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197 Regent Seven Seas Cruise Reviews

Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them ... Read More
Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them on-board serving this animal cruelty eggs to her passengers. The above only states the way Regent is looking at food quality, animal welfare and at cutting costs. The overall impression of the food is mediocre at his best. Most items are cheap and tasteless. The selections (especially at breakfast) are poor and the same every day with no change at all. We can’t really think of one thing we ate that was memorable or very good. The best place to eat on the ship is Prime 7 where most of the food is ok to good. For the rest of the ship (with Compass Rose being the worst) the food is cheap, tasteless, non memorable and simple. Complementary wines are also very simple and cheap. To give you an idea. One of the so-called premium wines (the ones that have to be paid for extra) was a Sauvignon Blanc from New Zealand. This “Cloudy Bay” is sold in the supermarket over here for € 6,= per bottle. Regent sell this one for US$ 60, = on-board. It only goes to say what the quality is of the “free” wines served. Poor in every way. Service: Majority of the staff is cheap labour from poor countries. Most of them are very friendly and trying to do their best. Major problem is them only a very few of them are trained for the hotel business and almost all of them miss the proper education to give a real 5 star service. They seem to not know anything about etiquettes or class. On top of that the service is very spotty and extremely disorganised. It’s almost impossible to take a seat at one of the dinning places without having at least 3 but mostly at least 5 people asking you if you want water. Despite telling them you don’t water, within a few seconds the next waiter is asking for water. This will repeat on and on without any exception. We mentioned this to one of the Maître’s and the responded advising that they considered this as good service instead. For us however it has nothing to do with good service however. It’s a clear sign of how disorganised things are and at the end no one really knows what the other one does. It’s a lack of clear and good leadership. Cabin: Just ok. It’s of a proper size but cannot be called a suite in anyway. The cabins seem to be very used and are in need of a refurbishment and proper, deep cleaning. When we arrived the air-conditioning did not work properly. We mentioned this at 15:00 for the first time and after 7 more attempts to have this solved, at 21:30 nothing was solved yet and the temperature was still 24,5 degrees Celsius. We then went to the hotel manager who, after visiting our cabin, stated that nothing was wrong and that this was the normal temperature. He offered us a FAN in the cabin and promised that things would be checked once more the next morning to see if the temperature dropped. This should be the case, as nothing was wrong. The next morning however they checked again and nothing had changed with the cabin still being very hot. Then the head engineer arrived once more and we were told that all of sudden they discovered a major problem in the main unit and that it would take the whole morning to solve the problem. And indeed, after hours without any air-conditioning at all, the system was started up and now the airco was working properly. No excuses were given at all. Despite the promise in their brochure, the bed is NOT European KING size and the promised amenities are not all there. Furthermore the slippers are not cotton (as promised) but synthetic and the abundant flowers shown in the brochure is a poor twig only once on board. Overall: We feel that Regent is not delivering a ultra deluxe experience at all. It’s not coming close to the acclaimed 6 stars at all. It’s not even 5 stars but mostly it’s a trimmed and upgraded version of Princess Cruises coming close to 4 stars at it’s best. For the prices asked this is a real laugh and ridiculous. We had a very good deal at the end, but if you’re about to pay more than € 500,= per night (for 2 people together, so 250, each) you will face, in our opinion, a complete rip off. We are seasoned travellers sailed on all major luxury lines, including Silversea, Crystal, Hapag Lloyd, Azamara, etc and for us Regent preforms far below the standard of all those others.   Read Less
Sail Date August 2014
We have cruised many times before and chose this cruise for the class of ship and sailing date.This boat did not live up to our expectations. The food was mediocre at best. We were very surprised to find that even though we were in the ... Read More
We have cruised many times before and chose this cruise for the class of ship and sailing date.This boat did not live up to our expectations. The food was mediocre at best. We were very surprised to find that even though we were in the South of France and Italy at this time of year the tomatoes were tasteless,and the vegetables and fruit were definitely not premier. There is no excuse for not serving top quality at the rates we paid. The servers and cabin staff were most helpful and accommodating but that is where it ended. The reception never answered the telephone and we had to approach the desk to reach someone. No one seemed interested to be helpful and behaved like we were disturbing them. The excursion desk was not open most of the day. The maître d'hôtel acted very uppity and again not particularly helpful. Sebastian our waiter one evening was great! The room service staff was wonderful and as I mentioned before all of the servers really did a great job. The guides were very well informed and made the excursions fun. The one problem however was the drop off points for some ports were quite a distance from the tour and the planning could be improved. Our tour to Genoa required that we meet at 12 to get our documents and then board the tender at 12:30 to get the boat for Santa Margarita to get the bus for Genoa. There was no allowance for lunch as we had to stay on time to follow the program. All in all Regent could definitely put some effort in making this a great experience instead of a mediocre one. This is not the Crystal nor the Seabourn ... Not even close! Read Less
Sail Date September 2014
We've been sailing with Regent, predominantly, for 15 years, our most recent prior cruise being on the Navigator, through the Panama Canal, in spring, 2011 (and we loved it). We were really looking forward to this cruise and, for the ... Read More
We've been sailing with Regent, predominantly, for 15 years, our most recent prior cruise being on the Navigator, through the Panama Canal, in spring, 2011 (and we loved it). We were really looking forward to this cruise and, for the second time, traveling on the Mariner didn't meet our expectations (the prior 2008 trip in Alaska was our least favorite). To start, they booked us in a 5 star hotel that had anything but 5 star service, including the chaotic luggage collection and transport to the ship. We've never seen any Regent embarkation that was so disorganized and it certainly wasn't a good way to start the cruise. We were pleased that they had our luggage in our suite by 2:30 (earlier than in the past), but we were in the first group bussed to the ship. We spoke to many others who experienced very long waits to get on their bus and it was raining by the time they got to the ship, making an unpleasant situation even worse. The public areas of the ship were recently remodeled and were very attractive, as was a lot of the artwork around the ship. We were pleased to see some familiar faces managing and serving in La Veranda and Compass Rose, and the dining room staff was unfailingly pleasant and friendly. Even so, we couldn't overlook the many service shortcomings, especially regarding repeated delays in wine and coffee service at lunch and dinner. I don't drink coffee, but my husband agreed with a previous reviewer, saying it wasn't good, even if it arrived in a reasonable period of time. Apparently they are training many new staff in anticipation of inaugurating a new ship in 2016, but knowing that didn't help our disappointment. This certainly isn't the service we'd experienced on past Regent cruises. The food was decent, not outstanding. Particularly disappointing was the selection at breakfast and lunch buffets; not nearly the variety we'd seen on previous cruises. I ate fish almost every day which turned out to be in my favor because we heard from red-meat lovers that they were disappointed with the beef/pork/lamb quality. We used room service several times. Although delivery was prompt, half the time the staff left something off the order, or added something we hadn't requested. Our standard mid-ship suite had been partlaly renovated, with a new bathroom, including a very nice stand-alone shower, a bonus for my husband who is moderately disabled. Otherwise, the suite had the same furnishings and linens they've had for several years and was overdue to be refurbished. Our stewardess/steward were exceptionally sweet and gave us outstanding service. The gym was well equipped with up-to-date machines and auxiliary equipment. There were many classes offered, but most often they were scheduled early in the morning (7:00 or 7:30) or late in the afternoon (4:30 to 6:30), not particularly convenient times if you want to sleep a little later or get ready for cocktails and dinner. We thoroughly enjoyed Edward Peck's lectures; the other lecturers offered weren't worth our time. Some of the evening entertainment was quite good (the new Jean Ryan production company and a couple of the pianists)but the rest were average, or even substandard. We loved Madeira and the Canary Islands. Seeing these out-of-the-way-places-for-U.S.-residents was almost worth the high cost of the cruise alone because it's prohibitive to fly there from the U.S. Most of our tours were adequate, although we did have to choose the easier ones because of my husband's disability, so can't speak to the more adventurous ones. For those of us that were again using the Regent transport services, the disembarkation process was almost as chaotic as the embarkation process. Given that many of the ship's passengers were challenged, it was especially distressing to have so little help getting our luggage from the dockside to our bus. When we reached the airport, with so many passengers arriving at once, there were very long lines to check in, even though we had first-class tickets. Definitely not first class service, and a poor way to end the cruise. Read Less
Sail Date October 2014
We were on the New Year sailing. Very pleasant transfer to port & return. Check in was accomplished in a blink of the eye. It was nice to board and see the traditional champagne greeting. We were pleased with our veranda room and had ... Read More
We were on the New Year sailing. Very pleasant transfer to port & return. Check in was accomplished in a blink of the eye. It was nice to board and see the traditional champagne greeting. We were pleased with our veranda room and had excellent room stewards. We found the ship generally well maintained. We particularly enjoyed the Seven Seas Lounge for pre dinner cocktails. The cuisine was better than our previous Regent cruise although several dishes which should have been served hot were, at best, tepid. There is no cheese cart, only a plate but you can make the selections. We found 2 excellent waiters and sat in their sections. Entertainment was very weak w. an effort to use the troupe for just about everything. New Years Eve was a poor celebration. We missed 3 tender ports due to winds but there was no compensation, including port taxes. So what were the 'unhealthy' aspects? There were several families with very young, still diapered children. They used the pool,along w a variety of blow up rafts and tubes, all day. Regent has rules ags this but declined, despite many complaints, to enforce them. Ditto for the whirlpools. On the final day, probably due to an onslaught of complaints from other guests, the families removed the diapers, placed the babies in swimsuit & directly into the pool.Really, the USPHS should look into this. The toddler also put their hands into the buffet items. Read Less
Sail Date December 2014
January 7th sailing out of Miami for our yearly Caribbean cruise with the Navigator. Our cabin on deck 6 was fine and our cabin attendant was wonderful. Regent has a loyal staff that have worked with them for years and it is always ... Read More
January 7th sailing out of Miami for our yearly Caribbean cruise with the Navigator. Our cabin on deck 6 was fine and our cabin attendant was wonderful. Regent has a loyal staff that have worked with them for years and it is always wonderful to have the same familiar faces welcome you, by name. Food: For several years now Regent has downgraded it's menus and food quality. There are many wonderful dishes but the mediocre meals are now outnumbering the good ones. Sauces and gravies are poured over almost every dish. If you remember to ask for no gravy then you can at least taste the meal. The buffet breakfast is nice but never changes. The omelet station was terrible. They had a trainee there that had no idea how to cook an omelet, unless you wanted it dark brown when finished. Coffee is the worse drink on board. We had this experience last year and Head Office insists on buying coffee that tastes like stale burnt coffee. They have an elaborate coffee maker outside by the pool or in one of the bars that is great but are you supposed to bring your coffee to breakfast? We quickly, along with many others, started drinking tea. Their alternative dining room, Prime 7 is small and intimate. Nice menu and good food. The service is outstanding. The main dining room, Compass Rose can have good or bad service depending on where you sit. Only one maitre d, Jamal, maintained quality service in his area. Otherwise, you may get a long wait, the wrong food, no water refills, no dessert, forgotten courses and/or no complimentary wines with your meal. Not all, but most sommeliers are nothing more then wine serves. Once I got up and got the water jug myself and others around us laughed and asked me if they could have refills too. Same thing with refills of the white wines. Is this luxury travel with mediocre dinner service? At the prices Regent charges, these issues are unacceptable. Excursions: Watch out for the "free" excursions advertised. Most are lousy, poorly planned and you no longer even get the rest stop with including snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Again, Head Office is cutting back. The captain cancelled Turks, he said, due to rough seas! But we were at Turks when he said that. Didn't he know before we arrived? He then takes us to St. Croix, but they weren't expecting any ships at all and the port shops (although a dirty little town) were closed. You had to deal with local taxis to take you to the good side of the island on your own. Regent had no plans for us. They sure saved a lot of money that day. Enrichment Program: On this cruise was nonexistent. A lecturer on the Civil War??!! That is all Regent could come up with? Had nothing to do with today and/or the cruise. Looked like some guy that just got a free cruise. Spa: Way overpriced, outrageous really. Boutiques: A waste of space. Add another public room or bar or dining venue in this space. Lousy overpriced products and definitely Not duty free pricing. Weird Experience: We received an invitation by the Destinations Manager to join her at her table for dinner. We changed our plans to dine with friends and accepted. She never showed up. No one showed up but us. We asked the maitre d what is going on and he had no idea. We were moved to a table for 2 and our friends looked at us like we lied to them and didn't want to eat with them. We received an apology three days later from the Reception area but never from the woman who originally invited us. Various explanations from officers varied as to what happened. But totally unnecessary for us. One manager stated "We will make up for this embarrassing and regrettable experience". We are still waiting for what he meant by "make up". Overall: For the most part, the wonderful staff help to make the cruise memorable. And we always meet fascinating people on board. Our biggest and probably our most disappointing experiences with Regent is the Head Office mentality of advertising 5 star and luxury but not delivering on the advertising. It is so obvious that Head Office is cutting back on luxury and quality. A wonderful cruise line that is not changing for the better. Read Less
Sail Date January 2015
Regent always does an excellent job in luxury cruising, but this time we were disappointed. Our cabin was very spacious, clean, and comfortable. We did not have a veranda on this cruise but had an ocean view cabin. We did not miss the ... Read More
Regent always does an excellent job in luxury cruising, but this time we were disappointed. Our cabin was very spacious, clean, and comfortable. We did not have a veranda on this cruise but had an ocean view cabin. We did not miss the veranda. The window was very large and let in loads of light. Dining is exceptional on Regent. We had no complaints on the food or service. Drinks are plentiful. They do not skips I this area. The shows were good but not great. However, they were entertaining. Now for our disappointment: We took this cruise specifically to visit Grand Turk and Turks and Caicos. Both ports were listed as pier ports and not anchorages. When we arrived, an announcement was made that we would not be, disembarking due to weather conditions that would not allow the tenders to navigate safely. They added a sea day and a few hours at St. croix with no excursions offered! Regent advertises that did price is reasonable because of the excursions being included in the price. This is only true is they don't cancel them. It sure seems lke they save money by not docking. This has happened to us n two other Regent cruises. One was to the South Pacific and ne was a Mediterranean. Both times other ports were offered with excursions. This time we were dropped on the quiet side of St. Croix with little time and no excursions offered. We expressed our concerns to a regent and were basically told that it was tough luck since it was weather related. We explained that the ports were not advertised as anchorages. We were told that they have no control over the ports. We have enjoyed luxury cruising bit will try another line or a notch down next time. The ship is a little older, staff was awesome, fitness program excellent, food suburb. We were bored on this cruise as we are active people! Read Less
Sail Date January 2015
Hello, we are Jim (72) and Kathryn (65) from the San Francisco Bay Area reporting on our first cruise roundtrip from Miami to the Western Caribbean. So, there was cross-country flying involved and several nights at the Four Seasons Miami ... Read More
Hello, we are Jim (72) and Kathryn (65) from the San Francisco Bay Area reporting on our first cruise roundtrip from Miami to the Western Caribbean. So, there was cross-country flying involved and several nights at the Four Seasons Miami (which, by the way, was mighty fine). We eschewed the Regent air and hotel offerings as they were insufficiently attractive which was surprising considering the self-proclaimed luxury appellation. Embarkation was smooth and easy. Greeted onboard by staff proffering scant half-flutes of sparkling wine (? really, half a flute?!) followed by lunch on the pool deck which was a poor choice but what did we know? Then to our master suite which we adored and would not consider cruising in lesser accommodations, space matters. Very comfortable digs although veranda seating not optimal. Butler and stewards marvelous. Ship condition ... not great. Stained carpets everywhere, clunky furniture, crowded pool deck, insufficient deck chairs in shaded areas, no toilet near Prime 7, Sette Marie (sp?). Afternoon tea crowded and uncomfortable and accompanied by electric guitar music, geez. Tea bags, not pots of tea. Tawdry famous painting reproductions in the main dining room (Compass Rose) where service was stiff, formal and uncomfortable. Food: eh. But the ice cream bar on the pool deck is fabulous. Included wines ranged from fine to awful. Entertainment: have no clue, tried to avoid. Service: in our suite, service was great. Elsewhere it was hit and miss. We loved cruising and being at sea. That, at least, turned out just fine. Our cruise aboard Regent Navigator, eh. We have three more cruises booked aboard Seabourn and Silversea (Amazon, Panama Canal, Norwegian fjords). As for luxury -- not so much. Disappointing in that regard, not much luxury apparent. We're off to try other lines to see if luxury really is available. Read Less
Sail Date January 2015
As I started packing for my next cruise I found my notes about our travel from Callao to Rio de Janeiro, thus my delay in filing this review. Overall we still enjoyed this cruise; however the first class service we experienced in the past ... Read More
As I started packing for my next cruise I found my notes about our travel from Callao to Rio de Janeiro, thus my delay in filing this review. Overall we still enjoyed this cruise; however the first class service we experienced in the past seems to have passed and the last leg from Buenos Aires to Rio was less enjoyable. Mainly due to less desirable excursions that are further degraded by incompetent but mandatory Brazilian guides. The expected luxury cruise experience was diminished by the following observations: After moving into our cabin we found a rotten orange in our fruit bowl. We called for help with the coffee maker. After 20 minutes we made another call since nobody came or called back. First morning we ordered room service for breakfast. The coffee was okay but the omelets were dry and cold, the fruit wasn’t ripe and the toast was stale. No more breakfast in the cabin! Some drawers in the credenza were faulty since some screws were missing. I reported this fact but nobody ever came to correct. The shower doors slammed forward and backward with medium swells making loud noise. Our cabin was on deck 10 and in the morning the crew was dragging chairs above us. This was a daily disturbance. The balcony door screamed in heavy wind due to vibration of the seal. Unfriendly personnel at the doctor’s office (nurse Ratched) and MD Gustavo. Read Less
Sail Date March 2015
Having sailed with Regent Cruises several times over the past 15 years, I’ve always found each voyage to be the perfect experience of what a first-class travel adventure should be: perfection in service, accommodations, attention to ... Read More
Having sailed with Regent Cruises several times over the past 15 years, I’ve always found each voyage to be the perfect experience of what a first-class travel adventure should be: perfection in service, accommodations, attention to detail, generous amenities, well-planned tours, and fine dining. Even though I was a bit apprehensive about sailing with Regent again after learning last year that it had been acquired by Norwegian Cruise lines, my expectations were still high when I booked another long cruise on Regent Voyager, just recently completed. The verdict on the impact of the Norwegian Cruises takeover of Regent Cruises? Major disappointment! It is almost impossible to conceive of how far Regent has fallen. Where meals on Regent used to be the equivalent of dining in 3-star restaurants, the food now is mediocre, at best, with very little variety in dishes served — making one bored of Regent food after just 3 weeks.What used to be an almost unlimited selection of outstanding wines at meals has now devolved into a choice of one inferior red or white. The tours now are not well planned, with guests forced to spend too much time driving on buses, sometimes waiting for more than an hour before departing to the next destination, and spending time on destinations that were not worth visiting in the first place. On longer tours where lunch is served, the quality of the local meals is often less than satisfactory. Where once Regent won well-deserved praise for its service and attention to detail, it has become obvious that it does not train its people properly, and that there seems to be a relaxed who cares attitude among its staff. In addition, Voyager appears to be using an outdated Internet system, because the system was very slow, and on many occasions, was not up and running at all. One frustrating aspect of the cruise was that prior to departure, Regent never bothered to let its passengers know that while in Japanese waters (roughly a full week), the ship's Internet system would not be in service. This was a major inconvenience for those of us who, for business reasons, had some major Internet-based transaction problems. Quite reasonably, Norwegian Cruises didn’t buy Regent Cruises to lose money. But the results of the deep cost-cutting were obvious everywhere. While there are still many good things I found on my recent Regent Voyager cruise, it is now just a pale imitation of what it used to be. The bottom line is that for its very high price, Regent simply does not deliver the goods. One caveat here: I'm not saying that Regent Voyager is any better or worse than any other cruise line's ship; my assessment is based solely on comparing Regent in 2015 with Regent in years past. Read Less
Sail Date March 2015
We booked this cruise for several reasons. The offer included upgrades on the flights to World Traveller Plus and a two day pre cruise trip to the Iguazu Falls. The trip was booked via Readers Offers. We would not, in other ... Read More
We booked this cruise for several reasons. The offer included upgrades on the flights to World Traveller Plus and a two day pre cruise trip to the Iguazu Falls. The trip was booked via Readers Offers. We would not, in other circumstances have paid this amount of money. In any event, we had to pay for an additional night in Buenos Aries due to there being no seats left on outbound flight. Buenos Aries and The waterfalls were fantastic. An absolute highlight, but not part of the cruise. Embarkation was smooth and easy and we were directed to lunch and then to our Stateroom. This had been upgraded to the highest basic room and included a walk in wardrobe (fantastic), a bath and combined shower with all toiletries, champagne, fruit, coffee machine etc. Had we booked this stateroom we would have been in line for some free wi fi but we did not get this. We ate most nights in the Compass Rose Restaurant, once each in Signatures and Prime 7 and once at the Italian. All served delicious food but we were disappointed with the Italian restaurant. The entertainment was certainly not up to 6 star. We were advised that the Brazilian authorities had just issued a requirement for all guest entertainers to have working visas. Not knowing the industry, I am not in a position to comment on the truth of this, how much notice was given and whether guests could have signed on as crew. However, for our first cruise ever, we were not bothered about missing the show as there is only so much singing and dancing one can cope with 30 minutes of samba was not a good substitute! Not withstanding the above, there should have been two shows per evening. If you did not decide to eat until 7.30 or 8.00 you missed the show. The open dining was great. We have not used this option before, but to choose whether to sit on our own or converse with fellow passengers was very good. Some of the ports of call were dubious. Rio Grande offered nothing. We had one trip that lasted 6 hours that necessitated us buying lunch. This was unnecessary as the whole trip could have been done in a morning or afternoon with the opportunity of tendering earlier or later and spending more time and buying lunch if wanted. To see the ship and have to buy lunch meant we did not really enjoy our evening meal as much. The Company also knows how long each tender will take. We took one morning trip and one afternoon trip. We had barely enough time to change clothes on return from one to the other and missed any form of lunchtime nourishment at all. This is not acceptable. When booking the trips, we are told whether we have time to fit everything in. Clearly, this is not the case. We also had a clash of trips, that was not advised to us as the times had been changed. we realised this ourselves and could then not get booked on anything else. The service was good. The crew polite and attentive. The atrium is nothing to write home about and the 2 shops on board, non descript. The swimming pool allowed only 12 people in at a time! We meet some lovely people on this trip and did, overall, have a lovely holiday. The beginning and the end, Rio, being our highlights. However, this cruise was not worth the additional cost to call it all inclusive. We would rather go for a cheaper cruise and pay for the extras we want. Princess and Celebrity beat Regent as far as we are concerned for all round value for money. Read Less
Sail Date March 2015
We were enticed into the cruise by the free pre cruise trip and the flight upgrades to World Traveller Plus on BA. We had to go to Buenos Aires a day early which, although costing us more, meant we could see more of this fabulous city. ... Read More
We were enticed into the cruise by the free pre cruise trip and the flight upgrades to World Traveller Plus on BA. We had to go to Buenos Aires a day early which, although costing us more, meant we could see more of this fabulous city. The tri to Iguacu Falls was too fabulous to put into words. The ship embarkation was painless and we were given lunch on arrival. We had guaranteed staterooms but had been upgraded to Concierge , deck 8 , mid ships. The Stateroom was lovely. Walk in wardrobe, electric sockets for US and European, great films on TV, champagne and fruit, toiletries, robes, and one of the few that also had a bath tub. Nothing to complain about. Due to the upgrade, there was a coffee making machine. Now the complaint (you knew it was coming!) On a 6 star ship, surely all rooms should come with tea/ coffee making. room service should not be required for this. In addition, why upgrade when not offering all facilities. ie wi fi. Again, on a ship of this quality and at these prices, this should be offered without question. We ate in Signatures on the first night, Prime 7 on the last, The Italian on one night and The Compass Rose on others. The service in all was very good and the food excellent in all, except in our opinion, the Italian. Lots of people enjoyed it so it may just be our impression. We preferred the Compass Rose for general evening meals. The open dining is very good. To choose whether to eat a s a couple or a group was very good and worked well for us. The fact that there was only one show a night was not good . Dinner and conversation was cut short to get to the show on time. In any event, the variety of the shows was not good. according to the ship, Brazil had only just advised them that all guest entertainers were required, whist in Brazilian waters, that working visas were required. This left us with very little variety, a half hour of tuneless Samba, lots of piano playing and singing and dancing. Whether or not visa issue was a fact, I do not know, but this was very boring and for the first time on a cruise, we were not bothered whether we missed the evening entertainment. The ports of call were not all great, but if you want great site seeing, stay in London!. The problems really came with the length of some trips and tendering timings. The trip to Punta Del Este could have been done AM or PM but did not necessitate a 2 hour stop to enable us to buy our own lunch. This was unnecessary as the ship was waiting with our lunch! A 15 minute shopping trip would have sufficed with the option of staying on shore and taking a later tender back or tendering earlier. Hence, no evening appetite. Another, to Parati, did mean two trips. Morning schooner that left the ship late and hence returned late leaving us 10 minutes to get changed, have no time to eat before the 45 minute tender to the pier. Regent should sort the timings of these trips. If doing AM and PM give people the earlier departure in the morning so they can be back in time. This issue also caused us a problem in Montevideo. We pre booked one AM tour and one PM tour. We were not advised that the PM tour had moved to AM and were then too late to book a substitute. The trip in Santos was elongated by the long ride and transfer within the port itself. The coffee museum would have been more interesting had any information been in English and we did have to ask to go inside the stadium. The Botanical Gardens had an orchid house with no orchids and a bird of prey enclosure that was closed for the hour we were there. Be aware. You may be on a ship but you will need mosquito repellent! The last port of call, Rio was, again a highlight. Regent cannot be blamed for the traffic chaos but should have been aware of possible issues. We booked the two main trips for this wonderful city and were then given one of them again on day of departure. Not good planning by Regent. However, to be fair, we took both and enjoyed different weather on each day on top of Christ the Redeemer but we did get to see the beaches 3 times! There were not too many stops for shopping on the whole cruise. Again, for some this is not a bad thing but 10 minutes would be nice. There were no warm/ cold towels or refreshments to meet you when returning from land trips. The guides on the trips were very good. their English magnificent and their accents very easy to understand. We only had one sea day. only 12 allowed in the pool at a time. No photographic services on board and very little in the way of shopping on board. We met some lovely people and did have a lovely holiday. However, we were told that 7600 bottles of wine had been drunk. this equates to over 10 bottles per passenger-hard to believe. was this to make us feel we had received value for money as all drinks were included? Will we use Regent again? Doubtful. We like Princess and Celebrity and although we would have to pay for drinks and trips think that this would work out cheaper. The entertainment was certainly better, and the food and service were of a very high standard. The basic balcony staterooms are maybe not quite as good but more than acceptable as you are not in them for very long. Read Less
Sail Date March 2015
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew ... Read More
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew Kapers' which was as bad as it sounds) and it's really good that all the trips are included as are all drinks and gratuities. Now for the not so good. The transfer from the very nice hotel that Regent had put us up in to the ship was a joke. The bus driver tried to offload all his passengers (including several very elderly and infirm) at the wrong cruise ship! He pulled up alongside a Norwegian Cruise Lines ship and announced that we all had to get off and fetch our own luggage! This caused consternation and eventually we were delivered to the right ship, but several passengers required wheelchairs and these were not readily available. Once on board we were invited to take lunch on the pool deck, but no-one was around to 'show us the ropes'. Eventually we managed to attract a waiter's attention but really we should have been better looked after. Our suite was lovely, but I'm so glad that we were midship as the worst thing about the Navigator is the vibration. When having a meal in the restaurant at the aft of the ship on deck 10 it reminded me of being on a cross Chanel ferry as everything was shaking! I'd read other reviews which warned of this but I thought that the reviewers were being ultra picky, but I can assure everyone that they're not; it really does vibrate this badly. It took my wife 2 days to get her sea legs as a result, and others on board were similarly affected. The staff on board were nice, but no-one seemed to go out of their way to make you feel special. My wife commented that the staff's attitude picked up from Thursday, possibly as a result of everyone completing a mid week questionnaire? Overall we had a nice relaxing break and we met some interesting and friendly people, but it was expensive. However, I felt that the Navigator is old and tired, and can do with a refit. We've only cruised once before (with Seabourn) and personally I think Seabourn knocks spots off Regent for its ships and staff attitudes. Read Less
Sail Date March 2015
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. ... Read More
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. The suite was clean and enough room for us. The suite came with butler service, which was very efficient, friendly and helpful. Both the butler and suite attendants always seemed cheerful and quickly learned our daily routine and worked around it. Overall, the service on the ship was excellent. There are several choices for dining, but we found the Verandah and the Sette Mari to our liking. The Compass Rose did not seem to meet the same standards as on the other Regent Ships. We went on several Regent excursions and found them to be enjoyable. We also went out on our own at several ports as the long bus rides and constant waiting for other passengers to keep a schedule gets tiresome. We had one major problem during the cruise: VIBRATIONS. Most of the public areas had some vibrations, but we were able to accept that. The most annoying and discouraging aspect of these vibrations was in our suite whenever the ship was in motion. Everything placed on the furniture rattled and the bed shook constantly, making sleep a luxury. It led to several afternoon naps when the ship was in port in order to catch up on our shuteye. I made an appointment to meet with the general manager, who was most polite and understanding. However, the ship was fully booked so we were stuck. The most disturbing part was his acknowledgment that others had complained about the vibrations but Regent had apparently not done anything to remedy the situation. He assured me that he would pass on my issues to the corporate office, which I appreciated but did not help us sleep! We have traveled the world and consider ourselves savvy travelers. If Regent knew about the vibration problem, which a cursory look at other reviews on this website will confirm, then it should make a full disclosure to prospective passengers. It may scare some people away, but in a competitive marketplace, it is the right thing to do. I looked at a new car several years ago and the sales manager indicated the manufacturer was still working on some issues. With that knowledge in mind, I bought a different model from the same dealer. Regent is charging higher prices for upgraded suites such as ours and not disclosing the problems that go along with the suite. Why ruin an expensive vacation by having to sleep in a bed that feels like a washing machine in the rinse cycle? Read Less
Sail Date April 2015
The cruise was pretty good, definitely geared toward an older crowd. The Alaska Cruise was great, but it was after we returned that the harassment began. Despite multiple request and attempts to be removed from the mailing list, I receive ... Read More
The cruise was pretty good, definitely geared toward an older crowd. The Alaska Cruise was great, but it was after we returned that the harassment began. Despite multiple request and attempts to be removed from the mailing list, I receive at least 2 brochures a week and when I tried to unsubscribe through the website, then I started to get emails. I will NEVER sail with them again due to their harassment. Strongly advise against their cruise line. A good if overpriced 7 day cruise followed by years of harassment. The cabins and small ship were very nice, ports and excursions were great. The evening entertainment was lacking. Great food. I highly recommend the balcony for the inside passage. So if you are a bit older, go to bed early, and don’t mind being harassed for years after your cruise then this line is for you. However, if you don’t want to be bombarded with junk mail for the rest of your life, steer clear of this cruise line. Read Less
Sail Date May 2015
This review may be unusual, but we want to let potential Regent Cruisers what we experienced. We chose Regent because we wanted the all inclusive trip. We wanted a little stress as possible. Regent did not live up to their promise. ... Read More
This review may be unusual, but we want to let potential Regent Cruisers what we experienced. We chose Regent because we wanted the all inclusive trip. We wanted a little stress as possible. Regent did not live up to their promise. We booked & paid 4/6/15. On 4/21 I received the call that we must pay an additional $300. for our "Free" Hotel in Anchorage, as the Regent Agent made an error and the Free Hotel -Hilton, was $500. pp. more. I was given a $300. ship credit. I had been unable to book excursions nor Prime & and neither could the Regent Agent( who didn't know why). It turns out it was Blocked because the "system" wanted $300., but the Agent didn't understand that. So for 3 weeks we lost out on excursions. The excursions we tried to get were not available, but we did get on waitlists. I would suggest you book excursions ASAP, as the free. good ones go quickly. I spoke to several Regent Office folks for days after this and got no assurance that they would not do this again to others. We originally booked a cabin at a lower cost, but our Regent Agent strongly suggested we pay more and get the Concierge Suite because with this we got a "Free" hotel and transfers to and from the Airports. Also, we would get Binoculars and some other extras. When we arrived at the Anchorage Airport we met the Regent Staff waiting ( I thought) for us, but we were not on the list. We showed them our documents, which showed Hotel and transfers, and they took us to the Anchorage Hilton. We began stressing about if we would have a room. Regent's representative had us on her list and we had a room. The Staff were friendly, room was clean and average. Bed was comfortable and we slept well. This was NOT a $500. per night room, even in Anchorage. I would stay at the Marriott if I were in Anchorage, I am told it is much nicer. In the morning we had a free buffet breakfast, very nice. We then boarded a bus to Seward. This was a pleasant and scenic ride. Embarkation was easy and quick. Once on the Ship we wandered around, since there was nobody there to greet us. We went to the Pool Deck and had lunch, which was good. We found our room #853. It was larger most cabin we have been in. King size bed, plenty of storage, table, chairs and couch. Veranda had 2 straight back chairs. Bathroom was very large, had a separate deep tub and shower stall. Also had a walk-in closet with a safe, 2 fluffy robes and plenty of hangers and drawers.. The carpet and furniture are worn, need refurbishing. We asked for new pillows because the ones there smelled bad. However, we got replacements that were almost as bad. We chose the least stinky one and made do for the trip. The TV has MSNBC & FOX News + other movies and Ship's info. Our cabin steward, Katheryn, was a joy and took very good care of us, but she said she couldn't get us pillows that didn't smell!!! Also, the metal wall between out veranda and #851 clanked the whole trip. The folks in 851 had been on the ship for a 14 night trip and they said they couldn't get anyone to fix it. We asked for a second pair of binoculars. They were both completely useless. We were told by others that they couldn't use the binoculars in their cabin and nobody had a pair that were usable. We ordered Room service and were so pleased with the food and service-excellent! The restaurants, I believe, use the same kitchen, so it is a wonder why room service food was far better than that served in the Compass Rose or Prim 7. The Veranda buffet lunch was a disappointment, many salads made with vinegar and few choices. Prime 7 has excellent service, but the food was not great. The onion soup was almost not edible. Lobster was chewy, didn't eat i. The 16 oz. Prime Rib was great. Nobody asked why our food returned to the kitchen uneaten. The deserts were good. If you drink wine you may be happy with the excellent service by waiters constantly keeping the wine glasses filled. We did not drink wine nor much alcoholic beverages, so we could not fully appreciate the free beverages on this cruise. The Prime 7 & Manager stopped us as we were leaving and begged us to say good things about Prime 7, saying his job was on the line they needed to get good reviews. It seemed very sad! We loved the Hubbard Glacier stop. The ship stayed and turned and we sat on our balcony and really enjoyed the beauty of Alaska. The excursions were very good. We finally got them booked. We would suggest the Sea Otter Tour, we were lucky to have great weather and had a wonderful trip. We saw beautiful islands and wildlife-just wonderful! The Hoonah Kitchen tour was fun, we grilled some salmon and halibut and the recipes and stories were the best part. The Victoria City Tour and High Tea at the Fairmont Empress were really fun. The High Tea was a bit crowded, but we had good service and yummy tea and plenty of little sandwiches, cakes candy etc. The City Tour was a bus ride around Victoria with a driver/guide, Randall, who told great stories and stopped at several interesting places-really fun. The ship seemed uncrowded and quiet. The Casino was empty when we arrived. There are the usual slots and some table games. We had In room breakfast most days and it was a real treat, just great. The food was good and hot and the coffee was good. We really wanted Regent to be our Cruise Line, but we probably will not sail with them again. We returned from Victoria to find out luggage on our bed. The bags must be out in the hall by 11:00PM. I was advised we hadn't paid for transfers to the airport in Vancouver??? We paid and paid, but not enough I guess. Nobody could help us, though they could see we had paid extra transfers and hotel fees. We were told we could pay another $69.90 each to be taken to the airport! The next day our status was one of the last to be called to disembark due to our lack of Regent sponsored transfer. It is hard to believe that after the many thousands we paid and the additional fees we still were not provided with a ride to the airport! We had no trouble finding a Shuttle to the airport for $15.00 each. We had more stress our trip due to the lack of customer service. Regent needs to stick by the all inclusive promise and not keep looking to gouge passengers like they did us. They caused us stress that was all their fault and totally unnecessary. We had counted on this to be a relaxing trip to help recover from life's stress, but they provided stress that was avoidable and made Regent seem to be a Cheap organization. I let Regent's know how we feel. Haven't heard back from them. I don't expect to hear from them. We are not chronic complainers nor are we snobs, we are very disappointed customers of a company that did not live up to what they say they are and how they say they treat their customers. I will look for another cruise line to make our go to. I think upgrading on Holland America would have made for a more enjoyable cruise. Beware! Read Less
Sail Date May 2015
Regent offered this cruise with business class airfare included. Upon returning from the cruise we and several other couples learned that the airline oversold their business class seats. Regent's offer was not contingent on an ... Read More
Regent offered this cruise with business class airfare included. Upon returning from the cruise we and several other couples learned that the airline oversold their business class seats. Regent's offer was not contingent on an "if available" basis. Several attempts to get Regent to give us an accommodation for this downgrade, including writing to specific executives, were dismissed with an insulting "there is no further consideration we can extend". Well of course there is. Regent simply did not want to. Having cruised with Regent several times, it is somewhat amazing that they would choose to forego a token accommodation and lose much more by our decision not to cruise with Regent again. The dining experience did seem to be a lower level than on previous Regent cruises. Wine selections were adequate but had been better in the past. There seemed to be a conscious effort by wait staff (read: management) to slow down wine service. At one dinner we instructed our waiter to return our food to the kitchen and serve us the wine we had requested several times already but had yet to receive. The food & wine issues aside, the failure to afford us a token accommodation for failure to deliver business class air as offered - and paid for - was completely unacceptable. Blaming the airline is not legitimate. The offer was made by Regent, who should have assured adequate business class seats were available. The question, as posed by another reviewer, is: are these systemic problems with new management wanting to maximize profits while alienating its affluent customers? Read Less
Sail Date June 2015
This was our seventh cruise, having previously sailed with Celebrity, Azamara and Seabourn. I liked the layout of the ship and thought the food in all of the restaurants was of a very high standard and could not be faulted. Service ... Read More
This was our seventh cruise, having previously sailed with Celebrity, Azamara and Seabourn. I liked the layout of the ship and thought the food in all of the restaurants was of a very high standard and could not be faulted. Service however was patchy and we often had to go up to the bar and ask for a drink as there did not seem to be enough waiting staff in the pool area or horizons lounge. There was quite often only one member of staff on duty in the Horizons lounge. We did not use the free excursions as we had visited many of the ports before and were mainly looking forward to the 'on-board experience', unfortunately this was mediocre at best. Considering the cost, Regent do very little to make the experience in any way ‘special’, compared to e.g. Seabourn. There is simply no comparison between the two and I have had more memorable cruises on Celebrity at a third of the cost. There are no cold towels on arrival back at the ship, no ‘treats’ offered around the pool e.g. sorbet (Celebrity) or fruit sticks (Seabourn) in fact in 11 days I was only once offered a cold towel by the pool. The cabins are a good size and the beds are very comfortable, cabin stewards were superb however be warned that crew doors do not show up on the deck plans so if you are unlucky to be in rooms 765 or 763, you will have a crew door opposite that will slam all day and night. You will become familiar with the sound of rattling trolleys and crockery being pushed through it continuously. In fairness, Regent did offer to move us but the room offered was not to our liking. They said that the door would be put out of commission for the duration of the cruise so we saw no point in going to the upheaval of moving (and to an inferior room) since the door was to be put out of use, but this was unfortunately an untruth which was repeated several times throughout the trip. We eventually gave up mentioning it since it was obvious that they were just telling us whatever we wanted to hear with no intention of doing anything about it. We don’t tend to go to the theatre when we cruise so I can’t comment on that but we do enjoy a flutter. On this cruise we only managed to do this once, since there is only one blackjack table, a poker table and a roulette which inexplicably was closed some nights. There are quite a lot of slot machines which seemed mainly unused. Perhaps they could open up another blackjack/roulette table occasionally? There was certainly the demand for it. Canyon Spa ranch was excellent, expensive but you know this before you book. Entertainment was ok although I have never been on any cruise with such a low-profile cruise director. Officers were very low profile too, other than the one who sat in the smoking area with his children (!). In summary, Regent is a 3.5/4 star experience at 6 star prices. We didn’t have an awful time and there were some good things about the trip – mainly the food. It’s back to Seabourn for us. Read Less
Sail Date June 2015
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a ... Read More
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a 20 day cruise. In the end we bought ourselves some wine in Kristiansund. If we could find a decent supplier why couldn't they? This was our sixth cruise (140 days) with Regent and the second one where they have run out of certain wines. The Regent standards are undoubtedly slipping. Service on board is still excellent but staff are embarrassed and very apologetic of situation. Entertainment was adequate apart from a terrible American comedian. We agree with other reviews regarding the shamble prior to tours. You can wait for ages in the theatre and be addressed as if we are in nursery school or old peoples home! Read Less
Sail Date June 2015
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very ... Read More
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very poor English skills. They cannot do anything except take an order, from a menu. No outside the box thinking thought process by them. Shore excursions for this level cruise are lacking in one main item. There is no one from the cruise line with you. If you are at the back of the 40 people and the leader is moving too fast no one knows who may be missing. Ports were changed due to external circumstances. However, no effort was made to make up for it by bringing on entertainment or providing other ports. In Kobe ship had passengers in enclosed gangway area for two hours getting off ship. Some passengers passed out. They blamed immigration, but better handling could have happened. That is only several people in corridor. They also left people who booked a pre cruise tour in the airport without any ship personnel for about 10 hours. Read Less
Sail Date July 2015
This was my last Regent Cruise because the company gives itself 6 stars, when the experience is really 3.5 at best. The real problems are with their mechanical maintenance and boat quality -- the things a person on a smallish boat in a ... Read More
This was my last Regent Cruise because the company gives itself 6 stars, when the experience is really 3.5 at best. The real problems are with their mechanical maintenance and boat quality -- the things a person on a smallish boat in a big sea would like for the company they just paid more than $6k for a one week cruise to focus on when investing their profits! Mechanical Issues: This boat (Navigator) has a very pronounced vibration, especially at the back of the ship. So much so that while whale watching at the back of the boat on at least two occasions, dishes and glasses vibrated right off of the table! The boat is in great need of repair and refurbishment, but their profits must go on so they instead cover up those problems with lipstick and hope that the hard working crew will help you forget, for example, that you just ate three day old salad that had already been out on the buffet at least 3 days in a row, or that the 5, 6 and 7 floors have a distinct smokey stink from the smoking lounge's poor ventilation. Food Quality and Safety: the food was horrible -- most of it covered in slimy sauces to camouflage the age and poor quality of what you were being served. My husband could not get a nice unstringy breast of chicken anywhere on the boat all week. I could not get a decent vegan meal. Who loses weight on cruises? We did! We did document that food on the buffets was recycled -- both at La Veranda and at the pool where salads were merely covered and brought out again the next day- only a bit more congealed. That was salads with meat, dairy and oils in them -- to a one! We opted to eat our meals off of the boat to get better food quality and nutrition. Room Quality: You will likely not find bigger standard rooms on any boat anywhere. You can find better maintained ones, however. Again -- lots of lipstick covering up a pig! Carpet that is worn and stained, cracked bathroom flooring, leaking shower, outlets that worked when.....the moon was in the 7th house??? Not during the cruise anyway. Avoid the spa -- a terrible nail technician who was so obviously unhappy with her job and being on that boat that the only conversation she could muster was about how happy she was to be going home soon. And, to boot, I quite likely received the worst pedicure I have ever gotten yet it took her nearly 2 hours to complete it and cost me a hidden $160+ dollars! Also -- the gym is SMALL! You will have to go at odd times in order to even get in the door. Not big enough for the size of the ship. POSIVITIVES: great choices for day trips, beautiful Alaska!!! Please, go to Alaska, take friends and family, it is beyond breathtaking and amazing. You can get so much more Alaska for your money going on either a different cruise line or taking a land tour and the inner passage ferry on your own. This cruise line took away from the Alaska experience because of their managerial crapulence in the guise of "6 star service." Staff -- most of the on-board staff with just a few exceptions work their hearts out and don't rest until they do what they can to meet your needs and wishes. Read Less
Sail Date August 2015
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is ... Read More
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is was very good there were just too many niggly issues, so for us a let down. This was only our 2nd cruise - the first on Seaborn - and we thought this would be as good, and maybe Regent are but this ship is not. Alaska was wonderful, some trips curtailed due to bad weather and surprisingly no pro-active suggestions or help from the ship re alternatives. This was a complaint for all of the cruise, things happened - and we understand weather etc but there was little consideration for the passengers who had five straight days at sea! So we had three spells of bad weather and buy can this ship move about, but worse than that the noise in the cabin is horrendous as everything creaks and groans, doors fly open, the noise from the plumbing is something else. Talking of the noise there is of course the vibration especially from the rear of the ship, in the show room and one of the restaurants - understand it is a facet of the ship!!! On top of that we had inches of water in the cabin one night as the plumbing let go - speaking to other guests we understand we were not alone to enjoy that! Most of the crew were great but overall there were times when everything was just off the game, maybe who ever was running that part of the show was having an off day or what, but there were days when the service was just poor! Last whinge - only our 2nd cruise and our first on Regent so I took the trouble to write to the UK CEO and share our journey, the good and the bad, and here nearly two weeks later still no response. So next cruise for us will be Seaborn! Read Less
Sail Date August 2015
Dubai to Cape Town was our first cruise on this ship. Were assigned a room at rear of ship on deck seven. Whenever we opened the cabin door for the first few days, we felt like we walked past a dumpster. Our thoughts were the smell must ... Read More
Dubai to Cape Town was our first cruise on this ship. Were assigned a room at rear of ship on deck seven. Whenever we opened the cabin door for the first few days, we felt like we walked past a dumpster. Our thoughts were the smell must have come out of the water closet. So we checked to ensure all the water traps in the toilet were ok. After a few days we got used to the smell but the air in the room had never smelt fresh. Later we heard another passenger on a different deck complained to the ship about the foul smell. However, we understand they could not find the source of it. Little did we realize until the ship was docked in Maputo when they were off loading the ship's garbage, that it was where the smell came from! We were four decks on top of the garbage room which is on the third deck and the smell came all the way up. The ship's ventilation system and seals need an upgrade. One of the joys of going on a cruise is to enjoy the food. Most of the time the menu on the ship remained the same. They use too much salt in their cooking, though every table has a salt canister. For the soup we resorted to diluting it with hot water which we got from the serving staff. The Matre De did mitigate our complaints by pandering to our wishes by odering special dishes for us. There was an occasion a guest was not what we thought suitably attired for the gym. The person had loose garments and flip flops which poses a danger to the user. Unfortunately the gym has no written dress code. Read Less
Sail Date November 2015
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone ... Read More
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone from the restaurants i.e. runners or bus boys; so there is no one to clear and set the tables other than the wait staff who are now extremely over worked. Even the Maitre'Ds are pitching in to clear and set the tables even in the specialty restaurants which leaves diners waiting at the entrance ungreeted and unseated. The staff has not had the detailed Four Season's training that was previously done. There seems to be a orchestrated "slow down" on pouring of coffee and wine. The wine list quality has dropped some; but is acceptable. The pre dinner canapes at the start of the cruise consisted of chips and pretzels. After complaints, some canapes were added. Cocktails are still a good pour. We ate most of our meals in Compass Rose and specialty restaurants. The menu variety of CR was fine; the Signature and Prime 7 menu stayed pretty much the same. Prime 7 was disappointing as the steaks and prime rib were tough. The top deck buffet was more of a "feeding frenzy" which says more about the passengers than the ship or the crew. This was the rudest group of people we have ever cruised with. Norwegian Cruise Line must be marketing to a different client base. The day time on board activities are old and tired - Bingo, Bago, Bridge, Quilting, Trivia. Sounds like a nursing home. As for the Officers, there is very little done in public relations. There is minimal "meeting and greeting" expect for the cocktail party. Would be nice to see the GM and Captain "working the room" so to speak. I can't say enough about our cabin crew in 947 - Derlen and Edgar. They worked very hard and our cabin was in top shape. In fact, the entire crew is working extremely hard and are, in my opinion, over worked. The Jean Ann Ryan dancers and the Regent band were the best we've experienced on any cruise. We were disappointed enough in the cut backs on this cruise, that we did not book another one. We had previously booked a cruise in May on The Voyager and we'll see if improvements have been implemented. The overall conversation among returning cruisers is that things are not as good and detailed oriented as before and that the ship is short staffed. We hate to see Regent sink into mediocrity. Read Less
Sail Date November 2015
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it ... Read More
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it just wasn't the same. The cabin was beautiful and the ship and most of the staff great. However, it was sort of obvious that they are cutting some corners. As people who work out, we went to the gym. Some of the machines were not working and we were told some hadn't been working since April! We asked about it and were told "it is out of our control." Who is responsible to see that the equipment is maintained? The televisions on the machines for the most part were not working. If you do an hour workout, all you have left to look at is a wall - - no ocean views or anything. By the end of our cruise there was only one treadmill in operation. On our previous cruises, after eating at the Compass Rose or any of the specialty restaurants, we would rave about the food for hours. Not this time. We would give the food a generous B minus. The bread was awful. The lamb had no flavor, and we ate most often at the Italian restaurant which was quite good. Little things were missing, like freshly ground pepper. The wait staff seemed overworked - - too many tables per waiter and the service was a lot slower than we remembered. It was hard to get anyone's attention if you had a problem with your order. The best dinners we had were at Setti Mare. We were disappointed in Signatures. There were little things missing - - I love to soak in the tub on cruises, and Oceania has different bath salts you can add to the water. There was nothing on Regent and they are supposed to be a "luxury" line. My husband likes blueberries on his cereal in the morning, and when he asked if there were any, he was told yes, but they don't put them out because people will eat them. ????????? The shore excursions were somewhat disorganized. For example, on one, they didn't tell us that the bus we were on was more of a shuttle bus and many people panicked when the bus left and they ended up paying for taxis to get back to the ship. Others left their jackets and bags on the bus thinking that the bus would be the one to transport us back to the ship. The captain, Teo Srdlic, was fabulous. He was one of those captains you see everywhere on the ship, always stopping to talk to the passengers. He was a delightful man. Also, the cruise director, Jamie Logan and his assistant CD, Dana, were wonderful. The entertainment was also quite good. There was a pre-cruise safari as part of the cruise and that was absolutely one of the best experiences we ever had. The accomodations, flight arrangements and transportation was done efficiently and easily. On disembarkation, we were transported to a "hospitality room" where we were told there would be food and drink. There were about 300 people using this room. The first bus there got some food and coffee, but once that was gone, there was no more. I asked about it and was told by the hotel staff that the cruise line had not authorized any more. From Rio where most flights leave late at night, this meant about 6-10 hours at the hotel with nothing but a small bottle of water. In the past when we have stayed at hospitality rooms, there was food, sandwiches, danishes, coffee, soft drinks, and sometimes Radisson/Regent gave you a day room. This is not what we were expecting and we, along with the other 290 people were very unhappy. We flew from Rio to Atlanta and we got caught in the storm that hit the south. Our flight was canceled, and I called the Regent emergency air hotline for help in getting home for Christmas day. I was told there was nothing they could do. I don't know why they even bother listing an emergency hotline number if nobody would help. While most of the staff was pleasant and helpful, there were a few exceptions where people were downright rude. On one excursion where we had a Regent crew member with us, everyone in our jeep was miserable and we all wanted to go back to the ship. The Regent crew member said, "Well, this is not your personal excursion and I want to be here." Excuse me. We paid for this cruise, you did not, and it is your responsibility to see that the passengers were happy and the 8 of us were miserable. She then ignored us for the remainder of the horrendous excursion in bumper to bumper Rio traffic in an open air vehicle inhaling exhaust fumes and sewer odors for hours. All in all, we were so looking forward to this cruise after 8 prior sailings with Radisson/Regent and I really hate to say we were disappointed. The line has gone downhill in the 5 years since we last sailed with them. The identical cruise was offered on Oceania, and we wish we had done theirs instead. Read Less
Sail Date December 2015
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much ... Read More
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much nicer. Yes, this ship is going into dry dock for improvements, but, the physical layout of the ship will not be improved. The good, staff is pretty good, although no-one tried to learn my name as they did on Crystal. But they were a good wait staff. Entertainment, hmm....not that great. Two nights of looking at staff for entertainment. We were polite though. Not good. Yes, the ship has a vibration problem, and everyone on the ship is tired of hearing about it from passengers. So, my cabin was good, my cabin attendant was good, and tours were awesome, as was the guest lecturer. I would suggest that everyone, research your cruise and ship lines. Understand that there are good things and not so good things about ships and cruising, and make an educated choice for your next trip. I personally had a good time on the ship because the staff wants to please you, and they do. But, if you compare this ship to other ships of the same size, unfortunately, this particular ship would not match up. Read Less
Sail Date January 2016
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