the seas, but the Explorer always performed excellently and nothing moved from any spot. We were staying in Penthouse "B" Suite 818 which is perfectly located just forward of the atrium elevators/stairs but also secluded enough to be very quiet and peaceful. It was our first exposure to being afforded a Butler and found the experience to be warming and gratifying - but not a necessity. Our butler, Prakash, was never in our way but always present moments after we expressed a need or desire. The high point was Prakash's ability to provide a short notice balcony party for leaving Amsterdam. He setup high end canapés, wine(s) of choice and a semi-formal table setting. Later - it all disappeared like we had been alone in our suite. The layout of the Penthouse suites is unique to the Explorer and has been criticized, but we found it comfortable and functional. The walkin closet is sufficient for any cruise lasting up to 16-20 days. The dining venues were all exceptional - including in-suite - and match your mood at the moment. All were equal in quality and service but these subtle points are noted: Compass Rose was an enjoyable option for Breakfast or Dinner. The very competent Matire'de, Alen, and his staff always provided a welcoming atmosphere and excellent service. Alen repositioned himself at lunchtime to the La Veranda and did a equally good job of overseeing the mostly buffet venue. La Veranda was always our choice for lunch as long as we were able to return from an excursion in time. The Pool Grill which is in operation until 4:00 was a suitable option if La Veranda was missed. In addition to the buffet line offerings they also offer sandwiches and burgers to order and small entrees. One small criticism of a venue is that the portions are extra large and difficult to finish unless you limit the anti-pasti and bread, and still, might be too much. Of the specialty restaurants, the best was Prime 7 and least enjoyed was Pacific Rim - mostly because it is Asian inspired rather than authentic Asian cuisine. So, you can expect to be offered similar fare to other restaurants but with an Asian sauce. Example: Korean barbecue Lamb Chops... That didn't workout like someone might have intended. Chartreuse was a true joy - closely paring in satisfaction to Prime 7. The Coffee Connection seemed to always be ready to fill the void if you were peckish or in need of a craft coffee drink. Martina was an artist making Irish Coffees and Russian Chocolate concoctions. The Coffee Connection was also a perfect express breakfast option. We didn't hit all the production and featured performances presented in the Constellation Theatre but those we did attend were very well performed any very enjoyable. An outstanding performance one night was presented by our Cruise Director Andy Heath and his Social Hostess wife Tammy. Both are accomplished singers and were ever present throughout the cruise as the inspiration for enjoying life to its fullest. As I already stated, the services received in all the venues was exemplary and many of the staff went even above and beyond that to ensure that the passengers were very well cared for. Honestly, I can't think of any of the crew that failed in performance and maybe only one that might have needed more polishing. The ship's itinerary was " Port Intensive " with only one 'Sea Day' out of the twelve days aboard. Helsinki Finland was experienced at a leisurely pace, visiting the town market and other venues in the area. The food was interesting - if not challenging. Who knew smelt can be cooked so many ways? Saint Petersburg, which we spent three days/two nights was a treasure trove of history, architecture and culture. The Russian people treated us warmly and we were impressed with their openness and candor. On the second day my wife and I fulfilled a lifelong goal of visiting Moscow. Although this was a Regent Choice excursion and was an additional fee, it was the best 18 hours of my life. Four hours on a high-speed train to Moscow, paired with visits to the Kremlin, Red Square, the Metro Station as well as other venues filled the day with memorable sights, sounds and tastes. Visiting the previous Soviet States of Estonia (Tallinn) and Latvia (Riga) offered further insight to the wonderful people and culture of that region. Copenhagen and Amsterdam offered us beautiful vistas of wonderful architecture and quaint canals. Brussels was equally welcoming and we enjoyed experiencing the brews and concoctions of the country. The last and disembarkation port was Southampton UK which lead us to London for two nights which was a couple of nights too few to see and experience this cosmopolitan city. Saw a bunch, didn't get to experience enough. The 12 night cruise was a pleasure to take and Regent did an outstanding job. Read Less
Sail Date August 2017
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was ... Read More
What can I say. Everything about this cruise was fantastic. Our F1 cabin was luxurious. The bathroom with a tub and shower and double vanity was wonderful. The large stateroom was great and the king bed was very comfy. The food was exceptional, especially in the specialty restaurants and they have three. We ate in all three and they were all great. We especially liked Chartreuse, the French Restaurant. The premium alcohol was very, very nice. You can get just about any type of drink you want and it is included. We enjoyed the cafe with all of the specialty coffees every day. The crew was great and sailing was very, very smooth. Everyone of the tours that we took was exceptional. The Ballet and the Evening Of The Tsars in St. Petersburg were the best, although there was an extra charge for both of them. If you go on this cruise, you must do both of those. The extra charge is well worth it. We also liked the itinerary very, very much. My wife and I also had great massages on board. And we loved having the unlimited wifi included. We used it all of the time. I cannot say enough about Regent and this cruise. This was our first Regent cruise, but it will not be our last. We will definitely sail with them again soon. Read Less
Sail Date August 2017
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse ... Read More
We wanted to try an all inclusive cruise and we loved the port intensive itinerary for our Baltic Sea cruise. We booked a F1 Superior Suite . On past cruises with Oceania and Celebrity we usually book a Concierge Suite or a Penthouse Suite. We were delighted when we entered our suite on the EXPLORER to find that a Superior Suite on Regent is not only equal in size but surpasses Penthouse suites or Concierge Class on other ships. It had a walk in closet, a large bathroom with double sinks, a bathtub and shower. We also had an oversized balcony. The ship itself is beautiful, so tastefully decorated and very comfortable. We tried al the dining options and all were equally excellent. Our room Stewards were courteous, and so helpful. They made sure we had everything we asked for and they even anticipated our needs. If our wine bottle was half empty, they put another bottle i our room and kept our refrigerator stocked with ice and soft drinks each day. We highly recommend the Explorer and Regent.. It was a wonderful experience. We hope to do another cruise in the future. Read Less
Sail Date August 2017
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no ... Read More
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no walk around space. Very disappointing compared to the sister ships. Our cabin was like a much less comparable cruise line cabin. We like Regent because we have always had a walk in closet, a vanity for hair and makeup, space to move around and a much larger bathroom. Explorer other than that was fine. Still need to get a few kinks out, but service is good and food is excellent. Should have stuck with the cabin sized on the other ships. Way too small and a big disappointment. Food is always excellent on Regent cruises. New Asian restaurant is wonderful. Staff in the restaurants are top notch. Read Less
Sail Date September 2017
We sailed for 18 days from San Francisco to New York via the Panama Canal. Prior to the cruise we had a one day tour of Muir Woods and Sonoma, with lunch in Sonoma City - a lovely small town. Embarkation and disembarkation were the ... Read More
We sailed for 18 days from San Francisco to New York via the Panama Canal. Prior to the cruise we had a one day tour of Muir Woods and Sonoma, with lunch in Sonoma City - a lovely small town. Embarkation and disembarkation were the only disappointments, and Regent is not at fault. The 3rd party handler in San Francisco failed to provide transportation to the ship for the majority of passengers. And the New York Cruise Terminal made a two day mess of disembarkation, resulting in some passengers missing their scheduled tour of New York City. Clarifications: The ship was partially refurbished in 2014 - the lounges and dining rooms and other public areas were re-done and are very nice. The cabins and cabin hallways are tired but cabins are still comfortable. The ship will go through a complete refurbishment in 2018. Very clean ship, crew very friendly, good service. Food: Lots of food available. Much is high quality sourcing - fantastic lamb from new Zealand, milk fed veal, shrimp. Excellent bread in the formal dining rooms. Authentic spaghetti carbonara and huge delicious portion of veal schnitzel at Stelli Mari restaurant. Restaurants: In past reviews people complained about the slow service in Compass Rose. We only experienced that once and we ate their several times. Cabin: Loved the walk in shower with large rainshower head. Captain Updates: Gave us detailed updates at noon each day. Gym: Excellent high quality equipment. Fitness Manager rather pushy re trying to up sell. Self Serve Laundry: A great feature on each cabin floor. Swimming Pool: I only used it once as there are no steps going down into the pool suitable for people with mobility issues. The top step in the ladders are too far apart for my legs to reach to the deck. This problem has been resolved in the new Explorer ship. I used the jacuzzis instead. Service: I thought service was good. I'm not a smoker but my travel partner is. Smoking is limited to 3 areas of the ship. Some smokers didn't think the service re appetizers and drinks was as good as it could be. Favorite Parts of the Ship: The 11th floor covered terrace at the back of the ship for breakfast, lunch and dinner. The Observation Lounge and Horizon Lounge when going through the Panama Canal and during a hurricane. Size of Ship: Perfect for accommodating around 700 passengers and 400 crew. The ship never felt crowded. Ports and Excursions: This is hurricane season with hot humid weather. Be prepared for this if you go in September. Due to bad weather we could not dock in Acapulco or Nassau. This is not the fault of the cruise line.Highlights included: Pura Vida private garden tour in Costa Rica, Cartagena Colombia Old and New Town tour (Cartagena is a hidden gem - spectacularly beautiful), post dis-embarkation tour of New York City (911 memorial is outstanding). Age Profile: Suitable for 55+. Average age likely 70-90+. Large number of people with mobility problems - may be a challenge in rough weather. Not suitable for children. Would I go again? Yes Strong Recommendation: Please do not wait until after the cruise to voice your complaints. Bring them up immediately to the crew so they can do their best to accommodate your requests. Be specific re your complaints. This cruise line is really trying to make this a memorable experience for you. Read Less
Sail Date September 2017
When they said this was a luxury cruise, they weren't kidding. This cruise was a wonderful experience from start to finish. Our suite was exceptional with plenty of room, a real-live walk-in closet, spacious bathroom and beautiful ... Read More
When they said this was a luxury cruise, they weren't kidding. This cruise was a wonderful experience from start to finish. Our suite was exceptional with plenty of room, a real-live walk-in closet, spacious bathroom and beautiful balcony. In a New York hotel you could only dream of getting a room this large and well-equipped. It didn't hurt that we were greeted with a nice, cold bottle of champagne. The room was only topped by the service. The staff in the bars and restaurants delivered top flight service that also had a fun, personal touch. The maitre'd Lorenzo along with the waiters Thomas and Mauricio took great care of us. Speaking of food, we really enjoyed all the restaurants. The real surprise for us was the Setti Mare Italian restaurant. It didn't require reservations and the food was inventive and delicious. The Observation Lounge (looking out over the bridge) became a favorite spot to watch the sun go down as we pulled out of port. The excursions were outstanding. Both the included excursions and the premium outings. The ship encountered bad weather forcing us to skip Portofino and go to La Spezia instead. This meant that the Destination Services people had to reorganize virtually every outing for every passenger and they did it with a smile. Their efforts were heroic. Entertainment on the ship was headed up by the great Cruise Director Ray Solaire. Everything was well done and nicely produced although I do wish the music was a bit more modern. Also on the cruise was an expert from The Smithsonian who gave lectures regarding the history of the various cities we were visiting. Extremely well done and very informative. My only real complaint was a small one. While it was nice to have Wi-Fi on board, it was too slow to really be of any use. Make no mistake, this cruise was expensive, but I think it was worth every penny. Overall, the entire cruise was an incredible experience on and off the ship. Would love to cruise on this ship again. Read Less
Sail Date September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
Sail Date September 2017
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - ... Read More
I specifically chose this cruise for the new ship and the itinerary. Neither disappointed. The ship is absolutely beautiful and anyone who reviews it less than 5 stars I really wonder about... So book with confidence for a luxury ship - your stateroom, pool, and public areas. See my stateroom review. I would agree with other reviewers service was so-so. Some of the staff were excellent - would address you by name, have a great conversation and remembered your preferences. Those staff members made the cruise super enjoyable. Other staff members, mostly assistants in specialty, staff in the main dining room and at breakfast were fairly checked out and didn't really care. The complimentary beverage selection was very good and fairly large, we never felt a need to order a paid item. There was a huge variation on the wine availability. Some staff would only serve the "one" featured wine. 3 ports in we learned from another passenger who had complained to f&b manager about beverages and food, learned and told us they had a wine list that you could order from. Once we discovered that and ordered our wine by name it was much more pleasant. Other than staff convenience and budget, I'm not sure why they keep that such a well guarded secret. So be sure to ask to see the ship's wine list! Food was average. While the menu was massive in the main dining room, the quality and taste was average. I will throw kudos their way - we ate in the main dining room only twice on a 12 night cruise and both times they allowed my husband to order a dish he made up with ingredients they had on board. That, in itself, says something about the ship. Specialty restaurant food was equally just average. The chef at the French restaurant comes out and chats with each table, a very nice touch. I will say almost every passenger we met had a different opinion on food quality, so it must be driven by what you are accustomed to. We live in a large city and eat in top restaurants so perhaps our expectations are high. The pool buffet offered a rotating menu and the food was great. They did a specialty buffet on sea days. Eating in specialty restaurants more than once is not a problem. If the main dining room is busy they will offer that up as an option or ask to get in again once you board. Theater shows were good - no problem getting a seat with good sight lines - the theater has ample seating. Avoid the balcony as another passenger suggested. Lounge entertainment is all geared to those passengers 70 plus with no variation. Regents has some work to do to appeal to anyone under 70 and should really focus some time on that. Their target audience goes to bed after the show (10:15). By 11:30 only the one front desk person is up. There were times when we wanted to be at the casino and it was closed. They have improved since our last cruise - now in one lounge they have a self service iPad that you can play music from. We met the 2 other couples on board under 70 and made our own fun. Our takeaway is sail with a group of friends if you are under 70. Pool was heated to about 90 and very enjoyable as we had fall type weather with plenty of sunshine. The nice thing with the older crowd, there were plenty of chaise lounges at the pool. Pool service was good and it was very enjoyable to just relax and read. Canyon Ranch needs to ease off the push to sell products. I was a bit disappointed in my ritual massage/scrub experience I booked with them - not quite up to par. Same for hair salon - I paid $120 for a blow out for short hair and got shamed because I didn't want to order Kerastase products - hello I can get them in the US. Shore excursions we did all private, except for 3, as we knew there would be a lot of older folks on board. I loved the overnights we had in two ports as you could really get out and explore in much more depth or enjoy a nice dinner off ship. We did the dinner at Chateau de Tetre - very nice tour and appetizers. Dinner was ok - chicken. If I did it again I would have dined in Bodeaux. We also took the Santiago de Compostela tour with the ship - I would not recommend - there was no need to be in town so long and the food was again a bit of disappointment (chicken). Lastly chef market tour and tapas cooking class. Can't recommend that either - we grilled bread with olive oil on it. I don't quite understand the culinary kitchen - it takes up quite a bit of real estate but all of the classes except the one I took were booked 10 months prior to sailing and there were not that many in total. I would think they should use that venue every day as it is a revenue generator. I did hear from another passenger that the class she took they actually made something. I booked all of my tours on Tours By Locals. The ship's schedule allowed ample time in port to explore. I could not find a tour guide for St Malo so we took a cab to see St Michel and Cannacle. It worked out great and was only 300 euro. We could not tender in St Jean de Lux so we had 2 days in Bilbao. We got off the ship that night for a local dinner at the port town which was quite fun. We took the air credit and booked our own first class air so no issue with that. Langham London was lovely and had a great location. We came in several days early and the hotel worked with our 2 reservations and kept us in the same upgraded room. Regents paid for breakfast and the transfer to Southampton, which was about a 1 1/2 to 2 hour bus ride. In Barcelona, super simple to get off the ship and take a cab to the airport. Read Less
Sail Date September 2017
We had good experience once before with Regent so we invited a third relative. The cabin that was "sold as" very spacious and adequate for a third was NOT. It was cramped and uncomfortable. The couch converted into a bed that ... Read More
We had good experience once before with Regent so we invited a third relative. The cabin that was "sold as" very spacious and adequate for a third was NOT. It was cramped and uncomfortable. The couch converted into a bed that was very uncomfortable. three days into the cruise we had to request attention to the mattress...they brought egg crate foam. The Compass Rose dining room food was nothing to write home about and the Settee Marie Italian specialty restaurant was downright bad. Prime 7 and Chartrueuss were excellent. Service in the dining facilities was good sometimes and bad the other. For the most part the excursions were good, but you have to be diligent and read between the lines about activity levels and amount of time stuck on a bus. I think I'm done with Regent..just not sure it's worth the price tag unless you drink ALOT. Oh and don't upgrade just for the butler....it's a "non-event". Read Less
Sail Date September 2017
We spent three days in Venice, prior to embarkation. Embarkation took less than fifteen minutes and then a pleasant lunch at La Veranda. We were in our room by 2:30. Very nice room with plenty of closet space and a butler who could answer ... Read More
We spent three days in Venice, prior to embarkation. Embarkation took less than fifteen minutes and then a pleasant lunch at La Veranda. We were in our room by 2:30. Very nice room with plenty of closet space and a butler who could answer any question and solve most problems. We ate at all the restaurants and generally had very good, but not great food. Explorer does a better job with seafood than with beef. Pacific Rim: If you really like Asian cuisines, then Pacific Rim will be a disappointment. A saute pan on an induction cook-top just does not produce the same results as a wok over an open flame. The wine selections do not pair that well with Asian foods. Same menu as web site every night. Prime7: Great prime rib, very good pork and fair to middling beef. Regent claims they only use dry aged USDA prime beef, but I doubt it. Same menu as web site every night. Chartreuse: Very good, if you stick with the fish. Same menu as web site every night. Compass Rose: Favorite restaurant on Explorer. Menu changes on a daily basis and we enjoyed everything we ordered. Sette Mari: Had some excellent meals and never a wait for a table. Menu specials change each evening and the pasta station does a great job. You can make a meal just from the Antipasto Buffet. La Veranda and Pool Grill: Excellent buffets. Wine: House wines are OK, but you really need to ask about everything they are pouring and not just what is initially suggested. The Connoisseur's Wine List has some great deals with markups well bellow what you see in most restaurants. The Culinary Arts Center is great and you should make every effort to schedule a class. We did a Market to Table Excursion in Korfu that could not have been better. Went out to the market in the morning, bought ingredients, and then came back and cooked it in the afternoon. Chef Kelley and her team were great. The Explorer is a gorgeous ship with a multitude of very comfortable public spaces. There is original art on display everywhere you turn. The crew is very well trained and make a point of making sure you are a satisfied customer. The gym is large and well equipped and never crowded. Not a spa person, so can't comment on Canyon Ranch. If you select cruises based on the quality of the entertainment, then Regent is not your cruise line. We liked all the ports (part of the reason we selected the cruise) and with one exception the excursion guides were excellent. We took an excursion in every port with a mix of free and Regent Select itineraries (some were excellent, others OK, but none were bad). There was someone from Destination Services on all of our excursions. All of the buses were fairly new and very clean. Disembarkation was quick and easy, but we did not have a plane to catch. Read Less
Sail Date October 2017
We took this transatlantic cruise from Lisbon to New York for two reasons. Our first cruise 16 years ago was on the Navigator so we wanted to revisit the ship. Our previous cruise was great and led us many years of wonderful cruising. ... Read More
We took this transatlantic cruise from Lisbon to New York for two reasons. Our first cruise 16 years ago was on the Navigator so we wanted to revisit the ship. Our previous cruise was great and led us many years of wonderful cruising. The second reason was the timing which was great for our purposes. This was an unusually early fall transatlantic leaving in October 6th. We were suprised to find the ship was old and tired and I think needs to be retired. The cruise lacked activities that we normally have on transatlantic cruises such as bridge lessons and organized bridge games. The only real plus was the guest lecturer that was great, For the most part the food was good, especially in Compass Rose. The crew tried hard and most of them, but not all, had a great attitude. The worst part was the entertainment. The production numbers were amateurish and our local high school would do a much better job. We had two guest entertainers that were ok but not great. The band played mostly jazz music which is not really suitable for dancing and did not create a good atmosphere for the evening. I am not giving up on Regent and we will book another cruise on one of their other ships. The Navigator just isn’t for us. Read Less
Sail Date October 2017
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown ... Read More
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown Canada were removed and Corner Brook and Sydney were added. During the cruise it was announced that we were not going to stop at Corner Brook but would stay an additional day in Quebec. We were also not able to go ashore in Newport, RI. A schooner ship had gone aground at the entrance to the harbor the night before. The ship the Seven Seas Mariner is 15 years old and needs some/more renovations. The ship has 6 tenders/life boats. Unfortunately only 3 are licensed to tender people to ports when needed. At one port where tenders are needed only 2 were available because one was used on a emergency basis to carry a sick individual to port. On the 2nd/3rd day it was announced that there was an outbreak of a flu virus and there were 9 individuals inflected. The protocol for a outbreak on the ship was put in place. This means that the crew was constantly wiping down everything (hand rails, table tops, chairs, elevators knobs etc) with a wet substance that made everything sticky. All the common area restroom doors were propped open. You also could no longer serve yourself in the buffet line or even serve yourself a cup of coffee. If you check the CDC website you will notice that this ship had a reportable outbreak for a cruise in Aug/Sept. The good news is the Wifi is included in the cruise fare. The bad news it just doesn't work very well. In the evening there is no place to get dinner except in one of the dining rooms. The buffet is not open in the evening. If you want a quick casual dinner or just a little snack that is not happening. There are 2 nice specialty restaurants. However we found that we were only able to get into these restaurants one time each on a 10 day cruise. We paid for upgraded Air. On the return we were put on a Virgin Flight 1st Class from New York. Somehow that got changed to American Airlines business class. The price you pay for a cruise on Regent is high and you do not expect these problems. Read Less
Sail Date October 2017
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we ... Read More
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we are experienced cruisers and favor Oceania far superior - more fun We are now cruising out of Sydney Nova Scotia to Halifax on Here is our 5 day review so far. We are in CODE RED and This is because nine passengers are sick with the flu They are sanitizing everything. Many services are shut down! The food is rushed, the waiters have too many tables the wine offered was Gallo or a lesser quality with few choices. They ran out of the Estancia Pinot Noir the first day and tried to serve a poor quality instead. Food is good but average quality and presentation. Excursions are nice although 2 months prior we booked them and were wait listed for all of them, The entertainment is wonderful although the ship public areas are empty and quiet unoccupied and dead as we saw few are sitting at a bar or dancing before or after the show at night. massages were $170 plus gratuity- way too expensive!!!! The fitness area had the water and drinks locked and bathrooms open with no towels due to the code red, steam room smelled of bleach as did hallways. The equipment needs replacing and has no fans and it is warm In there. ! There was not an attendant present Our cabin is nice with Great space.There is a rattle some nights and have to use earplugs Uodate - cruise is embarking in NY today . We missed Newport Rhode Island due to a ship being stuck in harbor. Our whole itinerary changed to an overnight in Quebec and no Prince Edward Island or Gaspie where we planned great fun excursions! 11 people Sick with flu -code red 8 days - no self service food, tables need spraying and no silverware, menus on tables, salt pepper have to be asked for and laundry, card room, library services- none! Read Less
Sail Date October 2017
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. ... Read More
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow. Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy. On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination. On the following afternoon, the ship was put into code red based on health code rules. 9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service. On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers. We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise. The amount offered is offensive so I would rather pass along the message DO NOT TAKE A REGENT SEVEN SEAS CRUISE THEY NO LONGER PROVIDE 5 STAR SERVICE Read Less
Sail Date October 2017
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