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188 Regent Seven Seas Cruise Reviews

Here's how we would (and do) compare Regent to Oceania. The ship was lovely, our cabin was spacious, and the walk-in closet was more than sufficient. In addition, the service was very good, albeit not quite up to what we have come to ... Read More
Here's how we would (and do) compare Regent to Oceania. The ship was lovely, our cabin was spacious, and the walk-in closet was more than sufficient. In addition, the service was very good, albeit not quite up to what we have come to expect on Oceania. The showroom and shows were every bit as good as Oceania. The entertainment director, Andy, was the best we have ever had and we met some really nice couples, whom we hope to hear from in the not too distant future. Now, the reason we will not go back to Regent any time soon. The food was inconsistent, ranging from usually just OK to downright it had to be sent back, and even after that, the replacement was only 50% good, starting with two lamb chops ordered medium-rare. one of us had overly salted meals, mostly in the main dining room, one of which was almost inedible, but she did not send it back because she was eating very little. She found other meals too salty, as well. Finally, in our favorite restaurant, the Italian, where we did not need reservations and where we ate 4 times, the 4th time the meal surprisingly was almost incredibly over-cooked. It seems the only restaurant of the four (including the main dining room) that could cook meat as ordered was Prime 7, the steak restaurant. Read Less
Sail Date September 2019
This was our third cruise with Regent and the start of the recent television series in the UK on the ‘Explorer’ had put us in the mood for a luxurious break. We flew from LHR with BA which was fine, and our private transfer was ... Read More
This was our third cruise with Regent and the start of the recent television series in the UK on the ‘Explorer’ had put us in the mood for a luxurious break. We flew from LHR with BA which was fine, and our private transfer was waiting, all good. We were in a Concierge level suite so we had the free previous night’s accommodation included - and the ‘meet and greet’ at the hotel was well organised. While we could understand why Regent use the Divani Caravel Hotel from the point of view of the easy handling of a large number of cruise guests, 5 star it certainly wasn’t, particularly our room, which was small with old and scruffy furniture. The rooftop pool was good though, and you could see the Acropolis in the distance. Given Regent’s sales pitch, we would have expected a better hotel nearer the centre of the city. We were transferred to the ship by coach and the embarkation process was very quick, with helpful agents. Our suite was fine, very comfortable bed, everything worked - except the door to the balcony which we had to get an engineer to fix it so that my wife could open it – you would think the room steward might have spotted it first. Most of the staff were generally friendly and competent; the one exception were the barmen - they had clearly not seen the TV programme which says that ‘no’ is not an option. It’s a real first world problem, but if you want French dry rose wine to drink, to be offered Pino Grigio because the barman can’t be bothered to go and get the wine you want is not the way to go. Food in Compass Rose was excellent, and much better than we remember, but we can’t say the same for the buffet in Sette Mari. Keeping meat dishes hot seemed to be a problem, and flies dive-bombing the various cold dishes was quite common. The other new introduction for us was an evening barbecue on the deck in the middle of the cruise, and also a buffet on the last night. We were not impressed by either. We ate at both specialty restaurants, Chartreuse was really excellent, unfortunately Prime 7 was not and left a lot to be desired in all areas - decor (it’s so brown), very, very slow service and poor food quality. We had to ask several times to speak to the Maitre’D and his response when we managed to speak to him was poor. Even the table next to us hosted by the social host was suffering, she must have been very embarrassed - it needs a serious review. The ‘free’ tours we did were good, Istanbul particularly, though one or two of the stops did not really have much to offer. We saw some of the evening shows in the excellent theatre although content was standard cruise ship fare, but probably appropriate for the audience. The sea day was a disappointment, very few activities – you would think they could run another quiz at least. Our perception was that most of the passengers were Brits or Europeans, and the average age was 50/60. Talking with other guests it was clear that most of them restricted their cruising to the 6 Star lines, and that meant that they were less aware of some of the more ‘standard’ cruise lines suite offers – which in our view are better in many ways, particularly on facilities and service levels. We have been on over 70 cruises, on a variety of lines - Regent is not cheap, and in our view does not always deliver the 6 Star offer it should. Read Less
Sail Date August 2019
While we're relatively experienced cruisers (over 200 days on Silversea, 50 on Seabourn) this was only our second Regent trip. On the previous one, Seven Seas Navigator, we loved the relative informality and the quality of the ... Read More
While we're relatively experienced cruisers (over 200 days on Silversea, 50 on Seabourn) this was only our second Regent trip. On the previous one, Seven Seas Navigator, we loved the relative informality and the quality of the F&B, but were not too impressed by the ship, so were looking forward to experiencing the Seven Seas Voyager. Overall, this trip warranted a "Good" rating, and we generally enjoyed it. Embarkation was efficient and timely. The Cabin (Veranda on Deck 7 Midships) met our expectations for the category, although the veranda itself would have benefited from a good clean and repaint.The shore excursions were generally very good, the organisation of disembarkation for the excursions was excellent, and the quality of food and wines was also good to very good. Unfortunately, though, this trip was let down by staff attitude. This was not universal by any means, but too often we encountered a patronising attitude, which at times made us feel that we were being a nuisance. This was exemplified on our only visit to the Compass Rose, where the attitude of both the waiter (think plates being placed quite forcefully on the table, rolling eyes) and the wine waiter (who tried hard to convince us that a standard Valpolicella was the same as a Valpolicella Ripasso) were so poor that we did not return, choosing instead to dine at the alternative venues. Having said that, the staff in Chartreuse and Prime 7 - where we managed to dine several times - were very good indeed, as were Setti Mare. The Pool Grill staff were acceptable, but lacked the finesse expected on a Regent cruise. There also seemed to be frequent problems with the coffee machines at the Coffee Corner, which led to queues at the service counter. We were also very disappointed to find, on four separate days, that we'd been supplied with bath towels which were worn into holes and/or frayed. After the fourth occurrence, I mentioned this to the Reception staff, and in fairness it did not happen again. The point, however, is that with a company such as Regent which claims "luxury" status, it should not have happened at all. The "acid test" is whether we would take another Regent cruise, and the answer is yes, we would, given the right itinerary. However, there were unfortunately too many small negatives to make Regent our first choice. Read Less
Sail Date August 2019
We sailed from Amsterdam to New York. The ship was great. It is small which I liked but it would have been nice to have more public space with more comfortable chairs. The remodel they did in June was lovely but more focused on design ... Read More
We sailed from Amsterdam to New York. The ship was great. It is small which I liked but it would have been nice to have more public space with more comfortable chairs. The remodel they did in June was lovely but more focused on design instead of comfort. Our room was lovely and was in a great location. I LOVED the walk-in closet and bathroom. Room Service food service was EXCELLENT...always on time or early! Our Room Stewards were very good. The dining room was lovely and food was very good. Our itinerary was very good and the captain and crew were focused on our safety by skipping one port to avoid a storm. Most of the entertainment was very good. Some of the singers were "weak" but they sure gave it a lot of effort. Cruise Director Ray was a real showman and a wonderful entertainer with a fabulous voice! Piano man, Clive, was delightful. He should have been in a bigger lounge though. Free access to the Internet was GREAT! The daily schedule of activities was a bit repetitive...same activities every day. And you better get to the games at least 15 min early or they won't let you play! The people who ran the games were the singers and dancers. Some were great but most didn't like running the games and it showed. Most of the shore excursions were very good but we did not like waiting in the lounge for the tour tickets. This could have been handled much better. The enrichment lecturers on arctic animals and the history of the North Atlantic were interesting but there were no programs about any of the port destinations. All port info was on the website and there was no one on the ship to ask questions about the ports. And there was no info on the website that free shuttles would be available in the ports. This was disappointing. Our flights that Regent booked for us to Amsterdam were great and on time but when we arrived in Amsterdam, no one from Regent was there to meet us. We only had 4 hours to get to the ship and this was very unsettling to have no one there to take care of us. The phone numbers I had on our documents to call were in Florida and Belgium! After 1 1/2 hours and the help of the Airport Information Desk, we finally got a Regent agent to come see us and they informed us we were not on their list. I had them check if we were on the ship and thankfully, they said yes, but we would have to pay to get to the ship. We booked our flights thru Regent so transfers were included but they said NO. They got us an Uber and charged $200 to our room. We got on the ship by 4pm which was a bit late, but we made it as the ship sailed at 5pm. After contacting our travel agent and complaining to Destinations team, we did get a refund but no apology from Regent for not meeting us. Then halfway thru the trip, Destinations sent us a form to fill out about our flights home and true to form, they told us we had no transfers....they had been cancelled 4 months BEFORE we booked the cruise! Wouldn't you think they would have re-checked this after we had a problem arriving? But no. So after contacting our travel agent again and complaining to the Cruise Consultant, we were informed the next day that we did have transfers and we finally got a lame apology for being left at the airport (only 2 weeks after the fact!). And if that wasn't enough, the Destinations manager told us to de-book a shore excursion that required a 15 min walk to the tour boat because my husband needed a little extra time to walk the distance. No accommodation from them at all. I told them we would just work it out. In Nova Scotia, I went and talked to the local tour people on the dock and they were very kind and helped my husband get an early start on the walk to the tour boat. Thank God for the friendly and welcoming Canadians! We enjoyed the boat tour a lot but met another lady who had the same experience as we did, and her husband didn't take the tour. She kept saying he would have really enjoyed it if only the Destinations dept was more accommodating and kind. By the way, we were surprised when people in wheel chairs and people with crutches were on our tour! When we got off the ship in New York, our assigned bus driver did not know which airlines were at which terminals at La Guardia. Regent agents had to be called to get the info. Then when we got to the airport (which was torn up under construction), the driver could not find the way to the terminal that the majority of the passengers needed. After two trips around the airport, a man got on and told us we would all have to get off and take a shuttle bus to our terminal and we would have to "lug" our luggage with us! Needless to say, no one was happy and some of the passengers vehemently told the driver to "Find our Terminal" or get us a taxi! A policeman finally came and directed the driver to our terminal. So as you can see, just about everything the Destinations team organized was a disaster for us! Because of all the trouble we had with the Destinations team, we did not book another cruise on Regent as we had planned to do during the voyage. Their rudeness and lack of customer service and lousy organization really turned us off. Also we felt that the ship's staff really catered to returning passengers and the 12 of us who were on Regent for the first time were not a priority. We did like the all inclusiveness of the cruise so we will look for another cruise line (maybe Viking), who will hopefully have a Destinations Team that will be more organized, accommodating and friendly. Read Less
Sail Date August 2019
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite. The cabins were very nice ... Read More
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite. The cabins were very nice although the Grand Suite had A/C problems from the start and took repair on several occasions. This should have been repaired prior to boarding. All other staterooms were in good condition except for a bathroom door that needed repair. Lets talk about water. Yes water. Regent has decided to process their own bottled water with little information as to where the water is coming from other than to say they have a new filtration system. We preferred Evian water which they had but it was like pulling teeth to make sure it would be available. Many times we would wait 5 to 10 minutes for our waiter to locate and provide us our request which is unacceptable. Also our Butler made it clear that it was not readily available. Really, on a 6 star ship Evian is not available. Somehow throughout the cruise we were accommodated. They are pushing their new water claiming that it is more ecological for the environment. I guess Regent no longer recycles? Lets talk about the food. We have been on several other cruise lines some with the same rating as Regent and others with 5.5 Stars and their food is much superior to Regents. We dinned in the Steak house that apparently serves USDA Prime Beef. Trust me this is not Prime Beef unless the new definition is bring a chain saw with you to dinner. The veal is also very tough. There is no question in our minds that NCL is using their standard beef selection from their other lines on Regent. We dined their several times and the beef just does not add up to choice much less Prime. The main dinning room was just ok and most of the food is pre prepared, and when served shows dried out edges on the food, in some cases food was served cold. Breakfast, lacks any special flair and the pancakes on one day were literally inedible and the bacon was full of grease and clumped together. Typical cafeteria style food. Does this sound like a "6" star ship ? Lunch, was ok but again nothing special like other 5.5 and 6 star ships. They also had a grill outside near the pool that had no ventilation and you could eat their but then you needed to wash your clothes and take a shower as you smelled like you had been working as a short order cook. This is not an exaggeration by any means. With the cabin categories we had for the 9 people and Butler service you would think making dinner reservations would be easy. Think again. The ship is well maintained overall and pleasant. The captain did a 5 minute viewing of Hubbard Glacier as he did not plan ahead for the bad (fog) weather and their was a ship right behind ours that was on schedule for their viewing of the glacier. One of the main reasons for the cruise is the Glacier but somehow the Captain missed the memo. We cannot say this was a bad cruise but neither can we say it was a great cruise and by no means a "6" Star cruise. This is the problem when great cruise lines get bought up by larger more generic cruise lines. They try and integrate less with more and end up average. Read Less
Sail Date July 2019
I chose this cruise because of its itinerary. This was my first time on Regent. I usually do Princess. If you want to try Regent, start with another ship. The Navigator is old, small, has very little entertainment during the night or ... Read More
I chose this cruise because of its itinerary. This was my first time on Regent. I usually do Princess. If you want to try Regent, start with another ship. The Navigator is old, small, has very little entertainment during the night or day and the decor is average at best. One of my biggest problem with this cruise line is their costs to book your hotel and airport transfers. They pay for your first night before the cruise, but obviously it has been figured into the cost already. If you want to stay additional nights, I strongly suggest that you book it yourself. They charged $419 per person for the additional night. Our room only cost about $300 a night for double occupancy. So by booking with Regent, I paid over twice as much for that second night. I had my daughter with me on this trip and even though she was staying in our suite during the cruise, I had asked for an additional room for her before cruise. They put her in our room on the sofa bed and charged an additional $769 to do so. So now this extra night has cost me $1,607. Apparently, a third person in a suite does not get a free room the night before. I was encouraged by Regent agent to book the room through them because they could not guarantee both nights would be in the same room if I did not. I ended up paying for my daughter to have her own hotel room for both nights and Regent would not refund me the $769 because it was not done 30 days prior. I did not realize there was only one hotel room until I arrived in Dublin. Long story short - I would have saved a lot of money if I had personally just booked two rooms for two nights and skipped on their "free" one night of hotel. The airport transfers are no better. They have a private driver pick you up at airport which is very nice but they forgot to notice that my daughter was on a different flight and then never picked her up. She took a cab for $56. Regent charged us $113 times 3 for airport transfers. It did include a ride on a bus from the hotel to ship but still very pricey. The positive things about this cruise were the staff and the food. Everyone that assisted us on the ship were top notch. The food was the best I have had on a cruise ship. Their one specialty restaurant was excellent but we could only get one night's reservation on a 12 night cruise. All alcohol is included with your cruise and they serve excellent choices of liquor, wine and beer. The downside is people can over drink when it is basically free. The excursions were also included and they were satisfactory. We ended up paying for premium tours 3 times but there are plenty of free ones. Be sure and book those early on and do not wait till right before the ship departs. The good tours fill up fast. Read Less
Sail Date June 2019
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our ... Read More
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our expectations, with a few minor and two major disappointments. Despite the few problems, we found this cruise to be enjoyable and close to a luxury experience. This was our 13th cruise overall. Regent is known for including Business Class international air travel as a part of its packages. Their booking for us went well. The chosen air itinerary was efficient and our British Air flights were comfortable and well-serviced. The Pre-Cruise in London, purchased by two of us, was fair. We were housed in a very nice hotel with a good room, included and good breakfasts, and an incredible, central location (we could walk in 10 minutes to Buckingham Palace and to many of the major sites). The two tours we took were mixed. The London tour was fantastic while the second tour to the English countryside including Bath and the Cotswolds was disappointing and a waste of time (with way too much bus time). A second day in London seeing the sites we missed and perhaps visiting some museums would have been much more desirable. Our transfers to the hotel and to the ship on the third Pre-Cruise day went flawlessly. The Navigator is an old ship and it shows. But it is clean and extremely well-serviced. It met our expectations. The smaller ship, with under 500 passengers, was quiet and a nice change from the frenzy of larger ships. We never waited in line (even for the buffet; by the way, the buffet was the best ever in our travels). At the pool, the well-appointed chairs and lounges always had availability. From our perspective, smaller is definitely better than larger, though you sacrifice a larger diversity of amenities and entertainment options, aspects we did not miss. Service largely met expectations and was excellent. We felt pampered! In our cabin, the only disappointment was consistently low water pressure. However, the service provided by our cabin attendant and her assistant was superb. The room had a walk-in closet, large bathroom with a small shower and conventional tub. There was a sleeping area and a “living” area with a new large TV. The food was very good—not excellent though. Service in the main dining room (Compass Rose) and the Buffet was great. The two specialty restaurants, though, were disappointing. The Italian restaurant (where the buffet is converted into an evening venue) had marginal food and poor service. Our waiter ignored us, did not respond to requests and had an “attitude,” the only truly bad service while on board. The Prime 7 restaurant had adequate service, but food taste and quality were not up to par. We’ve had better specialty restaurant experiences on “main stream” carriers like Holland America, Celebrity, and, even (at times) Royal Caribbean. The 12-person entertainment troupe and band were excellent—as good as or better than on much larger ships. Bar service was truly excellent, with great offerings, superb bar attendants and bar tenders. Other entertainment offerings were okay. We found all to our liking, but the music at the piano bar and elsewhere was “outdated,” with a lot from the 1950s to 1970s, perhaps in keeping with an older clientele (we are in our 60s and thought we were on the younger side!). Our two major disappointments involved disembarkation and the included excursions. Disembarkation was completely botched. Regent arranged a 4 am departure from the ship to enable us to make a 7 am Aer Lingus connecting flight from Dublin to London. This was unavoidable. However, the roughly 30 people leaving at that time were taken to a bus and our luggage was already in the dark cargo hold below the bus. We were asked to identify our bags to ensure they were on the bus. It was still nighttime. It was 4 am! There was no light other than from the bus. Bags sat randomly all across the hold (maybe 100 to 125 bags). It was impossible to see all the bags (many of us used our cell phone flashlights). You had to contort yourself to get even a fair view. A few of us had difficulty finding our bags and asked that some of the “first row” bags be removed. Grunting, the few personal resisted (there was one young woman from Regent without any authority or real understanding of what was happening, two ship's crew or port stevedores—and the bus driver). I could not locate one of our large bags. I was told staff would find it and send it on. I refused saying they should find it now. The staff insisted that I had overlooked the bag. I had not. They began unloading all of the loaded bags. Mine was not there. One crew member was dispatched to look for it and, lo and behold, he came back with it a few minutes later. At 4 am time was wasted (my apologies for holding up other passengers) and, more importantly, no thought was given to this process. A more traditional approach of identifying bags in a lit area and having cruise personal take them to the bus would have solved this problem. We guessed that Regent decided that its very hard working staff (I mean this sincerely) needed their sleep and that the few passengers leaving at 4 am (based on flights chosen BY Regent) could fetch for themselves, including looking in the dark for their bags under a bus in a parking lot without lights. If 4 am is a reasonable departure time, as selected by Regent (after all, they booked our flights), it should be a reasonable time to have the process fully staffed. Foolishness and enough to make us think twice about booking again with Regent...but the saga continues... We were driven to the Dublin Airport. We passed the terminals and were let off the bus in a dark parking lot exclusively reserved for tour buses, some distance away from the terminals. The young lady from Regent, instructed us to find our bags, which were taken off the bus by the driver working alone (with our assistance). We asked, “what now?” and were told we needed to walk to the terminal—no less than a 15-minute hike with each group of passengers having roughly four large bags. No one knew which terminal was “right” for them, there were no signs showing arrivals and departures (why have signs in a bus parking lot?), and we were set on our way. There were airport carts nearby and our group, feeling a bit like refugees, began a slow caravan to the terminals. We passed by Terminal One because it looked old and empty (later we learned that many of us could have completed our arrangements in Terminal One, but no one—especially Regent—informed us of this). We arrived at Terminal Two, seemingly the major Aer Lingus terminal. It looked like a New York Subway at 5 pm on a Friday afternoon—people everywhere with lines of hundreds of people. Even though there is no business class for Aer Lingus on our flight, we were fortunate enough to find their “club” line, which was fairly short, and we were able to check in and avoid the very long lines (we were elated but a bit guilty-feeling after we passed large families who had to endure the long lines). Regent failed us. They could have made arrangements to get us to the correct terminals with our baggage. Instead, it was like being released from prison, “take this bus and your belongings to the city and we hope someone will be there to pick you up” (and this is a purported luxury carrier?). Much of the good from our vacation was undone by this poorly planned disembarkation. We were already tired waking up after a few hours sleep and our moods and physical selves were depleted by Regent’s extremely poor handling of this situation. This most definitely was NOT a luxury experience. The second negative involved many of our included, self-picked excursions. Way too much time was spent on buses and not enough time in towns seeing the sites. A good example: In Holyhead, Wales we elected to take a tour to one of England’s premier national parks—Snowdonia. The weather was poor, but so be it. Our first stop was a restroom break in a nice town, Caernarfon. There was a fabled castle (which we'd have liked to tour) and nice shops in the town. We were there for 20 minutes to urinate! We then drove through Snowdonia—beautiful. We finally went to another town, bordering Snowdonia, and spent more than an hour looking at stores and bathrooms. The second town was not nearly as intriguing or as nice as the first. This was a recurring theme of our trip. We began calling it “the teasing.” We’d stop for a restroom break in a seemingly great venue, only to drive much farther to find a not as interesting venue. Why? Guides were not to blame—most were wonderful. Much more thought should be given by Regent to excursion venues and routes (and by us, acknowledging that we chose our own excursions from among the “included” list). A guiding precept should be to minimize bus time. If there is a great venue enroute, don’t just stop for the bathroom; allow some time there, perhaps eliminating the second town from the tour. This recurrent theme also affected the pre-cruise and it is, in our view, a significant problem. Regent staff should go on all considered excursions before they are chosen by the line. Tweaking should occur so that the trips are improved. The bottom line, from this long-winded review, is that Regent generally has great service and staff, nice ships, but has wrinkles that need to be addressed. We had high expectations based on Regent’s claim to be “luxury.” We were committed to trying an all-inclusive cruise and Regent could have had us as a future customer without much more effort had they not botched the disembarkation and had given more thought to excursions. Now, we will continue to search for the “best” cruise line--the one we hope to use for the balance of our travels. They had us hooked, then lost us. Read Less
Sail Date June 2019
My husband and I just finished 9 days on the Regent Navigator, a fund-raising private charter cruise sponsored by the WWII Museum in New Orleans. The trip was in honor of the 75th DDAY Normandy invasion commemoration, and its veterans, ... Read More
My husband and I just finished 9 days on the Regent Navigator, a fund-raising private charter cruise sponsored by the WWII Museum in New Orleans. The trip was in honor of the 75th DDAY Normandy invasion commemoration, and its veterans, and the excursions were primarily focussed on historic locations along the route and culminated in attendance of the DDAY ceremonies at the American Cemetery near Omaha Beach. My review rating of 3/5 is only about the ship experience itself, compared with other mostly luxury lines I have cruised with before (Seabourn (SB), Silversea (SS), Hapag-Lloyd (HL), and Crystal, plus Oceania, and also compared with a prior, non-charter cruise we had taken on the Regent Voyager several years ago. I was informed in advance by a Regent expert that the facilities, food and crew on Regent charters would be the same quality as one experiences on non-charter cruises, so this gave me a chance to resample Regent after several years of absence to give them another chance, though my primary reason for booking was the special event. Short summary: Overall I give the ship, food and crew a 3.4 rating overall and would not be tempted to book more cruises with Regent absent unusual circumstances. Again, this is my rating only for the ship, food and crew, not the customized entertainment and excursion agenda, as we did not have traditional stage “entertainment” as is usual on board Regent (BTW the topical events on and off ship organized by the WWII museum were very good, no regrets there, 5/5, though the ceremonies on DDAY involved very tiring long lines, neither Regent's nor WW2 Museum's fault). Food quality, service, and ship condition were good enough, though with flaws, i.e., like several years ago. Food on SB and SS previously was better, and it was much better on HL (though the latter also charges a higher per diem). Details: SHIP, ambience and suite: uncrowded and comfortable, well-maintained and clean in general, but the ship is showing its age a bit. All the furniture (the bed, couches, loungers, etc.) were much more comfortable and softer (important for those of us with musculoskeletal problems) than on SB. We were in a basic deluxe window suite (no veranda) on deck 5, aft. It had around 300 sq feet including a spacious walk-in closet, mini-fridge (all-inclusive and customizable), couch, desk area, vanity table, and bathroom with separate shower and bathtub areas with two nice grab bars and a rubber mat. Moderate ship/structure negatives were: 1. Initially we had brown water and low water pressure during high demand periods (but this was fixed with some pipe and filter work within 24 hours of reporting it). Per other reviews, this has happened before in recent months 2. The bathtub plug did not work (a common problem in my travels, so I used my portable rubber bathtub plug) 3. No bedside charger (only available at the desk and vanity). 4. The decor is a bit dated and carpeting is faded or slightly spotted 5. The desk area had no storage above or below it other than 1 small middle drawer (space was occupied by the fridge, glassware storage, and a flat-screen on the wall), though there was some room on top. TV had nice resolution, with basic dining venue menus available, though it did not display the MDR (Compass Rose) daily specials (only the “always available” options), and excursions listed were inaccurate Unfortunately the destinations descriptions and enrichment lecture recordings ran in a loop rather than being available for on-demand selection, like they were on other lines 6. Bath towels in our suite were thin and scratchy the first few days (definitely not luxury, as hey were old and worn out), then some got softer and fluffier. 7. Although our cabin was thankfully quiet and peaceful, with no vibrations, the main auditorium area (called the Seven Seas Lounge) often had loud vibration you could not miss during presentations. 8. There is also no large, dedicated forward outdoor observation area like on SB (here, you had to stand on the mini-golf lawn). 9. Internet was slow most of the time, impossible at others, but this is just like on all other lines I have been on, and (if not on a charter like this one where internet was included), quoted prices were high. 10. DH also did not like that the only two hot tubs were right near the pool, i.e., none were in a more private area like SB offers, and access was already closed early in the evening, before it even got dark, so there was no option for post-dinner soaks at sunset. FOOD: We had a few good, properly prepared meals (lamb dish in the small Prime 7 venue, and a good spare rib BBQ over noodles in MDR). We also had good croissants (though not as good as on SB) and generally good breads with variety (except in the Italian venue in the evening) . The food was mostly disappointing, though there were many choices, e.g., there were “always available” options to accommodate a variety of basic American taste combinations. Salmon entrees are hard to ruin, but they managed to do so in the MDR, Compass Rose. Most food was overcooked, e.g., ordering something medium meant it would arrive well-done. Breakfast meat and cheese selections were mundane, but morning bacon was always very good. The all-day coffee bar was self-serve push-button style, like on Oceania and Holland America, and was neither luxurious nor good anywhere. Desserts were no better than several years ago, and what they described as “cream” parts tasted more like Cool Whip than real whipped cream). Cookies at the cafe and cafeteria venue (La Veranda) were always the same sugar-free or regular basics, and were not very tasty, with no change for 9 nights. The evening Italian venue (buffet plus ordered entree) meal, was unremarkable. Hamburgers and hot dogs at the pool grill and room service were overcooked. The final insult was the “special farewell dinner” that was advertised to pax by the CD during the day, so the MDR got packed and was so full we were even turned away, so came back an hour later. It turned out to just be a labor-saving 3 course dinner with 3 fixed entree choices of fish, surf and turf, or vegetarian. We ordered the surf and turf and despite sawing away with great strength, I could barely cut, much less chew, the rubbery pieces of freezer-tasting disgusting old stuff they called lobster tail. Entrees also arrived cold, with oil around the potato and veggies already globbing up into clumps. I rarely send food with animal protein back, but I did here. Unlike on other lines (SB, HL), where we gravitated to enjoying a luxury lunch on board that surpassed venues portside, on this ship I would have made a point of eating off the ship as often as possible for lunch and dinner. SERVICE: Our cabin stewardess was a fast learner, and with her less bright male assistant, did a good job cleaning and meeting our limited customization requests in a timely manner, as long as we spelled everything out (so we had no service surprises or initiative from her, but she was good at following instructions). I still do not understand why hard, unripe fruit was mindlessly brought to the suite (bananas and apples are ready to eat, but what do you do with a rock-hard unripe plum or pear on a short cruise?) Very important was that the Do Not Disturb sign was always respected. Laundry came back the same day, unfortunately much of it shrunk as personnel likely did not always follow the international standardized laundry tag washing and drying instructions. Many clothing items that had been washed on other cruise lines without problems, shrank here, despite no weight gain. Food venue crew were mostly Filipino, who definitely smiled a lot, but who seemed inadequately trained for “luxury” service. Most annoying (beyond irritating fiascos with major wine service delays and comprehension barriers) was that most had an unfortunate habit of incessantly interrupting dining conversations, just as they did several years ago (I had forgotten about it until now). They would charge up to the table determined to recite their descriptions of food items or to ask questions, without pauses or regard for whether people were mid-sentence or had just put food into their mouths, and with no apologies for interrupting. They just needed to get their speeches over with and move on. I really appreciate the subtleness of good waiters on HL or SB more, when compared with most of these waiters and waitresses. Though they were almost always hard-working, because they were understaffed (e.g., tables in venues were often uncleared or unset for more guests to sit down), I did not find them to be any better than on mainstream Holland America. I usually have better and more consistent service at Applebee’s or other chain diners in the U.S. I only ordered cocktails a couple times at bars (cosmo), and each time they came back barely cooled and poorly prepared. Front desk personnel were polite and helpful (e.g., Julie). EMBARKATION and DISEMBARKATION: embarkation took an hour, probably because everyone showed at the same time from pre-cruise tours. Disembarkation was organized well by Regent, luggage had to be out at 11PM the night before, and we disembarked by color coding. IN SUM, even knowing what I know, because of the event, I would have booked this charter cruise anyway, as we came for the event, not for the food. We did not perceive the service we received here as up to what we expect from a company that calls itself luxury, however, and did not find it better than several years ago on a non-charter cruise on the Voyager. So we will be reluctant to book Regent again for a regular cruise, and will not consider it unless it is for a special event like this one where we book primarily for the event. Perhaps there were problems because this was a charter cruise and, contrary to what we had been advised prior to booking Regent, there may actually have been both food and staff cost-cutting measures implemented after all, without cruise line admission (we are not sure if Regent received more or less payment per passenger on this charter, compared with non-charters, though our total per diem for the event cruise was high). Management and crew may have known very well that most pax were there just for the event and would not likely be back anyway, so cut some corners, but I am speculating. So for now, we will stick with other luxury lines for non-charter cruising. After I had booked this cruise I learned that SB Ovation also had a charter option added for DDAY for the Museum, and in hindsight I of course have to wonder if food and service were similar, or better on that charter, event-oriented cruise. If there is a choice in the future, I will likely opt for a ship other than Regent Navigator. Read Less
Sail Date May 2019
This was our first cruise. We chose this because we were told it was a 'luxury" cruise. A 10 day cruise of Mediterranean: Greece, Italy, and a bit of France. First of all Staff: A large number of the staff does not speak English ... Read More
This was our first cruise. We chose this because we were told it was a 'luxury" cruise. A 10 day cruise of Mediterranean: Greece, Italy, and a bit of France. First of all Staff: A large number of the staff does not speak English well, we were really shocked by that. And while most are very nice, the restaurant director was a surprisingly rude (his manager was VERY nice), and a couple dealers in the casino were very rude. Food as a whole was mediocre, especially the variety. The Steak restaurant wasn't bad, and the Compass Rose was pretty good, and the buffet on the last night was good. We didn't go to two of our ports due to weather. No really fun fitness classes (spin class one day). I mean, come on! I feel like they cater to the elderly, and while there were a significant amount of folks over the age of 65 onboard, they still need to cater to others under that as well. Don't even get me started on the entertainment. For $25K we expected way more. I honestly can't imagine anyone on the cruise being that impressed to be honest. They should be ashamed of themselves for charging that much, with such mediocrity. Should have done Seabourne Read Less
Sail Date May 2019
Chose this cruise for itinerary an Regent's reputation. Overall really beautiful ship. Very well maintained. Excellent cabin and bathroom with more storage then we could use. Outstanding food. Service was excellent and very friendly. ... Read More
Chose this cruise for itinerary an Regent's reputation. Overall really beautiful ship. Very well maintained. Excellent cabin and bathroom with more storage then we could use. Outstanding food. Service was excellent and very friendly. One port of call skipped and another changed because of weather(obviously not Regent's fault). They did not handle the excursion changes well. Included excursions were average at best. Entertainment was poor. At this price point that was inexcusable. I discussed this mid-cruise with the cruise director. She mentioned the production cast changed for our cruise and were busy rehearsing and could not provide many entertainment activities during our cruise (just 2 shows in 10 nights-one of which was at 9:30 pm the night before the end of the cruise when bags needed to be out by 11 pm). I found the shows to be really dull. Very few entertainment options around the ship.Overall the entertainment was inexcusable. I wasn't given a discounted fare for the lack of the entertainment due to the need to rehearse. They should have been fully ready when the cruise started. The boat does need one dining venue which is casual at night (and not the very limited Pool Grill which is open to the elements). This is important for if you have a late arriving tour you may not want to change for dinner. Overall not worth the cruise fare. Read Less
Sail Date April 2019
Based on the Regent brand, I was expecting a lot more than was delivered. I have been on other Luxury cruises which far surpassed this experience in every way possible. Even cruises which are lower in the luxury scale have often (if ... Read More
Based on the Regent brand, I was expecting a lot more than was delivered. I have been on other Luxury cruises which far surpassed this experience in every way possible. Even cruises which are lower in the luxury scale have often (if not always) surpassed the entertainment and enrichment series which is so important on TAs with many days at sea. The cabin was acceptable but like the rest of the ship worn and tired. The food was plentiful and certainly looked appetizing. In fact the issue was not the looks of the food or the variety, rather the flavor or lack of it....this was true in all restaurant venues. The one place where the cruise truly stood out is in service. I cannot site one exception - all staff members were courteous, professional and willing to do everything for your comfort. I would give Regent a 50/50 chance of getting us back on board. Read Less
Sail Date March 2019
Husband and I are in our 50s and been on dozens of cruises - from carnival (in my youth) to Crystal. Many family cruises on Royal Caribbean, Celebrity and Crystal. We chose this ship because we have been curious about the all inclusive, ... Read More
Husband and I are in our 50s and been on dozens of cruises - from carnival (in my youth) to Crystal. Many family cruises on Royal Caribbean, Celebrity and Crystal. We chose this ship because we have been curious about the all inclusive, “exclusive” reputation of this line, we like the size- less than 1000 passengers, and ease of travel to embarkation port was a priority. Had been to most of these islands before(many times) so we hoped to give some business to these special places recovering from hurricanes. The positives: embarkation and debarkation were easy. our stateroom, 703, was large, comfortable bed and linens, great bathroom with separate tub and shower and delicious lavender bubble bath provided. Our cabin steward was fantastic - Victor! As was his assistant. We enjoyed the Mensa and trivia competitions daily and Name that tune, and took home a bunch of loot to promote Regent 7 Seas and boast our success. There was a lot of interest in these activities which isn’t always the case so that enhanced our trip, there is always a jigsaw puzzle going near the library which we enjoyed - I think we finished a dozen 1000 piece puzzles. Daily mah jong was appreciated and we enjoyed the honor system very nice library. Oscars were while we were at sea and many of the nominated movies were available for free in our stateroom. The negatives: we booked our cruise in January so people had already prebooked all of the desirable excursions. Since they are included in the cruise price, this was a big disappointment and you should be aware before booking. We were not told of this problem when we booked our cruise. The other significant issue we had was there was a serious under supply of shaded lounge chairs. On sea days, one would need to get to the pool deck by 7 am to get lounge chairs and never leave for more then 30 minutes or someone could remove your pool gear and take the lounge. I saw numerous conflicts about this. It would have been entertaining except for the price everyone has paid for this experience. Now for the food ...this was so hit and miss. We had a very nice meal in Prime, the steakhouse. An inedible meal in the Italian specialty restaurant. Fair dinner at Chartreuse, the French specialty restaurant. Their snails didn’t have butter or garlic. Imagine that. The main dining room had uneven service and had me longing for the old days when you knew your waiter and bus boy and they took care of you. I guess this is the downside of inclusive tipping. I had amazing fish on this ship. Poor pasta. BAD fruit. I couldn’t believe how bland the melons, kiwis, were and almost non existent berries, which I love. The giant shrimp cocktail were always terrific. The bread never tasted fresh and the deserts were fair. Nice cheeses. There are a handful of tables outdoors off the back of the ship near the buffet. This was the best place for breakfast and lunch. We only went to one show. It was embarrassing. Hard to watch people try so hard and just not have it. The dancing was quite good but then they sang. I’m now seeing why some other lines have the dancers sing along with a recording or lip sync. We traveled with our 18 year old. They had a great time but they are low maintenance and just happy to be there. There was almost no one their age. This crowd is older - 70+. All drinks are included. They made a lot on us in that respect. We enjoyed the wines offered at dinner and husband had a beer during the day. I doubt we would travel this line again but maybe if the itinerary was just right and not available from Crystal or Celebrity. Read Less
Sail Date February 2019
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
Sail Date December 2018
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line ... Read More
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line just is not worth what you pay unless you uses everything that is included in the price . There sales pitch is that if you add up all your expenses on a typical cruise that you get a better value . In this case that did not happen . The ship is very nice an very clean . If you are a big drinker of hard drinks and go on a lot of excursions then this cruise line would be better for the cost . The food was always top notch and for dinner there where a great many options that you could have every night . The service is amazing with everyone being very nice at all times . I do love the fact that you can get simple drinks at the pool with out having to use your card all the time . I also find its really had to decide if the small ships with limited people ( nice around the pool ) or large ships with bigger suites for the cost and more entertainment is the way to go . So I guess we will just have to keep trying .... Read Less
Sail Date December 2018
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. ... Read More
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. The bar and bedding were totally wrong as they must have mixed us up with another passenger’s requests. This was our second cruise on the Explorer having sailed on her two years previously. Throughout the cruise, our cabin stewards kept our suite in immaculate condition. Always friendly and cheerful. Our butler was okay, always very rushed.Except for bringing us room service for breakfast and canapés at 5 pm, we didn’t see or hear from him (nor did we really need him for anything). Unfortunately, our shipped bags didn’t arrive in time to make the ship’s departure. However, Executive Concierge Jeff offered us free laundry, a small OBC and 25% off of Boutique purchases of clothing and sundries. We very much appreciated that gesture on the part of Regent. (Our Luggage arrived one week later when we docked in Port Elizabeth). Overall, the ship is a delight to behold especially over the holidays with gingerbread decorations and Christmas trees everywhere. I was surprised to see so few children on board during this time. Those who were appeared remarkably well behaved. The fitness center and spa are top notch and spacious. No problems with any services received (except for the exorbitant prices). But, hey, it is vacation. We had several ports cancelled due to weather so destination services were quite busy handling the changes. I have to say they did a great job doing so and always with a smile. We weren’t impressed with the cruise director. You rarely saw her in public spaces except when it called for her presence. She didn’t engage passengers unless she was approached. I thought it odd that when she spoke to an audience pre or post show or other venues, she never made eye contact with the audience. She just focused on the microphone. Maybe I am just spoiled by cruise directors like John Baron who is certainly the exact opposite. Some folks don’t care about CD but I am one who believes he/she sets the tone for the entire cruise. Very disappointing.. And, front desk staff, what can I say...some, not all,were.just awful. I can understand the repetitive nature of the job can be stressful but rudeness is not acceptable at any time. Entertainment was good. An entertaining comedian and magician made for enjoyable evenings. We wondered why Regent provides the same shows such as Revolution and Paradis. We saw the same shows two years ago. And, can we get some classical entertainment? Many passengers spoke of their desire to hear classical music. In fact, we were traveling with an internationally known classical pianist who was willing to give an impromptu presentation in the lounge, etc.but were told by the CD that the dreaded “Corporate’” doesn’t allow. Finally, food and beverage. Sommeliers were excellent and always willing to find something you liked if not pleased with the daily offering. But, wait service was a real problem. I could not believe the inconsistency of service between restaurants and within restaurants. For example, Pacific Rim provided outstanding service and food on the 3 times we dined there. So did Chartreuse. However, Prime 7 provided the absolute worst service at both lunch and dinner (5 times). They were the worst when we sailed two years ago. Sad to see it hasn’t changed. Now, Compass Rose, is where we have the problem as it will depends on who you receive as a waiter. As this was a full cruise one couldn’t always sit in the preferred waiter’s station. I suppose the variation can be expected but we are talking about waiters who had trouble using the IPads when taking orders and claiming that certain menu items weren’t available. The biggest issue and most egregious was how they handled a food allergy issue. (I noted food allergies pre cruise) I am deathly allergic to red wine. I ordered a veal dish (no red wine sauce described on the menu) and when brought to me I asked if the sauce contained red wine. The waiter didn’t know but went to the galley to ask. When he came back I was told “ no red wine is in the sauce..” Great, I proceeded to take several bites and about 5 minutes later the waiter came rushing back to say that the sauce DID have red wine in it. Totally unacceptable. Fortunately, I only ate a small amount but it was enough to make me ill for 24 hours. I was assured that they would not make the same mistake again. The food and beverage manager contacted me the next day to apologize but she was so focused on saying that they didn’t have the allergy in their system versus the fact that the waiter made the error as noted previously by telling me there was no red wine in the sauce. (Thanks to the aforementioned, I did get to visit the medical clinic who provided great care. And, finally, remember the gracious offer of the 25% discount in the boutiques due to delayed luggage. It was supposed to be reflected on my final statement, but it wasn’t. No time on the morning on disembarkation to deal with it so will try Regent corporate. So, all in all, although I have 4 cruises booked on Regent over the next two years, I am going to have to think about sailing with them a little bit more once I am able to reflect on my experience as time passes. Read Less
Sail Date December 2018
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, ... Read More
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, obtain a tablet umber, the proceed to cafeteria line and place order for breakfast or lunch. Self service only. Many times no clean tables available outside. 20 minute wait for hot dog or hamburger is unacceptable. Ice tea orders taken but rarely fulfilled. Combined liquor and ice tea orders seemed to confuse staff. Lots of service staff running around but little organization. All inclusive luxury does not include caviar. One dolop rationed at Sunday brunch ONLY. At other times caviar available for a charge of $100 to $175. Preposterous!! Embarkation a bit slow but acceptable. Disembarkation very smooth and fast. Only hiccup came upon embarkation where instructions sent us to wrong dock for boarding. Read Less
Sail Date December 2018
This was our first time on the Voyager, and it will probably be our last. The staff was, as always, wonderful. However, the service in Compass Rose was excruciatingly slow; so much so that we just stopped eating there and relied on room ... Read More
This was our first time on the Voyager, and it will probably be our last. The staff was, as always, wonderful. However, the service in Compass Rose was excruciatingly slow; so much so that we just stopped eating there and relied on room service and the pool grill for dinner. As others have mentioned, you had to ask for refills of water, wine, etc, and that has never happened to us before on any Regent cruise. And the food was just mediocre. It felt as if they were just using up whatever food was onboard before the ship got to Miami. Not impressed at all. The Cruise Director (not allowed to name him, but he is a fairly new CD, and perhaps that was part of the problem) was not visible at all on the ship, and when he was, he was rather stand-offish (I heard the adjective "arrogant" used more than once). The whole social vibe of the cruise was off; the members of the production crew were not very engaging (we've always enjoyed spending time with them during the social games, or after hours, but not on this cruise...they just didn't interact well with the passengers). There was no interaction between the Cruise Director and the Social Hostess, which is unusual. Just a strange, not friendly, atmosphere. We were very impressed with Terry Bishop, who was both a lecturer and singer/comedian. We were not impressed with the production shows, but this was the last cruise for that crew (their contract is up), and they all got off the ship in Miami, so perhaps that had something to do with it. The maintenance of the ship was poor. We heard several first time cruisers with Regent comment that it looked like Regent had stopped putting any money into the ship and was just biding its time until it could sell the Voyager. Crew members started painting and fixing the ship up about a week out of Miami...come to find out it was the first time the Voyager was going to be in the US in 9 years, and they were spiffying it up for the Regent bigwigs and/or the authorities in Miami. Too bad the paying customers weren't important enough for a spiffy ship (and yes, I got that info from a high level staff member). Captain Stan did a great job routing us around the bad weather and rough seas, but we did miss Madeira Island and Bermuda (the two places we really wanted to visit). He did manage to add on Saint Maarten, but it was just a short visit. However, it kept us from being on the open seas for 9 days straight. We love Regent, but did not book another cruise while on board. There was just too much off about this cruise for us to book with them again for a while. Hopefully this was just an anomaly and not the new norm...because they do seem to be moving more and more in the direction of NCL. Read Less
Sail Date November 2018
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and ... Read More
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and hot; the one day we had a little time we went to main dining room, Arrived at 0815, had to flag down someone to seat us, waited for a server a while, finally ordered and it took until 0850 to receive our breakfast (excursion met at 0915) Food was not even warm, the dining room was not at all busy. Lunches at buffet were great, hot food, lots of variety, great pizza.......service was not the greatest there either, whether or not it was busy. We needed to catch a server's eye to get beverages many times Main dining room was OK....food needed to be much warmer, I had barely warm scallops, sides were not hot. We did complain and the chef did call us to apologise. Prime 7- nice atmosphere, excellent service food so so. Table for 6, 3 had steaks as ordered 3 did not Chartreuse - all was good Ship was OK Excursions were all outstanding! Our pre-cruise hotel was just OK Hotel Davina Caravel. Biggest problem was no US outlets, my husband uses a CPAP + phones needed charging. Fortunately the hotel store had 1 converter left in the store. That info should have been included in Regent information. I don't remember ever needing to write such a negative review Overall even with our issues, the itinerary and weather made it a wonderful 10 days Read Less
Sail Date October 2018
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less
Sail Date September 2018
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
Sail Date August 2018
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked ... Read More
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked in Southampton. I had read the reviews relating to the Navigator regarding vibration and made a point of checking this out at the time of booking with regent as to how the Voyager fared in this department. Fine we were told, no problems, this turned out to be the hype and not the reality. Also be aware of booking direct and transferring the cruise to a travel agent. Regent had our card for paying the deposit and then out of the blue later took the remainder of the fare which I can assure everybody was not cheap. We had already paid the travel agent two weeks before. Regent apologised but it took some weeks before the refund was made to the card. Another point to keep in mind is the flight, business class included, well up to a point. The flight times are issued some time after booking and when our came in we were expected to fly circa 7am on the return which meant getting off the ship by 4am. The only solution was to arrive back into another airport i.e. out from Heathrow and back to London City. A nice pre cruise stay in Rome though in our opinion don't expect too much from the Regent ground staff. All ground transfer by way of coach so a lot of waiting around for everybody to be rounded up. No problem with embarkation or disembarkation and the one excellent point about the ship were the staff. All were everything you would want considering the work day in and day out for months on an end. We had on advice booked a penthouse 'C' cabin overlooking the stern. Good cabin though a little threadbare in places but clean and comfortable. That is till one lay on the bed which I dad for an afternoon nap. Vibration could be felt through the pillow and that was while in port. It got worse while underway with even the large mirror on the wall making noise as it shuddered. Spoke to the management but there seemed nothing they could do. This seemed to be a well known problem with staff. I wish I had been told and I could have sourced a cabin mid-ship or forward. I have had better food, what was served could either be suppurb or something one would expect from a motorway service station. The all inclusive excursions!!! We took the first one, tendered ashore, placed on a public ferry, inside as there was no room on the top, so views were limited, left ashore after a short walk with the guide to return in 90 minutes. Ferry back and wait in the sun for a tender back to the ship. We didn't bother with any more of their excursions. A week of poor sleep, okay food and do it ourself excursions all at a price where we could have gone anywhere. So fellow travellers, beware of the aft cabins, not just on the stern. We have been offered a small discount on a future cruise but I will have to read a lot of great reviews before taking advantage of it. Sorry Regent and all it's great staff but I would have to question the claim of being the Cruise Industry leader. as good as most and on par with some. Read Less
Sail Date August 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
Sail Date July 2018
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The ... Read More
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The dining experience breakfast thru dinner was great. The cabin we were in was amazing. We chose the Grand Suite because of the additional space and amenities offered. It did not disappoint. Very comfortable, nice appointments other than a couch with noticeable staining on some of the cushions. Butler service was nice to have. We were able to have dinner brought in on two occasions. Shore excursions were kind of average. However, we did not utilize any of the "pay for" options. We decided to just do the included offerings. Being in a new port each day, with the exception of St. Petersburg which was two days, makes port time seem a little rushed. We would like to have more time in some cities such as Helsinki, or Bruges. All was going great, as we had come to expect from Regent. Then came final day on board. We arrived in Copenhagen at around 8 AM in the morning. This was the final stop were we were scheduled to disembark. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", no "thanks for coming". It was very clear that we were the "old cruise people" and "new people" were coming on board so pretty much "Get Off!". The bad vibes continued. We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 people going to the ship were checking out and 300 of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into town, hoping our bags would be retrievable when we were finally able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down. This whole last day process turned what had been an enjoyable cruise into a complete nightmare. This was not a cheap cruise for us, all in it was plus $40K for the two of us. For that kind of money you would expect more attention to details. We came away with a bad taste. We have since decided it is time to try a different cruise line. Hello Viking! Read Less
Sail Date July 2018
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most ... Read More
We have Cruised with Regent before and always found it great, however this Alaskan Cruise left a lot to be desired. We stayed at the Regent recommended Anchorage Hilton which certainly was not up to the standard we would expect....Most passengers arrived later in the day but there was little or no food available as the Coffee Shop was closed and the restaurant only opened for restricted hours in the evening....when we asked at Reception we were told to go along the road to a bar that served food.!!!!! Not what we expected from Regent. Regent forgot to mention that the ship does not actually sail from Anchorage, but from Seward which is 140 miles away!! Yes there was a coach available (at an extortionate price)...but 3 hours on a coach was not the way we expected to start our trip. Embarkation was fast and efficient and the stateroom was almost what we expected....on previous Cruises our bathroom had a bath and a separate shower...not on the Mariner...a shower inside the bath....disappointing! There was bulb out in our Bathroom for 4 days and despite asking repeatedly for it to be dealt with, it never was. Food was acceptable ..all sounded and looked good but a little lacking in seasoning...just a little bland...perhaps 7 out of 10. Entertainment was surprisingly good for a small ship. The biggest problem was an outbreak of GI (Nora Virus) on board which shut down and curtailed many things. The Laundry, Library, games areas and food areas were all affected as, according Regent, the Virus could be transmitted by touching....however the Casino (which makes money for Regent) stayed open with people touching Chips and cards. I have since contacted Regent about this and received a very standardised response which did not answer my questions, and when I asked again for answers to specific questions...I have been ignored...no response at all and that is now well over 2 weeks. We always wanted to visit Alaska...just once, to tick it off our "bucket list", so this was a once in a lifetime Cruise for a Special Birthday which was disappointing and Regent's lack of responses are even more disappointing. Read Less
Sail Date June 2018
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing ... Read More
Chose Regents Seven Seas Mariner because we wanted to tour Alaska and the time of year and schedule were perfect. Recently we had sailed on Oceania so wanted to give Regents a try. Alaska is great if you want beautiful and amazing scenery and seeing landscapes you cannot see anywhere else in the world. It is pretty cool to see moose, bear, bald eagles, porpoises and whale living in the wild. We did the pre-Denali tour and our guide, Lane, did a great job pointing everything out and making sure we stuck to the schedule. He also gave great recommendations for restaurants and he does a nice job figuring out your likes and dislikes. A common theme to this review will be that I wish many of the tours were more active. I expected the hikes to be more challenging and that we would be outside of a bus a little more than we were. I wanted to spend more time in Girdwood which a great little town and the Hotel Alyska has a lot to offer. We didn’t have enough time there. We arrived at the Mariner on sailing day at about 3:30. The lifeboat drill was at 4:00 so there was very little time to explore. The Mariner is beautiful ship with great flow. It did not look old at all and I think it recently had been refurbished. Our cabin was a Penthouse level 1. Great size for two people. Plenty of room with lots of drawers and a good size closet. Although not as big as Oceania. Suitcases had to (and fit fine) go under the bed. Room was always clean and Butler was always available if we needed anything. Refrigerators always had plenty of soda and there was wine there as well. And beer. It was very comparable to the suite on Oceania Riveria. There was Lily express maker but no cappuccino maker like on Riviera. Also the afternoon canapés were always better on the Riveria. Restaurants and food were better than NCL, Royal Caribbean, Disney and Carnival. But not as good or as varied as the Oceania Riveria. There is one main dining room, Compass Rose, which has half the menu same every night and the other changes daily. Lots of choices. There is also La Veranda which is an Italian restaurant which has a set menu with some daily specials. In bed th restaurants Food was good, but not great. Desserts were almost always disappointing. Service for certain things was not good. Constantly had to ask someone to refill water glasses and at time difficult to find person for more wine. All were very pleasant. Tomas at La Veranda was the next waiter on ship. Very knowledgeable and friendly. Neither of those restaurants took reservations. However, for two nights we could not get seats at La Veranda at 7:00 because it was full. There are two reservation restaurants. Prime 7 had the best food in any steakhouse we have been on in any ship. Chartreuse, the French restaurant was very good as well. Unfortunately, with my class of Penthouse 1, you can only reserve them online at each one time per cruise before the cruise. On the second night I tried to book more nights and they were already filled for every night. Entertainment was basically 4 Review shows - Broadway, country, crooners, and a mix. Singers were very good. The dancers were fantastic. William was especially great. Really really amazing. Felt shows were comparable to Oceania. One show at 9:30 which was kind of late. Excursions were good but not for the younger generation. My wife and I are 50 and we had our 18 and 19 yo old children. We were all on Oceania last June touring the Mediterranean. We knew Regent was an older crowd but it was quite different than Oceania. Not sure whether that was because of cruiseline, Alaska, or being in May as opposed to June. However, even the tours that were the “most” strenuous were not tiring at all. Lots of bus tours and slow walking. We were hoping it would be more rugged and descriptions of tours seemed more active than they actually were. Alaska is beautiful and wildlife is incredible. Our biggest complaint was the lack of activities on the ship. No organized games except for one trivia each year. No real interesting lectures on any day. We all wished there had been lots more to do like there were every other cruiseline we have been on. Overall the Mariner is a great ship if you want to relax and drink and eat with a quiet group of people. And it is an excellent ship but probably would not cruise on Regent again. I think we will opt for Oceania. Read Less
Sail Date May 2018
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