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58 Regent Seven Seas Cruise Reviews

Chose this because cruise on explorer last year was great. Sadly this was a waste of money and took until day six to sort all issues out. Aft cabin ( 675) intolerable because of vibration. Bought this specifically for balcony size. ... Read More
Chose this because cruise on explorer last year was great. Sadly this was a waste of money and took until day six to sort all issues out. Aft cabin ( 675) intolerable because of vibration. Bought this specifically for balcony size. Moved to ( downgraded) veranda suite ( 754) Filthy balcony with caulking between teak boards stripping out and staining carpet, clothes shoes. After carpenters tried to fix ( apparently they already knew about this) we had to move again to 817 veranda suite which was OK. Offered $1000 pp towards next cruise ( not refund!!) Special diet ( coeliac) organisation awful. Food generally very very average . La veranda by time back from shore excursions bereft of any decent food. Compass Rose closed at least twice for lunch. Dried up scrapings on offer and empty dishes failing to be replenished. Chaotic end of dining service restaurant with sudden changing to get ready for dinner while still diningWines poor quality ( unless of course you pay the extra) Staff almost invisible. Chartreuse noisy chaotic and more like a cafe. Prime 7 average. Even had an offer from cruise director who was having lunch next to using La Veranda to take my dirty plates from my table when the waiter failed to clear up! Drinks, when could find someone to order, frequently failed to be delivered. This was particularly evident at pool and in La Veranda Three staff worth mentioning plus the Butler who were all excellent. Simone, the Maitre D in La Veranda tried very hard to redeem situation and personally was the best service ever.. Janina, the Exec Concierge responded quickly but did not follow up on first occasion. She was practically helpful . Allisone in La Veranda tried hard to organise dietary requirements. Guest lecturer awful. Went on one occasion and he was ill prepared, unfocussed and side commentaries were made assuming that all his audience were Americans. Shore tours were mostly excellent but started at 0800. After talking with fellow travellers on this ship it was evident that even the most faithful RSS clients were exasperated. I am awaiting the company's comments on the whole experience but I am not going to hold my breath! Conclusion is simple. Don't go on this ship unless you are willing to pay a lot of money for a poor service food and perhaps accommodation Read Less
Sail Date August 2019
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many ... Read More
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many things were wrong that it is hard to know where to begin. We boarded the ship at 2PM and didn't get our luggage until 5:30PM. The staff was all flustered. Something was off with the staff the whole voyage. Our cabin had stains on the carpet, rust on the balcony and lots of mold. The service at the restaurants was awful. The staff was inattentive and didn't clear tables, so we all ended up waiting or sitting at dirty tables. We had lots of trouble with our reservations at the specialty restaurants. The food was decent, but not terrific. Even on the first night, when the staff was introduced, they were not "on." Something felt off the whole voyage. We were supposed to leave Ketchikan at 4PM and didn't leave until 4am, so we missed all of our excursions and one whole day in port. That left us at sea for 3 out of 6 days. We got little in the way of an explanation and were each offered a voucher for $750 good on another cruise. Who would want to take another Regent cruise after this one...Viking is so much better and we are very avid high end travelers... Read Less
Sail Date June 2019
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June ... Read More
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June 2019 cruise departure. We booked the cruise about 18 months in advance to have the selection of cabin and itinerary that best fit our schedule. Unfortunately, 2 days of the 8 ruined by engine failure and weather with very poor communication from the Captain and Cruise Director for explanations of the issues and a 12-hour delay in Ketchikan that forced us to miss the port of Juneau (where most of the best excursions were planned). Food and specialty restaurants a joke with respect to quality or food selection. Inedible pancakes delivered to our stateroom that could serve as hockey pucks or an entire day's salt intake. If you like waiting for service and having your meals delivered cold and late, you can dine in the specialty restaurants (but only once or twice if you are traveling with other family members not in the Master Suite). The Italian restaurant and main dining room had incredibly variable service and menu choices that did not vary much over the entire sailing. We have sailed on over 30 cruises with other lines and really loved Oceania (3 prior Owner's Suite sailings). We were told by everyone from the travel agent to the butler that we would have a great time and that the Alaska cruise would be memorable. Offered a meager $750 credit on a future tour. Gave comments mid-cruise that were not addressed and Regent's Customer Service extremely rude and unapologetic for the voyage. The company's marketing of the cruises is superb, but the execution of the logistics and services was the worst I have ever experienced. There are many other superior cruise lines that are happy to have the bookings. The Alaska itinerary was the standard northbound passage from Vancouver. The pre-cruise hotel was very good, but transfers were disorganized. Embarkation was promising when they poured a glass of champagne and had a steward lead us to elevator (who subsequently pushed the floor button on the elevator, dropped our bags, and exited the elevator). This was only the first comedic event of many notable missteps during the cruise. Our Master Suite was listed to be ready at noon. About 10 minutes after we arrived, about 40 travel agents and staff came in to the room and started touring the cabin while we were out on the front balcony-no apologies or explanations from the cruise management. No butler introduced himself for about 2 hours and the on-board phone system was not working in port. We were happy to come back home and see more whales off the coast of Boston than we saw during the entire Alaska sailing! Eventually got a reply from the Customer Service office with really no admission that sailing was sub-par or that Regent needed to improve anything with respect to service, dining, or accommodations. Clearly, they don't understand that customer service is everything and their reputation will suffer especially when touting their cruises as unique luxury experiences at a very expensive price. Read Less
Sail Date June 2019
Very poor experience with company Customer service will never help you If they do it takes a month to get back to you Off ship tours not quality of what you pay for Poor service on airport pick up On board no one to help out ... Read More
Very poor experience with company Customer service will never help you If they do it takes a month to get back to you Off ship tours not quality of what you pay for Poor service on airport pick up On board no one to help out issues They just don’t care about there guests Most of the areas need to be redone Laundry machines broken Slot machines broken for the whole trip of 14 days There pre-cruise excursions were poor and very costly The Belmont train which was a special gift for our anniversary The food selection was Poor,with no choices of food selection Ireland was very hot this summer and there was no HVAC IN THE observation car nor dinning rooms The cabins were so small you could not get in the bathroom There was to be high tea every day but we never had it Rooms and train could have been cleaner Read Less
Sail Date June 2019
Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the ... Read More
Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the Voyager, the make up of the guests are generally well educated, well travelled people and they choose Regent because they will meet likeminded people. The ship, staff, officers and entertainment were all exactly as I describe in my review of the first half of our cruise. Thoroughly decent, hard working and friendly people who I would happily sail around the world with forever. Why then, you will be asking, have I rated this cruise 'terrible'. The simple answer is that having broken our 17 day cruise in two without telling us, there was also one other fact that Regent had omitted to mention when we booked - which was that they had booked two groups of 250 each on 'corporate incentive trips'. We can only speculate (and Regent has not denied) that there was always a plan to split the cruise and that these two groups were already booked on the Voyager when we booked 9 months ago - that can be the only explanation for limited availability to us and then lots of availability for the first 10 days. So, 500 passengers got off in Miami on 5 March and two groups got on. One group was no problem, well behaved, beautifully dressed although ultimately they were a group and would wear their corporate T-shirts to remind us we were on a corporate trip and did not join in with things like trivia (which went from standing room only to three teams overnight). However, the second group were something else. As I want to ensure that Cruise Critic print this review I will not go into detail about them, suffice to say there was a virtual mutiny aboard especially with the 73 guests who had booked a 17 day cruise and were now trapped on a ship with 250 people on a 'booze cruise'. Guests were demanding meetings with the captain (what could he do?), the corridors being patrolled every evening to try and enforce the dress code, the pool deck became a no go area. There was no mid cruise survey done... Yes we were on a lovely ship, with lovely food (delayed due to our fellow guests ordering everything off the menu in one sitting) and we got to see some lovely places. But it was that feeling of dread coming back to the ship, the frustration of not being able to go to the pool, the worry that any of them would be on an excursion we were booked on. But most importantly it was that feeling of betrayal that this beloved brand that have looked after us so well and who we have such fond memories of, could have done this to us in such a cold and calculating way. Regent have assured us, in writing, that this was a mistake and will never happen again. However, they seem to believe that because we have had so many lovely trips with Regent we can overlook one bad experience. We work very hard to be able to afford the Regent experience and this was a week of our lives and precious holiday time that we will never get back and for which we paid full price. We have come home more stressed and frustrated than when we went which is getting worse by the day as Regent head office bury their heads further into the sand and refuse to recognise the problem. Mistakes happen but the art of good customer service is how you recover from them and it seems that Regent still have that lesson to learn. As soon as they realised the scale of the problem they should have dispatched a senior executive out to the ship to apologise in person and offer those affected something. This is not about money, it is about recognition of the monumental mistake made (or imposed on them from above) and there are many things that they could have done which would have cost them very little at the time. Read Less
Sail Date March 2019
This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had ... Read More
This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had sailed on one of the early voyages of the RSS Explorer in 2016 and found the service and cabin exceptional, catering for every need without any problems. On this cruise we experienced exactly the opposite. The special meals coordinator was not dedicated and had other duties that prevented him devoting detailed attention to our requirements compared to the one on the Explorer. The chef was laid back and whilst promised to make special exceptional dishes in addition to the prepacked meals to meet our dietary requirements did not check the food preparation and presentation so it lacked the finesse one would expect. It appeared it had been left to an apprentice chef to deal with our requirements. On several occasions we ate with friends we had made on the voyage, they being aware of our special Kosher diet. We always gave the special diets coordinate more than 24 hours notice of our requirements and where we would be taking our meals. Even so, when we "strayed" from the main dinning room we experienced major problems. Our table had been preordered and whilst the other guests made their selection of the dishes, ours had already been registered. Imagine having to sit at a table where the other guests had been served with their food and after a half hour our food had still not appeared. One of the other guests dinning with us summoned the head waiter and asked why our meal had not been served at the same time as theirs. There were apologies all round by the crew but the truth of the matter was as we were the only ones on the ship having Kosher food the buck was passed between the restaurant staff, the kitchen and the executive chef - the later could not even be bothered to express personal apologies nor did the Restaurant Manager. As to the prepacked Sterling Kosher meals they left a lot to be desired and were certainly not of gourmet standard one would expect, but more like economy airline meals. We had selected a dessert on several occasions and when it was presented in its prepacked package found that the packaging had changed, even though we had been assured that we would be served all of our pre cruise food selection - it was as if, as one of the waiters put it, the kitchen staff had found the same item that had come from previous voyages. When we requested to speak to the Provisions Manager to query this, the Executive Chef advised that they all work for him and it was his responsibility but he could not give us an assurance regarding this issue and did not consider it of any importance that old stock was being used. Of course the individual packages did not have the date they were prepared or a use by date and the Executive Chef claimed the date was on the outer packaging of the box. When we had booked the cruise in October, it was on the proviso that we could disembark in Singapore the day before the general disembarkation at that port. From the date of the booking till the night before our disembarkation nobody advised us that when early disembarkation takes place one is expected to take ones luggage off the ship and proceed to the port immigration. On the night before our disembarkation we received a letter in our state room advising that there would be nobody from Regent Seven Seas who would help us to disembark with our luggage. We immediately emailed the CEO of Regent pointing out this was not an acceptable way to handle disembarking passengers from a six star cruise but we received no reply. The distance from the ship on the elevated bridge to the immigration was 330 meters. We requested assistance from the front desk of the ship who refused as did all members of the crew who were going ashore. As such, since there were no trolleys available because the Port Authorities do not provide them for passenger use until after immigration, we were left to take 5 suitcases, including 2 carry-ons, with 4 hands, to the Customs & Immigration area. We had a schedule to meet after our disembarkation and we could not wait around even though we had advised the Front Desk 2 days earlier that we would be disembarking at a certain time.to meet our onward schedule. What a wonderful way to end an expensive superior luxury cruise. Certainly we would not recommend Regent after this experience. . . Read Less
Sail Date January 2019
I need to share the absolutely terrible experience my husband and I had on our recent Regent Voyager cruise – Return to Sorrento in October 2018. My husband and I had never take a cruise before so we didn’t quite know what to expect. ... Read More
I need to share the absolutely terrible experience my husband and I had on our recent Regent Voyager cruise – Return to Sorrento in October 2018. My husband and I had never take a cruise before so we didn’t quite know what to expect. We frequently travel and typically stay at 5 star hotels/resorts and have basically traveled the world. Because of our age (my husband turned 80 last year) we decided to try this cruise based on our friend’s recommendation and the fact that it’s becoming more and more difficult for us to travel like we have in the past. Also, we really wanted to visit Israel for my husband’s 80 birthday celebration and I personally wanted to visit the Amalfi Coast – both of which were on this specific itinerary. Our first disappointment was the condition of our penthouse suite. It was outdated, run down, dirty (the furniture was stained) and the bathroom was filed with mildew. The closet door was always opening and after several attempts at asking the crew to fix this, we finally just gave up. The tours were another major problem. They took us to complete tourist traps and to the worst restaurants in the cities. In Tel Aviv they charged us 10 Euros for a bottle of water and wasted time taking us to cheap trinket stores for shopping. The food on the ship was decent but looked nothing like the photos on their website. Every request I had was handled when I was already done eating my meal. The biggest disappointment was not being able to stop in Amalfi because of weather. I understand this was out of anyone’s control; however, the captain did not apologize and worse yet – they never reimbursed us for what we paid for the tour in Amalfi. Instead they gave us the same amount in shipboard credit and forced us to shop on the ship for things we didn’t need. It took 4 days to get our iPads/iPhones somewhat working after visiting IT several times. Lastly, once we arrived to our final port in Rome, we had to pull our own luggage out of storage and pull it all the way to our bus without any assistance from the crew. We literally felt like they threw us off the ship. In summary, we will never cruise with Regent again. The worst $30K vacation experience of our lives. Read Less
Sail Date October 2018
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as ... Read More
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as in the past and the food was at least as good. The entertainment was moderate as I expect on a small ship, but the performers were enthusiastic. But… My wife uses a mobility scooter and transport chair which we brought on the cruise. The access to the pool deck and specialty restaurants was made especially difficult. Scooters had to navigate the lip between the corridor and deck and they created an extra barricade with an inclined plane to ease the scooter across the lip. But the plane did not slope to the ground but started with a two-inch vertical rise. To negotiate this the scooter had to be perpendicular to the rise and moving relatively fast. The problem was the stairwell was close to the deck access and there was little room for maneuvering. It was worse leaving the deck since the fast-moving scooter was headed toward the stairwell. A tense experience, to say the least. Leaving the ship in port was an adventure-in-itself. The gangway was set up in much the same way as the as access to the pool deck and disregards the needs of those who need mobility assistance. It took two crew members to move the scooter over the hump. The ship stayed in Bermuda for two days, the longest on the cruise. But none of the excursions were available to the mobility impaired -- even folding wheelchairs. This really did not matter since the gangway was steps rather than an incline. The crew offered to carry my wife and scooter down the steps, but we did not want to be singled out. Finally, the stress was too much and the scooter transmission was damaged. Half way through the cruise we filled out a questionnaire and we expressed these complaints. We were ignored. The changes that would have solved these problems were simple and inexpensive and the failure to implement these changes shows indifference, at best. Read Less
Sail Date October 2018
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the ... Read More
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent. Read Less
Sail Date September 2018
The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical ... Read More
The Regent Seven Seas Explorer is beautiful ship and this was our second voyage on it. But Regent's customer service is so poor it makes your local cable company look stellar. Three days into the cruise my wife developed a medical issue and we had to return home. Regent rearranged our flight arrangements, but charged us an exorbitant rate to do so. Then, after returning home, we were essentially dead to them. Even though they filled our cabin on the second leg of our 14 day cruise, they refused to give us any sort of credit for our trip or a future voyage. The company is more interested in making its quarterly earnings than treating customers right. We did not have travel insurance, and that was a mistake on our part, but it was disappointing to find that Regent was so tone deaf to a customer's unfortunate situation. Suffice to say, we won't be sailing on Regent again. Other issues - we first sailed on the Explorer last summer. The big evening shows (Paradis and My Revolution) were repeated from last year. Good shows, but is it too much to ask to refresh your entertainment every year? Does not encourage repeat customers. On the plus side, having five options for dinner each night (albeit 3 requiring reservations) is a great way to end the day. Our favorite was Setti Mari, which offered a great selection of Italian dishes and wines; while main courses are served, we also enjoyed being able to get our own salads and desert at the buffet. Have to come early however - folks arriving by 7:30 pm were often turned away due to the limited seating. We also liked the fact that excursions are included in the overall price and that there are several very good options from which to choose from each day. The main pool is a salt water pool (which is great to swim in) and rather large given the size of the ship. And unlike other cruises we have been on, the pool area is typically uncrowded - could always find an empty chaise lounge to relax in. Read Less
Sail Date May 2018
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an ... Read More
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an inclusive trick you. I would of much rather paid for better quality than what you get for free. The staff is rude the food is horrible and you have few options to eat at. Everyday you are at a port and ran from morning until night and then they MAKE you get dressed up just to walk around the boat not just to go to dinner. It was the worse trip of my life!! Everyday we docked or took off my room was up front I heard everything I got little sleep and was NOT even allowed to use my veranda because it distracted the bridge so why get a veranda then?!?!? I asked to move and they would down grade me 4 levels but would NOT refund the difference I paid for the suite versus down below they said it wasn’t the ships fault. I could go on and on BUT bottom line is this is a lying, horrible cruise company and steer clear enjoy your hard earned money somewhere else rather than paying them for abuse and bad food! And the entertainment is awful or should I say the lack of. Read Less
Sail Date April 2018
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to ... Read More
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to call someone to fix the tv. The phone didn't work either. One night we turned on the bathroom faucet and muddy, dirty water came out and didn't clear up until the next day or so. Another night the toilet didn't work. Our bathroom door wouldn't shut. After workmen came to fix it, when they left we tried to open it and the handle fell off. The food was mediocre. The waitstaff in the restaurants kept getting the orders wrong, or forgot to bring orders at all. The reception clerks were perfunctory and didn't seem to know what they were doing. The "unlimited" wi-fi either didn't work at all on some days or on other days it was intermittent and slow. There was a big leak in our bathroom. Our shower didn't drain, so we showered in pools of water. The women's public rest rooms had broken toilet seats and doors. The wallpaper on one of the walls in our cabin was peeling off, so workmen had to come in and replace it. We had hoped for a relaxing and pleasant cruise, but with the constant stream of workmen coming in and out of our cabin to fix things, it was one interruption after another. By the end of the cruise, I had a serious eye infection and both my wife and I had severe allergy problems, probably from exposure to all the work dust and fumes. Maybe things changed when Regent was taken over by Norwegian Cruise Lines and Apollo Mgt. That's what other passengers told us. They are obviously trying to cut back and have turned what may have once been an upscale cruise line into a mediocre one, certainly not worth the money they charge. Read Less
Sail Date April 2018
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per ... Read More
We just returned from our cruise on the Regent Seven Seas Mariner to Alaska, from Vancouver - Seward, sailing May 21-31, 2017. This was our first Regent Cruise and our last. We are experienced travelers, we dine out 3 - 4 times per week, and I am a trained chef. We most recently cruised with Crystal in October 2016. The ship was beautifully appointed and our suite was wonderful. The crew in general was friendly, but they seemed unorganized and not well trained. Our room was generally not made up until mid-afternoon. While we took advantage of many excursions, this only became an issue on the days spent at sea. The primary reason I would not sail again with Regent is the poor dining room experience. We managed to try most of the dining options, including the Compass Rose, for breakfast, lunch and dinner, the Coffee Connection throughout the day, the Veranda for breakfast and lunch, the pool side buffet for Lunch, Sette Maria ,Signatures and Prime 7 for dinner. In general the quality of the food was only fair to good, and the selection about the same. Most disappointing was the cut of steaks being so thin, that it was impossible to receive anything but a medium well temperature. Rare was not an option. The second most disappointing issue with the food was the fact that on an Alaska Cruise, one could order Alaskan King Crab legs only once in seven days, and only at Prime 7. Big disappointment. And no Baked Alaska either. My friends who travel the other spectrum on Celebrity were scoffing at this. Even the selection and quality of breads and pastries at breakfast were meager. The service in the dining room was worse than the food. At breakfast buffet, juice was not offered at the tables. A coffee refill required one to be lucky enough to gain the attention of a server. The omlette station cook would touch his face and hair with the same hands (with glove on) that he used to cook and serve. I was served pancakes that were not cooked through. At a pool side Indian Buffet I was served cold food from the chafing dishes, and raw chicken from the grill. At dinner, I requested a Riesling White Wine, but when the sommelier would refill the glass, he would pour in the evening’s selection of a Chardonnay. I guess they are both white, so close enough. Likewise with the water. I would order Pelligrino, and get refills of ice water. I would request lemon and lime wedges with the water, and always had to ask twice. If a baked potato was ordered, I was not offered accoutrements. I would have to ask for butter or sour cream. The same when lobster tails or scallops were ordered. Where was the clarified butter? Coffee refills with dessert required the same looking for the server. As was a replacement for a dropped piece of silverware. By observation, most of the staff was untrained, did not learn how to work as a team, there was no Captain or Floor manager keeping eyes on the operation, and in general no one seemed to care. I did request to speak with the Restaurant Manager, who finally made an effort to talk to me, but only after our farewell dinner. His excuse was that this was early in the season, and the crew needed time to work together. This is not the Maiden Voyage of the Mariner, and I did not get a discounted rate for being on a training cruise for the staff. My last complaint was that my suitcase was damaged in the transfer to the ship from the pre-night in Vancouver at the Four Seasons Hotel. I reported this to reception before we set sail. I was told they would make an attempt to repair it for me in the carpentry shop. On the sixth night, I was told it could not be repaired. If made aware sooner, I could have purchased a replacement in a port, or had one shipped ahead of time to meet me in the next port. Instead, I was told I would receive a ship board credit to my account. At disembarkation, my final statement was not ready, and the credit was not applied. I did manage to get a $200 credit before I left the ship. Again, this is an indication of poor training and lack of supervision. I honestly must say, that passenger experiences on discount cruise ships have an overall more enjoyable experience than we did on Regent. PS: I had contacted the cruise line after this vacation. I received the usual corporate line, we are sorry you had some complaints, and we will strive to do better on your next cruise with us. They did not even offer a discount if we would sail again with them and give them a second chance. Read Less
Sail Date May 2017
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had ... Read More
this was not my expectation, and not my first cruise. It was a nightmare. never again. never ..they are awful. not according to their brochure. they have breached the contract with me, since i did pay and did not deliver what they had promised. they should be reported to the health authorities. ship was 3 hours late, Bed bugs,was itching and my arm got bloody and then infected, and the ship doctor would no help me and said: what do you want me to do? dirty linen, bed vibrating, noises, my room under the pool, restaurant, under the chaises, chairs, no chairs for the pool, no one would help, i had to lay on the floor, no clean towels by the pool, from 6:00 am to 2:00 AM had not one moment peace because of my bed vibrating..my bed was vibrating for the entire trip, pillows smelled body odor, room service never came with the orders , missing always food, and the then food was served with fowl smell, horrifying service, fatty food, gym had al broken bikes, and equipment, spa? what spa. all leftovers, from the night before or no service at all. always ham or pork, never a decent meal. had to wait almost 2 hours for to be served. they would not add me to the big table to meet and sit with other, since i was traveling solo. awful entertainment, hardly anyone in the big theater. ship was flying, and i was wobbling for 10 days. hit my ring and i lost my emerald, the ship was going to fast but then found it. i had no sleep for 10 days, and then the staff, under the captain, called me in to ask me to sign a paper so i would not complain ever. they are a disgusting company and i am never going on another cruise as long as i live. i spend a fortune and now AMX is not even helping to withhold the funds and help me with this aggravated expense that i did not need to spend. Read Less
Sail Date March 2017
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple ... Read More
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple changes to the itinerary with little explanation which was very disappointing. My husband along with a number of other passengers became ill. The doctor on board was both incompetent and dishonest. My husband and I are both physicians. We were alarmed at his lack of knowledge. Our doc at home wanted to talk to him but he refused to talk/ email her. He lied about other ill passengers. He didn't understand his equipment or lab results. We were planning to go home and had told him that. He pushed us to go to local hospital and lied about his intent. Ultimately they put us off the ship one day before we had planned to leave! Our complaint to the president of the line, Jason M. Montague, went unanswered. I would never recommend this line to anyone! The food was poor, particularly on the deck at lunch. None of the restaurants were above average in our view. We were very disappointed in the excursions......we had liked the idea that all excursions were included but very disappointed to see it was virtually impossible to go on more than one tour per day.....all seemed to be scheduled at the same time. We found the cabin was very comfortable. We particularly liked the walk-in closet. The negative was that it seemed a bit shop worn. I wondered when it had last been refurbished. I will say the embarkation was well handled and the general staff was very pleasant and helpful. There were aspects of the ship we liked......the walking track, fitness etc. Much of our cruising in the past has included many lectures specifically geared to what we were seeing that day, that was not so on this trip. That was very disappointing to us. Perhaps that was because of the itinerary changed so frequently. We were particularly disappointed that Myanmar was eliminated. I suspect it was because of unrest but we were told it was because of water depth. There was a great deal of discussion about this, also upset. I believe the overall impression of the cruise for many seemed to be tarnished by the perceived dishonesty. Read Less
Sail Date March 2017
We were on the Voyager cruise in January from Auckland to Singapore. Our cabin was on deck 7. We had 3 broken pipes on our deck and times of no hot water, no water and black water. The Voyager lounge was closed for 2 days for another ... Read More
We were on the Voyager cruise in January from Auckland to Singapore. Our cabin was on deck 7. We had 3 broken pipes on our deck and times of no hot water, no water and black water. The Voyager lounge was closed for 2 days for another broken pipe there. The library had buckets on the floor to catch water. The tours were of poor quality and poorly organized and frequently weren't available. Our cabin creaked badly and engineering put wood wedges all along the ceiling to help with the noise. Other passengers had the same problems. I could say things happen and leave it at that but when we wrote corporate of the problems they didn't care enough to respond. For the tours it seemed Regent was trying to get people to pay for tours when the free tours weren't available. On the positive side the new menu at Compass Rose is very nice. Read Less
Sail Date January 2017
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
Sail Date January 2017
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You ... Read More
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You can see the NCL touch - cheapening everything. They offer free side trips, but unless you book them months in advance - forget about them. Also, most people on these ships are old, but they offer lots of excursions that most people don't have the physical capability. When we asked waiter for coffee in card room, we were told they could not service us there. Also, there is a big pole in the card room , so instead of 6 tables, it is only 5 1/2. Really bad design for brand new ship. Regent/NCL is only interested in taking you money. I can stress enough, stay away from this greedy, non-caring cruise lines.!!!!!! Read Less
Sail Date December 2016
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but ... Read More
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but decided to go based on above recommendations. First,confusion by shore staff on both transfers from embarkation hotel to ship and back to hotel at conclusion of sailing. Second, weather prevented sailing for 1 1/2 days. No back up plan by regent staff. Third, dining was slow and food often came to table barely warm. There was nothing very special with the food served at any time. Fourth, a total of three ports were not visited due to having to remaining in port due to weather. Again regent had no backup plan to compensate for lost ports. Fifth, little things like dirty windows going uncleaned throughout sailing, no air conditioning in a tour bus, and i could go on. Our expectations of a quality cruise were not met. Sixth, this was our first and now certainly the last time we sail with regent seven seas. Read Less
Sail Date November 2016
We chose Regents because I wanted to see Egypt and we felt it may be dangerous to fly in. The ship was newly refurbished and so was the staff. They never let on in booking. I guess cause most cruise sites warn against a newly ... Read More
We chose Regents because I wanted to see Egypt and we felt it may be dangerous to fly in. The ship was newly refurbished and so was the staff. They never let on in booking. I guess cause most cruise sites warn against a newly refurbished ship and they are right. Staff had no clue and we were the training program and a costly one at that. Food and service in Compass Rose poor. Tour guides poor to awful. Fumes from the rugs and refurbishment left me woyh a 21 day sinus problem for the entire cruise. I know cause off the ship it was fine back on it was back and others seemed to be experiencing the same. Shows, not great. Same guy with his puppets most of the time. Pre cruise hotel pretty bad. DisEmbarkation a disaster--- Told to take a taxi if I did not like the transfer offered and I could bring my luggage to the elevator myself. This could have been an amazing cruise given the ports but, it fell very short of basic expectations. Read Less
Sail Date November 2016
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the ... Read More
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the S.S. Mariner that began with our not having heat in our cabin, suite 735, for the first four days of the cruise, and culminated with my sister and I developing severely chapped skin, and me developing bronchitis and a fractured ankle. The trip was Regent Seven Seas Cruises headquartered at 7665 Corporate Center Drive, Miami, Florida 33126. Our cruise was from Montreal to Miami from October 21, 2016 through November 4, 2016. We boarded the S.S. Mariner in Montreal in the afternoon of October 21, 2016. It was a sunny day in the 50s. Although it was a bit cool in our cabin, we did not think much of it and dressed warmly for dinner. The next morning we were quite cold when we awoke. It was October 22nd and it was in the 40s where we were in Quebec City. We turned up the control on the suite heating system. When it remained cold during the day we thought possibly we were not operating the system properly. We asked our Steward to come show us how to increase the heat in our room. He did, and we had all the red lights lit for maximum heat that night. We went to bed convinced that it would be better by morning. By the next day, October 23rd we were at sea all day, and our room clearly had no heat whatsoever. It was a very dry cold. I went to the boutique and bought a $3 tube of Chap Stick for my chapping lips. We notified the Steward that we had “no heat”. The Steward said he would report it. After no one came we phoned Reception. Then after no one came we reported to the Concierge. Meanwhile we re-reported to our Steward and our housekeeper. By late in the day we were phoning Reception, the Concierge, the Steward, our housekeeper, and a waiter more times than we could count. That night we slept in our clothes. I wore a silk long sleeved turtle neck thermos top with a fleece jacket, stretch pants, and socks. By morning I woke up with a very sore throat, cough and a cold. We both had chapped skin as well. I went to the salon to try to get a gentle moisturizer. Even eye cream, the gentlest cream we had, would make our skin sting. The skin expert was not available, but the man at the counter suggested something. Because it cost $186 (a lot of money to me) I decided to wait and talk to the skin expert. The next day we repeated our efforts to try to get someone to the room. By then it was October 24th, and we were in Sydney, Nova Scotia where the temperature was in the low 40s. I was in bed with my cold all day. Still, I frequently called Reception, Concierge, and 8888 (the number for room service and the Steward). It was always difficult to know if whoever we were talking to understood because their English was not very good. I happen to speak English, Spanish, Italian and Russian so I could communicate with those crew members, but most were from other places. I tried to keep the message simple “no heat in our cabin”, but still no one came. In the afternoon, a nice man from Bulgaria showed up to fix our balcony door. Obviously we were misunderstood by someone we reported our problem to. Somehow someone we called thought that cold air was coming in our room because of a broken balcony door. The door was fine. The man’s English was quite good so we again explained to him our dilemma. He understood. He was quite tall, and he put his hand up to the vent on the ceiling, and said “yes there is not any heat in this cabin.” He also said he would try to get help from an appropriate repair person. A young boy came who after tinkering with the control got in the ceiling in the closet to make repairs. His English was quite poor. When he left we weren’t sure if it was repaired or not. But we gave it some time to get warmer. Thankfully, very gradually it began to become warmer in our room. On October 25th we were in Halifax, Nova Scotia where the temperature was in the upper 30s. Our room was still chilled, but some heat was coming through. It was never actually warm during the next week. It wasn’t truly warm until we were in South Florida, but at least it was not near freezing anymore. Still, by that time we were physically experiencing the consequences of four days without heat. Hypoallergenic eye cream still stung our skin. The dry cold had made our skin everywhere, including our scalp, red and sore. On October 25th, I went back to the Canyon Ranch salon, and talked with the skin expert, Joanna. Joanna suggested the $186 jar of skin cream. I sampled it, and it too stung my skin. She said: “This is the gentlest moisturizer we have. Madam, your skin is severely damaged.” During the next week our skin flaked off (everywhere including in our hair). Our skin did not stop flaking until after our return to south Florida in early November. Meanwhile, my cold and cough worsened. When I saw my pulmonologist after returning, he explained to me that the cold temperature of the air going into my lungs created an accumulation of mucus. The accumulated mucus attracted bacteria, and that made it inevitable that I would develop bronchitis. On the evening of October 26th while we were cruising to Portland, Maine, I went to the ship’s doctor. They immediately handed me a mask because of my cough. He performed an influenza test and a CBC blood test. I had a 100 degree fever, bad cough, and was given an antibiotic, cough medicine, and masks for both myself and my sister to wear. I returned to the cabin and spent the next several days in bed. The next day, October 27th, I phoned my doctor, and she suggested that the ship’s doctor give me enough antibiotics for the remainder of the trip (10 days). I returned that evening, and he did. On October 29th we arrived in Manhattan. Before the cruise my boyfriend had purchased tickets to “Fiddler on the Roof” at the Broadway Theatre. The tickets cost $314. Beginning on October 26th we contacted the Concierge to help us sell the tickets because I felt I would not be able to go. I gave her all the details of the tickets, and was even willing to sell them at a loss. She told me no one asked for tickets. When the tickets didn’t sell, I slept all day, bundled up, and went to the theater with my sister. During the play I was coughing so badly that I got up to go to the lobby. I fell, and later learned I fractured my right ankle. My sister and another person in the audience took me to the lobby where I raised my foot and put ice on it. My sister ran to a drug store to get a wrap for it to help me make it back to the ship. We did make it back with me holding on to my sister and hopping on my left leg, and the added help of a very cooperative taxi driver. When we boarded the ship we did not receive any help whatsoever from the crew. The next day, October 30th, I phoned for someone to bring a wheel chair to take me to the ship’s doctor. I returned to the ship’s doctor who again handed me a mask because of my bad cough. His x-ray equipment appeared to be malfunctioning. He gave me an injection of something (he never told me what), gave me some sample packets of ibuprofen for the pain, gave me an additional bandage for compression and support on my ankle, and told me to see an orthopedist as soon as I got home. I figured I would find out what the injection was when I received the “Medical Services Bill”, but a bill never arrived. They did let me borrow the wheel chair which I found easy to maneuver. Between the wheel chair, holding on to things, and hopping on my left leg I was able to function. I did try going to dinner one night because we had reservations at the Prime 7. Having my leg down for that long proved to be too painful. Incidentally, because I was on antibiotics I wanted water to stay hydrated. People’s wine glasses were filled several times, on this all-inclusive cruise, to each time I managed to get water. When they came I tried to tell them that I needed a lot of water, but again I think the language barrier got in the way. Therefore, I chose to stay in my room with my leg elevated and order room service for the remainder of the trip. On November 4th in Miami we woke up early ready to disembark. Several days earlier I had arranged for someone to assist us in disembarking since I was confined to the wheel chair and my sister would be handling both carry-on bags. I reconfirmed our arrangements on November 3rd , the day before disembarking. Whoever I spoke with on the phone told us that someone would be picking us up at 8:30 a.m. I questioned them because our instructions were to be out of our room by 8:00 a.m., and she assured me that 8:30 would not be any problem. No one came. At 9:00 we called 8888 or Reception. They said they were running behind. At 9:30 we phoned again, and they indicated someone would come. Around then we started phoning every 15 minutes. When it was nearly 11:00 we got a call saying “Madam, why have you not left your room?” Apparently we had been forgotten! All our phone calls asking to be picked up were ineffective and ignored. Apparently when you report any sort of a problem it is ignored! Finally, someone came. By then the ship was absolutely empty. No cabs were available because the disembark time was over. The person at the taxi stand did phone for a cab, and 10 minutes later we actually got one. My sister drove me back to Fort Myers where I had prearranged for an electric scooter chair to be delivered to my home, and I had a doctor’s appointment at 3:00 p.m. that I was able to drive to on my scooter chair. Although I had been on antibiotics for 10 days my bronchitis was severe. They decided to call an ambulance and take me to Gulf Coast Hospital. In the hospital they gave me a breathing treatment, and performed several other tests and X-rays. They determined I had severe bronchitis and a fractured right ankle. I was given three prescriptions for my bronchitis including another antibiotic for another 10 days, a steroid, an inhaler, and an orthopedic boot for my fractured ankle. I am now receiving follow-up care from my primary care doctor, a pulmonologist, and an orthopedist. The orthopedist said that although I have the most painful sort of fracture, my ankle should heal completely with possible physical therapy in around 12 weeks. It appears their crew truly doesn't speak English, and they are programed to perform certain duties such as to smile and fill a wine glass, but if you have any problem major (no heat) or minor (needing help disembarking or getting water at dinner) you are out of luck and destined to be extremely disappointed. Incidentally, Medicare does not cover injuries outside the US. My medical bills have exceeded the cost of my trip! Read Less
Sail Date October 2016
My wife and I traveled with another couple on a 10 day Mediterranean cruise aboard the Navigator. The ship was just reburbished earlier this year and was well done. We chose this cruise line due to the high end caliber advertised by ... Read More
My wife and I traveled with another couple on a 10 day Mediterranean cruise aboard the Navigator. The ship was just reburbished earlier this year and was well done. We chose this cruise line due to the high end caliber advertised by Regent. We purchased a pent house level package which included business class air. The trip cost over $25,000. This Company is certainly not high end. The level of staff is very mixed, some great while others very inexperienced. We were very happy with the room. However, that's about the best thing that we can say about the trip. The problems started when our itinerary got changed and they never notified us. We found out on our own. As such, we had to changes our travel dates. Then Regent put our friends and us on different flights. It was quite a challenge battling them to get us on the same flights. We booked our Athens hotel with Regent. They charged us a fee for the bus ride from the hotel to the ship without telling us that there was a charge. We got a bill for the bus ride a week into the cruise. Once on the ship, we were surprised to see that the average age of the guests was about 75 years old. We are in our early 50's and were by far some of the youngest folks on the boat. As such, the dining, entertainment and excursions were catered to that senior age group. Dining was by far the worst experience of the cruise. The 2 main restaurants on the ship cannot handle the volume of the guests for at-will seating. We had to wait nearly every night to get a table. The average wait was 30 to 40 minutes and they do not take reservations. Once you were seated, it was not uncommon for slow service. There were times that we waited 30 or more minutes to have our order taken. There is a specialty restaurant that you are entitled to reserve dinner for at least one evening. That restaurant is very nice. However, they never had another availability for us during the entire trip. The food is mediocre at best. It is not the great cuisine on other cruise lines. Specifically, the food had no taste and was not cooked properly. I think they try to cater to a diabetic and bland diet. I will say that they tried their best to accommodate my gluten free issue. The excursions were arduous and got more frustrating the further you got into the trip. As they were slow moving getting the folks tendered off the ship and then on the bus. The average group size was about 30. It would take the poor guide a long time to get the folks off the bus, then to the bathroom, then get on with the tour. So a lot of valuable time was wasted on bathroom breaks etc. That's tough to swallow when the tour is on a tight schedule of only 4 or 5 hours. It generally left us with no time for lunch at a port or any free time. Overall, the cruise fell far short and was not nearly worth the large dollars spent. Hence the low rating when considering the value for the money. I attempted to discuss my issues with guest relations. However, they do not let you speak to a live person. You must email guest relations. I emailed them on September 29, 2016 with 4 pages of compliments and complaints. I requested that I speak to a "live" person to discuss my issues. They never responded to my email. I called Regent on October 25, 2016 (27 days later) and attempted to get a customer service or guest relations employee to speak with. I just got voice mails. I finally got a live person when I selected the option to book a new cruise. I explained my situation and he said that I would get a response soon. So I received a canned letter today that did not acknowledge any of my issues and thanked me for taking the time to give them feedback. Very impersonal! My experience with this Company is that they do not live up to the high end caliber that they hold themselves out to be. You don't even get to speak to a real person. They simply do not appear to care about former guests. Read Less
Sail Date September 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
Sail Date August 2016
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator ... Read More
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator Suite which was truly wonderful once we got in, but we lost the entire day an evening by the time we unpacked and showered etc. and when we complained we were sent a box of candy. Then received a letter from management saying sorry for the inconvenience - let us know if there is anything we can do for you...a FORM letter. We had already accepted a change in itinerary but then the last day we were bumped from excursion and they basiclly did nothing to be helpful. The ships was recently updated, our room was great, entertainment was good, Ports and shore excursions were very unequal. Portofino ..they took us for tour at 8:00 - when all the garbage is being picked up - noise and smells were terrible..All of that ends at 10:00 when no cars etc allowed. No I would not go again nor would I recommend REGENT. There are so many other really amazing cruise lines available. Read Less
Sail Date May 2016
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 ... Read More
Embarkation was miserable. The staff behaved like novices. The excursions were poorly handled..and at times chaos. We were taken to Portofino when the garbage was being picked up - smelly noisy and everything closed..Where after 10 am vehicular traffic is banned and all services are available. I would never go on a Regent Ship nor will anyone I know American Express has been alerted as well and I believe that travel publications should also be aware of their ineptness and being far from a 5 star experience Worse the management at their corporate offices are not capable of anything other than form letters. The only good part was the entertainment and sometimes the food..but you can get that anywhere. They also changed the itinerary before with no reason and on the final stop they were unable to accommodate most passengers on excursions The Cruise Manager..Ante..behaved like a juvenile, sending us candy when we complained. Read Less
Sail Date May 2016
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