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58 Regent Seven Seas Cruise Reviews

we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever ... Read More
we have taken many cruises. 20+. ourr first cruise was on cunards carmania. WE have made 2 crossings on Q.E.2 and a Christmas cruise with our children (6) AND THEIR SPOUSES..WE ARE SEASONED CRUISERS. this cruise was the worst we have ever been on. t he ship was just out of drydock, it was not ready.to sail. furniture in the room was missing. phone did not work for 2 days. no remote for t.v. for 2 days our balcony was not useable for two days because they were washing the boat.water was pouring down and splashing all over the balcony.when they finished the wash down they then started painting the boat,the paint fumes made it impossible to use the balcony. that lasted for another 2 days. when painting was completed they discovered the painters had spilled white paint all over the varnished railing and everything else.they then had to sand the varnish and revarnish all the wood that smell was 10 times worse than the paint.the food was second rate. they could not even make a soft boiled egg.even though we tried for that every morning.omlets were rubbery and chewy,fruit cup full of unripe fruit. dover sole was horrible. I could go on forever,it never got any better,even after speaking to general manager Mr Davor Josipovic. our stateroom was lovely,the balcony was also large,our butler was good. bad experience top tp bottom Read Less
Sail Date April 2014
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a ... Read More
The cruise was horrible. The ship became nothing but a floating restaurant. Even that was questionable. I asked for Chicken Francese and literally not even their French Trained chef knew what it was even though the company tells me it is a standard item. I upgraded to Penthouse. Butler did not have a working phone for more than half the trip, walked in on a maintenance crew working directly over our bed at 8:30 pm and in spite of my complaining to the manager (who said he could not tell them when to work even though what they were working on which was another room's air conditioning which was known from early morning.) One staffer with a Regent jacket and name tag could not tell me where a bathroom was located because as she said, "I am new here." Service workers such as waiters by the pool could not at all or barely speak English. My friend asked for sparkling water with lime and she got water--no sparkle and no lime. That may not be the end of the world but when it costs over $11,000 a person or $1000 per day per person, I say it becomes important. In my opinion, even the free tours were mostly not worth it. It took several hours driving which made some trips a 10 hour day which included sometimes 2-3 hours on your own. In my opinion, the concierge was a not worth going to for assistance. 99% of the time, he wasn't at his desk and when asking him for something, I could not count on what he told me. There was very bad and obvious lack of communication. Upon final departing, a bus was suppose to move us from one location to another. The Regent representative had absolutely NO knowledge of a bus. Therefore, literally, people with canes, walkers, swollen legs and feet, and just plain tired of walking, set out while the bus sat on the pier, unused and empty. This is the tip of the iceberg of my experience. In my opinion, customer service on the boat was minimal. BUT what is worse, upon sending a long letter with my experience (which many people had in different forms) and telling the President that I and many others said they would never take another Regent cruise, their head of Customer Relations offered me a $250 per person on board credit. While their letter acknowledged that the cruise had "difficulties" and their letter ignored, therefore ,in my opinion, trivializing the serious points. I don't know about any of you, but after having spent over $22,000 and a trip where truly something bad happened every single day, to offer $500 is so insulting as to leave me speechless. But, their offer, in my opinion, is insight into their lack of dedication to customer service which is little to none and in my opinion their corporate attitude. These are my experiences and opinions based on that. I literally could go on for pages, but suffice it to say, their poor management was on display and I would say, don't waste so much money on them. There are much better things that could be done with over $20,000. I should have bought a car. Read Less
Sail Date April 2014
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for ... Read More
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for the spring. Due to the time that Regent took to respond to the issues we had on board, when we cancelled we were charged the 50% fee. I would rather lose 20k than have a less than mediocre sailing. While the travel will be harder, by flying between cities, we are able to do much of the same itinerary and stay at truly 5* hotels that merit their stars than the 6* that Regent has given itself. Below are the issues we encountered, I received a letter from Regent offering a $300 shipboard credit, which was a joke. Again they did not care about making things right, this was the same lip service we received on the boat. Disorganization at the airport upon arrival Late leaving hotel due to late arrival of vessel from Dry Dock Long lines once we were at port. Men(workers) smoking right next to us as we were getting on ship No hair dryer in room Tub leaked first night Took two days to get hot water to the room(after multiple requests) When finally repaired, the water in the tub was yellow, the plumber told us it was normal. Had asked for diet coke in the refrigerator, two were there was told they were “waiting” for a delivery to the ship from butler Food in restaurants was palatable but not good. Several times I sent steaks back that were over cooked Hot dogs delivered as hot appetizers from Butler. We did not eat them at lunch and were disgusted that they were re-purposed. Ship had just come out of dry dock, obvious it was not ready for passengers. Asked several requests to speak directly to the hotel manager I gave up, but then our suite flooded overnight and we were moved to a larger suite. Disorganization at departure, no request for no feathers for our room at Westin Europa. Poor organization for our airport departure as well. Six stars this boat is not, my biggest complaint is that I am used to asking once to have a repair or change made, I am highly unused to multiple requests.   Read Less
Sail Date October 2013
Took the Baltic Cruise July 22 - 29 Seven Seas Suite. Butler great. Booze and Champagne room great. All inclusive great but: The cruise was not up to snuff. It was like watching the Rockettes with several dancers' kicks just off. ... Read More
Took the Baltic Cruise July 22 - 29 Seven Seas Suite. Butler great. Booze and Champagne room great. All inclusive great but: The cruise was not up to snuff. It was like watching the Rockettes with several dancers' kicks just off. Or a symphony where several players are a beat off. Many "small" errors that added up. 1. Daily TV program of main restaurant's dinner menu. Did not change until noon. So if you got up in the morning and wanted to plan where to eat with friends, the menu was yesterdays. 2. Prime Seven and Signature "full", but every night multiple tables empty. 3. Three free white wines and three reds every night. BUT not told nor written what they were (or that there were three unless you asked). They came by and served the cheapest of the bunch. Several of the wine stewards did not drink and had no idea how to explain the wines although the head sommelier was great. 4. The room service menu was very limited. Unlike other cruise lines where the prime suites could order room service off any menu in the ship or something not on the menu, not allowed on the Voyager. For example, could not order banana fosters in the room or in advance at any restaurant. 5. The TV program on the ports did not include just the ports being visited, but all the ports in the Regent inventory. Thus, unless you spent hours, could not learn about the local ports. 6. On visiting the ports, there were no maps available at the point of disembarking. In fact the staff there were only security and had no idea. Later to find out that the maps and a local were available on a different floor. Not announced. 7. At the Italian restaurant, typical multi-course menu (antipasto, pasta, meat... The waiter did not tell you that you could have the pasta dish as the entree with a full size dish instead of the small multi-dish size. 8. The menus were limited. The restaurant hours were limited with no "late" food venue other than room service (ie if you went to a show or the casino, you could not get something to eat without going to your room). 9. At the main restaurant, if you were in a small party, the head waiter did not oversea and at several times wrong or forgotten dishes were served. 10. The pool bar closed early and there was no where to get a bloody Mary in the mornings. 11. The ship's doc had no "surgical" back ground and the ship had no way for her to communicate with one. eg One passenger cut her leg at a port several days prior to the cruse and had staples (stitches) in. The ship's doctor wanted to "kick her off" and put her on iv antibiotics unnecessarily. The passenger saw a surgeon in port who said the ship's doctor was a xxxxx. 12. Warnemunde, Germany has one of the prettiest beaches in Europe. It was not included in one of the outings nor descriptions of the the port. Several of us took a taxi to it and enjoyed the sun with many Germans on holiday. It was great. 13. The fitness area was VERY small and had to wait for machines. At the spa, the chairs for waiting were 4 inches deep. In conclusion: no comparison to the Cunard and even worse than the RC and Disney (except for the included drinks). I would not repeat. Read Less
Sail Date July 2012
Having sailed several times with Seabourn we thought we would try Regent for a change. A bad mistake !! First the ship is far too big for luxury cruising. This results in long lines for dinner in the main restaurant. There are 2 other ... Read More
Having sailed several times with Seabourn we thought we would try Regent for a change. A bad mistake !! First the ship is far too big for luxury cruising. This results in long lines for dinner in the main restaurant. There are 2 other speciality restaurants but you can only book once in each on a 7 day trip. Service in the main restaurant was slow and the food often luke warm, so we begged night after night to be allowed seating in the speciality restaurants, where the food was excellent. We found the speciality restaurants were only ever 50% full and were told the reason being was in case premium guests (higher cabin levels) or long-term Regent cruisers decided at the last minute to turn up. This was obvious discrimination and surely more should have been done to encourage `new-comers` to want to return.The waiting staff spoke very poor English and training was obviously lacking (when I requested jam with my scone at afternoon tea the jam was simply spooned over the top of the sconewhich I was consequently forced to eat with a knife and folk). Again we found discrimination in the sense that North Americans were travelling 2 for the price of 1 which Europeans were not. North Americans had been informed of the ship`s initial delay of 6 hours in leaving Athens whereas we Europeans were picked up at our hotel, taken to the dock (45 mins ride), told at the docks that there would be a delay of 6 hours and subsequently driven back to another Athens hotel (30 mins ride). The ship was supposed to have completed a $1 million refurbishment in Athens but we found an electric socket hanging out of the wall and the telephone in the cabin didn`t work. The final blow hit when leaving the ship in Venice. Regent had buses waiting to take passengers to hotels and the airport. Our travel agent had booked a private transfer service to take us to the airport. Unfortunately a strike was preventing traffic reaching the port (including our taxi) whereas all traffic was leaving the port without hinderance. When I asked a Regent staff member to help us out by allowing us to travel in one of their buses I received the abrupt reply `sorry our buses are full, we can`t help you`. In the end I had to pay €110 to use a water taxi. When I later wrote a letter of complaint to Regent about the lack of help in Venice I received an unapologetic reply that once I`d left the boat I was no longer their responsibility. Sorry, Regent it just isn`t good enough ----- high prices but no commitment to customer service. We can`t wait for our next cruise with Seabourn !! Read Less
Sail Date September 2011
I cannot understand reviewers who have given this ship more than 1* The brochure states "fine wines" examples Pouilly Fuse, Crozes Hermitage, NZ Sauvignon Blanc etc. Not one of these wines was available. The champagne in the ... Read More
I cannot understand reviewers who have given this ship more than 1* The brochure states "fine wines" examples Pouilly Fuse, Crozes Hermitage, NZ Sauvignon Blanc etc. Not one of these wines was available. The champagne in the suites was cheap french sparkling wine. The "exquisite cuisine" was not on this ship. La Veranda, poor choice of poorly cooked food with poor service. After complaining I was told "what do you expect on a small ship". Compass Rose was less than average, we returned 2 main courses. Prime7, no complaint a good steak but minuscule portion of crab. Signature, average. The cabin was badly laid out, very little room to go to the bathroom without hitting the TV [twin bed config.] The balcony furniture was cheap with non-reclining chairs. The bathroom had recently been converted from bath to shower, however the shower enclosure had no extraction, resulting in offensive drain smells. The tours were on the whole OK apart from a wine tasting tour of ghastly wine, and a long coach trip in high temperatures with non functioning AC. Evening entertainment included a non existent Caviar Bar. My issue was the cruise was not 6* more like 3* but paying over £700 per day, one would expect there to be a major difference between standards, but no. I asked Regent for £2,600 refund, but ended up with an offer of £400. I believe the problem is these expensive cruises sell of a significant part of the capacity on a job lot basis. On this cruise nearly 50% of passengers were Canadian insurance agents and partners Read Less
Sail Date May 2011
As a frequent traveler on REGENT we still do not comprehend what has happened... everything has changed, what was great before.. now is mediocre. Read my notes and just to be clear... you are warned. After traveling for 23 hours from our ... Read More
As a frequent traveler on REGENT we still do not comprehend what has happened... everything has changed, what was great before.. now is mediocre. Read my notes and just to be clear... you are warned. After traveling for 23 hours from our home to Dubai and finally boarding the beautiful Regent Voyager- my wife and I were greeted with this: "Have you heard the news? We have been contacting all the passengers ahead of time (nobody contacted us, on the contrary, I e-mailed and called them several times with some questions, and nobody ever answered back my e-mails or calls), we have a LITTLE problem. The Ship is BROKEN it's one of the Pods and we are giving you 3 choices: (1) getting off and flying back home at their expense; (2) going on the Regent Mariner leaving 7 or 8 days after on a completely different route or (3) staying on with the unfortunate difference of not going to many of the ports scheduled in exchange of receiving 50% refund. Note: They promised to fly us back home at the end of the trip the same way we had planned, ie. Business Class- but we had to show them proof- needless to say, after presenting the Business receipts and anxiously waiting for 6-7 days for our return flight information, they booked us on Coach- When I called to inquiry the answer was: SO SORRY- BUT I AM NOT A TRAVEL AGENT! ugh! After complaining and waiting 4 more days in limbo, we finally received the e-ticket information on Business- that is how I planned originally. Since we had planned this cruise for 6 months- we decided to stay on board. Our first Cabin 1058- located in the aft section of the ship was unacceptable with loud motor vibrations. After 2 days, we changed rooms to 1025 and then we were fine. We still do not understand what has happened to the food quality of this ship. Nothing like it used to be. One day, we ordered crudities from room service- the blue cheese dip was spoiled. Crackers from another cheese tray were rancid. On two occasions we ordered pizza both from the room service and at the Veranda- and it was horrible. It was so bad in fact- that I called the Chef and asked him how he could serve such a dried out, tasteless pizza with artificial non tasting cheese? His answer, " We have a problem in the kitchen with the oven". Then I said to my wife that explains the reason why most of the breads in the buffet were raw on the inside. If for example you order a Tuna Fish sandwich without celery- you can be sure it WILL have celery. If you order a turkey sandwich- the turkey is pressed- never fresh- that takes me to the most important complaint of all. THE FISH- my wife and I eat fish regularly, from all the meals- we had only two decent fish plates. All the fish were from frozen. Served luke warm, over cooked and tough without any seasoning. Just disgusting. The menus at Compass Rose read beautifully, but then you do not get what was described. A vegetable appetizer might have a miniscule slice of asparagus as THE vegetable, then other ingredients like chopped egg that are not mentioned in the menu. Tuna flakes means "canned" tuna. The Matzo Ball Chicken soup can be a beef consomme with a "raw in the middle" tiny matzo ball the size of an eye ball. Desserts- mostly tasteless gelatinous concoctions made with poor quality ingredients and over ripe fruit. The two more "gourmet" restaurants Prime 7 and Signatures- we also not good. Not even worth mentioning- but you can see several tables returning their dishes for others. What bothered me most about these two restaurants- they require reservations- I tried making reservations several times and was told that they were completely booked- I passed by them several times on different evenings around 8 p.m. and there were always empty tables- which does not surprise me since we only had approximately 300 passenger on the entire ship; so why were no reservations available? The attitude the two receptionist on deck 5 have towards us passengers also merits mention. The look of "Why are you bothering me with stupid questions?" is all I have left to say. The SPA- overpriced Manicures & Pedicures, tiny Sauna & Steam Rooms that fit no more than 2 tight at a time and very little staff- All of the above and more have convinced us that we will NEVER EVER travel on Regent again- I do not pay my good earned money to get Surprises! Read Less
Sail Date April 2009
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" ... Read More
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" "Uncompromising excellence" "Unparalleled service and attention" Just some of the claims made by Regent Seven Seas Cruises in their promotional material. As a special celebration for our silver wedding anniversary in March 2008, my husband and I, together with two friends, booked a seven-day cruise on Seven Seas Navigator, sailing in July. Regent's ships are advertised as being six-star and they frequently mention in their advertising material, "the Regent Experience", "The ultra luxury world of Regent Seven Seas Cruises". These are the reasons we decided to book with Regent, as we wanted a very special occasion. How we were disappointed! Within two days of boarding, three of our party went down with diarrhea and loss of appetite, which lasted several days. Consequently, not much food was eaten. There were several other passengers on board suffering the same complaint. We decided to treat ourselves with medication, as the cost for seeking the advice and help of the onboard doctor was very expensive. We brought our problem to the notice of the Cruise Director, but he made it clear he did not want to know. There were poor hygiene standards on board. The use of antibacterial gel was not compulsory, either when boarding the ship or when entering a dining area. It was available, but not in a prominent position and many passengers did not bother to use it. During our time aboard, there were two instances when we were given dirty glassware and crockery and we witnessed a waiter carrying a cream jug, to our table, with his hand clasped over the top, instead of carrying it by the handle. Definitely not six-star! There was poor service on the pool deck, tables left uncleared and no towels for the sunbeds. Again, not what one would expect from a 6-star ship. In the main dining room, on two occasions when a large party of Colombian people arrived, service at our table and others was extremely poor, with most of the waiters fawning over this family and we were left with empty wine glasses and long waits. Presumably the Colombians tipped well! The Asian staff on board worked extremely hard, were very pleasant and aimed to please, but they were under pressure and it showed. Some of the older Italian staff, we found to be arrogant. A passenger we spoke to also complained about lipstick on a glass she was given. The waitress asked her if it was her own lipstick! Our suite was very nice and we have no complaints there. However, suffering from diarrhea, we spent rather longer in our rooms than we would have liked! On our return home we wrote a very fair letter of complaint to Regent. Their reply was purely and simply a big brush-off. They don't want to know. They suggested we caught a bug from the airport and have told us that they meet the highest standards set by the US Public Health Authorities. What we experienced and witnessed could never be classed as high standards. We have sailed with other lines in the past such as Swan Hellenic and Seabourn and found both to be excellent. I would have far rather been writing a rave review and have wonderful memories of a special celebration. Unfortunately, we were very disappointed. We definitely did not get what we had paid for and will not be sailing with Regent in the future. The 'Regent Experience' we experienced, is not one we wish to remember! Read Less
Sail Date July 2008
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