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1,159 Regent Seven Seas Cruise Reviews

The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just ... Read More
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt. I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients. Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers. Read Less
Sail Date July 2016
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, ... Read More
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, check in was the easiest we have ever had. Our room was the largest as well and very easy for both of us given the walk in closet. The small size of the ship allowed for a great social atmosphere. We met a lot of nice, like minded people. However, the food was not as advertised. The steak house was excellent. The Italian restaurant hit and miss and the main dining room average. The service was also hit and miss. Some places very good other places not so much. Our cabin steward was fantastic, nothing was too much. Most of the dining room staff was very average. While on Crystal, nothing was too much. Here it was more of them telling us why it couldn't be done. The workout facilities were very small and extremely hot. Not what we would expect for a supposed ship of this calibre. Overall, a great time and a lot of fun but not sure we would rush to sail with them again. Read Less
Sail Date July 2016
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with ... Read More
Had the privilege of enjoying the Seven Seas Explorer on her inaugural sailing from Barcelona to Monte Carlo. Billed as the "Most Luxurious Ship Ever Built," there's no question that this is true. A stunning ship with luxurious, all suite, accommodations and all with ample balcony space. The rooms are gorgeous with every detail thought of. We stayed in a Penthouse Suite and I would match those accommodations to any 5 star land based hotel. Large bathroom space, separate living room space, amazing beds/linens and an over-sized balcony. Butler service included. Food & beverage options are ample and the quality of the food & beverage was outstanding. Not your stereotypical buffet options. Canyon Ranch Spa and beautifully appointed fitness center. Several lounge options and large beautifully appointed theater with nightly entertainment. Some shows better than others. The service on the ship was stellar. Pretty impressive seeing as though it was the first time that this ship has sailed with passengers. Would be hard to go down a level based upon this experience. Read Less
Sail Date July 2016
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with ... Read More
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with champagne but the surrounding fixtures in this grand atrium made it feel like we were walking into a luxury hotel property in the center of Rome or Paris. We took the ornate spiraling staircase down to grab some lunch in the dining room and had our first “wow” moment. As you stand and look down toward the restaurant, you feel like you are at a grand hall in a museum. The amazing glass fixtures, chandeliers and the artwork all come together beautifully. The blue glass design in the ceiling of the dining room was one of the most photographed places due to the incredible ambiance it gives to the room. Everyone seems to get so hyped up about the specialty restaurants on Regent but we found ourselves back in the main dining room more than the specialty restaurants due to the array of choices that were offered at every meal. Once we finished lunch we toured the ship. Every turn brought a new impression of art and elegance. The spa and workout facility are just one of the differences when you have a ship with this type of space to guest ratio. The entrance is a curved marble hallway that truly feels like a spa entrance at a resort versus a ship. There is a sitting area and what seemed like a full size hair salon with glass windows looking out to the art in the hallway. Once you passed the check-in desk there is another winding staircase that takes you up to the gym which is huge and has the latest and greatest in exercise equipment. In the spa itself you’ll find steam rooms, steam showers with multi spraying nozzles, aromatherapy showers where you pick your scent from a button on the wall, cold rooms with snow and more! The beauty of all of these options is that you don’t have to buy a spa treatment to use any of this as it is included at no additional fee. If you do get a spa treatment the gratuities are included in the price so what you see in the myriad of choices is what you pay. The spa staff members are all experienced from other Canyon Ranch facilities and were fabulous. Each specialty restaurant made us feel like we were dining at a top notch New York or Los Angeles restaurant. They each had their own look and feel but the Pacific Rim is really off the charts. You walk into a lobby that is centered with an authentic Tibetan prayer wheel that is so large that the ship had to be built with extra reinforcements as they only wanted to use the real thing. It’s hard to explain but it is massive and makes such a statement. You then proceed down layered steps that create such a dramatic entrance it is hard not to think you are somewhere special. With all of the specialty restaurants, the food was off the charts and the servers did a great job getting to know you for the next time they saw you onboard. We connected with Pierre who would reach out to us and remember little things that made our dining even more enjoyable. The entertainment in the evenings was nice especially with so many options. There was the showroom that had different themes each night plus two lounges with live music for select tastes along with a DJ in the observation lounge. We always found something to enjoy after dinner. The casino was full each night also. There are two pools, an infinity pool off the back of the ship by the spa (open to all guests,) and the main pool with two levels of seating. There are all types of cozy pool chairs, beds and cocoons with room for everyone. There is a culinary kitchen where you take cooking classes. This was a highlight as the chef gives out so many great tips while you are learning to cook three or four items. If you enjoy cooking, try this out but take notes! She gives so many random tips for daily cooking you just can’t remember all of them. The cooking classes do come with a fee but it is well worth it. In some ports you can even shop with the chef then come back and do the cooking. The top of the ship has a nice putting green, a tennis court, shuffleboard and an actual bocce court! The cabin that we had was amazing with a wonderful butler. There are many cabins that have the bed situated where you are both looking out to sea. It’s a great layout and the concierge cabins have a really nice size balcony with a lounge chair. The closets are huge and there is so much storage room in the cabins that you can tell they were well thought out. I can’t imagine there is a “bad” cabin anywhere on this ship. We’ve cruised on Silversea and Crystal in the past 18 months so we understand what we should expect in a luxury product and this made the mark. We can’t wait to go back. Read Less
Sail Date July 2016
Overall I found the cruise to be mediocre. The strong features were the ports, the cabin location (mid ship) and the service. The ship was full and I was offered $17,000 for the cabin which I turned down. This was my biggest mistake ... Read More
Overall I found the cruise to be mediocre. The strong features were the ports, the cabin location (mid ship) and the service. The ship was full and I was offered $17,000 for the cabin which I turned down. This was my biggest mistake made on the cruise. The weak features included the food, the dining venues, the ship itself including public areas, and the activities aboard ship during the day. The cruise feature a large number of free cruises at each port of call. However, I did not find the tours I went on to be very interesting. I cancelled all my excursions towards the end of the cruise to spend the time walking through the very walkable towns. The ships activities were very limited while in port. Even during the two at sea days (one created because high winds kept us from visiting the Shetland Islands) the ship activities were very limited. The food was not very inspiring. There were plenty of dining options, but I found the quality to be somewhat lacking. There were a few high quality menu items and many poor items. The specialty restaurants were not worth visiting. The embarkation was excellent, well staffed and fast. The debarkation in Copenhagen was not well staffed, slow and a bit chaotic. I found the value for the cost of the cruise to be low. I will not be sailing on Regent again. Crystal Cruises in my mind offers higher quality. For a video of the Voyager, the highlights of the ports and the optional pre-stay tour in Reykjavik please view the You Tube video below. Regent Voyager "Viking" Cruise July 2016 https://youtu.be/ie67RKgGsGc Read Less
Sail Date July 2016
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is ... Read More
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is EXPENSIVE and only if you drink and eat an extraordinary amount will you get your money's worth. Bad -- Emergency situations: Disastrous. Their emergency number took over an hour to answer, then put us on hold, when our air transportation got changed by them and we were marooned. Air Travel -- we were supposed to have Business Class and instead they booked us on a third rate local airline and it resulted in us missing a connection and a whole day's vacation plus paying $500+ for hotel and taxi to a different airport which Regent refused to pay. We later learned from experienced Regent travelers to check what flights you want and then insist they book you on them. Internet -- we had no internet for most of the cruise, despite being told we would and printed marketing material indicating full time internet. If you have to do business while traveling, do not take this cruise line. One fellow passenger missed an important stock trade and was hysterical because there was no internet. Despite promises to fix it, it never was fully functional. Embarkation/Debarkation: Disorganized, confusing and way too time consuming. Ditto for baggage handing. Hotels: They book you into average hotels with basic rooms, definitely not first class. Our hotel room in Reykjavik was so small we couldn't even turn around, also hot and stuffy. In Copenhagen we inquired about upgrading our room and were told that Regent only books "Basic" rooms, not first class. Good: Fabulously well trained staff especially our private Butler. The best part of the trip. All other staff on board were very polite and helpful. However, lowly staff can only do so much when management is lacking. Entertainment was excellent but for first time Regent cruisers it should have been better explained as to how to be seated, etc. Most food better than average except the premier Prime 7 where we had two bad meals. The French restaurant, Signatures, was very good. The basic restaurants Compass Rose and the Veranda were good and wine selections were also good. Overall, all service on board was excellent, including our Butler, cleaning staff, servers, bartenders, etc. Word of advice, this cruise is not for families as it is appeared to be older than average crowd. Some patrons were much too elderly/infirm to do the excursions and yet were allowed to participate, resulting in inconveniencing everyone else. If you are looking for a totally first class experience, we would suggest a different cruise line. Read Less
Sail Date July 2016
I chose this cruise because of the itinerary. We spent a few days in Reykjavik on our own and stayed at Reykjavik4You apartments because I liked the location more for walking in town. It turned out that Seven Seas gave us enough back for ... Read More
I chose this cruise because of the itinerary. We spent a few days in Reykjavik on our own and stayed at Reykjavik4You apartments because I liked the location more for walking in town. It turned out that Seven Seas gave us enough back for not staying in their preferred hotel that it almost paid for our 2 night stay in Reykjavik. The ship seemed very nice to us. It was lovely having pretty much everything paid for. It meant we never gave a second thought to whether or when we wanted drinks or similar items. It isn't that we drank that much, but it was nice not thinking about it in reference to cost. On the other hand, we may have taken more shore excursions than we actually wanted since they were mostly free, which lessened free time for exploration. We were in concierge suites because it didn't cost that much more than basic ones and gave us the first choice on shore excursions. Our steward was excellent about keeping our cabin clean and providing plenty of what we liked the most without our saying anything to her. For example, she kept us in red grapes when we didn't eat the green ones, while my mother's cabin was supplied predominantly with her favorite green ones. The food was probably the biggest let down on the cruise. After a couple of room service breakfasts, we had all our morning meals in La Veranda, and they were very nice. When the weather was good enough, we ate on the rear balcony. We usually had lunches in La Veranda or the Pool Deck, as well. The meals were fairly simple, but fine. Our dinners in Compass Rose were almost always fine. They weren't gourmet, but they were well prepared with fresh ingredients. Dinner in Setti Mare at La Veranda was not good. None of us enjoyed eating dinner there at all. The specialty restaurants were a particular let down. Prime 7 gave us fairly tough steaks and lobster, among other dishes. The desserts weren't very good either. It isn't a restaurant I would have gone to a second time or a first time if I were to cruise on their ships again. Signatures, which I think is no longer on Voyager, had better dishes, but not that great. Occasionally we got nice appetizers in the Observation Lounge with our before dinner drinks, but usually they weren't very good. The cookies that were out on the pool deck and the coffee lounge were generally no better than packaged cookies, and the afternoon teas didn't offer much that we liked, either. We didn't take advantage of the entertainment services except for enrichment lectures and their cirque show, both of which we enjoyed. Service really was good on Voyager. Everyone seemed to make a big effort to greet us, and the staff who checked us on and off the ship learned our names very quickly. The shore excursions were hit and miss. Some were marvelous, and some were a waste of time. Our favorite was a free one to Vigur Island in Iceland. Our least favorite was a river walk in Oslo, which turned out to be a creek that mostly went past nondescript factories that had been converted to apartments or office buildings. We are not very experienced cruisers as we've only been on 3 other cruises: a Holland America week in Alaska, an independent Galapagos week long cruise, and a one week riverboat cruise on the Columbia and Snake Rivers in Oregon and Washington. Read Less
Sail Date July 2016
We enjoyed pretty much everything about this cruise. The itinerary, the service, the food, the land arrangements, our cabin, our friends we went with and the people we met. That said, I'll mention a few places RSSC can improve. ... Read More
We enjoyed pretty much everything about this cruise. The itinerary, the service, the food, the land arrangements, our cabin, our friends we went with and the people we met. That said, I'll mention a few places RSSC can improve. There was a major SNAFU in Ravenna, Italy. The actual arrangements (shuttle to town) weren't bad, weren't great, but the INFO given to passengers on the dock was WRONG, created confusion and delayed our getting into town. No reason for this. They should have had correct info and a crew member to help us, both dockside and outside the port gate. The internet at sea was included ("free") but much worse than the internet on other cruise ships. Mainly the on-board server software was buggy. I was never sure if the free service was a certain number of minutes a day free or something else. Our cabin service was not the best. It started off without 'do not disturb' signs so there were instances of the doorbell ringing or being walked-in on until we got them on the 2nd or 3rd day. Then, as we used our requested beverages, they weren't replaced without asking. He did keep us well-supplied with ice. Excursions were mostly included, and had excellent destinations but in terms of arrangements were below average. Uncomfortable buses, mediocre restaurants, etc. Read Less
Sail Date July 2016
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after ... Read More
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after her recent refurbishment and to see how we liked her (or if we still did, considering some of the bad press we'd seen lately). If you don't feel like reading the entire review, I'll save you the time - we still love this ship, and we still love cruising on Regent. The updates to the Navigator make her seem more contemporary and fresher. I felt that the ship was in superb condition and the new color schemes make her look more elegant and functional. There was a lot of grumbling about the missing drawers in the cabins (we were in a D on deck 8) but to tell the truth, I didn't see it as a problem at all. There were two of us in a cabin for 12 nights and we didn't even come close to using the drawers in the closet, and we didn't really miss the old drawers in the desk area. Maybe it would be an issue on a longer cruise, but I don't feel like anything was lost. The new colors are soothing, and the bed was supremely comfortable. The common areas rarely felt crowded (exception: embarkation was a bit crowded) and we never had an issue with lines for dining or any other venues. Navigator is the least foodie-friendly ship in the Regent fleet, with only one specialty restaurant (Prime 7) but again, on a shorter itinerary, this wasn't an issue. We felt that the selection and quality of the food was very good to excellent. Included wines were usually good and often very good. Spirit selection could be better (especially in the brown liquor area) but it was fun to experiment with cocktails outside of my normal "scotch in a glass". I am not a big fan of the shows on board, but I have to admit that the ones I attended on this cruise seemed better than before. My past cruises, I often spent part of the evenings after dinner sitting in the Connoisseur Club with a brandy and a cigar; that's no longer an option on Navigatgor. I did miss it somewhat, but not as much as I thought I would. Maybe that's why I attended more shows, who knows? With very few exceptions, we found the service on board to be superb. The lows: Compass Rose and Pool Deck sometimes took too long to identify and correct empty glasses. To a person, everyone we came across was friendly, helpful, and knowledgable. Our cabin steward was fantastic, friendly, efficient, and unobtrusive. She went out of her way to help my wife and I with any special requests we had, The bar staff and waiters quickly got to know us and know what we liked. The CD, Jamie Logan, and his wife Dana were seemingly everywhere at once, and you could always see them mingling with the guests and sharing a story or giving advice. They both helped make this a special cruise, too. Ports and shore excursions - the first half of this trip was mostly ports we'd visited before and we took different excursions to get a different feel. For the most part, they were good, although I feel like they're starting to cram too many people in each tour. We had one tour guide in Malta who was definitely substandard, but all of the others were fantastic. We upgraded probably three or four of our tours to the Regent Choice excursions, and these are always nice; slower pace, fewer guests, and always something to remember. The 'Lunch in a Private Villa' in Taromina is a must-do, we did this one a second time this trip since we had family with us we wanted to share this with. It's definitely worth the upcharge! The second half of this trip took us to ports we had not yet visited, and they were all amazing. Although this itinerary was changed from Istanbul to Haifa after we booked, we decided to stick with the cruise, and we're glad we did! Israel was fantastic, a definite must-see if you've never been. We spent three days there and barely scratched the surface of what you can do and see there. I'd definitely go back! As we often do, we booked our air and lodging through Regent Air. Yes, it's a bit more expensive but to us, it's worth it. Knowing that our transfers and lodging are all set up gives us peace of mind in case anything goes south. We had first class transfers, and our hotels were great (Melia Serria in Barcelona, Dan Carmel in Haifa). This particular cruise had more kids on board than we had expected, but they were mostly quiet and well-behaved. Not 100%, mind you, but not bad. We probably had more issues with cranky seniors than whiny toddlers. :-) So in a nutshell, my wife and I ranked this as probably our best cruise yet. The price was reasonable, the service was pretty damn good, the ship was in great shape, and the crew was fantastic. Negatives: My wife didn't get her cranberry juice for breakfast one morning. My water glass sat empty for a good 10-15 minutes on the Pool Deck one afternoon. Destination Services should probably enforce more mobility controls on the tours - i.e. if you can't walk 50 feet in 15 minutes, you probably shouldn't be on a 3-walker rated tour...but they'd probably get sued if they tried to enforce that, so I see why they leave it up to each person. Also, did I mention that the Internet absolutely sucked? Sucked to the point of being unusable? I tried my iPad in my cabin, my iPad in the computer lounge, the computers in the computer lounge, my iPhone everywhere in the ship, and I couldn't ever get a decent connection, and I'd get logged off every 8-12 minutes, right in the middle of a session. Sometimes you couldn't even reach the server to log off. It was bad. Really bad. Hideously bad. Don't expect to work on board if you need to - you're better off taking a tablet ashore and poaching wifi from a cafe or a hotel. Positives: Pretty much everything else. Service was stellar 99.9% of the time. Food was very good to excellent. The oldest ship in the Regent fleet looks fresh and modern again. And the suites are large in every category, which is a huge plus for us. Would we sail Navigator again? Absolutely. This was our third trip on this ship, and she's getting better each time we sail her. Would we sail Regent again? Well, let's just say that we had one more Regent cruise booked when we embarked in Barcelona, and by the time we debarked in Haifa, we had three booked, two on Explorer and one on Voyager. Hope this review helps you with your cruising plans. Enjoy!!! Read Less
Sail Date July 2016
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess ... Read More
Amazing Ship and Fantastic Crew!! Wow! I was lucky enough to sail on the new Explorer for its Christening. I was skeptical when the Explorer was being labeled as the most luxurious ship on the water. Well, I must happily confess that it lived up to its label!! There was so many things on this ship that make it amazing------everything from the food and multiple dining options, the bars, the spa (OMG!) the pool, cigar lounge, cabin stewart and other staff, and so on. Probably the only thing that was fractionally borderline, would be the nightly entertainment-----not the best, but not the worst I've ever seen either. The service was impeccable-----at all times; in all areas. It's rare that I extol praise this high as I am very, very picky. However, in this instance I can easily state and share that this was the most wonderful vacation EVER, and it all due the Regent!!! Read Less
Sail Date July 2016
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which ... Read More
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which there were charges were excursions with helicopter or plane flights involved. Bad-due to maintenance problem, one of 4 ports of call (and excursion) and inside passage were missed. A 15% credit on FUTURE cruise offered in letter that stated we were going to the inside passage. Shortly after the credit offer was received ithe nside passage-a cruise highlight-was cancelled and no additional credit issued or offered. The inside passage was cancelled to expedite our return to Vancouver. Regarding the food and service, all was fine in the buffet restaurants. In one of the reservation only restaurants (where you may dine once during your cruise) our order was taken before wine and bread were served. Extremely poor service-especially for a 'fine' dining experience. Several passengers noted Regent was their preferred cruise line, but that the service and attitudes on this ship were not up to past experiences. That must have been the case because so many good reviews on cruise critic. Recently retired, this was our 3rd cruise in 12 months on 3 different lines. Scenic (river cruise) and Paul Gaugin were also all inclusive, and both were considerably higher caliber experiences compared to Regent. Read Less
Sail Date July 2016
We were a group of eight and decided to treat ourselves to an upscale vacation and tour Alaska by cruise ship. Although it was expensive, Regent came recommended by a friend in the travel industry, and the idea of an all-inclusive land and ... Read More
We were a group of eight and decided to treat ourselves to an upscale vacation and tour Alaska by cruise ship. Although it was expensive, Regent came recommended by a friend in the travel industry, and the idea of an all-inclusive land and sea adventure in Alaska was appealing. Regent offered a wide variety of shore excursions, beautifully appointed and spacious balcony suites, professional, and courteous staff on board, and fine dining. Sounded perfect and other than the weather which was beyond anyone's control, they met expectations for most of our trip. The entertainment was pretty lame and paled in comparison to what is offered on Royal Caribbean cruises. Not sure what demographic Regent was targeting, but it is pretty hard to be motivated to dance to tunes by Tony Orlando and Dawn. We had a great swing dancing lesson on board but no opportunity to practice what we were taught. With the exception of biking in Sitka, our excursions were great - especially the hike to the Mendenhall Glacier. In steady cold rain, Sitka's bike tour was disorganized, limited to unscenic roads, and ended with a Subway sandwich lunch under a tarp. We would have selected a different excursion had we known this was the sum total. Juneau zip lining and train rides were wonderful but sometime after we departed Juneau, our ship experienced engine trouble and instead of sailing to Ketchikan we headed back to Juneau for repairs. Originally, while repairs were underway, last minute excursions and the opportunity to explore Juneau again were offered. Then these excursions were cancelled because we were told that the repair would take less time than estimated and we would be leaving Juneau earlier. Some of us had gotten off the boat just to walk around the city but with the uncertainty of timing, many of us stayed put. This meant the loss of our last port and excursions on a ship where there weren't a lot of entertainment options. We were delayed returning to Vancouver, missed our flights home and Regent did put us up in a nice airport hotel. My husband had a work commitment that was impacted by the delay, and although Regent paid for the lodging, dinner that night and breakfast the next morning were on us. Understandably, mechanical problems occur, but Regent's compensation for missing out on our final port, excursions and inconveniences, was to offer us "15% off our next cruise with them." This was completely unsatisfactory customer service. Several of us have written to corporate and as of five weeks later, have not heard back from them. Really sad to have an expensive, but quality cruise line handle a problem like that. Since we missed out on approximately "15%" of our trip, it might have been a better idea to offer a 15% refund. Read Less
Sail Date July 2016
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very ... Read More
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very smoothly and we started our cruise full of excitement. The first couple of days went well except for the dining staff. The first morning we had breakfast I wanted an omelet and the person making the omelets was screaming across the dining room because the person that was suppose to write the tickets was not there. Then the person asked what table we were at which I did not know because I wasn't instructed that I had a table number or needed one. They were caustic and informed me that they must have a table number to assist me. This type of attitude was the norm on this cruise not the exception. I have taken 12 cruises and this was the second worst service I have ever received. The wonderful marketing materials tout they include excursions. Well the price you pay includes those but doesn't give you a refund if they cannot be completed. The weather did not cooperate and we were not able to complete many of the excursions. BEWARE of this marketing since they consider it as an extra but you are paying much more than on other ships that complete the Alaskan experience. The ship experienced a propeller problem and we missed our last port. This also caused us to revisit a port where we could have completed an excursion we missed but the ship chose not the honor the excursions. Very poor and limited communication from the ship's management. The propeller issue caused us to arrive late in Vancouver and many people missed their flights. We waited for over 1 1/2 hours to disembark while we were watching the staff disembark from the other door. People were angry and frustrated while the management offered limited or no explanation except the ship had not been cleared. How can the staff exit until the ship is cleared?? I wrote the Mr. Jason Montague explaining the issue we incurred. The guest relations administrator responded offer nothing but excuses and a minimal apology. We paid almost a $1000 per day per person to be on a first class ship that was rivaled by Carnival for service. The only offer made by the management was 15% discount if I spent more money with them. No restitution for a ruined honeymoon...only another poor marketing ploy to squeeze more money from disgruntled customers. It is one thing to have a problem and another to not address the issues properly and to not do the right thing and take care of customers that you profess to want for future business. Take my advise and choose another cruise line. Read Less
Sail Date July 2016
Started in Anchorage at the Marriott. Great property and service. Our Denali experience was excellent despite marginal weather. The embarkation was smooth. The dining at all the restaurants was very good, but not what I would say ... Read More
Started in Anchorage at the Marriott. Great property and service. Our Denali experience was excellent despite marginal weather. The embarkation was smooth. The dining at all the restaurants was very good, but not what I would say excellent, mainly because service was a bit under our expectations from other small, all inclusive lines. The staff was friendly and accommodating. Entertainment was decent, with at least one night of a terrific act. I would say somewhat better than on other small cruise lines. The offered excursions were excellent, though we did lose a stop in one port because of an operating problem with a propeller. This caused us to return to Juneau for an additional day of repair. Bough excursions were offered in the morning, it was decided to cancel all excursions so the ship could try and make a hasty departure. Unfortunately we did not leave Juneau until 3:00, which would have allowed time for most, if noT all, planned excursions. Regent offered a credit off our cruise payment, which only could be applied to a cruise within the next 2 years. Unfortunately we can't take advantage of this as our travel is already scheduled out that far. We also missed traversing the Inside Passage as the ship tried to make up lost time in our journey to Vancouver. Several passengers noted that they felt Regents offer was below the value of what was missed on the cruise, and we certainly felt this way as we will receive nothing unless we again schedule a Regent cruise. Had it not been for the maintenance problem, we would have a much higher opinion of the cruise and Regent. However, their resolution was simply below what we expect from a top shelf cruise line. Disembarkation was fine, except for the red eye flights we were reassigned to because of our late arrival into Vancouver. No offer of an overnight stay-just flights with long airport waits and long layover. Disappointing but not surprising based on the offer for the maintenance inconvenience and lost experiences. Read Less
Sail Date July 2016
This trip which was supposed to be very special for my husband and I, for our 40th wedding anniversary, turned out to be very bad and disappointing. It was absolutely far from our expectation of this cruise line with its so called great ... Read More
This trip which was supposed to be very special for my husband and I, for our 40th wedding anniversary, turned out to be very bad and disappointing. It was absolutely far from our expectation of this cruise line with its so called great reputation, and the huge amount of fair we paid. Transportation was supposed to be included but we were asked to pay $290 for transportation to the boat from Anchorage. Medical clinic hours were limited to about an hour in the morning and in the evening only, and once we got to see the doctor, he was not polite, very impatient and not professional. The boat developed mechanical issues, apparently due to lack of proper maintenance, and had to go back to Juneau and we were stuck there for 13 hours, so missed Ketchikan and reached Vancouver late afternoon, and missed the tour that was arranged for Vancouver. Read Less
Sail Date July 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
Sail Date July 2016
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new ... Read More
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new entertainment from 'in house' Norwegian Holdings was second rate compared to what we had experience on many previous Regent cruise. I felt that I had been duped into taking a cruise that I would not otherwise have chosen. The one saving grace on the cruise was the energy, enthusiasm and entertainment provided by the Cruise Director, Ray Solaire. Layout of the ship is impressive with a lot more space in the restaurants, lounges and public/open areas but the ship does have two major drawbacks - (1) the sight lines in the theatre, particularly from the balcony are poor and there is a real safety hazard in the aisles (2) There is no outside forward observation area from which to take photographs or view the sail-ins. The staff, many of whom we had met before, were very helpful and efficient. Overall, the restaurants were a great improvement with much more space available and some nice touches - I particularly liked the viewable cooking area in Sette Mare. Also, the new menu in Compass Rose leaves one not needing to eat in the speciality restaurants as the choice is so great. Read Less
Sail Date July 2016
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. ... Read More
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. It's lovely! End of good news. We paid an outrageous sum of money to be on the inaugural voyage because we read that this was going to be an amazing experience. It was - for all the wrong reasons. The "executive" staff had an "attitude" - notably at the guest services desk. They were borderline obnoxious especially one man who questioned my "motive" for settling the bill a day early. "Don't you expect to be spending more money?". Huh? Another very unpleasant person is an Italian gal who works in the Pacific Rim restaurant. Woah - she was so nasty we found ourselves walking out of our way to avoid her! All this for top dollar! We were on the 8th floor - aft. There was a constant smell in the hallways of food wafting from somewhere. I actually had to hold my breath, as I walked down the hall, because it was nauseating! The food was good in most of the restaurants but never really hot, just lukewarm. The exception being "Compass Rose" which we thought was bad - mushy vegetables & lukewarm fish. Not to mention the snot nose maître d' who asked our cabin #'s - we were 3rd tier from the top & then tried to seat us right next to the door where the waiters were bringing in the food. Not sure if the kitchen was behind those doors. Clearly a hierarchal system in play. I mentioned this to the G.M. who just about shrugged his shoulders - never heard back from him after this. On top of everything else - and keep in mind the prices were exorbitant! - Regent didn't provide top notch entertainment. The same lovely, but underpaid, Filipino 3 person ensemble - was everywhere. Not to mention the cruise director who sang, danced & read the announcements. We were on Seabourn's "Quest" inauguration cruise & it was a class act. Never again will we cruise on Regent which is owned by Norwegian cruise lines. They claim its a notch above but its not! The prices are but you might as well be on Celebrity or Princess! Save your money! Clearly, all the money was put into the décor. Oh, and the captain barely had time for the guests. We ran into him several times & got a slight nod! He was more interested in following his family around who were onboard. Have to thank him, though, since we arrived safely. Want to shout out to several workers who did a great job - Georgio, Spyder, Katerina & Alex. Read Less
Sail Date July 2016
We have been loyal Regent cruisers for more than ten years and were very excited when reading about the new Regent Explorer. The ship is, indeed, spectacular. The design is unique and elegant in all regards. Fabulous wide, winding ... Read More
We have been loyal Regent cruisers for more than ten years and were very excited when reading about the new Regent Explorer. The ship is, indeed, spectacular. The design is unique and elegant in all regards. Fabulous wide, winding staircases allow for open views of numerous public areas. We found the staff overall to be up to the normal Regent standards. I am always amazed when a server in a restaurant venue remembers our names after serving us at an earlier meal. How do they do that? A noticeable exception, however, was the Reception Desk. One staff member in particular, a tall dark-haired man, was openly rude on two separate occasions. Neither he nor the woman at the desk at the time attempted to solve my query. I had never experienced this sort of treatment on a Regent cruise before, and it does leave me worrying about the training and hiring practices of those in charge of this new ship, perhaps affected by Norwegian policies now in place? Our cabin, an F2, was lovely and spacious. The bed and the bedding were sumptuous and super comfortable. We were a bit disappointed, however, that the only seating in the cabin was on the small sofa that faced a desk and bar area. On other Regent cruises we had an upholstered chair in addition to the sofa, which made seating options more comfortable. A small point, and one that is certainly open to personal tastes, I for one prefer a lighter tone in the cabin decor. While the dark blue was striking, it can be a bit gloomy, especially on grey days. The closet was amazing! So many drawers and huge areas for hanging clothes. This closet would surely accommodate anyone on even a World Cruise! The bathroom also was spacious with room to accommodate all one's needs. The entertainment was excellent. The classical guitarist Vincenzo was terrific. Even better was the pianist, Panas Karan. He was amazing. We bought CDs from both so that we can continue enjoying their talents here at home. The other shows were pretty normal Regent fare. Lectures as usual were well presented and informative. Food at all the restaurants was good. We had a bad experience at Prime 7 on our second night at sea, but the manager sent an apology and we had a very pleasant meal there later on the voyage. Chartreuse is a very nice addition to the Regent restaurants. We had several wonderful meals there. And Compass Rose was its normal excellent self. I did get a bit off with La Veranda, but that may just be my personal taste as there was no particular event or food that sticks in my mind. The fine art pieces that were found throughout the ship were interesting, but some I question. They were very dark in mood and some even with disturbing elements, not the sort of thoughts I really want to entertain while sailing on such a ship in some of the most beautiful sites in the world. I'll consider the travails of life at home, if I must. I must admit, however, that we did expect some sort of special events and/or activities that would be associated with the Maiden Voyage of a new ship. This was a noticeable omission, and I wonder why some celebration or something wasn't offered. Otherwise, the Maiden Voyage was just like any other voyage except with new ship and staff hiccups. Overall, Regent once again provided us with a wonderful vacation and I believe that the Explorer will be a worthwhile addition to Regent Seven Seas. Read Less
Sail Date July 2016
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent ... Read More
We chose this cruise for it's unique Maiden Voyage and our 15th on Regent/ Raddison. Additionally, the itinerary was superb as we visited 8 ports not visited on any other cruise we completed. Additionally, this is the 2ne Regent cruise we started in Monte Carlo and ended with a sail into Venice The ship is exquisite inside and out with very modern and deluxe common areas, bars, and spaciousness. Theater seating was excellent though no drink holders! The absence of a photo lab and photographers was welcomed! One area that was disappointing was the lack of a full promenade walking area. Seems lacking in all new liners. Dining was a pleasure as with just 750 guests we were never crowed or had to wait for a table share to open. The specialty restaurants were outstanding in every aspect from the greeting to the after dinner cordials. For room service we received a 5 minute "warning" that our order was on it's way. I want to add that is was great never to see a Food Service cart in the hallway or even the room steward's cleaning carts! Obviously, we enjoyed it enough to book another trip while on board! Read Less
Sail Date July 2016
This was our 3rd Regent Seven Seas cruise, our last was 15 years ago and we were concerned because we had heard the cruise line had declined in recent years. Our concerns were unfounded. This was also our travel companions first tour and ... Read More
This was our 3rd Regent Seven Seas cruise, our last was 15 years ago and we were concerned because we had heard the cruise line had declined in recent years. Our concerns were unfounded. This was also our travel companions first tour and they were beyond delighted and left wondering why they had waited until their mid-70s to hit the seas. We thoroughly enjoyed this cruise and felt the food and service were exceptional. There were a few minor problems and inconveniences, but overall, we had a great time and would gladly sail with Regent again. We selected this itinerary specifically for the three days in St. Petersburg. The Hermitage was a disappointment because of the crowds, lack of air conditioning and limited time. Would like to have seen the Impressionists and Post impressionists. Although it is extra money, I highly recommend the Night at the Ballet and Evening with the Tsars which gives you a private tour of Catherine's Palace without the crowds. Plus you can take photos in the Amber Room. Peterhof Palace was a great tour as was the visit to the Faberge Museum. If you want to see inside Church on the Spilled Blood, book the Cathedrals tours, as others just drive by it. All of the tours in the other cities were led by knowledgeable guides, but I wish we were provided with headsets for all tours. Standing on a street corner next to 4 lanes of traffic can make hearing a bit difficult even for someone with excellent hearing! The walking tour of Helsinki was comprehensive but long and some had to taxi back to the ship halfway through. Walking tours of Tallinin and Riga were very interesting for the guides' perspective on living in the former USSR. The canal boat tour in Copenhagen was fun, but difficult to see through the plastic roof of the boat. I have been to Copenhagen before and was not impressed with our guide compared to guides in previous cities. The tour entitled Reclaimed Land in Amsterdam was great and gave us the chance to see a lot of Amsterdam as well as tour a windmill outside the city. Our tour of charming Ghent was great as well. The cruise line added a tour of Windsor Castle for those of us with late afternoon flights on our departure day, which was a bit rushed as we got a late start due to passengers who signed up for, but did not show up to the tour buses. We had spectacular meals and wines in Prime 7 and Signatures. Service was impeccable. Our dinners in Compass Rose were good, but service was slow, especially on the last night. We ate on the back deck of La Veranda's Italian restaurant on night one as we sailed away from Stockholm and it was perfection (Veal Marsala was divine.) Our other dinner in that restaurant was OK, but not the quality of our first evening. The Smithsonian speaker was interesting but a little dry (too 1960s professorial) and his slides were hard to read. The house band is fabulous and the singers were very good but the poor Jean Ann Ryan dancers are saddled with the worse choreography. I've seen better high school dance teams. There was a horn player one evening who was great, Since the ship is heading into dry dock for updating I'm not going to spend too much time on the cabin other to say there is plenty of storage, a great walk-in closet and good size bathroom with separate tub and shower. Our butler and cleaning crew was great and kept our minibar packed. I also want to mention the Destination Desk which was very accommodating in letting us rearrange our tour schedule and add tours that the computer system and 800 # customer service desk would not. Incredibly patient people!! Embarkation and disembarkation went off without a hitch. Very organized process, no delays. Luggage was delivered in a timely manner. My experience was that the folks who work Regent's 800 customer service number while helpful, do not know what goes on out in the field. So when I asked, for example, if we could stay in Tallinin after our tour because we would have extra time, I was told No, we must stay with our tour. That was not the case and in fact, there was a shuttle service that took folks to and from the ship throughout the day. We were told we would not be able to check into our hotel in Stockholm when we arrived early in the morning but would have to wait until 3:00pm. Fortunately, the Haymarket let us check into our rooms at 9:30am for a quick nap before we went out on our own to explore the city. All in all, we enjoyed every moment of this trip and highly recommend this itinerary. Read Less
Sail Date August 2016
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and ... Read More
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and disembarkation with one exception. We purchased transport to ship and back to airport. When we were leaving for home, we walked out of the terminal area to realize we had no clear understanding of what bus to board. It turned out to be very simple as the buses were numbered to match the numbers called to leave the ship. We felt our suite 651 was in a wonderful location on the ship mid ship near everything we needed, library, spa, laundry. Laundry on board is a great thing to have on a two week cruise. They made laundry easy by providing soap and everything. Our cabin was large compared to other cruises but we expected that based on the online information and cost. Entertainment was good for a smaller ship. Cabin and room service were very good. Ports were spectacular and the tours were good but not great. Tours are for the most part are included in the cost up front, there were some tours that were at added cost. Tours were like other tours we have taken when traveling on other cruise lines. Bus, guide with headset most of the time. Tour of Catherine's Place was more controlled and more enjoyable than some others were. Tour of Peterhoff is a must do. Hermitage was very crowded and not well controlled. So this is the last season for the Voyager and she is going to dry dock to be updated. Will look to she what they do to update this ship. The two negatives for us were dining - we felt service was poor and food quality needs improvement. We did like dining on our schedule not a preset time. "upscale" Steak place was also not impressive. We canceled the French place based on the menu. Ship needs updates and is schedule to have work. If you drink very much alcohol, this cruise is more cost effective as it is included the price. It was very nice not to worry about using your cabin card every time you wanted a beverage. Highly recommend upgrading to business air class if it is not included. We felt good money spent and actually were in first not business. Don't forget to take advantage of the airline lounges if you fly first or business. Overall based on cost, we were a bit underwhelmed with the quality of entire experience. We will consider another Regent cruise if we are going to similar places we have not been before, maybe the orient is next!! Read Less
Sail Date August 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
Sail Date August 2016
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the ... Read More
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the headset system that so many other lines use. The main dining room was not open for breakfast until tours were out. You could not eat there if you had a tour. The service in the dining room was mediocre but improved. The Steak house was OUTSTANDING, but the French was bad. The unreserved Italian was great if you could get a table. Cooking school was great. One massage therapist was great, one terrible. Cruise Director was a joke, entertainment was fair. Wrote there customer service a month ago. Got no response. Wrote again and was told my letter would be reviewed in order it was received. Regent is not Regent anymore. Many of the staff came from the lesser Oceana ships. The level of service has dropped. When a Broadway show is in previews the price is less. If Explorer were a Broadway show in previews it would close. Read Less
Sail Date August 2016
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