1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews

1,159 Regent Seven Seas Cruise Reviews

We have been fortunate to experience over 30 cruises but never with Regent. Our primary motivation for booking this cruise was to make a comparison with our favourite line Seabourn. This is our analysis for what it is worth. The ... Read More
We have been fortunate to experience over 30 cruises but never with Regent. Our primary motivation for booking this cruise was to make a comparison with our favourite line Seabourn. This is our analysis for what it is worth. The classiest: Seabourn wins hands down. When you arrive Seabourn offers a selection of spa-type soaps and gels. They have placed two of your chosen alcoholic beverages in your room where Regent has you order one bottle from your cabin steward. Regent only provides a tote bag in their penthouse suites. Seabourn staff make an extra effort to call you by name. On Seabourn, you can order caviar with your cocktails in the lounge. You just get an overall feeling of elegance on Seabourn. Atmosphere: We were disappointed to find a large number of families on this cruise. While we love our grandchildren, we would never take them on this type of cruise. This changes the whole atmosphere. If Regent is promoting family cruising they should let us know. Best dining: Seabourn is far superior. On Regent, we found the cuisine in the main dining room bland and lacking in creativity. Regent's Veranda buffet was very limited and quite repetitive. Seabourn's Colonnade had a greater selection for both breakfast and lunch and tended to have themes each lunch. In the evening, both tended to provide similar menus. The Rock the Boat night on deck was a disaster food-wise on Regent. The seafood and meat were cold, tough and dried out. A highlight on Seabourn is their galley lunch where you pass through the galley to select your food. Seabourn and Regent each have one specialty restaurant. Here I think Regent is superior. As an aside, we think the best food at sea is on the Oceania ships. Best staff: Staff on both lines are very friendly. Best décor: Hard to say. The Navigator was recently renovated. They made a big mistake with the size of the chairs in the lounge. Entertainment: Neither line has outstanding entertainment. Regent tend to rely heavily on a troupe of singers and dancers while Seabourn uses more solo acts brought on board. The facility in the Navigator is beautiful. Best ship: While the Navigator has been refurbished, we found the engines at high speed and the thrusters caused an annoying vibration throughout the ship. This may be particular to this vessel so cannot generalize. Best cabin: Both lines have good sized rooms. The bed on the Navigator was superior but the bathroom had a mouldy smell. Best tours: Regent includes the tours so they win this category. We do not believe the tours on Seabourn are worth the price so tend to arrange our own. However touring every day on this cruise (sometimes for 9 hours) was exhausting. We found this less relaxing as we felt committed to the tours (maybe our fault). In summary, we will be going back to Seabourn. We find the elegance, ambiance and the food is more important to us than the free tours. Read Less
Sail Date August 2016
Sailed with Regent a few years ago and thoroughly enjoyed it. This package had two nights in Verona and a visit to the Opera which was magnificent. The Regent rep in Verona was first class and so helpful. She recommended a really good ... Read More
Sailed with Regent a few years ago and thoroughly enjoyed it. This package had two nights in Verona and a visit to the Opera which was magnificent. The Regent rep in Verona was first class and so helpful. She recommended a really good place to eat which we went to on both nights we were there. The next day we joined the ship in Venice. Transfers and boarding Navigator went very smoothly. Suites are very comfortable and roomy. The ship has recently been refurbished and suites are beautifully furnished. A bit disappointed in the shower - this hadn't been refurbished and the tiles were somewhat tired and the grouting needed attention at the bottom. However, a small point, but worth mentioning on a trip of this price. the best thing about our suite was AVON our stewardess. She was fantastic - nothing too much trouble for her and always smiling and helpful. We were in 723 and if you are fortunate enough for her to still be there - she is special!! The food is excellent and all the staff are willing and helpful although service wasn't too sharp in Compass Rose for breakfast ,so we ended up going to La Veranda. However service was excellent in the evening in Compass Rose. The meal we had in Prime 7 was really good. Overall we felt the variety of the food wasn't quite so extensive as when we previously travelled with Regent and there have been a few cutbacks - the wines weren't quite so good. Having said that you could have drunk Champagne the whole of the trip! The itinerary was good and varied. Two long days on the trot in Rome and Florence - 10 hours each day - was a bit too much for us especially having spent time in both of these cities before. The half day trips were good and most enjoyable. The shows were good but very much geared to the American market. We didn;t rate the pianist very much. All in all, a good holiday but we think we'll go back to Cunard for our next trip Read Less
Sail Date August 2016
The management in the dining areas treated us terribly. If you did not make reservations two months prior to the cruise you had to eat at the same restaurant almost every night. It was pretty boring. They are extremely rigid and ... Read More
The management in the dining areas treated us terribly. If you did not make reservations two months prior to the cruise you had to eat at the same restaurant almost every night. It was pretty boring. They are extremely rigid and unaccommodating. We spent a lot of time in the pool area because when you are stuck on the boat for 24 hours on the first and last day of the cruise there is not much else to do. The female bartenders by the pool had horrible attitudes. We experienced a lady who would roll her eyes and act huffy. It is sad that six nasty service staff members had such bad attitudes that it made the trip less than it should have been. Service is everything when you spend this much on a trip n On a positive note the boat is beautiful and service in the room was great. Clean room and nice staff. Read Less
Sail Date August 2016
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours ... Read More
Boarding on the new Explorer in Rome 13 Aug. and from the first moment it was all just a big Wow. When making our first tour around the ship we have find it all top luxury and beautiful design everywhere, a fine combination of colours accessories – soft lights - Art and modern decoration. Announced as the "Most Luxurious Ship Ever Built," there's no doubt about this. All public areas, lounges and bars are very spacious now compared to the Mariner or Voyager, even the restaurants are much bigger than on the Mariner, example the Prime 7 is 2 times bigger and ends up at the back of the ship, the same size for the new Chartreuse restaurant, both are on deck 10 with big windows. There is no longer a terrace or Horizon lounge at the back but a Meridian lounge on deck 5 across the cafeteria. Many different kind of cabins in size and lay out , also much more bigger suites. Our cabin was on deck 9 at the back between the Master corner suites, this was a little mistake since this is a very small and long cabin that is announced as a “ deluxe suite “ like at the other ships but it’s a lot smaller , a smaller bed , the panel at the terrace cuts the ocean view off when sitting or view from inside , it was not what we expected as a “deluxe” on the Mariner. We have booked this cruise right away at the first announcement with priority for Platinum members and we could only choose between a few cabins available, finally it was very strange to see that there are so many employees from Intl. travel agents on board for half segment and the from the start in Monaco instead of more long time regent customers . The whole staff was very helpful and even sometimes even more than just friendly. On board: Captain Stan , Ray Solaire - Frank Galzy - Katja Bross , Gudrun Werner and a lot of other experienced crew we know from the other Regent ships. Food and service was excellent in every restaurant, the new Asian type Pacific Rim restaurant was a great new experience, we love it. Service & food in all the restaurants was outstanding and never had to wait long for meals , the contrary , sometimes a bit too fast for us. The SPA is just one of a kind even not talking about the GYM. All offices are open desk type located together on deck 5 , include the Spa and the theatre it’s all very convenient. Final conclusion is , they have learned a lot from their other ships and feedback from clients to make now just the best ship. Someone on this forum was saying that the carpets are already weird out but that is not truth , we thought at first the same but the carpet is designed that way , it’s an overflow from the rose colour towards the side that gives that “ old look “ Any negative points , yes a few like on every new ship. Some problems with our balcony and safe box door but it has been always fixed right away and always a bit later a call from the reception to double check if the job was solved . At the Aft elevators on deck 5 there is not enough room for wheel chairs to move around due to the stairs & handrails close by. Many dead corners in the Constellation theatre , mainly when at the balcony , the stairs on the theatre lower level are dangerous and need more light or again a slope . The outside part in the theatre was always freezing cold, at one time we really had to leave the show for it . Senior staff told us that the ship will be in the dry-dock before heading to the US in order to fix a lot of mistakes made by the builders since experienced staff had no saying in it beforehand , sure they have a priority list ready. The Broadway type entertainment was not to level par, too much “ cold “cabaret dancing and nothing outstanding, the show and the singing from our Cruise director Ray was as always very good. Read Less
Sail Date August 2016
Had never been on Regent before wanted to try it for the first time. We Cruise a lot on Silver seas , yachts of seaborn and Oceania. Typically I prefer a smaller ship of under 1000 psgrs or close to 600 to 400 passengers. There ... Read More
Had never been on Regent before wanted to try it for the first time. We Cruise a lot on Silver seas , yachts of seaborn and Oceania. Typically I prefer a smaller ship of under 1000 psgrs or close to 600 to 400 passengers. There were many areas of concern and disappointment for us while we were on this cruise for over three weeks. In summary we had issues with the main dining room seating as well as consistent service. There were concerns in the fitness center and spa. The men's hot sauna was not functioning most the time unless you went to the front desk and ask them to reset the device in the sauna. The cardio equipment in the fitness center is quite dated old and on several days was not clean. The gym is configured in a way that makes it feel very crowded although there is a group exercise room nearby that could easily accommodate additional equipment. At the beginning of the three-week cruise I asked the fitness center if they had music that plays in the fitness center and they told me it was not working. I asked if it would be possible to have it repaired and they said they were looking into it. They did have some music working in the fitness center and spa the last few days of the cruise. The pool for many days iwas basically not usable because the quality of the water in the pool was visibly poor and dirty (dark green color with dirt covering the pool bottom) which looked as though they were not maintaining the swimming pool for their guest Even the two whirlpools they had by the pool were Set with temperatures that were excessively hot and the Jets were inoperative making a hot tub experience less than average . Room service was inconsistent sometimes it would take close to an hour to receive a room service order and once we did not even receive our requested order . One breakfast was delivered through room service and the server did not even offered to set the table other than just place a tray in our room . We found it challenging the first part of our cruise to get a table for two around 8 o'clock in the evening in compass Rose without there being a long waiting list even though we visibly could see tables for four or six standing open but we were not offered those tables when we walked in. On the others cruise ships that are accustomed to, we've never had a problem being seated immediately in the main dining room for table of two. The first 10 days of our cruise we were on the concierge level and our room was nice a refrigerator did not work initially until we brought it to their attention. The next 13 days were spent in a deluxe balcony room on the seventh deck, we could hear our neighbors talk clearly when we were seated in our room we could hear their TV playing, which appears that the walls to these rooms are very thin. You need to bring earplugs ! I found it quite strange and towards the end annoying, that whenever you would sit down in the veranda for breakfast or lunch you would have often times 3 ,4 or 5 waiters coming and asking you what you would like to drink before you received anything. Another very odd thing about the cruise is when you would go to the afternoon tea they combined trivia with the tea, so it was not a very quiet inviting atmosphere unless you We're participating in the trivia games . Our cabin attendance were great and we always had very clean state rooms The specialty restaurants serve delicious food and the ambience is quite good with great service the only drawback is your limit it to two times during your cruise . I suggest if you change rooms during your voyage to coordinate carefully with hotel manager. We received a letter the night before we changed rooms clearly stating the procedure but what happened the next day was contary to what they told us they were going to do for us, which ended up making us frustrated. I asked if I could review this procedure with management and reception desk never followed up with me. I left the ship disappointed! Read Less
Sail Date August 2016
We chose this cruise for its fabulous itinerary. It did not disappoint. All of the places visited were just fabulous. Dining experiences were mostly excellent and the refurbishments particularly in Compass Rose are really lovely. ... Read More
We chose this cruise for its fabulous itinerary. It did not disappoint. All of the places visited were just fabulous. Dining experiences were mostly excellent and the refurbishments particularly in Compass Rose are really lovely. This was our second cruise on the Navigator. We had the same cruise director as last year and unfortunately many of the jokes and general commentary were recycled...would be good to have a new repertoire after 12 months... The included excursions were a little hit and miss...some were really good and others not so. Particularly the day to Cinque Terra. Many hours waiting in the sun for local boat to leave with ship tender delays and then again waiting for local boat for return journey then waiting for tenders in blazing sun with no shade in any meeting areas. Possibly not best to do this in height of the hot weather season. Hopefully they might review the logistics of this particular excursion to improve the experience. A little advice for people about the night before disembarkation. We received a notice that dress code for this night would be relaxed as it is understood people will have packed to disembark next morning and so you could be as comfortable as you wish. Unfortunately not the case. We were turned away from Compass Rose for wearing capris and collared shirt and had to then unpack our more formal clothes to have dinner. Has never happened to us cruising before on pre disembarkation night, so we were a little peeved. But all in all it was a very nice cruise. Read Less
Sail Date August 2016
We are dedicated Crystal cruisers and include two full world cruises among the 80 we have enjoyed. It was therefore something of a gamble when we cruised out of Barcelona on 16th August with RSSC Navigator. The main reason for this ... Read More
We are dedicated Crystal cruisers and include two full world cruises among the 80 we have enjoyed. It was therefore something of a gamble when we cruised out of Barcelona on 16th August with RSSC Navigator. The main reason for this was that the itinerary include free tours as well as two anniversary dates. The gamble proved well worth while and all in all it proved to be one of the finest we have taken. Everything about the ship was excellent and the fact that we were limited to only two bookings at the speciality restaurant was immaterial. Other restaurants on board were excellent. Up till the last day I would have given full marks for everything on the cruise but, unfortunately, the last day was in fact a full sea day in glorious weather. The Navigator had around 600 guests but only about 250 sun loungers. The result was that the guests, predominantly British, were queuing for loungers around 8am armed with the under arm books. The books, and sometimes guests, occupied all free loungers all day. We are fortunate to have aspired to only six star cruises so this anomaly was totally unacceptable and something that happened only in my youth when visiting Spain with three small kids on charter holidays. This ship is due to embark on a full world cruise and unfortunately is totally inadequate. But for the lack on sun loungers we may have defected from Crystal but now will not use this ship again. I believe that other ships belonging to RSSC do not have this problem. Read Less
Sail Date August 2016
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great ... Read More
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great to see some familiar staff from previous Regent Cruises. The new Pacific Rim restaurant was superb and we ate there several time and ordered almost the same meal each time (Crispy soft shell crab appetizer, Miso Cod and Lobster main courses). Prime 7's cuisine and service was great, as usual, but the decor is more open and attractive than on the other Regent ships. Chartreuse and Seti Mare were great as well. The large outdoor eating area of La Veranda was larger had many more tables than the other Regent ships. The decor of the Compass Rose main restaurant was refreshingly bright and open and the menu was great with changes daily. Service in all were superior. The outdoor bar by the pool is nice. The entertainment was good but we did miss the Jean Ann Ryan productions. Most of the excursions were great. The transition excursion in Barcelona was a disappointment, however. Can't wait for my next cruise on the Regent Explorer. Read Less
Sail Date August 2016
Well organized embarkation and good excursions, friendly and very helpful staff, excellent entertainment--something for everyone, food was very good, better in Signature and Prime Restaurants, but also good in Compass Rose. Loved the ... Read More
Well organized embarkation and good excursions, friendly and very helpful staff, excellent entertainment--something for everyone, food was very good, better in Signature and Prime Restaurants, but also good in Compass Rose. Loved the layout of the pool deck area, comfortable and very clean. There are several cocktail lounges and coffee bars, plus library with puzzles and games and a fun casino, I shared a concierge level suite which pleasantly surprised us--a little dated decor, but there was room for everything. larger than expected bathroom with all the amenities.You can stretch out on the sitting area sofa if you like. Really nice cabin stewards . The only issue that was a bit rough was poor internet and wifi service. This service should be free and the plans they offer are expensive. We were very impressed how well organized at the entire journey was. I want to travel on at the Mariner again when it is refitted later this year. Read Less
Sail Date August 2016
We chose this cruise because of the itinerary and the price. We were able to get a very low Interline rate and would never have paid the full brochure price. For what we paid we got everything that a "real" passenger would get ... Read More
We chose this cruise because of the itinerary and the price. We were able to get a very low Interline rate and would never have paid the full brochure price. For what we paid we got everything that a "real" passenger would get except for the round-trip Business Class Air, a night in a hotel and transfers. We did get tips, beverages, specialty dining and shore excursions. We have cruised on Azamara and Crystal (As well as Celebrity, RCL, HAL and Princess) with a total of 45 cruises under our belts. We especially wanted to see if Regent could match the fine experiences we have had on both Azamara and Crystal as well as Celebrity. We were, generally, "underwhelmed". We often found ourselves saying, "But Crystal (or Azamara or Celebrity) does this so much better!". We very much enjoyed the itinerary which started in Southampton and includes Zeebrugge, Amsterdam, Copenhagen, Riga, Tallinn, St. Petersburg (2 nights), Helsinki and ended in Stockholm. The included shore excursions were very good with excellent guides in all cities. It was difficult, however, to schedule more than one shore excursion in a day. The dining was very good. We were able, somehow to have the same table for two at the window and the same excellent waiter for all but three nights. One of those was at Sette Mare at La Veranda -- the Italian Restaurant that replaces the buffet each evening. The food there was less than memorable and the service amateurish. We think it's where they do training. Our meals in the other two restaurants were very good with the level of service you would expect in a "nice" restaurant but nothing that wowed us. We felt that the entrees served in the MDR were actually better. The level of service didn't match Azamara or Crystal or even Celebrity. It seemed that there was a great deal of confusion on who was supposed to do what. We noticed this especially at the Pool Grill. Does the drink server take the food order? Can a waiter take a drink order? We also saw, twice, a crew member being disciplined in a loud and very public manner. It was a good cruise and, at the price we paid, good value. We spoke with many others who had paid the full fare or who had gotten "deals" that gave them a couple of thousand dollars off the brochure rate. We felt for them. Nothing offered on board was really worth that amount of money. Read Less
Sail Date August 2016
This was only our third cruise and our first with Regent. We picked it because it offered 3 days in St. Petersburg and the Business Class Airfare add-on was VERY reasonable. Although there were a few signs of The Voyager aging ( worn ... Read More
This was only our third cruise and our first with Regent. We picked it because it offered 3 days in St. Petersburg and the Business Class Airfare add-on was VERY reasonable. Although there were a few signs of The Voyager aging ( worn carpeting and frayed curtains) overall we were quite pleased with the ship and look forward to seeing it after the Refurbishing later this year. For some reason, we received a lot of SBC from our travel agent even though we had never used them or Regent before. In addition, all the arrangements she made were perfect, except that she never explained in advance the ships policy of only getting reservations in the Special restaurants twice on the cruise, and she oversold how Dressy the dining rooms were.. We were also surprised that, 3 days prior to sailing, we were offered an upsell from a Veranda suite to an AFT Penthouse-which we jumped on. The food throughout the ship was quite good, with the exception of SetteeMarie which was not even average. We thought Prime 7 was excellent and so was Compass Rose. We did notice that in the mornings, although Compass Rose was fairly empty for breakfast, the service was horrible. We ate the rest of our breakfasts in LaVeranda. We did NOT have the service problem in the evening at Compass Rose, so I am not sure why that was. WE also noticed that in several bars, although they were pouring premium brands, they were chintzy with the quantity until we learned to ask for doubles. Our Aft Penthouse came with a Butler who was perfect, he filled every request quickly with a smile and made some excellent suggestions. The cabin was a little noisy (878) from the props while the ship was moving quickly but we soon got used to it. The cabin was well furnished, large, and everything we could ask for with one of the largest balconies on board. I did not care for the Regent "Free Excursion" policy since so many were offered at the same time you could usually only go on 1 or at most 2 each day. That being said, most of the free excursions were pretty good with only one or two having guides that were hard to understand. I thought Helsinki was boring and Riga was worse. Copenhagen, Amsterdam and Talinn were all incredible. Andy & Tammy Heath (Cruise Directors) were perfect in their roles and made sure everyone enjoyed themselves, if they wanted to. We ended up meeting several couples, either from excursions or from sharing a table in a restaurant that we truly enjoyed and hope to continue long-term friendships with. We will definitely look to Regent for another cruise, possibly next year. Read Less
Sail Date August 2016
This is our 5th Regent cruise, first since take over by NCL, one of the mass marketing cruiseline trying to break into luxsury market and we were curious to experience the changes. We noticed the change in staffing level which caused late ... Read More
This is our 5th Regent cruise, first since take over by NCL, one of the mass marketing cruiseline trying to break into luxsury market and we were curious to experience the changes. We noticed the change in staffing level which caused late delivaries of meal service, lack of service in buffet area. Example, there were always plenty of staff to assist with plates full of food to your seat, never had to ask for coffee or forgetting special order of eggs and had to go back or ask the wait staff. Large number of new staff being trained on the job. Another example, as an all inclusive package, they always served lunch off the ship, when lunch time overlapped at local restaurants, but now you buy your own lunch? On every excursions, there were always destination staff member traveling with us, along with guides. Now non onboard to assist. House cleaning staff was great, wait staff definitely worked hard to please, but cutting back on staff level definitely is beyond their control and do the best you can with what you got! NCL definitely should not influence their level of reputation on the totally different product for the sake of profit margin. The luxsury catagory cruiseline is becoming very competitive and certainly hope that Regent's product standards are sacraficed. Question is will the regulars over look some of these cost cutting, because of largest cabins in the industry? We want the old Regent back! Read Less
Sail Date August 2016
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ... Read More
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ‘the most luxurious ship ever built’ was too tempting to avoid. Is it the most luxurious? – we have not enough cruising experience to really say but Explorer is stylish, spacious, if a little ostentatious in places. Our suite (Penthouse 820) was beautiful with superb décor and an amazing wet room – the colour scheme and furnishings were lovely and the balcony was enormous. Even though this was Explorer’s 4th cruise since its inauguration some ‘snags’ still were not ironed out in our suite and, ship wide, we thought some fittings were a little flimsy and lightweight. However, it is a beautiful ship and we never felt crowded or rushed at any time. There was ample space on the sun decks for all those seeking sun or shade, though bar service to the upper pool deck was slow at times – except for Edwin, who was ever present and engaging. As always, the staff make the ship and several staff we knew from our Navigator cruises were on board and, as ever, so welcoming. They reported that expectations of staff were even higher on Explorer but our experience was that the service was similar to that we had come to expect on the Navigator. Luxury comes in many forms – not just the fabric of the ship and, at times, we felt that some staff were lauding the fact that they were on ‘the most luxurious ship ever built’ and serving the passengers was a bit beneath them. This was particular so with staff at the Reception desk who, at times, were discourteous and unhelpful – we highlighted this on the mid cruise review and received a telephone call saying that this would be addressed and was work in progress. On a 6* ship this should never be ‘work in progress’. (NB a previous Cruise Critic review raised concerns over the Reception staff.) Our favourite restaurants were the Compass Rose and Prime 7. We loved the décor in Compass Rose and the service was always very attentive, especially from Melbourne, Marvin, Vaughan and Kas. The pan-fried fois gras was phenomenal. Prime 7 is much brighter than on Navigator and the service was more slick and attentive. Oxana is the star – both in Prime 7 and around the ship. The petit fours were delicious. The speciality French restaurant, La Charteuse, did not really live up to expectations – we live in France, so booked our combined wedding anniversary/birthday celebration for La Chartreuse but on our arrival the Maitre d’ had forgotten the event and had not listened to our personal request regarding a table for 2 – even though we personally discussed this with him two days before. There was no ‘mise en bouche’ – in a 6* French restaurant!? and the various courses we tried were mediocre. The vivacious Rovie made our two visits to La Chartreuse particularly memorable – she was so engaging and hard working. The Asian/Fusion restaurant, Pacific Rim’, was our least favourite – it was rather dark and the food was uninspiring. That said, we have not tried a lot of Asian Fusion cuisine and other passengers reported that the food was very good overall. La Verandah is superb – the breakfast and lunch buffets are always interesting, colourful and contemporary. Eating out on the rear deck, either at sea or in port, was always a joy. Staff such as Olexsandra, Carol, Marylene and Marco were so welcoming and engaging. La Verandah converts in the evening to the Italian restaurant, Sette Mari, but we never ate here throughout the cruise. We rarely missed the evening entertainment and the main dance group led by Amanda and Robin were excellent with their best show being the 60’s Tribute. Guest singer, Phil Browne, was simply outstanding bringing his tremendous experience and repertoire from the West End. As was Andrew Scrimshire – a talented cellist. Our favourite entertainment, however, was the Nature’s Rythmn Trio, who played in various bars/lounges throughout the cruise – they were so entertaining, versatile and talented. Their repertoire was phenomenal. The Cruise Director, Ray Solaire, in our view, was passed his best and we thought his various performances of comedy, singing and ventriloquism were cheesy, outdated and predictable. The captain, known as Captain Stan, was excellent and always kept passengers informed of the ship’s progress in relation to the excellent cruise itinerary and weather. On a one to one basis, he was so engaging and ready to converse. This cannot be said for some members of his senior team, who rarely engaged with passengers and toured the ship with almost a scowl. Michala, in the boutique, was lovely and really showed interest in our cruise experience as well as promoting the products on sale. Overall, we really enjoyed our cruise and, even at some rough moments in the Atlantic, the cruise on Explorer was always comfortable and smooth. We are really looking forward to our next cruise on Explorer in the Eastern Caribbean in late Feb 2017. We are great fans of the Regent Seven Seas brand and the ‘all inclusive’ package lives up to its name unequivocally. Read Less
Sail Date August 2016
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a ... Read More
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a great variety of dinning for diner. The main dining room, Compass Rose, is very attractive and offers a great variety of dinning options. One half of the menu remains the same with many selections and the other half changes daily. On our first Explorer cruise in August 2016, the ship had only been launched a few weeks and there were a few wrinkles with service in Compass Rose. However, after a few nights these problems seemed to have been resolved. Setti Mari is the Italian restaurant on deck 11 aft. Weather permitting, it is a great place to dine outside. the other three restaurants, Prime Seven, Chartreuse, and Pacific Rim (our favorite) require reservations but there are no additional charges. A night in each may be reserved several weeks prior to embarkation. After boarding, additional reservations may be made. The public areas are very nice. We never felt crowded. The pool was spacious with ample deck chairs and lounges. The pool grill is a nice place for lunch. A lunch buffet is also served in La Veranda (deck 11 aft) and a full service lunch is available in Compass Rose and one of the specialty restaurants. Read Less
Sail Date August 2016
Booked this cruise to celebrate a milestone birthday and because of the hype of the new Explorer. Reading the other reviews, I must say I found the same things lacking. By the fourth sail of the Explorer I thought many of the kinks would ... Read More
Booked this cruise to celebrate a milestone birthday and because of the hype of the new Explorer. Reading the other reviews, I must say I found the same things lacking. By the fourth sail of the Explorer I thought many of the kinks would be fixed. The service levels were just not as crisp as previous experience with Regent. The entertainment was mediocre at best. The excursions were okay, but again, the tour guides not as good as previous experience with Regent. We found the food very good, however the service in trying to get wine was terrible compared to previously being greeted with the wine selections for the evening. The suite was lovely but on the last day at sea the service disappeared. The trash wasn't emptied. The fruit was removed from the bowl ( really, they couldn't wait 12 hours?) The bed was turned down for the evening by 11AM. room service the morning of departure was rushed and no 5 minute notice that morning. I also found service more attentive when my husband was with me than when I was by myself. Especially at the coffee lounge on 5). It became a comedy of errors one afternoon trying to get a grilled chicken sandwich at the pool grille that finally arrived after a 40 minute wait . the carpet is already showing wear, especially the beige stairs in the main staircase and the pink carpets. One of the large pictures on deck five had a substantial hole during the cruise. Also, the smells in certain hallways, I will also agree with previous reviews, could be nauseating. the dark wood is also showing numerous scuff marks and wear. The baseboards and corners are already gathering dust. I agree with a previous review hats off to Spyder, Giorgio, and I will add Elena and Agus. Read Less
Sail Date August 2016
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond ... Read More
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond adequate, and the bed facing the sea delightful. The redistribution of restaurant space between the venues was a welcome change as was the variety of venues offering lunch. Our disappointments, however, have made us question future cruising with Regent. In fact, this is the first time we have not reserved a future cruise (or option) while onboard. The staffing level seems greatly reduced. The bars were crowded before dinner yet there were only one or two servers available. As the waits exceeded twenty minutes before anyone appeared, people crowded the bar to place their own orders. This added stress to the already overburdened bartenders. The wait for waiters in Compass Rose, for tables to be cleared in La Veranda, and for a wine steward to appear in either venue, was equally long. Finally, the Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet helper were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once on line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all - and we were never far from land. We have often sailed with Regent for more than thirty days at a time, have advanced status with them, and are very worried that these problems are indicative of a lack of emphasis on customer service with the new management team. Read Less
Sail Date August 2016
We had sailed on the Regent Marina last year, flying to Rio de Janeiro. We decided to book this trip for the value (sale price) and also to travel with some friends who had not experienced some of the ports. There are lots of positives ... Read More
We had sailed on the Regent Marina last year, flying to Rio de Janeiro. We decided to book this trip for the value (sale price) and also to travel with some friends who had not experienced some of the ports. There are lots of positives so I will start with those: We had a free upgrade to a Penthouse Suite which was very luxurious and had butler service. The service in the room and bars was superb and couldn't be faulted. The entertainment was very good too with a selection of the normal 'song and dance' shows to an excellent speaker and entertainer Terry Bishop. His dry humour suited the British passengers for sure! The Cruise Director worked hard to ensure that these were enjoyed too. The excursions are really good value as they are included although it would be nice just for once not to include churches! The failure in our opinion was really not exploiting some of the facilities. Most guests wanted shade yet tables had been placed under the shaded area and that meant sunbeds directly in the sun. Most of the tables simply were not required and sunshades would have kept those placed in the sun shaded well. Sunbeds could have been placed in many other places ie the Promenade deck (but this seemed eternally closed at one side or another and an upper deck. The sundeck could have been used in the evening for barbecues or food from the Veranda but this was simply closed off too. The Compass Rose started well but ended badly with tough steaks and delays leading to up to 3 hours working through the course. When we complained we had an apology but the Head Waiter simply ignored it. I can't recall how many times we asked for mustard with the steak or mint sauce with lamb. This usually arrived half way through the meal or not at all. The steak restaurant Prime Seven also turned out to be a disappointment for many of the reasons above. The final real problem with this ship is vibration! I note someone else mentioned this too and it really starts to interfere with your enjoyment of the cruise. My husband and I actually felt on the verge of sea sickness and we have cruised all around the world and not had this problem before. we were embarrassment too because we had made comments to our friends on how fantastic this trip would be compared to say a P&O which sadly it was not. I think there are lessons to be learned here from the Mariner and sadly this has made us think twice about travelling again with Regent. Read Less
Sail Date August 2016
My wife and I have a preference for smaller ships and although experienced cruisers have yet to explore the 'luxury' market. The small ships are rapidly disappearing from the mainstream providers and so time for a change. Our ... Read More
My wife and I have a preference for smaller ships and although experienced cruisers have yet to explore the 'luxury' market. The small ships are rapidly disappearing from the mainstream providers and so time for a change. Our first foray into the field was Star Pride last year and of coarse any comparison is mainly against that experience. On both occasions our accommodation was a centrally located ocean view stateroom of similar size although Windstar made better use of the space and the bathroom included a double sink. A major difference between the lines was the size with Star pride having 212 maximum occupancy against the 480 of Navigator. This meant a proper theatre which was possible on Navigator and we found the shows exceptional and the theatre well designed. The MDR on both ships was the Compass Rose. Here a large variation occurred. Windstar attention to detail and quality of ingredients and presentation resulted in a far superior dining experience. Navigator hot breakfast and lunch were often left to long on the hotplate and were visually unappetising. A good cold selection was available. Star Pride had a large selection of hot and cold food which always looked appealing. Regent really was 'All Inclusive' with the result that we booked excursions that normally we would have designed ourselves, however all that we experienced were of a good standard and well organised. The above average branded drinks were provided by well trained caring and friendly staff. Before this gets boring let me sum up by saying that we very much enjoyed the Regent experience. Would we recommend it? Compared with Windstar where it was necessary to pay for drinks packages and excursions I would say that at the end of 10 days on Star Pride with big satisfactory grins on our faces. Navigator was good but not that good! Oceania is already booked. Read Less
Sail Date August 2016
This cruise was offered to us at a considerable discount in return for relinquishing a similar itinerary on Explorer. We liked that it started in San Francisco and ended in New York. Staff was wonderful for the most part, and we felt ... Read More
This cruise was offered to us at a considerable discount in return for relinquishing a similar itinerary on Explorer. We liked that it started in San Francisco and ended in New York. Staff was wonderful for the most part, and we felt pampered throughout our cruise. The cabin (concierge D) was smaller than expected and quite cramped, but our steward and stewardess supplied our every need with a smile. Main dining room food was tasty and varied, excellent service. Also enjoyed Prime7, Signatures, La Veranda (Sette Mari). Best drinks were at the pool bar, with bartender Inna managing to make my virgin drinks taste like the real thing. Unfortunately the weather was too hot and humid to spend much time on the pool deck. We enjoyed the Jean Ann Ryan entertainment, and we're sad to learn that this was their last time on Mariner as Regent has opted to hire entertainment in- house. It was difficult to enjoy most shore excursions in Mexico and Central America due to the heat and humidity. The Panama Canal day was everything we had hoped for and more. Disembarkation was quick and easy. Getting a cab on our own ( because we had booked our own hotel for a few days) in NYC took an hour standing in line in unseasonably hot weather. Read Less
Sail Date September 2016
Having enjoyed previous cruises with this company we had high expectations but were disappointed. Superficially everything looked good but quality was not deep. We saw steaks sent back in the steak speciality restaurant, some staff ... Read More
Having enjoyed previous cruises with this company we had high expectations but were disappointed. Superficially everything looked good but quality was not deep. We saw steaks sent back in the steak speciality restaurant, some staff struggled with The English language, we saw the captain once only, on his rapid multi-deck 15 minute walk, ship's officers never hosted dinners, one usually needed to seek service rather than be offered it, wine sommeliers did not seem qualified. All these points are minor but cumulative and no where near the previous standard we experienced. Menus were good and the range of food offered was good but less than we previously enjoyed. We thought a thorough cost reduction program had been conducted to reduce expenditures across the board. I would have to downgrade Mariner to 3 or 4 star cruise, not the 6 star I paid for. The only exceptions were cabin staff and guest lecturers who were excellent and met our expectations. Read Less
Sail Date September 2016
My wife and I recently returned from a 10 day Mediterranean cruise on the brand new Regent Explorer. This was our second Regent cruise, and we had also sailed on a corporate partner, Oceania, in the past. We have also sailed on Carnival, ... Read More
My wife and I recently returned from a 10 day Mediterranean cruise on the brand new Regent Explorer. This was our second Regent cruise, and we had also sailed on a corporate partner, Oceania, in the past. We have also sailed on Carnival, Disney, Royal Carib., and NCL so our experiences have been varied. We booked the new ship back in Feb. 2015 so obviously we were quite anxious to finally go aboard. That said, we were somewhat taken aback at the negative reviews on the ship for its inaugural trip in July. One reviewer even termed the ship as "gloomy" in decor. We thought the ship was spectacular. The decor was beautiful, and what that reviewer called gloomy, my wife and I would characterize as earth tones. Deck 4 and 5,the Compass Rose, the Constellation Theatre, and all the lounges were visually beautiful. Specifically, the chandeliers, lighting fixtures, and artwork were just first class. We stayed in a Penthouse Suite on Deck 14 and the layout was great. I would add that our balcony, with a table, and two stretch out chaises was a very inviting space and we don't usually use the balcony much. After reading the negative reviews, and then compare it to my 10 days aboard, I would think that many of the returnees to Regent had an expectation that they were going to be somehow rewarded bountifully for ponying up more money for the inaugural cruise of the Explorer, and when they weren't, reported as much bad as they could. My wife and I don't really look for negatives so we would be hard pressed to relate any. About the only negative I could relate is a) that whatever vendor installed the gym floor covering on the 6th floor should be embarrassed and Regent should get their money back. Regent has had to slice lines in the bubbles of the brand new floor so there is not a trip factor. I have much the same floor in my business, so I could relate. Perhaps when they have down time, Regent can force the installer to correct the issue. B) one of the two hot tubs was broken for at least 8 consecutive days and not fixed as we left. Otherwise, my wife and I felt that our value was quite good and that we received/experienced the cruise that we had hoped. Hands down, i still think that paying up front and not worrying about charges along the way is the best way to go on a vacation. We never had a bad glass of wine and believe me we sampled many. The food on the trip met our expectations. We are 55 and don't really expect Broadway caliber shows on these trips so I wouldn't say we were disappointed in the entertainment. I will add, though, that whoever does the choreography for the Explorer really did a great job as the dancing brought in many different and skilled maneuvers. The best show was Phillip Brown. A few quick shoutouts to Emanualle in the Compass Rose as one of the most professional waiters I have encountered; Madelina and Vijay from the Explorer Lounge for making our trip that much better; to Johnson who seemed to be everywhere looking to help us, and to our cabin team of Leslie/Bernadethe/Thuri who were low-key and amazing in cabin service. I hope all reading this review are as lucky and fortunate as we were to sail on the Explorer. Regent will continue to be the line we choose. Read Less
Sail Date September 2016
This was our first cruise on Regent. Several of our friends who were onboard have sailed with them many times. Regent and this ship were highly touted as first class. Although we had a good time for the 20 days, sadly I cannot say the ... Read More
This was our first cruise on Regent. Several of our friends who were onboard have sailed with them many times. Regent and this ship were highly touted as first class. Although we had a good time for the 20 days, sadly I cannot say the experience was first class. The ship itself is new and opulent. My personal taste would have preferred less black marble and more conventional artwork but obviously much money was spent in outfitting the ship. Our cabin was a Deluxe Veranda and it was very spacious and well laid out. Walk in closet, two sink marble bathroom with shower and tub. You could not ask for a better cabin. So what is the problem? Service. Throughout the ship service just did not live up to expectations. At the bars, in the restaurants and in the cabin staff the service was sorely lacking. Long waits to catch the eye of a waiter and longer waits after giving your order. Several times we were unable to reach our steward for cabin service. The method used in La Veranda for lunch is a combination of buffet and waiter service. Very often resulting in long waits for what the waiter had to serve. The highly touted "free internet" was basically a joke. Very often unavailable after trying to log in and with a great probability that you would be logged out if you did manage to log in. The computers available had a somewhat better rate of success but even with them it was not always possible to get online. Once online it was very slow. The food varied in quality a great deal. Sometimes very good but at times dreadful. The special restaurants did a little better but not much. At times the Compass Rose seemed more like a cafeteria than a fine restaurant. Staffing seemed inadequate throughout the ship and I was surprised at how many of the crew that came in contact with the passengers had only a limited command of the English language. After all most of the passengers were either American, English or Canadian. There was a great variety of shore excursions to choose from. On balance about half of them were very good. A lot depends on the guide and some of them did not do an adequate job. Generally there were too many people in each group. The guides used the ear phones on only two of the tours. If the group is large and the guide is not the best then it is difficult to get much out of the tour. As regards entertainment the lounges had a variety of piano and trios which were very adequate. We saw only half of the nightly shows and decided we did not miss much. The ship also offered trivia contests and karaoke in which we did not participate. There were also several lectures that were interesting. Read Less
Sail Date September 2016
Being a first time cruiser, I did considerable research on ships, amenities and service. I considered Crystal, Seabourne and Regents. My past experience with group tours were with Tauck land tours and they are top notch in their class in ... Read More
Being a first time cruiser, I did considerable research on ships, amenities and service. I considered Crystal, Seabourne and Regents. My past experience with group tours were with Tauck land tours and they are top notch in their class in every respect. I was intrigued by the Explorer's ship design, room configurations and all inclusive fares. The new ship with it's exclusive configuration and design aspects was the reason I chose Regents and I selected the Mediterranean cruise because the itinerary had the ship in port each day, cruising at night. The ship did not disappoint. It was excellent in every way. It is a 5 star floating hotel with excellent food, service and accommodations. After spending time on the ship, I recalled the appalling reviews by some cruisers who had just sailed on this ship and called the decor "oppressive" among other negative comments. Jail cells are oppressive. While it probably isn't to every person's taste, you truly feel that you have "vacated" and are spending time in an exclusive boutique hotel. This ship is designed by Italian designers (enough said) at an expense of $750 million dollars, with miles of marble on floors and walls, custom crystal and hand blown glass show stopping chandeliers, Scalamandre fabrics, hand made Tibetan prayer wheel at the entrance of Pacific Rim, glass beaded trim/glasscloth wall panels and various custom finishes on every square inch of the ship - truly Italian master craftsmanship and showmanship. Open spaces, intimate spaces, private spaces etc... all thought through to the passengers whims and comforts. The main dining room featured Versace chargers, Reidel wine glasses, silver tableware, delicious made to order food all the time and directed by an experienced executive chef from Johannasburg. We rarely ate buffet food and were able to dine in the exclusive restaurants which were show stopping in design and featured unique culinary cuisine that included lobster, steaks, seafoods, fish, lamb chops all of which I tried and not once did I have something that was bad. My favorite restaurant was Pacific Rim and Daniella the Maitre d' made sure everything in the restaurant ran perfectly. The staff on the ship aimed to please, worked very hard and I did not have a single negative experience with any one person. I interacted with desk staff, waiters, service people and our steward and every person went out of their way to provide what you needed. The shore excursions were probably the one area Regents will have to review since this may be a new route for them. Some ports were better than others and had better excursions available. It was difficult to choose since many were offered. Some tour guides were better than others. I'd like to see them narrow it down and make sure each excursion offers free time to explore each area. This was the only negative I experienced on this cruise. Some tour guides forgot the free time or didn't provide any, although some cruisers seemed dis-interested and were non-energetic complainers. If Regents offered excursion advisers pre-trip - it might really help. I had to rely on my own research and my travel agents advice because so many options were offered. I'm not experienced enough to know the best way to do excursions for such a large group of people. I participated mostly in free excursions and 2 paid. We loved the French ports and Monaco and thoroughly enjoyed the excursions in these areas. Spain was very nice, but I'm not sure I made the best excursion choices. Italy excursions were very nice, again no free time after the tour to explore on your own - 30 minutes and you had to meet back at the bus - I really hated this aspect. The only port we really did not like was Bastia - it was a dirty town with not much happening - we decided not to go on the excursion that day. The coach bus accommodations were not the best and some were not well air conditioned and too cramped. Perhaps this is the best the ports had to offer? The on-board entertainment seemed typical of cruise lines and we did see a couple of interesting shows. Mr. Brown was very good and the pianist Panos Karan was excellent. I attended one lecture by a professor and found it too dry for my taste. Regents should offer these lectures as shorter TED style talks, removing the lecturn from the stage and allowing for more intimate or even interactive and engaging talks. The lounges were varied and and the observation lounge was a bit glitzy for my personal taste with alot of reflective surfaces, but there were a couple of other lounges we liked for a pre-dinner cocktail. Premium cocktails always offered and the wine offerings at dinner were also very good. After considering all aspects of this cruise, I really think it's really all about the ship as a floating 5 star hotel with many amenties, spa services, day trips, but the wow factor is the ship. Read Less
Sail Date September 2016
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in ... Read More
The lure of sailing on a brand new Regent ship was too strong to resist and we are very glad we succumbed! We booked this cruise way back in August of 2015, in anticipation of our celebrating our 30th anniversary, based on the itinerary in the Western Mediterranean and the appeal of sailing on the Explorer, Regent's new ship. Our only previous cruising experience was 3 years ago when we took an Alaskan cruise on Regent's Navigator. We had a lovely time on that cruise and could only assume that a bigger and newer Regent ship would offer an even better experience. We arrived in Barcelona 3 nights before the cruise sailed. We booked our own hotel reservation at the Majestic Hotel-a luxury grande dame on the beautiful Passieg de Gracia. Barcelona is definitely worthy of a multi-night visit. We were not eligible for early boarding or early access to our room, so we did not arrive at the ship until a few hours after regular boarding started. The arrivals building was easy to access and was clean and comfortable for the short time we were in it. After Regent processed us and we went through security, we happily boarded the ship to be greeted with champagne. The reception area was very spacious and beautifully decorated. We were told that our room would be ready by 2, I believe, and it was. Our luggage did not come right away and we actually wound up plucking it from a stockpile of luggage in a service area on our hall. Obviously, we would have preferred that it had been brought to our room earlier, but we didn't mind picking it up so that we could start unpacking. We were in a F2 Superior Suite. The color scheme was blue and white and was very elegant. Most of the cabinetry was white lacquer and the look could be described as a bit glam-in a very positive way. The cabin was spacious and extremely well laid out. We had a narrow, but long walk in closet with more than ample storage for clothing and shoes. In addition to space to hang clothes, there were shelves for shoes and several drawers for clothing. There was also a full length mirror in the closet, along with several mirrors in the suite and needless to say in the bathroom. The bathroom was fully trimmed out in white marble. Very elegant-not overly glitzy. We had a tub, good sized shower and 2 sinks. The lighting was very good. The shower had a thoughtfully placed bar on the wall to place your foot on when shaving your legs. The toiletries were plentiful. My level suite didn't come with a magnifying mirror, but I asked our stewardess for one and she brought it the next morning. The main room also had significant storage in nightstands, a desk area and a bar area. It was very easy to keep the suite neat because there was a place for everything. The ship felt very spacious compared to the Navigator and easily accommodated the 750 passengers. The common areas were numerous and beautiful-even the "public" restrooms were exquisite and were constantly being cleaned. Others have commented that the sight lines in the theater were poor and I would agree that in the upper level the railing blocked your view. We only attended one evening performance and made sure we sat in a seat that wasn't blocked. We went to the show put on by the cruise director John Barron. It was a bit like a variety show and a bit corny, but John has such a winning personality and a great voice, so it was a lot of fun. We were very pleased with the food. The Compass Rose was a beautiful spacious room, with a very soothing decor. In addition to the regular menu, which stayed the same every night, they had a series of different specials every night. This was a great idea because otherwise it could have gotten repetitive to eat there. We felt the service was very good. Obviously, some waiters are a bit more attentive than others. The only complaint about the food in the Compass Rose was that the vegetables were soggy and across the ship the fruit was generally not ripe. This was a shame because the fruit from the countries we visited was abundant and delicious. We do not drink wine so we can't comment on that aspect. My husband would have liked a little more variety in their beer selection and certainly would have liked to have seen a selection of beer from the countries we were visiting. Dinner always ended with a dish of petite fours in addition to any dessert you wanted to order. The specialty restaurants, Chartreuse, Pacific Rim and Prime 7, were visually striking. Dinner at any one of them felt like a special occasion. Each one offered special little touches that I don't want to reveal here because they were like little surprises. The specialty restaurants were open for lunch on a rotating basis and we took advantage of that a few times. Lunch at La Veranda or the Pool Grill was quite casual and a bit hectic, so it was fun to come back from a morning excursion and enjoy a lunch in a more elegant, refined setting. There is tea time every afternoon, which flows into Trivia. We tried to participate when we were not on an excursion. The scones were delicious! We were generally pleased with our excursions and our guides. The guides all seemed knowledgeable. Some had stronger accents than others, so it was sometimes hard to understand them. One issue with the excursions is that people would choose to go on an excursion that indicated that it would require a fair bit of walking, yet certain people were really not that ambulatory. This would slow down the group and was a bit frustrating. We discussed this with Destination Services and they were aware of the problem, but didn't really know how to resolve it as they are relying on people to assess their own walking ability. The process for departing for excursions was orderly. Our buses were always clean and well air conditioned. The best bus was in Monaco-why am I not surprised? I felt that sometimes the groups were a bit larger than they should have been. We found the women at Destination Services to be very helpful and patient. We seemed to have a question for them every day and they never seemed annoyed or tired of us. It is a well known fact that the Wi-fi service was terrible. They have a dedicated Tech person, but the quality of wi-fi was out of his control. I'm not technologically savvy so I don't know if this is an issue that can be improved if Regent puts the time and money into it. The level of service across the board was extremely high. Whenever you passed a crew/staff member in the hall they said hello. At dinner, we were almost always asked by our waiter if we had enjoyed our day. When you turned down dessert or wine or goodies at tea time, they seemed genuinely disappointed. I read that some people thought the crew were surly or unfriendly. That just wasn't our experience. Some people seemed to have particular problems with the staff at reception. Again, I approached them at least once a day and they were always very friendly and one of them always addressed me by name. Our cabin was kept very clean by our duo of stewardesses. The main pool area was spacious with comfortable lounges. Sometimes it was a bit tricky to get a lounge in the shade, but that is understandable. There were waiters constantly checking to see if you wanted a drink. The gym had a full array of equipment. Staffing was a little scarce, so if you had a question about a machine, it was sometimes frustrating that nobody was around to answer it. I was pleased to see that there was good security at all of the ports. If the port itself didn't scan your bags upon returning to the ship, then the ship would do it. They checked your ID when you left and when you returned. There was always water and towels to pick up as you left the ship. Disembarkation was orderly. We were allowed to stay on the ship until 9 am, even though we had to be out of our room by 8. There were so many lovely common areas, that it was hard to tear yourself away and go out into the real world. The new Regent Explorer is absolutely beautiful and a treat to sail on. Obviously, nothing is 100% perfect, but our overall experience was one of comfort, pampering and delicious food. Read Less
Sail Date September 2016
We chose this cruise for Regents reputation for luxury, fine cuisine and included excursions The luxury was lacking in many areas, poor dining service, indifferent desk staff, almost non existent daytime activities, and lack of decent ... Read More
We chose this cruise for Regents reputation for luxury, fine cuisine and included excursions The luxury was lacking in many areas, poor dining service, indifferent desk staff, almost non existent daytime activities, and lack of decent live music were all areas they failed to live up to the hype. The newly refurbished public areas were elegant , as was our large deck 6 cabin, and embarkation and disembarkation were smoothly handled. Our cabin was a delight, elegant decor, large size and a decent bathroom were plus points, but we were unimpressed with the sea themed Occitan toiletries. I was astounded to find no body lotion was provided , a must on ships with the chlorinated water. Cabin service was excellent, as was the prompt room service, but service was indifferent in so many other areas. The ship had a large library with comfortable seating but limited book choice, The main dining room, Compasss Rose had some of the worst service we've experienced, even when only half full. We avoided this restaurant when we could, preferring the Italian themed Sette mare, using the same area as La Veranda. The latter was our lunchtime choice with salads and hot dishes on offer Food was of high quality, but portions were often over large , and vegetables only appeared on request. We were very disappointed to realise that the publicised caviar was remarkably lacking, 3 tiny spoonfuls were all we were offered during the entire cruise. I do not care for meat, but found the " pan fried" this or that boring, greasy and small portioned. Fine dining it was not! The pool area was delightful, but cruising waiters thin on the ground, unlike other luxury lines. There seemed to be few quiet spots, to just read or ocean watch, and avoiding cigarette smoke proved to be a challenge! Daytime activities were virtually non existent, if one was not on an excursion. The so called enrichment activity was a harsh voiced lecturer, talking about the middle eastern empires . The excursions were the highlight of this cruise, with interesting choices on offer, mostly in fairly small groups, which invariably had excellent local guides. We had booked one or two beforehand, and were welcomed to join excursions on the same day, a very pleasant surprise. Several excursions include a break for local foods and wines in pleasant locations and in Venice we were thrilled to ride in a gondola through part of the wonderful Grand Canal , Our one disappointment was Santorini, a lovely spot, but the excursion focused on the barren volcanic rock on the still erupting island mid caldera. It is unlikely we would sail with Regent Seven Seas again. The physical product is good, the ship was elegant, but the poor service in many areas let them down . We felt that this so called " premium" product was overpriced and simply offered poor value compared with other luxury lines Read Less
Sail Date September 2016
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click