1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews

138 Regent Seven Seas Cruise Reviews

We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their ... Read More
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going to be overhauled in a few months and it is certainly time. The largest negative was the food. The quality was poor and service inconsistent. The worst surprise was that the buffet food was not served by staff-diners helped themselves. Some with no attention to being hygienic. The food was cold and overcooked, especially any fish on the menu. Eating breakfast and lunch in the dining room was an option but service was terrible. The speciality restaurants were quite good but food in the the main dining room was inconsistent. The cruise was Mayan themed which was the biggest draw for us. So we were also very disappointed that the guest lecturer from the Smithsonian Institute did not turn up and no replacement was found. No compensation offered either! The excursions were fine but guides were mixed as to knowledge. Overall this was nothing like the luxury, food quality and service that we experienced before. Prices were high even taking into account that the cruise was all inclusive. We shall not be cruising on Regent again. Read Less
Sail Date December 2017
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the ... Read More
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember. Read Less
Sail Date December 2017
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in ... Read More
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in advance. It took several visits to their website and several phone calls as not all locations were available for booking. We finally had all excursions booked. They were booked at least two months in advance. The night of embarkation we received a letter that one of our excursions that we were confirmed on was oversold and we were deleted from the booking. We went to the Excursions desk the next morning to book another excursion but were told nothing else was available. We were told that we should have read the fine print that all inclusive “subject to availability”. At dinner we were offered two selections of wine included with dinner, one red and one white. We asked to see a wine list which were all up charges. In several state rooms the air conditioning was not working and the rooms were quite hot. Bottom line, we believe we are far better off staying with an upscale cruise line like Celebrity and purchasing the excursions and premium drink package. Read Less
Sail Date November 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
Sail Date October 2017
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown ... Read More
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown Canada were removed and Corner Brook and Sydney were added. During the cruise it was announced that we were not going to stop at Corner Brook but would stay an additional day in Quebec. We were also not able to go ashore in Newport, RI. A schooner ship had gone aground at the entrance to the harbor the night before. The ship the Seven Seas Mariner is 15 years old and needs some/more renovations. The ship has 6 tenders/life boats. Unfortunately only 3 are licensed to tender people to ports when needed. At one port where tenders are needed only 2 were available because one was used on a emergency basis to carry a sick individual to port. On the 2nd/3rd day it was announced that there was an outbreak of a flu virus and there were 9 individuals inflected. The protocol for a outbreak on the ship was put in place. This means that the crew was constantly wiping down everything (hand rails, table tops, chairs, elevators knobs etc) with a wet substance that made everything sticky. All the common area restroom doors were propped open. You also could no longer serve yourself in the buffet line or even serve yourself a cup of coffee. If you check the CDC website you will notice that this ship had a reportable outbreak for a cruise in Aug/Sept. The good news is the Wifi is included in the cruise fare. The bad news it just doesn't work very well. In the evening there is no place to get dinner except in one of the dining rooms. The buffet is not open in the evening. If you want a quick casual dinner or just a little snack that is not happening. There are 2 nice specialty restaurants. However we found that we were only able to get into these restaurants one time each on a 10 day cruise. We paid for upgraded Air. On the return we were put on a Virgin Flight 1st Class from New York. Somehow that got changed to American Airlines business class. The price you pay for a cruise on Regent is high and you do not expect these problems. Read Less
Sail Date October 2017
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The ... Read More
This was our 9th cruise with Regent and much anticipated. We embarked in Stockholm and sailed the Baltic returning to Southampton. We looked forward to being on the new ship having watched the programme about it's construction. The decor is dark wood everywhere and lots of old fashioned bling. Regent missed a real opportunity to tap in to the younger age group who can afford luxury all inclusive holidays. There has been a real drop in standards. The beds were always super comfortable on the other ships. Not this time. The bedding was always silky and luxurious so much so I have in the past tried to buy some without success. Apparently you can now buy it from the ship but it so inferior I would not bother. The service is patchy with more of the " couldn't care less attitude" in evidence. Breakfast was a shambles with insufficient seating and staff too busy to pay attention. I had to wait 15 minutes for an espresso one morning which arrived in the form of luke warm filter coffee with froth on top. Other days it arrived at the service point and I had to collect it. We were not offered water and the food was bland cafeteria quality and staff looked harrassed and unhappy. It used to be that the miserable ones stood out now it is the other way around. Lunch was bland with little choice of hot dishes which again looked like they had been sat there all day and were only just warm. The pool deck was the same with lukewarm fries. No special buffets were staged even when at sea for the day. The restaurants have not changed their menus much in the seven years we have been cruising. Does the menu itself have to be bigger than A4size and in an incredibly heavy awkward cover!The fillet minion in Prime Seven, the specialist steak place, was dry and inedible. The new restaurant Chartreuse, replacing Signatures , was the only fine dining we experienced and we were limited to one booking.. in the coffee lounge I was either ignored or palmed off with the wrong coffee in the wrong cup. At tea they failed to anticipate the numbers and at one point a long queue stretched behind a single trolley with one sandwhich on it. When more did arrive they had yo be served on saucers as there were no plates. They ran out of scones and at that point we gave up. We gave up on the entertainment years ago and went to bed early. It is all Broadway themed from 60 years ago or the usual Beatles night. The Cruise Director and his partner were appalling and did nothing to include all guests just their" groupies" The tours were mixed. The ambience on the ship is nothing compared to Seabourne. We criuised twice with them and the dancers and officers all come down to the bars and get involved. Those on Regent do their hours and that's it. They are just not interested. The dvd's and in suite films are put of date. We spent a lot of time reading. We had three days in St Petersburg and wasted one and a half as were advised not to book morning and afternoon tours. This was incorrect and others did both. Very disappointing. We did try and get on one when we arrived back at lunchtime but a very very unhelpful and very brusque member of destinations would not budge. Her excuse" there's no one on the desk to print out your ticket" She was at the time sitting down doing nothing. When I pointed out that this was very unhelpful she said we had all been warned not to book last minute! That had not actually happened and surely on a luxury cruise staff should go above and beyond wherever possible. That's how it used to be..The other tours were ok but one in to Sweden from Denmark was a waste of time. Although included in the price you pay many of these tours are very basic. In St Petersburg for example we only drove past the Hermitage and could not stop to take a picture in the square. At the very picturesque church in the centre we had ten minutes to run and take a picture then spent twenty minutes in a tatty souvenir shop. Most guests stayed on the bus. That should tell them something but as usual nothing changes in that respect. We will not cruise with Regent again. Our early cruises were complete luxury and we recommended this company widely. We have spent a lot of money with them cruising all over the world. This is no longer luxury cruising. It has not only dropped standards but has failed to move with the times. Cruising has become so popular with younger professionals and this company fail to notice. We are now in our late fifties. We are prepared to pay for luxury but expect to experience it. We like to be entertained but are way past the days of Broadway and the Beatles. We love good food. Quality over quantity. Regent has failed us. Read Less
Sail Date August 2017
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any ... Read More
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any request, I really believe they just picked a warm body and put a suit on her and gave her the title of butler. She was rude and arrogant. The Pool bar closes at 6pm, the restaurants close at 9:30 pm, food is mediocre. The french restaurant is terrible, however Lorenzo the maitre'd is exceptional, he along with Sergio, the other restaurant manager are probably the two most skilled employees on that ship. Management should take their thoughts seriously, they know what the problems are and most are easy fixes, which would go along way to providing happier customers. The penthouse suite B was the tiniest suite I have ever had on any ship (suite 770) and the furniture in it makes it so crowded you can't move, especially when your butler just leaves your empty suitcases standing in the room and does not put them away nor ever ask if you would like them removed. The decor is tired and dated. The beds were broken down with sunken nests in each bed. The pillows were tiny. Nice linens. The bathroom with its single sink, tiny shower and unimpressive decor was a big yawn. Room service menu, a joke! Would you like a hamburger or a hot dog or a few tiny scallops, or the choice of 2 other unappetizing selections. When I went to the dining room to order off of the menu and ask to have it brought to my room. I was told that was impossible. I said fine I will sit down, order dinner and then send my butler to pick it up when it was ready. I was told "no, that's not how it works." Sergio saved the day and told the hostess it would work that way and my dinner was delivered. Ok, so what was good? The passengers, best group I have ever sailed with. British, Australian, Dutch, Americans, all great people! In the 30 people I got to know, none felt they would ever go on this ship again. A couple who had previously cruised with Regent were shocked and disappointed about this cruise, the staff, the food and the service. Would I go on Regent again. No, burn me once shame on you, burn me twice, well, I am just not that plain stupid! Read Less
Sail Date August 2017
I would rate them a little higher but a month after a Regent's canceled tour which I was to be refunded on my credit card, getting a round around. Lot's of promise but no refund a month later. As far as the cruise very smooth ... Read More
I would rate them a little higher but a month after a Regent's canceled tour which I was to be refunded on my credit card, getting a round around. Lot's of promise but no refund a month later. As far as the cruise very smooth embarkation and disembarkation, thanks. Rooms looking pretty tired and need some updating but clean and taken care of daily with no problems. Not a big issue, not in the rooms much. Most of the staff very helpful and very friendly, few minor issues but nothing that wasn't taken care of. I and a number of guest were surprised at the number of kids on the ship which is no big deal but had to spend way too much time with unsupervised kids at meals, bars, and tours. If I wanted to take a Disney tour I would have booked one, although a lot of the blame falls on the parents. Didn't know Regents was supposed to be their baby sitters and the guest get to enjoy their kids. I know I sound like I hate kids which is not the case, a lot of people were not happy about the situation. As far as food very good to very poor, Compass Rose was terrible twice. Prime was excellent, Signatures very good but was rushed from the minute we sat down. Sette Mari was very nice, great staff every time. Some nice tours no complaints at all with the exception of a canceled tour that we did not find out about until we left the boat on the pier. Overall it was fine but not sure I got the best bang for the buck for what we were hoping for. Read Less
Sail Date August 2017
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), ... Read More
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), I relied upon both recommendations from friends and reviews in the travel press to select Regent Seven Seas for our Baltic adventure. I approached this cruise with very high expectations which were not always met. The Good: 1. Our suite, Explorer category, was large, bright, spotlessly clean, beautifully appointed and very comfortable. 2. The staff were extremely hardworking, professional and friendly. I would single out our butler, Leslie, and the Excursion Desk personnel for special praise. 3. The excursions offered were interesting and well-run. 4. The pre-cruise hotel (Marriott) in Copenhagen was well-located. Our room was large and sunny with a beautiful view. 5. Our flight from San Francisco to Copenhagen on Air France (business class) was exceptional. The Bad: 1. Electronics a. The Wi-Fi, when it was working, was both slow and failure-prone. b. The staff needed two days to fix the large television in the suite’s living room. 2. Suite a. The door between the bedroom and the living room did not close properly. It was repaired immediately, but was out of alignment within two days. b. The bedroom’s sliding glass balcony door did not seal properly. During high winds, the poor seal caused a loud howling noise. c. Upon returning to the suite one afternoon, I noticed a strong toilette odor emanating from the powder room. The smell lasted for about an hour. d. The suite’s air was very dry and irritated our sinuses. 3. Dining a. Every room service order had at least one error (e.g., items missing, items not ordered and/or delivered at the wrong time). The room service menu was also extremely limited. b. The food varied from disappointing (e.g., rock-hard French fries, over-cooked veal medallions, ruined prime rib and rubbery waffles) to disgusting (e.g., malodorous beef stroganoff and inedible swordfish). The food presentation was amateurish – picture Denny’s afloat. The wines were good, however. c. The main restaurant hours appeared set to channel passengers to the buffets rather than the ship’s more formal venues. If your excursion returned to the ship at mid-afternoon, your only option would be the Pool Grill with its unappetizing buffet, desiccated pizza and sandwiches (although the Cubano was passable). d. There was a silver lining to this culinary dark cloud – I lost three pounds on the cruise. 4. Return Flight a. Our return flight from Stockholm to San Francisco on SAS (business class – sort of) was not up to Air France’s standards for service, food and comfort. My seat was especially uncomfortable. It reminded me of the troop seats in military transport aircraft. b. Regent advertises that it’s cruises include international business class air travel. Our segment from Stockholm to Copenhagen was economy although Regent’s documents said otherwise. The Ugly: 1. Booking the trip a. My ordeal with Regent’s back office began with my initial contact. My agent stated that he had only been with the company for about a year and it showed. I inquired about a specific cruise and was told it was sold-out. He attempted to steer me toward an earlier cruise which I told him would most likely not work because of my companion’s schedule. That notwithstanding, he charged my credit card for a $6,179.70 deposit without my authorization. He then sent me an email stating that I had a one-day grace period before the deposit would become non-refundable. Because I could not reach my companion (she was travelling internationally), I called Regent, explained the situation (again) and cancelled the unauthorized reservation. I then spent nearly a week corresponding with the agent before finally receiving the refund. My frustration had reached the point where I told the agent that I would no longer deal with Regent directly, but would work through my own travel agent (which is what I should have done in the first place). b. At that point, a suite on the cruise I had originally chosen miraculously became available. I told the agent I would use my travel agent for the booking. He then asked me book the trip through him so he could “get the credit.” Once I had done that, he would transfer the booking to my travel professional. Fearing I might lose the suite, I agreed. The trip was booked and the transfer made. c. When I received the preliminary itinerary from Regent, it showed my companion returning to the U.S. ahead of me. My agent contacted Regent to correct the error and was told the extra night in Stockholm would cost approximately $1,200. Given that my companion and I were sharing a room for which I had already paid, I took issue with the proposed charge. I know Sweden is expensive, but I cannot believe an extra breakfast could cost that much. It took a day to get that issue sorted out. d. Regent sent me our airline reservations approximately one month before the departure date. Upon checking them, I discovered that we were not sitting together. Sorting out this error took another couple of days. e. Regent was also less than helpful regarding Russian visa requirements for my companion (she is a foreign national). 2. Arrival in Copenhagen a. We arrived in Copenhagen on schedule and were met by a Regent representative. The representative collected our luggage and then escorted us to our transportation to the hotel. b. We registered at the hotel and then stopped by the Regent courtesy desk to check in. Apparently, somewhere over the Atlantic, we had ceased to exist – the courtesy desk had no record of us. We were told that if we really were on the cruise we would have to arrange our own transfers from the hotel to the ship. Regent’s representative didn’t seem to believe us even after we showed them the “Final Cruise Vacation Summary” provided by the cruise line. It took until the next day to get this problem sorted out. 3. Management stupidity a. On one day, the ship scheduled crew safety training at the same time excursions were attempting to leave the ship. When we tried to exit the ship, we were blocked by crew members participating in the drill. b. We went to the Compass Rose restaurant for breakfast on our final morning. Breakfast took more than an hour (not including the time it took to be seated) because the restaurant was set for dinner and not adequately staffed. Apparently, it never occurred with the ship’s hotel management that the passengers might want to have a nice “last meal.” c. While we were waiting to disembark on the final day, the ship’s crew closed the restrooms on and adjacent to the disembarkation deck. Regent is an expensive cruise line and many, if not most, of its passengers are older. Closing those restrooms showed absolutely no regard for passenger comfort. One group of women actually rebelled and forced an attendant to open a restroom for them. NOTE TO MANAGEMENT: CRUISING IS A SERVICE BUSINESS AND YOUR PASSENGERS PAY A GREAT DEAL OF MONEY SO YOU CAN EAT. 4. Post-cruise hotel a. Regent booked us into the Haymarket by Scandic in Stockholm. The room was cramped, dark and noisy. Its bathroom was so small one could hardly turn around in it. b. We considered ordering room service, but concluded there was no place to eat it. c. We ordered take-away breakfasts for our final morning (the airport transfer left before the hotel began breakfast service), but they were never provided. Read Less
Sail Date August 2017
Regents’ overwhelming message, its Corporate Mission Statement is, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and have sailed six ... Read More
Regents’ overwhelming message, its Corporate Mission Statement is, I believe, is “ Boy are you lucky we let you sail with US. Really lucky, and don’t you ever forget it.” We started sailing Regent in 2010 and have sailed six times, 70 nights. We have sailed four times on the Mariner, once on the Voyager, and once on the Explorer. Our most recent sailing was Alaska in August, 2017 on the Mariner. We have had it with Regent and will never sail them again. They are arrogant and pompous to deal with, they do not respond at all to customer service complaints or issues, and the on board Uniform staff are arrogant as well. Regents’ overwhelming message is “ boy are you lucky we let you sail with us. Really lucky, and don’t you ever forget it.” It wasn’t all this work always this way, pre-MCL ownership. In our first sailing, Singapore to Sydney, on the mariner in 2010 the experience was wonderful in every regard. First of all, the ship was absolutely beautiful and in excellent condition throughout. The food was far, far better. I remember Unlimited sushi and sashimi on deck every day at lunch you never get it now. And the service was impeccable, at every level in every touch point. Through the years, the service and food has deteriorated steadily. The restaurants are way understaffed, most egregiously so in in Compass Rose, where the services painfully slow. On our last two cruises, Alaska in August and South America last February, there was not a single meal, not one, where are water glass was refilled without our asking, when we could find someone to ask. The condition of the mariner is deplorable. When we book to the South America cruise, we were told that the ship would have been newly refurbished. Region delayed it for you, blaming a shipyard hurricane, when everyone knew they just didn’t want to spend the money. The condition of the ship now is poor. The furniture in our horizon view suite, at the very rear the ship, was filthy. The faux [plastic] rattan furniture on the Veranda was falling apart. This suite was a $5000 upgrade. The day after returning from our Alaska cruise I had some questions about my final onboard invoice. I called Regent Customer Relations, and in keeping with the Regent approach to customer service got a voicemail. I left a message. I never got a call back. At the same time, I wrote corporate to express several concerns. I emailed Frank Del Rio, CEO of NCL and got no response. I sent him a follow-up, requesting the courtesy of a response, and got no response. I then forwarded both emails to Jason Montague, the CEO of Regent, and asked for his response. He never responded. We were stunned by the deterioration of the shipboard entertainment, which was outstanding on our South America cruise. It was dreadful on the Alaska cruise. They always have a duo, piano player and singer, in the Explorer Lounge before dinner. They were extremely weak. The dance company was no better than a high school group. The outstanding Regent Signature seven-piece orchestra has been cut back to five pieces. We have just booked our next cruise with Seabourn. What a difference at this early stage: they are absolutely delightful to deal with. It is night and day compared to Regent Read Less
Sail Date August 2017
We've chosen this trip because of the places to visit. We cruised before with Princess and Crystal and were very satisfied. This time we decided to "upgrade" and also liked the itinerary. Unfortunately, will never ... Read More
We've chosen this trip because of the places to visit. We cruised before with Princess and Crystal and were very satisfied. This time we decided to "upgrade" and also liked the itinerary. Unfortunately, will never recommend Regent cruise line or use it again: service is very mediocre: staff is pleasant, smiling but not very helpful: either language barrier or lack of knowledge. The food during the 9 days was a hit and miss: The first time our veal chop was perfect while the one before the last day was totally raw. When we called the dining room supervisor and showed that it was not edible, the plate was picked up and no substitute food was offered. Dining rooms were always understaffed & supervision very poor. The choices for simple salad dishes were very poor and limited. For a glass of water or wine, often had to wait up to 25-30 minutes. The entertainment was for amateurs, not one evening was there anything to enjoy or of good quality... One night when my husband spent dinner time with me at the doctors, upon return to the cabin after 11o'clock pm. he called room service to get some some food: after several minutes of frustration (not having this, nor that..) he said: "can you bring some cheese and crackers?" That was all a 6 star ship could provide for their guest who spent the evening in the emergency room with his wife and missed dinner... Read Less
Sail Date August 2017
We chose this cruise partly because of the reviews and partly because it went to a few places that we have not been before. First, the good: They had an excellent lecturer aboard and I thought his presentation was phenomenal. ... Read More
We chose this cruise partly because of the reviews and partly because it went to a few places that we have not been before. First, the good: They had an excellent lecturer aboard and I thought his presentation was phenomenal. They had one great restaurant: Chartreuse, for French, but you can only book it once. The suite was adequate, lots of drawer space. The seating area could be partitioned off with curtains, so it could be considered an actual suite. Decor is very dark with low ceilings. I am 5’6” and could place my whole hand on the ceiling. Now the negative: We have cruised before with Seabourn and Silverseas. This did not compare to those lines in any way. The main issue is the overall experience: We felt like cattle. Like many other luxury lines, they include the tours in your price, but unlike others our experience, they make no attempt to control the quality of the tours. On Silverseas, we had a crew/staff member on every bus and on every tour. If something went wrong, that person was able to manage it or intervene. Regent makes no effort to even ask for reviews of the tours. The most obnoxious part was the tour departures: They ask you to line up early on board to turn in your tour ticket and get a bus number. There are a lot of buses on a 700 guest cruise... then you wait and wait in the very dark “Constellation Lounge” until your bus is called. Often twice a day. You spend a very long time hanging out in this lounge with staff repeating the same thing over and over... Then you line up to offload and get on the buses. I do not remember any waits or lines for the tours on with either Silverseas or Seabourn. Finally, the food is just ok. They rely heavily on buffets. Their returning customers seemed happy with that. There was exceent restaurant, Chartreuse. The other two were just OK. There seemed to be a dichotomy of opinion between people who cruised with them often and the newcomers to Regent. The returning customers thought it was just the best experience, and the newcomers were talking mutiny. Our experience was exactly what we wanted to avoid on a cruise. Perhaps it is caused by the move back to larger ships. It has put us off cruising for the future. One of the reasons we chose Regent was because of the glowing reviews. Please don’t be fooled. Read Less
Sail Date August 2017
We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. ... Read More
We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. Ship was very small and intimate, nicely refurbished. Cabin was VERY large and very well designed, but we were on the 8th deck in Cabin 868 and the vibrations from the engine or thrusters or drive shafts, or whatever, was absolutely unbelievable. It got to a point where we dreaded going back to the cabin for the night because we knew we would be woken up due to the very heavy vibrations, rumbling sounds and "shuttering" that seemed to happen at random times but was always the worst when approacing a port or leaving a port.. I finally went to see the General Manager (Nicki), and she apologized and offered us a "future cruise" credit that we accepted. I will NEVER go back on the REGENT NAVIGATOR, but we used the credit and some other discounts offered since we booked the next cruise while on-board, for a 1-week Alaska cruise on the REGENT MARINER in August of 2018 We thought the food was VG to Excellent, except for a meal at Sette Mari one night, and the service was truly outstanding! The ship is very small so there are not a lot of activities or different venues of entertainment, but overall it would have been a VERY nice cruise if the vibrations and noise were not our constant companions while in our cabin. We will give REGENT one more "go" on the Alaska trip we have now booked, but that trip is going to have to be utterly amazing for us to be future REGENT customers. Embarkation was fairly smooth and debarkation was VERY smooth. Just PLEASE be aware......if you are considering REGENT NAVIGATOR, do NOT accept a cabin in the rear portion of the ship on level 8 or even level 9. Many of our cabin neighbors also complained about the vibrations, so we are positive that cabins 860-862-864-868-870 and then the other side of the deck, cabin 861-863-865-867-869 were affected by the vibration and "shuttering" problems. I would also caution fellow cruisers to stay away from the rear cabins on deck 9. REGENT knows this is a current (and past), problem, but apparently has done nothing to try and resolve it. Believe we, when I say it is BAD, I can't stress enough how bad it is. BEWARE!!!! One last comment........REGENT advertises itself as a 6-star cruise line. If you eliminate the vibration/noise from it's cabins, and consider the VG to excellent food, the outstanding service, the free wi-fi (which actually worked OK most of the time), pre-paid gratuities, free beverages, and "unlimited" shore excursions, it probably is pretty close to a 6-star line. However, the excursions SUCK for the most part, and REGENT schedule all of the excursions in just about every port so that you can only do one.....the only exception was Key West. On top of that, we considered (as most of our "neighbors") did, that the quality of the excursions was VERY POOR. Certainly no where near a 4 or 5 star quality. In our opinion, if you identify yourself as a 6-star line, then your "included" excursions should also be 4 or 5 star level. The excursions we took (including the 1 and 1/2 we did in Key West) to be in 1-2 quality range!! Read Less
Sail Date July 2017
We are just about done with the cruise in 2 days...we have done a lot of traveling and while the ship is very nice and food quality it high-the real purpose of the trip was to see the local history, culture etc and by far this trip had the ... Read More
We are just about done with the cruise in 2 days...we have done a lot of traveling and while the ship is very nice and food quality it high-the real purpose of the trip was to see the local history, culture etc and by far this trip had the worst excursions we have ever experienced. So I'm not going to focus on the ship or food but on the reason at least we came and that was to see the UK and Ireland. The tour guides are independent contractors with little or no training. They are not in touch with other buses or guides or the ship-so why does this matter...? On 3 trips we have lost or had passenger issues and the lack of coordination made the situation worse. THe information is very basis, little enthusiasm and nothing unique or special about the trips that is memorable. Simply pick a number, get on a bus with a guide and return back to the ship. By example we had bad weather in Scotland and had to tender in. Understandable but what is not is with cold winds, sheets of water-why we spent 3 hours driving around and 20 min at the castle (Edinburgh) - nothing could be seen or experienced and with no location for the bus folks got lost (which we help find in the blowing rain while we asked the bus to not move once it was found). The groups are not organized by speed, so you may have active folks with someone with walker, cane or other issues that really can not handle the roads, stairs etc-it reduced what can be seen and makes the trip also an issues for those less active as they are rushed to the point we had a number of falls. Yesterday in Liverpool it got windy for some reason the boat waited to as for a tug out of harbor-that delayed the exit by 6-7 hours so we missed our next stop of Cork (Blarney Castle etc) today...instead its another boring day a sea. The other ships got out but Regent was slow on the oversight and it cost everyone a key day in the trip. Our room-ended up being connected (inspite of what floor diagram showed) so every work, flushed toilet etc next door was part of the experience... We have another trip paid for to N. Europe on same Explorer in 2 months and trying to get our money back... If you cruise to enjoy the ship, food and drink you will be happy but if you cruise to be comfortable while you explore the world...you will be disappointed. Good luck-we will be shifting over to Crystal and others we have had better success with going forward. At this point I wish we had come over on our own or not taken the trip. One more item-speakers hugely boring...think of your most monotone prof in college.. and entertainment is essentially lounge band performances...yawn.... Read Less
Sail Date May 2017
The positive - Food was generally quite good. Specialty restaurants well above average. Rooms were slightly worn but spacious. Alaska post-tour Denali was well organized. The negative - Original bill (final payment before the trip) was ... Read More
The positive - Food was generally quite good. Specialty restaurants well above average. Rooms were slightly worn but spacious. Alaska post-tour Denali was well organized. The negative - Original bill (final payment before the trip) was incorrect. It required at least 10 calls to straighten out. Many people onboard had the same experience as I did with excursion services. Although we had paid and were confirmed for tours in advance, over and over those tour times were rescheduled coincide, forcing cancellation of many anticipated tours. While it is understandable for this to happen occasionally, the number of times it occurred and the number of people it involved led us to conclude that this was either done on purpose (to save Regent from paying for large numbers of people on the included tours) or the excursion staff is totally incompetent. Each day we were promised our refund for the extra charge tour we had booked that needed to be canceled would be credited that day. We were forced to waste endless time daily telling them it had not been received and requesting it again. We finally received it on the last day. We did not receive the $100 shipboard credit we had been promised. We were forced to call Regent booking and finally received it the last day. We had paid for transportation to the ship only to find our names were not on the list. When booking, we were promised free wifi for one account. That was not to be. While there were some good things about the ship, I could not recommend it, and I would not return to Regent. Read Less
Sail Date May 2017
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. ... Read More
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. We are a silver member and did not receive one ship credit which I found a little discouraging to begin with. Regarding our voyage we booked all our excursions which 4 of them we could not enjoy due to cancellations. I know that weather was a factor however Regent should take into consideration when offering these excursions. Also by the time we found out about the cancellation it was to late to book another tour which caused us to be on the ship more than we would have liked. We had paid extra for these excursions and as of yet we have not seen them credited to our account which we where told that they would go back on our credit card. . In addition due to bad weather and winds we could not dock at Victoria which we had paid for another excursion and therefore it was not attainable instead all we did was spend another 2 days on the ship circling an island and weathering the seas. I realize this was a safety decision and the captain did inform us this mainly due to the fact of it might cause delay in getting out that evening and to our final destination into Vancouver to disembark to make our flights. It just seemed like the circling around the unknown Island about 8 times waiting for the next day to dock, then missing our flight, paying extra to get out of Canada, was a total kick in the teeth. However we still missed our flights that I had booked through Regent because of getting late to the dock and transfer to the airport by Regent as well. Due to missing our flight it cost us a additional $385.00 for a same day change fee which we where not expecting. With all this in mind I am going to think twice about booking another cruise with Regent and recommending to friends and family. Read Less
Sail Date May 2017
My spouse and I usually book with Celebrity in their Penthouse Suite. In 2016, our May 2017 Celebrity Equinox Film cruise was cancelled and the Celebrity Equinox was repositioned to the Caribbeans. We wanted a Mediterranean cruise with ... Read More
My spouse and I usually book with Celebrity in their Penthouse Suite. In 2016, our May 2017 Celebrity Equinox Film cruise was cancelled and the Celebrity Equinox was repositioned to the Caribbeans. We wanted a Mediterranean cruise with embarkation and disembarkation in Barcelona because in May 2016, we took the Celebrity Equinox Film cruise in the penthouse suite with a pre-cruise stay at the Barcelona Majestic penthouse and had a wonderful time and awesome experience. Our travel agent recommended Regent. She explained Regent was a level above Celebrity and the Regent Explorer Itinerary met our "Barcelona" requirement. We booked the Grand Suite (GS level) because of the included amenities including priority boarding. The cruise was "all inclusive". The hotel and business class air fare was included. Regent booked us at the Melia Hotel and we upgraded to a suite (over $1200). Since we had a hotel preference to the Majestic Hotel, I asked if we could stay at the Majestic for our pre-cruise hotel accommodations. I was told the Melia Hotel would be our pre-cruise accommodations. After departing our flight in Barcelona, we were met by a Regent representative. She said we needed to wait for the other couple who had been on our flight and was also staying at the Melia Hotel. Several more passengers arrived and they were taken to various hotels including the Majestic Hotel. I questioned the Regent representative and she said the Majestic was one of their 4 hotels. When we arrived at the Melia Hotel, we checked in with the Regent "desk". We were given a 12:00 pm transfer to the port. Because we had priority boarding and we would be able to enter our suite at 12:00 pm, I asked if we could have the earlier transfer time to arrive at the ship by 12:00 pm. I was told "no". I asked why and was told the cruise guests who had arrived in Barcelona before us received the earlier transfers. I further questioned them and said why would they have the earlier transfer time when they could not check into their suite until 2:30 pm (remember we had the 12:00 pm priority into our suite). They said the transfer bus was full for the earlier transfer time. We then went to our room. Upon entering our room, there was a foul odor throughout. I telephoned the front desk and they sent someone to the room to turn on the air conditioner. The odor was so bad, I started to get nauseated. I then went down to the front desk and asked for another room. We were given the exact room one floor down. It, too, had a bad smell, though not as bad as the first room. I must add while awaiting the elevator the Regent "desk" manager came to me and said we could have the earlier transfer time. I was quite surprised since we had been told there was no room on the earlier transfer bus. The next morning, we boarded the earlier transfer bus that was half full. Yes, I did say it was half full. Remember originally we could not get the earlier transfer because it was "full". We arrived at the port to go through security and check in. On Celebrity when we arrive at the check in counter, we are then greeted by the "suite concierge" and escorted to Michael's Club (the private lounge for suite guest) to await our butler who then escorts us to our suite. Not on Regent, though we did have a butler. The ship is exquisite. The suite is beautiful. My only problem is for a suite of that size, there is a small closet. In addition the drawers in the closet are blocked by the door, therefore you must keep the door closed to access the additional drawers. The bathroom is quite small compared to Celebrity (the cost factor is almost twice the Celebrity cost for a Celebrity penthouse suite). In addition, you either must pay for laundry service or wash and iron your own clothes (there is a launderette). The laundry is included on Celebrity. I believe with a GS suite, laundry services should be included. There are three specially restaurants. A steakhouse, a French, and an Asian fusion. The food is good, but "nothing to write home about". They are included in the cost. Now, you're probably thinking, on Celebrity you must pay an additional cost for their specialty restaurants. That is true, however when you book a Royal or Penthouse suite, all restaurants are included. In fact, ALL suite guest have their own intimate restaurant. The food is excellent and so is the service. Now for the Regent shows. Absolutely below average. Again for the cruise cost, the entertainment should be top rate. This is not the case. We attended the first performance and thought if this is an indication of the production entertainment, we will not attend. The excursions are also included in the cruise cost, however they are only fair. The guides are fair and you are hauled along in big buses. I had directly booked three private excursions with tour companies in Malta, Sicily and Marseilles and they were terrific compared to Regent's excursions. On our private excursions, their was only my spouse and I or another couple. In fact, towards the end of the cruise, many cruise guest were cancelling their Regent sponsored tours. The highlight and most memorable part of our cruise was Ronnie, our butler, who treated us like royalty. He was awesome. He would inquire whether we were eating in the restaurants and if we were not, he would bring a menu and take our order and bring our meals to us. He even had the kitchen bake oatmeal raisin cookies when I told him of a bad experience I had had when I ordered the cookies through room service. On our last day, while at dinner, Ronnie packed all of my clothes. He had a sense of humor and made us feel quite at home in our suite. For the cost of the cruise, it is not worth it. Some guests enjoy the smaller occupancy (750), however though Celebrity is a larger occupancy ship, it feels very small and intimate. The service is the best. Now, I know I am to review Regent Explorer, however I must comment on an experience we had on our last Celebrity cruise. It was Valentine's Day and I asked our butler if he could organize a Valentine's night cocktail party for some of the guests we had met. George, our butler agreed. Upon our entrance into our suite, George had the table covered with a white tablecloth and rose peddles around the table. In addition he made a heart with the rose peddles in the center of the table. He had made appetizers and had the beverages chilled. He arranged for the orchestra pianist to play for several hours during our party. Though his work stop time was 10:30 pm, he stayed with us and served us. Needless to say we have six cruises booked with Celebrity through April, 2019. I'm sorry to say we will not book another Regent tour. I must give a poor service due to pre-cruise hotel accommodations and overall experience. Read Less
Sail Date May 2017
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you ... Read More
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to serve the customers. They just do they job to earn minimum wage. 2. Onshore excursion were not all FREE. The more interesting ones are at least $199 or more per person. They also cancelled the activities several times, even right after we are on board, making it hard to re-book. It also caused long lines at the service desk, and long waiting time before activities are confirmed. Also, there were several activities (in Cuba) that they failed to list age restrictions. We were told one night right at the check-in that my 15 year old was "too young" for the activities we already have tickets and book 2 months ago. They are so disorganized!!! 3. At end of the cruise, they promise to credit my balance back to my credit card. It hasn't happened yet after two months. 4. I do have to say most staff on the cruise ship were friendly, but some are very GREEN. You can tell they were just newly hired and not up to the tasks, and not trained well. 5. Mariner was an old fleet and the cabin are tiresome looking and furnishing are outdated. 6. Service at their specialty restaurant and PrimeRose are soooo slow! Dinner always takes more than 2 hours to finish. Read Less
Sail Date April 2017
Booked this cruise with our travel agent on its inaugural Barcelona to Venice Regent 25th anniversary cruise in April, as we both had birthdays that month. The ship was great, our room was great, the staff was great except for restaurant ... Read More
Booked this cruise with our travel agent on its inaugural Barcelona to Venice Regent 25th anniversary cruise in April, as we both had birthdays that month. The ship was great, our room was great, the staff was great except for restaurant management. My travel companion is gluten intolerant which was noted when we booked but through the lack of knowledge and incompetence of restaurant management, she ate something that was not gluten free which resulting in her having to spend two days of this expensive cruise sick in bed. Even after this incident and after meeting with management, they basically could not agree on what was available for someone with gluten intolerance. We would be told that a gluten free option was available at breakfast, but when it was asked for, restaurant staff said it was not and this how the whole ten days went and even worse, many promises made by management went unfulfilled. When we went to dinner at their upgraded Pacific Rim restaurant after my companion recovered, we were told by management that the head chef would meet us at our table to prepare a special gluten free meal for her, but when we got there, we got a menu with ball point pen checks next what she could have. So much for meeting the chef, but that is how the whole cruise went. To make matter worse, we paid extra for an ungraded 10 hour tour of Rome with a guide that dumped us at Trevi Fountain with map with circles around historic place in the area and told that we were on our own, a drive by a block away from the coliseum without even a photo opportunity and on two different occasions our guide lost people which resulted in 30 to 40 minute delays as went out to search. The guide was totally incompetent and the tour was not worth a dime of our money. It seems that when things start to go wrong, everything goes wrong. We were locked out of our suite twice when the electronic lock failed and at the end of the cruise Regent management managed to lose our luggage for 20 minutes between the bus and the air port terminal, but those are just the highlights of this expensive disappointing cruise and at that point all we wanted to do was go home. We have cruise with both Viking and Winds Star and the cruises were fabulous with absolutely zero problem, but on Regent it was a comedy of errors. Regent is definitely off our list.......... Read Less
Sail Date April 2017
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted ... Read More
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted in the Regent Brochure, you may find yourself greatly disappointed. Protect Your Health! – “The Cruise Crud”, as some of my fellow passengers called it, was making its way around the ship. Not as nasty as the Noro virus, but not fun. Stuffy head, watery eyes, chest congestion and a nagging cough. You could hear people coughing all over the ship. Once you heard the cough, you knew someone was sick. At our dinner table one night, 4 of the 8 people were sick. One gentlemen left in the middle of dinner to go back to his cabin. We saw examples of unsanitary behavior on the Mariner. The two most striking incidents included a Manager at the Pool Café taking plates of cookies and rearranging the cookies with his bare hands (after he was just moving tables and chairs) and a server dropping silverware on the floor, picking it up and putting it back into service. We were very concerned about our health aboard the Mariner. Luxury Accommodations? Based on Regent Brochure, we expected our cabin to be on par with a room at the Ritz Carlton. However, our cabin was dated, there were paint drops on the drawers, scratches on the TV, holes in the sheer curtains, a hole in the curtain linings and grease stains on the sofa (See attached photos). So if you are expecting luxury accommodations aboard the Mariner, you may be disappointed. Fine Wine? The Regent brochure touts “…fine wine”. Fine wine is definitely onboard, but it won’t be served to you - unless you are willing to pay extra for it. Maybe it’s just me, but after I spend $20,000 on a cruise I expect a somewhat decent glass of wine without paying extra for it. What you actually get on the Mariner is the illusion of fine wine. Your table is set with Riedel crystal wine glasses, the Sommelier approaches you with the silver tastevin hanging from his neck, he presents the bottle to you for inspection, he offers you a taste for your approval, then carefully pours the precious nectar into your glass. The dirty little secret is that the wine he’s pouring is a $6.50 bottle of Backhouse Pinot Noir! The wines are changed frequently, there is no printed wine list for the wines they pour and the Wine Stewards don’t like to talk about the wine served. One passenger told me that he photographed the labels of every wine he was served (22 bottles) and looked them up online. The most expensive wine was $14.99 with most wines averaging about $10 retail. The cheapest wine I was served was La Terre Cabernet, which can be found for as little as $4.92. Shame on you Regent. Food – Everyone talks about the food, so I’ll be brief. At La Veranda (Buffet Breakfast & Lunch) the food is mediocre and service is worse. As one fellow passenger told me “get a lot of different things and eat what’s least offensive”. I don’t think he meant to be that harsh, but you get the idea. Service at La Veranda is poor. It’s often difficult to get your water, coffee or drinks refilled or silverware replaced. Not once did anyone ever ask us if we were enjoying our meal or if we needed anything. The Managers just seem to stand around talking to each other. If you want something, you need to be aggressive and flag someone down and ask for it. We also heard one of the wait staff making derogatory comments about some of the passengers which is just unacceptable. Regent’s “commitment to excellence” is notably missing at La Veranda. Service – First let me say that we received some outstanding service from some very dedicated and highly trained staff. I’d say we received outstanding service 25% of the time. We received very good/good service 25% of the time and average/below average service 50% of the time (with an emphasis on below average). Most of the staff work extremely hard, but that doesn’t always translate to outstanding service. Something appears to be lacking in terms of training and staff management. You’ll find luxury only in the pages of the Regent Brochure, we certainly did not find it on the Mariner. Don’t be fooled by the marketing hype. Of the 20 cruises we have taken, Regent ranks as the worst. Read Less
Sail Date March 2017
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We ... Read More
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We decided to try Regent as they had an itinerary that was attractive and we wanted to see how they compared. We liked the all-inclusive fee structure with business class air. Well the business class was only on the international flight and not the other 5 flights we needed to get to Rio from our house and back. What were the issues? 1- The service they used to transfer us from the airport to the hotel (we had one night in Rio before the cruise) was a disaster. They gather about 10 us from the United flight and said they were waiting for some additional people. We waited about 30 minute more and we were all getting anxious to leave. No more passengers came so they told us to proceed to the bus. Well out the door we went into a very hot and humid curb side and NO bus. We waited about 10 more minutes and a rundown very small bus arrived. Finally we would get some relief from the heat. No we didn’t as the bus air-conditioning was on but it was cooler outside the bus then inside. Everyone opened the windows. Not a good way to get the first taste of Regent. I know that better busses were available as the bus that took us from the hotel to the ship was fine. My grade F-. 2- The main dining room, Compass Rose, had the worst service on any ship that we have used. In the 21 day cruise I had to ask for more water every meal except for 2. The salt and pepper shakers both contained salt (one was labeled pepper) three times and once the adjoining table had the same issue. One time they gave us only 3 menus for the four of us. After 5 minutes we had to ask for another. We once finished our first course and they had not asked us if we wanted wine. We had to ask for it. The servers in this main dining room were both under staffed and not trained. Service for the most part was slow. I know this sounds like nit picking but when this happens meal after meal it is annoying. On no other cruise have we had such consistently poor service. Grade, D. 3- One morning at 7am they were making announcements in the public areas for 1 hour. Now you were not supposed to hear this in your room but it did wake me up and was very annoying. Our room was 834 and not that close to any public areas. Another F. 4- The lecture for the most part was just one person. I am use to a variety of lectures and various topics. Give them a C based on variety. What did I like? 1- The shower was the best of any ship. Regent has started to convert their shower tub arraignment into just a shower. We had one of the converted cabins. Shower an A+. 2- The butler and room attendants were very good and friendly. I’d give them an A. Will we travel on Regent again? Probably not. Read Less
Sail Date March 2017
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have ... Read More
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have someone take your order (not even going to mention the time it took for food to arrive). Food was ok. but not Great. Some items tended to end during the buffet lunch and breakfast and not get refilled (had to ask more than once if there was anymore of this or that available to have it replaced). Complained about this issues with the General Manager personally and didn't get any kind of feedback. Also, horrible pre-cruise experience in my country, their office have an extremely unpolite and unhelpful team . Their website doesn't work for specialty restaurants or shore excursion reservation. Had to do everything through the travel agent which was a hassle. The gym is very small and they don't enforce the maximum time for the aerobics. It was always crowded and it always had a long wait to use treadmill or bicycle. All in all I don't recommend it.. Read Less
Sail Date March 2017
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a ... Read More
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a security guard who unlocked the door and we carted our luggage to the ships reception area. The ship had been notified every 10 minutes regarding our late arrival but offered zero assistance. Once on the ship, our luggage was transported to our stateroom. We never were shown the usual emergency procedures which I believe is law. All food was frozen- this includes orange juice, to fresh fruit and meats. Fish was frozen. Had 3 meals in the Compass Rose (main dining room) for breakfast, lunch, and dinner- total unorganization. Never made it to the Asian restaurant after hearing negative comments regarding the food. Had dinner in the French restaurant- just OK. Prime 7 (steak restaurant) was good as was the cafeteria which at night became the Italian restaurant. The staff was very friendly but again, needed proper training which lacked. The “free” excursions were a total waste. After signing up for the cruise with a 6 week timeframe, there were few excursions available. This is not shared until after one books the cruise. The Ports were a waste- never saw the cities since the docking locations were in industrial areas, or man made ports created by the ship line. In a 10 day cruise, there were 3 movies shown (also available in your stateroom,) a singer brought onboard, 4 stage productions using the singers and dancers. For a 6 star ship, the entertainment was nothing special. Considering all of the negatives that we experienced, we went to the General Manager Michael to share our experiences. His retort to me was “What would you like me to do for you?” This clown would have been better off as a comedy act than a General Manager of a ship! All in all, Regent should become a Carnival ship instead of what is called a 6 star ship. Carnival owns them- STAY AWAY! Read Less
Sail Date March 2017
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke ... Read More
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke with lunch...never came. Order juice at breakfast...never came. Order a salad for dinner...get someone else's salad and have it wisked away after 5 minutes...oopps! hope you did not sneeze in it before we took it to the other table. The entertainment was mediocre except for the comedian. The dancing was very suggestive and cheap and a little embarrassing to watch with your wife. Watching soft porn? Could not understand the captain's announcements. The excursions were not really that great unless you were interested in looking at old sugar plantations endlessly. The islands are very full of litter. Unemployment is high and poverty is seen everywhere. We will choose another cruise route and itinerary next time. The weather was great. but good luck getting a chair on the pool deck as they could not possibly seat the hundreds of guests who wanted to be there. save a seat the first day and claim it for the whole cruise like everyone else or don't even try to get one later. they let people save the chairs all day even when they are not using them. on a good note...the ship decor is outstanding. Read Less
Sail Date February 2017
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had ... Read More
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had visited all of the ports previously and were not interested in taking any of the free excursions (bus rides). In fact we did not even get off the ship in St. Barts as we felt this Island to be a total rip off. The Service in all of the restaurants was substandard with many of the Ukrainian staff unfamiliar on how to serve and clear. On our first night we ate in Prime 7, the steak house. I wanted to order the Dover Sole and asked the server if he could filet same and remove the bones. His reply, " I don't know how". I then ordered a steak and saved the Dover Sole for the next night in the main dining room, Compass Rose, where it was filleted properly. In the French restaurant I ordered the cheese course. The Ukrainian waitress cut off huge chunks of cheese from the Cheese Trolley, way too much, and then asked me if I wanted salt and pepper on my selection. The above are only two almost comical instances of the unprofessionalism of the serving staff. Service was hit or miss, depending on the luck of the draw as over sixty new untrained crew arrived the same day we departed Miami. Our Suite on deck 12 forward, 1206, was fine except for the wind noise which we heard on some nights when the seas were rough. Also, interior doors in the walk in closet and bathrooms would open and close by themselves. Our Butler was outstanding and couldn't do enough for us. One of the lecturers on Cuba gave us erroneous information on Meyer Lansky. I informed afterwards as I had first hand knowledge. Read Less
Sail Date February 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click