1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews

1,159 Regent Seven Seas Cruise Reviews

This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a ... Read More
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a half hours for dinner with minimal wine! Thirty minutes for dessert when we told the waiter we wanted to get to the 9:30 show! Ten minutes to get a glass of iced tea! Another ten to get some Sweet and Low! service did improve after we spoke to the headwaiter and dining room manager. We were told that thirty of the best crew members were taken off the Voyager and sent to two new Norwegian ships and to the Explorer. We had looked forward to an elephant ride in Thailand, but that was cancelled because a tourist had been killed by an elephant earlier in the week. However, we were not told of the cancellation until after we left the ship. Thus, no chance to change tours or to sign a waiver of liability. We were told the tour operator had cancelled, but several passengers took a taxi back to the ship and another taxi to the tour destination and rode elephants. The tour provided was a waste of everyone's time and should have been an embarrassment for Regent. Several other tours also were not up to Regent standards with guides who were unfamiliar with the areas visited and not fluent in English. Most tours did not have a Regent representative along and it appeared that they had not been vetted beforehand. We also were eager to visit Corregidor, but were told, after the ship had sailed, that that trip had been cancelled by the tour operator. In reality, it would have been impossible to take that cruise for the ship was scheduled to dock at 8 and the ferries to Corregidor left at 7:30. Because of a typhoon, we could not stop in Viet Nam - another highlight. We also skipped Malaysia for no announced reason. Instead, we spent two days in Brunei and two in Manila, with no tours available on the extra day due to lack of busses and guides. Apparently, Regent had just become aware of the Chinese New Year. The ship was oversold so no bridge instructors were available until a good portion of the voyage had passed. To be fair, cabin crew was excellent and the food was very good - not excellent. Read Less
Sail Date February 2016
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with ... Read More
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with top-notch experiences. The excursions were poor - whether one of the "free" ones or ones you pay extra to join. Group sizes are too large, which impacted the pace of the tour as well as our ability to hear the guide. Guides were not up to Regent's previous standards. Excursions were often reduced to less than what we originally signed up for. Port itineraries were changed (supposedly due to weather) and we ended up with an extra day or two in ports which had not much to excite us to start with, and Regent offered NO excursions at all on those 2nd days. Because we missed both Vietnam and Malaysia, we did not need visas for these 2 countries. Rather than get a refund on our credit card which we used to pre-pay, we got ship board credits. And they would not handle it any other way, even if you asked. In addition, their optional pre-cruise excursion was a disaster. They had overbooked it and had a "horde" of travelers on their "capacity limited" 3-day trip to Angkor Wat. To keep costs down they did not have a guide/representative accompany us. Rather they just tossed us out at the airports and let us fend for ourselves. We spent more than 8 hours just sitting in the Bangkok airport. Returning to Bangkok our 2-hour bus ride to the cruise terminal offered not even so much as a bottle of water. Arriving on board ship we were forced to check in and sit in the theatre for more than an hour waiting to do a disaster drill. We could easily have gone to our cabins, dropped our bags, used the toilet and picked up a bottle of water. But we were FORCEFULLY told "absolutely not - you cannot leave the theatre." We were not the only guests upset with this cruise. In fact, each guest who went on the Angkor Wat trip was given a $300 ship board credit - but not until halfway through the trip. About all you could do with it at that point was shop in their inflated-priced boutiques. WE WILL NEVER AGAIN TRAVEL WITH REGENT. This is a very different cruise line today and there are now much better options. Regent still charges a premium but they no longer provide the premium experience. Read Less
Sail Date February 2016
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager ... Read More
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager cruise from Bangkok in February 2016, the luxury five-star brand had lost many of its disciples. Among the myriad problems for 677 passengers (365 Americans, the rest from the UK, Europe, Canada, Asia and Australia) with which my wife and I were personally involved included: • Failure to assist elderly passengers with heavy suitcases at boarding • A near disaster as the wild-eyed driver of a Regent-sponsored shuttle bus in the Islamic Sultanate of Brunei twice deliberately swung the vehicle into a high-speed, lurching "fish tail" before screaming passengers (including ourselves) and the terrified local guide forced him to slow down just before it was about to roll over •A wait of five days to make a simple repair to a shower door that was causing water to spill on to the floor •A horror shore excursion to the green-slimed waters and swarms of beach hawkers on rubbish-strewn Boracay Island in the Philippines trumpeted by Regent for its "white sand and azure waters" • A shortage of some basic breakfast items after nine containers of food and equipment were left behind in Saigon and not replaced after a storm caused the ship to divert Irate passengers loudly complained that 120 guests on a Regent pre-cruise tour were left stranded at Bangkok airport for seven hours with a $10 voucher for sandwiches. Many passengers, some of whom had cruised 10 times on other Regent ships, said that the 17-days Voyager experience was way below standard. For my wife and I, on our 39th cruise (the first with Regent) our troubles began many weeks before leaving home as we dealt with truculence and misinformation from Regent's representative company in Sydney, Australia, They refused to provide advertised pre-cruise accommodation and gave incorrect advice over a long period about making payments, post tours, accommodation and visas. They even threatened, a short time before flying out, that if we didn't obtain Brunei visas from the embassy in Australia we would be denied boarding and lose all of our money. (We didn't, and we weren't). On arrival at Laem Chabang (Bangkok) on February 03, 2016, the port of embarkation, we and others were directed to drag our heavy suitcases and hand luggage, without assistance, through the cruise centre and onto the wharf right up to the bottom of the gangway. Faced with the impossible task of heaving the luggage on board ourselves up the steep 33-step gangway in full view of crew on board who made no effort to help, we and two other couples in the same predicament dismantled a steel security barrier and hauled our suitcases over cables and other obstacles and handed them to a group of workers on the wharf manning a shore-to-ship conveyer belt. After three hours in our suite, one brand new suitcase was still missing. We found it, elsewhere on our deck, with a jagged hole punched in the side. After four unresponsive visits to reception over five days to complain, we were finally given a claim form which eventually yielded a cash settlement. On the plus side, Voyager is an immaculate, spacious ship with high-quality stage shows, staterooms, lecturers, and good restaurants –- although it is sometimes necessary to lasso a waiter in order to get a glass of average-quality “free” (inclusive) wine. Service is quicker if you choose to buy wine from the priced wine list (up to USD1200 a bottle). With the exception of the ubiquitous arrogance of reception staff, senior crew were dedicated to their task but seemingly hamstrung by instructions to cut costs and the presence of recently recruited trainees. A big problem, echoed throughout the ship, is Regent’s lack of hands-on involvement with its “free” shore excursions -- one of the main reasons why people cruise with them. On shore, local contractors take control without Regent staff supervision, frequently to the detriment and chagrin of passengers with no one to solve problems. Read Less
Sail Date February 2016
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We ... Read More
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We booked this ship and itinerary because there really isn't much choice in the small ship market in the Caribbean. We really need the smallest ship possible for our mixed group of 5 including a 92 year old. Even after I booked the cruise I continued to worry myself by reading the mostly negative reviews, but taking them with a grain of salt! It did concern me that at one point I talked to a Regent rep about the reviews, and she stated that they never read the reviews! They stand by their product and reputation and don't care what people write. We had a mostly positive experience and really enjoyed certain aspects of the vacation. Even though tables can't be reserved at dinner, we went at 6:30 each night to Compass Rose and were able to sit at the same quiet table in the back with our excellent waiter Artiyun. We also greatly enjoyed noontimes at the Pool Grill although beverage service was spotty. Most of the time we simply walked to the bar and got our own drinks. The area in which customer service really broke down was the Destination Services situation. I signed us up - including our 92 year old - for shore excursions which were mostly bus tours. However, the walking distances from the ship to the busses was extreme and there was no assistance. It was hot and humid. Even much younger passengers were complaining. There were no golf carts or other assistance. In one port we asked the Destination Services hostess who was actually on the excursion with us for assistance in finding the golf carts (which we had seen around) for travel back to the ship and she stated that they were not her responsibility and she would not help. Finally a fellow passenger commandeered a policeman to have a golf cart come for a few of us with the promise of $20! In another port, the Destination Services staff person who was with us stated it was her first time in this port and she did not know where the restrooms were located, leaving us all with an uncomfortable 1 hour "shopping stop" with no restrooms. In another port, we were told that Regent would not allow their wheelchairs off the ship and the golf carts were not available - then we saw the neighboring Saba ship with many golfcarts marked with their banner, shuttling their passengers to the busses! Finally, the trip to Blue Lagoon to the Sea Lion Adventure was a disaster. We had taken this trip to do the dolphins 2 years ago and it was great. This year, because I knew the walking distance to the ferry was extreme, I sent our 92 year old ahead so he could walk at his own pace while I waited in the lounge for the trip tickets and the tour to be called. I even told the Destination Services staff this was my plan. When the tour was called and I had the three tour tickets, the tour operator would not give me all three wristbands. I had to run all the way to the ferry stop, get my father and husband, and walk them all the way back to the ship to get the wristbands. I almost cancelled the whole affair at that point. Finally about midway back the tour operation acquiesced and gave me the wristbands so I could get my father back to the ferry. At Blue Lagoon, we had about 5 minutes with the sea lions, then spent a very stressful and hectic hour trying to get the photos. It was chaos. When they called the 4:00 ferry I was still waiting in line. My husband told me to just get my money back, but the line at the cashier was too long to even do that. The ferry was overcrowded, and if we had not make it on this ferry, we would have been late to the ship. This is an excursion no responsible cruise line should offer to its passengers. It is indeed unfortunate that these type of experiences tainted an otherwise fairly successful trip. Read Less
Sail Date February 2016
This was our first cruise on Regent, my husband and I always cruise with Seabourn. We chose this trip based on itinerary. Our penthouse cabin was horrible, disgusting old carpet, full of bumps and peeling off the baseboards. The ... Read More
This was our first cruise on Regent, my husband and I always cruise with Seabourn. We chose this trip based on itinerary. Our penthouse cabin was horrible, disgusting old carpet, full of bumps and peeling off the baseboards. The bathroom was old with tiny tub and missing grout all over. Twice the price of Seabourn which is to cruise in real luxury. Buenos Aires and Punta del Este are two great ports, a lot to see, clean and beautiful. The rest were awful. The ship's backup generator broke and we were stuck at the port of Santos, Brazil for four days waiting on a replacement for the generator. Santos is a hideous port and we missed three ports of call. According to a fellow passenger traveling on the same ship on a previous recent cruise, they had generator problems as well. There were cases of gastroenteritis reported from both the previous cruise as well as ours. The necessary precautions included no launderette service for most of the cruise etc. big mess. The service was good, food and entertainment ok. There was limited communication from the bridge and in general. Total disappointment a wasted of $30,000. Will never cruise with this company again. Read Less
Sail Date February 2016
STAY AWAY FROM THIS COMPANY WITH NO INTEGRITY. This was not a cruise. This was FALSE ADVERTISING We traveled half way across the world and got stuck in a sewer in Santos, Brazil from Saturday February 28, 2016 until we finally reached ... Read More
STAY AWAY FROM THIS COMPANY WITH NO INTEGRITY. This was not a cruise. This was FALSE ADVERTISING We traveled half way across the world and got stuck in a sewer in Santos, Brazil from Saturday February 28, 2016 until we finally reached Rio on Thursday morning. We sat for 5 days in the rain with a noisy power plant right next to the ship. Trains ran through the neighboring facility at all hours of the night. Garbage on the water and no activities for anyone under the age of 80. They only had needlepoint (1 day crochet) and bridge. They made a handicapped woman walk up a flight of steps the last night from the ground to the fifth floor. No one from the crew helped this poor woman. They had some good musicians on the ship but did not have them play even one minute more during this tragedy. The gym equipment was not functional and quite dangerous. The steam room smelled like mold as soon as you opened the door. DISGUSTING!!!! There was a stomach virus on the ship and we were not able to board so the cruise started late. This ship is going to be refurbished and SHOULD NOT HAVE GONE ON THIS VOYAGE. The internet did not work, yet they charged you $1.00 per minute while you waited for this antique server to reach civilization. While on a tour bus, the internet worked instantaneously which means that the internet was in the area, just not on this outdated vessel. The back up generator malfunctioned and we were not able to leave the port. We were told that the propeller broke and 500 gallons of water got into the ship and ruined the generator. I get my nails done, hair styled and pack....jump through hoops to get a visa (that I didn't get to use) and they DON'T BOTHER TO CHECK TO SEE THAT THEIR SHIP IS OPERATING PROPERLY. The town of Santos was rat infested and disgusting. It looked as if a storm hit the town 10 years ago and they left all the garbage everywhere. One excursion the took us to an orchid garden with ZERO orchids. Just green leaves and #rodents. I have cruised on many other lines previously and was a big fan of cruising. I don't think I will ever go on another cruise. The only thing they did thus far was to offer us 25% off of a future cruise. WHAT FOOL WOULD WANT TO SIGN UP FOR ANOTHER EXPERIENCE LIKE THIS? This was our #honeymoon and my husband was in tears. So sorry that we SPENT OUR HONEYMOON IN A TOILET THANKS TO REGENT SEVEN SEAS.....STAY AWAY ...FAR AWAY. Read Less
Sail Date February 2016
This cruise began with three day pretour in Tokya at ANA Intercontinental, a lovely hotel conveniently next to the subway and restaurants for convenience. Great room and breakfast and a really helpful group at the destination desk for ... Read More
This cruise began with three day pretour in Tokya at ANA Intercontinental, a lovely hotel conveniently next to the subway and restaurants for convenience. Great room and breakfast and a really helpful group at the destination desk for going it alone. The tours organized by the cruise were bad, especually day one and two. Hours in the bus to see virtually nothing. OK the weather was poor and the last day tour in Tokyo was interesting with a trip to Meiji temple and a few other sites. Never been on Regent before but have travelled with Oceania, so I was looking forward to finally getting to the ship. Nicely laid out. Great room in a penthouse B with a butler. Room was always spotless and butler, although rarely used, was very nice. Wouldn't do that again. Internet is useless on the ship and will be worse when it is free for everyone. Works only after 11.30 pm or before 6 am. Gym is very small and split into two parts but rarely crowded and the staff was excellent. Go Marko !! Entertainment and enrichment lectures were excellent. Where this cruise line fails miserably is food and related food service. Coffee connection is a great idea but train the staff to use the machines. Worst espresso I have ever tasted. The automatic machines were better. Management !!! Breakfast eventually got better on La Veranda but service was always spotty especially on busy mornings. Lunch was generally terrible. The selection of foods on the hot plates looked like a cheap Vegas buffet. Things left to dry out. Food going cold. The best shot was the pool grill for fresh to order burgers and fries as well as salads. The ethnic selections on offer were generally ghastly. Only the Indian food day was actually quite good. Dinner in Compass Rose was ok but service was always dreadfully slow. If you wanted to see the 9:30 show, get there before 7:30 and only order an appetizer and main. You might get out in less than two hours. The selections were not generally to my liking but I always found one thing worthwhile. The steaks and lamb as well as the dover sole were always good. The only optionl restaurant worth going to was Prime7, a god steak house. Signatures was no bettr than Compas Rose and La VEranda, which became an italian restaurant in the evening was ghastly. For the first time in my life, I sent bach food to the kitchen. The Veal scallopini was a grizzly veal cutlet. The pastas were OK. If you like mass market bus tours with large groups off the ship each day, don't mind a meat centric gastronomy that is far below Oceania, but do like good entartainment and a comfortble suite, this is fine. I would not return. The gereral feeling on the ship was very negative, even from long time Regent cruisers. I hope they find their way. Read Less
Sail Date March 2016
Unfortunately we had very few sunny days and very few enjoyable events. I wouldn’t recommend this cruise to a friend. Starting at the Narita airport where we were rounded up like cattle, having to wait almost one hour and having to ... Read More
Unfortunately we had very few sunny days and very few enjoyable events. I wouldn’t recommend this cruise to a friend. Starting at the Narita airport where we were rounded up like cattle, having to wait almost one hour and having to bring our luggage several hundred yards to waiting buses. The Intercontinental Hotel was very nice and the service was fine. The 3-day pre-cruise program consisted of multiple long bus rides accompanied by guides that were eager to help and inform but difficult to understand. After embarkation a huge problem hit us with full force: no internet or phone service for the next 5 days! (Japan doesn’t allow satellite communication in their territorial waters). RSS didn’t mention this in any brochure, advertising or communication! We wouldn’t have taken this cruise if we knew this. For the remainder of this cruise, internet service was on and off available but at a speed that reminds of dial-up service (less than 1MB/minute). On the last day of this cruise there was basically no internet service, thus check in to our flight home was not possible. One day, we forgot to remove the “privacy sign” from our cabin door. When we returned late afternoon, we noticed our mistake and put the “service please” sign outside – the steward showed up at 9 pm but we declined to have service now. The cleaning cart was parked daily for at least all morning outside our cabin. On two days we noticed sewage-like odor in our cabin. We reported the problem and the problem was apparently corrected since the odor vanished after a few hours but nobody came that day to our cabin or asked if this issue is resolved. Two days later a phone call inquired if the smell is gone! The breakfast food ordered at La Veranda (deck 11) arrives routinely more cold than warm. Dining at Compass Rose takes at least two hours while servants are racing left and right, obviously better coordination would help. In fairness, the food is fine and the presentation is nice. At a lunch at La Veranda we ordered Chardonnay and a server put a glass of wine on the table (no pouring from a presented wine bottle). The food at La Veranda is cafeteria style and equal quality. When eating at the grill deck were special luncheons were offered, the food was barely warm. The multiple presentations by lecturer Terry Bishop relating to China were interesting and enjoyable. We also were fond of the evening serenades by pianist Jimmy Lovullo . RSS is not responsible for the weather but they shouldn’t schedule this route in March. If it didn’t rain it was foggy, there were five days with some sunshine out of 21 days cruise duration. The port of Xiamen was closed, due to fog and we proceeded to Shanghai. However, we spent three days at sea because Chinese authorities didn’t allow an earlier landing. Read Less
Sail Date March 2016
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer ... Read More
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer goo. Dining: Prime 7 is always a great steak venue. Service in the main dining room, Compass Rose, is always great. When we arrived in Barcelona we had an overnight and enjoyed seeing the beginning of the renovations. Upon arrival, teams of folks waiting at the dock with lines of dumpsters. Seeing all the deck furniture, pool furniture, lounge chairs, dining room furniture being removed was exciting. We saw the photos of what the Navigator will look like after dry dock. RSS wants all it's fleet to be modern and look like their latest new ship, the Explorer. So nice to see our favorite ship being "fixed up". Read Less
Sail Date March 2016
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you ... Read More
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you really look forward to visit and on this trip it was Gibraltar with really good shore excursions being offered. So imagine our disappointment when our stop was cancelled a month after our final payment was made with no explanation (I know they don't have too but this a premium cruise line) and Barcelona was changed to an overnight . When asked about on board we where only told it was for "operational reasons" and nothing more. I think I found the real reason when arrived in Barcelona when around 2PM to a pier with dumpsters and stacks of materials. Embarkation was as smooth as always with Regent really does a great job of getting you on board. A glass of champaign and off to lunch to meet your fellow passengers until your cabins are available. Our stop in Bermuda was as expected which was just OK. We arrived on Easter Sunday with almost everything being closed but a pleasant drive around the island each day was offered. We did learn quite a lot about the island so all in all not a bad stop. This was our fifth crossing and we where looking forward to the sea days and the interaction with our fellow passengers. One of Regent's greatest assets is a cadre of returning cruisers who enjoy travel and interacting with other guests and staff. You've never really done a crossing until you done "Regent" crossing. Activities are led by the show cast members which gives you the opportunity to get to know some amazingly talented young people starting out on their acting careers. The fun is not the games but having fun with the other passengers and cast members. Our crossing started out fine from Bermuda but we lost an engine before our stop in Madeira so we arrived late and all shore tours where canceled. We where able to get repairs so we where off to Barcelona passing Gibraltar at dawn but the weather was good entering the Med. Our arrival was around 2PM with our shore excursion beginning at 3PM for a 3 hour tour which after we where on the bus became a 5 hour tour (returning at 8PM with luggage outside your cabin by 11PM). OK, Barcelona is an amazing city and we really did get to see a lot of it. But beginning our tour so late the Sagrada Família was closed when we arrived so only got to see it from the outside. Returning to the ship we found the dumpsters full of pool and veranda furniture so I guess we now know why we skipped Gibraltar. It was not about a "Celestial Crossing" as advertised but getting the ship in early to start the refit. Service was not up to Regent standards in the Compass Rose dining room. Some servers where perfect with pacing of your meal like the finest restaurant while others just delivered the meal (how do you serve a Dover sole and not debone it for the guest) and you had to ask for refills of bread. The staff on the pool deck seemed understaffed with long waits getting your drink order taken and delivered. The shows where fantastic in all respects. Having met the cast during activities really gives you a focus when watching them on stage. With Regent changing production companies I hope they are able to maintain the very high standards they have achieved to date. You compare Regent with the finest available which after many exceptional cruises becomes a very high standard. Having to leave you door open to your cabin to use the internet is unfortunate lack of service. Hit and miss in the dining room shows a lack of training of new staff. Changing the itinerary after you receive payment without explanation shows a lack of respect of your very loyal customers. When you are spending a lot of money for a cruise you expect the best which we didn't receive on this trip. Let's hope this is a one off exception. Read Less
Sail Date March 2016
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the ... Read More
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the negative reviews. Let me reassure you it was the best cruise line we have ever cruised with and we have cruised with many others including Cunard and Royal Caribbean. Embarkation was quick and easy and we were met by friendly staff handing out champagne. A nice start! Cabins were not quite ready so we went to the restaurant for lunch. The staff were there to make sure you had a table of your choice and were serving drinks to our table. It was a self service restaurant, The Veranda, the food was excellent and again the staff were really helpful, especially with elderly passengers carrying their food to the tables for them, always with a smile. Nothing was ever too much trouble. When we arrived to our cabin we were very impressed with the cleanliness and the size of it! A bathroom with bath and shower, large king size bed, seating area which led into the balcony which although small plenty of room for a table and 2 chairs which we used often when the weather was nice. I loved the walk in wardrobe which had loads of space for hanging clothes plus drawers that even I couldn't fill and I take a lot of just in case clothes with me!!!! There was a bottle of champagne on ice and a lovely selection of fresh fruit. The fruit was replenished daily and the fridge filled with soft and alcoholic drinks plus bottled water which was also replaced as we used it. The bed was very comfortable with lovely fresh Cotten bedding and the most comfortable pillows! We were in a cabin at the rear of the ship which unfortunately was as noisy as other passengers said it was!! We slept with earplugs in and managed at first but after a few days of this noise we went to reception to ask if there was another cabin we could have as we were very tired from the disturbances due to the noise in the cabin, we found out we were near the propellers which is the reason for the noise and the vibrations which was constant. They were really sympathetic and upgraded us to a coseirge cabin at no extra cost which was mid ship. No noise or vibration!!! Fantastic! I would advise to pay the extra for mid ship cabins if you will struggle with the noise and vibrations. It was extreme vibrations! The food was superb in all the restaurants and the staff in all areas of the ship were friendly and helpful at all times. Not having to sign for every drink and not think about the price of everything was so easy. Plus free excursions which we booked ahead of the cruise. All online and simple to do. The tickets for these were in our cabin on arrival. The shows were pretty much the same as all cruises but were good entertainment. The seating for shows was very comfortable and we never struggled to find seating. Room service is fantastic. The day of departure was well organised and easy too. Coach transfers and hotel pre cruise etc were all organised for us and coach to airport at end of cruise had regency staff there until we entered the airport so we all knew where to go. This was a top class cruise company that we would highly recommend to anyone. Don't believe the negative reviews as we couldn't fault a thing. Worth the extra cost and will definately use them again. Read Less
Sail Date March 2016
This was our third Regent cruise, first one on the Mariner. Although the cruise was fully booked, it never felt crowded. There are lots of quiet places. Service on board is what makes this cruise line stand out, it is excellent. The ... Read More
This was our third Regent cruise, first one on the Mariner. Although the cruise was fully booked, it never felt crowded. There are lots of quiet places. Service on board is what makes this cruise line stand out, it is excellent. The food is good in the main dining room, but very good in Signatures and Prime 7. We are not crazy about Setti Mari. The cabin was roomy, lots of storage and a walk-in closet and a nice bathroom. The room steward and stewardess were excellent. The shore excursions are varied and well organized. No problems getting off the ship on time, or in the tenders where necessary. There are not a lot of organized events which is OK, but a bridge class would be nice for sea days. The lectures on this cruise were not good, about villains of the Caribbean which is not inspiring! Embarkation in Miami was unusually slow with long lines, but may be explained by the ship having to be sanitized due to sick passengers and crew on the previous cruise. We love this line with their all inclusive pricing and we already booked a cruise for September and next February. Although expensive we feel we get a great product for the price. Read Less
Sail Date March 2016
I know this is over a year writing this review but it is something that still annoys me .went as a party of 6 to experience the new explorer .The ship did not disappoint staff were really helpful and the staterooms were top of the range ... Read More
I know this is over a year writing this review but it is something that still annoys me .went as a party of 6 to experience the new explorer .The ship did not disappoint staff were really helpful and the staterooms were top of the range and the beds were the most comfortable i have slept in. unfortunately the 2nd day my sister slipped off the steps on the tour bus and was in a lot of pain. she knew it was serious and when she saw the Doctor the following day he only looked at it and gave her a painkiller and a support bandage. even though her foot was black. she had to request an accident form she was not helped at all during the rest of the cruise. we discovered later after complianign to Regent they do not like criticism this would not stop me going with Regent again but has marred our view on the treatment and customer care Read Less
Sail Date April 2016
We are regular small to mid ship cruisers - not loyal to any particular brand, more itinerary - Singapore to Dubai (Singapore, KL, Penang, Phuket, Rangoon, Cochin, Mangalore, Goa, Mumbai, Muscat, Fujairah, Abu Dhabi, Dubai). We were ... Read More
We are regular small to mid ship cruisers - not loyal to any particular brand, more itinerary - Singapore to Dubai (Singapore, KL, Penang, Phuket, Rangoon, Cochin, Mangalore, Goa, Mumbai, Muscat, Fujairah, Abu Dhabi, Dubai). We were interested in a 'taste' of each port - yes there were some we would not return to - but the that's the benefit of cruising you can always return to base. The 'free' excursions were an attraction - warning - make sure you have your tours booked early (i.e. before embarking as most tours are fully booked with wait lists). We also took advantage of the pre-cruise tour to Siem Reap to see Angkor Wat - sensational (it was hot 40+ C which made it quite uncomfortable at times - but we survived and saw some amazing sights & sites). Before embarking we found it time consuming & difficult to get answers (at the time no Australian office - I imagine the opening of same will make communication easier & quicker), but once in the Regent group all our questions were answered. One concern we had was the average age of passengers - we'd been told Regent attracted an older group - that info was correct, but it wasn't long before we'd found a group of like minded mobile passengers that stayed up past 10pm. I know it sounds a little selfish, but it was frustrating when the tours marked 'not suitable for mobility impaired' actually had many people on the tour that found it extremely (physically) difficult, which of course slowed everyone down considerably, as it was between 38-42C everyday - standing around waiting for others was just tough. As others have mentioned the ship is tired, but clean, we chose a Penthouse A and had no complaints - we actually had an amazing butler - Abi (seriously wanted to bring him home!) The first night the bar staff were running around like rabbits in the headlights trying to cope (yes, a lot of grizzling by all the cruise experts!) - by the second night all had settled. We found all the restaurants to be very good; food, service, wine etc. The shows were good without being outstanding. The casino was a little quiet (comparing to other lines - maybe due to older passenger group) but didn't stop us! Opposite the Casino there is a bar with live - music - dancing - singing etc. If I had a complaint it would be that the gym equipment is far too old - it should be replaced immediately, absolutely no waiting for the refurbishment, however the fitness guru Marco was delightful & motivational and ran good classes. The Spa - Canyon Ranch - offers a wonderful range of products and great staff, but is ridiculously overpriced - have mentioned this on another cruise line. Would we cruise with Regent again? Itinerary dependent, YES, without a doubt, as we would Crystal, Oceania, Seabourn, Windstar, SeaDream & True North - happy sailing! Read Less
Sail Date April 2016
Not interested in another Caribbean cruise, we jumped at the opportunity to sail out of Miami going northeast instead. All the ports except Nassau were new to us, and two were overnights, so it offered a chance to really explore these ... Read More
Not interested in another Caribbean cruise, we jumped at the opportunity to sail out of Miami going northeast instead. All the ports except Nassau were new to us, and two were overnights, so it offered a chance to really explore these destinations. We were offered an exceptional price for a concierge-level cabin mid-ship on deck 9. We've decided that these 700-passenger ships are our favorites--big enough to find your favorite places to relax but small enough to run back to the room from time to time without it seeming like a hike (or using the elevators). We're walkers, so out we went into the streets of Miami, Nassau, Hamilton, St. George, Norfolk, and Charleston, finding interesting pubs, local beers, vernacular and notable architecture, and impromptu cemetery and garden tours. I think being on foot gives you a look at the city unobtainable in any other way. Some on our ship saw a certain church in Charleston as they went by on their tour bus, while we wandered in for noon prayers and sat in the same pew that George Washington and Robert E. Lee did. Signing on late meant we were shut out of the more popular shore excursions. The few we took were our least favorite part of the cruise. Only the space center was memorable. Had we gone on the all day trips to Williamsburg or Jamestown, or seen the plantations in South Carolina, we may have had more to say on those, but we chose to do our own thing. Bermuda and Charleston both rated highly in interesting things to do, and I wish we had had another day in each. We enjoyed the food more on this voyage than our previous Regent cruise, particularly Signatures. Compass Rose did a great job, too, and I'm thankful for the Canyon Ranch selections. La Veranda/Sette Mari seemed a bit frantic and crowded. We only ate there a few times for lunch and once for dinner. The bartenders were great; the Horizon lounge became our go-to spot before and after dinner. The big stage shows were entertaining and impressive in that space. I hope to never see another ventriloquist on board, however. The enrichment speaker was a disappointment. His information was a bit scattered, occasionally useful, but had some out-of-date elements, like when he said that the birdcage in Hamilton is used by traffic cops (it hasn't been for some time) and that the boat to Fort Sumter is a hundred yards from our ship (more like five blocks). As always, Regent handled the boarding and debarking process nicely. A Regent vacation is an easy choice. Read Less
Sail Date April 2016
We choose this cruise because it was inclusive,cruise,food,drinks,tours and tips.The ship was also mid size only 700 passengers. The service was good but the tours where not very organized and not worth the money. We usually cruise ... Read More
We choose this cruise because it was inclusive,cruise,food,drinks,tours and tips.The ship was also mid size only 700 passengers. The service was good but the tours where not very organized and not worth the money. We usually cruise Princess and have always had a pleasant experience. The only exception would be their cruises are far more packed with people. Once you get over the crowds the rest is fine. We would not spend the very high price to cruise Regent again, it is not worth the huge difference in price. I guess we don't feel the need to be treated like the King and Queen of the cruise, just good service and a fine experience is all we ask for in a cruise, and of course the venue. The cabin was no bigger then the cabin in the Princess,and in fact the cabin seemed to be not as well laid out. It was clean and had some nice complimentary room drinks and fruit, it also had a King bed(nice touch). The food was usually very good and the service was good, however, you had to wait for a table most nights and the setting took over a 1.5 hours to complete. Read Less
Sail Date April 2016
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services ... Read More
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services and reception desk. We were left with no tours in Myanmar and the general discontent amongst other passengers was overwhelming. There were numerous complaints from us and other passengers, and at no stage were they addressed. On our return we sent an email to Regent, but unfortunately they have chosen to ignore our issues. We paid $300+ for a lunch at one of our ports, but the hotel had no knowledge of our booking, which Regent had made, but obviously not confirmed. We subsequently found out the lunch should have cost $25 if we had walked in off the street. The General Manager was very dismissive of our complaints. On our previous cruise with regent, when we returned to the ship we were greeted with moist towels, and if it had been a difficult return they would have live music to greet us back. Not a very important issue, but just another missing issue amongst many others. Read Less
Sail Date April 2016
Myself and my partner took a 21 day cruise from Singapore to Dubai in April/May 2016. We had not travelled on Regent Seven Seas previously, but have travelled several times on other cruise lines, such as Silversea, Seabourn and Crystal, so ... Read More
Myself and my partner took a 21 day cruise from Singapore to Dubai in April/May 2016. We had not travelled on Regent Seven Seas previously, but have travelled several times on other cruise lines, such as Silversea, Seabourn and Crystal, so we were in a good position make the comparison. In summary, if Silversea, Seabourn and Crystal are in the 9+ out of 10 category, Regent Seven Seas Voyager was a 7. Regent certainly is higher end/all inclusive cruising, but in my experience, fell well short of the other cruise lines in several areas. The ship itself looks very stylish, but once onboard, you can’t help but notice that it has seen better days and elements are in need of a refurbishment. I know that this is scheduled for later this year, but that doesn’t do anything to improve the experience that we had on board. I guess I was little confused, because I had understood that all the public areas had been previously updated, but really, I would only consider that the bars and dining venues had seen any sort of refresh, excepting La Veranda, which looks in need of a refresh. The cabins, hallways etc are a bit tired. We had a Penthouse - A suite and although I thought the configuration was quite good, the furniture and fit out was old and showed the signs of wear and tear. The swimming and spa pools are outdated and show signs of wear and tear and previous patch ups. Take the golf driving net for example, there is one net and a odd assortment of old golf irons, most which happened to be left handed for some reason, so there was very few right handed clubs to use. Either have a facility or don’t, but equip it properly if you do. The gym and fitness facilities were a huge disappointment and I can’t emphasise that enough. A modern well equipped gym is an important part of enjoying a cruise for us and many travellers and the equipment was positively ancient (I believe around 12 years old) and elements were continually breaking down. There were 5 cross trainers originally, one had been removed before our cruise started, then another goes out of order early on in the cruise and was removed and then a week later, another goes out of order. It was only when I complained after several days, that cross trainer was repaired. Hence down to 3 machines only from 5 originally, which is totally inadequate for the size of this ship. There are 4 treadmills, one was continually not working properly. Some of the TV screens constantly had issues, i.e. would not switch on, no sound etc. The Sauna and Steam rooms are both tiny. The sauna is old and not in great condition - switched itself off and needed to be reset several times. We had a Penthouse - A suite, which came with a Butler service. Give credit, where credit is due, our Butler and the chamber staff were exceptional, as good, if not better than any other cruise line we have travelled. The dining onboard is nowhere near the quality of the other cruise lines I mentioned, unless you are visiting the two specialty restaurants (Prime 7 and Signatures). The breakfast and lunch buffet in La Veranda is not as appealing and well presented as the other cruise lines I mentioned. A pretty basic selection which gets picked over quickly and not replenished fast enough. Some of the fruit at breakfast is tinned fruit rather than a fresh selection. At the mid cruise survey, I commented on the service levels and received a call from one of the senior wait staff to tell me that they realised this and had added more staff at the last port and were “training” them. I must say that this seemed to improve somewhat during the cruise. I assume that the ship was pretty full and hence, at busy lunch times in La Verandah, lots of people would descend on the dining venue. So it was normal to find difficulty in locating a table to sit, yet there were vacated tables that had not been cleared. In the evening, half of the lunch buffet restaurant becomes an Italian restaurant. You cannot make bookings, so it is on a first come first served basis which can make getting a table an issue, although I would say that the staff in that restaurant were the best on the ship and the Maitre'd was excellent and went out of his way to accomodate us on several occasions. But the fact remains that unless you were able to get a booking at one of the specialty restaurants, which is restricted to basically twice per voyage over each 7 days, you end up in Compass Rose, which is the main dining room. The restaurant itself is very nice and classy and I assume recently refurbished, but when you look at the complete offering (food and service), it is a 7 out of 10, when Silversea, Seabourn and Crystal are 9 or 10 out of 10. Most of our dining experiences there had issues, with cold food, tough steaks, lack of seasoning etc etc. Again, I would say this improved somewhat during the cruise, but the staff did seem a bit run off their feet, it took a long time after seating to get service for wine and menus etc. It was not a great dining experience and nowhere near the class of the other cruise lines. The other guests we traveled with and “the laundry room chatter” shared similar sentiments. On Silversea, Seabourn and Crystal, there is a real focus by the staff to get to know your name and preferences. There is not the same feel on Regent, although some staff did make an effort. On the other cruise lines, within a very short period of time, the staff are identifying and greeting you, by name in many cases, if you go to the bar in the evening, more often than not, they would present you with your favourite drink without even asking. Canapés are served around by the staff. On Regent, they leave a plate at the end of the bar, with potato chips, peanuts and a few hors-d’oeuvres and not much else and when it was empty, that is it. On the other cruise lines, sitting up to the bar is a fun experience and a great way to connect with fellow guests. On Regent, the Horizon bar is like a public bar, with the staff running around like mad trying to fill orders, with empty bottles and cans not always cleared away. I just can’t emphasise enough the glaring differences. On Regent, the pool dining is only available during the day for breakfast and lunch. On Silversea, Seabourn and Crystal, there are casual dining options available in the evening. On a long cruise, sometimes it is nice to step away from the more formal dining and have a casual meal. This is not an option on Regent. I would also comment on the breakfast times. The venues close at 10am latest, as does room service. There is a casual coffee shop open all day, but in the mornings, this was very crowded, usually impossible to get a seat. I think there is a clear message there that people want a breakfast option later than 10am. On the other cruise lines, room service was 24 hours, so in-room dining was always an option. Crystal keep one venue open for late risers. I was surprised about the entertainment offerings. In the Horizon Lounge, rather than having a regular ensemble playing background music, they swapped it around continually and at times, it was way too loud and it didn’t last long. We would often get down around 7pm to commence our evening and it was either finishing or had finished. In the Observation Lounge, the entertainment is a pianist. Not everyone wants to go to dinner at 7pm. When we were booking this cruise, the itinerary sounded great, picking up a couple of ports in Asia and then onto to India and the Middle East. What you obviously need to pay attention to is the ports themselves. The first port was Kuala Lumpur, which is actually Klang, about 90 minutes drive from Kuala Lumpur itself. In Phuket, we docked on the East Coast, miles from anywhere. So unless you are taking tours, there is nothing to see or do. Then probably the worst was the visit to Myanmar. The port was in the middle of nowhere, overlooking this wasteland of brown water and nothingness. The city of Yangon was 90 minutes away over bone crunching roads. So like us, most people I spoke to took one 5 hour tour over 2 and half days. We were going to take a second tour to a dinner and cultural show, but 90 minutes each way and eating outside in mid 30 celsius temperature and 90+% humidity was not at all appealing. I was expecting the fact that we were in port for two nights, it surely would have been close to the actual city, so that looking around and getting to the sights would have been easy, i.e. like in Ho Chih Minh city. The next part of the cruise, was 3 and a half days at sea travelling to Cochin, India. So that meant that we were only onshore for 5 hours, in 5 and half days. I don’t think that is good planning. We could easily have skipped Mangalore, India as a port, Goa was quite good (again the port is a long way from the city), Mumbai was the pick of India and a great port. All the ports in the Middle East were well worth the visit and the ports themselves were much closer to the cities or sights. Finally, the luggage management. We were required to have our luggage packed and outside our suite door by 10pm. We were independent travellers making our own arrangements in Dubai. We were told to vacate our suites by 8am and be off the ship no later than 9am. The ship arrived in port at around 5am. We left the ship at about 8.15am. Most of the luggage was just sitting on the dock as we descended the gangway. Some luggage was already in the collection area. On other cruise ships, the luggage has always been offloaded and ready for collection when you leave the ship, even early morning. Lets face it, this was already 10 hours after we handed it over and almost 4 hours since we docked. So we kept waiting and waiting and although luggage kept coming off at a snails pace, it wasn’t until we complained, that one of the staff went in search of our bags and we were able to leave the port around 9.15am. When you pay top dollar for these luxury, all inclusive cruises, you expect great facilities, great food and great service. I can’t say that Regent lived up to our expectations on any of those dimensions. Read Less
Sail Date April 2016
We recently experienced a 20 night cruise on Seven Seas Voyager, departing from Singapore and terminating in Dubai. To put the following comments into context, in the last 18 years we have spent over 400 days at sea on 31 cruises with 8 ... Read More
We recently experienced a 20 night cruise on Seven Seas Voyager, departing from Singapore and terminating in Dubai. To put the following comments into context, in the last 18 years we have spent over 400 days at sea on 31 cruises with 8 different cruise lines. This particular cruise was the last sector of our “around the world by sea” adventure and was therefore very special for us. Overall this was not a bad cruise but there were worrying signs that all is not well at Regent Seven Seas. Firstly at the embarkation day buffet lunch we noticed a lot of arguing amongst the serving staff as to their duties. This continued into the following day where it became obvious that a significant number of Eastern European waiters had been taken on and were undergoing “on the job” training. Further into the cruise it became obvious that the waiters in the Compass Rose Restaurant were also “under training” as evidenced one night when my main course meal arrived at the table with ingredients I had not ordered. On being asked to change the plate the waiter returned to his station, scraped off the unwanted items and returned the plate to me clearly showing where the removed items had once been. On another day, again in the Compass Rose, it took over two hours to serve a straight forward three course luncheon when there were no more than thirty people in the restaurant. Most nights the wine service was extremely poor – OK on arrival at our table but heaven forbid if you wanted your glass replenished or would have liked to change wines. None of these incidents could be described as acceptable service from a Line that markets itself as the most inclusive luxury experience. Luxury Experience ought to mean impeccable service. Shore excursions were another are of concern. An outing in Yangon included a visit to the Shwedagon Pagoda. We had been warned about taking our shoes and socks off but we were not warned about the baking hot floor tiles which resulted in scalded feet. A visit to Abu Dhabi included a visit to the Emirates Palace Hotel for Tea. This necessitated an additional “fee” (Regent Excursions are normally free) and had been billed as though it was the equivalent of having tea at the Ritz. How naïve we were. Tea was no better than that served on the ship and we had been herded into a downstairs conference room well away from the main areas of the hotel. On reporting this on our return to the ship, the indifferent and unsympathetic attitude of the Destinations Desk staff was extremely disappointing. The entertainment left a lot to be desired. This consisted of a Flautist, a Violinist, a classical Pianist and for the first seven days only a Comedian. The ship has an excellent Production Show cast but in 20 days we were treated to only four production shows. Given the makeup of the other one dimensional acts it seemed very strange that there were only four major shows. We thus disembarked feeling rather underwhelmed by the whole experience. When you pay premium prices for superior service, you expect that superior service to be delivered and attention to detail to be meticulous. The overall impression was that the ship was under staffed and there were too many untrained staff amongst those who were employed. Sorry Regent but you have blown it with us and we will not be returning. Regent have become no better than the mass market cruise lines but claim otherwise in their advertising and continue to charge premium priced fares. There are plenty of other premium Lines available and we look forward to return to some of these and trying some new ones – especially those that recognise the lifetime value of their Guests. Read Less
Sail Date April 2016
We chose this cruise due to its interesting and varied itinerary - one of the key benefits of cruising is if you don't like the port much, just hop back on board and vow not to return. As we had not been to many of our ports ... Read More
We chose this cruise due to its interesting and varied itinerary - one of the key benefits of cruising is if you don't like the port much, just hop back on board and vow not to return. As we had not been to many of our ports previously, as the cruise title 'Taste of the East' suggests, this was our sample opportunity. A precruise (or post cruise) trip to one of three destinations was included as an incentive and we were drawn to the Angkor Wat option. This was our first trip on the Voyager; our previous two cruises were on the Mariner. We have not travelled on any other cruise line. Both ships are due for major refurbishments soon, so I am tempering this review with this in mind. The standard cabins are more generous than the Mariner and at 28 sq metres are very spacious. There were a couple of 'quirks' like the position of the make-up mirror and it was a bit tired but very comfortable. The bars and lounges less so: there is one less lounge than the Mariner and it was noticeable. The poor guitarist usually had to play in the atrium as there was no lounge for him – you felt like tossing him a coin. In addition, the common areas such as the library and coffee connection were on separate floors which did remove the lovely flow the Mariner has. But really all retained the classy relaxed vibe Regent are noted for. The baristas try and make a decent coffee but they have not been trained well. With Regent trying to move their market into a more global audience, better coffee and loose leaf tea should be a must for a luxury brand. Meals were of the usual high standards; there was only one repeat night and only once did we sit in the main restaurant Compass Rose wondering if we were invisible. It was hot, so generally we didn’t eat outside at lunch at the pool grill, but inside at La Verandah or Compass Rose and that brings me to my main gripe. This tour was an interesting mix of the East and the Middle East. BUT this part of the world has three seasons: warm, hot and wet. We arrived at the end of the hot. And it was hot – even for Aussies like ourselves. The poor North Americans – especially those of more mature years - really suffered. We had tour guide after tour guide in multiple countries tell us this was the last tour of the season and they were about to go on holidays themselves; if Regent hadn’t contracted them they would have left weeks ago. In addition, we arrived in Burma in the middle of the water festival. This meant many venues were closed and those open were jam packed with people as it was a public holiday. The world famous Scott Market was shut the whole time we were there. A few months earlier start time would have made for a better all-round cruise in this location. I’m sure Regent has received many comments in regards to this (including me on my comments card) and of course, I can’t comment on the logistics of cruise planning, but they do need to know it was an issue. An elderly woman had to be taken off the ship in Goa due to heat exhaustion and renal failure leaving her (not related) travelling companion very distraught as she had to remain on board. A couple of ports probably need a rethink. We had a very busy itinerary and this allowed for very little down time, shopping or just pottering. The ports were often a long way from the destinations and this meant you were unable to spend a spare afternoon visting these safe locations at leisure. Most of the ‘acts’ brought on board were fairly ordinary (the pianist was an exception) but the in house entertainment troupe were great and very friendly. The Jean Ann Ryan group will be replaced by the NCL in house group soon so it's yet to be seen if this is a move for the better. Of special commendation was the effort that was made to hold an Anzac dawn service for the 44 Australian and NZ passengers plus the 6 Australian crew members. The Vegemite sandwiches, scones and Lamingtons would fail at a Country Women's Association stall, but the effort was truly appreciated. Talking of passengers, a mention should be made to Regent of the changing nature of their passenger demographics. More than 50% of passengers were not from the USA or even Canada. We met Mexicans, there was a group from Portugal etc, etc. At the Seven Seas Society party, this global expansion was feted, but the on board experience is yet to reflect this. There were 2 Smithsonian lecturers on board: one who quickly realised his audience were global and adjusted his style accordingly though his personal beliefs and self-promotion of his books continued. The other presenter should not have been hired by Regent. Her speciality was medieval music and her lecture on linking oceans to music was just an embarrassment - people walked out in droves. I think Regent should rethink this Smithsonian program linked to PBS. With 50% of passengers not knowing what PBS is, it might be time for a review. Regent's passengers are in general well educated and take the lectures seriously - they should at least be relevant to to the destinations. As always, Regent's main strength is its personnel. Without exception, the crew at all levels were warm, efficient and went out of their way to give personalised service. With the impending launch of the new ship Explorer, there were some new faces on their first contract, but as they were paired with more experienced staff, there was minimal impact on operations. We found the Destinations staff particularly helpful with all tours well organised. Ports - Good and Bad Singapore The precruise hotel was the Regent - comfortable if not a bit bland. Emarkation was accompanied by a noisy colourful Chinese dragon troupe. Siem Reap (Cambodia) This was our included pre-cruise side trip. Apart from being too late in the year - it was very hot and dry - we enjoyed this very much. The hotel Borei Angkor Resort and Spa was a very special base for our varied and imaginative excursions. Port Klang (Malaysia) We opted for a trip to Malacca; it was a long way for a so so destination. Those who opted for a Kuala Lumpur trip were not that positive. Penang (Malaysia) Most enjoyable - pristine beaches and classy establishments. Phuket (Thailand) Good excursions, positive feedback. Small stalls were set up next to the ship by local traders for those essential souvenirs. Pha Nang Bay was a true highlight. Yangon/Burma (Myanmar/Burma) A fascinating destination. Timing was poor and tours had to be cancelled due to the annual water festival. We loved it here and although the port was a little way from most tour locales, it was well worth the effort. Meditation with monks including a shared breakfast was a surprising delight. The Shwedagon pagoda is amazing. Our personable guide suggested everyone should visit now before Burma becomes Thailand:). Cochin (India) A surprisingly delightful location - the Kerala backwaters tour with an Indian lunch was fantastic. Mangalore (India) Interesting, but could have been missed and no-one would have cried. Goa (India) A bit disappointed - maybe we took the wrong tour. Mumbai (India) Just wonderful! We did the 'Old Bombay with lunch' - the only tour we paid for. Was worth every cent with a fabulous guide and an interesting and varied program. Muscat (Oman) A change of pace and very interesting. The souk was touted as a highlight, but was a bit disappointing. The dhow excursion was fun. Fujairah (UAE) Despite the enthusiam of our guide this destination was of little interest to us. Basically a fuel storage area for the UAE. I guess it was great to hear the history of the culture of the UAE in context, but some of the stops were for 'comfort' only. Abu Dhabi (UAE) We just shopped - it was certainly easy and safe to get around on the Regent provided shuttle bus. Dubai Disembarkation was a breeze. We arranged an 8 hour private tour (driver and guide) for LESS than the cost for Regent's port to airport transfer. Passengers with later flights should consider this. Read Less
Sail Date April 2016
There is cost and value for money. Whilst not cheap, we believe RSS cruises are excellent value for money and our pick of choice if the destinations are right. We have been on several other cruises with Seabourn and Silversea. The ... Read More
There is cost and value for money. Whilst not cheap, we believe RSS cruises are excellent value for money and our pick of choice if the destinations are right. We have been on several other cruises with Seabourn and Silversea. The voyager has up to 700 passengers and mainly balcony cabins. It is to have a refit later this year being 13 yrs old but seemed to us to be generally very acceptable with maintenance work on the go outside and inside all the time. Our 'suite' on deck ten a few doors from the bridge (concierge D) was fine with a comfortable bed and a temper pillow provided. A good shower and walk in wardrobe plus adequate living space. Also very quiet - we have booked the same cabin for next summer. There are four restaurants all of good quality. Signatures and Prime 7 are those you book once beforehand, but we found several visits possible by going for a late booking or on spec for a no show. Our favourite is Signatures (French). Compass Rose excellent but slower service than previously (?NCL cutbacks?).Sitting outside the Italian restaurant was a great treat in the (very) warm weather we had. We do not dine in the suite but occasional snack or breakfast room service was prompt and served with a smile - as was the daily phone call for early morning tea. Pool deck lunches were very good with many international themes. The staff do 3 excellent entertainments in the form of a 'garden party' on the pool deck, a wonderful bbq with ice sculptures, and 'KREW Kapers" on stage on the last night. We enjoyed the visiting entertainers but are less impressed personally by the very repeatable Jean Ann Ryan group - you could be on any of the boats on any cruise and not know which, when they are doing the dance and aerial regimes - time for something different, but we were happy to linger over a meal of sit outside the bar some evenings instead. The Regent 8 piece band was versatile and excellent and all the music by the singing keyboard duo, pianist and guitar were of high standard. there was no shortage of venues for music throughout the afternoon and evening. Crew are friendly and service very good. Several members of staff recognised us from previous RSS cruises on other boats! Shore excursions which are in with the cruise price were of good quality with , to be fair, some guides of variable English speaking quality. The two best dictions were by female guides in Kuala Lumpur and Mumbai. The flights were Emirates business class and a bonus was the direct flight from/to Manchester to Dubai without the hell of going through LHR! We had three days land programme in Singapore staying at the excellent Fullerton hotel near the marina. There were two well structured half day excursions and an evening meal visit to the Marina Sands Floor 54 restaurant for a memorable eating experience. This cruise gave us chance to see S E Asia in parts we have not been to - it did not disappoint. We shall return to see more of the area - and we shall be happy to travel again with Regent. Indeed we are going transatlantic with them in November on the new ship. Our minor hopes for change - a teapot for early morning tea rather than a thermos; the ice cream remaining open after 4pm on pool deck by making it available in the pool bar; advance warning of events like the deck bbq so you do not book something else (or have to cancel something else) that night! Read Less
Sail Date April 2016
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ... Read More
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ship, great food, attentive staff. There were numerous onboard activities, theme dinners, and sporting events from the ship. Since that trip we have cruised with several lines, including Cunard, Royal Caribbean, Norwegian, Princess, and Crystal. When it came time to select a cruise line for a trip from Barcelona to Rome, we contemplated Seabourn as well as SilverSeas, but given our previous pleasant experience on Regent, we chose Regent and opted for the Grand Suite; an expense of over $30,000 total. A mistake, as it turned out. We flew into Barcelona a couple of days early and were immediately advised by Regent that our ship, the Navigator, was in dry dock for a $150 million dollar renovation. To us that was good news because we expected a lot of new furniture and accommodations as part of the refit. . Many times during the trip we asked ourselves, “where was all that money spent?” As part of the Regent pre-cruise package we booked our stay through Regent, including our transportation from the airport. Somehow Regent managed to lose our reservations, but luckily I had all the documentation to prove we had purchased accordingly. It is frustrating, however to have to engage in those types of conversations, after a long flight, especially when you would rather be sight-seeing. Our cruise launch was delayed because of the ship’s “renovation” and Regent representatives convinced us to take “advantage” of a pre-board excursion which they misrepresented as “little physical activity.” (I am handicapped) It turned out to be a very strenuous walking excursion which I really couldn't enjoy. We also now realize it was a diversion as we were scheduled to board ship by 1:00pm in time for lunch. Our eventual boarding time was 4:00pm. We boarded late and our five bags were left at the end of the hall, furthest from our room. Finally, later that night after muster drill, my wife went to the end of the hall and dragged them to our room rather than wait for a delivery. We had a full-time Butler; this was his first cruise, but he was capable. Our rooms had several quirks so I’ll just point out a few: LED lights that flickered constantly, even when we were sleeping. (We reported this the first day, it was finally fixed next to last day of the cruise). We had brown water coming out of our bathroom sink anytime we tried to use it to brush our teeth or take a drink. Again I reported this immediately, and again on the survey at mid-week, through telephone calls and finally by taking a glass of the water to the concierge. He was noticeably embarrassed and swore it would be fixed. (He later sent a box of pralines to our suite as an apology and assured us the the problem was now fixed “as a double filter had been installed in our bathroom,”). On the last day of the voyage I presented him with yet another glass of the brown water. *see picture. The problem was never fixed. Additionally, each morning at approximately 4:30am, a terrible sewage smell would emanate from our bathroom, mostly from the shower drain. Again we reported this. Nothing was done. Our cruise Director reminded us many times during the cruise that we were sleeping “on new beds, beds that had never been slept on before..” That was nice but hardly worth $150 million. We had an Bose iPod player in our room – with the old fashioned pre-lightning connector, which rendered our two iPads and two iPhones useless when trying to use the Bose device for music. I mentioned this to the Butler but he had no solution. Additionally, our marketing brochure indicated that our suite had complimentary iPads for the duration of the voyage. They were never produced. Regent now has unlimited wifi PER ROOM. Only one person can be on the system at a time. Hopelessly out of date and incredibly frustrating in an age when everyone uses wifi. There was a new 45 inch HD tv in our room. It was brilliant! Unfortunately they chose to attach it in the space where one would sit to use the desk, thereby making the desk completely useless for writing, reading, or even mixing drinks, (it was located directly next to the mini bar). Honestly, this was one of the most stupid design decisions I have even seen in a cruise cabin especially as there was a four foot blank wall right next to the desk where the TV could have been located. They should have least put a swivel hinge on the Tv so one could pivot it out of the way to use the desk. We had two DVD players; one in the living room and one in the bedroom. The marketing brochure advertised a plethora of DVDs, available from the library. However, checking with the library we were told that the ship no longer stocked DVDs as the onboard entertainment system housed dozens of first run movies. For the first five days of the cruise, there was only one movie available, “The Martian.” On the sixth day they must have figured the system out as there were suddenly more movies. But, it begs the question, “why have DVD players in the suites?” Daily canapés and fruit delivered to the room were excellent, as was the food in Prime 7, the signature restaurant. The food in Compass Rose was also good. I hope the wait staff improve with experience. I could cite several examples but one that comes to mind is one evening, while dining at Prime 7 I asked for wine list. The waitress appeared confused, but finally brought it to us. We ordered our food and tried to order wine, but were told that the sommelier would speak to us. So, our appetizers came and we ate them and they brought our salads and began to eat them when the sommelier appeared and took our wine order. Our main course came and were half way through it, when the wine appeared. (wait, it gets better). The sommelier went through his tasting routine and we enjoyed the wine, which lasted through dessert and then some. It was $175 bottle of wine and when the meal was over I waited for a chit to sign. The waitress asked us several times if “there was anything else.” I finally motioned to her with the universal “air signing” motion. She came to the table, looking confused and I asked her if I needed to sign something? She said “no” and wished us a good evening. It was our first evening at Prime 7 and I told my wife, “they must just track the additional charges via our reservations. Almost 1&1/2 hours later, while sharing a drink with some friends in the lounge, the same waitress approached and told us that we had forgotten to sign for the wine before leaving dinner. Actually made us feel quite small and embarrassed as that is not what had occurred at all. Throughout the cruise we noticed several safety hazards and always brought them to the attention of a crew member. These included loose screws and nails on the swimming lounge deck, studs or spikes sticking up unprotected where a handrail should have been, and broken supports on handrails in the stairwells. When I saw nothing was being done to repair those safety violations, I wrote them into the mid week survey. Still, no attempt was made to repair. Next I approached a crew member at the receptionist desk and outlined a list of the broken and unsafe apparatus and handrails. She smilingly nodded as I pointed out each violation, (I stopped half way through and asked her, “Don't you want to write this down; you might forget?” She responded, “Oh no sir, we will take care of this immediately!” ) Nothing was ever done. (The last evening of the cruise I saw the concierge, Antoine, in the hall near the elevator, and pointed out one of the broken handrails. He said, “I think they are planning on replacing all the handrails, that's probably why that didn't get fixed.” (If the brakes on my car are broken, I fix them, I don't continue to drive it). The entertainment was subpar. A funny comedian/magician mid week and finally on the last night of the cruise a good Broadway -like production. If you have read this far you are probably thinking, “this guy is an elitist snob and he wouldn't be satisfied no matter what was done for him!” That is not true. Please check my profile on Tripadvisor. Level 6 and I have written over 145 reviews. I believe this is my FIRST negative review of any kind. Additionally many other passengers shared similar concerns and complaints during dinners and excursions. And, to put the icing on the cake, our last evening on board we complied with the “11:00 bags in the hallway policy” for disembarkation the next morning. Once we claimed our luggage and continued our trip we discovered that three, small zippered pouches that my wife had packed in one of the suitcases had been opened and pilfered. The loss was small, four Apple plugs and extension cords for iPads, but in over 22 years of cruising, this was a first for us. Needless to say I cannot recommend Regent and will never cruise with them again. If they want to “play” in the luxury cruise market, they have a long way to go. Read Less
Sail Date April 2016
This ship recently underwent a complete renovation, and it is very elegant and beautiful. The food was wonderful, as was the staff and the service. The entertainment was good, not great, but the cruise director made for a fun time. The ... Read More
This ship recently underwent a complete renovation, and it is very elegant and beautiful. The food was wonderful, as was the staff and the service. The entertainment was good, not great, but the cruise director made for a fun time. The variety of shore excursions offered was good, and we really enjoyed most of them. I highly recommended a trip on this ship, and the stops in the Mediterranean were beautiful. The cabins are the largest we have ever had on a cruise - bathroom with tub and shower, walk-in closet. We booked an oceanview and the window was so large that we had great views. The Prime 7 was an excellent, included steakhouse. They only allow for one reservation per cruise but usually have space for another visit as the cruise goes on. This is a pricey cruiseline, but with all of the included items (airfare to Europe), we felt like it was money well spent. I would not hesitate to go with Regent again. Read Less
Sail Date April 2016
We chose this cruise to celebrate our 30th wedding anniversary. Having sailed on several 5* lines, we wanted something extra special, so we opted for Regent. We stayed in a concierge suite 836, just above the small lifeboat. This position ... Read More
We chose this cruise to celebrate our 30th wedding anniversary. Having sailed on several 5* lines, we wanted something extra special, so we opted for Regent. We stayed in a concierge suite 836, just above the small lifeboat. This position was perfect. Navigator is a lovely ships, even better for her recent refurbishment, she looks wonderful. This ship has everything you would want, lovely theatre, very cozy and comfortable, just one show per night at 9.30pm. They do a crew show at the end of the cruise, which was very entertaining. The crew are amazing, always happy and can't do enough for you, without imposing. Being just 490 passengers, you get to know them quickly. Faces recognised, even when off the ship. We made several friends very quickly too, everyone was so nice, Americans, Canadians, British and others. Dining was a wonderful experience. The Compass Rose is very light with lights that change colour. One night was blue, the next pink. The food was as we expected, excellent. We even ordered a curry to our taste one night, ready to enjoy the following night, we thoroughly enjoyed this. Prime 7 is off La Veranda in the evening. This is the grill and the steak and lobster is excellent. We managed to eat here twice. On the 2nd night we had a lovely surprise cake for our anniversary, even though the actual day had past. We shared this with our table guests. The pool area had plenty of loungers with nice toweling covers, plenty of room around you with a small side table for your drink. There is a bar and ice cream available and the pool grill serving food until 4pm. We don't usually sit around the pool on other ships, as this was the only pool we did and felt very relaxed doing so. One other nice surprise was an invitation to join the cruise director John Barron for dinner in The Compass Rose, which of course, we accepted. What a great character he is, very funny. Most mornings we ate breakfast in La Veranda as we were on a tour, plenty of choice here. Compass Rose was too slow if you are in a hurry to catch a coach. The included tours were very good, although an extra hour to some of the places would have be better, like the caves in Bari for example, we missed seeing the white cave. The trip to Muranos' famous glass factory was only 1 hours, I needed much longer, but did manage to buy some glass, although it was rushed. We really liked this ship and would love to sail on her again, sooner if possible. She really did feel like home from home. Read Less
Sail Date April 2016
We decided to book this cruise rather late in the game as Regent kept sweetening the deal with OBC and business air. The itinerary was 21 days and took us from Dubai to Barcelona, including ports in Oman, Jordan, Egypt, Israel, Cyprus, ... Read More
We decided to book this cruise rather late in the game as Regent kept sweetening the deal with OBC and business air. The itinerary was 21 days and took us from Dubai to Barcelona, including ports in Oman, Jordan, Egypt, Israel, Cyprus, Greece, and Italy. I imagine that the unpredictability of the Middle East scared off many passengers but by the time we sailed, we had 680 hardy passengers on board. This was our 5th Regent cruise and, honestly, the best one to date. I frequently read negative CC reviews of Regent and I sometimes wonder if we are really sailing the same cruise line. I guess if you expect bowing and scraping and perfection, then this is not the cruise line for you! However, I doubt that any cruise line would meet those expectations. For the most part, our needs were met before they even crossed our minds. Cabin and cabin service was excellent. We had the most congenial team and whenever I would leave a note (most often for more champagne!), the requested item was there when we returned to our cabin. As described in most reviews, the cabins are spacious with a sleeping area, a lounge, a balcony, and a large bathroom and closet. The ship is going into dry dock later this year for a whole ship refurbishment. The cabins were in good shape but the décor could use refreshing, although it was nowhere near objectionable. Food was also very good, especially in Compass Rose and during the lunch BBQ’s. The chef offered daily specials that reflected the tastes of the region and they were universally excellent. He managed to source local fish and I chose these dishes for almost all my meals. In fact, during one Asian BBQ lunch, they had a huge vat of seafood Thai Green Curry – tiny clams, mussels, lobster, shrimp, fish…oh my, was that delicious. I went back for two servings and snagged the recipe from the sous-chef who was responsible for the dish. The entire staff was gracious with the Captain, General Manager, and Cruise Director frequently visible throughout the ship. The dining room staff was delightful and efficient and not only remembered our names but our preferences. The one negative in the 21 days we were on board was in the Signatures restaurant. I’m not sure if they were having a “moment” but the service was at a snail’s pace and quite disorganized. After 2+ hours and no dessert or waiter to serve it, we walked out. I think what made this cruise so special was that it was an “Artful Travelers” cruise. Artful Travelers is a program where PBS and NPR contributors travel with us and give lectures on their subjects. We had the privilege of sailing with the executive producer of a documentary series, a documentary filmmaker, a conservationist, and a lyricist. In addition to the lectures, meet & greets, and cocktail parties, you could also sign up to have dinner with these very smart and accomplished people who were also wonderful conversationalists. One final story to convince you just how special Regent makes its passengers feel. We had a long day in Israel traveling to Jerusalem. Most excursions, including ours, were 12+ hours. We arrived at the ship late, bedraggled, hot (Israel was having an unusual heat wave for that time of year) and bone tired. We were greeted with cold towels, a live band playing “We are Family”, and many of the staff forming two lines to greet us, clapping and cheering. We danced down the line, no longer tired at all, because we got a good dose of Regent love! Read Less
Sail Date May 2016
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click