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122 Helpful Votes
Sail Date: August 2015
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is ... Read More
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is was very good there were just too many niggly issues, so for us a let down. This was only our 2nd cruise - the first on Seaborn - and we thought this would be as good, and maybe Regent are but this ship is not. Alaska was wonderful, some trips curtailed due to bad weather and surprisingly no pro-active suggestions or help from the ship re alternatives. This was a complaint for all of the cruise, things happened - and we understand weather etc but there was little consideration for the passengers who had five straight days at sea! So we had three spells of bad weather and buy can this ship move about, but worse than that the noise in the cabin is horrendous as everything creaks and groans, doors fly open, the noise from the plumbing is something else. Talking of the noise there is of course the vibration especially from the rear of the ship, in the show room and one of the restaurants - understand it is a facet of the ship!!! On top of that we had inches of water in the cabin one night as the plumbing let go - speaking to other guests we understand we were not alone to enjoy that! Most of the crew were great but overall there were times when everything was just off the game, maybe who ever was running that part of the show was having an off day or what, but there were days when the service was just poor! Last whinge - only our 2nd cruise and our first on Regent so I took the trouble to write to the UK CEO and share our journey, the good and the bad, and here nearly two weeks later still no response. So next cruise for us will be Seaborn! Read Less
5 Helpful Votes
Sail Date: August 2015
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and ... Read More
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and the like. I want to start with the good. The scenery is absolutely incredible and the Navigator's small size allowed us to get to ports that some of the larger cruise lines could not. Speaking of ship size, we loved the smaller number of passengers that allowed us to get to know some really great people. The excursions were very enjoyable and Regent had plenty to choose from. Kudos! My husband is a real foody and one of the reasons we chose Regent was that our travel agent recommended it for the quality of food. Our favorite was Seti Mari and it's great Italian fare but we kept hearing about how good their signature restaurant 7 was. Well, we were disappointed to say the least. Foie Gras was 1) not good, 2) a spec on our plate and 3) the accompanying wine was subpar to say the least. I believe they sell it at WALMART! With that being said, we did not go back to 7. Breakfast in La Veranda was very good. The entertainment was great and the Navigator Lounge was always a blast. I think that any Alaskan cruise is going to end up being pricey. Regent is no exception, BUT it is great not worrying about tipping or any added expenses because all that is paid for up front. That allowed us to really enjoy ourselves. Will we cruise with them again? Yes. But I hope that they read these reviews and adjust some of there ways. Read Less
125 Helpful Votes
Sail Date: August 2015
Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make ... Read More
Far to many issues to mention but generally product is ok, ship old and needs a refit. Suites are old but clean and butler service was a nice touch. Food is good but execution and service levels poor. No one goes out of the way to make you feel special. Is second rate to Seabourn who provide that extra touch. Free tours generally are a waste of time though paid are fairly good. Don't bother with the coach transfer at anchorage get a cab, waited an hour and still got a cab as couldn't wait any longer. It's a shame as it could be good! Read Less
6 Helpful Votes
Sail Date: August 2015
This is our 7th cruise on Regent, the first being in 2009. Several recent reviews have noted that they felt that the Regent experience is declining. With a few relatively minor exceptions, which I will detail below, my wife and I do not ... Read More
This is our 7th cruise on Regent, the first being in 2009. Several recent reviews have noted that they felt that the Regent experience is declining. With a few relatively minor exceptions, which I will detail below, my wife and I do not feel that this is the case. We have greatly enjoyed every one of our Regent cruises, this one being one of the better ones. Embarkation/Disembarkation: Could not have been better. We arrived at the pier at 12 noon, and at approximately 12:15 we were enjoying our first cocktail on the pool deck. We were told that rooms would be available at 2:30, and at 2:30 on the dot, an announcement was made that rooms were ready. Luggage was delivered minutes later. For disembarkation, we filled in a form asking what time we would like to disembark, (between 8 and 9), and were given the appropriate luggage tags. We were advised that we could walk off the ship at the time we requested, no announcements needed. Luggage was ready, and off we went. Cuisine: We found the food on this cruise to be as good or perhaps better than ever. The breakfast and lunch buffets provide a wide assortment to choose from. At breakfast, you can order a hot dish brought fresh to your table. At lunch, there is freshly made pasta as well as a meat carving every day in addition to very tasty hot and cold buffet items. Dinners were (almost) always consistently good in the main dining room, Compass Rose, and in the 3 specialty restaurants. The only exception, strangely enough, was the lobster, which my wife ordered twice, once in the specialty restaurant, Prime 7, and once in Compass Rose, and both times she thought was tough and chewy. We greatly enjoyed all of our other meals. Meats were prepared as ordered, and tender. Fish dishes were moist and flavorful. There is a suggested included red and white wine each night, but if you don’t care for the ones listed, you can request something else. We always are able to find a white and red that we like among the included wines, and we ask the sommelier for these each night, if we don’t care for the listed ones. Entertainment- People tend to either enjoy cruise ship entertainment, or they don’t . We do. And we found the Jean Ann Ryan singers and dancers to be superb performers. There is a ballroom specialty couple, who are amazing, and an acrobatic/dance couple, who are able to do things with their bodies that no human being should have any right to be able to do. They were mesmerizing. There were 2 specialty performers, a guitarist who was great, and a violin player/ comedian who we were not crazy about, but was somewhat entertaining. Service- Here, I think a case can be made that Regent is slipping, just a tad, in this respect: we had the impression that there were fewer crew members staffing the buffets and in the lounges. So in the past, it was typical that once you had your plate of buffet food, there would be someone ready and eager to bring it to your table, and on this cruise, this happened only occasionally. At breakfast, we would often have to flag down someone to have our coffee cup refilled. In the lounges, it is less likely that the servers would remember our favorite drinks. For us, these are minor issues, and did not impact our cruise experience at all, but for those that find these things important, they should be aware. Excursions: Regent is one of the few cruise lines that include excursions in the cruise fare. As a result, the great majority of passengers sign up for ship excursions. This creates a bit of a challenge for the Destinations Services desk, to have such a high percentage of passengers taking the ship excursions. When Regent first started this policy several years ago, we found the process to be rather chaotic, sometimes resulting in long delays in getting excursions underway. We did not find that to be the case on this trip, as we found things to be very well organized. We would arrive at the theater at the appointed time, and hand in our excursion tickets in exchange for a bus ticket. Within a few minutes, our number would be called, and we would be on our way. There were a few minor delays, but each time, the staff would keep us informed about the reason for the delay, (i.e. a gangplank problem) and keep us updated. The excursions themselves varied in quality, ranging from fair to excellent, most we thought were quite good. Enrichment: Regent recently introduced the “Smithsonian Collection by Smithsonian Journeys” program, which provides experts in various topics related to the destination to give lectures. In our opinion, Regent made a mistake here. When I go on a cruise, I want to learn about the ports I will be visiting, the history, culture, architecture, cuisine, important sites to visit, etc. Ancient texts and archaic languages? Not so much. But that is what we got. The speaker was very well informed about his topics, and was a good speaker, but I felt that I was not given information that could have truly enriched my port visits. Stateroom: Regent’s standard cabins are more than adequate for our needs, and by far the largest standard cabin of any cruise ship we have been on. There is plenty of storage space, nice walk in closet, nice bathroom with separate large tub and shower (the Mariner being the exception). Our cabin attendant kept our cabin immaculate, and provided us with whatever we needed. Internet: We all know that Internet service on cruise ships stinks. On this cruise, it stunk less than most. For the most part, I was able to connect from pretty much anywhere on the ship, and the speed appeared to be turtle-paced as opposed to snail-paced, which, of course, is a bit faster. Fellow Passengers: Regent attracts, to be sure, an older clientele. Just about everyone we encountered were well traveled, friendly, happy, and thoroughly enjoying their cruise. Almost all were repeat Regent customers. My wife and I look forward to future cruises on Regent, and have booked a cruise on their new ship, the Seven Seas Explorer for next fall. Read Less
125 Helpful Votes
Sail Date: August 2015
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie ... Read More
Alaska is stunningly beautiful. The scenic wonders made the time well spent, but that is separate from our disappointing experiences on Navigator. We found the overall attitude to be very different from other luxury ships, ie Seabourn, and very disappointing. The staff was superficially pleasant but mechanical, as long as we made routine requests they were okay. But if you want something out of the ordinary, expect to hear No. We experienced disagreeable and argumentative responses from waiters, those at the Destination Services desk, and Reception. Four Seasons Hotel training might be of benefit. The telephone barely worked. Internet? The slowest and least convenient system we've experienced on any ship. Food was extremely disappointing, neither delicious nor interesting, and small portions were a joke. Wines were bottom shelf. We understand the need for budget, but regular wines were lower quality. Avoid the entertainment, beautiful voices but artlessly arranged. Our cabin was adequate. Nothing special. Furniture was also just adequate. The ship is very noisy, though, creaking constantly. We found this annoying and not relaxing. The television could not be operated from the bed. Small conveniences should have been addressed and revised. However, our steward and butler were outstanding, and a high point of our journey, always a smile and willing to help. One bright star: The pool grill prepares delicious hamburgers! Ice Cream bar is fun! Other bright star: Helicopter to the glacier, walking on the ice. Priceless! Biggest disappointment, aside from rudeness: the decision made to bypass Hubbard Glacier rather than perhaps eliminating Sitka. Due to a fairly bad storm, the Captain explained the revised route to the entire ship AFTER we pulled away from Sitka. (We might have left the ship.) (This was days after announcing the journey up Tracy Arm was not possible due to ice, but why make the announcement moments AFTER the excursion in a smaller boat has already departed so we had no choice but to miss it completely?) Even before the storm, activities were cancelled, rescheduled, and generally disappointing, with the exception of the helicopter ride (extra but worth every cent.) Destination services personnel were either rude or poorly trained. The ship vibrates noticeably most of the time, and it rolls and pitches in bad sea. We experienced a storm such that we were not able to visit Hubbard Glacier, one of the highlights of the trip. We were told this is very unusual, but other comments indicate it seems fairly standard and there could be a contingency plan to include more highlights. (Was the reason for eliminating Hubbard and going directly to Seward for the passengers' comfort as stated, or because they have a schedule, and it is more important to get finished than to provide a truly memorable trip?) Many passengers disembarked still sick from over 36 hours of violent seas. Was there really no better way to handle that? For a $20,000 holiday for a week, this was just adequate. Frankly, I want more than adequate for that expense of time and money. If we return to Alaska, we'll not do so on Regent Seven Seas. Read Less
117 Helpful Votes
Sail Date: August 2015
This was my last Regent Cruise because the company gives itself 6 stars, when the experience is really 3.5 at best. The real problems are with their mechanical maintenance and boat quality -- the things a person on a smallish boat in a ... Read More
This was my last Regent Cruise because the company gives itself 6 stars, when the experience is really 3.5 at best. The real problems are with their mechanical maintenance and boat quality -- the things a person on a smallish boat in a big sea would like for the company they just paid more than $6k for a one week cruise to focus on when investing their profits! Mechanical Issues: This boat (Navigator) has a very pronounced vibration, especially at the back of the ship. So much so that while whale watching at the back of the boat on at least two occasions, dishes and glasses vibrated right off of the table! The boat is in great need of repair and refurbishment, but their profits must go on so they instead cover up those problems with lipstick and hope that the hard working crew will help you forget, for example, that you just ate three day old salad that had already been out on the buffet at least 3 days in a row, or that the 5, 6 and 7 floors have a distinct smokey stink from the smoking lounge's poor ventilation. Food Quality and Safety: the food was horrible -- most of it covered in slimy sauces to camouflage the age and poor quality of what you were being served. My husband could not get a nice unstringy breast of chicken anywhere on the boat all week. I could not get a decent vegan meal. Who loses weight on cruises? We did! We did document that food on the buffets was recycled -- both at La Veranda and at the pool where salads were merely covered and brought out again the next day- only a bit more congealed. That was salads with meat, dairy and oils in them -- to a one! We opted to eat our meals off of the boat to get better food quality and nutrition. Room Quality: You will likely not find bigger standard rooms on any boat anywhere. You can find better maintained ones, however. Again -- lots of lipstick covering up a pig! Carpet that is worn and stained, cracked bathroom flooring, leaking shower, outlets that worked when.....the moon was in the 7th house??? Not during the cruise anyway. Avoid the spa -- a terrible nail technician who was so obviously unhappy with her job and being on that boat that the only conversation she could muster was about how happy she was to be going home soon. And, to boot, I quite likely received the worst pedicure I have ever gotten yet it took her nearly 2 hours to complete it and cost me a hidden $160+ dollars! Also -- the gym is SMALL! You will have to go at odd times in order to even get in the door. Not big enough for the size of the ship. POSIVITIVES: great choices for day trips, beautiful Alaska!!! Please, go to Alaska, take friends and family, it is beyond breathtaking and amazing. You can get so much more Alaska for your money going on either a different cruise line or taking a land tour and the inner passage ferry on your own. This cruise line took away from the Alaska experience because of their managerial crapulence in the guise of "6 star service." Staff -- most of the on-board staff with just a few exceptions work their hearts out and don't rest until they do what they can to meet your needs and wishes. Read Less
123 Helpful Votes
Sail Date: August 2015
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we ... Read More
This cruise line thinks it is the best ships in the fleet of ALL cruises. Boy oh boy are they wrong!!!!!!! The regent's is too expensive for what you get. The room was old and run down. There was a dead roach in my room when we walked in, for the first time. They say your excursions are included, if you book a year in advance. I tried 2 months before and everything was booked. It seems more than half cost. Unless, you want to ride a bus. The regent travel agent lead me to believe the medium age was 50is. Try 70. The casino was so small that you could not play half the time. They were no help when I needed anything. The only good thing on this cruise, was our Butler was on-top-of-it. Read Less
2 Helpful Votes
Sail Date: July 2015
We are long time Regent cruisers and do enjoy our trips. We have always enjoyed the excellent service and food. This year there was an obvious problem with the service. The current staff was wonderful and worked very hard but they ... Read More
We are long time Regent cruisers and do enjoy our trips. We have always enjoyed the excellent service and food. This year there was an obvious problem with the service. The current staff was wonderful and worked very hard but they needed more help. Some examples We had breakfast every morning in Veranda. We ordered cappuccino every day and it never was delivered until we had finished our meal. Why don't they have a machine in the kitchen? We arrived at Compass Rose at 7:15 for dinner. We let the staff know we wanted to be done in time for the 9:30 show. It seemed a pretty reasonable request but we missed the first 15 minutes of the show and never ate dessert. We had dinner in Signatures and the dirty dishes from our first course remained on the table for more than 15 minutes. We had pre dinner cocktails in the Observation Deck Bar. They had one bartender and 2 wait staff working. The bar was generally full and it meant if you wanted a drink you had to go to the bar to order it and go back to pick it up. I realize none of the complaints are earth shattering but it is a big slide for Regent. We heard several negative comments from other guests regarding the lack of staff. Regent positions itself as a luxury cruise line and they need to restore luxury service. Read Less
98 Helpful Votes
Sail Date: July 2015
This was our 6th cruise with Regent Seven Seas and it may well be the last. What was once a high end luxurious cruising experience has now been diminished to cost cutting. The service, the cuisine, the excursions are all sub-par now. ... Read More
This was our 6th cruise with Regent Seven Seas and it may well be the last. What was once a high end luxurious cruising experience has now been diminished to cost cutting. The service, the cuisine, the excursions are all sub-par now. For example, although most regular excursions are "free" we wanted a more memorable experience and so paid over $600 a person for the "Private View of the Vatican" with Smithsonian expert in attendance.(She was not permitted to speak). We were run ragged by two inept guides who did not even have the foresight to prepare our audio ear pieces and entrance tickets ahead of time. Five members of the group got lost in the fray and we had to chase them through the Vatican! Another huge disappointment was the Captain's rather abrupt decision to skip the first port of call,Trieste. We had been so looking forward to it. We were scheduled to dock at 8 am and at precisely 8:05 after only 5 minutes of attempting to sail in he gave up claiming there was too much wind. It would have been much more intelligent to wait an hour or two and try again as other ships we have sailed with have done. This demonstrates some consideration for the passengers who wait all year for specific ports. Regent seems to be aiming for the lowest common denominator now. We are going back to Seabourn. Read Less
3 Helpful Votes
Sail Date: July 2015
We chose the Regent because we wanted a smaller ship experience. It was a great decision to choose the all-inclusive cruise. The travel agent gave us access to all the included excursions to choose from and the date to sign up. We did that ... Read More
We chose the Regent because we wanted a smaller ship experience. It was a great decision to choose the all-inclusive cruise. The travel agent gave us access to all the included excursions to choose from and the date to sign up. We did that in a timely fashion online and got everything we chose. The standard room with a balcony was just great. The bathroom was very large with a shower, large vanity, and a tub! The included thick cotton robes and slippers were great. The walk in closet was perfect in size with lots of space/hangers/hooks. There was a nice vanity/magnifying mirror/lights etc for the girls! The bed and linens were so comfy. The living area with a sofa/chairs/desk/stocked refrig, etc was so nice. Fresh fruit always in the room. Champagne and fresh flowers on arrival. Loved the balcony. The steward for our room was friendly and helpful. He kept everything organized/freshened/would be at the door within 30 seconds of pushing the call button. The restaurants were absolutely wonderful. The staff was so helpful and kind. Absolutely loved the breakfast buffet (salmon/capers/etc every morning). So many great choices of foods/healthy options included. Lunch around the pool was creative and so beautifully presented. Dinners were fabulous with varied choices and presented so artfully, along with wine options. We absolutely loved not thinking about pricing of anything because it truly is all included. Such a perfect way to vacation.! All staff on the SS Navigator were all well trained, helpful and kind. The entertainment was excellent and always so enjoyable. We met so many very nice people on our adventure. The desembarkation was so organized and orderly. Very efficient. We would absolutely LOVE to do this one again! Some other thoughts: The cabins near the back of the ship are a bit noisy from sea/motor noises. The casino was rather small, but usually less than 5 people in there at one time. There are laundry facilities on board (yes they are free) or you can send it to laundry services for a fee. The Spa is adequate with great sea views! Only one manicurist on our cruise, so those booked up quickly. There were several other families cruising (some with small children, but more with teens/adult children and families) The shore excursions were all so much fun! We had great outdoor experiences. All the staff running the excursions were very skilled in their experiences. We did take the land tour to Denali precruise. We arrived in Anchorage Friday to leave on Sunday for the Alaska train. We were 4 hours time difference, so it was nice for adjusting without as much jet lag/tiredness. Read Less
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