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138 Regent Seven Seas Cruise Reviews

The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's ... Read More
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's doctor cost $750 for the doctor's services and another $700 for medication which cost 3 times less in the states. My husband contracted the flu although both of us were vaccinated prior to boarding. The doctor prescribed Tamaflu for each of us; preventively for me and as a treatment for my husband. At $300 per packet, it was almost 3 times the cost in the U.S. as a local pharmacy. I can't imagine a fine cruise line which charges for an upscale experience needing to overcharge their passengers who have no choice but to use their service. Be sure to take every conceivable medication with you on your next cruise...you may need it!!! Read Less
Sail Date February 2017
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu ... Read More
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu Picchu was a post 18 day cruise destination which was not clear in the marketing. There was one excellent lecturer on board, but very few daytime activities that were stimulating. The itinerary, from Miami to Lima, Peru was frankly, boring. Little to see and very little for those with any mobility problems. But most important, many on the ship became ill, my husband a physician, got the flu along with others. While I appreciate that there was a doctor on board, the fee for the visit was $1450 which I thought was exhorbitant. The medication, prescribed for each of us was $350 each for a packet costing $110 each in the States and the visit including a blood test and nasal swab was $750. Since we couldn't exactly "jump ship"and look for a CVS, we were stuck. I wrote to the ship line and was told their price was commensurate with other cruise lines. Does that mean "price fixing"? So bring any and all medication you might possibly need on your next trip. Blue Cross/Medicare doesn't cover you and YES we both had flu shots before we boarded, but clearly it was going around the ship. Read Less
Sail Date January 2017
The service is always great on Regent cruises but this particular cruise was the WORST that I have ever been on. It started with the interaction between Regent and the travel agency ( Vacations to-go) that we booked the cruise through. ... Read More
The service is always great on Regent cruises but this particular cruise was the WORST that I have ever been on. It started with the interaction between Regent and the travel agency ( Vacations to-go) that we booked the cruise through. They never seemed to be on the same page and struggled to communicate effectively with one another and then with us; each company blaming the other for the series of errors that we were exposed to such as booking our flights to and from the wrong citiesand getting assigned a room designed for disabled passengers. The excursions they offered were generally unprofessional and contained very little entertainment value for the amount of time you were on them. For whatever reason ( perhaps 'kickbacks' from the stores?), Regent continues to 'force' its guests to participate in visiting gift shops/ shopping 'experiences' on nearly all shore excursions. They need to design excursions that don't involve shopping "opportunities" if iheir guests prefer not to waste time shopping. The new Explorer is 'pretty' but has several flaws. The restaurants offer a variety of menus but the quality of the food is not 4 Star. The Pacific Rim and French restaurants are new additions but are not very appealing. On a couple of floors, the space between the elevators and the staircases is so narrow that passengers are forced to navigate through a congested area. This created a safety hazard and is certainly a faulty design that needs to be addressed. Door handles in the common pathways were coming loose on some doors and were misiing on a couple of others. Some of us got stuck in an elevator for 30 minutes when it broke down and one hallway had to be closed due to a malfunctioning overhead sprinkler system. Lastly, the entertainment in its theater and lounges was subpar to those we've experience on most other cruises. Perhaps the Explorer will improve with age but we won't be taking another cruise on it to find out. Hopefully its future passengers will enjoy a better sailing experience than what we had. Read Less
Sail Date January 2017
Service not what it should be and food often over-cooked but the cabins were the big issue. Some big closets, some giant suites with tiny closets. Brown water in tub, shower handles that fall off. Shower doors that shatter. Pieces of ... Read More
Service not what it should be and food often over-cooked but the cabins were the big issue. Some big closets, some giant suites with tiny closets. Brown water in tub, shower handles that fall off. Shower doors that shatter. Pieces of the wall that fall off. Rude, incompetent fitness center people, shore excursions issues, lousy house wines, whistling doorways. Quite a shock for $34,000. Cannot make good caps. Fish cooked with beef for lunch so tasted beefy. Overdone protein often. Optional wines priced high versus competitors given that wines are included. Some snarky employees. They lied and said crew was best of the best on this new ship and many were on their first cruise. Cannot order room service from the restaurants, even in a Seven Seas Suite. Have to order from a crappy 1 page menu. Their cheaper sister, Oceania allows ordering from any restart at this level. Left out important information on several shore excursions....they said " not us, we outsource the excursions". Guess what; it is on you Regent. Offered a paltry amount to make up for all this. Read Less
Sail Date December 2016
We have cruised on Oceania(Regent's "lower" sister), Crystal, Silver Seas and were really looking forward to trying Regent; in fact, we waited for Explorer, actually booking our trip before the ship was built. That was our ... Read More
We have cruised on Oceania(Regent's "lower" sister), Crystal, Silver Seas and were really looking forward to trying Regent; in fact, we waited for Explorer, actually booking our trip before the ship was built. That was our first mistake as Regent sales people did not know much about the ship so on the advise of a Regent person we booked a penthouse at the very front of the ship. In July 2016, we learned that penthouses do not have a tub in the bathroom. What?! My husband really needs a tub. At that time the ship was sold out so we decided to make full payment and go on the cruise. November we were offered an upgrade for $6,000 to a Seven Seas Suite with tub. We decided to go forward with the bigger suite so we have a tub. We had engineers, plumbers, carpenters in our suite for the first 6 days due to all the suite problems. Shower knobs fell off, tub full of brown water, pieces of wall falling down, whistling door wall ALL THE TIME. Our door wall was taped shut every day and night, we had to tape(they gave us our own roll of tape) the sliding door into the commode because it would not stay open at night during rough seas. The closet in this big suite was the size of a porta potty. Two of us could not be in the closet at the same time. We had clothes hanging all over the suite. The list goes on. Poor service, poor shore excursions, cheap wines, indifferent staff in most cases and surly nasty destination services staff. And peculiarities with the ship. Why no tubs in penthouses? Why a TINY closet in the Seven Seas Suite? Why no window washing in 16 days? Why low ceilings so that tall people bump/break their heads on light fixtures? For all of our troubles we were offered "slap in the face" compensation. We had our travel agent handle it once we got back, NOTHING!!! We are younger than their "average" customer and we will NEVER travel with them again. VERY DISAPPOINTING experience. I feel like they took 16 days from me that can never be replaced. Read Less
Sail Date December 2016
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever ... Read More
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever cards", which we didn't have and had not been requested to have by Regent. We were told that we should contact our GP and get copies emailed to us, and if we didn't we may not be able to get off the ship at some ports. Finally they said that we would be contacted by someone once on board. This never happened, so we never knew what the fuss was all about. The ship didn't sail on schedule apparently due to bad weather so we had an extra day in Cape Town, we were left to our own devices. When we retuned to the ship there was a letter offering a tour around Cape Town, somewhat too late as it had already left 2 hours previously. Due to the delayed departure and a further delay at East London we missed three out of the seven ports we were supposed to visit, therefore three of the seven booked tours were not available to us. When we eventually got on a tour in Namibia the bus broke down, and we were stranded in the desert for 2 hours only to return to the ship having missed this tour as well. Regent did however compensate us for this disaster with some significant 'on board' spend which was appreciated. We select these cruises primarily for the itenary therefore we are very disappointed when 50% of our tours were not achieved for one reason or another. This was our fourth cruise with Regent and we have always had a good experience up until this cruise, quite frankly I became fed up from hearing other passengers exclaiming the virtues of other so called 6 star cruise operators. Unfortunately things could have been managed better in difficult circumstances, ideally this cruise should have never taken place. The wrong location for the time of year. When you learn that the same cruise in 2015 experienced problems due to bad weather and that this cruise is not being offered in 2017 or 2018 then you wonder why it was offered to unsuspecting customers in 2016. Read Less
Sail Date November 2016
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon ... Read More
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon tea, and the putting green are all very good. The pianist was OK, but we warmed to her and enjoyed her quizzes. Highlight of the cruise was a concert given by a local choir in Namibia (who were then hustled off the ship so that it could sail!). On the other hand, in our view the following leave a lot to be desired: food quality; food service especially in the overcrowded and noisy Sette Mari/La Veranda ; drinks service at the overcrowded pool bar (best just to go to the bar itself and order it from the staff there who are very helpful); wine service in restaurants, especially after 9pm when most of the wine waiters disappear; some excursions (it appears not to be Regent's policy to send a member of the crew on each excursion to help resolve any problems); entertainment which, apart from being too loud, was of very mixed quality and very much attuned to an American audience - the pits was a concert by so-called 'Opera Girls' which included only two operatic items, one of them composed as a tenor solo. We heard many complaints on-board from other guests, and we had a major complaint about arrangements for a 'free' post-cruise safari, which were notified shortly before the event and were wholly unacceptable. The Destinations staff lied to us about the situation and then wanted to charge over $500 to remedy it. Suffice to say that after we complained Regent eventually paid us substantial compensation. And one further thing: after complaining about our first cruise with them in June 2016 we were told that the on-board General Manager would be asked to ensure the quality of our (already booked) next one. We did not notice any impact of this promise, and indeed had no contact whatsoever from him for nearly two weeks on that second cruise until we complained about the post-cruise safari. Overall they need to improve their self awareness, rather then believing their own publicity, and learn more about customer service. We would not sail with them again. Read Less
Sail Date November 2016
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough ... Read More
We have been on Regent before and expected to spend our 30th Wedding Anniversary and retirement celebration seeing Africa in style. Couldn't have been more disappointed!! Missed ports due to weather we were never warned about, rough seas, too many sea days, mediocre food, very expensive and too many rude staff members, made this the cruise from hell! The cabins are nice, Prime 7 is good but you can't get in very often and as mentioned in other reviews, going to other restaurants can be overcrowded with slow service. After our return we tried to get some compensation from the cruise line and they offered $500 per person on our next cruise! I was hoping they would do something to make me want to cruise with them again, but no such luck! There are too many high-end luxury cruise lines that care about your business. This is not one of them, so find another cruise line to spend your hard-earned money on! Read Less
Sail Date November 2016
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked ... Read More
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked with Regent in 2017 on Voyager. Overnight in Rome was in a good hotel to which we would return - the Westin Excelsior. Well positioned too. Regent agent embarkation was a bit disorganised as we were not told which area of the hotel to meet in, and our bus went early without us despite being near the agent desk at the time! The ship is indeed very luxurious in its build and furnishings and this has been much trumpeted - the most luxurious cruise boat ever built etc. This did not extend to the finish of our suite - nor some of the thought that should have gone into it (see below). Dining was generally very good and the Pacific Rim a good addition. We definitely preferred the old Signatures over the new Chartreuse (as did a number of people we dined with). The restaurant which really needs a makeover is Sette Mare which has been providing the same starters for all our last few cruises. We liked the new pool grill set out (some reviews don't seem to but it makes for more friendly conversation and better table use). Bars were all in general good with very good serving staff. We were pleased to see an new alternative to the very repetitive Jean Ryan group - but whoever designed the upper sight (or lack of vision) lines in the main theatre!? Whilst the 7 piece band from Ukraine was very good and versatile as well as playing good jazz, the pre and post dinner band/music combination was not as good as on the other Regent cruises. One evening there was an excellent guitar/singer combination which the CD said he would repeat - but it didn't happen! Ross the pianist was very good but overused and therefore necessarily repetitive. Guest entertainers were good but why have an excellent magician on board for 6 days between Madeira and Bermuda and give him only 2 spots. His specialty was table magic - he could have come into the dining rooms too. Our problem in particular was the suite 1202, a Penthouse (A) - for what its worth 1203 had similar problems. Basically a connecting lounge and bedroom area with a partition which had a double sided TV. A nice bathroom with multi jet shower and two sinks and walk in wardrobe. Fittings were nice. A very efficient butler service. Therefore a little more than we usually have as it was an inaugural crossing on a luxury boat. Beware -- - significant noise from the Observation bar came from below as synthesised music accompaniment because the speakers are in the false ceiling below our floor. This was also evident daily at the quiz with the microphone in use. Partially resolved by piano only after 11pm. - suite door rattled at night needing adjustment. - the dressing room door would come open at night spontaneously with noisy latch sounds - and several times despite closing. Had to be adjusted. - Air conditioning noisy and would not turn off. This required repeat visits by the engineer. On one occasion it just came on spontaneously again at 1am needing a visit to turn it off. Not good on the most luxurious boat etc... - There was no means of keeping the bathroom door open such that using the adjacent sink it hit you repeatedly in the back. A design fault we had to solve ourselves by using a robe belt tied to a towel rail (on the most luxurious etc..) - Sliding doors built into the partition slid backwards and forwards on their own. We had to put chairs against them at night until the butler produced some wooden wedges. another design fault on the most luxurious etc.. - Whilst there was a lot of movement on the Atlantic, which does not in itself trouble us, no boat we have been on in various rough seas ever creaked in the walls and ceiling like this one! Worst was in the bulkhead above the bedhead - again a point brought up in conversation with other cruisers. What on earth was in there causing it? - Wind noise from the two double veranda doors was excessive even in the Med before the Atlantic. Pulling, pushing, reclosing did not help. I found drilled out door locks on both doors where staff had attempted adjustment (remember it was only launched in July). When we discussed these problems with the General manager and Concierge we were informed it was a problem they knew about and was to be rectified with new locks and seals! Why were we not told about this rather than finding out for ourselves? Why wasn't the work done prior to an Atlantic crossing? We were offered daily taping of the doors to partially alleviate it. Unbelievable in the most luxurious cruise liner etc.. - and of course the infinity pool - a special feature of this boat - was out of action with engineers working on it during the cruise. We had to sleep with ear plugs in most nights and poor quality of sleep detracts from overall enjoyment. Why had we paid the extra?? Understandably there has been correspondence via our cruise organiser with Regent Customer Services. We were offered a £500 pp cruise credit prior to disembarkation but we considered this an insult. Despite lengthy letters this has only been increased to £750 and our Cruise agent on speaking with the Customer Services was told that 'her seniors' would not allow more. I suggested the 'seniors' may wish to discuss it with me but nothing so far. If a hotel room is unsatisfactory you are moved or don't pay the accommodation - we of course have paid upfront. Regent letters are full of platitudes re overall good feed back, and feedback being taken seriously. They hope we will take another Regent cruise when we already have one booked. Not good to put in the letter! At the time of our return Channel 5 ran a double documentary on the building of this ship, noting' the race' to complete for the maiden voyage - clearly a lot of the final finish was substandard. Customer relations deny this. We have been loyal to Regent and given very good prior reports of our cruises. On this occasion all we wanted was for Regent to put their hands in the air, say we're sorry we got it wrong for you, and make a realistic compensatory gesture. We would have been pleased to acknowledge such in this review. I'm sorry, whilst wether we may travel on Regent again after 2017 depends on our next experience (which has previously been good), Explorer is unlikely to be a choice. It could and should have been so different and a major part is how it was handled by customer relations. Read Less
Sail Date November 2016
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 ... Read More
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 of 7) said to result from the ship being prevented from leaving ports - including the first port of departure - due to adverse weather! Restaurant dining was often 'drawn out' such that later courses were either rushed or cut short to enable us to attend a chosen 'show.' On board entertainment and/or sea day activities were generally poor and not consistent with what might reasonably be expected of a so-called 6 Star operator and many other 'finesse' points associated with luxury cruising (e.g. cleansing towels and drinks on returning on board from excursions, cabin-provided canapés ) were missing. We encountered a distinctly apathetic tone and lethargic response to criticisms and requests for improvement, ultimately resulting in advice that all such matters should be addressed to their customer relations department on return home. If Regent think that 6star cruising means all-inclusive 'free' on board drinks and gratuities they need to review their organisation and look at at others who really are 6 star. We had high expectations of this high cost cruise only to be HIGHLY disappointed. Read Less
Sail Date November 2016
I decided on this cruise because of the all inclusive and what I thought would be a top value cruise. Barcelona to Dubai Mediterranean and middle east. Boy was I wrong. Just out of dry dock rugs were still having odor and they tried to ... Read More
I decided on this cruise because of the all inclusive and what I thought would be a top value cruise. Barcelona to Dubai Mediterranean and middle east. Boy was I wrong. Just out of dry dock rugs were still having odor and they tried to cover it by pushing perfume thru the air vents. Double oh no- Sinus condition for 4 weeks. Everyone sounded like they had a cold. It was not. Cleared when I left. Came back onboard. Staff not trained. They asked us to give them a week and it would get better. Really, for that price. Meals one hour wait for dinner in the Compass Rose. I dont mean to be seated I mean the service was D-. One hour to get the rolls. Staff barely spoke English. Guides on the tours really bad. Shows got better as we waited. Ports great. Could have really been an amazing cruise. Pre cruise "luxury hotel" Give me a break and 300% profit markup for a standard room with no heat and 42 degrees outside. Breakfast buffet a joke and the location really out of the way. Disembarkation. We had a 3PM flight and we were promised the late one. Oh well so much for promises. We were told 6:30 one or take a taxi. Not so polite about it either. OK so we will take a Taxi. Any help with the luggage-- Nope take the elevator and down the gangway. Geez someone jumped in to help with the struggle. The bus on one tour had such a cowboy driver no one would get up to use the rest room. I did and almost fell. Apparently the 2 buses were racing. Last day- never told us independence day. Hop on Hop off got stuck in a dead lock. The driver stopped at a hotel and left.. They did get another bus and we got back about 7PM. Destination services should have been aware of the potential problem. This was really bad. Avoid these people. They cheated the poor private guide we booked with them $350 for 10 hours and he had to pay for a hotel overnite and his own entrance fees etc. He made $150 for the day. They made 4x that off of us and we had no choice or do the 6:25 12 hour tour. The late one? We were never offered it. Read Less
Sail Date November 2016
This cruise was chosen because of the 7 day itinerary and at this time of year the temperature would not be too hot. My wife is very asthmatic so the temperature was a very important feature for us. The restaurant service and food were ... Read More
This cruise was chosen because of the 7 day itinerary and at this time of year the temperature would not be too hot. My wife is very asthmatic so the temperature was a very important feature for us. The restaurant service and food were excellent so was the attention we received from all the restaurant and bar staff. Our cabin was kept beautifully clean and tidy by our cabin steward, so far everything was as we expected.. The down side was: terrible vibration from the propellers/engines at night time, we had to cancel three days shore excursions because we were too tired to go on them and had to sleep during the day. We did complain about the noise and were told "What noise" . We did find out from some staff members that technicians where onboard trying to rectify the problem and that there had been a lot of similar complaints, but reception staff still refused to admit there was a problem. The pool area is lovely and we would have enjoyed that if we could find empty seats where we did not have to endure the smoke coming from the smoking area at the pool side. My poor wife was coughing and choking with the smoke in this area which you could smell over a third of the seating area. A closed in area where everyone who smokers can enjoy fellow smokers poisonous fumes should be available. . The air conditioning in our suite was also not working despite our constant requests for this to be rectified it was not repaired There was rudeness from the reception desk when we asked when it would be working!! and to top the lot no water in the cabin to flush toilets or wash hands on the last night.. When it finally came through the taps the next morning it was a dirty brown/yellow colour. We passed on our morning showers and decided to wait till we arrived home later that day. Regent as far as we are concerned do not live up to their hype, they let themselves down by not admitting when there is a problem and encourage their staff to lie to you. The staff at reception areas can be very rude and choose to ignore your complaints over problems which you do not expect to have on a top end luxury cruise line. We will not cruise with Regent again, there are plenty of other excellent cruise lines out there who provide a good quality cruise experience and who listen to passengers with genuine complaints over lack of what should be the usual experience you would expect on a holiday, air conditioning, a good nights sleep, clean water when it finally comes through the taps and reception staff who pay attention to your problems not ignore them and lie to you! We are seasoned cruisers and usually have four cruise holidays a year so Regent you have lost yourselves two passengers who would have booked more cruise holidays with you ! Read Less
Sail Date September 2016
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically ... Read More
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option. Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way. To me, a six star ship is not only its physical presentation, but service. The wait staff in the restaurants is excellent, but the staff in Reception and Destination Services is lacking. When you go on tour you are told to wait until your tour is called. I understand this, but you are instructed as if you are third grade students. If you approach the desk you are told to return to your seat so that you can scramble inline at the appropriate time. In Venice, there was no one to instruct you regarding getting a Water taxi or upon your return how to board the boat. Of course, that was at the end of the cruise and you got the feeling that the ship was no longer interested in you. Indeed, you had to vacate your suite by 8a.m.. This was presented as a 10 day cruise, but in reality you leave by 8 a.m.on the tenth day and do not get on the ship until midday of the first day. A 10 day cruise is in reality an 8 day cruise. They start talking about disembarkation on the third day. The last day of the cruise you can see them getting ready for the next cruise. I know this is typical on cruise ships, however, I was hoping for an extra level of service from a shop that bills itself as the most luxurious. Luxury is not only physical beauty, but an extra level of customer consideration and service.The Navigator was making a similar trip to ours. The cost of a comparable suite was 2,000.00 less per person for two more days. The difference in cost has to be justified some way which it is not. Physical beauty only goes so far! Tours are included in the cost, but there were no ear pieces so you had to stay with the guide in order to hear the presentation To be fair, the food is excellent and the service was excellent. Entertainment was good. The cruise director John Barron and his assistant David Nevin were excellent as well. However, a ship that has received the degree of hype that this one has sets a high bar. The expectations were not met in the key area of Customer Service by Reception and Destination Services. As stated previously, physical beauty only goes so far. At these prices you expect something truly special. Was value received for value paid? No! In this competitive cruise market, I will rethink Regent. Read Less
Sail Date September 2016
We have sailed with Regent twice before, found it 6 star and hoped for the same but were sadly disappointed. Everything on board Mariner had a veneer of quality but not the depth. Apart from receiving a captain's broadcast at noon ... Read More
We have sailed with Regent twice before, found it 6 star and hoped for the same but were sadly disappointed. Everything on board Mariner had a veneer of quality but not the depth. Apart from receiving a captain's broadcast at noon daily, no one actually saw him. Nor did ship's officers mingle or appear other than very briefly. We saw steak dishes rejected in the specialty steak restaurant twice! No co-incidence! I rejected raw meat, served as cooked in an outdoor restaurant. Our cabin staff were excellent and at expected standard. Many of the other ship's staff struggled with the English language, understandable since most were from Eastern Europe. On previous voyages, dining staff knew our names by the third day but on this voyage no one knew us, even by day 17. Regent need to lift their game. In the meantime, we have decide to stay away from Regent and revert to Seabourn. We left Mariner feeling Regent had not given what they promised and had failed to maintain the standards they previously set for us. I will compliment the lecturers- excellent! Read Less
Sail Date September 2016
The management in the dining areas treated us terribly. If you did not make reservations two months prior to the cruise you had to eat at the same restaurant almost every night. It was pretty boring. They are extremely rigid and ... Read More
The management in the dining areas treated us terribly. If you did not make reservations two months prior to the cruise you had to eat at the same restaurant almost every night. It was pretty boring. They are extremely rigid and unaccommodating. We spent a lot of time in the pool area because when you are stuck on the boat for 24 hours on the first and last day of the cruise there is not much else to do. The female bartenders by the pool had horrible attitudes. We experienced a lady who would roll her eyes and act huffy. It is sad that six nasty service staff members had such bad attitudes that it made the trip less than it should have been. Service is everything when you spend this much on a trip n On a positive note the boat is beautiful and service in the room was great. Clean room and nice staff. Read Less
Sail Date August 2016
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the ... Read More
We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the headset system that so many other lines use. The main dining room was not open for breakfast until tours were out. You could not eat there if you had a tour. The service in the dining room was mediocre but improved. The Steak house was OUTSTANDING, but the French was bad. The unreserved Italian was great if you could get a table. Cooking school was great. One massage therapist was great, one terrible. Cruise Director was a joke, entertainment was fair. Wrote there customer service a month ago. Got no response. Wrote again and was told my letter would be reviewed in order it was received. Regent is not Regent anymore. Many of the staff came from the lesser Oceana ships. The level of service has dropped. When a Broadway show is in previews the price is less. If Explorer were a Broadway show in previews it would close. Read Less
Sail Date August 2016
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which ... Read More
Good-all inclusive. The pre-Danali land trip hotel was the Matrriott in Anchorage. A great property with a fine breakfast buffet. The number and variety of shore excursions included are very good. The only excursions for which there were charges were excursions with helicopter or plane flights involved. Bad-due to maintenance problem, one of 4 ports of call (and excursion) and inside passage were missed. A 15% credit on FUTURE cruise offered in letter that stated we were going to the inside passage. Shortly after the credit offer was received ithe nside passage-a cruise highlight-was cancelled and no additional credit issued or offered. The inside passage was cancelled to expedite our return to Vancouver. Regarding the food and service, all was fine in the buffet restaurants. In one of the reservation only restaurants (where you may dine once during your cruise) our order was taken before wine and bread were served. Extremely poor service-especially for a 'fine' dining experience. Several passengers noted Regent was their preferred cruise line, but that the service and attitudes on this ship were not up to past experiences. That must have been the case because so many good reviews on cruise critic. Recently retired, this was our 3rd cruise in 12 months on 3 different lines. Scenic (river cruise) and Paul Gaugin were also all inclusive, and both were considerably higher caliber experiences compared to Regent. Read Less
Sail Date July 2016
We were a group of eight and decided to treat ourselves to an upscale vacation and tour Alaska by cruise ship. Although it was expensive, Regent came recommended by a friend in the travel industry, and the idea of an all-inclusive land and ... Read More
We were a group of eight and decided to treat ourselves to an upscale vacation and tour Alaska by cruise ship. Although it was expensive, Regent came recommended by a friend in the travel industry, and the idea of an all-inclusive land and sea adventure in Alaska was appealing. Regent offered a wide variety of shore excursions, beautifully appointed and spacious balcony suites, professional, and courteous staff on board, and fine dining. Sounded perfect and other than the weather which was beyond anyone's control, they met expectations for most of our trip. The entertainment was pretty lame and paled in comparison to what is offered on Royal Caribbean cruises. Not sure what demographic Regent was targeting, but it is pretty hard to be motivated to dance to tunes by Tony Orlando and Dawn. We had a great swing dancing lesson on board but no opportunity to practice what we were taught. With the exception of biking in Sitka, our excursions were great - especially the hike to the Mendenhall Glacier. In steady cold rain, Sitka's bike tour was disorganized, limited to unscenic roads, and ended with a Subway sandwich lunch under a tarp. We would have selected a different excursion had we known this was the sum total. Juneau zip lining and train rides were wonderful but sometime after we departed Juneau, our ship experienced engine trouble and instead of sailing to Ketchikan we headed back to Juneau for repairs. Originally, while repairs were underway, last minute excursions and the opportunity to explore Juneau again were offered. Then these excursions were cancelled because we were told that the repair would take less time than estimated and we would be leaving Juneau earlier. Some of us had gotten off the boat just to walk around the city but with the uncertainty of timing, many of us stayed put. This meant the loss of our last port and excursions on a ship where there weren't a lot of entertainment options. We were delayed returning to Vancouver, missed our flights home and Regent did put us up in a nice airport hotel. My husband had a work commitment that was impacted by the delay, and although Regent paid for the lodging, dinner that night and breakfast the next morning were on us. Understandably, mechanical problems occur, but Regent's compensation for missing out on our final port, excursions and inconveniences, was to offer us "15% off our next cruise with them." This was completely unsatisfactory customer service. Several of us have written to corporate and as of five weeks later, have not heard back from them. Really sad to have an expensive, but quality cruise line handle a problem like that. Since we missed out on approximately "15%" of our trip, it might have been a better idea to offer a 15% refund. Read Less
Sail Date July 2016
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very ... Read More
As a first time Regent traveler, we were excited to be on what was taunted as a Six Star cruise line with exceptional quality and service. What we received was a maximum Two Star cruise with a big price tag. The embarkation went very smoothly and we started our cruise full of excitement. The first couple of days went well except for the dining staff. The first morning we had breakfast I wanted an omelet and the person making the omelets was screaming across the dining room because the person that was suppose to write the tickets was not there. Then the person asked what table we were at which I did not know because I wasn't instructed that I had a table number or needed one. They were caustic and informed me that they must have a table number to assist me. This type of attitude was the norm on this cruise not the exception. I have taken 12 cruises and this was the second worst service I have ever received. The wonderful marketing materials tout they include excursions. Well the price you pay includes those but doesn't give you a refund if they cannot be completed. The weather did not cooperate and we were not able to complete many of the excursions. BEWARE of this marketing since they consider it as an extra but you are paying much more than on other ships that complete the Alaskan experience. The ship experienced a propeller problem and we missed our last port. This also caused us to revisit a port where we could have completed an excursion we missed but the ship chose not the honor the excursions. Very poor and limited communication from the ship's management. The propeller issue caused us to arrive late in Vancouver and many people missed their flights. We waited for over 1 1/2 hours to disembark while we were watching the staff disembark from the other door. People were angry and frustrated while the management offered limited or no explanation except the ship had not been cleared. How can the staff exit until the ship is cleared?? I wrote the Mr. Jason Montague explaining the issue we incurred. The guest relations administrator responded offer nothing but excuses and a minimal apology. We paid almost a $1000 per day per person to be on a first class ship that was rivaled by Carnival for service. The only offer made by the management was 15% discount if I spent more money with them. No restitution for a ruined honeymoon...only another poor marketing ploy to squeeze more money from disgruntled customers. It is one thing to have a problem and another to not address the issues properly and to not do the right thing and take care of customers that you profess to want for future business. Take my advise and choose another cruise line. Read Less
Sail Date July 2016
This trip which was supposed to be very special for my husband and I, for our 40th wedding anniversary, turned out to be very bad and disappointing. It was absolutely far from our expectation of this cruise line with its so called great ... Read More
This trip which was supposed to be very special for my husband and I, for our 40th wedding anniversary, turned out to be very bad and disappointing. It was absolutely far from our expectation of this cruise line with its so called great reputation, and the huge amount of fair we paid. Transportation was supposed to be included but we were asked to pay $290 for transportation to the boat from Anchorage. Medical clinic hours were limited to about an hour in the morning and in the evening only, and once we got to see the doctor, he was not polite, very impatient and not professional. The boat developed mechanical issues, apparently due to lack of proper maintenance, and had to go back to Juneau and we were stuck there for 13 hours, so missed Ketchikan and reached Vancouver late afternoon, and missed the tour that was arranged for Vancouver. Read Less
Sail Date July 2016
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just ... Read More
The Maiden Voyage of "The most luxurious ship ever built" should be so exiting and I was very exited. I have travelled with Regent many times and have always been more than happy with the ship and the service, after all you just want to be pampered and spoilt. I am sorry to say I feel neither of these emotions. The ship is gloomy with black marble everywhere plus black woodwork, paint, chairs, I could go on. Lights are dim glass in the windows at the front of the ship is tinted beyond you being able to truly see out of them. They have built some in your face suite that means you are unable to walk around the ship outside making the whole experience very claustrophobic. This is all subjective though, maybe it is just me that hates gloom. What is truly gloomy though is the appalling service in what Regent call their speciality restaurants. We had to wait over an hour for our main course and the whole sorry experience lasted 3 hours. Even if the food had been excellent this long to take over a meal is unacceptable. The food though was mediocre trying to be clever with food and merely ruining good ingredients. Regent should be looking after their first paying guests on this ship instead of pandering to the head honchos from Regent and their suppliers who are on board. They have shown utter contempt for their loyal passengers. Read Less
Sail Date July 2016
After two trips on the Crystal's Symphony my wife and I vowed we would go on no other cruise line. We broke that promise in 2016. I had tried to book two legs of a Crystal Cruise on the Serenity from San Francisco to Vancouver and ... Read More
After two trips on the Crystal's Symphony my wife and I vowed we would go on no other cruise line. We broke that promise in 2016. I had tried to book two legs of a Crystal Cruise on the Serenity from San Francisco to Vancouver and then Vancouver to Steward (Anchorage) Alaska for a total of 13 nights. However, my travel agent, David Butterfield of All Cruise Travel in San Jose, California, advised that to book those two portions would be a violation of Jones Act and Crystal would not sell me a cabin even if I got off in Vancouver and then re-boarded. (The Jones Act was introduced by Sen. Wesley Jones in 1920 and deals with commerce and crew requirements from U.S. Port to U.S. Port. It forces foreign flagged ships to only use one U.S. port and not make deliveries up and down the coast. Since I was going from one U.S. port to another S.F. to Steward I would be in violation unless the ship was American flagged. Sen. John McCain tried to eliminate the Jones Act in 2008 but failed.) David suggested we try Regent as he had some positive comments from customers. An advantage was that the Regent cruise was in May before the peak travel and cruise season had started. The 10-day cruise on the Regent Seven Seas Mariner was out of San Francisco to Alaska and then ending in Vancouver starting on May 8. This would be our third Alaskan cruise in 12 years. GETTING THERE: My wife and I have reached a point in our lives where we enjoy the niceties of paying a little more within reason when we travel. This would include first class on airplanes allowing us to get on early, get off first and have our luggage first on the carousal, not to mention seat belts that don't require an extender. However, we can't afford or justified standard first class rates. We can afford first class on Iceland Air to Europe or Delta in the U.S. if we fly on their smaller planes operated by contractors. That was the way to San Francisco, through Salt Lake City without a problem. SIDE TRIP: We flew to California early to spend a couple of days in Carmel by the Sea. Since we could never afford to live there two days is a nice alternative. The trip taught us a valuable lesson. If we are renting a car WE WILL NEVER FLY INTO SAN FRANCISCO INTERNATIONAL AIRPORT AGAIN. We will fly to Oakland or San Jose but not SFO. I have some heart issues that making walking through airports a little dicey. At SFO from our luggage it was long walks, multiple elevator sides and a train ride. Then at 6:30 it was a 30-minute line at Dollar Rent a Car. We only picked Dollar because we could drop the car off at the Sheraton Fisherman's Wharf Hotel where we were staying the night before the cruise. We got to Carmel after the front desk at the Fireplace Inn had closed. However, we called ahead and the staff placed our keys in an envelope and taped it to the front door. Once we arrived we found that somehow Mr. Peabody and Sherman had allowed us in the Wayback Machine and we were transported back 56 years in time to 1960. Other than the flat screen TV everything in our room could have been seen in the room in 1960. The toilet was so low to the floor without any grab bars for a person with bad knees it was a super challenge to get up. But we were in Carmel to see the coast, not stay in a hotel room. Plus two nights at the best hotel in Carmel (La Playa) was going to cost us $1,400 while the Fireplace Inn was only $400. Driving on California Highway 1 in the Big Sur area or north of Sausalito are perhaps the best drives in all of America. The next day we were head to San Simeon. We had been there three times before. The weather was perfect. Clear skies and no tourist traffic yet. My wife did another tour of the Hearst Mansion/Castle while I stayed in the visitor's center reading Michael Connelly latest novel for three hours avoiding the hundreds of stairs on the tour. (I was amazed that the gift shop no longer carried "Citizen Hearst" by W.A. Swanberg, long considered the best biography on Heasrt. I bought my copy in the same gift shop 35 years earlier.) On Saturday we drove to San Francisco along Highway 1 hitting heavy traffic about 35 miles south of S.F. EMBARKATION: There were some passengers who complained that the embarkation was in an old warehouse without any luxury waiting areas. The thing I remember about embarkation with Crystal was that it was on board the ship and there was never a line or a wait. The old warehouse just fell into our Mr. Peabody experience in Carmel. Waiting to sail meant lunch at the pool side grill or in the La Veranda buffet area. It was at this time we had an unusual sighting. It was a brat on the grill. We were used to brats from the Crystal pool side grill everyday! I tried one on Regent on the first day and it was the last one I got to taste. Two days later I asked for another brat for lunch. I was told brats were only for special occasions and if I wanted one I needed to order it a day in advance at the main dining room. Suddenly I was missing the gang at Crystal, who would fix anything even if it was not on the menu. CABIN/SUITE: We are people who enjoy luxury cruise lines, but cannot afford or justify the most luxuriate cabin. Our low end Regent suite had 70-sq. feet on our cabin with Crystal, plus a balcony. The bathroom was bigger too, but the side of the bathtub/shower was dangerous, especially if the ship was rocking. The side of the tub was so high that us formerly active people with hip operations in our past had some issues. Just like Crystal the furniture in the room sat low and was hard to get out of. The biggest difference was the flat screen TV on Regent was bigger and there were over 150 movies you could watch in your room, including many not yet released on DVD. In 10 days we watched three movies requiring me to remove them from our Netflix list when we returned. The bed was fine with good night sleeps every night, despite having a lower priced suite. We managed to survive without a butler. LAUNDRY: If I am on vacation I don't believe in doing the laundry even if a launderette is a free one. I send it out every day. Just like on Crystal, with Regent my darks came back dark and not faded and my whites were whiter than they had ever been before. The difference is that despite not checking for the more expensive same day service, on Regent I got the laundry back the same day with no up charge. ENTERTAINMENT: Regent just like Crystal had the young dancers and singers. However during our cruise the house band was not very good and at times bad. There was no bass player. The trumpet player on his first cruise was seasick for two days. This reduced the "Regent Orchestra" to merely a quintet. One bright spot was the trombone player, who had a classical background playing in the Moldova National Symphony. He was a remarkable quick read on charts and often carried the band. There was no piano bar entertainer which I found a disappointment. Some more memorable cruises included the piano bar guy, doing requests, playing Name that Tune and getting people involved in sing-along's. Stacy Ward McAdams on NCL and later Europe river cruises, Jimmy Maddox on HAL and Jeff Deutsch on Crystal we have not forgotten. There was karaoke on several nights that was awful and always worse than the house band on its worst night. On Crystal often musicians from all the different bands would get together late at night and jam. This was not happening on Regent. They were having problems playing from their charts. The cruise director Margaret Lynn was an exception to most CDs I have encountered including those on Crystal. She was very accessible to passengers and seemed to enjoy chit chatting. FOOD: This was not the pretty part. Other than getting a shrimp cocktail when it was not on the menu, there was no special service. The Prime, the ship's steakhouse was the best of the specialty restaurants. Our one night at Prime we found everything good and so much better than the regular meal service. However, I tried to "Howdy" a couple times to staff since we were in a Steakhouse and simply got stares of confusion. Our waitress in the steakhouse was French. Our waiter in the French restaurant was from the Ukraine, go figure. I normally skip breakfast, but did eat before leaving the ship all day three times. The food at the La Veranda was average to below average. The lunch buffets were typical of mass appeal cruise ships…the food looked better than it tasted. On Crystal the food in the buffet line was outstanding everyday often forcing seconds against my better judgment. In the main dining room (Compass Rose) seating was on demand and you never knew where you would sit or who would serve you. Several nights we would ask to be in a favorite waiter's section and were rarely successful. We were also listed as "table sharers" and other than one night with a dull couple, we ate with some very interesting and often funny people. However on some of our cruises with the same table mates every night we developed long lasting relationships, including being visited in the Midwest when one European couple who were driving across the U.S. and then spending a day with our friends from a cruise five years ago in Ireland when Crystal stopped all day in Dublin last year. DRINKS: Much like Crystal, Regent's all-inclusive policy makes it a cruise line for alcoholics and even excessive cola drinkers. They did offer Diet Dr. Pepper and Coke Zero throughout the ship for those looking for a cold caffeine soda without 140 calories. WAIT STAFF: English comprehension was a constant problem with the staff. Waiters and waitress had problems constantly understanding orders from most passengers. This was a huge difference when compared with Crystal. Plus on Crystal we got to know the staff better and interacted with them daily. Not so much on Regent. The Regent staff tried to be professional, but rarely did anyone try and put a smile on your face. On Crystal head waiter Zoltan when asked about a special order would travel back to 1950 and speak into his Dick Tracy two-way wrist radio (really just his wrist watch). He would say, "Zoltan to kitchen! We have a special request." He would then turn back to the table and say how there was "no problem." Everyone at the table would be laughing. Paula the bartender and Ricki the server on Crystal were people my wife and I will not soon forget. Two weeks after our Regent cruise I have forgotten most of the crews' names. You could not joke with the Regent staff because they understood so little English they never got a punch line. DRESS CODE: Regent wins this hands down. There are no formal nights. It means I don't have to drag along a suit or a tux, just a sports coat. This allowed my wife and me to cut down to just one suitcase each. For three days in California, I was able to utilize my "throw away" wardrobe. I would save socks, underwear and polo shirts with a few holes or small rips all year. They would be worn and then thrown away on our first three days of vacation. If I had known how efficient the ships laundry was I would have brought even fewer items. TENDER SERVICE: In the past when on a mass market cruise ship I was often envious when stuck on a crowded tender while a smaller exclusive ship was tied up to the dock in port. In the beginning of this cruise we were shadowed by a large NCL ship. I was amazed that the low price NCL ship was docked, while we were stuffed onto tenders. Keep in mind Regent is owned by NCL and they save money tendering 600 passengers from a Regent ship compared to 2,500 or 3,000 from a NCL ship. I was spoiled with Crystal. There tenders were spacious with plenty of leg room and they often left half full if another tender was waiting. With Regent it was like we were on a RCI, NCL or HAL tender. You were shoved in until no one else can fit with knees in pain for the whole ride to shore. Unlike Crystal where there were never tender lines, you did get to stand in line for Regent tenders. CASINO: We liked how on Crystal you were not forced to walk through a casino like most mass market cruise lines do. Regent was even one better. The casino was on Deck Seven above the main entrance (Deck 5) and balcony entrance (Deck 6) to the main theater. PHOTOS: Crystal had understated photographers who did not hassle you like the mass market cruise line photographers do. Regent was much better. They have no photographers or photo shop on board. COMPUTERS AND LIBRARY: Regent was a year late in joining Crystal offering free internet computer service. Our trip marked the beginning of free internet. Regent was better as it was unlimited. However Crystal's was faster. Also Crystal had two people in the computer room to assist passenger s until 11 o'clock at night. Regent just had one. He was possibly a former priest because he had a lot of patience. The library was very small on the Seven Seas Mariner. The cruise line bought multiple copies of recent best sellers. You were on the honor system as there was no one assigned the duties of librarian. You could take a book any time you wanted and did not need to check it out. They sold full printed copies of major US newspapers delivered to your cabin for $6 a day. However, the same paper was available (one copy only) in the library. MEDICAL: We did not use any medical services. (Luckily my heart held up for the vacation, but not 24 hours after the return as I ended up in a hospital heart unit for three days.) However, we did meet someone who did visit the medical office. Her complaint was she was given a week's worth of pills at $40 a pill. I asked why she could not get a prescription and get it filled at a port of call. It was because the doctor was a Russian and could not write scripts in the U.S. DISEMBARKATION: We had to wait for our color to be call before leaving, which we have had to do on all other cruise lines we have been on except Crystal. But the real surprise came when we received our bill. You can check you bill via your TV on a daily basis. My wife did that. There was nothing unusual. However as we were just an hour or so from leaving the ship our paper bill showed a $448 spa charge. Since neither my wife nor me had been to the spa and I would have a hard time knowing where it was, this created a fight. The charge was from three days earlier and did not appear when we did the daily bill check. It only appeared on the last paper bill delivered overnight. At the front desk I explained that we had never been to the spa. This was not accepted! I was told they would need to call people from the spa and investigate. I said I was a retired police detective and suggested that they have the spa staff stroll through the main dining room where I would be having breakfast and see if they could ID the $448 customer. I also suggested they compare signatures. Finally I told them I was not getting off the ship until the $448 was removed from my bill. Thirty minutes later I got a new bill. I did not appreciate the drama. Luckily we had an afternoon flight, because the line for taxicabs was about 45 minutes long. Getting hit with $448 at a spa you never walked into and then having to wait 45 minutes to get a cab is not a good way to end a cruise. RECOMMENDATIONS: Some devoted Regent customers we met with over 1,000 days at sea with Regent vowed they would never go on a Crystal Cruise due to the size of the cabins. Others we met said they were going back to Crystal due to the quality of food and personality of the crew. If you like to be by yourself and stay in your cabin/suite on sea days and are on a diet, Regent is probably the cruise line for you. If you prefer excellent food, a large library, only use your cabin to sleep, there is little doubt that you should go on Crystal. My wife and I went back and made the promise we broke this year. Our next cruise will be on Crystal. PORTS OF CALL: Regent offers some free tours. However the guests in the most expensive suites get to sign up first, followed by those who paid in full instead of the two installment system. That was okay by us, as we like to rent cars and go on our own adventures. We prefer renting cars and having freedom to come and leave when we want to. Also at some ports they had school buses waiting for the tours. My knees hurt just looking at them. ASTORIA, OR After our miserable tender ride to the dock, Enterprise Rent-A-Car was waiting to pick us up. Their office location was close to the dock and the staff was very pleasant. We crossed the Columbia River into Washington. We stopped at a small Post Office and mailed a novel I had just finished by "book rate" to a person I trade books with meaning one less thing in my return luggage. I mailed two books back to my friend during the vacation. At the Post Office, the entire staff of two had suggestions of places to go. One was a restaurant with unusual art work. (It wasn't open yet.) The other was the last remaining covered bridge in the State of Washington. We found the bridge and compared to covered bridges in the Midwest, Maryland and New England it was an ugly rectangle box. But at least we could say were crossed the last covered bridge in Washington. We made it to Long Beach, WA where we ate lunch with the locals at a popular inexpensive fish restaurant. The food was better than what was being offered on the ship. SITKA Our next stop was Sitka, Alaska where it was another tender ride. WE were met by Avis Rent-A-Car at the dock. Our pickup was free. But the large NCL ship was docked four miles out of town and there was a charge to pick up anyone from that ship. Sitka was fun and I got my biggest laughs while parked in downtown as my wife went to an art museum and shopping. I stayed in the car and read a novel. In front of me on the corner was an entrance to a tourist trap shop. They had a stuffed black bear on its hind legs with its front paws out stretched standing on the sidewalk. It didn't matter age, nationally or sex. Every 30 seconds someone would stop and backup in between the bear's paws and try to put a frightened "I'm going to die" look on their face as a companion took photos. This was almost nonstop. In Sitka they have three gas stations. They also have one McDonalds. We stopped there to use the restroom and we always believe in buying something in exchange for use of a clean restroom. They had Tillamook Ice Cream from the coastal area of Oregon. This had to be the best ice cream ever served at a McDonalds. It was also better than anything they were serving on the ship. JUNEAU: We were lied to. When we reserved our rent a car with National we were told we would be picked up at the dock. Four months later when we exited the ship and called National we were told they no longer pick anyone us and suggested we take a cab to airport. We did for $25. We had been to Juneau before and had been there on a Saturday before. So on this Saturday we knew the town would have garage sales all over the place. We weren't disappointed. In the neighborhoods surrounding the Mendenhall Glacier there were two or three garage sales per subdivision. There were probably 50 garage sales on the island. We stopped at about 11. The best was at the house of a guy who like on the TV show Storage Wars bids on abandoned storage lockers. We got enough Alaskan knick-knacks to hand out some fun awards to several crew members for a total of $2. Plus I got three jazz CDs of Mel Torme and one classical Mozart CD for a $1. Across the bridge from Juneau is the old City of Douglas which merged with Juneau in 1970. The library on the main street through Douglas is very nice. It offers free internet and has older magazines for free and used books for sale. Thank God the real tourist season had not yet started. It allowed us to take a one lane (with turn outs) gravel mountain road up a for beautiful views. The second cab ride back from National at the airport for another $25 was the only thing to spoil my day. WRANGELL On Sunday we were in Wrangell, a town of around 2,000 that only smaller cruise ships can stop at. The assistant manager at Practical Rent a Car, the only rent-a-car company on the island, picked us up at the dock. The city's one grocery store was closed, but two auto part stores and two hardware stores were open. While Sitka has three gas stations, Wrangell only has two and one of them is owned by the owners of Practical Rent-a-Car. Frankly you can see most everything in Wrangell and drive every road in four hours. This was one of the several locations where ship tours were on school buses. We felt fortunate to have a rental car. Wrangell has a six officer police department. Normally one officer is on duty at a time. The officers also have to be at the airport twice a day when the two Alaska Air flights between Anchorage and Juneau then on to Vancouver with stops in Wrangell, Petersburg and Sitka stop for 15 minutes. The cops do passenger screening. If the one on-duty officer is tied up with an arrest or a bad auto accident, the dispatcher starts calling the five off-duty cops until she finds one to go to the airport. It makes you want to whistle the theme to the Andy Griffith Show. KETCHIKAN: This was our last port of call. The very nice people at the Alaska Rent-a-Car picked us up and took a back. The return trip included showing us some streets we had missed. Nothing much had changed in Ketchikan compared to our two other trips there. We did several of our "end of the road" trips and once turned onto a gravel road outside of Ward Creek rec area. At first it was okay, but then the potholes filled with water slowed us down to under 5 mph until we gave up, but completely trashed the outside of the car. Later in the summer the salmon run up creeks in downtown Ketchikan. Also there is a fishery just above downtown. While it sometimes gets little snow, Ketchikan is one of the wettest cities in the country. It was raining hard when we got off the ship. They are installing one artificial turf athletic field, but most athletic fields are crushed gravel as grass would never survive one football or soccer game. Even the softball fields are of crushed rock. Read Less
Sail Date May 2016
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ... Read More
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ship, great food, attentive staff. There were numerous onboard activities, theme dinners, and sporting events from the ship. Since that trip we have cruised with several lines, including Cunard, Royal Caribbean, Norwegian, Princess, and Crystal. When it came time to select a cruise line for a trip from Barcelona to Rome, we contemplated Seabourn as well as SilverSeas, but given our previous pleasant experience on Regent, we chose Regent and opted for the Grand Suite; an expense of over $30,000 total. A mistake, as it turned out. We flew into Barcelona a couple of days early and were immediately advised by Regent that our ship, the Navigator, was in dry dock for a $150 million dollar renovation. To us that was good news because we expected a lot of new furniture and accommodations as part of the refit. . Many times during the trip we asked ourselves, “where was all that money spent?” As part of the Regent pre-cruise package we booked our stay through Regent, including our transportation from the airport. Somehow Regent managed to lose our reservations, but luckily I had all the documentation to prove we had purchased accordingly. It is frustrating, however to have to engage in those types of conversations, after a long flight, especially when you would rather be sight-seeing. Our cruise launch was delayed because of the ship’s “renovation” and Regent representatives convinced us to take “advantage” of a pre-board excursion which they misrepresented as “little physical activity.” (I am handicapped) It turned out to be a very strenuous walking excursion which I really couldn't enjoy. We also now realize it was a diversion as we were scheduled to board ship by 1:00pm in time for lunch. Our eventual boarding time was 4:00pm. We boarded late and our five bags were left at the end of the hall, furthest from our room. Finally, later that night after muster drill, my wife went to the end of the hall and dragged them to our room rather than wait for a delivery. We had a full-time Butler; this was his first cruise, but he was capable. Our rooms had several quirks so I’ll just point out a few: LED lights that flickered constantly, even when we were sleeping. (We reported this the first day, it was finally fixed next to last day of the cruise). We had brown water coming out of our bathroom sink anytime we tried to use it to brush our teeth or take a drink. Again I reported this immediately, and again on the survey at mid-week, through telephone calls and finally by taking a glass of the water to the concierge. He was noticeably embarrassed and swore it would be fixed. (He later sent a box of pralines to our suite as an apology and assured us the the problem was now fixed “as a double filter had been installed in our bathroom,”). On the last day of the voyage I presented him with yet another glass of the brown water. *see picture. The problem was never fixed. Additionally, each morning at approximately 4:30am, a terrible sewage smell would emanate from our bathroom, mostly from the shower drain. Again we reported this. Nothing was done. Our cruise Director reminded us many times during the cruise that we were sleeping “on new beds, beds that had never been slept on before..” That was nice but hardly worth $150 million. We had an Bose iPod player in our room – with the old fashioned pre-lightning connector, which rendered our two iPads and two iPhones useless when trying to use the Bose device for music. I mentioned this to the Butler but he had no solution. Additionally, our marketing brochure indicated that our suite had complimentary iPads for the duration of the voyage. They were never produced. Regent now has unlimited wifi PER ROOM. Only one person can be on the system at a time. Hopelessly out of date and incredibly frustrating in an age when everyone uses wifi. There was a new 45 inch HD tv in our room. It was brilliant! Unfortunately they chose to attach it in the space where one would sit to use the desk, thereby making the desk completely useless for writing, reading, or even mixing drinks, (it was located directly next to the mini bar). Honestly, this was one of the most stupid design decisions I have even seen in a cruise cabin especially as there was a four foot blank wall right next to the desk where the TV could have been located. They should have least put a swivel hinge on the Tv so one could pivot it out of the way to use the desk. We had two DVD players; one in the living room and one in the bedroom. The marketing brochure advertised a plethora of DVDs, available from the library. However, checking with the library we were told that the ship no longer stocked DVDs as the onboard entertainment system housed dozens of first run movies. For the first five days of the cruise, there was only one movie available, “The Martian.” On the sixth day they must have figured the system out as there were suddenly more movies. But, it begs the question, “why have DVD players in the suites?” Daily canapés and fruit delivered to the room were excellent, as was the food in Prime 7, the signature restaurant. The food in Compass Rose was also good. I hope the wait staff improve with experience. I could cite several examples but one that comes to mind is one evening, while dining at Prime 7 I asked for wine list. The waitress appeared confused, but finally brought it to us. We ordered our food and tried to order wine, but were told that the sommelier would speak to us. So, our appetizers came and we ate them and they brought our salads and began to eat them when the sommelier appeared and took our wine order. Our main course came and were half way through it, when the wine appeared. (wait, it gets better). The sommelier went through his tasting routine and we enjoyed the wine, which lasted through dessert and then some. It was $175 bottle of wine and when the meal was over I waited for a chit to sign. The waitress asked us several times if “there was anything else.” I finally motioned to her with the universal “air signing” motion. She came to the table, looking confused and I asked her if I needed to sign something? She said “no” and wished us a good evening. It was our first evening at Prime 7 and I told my wife, “they must just track the additional charges via our reservations. Almost 1&1/2 hours later, while sharing a drink with some friends in the lounge, the same waitress approached and told us that we had forgotten to sign for the wine before leaving dinner. Actually made us feel quite small and embarrassed as that is not what had occurred at all. Throughout the cruise we noticed several safety hazards and always brought them to the attention of a crew member. These included loose screws and nails on the swimming lounge deck, studs or spikes sticking up unprotected where a handrail should have been, and broken supports on handrails in the stairwells. When I saw nothing was being done to repair those safety violations, I wrote them into the mid week survey. Still, no attempt was made to repair. Next I approached a crew member at the receptionist desk and outlined a list of the broken and unsafe apparatus and handrails. She smilingly nodded as I pointed out each violation, (I stopped half way through and asked her, “Don't you want to write this down; you might forget?” She responded, “Oh no sir, we will take care of this immediately!” ) Nothing was ever done. (The last evening of the cruise I saw the concierge, Antoine, in the hall near the elevator, and pointed out one of the broken handrails. He said, “I think they are planning on replacing all the handrails, that's probably why that didn't get fixed.” (If the brakes on my car are broken, I fix them, I don't continue to drive it). The entertainment was subpar. A funny comedian/magician mid week and finally on the last night of the cruise a good Broadway -like production. If you have read this far you are probably thinking, “this guy is an elitist snob and he wouldn't be satisfied no matter what was done for him!” That is not true. Please check my profile on Tripadvisor. Level 6 and I have written over 145 reviews. I believe this is my FIRST negative review of any kind. Additionally many other passengers shared similar concerns and complaints during dinners and excursions. And, to put the icing on the cake, our last evening on board we complied with the “11:00 bags in the hallway policy” for disembarkation the next morning. Once we claimed our luggage and continued our trip we discovered that three, small zippered pouches that my wife had packed in one of the suitcases had been opened and pilfered. The loss was small, four Apple plugs and extension cords for iPads, but in over 22 years of cruising, this was a first for us. Needless to say I cannot recommend Regent and will never cruise with them again. If they want to “play” in the luxury cruise market, they have a long way to go. Read Less
Sail Date April 2016
Myself and my partner took a 21 day cruise from Singapore to Dubai in April/May 2016. We had not travelled on Regent Seven Seas previously, but have travelled several times on other cruise lines, such as Silversea, Seabourn and Crystal, so ... Read More
Myself and my partner took a 21 day cruise from Singapore to Dubai in April/May 2016. We had not travelled on Regent Seven Seas previously, but have travelled several times on other cruise lines, such as Silversea, Seabourn and Crystal, so we were in a good position make the comparison. In summary, if Silversea, Seabourn and Crystal are in the 9+ out of 10 category, Regent Seven Seas Voyager was a 7. Regent certainly is higher end/all inclusive cruising, but in my experience, fell well short of the other cruise lines in several areas. The ship itself looks very stylish, but once onboard, you can’t help but notice that it has seen better days and elements are in need of a refurbishment. I know that this is scheduled for later this year, but that doesn’t do anything to improve the experience that we had on board. I guess I was little confused, because I had understood that all the public areas had been previously updated, but really, I would only consider that the bars and dining venues had seen any sort of refresh, excepting La Veranda, which looks in need of a refresh. The cabins, hallways etc are a bit tired. We had a Penthouse - A suite and although I thought the configuration was quite good, the furniture and fit out was old and showed the signs of wear and tear. The swimming and spa pools are outdated and show signs of wear and tear and previous patch ups. Take the golf driving net for example, there is one net and a odd assortment of old golf irons, most which happened to be left handed for some reason, so there was very few right handed clubs to use. Either have a facility or don’t, but equip it properly if you do. The gym and fitness facilities were a huge disappointment and I can’t emphasise that enough. A modern well equipped gym is an important part of enjoying a cruise for us and many travellers and the equipment was positively ancient (I believe around 12 years old) and elements were continually breaking down. There were 5 cross trainers originally, one had been removed before our cruise started, then another goes out of order early on in the cruise and was removed and then a week later, another goes out of order. It was only when I complained after several days, that cross trainer was repaired. Hence down to 3 machines only from 5 originally, which is totally inadequate for the size of this ship. There are 4 treadmills, one was continually not working properly. Some of the TV screens constantly had issues, i.e. would not switch on, no sound etc. The Sauna and Steam rooms are both tiny. The sauna is old and not in great condition - switched itself off and needed to be reset several times. We had a Penthouse - A suite, which came with a Butler service. Give credit, where credit is due, our Butler and the chamber staff were exceptional, as good, if not better than any other cruise line we have travelled. The dining onboard is nowhere near the quality of the other cruise lines I mentioned, unless you are visiting the two specialty restaurants (Prime 7 and Signatures). The breakfast and lunch buffet in La Veranda is not as appealing and well presented as the other cruise lines I mentioned. A pretty basic selection which gets picked over quickly and not replenished fast enough. Some of the fruit at breakfast is tinned fruit rather than a fresh selection. At the mid cruise survey, I commented on the service levels and received a call from one of the senior wait staff to tell me that they realised this and had added more staff at the last port and were “training” them. I must say that this seemed to improve somewhat during the cruise. I assume that the ship was pretty full and hence, at busy lunch times in La Verandah, lots of people would descend on the dining venue. So it was normal to find difficulty in locating a table to sit, yet there were vacated tables that had not been cleared. In the evening, half of the lunch buffet restaurant becomes an Italian restaurant. You cannot make bookings, so it is on a first come first served basis which can make getting a table an issue, although I would say that the staff in that restaurant were the best on the ship and the Maitre'd was excellent and went out of his way to accomodate us on several occasions. But the fact remains that unless you were able to get a booking at one of the specialty restaurants, which is restricted to basically twice per voyage over each 7 days, you end up in Compass Rose, which is the main dining room. The restaurant itself is very nice and classy and I assume recently refurbished, but when you look at the complete offering (food and service), it is a 7 out of 10, when Silversea, Seabourn and Crystal are 9 or 10 out of 10. Most of our dining experiences there had issues, with cold food, tough steaks, lack of seasoning etc etc. Again, I would say this improved somewhat during the cruise, but the staff did seem a bit run off their feet, it took a long time after seating to get service for wine and menus etc. It was not a great dining experience and nowhere near the class of the other cruise lines. The other guests we traveled with and “the laundry room chatter” shared similar sentiments. On Silversea, Seabourn and Crystal, there is a real focus by the staff to get to know your name and preferences. There is not the same feel on Regent, although some staff did make an effort. On the other cruise lines, within a very short period of time, the staff are identifying and greeting you, by name in many cases, if you go to the bar in the evening, more often than not, they would present you with your favourite drink without even asking. Canapés are served around by the staff. On Regent, they leave a plate at the end of the bar, with potato chips, peanuts and a few hors-d’oeuvres and not much else and when it was empty, that is it. On the other cruise lines, sitting up to the bar is a fun experience and a great way to connect with fellow guests. On Regent, the Horizon bar is like a public bar, with the staff running around like mad trying to fill orders, with empty bottles and cans not always cleared away. I just can’t emphasise enough the glaring differences. On Regent, the pool dining is only available during the day for breakfast and lunch. On Silversea, Seabourn and Crystal, there are casual dining options available in the evening. On a long cruise, sometimes it is nice to step away from the more formal dining and have a casual meal. This is not an option on Regent. I would also comment on the breakfast times. The venues close at 10am latest, as does room service. There is a casual coffee shop open all day, but in the mornings, this was very crowded, usually impossible to get a seat. I think there is a clear message there that people want a breakfast option later than 10am. On the other cruise lines, room service was 24 hours, so in-room dining was always an option. Crystal keep one venue open for late risers. I was surprised about the entertainment offerings. In the Horizon Lounge, rather than having a regular ensemble playing background music, they swapped it around continually and at times, it was way too loud and it didn’t last long. We would often get down around 7pm to commence our evening and it was either finishing or had finished. In the Observation Lounge, the entertainment is a pianist. Not everyone wants to go to dinner at 7pm. When we were booking this cruise, the itinerary sounded great, picking up a couple of ports in Asia and then onto to India and the Middle East. What you obviously need to pay attention to is the ports themselves. The first port was Kuala Lumpur, which is actually Klang, about 90 minutes drive from Kuala Lumpur itself. In Phuket, we docked on the East Coast, miles from anywhere. So unless you are taking tours, there is nothing to see or do. Then probably the worst was the visit to Myanmar. The port was in the middle of nowhere, overlooking this wasteland of brown water and nothingness. The city of Yangon was 90 minutes away over bone crunching roads. So like us, most people I spoke to took one 5 hour tour over 2 and half days. We were going to take a second tour to a dinner and cultural show, but 90 minutes each way and eating outside in mid 30 celsius temperature and 90+% humidity was not at all appealing. I was expecting the fact that we were in port for two nights, it surely would have been close to the actual city, so that looking around and getting to the sights would have been easy, i.e. like in Ho Chih Minh city. The next part of the cruise, was 3 and a half days at sea travelling to Cochin, India. So that meant that we were only onshore for 5 hours, in 5 and half days. I don’t think that is good planning. We could easily have skipped Mangalore, India as a port, Goa was quite good (again the port is a long way from the city), Mumbai was the pick of India and a great port. All the ports in the Middle East were well worth the visit and the ports themselves were much closer to the cities or sights. Finally, the luggage management. We were required to have our luggage packed and outside our suite door by 10pm. We were independent travellers making our own arrangements in Dubai. We were told to vacate our suites by 8am and be off the ship no later than 9am. The ship arrived in port at around 5am. We left the ship at about 8.15am. Most of the luggage was just sitting on the dock as we descended the gangway. Some luggage was already in the collection area. On other cruise ships, the luggage has always been offloaded and ready for collection when you leave the ship, even early morning. Lets face it, this was already 10 hours after we handed it over and almost 4 hours since we docked. So we kept waiting and waiting and although luggage kept coming off at a snails pace, it wasn’t until we complained, that one of the staff went in search of our bags and we were able to leave the port around 9.15am. When you pay top dollar for these luxury, all inclusive cruises, you expect great facilities, great food and great service. I can’t say that Regent lived up to our expectations on any of those dimensions. Read Less
Sail Date April 2016
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you ... Read More
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you really look forward to visit and on this trip it was Gibraltar with really good shore excursions being offered. So imagine our disappointment when our stop was cancelled a month after our final payment was made with no explanation (I know they don't have too but this a premium cruise line) and Barcelona was changed to an overnight . When asked about on board we where only told it was for "operational reasons" and nothing more. I think I found the real reason when arrived in Barcelona when around 2PM to a pier with dumpsters and stacks of materials. Embarkation was as smooth as always with Regent really does a great job of getting you on board. A glass of champaign and off to lunch to meet your fellow passengers until your cabins are available. Our stop in Bermuda was as expected which was just OK. We arrived on Easter Sunday with almost everything being closed but a pleasant drive around the island each day was offered. We did learn quite a lot about the island so all in all not a bad stop. This was our fifth crossing and we where looking forward to the sea days and the interaction with our fellow passengers. One of Regent's greatest assets is a cadre of returning cruisers who enjoy travel and interacting with other guests and staff. You've never really done a crossing until you done "Regent" crossing. Activities are led by the show cast members which gives you the opportunity to get to know some amazingly talented young people starting out on their acting careers. The fun is not the games but having fun with the other passengers and cast members. Our crossing started out fine from Bermuda but we lost an engine before our stop in Madeira so we arrived late and all shore tours where canceled. We where able to get repairs so we where off to Barcelona passing Gibraltar at dawn but the weather was good entering the Med. Our arrival was around 2PM with our shore excursion beginning at 3PM for a 3 hour tour which after we where on the bus became a 5 hour tour (returning at 8PM with luggage outside your cabin by 11PM). OK, Barcelona is an amazing city and we really did get to see a lot of it. But beginning our tour so late the Sagrada Família was closed when we arrived so only got to see it from the outside. Returning to the ship we found the dumpsters full of pool and veranda furniture so I guess we now know why we skipped Gibraltar. It was not about a "Celestial Crossing" as advertised but getting the ship in early to start the refit. Service was not up to Regent standards in the Compass Rose dining room. Some servers where perfect with pacing of your meal like the finest restaurant while others just delivered the meal (how do you serve a Dover sole and not debone it for the guest) and you had to ask for refills of bread. The staff on the pool deck seemed understaffed with long waits getting your drink order taken and delivered. The shows where fantastic in all respects. Having met the cast during activities really gives you a focus when watching them on stage. With Regent changing production companies I hope they are able to maintain the very high standards they have achieved to date. You compare Regent with the finest available which after many exceptional cruises becomes a very high standard. Having to leave you door open to your cabin to use the internet is unfortunate lack of service. Hit and miss in the dining room shows a lack of training of new staff. Changing the itinerary after you receive payment without explanation shows a lack of respect of your very loyal customers. When you are spending a lot of money for a cruise you expect the best which we didn't receive on this trip. Let's hope this is a one off exception. Read Less
Sail Date March 2016
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