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1,159 Regent Seven Seas Cruise Reviews

We had some doubts after reading several reviews regarding the ship, especially the availability of good wines by the glass and the standard of service. However once on board we had no issue with the quality of wine, when asking for ... Read More
We had some doubts after reading several reviews regarding the ship, especially the availability of good wines by the glass and the standard of service. However once on board we had no issue with the quality of wine, when asking for some other region of wine the staff were very obliging and delivered. The standard of service was exemplary apart from the shore excursion team who seemed to be less than well organised. We had an experience when trying to leave the ship for an excursion to the Bait Adam Museum in Muscat, Oman. The idea to get very one to arrive back to the ship allot the same time seems to be ridiculous, but thus occurred on numerous occasions. On this day we were being made to stay onboard whilst all of the retiring gets came aboard. The chief Security Officer when we approached him just ignored us. After some time we approached another Officer and complained to him, at this point he approached the security guy, who complained he was to busy! Well talking to certain cruises and taking his eye off the ball is not being busy. The excursions in general were not that good, RSSC call most of them Free, well there are not as they are built into the cost of your cruise, you have to pay more for like seeing Petra or Luxor. Most excursions were over crowded, only because the coaches were not spaced out enough between stopping points. Some of the coaches in some countries were in a poor state (Jordan and Egypt). Again for what the cruise cost should have been better. The cruise terminal at Safaga (Egypt) was the most horrific place to have to moor overnight. The ship was docked right beside a cement terminal, most of the time the wind blew this dust all over the ship, you could not get off and walk around. The security around the port looked pretty abysmal The tours to Jerusalem, docked at Haifa were excellent, the tour guides were switched on. Take a tour around Haifa as well seeing the Bahá'í gardens its known for the Terraces of the Bahá'í Faith, also known as the Hanging Gardens of Haifa, is well worth seeing. If you stop off in Aqaba make sure you do a tour as the town is very run down really, not much to see. Entertainment on board was not that good, if it was not for the Cruise Director Ray holding it together in would've been a disaster. One night there was entertainment by the ships main pianist, Deputy Cruise Director, and 2 cruise crew. It was embarrassing. Very monotone singing nearly went to sleep. The pre and post stay were well organised by RSSC could not fault the entire arrangements as we stayed over for 2 nights in Dubai. This place you must get round and see (not all in 2 days), however. We stayed at the `Dubai Hilton' staff and service plus room were excellent. So overall we enjoyed the SS Voyager ship, places we visited to see, drinks and the very good food, would we use RRSSC again, yes we would but it would greatly depend on the cruise itinerary. Read Less
Sail Date October 2015
Dubai to Cape Town was our first cruise on this ship. Were assigned a room at rear of ship on deck seven. Whenever we opened the cabin door for the first few days, we felt like we walked past a dumpster. Our thoughts were the smell must ... Read More
Dubai to Cape Town was our first cruise on this ship. Were assigned a room at rear of ship on deck seven. Whenever we opened the cabin door for the first few days, we felt like we walked past a dumpster. Our thoughts were the smell must have come out of the water closet. So we checked to ensure all the water traps in the toilet were ok. After a few days we got used to the smell but the air in the room had never smelt fresh. Later we heard another passenger on a different deck complained to the ship about the foul smell. However, we understand they could not find the source of it. Little did we realize until the ship was docked in Maputo when they were off loading the ship's garbage, that it was where the smell came from! We were four decks on top of the garbage room which is on the third deck and the smell came all the way up. The ship's ventilation system and seals need an upgrade. One of the joys of going on a cruise is to enjoy the food. Most of the time the menu on the ship remained the same. They use too much salt in their cooking, though every table has a salt canister. For the soup we resorted to diluting it with hot water which we got from the serving staff. The Matre De did mitigate our complaints by pandering to our wishes by odering special dishes for us. There was an occasion a guest was not what we thought suitably attired for the gym. The person had loose garments and flip flops which poses a danger to the user. Unfortunately the gym has no written dress code. Read Less
Sail Date November 2015
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone ... Read More
From Dubai to Cape Town was our 4th cruise on Regent and our second on The Voyager with the last one being Asia in early 2014. What a difference a year and a half and a corporate take over makes. There is an entire level of service gone from the restaurants i.e. runners or bus boys; so there is no one to clear and set the tables other than the wait staff who are now extremely over worked. Even the Maitre'Ds are pitching in to clear and set the tables even in the specialty restaurants which leaves diners waiting at the entrance ungreeted and unseated. The staff has not had the detailed Four Season's training that was previously done. There seems to be a orchestrated "slow down" on pouring of coffee and wine. The wine list quality has dropped some; but is acceptable. The pre dinner canapes at the start of the cruise consisted of chips and pretzels. After complaints, some canapes were added. Cocktails are still a good pour. We ate most of our meals in Compass Rose and specialty restaurants. The menu variety of CR was fine; the Signature and Prime 7 menu stayed pretty much the same. Prime 7 was disappointing as the steaks and prime rib were tough. The top deck buffet was more of a "feeding frenzy" which says more about the passengers than the ship or the crew. This was the rudest group of people we have ever cruised with. Norwegian Cruise Line must be marketing to a different client base. The day time on board activities are old and tired - Bingo, Bago, Bridge, Quilting, Trivia. Sounds like a nursing home. As for the Officers, there is very little done in public relations. There is minimal "meeting and greeting" expect for the cocktail party. Would be nice to see the GM and Captain "working the room" so to speak. I can't say enough about our cabin crew in 947 - Derlen and Edgar. They worked very hard and our cabin was in top shape. In fact, the entire crew is working extremely hard and are, in my opinion, over worked. The Jean Ann Ryan dancers and the Regent band were the best we've experienced on any cruise. We were disappointed enough in the cut backs on this cruise, that we did not book another one. We had previously booked a cruise in May on The Voyager and we'll see if improvements have been implemented. The overall conversation among returning cruisers is that things are not as good and detailed oriented as before and that the ship is short staffed. We hate to see Regent sink into mediocrity. Read Less
Sail Date November 2015
Dubai to Cape Town via India, the Indian Ocean and East Coast of Africa. We visited some exotic places which are all intersting in their own way but not many you would want to return to. Seychelles stands out as somewhere to go if you like ... Read More
Dubai to Cape Town via India, the Indian Ocean and East Coast of Africa. We visited some exotic places which are all intersting in their own way but not many you would want to return to. Seychelles stands out as somewhere to go if you like sun and beaches to laze on but as a cruiser I don't think we will go back. The best bit about cruising is the onboard experience, which is made up of all the elements of staff, food, drink, entertainment, activities, ship amenities. Regent scores on staff in all departments. The extra mile they go to is exceptiona. One example is visiting a sister ship in harbour to get a case of my favourite wine that had run out and when that had gone going ashore to find a close replacement. No prompting from me. Also coming to my suite to deliver a bottle as soon as it was on board. Amazing. The cruise director Ray Solaire is a very interesting man of many talents and sets the scene for the entertainment staff amply supported by Jenna and the dancers, who run all the games and fun during the day. I thought the inclusive tours were fine and very well organised. The production shows are great and some of the guest artists are fine but two violinists was a little too much. This area could be improved but it must be difficult to get acts to fly half way around the world to visit ships for a few days. Loved Rays puppet shows and singing. I think some guests expect too much, just appreciate the effort they all put in and enjoy it. Food - It's not 6 star by any means. The Compass Rose is adequate generally and good on the odd evening. Service is fine but it does not disguise the quality of the dishes. To maintain their 6 star rating Regent need to addrss this arrea urgently. Prime 7 and Signatures make a great speciality addition but are not consistant and vary from superb to average. The Verandah breakfast buffet is repetative but fine for lunch and great for the evening when it turns into a French or Italian. Probably the best food on the ship. Shame it's not served in a more formal environment. In all you get a great family feeling on the ship, which is down to the efforts of the crew from the Captain down. Loved the crew show. Definately recommend it if the itinary is right for you. However it is expensive and if Regent address the food issues it wolud be the perfect cruise experience. Read Less
Sail Date November 2015
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service ... Read More
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service staffs. The Patio Grill at noontime biggest shortcoming is the lack of ice to cool salads with mayo and other non heat resistant dressings and contents sitting out in the open sun without being cooled by ice. The Island Excursions for the most part consisting of riding up one steep hill and down another. SAt. Bart's is over hyped . Also, this can be said of the remaining Isles. The Amazon River stops at the small villages at which the residents live with Sloths, Monkeys and Rats as pets. The opera House at Manaus is not to be missed. Most of the tourist items for sale in the amazon region are prohibited from entry into the US. Also, the Piranha fishing and Boi Bumba trips are lots of fun. The on board entertain consists of a resident song and dance troupe (Jean Ryan) from Miami and various comedy acts billed as "Direct from Las Vegas". The Pool Bar on Deck 10 has impecable service and a never ending selection of drinks. The pre-cruise hotel stay at the Hyatt Regency Coral Gables had the most comfortable bed I ever slept on and the Breakfast Buffet silky scrambled eggs were the best I ever have tasted. Read Less
Sail Date November 2015
This was our third cruise on the Mariner, our second relocation crossing, and our first since the last refurbishment. Overall, we were highly impressed by the condition of the ship. The food was consistently excellent. Service levels were ... Read More
This was our third cruise on the Mariner, our second relocation crossing, and our first since the last refurbishment. Overall, we were highly impressed by the condition of the ship. The food was consistently excellent. Service levels were also extraordinary, and even a notch above past cruises. The staff was consistently friendly and helpful. One word of advice to would-be first time Regent cruisers. Do your research. There are no wave pools, climbing walls, trampolines, or ice bars on the Mariner. The clientele is decidedly older than average. The favourite activities seem to be bridge, tea time, and trivia contests. At times the ship seems as much a floating luxury retirement home as it is a floating luxury resort. The pace is generally slow; the evenings end relatively early. This is absolutely perfect for us; it may not be perfect for you. This itinerary was particularly heavy with sea days. Again, this is what we look for and enjoy, but if you want to hit a different port every day and seek out excursions, you might not have enjoyed this cruise as much as other itineraries. Cruise Director Jamie Logan did a great job hosting and organizing events and communicating information to the passengers. We stayed in a Seven Seas Aft stateroom for the first time instead of our usual Horizons View, and we fear the spacious and tasteful surroundings, and especially the expansive deck, might have ruined other choices for us in the future! The butler and stewards provided unparalleled service throughout. As part of this cruise, Regent offered a pre-cruise safari option at several game reserves in South Africa. We stayed at the Botlierkop Game Reserve near Mossel Bay in the Western Cape region. This was an unexpected highlight of the whole trip. Excellent food and accommodations (in an air-conditioned a luxury-appointed tent away from the main lodge), knowledgeable and friendly guides, and an up close chance to see many animals in the wild. We were fortunate to see African elephants, giraffes, rhinos, impalas and black impalas, lions, eland, nyala, wildebeest, water-buck, bontebok, Cape buffalo, springbok, crested guinea fowl, blue crane, jackal buzzards, Cape zebras, and many types of indigenous plants and insects. It was a busy and magical few days, and we’d love to go back and do it again. We only have a few small quibbles with this cruise, as explained below, but none of these things detracted from our overall extremely positive and enjoyable experience. We will continue to sail on the always-excellent Mariner! Some people we spoke to felt that some of the excursions were not adequately explained by Destination Services and, as is the custom with Regent, included some long bus rides to places where short stops occurred. My wife, in particular, did not enjoy an excursion to Swakopmund on a Sunday, because many attractions were closed that day. Destination Services came in for some criticism because of this. That said, some of the things we heard from other passengers, either directly or through ship scuttlebutt, in the nature about complaints concerning the lack of attractions and services in Namibia, suggested that these folks did not do much of a job researching their itinerary before embarking on the cruise. It is the rural west African desert, people! There is not much here, and what is here is always far from everything else. What did you reasonably expect? Soon after we left Namibia rumours began to swirl about the presence of several single male passengers, apparently paying guests, who were employed by jewellery stores in Rio, and who were approaching other passengers to sell them jewellery and tours in Rio. This is apparently against Regent policy, but as they were paying guests it seemed little was done to curtail this activity. Let me stress, we heard about this from others and did not experience it directly. One final matter deserves attention. We had to miss our stop at Saint Helena due to a mid-Atlantic medical emergency that required the Captain to get a critically-ill passenger to hospital. Rather than turn back to Namibia or even Cape Town, he chose instead to increase speed and make haste for Rio de Janeiro. All aboard were disappointed in missing Saint Helena, and some passengers even claimed that this port was the sole reason they took this trip. Some of the more cynical passengers even speculated about the real reasons for speeding to Rio, to the point that the Cruise Director had to explain publicly that the extra fuel costs and dockage fees to get the passenger to hospital in Rio was costing Regent upwards of $175,000 USD. This is the second time we have experienced the Mariner having to change schedule to address the needs of an ill passenger. In both cases we believe the Captain and crew acted professionally and responsibly with the best interest of the passenger in mind. We were totally comfortable with the actions taken by the Captain and crew in this difficult situation. We fully enjoyed this cruise on the Mariner and look forward to visiting her again soon. Read Less
Sail Date December 2015
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it ... Read More
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it just wasn't the same. The cabin was beautiful and the ship and most of the staff great. However, it was sort of obvious that they are cutting some corners. As people who work out, we went to the gym. Some of the machines were not working and we were told some hadn't been working since April! We asked about it and were told "it is out of our control." Who is responsible to see that the equipment is maintained? The televisions on the machines for the most part were not working. If you do an hour workout, all you have left to look at is a wall - - no ocean views or anything. By the end of our cruise there was only one treadmill in operation. On our previous cruises, after eating at the Compass Rose or any of the specialty restaurants, we would rave about the food for hours. Not this time. We would give the food a generous B minus. The bread was awful. The lamb had no flavor, and we ate most often at the Italian restaurant which was quite good. Little things were missing, like freshly ground pepper. The wait staff seemed overworked - - too many tables per waiter and the service was a lot slower than we remembered. It was hard to get anyone's attention if you had a problem with your order. The best dinners we had were at Setti Mare. We were disappointed in Signatures. There were little things missing - - I love to soak in the tub on cruises, and Oceania has different bath salts you can add to the water. There was nothing on Regent and they are supposed to be a "luxury" line. My husband likes blueberries on his cereal in the morning, and when he asked if there were any, he was told yes, but they don't put them out because people will eat them. ????????? The shore excursions were somewhat disorganized. For example, on one, they didn't tell us that the bus we were on was more of a shuttle bus and many people panicked when the bus left and they ended up paying for taxis to get back to the ship. Others left their jackets and bags on the bus thinking that the bus would be the one to transport us back to the ship. The captain, Teo Srdlic, was fabulous. He was one of those captains you see everywhere on the ship, always stopping to talk to the passengers. He was a delightful man. Also, the cruise director, Jamie Logan and his assistant CD, Dana, were wonderful. The entertainment was also quite good. There was a pre-cruise safari as part of the cruise and that was absolutely one of the best experiences we ever had. The accomodations, flight arrangements and transportation was done efficiently and easily. On disembarkation, we were transported to a "hospitality room" where we were told there would be food and drink. There were about 300 people using this room. The first bus there got some food and coffee, but once that was gone, there was no more. I asked about it and was told by the hotel staff that the cruise line had not authorized any more. From Rio where most flights leave late at night, this meant about 6-10 hours at the hotel with nothing but a small bottle of water. In the past when we have stayed at hospitality rooms, there was food, sandwiches, danishes, coffee, soft drinks, and sometimes Radisson/Regent gave you a day room. This is not what we were expecting and we, along with the other 290 people were very unhappy. We flew from Rio to Atlanta and we got caught in the storm that hit the south. Our flight was canceled, and I called the Regent emergency air hotline for help in getting home for Christmas day. I was told there was nothing they could do. I don't know why they even bother listing an emergency hotline number if nobody would help. While most of the staff was pleasant and helpful, there were a few exceptions where people were downright rude. On one excursion where we had a Regent crew member with us, everyone in our jeep was miserable and we all wanted to go back to the ship. The Regent crew member said, "Well, this is not your personal excursion and I want to be here." Excuse me. We paid for this cruise, you did not, and it is your responsibility to see that the passengers were happy and the 8 of us were miserable. She then ignored us for the remainder of the horrendous excursion in bumper to bumper Rio traffic in an open air vehicle inhaling exhaust fumes and sewer odors for hours. All in all, we were so looking forward to this cruise after 8 prior sailings with Radisson/Regent and I really hate to say we were disappointed. The line has gone downhill in the 5 years since we last sailed with them. The identical cruise was offered on Oceania, and we wish we had done theirs instead. Read Less
Sail Date December 2015
We have so far cruised with Regent Seven Seas 128 days in total, round South America (highly recommended), from Bali, from Cape Town. After having done two world cruises with different cruise lines, as well as numerous shorter voyages ... Read More
We have so far cruised with Regent Seven Seas 128 days in total, round South America (highly recommended), from Bali, from Cape Town. After having done two world cruises with different cruise lines, as well as numerous shorter voyages in various places, we decided the RSSC is the only cruise line for us, for many reasons. Luxury, yes, but also good value: you pay well in advance but then there are no more hidden costs, no extras, once you are on board everything is there for the asking. You can choose your shore excursions (free and never disappointing) well ahead of the crowds, the specialty restaurants (no extra charge), superb ships, more spacious standard cabins than high-end suites on other cruise ships, all with balconies, amazing bathrooms, and crew, being pampered without worrying about tipping..... Knowing that the staff are not exploited adds to a guilt-fee enjoyment. Anybody who has experienced waiting in long queues in the port of embarkation will agree that it detracts from true enjoyment. What Regent excel at is making you feel cared for. The pre- and post-cruise hotels are good and everything is well organised. It is truly fully inclusive and we love everything about Regent Seven Seas. Read Less
Sail Date December 2015
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to ... Read More
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to Cambodia. We followed all the “travel checklist” instructions in Regent's “Cruise Vacation Document” and “Angkor Wat Document” sent to us by Regent before the cruise, specifically the “passports” section. Regent's instructions for required documentation said..."Guest must carry a valid passport with at least 6 months validity and have spare pages for the Cambodian Visa." We made sure that we would have enough pages in our passports for visa stamps for Indonesia, Mozambique, Tanzania, Kenya, and Cambodia, as directed by Regent. What Regent should have said was each country visited will stamp your passport and insert a Visa where appropriate. We have been on many other multi-port cruises where the passport was not stamped in every port, just the appropriate Visa attached. This is a BIG difference. If I'd known this was going to be handled differently from previous cruises, I would have gotten a new passport, even though my current one doesn't expire until November 2016, just to make sure that there were enough pages. Unfortunately, when we arrived at the Singapore airport to board our plane to Cambodia, I was denied a boarding pass because there were no more “acceptable” pages in my passport for the Cambodian visa. Since my passport was held by Regent for the entire trip and was not released to me until the evening before we arrived in Singapore, I had no idea that I could not receive a Cambodian visa. There were still two empty pages left in my passport but these were deemed unacceptable for the Cambodian visa. If I had known before we got to the airport, I could have easily rectified the problem by going to the American Embassy. They would have given me acceptable visa pages for my passport. We certainly had plenty of time since, unbelievably, it took an hour and a half just to board our sightseeing bus at the dock. Then, there was another couple of hours of sightseeing in Singapore before getting to the airport. I hold Regent totally responsible for our not going to Cambodia. There were possibly just a hundred passengers going to Cambodia. How much time would it have taken for the Regent staff to go through these passports to ensure that there was an acceptable page for the Cambodian visa? Not much and it would have averted a very big problem for us. From the moment we boarded the ship to the minute we left, Regent personnel, especially the Destination Services staff, were misinformed, miscommunicated, and lacked customer care reflective of a “luxury/upper premium” cruise line. We followed all their instructions and, mostly, they were incomplete or just wrong. Even the Angkor Wat trip details they issued two days before the trip were wrong. This caused a great deal of confusion and the Destination Services staff, when questioned by most of the Post-Cruise Passengers, did not know what the right details were. In fact, I pointed this out to the General Manager but I never heard back from him nor were the trip details corrected. Since I could not get a boarding pass, my sister and I were forced to stay behind in Singapore, which meant booking another two nights at the Regent Hotel since we were not flying home until the post-cruise passengers returned from Cambodia. I followed everything Regent told me to do. Regent’s instructions were inaccurate and incomplete and I got penalized. This promised tour to Cambodia (which was paid for as part of the trip) was the reason we booked this cruise with Regent. We were looking forward to Cambodia and to be told at airport check-in that there was a problem with my passport was just too much. Here are a few other examples of Regent's incompetency and complacency: •Unnecessary Vaccination Information: Per Regent’s instructions, it was mandatory that we get a yellow fever shot. We got the shot but it was totally unnecessary. •Unwelcoming Arrival On Board: Regent could not get our names right on the reservation or on arrival. We are two sisters traveling together with the same last name. My sister is not a Mr. and I am not a Mrs. Our bathroom was set up with toiletries for a man and woman. The slippers were a large and a small. The personalized stationary had someone else’s name printed on it. All of this was very insulting and not indicative of either a warm welcome or personalized service, as promised. We were asked to fill out a beverage form prior to boarding re: in-suite beverage preferences and this form was completely ignored. The bathroom was dirty when we arrived, with dental floss on the floor. After boarding the ship, we had a couple of hours before the fire drill so we decided to walk to the Capetown Victoria Wharf. We were told to use the Regent shuttle bus. We were assured that we would be returned in time for the fire drill. We returned at the designated time but were not allowed back on the ship for an hour. There were other passengers with us who were also detained in the terminal, having been given the same instructions for returning to the ship. We all watched the fire drill from the terminal, which started at 5:45 PM, a good half hour after we arrived at the terminal. We did what we were told by Regent security people and were treated like delinquents and were penalized for following Regent’s instructions. •Lack Of Variety and Poor Quality Food At La Veranda: As health conscious individuals, we had an extremely hard time finding any kind of variety of simple, healthy food to eat (aside from breakfast) in La Veranda. Moreover, the food itself was obviously recycled day after day. Several times, there was “grilled fish” which seemed to have been cooked, re-cooked and then cooked again. Some of the fruits and vegetables should not have been served since they were inedible. On tour days, La Veranda was the only option for lunch since Compass Rose closed most times when tours returned to the ship. The Pool Grill’s vegetarian grill options were inedible, no matter what we ordered. They always tasted of rancid oil. •Inaccurate Tour Descriptions/Instructions: We bought supplies for tours, as directed by Regent, which were unnecessary. For example, for the Sabang, we were directed to bring the following supplies: “sunglasses with head strap; sunscreen; insect repellant; rain poncho; a bottle of water from the ship; leech-proof socks; and flat, comfortable walking shoes. Most vehicles here do not have air conditioning.” None of the supplies were needed including the leech socks we actually purchased. When we asked Destination Services about this, they just nonchalantly said these supplies were not needed. An accurate description before the cruise start would have been appreciated and we would have avoided some unnecessary expenses as well as the time spent finding these supplies. Also, the tour we took was mostly a ride in an air-conditioned car, not as described (which we appreciated). •Disembarkation Was A Nightmare: Total chaos. We received instructions the night before of when to report to the Constellation Theatre. When we got there, there was a line that nobody understood. Turned out, every passenger had to check out via this line, information that was not contained in the instructions we received. With one Destination Services person going through the passenger lists, this was totally inefficient. Again, Destinations Service people were not only inefficient but totally rude when asked about the reason for this procedure. Normally, swiping one’s key card on the way off the ship is enough. When we were released from the ship to meet the rest of our Post-Cruise travelers, we waited an hour and a half on the curb for our Singapore tour bus to arrive. It was total chaos, with the Destination Services Director generally standing around and doing nothing to alleviate the problem. When it was suggested that the Destination Services Director, Dagmara, apologize to the passengers, she told us that she was “very busy”. Finally, one of the Destination Services staff came on board our bus with a half-hearted apology that nobody appreciated. •Don't Even Try To Reach Regent Customer Service Via Phone. It is a recorded message suggesting that they only respond to e-mails. Just another indication about how Regent feels about its customers. Lastly, suggesting the fish rots from the head, letters to the CEO and President of Regent have gone unanswered. I guess no one at Regent cares about their customers. Read Less
Sail Date December 2015
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
Sail Date December 2015
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best ... Read More
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best dinner at Prime 7, small filet and crab legs were delicious. Compass Rose was also good, but the evening dinner at Setti Mari was a disappointment. Did not make it to any shows, but heard they were good. Did a couple excursions including Atlantis. It was well organized and worth the day visit. We also visited Great Stirrup Cay which I really enjoyed. I loved just relaxing and listening to the steel drum band. Also had a massage at Canyon Ranch Spa and enjoyed that as well. The gym is just okay. It's small and during high peak hours there was no cardio available. However, I enjoyed walking the deck when we were docked. There is a little track you can stroll around to get some exercise in. They have a small putting green and shuffleboard on deck 12 which got some action. The pool is small, but perfect for this size ship. Jacuzzi's were used and they were clean and the right temperature. Other than a just okay meal at Setti Mari everything was amazing. Read Less
Sail Date January 2016
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great ... Read More
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great Britain. Excellent lectures. Only down side is that ship needs a redo as it is looking a little tired. Very friendly attentive staff. Small ship 450 folks allowed one to get to know some fellow passengers and staff. Will try them again. This was our 14 th cruise, but first with Regent. Thought Crystal rooms had finer decor and as noted ship needs a redo. Getting on and off excellent due also to the fact that it is a small ship. Strange that they landed at different terminal then left from and they provided bus back to original terminal where we had parked which was quick and non issue. Not a fan of Miami vs Fort Lauderdale as traffic worse in Miami as we drive down from Sarasota , Florida. Read Less
Sail Date January 2016
We recently sailed on the Seven Seas Mariner on the 72-night Panama to Patagonia Grand Voyage. We wanted to take a bit of time before writing this review so that it was written from a thoughtful perspective rather that an emotional ... Read More
We recently sailed on the Seven Seas Mariner on the 72-night Panama to Patagonia Grand Voyage. We wanted to take a bit of time before writing this review so that it was written from a thoughtful perspective rather that an emotional viewpoint. We have been sailing with RSSC since 2007, and have logged 391 nights having sailed on several world cruises and grand voyages. On each voyage we enjoyed the experiences and we were really looking forward to circumnavigating South America. Several reasons that we chose to take this voyage rather than segments of the world cruise were that 1) we had never been south of Lima or south of Rio, so a huge portion of this cruise was going to be new areas to us; 2) We had never been to the Falkland Islands; 3) We enjoy fjords and glaciers; and 4) We had never been to Devil's Island. But to say we were disappointed with our recent experience would be an understatement. We are also deeply disappointed by the resolution proposed by Regent Seven Seas in regards to future cruise credits. We traveled on a Regent arranged flight overnight, arriving approximately 8:00 a.m., in Miami. There we were informed by Regent representatives that we would have to wait at the airport terminal for at least 90 minutes before being transported to the ship. We thought this was very odd, as we were certain we would not be able to board until the ship had been disembarked. Once we arrived at the cruise terminal at approximately 10a.m., we were informed by the cruise gate security agents that we could not enter the cruise terminal until noon, at the earliest. Accordingly we had to stand outside for two hours as there are no benches or seats to speak of. Now we waited another stretch of time while the ships personnel tried to get the computer systems working. That process took well over an hour, and we were finally processed very slowly as very few terminals were working. So our cruise started with a very stressful state of affairs. During the first leg of the journey (Miami to Lima), we commented to a number of officers including the Captain about the lack of any special events for the "Grand Voyagers." Typically there have been special welcome dinners or cocktail hours for the Grand Voyagers so we would get to know our fellow long-term passengers. We were told several times something would be scheduled, but nothing ever was. During the second leg of the journey (Lima to Buenos Aires), evidently several embarking guests came on board bearing a gastrointestinal ("GI") bug that spread quickly throughout the ship. We also found out from crew members that many of the sick passengers were told to isolate themselves in their cabins, but decided to disregard these orders, and further contaminated the ship. So for nearly the entire time of this segment we were subjected to "code red" procedures which limited access to many amenities. It was during this segment that we started missing ports. The first missed port was Iquique, Chile. Then Coquimbo, Chile. Then on the 8th or 9th we were told the ship had possibly picked up a fishing net in one of the pods, and that cruising speed would be effected. It was reported that we would not be going to the Amalia Glacier due to weather concerns. It was also reported a couple days later that we would not be going to the Falkland Islands due to weather concerns. However, in Montevideo, we met up with a ship that was paralleling our cruise route. It turns out that they were in the Falklands on the same day the Mariner was scheduled to be there and there were no weather related issues at all. Now the cruise really got interesting, and not in a good way. During the third segment (Buenos Aires to Rio) the GI bug continued to pop up and limit our access to amenities. Then in Santos, Brazil, we were informed the auxiliary generator had failed its regularly scheduled test, so we would be docked there until further notice. Due to that problem, we missed three additional Brazilian ports... Ilha Grande, Parati, and Buzios. Then the fourth segment (Rio to Miami) and missed yet another port, Devil's Island. We truly feel let down by the miscommunication, conflicting offers of credits, and the overall amount that Regent thinks is adequate compensation. We missed 8 ports or experiences out of a possible 47 which is over 17%. . Read Less
Sail Date January 2016
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences ... Read More
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences involved, we can't really blame Regent for any of them. Yes, there was a gastro-intestinal virus that came aboard in Lima and persisted until the end of the cruise, BUT we do not believe this was the fault of Regent. People were continuously advised to wash their hands frequently, and especially after using the bathroom, or before eating. However we witnessed loads of people who chose to disregard this advice. There were also people who decided to ignore quarantine orders and go off on tours, and we personally witnessed one "lovely" person actually grabbing a handful of lettuce from the salad bar with his bare hands instead of using the salad tongs provided ... and one wonders why the GI germs persisted. The crew worked long, hard hours scrubbing every hand rail, door knob, mah jongg tile, dining chair, etc. etc. etc. in an effort to combat the germs, and we really don't think they can be held responsible for the continued contagion. Several ports of call were cancelled. Disappointing to say the least, but I really don't think you can blame Mother Nature (read "swells") for this. There would have been many, many more complaints if people attempting to board the tenders were pitched into the ocean!!!! We had a wonderful cruise. Yes, there were cancelled ports of call, reduced levels of service (although always delivered with a smile and charm), and bad weather, but one cannot blame the cruise line for these circumstances. Traveling always involves a certain amount of risk, unknown developments, and surprise hiccups. If one is not willing to "roll with the punches" perhaps one would be better off staying at home. Read Less
Sail Date January 2016
Dining Inconsistent service "It's not my job" mentality Waiters talking back to customers Waiters not fully speaking English, although business conducted in English-a lot of pointing Quality of food was ... Read More
Dining Inconsistent service "It's not my job" mentality Waiters talking back to customers Waiters not fully speaking English, although business conducted in English-a lot of pointing Quality of food was terrible, lost weight Shore Excursions Disorganized, tedious and time consuming for bus tickets Tours-free and inconsistent, much better options available Pre-/post- cruises available to all classes of service, not as first advertised to suites only Entertainment -The same cruise director as 2003 and he was stale then! -Nothing remotely outstanding, as should be for "luxury" ships. -Not using staff to advantage, ie. Internet Manager teaching Lightroom; chef tours of Kitchen; bartenders Mixology classses, none available as on other ships Cabin -Small, compared to other ships Internet/Shops -Internet manager editing her own photos in Lightroom- they pay her for this? -Shops were stale, sold nothing. Ports Docked two hours from destination on three occasions. Precluded us from the 4 hour bus trip in one port Overall This ship is a shadow of itself. This was once a wonderful cruise line and both of us had high expectations of this cruise,very disappointing and, most definitely, not worth the money! Read Less
Sail Date January 2016
We are long time Regent guests and have been disappointed with our last few trips on the Mariner. We were afraid "Corporate Control" had taken over what had been a great vacation experience. This trip on the Voyager really ... Read More
We are long time Regent guests and have been disappointed with our last few trips on the Mariner. We were afraid "Corporate Control" had taken over what had been a great vacation experience. This trip on the Voyager really reassured us that all is well. We used Regent for our travel arrangements and it worked perfectly. We flew Emirates, which is so good and the airport pick up was quick and smooth. Departing the hotel in Singapore was well organized and quick. They staggered the departures every 20 minutes so there was no waiting to board the boat. Full marks to the chef. The food was very,very good and the fish was fresh and well prepared. The side trips were well organized and most trips had fewer than 25 people on the bus. The Smithsonian lectures were interesting and really brought us to speed on events in the countries we were visiting. I am really happy to write this review as my last two have not been so positive. Read Less
Sail Date January 2016
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much ... Read More
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much nicer. Yes, this ship is going into dry dock for improvements, but, the physical layout of the ship will not be improved. The good, staff is pretty good, although no-one tried to learn my name as they did on Crystal. But they were a good wait staff. Entertainment, hmm....not that great. Two nights of looking at staff for entertainment. We were polite though. Not good. Yes, the ship has a vibration problem, and everyone on the ship is tired of hearing about it from passengers. So, my cabin was good, my cabin attendant was good, and tours were awesome, as was the guest lecturer. I would suggest that everyone, research your cruise and ship lines. Understand that there are good things and not so good things about ships and cruising, and make an educated choice for your next trip. I personally had a good time on the ship because the staff wants to please you, and they do. But, if you compare this ship to other ships of the same size, unfortunately, this particular ship would not match up. Read Less
Sail Date January 2016
We have been sailing with Regent pretty regularly for over 10 years. They are expensive, no doubt, but we always felt like it was worth it. Until this year...! Apparently they have been purchased by NCL, and the new management seems ... Read More
We have been sailing with Regent pretty regularly for over 10 years. They are expensive, no doubt, but we always felt like it was worth it. Until this year...! Apparently they have been purchased by NCL, and the new management seems bound and determined to run Regent into ruin. The staff has been cut back. The ship has been poorly maintained; we had 2 major mechanical issues during our cruise, one of which resulted in our being stuck in a nowhere/nothing port for 4 days and missing 3 of the best ports on the itinerary. We were in a Seven Seas Suite, and the furniture on our balcony was falling apart! The food quality and freshness was lousy compared to prior cruises, as was the wine selections and alcohol choices. Shore excursions offered were not to Regent's usual standards and were poorly organized. My husband and I were able to talk to and get to know several of the crew and entertainers during our 33 days. The best crew members, those who have been with Regent for years and years, are planning on leaving at the end of their contract. All of the top notch entertainers that we talked to are fed up with management and will not be returning to Regent. What a shame! We were so disappointed!! Absolutely not worth the exorbitant rates they charge!!! Read Less
Sail Date January 2016
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of ... Read More
described as ultra luxury ? nothing of the sort and certainly much of the advertising for this cruise found misleading and thus apparently in violation of ABTA Code of Conduct Rule l. Ship in some respects appeared desperately in need of refurbishment now rather than in a year's time - seeming deficiencies in directions and control for life boat drill - bathrooms with black mould that came off in black streaks - ice machines with black mould report in CDC Sanitation Report 13th 2016 - poor hygiene in restaurants as also referred to in CDC report - language difficulties with junior staff and hence restaurant service slow even though ship not fully booked - tired table clothes, napkins badly ironed and hardly any flowers - restaurant food below standard with meat on occasion either cold, raw or well over-cooked - themed restaurants fully booked or available only by queuing before opening time - mismatch between restaurant opening times and tour times - staff evidently on fixed hours and clearing away well before closing times - some gym equipment not working - virus requiring Code Red declaration probably already on board when cruise started but no notification as highlighted in CDC report - Cod Red procedure was badly managed with poor communication between senior staff and both passengers and junior staff - no clear policy on laundry closing - length of time Code Red in force excessive, suggesting cleaning procedures ineffecive and there being an unknown underlying cause - tendering difficulties which would appear to be a regular problem possibly due to poor condition or out dated design of the tendering platforms and the Mariner having a tendency to roll even in calm waters - cancelled visit to Falklands (an anticipated cruise highlight) without any satisfactory explanation with that visit having apparently also been cancelled on two or the previous three relevant occasions - interestingly the Captain was heard to remark in effect "I am dammed if I go and dammed if I don't - many tours disappointing with long periods on buses trying to find something to look at - shuttle-bus transfers limited and in Matarani downright dangerous with people standing or sitting on the floor being driven fast round precarious hairpin bends - complaints to Destinations staff not responded to - in addition to the Falklands two other ports missed with Regent thereby saving significant amounts in port fees and tours which passengers had paid for up front and - then negative responses to requests for additional free Wifi in respect of the resulting unplanned extra sea days - mid cruise feed-back forms mostly ignored - end-of-cruise feed back forms sent out too late to be completed on board - letter of complaint taking 42 days for Regent to reply (thus breaking ABTA Rule 5) and even then with little attempt to address specific complaints and even less to address a follow up for the many things promised in brochures but not provided or fulfilled no compensation of any sort merely a miserly and time limited £720.00 gesture of good will as a discount off a future cruise booking You can keep Regent's expensive so called ultra luxury - there is lots better at a lower price elsewhere. Read Less
Sail Date January 2016
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough ... Read More
Looking forward to our trip of a lifetime turned into the trip from H___. After 3 days at sea, we got shut down by a stomach/diarrhea virus for the whole trip. Once we could not serve ourselves due to Code Red, there were not enough people to serve the passengers. Instead of putting individual salt and pepper packages out at a table, we had to sit and wait for servers to salt and pepper our food while our food got cold. The main breakfast/lunch restaurant food was basically the same everyday. Just average. The Compass Rose restaurant, food was just average. Beef was tough and chewy everywhere on the ship. In Prime 7 it was not “prime” beef. The specialty restaurants were better than the other restaurants. All restaurants had a problem with the food not coming out hot. Other cruise ships offer a casual dining area throughout the afternoon into the evening where you can obtain a sandwich for a quick dinner after you have been touring all day. You had this capability at the pool restaurant but it is closed after 4 pm and are forced to go to the main dining rooms for a long drawn out meal or sit in your room with marginal room service. In regards to our ports, some we wondered why we stopped there as there was nothing to see. The tours were marginal to say the least, the poorest tours we have been on while cruising. Towards the end of our trip we quit going on the tours we booked because of so many poor experiences. Iquique and Coquimbo were missed due to tender issues. This saved Regent money but cost us our experience which we have paid for. In Ushuia we were told we had nets in the engine, our next stop was the Falkland Islands, the highlight of the trip. Instead of fixing it there, we were told we had to miss two more ports, (a total of 4 now) and spend 4 days at sea. We wondered why Regent’s corporate office didn't arrange to fly some divers in to investigate the problem before we got to Ushuaia. It was determined at that time we were ok to run at a normal speed, yet we couldn’t we get to another port early, instead they drug out 4 days at sea. We were all seasoned travelers and understand the problems that can arise with travel. The problem is with how Regent handled the problems. Regent missed ports but no attempt was made to obtain additional ports of call or to procure an earlier arrival at the next port to get us off the ship. No attempt was made to provide any additional activities or entertainment by the cruise director to make our days more palatable at sea, now of which there were 10. We were on a constant code red due to intestinal illnesses. No attempt was made to make our life better such as no laundry charges (they shut the self serve laundry down), many of us packed less relying on the laundromat. This is an added cost to us. Our level of service was greatly diminished due to the extra disinfecting and lack of staff. The crew was inattentive to passengers, why try since we were all so unhappy? Missing ports saved fuel, docking expenses and tour expenses. At no time was there an attempt made to get us to the next port earlier even when it was a tender port, instead the captain slowed the ship down to 13 knots to poke along to our next destination. We have been on Tauck where a similar thing happened in Europe and they changed buses, dockage etc. to accommodate the guests and made the negative a positive. (By the way Tauck tours are awesome) We sent a letter to Regent and were offered $1000.00 on our next cruise. This is less than what was being offered on board if we booked another cruise. Our travel agent has quit referring customers to Regent after our experiences and treatment. Regent has been taken over by Norwegian Cruise lines and apparently has lost their ability to provide the quality and customer service they were known for. Read Less
Sail Date January 2016
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and ... Read More
My husband and I joined the Regent Seven Seas Mariner in Lima on 31st January 2016 – a 53 night cruise bound for Miami via Buenos Aires and Rio de Janeiro. Although we had booked a Concierge D level room this was a disappointment and noticeably smaller than the suites on the Voyager. Even the bathroom was much smaller. The ship is tired and in need of refurbishment which is scheduled for late 2017. We were bitterly disappointed in the first two legs of our cruise from Lima to Buenos Aires and Buenos Aires to Rio de Janeiro. Problems started soon after departing Lima when on-board gastroenteritis reached reportable levels and Code Red restrictions were enforced. This meant the public laundries were closed, there was no salt or pepper or other condiments left on the dining tables, you had to wait for an attendant to bring them by which time the food was cold, there were no nibbles with drinks and every surface was constantly damp because of extreme disinfectant being sprayed throughout the ship. The staff tried the best they could, but even their numbers were depleted because of illness, so they were under continuous pressure. These restrictions lasted most of the cruise so passengers felt that being charged even half the normal amount to have their laundry done by the ship was less than satisfactory. I choose cruises based on their itinerary and that was the main reason for choosing Regent. The advertised destinations including the Chilean Fjords, Punta Arenas, the Beagle Channel and the Falkland Islands, as well as the opportunity to swim and snorkel at some amazing destinations further North were what attracted me. What a letdown this was. Of the 20 different advertised ports, we missed 7 mostly because of perceived difficulty in launching tenders and one due to being quarantined because of shipboard illness. We were constantly being told there was a storm cell following us, but apart from a few days of overcast weather, we encountered no severe weather, rough seas or strong winds. There was never any difficulty walking around the ship hence why we missed so many ports remains a mystery. I would question the timing of the itinerary which meant the ship arrived in some ports in the afternoon when winds (and sea swell) are usually at their highest. I would also question why a captain would choose to pass through an area such as the Beagle Channel in the dark knowing that everyone on board wanted to see the sights in this picturesque area? We missed most of the Glaciers in this area because of poor timing. The Captain decided when leaving Ushuaia, two days prior to scheduled arrival that it would be too rough to tender in the Falkland Islands, so we limped up the East Coast to Punta Del Este at a sluggish 12 knots. We had 15 sea days instead of 8 making it more like a cheap relocation cruise than the luxury all-inclusive adventure exploring interesting new locations that we had paid for. The worst time was spent in the port of Santos, the largest port in Brazil. As mentioned by others, the ship’s emergency generator failed to operate during testing, so it took 4 days to locate and install a temporary emergency generator. During the remainder of the time in Santos we were confined to the ship because the first day we did an orientation tour of the town and were repeatedly told by the local guide how dangerous the town was and that it is unwise to walk around the area. It was impossible to spend any time on the balcony because of the unbearable noise emanating from the grain silos and train line directly opposite the wharf and swimming on board was out of the question because it rained the entire time. No additional tours or entertainment (apart from screening a couple of movies everyone had already seen) was organised, so it is impossible to overstate the frustration felt by people on board. As a result we missed out on 3 ports where swimming and snorkelling were to be highlights. The company has made an offer of a small amount of discount on a future cruise, but I’m afraid I have lost faith in Regent being able to deliver their advertised itinerary. Thankfully the final leg from Rio to Miami was an improvement even though shipboard illness persisted for about a week and we missed landing on Devil’s Island, another disappointment. The food on board the Mariner is well presented and often quite enjoyable however, there is little variation in the menu which rotates every 10 days or so. Breakfast also lacks variation. The specialty restaurants were good quality and the service on board was of a high standard but disrupted because of the illness. The regular cast of entertainers were extremely competent but the same shows were repeated on each leg of the cruise, alright if you were only doing one leg. Embarking was an easy process with lots of staff around to guide you, but arriving in Miami there was a long wait to disembark because of the port authorities (a common occurrence by all accounts). Best not to book transport too close to anticipated docking time. I would advise you not to rely too heavily on destinations when booking your cruise, otherwise you will be as disappointed as I was when you miss a lot of ports. Read Less
Sail Date January 2016
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken ... Read More
Lima to Buenos Aires. We were expecting a luxury all inclusive cruise, because this is what they advertise. We discovered that with this cruise line all inclusive means that you will get the worst land tours you can imagine, with broken down transport, guides that can't speak English, so in other words on this cruise you do not get what you pay for, the company clearly believes that providing its customers with the crapiest tours is ok. It also clearly thinks it's ok to allow you onto a boat that has a GI infection, already on board, and that it is not their fault that you get sick. Whilst all the while serving Luke warm food. The services are massively reduced during a code red, they seem to think that removing coffee from your cabin will stop the infection, that closing the laundry will help. Whilst continuing to serve Luke warm food. They offered us a 50% reduction on the ships laundry, when I explained to them that I had already paid for the use of a laundry onboard and that because they had closed it, the ship would now have to do my laundry free of charge, they agreed, whilst we were getting our laundry done foc they were charging other passengers the full rate!!! We complained throughout the trip, about the standard of the tours, the missed ports, apparently they have only been to the Falkland Islands once in the last 4 years, why is it on the itinerary? They have admitted that on our cruise that although they said that the weather was bad in the Falklands, so they couldn't go it turned out that it was actually ok so we could have gone! Instead because of a 'propeller problem' we limped at half speed 1450 nautical miles, and guess what the propeller apparently magically self-healed, so we missed the Falklands for no reason at all, gosh I wonder how much it saves the company not going to the Falklands ? We were told that someone would respond to our complaints, two months later I have received a letter saying sorry for the awful cruise but all we can offer you is £720 credit towards another one, what a joke will never go on another cruise again. We need to fight these idiots and get our money back no matter their terms and conditions these do not affect our consumer rights, and they should not be allowed to continue to get away with providing such an appalling product. Read Less
Sail Date January 2016
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was ... Read More
I had wanted to try one of the luxury cruise lines, after having sailed multiple time with Princess, Celebrity, RCCL, NCL, and others. This was our first try with Regent, and it was mixed. First, the good. Our stateroom was incredible. Even though it was a lower level veranda suite (#899) and at the very end of the hallway, it was huge, with a walk-in closet, bathroom with tub and shower, and plenty of room to lounge about. The bed was comfortable, although we did have to ask for better pillows. L'Occitane toiletries were wonderful. The refrigerator in the room was fully stocked when we boarded, but with selections we did not care for. But not to worry - our room steward, Jonell, was on top of everything, and had fulfilled our beverage requests within less than a day. He even managed to acquire a case of diet root beer (which is never available on ANY cruise ship!). In addition, there was a chilled bottle of champagne waiting, and bottles of both Baileys and a port wine were brought along with our other requests. Service on the ship was flawless. I think the word "no" must be banned from their vocabularies, as we were only told "no" a couple of times, and that was from the passenger services desk (asking for binoculars and for refunds for missed ports). All waiters were accommodating, even getting wines from other restaurants on request. As I said before, our room steward and his assistant were fabulous, and were able to find things the desk said were unavailable. The entertainers were even accommodating. We enjoyed dancing before dinner, and the band made the effort to learn the songs we'd requested. Ship personnel are encouraged to mix and mingle with passengers, so one gets to know both the other passengers and the staff, as much as you desire. No one was intrusive, but they were all friendly and available. The food was good quality, but did not vary much. Main courses changed daily, and rotated on a weekly schedule, but the supplementary courses did not change at all. There is no buffet at night, so the restaurants or room service are the only choices. One nice thing was that the menus for all restaurants are on the in-room TV all day, so you can at least see what's being offered. We had reserved the special dining venues (1 night at each) prior to boarding, but did not have much trouble adding nights as needed. The steaks were the best I have ever eaten anywhere. The wines were equally good, and included (which was dangerous for my diet). Included shore excursions were generally uninspired. Several were large bus tours, which were difficult to hear and see from. The smaller tours were better, generally, but the Tango Show in Buenos Aires was the absolute highlight, and was an included tour. Tours to lagoons to see wildlife would have been much better had I thought to bring binoculars. I generally book our excursions through non-ship sites, and found Regent's to be lacking overall. The entertainment on board was generally very good, and many were excellent. The lectures were variable, but we did thoroughly enjoy Terry Breen, who has quite a following on Regent ships. Production numbers were amazing, and the occasional comedian, musician, etc. were quite good. Now the disappointments - we had 4 tender ports, and missed 3 of them due to rough seas (2 ports) and a fishing net getting caught in our propeller (Falklands). The only tender port we actually made was in a protected cove so the seas did not affect it. The fishing net slowed us down so that we did not have time to get to the Falklands, and apparently there are no certified divers in the southern part of So. America. That was hugely disappointing. Sea days on Regent Mariner were boring. We had been accustomed to having so many options, it was difficult to fit them all in. The smaller Mariner offered primarily games (bridge, canasta, trivia) and a couple of lectures. A GI bug invaded the ship during our first week, and was quite persistent. Although I understand the need to follow CDC guidelines in order to wipe that bug out, the ship cancelled several things which did not make sense to us, and were never explained. For example, a wine tasting event was cancelled despite the fact that each participant had his/her own glassware and wines were poured by staff. The appetizers, which had been passed by waiters during the pre-dinner hour, were stopped altogether. The free laundromat for passengers was also shut and locked due to the illness. There may be an explanation for why this was necessary, but I never heard it. The poor quality shore excursions were the only other disappointment on our trip. Despite these negatives, we will give Regent 1 more try and see how they do next time. Read Less
Sail Date January 2016
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the ... Read More
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the stop in Malaysia. We were left with a lot of sea days and no "nirvana" The real reason they could not reschedule these stops was that it was Chinese New Year and no on was around to answer their calls.They should never have scheduled this trip at that time. The food was ordinary and service in the Compass Rose was very slow. They did not have enough crew on board. Only the Prime 7 had food worthy of Regent. The entertainment was unappealing. The cruise director seemed better suited for a Carnival cruise rather than Regent,.Their free trips spent more time on the bus than seeing sights. They did have 2 excellent lecturers. Since being taken over by Royal Carribean Regent is no longer a premier cruise line. Corners are being cut to save money. Not worth the money. Read Less
Sail Date February 2016
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, ... Read More
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid. 2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided. The worst was the attitude of the administrative staff. They most definitely had a "not my job, not my fault" attitude. Hey, things do go wrong on any vacation. But to have that kind of attitude just damages the reputation of the entire cruise line. The excursions/tours are obviously "managed" by the cruise line but carried out by local tour operators. When things did not go as planned, cruise staff simply could not even manage any type of empathic response (as in "I'm so sorry. Will definitely communicate that to corporate so that they are aware.") Instead, it was "Well, that really has nothing to do with the ship. THat's all controlled by the local tour operators" I won't go into detail about all the little things that went wrong, but the bottom line is that you pay a PREMIUM PRICE but get SUB-PAR SERVICE. Will try Crystal or Seabourn next time. Read Less
Sail Date February 2016
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