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197 Regent Seven Seas Cruise Reviews

Let me start by saying this was a very nice itinerary which is main reason we selected it. 9 nights vs. the typical 7 appealed to us. And we wanted to experience what is billed as "luxury, upscale" cruising. We had been to ... Read More
Let me start by saying this was a very nice itinerary which is main reason we selected it. 9 nights vs. the typical 7 appealed to us. And we wanted to experience what is billed as "luxury, upscale" cruising. We had been to Alaska previously on our own for 10 nights. Flew in to ANC, rented a car and drove up to Denali, down to Seward and everywhere in between. Stayed with locals in B&B's. Wonderful trip which at this point is best way to see Alaska--at your own pace on your feet. We so loved the first visit to Alaska, decided it was time to take a cruise througout this beautiful part of our country. I spent time reading previous reviews re. Regent generically and the 7 Seas Navigator specifically. They are spot on. The ship is showing her age, rear rooms shake, rattle and roll, as does the Prime 7 specialty restaurant and Deck 10 dining area. Our room was excellent motion wise--we had no issues. Service onboard in general is excellent. The people onboard are the crown jewel of Regent. Included premium liquors are indeed premium--single malts, Grey Goose, Wild Turkey, etc. Same for beer selection--anything you wanted, they offered at no addl. cost. Wines were very good--house white is Santa Magarita Pinot Grigio, reds were a bit lower quality but very drinkable. And the drinks did not skimp--you were poured a good drink every time. And as often as you dared. The biggest disappointment was dining. Much more limited selections at breakfast and lunch than we are accustomed to on Holland, Celebrity and Azamara. Several lunch cookouts were held by the pool. First was a hotdog and hamburger extravaganza--not elegant by any means. An Alaskan BBQ with king salmon followed couple of days later. That was excellent. Gave one true taste of Alaska's finest seafood items. The last day was a soup and stew variety presentation. Can't say much as stews seemed like amalgamation of many leftovers. We passed. The Prime 7 specialty restaurant was very disappointing. When a steak house has issues cooking beef and veal chops, can't make a decent shrimp cocktail, something is wrong. Both visits to Prime 7 meats were cooked improperly. Maitre'd was sympathetic but he does not cook. Compass Rose, the main dining room, is beautiful. Regrettably, the entrees were very small--we started ordering two meals each--and the quality was not equal to what we have experenced on other lines mentioned earlier. We are not dessert eaters--heavy emphasis on the heavy dessert menu. More emphasis on the entrees would make more sense. The deck 10 dining area-La Veranda-is buffet at breakfast and lunch. Breakfast was interesting as pancakes, french toast and waffles were all inedible. Again, maitre d was very disappointed and sympathetic. But he does not cook and could only offer alternatives. At that point, we just moved on to the rest of out day. Omelette's were very good, as was the fruit selection. In the evening deck 10 is converted to a sit down Italian restaurant. The menu is limited but quality was very good. Regrettably, no daily specials or changes in the menu for the entire trip meant two visits was enough. Lastly, the included shore excursions were well done. But many desirable excursions have a surcharge that in some cases equals what you would pay on another cruise line. In our estimation, the "all inclusive" Regent marketing is somewhat misleading. As an example, we visited Hoonah. Not much there except the locals have built the longest zip line in the world. If you want to try it, still costs over $100pp. That's not all-inclusive in our estimation. The included excursions would cost about $80-$100pp. on any other line. In summary, we did not see Regent's value proposition. For a modest room with small balcony, we paid $1388/day for this cruise. BTW, we usually take a suite on our cruises. If you subtract the cost we estimated generously at $700 per day for tips, beverages, excursions, meals, port charges, etc., the arithmetic for the room and transportation seems very high. Read Less
Sail Date July 2012
The Black Sea ports of call - Trabzon, Sochi, Sevastopol, Yalta, Odessa, Constanta and Istanbul - were the main reasons for choosing the cruise. The transfers from the London flights were fine (except at the end), and the registration on ... Read More
The Black Sea ports of call - Trabzon, Sochi, Sevastopol, Yalta, Odessa, Constanta and Istanbul - were the main reasons for choosing the cruise. The transfers from the London flights were fine (except at the end), and the registration on board was efficient. The cabin was fine (but not as nice as the one on the Princess cruise last year), and the public areas were really dull. The staff were mostly excellent and very attentive. Probably the real disappointment were the restaurants and the cuisine. We enjoyed the Compass Rose - good lighting, plenty of space, warm and inviting. La Veranda on the upper deck we found confusing: the entry by the kitchen door with staff crossing in front of passengers, clearing stations in the aisleways, small self-service buffet area, small outdoor seating area, same menu, no maiter d'hotel ever in evidence really let it down. We dined in Prime Seven with other passengers who were regulars on Regent. They sent their main courses back. My fillet steak was tough. We dined alone in Signatures and whilst the decor looked inviting, the evening time lighting was very poor and most un-romantic (more like a boardroom). The food was unappetising (my soup was over-salty) and the main course duck was insipid. The Maitresse d'hotel was most attentive and took my comments seriously. In-room dining had a fairly plain menu which was okay but not inspiring. It would have been nice to have had refreshing towels when returning to the ship after the shore excursions. The shore excursions were well organised but a couple of the guides were really quite rude. The guest speaker did not really address his subject and did not tell us anything much we did not already know. We do not gamble so did not 'donate' any money to the company. We did not use the internet cafe as we heard the downloads were very slow. We disembarked the ship at 08:30 in Istanbul and after a short city tour were taken with a number of other passengers to the airport for the flight to London. When it was our turn to check in, we were advised we were not on the British Airways lunchtime flight with everyone else, but on the evening flight and would therefore have to wait another four hours to check in (it was around 30C or 85F and airless in the terminal). We checked and there were seats available but we had to pay another U$150 to change each ticket. NB We met a couple from the UK who had only booked the cruise two weeks before it sailed and were on the lunchtime flight: we booked three months ahead with other passengers who were also on the lunchtime flight. I wrote to Regent who blamed the airline! Some of the passengers we spoke with on board said that they had had better cruises and certainly other cruise companies were more enjoyable. The advantage of Regent is the inclusive excursions, inclusive tips and inclusive beverages (for those who like to drink). Overall this was not enough to compensate and make it a great trip. Read Less
Sail Date July 2012
Ports & related excursions were by-in-large extremely poor. Don't go on this cruise if you are counting on wonderful shore experiences UNLESS you are prepared to go off on your own. A big mistake was taking the excursions. We ... Read More
Ports & related excursions were by-in-large extremely poor. Don't go on this cruise if you are counting on wonderful shore experiences UNLESS you are prepared to go off on your own. A big mistake was taking the excursions. We embarked from Buenos Aires; excellent nite at the Tango with outstanding dinner. Arranged by Regent so one A grade here, but extremely disorganized in getting folks on the right shuttle vans to the right venues. You'll need to be proactive to find your way. Next day boarding ship delayed by an explosion in the port which closed it down for 6 hrs. Sheraton Hotel was amazing in providing a wonderful buffet for about 500 people in less than 2 hrs. Next port was Montevideo - great walking tour but one could see more on your own with a good map. Oh, Regent provides absolutely NO MAPS - very strange, so come prepared with maps of the various ports in hand. Will be extremely helpful for you. And Regent does not do destination lectures prior to coming into ports and little good or reliable information in their publications the day before. So do your homework before traveling. Next port was Punta del Este - beautiful, upscale resort community. Tour fairly good; some guidance with a map or information from the tour guide would have been helpful to enhance the on-your-own lunch/shopping break. From hereon, everything went downhill. Next port was Rio Grande; we arrived on a Sunday and the whole town -- yes everything, including the churches after services -- were closed down. Oh, the supermarkets were open so you could buy coffee. Oceanographic museum was a cab ride away Be careful in Brasil with cabfares. Even with negotiating the fares upfront, the drivers still charge MORE upon arrival at your destination. BEWARE of this prevalent practice. Again, with a little more forward planning on the cruiseline's part and/or with more information, we could have had a much more enjoyable day doing something different, like just going to the beach. Port of Porto Belo ended up being the tour to nowhere. 1 1/2 hr standing at the port waiting for the morning tours to return (they were delayed because of weather), we finally boarded the tour bus; then 2 hrs on the bus to a cable car, which was closed down due to high winds when we got there (granted, no fault of Seven Seas); then no way to get over to the beach area (which was supposed to be beautiful); so re-boarded the bus to return to the ship. A little advance planning and communication between the venues and tour operators perhaps could have diverted an otherwise totally wasted day. Lack of information or wrong information given to passengers by the cruiseline was deplorable. I'm not alone in voicing this complaint. Everyone we spoke with felt this way. Next port was Santos. We took the 4-hr excursion "Highlights of Santos". Guide was extremely disorganized and, quite frankly, everyone wondered if she had any experience at all in escorting a group. The description of the tour was not the reality. We ended up going to an Orchid Museum (no orchids were in blown during the time we were there) with a corresponding zoo -- but most exhibits were under construction or closed down. This destination was not on the itinerary. Then we went to the Santos Football Club. Again, not on the tour description. We were rushed thru and most of us weren't interested in soccer anyway. No time to actually even see the stadium. Then onto the Coffee Museum, which was OK. Another "beware" - prices in the gift shop extremely high and one woman's credit card was charged $350 instead of $35 US and when she noticed it, the museum would not cancel the transaction. Again, very strange at an otherwise frequently visited tour site. (Upon calling her credit card company after returning to the ship, the charge was cancelled by the credit card company.) This excursion was long, boring, and much driving time on the bus. Overwhelming, passengers were disappointed. Next port was Ilha Grande, an ecological preserve; no tours. Take a boat taxi to one of the wonderful beaches and you'll have a nice day. Walks in the tropical rainforest not feasible in December due to the extremely high humidity; you'll drop from heat exhaustion. Ship does not provide any information about getting around the island, so again, prepare myself ahead of time. Next port was Buzios -- OK for shopping; take a trolley tour around the peninsula; beaches fabulous but you have to find your way to them. Next port was Rio and my traveling mate got sick, so didn't get a chance to see much of this wonderful city. Was at a local medical clinic most of the day. OK, so those are the ports. The ship itself: no lectures to speak of; only 2 by the same person over the 10 days. Delivery poor; content remedial at best; and at times the speaker was actual rude to the audience. Regent gets a D- for this aspect. Food: in Compass Rose sometimes an A; sometimes a C. Prime Restaurant: our steaks were supermarket ordinary. Didn't have a chance to try Signatures. LaTravena is a great bet. Service by all staff on the Regent was excellent throughout. Stateroom was very good, too. Balconies small but it's a small ship so to be expected. If you like to play the slots a bit on a cruise, it was just a funny place. Machines out of 1950; some worked; some didn't. Most had glitches. Puzzling why a ship would give up the space for a casino (even a small space) and not have new or at least working machines. Entertainment provided by Playbill was absolutely extraordinary. We were part of the Playbill tour. Amazing Broadway talent; excellent Playbill staff; extremely well organized. Lewis Black and many other well known Broadway names. Many of the performances were available to the whole ship. I'm sure many regular passengers did not realize that the star performances were there only because of the Playbill entertainment. Otherwise, the regular Regent Seven Seas singers & dancers were rather sad. Orchestra very talented and saved the day. Special performances, such as the acrobatic performers - great! -- and the guest violinists - great! In summary, there were some highlights, for sure, but the disappointments far outweighed the sterling moments. I'd advise staying away from these particular destinations; don't except a spectacular food experience on the Mariner, except they have an amazing pastry chef. Wines just OK, given the wonderful regions we were traveling through. Liquor is included in the price of the cruise and a good selection of high-end brands does flow freely. Overall, in speaking with many passenger, folks were disappointed in this cruise and many saying it was their last time with Seven Seas. I wouldn't go that far, but certainly would look for another itinerary and would only travel with the Playbill entertainment group. They were FABULOUS in every respect. Read Less
Sail Date December 2012
We are relatively new to cruising. We have been on Azamara, Holland America and Viking River. We were really excited about the "Tropics, Temples and Towers" cruise offered by Regent Seven Seas due to the itinerary and the ... Read More
We are relatively new to cruising. We have been on Azamara, Holland America and Viking River. We were really excited about the "Tropics, Temples and Towers" cruise offered by Regent Seven Seas due to the itinerary and the all-inclusive nature of the cruise line. We had heard great things about Regent, although I was concerned about some recent reviews I read on Cruise Critic about the decline of Regent. I wish I paid more attention to those critical reviews! A major attraction of the cruise was a three day pre-cruise land trip to the Taj Mahal. While it sounded like a great idea, Regent was clearly overwhelmed by the 440 people who signed up for the pre-cruise. Our hotel in Agra (ITC Mughal) was a disaster. It had no elevator for mobility impaired guests. A number of people lost electricity during their stay and we were given a filthy room and received no satisfaction from an insolent manager. We were told by the tour operator for Regent, Ventours, that it did not like to use this hotel because they had deteriorated do much. But they did use it and we suffered! Regent descriptions of the pre-tour were highly deceptive. A quote from the tour description of Day 2, as we depart Delhi, "Another highlight is the earliest surviving Islamic monument, The Qutb mosque..." One would expect we would see the mosque. No such luck. Fortunately we had hired a private guide to take us around Delhi the day before, or we would have seen nothing. Quote from Regent tour description: "In the late afternoon, depart to see the Taj Mahal, experiencing its changing hue at sunset." Once we arrived at the Taj we were told we had to leave by 4 PM to get back to the hotel for dinner. In fact the Taj closes at 5:30, so you could not be on the property at sunset. Unfortunately we began to question our decision to use Regent even before the cruise began. Much time was spent on buses driving from Delhi to Agra and Agra to Jaipur. The flight from Jaipur to Mumbai was late and we went directly from the Mumbai airport to the dock, seeing only what we drove by on the way to the ship. Another disappointment! Embarkation was quick and efficient. No lines. We had been used to introductory ship tours for new passengers to learn the layout of the ship, but this was not something Regent offered. While we were attracted by the inclusion of excursions in the cruise price, we discovered that was a huge mistake. Because the excursions are free, everyone signs up for them. There are 20-30 buses in every port taking 500-700 people out every day. With so many buses, the quality of the guides was very inconsistent. Two different buses on the same tour had very different experiences based upon their guides. In general the excursion descriptions were much more glamorous than the actual excursions. With a little attention by Regent management the quality of the excursions could be much improved. If you are used to booking your own excursions outside the cruise line, you will find Regent's excursions very disappointing. The ports we visited ranged from boring to interesting. The highlights were Cochin, Singapore and Borobudur in Semarang, Indonesia. Some of the other ports could have been more interesting with better guides or perhaps a different excursion. We also enjoyed our post-cruise stay in Bali, which we did NOT book through Regent. We did hear complaints on the flight home from some who booked Regent's Bali extension. If you do visit Bali, stay at a Komaneka property. We found them on TripAdvisor and we could not have had a nicer stay. The ship itself is one of the nicest we have been on. The cabins are wonderful; large, walk-in closet and large bathroom with tub and roomy shower. The three lounges on the ship are different sizes and well used for many functions during the cruise. The two level theatre is also nice. A major drawback is limited spa/fitness space. The exercise equipment was often busy and the group exercise room was too small and many classes ended up over subscribed. The locker room and related facilities were also much too small for the size ship. Overall we were disappointed in the food. It was not as good as any of our previous cruises and service was often poor. It took over 2 ½ hours to eat dinner in the main dining room, Compass Rose. My wife ordered a steak in Prime 7 "medium well" described on the menu as pink in the middle, to be served a blood rare steak. After sending it back it was returned at best "medium rare." But the biggest insult of the evening began when the waiter asked my wife where she bought her dress. OK, so that was a compliment, except he then asked "How much did it cost?" When my wife deferred answering he continued to repeat the question. This is fine service? During our first few days on the ship the dish I was served was not what I ordered at least four times. One time would be a mistake. Four times is a crew that does not care. There seemed to be an inconsistency in the training and quality of servers in the dining rooms. Some servers were great and others were mediocre. Overall it appears that management is not paying attention. While it is fine to require a dress code in the formal restaurants, there should be some place you can have a casual meal after a long day of touring. On most other ships, the buffet space would be used for that purpose. On the Voyager, the buffet becomes a sit-down Italian restaurant in the evening. While it can be a nice alternative to the main dining room, you lose the more casual dining option of many other ships. We had heard that Regent was not known for its entertainment. We can verify that. Our reference points are similar size ships at Azamara, so size is not the issue. Two different pianists in the first four nights, followed by a violinist demonstrate poor planning. The big shows were OK, with the Cirque show being quite good. We were also accustomed to a much more proactive cruise director who would warm up the audience before the shows and charge everyone up for the next day after the show. We witnessed no such enthusiasm from our cruise director. On two days, the projector failed during two enrichment lectures. The technical staff was unable to fix the problem, ending the enrichment lectures. One would think after the first day, management would have researched and fixed the problem. Based upon other cruises we have been on, we were surprised by the general lack of visibility of the General Manager and Cruise Director during the cruise. On seas days a number of activities were provided. The enrichment lectures from Terry Bishop were excellent. He has a humorous and enjoyable way of presenting information. The cooking and cocktail demonstrations were OK. One demonstration was on making sugar decorations. While interesting at first, it is not something that most of us will ever do. The highlight of the activities was bridge lessons from Lyde and Curt McReynolds. Lyde is outstanding. Her enthusiasm for the game is contagious and her teaching methods patient and engaging. We wished for more sea days so we could have more lessons! If you are interested in bridge and have the opportunity, take lessons with Lyde (based in Carmel, CA). The captain, John McNeil, was great. He was highly visible and engendered confidence in his abilities. He participated in many activities and mixed well with the passengers. He was clearly the bright spot in the management of the ship. We understand that 70-80% of the passengers were repeat Regent customers. Regent offers returning passengers many amenities that result in a very loyal following. We did hear complaints from a number of repeat passengers that this cruise was not indicative of Regent. We have no other reference point but this cruise. There is another review of this cruise on Cruise Critic. I suggest you make a list of all the problems cited by that reviewer during the cruise. While we had similar experiences the conclusion of the reviewer confounds me. How can a "luxury" cruise line run such a sloppy operation? You should carefully read other reviews who suggest that Regent is living on its past reputation. In conclusion, the ship itself is very nice, the food and entertainment are mediocre, service is inconsistent and the excursions leave much to be desired. Many of these problems are indicative of a management that is not paying attention to details. Based upon our previous cruises, Regent did not live up to our expectations. We will not be returning to Regent any time soon. Read Less
Sail Date December 2012
We embarked Voyager in Tianjin, China, a new cruise ship terminal which is extremely difficult to find if you are independent travellers. Check in was efficient and off we went to greet the numerous crew members we last saw in October ... Read More
We embarked Voyager in Tianjin, China, a new cruise ship terminal which is extremely difficult to find if you are independent travellers. Check in was efficient and off we went to greet the numerous crew members we last saw in October 2012. We were also delighted to meet old friends from previous cruises, so everything was set up for another great cruise. Our suite was 1005 which proved to be in a quiet and very convenient location. Our luggage arrived promptly and once our kit was stowed and our nest prepared for the next 16 nights we could relax. Our first indication that things would not go smoothly was delivered by Captain Gianmario, who explained that because of problems with the propulsion system we would not make Shanghai on schedule. To make matters worse, he also announced that to meet our schedule into Hong Kong we would be missing out our second port Xiamen (the only port on the whole cruise we had not been to before). The explanation given by the engineers was that the propulsion system did not like the cold water off the Chinese coast. I commented that Voyager managed its full cruising speed when we sailed up to the Arctic ice shelf and through an ice flow. No compensation was offered which was surprising as guests who had sailed from Sydney had been given compensation because of the propulsion issues which caused so much disruption with their cruise itinerary. Perhaps the waters off Australia were too warm for the propulsion system. The technical issues continued, but this time the problem was the capability of Axel the Executive Chef who was incapable of managing his kitchens. In an effort to deal with the issues three PCH executive chefs joined the ship in Hong Kong. Unfortunately, I did not meet them, as from day four of the cruise I contracted viral bronchitis and I stayed in my suite to avoid contact with other guests. However, my wife ate with either senior officers or friends whilst I was incapacitated. She reported back to me each evening, how she struggled to choose anything to eat from the Compass Rose menus and what was served was invariably cold. When I felt well enough I ventured to La Veranda for breakfast. The ship was virtually deserted as everyone was on tour. Even though it was only 09.30hrs, the buffet was virtually depleted and no one was making any attempt to replenish it. Lunch in La Veranda was equally as bad. Why had coleslaw, potatoe salad, tuna fish and fresh seafood all been removed from the offerings. When this was brought to the attention of Abraham (maitre'd), he went away to investigate and returned with absolutely no answers. On my way back to my suite I walked along deck 10 and noticed how many suites had the distinctive envelopes containing invoices for medical services. This really was a sick ship. In Ho Chi Minh City, Ray the cruise director, had arranged for local entertainers to come on board and present a very enjoyable music and dance show. During the show Franck, the General Manager enquired about my health. I told him I was shocked at the level of sickness there was on board. He stated that he was not aware of any substantial levels of illness aboard Voyager. As we have known Franck for ten years and have seen him come up through the ranks, we were disappointed that he insulted our intelligence. I suggested he tour the decks and see the number of medical bills attached to suite doors. Capt. John McNeil joined Voyager in Hong Kong and invited us to his table in Compass Rose. Like me he was surprised that our main course was intercepted by Abraham who decided that he could not present the meal to us as they fell well short of the standard he would accept. Perhaps Abraham should be promoted to executive chef as he appears to be the only one who has an eye for quality control. John asked the question how could the food have left the galley in the first instance. Needless to say he was very embarrassed and disappointed. On our day of embarkation we were having what was left in the buffet in La Veranda when Enzo the Snr. VP of F & B for PCH / Apollo, came over to say hello and enquire about our cruise. We naturally downloaded our experiences and his response was interesting. He could not understand how, with four exec. chefs on board that the food could be so bad. He suggested that in future we should sail on either of the two new Oceana cruise ships as they have reputations for culinary excellence. It was surprising that he should suggest we change our allegiance especially to ships whose senior executive chefs had been on Voyager and systematically failed to improve the quality, temperature or even the presentation of the cuisine served. We asked ourselves, are they seriously trying to down grade the Regent product and up sell the Oceana product which is perhaps delivering a higher profit ratio per guest for Apollo. We have never been so happy to leave a cruise ship, even the Seabourn Quest and that IS saying something. It is impossible to say at this stage if we will sail with Regent again. Perhaps we will wait for the Seven Seas Explorer to come into service in 2016, assuming the Italian government agree the financial package for the construction. Read Less
Sail Date March 2013
We started a our cruise in Beijing.China. Not a good start the night before when Regent was hosting our free night in the Peninsula Hotel Beijing with a social dinner in a special room where we could meet other guest s who would be ... Read More
We started a our cruise in Beijing.China. Not a good start the night before when Regent was hosting our free night in the Peninsula Hotel Beijing with a social dinner in a special room where we could meet other guest s who would be travelling with. Well, No Host from the ship turned up !!! Food was like a sub par meal you could get in a bad restaurant!!! Next we get on ship which was fine, suites always comfortable and clean and service there second to none. Staff wonderful. Restaurants on ship overall very disappointing . standard of food not good, when I spoke to the chef, was told that Head Office dictate the quality of food, steaks on the ship were uneatable sent back to the kitchen many times. Know for a fact, was not the best of quality having been in the Restaurant Business many years before. Fish was always overcooked, had to make sure they knew what to ask for when we wanted anything in the dining rooms!!!. Service in restaurants had been cut back staff had too many tables to cope with. Very often we had to wait 10/15 minutes to remove our dinner plates, we ended up walking out of the restaurants. We found having travelled before on both the sister ships that after they were sold, standards dropped and now after hearing the CEO of the company all they are looking for is the bottom line= meaning money money money. They do not care for the discerning traveller. how sad.!!!! We were on the ship for 78 nights.Think again about making a long travels with this line. Read Less
Sail Date March 2013
We were a small group all on anniversary sailings and thought it was good to buy RSSC since it included everything. Due to inclement weather, the cruise line skipped two tendering ports on a 10 sail! They offered no options, no alternates, ... Read More
We were a small group all on anniversary sailings and thought it was good to buy RSSC since it included everything. Due to inclement weather, the cruise line skipped two tendering ports on a 10 sail! They offered no options, no alternates, just sit in Civitavecchia and Livorno. The way they handled the situation was awful, almost everyone on board was furious. The front desk seemed bothered when we complained and treated us as though we had won the trip. The biggest problem with buying all inclusive and if you buy trip interruption, they will not give a value for the tours missed so it is challenging to get reimbursed for your loss. The price of the tours is built into the total cost and they should have offered something and cooperated with a claim, but they did not. So my recommendation is to sail on a comparable cruise line and buy the tours, if they don't take place, you get your money back. There were some good parts of the trip, the cabins are nice size and the bathrooms and closets are great. The ship could use some renovation but in pretty good shape but no WOW factors. They have added complimentary washers and dryers which was a good addition. The fine dining restaurants are excellent and the wait staff in those two areas were wonderful. The main dining area was OK, some nice presentations and a good variety of choices. There was a great variety of wine and no problem getting different types at any meal, the sommeliers were fabulous and they hosted a wonderful wine tasting. The spa and exercise facilities and staff were also great. Overall the rest of the crew and officers seemed as though they were missing enthusiasm. We had sailed on Regent before and noticed a sharp difference in attitude, at times we felt as though we were extras in a Zombie movie. The arrival back to the ship from Rome tours was very nice, most of the crew was outside greeting everyone with cold towels, refreshments and music. The on deck BBQ in Kotor was magical. They hired very good tour guides throughout. However, the disembarkation was terrible, one small van and a long hike to the terminal. Other cruise lines do a much better job and we were shocked at how poorly this was handled. Overall, would we sail on Regent again, we are leaning toward no. Read Less
Sail Date May 2013
My wife and I take a holiday every August to celebrate our anniversary and decompress from an otherwise stressful existence. We are fairly well traveled and prefer to stay in high end hotels frequently using Relais and Chateaux as well as ... Read More
My wife and I take a holiday every August to celebrate our anniversary and decompress from an otherwise stressful existence. We are fairly well traveled and prefer to stay in high end hotels frequently using Relais and Chateaux as well as Leading hotels... We have sailed on Silversea as well as Cunard in the past although we are not avid cruisers and generally prefer to string several unique hotels together and "wander" at our own pace. We set up our own excursions with private guides or rental cars at the port. (were really not the 40 passenger bus type). On one port we booked a "choice" excursion but more on that later. This ship seems to have been reviewed many times so i'll skip the in depth physical description and give my overall impression. We booked this cruise on the suggestion of our travel agent who described Regent as on par with Silversea which I would disagree with on almost every point. While I don't think there is a truly 5 star 5 diamond Michelin 3 star experience at sea short of a private yacht charter. In hotel terms I was hoping for a ritz carlton rather than a Relais what I got was an airport Marriott. Very clean and efficient; everything that was needed was provided but it was in no way a high end experience. We were in Europe and took this cruise as part of a larger holiday so we had been in Denmark at the Falsled Kro property south of Odense (I would highly recommend) we drove into the city Sunday morning and boarded the ship at 12:30pm and were herded into the ships theatre where we sat for 20min waiting on the check in clerks to discover how to use the computer system (presumably they do this every week right??) One interesting side note was that the cruise director (a former child star of some sort) was participating in a reality TV show so for the first few hours there was a film crew onboard... not welcome or particularly high end in any capacity.... After getting our suite key we were told that the housekeepers had not managed to clean the room quite yet and we could sit in the theatre or there was a buffet at the pool. Not being much on buffet dining but wanting to see the ship we chose to wander about and were "caught" on the 7th floor and asked to go to the pool deck or theatre... a bit like boarding school but alas we went up to the pool where we did get a first hand look at the film crew circulating about.... Once we were allowed to go to our room around 330 we found it to be a little dated but clean and efficient... we were in a "penthouse suite" although it was not a large size somewhere in the neighborhood of 350sq feet all in. The room had a nice closet and a workable bathroom. Our butler came and introduced himself and was very helpful and many times during our stay. In my opinion I would skip the cost and hassle of getting a table in one of the special restaurants... as far a haute french cuisine goes the signature restaurant falls short... we found dishes to be tasty but service was very slow both nights we tried it... the one night we ate in the compass rose room (the standard dinning room) we found service to be prompt and there was the ability to order dishes from the other places and have them served in the compass rose... We did not attend any of the performances offered in the theatre so we cant really comment on the quality or variety although they did seem to offer something every evening. We did stop in the cigar bar although I would recommend bringing your own supply if you are a true cigar enthusiast as the selection provided is quite pricy and not stored in optimal conditions... the bar tender in the lounge was very friendly although he was stretched between working the cigar bar and the other lounge bar across the hall making for very slow service... On every stop but one we booked our own private tours choosing not to use the "included" tours offered through the company... most of the included tours consisted of mainly tour bus type trips with very little in depth exploration.... there were several small group tours offered but most were a 150-300.00pp extra cost... cheaper than a private excursion but not exactly all inclusive... We had one problem on the ship which revolved around the restaurant mixing up a dish and serving my wife soup with a shell fish base (she is allergic and the wait staff were informed of the allergy) needless to say she got very and we missed a day at port as a result... no apologies from anyone or even a recognition that she was ill or a request to see if they could help.... All in all I would say that this is a 3.5 to 4 star vacation experience at best... yes there is ample food and booze included if you prefer rail drinks and blandish meat and potato american steak house sort of food. Once you venture into specialty restaurants and decent wine your spending extra money at the same rate you would on any other ship so what is the relative value of the extra few thousand in fair? Dito for the tours they are mostly mass produced bus trip sort of affairs and if you start to book unique experiences then your going to pay for it the same way you would on any other boat... Read Less
Sail Date July 2013
Baroque Bliss - Seven Seas Mariner, 23-29 August 2013 My wife & I chose this our 25th cruise but our first six star cruise to celebrate our Ruby wedding anniversary & her 60th birthday but wish we hadn't bothered & were ... Read More
Baroque Bliss - Seven Seas Mariner, 23-29 August 2013 My wife & I chose this our 25th cruise but our first six star cruise to celebrate our Ruby wedding anniversary & her 60th birthday but wish we hadn't bothered & were left bitterly disappointed. The ship is tired & fatigued & badly in need of a refit with stained carpets in public areas. Our cabin, whist spacious, had chipped wooden cabinetry, drawers that wouldn't shut properly, a faulty light & shower, a hard to open balcony door with very poor furniture. The food presentation in general is institutional & bland. Service at times was very poor with a long wait for a table, poor quality meat, warm food served on cold plates, hot plates with the salad at lunchtime and incorrect orders being served. At 8 pm one evening the gents toilet opposite the reception desk had no soap in the dispensers. Despite reporting this twice they remained empty all evening. In all our years of cruising we have never been on a ship delayed by "technical faults". Mariner managed two that week including a four hour delay into our final port with the knock on consequences for passengers' onward journeys. There was a terrible lack of communication between the ships management team and the passengers regarding the reason and consequences of the late arrival. We have of course complained to Regent Seven Seas outlining all our concerns & disappointments but the response we received mirrored our onboard experience, got your money, not all that bothered! We expected a six star experience but were sold very short & feel we have made a very expensive mistake. We would recommend Celebrity or Azamara who can both do it far better than Regent Seven Seas.   Read Less
Sail Date August 2013
Our cabin was spacious,the bathrooms and closets are good size. The route was fantastic with enough stop time at each port to explorer and have a good time. The ship is old and need some renovation it is however in a good shape but no WOW ... Read More
Our cabin was spacious,the bathrooms and closets are good size. The route was fantastic with enough stop time at each port to explorer and have a good time. The ship is old and need some renovation it is however in a good shape but no WOW factors. Most of the carpet is old, stained and need to be replaced. The complimentary washers and dryers was a nice touch. Temperature is kept very cold in most of the ship and in middle of summer, most women had their sweaters on. Complaining to staff about the temperature did not help.Our first dinner was at the Signature restaurant, it was kept so cold that we couldn't enjoy our meal. Prime 7 restaurant was however kept at normal temperature and food was superb! and service was excellent. We also went to Compass Rose restaurant 3 times, first 2 times, we got good food and service, the third night service was slow and food was tasteless. The excursions are handled/managed poorly. They get everybody out in the bottom of the ship and you have to wait in long lines to get numbers and assignment. This is the worst experience I have had in terms of getting on any excursion. They could easily assigned different time to different activities to prevent the bottle neck and the chaos. I am not impressed with the entertainment, I have seen much better in Celebrity or even Carnival ships. House keeping is fantastic, our butler and the 2 guys that maintain our room do a great job.Fresh linen every day. Overall when I compare this experience with the 2 cruises I took with the Celebrity Cruise line, I must say with Celebrity, we got better experience for a lot less money. Read Less
Sail Date August 2013
Prior to boarding the ship, a Regent representative offered us a City Tour of Copenhagen. We took the tour, however the speaker system on the lower level of the bus was inoperative, and none of us on the lower level heard the tour guide ... Read More
Prior to boarding the ship, a Regent representative offered us a City Tour of Copenhagen. We took the tour, however the speaker system on the lower level of the bus was inoperative, and none of us on the lower level heard the tour guide throughout the 2+ hour tour. When the tour guide was informed that the speaker system was not operating, his response was that there was nothing he could do to fix it. When we got on board the ship, we informed the guest relations folks on deck 5 that the tour was totally unsatisfactory. Their response was that they don't conduct the tours, and there was nothing they could do about it. When we got to our suite, it left quite a bit to be desired. The floor was warped, the carpet was stained, several ceiling tiles were discolored, and there was a chunk of tile about the size of a deck of playing cards that had been broken from the bathroom counter top and was very haphazardly glued back. It took three days to get it glued back more properly. We were aware that the Voyager was going in for overhaul in October -- it really needs the overhaul. The meals were only fair. My wife ordered a lobster one of our first nights, and it was overcooked and rubbery. We skipped supper two nights in a row because the food just was not that good. The ports of call and the excursions were very nice, especially Tallinn, Estonia and St Petersburg, Russia (they were sprucing up the entire city getting ready for the G-20 conference). For the Berlin excursion, they took us to a shopping mall food court for lunch. The maid and butler were both very good, efficient, and polite. The people working at Destination Services on the 5th deck were quite rude and curt. After the cruise, we received a token response letter from the Regent Guest Relations Administrator. Read Less
Sail Date August 2013
Having done 20+ cruises before, this was a first time trying a luxury level of cruise, at a huge premium. We were expecting to be pampered and have staff attending to our needs at all times ... boy, did they fall down on the job. We did a ... Read More
Having done 20+ cruises before, this was a first time trying a luxury level of cruise, at a huge premium. We were expecting to be pampered and have staff attending to our needs at all times ... boy, did they fall down on the job. We did a Celebrity Constellation cruise right after the Regent cruise (back-to-back); both were 12 nights and both in the same part of the world. We did not take Regent's air nor hotel night before the cruise, so the price paid for cruise only can be compared, both with verandas (Concierge Class in Celebrity).Regent cost almost exactly 3x the price. For that, we got a much bigger (and nicer) suite, open bar for standard drinks and shore excursions. What we didn't get was quality or even adequate service, consistent quality food, good wines (only border line acceptable or worse), quality bar drinks (bad mixology), good espresso drinks, good entertainment or a holiday experience. For about $600 on Celebrity, you get a standard drinks package which provides BETTER wines, better mixology and way better espresso drinks. Heck, our all-inclusive Celebrity Xpedition cruise last year in the Galapagos was way more fantastic for service, attention to the guests and even just the fun factor on a very non-luxury cruise ship. Bottom line, we did not get anywhere close to the value we expected paying 3x the price over Celebrity as a baseline comparison. The crew were terrible (worse than any others we've experienced) in understanding English properly/adequately, or even just performing to provide coffee, deliver a menu, pour water, what have you. They all seem to be very busy like bees buzzing but not really serving the customers ... never mind about the wrong orders, or slow orders and missed stuff. After 2 1/2 days, we totally gave up on the main dining room because of poor service and mediocre food and stuck with the 3 specialty restaurants (if we could get a reservation, but at least 1 did not require reservations, Sette Mare, so that was always an option). The senior management tried hard to make up for the poor service and various problems, but they could only do so much. The steakhouse Prime 7 was the best place to eat, with Sette Mare 2nd best. It really bothered me that a wine list could not be had in order to choose some wine, except for the pay premium wines (no problem there to get a wine list). They always pushed the featured wines of the day (1 red and 1 wine). I only drink red wine, and the red was always sub par/border line drinkable. To get anything else, they had to leave the restaurant to get it and of course I had to dream up what else I might want to drink, such as a Malbec, or a Cabernet from such and such a place (maybe), a Pinot Noire perhaps from somewhere else ... but I had to make the suggestions. Their sommeliers are a joke as they are only trained on the wines carried on board, they are not properly trained/experienced sommeliers. This was truly frustrating and upsetting how this worked on a "luxury" cruise ship. Their mixed drinks were also terrible, i.e. poor mixology even for a rum punch or other basic drinks ... especially their mojitos which I tried several times. (When I switched to Celebrity cruise after Regent, it was a relief to get proper mixed drinks and decent wines without paying a premium.) The in-house entertainers (dancers/singers) are young 20 year old amateurs and they perform double duty running events for the cruise director. The in-house aerialists (a man & a women) were quite good but only seen about 3 times during the cruise. The brought-in feature entertainers were much better but only used about half the evenings, otherwise only in-house entertainers or no show at all. The house show band was not that good (passable) - seemed to play as individuals rather than together as one. Generally speaking, the ship seemed like a ghost ship ... where was everybody? Other than dinner time and show time in the theatre, it was hard to find people. And generally, there isn't much to do ... not much on the agenda on board. It is so quiet ... not even music around the pool. If you like to do very little and not see too many people at all, this is the cruise line for you (if you don't mind paying a huge premium for passable food, wine, bar and poor service). TV choices were poor and minimal for English language (pretty much News & sports only). Some of the ship's channels had the same program running non-stop for 12 days (pretty annoying). The TV remotes were rather awkward to use and had to be pointed to a box above and to the right of the TV (rather than at the TV itself). The only good thing here was free in-room movies, of which there was something like 169 choices ... way too many to go through. The TV picture quality on these flat screens was not that good, surprisingly. Room steward was OK but nothing to rave about. Never offered bar setup (eventually I asked for something)nor did he replace used drink/wine glasses. When I called for assistance one evening around 10 pm, the phone system sent a page to whomever was on call, but did not receive any response - how great is that! As a separate issue, my wife got terribly sick after the 1st night's evening meal because they had slipped some apple into the desert even though we told the special meals captain (or whatever he was called) that she had allergy to gluten and apples and he promised to communicate this to the wait staff. When I returned to the restaurant to challenge what they had served her that evening, we deduced that it must have been apple instead of gluten that she consumed ... but with this knowledge that they screwed up, there was no one there to make sure she was alright (no inquiries or anything) nor any attempt to make up for it somehow. She was sick the whole night until early morning and obviously this had a terrible impact on the next day, which was our first port of call (Santorini). We made the best of it without their help. We feel this was a terrible mistake to waste so much money on this "luxury" cruise and highly recommend to stick with other using premium cruise lines such as Celebrity or Azamara and just pay for the drinks and tours you want either a la carte or with an add-on package. Regent is way over priced for an inferior product overall (on many levels). What's good: The suites are fantastic; the ship design is nice; a good size pool; very few children (like 2); spa services; restaurant senior management & senior staff desire to satisfy & serve (to overcome the shortcomings of regular staff); Prime 7 and Sette Mare restaurants What's passable: shore excursions (some good, some not so good), food overall, Signatures restaurant, room steward What's not good: most everything else! ... bar, wine, activities, shows, atmosphere, port disembarkation, restaurant servers, activity staff (the entertainers), shop attendants, bartenders, coffee (especially espresso) Read Less
Sail Date September 2013
This is a brief recap of my assessment of the aforementioned cruise on the Voyager that started on October 6, 2013 and ended October 13, 2013. 1. The crew and staff were very professional and provided excellent service. They appeared to ... Read More
This is a brief recap of my assessment of the aforementioned cruise on the Voyager that started on October 6, 2013 and ended October 13, 2013. 1. The crew and staff were very professional and provided excellent service. They appeared to take ownership of the cruise and displayed a desire to ensure all passengers were pleased, as though each crew member was responsible for the satisfaction of the passengers. Very commendable. 2. The food was quite good at all venues, including the specialty restaurants. 3. The room service provided by our butler and steward was good. 4. The condition of our suite was quite disappointing. The furniture was tired looking. The condition of the lanai furniture (padded seats) was deplorable (stains and dirt). I found screws that were loose on the hinges of the lavette bathroom door. 5. The most disconcerting issue was the foul smell (sewage) coming from the main shower and lavette toilet in our suite. Both the butler and steward were alerted of this situation twice and attempted to resolve it to no avail. We talked to other passengers who voiced similar experience. 6. The wireless internet system on the ship is sub-standard. When I cruise, it is essential that I am able to conduct business via the internet. All week long I had difficulty maintaining connection and/or the connection speed was agonizingly slow. This was reported to the ship's General Manager who did follow-through and alerted the Internet Manager who left a voice message giving some "helpful hints”. The problems of connecting from the suite were never remedied. 7. The Cruise Director was acceptable but certainly nothing out of the ordinary. In my estimation, he did very little to invigorate the guests. 8. The entertainment on board was quite good. My wife and I attended each show and were impressed with the level of talent. 9. The carpeting in the public areas of the ship was in horrible condition. There were stains just about everywhere you looked. 10. The side tours were adequate at best. 11. The embarkation and disembarkation process was well coordinated and very efficient. My wife and I have been on a number of cruises from which we are able to draw comparisons. Though we understand the Voyager was destined for refurbishment at the end of our cruise, the experience with Regent Seven Seas would have been greatly enhanced if we had not encountered the aforementioned problems and in particular, the repulsive smell that prevailed in the suite. A more responsible cruise line would have closed the suite to passengers until such time as the problems were resolved. I am sure the folks who preceded us in cabin 916 experienced the same problems. Not a good way to run a business, especially a cruise line. Like good restaurants, there are plenty of good cruise lines and ships to choose from. There may be no "perfect cruise” but unfortunately our experience with Regent Seven Seas did not match our expectations.   Read Less
Sail Date October 2013
We cruised the Mediterranean last week our fifth Regent cruise and could not be more disappointed. The food was well below the standard of a four star restaurant and the service was worse. Breakfast in the veranda was so bad that often we ... Read More
We cruised the Mediterranean last week our fifth Regent cruise and could not be more disappointed. The food was well below the standard of a four star restaurant and the service was worse. Breakfast in the veranda was so bad that often we left without having received hot water for our own tea bags. It seemed too much trouble for the miserable staff to make us espresso coffee and we were never offered water. It was also obvious that they have cut back on the variety of food available. It seemed that once serving dishes were empty they were left that way. There was definitely less choice of breads with no French type bread to slice ourselves. The hot food was of a quality served in a canteen. We sought refuge in coffee connections for a mid morning snack to find a distinct lack of edible pastries but masses of cheap boring cookies. On Seabourne the coffee shop is full of tasty treats which they will bag up for you to takeaway. At the pool bar we had to return burger and chips which were not just cold but stone cold. Lunch in the Veranda was such a disappointment. The quality fish and chips they once served has been replaced by warm oven chips and a soggy tasteless piece of fish in batter. I waited fifteen minutes for tartar sauce and then threw the lot away . When I told the chef he ignored me! Gone are the tempting plates of fresh sea food. The roast lamb was so raw it could have been revived had there been a vet on board! The desserts were very poor. I remember them being so good in the past that I would often have two this time I avoided them The menus in the evening do not seem to have changed in the last three years and are boring. The steaks were poor and the service worse. Both Prime Sevenn and Signatures fell far below standard and it was only in Compass Rose where we managed to findnd some good food and service but even that menu has become stale. They need a new executive chef to brighten things up and improve quality. No one seems to take pride in the food and service on this ship. We had a similar experience on this ship last January when cruising from Sydney to Singapore and decided to give the ship one more chance choosing Regent over Seabourne which would have been cheaper. We have loved and raved about Regent since we started cruising but would be loathe to recommend it to anyone. We have commented many times on the poor entertainment. It is dated and boring. The dancers do not join in with the guests and party unlike on Seabourne where even the officers came down to the bar and almost the dance floor. The dancing on Regent is on too late and trying to get anyone moving to the Regent Signature orchestra is impossible. We rarely saw Paul the Cruise Director and if we did he was ineffectual and not up to the job. We were also dismayed on the day of disembarkation to be woken by the maid at 710am so she could collect the fruit! What an intrusion. We were not due out of the cabin until 8 am and might have wanted to take the fruit to the airport. I think she was looking for tips which made me feel very uncomfortable let alone the fact I was still in bed at the time! We did our first Seabourne earlier this year and had a really great time with quality food and great dancing parties. We have booked Silversea for next year and also have a free Regent cruise on the Mariner as a result of horrendous problems on Voyager last January. We are very grateful to Regent for that but it will probably be the last time we cruise with them. Read Less
Sail Date October 2013
We chose this trip because the itinerary was very unusual. It started in Miami, continued to the Caribbean, sailed on to the Amazon River in Brazil and then back through the Caribbean and ended in Miami. The Navigator is a small intimate ... Read More
We chose this trip because the itinerary was very unusual. It started in Miami, continued to the Caribbean, sailed on to the Amazon River in Brazil and then back through the Caribbean and ended in Miami. The Navigator is a small intimate ship where it's easy to make friends. The guests were mainly in their 60s. The ports were fascinating and the shore excursions that were included in the fare were of high quality. We were looking for strenuous exercise and on this itinerary it was possible. The entertainment was just as excellent as any show in Las Vegas but the dance band was really disappointing. My husband and I like to dance every evening and the band, maybe because of boredom, preferred to play jazz or Latin American music instead of appropriate dance music. Our cabin was the largest one we have ever had. We loved the walk-in closet and the large efficient washroom. The balcony was a waste because it was too hot, too cold or too windy to spend a lot of time outside. We were kept busy during the sea days with bridge lessons, lectures and cooking classes. The free internet was a real perk. However the free alcohol was lost on us. Don't take a cabin in the rear of the boat because it's very bumpy because of the engine. The Reception learned our names quickly and we were impressed with how quickly any concerns were handled. The Cruise Director also catered to every request. Our biggest disappointment was the quality of the food and the service in every dining room except Prime Seven. We had expected excellent cuisine and service but it didn't happen. Sometimes it was difficult to get a cup of coffee, or have the dishes removed before the next course. We had a wonderful experience but the trip was too long and we would not go on another Regent cruise because of the lack of quality in the food and service.   Read Less
Sail Date November 2013
Sadly, that's what this cruise turned out to be. We have cruised with Regent previously - our last cruise was from Mumbai to Bali in December 2012. That cruise rated a 9 out of a 10 for us. However, our cruise in 2013 from Istanbul to ... Read More
Sadly, that's what this cruise turned out to be. We have cruised with Regent previously - our last cruise was from Mumbai to Bali in December 2012. That cruise rated a 9 out of a 10 for us. However, our cruise in 2013 from Istanbul to Dubai did not come close to living up to expectations. At best, the onboard experience was a 5. There were several very disappointing aspects to this cruise, however, the most important was the inequality of pricing. We booked our cruise nearly a year in advance at Regent's brochure rate. This was a big mistake because our cruise was hugely discounted (not on Regent's website, however) once final payment was due. We found out in August that Regent was offering huge discounts - nearly $4000 per person less than what we paid for the same suite, that also included air fare. We also found out, while aboard the vessel, that apparently Regent incurred many cancellations due to the itinerary of our cruise and "sold out" the remaining suites in the UK because, we were told, it's easy to fly from the UK to Istanbul to board the ship. Apparently, suites were sold at 100-150 British Pounds per person per day. We also were told aboard the ship that some of these passengers went to book a future cruise and had no idea of the normal pricing Regent charges. What Regent did was take their loyal passengers who paid full price, and threw them together with people who should not have been cruising with Regent because they had no idea of the quality of the line and what they were getting into - many didn't follow the required dress code in the public areas after 6, several became rowdy and drunk to the point of being unable to walk. With regard to inclusive wines, some are good and most are mediocre. There is a huge push to have the "red or white" offering of the evening and if you ask for any other inclusive wine, displeasure became apparent. Having said that, the staff is very polite otherwise and tried their best. The service in the Compass Rose rated from excellent to extremely poor. But we do not fault the waiters because we felt they were doing their best under the circumstances - they were either poorly trained or over-burdened. This was a full ship. Sadly, the service was not consistent in the Compass Rose. The food also was inconsistent in quality and preparation in the Compass Rose. The Veranda Cafe at lunch was always excellent with great service no matter how busy they becomes. Prime 7 was excellent. Entertainment aboard was superb, with particular kudos to the singers and dancers. Enrichment was informative on the subject of the area in which we were traveling, but delivery was quite dull. We could not really understand why quite a large part of the enrichment program was dedicated to the space program while we were traveling through the Middle East. Shore excursions, for the most part were interesting and well-organized. Petra was outstanding and was the highlight of this 21-day cruise. Actually, we had visited some of the ports previously, and were happy to visit new ports, though some were more interesting than others which is normal. One cannot expect to be mesmerized by every port of call. The shore-ex people onboard did a good job in the organization department and things seemed to run smoothly with regard to our tours. Finally, in closing, I would like to add that when we boarded and entered our suite I noted immediately that about a foot of the dust ruffle on the bed was torn and hanging out from where the mattress meets the frame. This was corrected immediately. However, several of the clips that hold the sheers and drapes to the rods were missing so huge loops of sheer and drape were hanging out. In 21 days this was not corrected. There were what appeared to be food splatters on the drape between the sitting area and the sleeping area. The woodwork was quite scuffed. (Regent should be aware of an excellent product "Restore-A-Finish" that would do wonders on a worn wood finish in a hurry with little effort and no expertise required.) Clearly the previous attention to detail is lacking and cuts are being made that affect the onboard quality Regent was known for. In closing it is not a secret that the top management within Regent changed a year ago. The quality of the line, as far as we are concerned, has declined and we hope corrections will be made for the future. We will take a "wait and see" attitude before we book with Regent again.   Read Less
Sail Date November 2013
Regent Seven Seas Mariner cruise starting 12/20/13 General Notes Cruising in South America and particularly in Brazil in December is very taxing...it is their summer and it can be very HOT. While we were in Rio de Janeiro the temperature ... Read More
Regent Seven Seas Mariner cruise starting 12/20/13 General Notes Cruising in South America and particularly in Brazil in December is very taxing...it is their summer and it can be very HOT. While we were in Rio de Janeiro the temperature was 94 at night to 102 each day. Also, beach ports like Ihla Grande do not have air conditioned shops so even shopping because a real sweat (pun intended). If we ever return it will be in their winter, our summer, when the weather is in the 70s and 80s. Regent is for wealthy, older people who love to eat and drink and are more into the luxury cruise experience than the travel experience. If you are into excellent beef items you will love this cruise. If you are into fish and chicken your experience will not be so positive. The quality of the tours varied by location. The best one we took was one for which we paid a handsome extra price in Sao Palo. One more thing our Regency Cruise Consultant, Sonda Coda, while helpful in most areas was misinformed about the evening dress code on the ship. Whereas, she told us the dress code including New Year’s Eve was elegant casual, for the most part that did not accurately describe how most of the passengers dressed which was cocktail/semi-formal for women and sport coats and suits with dress shirts and ties for the men. The difference between what we were told and the actual was most annoying because when traveling once you pack you are stuck no matter what else you might have in your closet at home. From what we saw the Regency clientele is a group who is into dressing for dinner. Also be aware on nights where you elect to share a table and end up at a table for 6, count on a 3 hour dinner whether in the Compass Rose, main dr, or a specialty restaurant. Arrived in Buenos Aires a day early in order to have three days to explore the city. Thanks to poor planning by the cruise line day 2, our first full day in BA was a waste. The hotel Emperador, chosen by the cruise line, would neither allow late checkout, provide a security box outside the room, nor give guests a secure place to story carry-on luggage should they decide to spend the day sightseeing before going to the ship. Transportation options provided by the ship meant leaving the hotel either at 12:15 or 12:30pm in order to check in and kill the afternoon on the ship first eating lunch because cabins were not ready until 2:30pm so no place to stash hand luggage. Then despite the ship overnighting in BA passengers were told there was a mandatory fire drill at 5:15pm. This and the fact that to leave the port required a shuttle to the outer terminal still many blocks from the Main Street made afternoon sightseeing impossible. Since many of us made the journey here to see the sights, not simply to cruise, Regency should have provided a way to either watch over passengers hand luggage at the hotel and provide shuttle service to the ship mid-late afternoon or offered a sightseeing tour on which passengers could load their hand luggage upon check out then spend 4-6 hours seeing the sights of BA before being whisked to the ship. Upon arrival, Regency's local travel agency was offering tours for sale on the date of arrival in BA. With all the communication we received from Regency prior to departure it would have been nice to have had these as options.....as previously stated NO tours were offered on the day of embarkation, making our first full day in BA a waste of time! All in all our first two days were very frustrating. Fortunately the tango master class and tango show tours offered by the ship on day 3 were excellent. Our cabin on deck ten mid ship is very nice and so far we are pleased with the quality of the food and beverages included in the cruise. Second port was Montevideo. A word of caution here is that the city shuts down on Sunday about which the local rep staffing the info aboard ship was misinformed. The only things that are open is the mausoleum below the statue of Jose Artigas, the national hero of Uruguay, the Teatro Solis, the Cathedral before noon, and the Mercado del Puerto a hot spot where the locals gather for grilled meats. There is also a small Carnival Museum on the side of the same building which is open on Sunday. Beware of walking alone along the wide costal street parallel to the walking street. We were attacked by a young man who came very suddenly out of nowhere. Fortunately all he got was some cash as he tossed Ken's wallet on the ground after emptying the cash and running on. We were banged up and bruised but nothing more. Tour the next day to the Jewish sights was interesting the highlight being the Holocaust Memorial....on the same open coastal road but this time the tour bus had a police escort. Third port Punta del Este gave us an interesting glimpse of the San Tropes of South America with its miles of beautiful beaches surrounded by hundreds if not thousands of modern hi rise condos extending as far as the eye could see. The tour which took us to the Ralli Museum was disappointing as the guide gave us little info about the museum or the works of significance contained within it so that we could use our limited time, 45 min., to see the most noteworthy items. The museum features Dali and many other excellent works was designed to be without a set route and without explanations. Thus the tour was more like a taxi service. It concluded with free time to shop. We were able to catch the ship's tender service back aboard for lunch and a change of clothes to venture ashore for a second time to enjoy playa brava....the Atlantic beach. Have no idea about Rio Grande even though we were anchored in the harbor till 3 PM. The captain was worried about high winds late in the day so he would not allow the tender to take us to shore. The winds never did materialize. (Captain was a wimp, he would have gotten sea-sick on my sailboat in the great lakes) Porto Belo, Parati and Ilha Grande are like 4th world countries. Fine as a beach stop, but absolutely nothing else. Tate the schooner trips to the lagoons to swim or stay on the ship but don't plan on much of a city or shopping experience. The shops aren't even air conditioned so shopping in the heat is not pleasant. Buzios on the other hand is rated as a beach stop but be ready SHOP. It is a few hours’ drive from Rio and the rich locals come here to sun and shop. The stores are all very top of the line and service you we'll. Rio de Janeiro is simply the most beautiful city in the world. Mountains and forests inside the city along beautiful beaches 3 and 4 miles long. Take all the tours to the top pod everything, see a samba show, eat in the local buffet restaurants ((a real carnivore heaven), see the infrastructure changes coming for the World Cup and the 2016 Olympics. But as we said earlier, in December it may be very hot   Read Less
Sail Date December 2013
This was our first, and probably our last cruise on Regent. We have always cruised and loved sailing with Oceania, but this time decided to upgrade to Regent for what we thought was going to be the trip of a lifetime. Wrong ! Because the ... Read More
This was our first, and probably our last cruise on Regent. We have always cruised and loved sailing with Oceania, but this time decided to upgrade to Regent for what we thought was going to be the trip of a lifetime. Wrong ! Because the trip was oversold, and we were not one of Regents VIP's, were got the worst cabin on the ship. We had requested a Port side cabin, and got no response from Regent as to our request. In the deck10 starboard side cabin we were given we smelled diesel fumes from day one. If this had been a Hotel, I would have refused the room. When it came to the food selection and the preparation, it seemed that everyone I talked to on the ship, and also our travel agent, thought that the food on Oceania is much better than the food on Regent. The first day on the ship I asked at the pool grill, for a medium cooked burger and got a raw piece of meat. The cook argued with me that it was medium. Most of the "free" shore excursions made me wish I had stayed on the ship. The only good tour we had was with our own tour guide in Bangkok. Cambodia's tour was a complete bust. Regent should terminate this excursion. I think Regent only stops there to let off passengers going to Angkor Wat on there own. I guess if you are a major drinker of alcohol Regent is the cruise for you. But, I feel I could have bought my own booze, tipped everyone generously, and paid for my excursion and still had a more enjoyable trip on Oceania. Read Less
Sail Date February 2014
My wife and I are British, fit 70+ and have sailed with several cruise companies, both all inclusive and standard however Regent is at the bottom of our list now. As we were sailing from Rio de Janeiro to Barcelona we reserved through ... Read More
My wife and I are British, fit 70+ and have sailed with several cruise companies, both all inclusive and standard however Regent is at the bottom of our list now. As we were sailing from Rio de Janeiro to Barcelona we reserved through Regent two extra nights in the city. The hotel was in the process of refurbishment in preparation for the World cup and was far from luxury in any sense of the word. 1) We flew from England to Rio to pick up the seven seas mariner for the transatlantic cruise. No problem with the cruise other than it was nicknamed "The crypt kickers cruise" because of the predominance of ancient passengers! Consequently after about 10.30pm we thought everyone had jumped overboard!! The night before embarkation in Rio was in with the overall price however because we wanted to see Rio we booked through Regent two extra nights at the Rio Sheraton. They charged £382 per person for the priviledge of staying in a hotel that was in the middle of refurbishment for the World soccer cup.Below is a list of just some of the problems. 1) There was no bar inside the hotel, only a small makeshift bar in the middle of the dining room. 2) There was no evening dining in the hotel, only two external restaurants which were only average. The barbeque restaurant's meat was tough. 3) The air con in our room constantly dripped condensation. My wife slipped on the wet floor and almost injured herself. 4)We had no hot water for two days. After attention we had barely warm water. 5) The room iron did not work and had to be replaced. 6)The room hairdryer plug did not fit the socket and had to be replaced 7) The refurbishment team were noisy all day. We booked through Regent two tours for which they charged $219 per person per trip. One consisted of a coach ride through the city via Ipanema and Copacobana beaches and up sugar loaf mountain on one day and "Christ the redeemer" the next. A total rip off!!!! Think hard before you give Regent your hard earned cash. Never again!!! Considering the ship. It was due for refurbishment itself and judging by the state of the carpets it needed it. All in all the crew and staff in general were excellent however some of the meals were not top quality. The evening entertainment was good but there could have been more variety.   Read Less
Sail Date March 2014
We enjoyed our Regent trip. Ports aside, the ship size was very much to our liking. The food at dinner was good but breakfast and lunch were nondescript--not bad, just not extraordinary. The service was outstanding across the ship. Our ... Read More
We enjoyed our Regent trip. Ports aside, the ship size was very much to our liking. The food at dinner was good but breakfast and lunch were nondescript--not bad, just not extraordinary. The service was outstanding across the ship. Our cabin was a perfect size and nicely appointed. We thought the ship looked a little tired and needed some refreshing as the carpets were quite stained and the paint was dull. We were disappointed in the excursions only because they were entirely too short. For an 8-hour port stop, an excursion would last 4.5 hours +/- with no alternative excursions offered in the afternoon. So, you wound up back at the ship way too many hours before sail away with not much to do. Most of the ports required a substantial drive to get to points of interest so it wasn't or didn't make sense to strike out far on our own afterwards if we did a ship excursion. We were also surprised that there were no ship side "small things" at sail aways. Unlike Azamara, there were no bands, dancers, cold towels, refreshing drinks or anything of the sort when you returned to the ship. That is something we particularly enjoy and missed it on Regent. Lastly, the demographic on the ship was very cliquish. Although active and personable, there wasn't much room for newbies although we found this to be primarily true with Americans. So, we enjoyed the company of the Brits more! Will we do another Regent? I don't know. If it is the only ship sailing a particular itinerary we want to explore, then yes we surely would. If there are pleasing alternatives, then we would probably select another line. Based on our Azamara experiences versus Regents, we don't feel the cost of Regent is justified. Since we are adventurous travelers who don't require a preset excursion, Regent doesn't pay attention to the small details that make our trips extraordinary (i.e.: breakfast on the balcony, ship side entertainment, etc). Read Less
Sail Date April 2014
This was our first Regent cruise, having cruised with Crystal and Oceania. Thought we would try an inclusive line although we are not drinkers so did wonder if Regent would be worth the price. Overall the cruise was fine but not up to the ... Read More
This was our first Regent cruise, having cruised with Crystal and Oceania. Thought we would try an inclusive line although we are not drinkers so did wonder if Regent would be worth the price. Overall the cruise was fine but not up to the expectations we had (maybe they were too high?) First impression of ship interior was "ho hum" Where in the world did that weird collection of art come from? We did like our veranda stateroom on deck 6 very much. It was quiet, no odors. However, 3 times soapy water came up into our shower with much gurgling. Luckily not while one of us were in it. Loved the walk in closet and the mattress was divine. Our room stewards were excellent. Food was good but not always great. Coffee in dining rooms was bad. Luckily the Coffee Connection could make their own coffee. Chefs do a good job with salads and appetizers. We ate mainly in the main dining room. Not impressed with La Veranda and was surprised that you can serve yourself. On our last Oceania cruise they had even buffet served by gloved staff which they hoped would be safer. The lack of variety of breakfast pastry let me to comment on it in the midcruise evaluation. The exec chef called me and asked what he could make for me personally as the food was dictated by head office. Food on Oceania was better. We did like that LaVeranda at night becomes an Italian restaurant. Enjoyed Signatures one of the two specialty restaurants. Now for the Tea. Absolutely a laughable situation. Help yourself! Who ever heard of that. An after 30 minutes, trivia is played ! Trivia when you are having high tea? Needless to say we only went once. Saved calories I guess. My husband and I like moscato wine with many of our meals and I learned they did not have it on board. I think staff tried to accommodate me and someone went ashore and brought back 2 bottles. Certainly the 2 bottles didn't last the trip. Perhaps if I had requested it when we booked they would have gotten some. I had requested champagne in the frig and it was there. Shore excursion staff were very organized and only one free excursion was poor due to guides lack of fluent english. Major problem is lack of head sets especially for walking tours. My husband walks slowly so couldn't hear the guides. I put that in my evaluation too and was told " we are looking into it". All they need to do is require the tour operators to supply them. We had a Virtuoso special tour when in Barcelona and the tour guide supplied them for the group. Being river cruisers we are used to always having them. We did not attend any shows as we are early to bed people. But Terry Bishop the enrichment speaker, was terrific. He made history come alive. So overall I think we will not be cruising Regent again unless food improves and headsets are available.   Read Less
Sail Date May 2014
It began the second day! The first day regent put us up in is after the most inappropriate hotel in San Francisco, the tiny, quaint Mark Hopkins Intercontinental; queue 35 minutes for a seat at breakfast and sleeping in a bed with a lumpy ... Read More
It began the second day! The first day regent put us up in is after the most inappropriate hotel in San Francisco, the tiny, quaint Mark Hopkins Intercontinental; queue 35 minutes for a seat at breakfast and sleeping in a bed with a lumpy mattress. Formal night; gold star points - up to four items of clothing pressed gratis. Yes, please. A pair of shorts, a dress and one gentleman's' suit (jacket and trousers). Promised to be due back in our suite by 3pm, still waiting at 6.30pm. Finally ironed articles arrive back. A suit; the wrong colour,two sizes too bigwith top-stitched lapels and outer pockets. Not my husband's suit. Call room service to sort out. They swore it was the same suit we sent out. After the general manager of the cruise as good as called my husband a liar (a 100+ night cruiser on Regent) there was nowhere to go. The Captain heard of the fracas and intervened. Back to the General Manager who complained we'd gone over his head (he refused us a lost and found confirmation for insurance purposes until we were to disembark 3 weeks later). We write to Regent Head Office. Our email is confirmed with a 'we will respond to your communication within the next 3 weeks'. Six months later we're still waiting to hear from the illustrious cruise company. The only 'luxury' aspect to this cruise was the dining. Excellent as always. Restaurant staff faultless. An old cigarette butt, probably having blown in from outside, remained in a corner on the floor of our cabin for two weeks. Fruit was not replaced until it was fermenting. Housekeeping was a hit and miss affair. Ports of call were skipped due to a 'hurricane'. Mexico has an abundance of beautiful ports to choose from even when we shifted course to avoid the weather. No, we went to a Mayan archeological site that didn't actually have the original ruins but concrete imitations of what they would have looked like. The other port was in a city (we'd never heard of) where the town was undergoing a new stormwater drainage construction and walking through the town involved climbing over mounds of dirt and open drains. Another 'excusion' on bus took us through a city where we disembarked for a walking around the shops. Back on the bus we were going nowhere. The bus driver had backed into the local Chief of Police's car and the local constabulary were doing their best to put him under arrest. Not possible for Navigator to get us back to cruise terminal so we waited over an hour in the bus baking in midday sun. It got worse and I won't take any more of your time. However we'd already booked two more cruises for 2014. Cancelling them wasn't feasible. Surely things could only improve after this circus?   Read Less
Sail Date June 2014
This cruise was my fourth. I've sailed Princess, Celebrity, Royal Caribbean. I'm an avid traveler and chose this cruise based on the terrific itinerary. My DH and I traveled with my parents who have sailed on Regent Seven Seas ... Read More
This cruise was my fourth. I've sailed Princess, Celebrity, Royal Caribbean. I'm an avid traveler and chose this cruise based on the terrific itinerary. My DH and I traveled with my parents who have sailed on Regent Seven Seas Mariner five previous times. Bottom line: The wonderful ship environment was not matched with equally above average excursions. Since the excursions were included in the price, we felt that we should take the offered excursions. Regent did not offer a credit for any excursions not taken. I selected this particular cruise because of the outstanding itinerary, but the excursions left so much to be desired that I will search for an upscale cruise that doesn’t include the excursions in their prices. I want to use Cruise Critic and TripAdvisor to find better quality independent excursions. In general, the tours were too crowded to be effective. We planned a pre-cruise excursion in Rome and Venice and did not use Regent for hotel or air arrangements. Embarkation: Regent was unable to tell us the terminal area in Venice until the very last minute. As we were to depart Venice on a major holiday, the ship was directed to a different port on the outskirts of Venice. (Port Marghera). Three days before departure, they informed us we were to go to the usual terminal (Port Maritima) and then take a bus from there. As a result, my privately arranged transfer had to be re-arranged due to the late notice. There was no way to drop off luggage and return to Venice without paying the exorbitant Venice transfer fees. The Embarkation process was quick and easy, with buses waiting for the 45-minute drive to the other port. Ship: The ship was in lovely shape. The rooms were amazing. They were significantly larger than any of the previous cruise ships I've sailed. We stayed in a standard veranda room. The bathroom was huge, although as noted by others, the bathtub ceiling and shower head were low. The public areas were very nicely appointed and comfortable everywhere. One afternoon, the toilets would not flush on the port side. These were fixed by the time we returned for the day. Service: All of the personnel we met were friendly and seemed truly committed to doing a good job. I particularly appreciated the cruise director and her staff. We noted that bar service was sometimes slow to take an order or forgetful to bring a napkin with our drinks. The wine stewards were not as attentive at times as well. Waitstaff were very good about getting the orders right and offering great suggestions for the meal. Activities/Entertainment: We enjoyed trivia and tea most afternoons. (Tip: look for diversity on your team). We won enough points to get some logo'd gear at the end. The gym was never too crowded and had a very sufficient set up. We didn't use the spa or pool, but there were always plenty of lounge chairs available. Dr Paula Smith provided terrific lectures on Corfu, Athens, Ephesus, and Istanbul. They were presented when the ship was underway so that all passengers could attend. Dining: My parents noted that the dining was improved from their previous Regent experiences. I appreciated the variety and quality of the food. Naturally, I didn't like everything I was served, but that's true anywhere. Sometimes what you order isn't what you expected. The Prime 7 and Signatures food was as good as hoped. I appreciated that a Signatures or Prime 7 dish was on every Compass Rose dinner menu also. I was disappointed in the sound level at Signatures. We could barely talk for the first half an hour of our meal. We had a late seating and the sound level improved after the room emptied by half. I'm not certain if there was another location in the room that would be quieter. Be wary about planning a romantic dinner there. The Prime 7 maitre d' did a nice job of arranging a Happy Anniversary surprise for my parents. La Verandah was lovely for breakfast. We ate outside virtually every day. The selection was broad. My husband enjoyed the liberal servings of smoked salmon that he had daily. Excursions: The excursions disappointed me significantly. Regent’s cruise questionnaire was not designed to solicit feedback on individual excursions. My observations: Venice: No tours offered for embarking guests Dubrovnik: City Tour. 25+ guests on the tour with no earphones. You could only hear the tour guide if you got very close to her. In order to try to be heard she stopped in places that were in the full sun. About half the group abandoned the tour in disappointment, making it fine for the rest of us. The tour was short enough to allow for a hike on the city walls prior to returning on a Regent bus. Kotor: We were unexpectedly tendered at this port. Tendering was a mess that day. We waited for nearly an hour before we were taken ashore. Again the tour was too large for the guide to be heard unless you huddled around (Town of Kotor and Bay of Kotor Heritage). People abandoned the group again. Corfu: Unless you paid for a Regent Select tour, there were only two tours on Corfu. So 700 passengers went to two places. Plus every other cruise ship in Corfu went to the same places also. There was no staggering of the starting times within one tour, so people on the last bus had to wait significantly longer than those on the first. At the Achilleion Palace they provided the “whisper units” that made it easier to hear the guide. Zakynthos: The tendering was much smoother on Zakynthos. This island is off the beaten path for most Greek Isles tours, but we enjoyed it very much. We were also lucky enough to be in a small group due to a large number of no shows. The local taverna stop with traditional dancing was a highlight. Athens: We took the long Acroplis, Plaka, and New Museum tour. The Acropolis was a madhouse. Again, we were in a very large group with no audio support provided. The group probably waited 45 minutes for people taking a pit stop or being inconsiderate in returning on time. This didn’t extend the trip, just reduced the information presented. The Plaka lunch provided was good although everyone was disappointed that the “free wifi” at the restaurant didn’t work. Santorini: We paid for the Food and Wine Trails upgrade. We didn’t get what we paid for. It was to include stopping at two wineries, but instead it stopped at only one. We only tasted three wines and that was during lunch and not separately as stated. These were tasting pours, not lunch pairings. At the end of the meal, dessert wine was tasted without dessert. The tour was to include two town tours as well. One stop just walked us to a square with instructions to meet there in 1.5 hours, the other location was just a drop off and a chit to take the gondola back to the port. I went to the Destinations Desk upon our return to report that the tour did not meet the advertised plan. I asked for some consideration as we paid $179 per person for this tour. The manager was sympathetic as appropriate but he needed to discuss this with the “head office”. Three days later we received a courtesy discount of 10%. I’m surprised the manager wasn’t empowered to take action right on the spot. 10% seemed an insufficient discount as well. The letter we received did not acknowledge the detailed problem or any planned corrections, just noted the discount as “goodwill”. Marmaris: Daylan River and Caunos. The River tour included an interesting boat ride. Note that there are only a few rock tombs to see. The photos on the website are basically all of them. The one-hour extension of the river cruise to Istuzu beach was a waste of time. The boat just cruised among the reeds and you couldn’t see the beach. The river runs behind the beach and the boats didn’t stop to let us out to see the beach. The Caunos site wasn’t very interesting compared to Pompeii or the upcoming Ephesus. The water was lovely here, I wish we had gone to a beach instead. Ephesus: Regent didn’t offer a tour that included both the Virgin Mary’s house and the Terrace houses, so we did an excellent private tour instead. Some people on a Regent’s tour passed us in the Terrace houses. I watched for a bit and realized they spent only 1/3 the time that we spent visiting these amazing houses and again it was a large group. The people near the back couldn’t hear at all. We were glad did not have to attend the carpet sales pitch either. Istanbul: Although we overnighted in Istanbul, we didn’t arrive until 2:00pm and couldn’t take any excursions with Regent on debarkation day. The tour guide for our Blue Mosque and Topaki tour was rude, he walked faster than people could keep up, told everyone that it is usual for people to be left behind, and begged for tips at the end. Debarkation: Fine as we were the first off the ship as we arranged a private transfer.   Read Less
Sail Date July 2014
I recently sailed on the Regent Mariner on a 10 day Mediterranean cruise. It left from Rome and finished in Venice. I was sailing along with 12 other members of my family- it was somewhat of a family reunion for us. We did spend one night ... Read More
I recently sailed on the Regent Mariner on a 10 day Mediterranean cruise. It left from Rome and finished in Venice. I was sailing along with 12 other members of my family- it was somewhat of a family reunion for us. We did spend one night in Rome as part of the cruise package. The hotel was lovely and served us a great breakfast. The name of the hotel was the Hotel Majestic. We were transported by bus to the ship- about a 45 minute drive. On the way, we were told by our guide that the bus would be stopping at a rest stop because the ships computers were down and they were not prepared to check us in- so rather than wait at the ship terminal- we would wait at a rest stop where we would be more comfortable. When we finally did get to the ship, the line in the terminal was forever! And we found out that the computers weren't down, they just are not prepared for very many people to check in at one time. They need to get that fixed- I have traveled on Royal Caribbean- which has quadruple the number of passengers- and the check in was better than on Regent! Also- I have sailed with Crystal, which is a closer comparison, and the check in on Crystal Cruises is much better with no wait at all and friendly people... The food on this ship was hit and miss. I had some very good meals onboard, but I also had some not so good and the service was not great. This crew did not seem very happy and they certainly did not go out of their way to please. At one dinner, they forgot my husband's salad and sorbet- no big deal, but they just didn't have their timing of courses down- it was as if they had not been trained well. One unique thing about Regent is having excursions included. As a group, we had signed up for some excursions together. We ended up having to go on different busses because some in our party got to the staging room a few minutes before we did. We were not made aware that we were being split up- so just be aware of this if you have a large group of people you are traveling with. On one excursion, we left at 9:00 AM and didn't arrive back at the ship until 2:30- and we had no lunch! We were starving and cranky by the time we got back to the ship...the excursion was originally supposed to leave at 1:30 (after lunch), and they changed the times on us...but made no plans for us to eat anywhere along the way...they told us that since the excursion was not for the whole day, they weren't responsible for us to eat!! The entertainment on the ship was mediocre...their big shows were not great, but i was not expecting much.... One other thing- Regent booked our business class flights- our return flight left at 6:45 in the AM which meant we had to leave the ship at 3:30 in the morning...Don't ever let a cruise line book your flights!!! I would never have done that to myself!! I spoke with many people on the ship who had sailed with Regent before, and they all said that the poor service, disorganized excursions and mediocre food is not the norm- but they were all very displeased with this ship and the crew. As for me, I will either go on a different cruise line, or stay home. I could not wait for this ship to dock so I could go home- and I love cruises!! Just not this one!! Also, if you are traveling with kids- please choose another cruise line... there were about 20 kids on the ship- Regent really doesn't cater to them- their program was only for a couple of hours a day- what's the point? Crystal Cruises has a dedicated children's area- if you want a luxury cruise and have to bring kids- please go Crystal...Or forget about luxury and go Royal Caribbean or Disney...Frankly- we were treated better on Royal Caribbean than we were on Regent and that surprised me- but, sadly, it's the truth... Read Less
Sail Date July 2014
Together with my wife, I purchased an upmarket Seven Seas Aft Suite on Regent Seven Seas Mariner. In summary: 1. With one exception, the crew were wonderful. 2. Compared to our experience on Princess and Viking vessels, the food was ... Read More
Together with my wife, I purchased an upmarket Seven Seas Aft Suite on Regent Seven Seas Mariner. In summary: 1. With one exception, the crew were wonderful. 2. Compared to our experience on Princess and Viking vessels, the food was average and in particular, the salads were poor. 3. Unlike Sun Princess where we cruised for six weeks in the Master Suite at about the same cost as our ten day cruise on Mariner, we also had to pay exorbitant rates for washing and the internet. On Sun Princess and Viking, the internet was free as was the laundry on Princess. For the first day and a half of the cruise, Regent charged me $160 for two hundred minutes but, given the slow speed of their satellite link, the minutes were gone very quickly. 4. Returning from one excursion, a number of passengers including me assisted a very handicapped woman to walk of about two hundred meters from the bus drop off point to the ship on a very hot day, A mariner officer was watching us from the gangway, but made no effort to assist in any way. When we finally arrived at the gangway, I asked the officer why Regent didn't provide wheel chairs to handicapped passengers, particularly in situations like this. He replied saying, "the ships wheel chairs remain on the ship and are not for use outside the ship". He then walked the handicapped woman to the top of the gangway and simply left her there. He did not ask any crew to help her or to retrieve a wheelchair. 5. I approached the information office of the ship and asked a woman, who said she is an assistant purser, to request a meeting for me with the Chief Purser. The woman immediately started questioning my wife and I and said if I needed to see someone, I should turn up after 0800 in the morning to meet a customer relations person. 6. My wife and I enjoy cruising, but never with Regent again. Whoever owns the Regent business must have adopted a policy to reduce costs and increase cash flow. We are advising our friends to avoid cruising with Regent at any cost. Read Less
Sail Date July 2014
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