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6 Helpful Votes
Sail Date: March 2019
Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship. Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big ... Read More
Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship. Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big MISTAKE! Very little worked on this so called "Luxury Experience" . It is quite obvious that the "bean counters" at Regent have decided to squeeze every single dollar out of every single cruise and then let the customer "suffer" their decisions. The problems began with the so called "Free" Airfare. This is nothing more then a marketing ploy as the cruise fare is increased by $ 300 per couple if you decide to take their "Free" airfare. Regent's response, when questioned, it that if you do not take the "Free" Airfare they will credit $ 150 pp. So much for the "Free" Airfare!. We decided to upgrade our flight to LAX via First Class @ an upcharge of $ 699 pp. When we finally received our flight information we found that Regent had booked 4 Senior Citizens to fly out of Miami on a 6:30AM flight to Chicago! Yes... fly to Chicago in mid-winter! We would have to get up at 3 AM in the morning to try and catch that flight. Really! When we objected, our travel agent finally had Regent offer us a 9:30 flight from Miami to Orlando and then to LAX. Somewhat better but that "new" flight was @ a $350 per couple upcharge! We declined and made our own First Class flight to LAX. Regent included a one night stay at the" Beverly Wilshire" Hotel which was fine. After checking in we were told that Regent had a "Hospitality Suite" available for all information about the next days travel to the ship. The so called "Hospitality Suite" offered NOTHING in the way of either Food or drink! Not even a bottle of water! The Regent "representative" could answer none of our questions except to say that our luggage should be ready to be picked up at 7:30 AM and we should meet in a Hotel Ballroom @ 11:15 AM. The "free" included breakfast was not offered in the Hotel's restaurant but instead was a buffet-style "Holiday-Inn Express" type of breakfast. Shame on "Regent" for that! The buses to the ship did not even arrive until 1:30 in the afternoon! Regent"representative offered little information except to wait. Arriving at the pier involved another l o n g wait. Once on the ship we again had to wait even though our quarters were supposed to be ready at 1:30 PM. No apologies were offered for the delay! We heard through the grapevine that the ship was inspected by the Coast Guard that day and experienced some "difficulties". In addition, many of the crew's contracts had expired and they were leaving and a new crew had come onboard. Many of the "new" crew were in-experienced and it showed. They just did not know what to do. Breakfast in "Compass Rose" took close to a hour and 45 minutes. Two years ago at breakfast, you were immediately served juice and coffee/tea and a server came right offer and offered Muffins/Pastries. Now, we waited and waited and waited. Finally, we were served Coffee/Tea and then waited some more to juice. The server offering pastries/muffins made only a single pass at the table and did not return. Each morning we had to ask our server what the Breakfast "special" was. They either did not know or were instructed not to offer that information. Orders are transcribed via Tablets and mistakes (missing orders) were common. Coffee refills had to be requested. An order of Smoked Salmon and a Bagel resulted in being presented with a single small scoop of cream cheese. You had to request more cream cheese or ask for a triple serving of it when ordering. Head Waiters tried very very hard but were totally overcome3 by problems/issues with the kitchen and the inexperienced staff! Breakfast service at "Compass Rose" was overall a failure! Our quarters were excellent as was our Butler and Steward! Kudo's to them! Dinner at "Compass Rose" matched that of Breakfast except the food quality overall was fair at best. We dined 5 nights at the "Pacific Rim" Restaurant and overall both the food and service was excellent. The steakhouse. "Prime" featured quality food and excellent service also. As to the French "Chartruese"... forgetabout it! Poor food and even worse execution. Service was even worse as demonstrated by our request for Onion Soup. Both "Chartruese" and "Prime" share a kitchen with two separate lines working. Onion Soup is offered at "Prime". Two of use requested Onion soup at "Chartruese" and were told NO!!!. No exceptions..!! Way to go Regent! We never went back to "Chartruese" with their poor food. As to the cutbacks- portion sizes have been cut back... obvious to us was the fact that previously when ice cream was ordered as a desert, you received 3 scoops plus a cigar shaped cookie (a "Pirouette"". Now, only 2 scoops and no cookie! Cost savings are now the norm and not the exception as to both the quality and quantity of the food. An example of the cost cutting is the fact that on one night dinner was ONLY served on the pool deck as a buffet. ALL other Restaurants were closed so either eat at the buffet or order room service. There is little question that this "move" by Regent saves them money overall. At dinner, I like to be served and help myself to a buffet. Overall, the crew is very very nice and helpful. However, here again, Regent drops the ball. One night a notice was placed on our bed that "Painting and Varnishing" of our deck were take place the next day. We returned to our room and noted one crewman was entering our cabin with a paint bucket/varnish materials. We followed him in and noted another crewman working on our deck and they finished shortly afterwards. However, they had left the doors leading to the deck open, so our quarters were both hot and humid as well as smelling from the paint/varnish. I called to complain and was told it would not happen again. Two days later, in the late afternoon, my wife was napping, and I was shaving. Our curtains were open and I then noted a crewman on our deck, varnishing. I chased him away and again complained that our privacy had been compromised. I received an apology again but clearly this is no way to treat a passenger. I do not expect perfection in an imperfect world. However, if I am paying top dollar for a cruise experience, ( over $ 30,000 in this case) , I do expect more then we received from "Regent" on this cruise. In speaking to other repeat "Regent" passengers on this cruise, I found my experiences not to be that unusual. The conclusion reached appeared to that "Regent" has changed... sadly, not for the better... Read Less
17 Helpful Votes
Sail Date: March 2019
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
14 Helpful Votes
Sail Date: March 2019
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, ... Read More
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, the ship is very old....definitely at the end of its life in spite of a major refurbishment just three years ago. There is a musty/moldy smell in many areas of the ship (my wife is highly allergic to mold), and there are many signs of aging, including malfunctioning A/C in many of the cabins. Service was mostly perfunctory, at best. This may be, in part, due to the fact that this was a segment of their "World Cruise" (nearly half the ship as on for over 130 days), so non-World Cruisers were definitely second-class citizens. The staff would fawn over the World Travelers, but, other than our stewardess, no one seemed to know our names. Communication was extremely poor. The cruise director, Jamie, seemed to be mostly MIA. He was even absent for the opening meeting with all new guests...just a voice over the speaker. My experience on this ship has made me rethink ever cruising on Regent again. I don't know if was this ship, or whether Regent is in decline. Read Less
5 Helpful Votes
Sail Date: February 2019
The navigator Sydney to Hong Kong 24 days. Expensive fr mediocrity...here’s what happened. Rusty pipes pumping orange water. Washing machines leave a rusty film on clothes. My wife got contact dermatitis.. the suite is small. The ... Read More
The navigator Sydney to Hong Kong 24 days. Expensive fr mediocrity...here’s what happened. Rusty pipes pumping orange water. Washing machines leave a rusty film on clothes. My wife got contact dermatitis.. the suite is small. The shower smalles I have ever seen. The casino is small and temp 86.4 F because the outdated slots pump heat better than a fireplace. I The issue is that the corporate office does not let ship staff make any decisions, they simply tell us what we want. Should listen to customers. Food was ok, and the staff was extremely cordial. So this old Russian icebreaker is a small ship. We had 380 passengers. After dinner, nothing to do until one show at 9:30. Did not have America’s best selling single Amalthea, Glen Livet..pitiful. Lectures were not looking cation specific, mostly about Roman times etc. I strongly recommend you not get fleeced with high cost, we pai about 60K including air. I would never step on this ship. It is a true bait and switch.. Pass on this loser masquerading as a luxury 6 star. What a joke. Get this, they block early morning walkers and people are walking in circles around the pool until the sun comes up. Corporate thinks it is dangerous. BTW, fitness joint opens doors at 7:30.,pretty good, when open. Read Less
3 Helpful Votes
Sail Date: December 2018
We were on the Regent Seven Seas Voyager for the 10-day Western Caribbean including Cuba. This was our first cruise with Regent and will likely be our last. We wanted to try out Regent (along with other upscale/luxury cruise lines) ... Read More
We were on the Regent Seven Seas Voyager for the 10-day Western Caribbean including Cuba. This was our first cruise with Regent and will likely be our last. We wanted to try out Regent (along with other upscale/luxury cruise lines) after cruising with many others. This was our 49th cruise overall. We have cruised on Seabourn several times and most of my comparisons are with Seabourn, since they are both comparably priced and target the high-end luxury cruising market. There were differences between Regent and Seabourn. Most significantly, you get “free” shore excursions included with Regent, while you pay for them separately on Seabourn. We have also sailed on Viking Ocean, where the shore excursions were included. However, on Viking Ocean, the “free” included shore excursions were very limited, usually a 2-3 hour bus tour. Regent had many more free/included excursions in each port. However, these “free” shore excursions are clearly part of the fare. You pay for them in advance. At our port of call in Cozumel, we were to tender in (which doesn’t make sense in the first place, since there is plenty of dock space for up to 8 ships and we are a luxury ship—you would think they would pay for the dock space). But due to “high swells” when we arrived (we didn’t see any—no whitecaps, no swells and I have pictures to prove it), the Captain decided to skip the port. We were scheduled to do the Dolphin Swim & Ride, which would normally be a $129/pp shore excursion. If we were on Seabourn and had scheduled that shore excursion, then the ship canceled the port call, we would be refunded that money. Not so on Regent, since it is “free” with your cruise fare. Well, yes, it is “free” but you definitely pay for it as part of your cruise fare. No compensation, nothing. So Regent makes money by skipping a port (vs. other cruise lines that lose money by skipping a port, since they have to refund all shore excursions). So Regent is financially incented to skip a port. Not to mention that there were 8 other cruise ships in Cozumel and we were the odd one out. So why we were tendering in the first place? I have no idea. Cozumel is an island without a protected harbor. Yet plenty of dock space. So Regent was apparently too cheap to pay for the dock space (even when they decided they could not tender), which is unfortunate. The average age onboard is probably 70-75 years old, which might explain why they decided not to tender in Cozumel. A bunch of old people might have difficulty tendering if the seas had swells, so let’s skip the port and save a boatload of money. Easy decision for the Captain. Bad decision for the passengers who wanted to go ashore. The shore excursions, in general, were poorly managed and not at all what was advertised. You would think for a cruise line where virtually everyone is taking your shore excursion, you would have the shore excursions part down pat. Not so. For example, the times in almost every port were highly variable, with start times and end times varying by as much as an hour from what was originally published. And, due to the high number of guests participating in the shore excursions, the wait times were often excruciating. We once waited over an hour and a half in the theater for our shore excursion to start. Also, what is published for the shore excursion is often not what you actually get. One example was a “Farm to Table Experience” where we were supposed to make a stop at a well-known Havana restaurant, then visit two of the farms that supply the restaurant, then back to the restaurant for lunch. A total of 4 stops. Instead, we skipped the restaurant altogether and went to a pig farm that supplied the restaurant, then had lunch on picnic tables there. Not the farm to table restaurant experience that we signed up for. But because it was “free” there was no compensation nor refund. Very disorganized and very poorly managed, which was surprising. We thought the shore excursions would be top-notch. They were not. On the plus side for the ship, the Constellation Theater was quite nice for a ship this size. Much larger and nicer compared to the show lounge on Seabourn. It is two levels and good sight lines throughout the theater. The production show cast was new for our sailing, yet they were quite good in the choreography and dancing category. The male vocalists lacked power and one in particular (Elliott) was consistently off key (he has forever ruined “Roxanne” for me), but the female vocalists were better. A disappointment is that the opening night “entertainment” was the port lecturer. Many people in the audience either left or fell asleep. Other than the production show cast, which did 4 shows, there were only two other entertainers onboard (a singer and a magician), who each did 2 shows. A prior cruise director filled in (very nicely) for another show when one of the performers could not make it due to the ship skipping Cozumel. The Compass Rose restaurant (main dining) was a general disappointment. Seabourn offers a very relaxed and elegant dining experience. We expected it to be similar on Regent, but not so. The waiters have 24 people to attend and apparently there is no 1:1 assigned assistant waiter, so they are constantly running. Therefore, any special requests were often ignored or simply forgotten. They were simply stretched too thin to provide high quality service. The food was good, although not as good as Seabourn (or Oceania or Viking Ocean or even Windstar for that matter). The buffet was poor, not even as good as we have seen on mid-tier lines like Princess, Royal Caribbean and Celebrity. We were surprised by the lack of quality of ingredients in the food preparation. We expected top shelf, like what we have seen on Seabourn. That was not the case. An example was serving Atlantic farm-raised salmon. We would have expected Pacific wild-caught salmon. Yes, it is more expensive, but this is a luxury line and we expected upscale dishes. It was very hit-and-miss. On the plus side, the cheese plates for dessert were generally good quality cheeses, consistent with what we have seen on Seabourn. But the other dishes were generally closer to what you would expect from a mainstream cruise line rather than upscale. The pool deck area is nice with terrycloth coverings on the loungers. They also have a decent-sized gym which was typically not very busy. Most of the older people were laying on the loungers out on the deck instead of exercising in the gym. The sea days were severely lacking in scheduled activities. Probably the best comparison point would be with Oceania (Regent’s sister company), where Regent was consistently underperforming Oceania. On Oceania, there were activities going on all over the ship throughout the sea days. Not on Regent. Again, an older, more sedate crowd. So maybe being 50-somethings left us wanting more. But we expected at least what we had seen on Oceania. That wasn’t the case. No sports other than “unhosted” meeting of players. I went to two of these and I was the only one who showed up. Eventually I convinced my wife to try out the different sports available around the ship (all of which were otherwise vacant), such as ping pong, bocce ball, croquet, shuffleboard, putting, etc. The ship itself is old and showing its age. During our 10 days, we had a problem with the entry door to our cabin (where the latch would not securely lock due to warping of the door), our safe (failed twice during the cruise requiring hard resets from security) and the hose in our shower started leaking, requiring replacement. Stuff is just getting old/dated/wearing out. There is visible rust on the balcony railing. The common areas are dated and some hallways smelled musty. Perhaps this ship is due for dry dock soon and they are just letting things go until then. Our cabin was a good size cabin, similar to a comparable cabin on Seabourn, although Seabourn has much nicer bathrooms and bathroom amenities. Again, Seabourn seems to understand luxury, Regent apparently does not. Even very minor things like toilet paper, on Regent it was the lowest quality, very thin, etc. Small thing, but a luxury hotel would know and understand the difference. As does Seabourn. Regent provides one free Internet login per cabin, which is better than Seabourn (where you have to pay for Internet unless you are in one of the larger suites). It is a little awkward to only have one login, since only one person can use it at a time, but this is definitely a plus over Seabourn. Like most cruise ships, onboard Internet is slow and spotty, so it didn’t always work. But since it was “free” you simply would try again later. And perhaps being free also impacted bandwidth, with all other guests accessing at the same time. Certain high bandwidth sites such as YouTube were restricted access. Both Regent and Seabourn offer free gratuities and free drinks. The quality of the wines offered on Seabourn is consistently better, usually $15-$20 bottles while on Regent they are usually $10-$12 bottles. On both cruise lines, you can pay additional to purchase more expensive wines. Both cruise lines also keep the minibar in your stateroom stocked throughout the cruise. The ship has a free launderette where you can wash and dry your clothes for free, which is nice for a longer cruise such as this. Same on Seabourn. Overall, the cruise line is not a 5-star luxury experience. It is not a Four Seasons nor Ritz Carlton experience. It’s not even a 4-star experience (Hilton, Hyatt). It is more aligned with a 3-star hotel experience such as Radisson, which is the original name of the cruise line (Radisson Seven Seas) or Marriott or Sheraton. Do not book Regent expecting a luxury cruise. It’s not. Read Less
Sail Date: October 2018
I’ve cruised many lines, including Princess, Celebrity, Windstar, Paul Gauguin, RCCL, HAL & Crystal. I had heard so many accolades regarding Regent, & I was determined to try them. It’s been 6 months since our cruise (there ... Read More
I’ve cruised many lines, including Princess, Celebrity, Windstar, Paul Gauguin, RCCL, HAL & Crystal. I had heard so many accolades regarding Regent, & I was determined to try them. It’s been 6 months since our cruise (there were 4 of us, in 2 cabins), but my disappointment has not waned & I cannot see myself attempting another Regent cruise - at their prices, they were far below my expectations & not worthy of a repeat. — The cabins were wonderful, comfortable, & our attendant was also wonderful. — The main dining room was too brightly lit & it ruined the ambiance of a gracious evening. One night they lost power for a short time in the brightest lights & people cheered; when the brights came back on, you could hear the grumbling disappointment. We asked for dimmer lighting, but I suppose we were one of the few because that did not happen. It was bright like a MacDonalds, no exaggeration. The food was very good, the wait staff rushed with service varying accordingly. We had some kind of VIPs on board & it was pretty angering to watch the multiple staff tripping on themselves to serve them - while we sat unattended waiting. — The 2 specialty restaurants were both disappointments, in food & in service. All 4 of us agreed, our meals were poor. We complained about the meals in the steak restaurant & they apologized profusely, asked us to give them another try ... why would we try again when we couldn’t even eat the steaks? — The drinks were poor & I sent back a few of them. I also had to start asking for doubles and/or extra shots because they skimped on the alcohol. Even the martini olives were small! That may sound petty, but I enjoy a well made martini with great olives - which was not to be had on this ship ... nor a decent Old Fashion, nor a decent Manhattan. The bar staff were polite, but not friendly & after 10 days on the ship not one of them acted like they had ever seen us before, even when we greeted them by name & tried to engage them. — Most of the tours were terrible. We paid $150 per person extra (as best I recall) for a tour in Boston to the Kennedy Library. We arrived at the library later than had been expected by the guide & our time in the library was very rushed - so I didn’t enjoy what I had been looking forward to. Our tours on Bermuda were both terrible - one was on a sailboat that was too small for all the passengers & many of us sat uncomfortably on deck. Many sat packed into the well. There was never a discussion of safety or life jackets & if I had not sailed before I imagine I would’ve been scaired sitting against the mast on a flat deck, cutting through windy seas. The other Bermuda tour was 7 people packed into an RV & a drive-about. We ended up in the 3rd row of seats, with 3 of us tucked in, which meant that 2 of us half-sat on the wheel wells & the one in the middle was a sardine. We left that tour at the first stop & were thrilled to be out of that RV. A very disappointing cruise, for many reasons. This was definitely not the “luxury” I had anticipated, was far less luxurious than many other ships I’ve been on, and was way, WAY overpriced for what we received. Read Less
17 Helpful Votes
Sail Date: July 2018
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a ... Read More
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a good deal of pitching and rolling in calm to moderate seas. Vibrations at the stern were noticeable even on the 10th deck. Some people in cabins at the rear portion of the ship demanded new cabins. The food was mediocre for the most part. The signature Prime steak restaurant had to recook a medium rare filet on two occasions. Surprisingly there was little local food and wine as we cruised Scandinavia and Europe. Wines were focused on primarily US wines and frequently ran out without resupply. The ship docked most of the time a significant distance from the actual place we were visiting. Long bus rides were the standard and cabs back and forth were extremely expensive. Tours were clearly not designed with the guest in mind but for the convenience of the cruise line. Many times tours were scheduled when venues or cities being visited were not open. the maddening thing was there was adequate time to run the same tour a few hours later in the day without impacting the scheduled departure times. Many times the "free time" did not occur due to the guide not managing the tour properly. 75% of the guides were substandard compared to other guides in Europe and on river cruises. It was a very expensive experience with such a negative result. Many people with hundreds of cruising days on Regent were complaining about the lack of quality on the cruise as compared to their other experiences. Read Less
51 Helpful Votes
Sail Date: June 2018
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment ... Read More
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less
60 Helpful Votes
Sail Date: June 2018
We are on a cruise from New York to Iceland and we picked the cruise for its destinations. The ship is old and is poorly maintained; lots of rust,scuff marks,stained carpets,faded wood on the decks.The vibration in the cabins is ... Read More
We are on a cruise from New York to Iceland and we picked the cruise for its destinations. The ship is old and is poorly maintained; lots of rust,scuff marks,stained carpets,faded wood on the decks.The vibration in the cabins is constant and unbelievable like sleeping on top of a freight train. The food is on par with Hometown buffet.Ar breakfast the hot foods were covered in grease.No fresh yogurt or berries.There are few choices for food on the ship with restrictive hours.The room service took forever and was poor quality. For dinner you are forced to dress up and go the main dining room so you don’t starve and you see fed like warm mediocre food. Most of the senior patrons don’t seem to mind or notice.We have been on about 29 cruises and this is by far the worst. There was bad weather last night and many cabins and hallways leaked and were inundated with water.Ernember this is an old ship. There is virtually no entertainment or enrichment programs and at the moment the pool and jacuzzi ms are drained with a full day at sea.The days entertainment choice a movie in the theater? The staff are very nice and well trained for the most part but they have very little to work with. I would stick with Silversea,Viking and Seabourn if you wish to experience a luxury cruise. Give these guys a miss unless you like bad food and old ships and a vibrating cabin where you can’t sleep. Read Less
56 Helpful Votes
Sail Date: May 2018
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer ... Read More
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer Suite category cabin was extremely comfortable. But that was the problem. It was all about appearances. That may be enough for some, and you would not be disappointed in terms of high end comfort. The library, lounges, restaurants were all very attractive. But then the service. Didn't even come close to matching the surroundings. I actually found some staff downright hostile. They seemed so unhappy so much of the time. Our butler was nowhere to be found the afternoon of embarkation and for the rest of the cruise it was like pulling teeth to get anything out of him. At one point he threw away newspapers I had set aside on our sofa (needed them for work) and he took it upon himself to throw them out when he brought in the newer newspapers then tried to blame it on the room steward who swore up and down that he never throws anything away if it's not in the garbage can, which I believe because when I did have things right next to the garbage can to throw out (they didn't fit in the can) he did not take them. The room steward seemed pleasant enough, but overworked and doing his work somewhat begrudgingly. They seemed really "cheap" about things. For example, a spare roll of toilet paper is usually kept in the bathrooms. They would never replenish this - even after we had to call for more tp and you could clearly see there were only a few sheets left on the existing roll. You would think once that happened they would be better about restocking. The last night, we needed to take tp out of one bathroom for another. Toiletries were never replenished, even when soap was down to a sliver. Service was quick and perfunctory. We had to ask multiple times for them to put the cushions back out on the deck chairs. I understand taking them in at night in inclement weather, but even when we were in port overnight with very pleasant weather, they would not put anything out and often we had to do ourselves. Not a big deal, but you would think at these prices they could make sure details like that were attended to. Also, with all it's beauty, the ship itself still seemed kind of odd. We are used to the creakiness when a ship is at sea. But this one made all kinds of weird noises at all different hours - especially at night. We did not get one decent night's sleep over the 12 days we were on board. Dining was okay, but varied widely from one venue to another. Anywhere from bad to pretty good. Never really good. Prime 7 and Pacific Rim were very disappointing. We get better steaks at our local diner, and the Asian food left us not feeling great and very thirsty all night long. Chartreuse was the only specialty restaurant we enjoyed and would return to. Compass Rose was decent with good service. The Pool Grill lunches were okay if you stuck to the salads, but the hot foods were pretty awful. Husband said it was the worst hamburger he ever had, and I could barely eat two bites of the chicken wings I ordered. Pizza was dull and flavorless. In Veranda, lunch was okay. Dinner (when it became an Italian restaurant) varied. Breakfast was not good at all if you wanted anything beyond eggs. On the plus side, we did not go hungry, but compared to other cruise ships we have been on, the pickings were slim and with very limited hours and availability. Servers for the large part seemed unhappy. Most did their jobs, but that's it - just did their jobs. Once in a while you would get someone with a smile and that was such an exciting moment due to the rarity. The ports and itinerary for this particular cruise were, for the large part, very good. That's why we picked this cruise (Lisbon, Porto, A Coruna, Bilbao, Bordeaux, L'Orient, St. Malo, Guernsey, Southampton). We did Lisbon on our own, but I heard from other passengers who did pre-cruise through Regent that there was a bit of a cattle car feel. We then felt that throughout the cruise with any excursions booked through Regent. They may be free (as part of "all inclusive"), but be warned. You get what you pay for. Generally speaking the Excursions staff was clueless. Not only were they uniformly not very nice, they knew little to nothing about the ports. On other cruise lines, we have gotten much more detailed port information, including maps, the night before and there is usually someone you can speak with on the ship who has some familiarity with the ports. With this we had to wait for a local representative to come on board the ship the "day of" before we could see any map or get any local iniformation. The excursions themselves were pretty mediocre. Every day we saw or heard stories of people getting left behind or "lost." You are sent out in groups way too big to get much out of anything. The tours were not all that informative and very poorly timed. There was a lot of wasted time, and when you were given any free time it was usually not in the center of things. Huge variations among guides depending on the luck of the draw with which bus you ended up on. Some people complained that they couldn't even understand their guides. In one port, even the guide was wondering who had arranged such a tour. We were left with nothing to do except have tea for an hour and a half in the middle of nowhere - at the expense of seeing the island. As compared to other cruise lines we have been on (Crystal, for example) or when doing independent touring, Regent appears to be scraping pretty close to bottom of the barrel in terms of what tour companies they are using. And you never once saw a Regent rep accompanying any of the tours to see how things were going, nor was there any effort to get feedback from passengers. Clearly they take a "hands over one's ears, hear no evil, see no evil" approach to things. Another big shortcoming was the quality of WiFi. No excuse in this day and age, especially on such a new ship, for it to be so erratic and unreliable. We have been on much older ships in the middle of nowhere with much better service. They have clearly skimped in this area and have no interest in serving their customers except for collecting the money for usage. Fortunately, the wifi plan was included with our stateroom, otherwise I would have been furious for spending so much and getting what we got. Can't really comment on the entertainment. Especially with living in NY, we go to see theater, music and other entertainment quite often, so don't really look for it on a cruise ship. Although on many cruises we have been on, they have had some fun and different offerings that we don't get to here in the city. Not on this cruise. Nothing was really to our taste and the little bit we did see and hear, was not particularly impressive. The one thing I will give them high marks for was the Enrichment lecturer - an instructor from NY. She was the only person we heard from throughout the entire cruise who had any insight about anything. She was smart and well spoken, and we enjoyed her lectures. Overall, it's tough that we were left feeling the way we did. Great ship, great cabin, great itinerary, but the service end of things made us feel really badly and makes us doubt we would try Regent again. Maybe they were very good once, but it seems that since NCL acquired them things have gone downhill. The ship may be fancier, but it's still Norwegian Cruise Lines - not one of our favorites. A cruise is about so much more than just your room and surroundings. And maybe it is just how this particular ship is managed, but there definitely appears to be a morale problem among employees. Even higher level officers. On just about every other cruise we have been (several of them over multiple brands), the officers are much more visible and there is more opportunity to interact with them. Here, there was no effort whatsoever. To us it seemed very obvious that they just want your money, they will make you comfortable enough, but then want you to leave them alone. I have felt much better treated on much less expensive cruise ships. In my opinion, you would be better off paying for the best cabin you can on a less luxurious ship but then getting much better service and being made to feel more special. When we have stayed in higher level suites on other ships, we have received true VIP service. Nothing of the sort here. Other than free newspapers and free wifi (that barely worked), there was nothing here that made us feel special. As I mentioned earlier, there was even a sort of hostility here. Heck. On our last morning I couldn't even get a cup of tea. We had ordered room service and they brought me a decaf tea bag. When the steward came to try to service our room 20 minutes before we were supposed to be out of it, I mentioned the tea bag to him and asked if he could get me a non decaf regular tea bag. He snatched it out of my hand and never came back. So would I recommend this line to others? Likely not. Or I would lay it out as is and leave it up to you to decide if it's worth it. I think with so many lines building so many new ships now, there are much better options. Even as one who loves luxury hotels, I would be willing to go just a little less luxurious on a ship for better service.The surroundings are just not worth the premium charged here and for the lack of quality in other areas. Read Less
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