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1,146 Regent Seven Seas Cruise Reviews

Cruise started and ended in Athens. The room was large considering it was a cruise.. balcony, sitting area , walk-in closet, shower and tub. Food was delicious- our favorite was the Compass Rose. Most mornings we had room service for ... Read More
Cruise started and ended in Athens. The room was large considering it was a cruise.. balcony, sitting area , walk-in closet, shower and tub. Food was delicious- our favorite was the Compass Rose. Most mornings we had room service for breakfast because excursions were early. Everyone of the staff on the ship were very friendly. Loved the three man band that played any song you wanted in the lounge each night. They had other singers, dancers, pianists and full orchestra as well. All were very talented. The shore excursions were great... we only did the half day ones. All of the tour guides were very knowledgeable. Our favorite ports were Malta, Katakolo, Rhodes and Kusadasi. The afternoons we sat by the pool. We met lovely people from all over the U.S. Australia and United Kingdom. It was our first cruise .. my husband was hesitant to go. Now we can’t wait to cruise with regent again. Well worth the cost. Read Less
Sail Date October 2018
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very ... Read More
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very interesting areas and had a wonderful vacation. We found a great last minute offer and booked about one month prior to departure. Just like last year: the ship was in beautiful condition, our Concierge Suite (1018) was lovely and comfortable (although some extra storage areas would be appreciated), the cabin service was excellent, embarkation and disembarkation were a breeze, shore excursions were well organized (even if I still dislike daily bus tours) with lots of choice, the entertainment was still mediocre at best (like all small luxury ships), and the crew tried very hard and aimed to please. What was better than last year was, firstly, the service. While things seemed disorganized last year onboard, this year all staff members that we dealt with were engaged, happy and worked very hard to accommodate all of the passengers and their needs and wants. Bravo! All requests were handled efficiently and pleasantly, and, this year, there was no problem getting reservations at specialty restaurants - the staff worked with us and did what they could; that is all that one can ask. Secondly, we had such a strange experience with the food: the first couple nights of the cruise (French Restaurant and then Compass Rose) the dinners were terrible - totally unexpected: food delivered cold, under-cooked fish, scallops that tasted metallic, etc. This had nothing to do with our individual tastes, something was very wrong (we were a party of 4 and all of us agreed that there was a problem.) After the excellent deck Bar B Q, while having a drink at one of the bars, we ran into Danielle (the F&B Manager) and Maria (the Restaurant Manager) and very nicely told them our problems and, WOW, did they respond and turn things around. From that point forward, every meal was superb and they made sure that we were satisfied. It was amazing to see how much they cared about the product and were so concerned that 4 passengers (all of whom had been on Regent before) would be satisfied and enjoy the cuisine. It was an impressive and excellent display of service that we very much appreciated. We were on the cruise that had the mishap in Rome - yes, the ship banged into pier and took a bit of cosmetic damage but it was not the end of the world - the captain himself stated a few hours after the event that there was no mechanical damage. I don't think that the entire issue was well handled: there was a lack of information and disclosure by senior crew, we needlessly missed a port of call because we spent a night in Rome for no good reason (all of the other cruise liners were coming and going), and the words: "sorry for the inconvenience" only go so far. Regent could have done far better. It was a shame that we missed one of the highlights of the cruise: Sorrento (or Naples) for Capri, the Amalfi Coast, Pompeii, etc,. No one would have minded if the itinerary was juggled and we missed Corfu, for example. We are loyal Silversea cruisers (looking forward to Australia in January on the Muse) but we also like the Regent. We honestly prefer the Silversea product - our opinion is that its a bit more polished and refined and the included shore excursions on Regent are not a big plus for us. That being said, at the end, most cruise choices are about a balance between product, price and itinerary and we certainly would cruise with Regent in the future. Read Less
Sail Date September 2018
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and ... Read More
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had friends who had good experience on Regent and we liked its all-inclusive feature. This turned out to be lavish convenience. Flew into Nice, France, taxied to Monte Carlo the day before departure, and enjoyed the Hop-on-Hop-off bus. Embarkation in Monte Carlo was a breeze -- no lines and the ship didn't seem crowded while we awaited our 2pm cabin availability. Our cabin was 747 -- perfectly placed mid-ship for minimal movement and easy walk to all events. The room was noticeably bigger than other company's standard cabins -- two could actually fit into the bathroom at the same time. Tub AND shower. And WALK-IN CLOSET! We did notice that our Celebrity Sky Suite has more drawers/storage but that's apples and oranges. Staff got us extra clothes hangers and did a good job keeping room spotless. Food in the main dining room, Compass Rose, was very good. Their creative menu changed nightly and they had a long list of standard items, which included lobster, filet mignon, Dover sole, and more. French restaurant Chartreuse provided one our favorite dining experiences with excellent service and amazing food. Our reservation for steakhouse Prime Seven was at 9pm (way too late for us) and checked but never got in at an earlier time. Regent allows you to reserve several months in advance but I suspect suites and longtime Regent customers had already accessed the best times. Regent's buffet restaurant, La Veranda, offers white table cloths and ample service staff will bring items to your table when you give them your table number. We thought the food there was just so-so and lacked much daily variety or creativity. The hamburgers at the poolside grill were terrific and they also had a nice buffet for lunch and casual evening dining. We always preceded dinner with cocktails in the Voyager lounge, where we always found a nice seat by the window -- enjoyed snacks, martinis and the piano player. We'd heard that the entertainment was not a strength of Regent's and we were pleasantly surprised. Their cast shows were as good or better than one's we'd seen on much larger ships...Celebrity, Disney and Cunard. The dancers were amazing and the singers had terrific voices AND could dance as well. Excursions were efficient and well-run by the on board staff. Because Regent offers a variety of included excursions, seasoned passengers know they need to book as early as possible because they often sell-out quickly. We booked early and got all the tours we wanted. Unfortunately, we found out on-board our Rome tour was cancelled due to lack of interest and others we were interested in were unavailable. Gratefully, the supervisor created room for us on a previously sold-out tour. Very nice, patient and accommodating staff. Tour guides were spotty....some were terrific while others were unenthusiastic or very hard to understand (particularly at the Vatican). A guest lecturer provided history and information on several of our ports. His presentation style wasn't particularly entertaining. Reminded me of a college professor who could have used better slides and a laser pointer. Could have been improved with actual photos of ports, how to get to the center of town, what's withing walking distance. I've seen others actually drop in iPhone photos they've taken on the previous cruise. Very helpful. FENDER-BENDER ALERT: When departing Rome's port of Civitavecchia, a major gust of wind pushed our ship into the pier, causing a big dent and scrape to Voyager's portside, aft. We were at dinner in Compass Rose and as we got underway a big THUD visibly stunned passengers. I always look at staff in these situations and you could clearly tell this was NOT something they experience often -- looking to each other like "should we go into emergency mode?" After a while, the captain came on the PA and explained what happened and he'd keep us apprised. The next morning at 7am we were still in port in Civitavecchia and there was no word from Captain, no note on the door, no message on the Regent TV channel, etc. I went to Reception and they also had no information on when we'd be leaving or where we were headed. Finally, the Captain came on and told us we'd be having a "sea day" and would skip our stop in Naples, which had already been changed from our anchor-port of Sorrento for weather reasons. We actually were happy to have a relaxing day at sea after an intense excursion in Rome but many passengers were very upset missing either the Amalfi Coast or Pompeii. For the remainder of the cruise, we tendered or disembarked from the starboard side, avoiding the visible appearance of the dent/scrape. We feel lucky this incident was relatively minor because it could have been so much worse. And everyone agreed the ship could have handled the overnight communication better. Even if they didn't have answers, they could have outlined the facts, when decisions would likely be made...and sent approved information for staff to use when answering passenger questions. Overall, we enjoyed Regent. They have an excellent product, superior staff and Voyager is still in ship-shape. The price would be our only hesitation. We can get similar experiences for less in suites on Celebrity or others. But it still wouldn't be the special experience that Regent or other luxury lines provide. Read Less
Sail Date September 2018
The destinations and season were both of interest to my wife and myself. Since it's a small ship (490 passengers) entertainment is constrained. The performers did a good job in a small space. The ports were good and some are only ... Read More
The destinations and season were both of interest to my wife and myself. Since it's a small ship (490 passengers) entertainment is constrained. The performers did a good job in a small space. The ports were good and some are only accessible by small ships. The food was excellent, fresh, tasty and served efficiently. Beverages were included as usual with Regent with a good selection and they were well prepared. The pre-cruise hotel was top of the line and in a good location. We were able to walk to the theater for Hamilton. Transfers between airports and hotel were comfortable and well managed. We missed one scheduled port due to rough seas. Even though it's a small ship it is very seaworthy. The staff were both friendly and efficient. It was quick and easy to get to shore when tied up a the dock and when tenders were used. High quality as usual with Regent! Read Less
Sail Date September 2018
I'm relatively new to cruise travel -- prior to this one, I'd completed two cruises, both on another cruise line. I booked this primarily due to the itinerary -- it included both Alaska and the Panama Canal -- and the cost. The ... Read More
I'm relatively new to cruise travel -- prior to this one, I'd completed two cruises, both on another cruise line. I booked this primarily due to the itinerary -- it included both Alaska and the Panama Canal -- and the cost. The cruise was actually two separate cruise: a 10-day Alaska trip from Vancouver to San Francisco; and an 18-day cruise from San Franciso to Miami via the Panama Canal. As such, it mixed cool and warm climates which made packing ... interesting. As a solo traveler, I always have to factor in the "single supplement" which for most cruise lines is 100%. Regent Seven Seas seems to be bucking that trend: so far, all the cruises I've booked have been less than half that (42-45%). This makes Regent Seven Seas much more competitive with more "mainstream" cruise lines for solo travelers. Add the fact that the fare is all-inclusive: drinks (including alcohol), excursions, gratuities, and specialty dining -- things that a lot of cruise lines charge extra for, and the comparison is even more favorable for Regent. The Mariner hosts 700 guests, so it classifies as a "smaller" ship. This makes the ship easier to get around for those of us with some physical challenges. In my case, I have advanced COPD which makes walking long distances particularly problematic. As long as I take my time and walk slowly, I'm OK. Since the ship is smaller, this means getting around the ship is much easier. My cabin was near the aft elevators; most of the ship's guest services, boutiques, etc. are nearer the bow, which meant walking almost the length of the ship at least once a day. I was able to do this with minimal discomfort which allowed me to enjoy more of the ship's features. SUITE: Every cabin on the Mariner is a suite with a veranda. I booked a Concierge suite -- one of the smaller suites on par with Holland America's "Vista" suite -- about 300 sq feet including the veranda. It was a great size for a single person: HUGE walk-in closet; decent bathroom size, comfortable furnishings, mini-fridge stocked and replenished as needed at no additional charge. “On-demand” movies in various genres (about 200 or so, total) available via the interactive television system, which also includes dining menus, daily activity video from the Cruise Director, and the usual set of “Enrichment” and “Destination” videos from onboard lectures. Super comfortable bed and pillows. FOOD: 5-star all the way! Far exceeded my expectations. The expansive "always available" in the Compass Rose (the main dining room) guaranteed a totally yummy dining experience every day without getting bored. In addition to the "always available" selections, there are daily specials which provide additional 3-4 choices in each course. The food is exquisitely presented and absolutely delicious. Portion sizes are reasonable. I visited La Veranda fairly regularly for breakfast and occasionally for lunch. The choices were amazing -- way more than I could possibly explore on a 28-day cruise. The omelets are especially yummy and made to order with whole eggs (unless you order an eggwhite omelet). Lunch selections vary every day although there are a number of things that are always available. Again, beautifully presented and super delicious. Chartreuse is RSSC's "French with a twist" with a set menu -- no daily variations. The food is superb, again beautifully presented and prepared. I ate here three times. Prime 7 is the upscale steakhouse -- I ate here twice and found it excellent, but honestly not much better than Compass Rose. Sette Mari is the Italian restaurant that features more sophisticated dishes. Again, excellent! ENTERTAINMENT: I'm not usually a "shows" person -- I tend to hit the sack kind of early most nights -- but I did attend several shows since it was so convenient (located not far from Compass Rose and Prime 7). The entertainment staff is superb -- 12 singers/dancers who are extraordinarily talented. Their ABBA tribute during the "variety" show was outstanding, and "Blazing Boots" was a country music hit (and I'm not even a country music fan, but it was so well done!). John Barron, the Cruise Director, did one-man shows twice, and his show is definitely worth seeing. And the Constellation Theater is beautiful -- comfortable seating, great sight lines, etc. EXCURSIONS: I don't pre-book excursions mostly because there just isn't enough information in the descriptions for me to make an informed decision about whether or not I can actually physically handle it. As mentioned before, I have to be careful with walking long distances. I don't want to put myself in a position where I might end up delaying other people due to my having to walk slowly. Add to that a very bad knee (waiting for a knee replacement), which makes things like staris and getting on/off tenders particularly tricky, and it just doesn't make sense for me to book an excursion only to have to skip it due to physical challenges. I can't know until I reach the port what those challenges might be. I'm OK with not being able to take many excursions as I find the onboard experience just as important. I'm perfectly content sitting on my veranda, sipping a glass of good red wine, and taking photos of everything I see that is interesting. SERVICE: Again, exceptional. My two room stewards were amazing, making sure I had everything I needed to stay comfortable and happy. The real test of customer service is how they respond when a problem arises. Four days into my cruise, I broke a tooth -- a lateral incisor, with a near-complete fracture. No warning -- it happened in the dining room after biting into one of their amazingly delicious crusty dinner rolls. Just one of those fluke things. I ended up visiting the medical office -- no dentist on staff, and we were just leaving Juneau on a Saturday night. The ship contacted the Sitka port rep (our next port stop), who was able to get me an appointment at e local dentist's office on Monday. Regent provided transportation to/from the dentist's office, and the only charges I incurred were the dentist's bill; RSSC did not charge me anything for their efforts on my behalf. Blew me away! This tells me that they really do put their customers first and will do whatever they can to ensure a comfortable and enjoyable experience. The bottom line: I enjoyed this so much and was so impressed by Regent's commitment to guest experience that by day 11, I was ready to book another Regent Seven Seas cruise: the 2020 "Navigate the World" -- the 131-day world cruise. It's on the Mariner and I was able to book the same cabin I occupied for this cruise. Given the service, the food, the entertainment, the itinerary, and the price, it's the best choice for me. Read Less
Sail Date September 2018
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less
Sail Date September 2018
We chose this this cruise because we believe in Regent. Any other line we sail with is compared to Regent. After knowing we would be happy on Regent we then looked carefully at the itinerary. We wanted to sail in or out of Vancouver and ... Read More
We chose this this cruise because we believe in Regent. Any other line we sail with is compared to Regent. After knowing we would be happy on Regent we then looked carefully at the itinerary. We wanted to sail in or out of Vancouver and we wanted a stop in Victoria. We also wanted to explore as much of the Inside Passage as we could. Next we wanted to sail with Terry Breen (she was the Enrichment Lecturer on our Amazon cruise last year). She is excellent and we knew she would make our exploration of Alaska more interesting. Finally we had sailed on the Mariner to the Amazon in November/December 2017 and we were excited to see Mariner after she came out of dry dock. We stayed one night in Anchorage before boarding a coach to Seward for embarkation. When we arrived in Anchorage it was sunny and we were able to see Denali. The locals told us that the weather was better than expected and that we were lucky to see Denali as it was quite often (at least 50% of the time) shrouded in clouds. The coach ride to Seward was quite pleasant. We were given a snack and were given a commentary about the sights along the route. Seward terminal made me smile. I said "well this is Alaska". Friendly and competent would describe the staff. Embarkation was relaxed and stress free. Of course a champagne flute awaited us as soon as we boarded. The new color pallet on Mariner is beautiful and elegant. Our suite, 863, was very comfortable. The storage above the desk has been removed but we did not miss it. That area is now more open and appears larger. This suite does not have a tub (our request) and we enjoyed not having to step up into the tub/shower combination. (Personal Preference) The flow in the Veranda is better managed. The somewhat bizarre (our opinion) art in the atrium elevator we called Stairway to Heaven has been removed and we consider that an improvement. There is new furniture and carpeting around the ship. Overall the ship looks updated and so pretty. The one design flaw perhaps is in the theater. The step hazards have been removed and that is a good thing. However, the arm rails extend far out and "snag clothing, your handbag, or even your knees. We were cautious and we were fine but were alerted to this and might be a potential problem for some. As I said we had been on the Mariner in late 2017. The entertainment cast was different than the Amazon cruise but the shows were repeats. They were still good. The cruise director, John did a one man show that was really fantastic. He is talented and professional while being quite personable. We enjoyed his show immensely. There was also a very good magician that we enjoyed. Terry Breen did not disappoint. We learned so much about glaciers and about the First Nation's People and whales and just about Alaska in general. We knew that we would come home with a better understanding of this last frontier after spending time with Terry. The weather was a concern but we packed for cold and rain and in between. Our weather was glorious. Sunny and 60's. If it did rain it was in the evening . The mornings were cool so layering is the secret. We had a rainy day in Ketchikan but not soaking and rain was interspersed with sun. Every new day brought new and more beautiful scenery. Each day brought a new experience. We saw snow capped mountain peaks, glaciers (We got within 1/2 mile of the glacier and witnessed calving), fjords, grizzlies,black bears, eagles, salmon running, sea lions, orca whales, and humback whales, black tail deer and totems. We were treated to the splendor of Alaska visually and from our wonderful guides. The people of Alaska are some of the friendliest we have met anywhere in the world. They are eager for you to learn about their culture and to experience Alaska through their eyes. Visiting with the locals was one of my favorite activities. Their life is hard but it is what they love. We left Alaska and sailed to Victoria. It is a really pretty Victorian city. We toured the city, visited Butchart Gardens and attended High Tea at the Empress Hotel. If only one activity fits in your schedule do not miss the Butchart Gardens. This is a truly magical place. We then sailed to Vancouver and boarded a van to begin our post cruise . We spent 2 days in Whistler. WOW!!! This was a site for the Winter Olympics and we stayed at the Fairmont Chateau hotel which is a 4 Seasons resort with Blackcomb Mountain and Whistler Mountain as backdrops. Since there was no snow the preferred activity was mountain biking and bikers were everywhere. This is a great area to relax and enjoy the great outdoors. We rode the gondola and went on the Peak2Peak tram. The next day we flew to see the glacier in a float plane. Fun and new experience for us. We really enjoyed the upscale lodge feel of Whistler. The third day we left Whistler and returned to Vancouver and had a half day tour. We saw Stanley Park, had a lunch stop on Granville Island (the public market was amazing!) and drove through Chinatown and the Gastoen area. We spent the night at the Fairmont Vancouver and then were transferred to the Vancouver airport for our flight home. This is a very nice airport. Customs was quick and painless as you actually clear US customs there rather than at your US destination. To complete our review of the Mariner we need to discuss the food. We dined in all of the venues and enjoyed every meal. Compass Rose is spectacular and I really enjoyed Chartreuse. This is a new venue for the Mariner (replaced Signatures). We had no complaints with any venue . Service on Regent can not be beat. As an example, I love their sea bass. I forgot to check the Compass Rose menu and missed it the one night it was prepared. I asked if it was going to be on another night. "Sorry, no. However we will ask the chef and if he has the ingredients he will make it for you tomorrow night." He did and it was delicious, as I knew it would be. Thank You for going above and beyond! If I haven't made it clear by now, this cruise to Alaska was beyond our expectations. I need to say that we keep coming back to Regent because of the crew. They had been in Alaska all Spring and Summer doing similar routes and I am sure hearing similar stories and seeing similar scenery. However, their energy level, big smiles, and eagerness to please would lead you to believe they were on the first cruise in Alaska. First class all the way!!! Read Less
Sail Date September 2018
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the ... Read More
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent. Read Less
Sail Date September 2018
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ... Read More
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ensured a smooth and seamless service for the remainder of cruise. This was professionalism at its best in this setting. Really no strong complaints about anything significant. Attention to refilling cabin minibar with requested drinks could have been better but otherwise cabin service very quick and responsive. Quite a noisy atmosphere in all dining areas ( guests ). Service excellent. Food superb and very varied. The general decor quite subdued and frankly dark in areas- may suit some and not others. Entertainment average as billed so did not avail ourselves. Would have appreciated more guest entertainers with perhaps opera / classical rather than just a film! Viewing from upstairs in theatre difficult as restricted by barriers Would certainly consider going again with this line. Read Less
Sail Date August 2018
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the ... Read More
My family (which includes two teenagers) wanted to take a summer vacation in Alaska. The date of this cruise along with the size and luxury of the boat fit the ticket for us and that's how we chose the RSSC Mariner. We booked the cruise directly with RSSC. I found our travel agent at RSSC to be very easy to work with. My only complaint with RSSC was several of the excursions that we would have enjoyed had been booked prior to our booking the trip and some of the excursions were just OK (that is the reason for the 4 star vs 5 star). Perhaps it was bad choosing on our part. We would have enjoyed having more flexibility with the excursions. But perhaps that is an impossibility in the nature of cruising - we were new to cruising. The food on the boat was excellent and my kids require gluten free diets which the culinary staff was amazing, They had wanted us to pre-order our gluten free meals ahead of time however many times my kids decided what they wanted at the meals and they couldn't have been more flexible. The complete staff on board could not have been more welcoming. There was a youth club - but my kids weren't interested in joining. There was a great game room with lots of games that we were able to use anywhere on board and a pool. We were lucky with wonderful weather and the pool deck was used often. Our room was very nice and the housekeeping staff was wonderful. The fitness facility was small and we did have to wait for treadmill/elliptical when we went. The spa was nice - we enjoyed massages and a manicure for me. The on board entertainment was enjoyable. We needed to see the doctor (for pink eye) that was contracted before cruising for medication and the medical facility/doctor/nurse were wonderful. I would highly recommend cruising with RSSC - but do some homework on the excursions! Read Less
Sail Date August 2018
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
Sail Date August 2018
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the ... Read More
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the Copenhagen Marriott. The morning of embarkation the restaurant was swamped with a very long line for breakfast, and bus #1 delivered us to the wrong ship in the port! It was easily rectified as the Explorer was right next door. We loved the itinerary, even though it was port intensive. Every day was a new adventure! We especially liked our 3 days in Saint Petersburg, including the Grand Imperial Evening of the Tsars, and the fact that we hired a private guide and driver for day 2. The Senior Officers included Serena Melani, Captain; Davor Josipovic, General Manager; Food and Beverage Director Stephane Carriou, Cruise Director Andy Heath, and his wife Tammy, Social Hostess. All were excellent in their jobs. This was our first time sailing with Captain Serena. She was very personable and often seen talking and mingling with the passengers. It was also our first time sailing with Andy and Tammy. They are a great team, always positive, and very talented! Loved their shows, especially The Beatles! We also enjoyed our class in the Culinary Kitchen, "Gone Fishing", taught by Linda Miller, a CIA in Hyde Park graduate. It was lots of fun, very informative, and delicious! Terry Bishop, Lecturer and Performer, was also terrific. We had the pleasure of meeting Terry on the World Cruise, and he can do it all! Lecture, sing, play the guitar, tell stories; always entertaining! The Production Cast was great, very talented! We have seen World Beat about 5 times now, and we think this was the best one yet! Other shows we saw with them performing were My Revolution and Paradis. Destination Services did a great job in getting us off on excursions in a timely manner. All were very helpful and pleasant. The ship is beautiful and we really enjoyed sampling some newer (to us) restaurants. Pacific Rim was great, and we also enjoyed Chartreuse. La Veranda/Sette Mari was a disappointment esthetically. It felt more like a large cafeteria. We really prefer this space on the Navigator. Read Less
Sail Date August 2018
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked ... Read More
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked in Southampton. I had read the reviews relating to the Navigator regarding vibration and made a point of checking this out at the time of booking with regent as to how the Voyager fared in this department. Fine we were told, no problems, this turned out to be the hype and not the reality. Also be aware of booking direct and transferring the cruise to a travel agent. Regent had our card for paying the deposit and then out of the blue later took the remainder of the fare which I can assure everybody was not cheap. We had already paid the travel agent two weeks before. Regent apologised but it took some weeks before the refund was made to the card. Another point to keep in mind is the flight, business class included, well up to a point. The flight times are issued some time after booking and when our came in we were expected to fly circa 7am on the return which meant getting off the ship by 4am. The only solution was to arrive back into another airport i.e. out from Heathrow and back to London City. A nice pre cruise stay in Rome though in our opinion don't expect too much from the Regent ground staff. All ground transfer by way of coach so a lot of waiting around for everybody to be rounded up. No problem with embarkation or disembarkation and the one excellent point about the ship were the staff. All were everything you would want considering the work day in and day out for months on an end. We had on advice booked a penthouse 'C' cabin overlooking the stern. Good cabin though a little threadbare in places but clean and comfortable. That is till one lay on the bed which I dad for an afternoon nap. Vibration could be felt through the pillow and that was while in port. It got worse while underway with even the large mirror on the wall making noise as it shuddered. Spoke to the management but there seemed nothing they could do. This seemed to be a well known problem with staff. I wish I had been told and I could have sourced a cabin mid-ship or forward. I have had better food, what was served could either be suppurb or something one would expect from a motorway service station. The all inclusive excursions!!! We took the first one, tendered ashore, placed on a public ferry, inside as there was no room on the top, so views were limited, left ashore after a short walk with the guide to return in 90 minutes. Ferry back and wait in the sun for a tender back to the ship. We didn't bother with any more of their excursions. A week of poor sleep, okay food and do it ourself excursions all at a price where we could have gone anywhere. So fellow travellers, beware of the aft cabins, not just on the stern. We have been offered a small discount on a future cruise but I will have to read a lot of great reviews before taking advantage of it. Sorry Regent and all it's great staff but I would have to question the claim of being the Cruise Industry leader. as good as most and on par with some. Read Less
Sail Date August 2018
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for ... Read More
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for anything thereafter – all drinks, gratuities, excursions etc are included. Only spa treatments and shop purchases are not covered. We spent $27.00 over the course of the 20 days! Another benefit of Regent is that few announcements are made over the PA system in your suite. Thus, you are not constantly bombarded with announcements etc. On sea days, the captain updated us about our position, the weather conditions etc but that was it. We opted out of the airfare promotion by organising our own flights to Copenhagen from Edinburgh and from Amsterdam to Edinburgh. Taking advantage of a car park deal at Edinburgh Airport and booking a taxi from City Taxis Amsterdam, payment to the driver, we saved about £200.00 per person of the published Regent fare. Sometimes it does pay to do your own thing. We have friends who stay north of Copenhagen so we did not have the expense of finding a hotel prior to the cruise. We enjoyed a few days in North Zealand before embarking the Regent Seven Seas Navigator. Embarkation was from noon and since the ship only holds 490 guests, there were no queues so the process was completed swiftly. The welcome glass of champagne was most appreciated and set the tone for the rest of the cruise. The ship has recently been refurbished and we did like the new colour palette in the public areas and in the spacious suites. Dining on the Navigator is either at Compass Rose, the main restaurant, La Veranda for breakfast and lunch and which becomes Sette Mare, an Italian themed restaurant at night, or Prime Seven, the New York steak house. Although reservations are required for the latter, there is no additional cover charge. I have coeliac disease and all the staff took great care to ensure the food I was eating was safe for me to consume. The only downside was that I had to order dinner for that evening before I had had breakfast! The food in all three was excellent as was the lunchtime pool service with themed buffets depending on the port of call that day, as well as the usual fare. We were fortunate to have a very good guest speaker on board, Michael Scott, who added to our ports of call with some history, geography and wildlife information. Additional information was broadcast on our suite TV about the various ports of call and the tours which were on offer. Entertainment was provided by the Regent Seven Seas band and the onboard singers and dancers whose shows were really good. Okay, they were not the same as the westend shows on the bigger ships but we refer the intimacy of smaller ships. Our cruise director, Ray, was his usual brilliant self and did a great job keeping us all entertained. There is a well equipped gym on deck 12 forward, with glorious views of the ocean, should you be so inclined. We did not make use of the spa facilities but onboard treatments are expensive, plus an 18% service charge – not for us. The staff worked very hard to ensure the cleanliness of the public areas, which were always immaculate. We liked the new library and coffee connections area, and the computer area opposite had 6 computers but as every guest has free wifi, most used their tablets, phones etc. Alex was always a very patient IT consultant and usually managed to resolve any IT issues. The Stars Theatre is over two decks with good sight lines from nearly every seat – no pillars in the wrong places! Reception was manned 24 hours per day and the friendly, helpful staff made every effort to answer all guest questions. There are also guest laundry facilities on decks 5, 8, 9 and 11 and these were well equipped and maintained. Service was fantastic and many staff knew our names, and addressed us as such, within 24 hours of boarding. Our suite stewardess, Wai Wai, was always helpful and kept our in-suite beverage cabinet well stocked with our choice of soft drinks and provided plenty of bottled water. She also provided us with our choice of wine on request. Shore excursions were included in each port of call and were generally of a high standard. We opted to take the Regent Choice excursion to Hardangerfjord – the queen of the fjords – from Bergen. This was a full day excursion with lunch included and was a fantastic experience. Our other ports of call included Lysekil in Sweden, Stavanger, Alesund, Trondheim, Hammerfest, Honningsvag – for the Nordkapp (the most northerly point of mainland Europe) – Lerwick, Rosyth, Tynemouth and Amsterdam (overnight). In addition, we had stops at Murmansk and Arkhangelsk in Russia. Our stop at the Solovetsky Islands was cancelled due to poor weather conditions which prevented the launch of the tenders. Some of our fellow guests wondered why we visited Murmansk – a not very pretty industrial port. However, this was the destination for the Arctic Convoys during World War Two and there is a great deal of appreciation for the Allied effort to keep the USSR supplied. Murmansk was under constant bombardment for 40 months and was granted the title of ‘Hero City of the Soviet Union’. The Alyosha Monument is a towering 5,000-ton statue of a lone soldier that commemorates the Soviet Arctic forces that resisted the invading Nazi army in 1941and defended the Kola peninsula. Arkhangelsk is a pretty city and was also a destination for the Arctic Convoys during the summer months when it was ice-free. We spent the morning at the Naval Dockyard- Russia’s first merchant shipyard - before heading out, after lunch, to Malye Korely, an open-air museum of wooden buildings from throughout the region. The buildings represent different architectural traditions and time periods, with the oldest building dating from the 16th century. As I said at the beginning, the headline price looks very expensive but when you consider all that is included, we think that it is good value for money overall. Read Less
Sail Date August 2018
Cruised on Navigator 3 times. Last cruise was a 20 day Northern Europe through Norway and northern Russia this summer. Interesting itinerary. Many Norway ports, into theArtic Circle, Murmansk and Archangelsk in Russia. Then Shetland ... Read More
Cruised on Navigator 3 times. Last cruise was a 20 day Northern Europe through Norway and northern Russia this summer. Interesting itinerary. Many Norway ports, into theArtic Circle, Murmansk and Archangelsk in Russia. Then Shetland Islands, Edinburgh Scotland, Newcastle UK and finally Amsterdam All Regent ships are a home away from home with white glove treatment. Caring and attentive staff. Food and dining are the best and accommodations are excellent. We loved the included excursions. No problems. The entertainment was always enjoyable. After the show, we always found a great movie before going to sleep. We always order breakfast to the suite before leaving on a tour. Simply put your choices on your card. You can usually add something not standard, as well. Always set up to meet our time schedule. We usually have a butler and although it is an extravagance, we loved being spoiled Simply the best. However, We do like the Explorer better. Read Less
Sail Date August 2018
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a ... Read More
We put three cruises together starting in Dublin 7/18 and disembarking in Barcelona 9/1. The positive was the crew and service was excellent for the most part. The negative is extensive. The ship was not particularly stable with a good deal of pitching and rolling in calm to moderate seas. Vibrations at the stern were noticeable even on the 10th deck. Some people in cabins at the rear portion of the ship demanded new cabins. The food was mediocre for the most part. The signature Prime steak restaurant had to recook a medium rare filet on two occasions. Surprisingly there was little local food and wine as we cruised Scandinavia and Europe. Wines were focused on primarily US wines and frequently ran out without resupply. The ship docked most of the time a significant distance from the actual place we were visiting. Long bus rides were the standard and cabs back and forth were extremely expensive. Tours were clearly not designed with the guest in mind but for the convenience of the cruise line. Many times tours were scheduled when venues or cities being visited were not open. the maddening thing was there was adequate time to run the same tour a few hours later in the day without impacting the scheduled departure times. Many times the "free time" did not occur due to the guide not managing the tour properly. 75% of the guides were substandard compared to other guides in Europe and on river cruises. It was a very expensive experience with such a negative result. Many people with hundreds of cruising days on Regent were complaining about the lack of quality on the cruise as compared to their other experiences. Read Less
Sail Date July 2018
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife ... Read More
We booked an Alaska cruise only three weeks out!!! George Ramos was our booking agent and he was fantastic. He really worked hard for us on the airline arrangements, and we could not have asked for more. The cruise was just for my wife and I. We have cruised before on Seabourn and NCL. Overall we were really happy. They really do include almost everything in the price and that makes this style of cruising very relaxing. We booked into a Penthouse A suite on Deck 11. Check-in and boarding were pretty smooth. It did not quite have the personalized touch that Seaborn did with someone waiting for you in your room, but our Butler, Bejoy, was amazing. He really could not have been nicer or more competent. The room was very spacious, well-kept, and in good shape. The included excursions were really good. We just stuck with those. You have to pay an upcharge for some of the more high-end ones. The included wi-fi was a really nice perk. The one disappointment was the food. Granted my wife and I are pretty spoiled / lucky, but I just felt the food was a notch below where it should have been. There were some standouts like the king crab legs in Prime 7 and the filet / tenderlon was always good. But in general, although it all looked good on the menu, it just fell short. The foie gras (which I had twice) was well-cooked, but just completely bland. Same with the schnitzel one night. I had a porterhouse in Prime 7 and it was tasty but maybe just a 1/2 inch thick. Other examples would be the brussel sprouts in Compass Rose which were just served steamed with zero seasoning, a lobster bisque which was incredibly thin, or the lobster tails which always looked like they'd been under the heat lamp for a bit too long. I think we had our best experiences at Sette Mari with Efrem as our server. We were able to order canapes in our room but the timing (5-7) put it too close to dinner for us and the selection didn't vary and was kind of so-so. Enough on the food! We do enjoy wine and we found the selection included to be fine with us. Decent selection and all pretty good. We ordered a bottle of Groth one night and IMO they offer you these extra-cost wines at below-market prices (plus no tax and tip on them). We went to the show almost every night. They were very well done. One thing I noted though was there there was very little diversity in the cast, and that's not something I normally notice. As far as the clientele, it was mostly English-speaking. There were a number of kids on board (I think over 100!) and a number of multi-generational groups travelling together. I did notice that the ship never really felt crowded though. You could almost always get a seat at whatever bar, lounge, or restaurant you wanted. (Exceptions were Prime 7 and Chartreuse, but that's to be expected.) All in all, this was a five-star cruise that I think was let down by the quality of the dining experience. And even then, the menu, the setting, and the service were all great, it just came down to some pretty bland dishes from the kitchen. We would do Regency again if the schedule drove us there (like this time), but may try Seabourn again or Crystal next time. Read Less
Sail Date July 2018
AK cruise, 11 days Vancouver to Vancouver. The Mariner had just undergone a major refit and it looked great. Lots of new teak wood decking which was very attractive and felt good to walk on compared to steel. Food and service were first ... Read More
AK cruise, 11 days Vancouver to Vancouver. The Mariner had just undergone a major refit and it looked great. Lots of new teak wood decking which was very attractive and felt good to walk on compared to steel. Food and service were first rate. The house wines are quite good, not low-grade stuff designed to push you into pricey upgrades. The specialty restaurants are just wonderful. I had a steak that was as good as any I have had in my entire life. The French food was absolutely perfect. I have only one suggestion for improvement. We love espresso coffee drinks and it seemed impossible to get fresh cream or half and half aboard. The ship's coffee bar uses box packaged super pasteurized milk products which are not as good tasting as the fresh cartons you buy in stores. Several times our shore excursions included shopping for fresh cream to put in our coffee aboard. This might be an inventory or storage logistics problem, but Regent should endeavor to fix it as it is the one thing that kept the shipboard food epxerience at a 9+ instead of a 10. I was going to try several different cruise lines to find the perfect one, but my Regent experience on my very first cruise has made that comparison shopping unnecessary. My future cruises will be Regent cruises for sure. Read Less
Sail Date July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
Sail Date July 2018
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that ... Read More
We had wanted to try a Regent cruise for a long time and had actually booked one in 2011 but I ended up in the hospital and we had to cancel. So when we decided on a British Islands trip we decided that this was the one to fulfill that long postponed desire. We went with the concierge suite for the extra hotel day in Reykjavik which we did enjoy ( although the excursion we went on was longer than I had anticipated and we ended being up for about 40 hours before hitting the sack that night). The suite was spacious, our steward was very attentive but the bed was higher in the middle than at the edges so sleeping was an adventure every night. For a luxury cruise line the tv entertainment was the most limited that we had on any of our cruises (this was our ninth) and soon got boring. We were used to larger ships so this was something new to us - a ship that had almost as many crew members as passengers. The service was great from the bar staff to the dining room staff to our room steward. We soon got to know the names of many of them and they remembered us as well. The food was very tasty but aside from the everyday choices the daily specials were limited - more so than on some other cruise lines. I was particularly disappointed in the lobster. Good lobster has a sweet flavor with a soft texture when prepared well - the two times I had it on this cruise failed on both criteria. It had little flavor and was a little tough - very discouraging. That was balanced out by some different takes on staples like onion soup. A redeeming factor for meals was the buffet - they did have a small but varied selection that was different and, at times, more exotic than on other cruises we had been on. We always enjoyed ourselves there. Entertainment and activities were limited but the ones they had were enjoyable - they just needed more than the one offering but on a small ship ( Read Less
Sail Date July 2018
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The ... Read More
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The dining experience breakfast thru dinner was great. The cabin we were in was amazing. We chose the Grand Suite because of the additional space and amenities offered. It did not disappoint. Very comfortable, nice appointments other than a couch with noticeable staining on some of the cushions. Butler service was nice to have. We were able to have dinner brought in on two occasions. Shore excursions were kind of average. However, we did not utilize any of the "pay for" options. We decided to just do the included offerings. Being in a new port each day, with the exception of St. Petersburg which was two days, makes port time seem a little rushed. We would like to have more time in some cities such as Helsinki, or Bruges. All was going great, as we had come to expect from Regent. Then came final day on board. We arrived in Copenhagen at around 8 AM in the morning. This was the final stop were we were scheduled to disembark. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", no "thanks for coming". It was very clear that we were the "old cruise people" and "new people" were coming on board so pretty much "Get Off!". The bad vibes continued. We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 people going to the ship were checking out and 300 of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into town, hoping our bags would be retrievable when we were finally able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down. This whole last day process turned what had been an enjoyable cruise into a complete nightmare. This was not a cheap cruise for us, all in it was plus $40K for the two of us. For that kind of money you would expect more attention to details. We came away with a bad taste. We have since decided it is time to try a different cruise line. Hello Viking! Read Less
Sail Date July 2018
Honestly, I choose Seven Seas because of the business class airfare being included. This ship is so beautiful! I haven't been on all cruise ships so i don't know but I would guess this is the most beautiful ship on the Seas. ... Read More
Honestly, I choose Seven Seas because of the business class airfare being included. This ship is so beautiful! I haven't been on all cruise ships so i don't know but I would guess this is the most beautiful ship on the Seas. The employees (service) is five star. The food amazing and the cabin, how can I even begin to explain how beautiful our cabin was. So much storage, no way could we use all the drawers. The bathroom and closet were outstanding. Not sure why anyone needs a tub on a cruise, but if you do there is one there. We spent as much time as possible on the veranda. It was large and so comfortable. The entertainers at night were Las Vegas quality. There was a great variety of shore excursions and we enjoyed each and everyone. I don't personally think this is a ship for children, but just my thoughts. It was very expensive and that being said I want to save to go again, it was the best vacation ever! They really should have cold medicine aboard and easy to purchase at all times day and night and even in port. They only negative. Read Less
Sail Date July 2018
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact ... Read More
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact we were impressed with the efficiency in meeting and exceeding our expectations. The ship is a floating work of Art and engineering masterpiece. Pictures of the ship are beautiful, but it must be experienced in person to really capture all that it is. Our F1 suite, 937, was clean and quiet: https://www.youtube.com/watch?v=C_XnNsOBeGw Watch video for details. Suites that end in a 7 have pull-out couches to easily accommodate a 3rd occupant. We normally are Independence travelers; not usually going on cruise line shore excursions. However, this trip we participated on at least one ship excursion per port including a fishing trip, that cost us a reasonable $129 per person. Enjoying the informative, comfortable excursions were a highlight of our adventure. We liked the excursions so much that we often went on two a day. Our luggage was delayed by the airline, for three days, transferring from Copenhagen to Oslo. Chris at reception and his team went above and beyond with a sympathetic ear, complimentary overnight laundry, toiletries, toothbrushes, razors, etc., and I much appreciated 25% discount to purchase clothing from their gift shop. My husband picked out a beautiful dress for me to wear to dinner. We had our insurance agent calling the airline daily as well as my husband also made several calls a day inquiring about our luggage, but I believe we got our luggage because ship staff went to the airport in Copenhagen to pick up ours and twelve other passengers luggage. It is important that I mention that ship personnel did this for us even though we booked our own air. Thank you Chris for saving the day! Entertainment: full disclosure, we do not ordinarily go out after dinner, preferring to sit on our balcony and watch the ever changing scenery pass by while we plan for the upcoming days adventures. We did however enjoy the comedy show. Dining, oh the food, everything and anything my heart desired, ordering on or off the menu. Attention to detail was evident down to the Versace table setting and Chihuli Glass Chandelier and art. Service: Attentive and unobtrusive. All staff seemed truly joyful, smiling as they worked, sharing in conversation when appropriate, having an ability to read us, anticipating our desires and needs, learning our names by day two, recalling our favorite beverage. This was consistent as we did not dine in the same restaurant two nights in a row. How they knew to recommend fish dishes to me and meat dishes to my husband is a secret that I cannot figure out. Their recommendations were spot on. I recommend Regent to the seasoned sophisticated traveler who appreciates fine dining, art and who believes that the journey is as important as the destination. Bridge players and trivia enthusiasts made up a good portion of passengers. There were a few families with teenage children and I saw one family with much younger children at the end of our cruise. A childrens' program was available. We are a couple in our 50's traveling without children so I cannot advice on suitability for families with children. Read Less
Sail Date July 2018
Have sailed with Regent several times and this was one of the best. Really enjoyed that we went to very different and more undiscovered ports. In two of the new ports it was apparent they don't see many ships and we had local ... Read More
Have sailed with Regent several times and this was one of the best. Really enjoyed that we went to very different and more undiscovered ports. In two of the new ports it was apparent they don't see many ships and we had local marching bands presenting farewell band sendoffs. Crew is very well trained and very helpful Food was very varied and excellent. . The new approach to French food is an important update. The Asian restaurant did wonderful tempura soft shell crabs. Compass Rose works perfectly. No matter how many guests arrive at the same time the team manages to handle it gracefully and quickly. We were all worried when NCL took over one of our favorite vacation companies. Things have changed but overall it appears they have worked hard to keep standards high. Guests seemed very happy and I never heard the grumbling and complaining you often here on cruise ships Read Less
Sail Date July 2018
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment ... Read More
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less
Sail Date June 2018
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