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138 Regent Seven Seas Cruise Reviews

Unfortunately we had very few sunny days and very few enjoyable events. I wouldn’t recommend this cruise to a friend. Starting at the Narita airport where we were rounded up like cattle, having to wait almost one hour and having to ... Read More
Unfortunately we had very few sunny days and very few enjoyable events. I wouldn’t recommend this cruise to a friend. Starting at the Narita airport where we were rounded up like cattle, having to wait almost one hour and having to bring our luggage several hundred yards to waiting buses. The Intercontinental Hotel was very nice and the service was fine. The 3-day pre-cruise program consisted of multiple long bus rides accompanied by guides that were eager to help and inform but difficult to understand. After embarkation a huge problem hit us with full force: no internet or phone service for the next 5 days! (Japan doesn’t allow satellite communication in their territorial waters). RSS didn’t mention this in any brochure, advertising or communication! We wouldn’t have taken this cruise if we knew this. For the remainder of this cruise, internet service was on and off available but at a speed that reminds of dial-up service (less than 1MB/minute). On the last day of this cruise there was basically no internet service, thus check in to our flight home was not possible. One day, we forgot to remove the “privacy sign” from our cabin door. When we returned late afternoon, we noticed our mistake and put the “service please” sign outside – the steward showed up at 9 pm but we declined to have service now. The cleaning cart was parked daily for at least all morning outside our cabin. On two days we noticed sewage-like odor in our cabin. We reported the problem and the problem was apparently corrected since the odor vanished after a few hours but nobody came that day to our cabin or asked if this issue is resolved. Two days later a phone call inquired if the smell is gone! The breakfast food ordered at La Veranda (deck 11) arrives routinely more cold than warm. Dining at Compass Rose takes at least two hours while servants are racing left and right, obviously better coordination would help. In fairness, the food is fine and the presentation is nice. At a lunch at La Veranda we ordered Chardonnay and a server put a glass of wine on the table (no pouring from a presented wine bottle). The food at La Veranda is cafeteria style and equal quality. When eating at the grill deck were special luncheons were offered, the food was barely warm. The multiple presentations by lecturer Terry Bishop relating to China were interesting and enjoyable. We also were fond of the evening serenades by pianist Jimmy Lovullo . RSS is not responsible for the weather but they shouldn’t schedule this route in March. If it didn’t rain it was foggy, there were five days with some sunshine out of 21 days cruise duration. The port of Xiamen was closed, due to fog and we proceeded to Shanghai. However, we spent three days at sea because Chinese authorities didn’t allow an earlier landing. Read Less
Sail Date March 2016
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, ... Read More
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid. 2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided. The worst was the attitude of the administrative staff. They most definitely had a "not my job, not my fault" attitude. Hey, things do go wrong on any vacation. But to have that kind of attitude just damages the reputation of the entire cruise line. The excursions/tours are obviously "managed" by the cruise line but carried out by local tour operators. When things did not go as planned, cruise staff simply could not even manage any type of empathic response (as in "I'm so sorry. Will definitely communicate that to corporate so that they are aware.") Instead, it was "Well, that really has nothing to do with the ship. THat's all controlled by the local tour operators" I won't go into detail about all the little things that went wrong, but the bottom line is that you pay a PREMIUM PRICE but get SUB-PAR SERVICE. Will try Crystal or Seabourn next time. Read Less
Sail Date February 2016
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a ... Read More
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a half hours for dinner with minimal wine! Thirty minutes for dessert when we told the waiter we wanted to get to the 9:30 show! Ten minutes to get a glass of iced tea! Another ten to get some Sweet and Low! service did improve after we spoke to the headwaiter and dining room manager. We were told that thirty of the best crew members were taken off the Voyager and sent to two new Norwegian ships and to the Explorer. We had looked forward to an elephant ride in Thailand, but that was cancelled because a tourist had been killed by an elephant earlier in the week. However, we were not told of the cancellation until after we left the ship. Thus, no chance to change tours or to sign a waiver of liability. We were told the tour operator had cancelled, but several passengers took a taxi back to the ship and another taxi to the tour destination and rode elephants. The tour provided was a waste of everyone's time and should have been an embarrassment for Regent. Several other tours also were not up to Regent standards with guides who were unfamiliar with the areas visited and not fluent in English. Most tours did not have a Regent representative along and it appeared that they had not been vetted beforehand. We also were eager to visit Corregidor, but were told, after the ship had sailed, that that trip had been cancelled by the tour operator. In reality, it would have been impossible to take that cruise for the ship was scheduled to dock at 8 and the ferries to Corregidor left at 7:30. Because of a typhoon, we could not stop in Viet Nam - another highlight. We also skipped Malaysia for no announced reason. Instead, we spent two days in Brunei and two in Manila, with no tours available on the extra day due to lack of busses and guides. Apparently, Regent had just become aware of the Chinese New Year. The ship was oversold so no bridge instructors were available until a good portion of the voyage had passed. To be fair, cabin crew was excellent and the food was very good - not excellent. Read Less
Sail Date February 2016
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with ... Read More
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with top-notch experiences. The excursions were poor - whether one of the "free" ones or ones you pay extra to join. Group sizes are too large, which impacted the pace of the tour as well as our ability to hear the guide. Guides were not up to Regent's previous standards. Excursions were often reduced to less than what we originally signed up for. Port itineraries were changed (supposedly due to weather) and we ended up with an extra day or two in ports which had not much to excite us to start with, and Regent offered NO excursions at all on those 2nd days. Because we missed both Vietnam and Malaysia, we did not need visas for these 2 countries. Rather than get a refund on our credit card which we used to pre-pay, we got ship board credits. And they would not handle it any other way, even if you asked. In addition, their optional pre-cruise excursion was a disaster. They had overbooked it and had a "horde" of travelers on their "capacity limited" 3-day trip to Angkor Wat. To keep costs down they did not have a guide/representative accompany us. Rather they just tossed us out at the airports and let us fend for ourselves. We spent more than 8 hours just sitting in the Bangkok airport. Returning to Bangkok our 2-hour bus ride to the cruise terminal offered not even so much as a bottle of water. Arriving on board ship we were forced to check in and sit in the theatre for more than an hour waiting to do a disaster drill. We could easily have gone to our cabins, dropped our bags, used the toilet and picked up a bottle of water. But we were FORCEFULLY told "absolutely not - you cannot leave the theatre." We were not the only guests upset with this cruise. In fact, each guest who went on the Angkor Wat trip was given a $300 ship board credit - but not until halfway through the trip. About all you could do with it at that point was shop in their inflated-priced boutiques. WE WILL NEVER AGAIN TRAVEL WITH REGENT. This is a very different cruise line today and there are now much better options. Regent still charges a premium but they no longer provide the premium experience. Read Less
Sail Date February 2016
We have been sailing with Regent pretty regularly for over 10 years. They are expensive, no doubt, but we always felt like it was worth it. Until this year...! Apparently they have been purchased by NCL, and the new management seems ... Read More
We have been sailing with Regent pretty regularly for over 10 years. They are expensive, no doubt, but we always felt like it was worth it. Until this year...! Apparently they have been purchased by NCL, and the new management seems bound and determined to run Regent into ruin. The staff has been cut back. The ship has been poorly maintained; we had 2 major mechanical issues during our cruise, one of which resulted in our being stuck in a nowhere/nothing port for 4 days and missing 3 of the best ports on the itinerary. We were in a Seven Seas Suite, and the furniture on our balcony was falling apart! The food quality and freshness was lousy compared to prior cruises, as was the wine selections and alcohol choices. Shore excursions offered were not to Regent's usual standards and were poorly organized. My husband and I were able to talk to and get to know several of the crew and entertainers during our 33 days. The best crew members, those who have been with Regent for years and years, are planning on leaving at the end of their contract. All of the top notch entertainers that we talked to are fed up with management and will not be returning to Regent. What a shame! We were so disappointed!! Absolutely not worth the exorbitant rates they charge!!! Read Less
Sail Date January 2016
Dining Inconsistent service "It's not my job" mentality Waiters talking back to customers Waiters not fully speaking English, although business conducted in English-a lot of pointing Quality of food was ... Read More
Dining Inconsistent service "It's not my job" mentality Waiters talking back to customers Waiters not fully speaking English, although business conducted in English-a lot of pointing Quality of food was terrible, lost weight Shore Excursions Disorganized, tedious and time consuming for bus tickets Tours-free and inconsistent, much better options available Pre-/post- cruises available to all classes of service, not as first advertised to suites only Entertainment -The same cruise director as 2003 and he was stale then! -Nothing remotely outstanding, as should be for "luxury" ships. -Not using staff to advantage, ie. Internet Manager teaching Lightroom; chef tours of Kitchen; bartenders Mixology classses, none available as on other ships Cabin -Small, compared to other ships Internet/Shops -Internet manager editing her own photos in Lightroom- they pay her for this? -Shops were stale, sold nothing. Ports Docked two hours from destination on three occasions. Precluded us from the 4 hour bus trip in one port Overall This ship is a shadow of itself. This was once a wonderful cruise line and both of us had high expectations of this cruise,very disappointing and, most definitely, not worth the money! Read Less
Sail Date January 2016
We recently sailed on the Seven Seas Mariner on the 72-night Panama to Patagonia Grand Voyage. We wanted to take a bit of time before writing this review so that it was written from a thoughtful perspective rather that an emotional ... Read More
We recently sailed on the Seven Seas Mariner on the 72-night Panama to Patagonia Grand Voyage. We wanted to take a bit of time before writing this review so that it was written from a thoughtful perspective rather that an emotional viewpoint. We have been sailing with RSSC since 2007, and have logged 391 nights having sailed on several world cruises and grand voyages. On each voyage we enjoyed the experiences and we were really looking forward to circumnavigating South America. Several reasons that we chose to take this voyage rather than segments of the world cruise were that 1) we had never been south of Lima or south of Rio, so a huge portion of this cruise was going to be new areas to us; 2) We had never been to the Falkland Islands; 3) We enjoy fjords and glaciers; and 4) We had never been to Devil's Island. But to say we were disappointed with our recent experience would be an understatement. We are also deeply disappointed by the resolution proposed by Regent Seven Seas in regards to future cruise credits. We traveled on a Regent arranged flight overnight, arriving approximately 8:00 a.m., in Miami. There we were informed by Regent representatives that we would have to wait at the airport terminal for at least 90 minutes before being transported to the ship. We thought this was very odd, as we were certain we would not be able to board until the ship had been disembarked. Once we arrived at the cruise terminal at approximately 10a.m., we were informed by the cruise gate security agents that we could not enter the cruise terminal until noon, at the earliest. Accordingly we had to stand outside for two hours as there are no benches or seats to speak of. Now we waited another stretch of time while the ships personnel tried to get the computer systems working. That process took well over an hour, and we were finally processed very slowly as very few terminals were working. So our cruise started with a very stressful state of affairs. During the first leg of the journey (Miami to Lima), we commented to a number of officers including the Captain about the lack of any special events for the "Grand Voyagers." Typically there have been special welcome dinners or cocktail hours for the Grand Voyagers so we would get to know our fellow long-term passengers. We were told several times something would be scheduled, but nothing ever was. During the second leg of the journey (Lima to Buenos Aires), evidently several embarking guests came on board bearing a gastrointestinal ("GI") bug that spread quickly throughout the ship. We also found out from crew members that many of the sick passengers were told to isolate themselves in their cabins, but decided to disregard these orders, and further contaminated the ship. So for nearly the entire time of this segment we were subjected to "code red" procedures which limited access to many amenities. It was during this segment that we started missing ports. The first missed port was Iquique, Chile. Then Coquimbo, Chile. Then on the 8th or 9th we were told the ship had possibly picked up a fishing net in one of the pods, and that cruising speed would be effected. It was reported that we would not be going to the Amalia Glacier due to weather concerns. It was also reported a couple days later that we would not be going to the Falkland Islands due to weather concerns. However, in Montevideo, we met up with a ship that was paralleling our cruise route. It turns out that they were in the Falklands on the same day the Mariner was scheduled to be there and there were no weather related issues at all. Now the cruise really got interesting, and not in a good way. During the third segment (Buenos Aires to Rio) the GI bug continued to pop up and limit our access to amenities. Then in Santos, Brazil, we were informed the auxiliary generator had failed its regularly scheduled test, so we would be docked there until further notice. Due to that problem, we missed three additional Brazilian ports... Ilha Grande, Parati, and Buzios. Then the fourth segment (Rio to Miami) and missed yet another port, Devil's Island. We truly feel let down by the miscommunication, conflicting offers of credits, and the overall amount that Regent thinks is adequate compensation. We missed 8 ports or experiences out of a possible 47 which is over 17%. . Read Less
Sail Date January 2016
We have taken over 35 cruises during our marriage. Certainly some have been better than others but we have never been disappointed in a cruise until this one. We have so many friends that will only travel on Regent and endlessly have told ... Read More
We have taken over 35 cruises during our marriage. Certainly some have been better than others but we have never been disappointed in a cruise until this one. We have so many friends that will only travel on Regent and endlessly have told us that until we have gone on a Regent cruise we really have not experienced what great cruising is all about. Admittedly, it was with that kind of build up that we booked and took our cruise, but the whole issue about Regent was that it was 5+ stars. To me that means just what it says. I can assure you that while some areas definitely met the 5+ star rating, overall it was 3 star at best. Upon arrival at the dock, they had a computer issue. Instead of orderly quick boarding, we stood with 600 other passengers for 3 hours before we could board. Now anyone can have a computer issue but wouldn't you think they would attempt to get seating, a little water, a glass of champayne (we had paid for it as the cruise is 'all inclusive"); we got nothing! The entertainment consisted of an amatuer comedian/magician who was on two nights. We walked out the first night, a clarinet player that played for 2 nights; one was plenty as he had zero personality; an acrobatic couple that played 2 nights, and finally a las vegas show for two nights that was well choreographed. The very worst entertainment we have ever had over the course of cruising (remember, this is supposed to be 5+stars) The staterooms are spacious and well laid out and the room service and butler were extremely good and met expectations but the carpet is aged, stained and faded as are the bed coverings. The food is above average but not near 5 star. They have a steak and also a french specialty restaurant but quite frankly the other main restaurant is just as good so they have no real distinction. Food overall was 3.5 to 5 star. They should really not try to merchandise as their shopping area and product while very expensive seem as an after thought They did have Canyon Ranch as their spa service and that was well done. But they did not have enough to do. I have never been on a cruise where there was not lots going on. If you are reading this, know that we have often been travelers with the concierge service level stateroom and service on the Holland American Lines and Crystal. These ships are larger which some people do not like. But if you are going to pay what you do on Regent you can book the upper levels on these other ships for the same or less and have enough privacy that you do not feel like cattle because they take care of you. Both these other lines pick up the misses that Regent had Lastly, we booked a 3 night post trip to Prague as did 5 other couples we met. Same story; waited 2 hours at the airport for transfer to the hotel. They could not provide us our flight info to Prague until the day before we ended the cruise. They obviously booked us with an agency in Prague and trips got messed up. Don't forget this was to be a 5+star experience. After reading this, I guess you want to say 'don't they ever stop complaining'. I understand your thinking but honestly my wife and I are not conplainers; we never write reviews, but this time..... Read Less
Sail Date September 2015
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so ... Read More
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was on hand within minutes is this really what we should expect of so called luxury cruising? We understand that they are taking this ship on a world cruise in 2017. Our advice for what it is worth? Do not go! The choice of food is very limited and on a 21 day cruise the menus did not change once. Can you imagine 128 days of it! The menus are the same as they were five years ago. The ship is cramped. The staff are generally indifferent and unlike five years ago when we started with Regent it is now a case of spot the really keen friendly staff as opposed to the poor ones standing out from the rest. The same test should be applied to the food with the occasional meal standing out. The cafeteria style breakfast is now dated. Food is being cooked to order in good hotels such as our pre cruise one in San Francisco. Here the bacon is piled high and the beans congeal as time goes by! Service by staff inside and on deck is intermittent. The top pool deck was often ignored by the pool staff. The woman behind the bar both by the pool, and again in the evening was terse and argumentative. She basically told me I was wrong when I suggested I had ordered soda and lime many times and had been served Sprite and lime. According to her that was impossible. When I returned a glass of champagne which had clearly been poured hours before I was met with a scowl. I have served myself wine and cleared my own table more than once. On the pool deck I forgot to look at my table number so rather than help me out by looking across the deck to where I had pointed the waiter simply refused to take my order. I actually took a soiled sunbed cover to reception to show them the standard of cleanliness. After three days of finding dirty covers I thought at least if I took it down something would be done. I was treated as if my complaint was not worth the time and subsequently found that it had not been passed on. It was only when I followed it up a week later having heard nothing that someone called me to say it had been noted and would not happen again. Needless to say it did. We did not have any representative or information at our hotel on embarkation day. A driver pulled up to collect four people from our hotel but did not have names of clients or the ship. We just got in with two others and directed him to the Navigator berth in the terminal. We are taking a post cruise tour. Our hotel has been changed twice. The woman here on Destination Sevices failed to listen to our request for confirmation and just kept talking about something else so we walked off and are having to phone Regent in England to find out what is going on. The fixtures and fittings in the cabin are worn out. The drawers stick, the pillows are lumpy and the shower is dated. Who needs a soap tray these days? Somewhere flat to stand the shower gel would be better. The television and video player which we relied heavily upon because of the lack of entertainment, were unreliable and out of date. We have spent a lot of money in our own house to upgrade our standard of living and did not expect to be going down a notch in terms of comfort. The standard of cleaning in our cabin was poor. I often found items I had placed in the bin such as dental floss on the floor after the staff had been in. At least they came I suppose apart from two days when they forgot us completely. I decided I would use the gym on this cruise as a kick start to a new fitness regime at home. I wanted to use the time to familiarise myself with the machines. The fitness instructor was either absent from the gym or could not find the time to explain the machines to me. I felt like I was too unfit for him to take time over. When I did ask a question about heart rates and programmes on the cross trainer he barely gave me the time of day and kept darting out to reception as if looking for more important clients who had booked extra sessions and paid for them. I gave up on him and did it myself and yes I lost 6 kilos! That should give you an idea of how easy it has been to refuse the food which was often just not worth the calories. We found the entertainment team aloof and very much seperate from the guests unlike our experience on Seabourne where they really join you on the dance floor! The dancing here is late at night and the Regent orchestra is poor and boring. Everything seems rooted in the 1940's in terms of music and shows which have hardly changed over five years. We didn't bother with any and just stuck to our own films and box sets whenever we could coax the dvd player and remote in to life. This is an all inclusive cruise and in the past has been well worth it but not anymore. We are gold members as a result of all the cruises we have taken with Regent over the last five years. This is to be our last with this company. I am always fair whenever I review anything and this may seem a harsh review but it is all true. We like to reward good service and are loyal clients to may firms and companies. Although not required we did tip two waiters Siva and Alvin who embodied the old spirit of Regent. Such a shame it has come to this. We are going to book two luxury land holidays next year and give cruising certainly with this company a miss. Read Less
Sail Date September 2015
We are Gold level society members on the Regent Cruise Line and are loyal customers. But sailing on the Navigator has given us second thoughts about ever sailing on Regent again. We spent 31 days on the Regent Navigator traveling from ... Read More
We are Gold level society members on the Regent Cruise Line and are loyal customers. But sailing on the Navigator has given us second thoughts about ever sailing on Regent again. We spent 31 days on the Regent Navigator traveling from Vancouver to Alaska with our final destination at New York. Our observations of this ship is as follows: 1. The vibration on this ship is unacceptable and is most notable in the rear. We watched our wine glasses almost vibrate off the table. We could not eat our dinners in the specialty restaurant, Prime 7, without getting nauseated from the vibration. 2. The food was not up to the previous standard of Regent. Small portions were served in the Compass Rose dining room and the service was slow at times. Some of the food was not served hot and had to be sent back. In Prime 7, some of the steaks had to be sent back due to them being not tender. Also it appears that Regent cut back on the staff in the dining areas as some of our orders were forgotten by the waiters and they seemed to have to many tables to wait on. 3. Some of the free shore excursions and ports were so poor that we should have stayed on the ship. We were mostly taken to shopping areas and churches. We paid an additional fee for a tour and were so disappointed along with the other people on it that we asked for our money back. We filled out a form to get reimbursed and received the typical bed bug letter denying our request. Do not pay an additional fee for an excursion. They are not worth it. 4. Entertainment was fair with some shows being boring. We should have stayed in our room and watched some movies instead of going to some of these shows. In summary, it appears that Regent has lowered it standards in service, food , and the over all quality of the Navigator. This ship is slated for a world tour next year. We cannot imagine signing up for such a cruise with the terrible vibration on this ship. This ship is old,outdated and should be taken out of service. Our advice is to stay off this ship. We find this sad to write these comments on this cruise line, but the Navigator is destroying their image. As stated in the beginning, we are gold lever members of this cruise line, but we are not looking forward to the next level now. Read Less
Sail Date August 2015
We are just short of Platinum with Regent and until this error had all been great on the Voyager. Where shall I start .. ""The Navigator"" our trip was Vancouver Alaska to SF and then thru the Panama and onwards to NY ... Read More
We are just short of Platinum with Regent and until this error had all been great on the Voyager. Where shall I start .. ""The Navigator"" our trip was Vancouver Alaska to SF and then thru the Panama and onwards to NY 31 days. Several of the crew we had been with before and were great and welcoming , The suite was of the usual Regent size and standard lay out..BUT oh DEAR so tired and worn out, very much not what we are used to, carpets looked old and really was the first time I have used the slippers provided. They just about managed to have the Band on deck for the sail away in vancouver ,but they made minimal effort, and this was the last time there was anything in the way of a sail away even from SF there was only taped music in the background. Long gone are the sail away cocktails and the smiling faces. The crew are now worked to the bone and boy does it show. .The so called Cruise Director and his wife made the odd fleeting guest appearance and stuck very much to their FAN CLUB..and showed no interest in much else..They seemed to be enjoying their ""holiday""..Oh how they could take lessons from the brilliant Cruise staff who have left and gone to Viking or indeed the amazing ones on SAGA.. Food is a big part of our holidays, the standards have plummeted we sent several meals back in Compass Rose that were shall we say on the COOL side, Prime 7 has totally lost its edge and is now rated as OK by us..La Veranda one up from school dinners, Sete Marie same place in the evening, went only 3 times and sent back one over cooked veal to the point of crunchie veal escalope, and the seafood stew was so cold.. When I brought it to the attention of staff was told should be ok.. I placed 3 fingers in the liquid and held them there STATING THIS IN NOT HOT..not polite or manners but things were now at a point of no return...the girl took the dish placed on the centre cooking pasta station induction plate for about 45 seconds and returned the same dish. saying ""is now good"".. We left and did not return. We travelled with 2 friends who are both Titanium and this is not the Regent we loved.. The Dancers and singers were great and the shows well performed.. The guest entertainers would have been well suited to Butlins. I really dislike going to print with comments like this but if this is what Regent has slipped down to ,please take it as a warning from a very seasoned travelling couple Read Less
Sail Date August 2015
Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make ... Read More
Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make you feel special. Is second rate to Seabourn who provide that extra touch. Free tours generally are a waste of time though paid are fairly good. Don't bother with the coach transfer at anchorage get a cab, waited an hour and still got a cab as couldn't wait any longer. It's a shame as it could be good! Read Less
Sail Date August 2015
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie ... Read More
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie Seabourn, and very disappointing. The staff was superficially pleasant but mechanical, as long as we made routine requests they were okay. But if you want something out of the ordinary, expect to hear No. We experienced disagreeable and argumentative responses from waiters, those at the Destination Services desk, and Reception. Four Seasons Hotel training might be of benefit. The telephone barely worked. Internet? The slowest and least convenient system we've experienced on any ship. Food was extremely disappointing, neither delicious nor interesting, and small portions were a joke. Wines were bottom shelf. We understand the need for budget, but regular wines were lower quality. Avoid the entertainment, beautiful voices but artlessly arranged. Our cabin was adequate. Nothing special. Furniture was also just adequate. The ship is very noisy, though, creaking constantly. We found this annoying and not relaxing. The television could not be operated from the bed. Small conveniences should have been addressed and revised. However, our steward and butler were outstanding, and a high point of our journey, always a smile and willing to help. One bright star: The pool grill prepares delicious hamburgers! Ice Cream bar is fun! Other bright star: Helicopter to the glacier, walking on the ice. Priceless! Biggest disappointment, aside from rudeness: the decision made to bypass Hubbard Glacier rather than perhaps eliminating Sitka. Due to a fairly bad storm, the Captain explained the revised route to the entire ship AFTER we pulled away from Sitka. (We might have left the ship.) (This was days after announcing the journey up Tracy Arm was not possible due to ice, but why make the announcement moments AFTER the excursion in a smaller boat has already departed so we had no choice but to miss it completely?) Even before the storm, activities were cancelled, rescheduled, and generally disappointing, with the exception of the helicopter ride (extra but worth every cent.) Destination services personnel were either rude or poorly trained. The ship vibrates noticeably most of the time, and it rolls and pitches in bad sea. We experienced a storm such that we were not able to visit Hubbard Glacier, one of the highlights of the trip. We were told this is very unusual, but other comments indicate it seems fairly standard and there could be a contingency plan to include more highlights. (Was the reason for eliminating Hubbard and going directly to Seward for the passengers' comfort as stated, or because they have a schedule, and it is more important to get finished than to provide a truly memorable trip?) Many passengers disembarked still sick from over 36 hours of violent seas. Was there really no better way to handle that? For a $20,000 holiday for a week, this was just adequate. Frankly, I want more than adequate for that expense of time and money. If we return to Alaska, we'll not do so on Regent Seven Seas. Read Less
Sail Date August 2015
This was our 6th cruise with Regent Seven Seas and it may well be the last. What was once a high end luxurious cruising experience has now been diminished to cost cutting. The service, the cuisine, the excursions are all sub-par now. ... Read More
This was our 6th cruise with Regent Seven Seas and it may well be the last. What was once a high end luxurious cruising experience has now been diminished to cost cutting. The service, the cuisine, the excursions are all sub-par now. For example, although most regular excursions are "free" we wanted a more memorable experience and so paid over $600 a person for the "Private View of the Vatican" with Smithsonian expert in attendance.(She was not permitted to speak). We were run ragged by two inept guides who did not even have the foresight to prepare our audio ear pieces and entrance tickets ahead of time. Five members of the group got lost in the fray and we had to chase them through the Vatican! Another huge disappointment was the Captain's rather abrupt decision to skip the first port of call,Trieste. We had been so looking forward to it. We were scheduled to dock at 8 am and at precisely 8:05 after only 5 minutes of attempting to sail in he gave up claiming there was too much wind. It would have been much more intelligent to wait an hour or two and try again as other ships we have sailed with have done. This demonstrates some consideration for the passengers who wait all year for specific ports. Regent seems to be aiming for the lowest common denominator now. We are going back to Seabourn. Read Less
Sail Date July 2015
My wife and I travelled with friends on the seven seas mariner cruise that our valued travel agent recommended and advised us on . We were told that this ship is a true "six star" ship recently renovated and up to the best of ... Read More
My wife and I travelled with friends on the seven seas mariner cruise that our valued travel agent recommended and advised us on . We were told that this ship is a true "six star" ship recently renovated and up to the best of them at the moment. We were very pleased with all the facilities and our stateroom was definitely comfortable and well appointed . We have no complaints about presentation of the ship or the amenities and common areas. However , when it comes to service and value for money its a totally different matter. Service and help at the pool was simply non existent- we had to help ourselves each and every day or complain and wait for someone to help get chair and or a drink . Breakfast was just a horrible experience - no one knew about how to cook fried eggs Anything that was ordered hot came at least 30 mins late and by that time we were all ready to leave. Breakfast area was nothing short of a chaotic experience more like a cheap cafeteria in a department store or a zoo. Even at night one waiter served ice cream to our table that he tasted before he served from the very same bowl. I gave my expensive newly bought linen pants to be dry cleaned and they came back shinny and ruined . I made a claim which was endorse by the ship's staff and brought it back to my agent to process . After several weeks an response came back to say that they take no responsibility and I should have claimed from my travel insurance - well that is really disgusting. We were advised that two of our planned destinations were to be cancelled the night before we were to arrive - so instead of taking us to St Tropez they took us to Toulon which was to be the next destination anyway . The buses to take all who booked to Aix en Provence were waiting for us but no buses were arranged to take us to St Tropez which was less distance than Aix en Provence. We were told that if we have arrangements in St Tropez we could take a taxi. Taxis would be approx. Euro 25O each way. Not only did they not help us to get there but instead of staying an extra night in Toulon, we were taken back to Barcelona one day earlier to abruptly end the trip prematurely. So two ports were cancelled during this trip both were highlights and no apologies were given despite the fact that weather conditions were not as they had reported, but quite manageable if they tried, The captain never made any appearances to explain and on our return our agent made a full report and claim for at lease one night refund but to no avail . They simply refused to accept that there was any reason for claim. We and others on the cruise are convinced they made a commercial decision to return to Barcelona early and cut their costs. Read Less
Sail Date July 2015
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. ... Read More
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. This cabin had a huge metal windscreen which obstructed 1/3 of the balcony view. Our Sunset pictures were 2/3 beautiful and 1/3 steel hull. In addition, they didn't inform our Travel Agent that directly above us is the Ships forward A/C, exhaust/ventilation system that was so loud you thought you were sleeping in a wind chamber. We complained about the obstructed view and how Regent deceived our Travel Agent into believing we were being given an upgrade but actually it was a downgrade and they said that this was done not by the Ship but by Corporate Regent in Miami. Because the ship was now completely booked, the very embarrassed but kind Ship Concierge said that we had no options. With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles. We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive. Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience. Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch. Read Less
Sail Date June 2015
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two ... Read More
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two cruise lines were similar. In our experience they are not. Seabourn prides itself on the interaction between staff and clients - this is the major failing we found with Regent. As noted by other reviewers, staff seem overworked and undertrained. Many categories, such as the sommeliers throughout the ship, are sommeliers in name only. They could offer, poorly, the wine of the day, but struggled to deal with any request beyond that. More generally we made a number of inquiries with staff, none of which were adequately dealt with. The answer typically was "I don't know", there was no offer of follow up or further assistance. Compared to Seabourn the food was ordinary and very repetitive. Typically we left most of it on our plate. Other guests we befriended, who had travelled with Regent previously, bemoaned the fall in standards. We agree with comments in other reviews about the time consuming, frustrating, process of allocating clients to excursions and disembarkation. Put simply there seems to be a lot of double handling and lengthy delays. All tour allocations are funnelled through one person who seems easily distracted. On one occasion a guest arrived very late for a tour, the organiser left a theatre full of other clients while he dealt with this one latecomer who, given the circumstances, should have been left behind. If you arrive 20 minutes after the departure time for a tour it is unreasonable to have any expectation of being on that tour. We would not travel with this cruise line again. Read Less
Sail Date June 2015
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked ... Read More
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked forward to cruising as we know we can unpack once, not rent cars, or schlepp bags in and out of hotels. We enjoy seeing the world go by from the balcony or aft deck, and of course, the all-inclusive aspect of Regent is appealing. I am torn between a rating of 2 or 3...but given what you pay for a Regent Cruise, I ultimately came up with a poor rating. Here's why: Suite: Upon entering the cabin we are greeted by champagne and eagerly browse all the information on the desk. Oddly, I noticed was an envelope with shore excursions addressed to someone else along side an envelope with our tickets. I took the envelope to the Destination Desk and she simply tore up the other persons' tickets and tossed them in the trash. No explanation. The next odd thing occurred while we were unpacking. I opened the closet door and it literally broke - the top hinge snapped and the door swung toward me, just missing my head. Fortunately the bottom hinge held. We immediately called reception and reported the problem. It took 6 hours before someone came to fix it. We were told that maintenance was "too busy preparing to sail" to assist until later. I was surprised to find a large stain on the carpet in front of the makeup table and the small night light along the floor askew and leaning out. We also noted a strong smell of diesel in the hall outside our suite. Fortunately it didn't permeate our suite. Dining: By far the biggest change since our last trip. Food, other than the premium restaurants was not good. Settle Mari had the same tired menu every night with gloppy pastas and dry veal. La Veranda for breakfast was only good if you stuck to fresh fruit and ordered eggs made to order. The hot buffet items were greasy, pastries dry. Compass Ross was slightly better, but service was so slow for breakfast - the explanation given to use was that their kitchen is primarily focused on room service in the morning. Pool Deck Grill varied widely. "Themed" lunches could be acceptable or awful. Signatures and Prime Seven were noticeably better, but I agree with other reviewers that the sommelier was laughable. When I asked for a recommendation on a non-oaky chardonnay, he said he hadn't tried any of those on the list, but he'd "heard" good things about the Louis Jadot Meursault (what?). We stuck with beef or lamb and found they were very good. Lobster was consistently dry and very small portion wise. Entertainment: Other than the Orchestra and the Piano player in the Observation Lounge, the entertainment is sub-par. Amateurish stage shows. I hate to be snarky, but my daughter's high school musicals were better than these shows. The James Bond night was so bad, we left early. Disappointed in Team Trivia this time. I joined friends to play as a team and always had to track down a server for a tea cup and hot water. Cakes and sweets were awful - dry and tasted like they'd been thawed from previously being frozen. Also, if Ray (the Cruise Director) wasn't available you ended up with dancers from the show substituting badly. Crew: I highly suspect that they have reduced the overall crew size and cut back on training. It was hard to find a waiter in the Observation Lounge after dinner and we never once had a server wait on us onside on the Horizon Aft deck - we always had to go in the lounge and hunt for a server. Never once saw the Captain. General Manager occasionally strolled around, but never smiled, said hello, nothing. On the other hand, our Cabin steward was fabulous, always smiling and greeted us by name. The guy running the Computer room is pretty good, given he has crappy equipment (soooo slow desk tops) and has to answer the same question a thousand times a day "I can't get WiFi to work!" Excursions: Ranged from great to awful. As others have noted, the process to get onshore for excursions is disjointed and poorly managed. Other than the young man, I think from Chile, the other Destination Desk crew appeared overwhelmed and negative. Many guides were weak, but again, some were amazing - Rollie in Belfast was exceptional! I felt overall that we spent way too much time on the buses. Some stops were just not interesting at all - Kristiansand and Skagen. Overall impressions are that things have slipped as far as quality and service. On our previous trips, servers would practically fall over themselves to carry your plate from the buffet to your table in La Veranda and the Pool Grill - happened ONCE on this cruise. Also, on previous cruises your wine was topped off continuously. We often waited for refills and had to tell them what we were drinking! Given the price paid, I no longer believe Regent is a good value. We spoke to many other travelers who agreed with us, many of them having sailed with Regent since the Radisson days. I hate to say it, but I think we're done with Regent. Read Less
Sail Date June 2015
This was our first Regent Cruise. We spend about 21 - 28 days per year at sea and unlike many luxury cruisers, we are not yet brand loyal. That said we have gone on Silversea most frequently, Oceania and this is our first Regent. We ... Read More
This was our first Regent Cruise. We spend about 21 - 28 days per year at sea and unlike many luxury cruisers, we are not yet brand loyal. That said we have gone on Silversea most frequently, Oceania and this is our first Regent. We are now in our 50’s so believe we have outgrown some of the other lines from our younger years. So in some ways we considered this Regent Cruise as a move up. The Voyager is lovely. The cabins are well designed with more than enough storage. The public areas are also well appointed, understated and elegant. The art was noticeably plain compared to the Oceania Marina but still nice. Cabin service was excellent. Restaurant service not as good. Appeared to be a lack of pride with more focus on refilling salt shakers instead of clients needing more coffee or water. Seemed to not be enough staff. We noticed (as did a few chuckling tables around us) that horribly wrinkled tablecloths were put on tables. Overall we felt there was a lack of pride amongst the wait staff except in the Specialty restaurants where service was excellent. The other difference in the Specialty restaurants was the food quality. It was just better in Signatures and Prime 7. I had a veal chop in both Prime 7 and Compass Rose. The quality was night and day. Regarding the service, here were our issues: On our first day, May 23, we smelled a strong diesel odor in the cabin. It was present when we were still in port and it did not abate when we set sail from Barcelona. It was lingering when we returned from dinner but decided to go to bed. We both noticed it getting worse. It got so bad that finally at 1:00 am, I called Reception. In the age of The Concordia, food safety concerns on Silversea and many issues on various Carnival brands, frankly we were concerned about the effects of diesel and the possible mix with carbon monoxide. We were nauseated. The on duty Receptionist explained I was not the only one and to open the balcony door which I thought would make it worse. We opened the door and it did improve it. The noise of the water and the breeze however would not let us sleep. Many in our same general area of the ship commented or complained too. It went on for 2 nights and into the 3rd day. The Concierge left a voicemail explaining the process of refueling and the lingering odor. I have never smelled that in a cabin in 25 years of cruising. The next day I invited him to smell it personally where he acknowledged it was bad. In fact that he said he could smell it in his office too. I requested a room change - but was told they were full. Although the cruise is all-inclusive, I was shocked that nothing was offered. Nothing. When I stay at a five star hotel and there is an issue so horrendous, the guest is apologized to and offered something. Finally, the next day when I spoke to The General Manager, he did credit my internet service as a gesture of good will. He said "Miami" was aware of the diesel fuel complaints. He said that any requests for compensation would have to be taken up with Miami. We had two sleepless nights and were forced out of our cabin because of the odor. Another issue, though less serious, was the failure to inform me about an onboard credit bought by my sister and a gift of chocolates to be delivered to the room - neither of which happened. They finally acknowledged a mistake in the "upload" and finally the onboard credit was applied on final day. We did not want the chocolates on the last day. My sister should have been credited for those. She wasn't. So disappointing. Last few: We were waiting in the Observation Lounge for a table in Sette Bello with our friends in suite 1104. The Maître in the Italian restaurant told us he would call when the table was ready. He said he notified the Observation bar to tell us they were ready. We heard the phone. The Bartender never told us though we identified ourselves to him as waiting for a call. On the last night, I ordered a Martini in Signatures. It was made by accident with lemon versus olives. Instead of remaking it, the same martini was returned but with olives so it tasted like lemon and they had to replace it anyway. On returning from Europe I sent an email to Regent Guest Relations and waited a week. No response other than the auto-acknowledgement. Then I emailed the CEO. Waited another week. No response their either. I am wondering with the NCL take-over if they are just in total turmoil. So again, there were some wonderful excursions, the Specialty restaurants were great and the ship is lovely. Overall our limited experience, and perhaps it is because we were first-timers, does not endear us at all to Regent. Oceania was a great experience but that was before NCL so not sure now if that will change too. Read Less
Sail Date May 2015
We traveled with Crystal last year and really satisfied. We spent fairly comparable fare (even though it's not possible to exactly compare) for SS Regent and expected the same. Impression during embarkation was very poor. We only ... Read More
We traveled with Crystal last year and really satisfied. We spent fairly comparable fare (even though it's not possible to exactly compare) for SS Regent and expected the same. Impression during embarkation was very poor. We only saw one or two crews in the long hallway leading to the ship and didn't feel very welcome. After that we were sent to pool side buffet while waiting for the room and the food was like hospital cafeteria. Hallway to the room was filled with gasoline odor which lasted for two three days. Main restaurant food and service were mediocre. Menu were not very diverse day to day. Choice of wine was only one white and one red unless we pay more. Deserts were not up to gourmet restaurant. Breakfast buffet was not very good. Specialty restaurants were somewhat better. Excursions were as bad. So called "free" excursions were short and visiting mediocre places and even the ones we paid extra we didn't feel it was good value when compared with the excursion from the local companies which usually can provide better excursion at a lot lower cost. Overall our experience was rather poor and we will not go back to Regent. My main concern is that Crystal cruise may deteriorate over time since it was recently bought by the same company as Regent. I plan to traveled with Crystal next year and I certainly hope to be able to give a better report than today. Read Less
Sail Date May 2015
I just sailed the Seven Seas Mariner. My husband and I sailed the western Mediteranean with our two young adult sons to celebrate their successful completion of undergraduate university degrees. As a family, we have cruised many times ... Read More
I just sailed the Seven Seas Mariner. My husband and I sailed the western Mediteranean with our two young adult sons to celebrate their successful completion of undergraduate university degrees. As a family, we have cruised many times previously but always with 5 star lines such as Holland America and Celebrity. With few hitches here or there, we were always happy with the cruise experience. This time, we decided to try a smaller ship. We were disappointed. Of course, I had high expectations. Eighteen months ago, my husband and I sailed on the Seven Seas Voyager in the Middle East. We were entirely happy with our first Regent experience but perhaps it was because we were insulated by the moderate size medical conference we were attending on the ship. At the time, Regent's inflexible policy of not serving alcohol to people under 21 years of age was of no relevance to us. The subtle discrimination against the young was also inapparent. I will further preface my comments by stating that we paid for 2 concierge level suites on the 9th deck. My sons should have been perceived as full paying customers, not discounted passengers sleeping on a pull out couch, not that that should matter. It was was our intention to spend some time together as a family before our sons move to opposite sides of the North America in August. The problem of age discrimination became noticeable early on. If my sons sat at a table for breakfast without a parent, they would not be offered water, juice or coffee until one of us arrived. If they stood at the "make to order" pasta bar at lunchtime, priority would be given to "real" adults who would line up behind them. Sadly, they weren't really being recognized as equal paying customers. One night, my sons had an accidental intrusion in their state room. A rather confused elderly man was wandering the hallways at 2:30 AM and due to some miscommunication between the reception staff and security about his stateroom number, my sons awoke to two strangers at the foot of their beds. Of course, there was an apology from the security staff but little else from management. When this was followed up with the reception staff the next day after a long excursion in port, there was a further apology and finally an offer to further investigate the matter. The security staff was professional about the incident but the "hotel" management fell short of offering any form of formal apology. I wonder if the operational standards would have been so lax had the incident involved two elderly women instead of two young men. As for the cruiseline's policy about not serving alcohol to "under aged" individuals, it was very frustrating that we could not all enjoy a glass of wine with dinner. I understand that on other cruise lines, parents are able sign a waiver to allow their young adult children to consume alcohol on the ships under parental supervision. I would have been happy to do just that. We didn't have any intention of falling over drunk from the dinner table. We are Canadian and our children have been of legal drinking age for some time. Furthermore, we were sailing in the territorial waters of the European Union where the legal drinking age is 16, if one even exists. On the last night of the cruise, one of the wine stewards mistakenly poured my 20 year old son some wine with dinner in the main dining room. We did not refuse it. Another staff member alerted one of the assistant managers of this. Immediately, a sommelier was sent to our table to reprimand us about our dishonesty. Alas, I recognize that this is a Regent Policy. The main difference between Regent and some other cruise lines is that the alcohol is "included" in Regent's fare. Tangential to the main thread of discussion, the food on the Mariner was a hit and miss. The breakfast buffet was the same everyday as was the pool deck restaurant menu. Lunch in la Veranda was probably more variable but it was often too late to go there after a 5+ hour excursion. The food in the Compass Rose was well presented but the main course was often over salted. Regarding the excursions: it was a nice change that the tours didn't all end with a focus on shopping. However, it seemed odd that all the excursions had an hour of free time. It's perhaps enough time for a coffee but not really enough to do anything else on our own. On our only other Regent cruise, lunch was always included on long excursions whether "free" or "Regent Choice". This time, we paid $259 pp for an excursion to Rome which did not include a lunch or even an option for organized but self paid lunch. We had an hour for lunch and as advised, we ordered a one course meal (pizza) a block away from Piazza Navona. The service was slow. It took 50 minutes to get our order. Finally, to be fair, there are some positives. The staterooms and public areas were well maintained. The cleaning staff are to be applauded for their hard work. The ship security officers at the gangway always smiled sincerely and welcomed folks back on board. The Maitre D', Stephane and staff of Signatures (specialty) Restaurant were absolutely professional and the food probably the best I have eaten on the land or sea for quite some time. Many of the servers were genuinely pleasant and helpful, notably Samuel, Muhamed, Maxwell and Shawn. Read Less
Sail Date May 2015
Regent Seven Seas should be ashamed of themselves for calling themselves a luxury line. Food and service were mediocre at best. The buffet breakfasts showed how far they were trying to cut costs. They cut back on fresh fruits, cold ... Read More
Regent Seven Seas should be ashamed of themselves for calling themselves a luxury line. Food and service were mediocre at best. The buffet breakfasts showed how far they were trying to cut costs. They cut back on fresh fruits, cold meats and cheeses (for the Europeans), breads (that had no taste anyway), and you had to special order a muffin! Dinner menus in the main dining room ... again food was just ok and the service was like John Cleese and Manuel from Fawlty Towers. There was probably more organization in the building of the towers of Babel. No one knew what they were supposed to be doing. In the Italian restaurant in the evening, they asked guests to get their own salads and deserts (why not make their own dinner?); they didn't have a choice of pasta to go with an an entree. The entertainment... if you could call it that... was a joke. That includes the evening entertainment and the quality of the lecturers (who had limited/no qualifications). Also, they offered crocheting (are you serious?) and bean bag toss during the day. The excursions did not always cover the places they listed as highlights on their handouts. It was also an old age home at sea. I would strongly suggest that their senior management should book a week on Crystal to find out what luxury cruising is all about. Read Less
Sail Date April 2015
We booked this cruise to celebrate my husbands retirement and our Pearl wedding anniversary so decided to splash out a bit. We booked this cruise 8 months ago as we wished to select our cabin. Even so, the lowest category available was a ... Read More
We booked this cruise to celebrate my husbands retirement and our Pearl wedding anniversary so decided to splash out a bit. We booked this cruise 8 months ago as we wished to select our cabin. Even so, the lowest category available was a concierge suite and there were only 4 choices. We chose our cabin based on being on shore side of ship with more sun as this cruise hugs the coast. With this suite we had privileges of a third discount on land tour, free night in hotel, 400 minutes of wifi, binoculars and priority booking of free excursions and specialists restaurants. We were actually only allowed to book once at the two specialist restaurants. We booked land tour to Iguacu Falls which was the highlight of whole trip but not without lots of timing problems. Hotel in BA was at best only 4 star again with some issues. Hotel in Falls was brilliant but we didn't arrive until after dark and left again at 7am so couldn't use their wonderful pool and appreciate fully the location. Whole tour far too rushed. Other excursions except for Rio weren't up to much with timings all wrong again. Very very disappointing. We paid for our Rio trip on top of cruise price because we thought it would ensure we saw all places of interest and also included lunch. This lunch was mediocre, a Brazilian Bbq, but we didn't have time for pudding or coffee which of course should have been included. We later discovered Regent had arranged a further trip on the day we left the ship which meant we ended up doing same thing twice and we needn't have paid $150. First impression of ship was great. Quick embarkation, lovely lunch, lots of lovely seating areas, lovely pool etc. we thought we were in for a treat. Cabin a bit small but well fitted with marble tiled shower room and small walkin closet. Balcony equipped with comfortable chairs. However, we soon realised there was an awful rattle and creaking in cabin. We thought this would settle down. It didn't and after a couple of sleepless nights reported problem. They said they send a carpenter. Another sleepless night and when we reported in again we were told the carpenter couldn't fix it! In actual fact the problem was a large gap between window and structure which had been plugged with bits of wood and paper. Executive concierge didn't seem to believe us but then declined to come and look and listen herself. Offered another cabin on "wrong" side of ship and lower deck. Told this was only cabin available so more or less take it or leave it. Not the attitude we would expect from a 3 star cruise let alone 6 star! In between this going on we were also drenched when on our balcony by crew washing windows of restaurant above us. We were literally dripping! We were told they expected guests to be out on trips. By this time we were getting very disolutioned with Regent. This soon became completely disolutioned. Service levels had dropped rapidly, with trainee waiters let loose, long waits for food and drinks. Also then found out no entertainment acts could board unless they had Brazilian work permits. So they were cancelled. Trips were cut short on many occasions, we missed lunch as well as afternoon tea more than once and because restaurant opening hours were so restrictive we were often only left with pool bar offerings which were limited. All in all a very very disappointing experience and certainly not value for money, especially when people who booked after us were given better cabins, free land tour which cost us over £2,000, and paid a lot less anyway. If we had been happy with our experience we wouldn't have worried about what other people paid. Read Less
Sail Date March 2015
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost ... Read More
First, let me say we WERE loyal Regent cruisers and have introduced two other couples to the Regent experience. This time, we were disappointed and embarrassed because Regent's charm and allure has gone downhill. We spent almost $12,000 for this 10-day cruise and frankly, that was too much money for what we got in return. First of all, the Navigator was shabby and threadbare in many areas. The carpet in front of the elevators was stained and old - especially on the pool deck. It was not a good first impression. Of course, vibration in the stern of the Navigator was expected. However, it makes no sense in holding any type of activity in the Stars Lounge because vibration noise is so pronounced. One day, they had a jewelry presentation in the Stars Lounge and the speaker didn't have a microphone. We all had to sit in the front row so we could hear the presentation. We used to enjoy eating on the pool deck and never had a problem ordering food or drinks. This cruise, the service was less than stellar on the pool deck. Food took forever to arrive and one day, I ordered iced tea FIVE times before a glass arrived. From that day forward, I ordered 2-3 iced teas at a time just to be sure I had a refill. We also had a problem with the start time and length of evening meals. When we first cruised with Regent, I seem to remember the Compass Rose (main dining room) opening at 5:30 - it now opens at 6:30. In fact, all restaurants open at 6:30. We don't like to eat that late. It took a minimum of two hours for every evening meal. Two hours sitting and waiting course by course gets tiresome every single evening. There should be a evening buffet. I would like to see La Veranda converted BACK to an evening buffet. Regent's entertainment is mediocre. On all of our Regent cruises, there's been a Broadway show and Cirque de SHIPNAME. Honestly, Regent needs to freshen up entertainment. And 9:30pm is too late for the evening show when we start the day at 8:00am with shore excursions. Why does the show have to start so late at night? Finally, we feel we should be compensated for a missed day in port. Costa Maya was cancelled because the water was too rough to dock. Although Regent can't be held responsible for bad weather, it was supposed to be a day in port and we had a "free" shore excursion booked. We pay top dollar to cruise with Regent because shore excursions are included in the price and I feel Regent owes us an extra shore excursion. No, we did not enjoy the extra day at sea. We booked this cruise because of the number of days in port and opportunities for shore excursions. Speaking of excursions, we paid extra for the "Turtles, Stingrays Land & Sea" Regent Choice excursion. We were severely limited in our freedom to roam the turtle farm because we only had a green wristband. I would expect a higher quality tour from Regent. The description also promised a tour of the rum factory which was closed. Our tour guide explained the rum factory closes when there is only one ship in port. Some other stop should have been substituted in this tour - perhaps a stop at the famous Seven Mile Beach? As a result, we cancelled our next cruise with Regent (Alaska was already booked in 2016). We have re-booked Alaska with another cruise line. Read Less
Sail Date March 2015
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation ... Read More
Regents Seven Seas Cruise 2015 Our Cruise – 10 day, Leaving and returning to Miami, Regent Seven Seas Cruises, Ship - SS Navigator, To The Western Caribbean, Suite Category D Concierge, Booked with Luxury Cruise & Vacation Specialist/Luxury Cruise Connections To sum up this cruise: Date of Cruise 3/7/15 to 3/18/15 Was it worth the money- NO Would I recommend this cruise – NO Food – 3 out of 5 Service 4 out of 5 Accommodations (Stateroom) 5 out of 5 Shore Excursions - 2 out of 5 Service before the cruise – 5 out of 5 Service after the cruise 1 out of 5 Booking agent before final Payment – excellent, after final payment Poor, after the cruise “No Return Calls” This was to be our over the top 25 anniversary cruise for us and our best friends. We had been on several cruises before but wanted something really special. Over all I would give this cruise an average rating and not worth the high end cost. I have been on several cruises, but never an all-inclusive high end cruise. I would never take this cruise again. I’ll break it down so you can determine what is valuable to you and if you are willing to pay for few extras you get. With the Regent Cruises, they arrange your travel and purchase your airline tickets, hotel accommodation, connections from the airport, hotel and the ship. This stage went very well except for one leg, which I will explain later. When we arrived at the airport, there was a representative to meet us at baggage claim. He took our luggage to a staging area where we waited for a couple of other passengers. The airline had lost my wheel chair, so they sent the other passengers to the hotel and sent a special car for my wife and me. The hotel was very nice, a high end hotel, the rooms were very nice and overlooked the Miami harbor. Breakfast was provided in a private meeting room. The room was very crowded and they finally had to set up additional tables. The breakfast was poor at best, powdered eggs and some kind of bacon with some little pastries and some fruit. Not the best start. After breakfast we loaded onto buses for the trip to the boat. This was all handled in a very orderly manner. The luggage was loaded onto the buses and we didn’t see them again until we got to our stateroom. However on the return trip from the ship to the airport, this was a nightmare. We left the ship and loaded onto buses in a very quick and orderly method. Much better than any cruise I have ever been on before. When we arrived at the airport, the bus pulled into the back of the airport, an area of the airport I have never seen and looked like a place we shouldn’t be. There were no agents or porters, in fact, there were no other people in sight. The bus drivers ask us to stay on the bus while he unloaded the luggage, I know why he wanted to get out of there before we knew what was happening. There were no airport personnel, porters or luggage carts available. There was an airport entrance about 100 yards away which took us into the baggage claim area. Check in was up stairs, so we were left with our luggage, no help and a long way to drag it. The staterooms were very nice, very large with a walk-in closet, a large bathroom with both a shower and bath tub. The Cabin Steward great, she kept the room very neat and clean. Turning down the beds at night and making the beds each morning. She was un-noticeable unless you called on her. She was very responsive to every request. The king size bed was one of the best beds I have ever slept on. The refrigerator was stocked with beer, water and sodas and was restocked every day. Bottles of wine would be delivered via room service any time of day. Room service was quick and very good, even the morning breakfast would arrive within 10 to 15 minutes. Food…..The sales pitch was it was like eating in a 5 star restaurant every night. I don’t think so; the food was good but not a 5 star standard by any means. I would give it may-be a 3 to 3.5 stars. I had better food on Carnival Cruise lines. They also have a specialty Restaurant, Prime 7 Steak House, which was supposed to be over the top. You had to make reservation at no additional cost. We arrive and were seated by the kitchen in a small and very crowded dining room. There were 4 of us and we had Prime Rib, 2-Ribeye Steaks and surf and turf. I don’t think any of us ate it all and not because there was to much food. The steaks and prime rib were tough, the lobster was overcooked and it was just not enjoyable. You did have a 5 course meal every night and they spent a lot of time replacing silverware and dishes, like a 5 star restaurant. Dinner was not a quick affair; it usually took from 2 to 2.5 hours to eat each night. Service was not quick and if you asked for something different, you would have to ask several times. I must say that the wine flowed freely, there was always someone there to re-fill the glass or top them off. The wine as well as all the liquor was top shelf. Breakfast of sausage and eggs consisted of 2 eggs, two small sausages links and 2 small round (about quarter size) home fries. Lunches around the pool were standard fare, Hot dogs, Hamburgers and sandwiches which were very good. They also had a buffet each day with a different theme. Which was OK, they had a Mexican Theme one day that was bad, if they hadn’t told us, I don’t think I would have known it was Mexican. Most of the excursions were included with just a few that had an extra charge, but there were plenty of free ones to choose from. But they did not live up to billing either. At our first port, we didn’t even stop because the sea was to rough and we couldn’t get into the dock. So they just slowed down and took their time to get to the next port. Most of the excursions are lousy, poorly planned and you no longer even get the rest stop with snacks/beverages. I would prefer to pay more for a quality excursion. Now we only go on our own independent tours and have so much more fun. Spa: Way Way overpriced All of the shows start at 9:30 so we didn’t make it to any of them. By the time we finished dinner most of the time the show had already started. They did have tea and game each day which was very entertaining and fun. They would play bingo and trivia games where you could win tickets for prizes from the gift shop. The tea was served with different type’s appetizers and small desserts which were very good. My next cruise will NOT be with Regents Seven Seas. Read Less
Sail Date March 2015
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