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209 Regent Seven Seas Cruise Reviews

Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of ... Read More
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of work... too chaotic with local buses and it felt like Regent just washed their hands of us once we stepped over the door threshold. Ship: Mariner needed to be updated a few years ago. She is showing a bit of ware and tare. Cabin: For what we spent, the cabin was smaller than what we thought if would be. Dining: Each meal was nice, at each venue, but the outside "grill" needed to have a bit more choice outside of 'dining' hours. Entertainment + Activities: Needs a lot of work here. Entertainment with young dancers grinding like cheap burlesque dancers needs some finesse. A thought for the demographics of the audience might be considered. We'd not dead, just like good entertainment without thinking we need to just smile and bear it. The lady that sang, on cruise ships since 1983, should retire. Activities? were there any? besides dumb games for 'Regent points'. Service: good enough Ports and Shore excursions: OK, but some posts need to be left out, like Wrangell's local golf course "Muskeg Meadows", well let's just say skip Wrangell for another port. Summary: I might try another cruise, with a newer ship, in a warmer climate. Two people I would commend: The Cruise Director, Loranne? is it. I've forgotten her name. and Eric, Maitre de in the Signature Restaurant. That's is for now. Thank you. Read Less
Sail Date May 2017
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had ... Read More
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had to wait almost two hours. No explanation as to why the wait was so long, no one was offered water while waiting, and many people had to stand around. Some of the service was not up to par. Would have to wait quite some time for someone to bring water and coffee to the tables. Had dinner in the Prime 7 one evening and I needed a table saw to cut my steak. The waiter was very apologetic but it was disappointing, to say the least. Know the ship is ready to be refurbished, however, the carpet was spotted, one of the drawers in our suite wouldn't work correctly, the carpet in the halls were coming apart. All-in-all the concept of being a smaller ship and all inclusive is wonderful. But, we were very disappointing. As we were waiting to get off the ship we overheard people saying this would be their last Regent cruise. Read Less
Sail Date May 2017
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. ... Read More
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. The reason provided was we booked late. We booked in January and the cruise sailed April 18. Who knew that was a late booking? The on board cruise consultant is beyond rude. Nasty unfriendly man who answers normal questions with a condescending demeanor. He should go back to a cubicle ! On the other hand, the cruise director and the speakers and the entertainment is WONDERFUL. I think the big plus here is the Compass Rose Dining Room. The other dining venues were ok, definitely more intimate but Compass Rose is the best. Not terribly impressed with Signatures. Amateur staff. The best service is in Compass Rose. Going on Navigator in July. Hoping the smaller ship has better service. Read Less
Sail Date April 2017
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and ... Read More
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and see their history. Harvest Caye Belize is just a cruise ship owned island. It was a pool/beach day. The pool is large and clean with swim up bar and good service. We had a pool cabana which we thought was worth the money for the service and having a shady place to relax. But the beach and pool were never crowded (rather empty actually) so it was not required. Costa Maya was a disappointment. The snorkeling tour was a 45 min bus ride to an unexciting location, with poor snorkeling. The water had at least 30 feet of heavy sea grass before you get to any visibility then it was just moderate visibility with lots of algae. This is the site of a former dolphin swim but instead they have sunk cars/plane/helicopter in a failed attempt to make a new reef. it was dismal. And then you are stuck there for an additional hour and half with drinks and food for sale. It was fine, but not interesting and not worth it. It appears better to have stayed in the little port and swam at the pool. the vendors at this port are very aggressive however, and that makes it unpleasant. The ship itself is good. We were on it last summer in Alaska. We had a Penthouse A cabin on 11 and it was well worth it. We had a large room and lovely balcony. It has butler service which for us was just daily canapés. The negative was that since this was easter weekend and a special location (Cuba) there were a few families with small children - and there is nothing for them to do on sea days on a regent ship except annoy others who are trying to read quietly. There is little to do on sea days, and the spa is very expensive compared to others. Service was fine, just not worth the cost. Food was good throughout except the italian speciality - which required a buffet for dessert instead of delivered choices. Read Less
Sail Date April 2017
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked ... Read More
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked into both restaurants and managed to dine there. Somebody always no-shows or cancels last minute. For the first time in all the cruises we have taken on RSSC the cabin attendants were marginal. I asked for a bottle of wine, it was never delivered. On the first day we told them that we drink a lot of water and to keep the fridge filled. We had to ask for more water once. The ship overall was "tired". It's time for dry dock. But overall it was a great experience. We were on Mariner for Christmas & New Year and many crew members were the same, so that made it nice. The entertainment was the same, so we didn't go. The "Spontaneous Duo " was still there too. Didn't like them Christmas, didn't like them now. 7 days on RSSC is NOT enough. We actually haven't figured out what "enough" is. Read Less
Sail Date April 2017
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few ... Read More
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few notable exceptions, as good as the one 7 years ago in the Mediterranean. I will bullet point the positive and negatives below, and have, of course, given these to Regent as well in their post-cruise survey. Positives: The Crew/Service - the staff and crew on board were absolutely wonderful. Everyone went out of their way to try to get to know you and to exceed your needs. The crew members were exceptionally interactive compared to our past cruise experiences, playing games and taking the time to chat with passengers frequently. The wait and bar staff were always welcoming, remembering favorite items and going out of their way to accommodate (had a bartender go ashore to find us lychees and had our cabin stewardess always find pears for me). The level of service we experiences was exceptional. The cabin/ship - this ship was refurbished top to bottom last fall and the cabin and public spaces were beautiful Shipboard activities - this ship had more on board activities than I had seen on previous cruises. We really enjoyed the team trivia, crew lawn game challenges, the deck by deck "block party", and the shipboard picnic Business Class Air "included" - when flying to Asia this was a must! Post Cruise extension to Seim Reap - this was my absolute favorite part of the whole trip. Even though it was blazing hot and humid ( felt I was raining down sweat), the hotel they put us in (Borei Angkor Hotel), the guides for the torus of the Angkor complex, the cultural dinner and show and hotel spa were all first class. Luncheons at the pool grill - while the food overall was what I would call "meeting expectations" (with a few exceptions, breakfasts - meh, Dinners generally good), the pool grill stood out as providing a consistently good product and providing different "theme" each day Opportunities Wine Selections - this was a marked difference from our last Regent experience. The wine selections were not only fewer, but most were of much reduced quality than what we expected from Regent. Also on a few occasions they would run out of some of the better wines leaving only the poorer quality options. There was no wine list per se, bu the stewards would come around and offer the "red or white of they day" and if this was not what you wanted, you could ask for something else but had to play 20 questions to see if they had what you wanted. Many of our fellow passengers also commented that they felt that Regent was cost cutting in this department. Entertainment - while some of the theater shows were very good, especially the Chinese cultural show, the entertainment overall was what I would call "sleepy". Now they may say this is what their clientele likes but I beg to differ. People were jumping and closing down the bar on dance party night, and a group of people I talked to had found a way to create a new pop/rock playlist on the "background music" system in the lounge only to find it deleted a few days later, so there is definitely an appetite for more upbeat options. Go ahead and keep the "Captain and Tennille" show if you must, but don't have it in all the lounges all the time. Docking Locations - I'm not sure if this could be helped in all instances, but I know that in many of our ports, our ship was docked in what I would call "remote" locations, thus requiring long shuttle or cab rides into towns as opposed to any "walk off"options. This may have been a cost cutting option, poor planning, or luck of the draw, but it was most apparent in Hong Kong, where we were docked out in Kowloon, while the sister Oceania ship was docked right downtown. Tour Timing - some of this may be related to the above, but many of the torus we were on required long bus rides (2-4 hours plus) just to get to the tour sites. Some tours took more time to get there than the actual tour itself. Once we did get there we did enjoy the tours very much, but often felt rushed and "pulled through" the sites in order for the guides to keep on schedule and get us back in time, thus diminishing the overall experience. We and many folks we talked to actually ended up cancelling tours later in the itinerary because we couldn't stand the thought of another 5 hours on a bus. Last Day Experience - once we arrived in Bangkok from Seim Reap, we were joined by the passengers who had gone to Chang Mai and taken to the Sheraton Orchid Hotel. Here is where thins fell down a bit. We all had early flights and got to the hotel before noon, where we were told check in would not be until 4PM. Unlike in Seim Reap, where they had arranged for half day tours for us while we awaited check in, here we were placed in a ballroom, and given no information on where to do, what we could do, no tour was offered (unless you wanted to buy one from the hotel), nor was any food (save for peanuts and chips) offered. Added to this was that the Regent staff were not terribly helpful when asked about restaurant options, or possible places to go during the downtime. Basically we fended for ourselves and several of us jumped on trip advisor for food and entertainment options and passed the word along. So all that being said, we did have a great trip, a wonderful time and created lasting memories. Read Less
Sail Date April 2017
Itinerary was the driver behind choosing this cruise, we had sailed once before with Regent on Navigator!! and this ship promised a much nicer experience and it did not fail us. Great cabin, fabulous food and a wonderful ship,, plenty ... Read More
Itinerary was the driver behind choosing this cruise, we had sailed once before with Regent on Navigator!! and this ship promised a much nicer experience and it did not fail us. Great cabin, fabulous food and a wonderful ship,, plenty of room and in great shape. However the one big disappointment was the lack of any real management system or process on board. For example on several occasions excursions were delayed or ran over but there was no communication between that team and food and beverage, so some people arrived back at the ship to find no food available. We arrived back late and were given duff information about where we could eat etc, in the end we were fine but for a while it was chaos. I spoke to the destination services people and asked "do you not communicate with food & beverage" and was told to my face "no we never talk to them about issues like this" I raised this on board and got the standard response, a nice table in one of the up-scale restaurants - which was lovely. But the point is this is a great ship with great staff and this lack of a simple process is letting every member of staff down. Read Less
Sail Date March 2017
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. ... Read More
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. The food was excellent, particularly the fish and the staff were well trained and very good. My husband has a disability and uses a walker. The entire Regent staff was so helpful and it really allowed both of us to relax and enjoy the trip. In addition all of the vendors for the shore excursions went above and beyond what we expected to help him and me. We have been on several cruises in the past 10 years and were a bit concerned that Regent had gone "corporate" and lost the unique qualities that made them so special. We are very pleased to say this was certainly not the case on this cruise. We are looking forward to our next sailing. Read Less
Sail Date February 2017
First all inclusive cruise experience Chose the Seven Seas Explorer to find out what an all inclusive luxury cruise is all about. Have sailed 16 previous times on main stream cruise lines mostly to the Caribbean. The ship was nicely ... Read More
First all inclusive cruise experience Chose the Seven Seas Explorer to find out what an all inclusive luxury cruise is all about. Have sailed 16 previous times on main stream cruise lines mostly to the Caribbean. The ship was nicely appointed and the deck plans were laid out well. Missing from this cruise were children, photographers, souvenir drink glasses, music at the pool, smoking in public or on verandas and anyone at the night club past 10 pm. That being said, many of the past Regent cruisers were very happy with those observations and are very loyal to the cruise line. We felt that a little music at the pool in the middle of the afternoon would have livened things up a bit, especially since there were 4 days at sea. On one afternoon the Absolut Duo pair were supposed to play for 45 minutes. They showed up, had instruments set up but disappeared quietly without performing. The cabin was a deluxe veranda suite. It was more than adequate for the two of us with plenty of room. The flat screen tv would have been better if it were high definition and more sports channels were included. The sound was awful and it was the only thing in the room that had music to listen to. The ship shuttered like most cruise ships will do when going 20 knots but what we did not expect was all the weird noises the room made. During the night it was like someone was tapping on the walls. Everything creaked around the bed. Dining was great in all the venues. The food was better than most cruise lines we have been on and the table settings were superb. Service was mostly good but there was the occasional mishaps such as bringing two courses at once or not bringing the requested item. Entertainment was average. The shows were typical Broadway style productions. The comedian Fred Klett was awesome and had a funny, clean show. The musicians were very good but we felt they are overworked as there were just three main acts. The band, which had to perform at the show and nightclub, the lone piano man, and the duo. They could have added someone to do live chamber music at tea, maybe a little steel drum at the pool, and just maybe an acoustical guitar singer to get in the spirit of the islands. Ports of call - Tortola, Virgin Gorda - Went to the baths in Virgin Gorda. Took a high speed boat right from the side of our tendered ship. Guide could have been better if he stayed with us and explained any options we had in navigating down to the water. The trip took most of the day and did not see Tortola. St. Johns, Antigua - Catamaran trip with champagne and lobster. Was a good trip with two stops to swim or snorkel. The crew was great and had a very nice time cruising the coastline. Bridgetown, Barbados - Safari ride across the island. This trip was rushed as we had to wait for the first excursion to return. The trip was supposed to last for four hours but we did it in three. Two an a half hours were spent in an uncomfortable seat on a crowded jeep going at high speeds across the island. The only stops (2) were brief and the only time we were off-road was for about one mile for what they called a rain forest. Would have much rather traversed the island in something more comfortable than the back of a truck with 10 passengers sitting sideways and holding on for dear life. Castries, St. Lucia - Beautiful island! Took the trip called "land and Sea to Soufriere". This was a great trip in a comfortable bus and catamaran. We had a great guide who spent the seven hours with us and took us to a lot of cool places. The island was the most beautiful by far that we have visited on this trip. Gustavia, St. Barts - Walked around town, checked out the yachts, then took a catamaran ride up the coastline. The catamaran was the most luxurious one we have taken an excursion on. The two person crew was very attentive and the couple hours spent were a lot of fun. Overall Experience - A luxury cruise is nice since there is no tipping, shore excursions included in price, and the only bill at the end of the week was for a phone call made from my cabin. Considering the cost of the cruise which is 5 times as much as a mainstream cruise line I would not do it again. The cost did not give us any more than we would have paid had it not been all inclusive. Regent should spend more money on entertainment since there are not a lot of activities onboard the Explorer. I do not want to pay the price for what some would call the most luxurious cruise ship since marble and art do not entertain. Regent also put us on an early flight which got us to Miami at 9:30 am. We had to stand outside the cruise terminal with no food or water and wait until noon to get onboard. We would have expected them to place us somewhere comfortable since they planned our early arrival. Our cabin category did not warrant a pre-night stay at the Ritz as some received (read the fine print on the brochures) or business class air. I receive a new brochure from Regent every other day in the mail which I would not consider to be the norm for marketing a cruise line. Next cruise for me will not be on a Regent ship as there is just not enough bang for the buck. Read Less
Sail Date February 2017
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, ... Read More
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, unfortunately on a number of occasions in the main restaurant, Compass Rose the food was not as hot as it should have been. This was a result of the waiters having too many tables to look after. The dishes taken from the Galley were left at the waiters station for what seemed a long time before the hard working waiter could find time serve it All the staff were the most conscientious I have known, ever so willing to help and always bearing a genuine smile. Regretfully the Front Desk staff, tour desk staff and Executive Concierge did not fall into this category, When contacting the Front Desk It seemed I was intruding on their time and gave the impression they had more important things to do. Staff on the tour desk were lacking in knowledge of certain procedures i.e.My wife and I were leaving the ship a day early therefore booked a private car for the journey from the Hong Kong Pier to Airport at the highly inflated cost of 279$. When I asked about the disembarking procedures they couldn't tell me. Then there was a Executive Concierge who did not show any empathy when on the first day I asked for Guerlain shampoo something we can't buy in the uk a shampoo I was introduced to on previous Regent Cruises.She said this was only available to guests who were booked one grade higher than our grade. I offered to buy it and was told to go to the shop. Needless to say the shop did not stock Guerlain. These three little points apart this was one of the best cruises my wife and I have experienced thanks in the main to the service of the housekeeping and dining rooms staff. Ed and valintia in particular Let me also mention the Coffee Corner the staff were exceptional with special mention to Madi Read Less
Sail Date February 2017
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there ... Read More
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there weren't some good stops, there were: Ho Chi Minh City [Saigon], Keeling, Taiwan and Hong Kong standout. We also enjoyed our stop at Kaohsiung, Taiwan; that was a three temple day. We traveled before on Regent so we knew what to expect. However, we were still surprised at the level of service and attentiveness throughout the ship. One major problem with Regent excursions, however, is that they are rushed and leave little time to explore on your own. We 'bagged' a couple of planned ship excursions to explore on our own. Force marching a group through a museum is a silly [and frustrating] activity. So, if Regent is reading this: "Take us, let us explore the museum and then pick us up at a set time." The food on this trip on the Voyager was better than previous trip in 2015; same ship. The cabin, same as previous trip, was nice BUT lacked storage space since the remodel in 2016. Put back some cabinets or drawers would be our advice. The lecturer was not up to the standards expected; didn't really understand how to engage an audience the the topics were more predictable than need be. Read Less
Sail Date February 2017
Yes, this is a beautiful ship. Cabins have loads of storage room, food is wonderful, and the drinks never stop flowing, Actually, the amount and quality of liquer available is incredible. Pre dinner cocktails are accompanied by ... Read More
Yes, this is a beautiful ship. Cabins have loads of storage room, food is wonderful, and the drinks never stop flowing, Actually, the amount and quality of liquer available is incredible. Pre dinner cocktails are accompanied by appetizers, and that is shortly after 4:00PM tea time. so much foodi. BUT,shore excursions are not the highlight. FOr most ports, staying aboard is preferable. most excursions begin with at least an hour bus ride. now these do enable you to see the countryside, but after that the feature of the excursion still is disappointing. all of the onboard staff is so observant and always cheerful. THeree is always someone cleaning and polishing . the entertainment is ok. the production company is made up of very talented young people,who have been given less than spectacular material. WE especially enjoyed the house bands Dixieland presentation the last night. Heard only positive comments about the lecturers on board.Cooking class was fun,and there are many activities during the day if you wish to participate. current movies are offered in the theatre with popcorn! SEating in the theatre is poorly designed. it is nearly impossible to move along with rows with benches and tables. THe rows with rotating chairs have more leg room. Sight lines from the balcony are terrible BOth embarkation and disembarking are well organized. Read Less
Sail Date January 2017
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. ... Read More
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. The first few days we were really pleased, it met and exceeded all of our expectations. The rough seas hit us off Honduras and the service level seemed to fall off (understandable). But what surprised us is that all of the activities seemed to not change or adapt to the situation. They did not seem to have a plan for keeping us occupied while it rained and the pool, golf, etc were closed. Unfortunate, as we were stuck in our room for two days reading and watching movies -- thank god they have an excellent selection of on demand movies in room that were free of charge with room package. We ate dinner in the French restaurant (Signatures) and it was superb. The steakhouse (Prime 7) was a disappointment, but still very nice. The service was top notch, but if you are expecting a steak shipboard that compares with Morton's or the Capital Grill, etc in the US - well, this is not it. The cuts are thinner and not the same quality. BUT it still was a very good meal. Shows were very good, we also really enjoyed the lectures on board about the culture of each country we visited the history, etc. Out land excursions were outstanding. First, if you have a chance to do this tour, you MUST see the Mayan ruins and attend the lecture the day before so you know what you are seeing. Our tour guide was very experienced, had worked on archaeological teams that work on the sites and taught a college course on Mayan history -- it was a great day, we learned a lot and had an experience that we will always remember. By far, the best beach day we have ever had was at Norwegian/Regent's private isleand Harvest Caye. We went all out and rented a bungalow on the beach and it was well worth it. The ocean was tremendous, the food very good and having an air conditioned space to escape to, listen to our music on the bluetooth speakers etc was tremendous. Canyon Ranch was a real disappointment as an on ship Spa experience. The facility was small and the staff seemed overwhelmed and rushed. This is s trip we would take again, but probably not too soon, it was pricey. Read Less
Sail Date January 2017
Almost everything about this cruise was wonderful. The ship is beautiful. The food, service and entertainment were all very good. We liked the new restaurant, Pacific Rim, and thought the expanded menu in Compass Rose was an ... Read More
Almost everything about this cruise was wonderful. The ship is beautiful. The food, service and entertainment were all very good. We liked the new restaurant, Pacific Rim, and thought the expanded menu in Compass Rose was an improvement. We liked the food in Chartreuse better than the old Signatures. But we thought the menu in Sette Mari could use an update. According to the RSSC website, one of the perks for staying in a Master or Grand suite is "VIP status to include dinner with the Captain." We stayed in a Master suite, but did not get invited to eat with the Captain. I asked for an explanation, but did not get one. Instead, we got a last-minute invitation to eat with the Staff Captain. Regent should remove this perk from its website if it does not intend to honor it. Embarkation went smoothly and disembarkation was OK until we left the ship. In the past, Regent had numerous people directing passengers to the buses and the buses were clearly marked. But on our last 3 cruises, we received almost no help locating the right bus. We ended up on the wrong bus, but fortunately it went to the right airport. Apparently, Regent loses interest in you once you are off the ship. Read Less
Sail Date December 2016
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent ... Read More
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent service. I was less impressed by the decor and layout of the ship itself. One reviewer described the decor as "exuberant"; a description I wholeheartedly embrace. It appears the phrase "less is more" was not part of the design concept. The 4th deck is grand but in my opinion overdone. The nicest part is the hallway from the atrium to Compass Rose. The chandelier that seems to generate so much awe is simply big, the staircase is nice but nothing special (we laughed at the newel caps that look like oversized golf balls). The problem with creating such a grand floor is the limited space it leaves for the others. The ceiling on the 5th floor is low and dark. It made my husband joke that it felt like we were on floor 7 1/2 from the movie "Being John Malkovich." Throughout the ship, halls are extremely narrow, ceilings low (my husband is 6'1" and had to walk to one side because his hair brushed against the domed, crystal hallway light fixtures), staircases are also narrow, and some elevators oddly shaped. Yet, the worst flaws are found in the theatre. It bears repeating that there are few good seats. Huge pillars and the low, deep overhang from the balcony make most seats inadequate. The pillars also block easy access to many good seats. It is all around a poorly designed space. As far as the signature chandelier in Compass Rose, well, it is blue. Not impressive in design, just big. This excess of glass is supposedly one of the reasons for the horrible noise level in parts of the restaurant. Our cabin was a midship G2 on the 6th deck. The location was very convenient but it took a while to figure out which way to go to avoid the "stairs to nowhere" when we chose to use the stairs to go to CR. The suite layout was the same as the veranda suites on the other ships. Definitely smaller but not too small for us. The bathroom was smaller than on the other ships but because of the medicine cabinet we felt there was much more usable storage. The shower was great. The drawers in the walk-in closet were wider but was that the reason the double hanging was removed? We did miss that. The only complaint was the television being in the bedroom area not the sitting area. We wondered if they forgot about it then had to scramble to figure out somewhere to put it. I think they wanted the desk in the sitting area to double as a vanity so had to install that huge mirror and couldn't figure out what to do with the television. There are a number of cures for this flaw; I hope Regent considers one. Also I hope they fixed the rattling and the air infiltration through the balcony doors. While I view much of the décor as being ordinary and in too many instances overdone, and even with the head scratching decision over the changes made in the suites, these flaws did not prevent us from enjoying the cruise and remaining steadfast and loyal Regent customers. The service, as expected, was superb. This is what we want from a cruise and Regent delivered again. The food was the best we've experienced on Regent. There were minor problems with quality and service but each were addressed promptly and to our satisfaction. Just to add, the problems were not in CR. That restaurant was outstanding; loved the new menu. Our steak was better there than in P7. Our favorite restaurant was Chartreuse. The pool deck was our least favorite. Besides the food being just okay, the seating is awful. The tables are just too close. We enjoyed most of the entertainment but really missed the JAR shows. The Krew Kapers never fails to entertain and is always appreciated. We participated in included excursions and were pleased with them. Would we sail Explorer again? It would depend on the itinerary. It would have to be significantly unique for us to either ignore the television issue in a reasonably priced suite or go against our "dollar for value" perspective and be forced into spending more than necessary for this product. Read Less
Sail Date November 2016
We needed to go to Europe for family reasons and being Australian, this cruise took us a good part of the way home. Despite having traveled a great deal, a number of the ports and side trips were places we had previously missed and this ... Read More
We needed to go to Europe for family reasons and being Australian, this cruise took us a good part of the way home. Despite having traveled a great deal, a number of the ports and side trips were places we had previously missed and this was a very convenient way to link them together. The all-inclusive nature was also attractive to us. Passengers: The passengers were largely American, but most of the people we met through shared dining were Canadian and British. In almost all cases, the people we met were well traveled, retired and good company. Embarkation: In our pre-cruise departure information, Regent gave us a terminal in Barcelona, but when we arrived it was the wrong one. Our actual terminal was a good few miles further away. No attempt seemed to have been made to advise us of this. Once we were at the correct spot, embarkation was straight forward and a welcome glass of champagne was appreciated. Cabin: We were upgraded to a slightly higher category, but the cabin was essentially the same. It was spacious, comfortable, airy and of a high standard. Our cabin steward was faultless throughout the cruise. Dining: Our experiences dining were generally good, but inconsistent. Certainly early in the cruise (it was a new crew) the service in the main Compass Rose restaurant was slow and quite a few errors were made. Fortunately, the wine waiters were always on top of things so you remained well lubricated while waiting. The service standard at the Compass Rose improved as the cruise went along. If you wanted to, you could order lobster every night. The French restaurant, The Chartreuse was outstanding - innovative french cuisine matched with a fine selection of excellent wines. Highly recommended. The specialty steak restaurant, Prime was OK, but nothing special. It was an American steakhouse. The Italian restaurant was fine for a a few meals during the cruise. The Compass Rose provided good variety, large quantities of good food. The specials were at times pretty interesting. A number of the attempts at asian dishes were for our tastes, very bland. I assume this was by design as a number of the staff were asian. The cheese plate at the Compass Rose was an excellent course. For lunch we generally went to the pool bar area. Here they presented something different each day - often relating to the port we were visiting. Some of these worked better than others, but there was always an interesting array to chose from. At the main restaurants, there were 2 'wines of the day' freely available. Once you were in the know, there were other wines available that you could ask for. There was no wine list. We found out about this from a passenger who knew from a previous Regent cruise. A very odd system. There was always plenty of wine available. Entertainment. The enrichment lectures were at times a little dry and at times very entertaining, but they provided really good information on topics relating to the places visited. The entertainment in the ship's bars was a bit mixed. The Regent 5 piece band were very versatile and very good. The pianist was also very good, but the duo sang an odd collection of nothing songs. The formal entertainment was mixed. The guest performers were generally good - A latin guitarist (Vincenzo) was good (and Australian!) as was Sally Jones. Others were OK. The regent singers and dancers did about 5 shows which ranged from very good to average, depending on the material they were performing. We didn't really participate in the on-board activities apart from the odd gym class. Ports and Excurions: The ports we visited on this cruise were outstanding and the excursions mixed, but generally OK - excellent. Our main complaint on the excursions were that in some cases other passengers had booked on these tours that they weren't physically up to, so we spent a lot of time waiting. Ostia Antica (Civitavechia): Most people went to Rome, but having been there before we chose this. The site was the ancient ruins of the old Roman sea port. It was a really interesting place to visit. Our guide was very enthusiastic. The on-board lectures on Roman cities tied this together nicely. Sorrento (Naples): We only went to this port as the sea was too rough to use the tenders on the planned stop on the Amalfi coast. Regent did well to organise tours in Naples at short notice. The tour we chose was only OK, but we were looking for some variety on Roman ruins. Probably should have done another ruin. In the afternoon we took ourselves into Naples for a loo around which was quite good. Valletta (Malta). Sailing into and out of the harbour was fantastic. A very scenic port and city. We did our own thing in Valletta and had a great time wandering around. If you are interested in World War 2, visit the Lascaris war rooms. These tunnels under the city are from where the invasion of Italy was directed. Rhodes (Greece) Another interesting city. we did the trip to the Acropolis of Rhodes which was an interesting site, but our guide was a bit hard to understand. We could have done without the stop at the tourist trap which seems mandatory in this part of the world. Cyprus. We went to Nicossia to look at the disputed border that passes through the city. On the way we stopped at an archaeological site where ruins of a neolithic town have been discovered. All very interesting. Our guide was good and quite open with her view of the politics of Cyprus. Haifa (Israel). We did a long day trip to Jerusalem & Bethlehem (13 hours). This was quite tiring, but very, very interesting. On the 2nd day in port we visited the Crusader forts at Acre (or Akko). This was an unexpected gem. we had a great guide and a good tour around. Transiting the Suez: Not a port as such but one of the reasons we chose this cruise. It was just fascinating. All day there was something to see Sharm el Sheik: Not much of a town to look at. we did a snorkeling trip. It was Ok, but a bit crowded as they took 5 bus/boat loads of people to the same spots, then tried to keep each of the 5 groups in their own group. The fish were good, but the coral looks pretty wrecked. Aqaba (Jordan). Many people went to Petra, but we had been there before, so we did a trip to Wadi Rum. Again they took us around in a large group (30 4X4s in convoy). We spent a lot of time waiting for people to get on and off the back of the trucks. Wadi Rum is a spectacular place, but the tour was disappointing. Safaga (Luxor). Again Safaga is nothing to look at, but most passengers did a trip across to Luxor. Another long, but very interesting trip. Valley of the Kings and the Temple of Luxor were excellent. Our guide was OK, but he talked almost non-stop all day. It was over 3 hours each way on the bus and he kept going virtually the whole way there and the whole way back. Salalah (oman) Salalah is an Ok looking place, although the port was nowhere near the city. We did a tour which visited the grand mosque. Our guide was very open talking about his life and showing his religion. We also visited the museum, looked at frankincense trees and went to the markets. Good. Muscat (Oman). We went on the hop on/hop off bus and had a really good look around. Muscat is a nice place, but the city is quite strung out, so the bus is a good option. Dubai. Our last day and the our worst excursion. We just drove past a some of the sites. We stopped at the Burj al arab hotel, but the guide told us as we got off 'we wont belong - it isnt a very good view from her' - so why stop there? The museum was just a bit strange and we spent much of the time in the souk trying to find people who were lost. Disembarkation: This was fine. We declined the Regent airport transfer for $110/person and got a taxi for $30. Some others on this forum have complained that they had to take their own bags, but we had no such issues. We just disembarked, identified our bags on teh wharf and walked with them a few yards to the taxi. Disappointment: Our only real complaint was that in Aqaba, after we got back from our excursion, we caught the town shuttle into town to have a look around. The shuttle to return us to the ship didn't come at the advertised time (the bus was used to collect other passengers from a nearby hotel). We were left to make our own way back. When we complained to the destination services, the response was finally that in the fine print it says that shuttle times aren't guaranteed, so it was our problem. While this is technically true, I thought it was a very poor response from an organisation that sells itself as 5 star service. Overall: This is an expensive cruise line, but they pretty much delivered what they advertised. We would cruise with Regent again, if the destinations make it worthwhile. It was nice not having to worry about paying or signing for things once on board Read Less
Sail Date November 2016
We chose this line for its diverse itinerary for our 10th anniversary celebration. The Voyageur had just been renovated and so a refreshed ship added to the draw to be on it. Our suite was lovely and having a glass enclosed shower ... Read More
We chose this line for its diverse itinerary for our 10th anniversary celebration. The Voyageur had just been renovated and so a refreshed ship added to the draw to be on it. Our suite was lovely and having a glass enclosed shower was a delight. Initial problems the first few days such as slow dining service were due to one-third of the staff being new to the ship and the new use of technology in the main and specialty restaurants the staff had to use for the menu selections. The CEO addressed the passengers' concerns at a special meeting. Daytime activities were limited and this is an area where improvement is needed. The shore excursions were a mixed bag ranging from great to forget taking two. Beward the Wadi Rum truck excursion! One had a difficult climb onto the bed of the truck only to find nothing to hang on to. On the last hill, out driver gunned the engine and I was almost thrown out of the truck bed. My fall was prevented by a fellow passenger. The vehicles are unsafe. Overall we were pleased with Regent and booked next year's November cruise on the Navigator. Read Less
Sail Date November 2016
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub ... Read More
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub which I didn’t use. There were two sinks in the bathroom, making it very user-friendly for two people. There is no night light. For a ship filled with mostly older people, the lack of a night light seems hazardous and a lapse in planning. If the bathroom door is not closed, then the door to the cabin can hit the bathroom door when it is opened. There was already an area of damage to the paint on the cabin door caused by the doors colliding. The ship was in great condition, of course. But in general, I was not enthralled with the decor. Some of the decor reminded me more of a casino rather than a luxury cruise or hotel setting. I realize others may not feel the same way. The varied colors of stone floors, walls, baths, etc in different parts of the ship, while perhaps beautiful in their individual setting, sometimes seemed to me as if the designers were not paying a lot of attention to the overall coherency of the design. The dark wood look on the walls lining hallways and various rooms had the look of man-made materials rather than real wood. Despite the slightly negative feel I had about the decor, after living on the ship for a few days one could more or less come to ignore it. I liked the photos that lined the hallways, though it would have been nice if the date, location, and photographer of the photo had been noted. I found service throughout the ship to be excellent. Staff were pleasant, efficient, helpful and friendly. The food was also generally better than I have had on other Regent ships. The deck grill though was about the same variety and quality as other ships. The specialty restaurants were very good. Mostly we ate in Compass Rose. I thought that the new menu of choices of entrees and sauces worked well, though maybe on a longer voyage it could become a tad tedious. I did not encounter any prolonged waits for meals as other posters have noted on occasion. Compass Rose reminded me a bit of a hotel ballroom with some exuberant lighting fixtures, again a style that I didn’t find particularly attractive. We never had to wait for a table for two during the 7 PM to 8 PM time when we dined. Service was excellent, prompt and friendly. The speciaty restaurants also were very good in terms of service and food. We didn't eat in Sette Mare. La Veranda has a good-sized outdoor area that is very pleasant for eating when the weather is good. The food in La Veranda is nicely presented in various serving sections so overall it avoids the long cafeteria-line look of other ships and the design seems more efficient for guests. The arrangement of the pool deck struck me as being less desirable than the pool decks on the Voyager and the Mariner. The pool and hot tubs look very nice. The pool and the deck above are supplied with good size heavy lounges rather closely spaced. There is really no place to sit in an area open to the sky in a regular chair or at a table (except for the outside restaurant seating in La Veranda on the back of the deck). The dining tables on the pool deck are what I would describe as cafeteria-style tables closely arranged in areas covered by the deck above. On one side of the grill the recessed area has more comfortable chairs and “coffee tables”. The problem is that the chairs are so close together and the tables so large that it is difficult to maneuver through the area. The other problem is that the recessed area is only open on one end toward the pool so when it was warm and sunny the space can be too hot because there is no way to open a window for additional air circulation. It also is not possible to walk completely around the ship on the outside deck so passengers can’t see the view from the front of the ship as they can on Regent’s other ships and a circular exercise path isn’t available. The Constellation Theater is similar to the other ships. Overall, it felt smaller, but that may just be the effect of the decor. There were small recessed lights that I found annoyingly bright in the theater and in the lounges. The theater aisles have steps that are poorly illuminated as one enters toward the stage (though the steps are evident as one moves out of the theater or away from the stage). Why this problem hasn’t been fixed with even a temporary measure of colored tape on the edge of the steps is unclear. There are staircases up to the upper balcony that had pieces of a kind of fluorescent-appearing tape on them that obviously were a temporary fix. The step problem looked like a lawsuit just waiting to happen to me. I think the upper balcony design on Regent’s other ships is better than the Explorer I found the amplification of sound for live music performances to be annoyingly loud in the theater and in the lounges. I didn’t care much for the musical extravaganzas. The choreography often seemed as if there was a contest to see how many intricate dance steps could be squeezed in every minute—a sort of frenetic quality. While the dancers were excellent, the selection of music and choreography just didn’t seem to come together, at least for my taste. I think the traditional Jean Ann Ryan shows from other cruises were quite a bit better. The individual performers such as the comedian and the cruise director were far more entertaining. The internet worked (slowly) most of the time, but not all of the time. The speed is certainly nothing like Regent claims on its website: "high-speed WiFi that is similar to that of your fiber-optic network at home.” In addition certain websites or downloads are blocked. For example, I couldn’t update apps on my IPhone or download a new app. Regent still doesn’t have a method for letting guests know when the internet is not working so lots of time can be wasted trying to go to websites or troubleshoot connections, only to find out later that the internet is down. In summary, I would say that the the F1 cabin and its large balcony are significantly better than the various penthouse suites I have been on in all the other Regent ships. The food was improved from past cruises, but if the menus on the other ships are all being made similar, this may not be a difference in the future. If two Regent ships had the same itinerary, I would probably choose the Explorer because of the cabin design—at least in the F1 category. On the other hand, if the itinerary was in a tropical area, I might opt for one of the other Regent ships because of the kind of closed-in feeling of the pool deck. Read Less
Sail Date October 2016
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ... Read More
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ports. Istanbul was cancelled well in advance and the ship was rerouted out of Venice. The Egypt portion was then cancelled AFTER the refund policy period. Very suspiciously timed. Embarkation was a long walk from the port entrance with no shuttle service offered which I would have expected given it was Regent. Average age is higher - luxury cruise plus timing. 3 children on board, all very well behaved. This is not a kid cruise. Public areas - Beautiful decorative details with marble and glass. There is lots of room between seats. Lots of space. Pool area deck lounges were padded and plentiful with double lounges and covered lounges. There was lots of room between chairs and tables in lounges, dining, public areas. Cabin - Our cabin was category G2, suite 881 located on the aft end of the ship. The miscellaneous details and decor were very nice - glass front cabinetry, marble floors and the best cruise ship bed we've ever been in. The floor space of the balcony was larger on the back end of the ship but due to the slope of the solid railing the usable portion was similar to others of the same category. The railing on the back is solid vs the suites on port and starboard which you can see through. The cabin was not as large as expected but the bathroom is quite a nice size with a large shower. The TV was oddly placed in front of the bed vs the couch so you had to be in bed to watch TV which makes it impossible for one person to stay up and watch a movie while the other one sleeps. The movie selection was very good. No CNN or ESPN but there was BBC, CNBC and MSNBC Food/Dining - the quality was good and plentiful with an incredible selection. Compass Rose was the main dining and very noisy which I would have expected to be muffled given the pickiness of some of the other details put into the ship. You could ask for a table in the back where the ceilings were lower making it quieter for a better dining experience. The menu was very good in Compass Rose and once we found the quiet place, we preferred it. Seti Mari was our first choice due to their appetizer buffet and dinner being off the menu and served. But Seti Mari became busier as the cruise went on and there was quite a wait to get in. Hint - go early or you may have to wait. Breakfasts and lunches at la Veranda had good selections and the produce was good quality. The pool buffet was a smaller selection but you could order off a menu for a better selection. The specialty dining venues were nice and very popular but other than one visit each, we opted for the non-reservation venues. Service - They boast a higher crew per passenger but we found that too many people reduced the service. Sometimes the staff was tripping over each other and sometimes they ignored thinking someone else had already taken care of it. Overall the staff was very nice and helpful but efficiency was not their strong suit. Entertainment - The main show room is poorly designed with many obstructed seats not only from support poles but from balcony overhangs and security railings. We attended one lecture and one show. We walked out of the show due to quality. They did have a strings group and a piano entertainer which we enjoyed at other venues. Excursions - they had a nice selection of excursions and the staff was very accommodating to changes. Spa Facilities - While we are not typically spa people, this spa was fabulous. Overall we enjoyed the cruise. It was still a Regent luxury quality cruise which is premium to mass market cruise lines which we also take as we are itinerary driven. Given the right itinerary, we will take Regent again. Read Less
Sail Date October 2016
we chose this cruise for an anniversary celebration and because we neither of us had been to the Baltic Area. St Petersburg was a real draw. Overall the ship was a great experience and the Baltic 10 day cruise Copenhagen to Stockholm was ... Read More
we chose this cruise for an anniversary celebration and because we neither of us had been to the Baltic Area. St Petersburg was a real draw. Overall the ship was a great experience and the Baltic 10 day cruise Copenhagen to Stockholm was the trip of a lifetime. We recommend spending 3 days in St. Petersburg if you can. But as with everything, there are pros and cons. In general, we, being younger, got tired of being shuffled off and on a bus for 10 days. We booked our St. Petersburg thru a separate operator which was a great decision. (Reviewed on Trip Advisor - SPB Tours) Pros: • Smaller ship is more intimate and easier to navigate, meeting new people and friends was very easy. • larger rooms, 100% balcony rooms and walk-in closet shower & tub in the bath were great Regent perks. Always had hot water. • Food was outstanding – as long as you didn’t want anything between 5 & 7pm and then nothing was available. Unlimited alcohol included (except for the premium wine list). We could request a large table of 8 – go to a lounge on ship and they would ring the lounge when the table was ready. • Never a line for breakfast or lunch. • The absolute best thing we did was the “Grand Imperial Evening of the Tsars” which was by far the best night on the ship. It includes a private (Regent only) tour and concert at Catherine’s Palace and dinner at a local restaurant. The evening was spectacular and worth every penny of the supplemental cost. Highly recommend. Catherine’s is extremely crowded during the day and going back to really take you time and see it with the armed guards and the harpsichord playing is an unforgettable experience. • I would skip the Ballet in St. Petersburg next time, it's just a tourist trap. • Our housekeeper Sally was awesome. She was like a Ninja – as soon as we left the room was tidied up even if we came back 15 min later. • Beverages were always available and top shelf everywhere. • getting on and off the ship was a piece of cake • the Canyon Ranch Spa offered excellent service. • A large assortment of included excursions were included – if you booked them months in advance. • We never ordered room service but heard from others that it was painfully slow. • Breakfast to the room was prompt and hot. • the shows in the evening were nice, but not necessarily our favorite thing to do. • The hot tubs were two different temps (on purpose) as some nationalities like it hotter than Americans. So try both. Cons: • The ship is older and it is showing its age. The vibration in the rooms higher than 660 on most floors was almost unbearable. It’s a good thing we were never in our rooms. PS the ship is going in for servicing in October 2016 so hopefully it will be fixed. • They need more people at Destination Services, the line was always long. • Our room was a meat locker and it took 3 days of complaining to all levels of management before it was finally corrected. • The included shore excursions were hit or miss. We had some great ones and some horrible ones. They are dependent upon local tour operators and the guide can make or break the tour. We were also waitlisted on a tour that we had been confirmed on. We were never told we were waitlisted just never got the tickets for it. The ship had the entire 10 days to try and rectify to no avail. We ended up very happy just strolling around Tallinn with our shipboard friends. • The nightlife would end abruptly at 11 or 11;30. Some nights the dance floor was packed with people having a great time and the band would just stop and say goodnight. Some flexibility here would be very nice and on evenings when it is empty the band should be allowed to leave. • Often had to wait for a table for dinner, HOWEVER, if we went to a bar to wait they would call us to tell us the table was ready which was excellent. • We never saw our steward for 10 days. • We had one very bad tour in Helsinki that we paid extra for. We saw destination services person while on land and complained to her and then again when we got back to the ship. Although the day was disappointing, Regent did refund the cost of the excursion the following day, after conducting a review with the operator. Note to self if you need to complain about a specific tour be sure to get the name or pic of their badge – this helped the review process tremendously. • We were waitlisted for an excursion that had been previously confirmed – and they never told us we were wait listed. We found out by talking to others and then seeing that we were not given tickets for it when we boarded. We never got on the excursion in Tallinn but ended up have a fantastic day - Read Less
Sail Date October 2016
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular ... Read More
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular the speciality restaurants. However as the ship was hailed (and as we were repeatedly told, it wore thin after a while) "the most luxurious ship ever built", that my expectations were higher. While the ship has lots of marble, granite and fine paintings and of course is freshly decked out, that wouldn't be enough to bring me back specifically to this ship - the price is costly and there were some design faults, which is a pity as I believe a sister ship is in the pipeline for 2020. Main faults with the design, which had nothing to do with the excellent friendly service by everyone and are outside the staff's control, is that there are only one set of rest rooms per floor bar the pool deck - madness when the main Compass Rose restaurant and Constellation theatre are on the same floor. The stairs are much narrower than on other ships and difficult to pass people by if you meet someone coming the opposite direction to you - but in the main this is a security issue should there be an emergency. The Wifi was also very hit and miss even when docked at shore. The pool deck dining area, was very busy area during the day, inclined to be noisy and I didn't like the layout of the table - too cramped and too like a canteen in layout. I prefer the larger round tables on their other ships. The shore excursions were lengthy and with a full day away that included 3 hrs on our own before heading back to the ship after having been on a tour of the area as well, was excessive. Not to sound too negative as our trip was very pleasant, we enjoyed the cruise, its only fair to highlight that our suite/cabin was spacious and very comfortable, particularly the bed and pillows. I'm surprised that the ratings on cruise critic have been low in this area. I couldn't fault our room and balcony, with fresh fruit and refreshments delivered daily. The evening shows were of a higher quality than on other Regent ships, though the Trio were a bit hit and miss in the explorer lounge, but Ross in the Observation lounge got a good following each night and worked hard to entertain us all. Read Less
Sail Date October 2016
This was a special birthday cruise chosen because of three days in St Petersburg, on a small ship similar to the Navigator we had cruised on 10 years previously. We booked an overnight stay in Stockholm and would have liked more time there ... Read More
This was a special birthday cruise chosen because of three days in St Petersburg, on a small ship similar to the Navigator we had cruised on 10 years previously. We booked an overnight stay in Stockholm and would have liked more time there as its a pretty city with lots to do. It's was 6pm by the time we got out of the hotel. We were transported to the hotel and to the airport and embarked efficiently mid afternoon. Our cabin was a balcony stateroom which gave us lots of space, a bath and shower, a walk in cupboard wardrobe and a massive super king sized bed. LOccitane toiletries went down well. We got fresh towels twice a day when we wanted them. The maid service was excellent. The ship had lower staff levels than it had 10 years ago which was most apparent in dining areas. The food was good but we didn't get the wide choice or more exotic items like crab claws, king prawns, caviare in lunch buffets very often. We ate in the pool bar or La Veranda at lunch and Compass Rose in the evening bar one trip to Signatures. The staff in CR were a delight and we often got a window table as we went early, when the staff had time to chat. Later they were too busy. The food in CR was excellent and often adjusted to suit our tastes. The head chef often came out to ask people if things were to their liking - a nice touch. The pool bar was the only place to offer French fries. We found Signatures menu not our liking though the food was fine. The entertainment was very good and it was great to meet many of them on host and hostess duties over the 12 days. The cirque event was cancelled due to rough seas. There was always seats available. There weren't as many wine waiters in the theatre as 10 years ago so a few times we didn't get to order before the show started. The berths in most venues were close to the towns in Helsinki, Tallinn, Riga, Copenhagen near the mermaid, and in Amsterdam near the railway station. in St Petersburg we had an amazing view of the Hermitage Russian frigates and submarines from the river berth for three days. Only in Zeebrugge were we in a container terminal with little to see and nowhere to go unless on a tour. The tour to Porvoo from Helsinki was not great, in St Petersburg the Faberge museum and the Ballet (£95) - Mourinsky Theatre La Bayadere (usually Swan Lake we were told) were amazing. Peterhof was interesting though we didn't realise it was all a reconstruction having been burnt down by the Nazis. The trip took us past Putins Dacha. We did the Highlights of St Petersburg trip and were warned we would be targets for pick pockets, but one of our trip had their purse stolen from their bag being distracted by street artists. So be warned. Some US travellers didn't realise they couldn't wander on their own without a visa. Your tour ticket became the visa going through customs on and off the boat each trip. The Castle tour in Tallin showed what an original CzarsPalace looked like and had nice grounds leaving time to wander the town itself where there was lots to see. The Panorama of Riga tour had a lovely guide and took us round the city with commentary about how things were in soviet times being interesting. We did our own thing in Copenhagen and did canal tours in Amsterdam -disappointing as our seats faced backwards and Ghent - excellent and a lovely city. Down side We bought some LOccititane in a sale on the ship which when opened at home showed some packs had expiry dates of 2011 and 2012. Not what you expect at this level. We both started with a sore throat which became a cough and chest infection. No one else seemed to have it but it curtailed our activities not wanting to spread it. We wondered if it was the aircon, but could have been on one of the tours. This has knocked us off another cruise for now. Disembarkation went smoothly and the coach driver even took us to Heathrow via Ascot Runnymede and Windsor. Read Less
Sail Date September 2016
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o ... Read More
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o the basic suites on Navigator, voyager, and Mariner, but we do find the Mariner ones a little small. The G2 was listed as one square foot larger than the basic mariner suites, it because of the way it is set up, it seemed smaller. The closet and bathroom seem particularly small. And those are the two areas where we like space. Fortunately we were able to get a reasonable upsell to a D, and it was perfect for us. Big bathroom and a closet large enough to change clothes in. I like to get up much earlier than my husband, so this is important to us. There are really great reading lights both by the bed on both sides as well as by the couch. We did not miss the extra chair in the room--there is only one for the desk, but it is of a style that is very comfortable to sit in and is the right height that it can be used at the coffee/dining table as well. There are lots of plugins. One of my pet peeves with the older ships is not enough plugins for all our electronics. No worries, we had plenty left over even with 2 phones, 2 iPads, and my husband's electric shaver. Balcony is huge with 2 nice chairs and a lounger, as well as a stable table that you can actually set drinks on without them tipping over. The bed is the absolute most comfortable I have ever slept in. I want one in my house. Food was uniformly good, sometimes great. We were mostly satisfied with the included wines, and they are happy to find you another if you don't like what is on first offer. Service was outstanding with rapid refills of glasses in all venues. You can eat slow or fast, whichever you prefer. Only down falls: the sauna is not hot. It has infrared heat, and it just doesn't get that hot. The theater just doesn't have the wow factor of the theaters on the other ships. And there are huge columns destroying the sightlines. I can't see a thing from the balcony seats because my height puts my eyes right where the railings are. Some of the new shows are just not very good. Granted, they got better as the trip went along, but the first few nights were just not entertaining. There is an area at the back of the ship on the 6th floor hallway, back where you can go into the gym, where the carpet is squishy and wet. Not sure what that is about, but it was that way throughout the cruise and is going to start molding if whatever is causing it isn't fixed. Read Less
Sail Date September 2016
We were a party of 4 and had cruised on Azamara,Oceania and various other cruise lines.An opportunity presented itself to try Regent so this is our review.The package was booked through Regent with flights with BA from local airport which ... Read More
We were a party of 4 and had cruised on Azamara,Oceania and various other cruise lines.An opportunity presented itself to try Regent so this is our review.The package was booked through Regent with flights with BA from local airport which were stress free to Athens.We booked a GTY de-luxe balcony suite but were upgraded to concierge.We were on Dk.8 FWD.It was noticeable that there was quite a lot of vibration at the aft end of the ship which has been reported in other reviews. The suite was spacious with all the amenities you would expect for this grade.All the crew were polite and looked after you with nothing begin to much trouble to them. We had booked 8 tours at the different ports which are included in the price and all were well organised and were very good. Free wi-fi was available,but if you had difficulty logging on there was a computer man on hand who was excellent in solving your wi-fi problems and made sure you were connected. "Now some of the not so good points". SHOWS: All the artists who came on board were very good,however there was 4 production shows with 3 of them just average and the last one begin very good.The singers were typical cruise artists,but the dancers were very good. FOOD: The food in all the restaurants was very good but the disappointment was the desserts which were bland and not to a standard of other competitors. TO SUM UP would we travel wih Regent again,yes we would provided the price was right. Read Less
Sail Date September 2016
Having experienced many other cruise lines in the past (Celebrity, RCI, Norwegian, Princess, Azamara), a good offer came up and we jumped at the chance of trying Regent, never having thought we would be able to afford or justify the prices ... Read More
Having experienced many other cruise lines in the past (Celebrity, RCI, Norwegian, Princess, Azamara), a good offer came up and we jumped at the chance of trying Regent, never having thought we would be able to afford or justify the prices normally asked. In general, it was a fantastic cruise that lived up to expectations, but like all things, it wasn't 100% perfect and I shall list the good and slightly less good below ... Good :- - Food. 4 restaurants to choose from and all served the best food I have ever experienced on a cruise bar none. - Drink. Vast choice of wine, beers, cocktails and every other drink you can think of. Top quality brands and excellent wine. - Excursions. We booked the free excursions at every port. All included a local guide and transport. Most don't however include any food or drink except water. All were well organised and interesting. - Service. Nothing is too much trouble and you certainly feel special on this ship. - Cabin. We had a concierge cabin and it was amazing. A large bathroom (with bath and separate shower), walk in wardrobe and balcony. Best of any ship we've been on. Slightly less good :- - Entertainment. Very low key live music and limited dancing opportunities. The ships on-board set of dancers and singers were talented individuals, but the shows were formulaic and predictable. That's the price of a small ship I guess. - Coffee. Celebrity do coffee really well with a dedicated coffee shop open all day with special / liqueur coffees available. Regent's coffee offerings were very disappointing in comparison. The coffee shop closed at 5pm with a self service machine left in place if you wanted a coffee after this. - Public areas. Looking slightly tired and old fashioned. Will be fixed I'm sure by the refit in November. But these are small niggles and I would certainly recommend Regent at the right price. Read Less
Sail Date September 2016
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